Mutoh ValueJet 1304W Error Codes and Quick guides solved

Mutoh ValueJet 1304W Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1304W
– Mutoh ValueJet 1304W Error Code List and description errors:

• Code: E002
• Display: E 002 error Opt.DRAM
• Description: Optional DRAM error: Abnormal condition in optional memory mounted on MAIN board assembly
• Troubleshooting Guides: 1. The slot 1 on the additional memory may collect dust or other foreign materials. 2. Check the AC power supply and peripheral devices of the printer. 3. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 4. Check the serial number of the machine. 5. MAIN board assembly may be defective.
  1. Remove dust. 2. Replace MAIN board assembly.

• Code: E016-00
• Display: E 016 error CPU Err [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  Replace MAIN board assembly.

• Code: E016-02
• Display: E 016 error CPU Err [02]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  Replace MAIN board assembly.

• Code: E016-03
• Display: E 016 error CPU Err [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  Replace MAIN board assembly.

• Code: E016-04
• Display: E 016 error CPU Err [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  Replace MAIN board assembly.

• Code: E016-05
• Display: E 016 error CPU Err [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  Replace MAIN board assembly.

• Code: E016-06
• Display: E 016 error CPU Err [06]
• Description: Address exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check the serial number of the machine. 2. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-07
• Display: E 016 error CPU Err [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-08
• Display: E 016 error CPU Err [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-09
• Display: E 016 error CPU Err [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-10
• Display: E 016 error CPU Err [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-11
• Display: E 016 error CPU Err [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-12
• Display: E 016 error CPU Err [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-13
• Display: E 016 error CPU Err [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-15
• Display: E 016 error CPU Err [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-22
• Display: E 016 error CPU Err [22]
• Description: Watch exception error: Abnormal condition in watch
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-32
• Display: E 016 error CPU Err [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E016-33
• Display: E 016 error CPU Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check the AC power supply and peripheral devices of the printer. 2. Check if the same error occurs. Turn on and off the machine even if an error does not occur. (Create the same situation as the user.) 3. Check the serial number of the machine. 4. MAIN board assembly may be defective.
  • Replace MAIN board assembly.

• Code: E065
• Display: E 065 error X motor
• Description: Abnormal condition in PF motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board assembly connectors: • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Is the area around PF encoder contaminated? Clean around PF encoder. Replace PF encoder if it is damaged. 5. Check if MAIN Power Board normally supplies DC24V. Replace the power board assembly if it is damaged. 6. PF motor assembly may be damaged. Replace PF motor assembly. 7. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E066
• Display: E 066 error CR motor
• Description: Abnormal condition in CR motor (Yaxis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of self-diagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘CR motor error’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay assembly connector: J21 • CR_FFC conne4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence.ctor: J9, J10, J11 CR board: • CR_FFC connector: J201, J202, J203 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test: Encoder’ of selfdiagnosis function. If NG: a) Check the following cable connection: • CR board assembly connector: J21. b) Replace the following parts: • T fence • CR motor assembly • CR board assembly • CR_FFC

• Code: E067
• Display: E 067 error X encoder
• Description: Abnormal condition in media feed amount (Xaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘PF encoder error’ occurs. Check the connection of following MAIN board assembly connectors. • PF motor relay assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Is the area around PF encoder contaminated? Clean around PF encoder. Replace PF encoder if it is damaged. 5. Check if MAIN Power Board normally supplies DC24V. Replace the power board assembly if it is damaged. 6. PF motor assembly may be defective. Replace PF motor assembly. 7. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E068
• Display: E 068 error CR encoder
• Description: Abnormal condition in head travel distance (Yaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR motor’ of selfdiagnosis function, and check if ‘Y encoder error’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay assembly connector: J21 • CR_FFC connector: J9, J10, J11 CR board: • CR_FFC connector: J201, J202, J203 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test: Encoder’ of selfdiagnosis function. If NG: a) Check the following cable connection: • CR board assembly connector: J21. b) Replace the following parts: • T fence • CR motor assembly • CR board assembly • CR_FFC

