Xerox WorkCentre 5024 error and solving error codes

Xerox WorkCentre 5024 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 5024
– Xerox WorkCentre 5024 Error Codes with quick guides:

• Code: 003-500
• Description: N-Up NG Out Of Range During 2-Up or 4-Up, the reduce/enlarge ration was not within the range of 25 to 400%.
• Troubleshooting Guides: Press [Stop] on the UI Panel and change the settings.

• Code: 003-754
• Description: IPS Overrun The IPS processing has overtook the Scan processing.
• Troubleshooting Guides: This might be avoided by setting the R/E ratio to 99% or 101%. If this occurs frequently, obtain the document from the User and contact the Support Department for assistance.

• Code: 003-795
• Description: AMS NG Out Of Range When [Reduce/Enlarge] is set to [Auto], the reduce/enlarge ratio was not within the range of 50 to 200%.
• Troubleshooting Guides: Press [Stop] on the UI Panel and change the settings. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings.

• Code: 003-942
• Description: Not-Supported Doc Size During DADF Scan of a Copy, Scan and Fax sending Job, an unsupported document size was detected.
• Troubleshooting Guides: 1. Press [Stop] on the UI Panel. 2. Check the setting of the document size group. 3. Check whether the document size is a supported size. 4. If the document size is a supported size, the DADF might have malfunctioned. Refer to following FIP to check the DADF. • 005-196 (Size Mismatch Jam on No Mix-size) • 005-948 (SS-Size Mismatch Jam on No Mix-size)

• Code: 003-956
• Description: Not-Supported Doc Size During Platen Scan, an unsupported document size was detected.
• Troubleshooting Guides: Press [Stop] on the UI Panel and change the document. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the document.

• Code: 003-963
• Description: APS NG Out Of Range During Copy Job, when APS is selected, the image size obtained from document size x reduce/enlarge ratio was detected to be larger than the largest Standard Paper Size.
• Troubleshooting Guides: Press [Stop] on the UI Panel and change the settings.

• Code: 003-972
• Description: 1Job Max Page Over During Copy Job or Scan Job, the number of pages that can be scanned has been exceeded.
• Troubleshooting Guides: Press [Stop] on the UI Panel and reduce the number of document pages.

• Code: 003-973
• Description: Auto Rotation NG Out Of Range During Copy Job, the following conditions were met. • Rotation is required. • The length of the image obtained by document x reduce/enlarge ratio is longer than 297 mm.
• Troubleshooting Guides: Press [Stop] on the UI Panel and change the reduce/enlarge ratio.

• Code: 004-345
• Description: HVPS Communication Error Communication failure between the ESS/MCU PWB and the HVPS was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the connection between the HVPS J500 and the ESS/ MCU PWB J402 for open circuit, short circuit, and poor contact. 3. If no problem is found, replace the following parts in sequence: • HVPS (PL 18.3) • ESS/MCU PWB (PL 18.3)

• Code: 005-122
• Description: DADF Simplex/Side 1 Pre Regi Sensor On Jam • After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time. • After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Regi Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Feed Roll and Nudger Roll for foreign substances. • The surface of the Feed Roll and Nudger Roll for wear. • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF Feed Clutch (Output Check [005-062]) for operation failure. (PL 56.7) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-123
• Description: DADF Simplex/Side 1 Regi Sensor On Jam The DADF Regi Sensor does not turn ON within the specified time after the DADF Pre Regi Sensor On.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Takeaway Roll and Regi Roll for foreign substances. • The surface of the Takeaway Roll and Regi Roll for wear. • The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14) • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-125, 005-145
• Description: DADF Regi Sensor Off Jam/ DADF Regi Sensor Off Jam on Inverting [DADF Regi Sensor Off Jam] After the DADF Pre Regi Sensor turned OFF at Scan operation, the DADF Regi Sensor did not turn OFF within the specified time. [DADF Regi Sensor Off Jam on Inverting] After the DADF Pre Regi Sensor turned OFF at Invert operation, the DADF Regi Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Regi Roll, Out Roll, and Exit Roll for foreign substances. • The surface of the Regi Roll, Out Roll, and Exit Roll for wear. • The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14) • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

Solve Xerox WorkCentre 5024 Error codes

• Code: 005-131, 005-132
• Description: DADF Invert Sensor On Jam on Inverting/ DADF Invert Sensor On Jam [DADF Invert Sensor On Jam on Inverting] After the DADF Regi Sensor turned ON at Invert operation, the DADF Invert Sensor did not turn ON within the specified time. [DADF Invert Sensor On Jam] After the DADF Regi Sensor turned ON in the Scan operation, the DADF Invert Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Out Roll for foreign substances. • The surface of the Out Roll for wear • The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10) • The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-134, 005-139
• Description: DADF Invert Sensor Off Jam on Inverting/ DADF Invert Sensor Off Jam [DADF Invert Sensor Off Jam on Inverting] During the Invert operation where there is a next document, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time. [DADF Invert Sensor Off Jam] During the Simplex and Duplex Scan operation, after the DADF Regi Sensor turned OFF, the DADF Invert Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Out Roll and Exit Roll for foreign substances. • The surface of the Out Roll and Exit Roll for wear. • The DADF Invert Sensor (Input Check [005-211]) for operation failure. (PL 56.10) • The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-135
• Description: DADF Side 2 Pre Regi Sensor On Jam After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Exit Roll for foreign substances. • The surface of the Exit Roll for wear • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-048]) for operation failure. (PL 56.6) • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-136
• Description: DADF Side 2 Regi Sensor On Jam After the DADF Pre Regi Sensor turned ON at Invert operation, the DADF Regi Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Exit Roll, Takeaway Roll, and Regi Roll for foreign substances. • The surface of the Exit Roll, Takeaway Roll, and Regi Roll for wear. • The DADF Regi Sensor (Input Check [005-110]) for operation failure. (PL 56.14) • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-008]) for operation failure. (PL 56.6) • The DADF T/A Clutch (Output Check [005-098]) for operation failure. (PL 56.7) • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-147
• Description: DADF Pre Regi Sensor Off Jam on Inverting After the DADF Feed Motor started the reverse rotation at Invert operation, the DADF Pre Regi Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance on the document path. • The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for foreign substances. • The surface of the Exit Roll, Takeaway Roll, Regi Roll, and Out Roll for wear. • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The DADF Feed Motor (Output Check [005-048/008] (CCW/CW)) for operation failure. (PL 56.6) • The Exit Pinch Roll for operation failure (including for the operation failure of the Exit Nip Release Solenoid (Output Check [005-072])). (PL 56.7) • The Drive Gear for wear and damage. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-196
• Description: Size Mismatch Jam on No Mix-Size The 2nd sheet or later of the document was detected to be of a different size conpared to the 1st sheet (the length of the document’s 2nd sheet or later in SS direction is longer).
• Troubleshooting Guides: 1. Check the size of the document that was fed by the User. 2. If the error is not cleared, check the following: • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11) 3. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-197
• Description: Prohibit Combine Size Jam A Mixed Size document was detected.
• Troubleshooting Guides: Explain to the User that Mixed Size is not supported.

• Code: 005-198, 005-199
• Description: Too Short Size Jam/ Too Long Size Jam [Too Short Size Jam] It was detected that the document length in Slow Scan direction is shorter than the specifications (Simpex: 85 mm, Duplex: 110 mm). [Too Long Size Jam] It was detected that the document length in Slow Scan direction is at the specifications (Simpex: 1275 mm, Duplex: 480.1 mm) or longer.
• Troubleshooting Guides: Check the size of the document that was fed by the user. If it is within the permitted length for DADF transport, check the following: • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11) If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-210
• Description: DADF Download Fail When the IISS starts up (including at Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.
• Troubleshooting Guides: Perform the DADF software download.

