Mutoh Spitfire 65 Error Codes and Quick guides solved

Mutoh Spitfire 65 Error Codes and Quick guides solved

– Printer model: Mutoh Spitfire 65
– Mutoh Spitfire 65 Error Code List and description errors:

• Code: E001
• Display: E001 error DRAM
• Description: Standard DRAM error : Abnormal condition in standard memory mounted on Mainboard assembly
• Troubleshooting Guides: (1) Mainboard assembly may be defective. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E002
• Display: E002 error Opt. DRAM
• Description: Option DRAM error : Abnormal condition in optional memory mounted on Mainboard assembly
• Troubleshooting Guides: (1) If foreign material is present in the slot (J103) of the extended memory, errors may result. • Remove dust using a tool such as air duster, then reinstall the memory. (2) Install known good optional memory (the capacity must be equal to the one in the user’s unit) then check the equipped memory capacity via “Test:Ram Capacity” of the self-diagnostic function. • Replace memory. (3) Mainboard assembly may be defective. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E016-00
• Display: E016 error CPU Err [00]
• Description: Interruption exception error: Trouble occurred in the interrupt process
• Troubleshooting Guides: (1) Check the AC power source and the printer peripheral devices(2) Check if the error recurs. If not, check by powering-up the product several times. (3) The Mainboard assembly may have a problem. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E016-02
• Display: E 016 error CPU Err [02]
• Description: Command boundary exeption errors: Trouble occured in the command boundary.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-03
• Display: E 016 error CPU Err [03]
• Description: Data boundary exception errors : Trouble occurred in the data boundary.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-03
• Display: E 016 error CPU Err [03]
• Description: Disable coprocessor exception errors: trouble occurred in the coprocessor.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-04
• Display: E 016 error CPU Err [04]
• Description: Address exception error (load or command fetch): Address error occurred while loading or fetching commands.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-05
• Display: E 016 error CPU Err [05]
• Description: Address exception error (store) : Address errors occurred while saving.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-06
• Display: E 016 error CPU Err [06]
• Description: Address exception error (command fetch): Address errors occurred while loading or storing commands
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-07
• Display: E 016 error CPU Err [07]
• Description: Bus exception errors (Loading and storing): buss errors occurred while loading and storing commands
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-08
• Display: E 016 error CPU Err [08]
• Description: System call exception errors: System call trouble occurred.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-09
• Display: E 016 error CPU Err [09]
• Description: Break point exception error: trouble occurred in the break points.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-10
• Display: E 016 error CPU Err [10]
• Description: Reservation command exception errors: trouble occurred in the reservation commands.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-12
• Display: E 016 error CPU Err [12]
• Description: Calculation overflow exception errors: overflows occurred.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-13
• Display: E 016 error CPU Err [13]
• Description: Trap exception errors : trap occurred
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-15
• Display: E 016 error CPU Err [15]
• Description: Floating point exception error : trouble occurred in the floating points
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-22
• Display: E 016 error CPU Err [22]
• Description: Watch exception error : trouble occurred in the watch.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-32
• Display: E 016 error CPU Err [32]
• Description: Watch dog timeout exception error : watch dog time out occurred.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E016-33
• Display: E 016 error CPU Err [33]
• Description: Abort error : Aborts occurred
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. . Try a different drive for the application . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.
  The command codes for errors may be indicated between brackets [ ]. For the settings on a computer, refer to the computer’s operation manual.

• Code: E065
• Display: E065 error PF motor
• Description: Trouble occurred in the PF motor (Xaxis) during operation. Displayed when the motor commended value and feedback from the encoder are significantly different.
• Troubleshooting Guides: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E066
• Display: E066 Error CR Motor
• Description: Trouble occurred in the CF motor (Yaxis) during operation. Displayed when the motor commanded value and feedback from the encoder are significantly different.
• Troubleshooting Guides: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E067
• Display: E067 error Paper feed encoder
• Description: Trouble occurred on paper travel (x-axis) during operation. Displayed when there is no feedback from the encoder.
• Troubleshooting Guides: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E068
• Display: E068 Error CR Encoder
• Description: Trouble occurred in the head travel (Yaxis) during operation. Displayed when there is no feedback from the encoder.
• Troubleshooting Guides: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E069
• Display: E069 error Paper feed timeout
• Description: Timeout occurred on paper travel (Xaxis) during operation. Displayed when the pressure roller has not reached the commanded position.
• Troubleshooting Guides: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

