Mutoh ValueJet 1618 Error Codes and Quick guides solved

Mutoh ValueJet 1618 Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1618
– Mutoh ValueJet 1618 Error Code List and description errors:

• Code: E016-00
• Display: E 016 error Interrupt [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E016-01
• Display: E 016 error TLB Modif [01]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E016-02
• Display: E 016 error TLB-L/I [02]
• Description: Data border exception/TLB exception
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E016-03
• Display: E 016 error TLB-S [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E016-04
• Display: E 016 error AddErr-L/I [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E016-05
• Display: E 016 error AddErr-S [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the product number of the printer. 4. MAIN board assembly may be damaged. • Contact our customer support center. • Replace MAIN board assembly.

• Code: E016-06
• Display: E 016 error BusErr-I [06]
• Description: Pass exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check the product number of the printer. 2. MAIN board assembly may be damaged. • Contact our customer support center • Replace MAIN board assembly.

• Code: E016-07
• Display: E 016 error BusErr-L [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check the product number of the printer. 2. MAIN board assembly may be damaged. • Contact our customer support center • Replace MAIN board assembly.

• Code: E016-08
• Display: E 016 error SystemCall [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check the product number of the printer. 2. MAIN board assembly may be damaged. • Contact our customer support center • Replace MAIN board assembly.

• Code: E016-09
• Display: E 016 error BreakPoint [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-10
• Display: E 016 error Reserverd [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-11
• Display: E 016 error Copro [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-12
• Display: E 016 error Overflow [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-13
• Display: E 016 error Trap [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-15
• Display: E 016 error Floating [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-32
• Display: E 016 error WatchDog [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E016-33
• Display: E 016 error Abort Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check the serial number of the printer. 4. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E065
• Display: E 065 error PF motor
• Description: Abnormal condition in PF motor (X-axis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2: PF Motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board assembly connectors: • PF motor relay assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Is the area around PF encoder contaminated? Clean the area around PF encoder. If PF encoder is damaged, replace it. 5. Check if Main Power Board properly supplies DC24V. If the power board assembly is damaged, replace it. 6. PF motor assembly may be defective. Replace PF motor. 7. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E066
• Display: E 066 error CR motor
• Description: Abnormal condition in CR motor (Yaxis) during printer operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned OFF, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if ‘CR motor error’ occurs. Check the connection of the following connectors. MAIN board: • CR motor assembly connector: J20 • CR_FFC connector: J14, J16, J50, J52, J54 CR board: • CR_FFC connector: J1, J3, J5, J7, J9 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG: a) Check the following cable connection. • CR board assembly connector J20 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR_FFC 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E067
• Display: E 067 error PF encoder
• Description: Abnormal condition in media feed amount (X-axis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2:PF Motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Is the area around PF encoder contaminated? Clean the area around PF encoder. If PF encoder is damaged, replace it. 5. Check if power board assembly properly supplies DC24V. Power board assembly may be damaged. Replace it. 6. PF motor assembly may be defective. Replace PF motor assembly. 7. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E068
• Display: E 068 error CR encoder
• Description: Abnormal condition in head travel distance (Yaxis) during printer operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check the error history from ‘Test 7: History’ of selfdiagnosis function. 2. Move carriage in both directions while the printer is turned OFF, and check if there is any position where carriage does not move smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if a ‘CR encoder error’ occurs. • Check the connection of the following connectors. MAIN board: • CR motor assembly connector: J20 • CR_FFC connector: J14, J16, J50, J52, J54 CR board: • CR_FFC connector: J1, J3, J5, J7, J9 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check “Encoder: CR” from “Check 2: Test” – “Test 5: Encoder” of selfdiagnosis function. If NG: a) Check the following cable connection. • CR board assembly connector J20 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR_FFC 6. MAIN board assembly may be damaged Replace MAIN board assembly.

• Code: E069
• Display: E069 error PF time-out
• Description: Time-out condition in media feed amount (X-axis) during printer operation. Displayed if pressure roller does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2:PF Motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. Check the connection of the following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 Power board assembly may be damaged. Replace it. 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Check if pwer board assembly properly supplies DC24V. Power board assembly may be damaged. Replace it. 5. PF motor assembly may be defective. Replace PF motor assembly. 6. MAIN board assembly may be defective. Replace MAIN board assembly.