• Code: 005-275, 005-280
• Description: DADF RAM Test Fail/ DADF EEPROM Fail [DADF RAM Test Fail] The DADF PWB RAM failed during the Read/Write operation. (At Power ON) [DADF EEPROM Fail] Write failure to DADF EEPROM or communication failure with EEPROM was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the DADF PWB. (PL 56.2)

• Code: 005-305
• Description: DADF Feeder Cover Interlock Open The DADF Feeder Cover Interlock Switch was opened during DADF operation.
• Troubleshooting Guides: 1. Check the DADF Feeder Cover for mismatch. 2. Check the DADF Feeder Cover Interlock Switch (Input Check [005-212]) for operation failure. (PL 56.6) 3. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-500
• Description: DADF Download Flash Write Error Failed to write into the Flash ROM during DAFD Download
• Troubleshooting Guides: 1. Turn the power OFF and ON. • If the device starts up normally Check the FW Version of the DADF. If the FW Version is not the expected version, turn OFF the power, start up the device in Download Mode, and then try to download again. If the problem persists, replace the DADF PWB. (PL 56.2) • If the device does not start up normally Turn OFF the power and start up the device in Download Mode. If the device can start up in Download Mode, try to download the FW again. If the problem persists, replace the DADF PWB. (PL 56.2) If it cannot start up in Download Mode, replace the DADF PWB. (PL 56.2)

• Code: 005-907, 005-908, 005-913
• Description: DADF Pre Regi Sensor/DADF Regi Sensor/DADF Invert Sensor Static Jam Paper was detected by the applicable sensor at Power ON, Feeder Cover Interlock Close, or DADF Open Sensor Close
• Troubleshooting Guides: 1. Check the applicable sensor for remaining paper, the Actuator for return failure, contamination on sensor, and etc. 2. Check the applicable sensor for operation failure. • DADF Pre Regi Sensor (Input Check[005-206]) (PL 56.14) • DADF Regi Sensor (Input Check[005-110]) (PL 56.14) • DADF Invert Sensor (Input Check[005-211]) (PL 56.10) 3. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 005-940
• Description: DADF No Original Fail It was detected that the document was pulled out during document feed.
• Troubleshooting Guides: Reload the document

• Code: 005-948
• Description: SS-Size Mismatch Jam on No Mix-size In No Mix mode, it was detected that a document with a shorter size in Slow Scan (SS) direction was transported from the DADF
• Troubleshooting Guides: 1. Check the size of the document that was fed by the User. 2. If the error is not cleared, check the following: • The DADF Pre Regi Sensor (Input Check [005-206]) for operation failure. (PL 56.14) • The Document Tray Size Sensor 1/2 (Input Check [005-221/222]) for operation failure. (PL 56.11) 3. If no problem is found, replace the DADF PWB. (PL 56.2)

• Code: 007-270
• Description: Tray 1 Paper Size Switch Broken The Tray 1 Size Sensor open circuit was detected. (The AD value is at its largest.) NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: Check the following: • The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB J414 for open circuit, short circuit, and poor contact. • Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1) • The Tray 1 paper guide mechanism for damage and foreign substances. • The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation failure. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 007-272
• Description: Tray 3 Paper Size Switch Broken The Tray 3 Size Sensor open circuit was detected. (The AD value is at its largest.) NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed
• Troubleshooting Guides: Check the following: • The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for open circuit, short circuit, and poor contact. • Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1) • The Tray 3 paper guide mechanism for damage and foreign substances. • The Tray 3 Paper Size Switch for damage, improper installation, and Actuator operation failure. If no problems are found, replace the 2TM PWB (PL 11.6).

• Code: 007-273
• Description: Tray 4 Paper Size Switch Broken The Tray 4 Size Sensor open circuit was detected. (The AD value is at its largest.) NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: Check the following: • The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for open circuit, short circuit, and poor contact. • Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1) • The Tray 4 paper guide mechanism for damage and foreign substances. • The Tray 4 Paper Size Switch for damage, improper installation, and Actuator operation failure. If no problems are found, replace the 2TM PWB (PL 11.6).

• Code: 010-311
• Description: Fusing Unit Center Thermistor Defect An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Center Thermistor was detected.
• Troubleshooting Guides: Turn OFF the power and disconnect the Heat Roll Center Thermistor connector P/J600. Measure the resistance between the Heat Roll Center Thermistor J600 pin-1 and J600 pin-2. Is the resistance infinite? Y↓N→Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-1 and J403 pin-2. Is the resistance infinite? Y↓N→Replace the ESS/MCU PWB (PL 18.3). Check the following connections for open circuits and poor contacts. • Between ESS/MCU PWB J403-1 and Heat Roll Center Thermistor P600-4 • Between ESS/MCU PWB J403-2 and Heat Roll Center Thermistor P600-3 Replace the Fusing Unit. (PL 7.1)

• Code: 010-312
• Description: Fusing Unit Rear Thermistor Defect An open circuit abnormality (the AD value of the STS is equivalent to the open circuit value) of the Heat Roll Rear Thermistor was detected.
• Troubleshooting Guides: Turn OFF the power and disconnect the Heat Roll Rear Thermistor connector P/J600. Measure the resistance between the Heat Roll Rear Thermistor J600 pin-3 and J600 pin-4. Is the resistance infinite? Y↓N→Reconnect the connector P/J600 and measure the resistance between the ESS/MCU PWB J403 pin-3 and J403 pin-4. Is the resistance infinite? Y↓N→Replace the ESS/MCU PWB (PL 18.3). Check the following connections for open circuits and poor contacts. • Between ESS/MCU PWB J403-3 and Heat Roll Rear Thermistor P600-2 • Between ESS/MCU PWB J403-4 and Heat Roll Rear Thermistor P600-1 Replace the Fusing Unit. (PL 7.1)

• Code: 010-320
• Description: Over Heat Temperature Fail A high temperature error was detected at the Center Thermistor (245 degrees C or higher) or the Rear Thermistor (270 degrees C or higher). NOTE: To clear this Fail, first remove the cause, next clear the value of NVM [744-040] (Over Heat Temp Fail) to ‘0’, and then turn the power OFF then ON. The relationship between the displayed value and the Thermistor that detected the high temperature error is as follows: • 0: Normal • 1: High Temperature Error of Heat Roll Center Thermistor • 2: High Temperature Error of Heat Roll Rear Thermistor
• Troubleshooting Guides: Check the following: • The Center Thermistor or the Rear Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor. • The Heat Roll for wound up, stuck paper. • The Heat Roll Center Thermistor (Analog Monitor [010-050]) for operation failure. • The Heat Roll Rear Thermistor (Analog Monitor [010-051]) for operation failure. • The Heater Rod for operation failure. If no problem is found, replace the following parts in sequence: • Fusing Unit (PL 7.1) • LVPS (PL 18.3) • ESS/MCU PWB (PL 18.3)

• Code: 010-327
• Description: Fusing Unit On Time Fail Any of the following was detected: • The Heater Rod did not turn OFF within the specified time after the Heater Rod On. • After power ON, the temperature of the Fusing Unit does not reach the specified value within the specified time.
• Troubleshooting Guides: Check the following: • The Heater Rod for operation failure. • The connection between the LVPS J511 and the Fusing Unit P10 for open circuit and poor contact • The Center Thermistor for dropped parts, sensor contamination, and foreign substances blocking the sensor. • The Heat Roll for wound up, stuck paper. If no problem is found, replace the following parts in sequence: • Fusing Unit (PL 7.1) • LVPS (PL 18.3) • ESS/MCU PWB (PL 18.3)

• Code: 010-379
• Description: Fusing Unit Hot Not Ready Return Time Fail The High Temperature Not Ready state is not cleared even after the Recovery Time (NVM) has passed.
• Troubleshooting Guides: • Turn the power OFF and ON. If the problem persists, the Fusing Unit could be malfunctioning. Replace the Fusing Unit. (PL 7.1)

• Code: 010-392
• Description: NOHAD Fan Defect NOHAD Fan failure was detected. When the NOHAD Fan Fail signal indicating an abnormality of the Fan was monitored at the specified time interval, it was found to have failed the specified number of times or higher in a row.
• Troubleshooting Guides: 1. Check the NOHAD Fan (Output Check [042-002]) for operation failure. (PL 4.1) 2. Check the NOHAD Fan for foreign substances. 3. If no problem is found, replace the ESS/MCU PWB (PL 18.3).

• Code: 010-602
• Description: Over Temp Cooling Mode Unable to print because the temperature in the machine has risen above the specification value
• Troubleshooting Guides: Wait until the temperature in the machine has dropped.

• Code: 016-346
• Description: Fax Parameter Incorrect Parameter Error received from the Fax Board. Self Diagnostic: Parameter Error received.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Print out the Error Report and then replace the Fax PWB (PL 18.5). 3. Re-send the Fax or request for the customer to receive one.

• Code: 016-372
• Description: File Access Error Unable to access the files that had been stored in the device for some reasons (access refused, etc.).
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Install a firmware with the correct version. 3. If the problem persists, replace the ESS/MCU PWB. (PL 18.3)

• Code: 016-500
• Description: Controller Download Flash Write Error Unable to write the Download File of Controller Main into the Flash ROM.
• Troubleshooting Guides: 1. Turn the power OFF and ON. (If the contents of the Flash ROM is corrupted, the machine will boot up in Emergency Boot Download mode after Power ON.) 2. If the problem persists, replace the ESS/MCU PWB (PL 18.3).

• Code: 016-501
• Description: Controller Boot Flash Write Error Unable to write the Download File of Controller Boot into the Flash ROM.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the ESS/MCU PWB (PL 18.3).

