Mutoh ValueJet 2638 Error Codes and Quick guides solved

Mutoh ValueJet 2638 Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 2638
– Mutoh ValueJet 2638 Error Code List and description errors:

• Code: E016-00
• Display: E 016 error Interrupt [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-01
• Display: E 016 error TLB Modif [01]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-02
• Display: E 016 error TLB-L/I [02]
• Description: Data border exception/TLB exception
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-03
• Display: E 016 error TLB-S [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-04
• Display: E 016 error AddErr-L/I [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-05
• Display: E 016 error AddErr-S [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-06
• Display: E 016 error BusErr-I [06]
• Description: Pass exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board.

• Code: E016-07
• Display: E 016 error BusErr-L [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board may be damaged. • Contact your local MUTOH dealer • Replace MAIN board

• Code: E016-08
• Display: E 016 error SystemCall [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board may be damaged. • Contact your local MUTOH dealer • Replace MAIN board

• Code: E016-09
• Display: E 016 error BreakPoint [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board may be damaged. • Contact your local MUTOH dealer • Replace MAIN board

• Code: E016-10
• Display: E 016 error Reserverd [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board may be damaged. • Contact your local MUTOH dealer • Replace MAIN board

• Code: E016-11
• Display: E 016 error Copro [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board may be damaged. • Contact your local MUTOH dealer • Replace MAIN board

• Code: E016-12
• Display: E 016 error Overflow [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-13
• Display: E 016 error Trap [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-15
• Display: E 016 error Floating [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-23
• Display: E016 Error Watch [23]
• Description: Watch exception error: An anomaly is detected in Watch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-32
• Display: E 016 error WatchDog [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-33
• Display: E 016 error Abort Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board

• Code: E016-35
• Display: E016 Flash Rom[35]
• Description: The content of flash ROM may be destroyed.
• Troubleshooting Guides: The contents of flash ROM may be destroyed. • Replace MAIN board

• Code: E065
• Display: E 065 Err PF motor
• Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test : Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 5. Check if DC42V is correctly supplied from Power board , using the tester. • Remove paper jam. Check the connection of the following connectors of MAIN board . • PF motor cable connector • PF_ENC connector: • Connector that is connecting PF motor and PF motor relay If Main power board is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate. 10. PF encoder may be damaged. 11. MAIN board may be damaged. • Replace PF encoder . • Install PF encoder scale properly. • Adjust PF belt tension. • Replace PF motor . • Replace MAIN board

• Code: E066
• Display: E066 Err CR Motor
• Description: An anomaly is detected in CR motor (Y-axis) during printer operation
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E067
• Display: E 067 Err PF encoder
• Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test : Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 5. Check if DC42V is correctly supplied from Power board , using the tester. • Remove paper jam. Check the connection of the following connectors of MAIN board . • PF motor cable connector • PF_ENC connector: • Connector that is connecting PF motor and PF motor relay If Main power board is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate. 10. PF encoder may be damaged. 11. MAIN board may be damaged. • Replace PF encoder . • Install PF encoder scale properly. • Adjust PF belt tension. • Replace PF motor . • Replace MAIN board

• Code: E068
• Display: E068 Err CR Encoder
• Description: Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E069
• Display: E069 Err PF Timeout
• Description: An anomaly is detected in media feed amount (Xaxis) during printer operation. Displayed when Grid roller has not reached the designated position.
• Troubleshooting Guides: 1. Check the error record in “Test : Record” in the self-diagnosis function. 2. Set the endurance time to more than 50 times in “Life: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 3. Check “Encoder: PF” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 4. PF encoder may be damaged. 5. PF encoder may be damaged. 6. MAIN board may be damaged. Check the connection of the following connectors of MAIN board . • PF motor cable connector • PF_ENC connector: • Connector that is connecting PF motor and PF motor relay • Replace PF encoder . • If Main power board is damaged, replace it. • Replace PF motor . • Replace MAIN board

– Mutoh ValueJet 2638 Error codes and solution steps to fix:

• Code: E070
• Display: E070 Err CR Timeout
• Description: A timeout is detected in the Head shift amount (Yaxis) during printer operation. Displayed when Carriage has not reached the designated position.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E071
• Display: E071 Err PF Current
• Description: An overload condition is detected in PF motor (Xaxis) during printer operation.
• Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test : Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder may be damaged. 7. PF encoder may be damaged. 8. MAIN board may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board . • PF motor cable connector • PF_ENC connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder . • If Main power board is damaged, replace it. • Replace PF motor . • Replace MAIN board

• Code: E072
• Display: E072 Err CR Current
• Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E073
• Display: E073 Err PF2 Current
• Description: An overload condition is detected in PF motor (Xaxis) during printer operation.
• Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test : Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder may be damaged. 7. PF encoder may be damaged. 8. MAIN board may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board . • PF motor cable connector • PF_ENC connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder . • If Main power board is damaged, replace it. • Replace PF motor . • Replace MAIN board

• Code: E074
• Display: E074 Err CR2 Current
• Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E081
• Display: E081 Err CR Origin
• Description: CR_HP cannot be detected.
• Troubleshooting Guides: 1. Check CR origin sensor in “Sen.: CR Origin” in the self-diagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.) Check connection of CR origin sensor cable connector. 2. CR origin sensor may be damaged. Replace it. 3. MAIN board may be damaged. Replace it.

• Code: E092
• Display: E092 Err CR Overload
• Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board : • CR motor connector • CR_FFC connector CR board : • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor • CR board • MAIN board 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check: Test” – “Test: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board connector b) Replace the following parts. • CR encoder • T fence • CR motor : • CR_FFC • CR board 7. Check the connection of Cover sensor and Maintenance Cover Sensor. Make sure to connect it securely. When the cables are disconnecting, replace it. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. – 9. MAIN board may be damaged. Replace MAIN board

• Code: E097
• Display: E097 Err NVRAM.
• Description: An anomaly is detected in NVRAM.
• Troubleshooting Guides: Replace MAIN board

• Code: E118 … E121
• Display: E118 to E121 SubTank Lo (KCMY)
• Description: An anormaly is detected in Subtank sensor L.
• Troubleshooting Guides: Subtank LO sensor, Hi sensor, and/or JUNCTION board may be malfunctioning. Replace Subtank LO sensor. Replace Subtank. Replace JUNCTION board.

• Code: E134 … E139
• Display: E134 – E139 Err SubTank. One of the letters from KkC‚ƒMmYy is displayed in the parentheses.
• Description: Subtank status shows that H sensor is detected and Lo sensor is not detected.
• Troubleshooting Guides: Subtank LO sensor, Hi sensor, and/or JUNCTION board may be malfunctioning. Replace Subtank LO sensor. Replace Subtank. Replace JUNCTION board.

• Code: E156, AE157
• Display: E156AE157 Err SubTank() One of the letters from KkC c MmYy is displayed in the parentheses.
• Description: Subtank status shows that H sensor is detected and Lo sensor is not detected.
• Troubleshooting Guides: Subtank LO sensor, Hi sensor, and/or JUNCTION board may be malfunctioning. Replace Subtank LO sensor. Replace Subtank. Replace JUNCTION board.

• Code: E176 … E179
• Display: E176 – E179 Err Subtank Hi. One of the letters from KkC‚ƒMmYy is displayed in the parentheses.
• Description: An anomaly is detected in Subtank Hi Sensor.
• Troubleshooting Guides: 1. Subtank Hi sensor may be malfunction. 2. 2 way solenoid may be malfunction. 3. JUNCTION boar may be malfunction. 1. Replace Subtank Hi sensor. 2. Replace 2 way solenoid. 3. Replace JUNCTION boar

• Code: E186
• Display: E 186 Err Head Cable1
• Description: Head FFC or Head thermistor of Head 1 is malfunctioning.
• Troubleshooting Guides: 1. Check the connection of Head FFC on CR board and Print head. • Is Head FFC inserted obliquely? Insert Head FFC into Connector again.

• Code: E187
• Display: E 187 Err Head Cable2
• Description: Head FFC or Head thermistor of Head 2 is malfunctioning.
• Troubleshooting Guides: 2. Is Head FFC disconnected? Replace Head FFC. 3. Head thermistor may be malfunctioning. Replace Print head.