• Code: E070
• Display: E 070 error CR time-out
• Description: Time-out condition in head travel distance (Yaxis) during printer operation. Displayed if carriage does not reach the defined position.
• Troubleshooting Guides: 1. Check the error history from ‘Test 7: History’ of selfdiagnosis function. 2. Turn the machine OFF and move the carriage from side to side. Check if the carriage moves smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if a ‘CR encoder error’ occurs. • Check the connection of the following connectors. MAIN board: • CR motor assembly connector: J20 • CR_FFC connector: J14, J16, J50, J52, J54 CR board: • CR_FFC connector: J1, J3, J5, J7, J9

• Code: E071
• Display: E071 error PF residual electrical charge
• Description: Overload condition in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2: PF Motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Check if power board assembly properly supplies DC24V. Power board assembly may be damaged. Replace it. 5. PF motor assembly may be defective. MAIN board assembly may be defective. Replace PF motor assembly. 6. MAIN board assembly may be damaged. Replace MAIN board assembly. 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check the following cable connection. • CR board assembly connector J207 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR FFC 6. MAIN board assembly may be damaged. • Replace MAIN board assembly.

– Mutoh ValueJet 1618 Error codes and solution steps to fix:

• Code: E072
• Display: E 072 error CR residual electrical charge
• Description: Overload condition in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check the error history from ‘Test 7: History’ of selfdiagnosis function. 2. Turn the machine OFF and move the carriage from side to side. Check if the carriage moves smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if a ‘CR encoder error’ occurs. • Check the connection of the following connectors. MAIN board: • CR motor assembly connector: J20 • CR_FFC connector: J14, J16, J50, J52, J54 CR board: • CR_FFC connector: J1, J3, J5, J7, J9 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check the following cable connection. • CR board assembly connector J20 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR FFC 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E073
• Display: E073 Error PF2 residual electrical charge
• Description: Overload condition in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Check error history from ‘Test 7: Record’ of selfdiagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life 2: PF Motor’ of selfdiagnosis function, and check if ‘PF motor error’ occurs. Check the connection of the following MAIN board assembly connectors. • PF motor cable assembly connector: J20 • PF encoder assembly connector: J12 3. Check ‘Encoder: PF’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. If NG, check the connection of MAIN board assembly connector: J12. 4. Check if power board assembly properly supplies DC24V. Power board assembly may be damaged. Replace it. 5. PF motor assembly may be defective. MAIN board assembly may be defective. Replace PF motor assembly. 6. MAIN board assembly may be damaged. Replace MAIN board assembly. 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check the following cable connection. • CR board assembly connector J207 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR FFC 6. MAIN board assembly may be damaged. • Replace MAIN board assembly.

• Code: E074
• Display: E 074 error CR2 residual electrical charge
• Description: Overload condition in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check the error history from ‘Test 7: History’ of selfdiagnosis function. 2. Turn the machine OFF and move the carriage from side to side. Check if the carriage moves smoothly. Clean and lubricate CR rail roller guide. 3. Set the number of endurance running cycles to 50 or more from ‘Life 1: CR Motor’ of selfdiagnosis function, and check if a ‘CR encoder error’ occurs. • Check the connection of the following connectors. MAIN board: • CR motor assembly connector: J20 • CR_FFC connector: J14, J16, J50, J52, J54 CR board: • CR_FFC connector: J1, J3, J5, J7, J9 4. Check if T fence is contaminated or worn out. • If grease or dust is adhered: Wipe fence with a dry cloth. • If ink is adhered: Wipe it off lightly with a cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Encoder: CR’ from ‘Check 2: Test’ – ‘Test 5: Encoder’ of selfdiagnosis function. a) If NG: Check the following cable connection. • CR board assembly connector J20 b) Replace the following parts. • T fence • CR motor assembly • CR board assembly • CR FFC 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E075
• Display: E 075 error head cable
• Description: Abnormal condition in head FFC or head thermistor.
• Troubleshooting Guides: 1. Check the connection of head FFC connectors on CR board assembly side and head side. • Is head FFC inserted obliquely? • Is it locked securely? Reconnect head FFC. 2. Is head FFC broken? Replace head FFC. 3. Head thermistor may be faulty. Replace print head assembly.

• Code: E076
• Display: E 076 error pre-heater system
• Description: Abnormal condition in pre-heater system (thermistor, heater).
• Troubleshooting Guides: • The connectors of thermistor or heather may be disconnected, wrongly wired, or the heater may be faulty. • HEATER CONTROL board may be faulty. • MAIN board assembly may be faulty. • Reconnect the thermistor and heater. • Check the connection on the board. • Replace heater. • Replace HEATER CONTROL board. • Replace MAIN board assembly.

