Mutoh ValueJet 1324 Error Codes and Quick guides solved

Mutoh ValueJet 1324 Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1324
– Mutoh ValueJet 1324 Error Code List and description errors:

• Code: E016-00
• Display: E 016 error Interrupt [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-01
• Display: E 016 error TLB Modif [01]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-02
• Display: E 016 error TLB-L/I [02]
• Description: Data border exception/TLB exception
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-03
• Display: E 016 error TLB-S [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-04
• Display: E 016 error AddErr-L/I [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-05
• Display: E 016 error AddErr-S [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Replace MAIN board Assy .

• Code: E016-06
• Display: E 016 error BusErr-I [06]
• Description: Pass exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Replace MAIN board Assy.

• Code: E016-07
• Display: E 016 error BusErr-L [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.

• Code: E016-08
• Display: E 016 error SystemCall [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.

• Code: E016-09
• Display: E 016 error BreakPoint [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.

• Code: E016-10
• Display: E 016 error Reserverd [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.

• Code: E016-11
• Display: E 016 error Copro [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.

• Code: E016-12
• Display: E 016 error Overflow [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E016-13
• Display: E 016 error Trap [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E016-15
• Display: E 016 error Floating [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E016-32
• Display: E 016 error WatchDog [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E016-33
• Display: E 016 error Abort Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E016-35
• Display: E016 Flash Rom[35]
• Description: The content of flash ROM may be destroyed.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged.
  • Contact your local MUTOH dealer. • Replace MAIN board Assy.

• Code: E065
• Display: E 065Err PF motor
• Description: Abnormal condition in PF motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of self-diagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board Assy connectors: • PF motor cable Assy connector • PF encoder Assy connector 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board Assy connector. 4. Is the area around PF encoder contaminated? Clean around PF encoder. Replace PF encoder if it is damaged. 5. Check if MAIN Power Board normally supplies DC24V. Replace the power board Assy if it is damaged. 6. PF motor Assy may be damaged. Replace PF motor Assy . 7. MAIN board Assy may be defective. Replace MAIN board Assy .

• Code: E066
• Display: E066 Err CR Motor
• Description: An anomaly is detected in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life1: CR motor’ of self-diagnosis function, and check if ‘CR motor error’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay Assy • CR_FFC CR board: • CR_FFC 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test5: Encoder’ of self-diagnosis function. If NG: a) Check the following cable connection: • CR board Assy . b) Replace the following parts: • T fence • CR motor Assy • CR board Assy • CR_FFC

• Code: E067
• Display: E 067Err PF encoder
• Description: Abnormal condition in media feed amount (Xaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of self-diagnosis function, and check if ‘PF encoder error’ occurs. Check the connection of the following MAIN board Assy connectors: • PF motor cable Assy connector • PF encoder Assy connector 3. Check ‘Encoder: PF’ from ‘Test5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board Assy connector. 4. Is the area around PF encoder contaminated? Clean around PF encoder. Replace PF encoder if it is damaged. 5. Check if MAIN Power Board normally supplies DC24V. Replace the power board Assy if it is damaged. 6. PF motor Assy may be damaged. Replace PF motor Assy. 7. MAIN board Assy may be defective. Replace MAIN board Assy.

• Code: E068
• Display: E068 Err CR Encoder
• Description: Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR motor’ of self-diagnosis function, and check if ‘Y encoder error’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay Assy • CR_FFC CR board: • CR_FFC connector 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test5: Encoder’ of self-diagnosis function. If NG: a) Check the following cable connection: • CR board Assy connector. b) Replace the following parts: • T fence • CR motor Assy • CR board Assy • CR_FFC

• Code: E069
• Display: E069 Err PF Timeout
• Description: An anomaly is detected in media feed amount (Xaxis) during printer operation. Displayed when Grid roller has not reached the designated position.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life2: PF motor’ of self-diagnosis function, and check if ‘PF motor Timeout’ occurs. Check the connection of following MAIN board Assy connectors. • PF motor cable Assy connector • PF encoder Assy connector Replace the power board Assy if it is damaged. 3. Check ‘Encoder: PF’ from ‘Test5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board Assy connector. 4. Check if MAIN Power Board normally supplies DC24V. Replace the power board Assy if it is damaged. 5. PF motor Assy may be defective. Replace PF motor Assy. 6. MAIN board Assy may be defective. Replace MAIN board Assy.

