Mutoh ValueJet 1624 Error Codes and Quick guides solved

Mutoh ValueJet 1624 Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1624
– Mutoh ValueJet 1624 Error Code List and description errors:

  • Code: E016-00
  • Display: E 016 error Interrupt [00]
  • Description: Interruption exception error: Abnormal condition in interruption process.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-01
  • Display: E 016 error TLB Modif [01]
  • Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-02
  • Display: E 016 error TLB-L/I [02]
  • Description: Data border exception/TLB exception
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-03
  • Display: E 016 error TLB-S [03]
  • Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-04
  • Display: E 016 error AddErr-L/I [04]
  • Description: Address exception error (load or command fetch): Address error in command load or fetch.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-05
  • Display: E 016 error AddErr-S [05]
  • Description: Address exception error (store): Address error in saving process.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-06
  • Display: E 016 error BusErr-I [06]
  • Description: Pass exception error (command fetch): Address error in command loading or storing
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-07
  • Display: E 016 error BusErr-L [07]
  • Description: Bus exception error (load or store): Bus error in command loading or storing
  • Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Contact your local MUTOH dealer • Replace MAIN board Assy.
  • Code: E016-08
  • Display: E 016 error SystemCall [08]
  • Description: System call exception error: Abnormal condition in system call
  • Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Contact your local MUTOH dealer • Replace MAIN board Assy.
  • Code: E016-09
  • Display: E 016 error BreakPoint [09]
  • Description: Break point exception error: Abnormal condition in break point
  • Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Contact your local MUTOH dealer • Replace MAIN board Assy.
  • Code: E016-10
  • Display: E 016 error Reserverd [10]
  • Description: Reserved command exception error: Abnormal condition in reserved command
  • Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Contact your local MUTOH dealer • Replace MAIN board Assy.
  • Code: E016-11
  • Display: E 016 error Copro [11]
  • Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
  • Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board Assy may be damaged. • Contact your local MUTOH dealer • Replace MAIN board Assy.

Mutoh ValueJet 1624 error code

  • Code: E016-12
  • Display: E 016 error Overflow [12]
  • Description: Arithmetic overflow exception error: Overflow occurs
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-13
  • Display: E 016 error Trap [13]
  • Description: Trap exception error: Trap occurs
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-15
  • Display: E 016 error Floating [15]
  • Description: Floating point exception error: Abnormal condition in floating point process
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-23
  • Display: E016 Error Watch [23]
  • Description: Watch exception error: An anomaly is detected in Watch.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-32
  • Display: E 016 error WatchDog [32]
  • Description: Watchdog time-out exception error: Time-out in watchdog
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-33
  • Display: E 016 error Abort Err [33]
  • Description: Abort error: Process aborted
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E016-35
  • Display: E016 Flash Rom[35]
  • Description: The content of flash ROM may be destroyed.
  • Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board Assy may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board Assy.
  • Code: E065
  • Display: E 065 Err PF motor
  • Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
  • Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 5. Check if DC42V is correctly supplied from Power board Assy, using the tester. • Remove paper jam. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector: • Connector that is connecting PF motor and PF motor relay If Main power board Assy is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate. 10. PF encoder Assy may be damaged. 11. MAIN board Assy may be damaged. • Replace PF encoder Assy. • Install PF encoder scale properly. • Adjust PF belt tension. • Replace PF motor Assy. • Replace MAIN board Assy.
  • Code: E066
  • Display: E066 Err CR Motor
  • Description: An anomaly is detected in CR motor (Y-axis) during printer operation
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E067
  • Display: E 067 Err PF encoder
  • Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
  • Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 5. Check if DC42V is correctly supplied from Power board Assy, using the tester. • Remove paper jam. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector: • Connector that is connecting PF motor and PF motor relay If Main power board Assy is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate. 10. PF encoder Assy may be damaged. 11. MAIN board Assy may be damaged. • Replace PF encoder Assy. • Install PF encoder scale properly. • Adjust PF belt tension. • Replace PF motor Assy. • Replace MAIN board Assy.
  • Code: E068
  • Display: E068 Err CR Encoder
  • Description: Displayed when there is a big difference between motor command value and feedback from encoder.
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E069
  • Display: E069 Err PF Timeout
  • Description: An anomaly is detected in media feed amount (Xaxis) during printer operation. Displayed when Grid roller has not reached the designated position.
  • Troubleshooting Guides: 1. Check the error record in “Test 7: Record” in the self-diagnosis function. 2. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 3. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 4. PF encoder Assy may be damaged. 5. PF encoder Assy may be damaged. 6. MAIN board Assy may be damaged. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector: • Connector that is connecting PF motor and PF motor relay • Replace PF encoder Assy. • If Main power board Assy is damaged, replace it. • Replace PF motor Assy. • Replace MAIN board Assy.

