Mutoh DraftStation Pro 42 Error Codes and Quick guides solved

Mutoh DraftStation Pro 42 Error Codes and Quick guides solved

– Printer model: Mutoh DraftStation Pro 42
– Mutoh DraftStation Pro 42 Error Code List and description errors:

• Code:
• Display: Cover open
• Description: Front cover is open.
• Troubleshooting Guides: 1. Is cover sensor assembly loose? Tighten cover sensor assembly screws.

• Code: E001
• Display: E001 error DRAM
• Description: Standard DRAM error: Abnormal condition in standard memory mounted on main board assembly
• Troubleshooting Guides: Main board assembly may be defective. Replace main board assembly.

• Code: E016-00
• Display: E016 error CPU Err [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-02
• Display: E016 error CPU Err [02]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-03
• Display: E 016 error CPU Err [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-04
• Display: E 016 error CPU Err [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-05
• Display: E 016 error CPU Err [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-06
• Display: E 016 error CPU Err [06]
• Description: Address exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) Contact our customer support center. 3. Check serial number of the plotter. 4. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-07
• Display: E 016 error CPU Err [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check serial number of the plotter. 2. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-08
• Display: E 016 error CPU Err [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check serial number of the plotter. 2. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-09
• Display: E 016 error CPU Err [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check serial number of the plotter. 2. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-10
• Display: E 016 error CPU Err [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check serial number of the plotter. 2. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-11
• Display: E 016 error CPU Err [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check serial number of the plotter. 2. Main board assembly may be defective. • Contact our customer support center. • Replace main board assembly.

• Code: E016-12
• Display: E 016 error CPU Err [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the plotter. • Contact our customer support center. 4. Main board assembly may be defective. • Replace main board assembly.

• Code: E016-32
• Display: E 016 error CPU Err [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the plotter. • Contact our customer support center. 4. Main board assembly may be defective. • Replace main board assembly.

• Code: E016-33
• Display: E 016 error CPU Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the plotter. • Contact our customer support center. 4. Main board assembly may be defective. • Replace main board assembly.

• Code: E065
• Display: E065 error X motor
• Description: Abnormal condition in PF motor (X-axis) during plotter operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following main board assembly connectors. • PF motor cable assembly connector: J107 • PF_ENC assembly connector: J129 • If NG, check connection of main board assembly connector: J129. • Replace PF motor assembly. • Replace main board assembly.

• Code: E066
• Display: E066 error Y motor
• Description: Abnormal condition in CR motor (Yaxis) during plotter operation. Displayed if the difference between motor command value and feedback from encoder is large.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Move carriage in both directions while the plotter is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. – • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J106 • CR cable connector: J110 – J114 CR board: • CR cable connector: J201 – J205 • TF_ENC assembly connector: J210 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Y Encoder’ from ‘Test: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J210 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable • Replace main board assembly. 6. Main board assembly may be damaged.

• Code: E067
• Display: E067 error X encoder
• Description: Abnormal condition in media feed amount (Xaxis) during plotter operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following main board assembly connectors. • PF motor cable assembly connector: J107 • PF_ENC assembly connector: J129 • If NG, check connection of main board assembly connector: J129. • Replace PF motor assembly. • Replace main board assembly.

• Code: E068
• Display: E068 error Y encoder
• Description: Abnormal condition in head travel distance (Yaxis) during plotter operation. Displayed if there is no feedback from encoder.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Move carriage in both directions while the plotter is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. – • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J106 • CR cable connector: J110 – J114 CR board: • CR cable connector: J201 – J205 • TF_ENC assembly connector: J210 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Y Encoder’ from ‘Test: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J210 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable • Replace main board assembly. 6. Main board assembly may be damaged.

• Code: E069
• Display: E069 error X time-out
• Description: Time-out condition in media feed amount (Xaxis) during plotter operation. Displayed if pressure roller does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following main board assembly connectors. • PF motor cable assembly connector: J107 • PF_ENC assembly connector: J129 • If NG, check connection of main board assembly connector: J129. • Replace PF motor assembly. • Replace main board assembly.

• Code: E070
• Display: E070 error Y time-out
• Description: Time-out condition in head travel distance (Yaxis) during plotter operation. Displayed if carriage does not reach the defined position.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Move carriage in both directions while the plotter is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. – • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J106 • CR cable connector: J110 – J114 CR board: • CR cable connector: J201 – J205 • TF_ENC assembly connector: J210 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Y Encoder’ from ‘Test: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J210 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable • Replace main board assembly. 6. Main board assembly may be damaged.

