Mutoh ValueJet 1608H Error Codes and Quick guides solved

Mutoh ValueJet 1608H Error Codes and Quick guides solved

– Printer model: Mutoh ValueJet 1608H
– Mutoh ValueJet 1608H Error Code List and description errors:

• Code: E016-00
• Display: E 016 error Interrupt [00]
• Description: Interruption exception error: Abnormal condition in interruption process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-01
• Display: E 016 error TLB Modif [01]
• Description: Command border exception/TLB exception (load or command fetch) error: Abnormal condition in command border. Or TLB exception in data load or command fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-02
• Display: E 016 error TLB-L/I [02]
• Description: Data border exception/TLB exception
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-03
• Display: E 016 error TLB-S [03]
• Description: Data border exception/TLB exception (store) error: Abnormal condition in data border. Or TLB exception in data storing.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-04
• Display: E 016 error AddErr-L/I [04]
• Description: Address exception error (load or command fetch): Address error in command load or fetch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-05
• Display: E 016 error AddErr-S [05]
• Description: Address exception error (store): Address error in saving process.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-06
• Display: E 016 error BusErr-I [06]
• Description: Pass exception error (command fetch): Address error in command loading or storing
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check if the firmware is the latest one. 4. Check the serial number of the printer. 5. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-07
• Display: E 016 error BusErr-L [07]
• Description: Bus exception error (load or store): Bus error in command loading or storing
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be damaged. • Contact your local MUTOH dealer • Replace MAIN board assembly.

• Code: E016-08
• Display: E 016 error SystemCall [08]
• Description: System call exception error: Abnormal condition in system call
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be damaged. • Contact your local MUTOH dealer • Replace MAIN board assembly.

• Code: E016-09
• Display: E 016 error BreakPoint [09]
• Description: Break point exception error: Abnormal condition in break point
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be damaged. • Contact your local MUTOH dealer • Replace MAIN board assembly.

• Code: E016-10
• Display: E 016 error Reserverd [10]
• Description: Reserved command exception error: Abnormal condition in reserved command
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be damaged. • Contact your local MUTOH dealer • Replace MAIN board assembly.

• Code: E016-11
• Display: E 016 error Copro [11]
• Description: Coprocessor disabled exception error: Abnormal condition in coprocessor
• Troubleshooting Guides: 1. Check the serial number of the printer. 2. MAIN board assembly may be damaged. • Contact your local MUTOH dealer • Replace MAIN board assembly.

• Code: E016-12
• Display: E 016 error Overflow [12]
• Description: Arithmetic overflow exception error: Overflow occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-13
• Display: E 016 error Trap [13]
• Description: Trap exception error: Trap occurs
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-15
• Display: E 016 error Floating [15]
• Description: Floating point exception error: Abnormal condition in floating point process
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-23
• Display: E016 Error Watch [23]
• Description: Watch exception error: An anomaly is detected in Watch.
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-32
• Display: E 016 error WatchDog [32]
• Description: Watchdog time-out exception error: Time-out in watchdog
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E016-33
• Display: E 016 error Abort Err [33]
• Description: Abort error: Process aborted
• Troubleshooting Guides: 1. Check AC power supply and printer peripherals. 2. Check whether the same error occurs. Even when there is no problem, turn off the printer and turn it back on a few times to check. 3. Check the serial number of the printer. 4. MAIN board assembly may be damaged. • Contact your local MUTOH dealer. • Replace MAIN board assembly.

