Samsung proXpress C3010 model and fix error codes list

– Compatible Printer model: Samsung proXpress C3010
– Samsung proXpress C3010 Error Codes with quick guides:

Code: 11-2T11, 11-2T21
Display: Tray 1 Paper Mismatch
Tray 2 Paper Mismatch
Tray 3 Paper Mismatch
MP Paper Mismatch
Description: Paper Mismatch error. Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: 11-2T31, 11-2T61
Display: Tray 1 Paper Mismatch
Tray 2 Paper Mismatch
Tray 3 Paper Mismatch
MP Paper Mismatch
Description: Paper Mismatch error. Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: A1-1210
Display: Error: #A1-1210 Turn off then on
Description: The fuser motor does not operate.
The fuser motor is operating but is recognized as stop status.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the rear and right cover.
3) Check if there are any obstacles or paper around the fuser unit.
4) Check if the connection between main board and fuser motor are correct.
5) If the connection is OK, replace the fuser motor.
6) If there is a driver test for this component, please try it first. If the problem persists, replace the main board.

Code: A1-3621, A1-3622, A1-4111
Display: Error: #A1-3621 Turn off then on
Error: #A1-3622 Turn off then on
Error: #A1-4111 Turn off then on
Description: The motor for OPC/Deve/ITB does not operate normally.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the right cover.
3) Check if the connection between main board and 2 motors in the main drive unit are correct.
4) If the connection is OK, replace the motor in the main drive unit.
5) If there is a driver test for this component, please try it first. If the problem persists, replace the main board.

Code: A1-4112, A1-4310
Display: Error: #A1-4112 Turn off then on
Error: #A1-4310 Turn off then on
Description: The motor for OPC/Deve/ITB does not operate normally.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the right cover.
3) Check if the connection between main board and 2 motors in the main drive unit are correct.
4) If the connection is OK, replace the motor in the main drive unit.
5) If there is a driver test for this component, please try it first. If the problem persists, replace the main board.

Code: A2-1210, A2-2110
Display: Error: #A2-1210 Turn off then on
Error: #A2-2110 Turn off then on
Description: The SMPS fan or Fuser fan does not operate normally.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove the right cover.
3) Check if the connection between main board and the related fan is correct.
4) If the connection is OK, replace the defective fan.

Code: A3-3211, A3-3212
Display: Error: #A3-3211 Turn off then on
Error: #A3-3212 Turn off then on
Description: The inner temperature sensor is defective.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Enter the tech mode. Check the temperature sensor output.
3) If the sensor is defective, replace it.
4) If the temperature sensor is OK, replace the main board.

Code: A3-3311, A3-3312
Display: Error: #A3-3311 Turn off then on
Error: #A3-3312 Turn off then on
Description: The outer temperature sensor is defective.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Enter the tech mode. Check the temperature sensor output.
3) If the sensor is defective, replace it.
4) If the temperature sensor is OK, replace the main board.

Code: A3-3320
Display: Not proper room temp. Move set
Description: The value of the outer temperature sensor is out of normal area.
Troubleshooting Guides: 1) Check if the machine is installed in the proper area.
2) If the temperature sensor is defective, replace it.

Code: C2-2110
Display: Prepare Toner
Description: There is not enough toner in the yellow toner cartridge
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-2120, C2-2150
Display: Replace Toner
Description: The yellow toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the yellow toner cartridge with new one.

Code: C2-2160, C2-2170
Display: Replace Toner
Description: The yellow toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the yellow toner cartridge with new one.

Samsung proXpress C3010 error code and quick guides

Solve Samsung proXpress C3010 Error codes

Code: C2-2410
Display: Install yellow toner cartridge
Description: The yellow toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.

Code: C2-2512, C2-2515, C2-2517
Display: Not Compatible Y toner cart.
Description: The yellow toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-2518, C2-2526
Display: Not Compatible Y toner cart.
Description: The yellow toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-2711, C2-2712
Display: Error: #C2-271x Call for Service
Description: The yellow toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.

Code: C2-2713, C2-2714
Display: Error: #C2-271x Call for Service
Description: The yellow toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the yellow toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the yellow toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the yellow toner cartridge with new one.

Code: C2-3110
Display: Prepare Toner
Description: There is not enough toner in the magenta toner cartridge
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.

Code: C2-3120, C2-3150
Display: Replace Toner
Description: The magenta toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.