• Code: E070
• Display: E070 Err CR Timeout
• Description: A timeout is detected in the Head shift amount (Y-axis) during printer operation. Displayed when Carriage has not reached the designated position.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life1 : CR motor’ of self-diagnosis function, and check if ‘CR time out’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay Assy • CR_FFC CR board: • CR_FFC connector 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test5: Encoder’ of self-diagnosis function. If NG: a) Check the following cable connection: • CR board Assy connector. b) Replace the following parts: • T fence • CR motor Assy • CR board Assy • CR_FFC 6. MAIN board Assy may be damaged. Replace MAIN board Assy.

– Mutoh ValueJet 1324 Error codes and solution steps to fix:

• Code: E071, E073
• Display: E071 Err PF Current E073 Err PF2 Current
• Description: An overload condition is detected in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life2: PF motor’ of self-diagnosis function, and check if ‘PF motor Timeout’ occurs. Check the connection of following MAIN board Assy connectors. • PF motor cable Assy connector • PF encoder Assy connector Replace the power board Assy if it is damaged. 3. Check ‘Encoder: PF’ from ‘Test5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board Assy connector. 4. Check if MAIN Power Board normally supplies DC24V. Replace the power board Assy if it is damaged. 5. PF motor Assy may be defective. Replace PF motor Assy. 6. MAIN board Assy may be defective. Replace MAIN board Assy.

• Code: E072
• Display: E072 Err CR Current E074 Err CR2 Current E092 Err CR Over Load
• Description: An overload condition is detected in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life1 : CR motor’ of self-diagnosis function, and check if ‘CR Current’ or gCR2 currenth occurs. . Check the connection of the following connectors. MAIN Board Assy F . CR motor relay Assy connector . CR_FFC connectors CR board Assy F . CR_FFC connectors 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe T fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Testh -‘Test5: Encoder’ of self-diagnosis function. When failed: a)Check the connection of the following locations. . CR board Assy connector b) Replace the following parts. . ‚s Fence . CR Motor Assy . CR Board Assy . CR_FFC

• Code: E075
• Display: E075 Err Head cable
• Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
• Troubleshooting Guides: Head FFC may be malfunctioning. 1. Check the connection of head FFC. 2. Replace head FFC. 3. Replace print head.

• Code: E076
• Display: E076 Err Pre heat
• Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
• Troubleshooting Guides: 1. Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater CONT board Assy.

• Code: E076
• Display: E076 Err Pre heat
• Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
• Troubleshooting Guides: 1. Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater CONT board Assy.

• Code: E076
• Display: E076 Err Plt. heat
• Description: An anomaly is detected in Platen heater system (Thermistor, Heater).
• Troubleshooting Guides: 1. Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater CONT board Assy.

• Code: E078
• Display: E078 Err After Heat
• Description: An anomaly is detected in After heater system (Thermistor, Heater).
• Troubleshooting Guides: 1. Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater CONT board Assy.

• Code: E079
• Display: E079 Err Commu.
• Description: An anomaly is detected in serial communication between JUNCTION board and controller board during printer operation.
• Troubleshooting Guides: 1. The communication cable may be malfunctioning. 2. Heater CONT board Assy may be malfunctioning. 3. F/W on Heater controller board maybe malfunctioning. 4. MAIN board Assy may be malfunctioning. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater CONT board Assy. 4. Replace MAIN board Assy .

• Code: E080
• Display: E080 Err Junction
• Description: An anomaly is detected in serial communication between JUNCTION board and controller board during printer operation.
• Troubleshooting Guides: 1. The communication cable may be malfunctioning. 2. F/W on Heater controller board maybe malfunctioning. 3. Junction board may be malfunctioning. 4. Heater controller board may be malfunctioning. 1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Junction Board Assy. 4. Replace Heater CONT board Assy.