• Code: E065
• Display: E065 Error PF motor
• Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease • Remove paper jam. Check the connection of the following connectors of MAIN board assembly. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • Connector that is connecting PF motor and PF motor relay 5. Check if DC42V is correctly supplied from Power board assembly, using the tester. If Main power board assembly is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate • Replace PF encoder assembly. • Install PF encoder scale properly. 10. PF encoder assembly may be damaged. 11. MAIN board assembly may be damaged. • Adjust PF belt tension. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E066
• Display: E066 Error CR motor
• Description: An anomaly is detected in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. 5. Check if T fence is dirty or twisted. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board assembly: • CR motor assembly connector: J21 • CR_FFC connector: J9 to J11, J40 CR board assembly: • CR_FFC connector: J201 to J203, J215 • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor assembly • CR board assembly • MAIN board assembly • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board assembly connector J207 b) Replace the following parts. • CR encoder • T fence • CR motor assembly: • CR_FFC • CR board assembly 7. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. 8. Check the connection of HEATER RELAY board J14. Replace HEATER RELAY board assembly. 9. HEATER RELAY board assembly may be damaged. 10. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E067
• Display: E067 Error PF encoder
• Description: An anomaly is detected in PF motor (X-axis) during printer operation. Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if the is paper jam around Grid Roller. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 4. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease • Remove paper jam. Check the connection of the following connectors of MAIN board assembly. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • Connector that is connecting PF motor and PF motor relay 5. Check if DC42V is correctly supplied from Power board assembly, using the tester. If Main power board assembly is damaged, replace it. 6. PF encoder may be damaged. 7. Check if PF encoder scale is installed facing the correct direction. 8. Check if PF encoder scale is dirty or misted over. 9. Check if the tension of PF belt is appropriate • Replace PF encoder assembly. • Install PF encoder scale properly. 10. PF encoder assembly may be damaged. 11. MAIN board assembly may be damaged. • Adjust PF belt tension. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E068
• Display: E068 Error CR encoder
• Description: Displayed when there is a big difference between motor command value and feedback from encoder.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. 5. Check if T fence is dirty or twisted. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board assembly: • CR motor assembly connector: J21 • CR_FFC connector: J9 to J11, J40 CR board assembly: • CR_FFC connector: J201 to J203, J215 • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor assembly • CR board assembly • MAIN board assembly • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board assembly connector J207 b) Replace the following parts. • CR encoder • T fence • CR motor assembly: • CR_FFC • CR board assembly 7. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. 8. Check the connection of HEATER RELAY board J14. Replace HEATER RELAY board assembly. 9. HEATER RELAY board assembly may be damaged. 10. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E069
• Display: E069 Error PF Timeout
• Description: An anomaly is detected in media feed amount (X-axis) during printer operation. Displayed when Grid roller has not reached the designated position.
• Troubleshooting Guides: 1. Check the error record in “Test 7: Record” in the self-diagnosis function. 2. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 3. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 4. PF encoder assembly may be damaged. 5. PF encoder assembly may be damaged. 6. MAIN board assembly may be damaged. Check the connection of the following connectors of MAIN board assembly. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • Connector that is connecting PF motor and PF motor relay • Replace PF encoder assembly. • If Main power board assembly is damaged, replace it. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E070
• Display: E070 Error CR Timeout
• Description: A timeout is detected in the Head shift amount (Y-axis) during printer operation. Displayed when Carriage has not reached the designated position.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. 5. Check if T fence is dirty or twisted. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board assembly: • CR motor assembly connector: J21 • CR_FFC connector: J9 to J11, J40 CR board assembly: • CR_FFC connector: J201 to J203, J215 • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor assembly • CR board assembly • MAIN board assembly • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board assembly connector J207 b) Replace the following parts. • CR encoder • T fence • CR motor assembly: • CR_FFC • CR board assembly 7. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. 8. Check the connection of HEATER RELAY board J14. Replace HEATER RELAY board assembly. 9. HEATER RELAY board assembly may be damaged. 10. MAIN board assembly may be damaged. Replace MAIN board assembly.

– Mutoh ValueJet 1608H Error codes and solution steps to fix:

• Code: E071
• Display: E071 Error PF Overcurrent
• Description: An overload condition is detected in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder assembly may be damaged. 7. PF encoder assembly may be damaged. 8. MAIN board assembly may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board assembly. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • Connector that is connecting PF motor and PF motor relay • Replace PF encoder assembly. • If Main power board assembly is damaged, replace it. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E072
• Display: E072 Error CR Overcurrent
• Description: An overload condition is detected in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. 5. Check if T fence is dirty or twisted. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board assembly: • CR motor assembly connector: J21 • CR_FFC connector: J9 to J11, J40 CR board assembly: • CR_FFC connector: J201 to J203, J215 • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor assembly • CR board assembly • MAIN board assembly • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board assembly connector J207 b) Replace the following parts. • CR encoder • T fence • CR motor assembly: • CR_FFC • CR board assembly 7. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. 8. Check the connection of HEATER RELAY board J14. Replace HEATER RELAY board assembly. 9. HEATER RELAY board assembly may be damaged. 10. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E073
• Display: E073 Error PF2 Overcurrent
• Description: An overload condition is detected in PF motor (X-axis) during printer operation.
• Troubleshooting Guides: 1. Is the weight of the media used within the recommended weight? 2. Is there paper jam around Grid roller? 3. Check the error record in “Test 7: Record” in the self-diagnosis function. 4. Set the endurance time to more than 50 times in “Life2: PF Motor” in the self-diagnosis function to see if any errors related to PF motor such as “PF motor error” occurs. 5. Check “Encoder: PF” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Turn PF connecting axle by hand and see if the value displayed on the panel changes as follows. • Front feed direction: Increase • Back feed direction: Decrease 6. PF encoder assembly may be damaged. 7. PF encoder assembly may be damaged. 8. MAIN board assembly may be damaged. • Explain the user about the recommended media weight. • Remove paper jam, check if Media holder and Print head are damaged, and check if the same error occurs. Check the connection of the following connectors of MAIN board assembly. • PF motor cable assembly connector: J20 • PF_ENC assembly connector: J12 • Connector that is connecting PF motor and PF motor relay • Replace PF encoder assembly. • If Main power board assembly is damaged, replace it. • Replace PF motor assembly. • Replace MAIN board assembly.