– Mutoh ValueJet 1624 Error codes and solution steps to fix:

  • Code: E070
  • Display: E070 Err CR Timeout
  • Description: A timeout is detected in the Head shift amount (Yaxis) during printer operation. Displayed when Carriage has not reached the designated position.
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E071
  • Display: E071 Err PF Current
  • Description: An overload condition is detected in PF motor (Xaxis) during printer operation.
  • Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder Assy may be damaged. 7. PF encoder Assy may be damaged. 8. MAIN board Assy may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder Assy. • If Main power board Assy is damaged, replace it. • Replace PF motor Assy. • Replace MAIN board Assy.
  • Code: E072
  • Display: E072 Err CR Current
  • Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E073
  • Display: E073 Err PF2 Current
  • Description: An overload condition is detected in PF motor (Xaxis) during printer operation.
  • Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder Assy may be damaged. 7. PF encoder Assy may be damaged. 8. MAIN board Assy may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board Assy. • PF motor cable Assy connector • PF_ENC Assy connector • Connector that is connecting PF motor and PF motor relay • Replace PF encoder Assy. • If Main power board Assy is damaged, replace it. • Replace PF motor Assy. • Replace MAIN board Assy.
  • Code: E074
  • Display: E074 Err CR2 Current
  • Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E075
  • Display: E075 Err Head Temp
  • Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
  • Troubleshooting Guides: 1. Check the connection of Head FFCs on the CR board Assy side and the head side. • Is Head FFC obliquely inserted? Correctly insert Head FFC to the connector again. 2. Is Head FFC disconnected? Replace Head FFC. 3. Head thermistor may be malfunctioning. Replace Print head.
  • Code: E076
  • Display: E076 Err Pre heat
  • Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
  • Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board. 3. Replace HEATER RELAY board Assy and HEATER CONT board Assy. 4. Replace Heater.
  • Code: E077
  • Display: E077 Err Platen heat
  • Description: An anomaly is detected in Platen heater system (Thermistor, Heater).
  • Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board. 3. Replace HEATER RELAY board Assy and HEATER CONT board Assy. 4. Replace Heater.
  • Code: E078
  • Display: E078 Err After Heat
  • Description: An anomaly is detected in After heater system (Thermistor, Heater).
  • Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board. 3. Replace HEATER RELAY board Assy and HEATER CONT board Assy. 4. Replace Heater.
  • Code: E079
  • Display: E079 Err Board Commu
  • Description: An anomaly is detected in the serial communication between MAIN Board Assy and HEATER CONTROL Board Assy during printer operation.
  • Troubleshooting Guides: • Communication cable may be malfunctioning.< • Firmware on HEATER CONTROL board Assy may be malfunctioning. • MAIN board Assy may be malfunctioning. • HEATER CONTROL board Assy may be malfunctioning. • HEATER JUNCTION board Assy may be malfunctioning. 1. Check the connection between MAIN board Assy and HEATER CONTROL board Assy. 2. Check the connection between HEATER JUNCTION board Assy and HEATER CONTROL board Assy. 3. Check the version of the firmware and install the latest firmware. 4. Replace HEATER CONTROL board Assy or MAIN board Assy. 5. Replace HEATER JUNCTION board Assy.
  • Code: E081
  • Display: E081 Err CR Origin
  • Description: CR_HP cannot be detected.
  • Troubleshooting Guides: 1. Check CR origin sensor in “Sen.1: CR Origin” in the self-diagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.) Check connection of CR origin sensor cable Assy connector. 2. CR origin sensor may be damaged. Replace it. 3. Check the connection of MAIN board Assy. 4. MAIN board Assy may be damaged. Replace it.
  • Code: E082
  • Display: E082 Err Wiper Sns.
  • Description: An anomaly is detected in Wiper sensor.
  • Troubleshooting Guides: Wiper sensor Assy and MAIN board Assy may be malfunctioning. 1. Replace Wiper unit Assy. 2. Replace MAIN board Assy.
  • Code: E085
  • Display: E085 Err Head Heat
  • Description: An anomaly is detected in Head driver.
  • Troubleshooting Guides: Head, Head FFC, or CR_FFC may be malfunctioning. 1. Replace Head FFC. 2. Replace CR_FFC. 3. Replace Print head.
  • Code: E087
  • Display: E087 Err H trans Th.
  • Description: An anomaly is detected in Head transistor.
  • Troubleshooting Guides: Head transistor on MAIN board Assy may have temperature anomaly or Thermistor sensor may be malfunctioning. 1. Replace MAIN board Assy. 2. Check the connections of CR_FFC and Head FFC. 3. Replace Print head.