• Code: 016-502
• Description: UI Panel Download Flash Write Error Unable to write the Download File of UI Panel into the Flash ROM.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the following parts in sequence: • ESS/MCU PWB (PL 18.3) • UI PWB (PL 1.10)

• Code: 016-504
• Description: UI panel Font Download Flash Write Error Unable to write the Download File of UI Panel Font into the Flash ROM
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the following parts in sequence: • Control Panel (PL 1.10) • ESS/MCU PWB (PL 18.3)

• Code: 016-570
• Description: No Response from USB-Host for Scan Job When any of the following has occurred as Scan to PC (USB) is in progress. • The command from the PC was disrupted for 5 seconds. • The machine has detected a communication error with the USB Device. • The sending of commands to the PC remained unsuccessful even when 500 ms has passed. (The time-out time is the time calculated from the size of the data being sent only when sending image data.)
• Troubleshooting Guides: 1. Press [Stop] on the UI Panel. 2. Check the connection of the USB Cable between this machine and the PC. 3. Check the status (is it powered OFF, frozen, etc.) of the PC.

• Code: 016-571
• Description: No Response from USB-Host for Print Job When any of the following has occurred as USB Print or Download data interpretation is in progress. • The command from the PC was disrupted for 2 minutes. • The machine has detected a communication error with the USB Device. • The sending of commands to the PC remained unsuccessful even when 500 ms has passed. NOTE: This Fault will clear automatically. (It will not be displayed on the UI Panel)
• Troubleshooting Guides: 1. Check the connection of the USB Cable between this machine and the PC. 2. Check the status (is it powered OFF, frozen, etc.) of the PC.

• Code: 024-910, 024-911, 024-915
• Description: Tray 1/Tray 2/MSI Paper Length Mismatch The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.
• Troubleshooting Guides: Check the following: • Check whether the size of the paper loaded in the Tray is the same as the size of the Paper Guide. • Transportation failure due to foreign substance on the document path. • The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi Roll, and Idler Roll of the applicable Tray for foreign substances. • The surface of the Feed Roll, T/A Roll 2 (Tray 2), Regi Roll, and Idler Roll of the applicable Tray for wear. • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1) • The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3) • The BTR for contamination, wear, and transportation failure due to deterioration. • The Drive Gear for wear and damage. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 024-912
• Description: Tray 3 Paper Length Mismatch The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.
• Troubleshooting Guides: Check the following: • Check whether the size of the paper loaded in Tray 3 is the same as the size of the Paper Guide. • Transportation failure due to foreign substance on the document path. • The surface of the Feed Roll, T/A Roll (Tray 3), Regi Roll, and Idler Roll of the applicable Tray for foreign substances. • The surface of the Feed Roll, T/A Roll (Tray 3), Regi Roll, and Idler Roll of the applicable Tray for wear. • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1) • The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3) • The BTR for contamination, wear, and transportation failure due to deterioration. • The Drive Gear for wear and damage. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB. (PL 18.3)

• Code: 024-913
• Description: Tray 4 Paper Length Mismatch The Paper Size for the applicable Tray is longer by 10.1 mm or more, or shorter by 13.1 mm or more than the setting.
• Troubleshooting Guides: Check the following: • Check whether the size of the paper loaded in Tray 4 is the same as the size of the Paper Guide. • Transportation failure due to foreign substance on the document path. • The surface of the Feed Roll, T/A Roll (Tray 4), Regi Roll, and Idler Roll of the applicable Tray for foreign substances. • The surface of the Feed Roll, T/A Roll (Tray 4), Regi Roll, and Idler Roll of the applicable Tray for wear. • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1) • The MSI Feed Clutch (Output Check [072-014]) for operation failure. (MSI) (PL 13.3) • The BTR for contamination, wear, and transportation failure due to deterioration. • The Drive Gear for wear and damage. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB. (PL 18.3)

• Code: 024-946
• Description: Tray 1 Unknown Paper Size One of the following errors was detected. • During Copy Job and Diag Job, Tray 1 was selected but the paper guides in Tray 1 are in a configuration that is not supported by the System. • During Copy Job and Diag Job, Tray 1 was selected but it has been pulled out.
• Troubleshooting Guides: Press [Stop] on the UI Panel and either install Tray 1 or check the position of the paper guides and load the correct paper. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings. If the problem persists, check the following: • The Tray 1 paper guide mechanism for damage and foreign substances. • The Tray 1 Paper Size Switch for damage, improper installation, and Actuator operation failure. • Tray 1 Paper Size Switch: Analog Monitor [072-050]/Input Check [072-114] (PL 9.1) • The connection between the Tray 1 Paper Size Switch J109 and the ESS/MCU PWB J412 for open circuit, short circuit, and poor contact. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 024-947
• Description: Tray 2 Unknown Paper Size One of the following errors was detected. • During Copy Job and Diag Job, Tray 2 was selected but the paper guides in Tray 2 are in a configuration that is not supported by the System. • During Copy Job and Diag Job, Tray 2 was selected but it has been pulled out.
• Troubleshooting Guides: Press [Stop] on the UI Panel and either install Tray 2 or check the position of the paper guides and load the correct paper. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings. If the problem persists, check the following: • The Tray 2 paper guide mechanism for damage and foreign substances. • The Tray 2 Paper Size Switch for damage, improper installation, and Actuator operation failure. • Tray 2 Paper Size Switch: Analog Monitor [072-051]/Input Check [072-107] (PL 10.1) • The connection between the Tray 2 Paper Size Switch J820C and the STM PWB J548C for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 024-948
• Description: Tray 3 Unknown Paper Size One of the following errors was detected. • During Copy Job and Diag Job, Tray 3 was selected but the paper guides in Tray 3 are in a configuration that is not supported by the System. • During Copy Job and Diag Job, Tray 3 was selected but it has been pulled out.
• Troubleshooting Guides: Press [Stop] on the UI Panel and either install Tray 3 or check the position of the paper guides and load the correct paper. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings. If the problem persists, check the following: • The Tray 3 paper guide mechanism for damage and foreign substances. • The Tray 3 Paper Size Switch for damage, improper installation, and Actuator operation failure. • Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1) • The connection between the Tray 3 Paper Size Switch J820 and the 2TM PWB J548 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 024-949
• Description: Tray 4 Unknown Paper Size One of the following errors was detected. • During Copy Job and Diag Job, Tray 4 was selected but the paper guides in Tray 4 are in a configuration that is not supported by the System. • During Copy Job and Diag Job, Tray 4 was selected but it has been pulled out.
• Troubleshooting Guides: Press [Stop] on the UI Panel and either install Tray 4 or check the position of the paper guides and load the correct paper. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings. If the problem persists, check the following: • The Tray 4 paper guide mechanism for damage and foreign substances. • The Tray 4 Paper Size Switch for damage, improper installation, and Actuator operation failure. • Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1) • The connection between the Tray 4 Paper Size Switch J824 and the 2TM PWB J548 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 024-950
• Description: Tray 1 No Paper Any of the following was detected: • The paper in the Tray 1 has ran out. (When the ATS function of Tray 1 is disabled) • Although the paper in the Tray 1 was detected to have ran out, paper is not supplied from another Tray. (When the ATS function of Tray 1 is enabled)
• Troubleshooting Guides: 1. Load paper into the Tray 1. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.) 2. If the problem persists, check the following: • The paper supply mechanism of the applicable Tray for damage and foreign substances. • The No Paper Sensor of the Tray 1 (Input Check [072-100]) for operation failure. (PL 9.1) • The No Paper Sensor of the Tray 1 for contamination, improper installation, and Actuator operation failure. 3. If no problem is found, replace the following parts: • ESS/MCU PWB (PL 18.3)

• Code: 024-951
• Description: Tray 2 No Paper Any of the following was detected: • The paper in the Tray 2 has ran out. (When the ATS function of Tray 2 is disabled) • Although the paper in the Tray 2 was detected to have ran out, paper is not supplied from another Tray. (When the ATS function of Tray 2 is enabled)
• Troubleshooting Guides: 1. Load paper into the Tray 2. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.) 2. If the problem persists, check the following: • The paper supply mechanism of the applicable Tray for damage and foreign substances. • The No Paper Sensor of the Tray 2 (Input Check [072-101]) for operation failure. (PL 10.3) • The No Paper Sensor of the Tray 2 for contamination, improper installation, and Actuator operation failure. 3. If no problem is found, replace the following parts: • ESS/MCU PWB (PL 18.3) • STM PWB (Tray 2) (PL 10.6)