• Code: E071
• Display: E071 error X overcurrent
• Description: Overload condition in PF motor (X-axis) during plotter operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following main board assembly connectors. • PF motor cable assembly connector: J107 • PF_ENC assembly connector: J129 • If NG, check connection of main board assembly connector: J129. • Replace PF motor assembly. • Replace main board assembly.

• Code: E072
• Display: E072 error Y overcurrent
• Description: Overload condition in CR motor (Yaxis) during plotter operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Move carriage in both directions while the plotter is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. – • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J106 • CR cable connector: J110 – J114 CR board: • CR cable connector: J201 – J205 • TF_ENC assembly connector: J210 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Y Encoder’ from ‘Test: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J210 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable • Replace main board assembly. 6. Main board assembly may be damaged.

– Mutoh DraftStation Pro 42 Error codes and solution steps to fix:

• Code: E073
• Display: E073 error Y origin
• Description: CR_HP detection is not possible.
• Troubleshooting Guides: 1. Check CR_HP sensor from ‘Sen: CR Origin’ of selfdiagnosis function. • Check connection of CR_HP sensor cable assembly connector. 2. CR_HP sensor may be damaged. • Replace CR_HP sensor. 3. Main board assembly may be damaged. • Replace main board assembly

• Code: E074
• Display: E074 error cover
• Description: Abnormal condition in cover sensor.
• Troubleshooting Guides: 1. Check cover sensor from ‘Sen: Cover’ of self-diagnosis function. • Check connection of cover sensor assembly connector. 2. Cover sensor assembly may be damaged. • Replace cover sensor assembly. 3. Main board assembly may be damaged. • Replace main board assembly.

• Code: E075
• Display: E075 error H overcurrent
• Description: Abnormal condition in print head during plotter operation due to overload.
• Troubleshooting Guides: 1. Check connection of head cable connectors on CR board assembly side and head side. • Is head cable inserted obliquely? • Is it locked securely? Reconnect head cable. 2. CR board assembly may be damaged. • Replace CR board assembly. • Cancel head error. 3. Main board assembly may be damaged. • Replace main board assembly. Cancel head error. 4. Print head assembly may be damaged. • Replace Print head assembly. • Cancel head error.

• Code: E077
• Display: E077 error H overheat
• Description: Abnormal condition in head driver.
• Troubleshooting Guides: 1. Main board assembly may be damaged. Replace main board assembly.

• Code: E078
• Display: E078 error H cable
• Description: Abnormal condition in head cable or head thermistor.
• Troubleshooting Guides: 1. Check connection of head cable connectors on CR board assembly side and head side. • Is head cable inserted obliquely? • Is it locked securely? Reconnect head cable. 2. Is head cable broken? Replace head cable. 3. Head thermistor may be faulty. Replace Print head assembly.

• Code: E079
• Display: E079 error X2 overcurrent
• Description: Overload condition in PF motor (X-axis) during plotter operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Set the number of endurance running cycles to 50 or more from ‘Life: PF motor’ of selfdiagnosis function, and check if ‘X motor error’ occurs. 3. Check ‘Encoder: PF’ from ‘Test: Encoder’ of selfdiagnosis function. 4. Check if Main Power Board normally supplies DC24V. 5. PF motor assembly may be defective. 6. Main board assembly may be defective. – Check connection of following main board assembly connectors. • PF motor cable assembly connector: J107 • PF_ENC assembly connector: J129 • If NG, check connection of main board assembly connector: J129. • Replace PF motor assembly. • Replace main board assembly.

• Code: E080
• Display: E080 error Y2 overcurrent
• Description: Overload condition in CR motor (Yaxis) during plotter operation.
• Troubleshooting Guides: 1. Check error history from ‘Test: Elec.’ of self-diagnosis function. 2. Move carriage in both directions while the plotter is turned off, and check if there is any position where carriage does not move smoothly. 3. Set the number of endurance running cycles to 50 or more from ‘Life: CR motor’ of selfdiagnosis function, and check if ‘Y motor error’ occurs. – • Clean and lubricate CR rail roller guide. • Check connection of following connectors. Main board: • CR motor assembly connector: J106 • CR cable connector: J110 – J114 CR board: • CR cable connector: J201 – J205 • TF_ENC assembly connector: J210 4. Check if T fence is contaminated or worn out. • If grease or dust collect: Wipe fence with a dry cloth. • If ink deposit presents: Wipe it off with cloth dampened with neutral detergent. • If contamination or deposit is too heavy: Replace T fence. 5. Check ‘Y Encoder’ from ‘Test: Encoder’ of selfdiagnosis function. a) If NG: Check following cable connection. • CR board assembly connector J210 b) Replace following parts. • T fence • CR motor assembly • CR board assembly • CR cable • Replace main board assembly. 6. Main board assembly may be damaged.