• Code: E077
• Display: E 077 error platen heater system
• Description: Abnormal condition in platen heater system (thermistor, heater).
• Troubleshooting Guides: • The connectors of thermistor or heather may be disconnected, wrongly wired, or the heater may be faulty. • HEATER CONTROL board may be faulty. • MAIN board assembly may be faulty. • Reconnect the thermistor and heater. • Check the connection on the board. • Replace heater. • Replace HEATER CONTROL board. • Replace MAIN board assembly.

• Code: E078
• Display: E 078 error after-heater system
• Description: Abnormal condition in after-heater system (thermistor, heater).
• Troubleshooting Guides: • The connectors of thermistor or heather may be disconnected, wrongly wired, or the heater may be faulty. • HEATER CONTROL board may be faulty. • MAIN board assembly may be faulty. • Reconnect the thermistor and heater. • Check the connection on the board. • Replace heater. • Replace HEATER CONTROL board. • Replace MAIN board assembly.

• Code: E079
• Display: E 079 error communication error
• Description: Abnormal condition in serial communication between MAIN board to HEATER CONTROL board during printing operation.
• Troubleshooting Guides: 1. Communication cable may be faulty. 2. F/W on HEATER CONTROL board may be faulty. 3. MAIN board assembly may be faulty. 4. HEATER CONTROL board assembly may be faulty.
  1. Check the connection between MAIN board and HEATER CONTROL board. 2. Check the connection between junction board and HEATER CONTROL board. 3. Check the firmware version and install the latest version. 4. Replace HEATER CONTROL board or MAIN board.

• Code: E080
• Display: E 080 error junction error
• Description: Abnormal condition in serial communication between junction board to HEATER CONTROL board during printing operation.
• Troubleshooting Guides: 1. Communication cable may be faulty. 2. F/W on HEATER JUNCTION board may be faulty. 3. MAIN board assembly may be faulty. 4. HEATER JUNCTION board assembly may be faulty.
  1. Check the connection between MAIN board and HEATER CONTROL board. 2. Check the connection between HEATER JUNCTION board and HEATER CONTROL board. 3. Replace either HEATER JUNCTION board or HEATER CONTROL board. 4. Check the firmware version and install the latest version.

• Code: E081
• Display: E 081 error CR origin
• Description: CR origin detection is not possible.
• Troubleshooting Guides: 1. Check CR origin sensor from ‘Sen 1: CR Origin’ of selfdiagnosis function. Check the connection of CR origin sensor cable assembly connector. 2. CR origin sensor may be damaged. Replace CR origin sensor. 3. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E085
• Display: E 085 error head overheat
• Description: Abnormal condition in head driver.
• Troubleshooting Guides: MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E086
• Display: E 086 error head OVP
• Description: Abnormal condition in head
• Troubleshooting Guides: Head or head FFC may be faulty. 1. Check the connection of head FFC. 2. Replace head FFC. 3. Replace the print head.

• Code: E087
• Display: E 087 error head transistor thermistor
• Description: Abnormal condition in head transistor
• Troubleshooting Guides: Temperature abnormality of head transistor on MAIN board or sensor abnormality of thermistor may be occurred.
  1. Replace thermistor. 2. Replace MAIN board.

• Code: E097
• Display: E 097 error NVRAM
• Description: Abnormal condition in NVRAM
• Troubleshooting Guides: MAIN board assembly may be faulty. Replace MAIN board assembly.

• Code: n01
• Display: Cover open
• Description: Front cover is open.
• Troubleshooting Guides: 1. Is the front cover open? Close the front cover. 2. Is the cover sensor assembly loose? Tighten cover sensor assembly screws. 3. Is the cable between the F cover R sensor assembly and F cover L sensor assembly connected securely? Make sure to connect the cable of F cover R sensor to MAIN board assembly connector J46, and the cable of F cover L sensor assembly to MAIN board assembly connector J49. 4. Are the F cover R sensor assembly and F cover L sensor assembly damaged? Replace the F cover R sensor assembly and F cover L sensor assembly.