• Code: E188
• Display: E 188 Err Head Heat 1
• Description: This indicates that Head driver is malfunctioning
• Troubleshooting Guides: Print head, Head FFC, or CR_FFC may be malfunctioning. 1. Replace Head FFC. 2. Replace CR_FFC. 3. Replace Print head.

• Code: E189
• Display: E 189 Err Head Heat 2
• Description: This indicates that Head driver is malfunctioning
• Troubleshooting Guides: Print head, Head FFC, or CR_FFC may be malfunctioning. 1. Replace Head FFC. 2. Replace CR_FFC. 3. Replace Print head.

• Code: E190
• Display: E 190 Err H Trans Th.1
• Description: This indicates that Head transistor 1 is malfunctioning.
• Troubleshooting Guides: The temperature of Head transistor 1 of MAIN board may be abnormal, or the sensor of Thermistor 1 may be malfunctioning. 1. 1. Replace MAIN board. 2. 2. Check the connection of CR_FFC and Head FFC. 3. 3. Replace Print head.

• Code: E191
• Display: E 191 Err H Trans Th.2
• Description: This indicates that Head transistor 2 is malfunctioning.
• Troubleshooting Guides: The temperature of Head transistor 2 of MAIN board may be abnormal, or the sensor of Thermistor 2 may be malfunctioning. 1. 1. Replace MAIN board. 2. 2. Check the connection of CR_FFC and Head FFC. 3. 3. Replace Print head.

• Code: n01
• Display: Cover open
• Description: Front cover is open.
• Troubleshooting Guides: 1. Is Switch board pressing the sensor while Front cover is closed? Fix Switch board so that it presses the sensor. 2. Is Switch board installed facing down? Reinstall it correctly. 3. Is Cover sensor wobbly? Tighten the screw on Cover sensor 4. Are the cables of F cover R sensor and F cover L sensor securely connected? Securely connect the cable to connector. Check if the interlock cable is securely connected to MAIN board 5. Are F cover R sensor and F cover L sensor damaged? Replace F cover R sensor and F cover L sensor 6. Check the operation of Front cover sensor in “Sen : Cover” in the selfdiagnosis function. Replace Front cover sensor if it is not working properly. 7. MAIN board may be damaged. Replace MAIN board

• Code: n02
• Display: Mainte. Cover[*] Open Either L or R is indicated in [*].
• Description: Maintenance cover is open.
• Troubleshooting Guides: 1. Is Maintenance cover sensor wobbly? Tighten the screw on Maintenance cover sensor. 2. Check if the sensor is in the closed status when Maintenance cover is closed. Adjust the location of the sensor so that the sensor is in the closed status when Maintenance cover is closed. 3. Check if the mounting direction of the sensor is inverted. If the sensor’s open side is not facing the rear side of the printer, reinstall the sensor. 4. Is the cable of Maintenance cover sensor securely connected? Securely connect the cable. 5. Is Maintenance cover sensor damaged? Replace Maintenance cover sensor 6. Is Maintenance cover damaged? Replace Maintenance cover 7. MAIN board may be damaged. Replace MAIN board

• Code: n03
• Display: Set media
• Description: Media holding lever is raised.
• Troubleshooting Guides: 1. Does Pressurizing lever move smoothly? Lubricate pressure cam. 2. Is the sensor portion of Lever sensor dirty? Clean the sensor portion with a cotton swab, etc. 3. Is Lever sensor securely installed? Adjust the mounting position of Lever sensor. 4. Is the cable of Lever sensor securely connected? Securely connect Lever sensor cable. 5. Check the operation of Lever sensor in “Sen 7: Lever” in the self-diagnosis function. Replace Lever sensor if it is not working properly. 6. MAIN board may be damaged. Replace MAIN board

• Code: n04
• Display: End of Roll
• Description: Media has run out.
• Troubleshooting Guides: 1. Is the cable of Paper rear sensor placed under Paper guide R securely connected? Securely connect it. 2. Check if there is paper in “Sen : Rear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, check the item 5. 3. Paper rear sensor may need adjustment or it may be damaged. Adjust Paper rear sensor If the same error continues to be displayed, replace Paper rear sensor. 4. MAIN board may be damaged. Replace MAIN board