• Code: E097
• Display: E097 error NVRAM
• Description: Abnormal condition in NVRAM.
• Troubleshooting Guides: Replace main board assembly.

• Code: E129
• Display: E129 error NVRAM
• Description: Abnormal condition in NVRAM in main board assembly that memorizes product settings.
• Troubleshooting Guides: Main board assembly may be defective. Replace main board assembly.

• Code: E161
• Display: E161 error Y life
• Description: Carriage motor has reached the end of life.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If message appears: Refer to action in check item No. 2. 2. The number of endurance running cycles of carriage motor has reached the specified value. Replace Carriage motor 3. Main board assembly may be damaged. Replace main board assembly.

• Code: E237
• Display: E237 error Transfer memory
• Description: Transfer memory error: Abnormal condition in transfer of analyzed plotter data.
• Troubleshooting Guides: 1. Check AC power supply and plotter surrounding equipment. 2. Check reappearance by turning ON/OFF the machine power several times. Make sure to perform this check repeatedly even if no problems seem to be present. (Make the same condition as user’s.) 3. Check serial number of the plotter. • Contact our customer support center. 4. Main board assembly may be defective. • Replace main board assembly.

• Code: I05
• Display: I 05 error command [ ]
• Description: Sum check error
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I07
• Display: I 07 error command [ ]
• Description: ECS parameter
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I11
• Display: I 11 error command [ ]
• Description: Undefined ESC
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I12
• Display: I 12 error command [ ]
• Description: Unauthorized character ESC
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I13
• Display: I 13 error command [ ]
• Description: Numeral character ESC
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I14
• Display: I 14 error command [ ]
• Description: Parameter error ESC
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I15-1
• Display: I 15-1 error command [ ]
• Description: Online frame error
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I15-2
• Display: I 15-2 error command [ ]
• Description: Overrun error
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I15-3
• Display: I 15-3 error command [ ]
• Description: Online parity error
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: I16
• Display: I 16 error command [ ]
• Description: Buffer overflow
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver. • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: MH01
• Display: MH 01 Error Command [ ]
• Description: Undefined command: Command being analyzed is not defined in applicable command mode.
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: MH02
• Display: MH 02 Error Command [ ]
• Description: Parameter error: Number of parameters following command is inappropriate.
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: MH03
• Display: MH 03 Error Command [ ]
• Description: Numeral value error: Number of parameters following command is inappropriate.
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: MH04
• Display: MH 04 Error Command [ ]
• Description: Undefined character set: Unknown character set is present.
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: MH07
• Display: MH 07 Error Command [ ]
• Description: Buffer overflow: Polygon buffer or downloadable character buffer overflows.
• Troubleshooting Guides: 1. Attempt communication using PC and cable on hand. 2. Is there any error statement in printing data? 3. Does the symptom remain the same even if application driver is replaced? 4. Main board assembly may be defective. • Contact our customer support center. • Replace application driver • Obtain printing data. • Contact our customer support center. • Replace main board assembly.

• Code: n01
• Display: Set media
• Description: Media holding lever is turned backward.
• Troubleshooting Guides: 1. Does cover sensor assembly turns ON/ OFF correctly as front cover opens and closes? Adjust cover sensor assembly height. 2. Is cover sensor assembly cable connected securely? Correctly connect cover sensor assembly cables to main board assembly connector J117. 3. Does pressure lever move smoothly? Lubricate pressure cam. 4. Is lever sensor assembly fitted correctly? Adjust lever sensor assembly position. 5. Is sensor of lever sensor assembly contaminated? Clean sensor face using a swab. 6. Is lever sensor cable connected securely? Correctly connect lever sensor assembly cables to main board assembly connector J132. 7. Panel unit assembly may be damaged. Replace panel unit assembly. 8. Panel cable may be damaged. Replace panel cable. 9. Check cover sensor assembly operation from ‘Sen: Cover’ of self-diagnosis function. Replace cover sensor assembly. 10. Check lever sensor operation from ‘Sen: Lever’ of selfdiagnosis function. Replace lever sensor assembly. 11. Main board assembly may be damaged. Replace main board assembly.