• Code: E074
• Display: E074 Error CR2 Overcurrent
• Description: An overload condition is detected in CR motor (Y-axis) during printer operation.
• Troubleshooting Guides: 1. Check if there is paper jam around Grid Roller or any foreign substances around the range of CR movement. 2. Check the error record in “Test 7: Record” in the self-diagnosis function. 3. Move Carriage from side to side while the printer is turned off and see if there is anywhere Carriage does not move smoothly. 4. Set the endurance time to more than 50 times in “Life1: CR Motor” in the self-diagnosis function to see if any errors related to PF motor such as “CR motor error” occurs. 5. Check if T fence is dirty or twisted. • After removing any foreign substances and checking if the printer itself is not damaged, check if the same error still occurs. • Check if T fence is placed between CR encoders. If not, reassemble CR encoder correctly. If T fence is damaged, replace it. • Clean and lubricate CR rail roller guide. • Check the connection of the following connectors. MAIN board assembly: • CR motor assembly connector: J21 • CR_FFC connector: J9 to J11, J40 CR board assembly: • CR_FFC connector: J201 to J203, J215 • Check the connection to CR motor is appropriate. • Check if the tensions of CR speed reduction belt and Steel belt are appropriate. Replace the following parts: • T fence • CR encoder • CR_FFC • CR motor assembly • CR board assembly • MAIN board assembly • When there is grease or dust on it: Wipe it with a dry cloth. • When there is ink on it: Damp a cloth with mild detergent and lightly wipe off the ink. • When it is too dirty and the adhered substance cannot be removed: Replace T fence. 6. Check “Encoder: CR” in “Check3: Test” – “Test5: Encoder” in the self-diagnosis function. • Mover Carriage to see if the values on the panel increases/decreases as follows. • CW direction: Increase • CCW direction: Decrease When NG: a) Check the cable connection at the following places. • CR board assembly connector J207 b) Replace the following parts. • CR encoder • T fence • CR motor assembly: • CR_FFC • CR board assembly 7. Carriage lock solenoid may be damaged. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved in “Sen.1: CR Origin” in the self-diagnosis function.) When Carriage lock solenoid is malfunctioning, replace it. 8. Check the connection of HEATER RELAY board J14. Replace HEATER RELAY board assembly. 9. HEATER RELAY board assembly may be damaged. 10. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: E075
• Display: E075 Error Head cable
• Description: An anomaly is detected in Head FFC or Head thermistor.
• Troubleshooting Guides: 1. Check the connection of Head FFCs on the CR board assembly side and the head side. • Is Head FFC obliquely inserted? Correctly insert Head FFC to the connector again 2. Is Head FFC disconnected? Replace Head FFC. 3. Head thermistor may be malfunctioning. Replace Print head.

• Code: E076
• Display: E076 Error Pre heater
• Description: An anomaly is detected in Pre heater system (Thermistor, Heater).
• Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board J7, J8, J15, J16, J6, and J3. 3. Replace HEATER RELAY board assembly and HEATER CONT 3 board assembly. 4. Replace Heater.

• Code: E077
• Display: E077 Error Platen heater
• Description: An anomaly is detected in Platen heater system (Thermistor, Heater).
• Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board J2, J5, J12, J13, J1, and J3. 3. Replace HEATER RELAY board assembly and HEATER CONT 3 board assembly. 4. Replace Heater.

• Code: E078
• Display: E078 Error Drier
• Description: An anomaly is detected in Drier system (Thermistor, Heater).
• Troubleshooting Guides: Thermistor or Heater’s connector may be disconnected, wiring may be faulty, or Thermistor cable maybe nipped by plates, or Heater may be damaged. 1. Plug Thermistor or Heater’s connector properly. 2. Check the connections of HEATER RELAY board J3, J6, J9, J17, and J18. 3. Replace HEATER RELAY board assembly and HEATER CONT 3 board assembly. 4. Replace Heater.