  • Code: E090
  • Display: E090 Err Heater Volt
  • Description: Displayed when voltage exceeds the threshold level of 200V start up even though the printer was started with the voltage of 100V on HEATER CONTROL board Assy.
  • Troubleshooting Guides: Input voltage from AC inlet or HEATER CONTROL board Assy may be malfunctioning. 1. Check the input voltage from AC inlet. 2. Replace HEATER CONTROL board Assy.
  • Code: E092
  • Display: E092 Err CR Overload
  • Description: An overload condition is detected in CR motor (Yaxis) during printer operation.
  • Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board Assy: • CR motor Assy connector • CR_FFC connector CR board Assy: • CR_FFC connector • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor Assy • CR board Assy • MAIN board Assy 5. Check if T fence is dirty or twisted. • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board Assy connector b) Replace the following parts. • CR encoder • T fence • CR motor Assy: • CR_FFC • CR board Assy 7. Check the connection of Cover sensor and Maintenance Cover Sensor. 8. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the selfdiagnosis function.) Make sure to connect it securely. When the cables are disconnecting, replace it. When Carriage lock solenoid is malfunctioning, replace it. 9. Check the connection of HEATER RELAY board. 10. HEATER RELAY board Assy may be damaged. Replace HEATER RELAY board Assy. 11. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: E093
  • Display: E093 Err Control Ver
  • Description: An anormaly is detected in H_Cont F/W.
  • Troubleshooting Guides: the version of H_CONT F/W might not be the latest. 1. Check the F/W version, and install the latest version.
  • Code: E097
  • Display: E097 Err NVRAM.
  • Description: An anomaly is detected in NVRAM.
  • Troubleshooting Guides: Replace MAIN board Assy.
  • Code: E118 … E121
  • Display: E118 to E121 SubTank Lo (KCMY)
  • Description: An anormaly is detected in Subtank sensor L.
  • Troubleshooting Guides: Subtank LO sensor, Hi sensor, and/or JUNCTION board may be malfunctioning. Replace Subtank LO sensor. Replace Subtank. Replace JUNCTION board.
  • Code: E134 … E137
  • Display: E134 – E137 Err SubTank
  • Description: Subtank status shows that H sensor is detected and Lo sensor is not detected.
  • Troubleshooting Guides: Subtank LO sensor, Hi sensor, and/or JUNCTION board may be malfunctioning. Replace Subtank LO sensor. Replace Subtank. Replace JUNCTION board.
  • Code: E140
  • Display: E140 Err Pre heat Th.
  • Description: An anomaly is detected in Pre Thermistor.
  • Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning. 1. Make sure to connect thermistor connector securely. 2. Replace Thermistor. 3. Replace HEATER CONT board Assy.
  • Code: E141
  • Display: E141Err Platen heat Th.
  • Description: An anomaly is detected in Platen Thermistor.
  • Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning. 1. Make sure to connect thermistor connector securely. 2. Replace Thermistor. 3. Replace HEATER CONT board Assy.
  • Code: E142
  • Display: E142 Err After heat Th.
  • Description: An anomaly is detected in After Thermistor.
  • Troubleshooting Guides: 1. Thermistor connector may be malfunctioning. 2. Thermistor may be disconnecting. 3. HEATER CONT board Assy may be malfunctioning. 1. Make sure to connect thermistor connector securely. 2. Replace Thermistor. 3. Replace HEATER CONT board Assy.
  • Code: E144
  • Display: E144 Err Serial WR
  • Description: Failure is detected during serial communication writing between MAIN board Assy and CR board Assy.
  • Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
    1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy. 5. Replace MAIN board Assy.
  • Code: E145
  • Display: E145 Err Serial RD
  • Description: Failure is detected during serial communication reading between MAIN board Assy and CR board Assy.
  • Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
    1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy. 5. Replace MAIN board Assy.
  • Code: E146
  • Display: E146 Err Serial AD Cable1
  • Description: An anomaly is detected in Serial communication between MAIN board Assy and CR board Assy.
  • Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
    1. Restart the printer to see if the same error still occurs.< 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy. 5. Replace MAIN board Assy.
  • Code: E147
  • Display: E147 Err Serial AD Cable2
  • Description: An anomaly is detected in Serial communication between MAIN board Assy and CR board Assy.
  • Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
    1. Restart the printer to see if the same error still occurs.< 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy. 5. Replace MAIN board Assy.
  • Code: E148