• Code: n02
• Display: No media
• Description: Displayed in the following cases: • When media is not set • When printing finishes in cut media mode
• Troubleshooting Guides: 1. Is P_EDGE sensor assembly cable at the head section connected correctly? Securely connect it to CR board assembly connector J211. 2. Is P_REAR sensor assembly under media guide R connected correctly? Securely connect it to main board assembly connector J114. 3. Check sensor sensitivity from ‘Sen: PaperEdge AD’ of selfdiagnosis function. Adjust with main board assembly volume (R117, R119). Replace P_EDGE sensor assembly. 4. CR board assembly may be damaged. Replace CR board assembly. 5. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace P_REAR sensor assembly. 6. CR cable may be broken. Replace CR cable. 7. Main board assembly may be damaged. Replace main board assembly.

• Code: n03
• Display: Media detection error
• Description: Media detection failed
• Troubleshooting Guides: 1. Is P_EDGE sensor assembly cable at head connected correctly? Securely connect it to CR board assembly connector J211. 2. Is P_REAR sensor under media guide R connected correctly? Securely connect it to main board assembly connector J130, J131. 3. Check sensor sensitivity from ‘Sen: PaperEdge AD’ of selfdiagnosis function. • Adjust with main board assembly volume (R117, R119). • Replace P_EDGE sensor assembly. 4. Is CR cable inserted obliquely? Reconnect following connectors. • Main board assembly: J110 – J114 • CR board: J201 – J205 5. CR cable may be broken. Replace CR cable. 6. CR board assembly may be damaged. Replace CR board assembly. 7. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace P_REAR sensor. 8. Main board assembly may be damaged. Replace main board assembly.

• Code: n04
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Set media again and check reappearance. If this error is caused by user’s inappropriate media setting, instruct correct media setting procedure. 2. Is suction fan judged as normal when checked through ‘Test: Fan’ of self-diagnosis function? – Check connection of following main board assembly connectors. • Suction fan 1 cable: J128 • Suction fan 2 cable: J127 • Suction fan L cable: J126 • Replace suction fan assembly. • Replace cable of suction fan that does not operate normally. 3. Is shielding material secured at specified position? Remount it at specified position. 4. Check pressure lever operation. Apply grease (G501) to pressure cam and make adjustment.

• Code: n05
• Display: Remove media
• Description: Displayed if lever is raised during printing or cutting media and then lowered without removing media.
• Troubleshooting Guides: 1. Does the same message appear if turning machine OFF and turn it ON again? If the message appears, refer to the action in check item No. 2. 2. Is pressure lever detected as normal when checked through ‘Sen: Lever’ of selfdiagnosis function? Check that LCD monitor does not display up/down as chattering when slowly raising/lowering pressure lever. 3. Check contact of lever sensor assembly. • Reconnect main board assembly connector J132. • If LCD displays as chattering, sensor may be damaged. Replace lever sensor assembly. 4. Is P_REAR sensor assembly under media guide R connected correctly? Securely connect it to main board assembly connector J130, J131. 5. Check presence of media from ‘Sen: PaperRear AD’ of self-diagnosis function. When ‘No media’ is displayed even if media is set, replace P_REAR sensor assembly. 6. Main board assembly may be damaged. Replace main board assembly.

• Code: n06
• Display: Media cut error
• Description: Even though cutting operation is performed, media is not cut off.
• Troubleshooting Guides: 1. Does media dust accumulate in cutter groove? Remove accumulated media dust along groove. 2. Is cutter cap securely installed? Reinstall cutter cap securely. 3. Check cutter sliding up/down operation. When setting cutter, lower cutter with finger and check that cutter rises to upper end only by spring force. • When it does not rise: Refer to action in check item No. 4. • When it rises: Refer to action in check item No. 5. 4. When setting cutter after removing cutter spring, does cutter lower to lower end by its own weight? • When it lowers: Cutter spring may be defective. Replace cutter spring referring to exploded views. • When it does not lower: Cutter may be defective. Replace cutter. 5. Check if solenoid goes up/down from ‘Life: Cutter’ of self-diagnosis function. a) Goes up/down: Check the position where cutter goes down to cutter groove. • OK: Cutter has reached the end of life or be damaged. Replace cutter with new one. • NG: Adjust cutter holder position. b) Does not go up/ down: Connector may be poorly connected. Check connection of following connectors. • CR board assembly: J212 • CR board assembly: J201 – J205 • Main board assembly: J110 – J114 6. CR cable may be broken, solenoid assembly may be defective, or each board assembly may be defective. a) Replace CR cable with new one. If solenoid goes up/ down, replace CR cable. b) Replace solenoid assembly with new one. (Check by connecting connectors directly) If solenoid goes up/ down, replace solenoid assembly. c) Replace CR board assembly. After replacement, adjust sensor reflection amount from ‘Sen: PaperEdge AD’ of ‘Test: Sensor’ of selfdiagnosis function. d) Replace main board assembly. Before replacing main board, back up parameters and recover to new main board assembly. Then start operation check.