• Code: E079
• Display: E079 Error Commu.
• Description: An anomaly is detected in serial communication between MAIN board assembly and HEATER CONTROL board assembly during printer operation.
• Troubleshooting Guides: • Communication cable may be malfunctioning.< • Firmware on HEATER CONTROL board assembly may be malfunctioning. • MAIN board assembly may be malfunctioning. • HEATER CONTROL board assembly may be malfunctioning. • HEATER JUNCTION board assembly may be malfunctioning. 1. Check the connection between MAIN board assembly and HEATER CONTROL board assembly. 2. Check the connection between HEATER JUNCTION board assembly and HEATER CONTROL board assembly. 3. Check the version of the firmware and install the latest firmware. 4. Replace HEATER CONTROL board assembly or MAIN board assembly. 5. Replace HEATER JUNCTION board assembly.

• Code: E080
• Display: E080 Error Junction
• Description: An anomaly is detected in serial communication between HEATER JUNCTION board assembly and HEATER CONTROL board assembly during printer operation.
• Troubleshooting Guides: • Communication cable may be malfunctioning.< • Firmware on HEATER CONTROL board assembly may be malfunctioning. • MAIN board assembly may be malfunctioning. • HEATER CONTROL board assembly may be malfunctioning. • HEATER JUNCTION board assembly may be malfunctioning. 1. Check the connection between MAIN board assembly and HEATER CONTROL board assembly. 2. Check the connection between HEATER JUNCTION board assembly and HEATER CONTROL board assembly. 3. Check the version of the firmware and install the latest firmware. 4. Replace HEATER CONTROL board assembly or MAIN board assembly. 5. Replace HEATER JUNCTION board assembly.

• Code: E081
• Display: E081 Error CR Origin
• Description: CR_HP cannot be detected.
• Troubleshooting Guides: 1. Check CR origin sensor in “Sen.1: CR Origin” in the self-diagnosis function. (Check if “ON” is displayed when Carriage is locked and “OFF” is displayed when Carriage is moved.) Check connection of CR origin sensor cable assembly connector. 2. CR origin sensor may be damaged. Replace it. 3. Check the connection of MAIN board assembly J24. 4. MAIN board assembly may be damaged. Replace it.

• Code: E085
• Display: E085 Error Head Heat
• Description: An anomaly is detected in Head driver.
• Troubleshooting Guides: Head, Head FFC, or CR_FFC may be malfunctioning. 1. Replace Head FFC. 2. Replace CR_FFC. 3. Replace Print head.

• Code: E087
• Display: E087 Error H transistor Th.
• Description: An anomaly is detected in Head transistor.
• Troubleshooting Guides: Head transistor on MAIN board assembly may have temperature anomaly or Thermistor sensor may be malfunctioning. 1. Replace MAIN board assembly. 2. Check the connections of CR_FFC and Head FFC. 3. Replace Print head.

• Code: E090
• Display: E090 Error Heater Volt.
• Description: Displayed when voltage exceeds the threshold level of 200V start up even though the printer was started with the voltage of 100V on HEATER CONTROL board assembly.
• Troubleshooting Guides: Input voltage from AC inlet or HEATER CONTROL board assembly may be malfunctioning. 1. Check the input voltage from AC inlet. 2. Replace HEATER CONTROL board assembly.

• Code: E097
• Display: E097 Error NVRAM.
• Description: An anomaly is detected in NVRAM.
• Troubleshooting Guides: Replace MAIN board assembly.

• Code: E124
• Display: E124 Error PG Origin
• Description: An anomaly is detected in PG origin sensor or PG motor.
• Troubleshooting Guides: 1. Check the connections of PG origin sensor, PG motor connector, and CR_FFC. 2. Is the screw of coupling installed on PG motor loose? 3. Is the coupling skewed? 4. Is the screw on Worm drive loose? 5. Is the direction of worm wheel appropriate? • CR board assembly PG origin sensor connector: J209 CR_FFC connector: J201, J202, J203, J215 PG motor connector: J214 • PG motor cable connection • MAIN board assembly CR_FFC connector: J11, J10, J9, J48 • Install each part properly. 6. PG origin sensor may be malfunctioning. Replace PG origin sensor. 7. CR board assembly may be malfunctioning. Replace CR board assembly. 8. CR_FFC connector may be damaged. Replace CR_FFC. 9. PG motor may be malfunctioning. Replace PG motor. 10. MAIN board assembly may be malfunctioning. Replace MAIN board assembly.