• Code: n02
• Display: Maintenance cover[*] open Either L or R is specified in [*]
• Description: Maintenance cover is open.
• Troubleshooting Guides: 1. Is the maintenance cover open? Close the front cover. 2. Is the maintenance cover sensor assembly loose? Tighten the maintenance cover sensor assembly screws. 3. Is the cable of the maintenance cover sensor assembly connected securely? Make sure to connect the cable of maintenance cover R sensor assembly to MAIN board assembly J47, and the cable of the maintenance cover L sensor assembly to MAIN board assembly connector J48. 4. Is the maintenance cover sensor assembly damaged? Replace the maintenance cover sensor assembly.

• Code: n03
• Display: Set media
• Description: Media holding lever is lifted.
• Troubleshooting Guides: 1. Is media set? Set media. 2. Does the media set lever move smoothly? Lubricate the pressure cam. 3. Is the lever sensor assembly fitted correctly? Adjust lever sensor assembly position. 4. Is the sensor of lever sensor assembly contaminated? Clean the sensor face using a swab, etc. 5. Is the lever sensor cable connected securely? Correctly connect lever sensor assembly cable to MAIN board assembly connector J30. 6. Check lever sensor relay assembly operation from “Sen 7:Lever” of selfdiagnosis function. Replace lever sensor relay assembly. 7. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n04
• Display: Roll media end
• Description: Roll media is not set.
• Troubleshooting Guides: 1. Is roll media set? Set roll media. 2. Is the cable of the media rear sensor assembly located below the media guide R connected securely? Make sure to connect to MAIN board assembly J42. 3. CR board assembly may be damaged. Replace CR board assembly. 4. Check whether there is media or not from ‘Sen 9: Rear’ of self-diagnosis function. If you have set media but the printer still displays “No media,” replace media rear sensor assembly. 5. CR_FFC may be damaged. Replace CR_FFC. 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n05
• Display: Media detection error
• Description: Media detection failed.
• Troubleshooting Guides: 1. Is media set? Set media. 2. Is media edge sensor assembly cable at head connected securely? Securely connect it to CR board assembly connector J208. 3. Is media rear sensor under media guide R connected securely? Securely connect it to MAIN board assembly connector J42. 4. Check sensor sensitivity from ‘Sen 8:EdgeAD’ of self-diagnosis function. • Adjust with MAIN board assembly volume (R361, R365). • Replace media edge sensor assembly. 5. Is CR_FFC inserted obliquely? Reconnect the following connectors. • MAIN board assembly: J14, J16, J50, J52, J54 • CR board: J1, J3, J5, J7, J8 6. CR_FFC assembly may be damaged. Replace CR_FFC assembly. 7. CR board assembly may be damaged. Replace CR board assembly. 8. Check whether there is media or not from ‘Sen 9:Rear’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace media rear sensor. 9. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n06
• Display: Media skew error
• Description: Media is inserted obliquely.
• Troubleshooting Guides: 1. Set media again and check whether the same error occurs. If this error is caused by user’s inappropriate media setting, instruct correct media setting procedure. 2. Is suction fan working properly when checked through ‘Test 6: Fan’ – ‘Fan 1: Suction fan’ of selfdiagnosis function? • Check the connection of the following MAIN board assembly connectors. • Suction fan relay 1 assembly: J25 • Suction fan relay 2 assembly: J26 • Suction fan relay 3 assembly: J28 • Suction fan relay 4 assembly: J29 • Replace the cable of suction fan that does not operate properly. 3. Check pressure lever operation. Apply grease (G501) to pressure cam and make an adjustment.

• Code: n07
• Display: 1. [*] Ink short 2. [*] Ink END
• Description: 1. Ink is running short. 2. Ink has run out. The printing operation in process stops immediately. * The ink cartridge(s) that is detected to have no (little) ink in the sub tank is displayed in [*], with K, k, C, c, M, m, Y, y. Up to 7 colors can be displayed at the same time. When there is no ink left in all cartridges, the printer displays [ALL].
• Troubleshooting Guides: 1. Check the ink in the ink pack(s). When there is no (little) ink left, replace the ink pack. When there is enough ink left, refer to the check item No. 2. 2. Determine the cartridge(s) with no ink left from “Controller 2: sensor” – “Sen 3: etc.” – “16: Ink END KkCcMmYy” of self-diagnosis function. Remove and reinstall the cartridge(s). Wait for at least 3 minutes to see if a similar error is displayed. If a similar error is displayed, refer to the check item No.3. 3. Check the connection of the sub tank control relay cable. *Check also the connection of the connector on the path. Reconnect the following connectors: HEATER JUNCTION board assembly (R side): • Connector J11(K) • Connector J12(k) • Connector J13(C) • Connector J14(c) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J11(Y) • Connector J12(y) • Connector J13(M) • Connector J14(m) • Connector J3 MAIN board assembly: J43 HEATER CONTROL board assembly: J9, J10 If an error occurs after reconnecting the connectors above, the sub tank control relay cable or cable on the path may be damaged Replace them. If an error occurs even after replacing them, refer to the check item No. 4. 4. Check the solenoid valve operation from “Test 12: Controller” – “Ctrl 2: Sensor” – “Sensor 2: Solenoid valve check” of selfdiagnosis function. The sub tank assembly may be damaged. Replace it. If an error occurs after replacing the sub tank, MAIN board assembly may be damaged. Replace it.