• Code: n05
• Display: No media
• Description: Media is not loaded
• Troubleshooting Guides: 1. Check if there is paper in “Sen. : Rear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, replace Paper rear sensor. 2. Does the media in use have low reflectance? Instruct the user that media with low reflectance cannot be used. – 3. Is the cable of Paper rear sensor placed under Paper guide R securely connected? Securely connect it. 4. Paper rear sensor may need adjustment or it may be damaged. Adjust P_REAR sensor. If the same error continues to be displayed, replace P_REAR sensor. 5. MAIN board may be damaged. Replace MAIN board

• Code: n06
• Display: Media detection error
• Description: Media detection has failed.
• Troubleshooting Guides: 1. Is the media loaded outside the printing range (not placed in the center or the width is smaller than the minimum width)? Instruct the user how to load media. 2. Is Paper edge sensor securely installed? Install Paper edge sensor correctly. 3. Is Platen non-reflective tape damaged? Replace Platen non-reflective tape. 4. Are there taint or any foreign substances on the surface of Platen and Paper edge sensor? Remove any taint or foreign substances. 5. Is Paper edge sensor damaged? Remove any taint or foreign substances. 6. Is the cable of Paper edge sensor placed on Head securely connected? Securely connect it to CR board connector 7. Is the cable of Paper rear sensor placed under Paper guide R securely connected? Securely connect it to MAIN board connector 8. Check the sensitivity of the sensor in “Sen : EdgeAD” in the self-diagnosis function. • Replace Paper edge sensor. 9. Does the media in use have low reflectance? • Instruct the user that media with low reflectance cannot be used. 10. Is CR_FFC obliquely inserted? • Correctly plug the CR_FFC again. 11. CR_FFC may be damaged. • Replace CR_FFC. 12. CR board may be damaged. Replace CR board. 13. MAIN board may be damaged. Replace MAIN board

• Code: n07
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Reload media and check whether the same error occurs. If the error is due to the way the user loads the media, instruct the user how to load media properly. 2. Does Suction FAN correctly operate in “Test6: Fan” – “Fan1: Vacuum Fan” in the self-diagnosis function? Check the connection of the connectors of the following MAIN board assemblies. Replace Suction FAN or the cable that is not working properly. 3. Is the pressure suitably adjusted for the media? Adjust the pressure so that there is no skew, horizontal banding, or mark left by pressurizing rollers.

• Code: n08
• Display: [*******] Ink End
• Description: Ink has run out. Printing operation stops immediately. *Up to seven colors are indicated simultaneously in [*] by K,C,M, and Y when no ink is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
• Troubleshooting Guides: 1. Check the ink in the ink cartridge. Replace the ink cartridge when there is no ink. If there is sufficient amount of ink, refer to the check item 2. – 2. Check the ink cartridge with no ink in “Sen. : Ink END KCMY” in the self-diagnosis function to see if the ink cartridge displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. If the same error continues to be displayed, refer to the check item 3. 3. Check the connection of the connectors of Sub tank control relay cable. *Check the connection of the connectors on the path. Correctly plug the following connectors again JUNCTION Board MAINBoard If the same error continues to be displayed even after inserting the above connectors again, Sub tank control relay cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Is there ink leakage or bleeding around the connection area of Ink tube? Check the connection of Ink tube. 5. Has the ink cartridge been left removed? Replace GB connector. 6. Check if Solenoid is functioning normally in “Ctrl : Test” – “Test: Sensor’ – ‘Sen.: TankValve’ in the self-diagnosis function. Two-way Solenoid may be damaged. If the same error continues to be displayed after replacing it, MAIN board may be damaged. Replace MAIN board. 7. HEATER JUNCTION board may be damaged. Two-way Solenoid may be damaged. If the same error continues to be displayed after replacing it, MAIN board may be damaged. Replace MAIN board . Replace HEATER JUNCTION board.

