Mutoh ValueJet 1604 Error Codes and Quick guides solved

Mutoh ValueJet 1604 Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1604
– Mutoh ValueJet 1604 Error Code List and description errors:

• Code: E016-00
• Display: E 016 error Interrupt [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-01
• Display: E 016 error TLB Modif [01]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-02
• Display: E 016 error TLB-L/I [02]
• Description: Data border exception/TLB exception
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-03
• Display: E 016 error TLB-S [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-04
• Display: E 016 error AddErr-L/I [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-05
• Display: E 016 error AddErr-S [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-06
• Display: E 016 error BusErr-I [06]
• Description: Pass exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-07
• Display: E 016 error BusErr-L [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-08
• Display: E 016 error SystemCall [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-09
• Display: E 016 error BreakPoint [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-10
• Display: E 016 error Reserverd [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-11
• Display: E 016 error Copro [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check serial number of the printer. 2. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-12
• Display: E 016 error Overflow [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. • Contact our customer support center. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-13
• Display: E 016 error Trap [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. • Contact our customer support center. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-15
• Display: E 016 error Floating [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. • Contact our customer support center. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-32
• Display: E 016 error WatchDog [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. • Contact our customer support center. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-33
• Display: E 016 error Abort Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and printer surrounding equipment. • Contact our customer support center. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the printer. 4. Main board assembly may be defective. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E065
• Display: E 065 error PF motor
• Description: Abnormal condition in PF motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2: PF Motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • If NG, check connection of MAIN board assembly connector: J12. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E066
• Display: E 066 error CR motor
• Description: Abnormal condition in CR motor (Yaxis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J21 • CR cable connector: J9 – J11 CR board: • CR cable connector: J201 – J205

• Code: E067
• Display: E 067 error PF encoder
• Description: Abnormal condition in media feed amount (Xaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2:PF Motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • If NG, check connection of MAIN board assembly connector: J12. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E068
• Display: E 068 error CR encoder
• Description: Abnormal condition in head travel distance (Yaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J21 • CR cable connector: J9 – J11 CR board: • CR cable connector: J201 – J205 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J207 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable 6. Main board assembly may be damaged. • Replace MAIN board assembly.

• Code: E069
• Display: E069 error PF timeout
• Description: Time-out condition in media feed amount (Xaxis) during printer operation. Displayed if pressure roller does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2:PF Motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. 4. PF motor assembly may be defective. 5. Main board assembly may be defective. – Check connection of following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • If NG, check connection of MAIN board assembly connector: J12. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E070
• Display: E 070 error CR time-out
• Description: Time-out condition in head travel distance (Yaxis) during printer operation. Displayed if carriage does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J21 • CR cable connector: J9 – J11 CR board: • CR cable connector: J201 – J205 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J207 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable 6. Main board assembly may be damaged. • Replace MAIN board assembly.

• Code: E071
• Display: E071 error PF overcurrent
• Description: Overload condition in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2: PF Motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. 4. PF motor assembly may be defective. 5. Main board assembly may be defective. – Check connection of following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • If NG, check connection of MAIN board assembly connector: J12. • Replace PF motor assembly. • Replace MAIN board assembly.

– Mutoh ValueJet 1604 Error codes and solution steps to fix:

• Code: E072
• Display: E 072 error CR overcurrent
• Description: Overload condition in CR motor (Yaxis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J21 • CR cable connector: J9 – J11 CR board: • CR cable connector: J201 – J205 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J207 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable 6. Main board assembly may be damaged. • Replace MAIN board assembly.

• Code: E074
• Display: E074 error CR2 overcurrent
• Description: Overload condition in CR motor (Yaxis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J21 • CR cable connector: J9 – J11 CR board: • CR cable connector: J201 – J205 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ -> ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J207 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable 6. Main board assembly may be damaged. • Replace MAIN board assembly.

• Code: E075
• Display: E 075 error head cable
• Description: Abnormal condition in head cable or head thermistor.
• Troubleshooting Guides: 1. Check connection of head cable connectors on CR board assembly side and head side. • Is head cable inserted obliquely? • Is it locked securely? Reconnect head cable. 2. Is head cable broken? Replace head cable. 3. Head thermistor may be faulty. Replace Print head assembly.

• Code: E076
• Display: E 076 error pre-heater system
• Description: Abnormal condition in pre-heater system (thermistor, heater).
• Troubleshooting Guides: Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred. 1. Reconnect connector of thermistor and heater. 2. Check connection of board section. 3. Replace heater.

• Code: E077
• Display: E 077 error platen heater system
• Description: Abnormal condition in platen heater system (thermistor, heater).
• Troubleshooting Guides: Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred. 1. Reconnect connector of thermistor and heater. 2. Check connection of board section. 3. Replace heater.