• Code: E081
• Display: E081 Err CR Origin
• Description: CR_HP cannot be detected.
• Troubleshooting Guides: 1. Check CR origin sensor in “Sen.: CR Origin” in the selfdiagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.) Check the connection of CR origin sensor relay Assy connector. 2. CR origin sensor may be damaged. Replace CR origin sensor. 3. MAIN board Assy may be damaged. Replace MAIN board Assy

• Code: E081
• Display: E081 Err CR Origin
• Description: CR_HP cannot be detected.
• Troubleshooting Guides: 1. Check CR origin sensor in “Sen.1: CR Origin” in the selfdiagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.) 2. CR origin sensor may be damaged. 3. Replace CR_ORG Sensor Assy. 4. MAIN board Assy may be damaged. Check connection of CR origin sensor cable Assy connector.

• Code: E082
• Display: E082 Err Wiper Sns.
• Description: An anomaly is detected in Wiper sensor.
• Troubleshooting Guides: Wiper sensor Assy and MAIN board Assy may be malfunctioning. 1. Check the connection of the connector of Wiper oriting point sensor relay Assy . 2. Replace Wiper oriting point sensor relay Assy . 3. Replace Wiper oriting sensor Assy . 4. Replace MAIN board Assy.

• Code: E085
• Display: E085 error Head overheat
• Description: Abnormal condition in the head driver.
• Troubleshooting Guides: Print head or head_FFC may be malfunctioning. 1. Replace head_FFC. 2. Replace the print head.

• Code: E087
• Display: E 087 error Head transistor Th.
• Description: Abnormal condition in head transistor.
• Troubleshooting Guides: The temperature of head transister on MAIN board or thermistor sensor may be malfunctioning. Replace MAIN board Assy.

• Code: E090
• Display: E090 Err Heater Volt.
• Description: Displayed when voltage exceeds the threshold level of 200V start up even though the printer was started with the voltage of 100V on HEATER CONT board Assy .
• Troubleshooting Guides: • Input voltage from AC inlet or HEATER CONTROL board Assy may be malfunctioning. 1. Connect two power cables(for MAIN and for HEATER) to separate outlets. 2. Check the connection of HEATER CONT board Assy. 3. Replace HEATER CONT board Assy .

• Code: E093
• Display: E093 Err Control Ver
• Description: Controller F/W may be malfunction.
• Troubleshooting Guides: 1. Controller F/W version may be malfunction. 2. HEATER CONT board Assy may be malfunction. 1. Replace HEATER CONT board Assy.

• Code: E097
• Display: E097 Err NVRAM.
• Description: An anomaly is detected in NVRAM.
• Troubleshooting Guides: MAIN board Assy may be malfunctioning. Replace MAIN board Assy.

• Code: E140
• Display: E140Err Pre heat Th.
• Description: An anomaly is detected in Pre Tthermistor.
• Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning.
  1. Make sure to connect thermistor connector securely. 2. Repace Themistor. 3. Replace HEATER CONT board Assy.

• Code: E141
• Display: E141Err Platen heat Th.
• Description: An anomaly is detected in Platen Tthermistor.
• Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning.
  1. Make sure to connect thermistor connector securely. 2. Repace Themistor. 3. Replace HEATER CONT board Assy.

• Code: E142
• Display: E142Err After heat Th.
• Description: An anomaly is detected in After Tthermistor.
• Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning.
  1. Make sure to connect thermistor connector securely. 2. Repace Themistor. 3. Replace HEATER CONT board Assy.

• Code: E144
• Display: E144 Err Serial WR
• Description: Failure is detected during serial communication writing between MAIN board Assy and CR board Assy.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy . 5. Replace MAIN board Assy .

