OKI ES3037 Error Codes list and solutions
– Compatible Printer model: OKI ES3037
– OKI ES3037 Error Code description:
- Code: 001 … 011
- Display: Service Call 001: Error ~ 011: Error
- Description: CPU Exception
- Causes: Does error display reappear?
- Troubleshooting Guides: Turn power OFF and ON. Replace TIG board. (Replace EEPROM)
- Code: 020
- Display: Service Call 020: Error
- Description: CU ROM Hash Check Error 1
- Causes: Is program ROM DIMM set properly? Is error recovered by replacing program ROM DIMM?
- Troubleshooting Guides: Reset program ROM DIMM. Replace program ROM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 030
- Display: Service Call 030: Error
- Description: CU Slot1 DIMM RAM Check Error
- Causes: Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 031
- Display: Service Call 031: Error
- Description: CU Slot2 DIMM RAM Check Error
- Causes: Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 032
- Display: Service Call 032: Error
- Description: CU Slot3 DIMM RAM Check Error
- Causes: Is subject RAM DIMM set properly? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 035
- Display: Service Call 035: Error
- Description: Slot1 RAM Spec Error. The CU RAM Slot1 DIMM specification is not supported.
- Causes: Is RAM DIMM genuine? Is subject RAM DIMM gap setting proper? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Use genuine RAM DIMM. Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 036
- Display: Service Call 036: Error
- Description: Slot2 RAM Spec Error. The CU RAM Slot2 DIMM specification is not supported.
- Causes: Is RAM DIMM genuine? Is subject RAM DIMM gap setting proper? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Use genuine RAM DIMM. Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 037
- Display: Service Call 037: Error
- Description: Slot3 RAM Spec Error. The CU RAM Slot3 DIMM specification is notsupported.
- Causes: Is RAM DIMM genuine? Is subject RAM DIMM gap setting proper? Is error recovered by replacing subject ROM DIMM?
- Troubleshooting Guides: Use genuine RAM DIMM. Reset subject RAM DIMM. Replace RAM DIMM. Replace TIG board. (Replace EEPROM)
- Code: 040
- Display: Service Call 040: Error
- Description: CU EEPROM Error
- Causes: Is error recovered by replacing EEPROM on CU board?
- Troubleshooting Guides: Replace EEPROM. (Recover user environment.) Replace TIG board. (Replace EEPROM)
- Code: 041
- Display: Service Call 041: Error
- Description: CU Flash Error Flash ROM error on CU board.
- Causes: Does error display reappear?
- Troubleshooting Guides: Replace TIG board. (Replace EEPROM.)
- Code: 042 … 044
- Display: Service Call 042: Error ~ 044: Error
- Description: Flash File SYSTEM Error
- Causes: Failed access to Flash set directly on CU board.
- Troubleshooting Guides: Press 0, 3, 5, 6 to turn power ON, release buttons when [FLASH FORMAT] appears, wait until [ON-LINE] (2sec) and replace TIG board if symptom does not change.
- Code: 048
- Display: Service Call 048: Error
- Description: CU ROM for PS+PCL was set in Non-PS device.
- Causes: Is proper program ROM set?
- Troubleshooting Guides: Replace program ROM DIMM. Replace with proper program ROM DIMM.
Solve OKI ES3037 Error codes
- Code: 049
- Display: Service Call 049: Error
- Description: CU type mismatch CU ROM does not match with the device.
- Causes: Is proper program ROM set?
- Troubleshooting Guides: Replace program ROM DIMM. Replace with proper program ROM DIMM.
- Code: 050
- Display: Service Call 050: Error
- Description: Operater Panel Error
- Causes: Does error display reappear?
- Troubleshooting Guides: Refer to no LCD display flow chart.
- Code: 051
- Display: Service Call 051: Error
- Description: CU Fan Error Abnormal CPU cooling fan on CU board.
- Causes: Is connector set properly on CU board? Is error recovered by replacing fan?
- Troubleshooting Guides: Connect properly. Replace fan. Replace TIG board. (Replace EEPROM.)
- Code: 063
- Display: Service Call 063: Error
- Description: Network comm. Error Abnormal H/W I/F between CU-NIC.