• Code: E069
• Display: E069 error X time-out
• Description: Time-out condition in media feed amount (Xaxis) during printer operation. Displayed if pressure roller does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. Check the connection of following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 Replace the power board assembly if it is damaged. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Check if MAIN Power Board normally supplies DC24V. Replace the power board assembly if it is damaged. 5. PF motor assembly may be defective. Replace PF motor assembly. 6. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E070
• Display: E 070 error CR time-out
• Description: Time-out condition in head travel distance (Yaxis) during printer operation. Displayed if carriage does not reach the defined position.
• Troubleshooting Guides: 1. 1. Check error history from “Test 7: Record” of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR motor’ of selfdiagnosis function, and check if ‘Y time-out error’ occurs. • Check the connection of following connectors. MAIN board: • CR motor relay assembly connector: J21 • CR_FFC connector: J9, J10, J11 CR board: • CR_FFC connector: J201, J202, J203 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test: Encoder’ of selfdiagnosis function. If NG: a) Check the following cable connection: • CR board assembly connector: J21. b) Replace the following parts: • T fence • CR motor assembly • CR board assembly • CR_FFC 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

– Mutoh ValueJet 1304W Error codes and solution steps to fix:

• Code: E071
• Display: E071 error X residual electrical charge E083 error X2 residual electrical charge
• Description: Overload condition in media feed motor (X-axis) during the printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Record’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of following MAIN board assembly connectors. • PF motor relay assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Check if MAIN Power Board normally supplies DC24V. Replace the power board assembly if it is damaged. 5. PF motor may be defective. Replace PF motor. 6. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E071
• Display: E 071 error PF overcurrent E 073 error PF overcurrent 2
• Description: Overcurrent condition in media feed motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. PF motor may be malfunctioning. 2. MAIN board assembly may be mulfunctioning.
  1. Replace PF motor assembly. 2. Replace MAIN board assembly.

• Code: E072
• Display: E 072 error CR overcurrent E 074 error CR2 overcurrent
• Description: Overload condition in CR motor (Yaxis) during printer operation. Abnormal condition occured. This is displayed when there is a big difference between the designated value by motor and the feedback value from encoder.
• Troubleshooting Guides: 1. 1. Check error history from “Test 7: Record” of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y residual electrical charge” or “Y2 residual electrical charge” error occurs. • Check the connection of following connectors. MAIN board: • CR motor relay assembly connector: J21 • CR_FFC connector: J9, J10, J11 CR board: • CR_FFC connector: J201, J202, J203 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check: Test” -‘Test: Encoder’ of selfdiagnosis function. If NG: a) Check the following cable connection: • CR board assembly connector: J20. b) Replace the following parts: • T fence • CR motor assembly • CR board assembly • CR_FFC

• Code: E075
• Display: E 075 error head cable
• Description: Abnormal condition in head_FFC or head thermistor.
• Troubleshooting Guides: Head FFC may be malfunctioning. 1. Check the connection of head FFC. 2. Replace head FFC. 3. Replace print head.

• Code: E077
• Display: E 077 error H overheat
• Description: Abnormal condition in head driver.
• Troubleshooting Guides: MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E079
• Display: E 079 error Communication
• Description: Abnormal condition in the serial communicatio n between MAIN board and Controller board.
• Troubleshooting Guides: 1. The communication cable may be malfunctioning. 2. Heater controller board may be malfunctioning. 3. F/W on Heater controller board maybe malfunctioning. 4. MAIN board assembly may be malfunctioning.
  1. Check the connection of the communication cable. 2. Replace the communication cable. 3. Replace Heater controller board. 4. Replace MAIN board assembly.

• Code: E080
• Display: E 080 error Junction error
• Description: Abnormal condition in the serial communicatio n between Junction board and Controller board.
• Troubleshooting Guides: 1. Junction board may be malfunctioning. 2. The communication cable may be malfunctioning. 3. Heater controller board may be malfunctioning. 4. F/W on Heater controller board maybe malfunctioning.
  1. Replace Junction board 2. Check the connection of the communication cable. 3. Replace the communication cable. 4. Replace Heater controller board.