• Code: n08
• Display: [*]No Cartridge
• Description: Cartridge is not installed. * The ink cartridge(s) that is not installed is displayed in [*], with K, k, C, c, M, m, Y, y. Up to 7 colors can be displayed at the same time. When there is no ink cartridges, the printer displays [ALL].
• Troubleshooting Guides: 1. Is the cartridge(s) installed? Install the cartridge(s). 2. Turn the machine OFF. Turn it ON again and check if the same message is displayed. If the same message is displayed: Refer to the check item No. 3. 3. Check whether there is an ink cartridge or not from ‘Ctrl 2:Sensor’ – ‘Sen.3: etc’ – ’11:Ink NOT KkCcMmYy’ of self-diagnosis function. Remove and reinstall the cartridge(s). Wait for at least 3 minutes to see if a similar error is displayed. If a similar error is still displayed, the ink cartridge control cable may be damaged. Replace it. If a similar error is still displayed after replacing it, refer to the check item No. 4. 4. Check the connection of the ink sensor cable connector. Reconnect the following connectors: HEATER JUNCTION board assembly (R side): • Connector J5(K) • Connector J6(k) • Connector J7(C) • Connector J8(c) • Connector J4 • Connector J3 MAIN board assembly: J43 HEATER JUNCTION board assembly: J9, J10 If an error occurs after reconnecting the connectors above, the ink sensor cable or cable on the path may be damaged. Replace them. If an error occurs even after replacing them, MAIN board assembly may be damaged. Replace it.

• Code: n09
• Display: [*]No S/C card
• Description: Smart chip is not inserted. * The ink cartridge(s) that does not have a smart chip is displayed in [*], with K, k, C, c, M, m, Y, y. Up to 7 colors can be displayed at the same time. When there is no smart chips in all ink cartridges, the printer displays [ALL].
• Troubleshooting Guides: 1. Is the smart chip inserted? Insert the smart chip. 2. Turn the machine OFF. Turn it ON again and check if the same message is displayed. If message appears: Refer to action in check item No. 3. 3. Check if there is a smart chip or not from ‘Ctrl 2: Sensor’ – ‘Sen.3:etc’ – ’17:S/C NOT’ of self-diagnosis function. Remove and reinsert the smart chip(s), and check if the “S/C NOT [KkCcMmYy] display changes. If the display has a problem, refer to the check item No. 4. 4. Check the connection of the ink sensor cable. *Check also the connection of the connector on the path. Reconnect the following connectors: MAIN board assembly: J43 HEATER CONTROL board assembly: J9, J10 HEATER JUNCTION board assembly (R side): • Connector J5(K) • Connector J6(k) • Connector J7(C) • Connector J8(c) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J5(Y) • Connector J6(y) • Connector J7(M) • Connector J8(m) • Connector J3 If an error still occurs after reconnecting the connectors above, the ink sensor cable or cable on the path may be damaged. Replace them. 5. Check the ink ID board assembly from ‘Test 12: Controller’ – ‘Ctrl 2: Sensor’ – ‘Sensor 3:etc.” – “7-14: * Ink ID’ (* indicates the ink color) of self-diagnosis function. If the display has a problem, the ink ID board assembly may be damaged. Replace it. If a similar error still occurs after replacing it, MAIN board assembly may be damaged. Replace it.