• Code: E145
• Display: E145 Err Serial RD
• Description: Failure is detected during serial communication reading between MAIN board Assy and CR board Assy .
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy . 5. Replace MAIN board Assy .

• Code: E146
• Display: E146Err Serial AD Cable1
• Description: An anomaly is detected in Serial communication between MAIN board Assy and CR board Assy.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy . 5. Replace MAIN board Assy .

• Code: E147
• Display: E147Err Serial AD Cable2
• Description: An anomaly is detected in Serial communication between MAIN board Assy and CR board Assy.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy . 5. Replace MAIN board Assy .

• Code: E148
• Display: E148 Err Serial Comp
• Description: A data read in by serial communication between MAIN board Assy and CR board Assy is different from the required one.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
  1. Restart the printer to see if the same error still occurs 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy . 5. Replace MAIN board Assy .

• Code: E152
• Display: E152 Err CR Base Fuse
• Description: The power-supply from the printer to Colorimeter may be disconnected.
• Troubleshooting Guides: 1. The fuse of CR board Assy may be blown.
  1. Replace CR board Assy.

• Code: n01
• Display: Media detection error
• Description: Media detection failed
• Troubleshooting Guides: 1. Is media edge sensor Assy cable at head connected correctly? Securely connect it to CR board Assy connector. 2. Is media rear sensor Assy under media guide R connected correctly? Securely connect it to MAIN board Assy connector. 3. Check sensor sensitivity from ‘Sen8:Edge AD’ of selfdiagnosis function. Replace P_Edge sensor Assy. 4. Is CR_FFC cable inserted obliquely? Securely connect to MAIN board Assy and CR board Assy 5. CR_FFC may be damaged. Replace CR_FFC. 6. CR board Assy may be damaged. Replace CR board Assy. 7. Check presence of media from ‘Sen7:Rear AD’ of selfdiagnosis function. When ‘No media’ is displayed even if media is set, replace P_Rear sensor. 8. MAIN board Assy may be damaged. Replace MAIN board Assy.

• Code: n02
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Set media again and check reappearance. If this error is caused by user’s inappropriate media setting, instruct correct media setting procedure. 2. Is suction fan judged as normal when checked through ‘Test: Fan’ of self-diagnosis function? E Check the connection of following MAIN board Assy connectors. . Suction fan relay Assy F J27 . Replace cable of suction fan that does not operate normally. . Replace suction fan Assy. 3. Is shielding material secured at specified position? Remount it at specified position. 4. Check pressure lever operation. Apply grease (G501) to pressure cam and make adjustment.

• Code: n03
• Display: Remove media
• Description: Displayed if lever is raised during printing or cutting media and then lowered without removing media.
• Troubleshooting Guides: 1. Does the same message appear if turning machine OFF and turn it ON again? If the message appears, refer to the action in check item No. 2. 2. Is pressure lever detected as normal when checked through ‘Sen: Lever’ of self-diagnosis function? Check that LCD monitor does not display up/down as chattering when slowly raising/lowering pressure lever. 3. Check contact of lever sensor Assy . • Reconnect MAIN board Assy connector J15. • If LCD displays as chattering, sensor may be damaged. Replace lever sensor Assy. 4. Is media rear sensor Assy under media guide R connected correctly? Securely connect it to MAIN board Assy connector J26. 5. Check presence of media from ‘Sen: Rear AD’ of selfdiagnosis function. When ‘No media’ is displayed even if media is set, replace P_Rear sensor Assy. 6. MAIN board Assy may be damaged. Replace MAIN board Assy.