- Causes: Is network board set properly? Is error recovered by replacing network board?
- Troubleshooting Guides: Set properly. Replace Network. Replace TIG board. (Replace EEPROM.)
- Code: 065
- Display: Service Call 065: Error
- Description: NIC Combination Error
- Causes: Is proper Network board for the model set?
- Troubleshooting Guides: Replace NIC card. Replace with proper Network board (MLETB11, etc.).
- Code: 070
- Display: Service Call 070: Error
- Description: CANT_HAPPEN PS firmware fault detected.
- Causes: Confirm that error is recovered by turning power OFF/ON.
- Troubleshooting Guides: Replace TIG board. (Replace EEPROM.)
- Code: 072
- Display: Service Call 072: Error
- Description: Engine communication error I/F error between PU-CU.
- Causes: Is CU assembly set properly? Is error recovered by replacing TIG board?
- Troubleshooting Guides: Set properly. Replace TIG board. (Replace EEPROM.) Replace PU board.
- Code: 073 … 075
- Display: Service Call 073: Error ~ 075: Error
- Description: Video overrun detect
- Causes: Is CU assembly set properly? Is error recovered by replacing TIG board?
- Troubleshooting Guides: Set properly. Replace TIG board. (Replace EEPROM.)
- Code: 102
- Display: Service Call 102: Error
- Description: Error in engine RAM read/write detected at power ON.
- Causes: Does error reoccur?
- Troubleshooting Guides: Replace engine control board (K7N).
- Code: 103
- Display: Service Call 103: Error
- Description: Error in engine SRAM read/write detected at power ON.
- Causes: Does error reoccur?
- Troubleshooting Guides: Replace engine control board (K7N).
- Code: 104
- Display: Service Call 104: Error
- Description: Error in engine EEPROM check total detected at power ON.
- Causes: Does error reoccur?
- Troubleshooting Guides: Replace engine control board (K7N).
- Code: 105
- Display: Service Call 105: Error
- Description: EEPROM not detected at power ON.
- Causes: Does EEPROM exist? Does error reoccur?
- Troubleshooting Guides: Check for EEPROM and set if not found. Replace engine control board (K7N).
- Code: 106
- Display: Service Call 106: Error
- Description: Error in engine control logic detected at power ON.
- Causes: Does error reoccur?
- Troubleshooting Guides: Replace engine control board (K7N).
- Code: 107
- Display: Service Call 107: Error
- Description: Engine ROM check sum error.
- Causes: Does error reoccur? Is error recovered by reloading PU F/W?
- Troubleshooting Guides: Reload PU I/F. Replace engine control board (K7N).
- Code: 110 … 116
- Display: Service Call 110: Error ~ 116: Error 110: Envelope Feeder 111: Duplex unit 112: 2nd Tray 113: 3rd Tray 114: 4th Tray 115: 5th Tray 116: Finisher
- Description: Option unit for different model detected.
- Causes: Is a proper option unit for the printer set?
- Troubleshooting Guides: Set proper option unit. Check connections and turn power ON. If error is not recovered, replace the unit.
- Code: 120
- Display: Service Call 120: Error
- Description: PU unit fan motor error.
- Causes: 1) Is fan in PU unit operating? 2) Error reoccurs after replacing fan motor.
- Troubleshooting Guides: Replace fan motor. Replace engine control board (K7N). Replace engine control board (K7N).
- Code: 121
- Display: Service Call 121: Error
- Description: High-voltage power supply I/F error.
- Causes: Is cable between PU board andhighvoltage power LSI connected properly?
- Troubleshooting Guides: Connect properly. Replace high-voltage power supply. Check improper connections for high-voltage.
- Code: 122
- Display: Service Call 122: Error
- Description: Low-voltage power supply fan error. Low-voltage power supply temperature error.
- Causes: 1) Is fan in low-voltage power supply unit operating? 2) Error reoccurs after replacing fan motor
- Troubleshooting Guides: Replace fan motor. Replace low-voltage power supply. Replace low-voltage power supply.