  • Display: E148 Err Serial Comp
  • Description: A data read in by serial communication between MAIN board Assy and CR board Assy is different from the required one.
  • Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board Assy may be malfunctioning. 3. MAIN board Assy may be malfunctioning.
    1. Restart the printer to see if the same error still occurs 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board Assy. 5. Replace MAIN board Assy.
  • Code: E152
  • Display: E152 Err CR Base Fuse
  • Description: The power-supply from the printer to Colorimeter may be disconnected.
  • Troubleshooting Guides: 1. The fuse of CR board Assy may be blown.
    1. Replace CR board Assy.
  • Code: E176 … E179
  • Display: E176 – E179 Err Subtank Hi
  • Description: An anomaly is detected in Subtank Hi Sensor.
  • Troubleshooting Guides: 1. Subtank Hi sensor may be malfunction. 2. 2 way solenoid may be malfunction. 3. JUNCTION boar Assy may be malfunction.
    1. Replace Subtank Hi sensor. 2. Replace 2 way solenoid. 3. Replace JUNCTION boar Assy.
  • Code: n01
  • Display: Cover open
  • Description: Front cover is open.
  • Troubleshooting Guides: 1. Is Switch board pressing the sensor while Front cover is closed? Fix Switch board so that it presses the sensor. 2. Is Switch board installed facing down? Reinstall it correctly. 3. Is Cover sensor Assy wobbly? Tighten the screw on Cover sensor Assy. 4. Are the cables of F cover R sensor Assy and F cover L sensor Assy securely connected? Securely connect the cable of F cover R sensor Assy to MAIN board Assy connector and the cable of F cover L sensor Assy to HEATER RELAY board Assy connector. Check if the interlock cable is securely connected to MAIN board Assy 5. Are F cover R sensor Assy and F cover L sensor Assy damaged? Replace F cover R sensor Assy and F cover L sensor Assy. 6. Check the operation of Front cover sensor Assy in “Sen 4: Cover” in the self-diagnosis function. Replace Front cover sensor Assy if it is not working properly. 7. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: n02
  • Display: Mainte. Cover[*] Open Either L or R is indicated in [*].
  • Description: Maintenance cover is open.
  • Troubleshooting Guides: 1. Is Maintenance cover sensor wobbly? Tighten the screw on Maintenance cover sensor Assy. 2. Check if the sensor is in the closed status when Maintenance cover is closed. Adjust the location of the sensor so that the sensor is in the closed status when Maintenance cover is closed. 3. Check if the mounting direction of the sensor is inverted. If the sensor’s open side is not facing the rear side of the printer, reinstall the sensor. 4. Is the cable of Maintenance cover sensor securely connected? Securely connect the cable of Maintenance cover R sensor and the cable of Maintenance cover L 5. Is Maintenance cover sensor damaged? Replace Maintenance cover sensor Assy. 6. Is Maintenance cover damaged? Replace Maintenance cover. – 7. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: n03
  • Display: Set media
  • Description: Media holding lever is raised.
  • Troubleshooting Guides: 1. Does Pressurizing lever move smoothly? Lubricate pressure cam. 2. Is the sensor portion of Lever sensor Assy dirty? Clean the sensor portion with a cotton swab, etc. 3. Is Lever sensor Assy securely installed? Adjust the mounting position of Lever sensor Assy. 4. Is the cable of Lever sensor Assy securely connected? Securely connect Lever sensor cable Assy to MAIN board Assy connector J30. 5. Check the operation of Lever sensor in “Sen 7: Lever” in the self-diagnosis function. Replace Lever sensor Assy if it is not working properly. 6. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: n04
  • Display: End of Roll
  • Description: Media has run out.
  • Troubleshooting Guides: 1. Is the cable of Paper rear sensor Assy placed under Paper guide R securely connected? Securely connect it. 2. Check if there is paper in “Sen 9: PaperRear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, check the item 5. 3. Paper rear sensor Assy may need adjustment or it may be damaged. Adjust Paper rear sensor Assy. If the same error continues to be displayed, replace Paper rear sensor Assy. 4. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: n05
  • Display: No media
  • Description: Media is not loaded.
  • Troubleshooting Guides: 1. Check if there is paper in “Sen. 9 : PaperRear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, replace Paper rear sensor Assy. 2. Does the media in use have low reflectance? Instruct the user that media with low reflectance cannot be used. – 3. Is the cable of Paper rear sensor Assy placed under Paper guide R securely connected? Securely connect it. 4. Paper rear sensor Assy may need adjustment or it may be damaged. Adjust P_REAR sensor. If the same error continues to be displayed, replace P_REAR sensor. 5. MAIN board Assy may be damaged. Replace MAIN board Assy.