• Code: E125
• Display: E125 Error P Height Sns
• Description: An anomaly is detected in Media thickness detection sensor.
• Troubleshooting Guides: 1. Check if Solenoid at media detection area is operating properly when detecting the media thickness. 2. Check the connection of Media thickness detection solenoid relay connector. If it is malfunctioning, replace Media thickness detection solenoid. Check the following connectors. • CR board assembly: J213 • Connectors of Media thickness detection solenoid and Relay cable Replace it as necessary. 3. Check the connection of Media thickness detection sensor connector. *Check the connectors on the path. CR board assembly Media thickness detection sensor connector: J213 CR_FFC: J201, J202, J203, J215 MAIN board assembly CR_FFC connector: J11, J10, J9, J48 4. Media thickness detection sensor may be malfunctioning. • If PG value was changed manually and PG has not been adjusted after changing Head, perform PG adjustment. • Replace Media thickness detection sensor. 5. CR board assembly may be malfunctioning. Replace CR board assembly. 6. CR_FFC connector may be damaged. Replace CR_FFC. 7. MAIN board assembly may be malfunctioning. Replace MAIN board assembly.F

• Code: E126
• Display: E126 Error PG motor
• Description: An anomaly is detected in serial communication between MAIN board and CR board.
• Troubleshooting Guides: 1. Check the connection of CR_FFC. CR board assembly CR_FFC: J201, J202, J203, J215 MAIN board assembly CR_FFC connector: J11, J10, J9, J48 Replace CR_FFC. 2. CR_FFC may be damaged. 3. CR board assembly may be malfunctioning. Replace CR board assembly. 4. MAIN board assembly may be malfunctioning. Replace MAIN board assembly.

• Code: E144
• Display: E144 Error Serial write
• Description: Failure is detected during serial communication writing between MAIN board assembly and CR board assembly.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board assembly may be malfunctioning. 3. MAIN board assembly may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board assembly. 5. Replace MAIN board assembly.

• Code: E145
• Display: E145 Error Serial read
• Description: Failure is detected during serial communication reading between MAIN board assembly and CR board assembly.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board assembly may be malfunctioning. 3. MAIN board assembly may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board assembly. 5. Replace MAIN board assembly.

• Code: E146
• Display: E146 Error Serial AD cable 1
• Description: Disconnection of AD cable 1 (Temperature measuring sensor cable on the opposite side of origin) is detected in serial communication between MAIN board assembly and CR board assembly.
• Troubleshooting Guides: 1. The connection of AD cable 1 (temperature measuring sensor) may be faulty or it may be damaged. 2. CR board assembly may be malfunctioning. 3. MAIN board assembly may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of AD cable 1. 3. Replace Air heater assembly_L. 4. Replace CR board assembly. 5. Replace MAIN board assembly.

• Code: E147
• Display: E147 Error Serial AD cable 2
• Description: Disconnection of AD cable 2 (Temperature measuring sensor cable on the origin side) is detected in serial communication between MAIN board assembly and CR board assembly.
• Troubleshooting Guides: 1. The connection of AD cable 2 (temperature measuring sensor) may be faulty or it may be damaged. 2. CR board assembly may be malfunctioning. 3. MAIN board assembly may be malfunctioning.
  1. Restart the printer to see if the same error still occurs. 2. Check the connection of AD cable 2. 3. Replace Air heater assembly_R. 4. Replace CR board assembly. 5. Replace MAIN board assembly.

• Code: E148
• Display: E148 Error Serial read compare
• Description: A data read in by serial communication between MAIN board assembly and CR board assembly is different from the required one.
• Troubleshooting Guides: 1. CR FFC’s connection may be faulty or it may be damaged. 2. CR board assembly may be malfunctioning. 3. MAIN board assembly may be malfunctioning.
  1. Restart the printer to see if the same error still occurs 2. Check the connection of CR FFC. 3. Replace CR FFC. 4. Replace CR board assembly. 5. Replace MAIN board assembly.