- Code: 123
- Display: Service Call 123: Error
- Description: Improper environment humidity detected by sensor.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace humidity sensor.
- Code: 124
- Display: Service Call 124: Error
- Description: Improper environment temperature detected by sensor.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace humidity sensor.
- Code: 125
- Display: Service Call 125: Error
- Description: Error detected at MT home position.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace MT.
- Code: 126
- Display: Turn power OFF and wait 126: Dew error
- Description: Sensor dew error.
- Causes: Sensor dew error detected.
- Troubleshooting Guides: Turn ON power after a while.
- Code: 130
- Display: Service Call 130: Error
- Description: Temperature rise detected at LED head.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Leave alone for 30 min. Turn power OFF. Leave for 30 min., then turn power ON. Replace LED head.
- Code: 131 … 134
- Display: Service Call 131: Y Head 132: M Head 133: C Head 134: K Head
- Description: Same unit not detected upon power ON or opening cover.
- Causes: 1) Is error message displayed? 2) Is LED head properly set? 3) Does error reoccur?
- Troubleshooting Guides: Confirm that LED head is set properly. Turn power ON again. Replace LED head assembly.
- Code: 140 … 143
- Display: Service Call 140: Y ID 141: M ID 142: C ID 143: K ID
- Description: Error detected at proper ID position.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn power ON again. Replace drum assembly.
- Code: 150 … 153
- Display: Service Call 150: Y 151: M 152: C 153: K
- Description: When a fuse could not be disconnected in the ID unit.
- Causes: Is ID unit set properly?
- Troubleshooting Guides: Check cable connections and replace engine board.
- Code: 154
- Display: Service Call 154: Error
- Description: When belt unit fuse cannot be disconnected.
- Causes: Is belt unit set properly?
- Troubleshooting Guides: Check cable connections and replace engine board.
- Code: 155
- Display: Service Call 155: Error
- Description: When fuser unit fuse cannot be disconnected.
- Causes: Is fuser unit set properly?
- Troubleshooting Guides: Check cable connections and replace engine board.
- Code: 160 … 163
- Display: Service Call 160: Y Toner 161: M Toner 162: C Toner 163: K Toner
- Description: Error detected by toner sensor.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Replace toner sensor or assembly (Y71-PWB). Same as above.
- Code: 170, 171, 174, 175
- Display: Service Call 170: Error 171: Error 174: Error 175: Error
- Description: Short circuit in fuser thermistor or open detected (high temp. or low temp.)
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace thermistor and turn power OFF. Leave aside for 30 min.
- Code: 172, 176
- Display: Service Call 172: Error 176: Error
- Description: Thermistor indicates high-temperature error.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace thermistor and turn power OFF. Leave aside for 30 min.
- Code: 173, 177
- Display: Service Call 173: Error 177: Error
- Description: Thermistor indicates low-temperature error.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace thermistor and turn power OFF. Leave aside for 30 min.
- Code: 179
- Display: Service Call 179: Error
- Description: Wrong fuser standard.
- Causes: 1) Does fuser match with model and power voltage? 2) Error reoccurs after setting fuser properly.
- Troubleshooting Guides: Set proper fuser. Check if fuser is set properly. Replace fuser.
- Code: 180 … 186
- Display: Service Call 180: Error ~ 186: Error
- Description: Communication disability with option unit detected by engine.
- Causes: 1) Is error message displayed? 2) Does error reoccur?
- Troubleshooting Guides: Turn ON power again. Replace option unit.
- Code: 187
- Display: Service Call 187: Error
- Description: Communication with control panel disabled.
- Causes: Is cable properly connected to control panel?
- Troubleshooting Guides: Connect properly. Replace control panel and cable.
- Code: 310
- Display: Close cover 310: Top cover open
- Description: Printer engine cover open.
- Causes: 1) Check if top cover is open. 2) Check if cover switch is proper.
- Troubleshooting Guides: Close top cover. Close side cover. Replace cover switch.
- Code: 320
- Display: Reset fuser 320: Fuser error
- Description: Same unit not detected upon power ON or opening cover.