• Code: E078
• Display: E 078 error after-heater system
• Description: Abnormal condition in after-heater system (thermistor, heater).
• Troubleshooting Guides: Disconnection of connector, wrong wiring, or heater malfunction of thermistor and heater may be occurred. 1. Reconnect connector of thermistor and heater. 2. Check connection of board section. 3. Replace heater.

• Code: E079
• Display: E 079 error communication error
• Description: Abnormal condition in serial communication between MAIN board to controller board during printing operation.
• Troubleshooting Guides: • Communication cable may be faulty. • F/W on controller board may be faulty. • Main board assembly may be faulty. • Controller board assembly may be faulty. 1. Check connection between MAIN board to controller board. 2. Check connection between junction board to controller board. 3. Check firmware version and install the latest version. 4. Replace controller board or MAIN board.

• Code: E080
• Display: E 080 error junction error
• Description: Abnormal condition in serial communication between junction board to controller board during printing operation.
• Troubleshooting Guides: • Communication cable may be faulty. • F/W on controller board may be faulty. • Main board assembly may be faulty. • Controller board assembly may be faulty. 1. Check connection between MAIN board to controller board. 2. Check connection between junction board to controller board. 3. Check firmware version and install the latest version. 4. Replace controller board or MAIN board.

• Code: E081
• Display: E 081 error CR origin
• Description: CR_HP detection is not possible.
• Troubleshooting Guides: 1. Check CR_HP sensor from ‘Sen 1: CR Origin’ of selfdiagnosis function. • Check connection of CR_HP sensor cable assembly connector. 2. CR_HP sensor may be damaged. • Replace CR_HP sensor. 3. Main board assembly may be damaged. • Replace MAIN board assembly

• Code: E082
• Display: E 082 error wiper sensor
• Description: Abnormal condition in wiper sensor.
• Troubleshooting Guides: • Wiper sensor assembly may be faulty. • Main board assembly may be faulty. 1. Check connection of wiper sensor connector. 2. Replace wiper sensor. 3. Replace MAIN board assembly.

• Code: E084
• Display: E 084 error head identification
• Description: Installed head is incorrect.
• Troubleshooting Guides: Installed head is not manufactured by other vendor. Replace head.

• Code: E085
• Display: E 085 error head overheat
• Description: Abnormal condition in head driver.
• Troubleshooting Guides: Main board assembly may be damaged. Replace MAIN board assembly.

• Code: E086
• Display: E 086 error head OVP
• Description: Abnormal condition in head
• Troubleshooting Guides: Head or head cable may be damaged. 1. Check connection of head cable. 2. Replace head.

• Code: E087
• Display: E 087 error head transistor thermistor
• Description: Abnormal condition in head transistor
• Troubleshooting Guides: Temperature abnormality of head transistor on MAIN board or sensor abnormality of thermistor may be occurred. 1. Replace thermistor. 2. Replace MAIN board.

• Code: E097
• Display: E 097 error NVRAM
• Description: Abnormal condition in NVRAM
• Troubleshooting Guides: Replace MAIN board assembly.

• Code: E118 … E121
• Display: E 118- E 121 error sub tank Lo [KCMY]
• Description: Abnormal condition in error sub tank Lo sensor
• Troubleshooting Guides: Sub tank Lo sensor, two-way valve or junction board may be defective. 1. Replace sub tank Lo sensor. 2. Replace two-way valve. 3. Replace junction board.

• Code: n01
• Display: Media detection error
• Description: Media detection failed
• Troubleshooting Guides: 1. Is P_EDGE sensor assembly cable at head connected correctly? Securely connect it to CR board assembly connector J208. 2. Is P_REAR sensor under media guide R connected correctly? Securely connect it to MAIN board assembly connector J42. 3. Check sensor sensitivity from ‘Sen 8:EdgeAD’ of self-diagnosis function. • Adjust with MAIN board assembly volume (R361, R365). • Replace P_EDGE sensor assembly. 4. Is CR cable inserted obliquely? Reconnect following connectors. • Main board assembly: J9 – J11 • CR board: J201 – J205 5. CR cable assembly may be broken. Replace CR cable assembly. 6. CR board assembly may be damaged. Replace CR board assembly. 7. Check presence of media from ‘Sen 7:RearAD’ of selfdiagnosis function. When ‘No media’ is displayed even if media is set, replace P_REAR sensor. 8. Main board assembly may be damaged. Replace MAIN board assembly.