• Code: 024-952
• Description: Tray 3 No Paper One of the following errors was detected. However, this is not detected until the paper is about to be fed. • During Copy Job or Print Job, Tray 3 was selected but Tray 3 has run out of paper and the ATS function for Tray 3 is disabled. This also includes the cases where Tray 3 was selected by the System Controller due to APS result. • During Copy Job or Print Job, Tray 3 was selected by the System due to APS result but it was detected that Tray 3 has run out of paper and the machine is unable to ATS to other Trays.
• Troubleshooting Guides: Perform any of the following: • Press [Stop] on the UI Panel. • Load paper into Tray 3. • If this had occurred during ATS, load paper with the same settings as for Tray 3 into other than MSI. If the problem persists, check the following: • The Tray 3 paper supply mechanism for damage and foreign substances. • The Tray 3 No Paper Sensor for contamination, improper installation, and Actuator operation failure. • Tray 3 No Paper Sensor: Input Check [072-102] (PL 11.3) • The connection between the Tray 3 No Paper Sensor J102B and the 2TM PWB J549 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 024-953
• Description: Tray 4 No Paper One of the following errors was detected. However, this is not detected until the paper is about to be fed. • During Copy Job or Print Job, Tray 4 was selected but Tray 4 has run out of paper and the ATS function for Tray 4 is disabled. This also includes the cases where Tray 4 was selected by the System Controller due to APS result. • During Copy Job or Print Job, Tray 4 was selected by the System due to APS result but it was detected that Tray 4 has run out of paper and the machine is unable to ATS to other Trays.
• Troubleshooting Guides: Perform any of the following: • Press [Stop] on the UI Panel. • Load paper into Tray 4. • If this had occurred during ATS, load paper with the same settings as for Tray 4 into other than MSI. If the problem persists, check the following: • The Tray 4 paper supply mechanism for damage and foreign substances. • The Tray 4 No Paper Sensor for contamination, improper installation, and Actuator operation failure. • Tray 4 No Paper Sensor: Input Check [072-103] (PL 11.3) • The connection between the Tray 4 No Paper Sensor J102A and the 2TM PWB J549 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 024-954
• Description: MSI No Paper Any of the following was detected: • The paper in the MSI has ran out. (When the ATS function of MSI is disabled) • Although the paper in the MSI was detected to have ran out, paper is not supplied from another Tray. (When the ATS function of MSI is enabled)
• Troubleshooting Guides: 1. Load paper into the MSI. (If this had occurred during ATS of Tray 1 or Tray 2, load paper with the same settings as for the applicable Tray into other than MSI.) 2. If the problem persists, check the following: • The paper supply mechanism of the MSI for damage and foreign substances. • The MSI No Paper Sensor (Input Check [072-104] for operation failure. (PL 13.3) • The MSI No Paper Sensor for contamination, improper installation, and Actuator operation failure. 3. If no problem is found, replace the following parts: • ESS/MCU PWB (PL 18.3)

• Code: 024-958, 024-959, 024-960
• Description: MSI/Tray 1/Tray 2 Paper Size Mismatch During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.
• Troubleshooting Guides: Change the paper settings of the selected Tray to the appropriate one.

• Code: 024-961
• Description: Tray 3 Paper Size Mismatch During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.
• Troubleshooting Guides: Change the paper settings of the selected Tray to the appropriate one.

• Code: 024-962
• Description: Tray 4 Paper Size Mismatch During Print Job, the paper size settings of the selected Tray is different from the paper size specified for the Job.
• Troubleshooting Guides: Change the paper settings of the selected Tray to the appropriate one.

• Code: 024-965
• Description: APS NG Unselected During Copy Job, Print Job, and Report Job with APS settings, the Paper Size and paper orientation (SEF/LEF) settings specified by the Job are different from the settings at Tray 1, Tray 2, Tray 3, Tray 4 and MSI
• Troubleshooting Guides: Change the paper settings of the Tray to the appropriate one.

• Code: 024-966
• Description: APS NG Permission Denied Although APS was selected during Copy Job or Print Job, all the Trays are either prohibited for APS or malfunctioning.
• Troubleshooting Guides: • Repair any Tray that is malfunctioning. • Release the APS prohibition setting. NVM 780-61: STM NVM 780-62: Tray 3 NVM 780-63: Tray 4 NVM 780-64: MSI

• Code: 033-313
• Description: Fax Board Communication Fail Communication failure with Fax Board was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the connection of the Fax Board Cable. 3. If the problem persists, replace the following parts in sequence: • Fax Board Cable (PL 18.5) • Fax PWB (PL 18.5)

• Code: 033-316
• Description: Fax Box NVM Data Defect The NVM data of the Fax Board is corrupted.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Perform NVM Initialize in the CE Mode. For details on the NVM Initialize, refer to ‘6.5.2.4 NVM Initialize’.

• Code: 041-210, 041-211
• Description: STM NVM Out-Of-Order/ STM NVM R/W Error [STM NVM Out-Of-Order] The NVM of the STM is malfunctioning. [STM NVM R/W Error] Unable to perform NVM Read / Write for the STM.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the STM PWB. (PL 10.6)

• Code: 042-325, 042-614
• Description: Main Motor Rotation Error/ Main Motor Rotation Warning [Main Motor Rotation Error] The Main Drive Motor revolution failure was detected. When the Lock Up (Main Drive Motor Fail) signal of the Motor Drive output was monitored at the specified time interval after a certain time has passed since the Main Drive Motor operation had started, it was found to have failed 5 times in a row. [Main Motor Rotation Warning] The Main Drive Motor revolution failure was detected. When the Lock Up (Main Drive Motor Fail) signal of the Motor Drive output was monitored at the specified time interval after a certain time has passed since the Main Drive Motor operation had started, it was found to have failed 2 times in a row.
• Troubleshooting Guides: Enter the CE Mode and turn ON the Output Check [042-001] (Main Drive Motor). Does the Main Drive Motor rotate? Y↓N→Check the power supply line (+24VDC, +5VDC) of the Main Drive Motor. Is the power supply of the Main Drive Motor normal? Y↓N→Check the power supply circuit to the Main Drive Motor. Turn OFF the power and check the following: • The connection between the Main Drive Motor J202 and the ESS/MCU PWB J403 for open circuit, short circuit, and poor contact. • The Drive Gear for wear, damage, and bearing blockage. • The Main Drive Motor for loading. If no problem is found, replace the following parts in sequence: • Main Drive Motor (PL 3.1) • ESS/MCU PWB (PL 18.3) Press [Stop] and turn OFF the power. Check the connection between the Main Drive Motor J202-8 and the ESS/MCU PWB J403-5 for open circuit, short circuit, and poor contact. If no problem is found, replace the following parts in sequence: • ESS/MCU PWB (PL 18.3) • Main Drive Motor (PL 3.1)

• Code: 042-400
• Description: Smell Life Over BSD-ON: The Odor Filter is due for replacement.
• Troubleshooting Guides: • Replace the Odor Filter and clear the VOC Filter HFSI Counter (950-805: FCOUNT_SMELL_HFSI_COUNTER).

• Code: 042-608
• Description: Voc Life Over BSD-ON: The Voc Filter is due for replacement
• Troubleshooting Guides: • Replace the Voc Filter and clear the VOC Filter HFSI Counter (950-806: COUNT_VOC_HFSI_COUNTER).

• Code: 045-310
• Description: Image Ready Error Unable to send the Image-valid signal cannot within the specified time. NOTE: When the attempt to expand the image has failed, [016-776 Marker Code Detection Fail] occurs after the recover operation.
• Troubleshooting Guides: 1. Check the following: • The Net Cable for poor connection. • The USB Cable (Local) for poor connection. • The connector ( P/J425) between the ESS/MCU PWB and the NET I/F PWB for poor contact. 2. Upgrade the Controller Firmware. ADJ 18.2.3 3. If no problem is found, replace the ESS/MCU PWB. (PL 18.3)

• Code: 045-313
• Description: IOT Logic Fail The IOT Software error was detected
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Install the correct version of the IOT firmware. 3. If the problem persists, replace the ESS/MCU PWB. (PL 18.3)

• Code: 047-218
• Description: MCU-2TM Communication Error Communication failure between ESS/MCU PWB and 2TM PWB was detected.
• Troubleshooting Guides: 1. Check the connections of the following connectors: • ESS/MCU PWB J413 • STM PWB J541C/ J413C • 2TM PWB J541 2. Check the following harnesses for open circuits and poor contacts: • Between ESS/MCU PWB and STM PWB • Between STM PWB and 2TM PWB 3. If no problem is found at 1 and 2, replace the following parts in sequence: • 2TM PWB (PL 11.6) • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 061-321
• Description: ROS Motor Fail The number of rotation of the ROS Motor did not come within the standard range within the specified time (5 s) after the ROS Motor On.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check whether the Drum Cartridge is installed. 3. Check the ROS Motor (Output Check [061-001]) for operation failure. 4. Check the LD +5VDC power supply of the LD PWB J140 pin-8. 5. If no problem is found, replace the following parts in sequence: • ROS Assembly (PL 2.1) • ESS/MCU PWB (PL 18.3)