- Causes: 1) Is error message displayed? 2) Is fuser unit set properly? 3) Does error reoccur?
- Troubleshooting Guides: Check if fuser is set properly. Reset fuser and turn ON power again. Replace fuser unit assembly.
- Code: 321
- Display: Turn power OFF and wait 321: MOTOR OVERHEAT
- Description: Printer cannot be used temporarily due to motor overheat.
- Causes:
- Troubleshooting Guides: Turn ON power after a while.
- Code: 323
- Display: Open/close cover 323: Paper thickness error
- Description: Sensor output out of range with no media. (Only for Factory Mode)
- Causes: 1) Are foreign objects mixed in sensor? 2) Does printer recover when detecting paper thickness by opening/closing tray? 3) Does printer recover by power OFF/ON.
- Troubleshooting Guides: Remove foreign objects. Normal.
- Code: 324
- Display: Open/close cover 324: Paper thickness error
- Description: Sensor output gap out of range with no media. (Only for Factory Mode)
- Causes: 1) Are foreign objects mixed in sensor? 2) Does printer recover when detecting paper thickness by opening/closing tray? 3) Does printer recover by power OFF/ON.
- Troubleshooting Guides: Remove foreign objects. Normal.
- Code: 325
- Display: Open/close cover 325: Paper thickness error
- Description: Media detect value out of range.
- Causes: 1) Is different media type mixed in? 2) Is media being double fed?
- Troubleshooting Guides: Remove foreign objects.
- Code: 326
- Display: Open/close cover 326: Paper thickness error
- Description: U-Heavy mode media detect value out of range.
- Causes: Is different media type mixed in?
- Troubleshooting Guides: Remove foreign objects.
- Code: 330
- Display: Reset belt 330: Belt error
- Description: Same unit not detected upon power ON or closing cover.
- Causes: 1) Is error message displayed? 2) Is belt unit set properly? 3) Does error reoccur?
- Troubleshooting Guides: Check set condition of belt unit. Reset belt unit and turn power ON again. Replace belt unit assembly.
- Code: 330 … 343
- Display: Reset drum 330~343: Drum error
- Description: Same as above.
- Causes: 1) Is error message displayed? 2) Is image drum set properly? 3) Does error reoccur?
- Troubleshooting Guides: Check set condition of ID. Turn power ON again. Replace ID unit assembly.
- Code: 350 … 353
- Display: Set new drum 350: Yellow drum life 351: Magenta drum life 352: Cyan drum life 353: Black drum life
- Description: ID unit life.
- Causes: Right after replacing ID unit?
- Troubleshooting Guides: Check ID unit life. Replace ID unit.
- Code: 354
- Display: Set new fuser 354: Fuser life
- Description: Fuser life (occurs when fuser life continuation is OFF).
- Causes: Right after replacing fuser?
- Troubleshooting Guides: Check fuser life. Replace fuser.
- Code: 355
- Display: Set new belt 355: Belt life
- Description: Belt life notified (alarm). Print N-count by opening and closing cover.
- Causes: Right after replacing belt?
- Troubleshooting Guides: Check belt life. Replace belt.
- Code: 356
- Display: Set new belt 356: Belt life
- Description: Waste toner belt life notified (alarm). Print N-count by opening and closing cover. N=20
- Causes: Right after replacing belt?
- Troubleshooting Guides: Check belt life. Replace belt.
- Code: 360
- Display: Set duplex unit 360: Duplex unit is open.
- Description: When duplex unit is removed from printer.
- Causes: Does error recover by resetting duplex unit?
- Troubleshooting Guides: Normal. Replace duplex unit or engine board.
- Code: 370
- Display: Check DUPLEX 370: Paper jam
- Description: Paper jam detected after paper rotated in duplex unit.
- Causes: Check paper jam in duplex unit.
- Troubleshooting Guides: Remove jammed paper. Check/replace duplex unit.
- Code: 371
- Display: Check DUPLEX 371: Paper jam
- Description: Paper jam during paper feed from duplex unit.
- Causes: Check paper jam in duplex unit.
- Troubleshooting Guides: Remove jammed paper. Check/replace duplex unit.