• Code: n02
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Set media again and check reappearance. If this error is caused by user’s inappropriate media setting, instruct correct media setting procedure. 2. Is suction fan judged as normal when checked through ‘Test 6: Fan’ – ‘Fan 1: Suction fan’ of selfdiagnosis function? – Check connection of following MAIN board assembly connectors. • Suction fan 1 cable: J25 • Suction fan 2 cable: J26 • Suction fan 3 cable: J28 • Suction fan 4 cable: J29 • Replace suction fan assembly. • Replace cable of suction fan that does not operate normally. 3. Is shielding material secured at specified position? Remount it at specified position. 4. Check pressure lever operation. Apply grease (G501) to pressure cam and make adjustment.

• Code: n03
• Display: [C] Ink Near End [KCMY] Ink End
• Description: Ink is running short. Printing is possible. Ink has run out. Any printing operation stops immediately.
• Troubleshooting Guides: 1. Check which cartridge has no ink from ‘Ctrl2: Sensor’ -> ‘Sen.3: etc’ -> ’12: Ink END’ of selfdiagnosis function. Remove all cartridges and lightly push the black resin lever of ink sensor assembly (K, C, M, Y) to check that the display of ‘[KCYM] INK END’ changes. 2. Check contact of the ink sensor assembly. Reconnect following connectors. MAIN board: J43 HEATER JUNCTION board: • Connector J5(K) • Connector J6(C) • Connector J7(M) • Connector J8(Y) 3. For the ink color that is displayed as ‘Ink Near End’ or ‘Ink End’, switch ink sensor assembly connector with that of normally displayed ink color. • If ink color display changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. • If ink color display does not change after replacing connector: Main board assembly may be damaged. Replace MAIN board assembly.

• Code: n04
• Display: [KCMY] No Cartridge
• Description: Cartridge is not installed.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If message appears: Refer to action in check item No. 2. 2. Check presence of ink cartridge from ‘Ctrl 2:Sensor’ -> ‘Sen.3: etc’ -> ’11:Ink NOT’ of self-diagnosis function. Remove all cartridges and lightly push the switch of ink NOT sensor assembly (K, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of ‘[KCYM] INK NOT’ changes. 3. Check contact of ink NOT sensor assembly connector. Reconnect following connectors. MAIN board: J43 HEATER JUNCTION board: • Connector J5(K) • Connector J6(C) • Connector J7(M) • Connector J8(Y) 4. For the ink color that is displayed as ‘Ink Near End’ or ‘Ink End’, switch ink NOT sensor assembly connector with that of normally displayed ink color. If ink color displayed as ‘Ink End’ changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. If ink color displayed as ‘Ink End’ does not change after replacing connector: Main board assembly may be damaged. Replace MAIN board assembly.

• Code: n05
• Display: [KCMY] Insert specified cartridge
• Description: Specified ink cartridge is not installed.
• Troubleshooting Guides: 1. Check if the same message appear if turning machine OFF and turn it ON again. If the message appears: Refer to the action in check item No. 2. 2. Check if specified ink cartridge is used. Replace ink cartridge with specified one. 3. Check if ink cartridge status detection operates normally from ‘Ctrl 2: Sensor’ -> ‘Sen.3:etc’ -> ‘7- 10:[KCMY] Ink ID’ of selfdiagnosis function. If detection does not operate normally, replace following parts. • Ink sensor assembly • Main board assembly • Ink ID sensor assembly 4. Check contact of ink ID sensor assembly connector. Reconnect following MAIN board assembly connectors. MAIN board: J43 HEATER JUNCTION board: • Connector J5(K) • Connector J6(C) • Connector J7(M) • Connector J8(Y) If no change occurs, proceed to step (5). 5. For cartridge that is displayed as NG in ‘Ctrl 2: Sensor’ -> ‘Sen.3: etc’ -> ‘7- 10:[KCMY] Ink ID’ of selfdiagnosis function, replace ink ID sensor assembly connector with that of normally displayed cartridge. • If cartridge displayed as NG changes: Ink ID sensor assembly displayed as NG is damaged. Replace defective ink ID sensor assembly. • If cartridge displayed as NG does not change, or all units are displayed as NG: Main board assembly may be damaged. Replace MAIN board assembly.

• Code: n06
• Display: Check Life [Head]
• Description: The part life of the head is almost expended.
• Troubleshooting Guides: Check the condition of the head. Replace the head as necessary. Clear the counter after replacement.

• Code: n07
• Display: Check Life [Pump]
• Description: The part life of the pump is almost expended.
• Troubleshooting Guides: Check the condition of the pump. Replace the pump as necessary. Clear the counter after replacement.

• Code: n08
• Display: Check Life [CR Motor]
• Description: The part life of the CR motor is almost expended.
• Troubleshooting Guides: Check the condition of the CR motor. Replace the CR motor as necessary. Clear the counter after replacement.

• Code: n09
• Display: Check Life [PF Motor]
• Description: The part life of the PF motor is almost expended.
• Troubleshooting Guides: Check the condition of the PF motor. Replace the PF motor as necessary. Clear the counter after replacement.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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