• Code: E081
• Display: E 081 error CR power supply
• Description: CR origin cannot be detected.
• Troubleshooting Guides: 1. Check CR origin sensor from ‘Sen: CR Origin’ of selfdiagnosis function. Check the connection of CR origin sensor relay assembly connector. 2. CR origin sensor may be damaged. Replace CR origin sensor. 3. MAIN board assembly may be damaged. Replace MAIN board assembly

• Code: E082
• Display: E 082 error Wiper sensor
• Description: Abnormal condition in Wiper sensor
• Troubleshooting Guides: 1. Wiper sensor may be malfunctioning. 2. MAIN board assembly may be malfunctioning.
  When NG: 1. Check the connection of the connector of Wiper oriting point sensor relay assembly. 2. Replace Wiper oriting point sensor relay assembly. 3. Replace Wiper oriting point sensor.

• Code: E084
• Display: E084 error Head identification
• Description: Indicates that the print head is not a genuine one.
• Troubleshooting Guides: 1. The print head may not be a genuine one. Replace the print head.

• Code: E085
• Display: E085 error Head overheat
• Description: Abnormal condition in the head driver.
• Troubleshooting Guides: MAIN board assembly may be malfunctioning. Replace MAIN board assembly.

• Code: E086
• Display: E086 error Head OVP
• Description: Abnormal condition in print head.
• Troubleshooting Guides: Print head or head_FFC may be malfunctioning. 1. Check the connection of head_FFC. 2. Replace head_FFC. 3. Replace the print head.

• Code: E087
• Display: E 087 error Head transistor Th.
• Description: Abnormal condition in head transistor.
• Troubleshooting Guides: The temperature of head transister on MAIN board or thermistor sensor may be malfunctioning. Replace MAIN board assembly.

• Code: E097
• Display: E097 error NVRAM
• Description: Abnormal condition in NVRAM.
• Troubleshooting Guides: MAIN board assembly may be malfunctioning. Replace MAIN board assembly.

• Code: n01
• Display: Cover open
• Description: Front cover is open.
• Troubleshooting Guides: 1. Is cover sensor assembly loose? Tighten cover sensor assembly screws. 2. Are cover R and L sensor assemblies securely connected? Securely connect cover R sensor assembly connector to MAIN board assembly connector J38 and cover L sensor assembly to MAIN board assembly connector J40. 3. Are cover R sensor assembly and cover L sensor assembly securely connected? Replace cover R sensor assembly and cover L sensor assembly.

• Code: n02
• Display: Set media
• Description: Media holding lever is turned backward.
• Troubleshooting Guides: 1. Does pressure lever move smoothly? Lubricate pressure cam. 2. Is lever sensor assembly fitted correctly? Adjust lever sensor assembly position. 3. Is sensor of lever sensor assembly contaminated? Clean sensor face using a swab. 4. Is the cable of lever sensor assembly securely connected? Securely connect the lever sensor relay assembly to the lever sensor and MAIN board assembly connector J30. 5. Panel unit assembly may be damaged. Replace panel unit assembly. 6. Panel FFC may be damaged. Replace panel FCC. 7. Check cover sensor assembly operation from ‘Sen: Cover’ of self-diagnosis function. Replace cover sensor assembly. 8. Check lever sensor operation from ‘Sen: Lever’ of selfdiagnosis function. Replace lever sensor assembly. 9. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n03
• Display: No media
• Description: Displayed in the following cases: • When media is not set • When printing finishes in cut media mode
• Troubleshooting Guides: 1. Is media edge sensor assembly cable at the head section connected correctly? Securely connect it to CR board assembly connector J208. 2. Is media rear sensor assembly under media guide R connected correctly? Securely connect it to MAIN board assembly connector J42. 3. Check sensor sensitivity from ‘Sen: PaperEdge AD’ of selfdiagnosis function. Adjust with MAIN board assembly volume (R361, R365). Replace media edge sensor assembly. 4. CR board assembly may be damaged. Replace CR board assembly. 5. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace media rear sensor assembly. 6. CR_FFC may be damaged. Replace CR_FFC. 7. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n04
• Display: Maintenance cover open
• Description: Maintenance cover is open.
• Troubleshooting Guides: 1. Is the maintenance cover open? Close maintenance cover. 2. Is maintenance cover sensor assembly loose? Tighten the screws of maintenance cover sensor assembly. 3. Is the cable of maintenance cover sensor assembly securely connected? Securely connect the cable of maintenance cover sensor assembly to MAIN board J18. 4. Is maintenance cover sensor assembly damaged? Replace maintenance cover sensor assembly.