• Code: n01
• Display: Cover open
• Description: Front cover is open.
• Troubleshooting Guides: Is Switch board pressing the sensor while Front cover is closed? Fix Switch board so that it presses the sensor. 2. Is Switch board installed facing down? Reinstall it correctly. 3. Is Cover sensor assembly wobbly? Tighten the screw on Cover sensor assembly. 4. Are the cables of F cover R sensor assembly and F cover L sensor assembly securely connected? Securely connect the cable of F cover R sensor assembly to MAIN board assembly connector J38 and the cable of F cover L sensor assembly to HEATER RELAY2 board assembly connector J8. Check if the interlock cable is securely connected to MAIN board assembly J40. 5. Are F cover R sensor assembly and F cover L sensor assembly damaged? Replace F cover R sensor assembly and F cover L sensor assembly. 6. Check the operation of Front cover sensor assembly in “Sen 4: Cover” in the selfdiagnosis function. Replace Front cover sensor assembly. 7. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n02
• Display: Mainte. Cover[*] Open Either L or R is indicated in [*].
• Description: Maintenance cover is open.
• Troubleshooting Guides: 1. Is Maintenance cover sensor wobbly? Tighten the screw on Maintenance cover sensor assembly. 2. Check if the sensor is in the closed status when Maintenance cover is closed. Adjust the location of the sensor so that the sensor is in the closed status when Maintenance cover is closed. 3. Check if the mounting direction of the sensor is inverted. If the sensor’s open side is not facing the rear side of the printer, reinstall the sensor. 4. Is the cable of Maintenance cover sensor securely connected? Securely connect the cable of Maintenance cover R sensor to MAIN board assembly J54 and the cable of Maintenance cover L sensor assembly to MAIN board assembly J55. 5. Is Maintenance cover sensor damaged? Replace Maintenance cover sensor assembly. 6. Is Maintenance cover damaged? Replace Maintenance cover. 7. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n03
• Display: Set media
• Description: Media holding lever is raised.
• Troubleshooting Guides: 1. Does Pressurizing lever move smoothly? Lubricate pressure cam. 2. Is Lever sensor assembly securely installed? Adjust the mounting position of Lever sensor assembly. 3. Is the sensor portion of Lever sensor assembly dirty? Clean the sensor portion with a cotton swab, etc. 4. Is the cable of Lever sensor assembly securely connected? Securely connect Lever sensor cable assembly to MAIN board assembly connector J30. 5. Check the operation of Lever sensor in “Sen 7: Lever” in the self-diagnosis function. Replace Lever sensor assembly. 6. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n04
• Display: End of Roll
• Description: Media has run out.
• Troubleshooting Guides: 1. Is the cable of Paper rear sensor assembly placed under Paper guide R securely connected? Securely connect it to MAIN board assembly connector J42. 2. Check if there is paper in “Sen 9: PaperRear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, check the item 5. 3. Paper rear sensor assembly may need adjustment or it may be damaged. Adjust Paper rear sensor assembly. If the same error continues to be displayed, replace Paper rear sensor assembly. 4. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n05
• Display: No media
• Description: Media is not loaded.
• Troubleshooting Guides: 1. Check if there is paper in “Sen. 9 : PaperRear” in the self-diagnosis function. If “No media” is displayed even when paper is loaded, replace Paper rear sensor assembly. 2. Does the media in use have low reflectance? Instruct the user that media with low reflectance cannot be used. – 3. Is the cable of Paper rear sensor assembly placed under Paper guide R securely connected? Securely connect it to MAIN board assembly connector J42. 4. Paper rear sensor assembly may need adjustment or it may be damaged. Adjust Paper rear sensor assembly. If the same error continues to be displayed, replace Paper rear sensor assembly. 5. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n06
• Display: Media detection error
• Description: Media detection has failed.
• Troubleshooting Guides: 1. Is the media loaded outside the printing range (not placed in the center or the width is smaller than the minimum width)? Instruct the user how to load media. 2. Is Paper edge sensor assembly securely installed? Install Paper edge sensor correctly. 3. Is Platen non-reflective tape damaged? Replace Platen non-reflective tape. 4. Are there taint or any foreign substances on the surface of Platen and Paper edge sensor? Remove any taint or foreign substances. 5. Is Paper edge sensor assembly damaged? Replace Paper edge sensor. 6. Is the cable of Paper edge sensor assembly placed on Head securely connected? Securely connect it to CR board assembly connector J208. 7. Is the cable of Paper rear sensor placed under Paper guide R securely connected? Securely connect it to MAIN board assembly connector J42. 8. Check the sensitivity of the sensor in “Sen 8: EdgeAD” in the self-diagnosis function. • Adjust with the volumes of MAIN board assembly (R375 and R377). • Replace Paper edge sensor assembly. 9. Does the media in use have low reflectance? • Instruct the user that media with low reflectance cannot be used. – 10. Is CR_FFC obliquely inserted? Correctly plug the following connectors again. • MAIN board assembly: J9, J10, J11, J48 • CR board assembly : J201, J202, J203, J215 11. CR_FFC may be damaged. Replace CR_FFC. 12. CR board assembly may be damaged. Replace CR board assembly. 13. MAIN board assembly may be damaged. Replace MAIN board assembly.

• Code: n07
• Display: Media skew error
• Description: Media is running obliquely.
• Troubleshooting Guides: 1. Reload media and check whether the same error occurs. If the error is due to the way the user loads the media, instruct the user how to load media properly. 2. Does Suction FAN correctly operate in “Test6: Fan” – “Fan1: Vacuum Fan” in the self-diagnosis function? Check the connection of the connectors of the following MAIN board assemblies. • Suction FAN1 cable: J25 • Suction FAN2 cable: J26 • Suction FAN3 cable: J28 • Suction FAN4 cable: J29 • Replace Suction FAN assembly. • Replace the cable of Suction FAN that is not working properly. 3. Is the pressure suitably adjusted for the media? Adjust the pressure so that there is no skew, horizontal banding, or mark left by pressurizing rollers. 4. When using board type media, is more than two-thirds of pressurizing rollers placed over the end section of the media? Adjust the media position so that more than twothirds of pressurizing rollers placed over the end section of the board type media, or the end section does not come in contact with the pressurizing rollers.