• Code: 061-325
• Description: No SOS Fail After the detection of ROS Motor Ready (steady rotation), the SOS interval was detected to be longer than the reference value 5 times in a row.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check whether the Drum Cartridge is installed. 3. Turn OFF the power and check the connections between the ESS/MCU PWB J410, J411 and the LD PWB J140, J160 for open circuits, short circuits, and poor contacts. 4. If no problem is found, replace the following parts in sequence: • ROS Assembly (PL 2.1) • ESS/MCU PWB (PL 18.3)

• Code: 062-277
• Description: DADF Communication Fail Transmission cannot be established between the ESS/MCU PWB and the DADF PW
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the connections between the ESS/MCU PWB J421 and the DADF PWB J751, J752 for open circuits, short circuits, and poor contacts. 3. If no problem is found, replace the following parts in sequence: • DADF PWB (PL 56.2) • ESS/MCU PWB (PL 18.3)

• Code: 062-300
• Description: Platen I/L Open • The DADF was opened when there is a document inserted in the DADF. • A document is inserted into the DADF when the DADF is open.
• Troubleshooting Guides: 1. Check whether the DADF is mechanically closed properly. 2. Check the actuator of the Platen Angle Sensor for operation failure and damage. (PL 1.9) 3. Check the following sensors: • Platen Open Sensor (Input Check [062-300]) • Platen Angle Sensor (Input Check [062-301]) • DADF Document Set Sensor (Input Check [005-102]) 4. If no problem is found, replace the following parts in sequence: • Platen Open Sensor (PL 1.9) • Platen Angle Sensor (PL 1.9) • DADF Document Set Sensor (PL 56.6) • ESS/MCU PWB (PL 18.3)

• Code: 062-311
• Description: IIT Software Logic Fail A software error was detected at the ESS/MCU PWB.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Update the software version to the latest one. 3. If no problem is found, replace the ESS/MCU PWB. (PL 18.3)

• Code: 062-360
• Description: Carriage Position Fail Any of the following was detected: • An error with the count value of the Carriage Position Control. • There is no IIT Regi Sensor input during Carriage initialization. • An error with the IIT Regi Sensor detection position.
• Troubleshooting Guides: Check the following: • The IIT Regi Sensor (Input Check [062-212]) for operation failure. (PL 1.9) • The Carriage Motor (Output Check [062-005/006] (Scan/Return)) for operation failure. (PL 1.9) • The Drive Belt and Drive Wire for slack and wear. • The Carriage operation for mechanical loading. If no problems are found, replace the ESS/MCU PWB. (PL 18.3)

• Code: 062-371, 062-380
• Description: Lamp Illumination Fail/ AGC Fail [Lamp Illumination Fail] Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts) [AGC Fail] Insufficient lamp brightness was detected when performing AGC.
• Troubleshooting Guides: 1. Turn ON the power and enter the Diag mode. Change the value for NVM [715-030] to ‘1’ and then perform [NVM Write]. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp failure and LED Lamp Wire Harness is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Wire Harness.) • 1000 (4-digit display): The LED Lamp Wire Harness is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Wire Harness. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).) NOTE: Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result).
  00 Not applicable (No errors) – 01 LED Lamp (LED Lamp PWB) PL 1.5 02 IIT Carriage PL 1.3 03 CCD Flexible Flat Cable PL 1.3 (PL 1.9) 04 This value is not displayed – 05 This value is not displayed 06 This value is not displayed – 07 This value is not displayed – 08 This value is not displayed – 09 This value is not displayed – 10 LED Lamp Wire Harness PL 1.5
  4. After replacing the appropriate parts, again change the value for NVM [715-030] to ‘1’ and then perform ‘NVM Write’. 5. Check that the current value column becomes ‘0’. 6. If the problem persists after performing the above procedure, check the following: • Check for burnt out LED Lamp (DC330 [062-002]). (PL 1.5) • Check the Flat Cable between the LED Lamp PWB J7002 and the CCD PWB J7001 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • Check the Flat Cable between the CCD PWB J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). 7. If no problem is found, replace the ESS/MCU PWB (PL 18.3)

• Code: 062-386
• Description: AOC Fail A CCD output error was detected when performing AOC.
• Troubleshooting Guides: 1. Turn ON the power and enter the Diag mode. Change the value for NVM [715-030] to ‘1’ and then perform [NVM Write]. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits and replace the appropriate parts. (For more information on display example and part selection, refer to Procedure 3 in 062-371 FIP.) NOTE: Perform IIT diagnostic and then call NVM [715-030] again (press the Change Settings button) to check the value (diagnostic result). 4. After replacing the appropriate parts, again change the value for NVM [715-030] to ‘1’ and then perform ‘NVM Write’. 5. Check that the current value column becomes ‘0’. 6. If the problem persists after performing the above procedure, check the Flat Cable between the CCD PWB J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). 7. If no problem is found, replace the ESS/MCU PWB (PL 18.3)

• Code: 062-389
• Description: Carriage Over Run Fail (Scan End Side) The Carriage has overrun at the Scan End.
• Troubleshooting Guides: Check the following: • The Drive Belt and Drive Wire for slack and wear. • The Carriage operation for mechanical loading. • The Carriage Motor (Output Check [062-005/006] (Scan/Return)) for operation failure. (PL 1.4) • The IIT Regi. Sensor (Input Check [062-212]) for operation failure. (PL 1.9) If no problems are found, replace the ESS/MCU PWB (PL 18.3)

• Code: 062-396
• Description: CCD Cable Connection Fail A CCD Flat Cable connection error was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the Flat Cable between the CCD PWB J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). 3. If no problem is found, replace the following parts in sequence: • CCD Flexible Flat Cable (PL 1.9) • ESS/MCU PWB (PL 18.3)

• Code: 071-105
• Description: Regi Sensor On Jam (Tray 1) During paper feed from Tray 1, the Regi Sensor did not turn ON within the specified time after the Tray 1 Feed Clutch On.
• Troubleshooting Guides: Check the following: • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Tray 1 Feed Clutch (Output Check [072-001]) for operation failure. (PL 9.1) • The Feed Roll for contamination, wear, and transportation failure due to deterioration. • The Drive Gear for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3)

• Code: 072-102
• Description: Feed Out Sensor 2 On Jam During paper feed from Tray 2, the Feed Out Sensor 2 did not turn ON within the specified time after the Tray 2 Feed Motor On.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor 2 (Input Check [072-106] for operation failure. (PL 10.5) • The STM Take Away Motor (Output Check [072-007] for operation failure. (PL 10.6) • The STM Take Away Roll Clutch (Output Check [072-005] for operation failure. (PL 10.6) • The Tray 2 Feed/Lift Up Motor (Output Check [072-002] (Feed)) for operation failure. (PL 10.3) • The T/A Roll 2, Feed Roll, Nudger Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The LH Cover for improper latching. • The Drive Gear for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problem is found, replace the STM PWB. (PL 10.6)

• Code: 072-105
• Description: Regi Sensor On Jam (Tray 2) During paper feed from Tray 2, the Regi Sensor did not turn ON within the specified time after the Feed Out Sensor 2 On.
• Troubleshooting Guides: Check the following: • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The STM Take Away Motor (Output Check [072-007] for operation failure. (PL 10.6) • The STM Take Away Roll Clutch (Output Check [072-005] for operation failure. (PL 10.6) • The T/A Roll 2, Feed Roll, and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The Drive Gear for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problem is found, replace the following parts in sequence: • ESS/MCU PWB (PL 18.3) • STM PWB (PL 10.6)

• Code: 072-210
• Description: Tray 2 Lift Up Fail Any of the following was detected: • A Tray 2 Lifter error. • A Tray 2 Paper Size detector component malfunction
• Troubleshooting Guides: Check the following: • The Tray 2 Nudger Level Sensor (Input Check [072-105] for operation failure. (PL 10.3) • The Tray 2 Feed/Lift Motor (Output Check [072-009] (Lift Up) for operation failure. (PL 10.3) • The drive system between the Bottom Plate and the Tray 2 Feed/Lift Motor for operation failure. • The Tray for Paper misload • The Tray for existence of objects other than Paper. If no problem is found, replace the STM PWB. (PL 10.6)

• Code: 072-212
• Description: Tray 2 Size Sensor Broken Abnormal output AD value from Tray 2 Paper Size Switch was detected.
• Troubleshooting Guides: Check the following: • Broken link and damage at the bottom of the Tray • The Actuator at the rear of the Tray for operation failure • The Tray 2 Paper Size Switch (Analog Monitor [072-051], Output Check [072-107] for operation failure. (PL 10.1) • The Tray for Paper misload • The Tray for existence of objects other than Paper. If no problem is found, replace the STM PWB. (PL 10.6)

• Code: 072-215
• Description: MCU-STM Communication Fail Communication failure between the ESS/MCU PWB and the STM PWB was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the connection between the ESS/MCU PWB J413 and the STM PWB J541C for open circuit, short circuit, and poor contact. 3. If no problem is found, replace the following parts in sequence: • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 072-461
• Description: STM NVM Out-Of-Order The NVM of the STM is malfunctioning. NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the STM PWB (PL 10.6).