Code: C2-3160, C2-3170
Display: Replace Toner
Description: The magenta toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the magenta toner cartridge with new one.

Code: C2-3410
Display: Install magenta toner cartridge
Description: The magenta toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the magenta toner cartridge with new one.

Code: C2-3512, C2-3515, C2-3517
Display: Not Compatible M toner cart.
Description: The magenta toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-3518, C2-3526
Display: Not Compatible M toner cart.
Description: The magenta toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-3711, C2-3712
Display: Error: #C2-371x Call for Service
Description: The magenta toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the magenta toner cartridge with new one.

Code: C2-3713, C2-3714
Display: Error: #C2-371x Call for Service
Description: The magenta toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the magenta toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the magenta toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the magenta toner cartridge with new one.

Code: C2-4110
Display: Prepare Toner
Description: There is not enough toner in the cyan toner cartridge
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.

Code: C2-4120, C2-4150
Display: Replace Toner
Description: The cyan toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.

Code: C2-4160, C2-4170
Display: Replace Toner
Description: The cyan toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the cyan toner cartridge with new one.

Code: C2-4410
Display: Install cyan toner cartridge
Description: The cyan toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the cyan toner cartridge with new one.

Code: C2-4512, C2-4515, C2-4517
Display: Not Compatible C toner cart.
Description: The cyan toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-4518, C2-4526
Display: Not Compatible C toner cart.
Description: The cyan toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-4711, C2-4712
Display: Call for Service
Description: The cyan toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the cyan toner cartridge with new one.

Code: C2-4713, C2-4714
Display: Call for Service
Description: The cyan toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the cyan toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the cyan toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the cyan toner cartridge with new one.

Code: C2-5110
Display: Prepare Toner
Description: There is not enough toner in the black toner cartridge
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
2) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.

Code: C2-5120, C2-5150
Display: Replace Toner
Description: The black toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.

Code: C2-5160, C2-5170
Display: Replace Toner
Description: The black toner cartridge is at the end of its life.
Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the black toner cartridge with new one.

Code: C2-5410
Display: Install black toner cartridge
Description: The black toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the black toner cartridge with new one.

Code: C2-5512, C2-5515, C2-5517
Display: Not Compatible C toner cart.
Description: The black toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-5518, C2-5526
Display: Not Compatible C toner cart.
Description: The black toner cartridge is not compatible.
Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-5711, C2-5712
Display: Error: #C2-571x Call for Service
Description: The black toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the black toner cartridge with new one.

Code: C2-5713, C2-5714
Display: Error: #C2-571x Call for Service
Description: The black toner cartridge is not installed or the CRUM has some problem.
Troubleshooting Guides: 1) Check if the black toner cartridge is installed properly. Turn the machine off then on.
2) If the error message is not disappear, remove the black toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
4) If the problem persists, replace the black toner cartridge with new one.

Code: C5-1110, C5-1120
Display: Prepare new Transfer belt
Replace new Transfer belt
Description: The ITB unit is at the end of its life.
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the ITB unit.
2) If its life is at the end, turn the machine off and replace the ITB unit with new one.

Code: C5-1310
Display: Install TR belt unit.
Description: The ITB unit is not installed properly.
Troubleshooting Guides: 1) Turn the machine off. Remove and reinstall the ITB unit.
2) Turn the machine on. If the problem persists, replace the ITB unit.

Code: C5-1410
Display: Not compatible transfer belt
Description: The ITB unit is not compatible.
Troubleshooting Guides: 1) Print the supply information report. Check information of the ITB Unit.
2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one.

Code: C5-1710
Display: Transfer Belt Error
Description: The ITB home position sensor has the problem.
Troubleshooting Guides: 1) Turn the machine off. Replace the ITB Unit.

Code: C6-1110, C6-1120
Display: Replace Fuser Soon
Replace new Fuser unit
Description: The fuser unit is at the end of its life.
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the fuser unit.
2) If its life is at the end, turn the machine off and replace the fuser unit with new one.

Code: C7-1110, C7-1130
Display: Waste toner Full Replace new one
Description: The waste toner container is at the end of its life.
Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the waste toner container.
2) If its life is at the end, turn the machine off and replace the waste toner container with new one.

Code: C7-1311
Display: Not Installed Waste tank
Description: The waste toner container is not installed
Troubleshooting Guides: 1) Check if the waste toner container is installed properly.
2) Remove and reinstall the waste toner container.