• Code: n09
• Display: [*******] No cartridge
• Description: Ink cartridge is not inserted. *Up to seven colors are indicated simultaneously in [*] by K,C,M and Y when no ink is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
• Troubleshooting Guides: 1. Are Ink cartridges used dedicated ink cartridges? Instruct the user to use the dedicated ink cartridges. – 2. Is the message displayed after turning off the printer and turning it back on? When the message is displayed: Refer to the check item 3 for action. 3. Check if there are ink cartridges in ”Sen.:Ink NOT ” in the self-diagnosis function to see if the ink cartridge displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. • If the same error continues to be displayed, adjust the mounting position of Ink bag control cable. • If the same error continues to be displayed after adjustment, check the connection. • If the same error continues to be displayed after checking the connection, Ink bag control cable may be damaged. Replace it. • If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Check the connection of the connector of Ink sensor cable. 5. JUNCTION board may be damaged. Correctly plug the following connectors again. JUNCTION Board MAIN Board If the same error continues to be displayed even after inserting the above connectors again, Ink sensor cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, MAIN board may be damaged. Replace it. Replace JUNCTION board

• Code: n10
• Display: S/C Color Err S/C Read Err S/C Ink Err S/CCode Err Broken Chip
• Description: A dedicated S/C card may be malfunction.
• Troubleshooting Guides: 1. Check if the message is displayed after turning off the printer and turning it back on. When the message is displayed: Refer to the check item 2. 2. Check if the dedicated Smart chip cards are used. 3. Check if the dedicated Smart chip cards are broken or the chip portion is damaged. 4. Check if ink ID is correctly recognized in the self-diagnosis function. Replace with the dedicated Smart chip cards.

• Code: n11
• Display: Full wasteInkTank
• Description: Waste fluid bottle is full.
• Troubleshooting Guides: 1. Check if Waste fluid bottle is full. Dispose of waste fluid. 2. Check the connection of the connector of Waste fluid level switch. Correctly insert the following connectors again. JUNCTION board , Connector on the Waste fluid bottle side. 3. Waste fluid level switch may be damaged. 4. Check JUNCTION board . Replace Waste fluid level switch. If the same error continues to be displayed after replacing Waste fluid level switch: JUNCTION board may be damaged. Replace it.

• Code: n12
• Display: Life Times [Head]
• Description: The operational life of Print head has almost expired.
• Troubleshooting Guides: Check the condition of Head. Replace Print Head as necessary. Clear the counter after replacing it.

• Code: n13
• Display: Life Times [Pump]
• Description: The operational life of Pump has almost expired.
• Troubleshooting Guides: Check the condition of Pump. Replace Pump as necessary. Clear the counter after replacing it.

• Code: n14
• Display: Life Times [CR Motor]
• Description: The operational life of CR motor has almost expired.
• Troubleshooting Guides: Check the condition of CR motor. Replace CR motor as necessary. Clear the counter after replacing it.

• Code: n15
• Display: Life Times [PF Motor]
• Description: The operational life of PF motor has almost expired.
• Troubleshooting Guides: Check the condition of PF motor. Replace PF motor as necessary. Clear the counter after replacing it.

• Code: n16
• Display: Media cut error
• Description: Even though cutting operation is performed, media is not cut off.
• Troubleshooting Guides: 1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. 2. Is cutter cap securely installed? Reinstall cutter cap securely. 3. Check cutter sliding up/down operation. 4. When setting cutter, lower cutter with finger and check that cutter rises to upper end only by spring force. • When it does not rise: Refer to action in check item No. 4. • When it rises: Refer to action in check item No. 5. 5. When setting cutter after removing cutter spring, does cutter lower to lower end by its own weight? • When it lowers: Cutter spring may be defective. Replace cutter spring referring to exploded views. • When it does not lower: Cutter may be defective. Replace cutter. 6. Check if solenoid goes up/down from ‘Life: Cutter’ of self-diagnosis function. a) Goes up/down: Check the position where cutter goes down to cutter groove. b) Does not go up/down: • OK: Cutter has reached the end of life or be damaged. Replace cutter with new one. • NG: Adjust cutter holder position. Connector may be poorly connected. Check the connection of following connectors. 7. CR_FFC may be broken, solenoid may be defective, or each board may be defective. a) Replace CR_FFC with new one. If solenoid goes up/down, replace CR_FFC. b) Replace solenoid with new one. (Check by connecting connectors directly) If solenoid goes up/down, replace solenoid. c) Replace CR board. After replacement, adjust sensor reflection amount from ‘Sen: Edge AD’ of ‘Test: Sensor’ of self-diagnosis function. d) Replace MAIN board . Before replacing MAIN board, back up parameters and recover to new MAIN board . Then start operation check.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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