• Code: 072-470
• Description: STM NVM R/W Error The NVM of the STM cannot be read or written. NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. If the problem persists, replace the STM PWB (PL 10.6).

• Code: 073-102
• Description: Feed Out Sensor 3 On Jam (Tray 3) The Feed Out Sensor 3 did not turn ON within the specified time after the Paper had been fed from Tray 3.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 3 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure due to deterioration. • The Tray 3 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Feed Out Sensor 3: Input Check [072-109] (PL 11.5) • Tray 3 Feed/Lift Up Motor: Output Check [072-003] (Feed) (PL 11.3) • 2TM Takeaway Motor: Output Check [072-008] (PL 11.6) • 2TM Takeaway Roll Clutch: Output Check [072-006] (PL 11.6) If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 073-104
• Description: Feed Out Sensor 2 On Jam (Tray 3) The Feed Out Sensor 2 did not turn ON within the specified time after the Feed Out Sensor 3 is On during paper feed from Tray 3.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 2 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • The Tray 3 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Feed Out Sensor 2: Input Check [072-106] (PL 10.5) • Feed Out Sensor 3: Input Check [072-109] (PL 11.5) • STM Takeaway Motor: Output Check [072-007] (PL 10.6) • STM Takeaway Roll Clutch: Output Check [072-005] (PL 10.6) • 2TM Takeaway Motor: Output Check [072-008] (PL 11.6) • 2TM Takeaway Roll Clutch: Output Check [072-006] (PL 11.6) If no problems are found, replace the following parts in sequence: • STM PWB (PL 10.6) • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 073-105
• Description: Regi Sensor On Jam (Tray 3) The Regi Sensor did not turn ON within the specified time after the Feed Out Sensor 2 is On during paper feed from Tray 3.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 2 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Regi Sensor: Input Check [071-105] (PL 15.1) • Feed Out Sensor 2: Input Check [072-106] (PL 10.5) • STM Takeaway Motor: Output Check [072-007] (PL 10.6) • STM Takeaway Roll Clutch: Output Check [072-005] (PL 10.6) If no problems are found, replace the following parts in sequence: • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 073-210
• Description: Tray 3 Lift Up Fail One of the following errors was detected. • The Tray 3 Lifter error was detected. • The Tray 3 Paper Size detector component malfunction was detected. NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: Check the following: • The Tray 3 paper supply mechanism for damage and foreign substances. • Usage of out of spec paper. • Tray 3 Nudger Level Sensor: Input Check [072-108] (PL 11.3) • Tray 3 Feed/Lift Up Motor: Output Check [072-010] (Lift Up) (PL 11.3) • Tray 3 Paper Size Switch: Analog Monitor [072-052]/Input Check [072-110] (PL 11.1) If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 074-101
• Description: Feed Out Sensor 4 On Jam (Tray 4) The Feed Out Sensor 4 did not turn ON within the specified time after the Paper had been fed from Tray 4.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 4 Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and transportation failure due to deterioration. • The Tray 4 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Feed Out Sensor 4: Input Check [072-112] (PL 11.5) • Tray 4 Feed/Lift Up Motor: Output Check [072-011] (Feed) (PL 11.3) • 2TM Takeaway Motor: Output Check [072-008] (PL 11.6) • 2TM Takeaway Roll Clutch: Output Check [072-006] (PL 11.6) If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 074-102
• Description: Feed Out Sensor 3 On Jam (Tray 4) The Feed Out Sensor 3 did not turn ON within the specified time after the Feed Out Sensor 4 is On during paper feed from Tray 4.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 4 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • The Tray 3 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Feed Out Sensor 4: Input Check [072-112] (PL 11.5) • Feed Out Sensor 3: Input Check [072-109] (PL 11.5) • 2TM Takeaway Motor: Output Check [072-008] (PL 11.6) • 2TM Takeaway Roll Clutch: Output Check [072-006] (PL 11.6) If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 074-104
• Description: Feed Out Sensor 2 On Jam (Tray 4) The Feed Out Sensor 2 did not turn ON within the specified time after the Feed Out Sensor 3 is On during paper feed from Tray 4.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 2 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • The Tray 3 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Feed Out Sensor 2: Input Check [072-106] (PL 10.5) • Feed Out Sensor 3: Input Check [072-109] (PL 11.5) • STM Takeaway Motor: Output Check [072-007] (PL 10.6) • STM Takeaway Roll Clutch: Output Check [072-005] (PL 10.6) • 2TM Takeaway Motor: Output Check [072-008] (PL 11.6) • 2TM Takeaway Roll Clutch: Output Check [072-006] (PL 11.6) If no problems are found, replace the following parts in sequence: • STM PWB (PL 10.6) • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 074-105
• Description: Regi. Sensor On Jam (Tray 4) The Regi Sensor did not turn ON within the specified time after the Feed Out Sensor 2 is On during paper feed from Tray 4.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path. • Usage of out of spec paper. • The Drive Gear for wear and damage. • The Tray 2 Takeaway Roll and Pinch Roll for contamination, wear, and transportation failure due to deterioration. • Regi Sensor: Input Check [071-105] (PL 15.1) • Feed Out Sensor 2: Input Check [072-106] (PL 10.5) • STM Takeaway Motor: Output Check [072-007] (PL 10.6) • STM Takeaway Roll Clutch: Output Check [072-005] (PL 10.6) If no problems are found, replace the following parts in sequence: • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 074-210
• Description: Tray 4 Lift Up Fail One of the following errors was detected. • The Tray 4 Lifter error was detected. • The Tray 4 Paper Size detector component malfunction was detected. NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: Check the following: • The Tray 4 paper supply mechanism for damage and foreign substances. • Usage of out of spec paper. • Tray 4 Nudger Level Sensor: Input Check [072-111] (PL 11.3) • Tray 4 Feed/Lift Up Motor: Output Check [072-011] (Lift Up) (PL 11.3) • Tray 4 Paper Size Switch: Analog Monitor [072-053]/Input Check [072-113] (PL 11.1) If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • ESS/MCU PWB (PL 18.3)

• Code: 075-135
• Description: Regi Sensor On Jam (MSI) During paper feed from the MSI, the Regi Sensor did not turn ON within the specified time after the MSI Feed Clutch On.
• Troubleshooting Guides: Check the following: • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The MSI Feed Clutch (Output Check [072-014] for operation failure. (PL 13.3) • The MSI Feed Roll and the MSI Nudger Roll for contamination, wear, and transportation failure due to deterioration. • The Drive Gear for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-101
• Description: Regi Sensor Off Jam The Regi Sensor did not turn OFF within the specified time after the Regi Clutch On.
• Troubleshooting Guides: Check the following: • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1) • The Regi Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The Transfer Unit for a decrease in the transportation force. • The Drive Gear for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-103
• Description: Fusing Unit Exit Sensor Off Jam (Long) After the Regi Sensor Off, the Fusing Unit Exit Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • The Fusing Unit Exit Sensor (Input Check [071-106]) for operation failure. (PL 7.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Invert Motor (Output Check [071-003] (Exit)) for operation failure. (When Duplex is installed) (PL 17.1) • The Exit Roll and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The Transfer Unit for a decrease in the transportation force. • The Heat Roll for wound up, stuck paper. • The Drive Gear for wear and damage. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-104
• Description: Fusing Unit Exit Sensor Off Jam (Short) The time taken for the Fusing Unit Exit Sensor to turn from ON to OFF is shorter than the specified time.
• Troubleshooting Guides: Check the following: • The Fusing Unit Exit Sensor (Input Check [071-106]) for operation failure. (PL 7.1) • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Invert Motor (Output Check [071-003] (Exit)) for operation failure. (When Duplex is installed) (PL 17.1) • The Heat Roll for wound up, stuck paper. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-106
• Description: Fusing Unit Exit Sensor On Jam The Fusing Unit Exit Sensor did not turn ON within the specified time after the Regi Clutch On.
• Troubleshooting Guides: Check the following: • The Fusing Unit Exit Sensor (Input Check [071-106]) for operation failure. (PL 7.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Regi Clutch (Output Check [071-001]) for operation failure. (PL 15.1) • The Fusing Unit Exit Chute for improper installation and deformation. • The Transfer Unit for a decrease in the transportation force. • The Drive Gear for wear and damage. • The Heat Roll for wound up, stuck paper. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. • Check that the width of the lead edge of the fed paper is more than 190 mm (the distance between 2 fingers of the ERU). • If the width of the fed paper is equal to or less than 190 mm and the jam occurs continuously, add the Finger Assy (019K 12750) to the center of the ERU. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-129
• Description: Regi Sensor On Jam (Duplex Wait) During the paper stop at the invert wait position at Duplex print, the Regi Sensor did not turn ON within the specified time after the Duplex Clutch On.
• Troubleshooting Guides: Check the following: • The Regi Sensor (Input Check [071-105]) for operation failure. (PL 15.1) • The Main Drive Motor (Output Check [042-001]) for operation failure. (PL 3.1) • The Invert Motor (Output Check [071-005] (Dup)) for operation failure. (PL 17.1) • The Duplex Clutch (Output Check [071-002]) for operation failure. (PL 14.4) • The Exit Roll, Duplex Roll 1, 2, and Pinch Roll for transportation failure due to contamination, wear, and deterioration. • The Drive Gear and Belt for wear and damage. • A paper transportation failure due to foreign substances on the paper path. • Usage of out of spec paper. If no problems are found, replace the ESS/MCU PWB (PL 18.3).