  • Code: n06
  • Display: Media detection error
  • Description: Media detection has failed.
  • Troubleshooting Guides: 1. Is the media loaded outside the printing range (not placed in the center or the width is smaller than the minimum width)? Instruct the user how to load media. 2. Is Paper edge sensor Assy securely installed? Install Paper edge sensor correctly. 3. Is Platen non-reflective tape damaged? Replace Platen non-reflective tape. 4. Are there taint or any foreign substances on the surface of Platen and Paper edge sensor? Remove any taint or foreign substances. 5. Is Paper edge sensor Assy damaged? Remove any taint or foreign substances. 6. Is the cable of Paper edge sensor Assy placed on Head securely connected? Securely connect it to CR board Assy connector 7. Is the cable of Paper rear sensor placed under Paper guide R securely connected? Securely connect it to MAIN board Assy connector 8. Check the sensitivity of the sensor in “Sen 8: EdgeAD” in the self-diagnosis function. • Replace Paper edge sensor Assy. 9. Does the media in use have low reflectance? • Instruct the user that media with low reflectance cannot be used. 10. Is CR_FFC obliquely inserted? • Correctly plug the CR_FFC again. 11. CR_FFC may be damaged. • Replace CR_FFC. 12. CR board Assy may be damaged. Replace CR board Assy. 13. MAIN board Assy may be damaged. 1 Replace MAIN board Assy.
  • Code: n07
  • Display: Media skew error
  • Description: Media is running obliquely.
  • Troubleshooting Guides: 1. Reload media and check whether the same error occurs. If the error is due to the way the user loads the media, instruct the user how to load media properly. – 2. Does Suction FAN correctly operate in “Test6: Fan” – “Fan1: Vacuum Fan” in the self-diagnosis function? Check the connection of the connectors of the following MAIN board assemblies. Replace Suction FAN or the cable that is not working properly. 3. Is the pressure suitably adjusted for the media? Adjust the pressure so that there is no skew, horizontal banding, or mark left by pressurizing rollers
  • Code: n08
  • Display: [*******] Ink End
  • Description: Ink has run out. Printing operation stops immediately. *Up to seven colors are indicated simultaneously in [*] by K,C,M, and Y when no ink is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
  • Troubleshooting Guides: 1. Check the ink in the ink cartridge. Replace the ink cartridge when there is no ink. If there is sufficient amount of ink, refer to the check item 2. – 2. Check the ink cartridge with no ink in “15: Ink END KCMY” in the self-diagnosis function to see if the ink cartridge displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. If the same error continues to be displayed, refer to the check item 3. 3. Check the connection of the connectors of Sub tank control relay cable. *Check the connection of the connectors on the path. Correctly plug the following connectors again JUNCTION Board Assy MAINBoardAssy If the same error continues to be displayed even after inserting the above connectors again, Sub tank control relay cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Is there ink leakage or bleeding around the connection area of Ink tube? Check the connection of Ink tube. 5. Has the ink cartridge been left removed? Replace GB connector. 6. Check if Solenoid valve is functioning normally in “Ctrl2 : Test” – “Test2: Sensor’ – ‘Sen.19: TankValve’ in the self-diagnosis function. Two-way valve may be damaged. If the same error continues to be displayed after replacing it, MAIN board Assy may be damaged. Replace MAIN board Assy. 7. HEATER JUNCTION board may be damaged. Replace HEATER JUNCTION board.
  • Code: n09
  • Display: [*******] No cartridge
  • Description: Ink cartridge is not inserted. *Up to seven colors are indicated simultaneously in [*] by K,C,M and Y when no ink is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
  • Troubleshooting Guides: 1. Are Ink cartridges used dedicated ink cartridges? Instruct the user to use the dedicated ink cartridges. – 2. Is the message displayed after turning off the printer and turning it back on? When the message is displayed: Refer to the check item 3 for action. – 3. Check if there are ink cartridges in ”13:Ink NOT ” in the self-diagnosis function to see if the ink cartridge displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. • If the same error continues to be displayed, adjust the mounting position of Ink bag control cable. • If the same error continues to be displayed after adjustment, check the connection. • If the same error continues to be displayed after checking the connection, Ink bag control cable may be damaged. Replace it. • If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Check the connection of the connector of Ink sensor cable. 5. JUNCTION board Assy may be damaged. Correctly plug the following connectors again. JUNCTION Board Assy MAIN Board Assy If the same error continues to be displayed even after inserting the above connectors again, Ink sensor cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, MAIN board Assy may be damaged. Replace it. Replace JUNCTION board Assy.