• Code: n07
• Display: [KCMY] Ink Near End [KCMY] Ink End
• Description: Ink is running short. Printing is possible. Ink has run out. Any printing operation stops immediately.
• Troubleshooting Guides: 1. Check which cartridge has no ink from ‘Sen: Ink NOT’ of selfdiagnosis function. Remove all cartridges and lightly push the black resin lever of ink sensor assembly (K1, K2, C, M, Y) to check that the display of ‘Sen: Ink NOT’ changes. 2. Check contact of the ink sensor assembly. Reconnect following connectors. • Connector J115(K1) • Connector J116(K2) • Connector J120(C) • Connector J121(M) • Connector J122(Y) 3. For the ink color that is displayed as ‘Ink Near End’ or ‘Ink End’, switch ink sensor assembly connector with that of normally displayed ink color. • If ink color display changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. • If ink color display does not change after replacing connector: Main board assembly may be damaged.Replace main board assembly.

• Code: n08
• Display: [KCMY] No Cartridge
• Description: Cartridge is not installed.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If message appears: Refer to action in check item No. 2. 2. Check presence of ink cartridge from ‘Sen: Ink NOT’ of self-diagnosis function. Remove all cartridges and lightly push the switch of ink NOT sensor assembly (K1, K2, C, M, Y) with something with a flat tip such as ballpoint pen to check that the display of ‘Sen: Ink NOT’ changes. 3. Check contact of ink NOT sensor assembly connector. Reconnect following connectors. • Connector J115(K1) • Connector J116(K2) • Connector J120(C) • Connector J121(M) • Connector J122(Y) 4. For the ink color that is displayed as ‘Little ink’ or ‘No ink’, switch ink NOT sensor assembly connector with that of normally displayed ink color. If ink color displayed as ‘No ink’ changes after replacing connector: Ink sensor assembly is damaged. Replace ink sensor assembly. If ink color displayed as ‘No ink’ does not change after replacing connector: Main board assembly may be damaged. Replace main board assembly.

• Code: n09
• Display: Insert specified cartridge
• Description: Specified ink cartridge is not installed.
• Troubleshooting Guides: 1. Check if the same message appear if turning machine OFF and turn it ON again. If the message appears: Refer to the action in check item No. 2. 2. Check if specified ink cartridge is used. Replace ink cartridge with specified one. 3. Check if ink cartridge status detection operates normally from ‘Ink Not’ of selfdiagnosis function. If detection does not operate normally, replace following parts. • Ink sensor assembly • Main board assembly • Ink ID sensor assembly 4. Check contact of ink ID sensor assembly connector. – Reconnect following main board assembly connectors. • J117(K1) • J118(K2) • J119(C) • J123(M) • J124(Y) If no change occurs, proceed to step (5). 5. For cartridge that is displayed as NG in ‘Sen: Ink NOT’ of self-diagnosis function, switch ink ID sensor assembly connector with that of normally displayed cartridge. • If cartridge displayed as NG changes: Ink ID sensor assembly displayed as NG is damaged. Replace defective ink ID sensor assembly. • If cartridge displayed as NG does not change, or all units are displayed as NG: Main board assembly may be damaged. Replace main board assembly.

• Code: n10
• Display: Warning: Waste fluid box full
• Description: Waste fluid box is almost full.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If the message appears: Refer to the action in check item No. 2. 2. Waste ink in waste fluid box reaches full level. Replace waste fluid box. 3. Main board assembly may be damaged. Replace main board assembly.

• Code: n11
• Display: Warning: Ink tube life
• Description: Ink tube life has almost expired.
• Troubleshooting Guides: 1. Turn machine OFF. Turn it ON again and check if the same message appears. If the message appears: Refer to the action in check item No. 2. 2. Use of ink tube has exceeded specified level. Replace ink tube. 3. Main board assembly may be damaged. Replace main board assembly.

• Code: n12
• Display: Out of memory DIMM 64MB
• Description: Memory is insufficient for data analysis/ printing. Required memory size is displayed.
• Troubleshooting Guides: 1. Check RAM size from ‘Test: Ram Capacity’ of selfdiagnosis function. Memory size is as follows. 901C: 128MB 900C: 256MB If the displayed value is less than the memory size of the model, the SODIMM may be damaged. Replace the SODIMM. 2. Main board assembly may be damaged. Replace main board assembly.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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