• Code: n10
• Display: [*]No S/C card
• Description: The remaining ink on the smart chip indicates 0. * The ink cartridge(s) that does not have a smart chip is displayed in [*], with K, k, C, c, M, m, Y, y. Up to 7 colors can be displayed at the same time. When there is no smart chips in all ink cartridges, the printer displays [ALL].
• Troubleshooting Guides: 1. Check the smart chip with no ink left from ‘Ctrl 2: Sensor’ – ‘Sensor 4:etc.” – “18: S/C END [KkCcMcYy]’ of self-diagnosis function. Insert the smart chip card with remaining ink and check the display on “18: S/C END [KkCcMcYy]’ changes. If no change occurs, refer to the check item No. 2. 2. Check the connection of the ink sensor cable. *Check also the connection of the connector on the path. Reconnect the following connectors: HEATER JUNCTION board assembly (R side): • Connector J5(K) • Connector J6(k) • Connector J7(C) • Connector J8(c) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J5(Y) • Connector J6(y) • Connector J7(M) • Connector J8(m) • Connector J3 MAIN board assembly: J43 HEATER CONTROL board assembly: J9, J10 If an error still occurs after reconnecting the connectors above, the ink sensor cable or cable on the path may be damaged. Replace them. 3. Check the ink ID board assembly from ‘Test 12: Controller’ – ‘Ctrl 2: Sensor’ – ‘Sensor 3:etc.” – “7-14: * Ink ID’ (* indicates the ink color) of self-diagnosis function. If the display has a problem, the ink ID board assembly may be damaged. Replace it. If a similar error still occurs after replacing it, MAIN board assembly may be damaged. Replace it.

• Code: n11
• Display: [*]Not Original
• Description: Dedicated smart chip is not installed. * The ink cartridge(s) that is not genuine is displayed in [*], with K, k, C, c, M, m, Y, y. Up to 7 colors can be displayed at the same time. When all ink cartridges are not genuine, the printer displays [ALL].
• Troubleshooting Guides: 1. Turn the machine OFF. Turn it ON again and check if the same message is displayed. If the message appears: Refer to the check item No. 2. 2. Check if you are using dedicated ink cartridge(s). Replace with the dedicated ink cartridge(s). 3. Check if the dedicated smart chip card is damaged. Replace with the dedicated ink cartridge(s). 4. Check the ink ID board assembly from ‘Test 12: Controller’ – ‘Ctrl 2: Sensor’ – ‘Sensor 3:etc.” – “7-14: * Ink ID (* indicates the ink color)’ of self-diagnosis function. If the display has a problem, refer to the check item No. 5. 5. Check the connection of the ink sensor cable. *Check also the connector on the path. Reconnect the following connectors: HEATER JUNCTION board assembly (R side): • Connector J5(K) • Connector J6(k) • Connector J7(C) • Connector J8(c) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J5(Y) • Connector J6(y) • Connector J7(M) • Connector J8(m) • Connector J3 MAIN board assembly: J43 HEATER CONTROL board assembly: J9, J10 If an error still occurs after reconnecting the connectors above, the ink sensor cable or cable on the path may be damaged. Replace them. If a similar error still occurs even after replacing them, ink ID board assembly may be damaged. Replace it. MAIN board assembly may be damaged. Replace it.

• Code: n12
• Display: Waste fluid tank full
• Description: The waste fluid bottle is full.
• Troubleshooting Guides: 1. Check if the waste fluid bottle is full. Replace the waste fluid bottle. 2. Check the connection of the waste lever switch. Reconnect the following connector securely. MAIN board assembly: J33 3. Check the ink ID board assembly 4. Check MAIN board. The waste fluid level switch may be damaged. Replace it. If the error still occurs even after replacing the waste level switch, MAIN board assembly may be damaged. Replace it.

• Code: n13
• Display: Check Life [Head]
• Description: The part life of the head is almost expended.
• Troubleshooting Guides: Check the condition of the head. Replace the head as necessary. Clear the counter after replacement

• Code: n14
• Display: Check Life [Pump]
• Description: The part life of the pump is almost expended.
• Troubleshooting Guides: Check the condition of the pump. Replace the pump as necessary. Clear the counter after replacement.

• Code: n15
• Display: Check Life [CR Motor]
• Description: The part life of the CR motor is almost expended.
• Troubleshooting Guides: Check the condition of the CR motor. Replace the CR motor as necessary. Clear the counter after replacement.

• Code: n16
• Display: Check Life [PF Motor]
• Description: The part life of the PF motor is almost expended.
• Troubleshooting Guides: Check the condition of the PF motor. Replace the PF motor as necessary. Clear the counter after replacement.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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