- Code: 372
- Display: Check DUPLEX 372: Paper jam
- Description:
- Causes: Check miss-feed in duplex unit.
- Troubleshooting Guides: Remove miss-fed paper and close cover. Check/replace duplex unit.
- Code: 380
- Display: Open front cover 380: Paper j
- Description: Paper jam during paper feed from cassette 1, 2, 3, 4 or 5.
- Causes: Check miss-feed in duplex unit.
- Troubleshooting Guides: Remove miss-fed paper and set cassette. Check/replace cassette 1, 2, 3, 4, or 5.
- Code: 381
- Display: Open top cover 381: Paper jam
- Description: Paper jam detected between black ID and fuser
- Causes: 1) Check paper jam between yellow ID and fuser. 2) Check fuser unit load.
- Troubleshooting Guides: Remove jammed paper. Replace fuser unit.
- Code: 382
- Display: Open top cover 382: Paper jam
- Description: Paper jam detected in fuser or during paper ejection from fuser.
- Causes: 1) Check paper jam in fuser and between yellow ID and fuser. 2) Check if paper ejection switch is proper.
- Troubleshooting Guides: Remove jammed paper. Replace paper ejection switch.
- Code: 383
- Display: Open top cover 383: Paper jam
- Description: Paper jam detected when paper started to enter duplex print unit.
- Causes: Check paper jam in duplex unit or at entrance.
- Troubleshooting Guides: Remove jammed paper. Check/replace duplex unit.
- Code: 389
- Display: Open top cover 389: Paper jam
- Description: Jam generated in paper path.
- Causes: Open front cover and check jammed paper.
- Troubleshooting Guides: Remove jammed paper.
- Code: 390
- Display: Check MP tray 390: Paper jam
- Description: Paper jam during paper feed from MT.
- Causes: Check for miss-fed paper around MT cassette.
- Troubleshooting Guides: Remove miss-fed paper and close cover. Check/replace MT.
- Code: 391 … 395
- Display: Check tray 391~395: Paper jam
- Description: Paper jam detected between cassette and black ID.
- Causes: 1) Check jammed paper between cassette and yellow ID. 2) Check if paper entry switch is normal.
- Troubleshooting Guides: Remove jammed paper. Replace entry switch.
- Code: 400
- Display: Open top cover 400: Paper size error
- Description: Non-set paper (45mm or above) detected by printer engine.
- Causes: 1) Is paper custom size? 2) Is paper standard size?
- Troubleshooting Guides: No treatment required. Adjust paper size guide in cassette. Replace paper size board (PXC PWB).
- Code: 410 … 413
- Display: Refill toner 410: Yellow 411: Magenta 412: Cyan 413: Blac
- Description: Certain toner is almost empty.
- Causes: 1) Selected toner cartridge is almost empty. 2) Check if selected toner cartridge is normal.
- Troubleshooting Guides: Replace with new toner kit. Replace selected toner sensor.
- Code: 480
- Display: Remove paper 480: Stacker full
- Description: Paper ejection stacker is full.
- Causes: 1) Check if stacker is full. 2) Check if stacker full sensor is operating properly.
- Troubleshooting Guides: Remove paper from stacker. Replace stacker full sensor.
- Code: 490
- Display: Set 490: No paper in MP tray (* stands for A4 B4, etc.)
- Description: No paper in selected cassette. cassette is not set, or paper ran out in cassette being used.
- Causes: 1) Check if paper is empty in MT. 2) Check if paper-end sensor is operating properly.
- Troubleshooting Guides: Set paper in MT. Replace paper-end sensor.
- Code: 491 … 495
- Display: Set 491~495: No paper in * tray (* stands for A4 B4, etc.)
- Description: Paper empty in cassette 1, 2, 3, 4, or 5.
- Causes: 1) Check if paper is empty in selected cassette. 2) Check if paper-end sensor is operating properly.
- Troubleshooting Guides: Set paper in selected cassette. Replace the corresponding paper-end sensor.
– Get more information about Epson XP 15000 troubleshooting, click here
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
Waste Ink Pad Counter Utility Functions:
– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error
– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.
– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information
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