Code: C9-1115
Display: Replace new tray 1 roller
Description: The pick up / forward / separation rollers for tray1 are at the end of its life.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the pick up roller Ass’y and separation roller Ass’y for tray1, and reset its count.

Code: C9-1122, C9-1125
Display: Replace new tray 2 roller
Description: The pick up / forward / separation rollers for tray2 are at the end of its life.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the pick up/forward/separation rollers for Tray2, and reset its count.

Code: H1-1210, H1-1211
Display: Paper Jam in Tray 2
Description: The jammed paper has occurred in the tray2.
Troubleshooting Guides: 1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.
a) Check if the pick up/forward/separation roller for tray2 are worn out or contaminated. Clean the contaminated part or replace it.
b) Check if the tray2 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one.
c) Check if the tray2 feed sensor connector is connected correctly. If the feed sensor is defective, replace it.
d) If there is a service test for this component, perform it first. If the tray2 pick up clutch is found to be defective, replace it.

Code: H1-1252, H1-1254
Display: Paper Empty in Tray 2
Description: Paper is empty in Tray3.
Troubleshooting Guides: 1) Take off the cassette. If there is no paper on the tray2, load the paper.
2) If the problem persists, check the following.
a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it.

Code: H1-1310, H1-1311
Display: Paper Jam in Tray 3
Description: The jammed paper has occurred in the tray3.
Troubleshooting Guides: 1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.
a) Check if the pick up/forward/separation roller for tray3 are worn out or contaminated. Clean the contaminated part or replace it.
b) Check if the tray3 feed actuator is assembled correctly. If it is broken or deformed, replace it with new one.
c) Check if the tray3 feed sensor connector is connected correctly. If the feed sensor is defective, replace it.
d) If the tray3 pick up clutch is defective, replace it.

Code: H1-1352, H1-1354
Display: Paper Empty in Tray 3
Description: Paper is empty in Tray3.
Troubleshooting Guides: 1) Take off the cassette. If there is no paper on the tray3, load the paper.
2) If the problem persists, check the following.
a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) If there is a service test for this component perform it first. If the paper empty sensor is found to be defective, replace it.

Code: M1-1110
Display: Paper Jam in Tray 1
Description: The jammed paper has occurred in the tray1.
Troubleshooting Guides: 1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.
a) Check if the pick up/forward/separation rollers are worn out or contaminated. Clean the contaminated part or replace it.
b) Check if the actuator is assembled correctly.
3) Check the motor operation, by checking if there is a service test for this component, perform it first. If there is any defective parts, replace it or PH drive unit.

Code: M1-1610
Display: Paper Jamin MP tray
Description: The jammed paper has occurred in the MP tray.
Troubleshooting Guides: 1) Remove the jammed paper.
2) If the jammed paper occurs continually, check the followings.
a) Check if the MP pick up/forward/separation rollers are worn out or contaminated. Clean the contaminated part or replace it.
b) Check if the actuator is assembled correctly.
c) If there is a service test for the pick up , perform it first. If the clutch is defective, replace it.
d) If the problem persists, replace the MP unit.

Code: M1-5112, M1-5113, M1-5120
Display: Paper empty in tray 1
Paper empty in all trays
Description: Paper is empty in tray1 or all trays.
Troubleshooting Guides: 1) Take off the cassette. If there is no paper on the tray1, load the paper.
2) If the problem persists, check the following.
a) Check if the paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it.

Code: M1-5612
Display: Paper empty in MP tray
Description: Paper is empty in MP tray.
Troubleshooting Guides: 1) If there is no paper on the MP tray, load the paper.
2) If the problem persists, check the following.
a) Check if the MP paper empty actuator is assembled correctly. If it is broken or deformed, replace it with new one.
b) Check if the MP paper empty sensor connector is connected correctly. If the paper empty sensor is defective, replace it.

Code: M2-1111, M2-1114, M2-2210
Display: Paper Jam inside machine
Paper Jam inside of duplex
Description: The jammed paper has occurred inside machine.
Troubleshooting Guides: 1) Open the rear cover. Remove the jammed paper.
2) If the problem persists, check the following.
a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the FRAME-REGI unit and FRAME-SEPARATION unit are assembled properly. If there is any defective part in these units, replace it or Assy.
c) Check the motor operation, gear in the PH drive unit. If there is any defective parts, replace it or PH drive unit.
d) Check the T1-DRIVE unit. If there is any defective parts, replace it or T1-DRIVE unit.