• Code: n08
• Display: [*] Ink Near End [*] Ink End
• Description: *Up to seven colors are indicated simultaneously in [*] by K, k, C, c, M, m, Y and y when no (little) ink is detected in Sub tank(s). When there is no ink in any of Sub tanks, [ALL] is displayed.
  Ink has run out. Printing operation stops immediately. (Printing operation does not stop when Ink Near End is displayed.)
• Troubleshooting Guides: 1. Check the ink in the ink bag. Replace the ink bags when there is no (little) ink. If there is sufficient amount of ink, refer to the check item 2. – 2. Check the ink bag with no ink in “Ctrl2 : Sensor” – “Sen.4: etc” – “18: Ink END KkCcMmYy” in the self-diagnosis function to see if the ink bag displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. If the same error continues to be displayed, refer to the check item 3. 3. Check the connection of the connectors of Sub tank control relay cable. *Check the connection of the connectors on the path. Correctly plug the following connectors again. HEATER JUNCTION board assembly (R side): • Connector J11 (K1) • Connector J12 (K2) • Connector J13 (C1) • Connector J14 (C2) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J11 (Y1) • Connector J12 (Y2) • Connector J13 (M1) • Connector J14 (M2) • Connector J3 MAIN board assembly: J43 HEATER CONTROL Board assembly 3: J9, J10 If the same error continues to be displayed even after inserting the above connectors again, Sub tank control relay cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Is there ink leakage or bleeding around the connection area of Ink tube? Check the connection of Ink tube. – 5. Has the ink bag been left removed? Replace GB connector. 6. Check if Solenoid valve is correctly operating in “Check13: ExControl” – “Ctrl2: Sensor” – “Sen.2 : TankValveCheck” in the self-diagnosis function. Two-way valve may be damaged. If the same error continues to be displayed after replacing it, MAIN board assembly may be damaged. Replace MAIN board assembly. 7. HEATER JUNCTION board may be damaged. Replace HEATER JUNCTION board.

• Code: n09
• Display: [*] No cartridge
• Description: *Up to seven colors are indicated simultaneously in [*] by K, k, C, c, M, m, Y and y when no ink bag is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
  Ink bag is not inserted.
• Troubleshooting Guides: 1. Are Ink bags used dedicated ink bags? Instruct the user to use the dedicated ink bags. – 2. Is the message displayed after turning off the printer and turning it back on? When the message is displayed: Refer to the check item 2 for action. – 3. Check if there are ink bags in “Ctrl2 : Sensor” – “Sen.4: etc” – “17: Ink NOT” in the selfdiagnosis function to see if the ink bag displayed is the same one with the error. Insert or remove the cartridge and wait for more than three minutes to see if the same error is still displayed. • If the same error continues to be displayed, adjust the mounting position of Ink bag control cable. • If the same error continues to be displayed after adjustment, check the connection. • If the same error continues to be displayed after checking the connection, Ink bag control cable may be damaged. Replace it. • If the same error continues to be displayed after replacing it, refer to the check item 4. 4. Check the connection of the connector of Ink sensor cable. Correctly plug the following connectors again. HEATER JUNCTION board assembly (R side): • Connector J5 (K1) • Connector J6 (K2) • Connector J7 (C1) • Connector J8 (C2) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J5 (Y1) • Connector J6 (Y2) • Connector J7 (M1) • Connector J84 (M2) • Connector J3 MAIN board assembly: J43 HEATER CONTROL board assembly 3: J9, J10 If the same error continues to be displayed even after inserting the above connectors again, Ink sensor cable or the cables on the path may be damaged. Replace it. If the same error continues to be displayed after replacing it, MAIN board assembly may be damaged. Replace it 5. HEATER JUNCTION board assembly may be damaged. Replace HEATER JUNCTION board assembly.