• Code: 077-211
• Description: 2TM Type Error An unsupported 2TM was detected to be connected. NOTE: If this is already detected, it will be displayed on the UI Panel when a Job is being performed.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the following: • The DIP Switch setting on the 2TM PWB • The connection between the 2TM PWB J541 and the STM PWB J413C for open circuit, short circuit, and poor contact • The connection between the STM PWB J541C and the ESS/MCU PWB J413 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • 2TM PWB (PL 11.6) • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 077-212
• Description: Tray Module Reset Fail The Tray Module was detected to be reset.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check voltages of the following pins: • STM PWB J541C-5 (+5VDC) • STM PWB J541C-8 (+24VDC) 3. Turn OFF the power and check the connection between the ESS/MCU PWB J413 and the STM PWB J541C for open circuit, short circuit, and poor contact. 4. If no problem is found, replace the following parts in sequence: • STM PWB (PL 10.6) • ESS/MCU PWB (PL 18.3)

• Code: 077-300
• Description: Front Cover Open The Front Cover Switch was detected to be open.
• Troubleshooting Guides: 1. Check the Front Cover Switch for operation failure. • Front Cover Switch (Input Check [071-301]) (PL 19.1) 2. Check the Front Cover Switch for damage and mismatch. 3. If no problem is found, replace the following parts: • ESS/MCU PWB (PL 18.3)

• Code: 077-301
• Description: Left Hand Cover Open The Left Hand Cover Switch was detected to be open.
• Troubleshooting Guides: 1. Check the Left Hand Cover Switch for operation failure. • Left Hand Cover Interlock Switch (Input Check [071-300]) (PL 14.1) 2. Check the Left Hand Cover Switch for damage and mismatch. 3. If no problem is found, replace the following parts: • ESS/MCU PWB (PL 18.3)

• Code: 077-305
• Description: 2TM Cover Open The 2TM Left Cover Switch was detected to be open.
• Troubleshooting Guides: 1. Check the 2TM Left Cover Switch for operation failure. • 2TM Left Cover Switch (Input Check [072-301]) (PL 11.4) 2. Check the 2TM Left Cover Switch for damage and mismatch. 3. If no problem is found, replace the following parts: • 2TM PWB (PL 11.6)

• Code: 077-309
• Description: STM Cover Open The STM Left Cover Switch was detected to be open.
• Troubleshooting Guides: 1. Check the STM Left Cover Switch for operation failure. • STM Left Cover Switch (Input Check[072-300]) (PL 10.4) 2. Check the STM Left Cover Switch for damage and mismatch. 3. If no problem is found, replace the following parts: • STM PWB (PL 10.6)

• Code: 077-900, 077-901, 077-904
• Description: Regi Sensor/Fusing Unit Exit Sensor/ Feed Out Sensor 2 Static Jam BSD-ON: Paper was detected by the applicable sensor at Power ON, M/C Stop, or Interlock Close.
• Troubleshooting Guides: 1. Check the applicable sensor for remaining paper, the Actuator for return failure, contamination on sensor, and etc. 2. Check the applicable sensor for operation failure. • Regi Sensor (Input Check [071-105]) (PL 15.1) • Fusing Unit Exit Sensor (Input Check [071-106]) (PL 7.1) • Feed Out Sensor 2 (Input Check [072-106]) (PL 10.5) 3. If no problem is found, replace the following parts: • ESS/MCU PWB (Regi Sensor, Fusing Unit Exit Sensor) (PL 18.3) • STM PWB (Feed Out Sensor 2) (PL 10.6)

• Code: 077-905
• Description: Feed Out Sensor 3 Static Jam Feed Out Sensor 3 On was detected during Standby.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor 3 for remaining paper, Actuator return failure, foreign substances, contamination on sensor, and etc. • Feed Out Sensor 3: Input Check [072-109] (PL 11.5) If no problems are found, replace the 2TM PWB (PL 11.6).

• Code: 077-906
• Description: Feed Out Sensor 4 Static Jam Feed Out Sensor 4 On was detected during Standby.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor 4 for remaining paper, Actuator return failure, foreign substances, contamination on sensor, and etc. • Feed Out Sensor 4: Input Check [072-112] (PL 11.5) If no problems are found, replace the 2TM PWB (PL 11.6).

• Code: 091-401, 091-402
• Description: Drum Cartridge Quality Life Over/ Drum Cartridge Life Over [Drum Cartridge Quality Life Over] The image quality guarantee period for the Drum Cartridge has ended. (When Drum Hard Stop-less is enabled) [Drum Cartridge Life Over] When in Life Extension Mode, the Drum Cartridge was detected to be near the end of its life span
• Troubleshooting Guides: Replace the Drum Cartridge. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 091-406, 091-424
• Description: Drum Cartridge Normal Life Over/ Drum Cartridge Abnormal Life Over [Drum Cartridge Normal Life Over] The operation guarantee period for the Drum Cartridge has ended. (When Drum Hard Stopless is enabled) [Drum Cartridge Abnormal Life Over] The Drum Cartridge is out of warranty and this could result in a malfunction of the machine. (When Drum Hard Stop-less is enabled)
• Troubleshooting Guides: Replace the Drum Cartridge. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 091-430
• Description: Drum Cartridge Life End The Drum Cartridge must be replaced
• Troubleshooting Guides: Replace the Drum Cartridge. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 091-440
• Description: Drum Cartridge Pre Near End Preparation for replacing the Drum Cartridge is required.
• Troubleshooting Guides: The Drum Cartridge needs to be replaced soon. Prepare a new Drum Cartridge. Replace the Drum Cartridge as required. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 091-441
• Description: Drum Cartridge Near End The Drum Cartridge needs to be replaced soon.
• Troubleshooting Guides: The Drum Cartridge needs to be replaced soon. Replace the Drum Cartridge as required. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 092-660, 092-668
• Description: ATC Amplitude Fail/ ATC Average Fail [ATC Amplitude Fail] The output amplitude of the ATC Sensor in the ATC (Automatic Toner Control) measurement is small. [ATC Average Fail] The average output value is not within the specified range in the ATC (Automatic Toner Control) measurement.
• Troubleshooting Guides: 1. Install a Toner Cartridge that contains Toner. Copy a Test Chart (499T247), etc. and check whether the density has recovered. 2. Check the Toner Dispense Motor (Output Check [092-001]) for operation failure. (PL 8.2) 3. Check the Toner transport path for Toner blockage. 4. Check the connection between the ATC Sensor P615 and the ESS/MCU PWB J409 for open circuit, short circuit, and poor contact. 5. If no problem is found, replace the following parts in sequence: • ATC Sensor (PL 8.6) • Developer Unit (PL 8.4) • Drum Cartridge (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’. • ESS/MCU PWB (PL 18.3)

• Code: 092-661
• Description: Temperature Sensor Fail The output value of the Temperature Sensor is not within the specification range.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the connection between the HVPS J500-1 and the ESS/MCU PWB J402-14 for open circuit, short circuit, and poor contact. 3. If no problem is found, replace the following parts in sequence: • HVPS (PL 18.3) • ESS/MCU PWB (PL 18.3)