Code: M3-1110, M3-1112
Display: Paper Jam in exit area
Paper jam inside machine
Description: The jammed paper has occurred in the exit area.
Troubleshooting Guides: 1) Remove the jammed paper.
2) If the problem persists, check the following.
a) Check if there is any obstacles or paper on the paper path. Remove it.
b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.
c) Check if the exit unit has any defective parts. Replace the exit unit.

Code: M3-2130
Display: Output bin full Remove paper
Description: The machine detected that the output tray has got full or the bin-full sensor is defective.
Troubleshooting Guides: 1) Remove the paper on the output tray.
2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

Code: S2-1110, S2-1210
Display: Error #S2-1110 Call for service
Error #S2-1210 Call for service
Description: CPU in the main board has some problem.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, replace the main board.

Code: S2-33xx
Display: No message
Description: • S2-3310 : The engine is warming up.
• S2-3311 : The engine is ready.
• S2-3312 : The engine is printing.
• S2-3313 : The engine is in the power save state.
• S2-3314 : The engine is in the error state.
• S2-3315 : The engine is in the recovery state.
• S2-3316 : The engine is waiting.
• S2-3317 : The engine is in EDC mode.
• S2-3318 : The engine is in low power mode.
• S2-3319 : The engine is in ACR (Auto Color Registration) mode.
• S2-331A : The engine is in image density control or image stabilization mode.
Troubleshooting Guides: When these errors display, wait until the message will be disappeared or turn the machine off then on.

Code: S2-4120
Display: Door open Close it
Description: Door is open or the cover open switch is defective.
Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board.

Code: S6-3113
Display: Error: #S6-3113 Call for service
Description: Network PHY chip is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, replace the main board.

Code: S6-3123
Display: Network Problem: IP Conflict
Description: IP address conflicts with that of other system.
There is no response when checking the ping test.
Troubleshooting Guides: Change the machine’s IP address.
• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.

Code: S6-3128
Display: 802.1x Network Error
Description: The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong.
Troubleshooting Guides: Check the setting-up for 802.1x confirmation server.
• Re-enter the server information and confirmation protocol.
• Re-enter the user information.

Code: S6-3231
Display: Not found Wireless network
Description: The machine can not find the SSID (Service Set Identifier).
Troubleshooting Guides: 1) Check the setting-up for wireless network.

Code: S6-3232
Display: Not Correct Wireless setting
Description: Wireless security settings like a WEP/WPA/WPA2 are incorrect.
Troubleshooting Guides: 1) Turn the machine and AP off then on.
2) Change the wireless network settings.

Code: S6-3233
Display: Not connect Wireless AP
Description: Wireless BSSID value is 0 or wireless module is disconnected.
Troubleshooting Guides: 1) Turn the machine and AP off then on.
2) Change the wireless network settings.

Code: S6-3234
Display: Fail connection to WPS
Description: WPS connection to AP is failed.
Troubleshooting Guides: 1) Retry the connection with WPS button.

Code: S6-3235, S6-3236
Display: Wi-Fi Direct is not ready
Wi-Fi Direct is not connect
Description: Wi-Fi Direct library is initialized.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Change the wireless network settings. Retry it.

Code: U1-21xx, U1-23xx
Display: Error: #U1-2xxx / Fuser Unit Failure:
#U1-2xxx.Turn off then on. Call for service if the problem persists
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary.

Code: U2-1111, U2-1112, U2-2112
Display: Error: #U2-xxxx Turn off then on
Description: LSU Motor does not work normally or LSU H Sync signal is abnormal.
Troubleshooting Guides: 1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

Code: U2-2113, U2-3112, U2-3113
Display: Error: #U2-xxxx Turn off then on
Description: LSU Motor does not work normally or LSU H Sync signal is abnormal.
Troubleshooting Guides: 1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

Code: U2-4112, U2-4113
Display: Error: #U2-xxxx Turn off then on
Description: LSU Motor does not work normally or LSU H Sync signal is abnormal.
Troubleshooting Guides: 1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

Code: U2-5112, U2-5113
Display: Error: #U2-xxxx Turn off then on
Description: LSU Motor does not work normally or LSU H Sync signal is abnormal.
Troubleshooting Guides: 1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung proXpress C3010 model and fix error codes list