• Code: n05
• Display: Media detection error
• Description: Media detection failed
• Troubleshooting Guides: 1. Is media edge sensor assembly cable at head connected correctly? Securely connect it to CR board assembly connector J208. 2. Is media rear sensor assembly under media guide R connected correctly? Securely connect it to MAIN board assembly connector J42. 3. Check sensor sensitivity from ‘Sen: PaperEdge AD’ of selfdiagnosis function. • Adjust with MAIN board assembly volume (R361, R365). • Replace media edge sensor assembly. 4. Is CR_FFC cable inserted obliquely? Reconnect following connectors. • MAIN board assembly: J9, J10, J11 • CR board: J201, J210, J203 5. CR_FFC may be damaged. Replace CR_FFC. 6. CR board assembly may be damaged. Replace CR board assembly. 7. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace media rear sensor. 8. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n06
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Set media again and check reappearance. If this error is caused by user’s inappropriate media setting, instruct correct media setting procedure. 2. Is suction fan judged as normal when checked through ‘Test: Fan’ of self-diagnosis function? – Check the connection of following MAIN board assembly connectors. • Suction fan relay 1 assembly: J25 • Suction fan relay 2 assembly: J26 • Suction fan relay 3 assembly: J28 • Suction fan relay 4 assembly: J29 • Replace cable of suction fan that does not operate normally. • Replace suction fan assembly. 3. Is shielding material secured at specified position? Remount it at specified position. 4. Check pressure lever operation. Apply grease (G501) to pressure cam and make adjustment.

• Code: n07
• Display: Remove media
• Description: Displayed if lever is raised during printing or cutting media and then lowered without removing media.
• Troubleshooting Guides: 1. Does the same message appear if turning machine OFF and turn it ON again? If the message appears, refer to the action in check item No. 2. 2. Is pressure lever detected as normal when checked through ‘Sen: Lever’ of selfdiagnosis function? Check that LCD monitor does not display up/down as chattering when slowly raising/lowering pressure lever. 3. Check contact of lever sensor assembly. • Reconnect MAIN board assembly connector J30. • If LCD displays as chattering, sensor may be damaged. Replace lever sensor assembly. 4. Is media rear sensor assembly under media guide R connected correctly? Securely connect it to MAIN board assembly connector J42. 5. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace media rear sensor assembly. 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n08
• Display: Media cut error
• Description: Even though cutting operation is performed, media is not cut off.
• Troubleshooting Guides: 1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. 2. Is cutter cap securely installed? Reinstall cutter cap securely. 3. Check cutter sliding up/down operation. When setting cutter, lower cutter with finger and check that cutter rises to upper end only by spring force. • When it does not rise: Refer to action in check item No. 4. • When it rises: Refer to action in check item No. 5. 4. When setting cutter after removing cutter spring, does cutter lower to lower end by its own weight? • When it lowers: Cutter spring may be defective. Replace cutter spring referring to exploded views. • When it does not lower: Cutter may be defective. Replace cutter. 5. Check if solenoid goes up/down from ‘Life: Cutter’ of self-diagnosis function. a) Goes up/down: Check the position where cutter goes down to cutter groove. • OK: Cutter has reached the end of life or be damaged. Replace cutter with new one. • NG: Adjust cutter holder position. b) Does not go up/ down: Connector may be poorly connected. Check the connection of following connectors. • CR board assembly: J206 • CR board assembly: J201, J202, J203 • MAIN board assembly: J9, J10, J11 6. CR_FFC may be broken, solenoid assembly may be defective, or each board assembly may be defective. a) Replace CR_FFC with new one. If solenoid goes up/ down, replace CR_FFC. b) Replace solenoid assembly with new one. (Check by connecting connectors directly) If solenoid goes up/ down, replace solenoid assembly. c) Replace CR board assembly. After replacement, adjust sensor reflection amount from ‘Sen: PaperEdge AD’ of ‘Test: Sensor’ of selfdiagnosis function. d) Replace MAIN board assembly. Before replacing MAIN board, back up parameters and recover to new MAIN board assembly. Then start operation check.