  • Code: n10
  • Display: S/C Read Err S/C Ink Err S/CCode Err S/C Col. Err Broken Chip
  • Description: A dedicated S/C card may be malfunction.
  • Troubleshooting Guides: 1. Check if the message is displayed after turning off the printer and turning it back on. When the message is displayed: Refer to the check item 2. 2. Check if the dedicated Smart chip cards are used. 3. Check if the dedicated Smart chip cards are broken or the chip portion is damaged. Replace with the dedicated Smart chip cards. 4. Check if ink ID is correctly recognized in the self-diagnosis function.
  • Code: n11
  • Display: Full wasteInkTank
  • Description: Waste fluid bottle is full.
  • Troubleshooting Guides: 1. Check if Waste fluid bottle is full. Dispose of waste fluid. – 2. Check the connection of the connector of Waste fluid level switch. Correctly insert the following connectors again. JUNCTION boardAssy F J12 Connector on the Waste fluid bottle side. 3. Waste fluid level switch may be damaged. 4. Check JUNCTION board Assy. Replace Waste fluid level switch. If the same error continues to be displayed after replacing Waste fluid level switch: JUNCTION board Assy may be damaged. Replace it.
  • Code: n12
  • Display: Life Times [Head]
  • Description: The operational life of Print head has almost expired.
  • Troubleshooting Guides: Check the condition of Head. Replace Head as necessary. Clear the counter after replacing it.
  • Code: n13
  • Display: Life Times [Pump]
  • Description: The operational life of Pump has almost expired.
  • Troubleshooting Guides: Check the condition of Pump. Replace Pump as necessary. Clear the counter after replacing it.
  • Code: n14
  • Display: Life Times [CR Motor]
  • Description: The operational life of CR motor has almost expired.
  • Troubleshooting Guides: Check the condition of CR motor. Replace CR motor as necessary. Clear the counter after replacing it.
  • Code: n15
  • Display: Life Times [PF Motor]
  • Description: The operational life of PF motor has almost expired.
  • Troubleshooting Guides: Check the condition of PF motor. Replace PF motor as necessary. Clear the counter after replacing it.
  • Code: n16
  • Display: Media cut error
  • Description: Even though cutting operation is performed, media is not cut off.
  • Troubleshooting Guides: 1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. 2. Is cutter cap securely installed? Reinstall cutter cap securely. 3. Check cutter sliding up/down operation. 4. When setting cutter, lower cutter with finger and check that cutter rises to upper end only by spring force. • When it does not rise: Refer to action in check item No. 4. • When it rises: Refer to action in check item No. 5. 5. When setting cutter after removing cutter spring, does cutter lower to lower end by its own weight? • When it lowers: Cutter spring may be defective. Replace cutter spring referring to exploded views. • When it does not lower: Cutter may be defective. Replace cutter. 6. Check if solenoid goes up/down from ‘Life: Cutter’ of self-diagnosis function. a) Goes up/down: Check the position where cutter goes down to cutter groove. b) Does not go up/down: -• OK: Cutter has reached the end of life or be damaged. Replace cutter with new one. • NG: Adjust cutter holder position. Connector may be poorly connected. Check the connection of following connectors. 7. CR_FFC may be broken, solenoid Assy may be defective, or each board Assy may be defective. If solenoid goes up/down, replace CR_FFC. a) Replace CR_FFC with new one. b) Replace solenoid Assy with new one. (Check by connecting connectors directly) If solenoid goes up/down, replace solenoid Assy. c) Replace CR board Assy . After replacement, adjust sensor reflection amount from ‘Sen: Edge AD’ of ‘Test: Sensor’ of selfdiagnosis function. d) Replace MAIN board Assy . Before replacing MAIN board, back up parameters and recover to new MAIN board Assy . Then start operation check.




About Canon Servie Tool V5610

Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

Canon Service Tool V5610

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

Fix 7 times/ 8 times red light blinking

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701
Fix error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer


1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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