• Code: n04
• Display: Media cut error
• Description: Even though cutting operation is performed, media is not cut off.
• Troubleshooting Guides: 1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. 2. Is cutter cap securely installed? Reinstall cutter cap securely. 3. Check cutter sliding up/down operation. 4. When setting cutter, lower cutter with finger and check that cutter rises to upper end only by spring force. • When it does not rise: Refer to action in check item No. 4. • When it rises: Refer to action in check item No. 5. 5. When setting cutter after removing cutter spring, does cutter lower to lower end by its own weight? • When it lowers: Cutter spring may be defective. Replace cutter spring referring to exploded views. • When it does not lower: Cutter may be defective. Replace cutter. 6. Check if solenoid goes up/down from ‘Life: Cutter’ of self-diagnosis function. a) Goes up/down: Check the position where cutter goes down to cutter groove. b) Does not go up/down: -• OK: Cutter has reached the end of life or be damaged. Replace cutter with new one. • NG: Adjust cutter holder position. Connector may be poorly connected. Check the connection of following connectors. 7. CR_FFC may be broken, solenoid Assy may be defective, or each board Assy may be defective. If solenoid goes up/down, replace CR_FFC. a) Replace CR_FFC with new one. b) Replace solenoid Assy with new one. (Check by connecting connectors directly) If solenoid goes up/down, replace solenoid Assy. c) Replace CR board Assy . After replacement, adjust sensor reflection amount from ‘Sen: Edge AD’ of ‘Test: Sensor’ of selfdiagnosis function. d) Replace MAIN board Assy . Before replacing MAIN board, back up parameters and recover to new MAIN board Assy . Then start operation check.

• Code: n05
• Display: 1. [KCMY] Ink Near End 2. [KCMY] Ink End The ink color that is/are subject to this caution is/are displayed in the [ ].
• Description: 1. Ink is running short. Printing is possible. 2. Ink has run out. Any printing operation stops immediately.
• Troubleshooting Guides: 1. Check which cartridge has no ink from ‘Sen: Ink NOT’ of self-diagnosis function. Remove all cartridges and lightly push the black resin lever of ink sensor Assy (K, C, M, Y) to check that the display of ‘Sen: Ink NOT’ changes. 2. Check contact of the ink sensor Assy . Reconnect following connectors. • connector18(K) • connectorJ9(C) • connectorJ10(M) • connectorJ11(Y) 3. For the ink color that is displayed as ‘Ink Near End’ or ‘Ink End’, switch ink sensor Assy connector with that of normally displayed ink color. • If ink color display changes after replacing connector: Ink sensor Assy is damaged. Replace ink sensor Assy . • If ink color display does not change after replacing connector: MAIN board Assy may be damaged.Replace MAIN board Assy.

• Code: n06
• Display: [KCMY] No Cartridge
• Description: Cartridge is not installed.
• Troubleshooting Guides: Turn machine OFF. Turn it ON again and check if the same message appears. If message appears: Refer to action in check item No. 2. 2. Check presence of ink cartridge from ‘Sen: Ink NOT’ of selfdiagnosis function. Remove all cartridges and lightly push the switch of ink NOT sensor Assy (K, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of ‘Sen: Ink NOT’ changes. 3. Check contact of ink sensor Assy connector. Reconnect following connectors. • connector 15(K) • connector J6(C) • connector J7(M) • connector J8(Y) 4. For the ink color that is displayed as ‘No cartridge’, switch ink sensor Assy connector with that of normally displayed ink color. If ink color displayed as ‘No cartridge’ changes after replacing connector: Ink sensor Assy is damaged. Replace ink sensor Assy.

• Code: n07
• Display: Life Times [Head]
• Description: The operational life of Print head has almost expired.
• Troubleshooting Guides: Check the condition of Head. Replace Head as necessary. Clear the counter after replacing it.

• Code: n08
• Display: Life Times [PF Motor]
• Description: The operational life of PF motor has almost expired.
• Troubleshooting Guides: The operational life of PF motor has almost expired. Replace PF motor as necessary. Clear the counter after replacing it.

• Code: n09
• Display: Life Times [CR Motor]
• Description: The operational life of CR motor has almost expired.
• Troubleshooting Guides: Check the condition of CR motor. Replace CR motor as necessary. Clear the counter after replacing it.

• Code: n10
• Display: Life Times [Pump]
• Description: The operational life of Pump has almost expired.
• Troubleshooting Guides: Check the condition of Pump. Replace Pump as necessary. Clear the counter after replacing it.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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