• Code: n10
• Display: [*] No S/C card
• Description: *Up to seven colors are indicated simultaneously in [*] by K, k, C, c, M, m, Y and y when no S/C card is detected. When there is no S/C card, [ALL] is displayed. S/C card is not inserted.
• Troubleshooting Guides: 1. Check if the dedicated Smart chip cards are used. Instruct the user to use the dedicated Smart chip cards. – 2. Is the message displayed after turning off the printer and turning it back on? When the message is displayed: Refer to the check item 2 for action. – 3. Check if Smart chip cards are correctly detected in “Ctrl2: Sensor” – “Sen.4 : etc.” – “19 : S/C NOT” in the self-diagnosis function. Insert or remove Smart IC chop cards to see if “S/ C NOT [KkCcMmYy]” display changes. If the display is abnormalIf the display is abnormal, refer to the check item 3 for action. 4. Check the connection of the connector of Ink sensor cable. *Check the connection of the connectors on the path. Correctly insert the following connectors again. MAIN board assembly: J43 HEATER CONTROL board assembly 3: J9, J10 HEATER JUNCTION board assembly (R side): • Connector J5 (K1) • Connector J6 (K2) • Connector J7 (C1) • Connector J8 (C2) • Connector J4 • Connector J3 HEATER JUNCTION board assembly (L side): • Connector J5 (Y1) • Connector J6 (Y2) • Connector J7 (M1) • Connector J8 (M2) • Connector J3 Connector on the Ink ID board side: • If the same error continues to be displayed even after inserting the above connectors again, Ink sensor cable or the cables on the path may be damaged. Replace it. 5. Check if ink ID is correctly recognized in “Ctrl2: Sensor” – “Sen.4 : etc” – “9 – 16: *Ink ID” (*indicates ink color) in the selfdiagnosis function. 6. HEATER JUNCTION board assembly may be damaged. If the display is abnormal, Ink ID board assembly may be damaged. Replace it. Also, the connection between Ink ID board terminal and Smart chip may be poor. Check if Card reader holder A (development view E- 87) and Card reader holder B (development view E-85) are assembled without a gap. (When assembling, press Card reader A from above so that the card will be securely inserted.) If the same error continues to be displayed after replacing it, MAIN board assembly may be damaged. Replace it. Replace HEATER JUNCTION board assembly.

• Code: n11
• Display: [*] S/C ink end
• Description: *Up to seven colors are indicated simultaneously in [*] by K, k, C, c, M, m, Y and y when no S/C ink is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
  The amount of the remaining ink on S/C card is 0.
• Troubleshooting Guides: Check which Smart chip card is being displayed as “Ink end” in “Ctrl2: Sensor” – “Sen.4 : etc.” – “20 : S/C END [KkCcMmYy]” in the selfdiagnosis function. Replace with Smart chip card with remaining ink to see if “20: S/C END [KkCcMmYy]” display changes.

• Code: n12
• Display: [*] Not Original
• Description: *Up to seven colors are indicated simultaneously in [*] by K, k, C, c, M, m, Y and y when S/C card that is not a dedicated one is detected. When there is no ink in any of Sub tanks, [ALL] is displayed.
  A dedicated S/C card is not inserted.
• Troubleshooting Guides: 1. Check if the message is displayed after turning off the printer and turning it back on. When the message is displayed: Refer to the check item 2. – 2. Check if the dedicated Smart chip cards are used. 3. Check if the dedicated Smart chip cards are broken or the chip portion is damaged. Replace with the dedicated Smart chip cards. 4. Check if ink ID is correctly recognized in “Check:13: ExControl” – “Ctrl2: Sensor” – “Sen.4: etc.” – “9-16*: [KkCcMmYy] Ink ID” (*indicates ink color) in the selfdiagnosis function.

• Code: n13
• Display: Full wasteInkTank
• Description: Waste fluid bottle is full.
• Troubleshooting Guides: 1. Check if Waste fluid bottle is full. Dispose of waste fluid. – 2. Check the connection of the connector of Waste fluid level switch. Correctly insert the following connectors again. MAIN board assembly: J33 Connector on the Waste fluid bottle side. 3. Waste fluid level switch may be damaged. Replace Waste fluid level switch. If the same error continues to be displayed after replacing Waste fluid level switch: MAIN board assembly may be damaged. Replace it. 4. Check MAIN board assembly.

• Code: n14
• Display: Check Life [Head]
• Description: The operational life of Print head has almost expired.
• Troubleshooting Guides: Check the condition of Head. Replace Head as necessary. Clear the counter after replacing it.

• Code: n15
• Display: Check Life [Pump]
• Description: The operational life of Pump has almost expired.
• Troubleshooting Guides: Check the condition of Pump. Replace Pump as necessary. Clear the counter after replacing it.

• Code: n16
• Display: Check Life [CR Motor]
• Description: The operational life of CR motor has almost expired.
• Troubleshooting Guides: Check the condition of CR motor. Replace CR motor as necessary. Clear the counter after replacing it.

• Code: n17
• Display: Check Life [PF Motor]
• Description: The operational life of PF motor has almost expired.
• Troubleshooting Guides: Check the condition of PF motor. Replace PF motor as necessary. Clear the counter after replacing it.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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