• Code: 092-910
• Description: ATC Sensor Fail The frequency at which the ATC Average Fail or the ATC Amplitude Fail has been occurring is at the threshold value or higher. NOTE: To clear this Fail, clear the value of NVM [752-036] (ATC Fail) or NVM [752-038] (ATC Fail Continuous Count) to ‘0’. If the machine is not repaired back to normal status, this Fail will occur again during the operation. NOTE: Setting the NVM [752-322] (Dispense Mode) to ‘0’ (Timer Disp) or ‘2’ (ICDC Disp) will prevent ATC related fail from occurring and enable you to use the M/C. However, this means that the Toner density will not be controlled.
• Troubleshooting Guides: 1. Install a Toner Cartridge that contains Toner. Copy a Test Chart (499T247), etc. and check whether the density has recovered. 2. Check the Toner Dispense Motor (Output Check [092-001]) for operation failure. (PL 8.2) 3. Check the Toner transport path for Toner blockage. 4. Check the connection between the ATC Sensor P615 and the ESS/MCU PWB J409 for open circuit, short circuit, and poor contact. 5. Check for toner blockage within the Developer Unit. 6. If no problem is found, replace the following parts in sequence: • ATC Sensor (PL 8.6) • Developer Unit (PL 8.4) • Drum Cartridge (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’. • ESS/MCU PWB (PL 18.3)

• Code: 093-312
• Description: Toner Dispense Motor Rotation Fail Regardless of low usage of toner from Toner Cartridge, it was detected to be empty.
• Troubleshooting Guides: Check the following: • The Toner Cartridge for improper installation • The Toner Dispense Motor (Output Check [092-001]) for operation failure. (PL 8.2) • The Toner transport path for Toner blockage. • The Drive Gear for wear and damage. If no problem is found, replace the following parts in sequence: • Toner Cartridge (PL 8.1) • ESS/MCU PWB (PL 18.3)

• Code: 093-400
• Description: Toner Near Empty The Toner Cartridge needs to be replaced soon.
• Troubleshooting Guides: The Toner Cartridge needs to be replaced soon. Replace the Toner Cartridge as required. (PL 8.1)

• Code: 093-406
• Description: Toner Pre Near Empty Preparation for replacing the Toner Cartridge is required.
• Troubleshooting Guides: The Toner Cartridge needs to be replaced soon. Prepare a new Toner Cartridge. Replace the Toner Cartridge as required. (PL 8.1)

• Code: 093-912
• Description: Toner Empty The toner must to be replaced as it has ran out.
• Troubleshooting Guides: Replace the Toner Cartridge. (PL 8.1)

• Code: 093-956
• Description: Drum New CRU Installation Fail During the developing powder installation mode after installing the Drum Cartridge, the ATC Measured Value is found to be abnormal. (Seal not removed)
• Troubleshooting Guides: 1. Remove the developing powder seal from the Drum Cartridge. 2. If the problem persists after removing the seal, replace the ATC Sensor. (PL 8.6) 3. If the problem persists, replace the Drum Cartridge. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 093-959
• Description: Drum New CRU Installation Fail Exceeds Thresholding Times The number of developing powder installation mode executions has exceeded the upper limit.
• Troubleshooting Guides: Replace it with the correct Drum Cartridge. (PL 8.1) NOTE: After replacing the Drum Cartridge, clear the HFSI [950-807] (Drum Cycle Counter) to ‘0’.

• Code: 116-317
• Description: Configuration NG BSD-ON: The device was started up with a run prohibited Controller Firmware.
• Troubleshooting Guides: Upgrade the Controller software or contact the Support Department.

• Code: 116-321
• Description: Controller Logic Fail • A software defect that cannot be ignored was found in the Controller software. • The CPU has rebooted due to the occurrence of an exception.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Install a Controller Firmware with the correct version.

• Code: 116-323
• Description: Controller NVM Data Defect Any of the following was detected: • The On Board NVM data of the Controller is corrupted. • The On Board NVM of the Controller is not installed. • Any one of the Print Counter has reached its maximum value. • The number of times the NVM can be changed has reached its limit. NOTE: If this Fault reoccurs after performing Data Backup/Restore, perform Data Restore again. (Perform NVM Matching (NVM [621-400]) in the CE Mode.)
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Perform NVM Initialize in the CE Mode. (Refer to 6.5.2.4 NVM Initialize)

• Code: 116-324
• Description: Exception Fail The CPU has rebooted due to the occurrence of an exception.
• Troubleshooting Guides: Upgrade the Controller software or contact the Support Department.

• Code: 116-334
• Description: NVM Data Mismatch The verification result between the On Board NVM and the Backup NVM of the Controller is mismatched. (This includes cases where one of the NVM is Blank)
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Perform NVM Matching (NVM [621-400]) in the CE Mode.

• Code: 116-377
• Description: IIT Interrupt Timeout The DMA start trigger when scanning documents cannot be detected for a specified time.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the Flat Cable between the IIT Carriage J700 and the ESS/MCU PWB J420 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). 3. Check the ESS/MCU PWB for improper installation (loose screw). 4. Upgrade the Controller Firmware. ADJ 18.2.3 5. If no problem is found, replace the ESS/MCU PWB (PL 18.3).

• Code: 116-386
• Description: USB Host Terminal Unknown Device Connection Fail It was detected that something other than a Fax Board is inserted into the USB Host Terminal.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Connect the correct Fax PWB (PL 18.5).

• Code: 116-747
• Description: Invalid Page Margin During Copy Job, subtracting the amount of edge erase from the section that should have been scanned resulted in a negative value.
• Troubleshooting Guides: Change the value for NVM [790-301] (Document Edge Erase Amount) or NVM [790-302] (Document Edge Erase Amount (for ID Card Copy)).

• Code: 117-327
• Description: Controller Extension Card NVM Data Defect Any of the following was detected: • The NVM data of the NET I/F Card is corrupted. • The NVM of the NET I/F Card is not installed
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check whether the EEPROM is installed. 3. Check the EEPROM for poor contact with the socket. 4. Check the connector ( P/J425) between the ESS/MCU PWB and the NET I/F PWB for poor contact. 5. If no problem is found, replace the following parts in sequence: • NET I/F PWB (PL 18.3) • ESS/MCU PWB (PL 18.3)

• Code: 123-314
• Description: UI Panel Communication Fail Communication failure between the ESS/MCU PWB and the UI Panel was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn OFF the power and check the Flat Cable between the UI PWB J740 and the ESS/ MCU PWB J422 for open circuits, short circuits, and poor contacts. 3. If no problem is found, replace the following parts in sequence: • UI PWB (PL 1.10) • ESS/MCU PWB (PL 18.3)

• Code: 124-311
• Description: Serial Number Fail The device was turned ON after it was installed with a new ESS/MCU PWB.
• Troubleshooting Guides: 1. Remove the EEP ROM from the old ESS/MCU PWB, install the removed EEPROM to the new ESS/MCU PWB, and then turn ON the power. 2. Enter the Diag, input [621-400] in the Chain-Link, and set the value to ‘1’. 3. Press <Start>.

• Code: 127-396
• Description: E-mail Generate Fail Unable to generate the e-mail data for some reasons. Example: Failed to secure resources, error during input of header field, error during Base 64 conversion, etc.
• Troubleshooting Guides: 1. Press [Stop] on the UI Panel. 2. Check and change the settings of the various items that are required for the operation. NOTE: When performing the operation again, the same Fault will occur if the user had proceeded without changing the settings. 3. Upgrade the Controller Firmware. ADJ 18.2.3

• Code: 133-226
• Description: Fax Country or Clock Not Set When activating Fax at power ON, the country code setting is ‘Unknown’ or the clock is not set.
• Troubleshooting Guides: Set the country code to any option other than ‘Unknown’ and set the clock. Enter the Key Ope Tools Mode. • Country Code: Fax Setting > Region > Select Country > Apply Settings (Yes) > Auto- Reboot • Time: System Settings > Clock > >Date & Time > Select Time Zone > Date Settings > Time Settings > Save

• Code: 134-210
• Description: Fax Data Parameter Error Any one of Parameter Type Error, Parameter Data Error, or Parameter Length Error received from the Fax Board.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Perform NVM Initialize in the CE Mode. For details on the NVM Initialize, refer to ‘6.5.2.4 NVM Initialize’. 3. If the problem persists, replace the Fax PWB (PL 18.5).

• Code: 134-211
• Description: Fax Board Failure Fax Board malfunction (Memory Error, Hardware Error) received from the Fax Board.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Print out the Error Report and then replace the Fax PWB (PL 18.5). 3. Re-send the Fax or request for the customer to receive one.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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