• Code: n09
• Display: 1. [KCMY] Ink Near End 2. [KCMY] Ink End The ink color that is/are subject to this caution is/are displayed in the [ ].
• Description: 1. Ink is running short. Printing is possible. 2. Ink has run out. Any printing operation stops immediately.
• Troubleshooting Guides: 1. Check which cartridge has no ink from ‘Sen: Ink NOT’ of selfdiagnosis function. Remove all cartridges and lightly push the black resin lever of ink sensor assembly (K, C, M, Y) to check that the display of ‘Sen: Ink NOT’ changes. 2. Check contact of the ink sensor assembly. Reconnect following connectors. • Connector J5(K) • Connector J6(C) • Connector J7(M) • Connector J8(Y) 3. For the ink color that is displayed as ‘Ink Near End’ or ‘Ink End’, switch ink sensor assembly connector with that of normally displayed ink color. • If ink color display changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. • If ink color display does not change after replacing connector: MAIN board assembly may be damaged.Replace MAIN board assembly.

• Code: n10
• Display: [KCMY] No Cartridge
• Description: Cartridge is not installed.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If message appears: Refer to action in check item No. 2. 2. Check presence of ink cartridge from ‘Sen: Ink NOT’ of self-diagnosis function. Remove all cartridges and lightly push the switch of ink NOT sensor assembly (K, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of ‘Sen: Ink NOT’ changes. 3. Check contact of ink sensor assembly connector. Reconnect following connectors. • Connector J5(K) • Connector J6(C) • Connector J7(M) • Connector J8(Y) 4. For the ink color that is displayed as ‘No cartridge’, switch ink sensor assembly connector with that of normally displayed ink color. If ink color displayed as ‘No cartridge’ changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. If ink color displayed as ‘No cartridge’ does not change after replacing connector: MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n11
• Display: Insert specified cartridge
• Description: Specified ink cartridge is not installed.
• Troubleshooting Guides: 1. Check if the same message appear if turning machine OFF and ON again. If the message appears: Refer to the action in check item No. 2. 2. Check if specified ink cartridge is used. Replace ink cartridge with specified one. 3. Check if ink cartridge status detection operates normally from ‘Ink Not’ of selfdiagnosis function. If detection does not operate normally, replace following parts. • Ink sensor assembly • MAIN board assembly 4. Check contact of ink sensor assembly connector. Reconnect following MAIN board assembly connectors. • J5(K) • J6(C) • J7(M) • J87(Y) If no change occurs, proceed to step (5). 5. For cartridge that is displayed as NG in ‘Sen: Ink NOT’ of self-diagnosis function, switch ink sensor assembly connector with that of normally displayed cartridge. • If cartridge displayed as NG changes: Ink sensor assembly displayed as NG is damaged. Replace defective ink sensor assembly. ‘4.9.1 Replacing Frame Assembly’ p.4-139 • If cartridge displayed as NG does not change, or all units are displayed as NG: MAIN board assembly may be damaged. Replace MAIN board assembly.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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