– Mutoh Spitfire 65 Error codes and solution steps to fix:

• Code: E070
• Display: E070 Error CR Timeout Err
• Description: Time out occurred in the head travel (Yaxis) during operation. Displayed when he carriage has not reached the commanded position.
• Troubleshooting Guides: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E071
• Display: E071 error PF over current
• Description: An overload occurred in the PF motor (X-axis) during operation.
• Troubleshooting Guides: (1) Check error history from gTest: historyh of selfdiagnosis function. → History menu (2) Set endurance running cycles to 50 or more from gLife: PF motor g of self-diagnosis function and check if X-axis motor error is issued. . Check connection of following connectors in Mainboard assembly: → PF motor cable assembly connector J157 → PF_ENC assembly connector J154 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Check gEncoder:PFh under gTest: Encoderh of selfdiagnosis function. → Encoder Menu (4) PF motor assembly may be damaged. (5) Mainboard assembly may be damaged. . Replace PF motor assembly . Replace Mainboard assembly → Replacing PF Motor Assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E072
• Display: E072 Error CR Over Current
• Description: An overload occurred in the CR motor (Y-axis) during operation.
• Troubleshooting Guides: (1) Check the trouble history via gTest: Recordh of the self-diagnostic function → History Menu (2) With the power supply off, move the carriage side to side to check for jamming. → Refer to Error E072 • Clean and lubricate the rollers of the CR rail. → Lubrication / Bonding (3) Check if gCR Motor Errorh occurs by setting the durability cycles at 50 over larger via gLife: CR Motorh of the selfdiagnostic function. • Check he connections of the following connectors. Mainboard assembly • CR motor assembly connector : J158 • CR tape power cable connectors : J137 • J152 CR Board assembly • CR tape power cable connectors : J201 • J216 • CR_ENC assembly connector : J233 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the Tfence for contamination, flows and bends. • If contaminated with grease and dust, wipe off with a dry cloth. • If contaminated with ink, wipe off with a lightly damp cloth and then with a dry cloth. • If contamination is severe, replace the T fence. a) If NG : Check the cable connections at the following locations • CR board assembly connector J233 b) Replace the following parts • T fence • CR motor assembly • CR BASE board assembly • CR tape power cables → Replacing the T fence (5) Check the gEncoderfsh via gTest/Encoderh of the self-diagnostic functions. • Replace the Mainboard assembly Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest/Sensorh of the self-diagnostic function. → Replacing the CR motor assembly. → Replacing the CR board assembly → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The Mainboard assembly may have a problem. → Error E068 occurs if Mainboard assembly connector J155/COVER-R or J156/COVER-L is not connected. • Replace the Mainboard assembly. • Make sure that the connections of the Mainboard assembly connector J155 / J156 are good and check the operation of the cover sensor via gTest: sensorh of the self-diagnostic function. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E073
• Display: E073 Error CR Origin
• Description: CR_HP cannot be detected.
• Troubleshooting Guides: (1) Check the transmission photosensor for CR home position detection via gTest: Sensorh of the selfdiagnostic function. • Check the connections of the transmission photosensor for CR home position detection. → Sensor Menu (2) The transmission photosensor for CR home position detection may be damaged. • Replace the transmission photosensor for the CR home position detection. → Replacing the transmission photosensor. 9 E 073 Error CR Origin CR_HP cannot be detected. (3) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E074
• Display: E074 Error Cover
• Description: Trouble occurred in the cover sensor.
• Troubleshooting Guides: (1) Check the cover sensor via gTest/Sensorh of the self-diagnostic function. • Make sure that the connection of the cover sensor assembly is good. • Mainboard : J155 • J156 → Sensor Menu (2) The cover sensor assembly may be damaged. • Replace the cover sensor assembly. → Replace the cover R sensor assembly and the cover L sensor assembly. (3) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E075
• Display: E075 Error Head Over Current
• Description: Trouble occurred during printer operation due to an overload of the print head.
• Troubleshooting Guides: (1) Make sure that the connections of the head tape power cables are good. • Redo the connections of the following connectors. • CR board : J217 • J232 • Reset the head error → Replacing the CR board assembly. → Counter initialization menu (2) Make sure that the connections of the CR tape power cables are good. • Redo the connections of the following connectors. • CR board : J201 • J216 • Reset the head error → Replacing the CR board assembly → Counter initialization menu (3) The print head may be damaged. • Replace the print head assembly → Replacing the print head assembly and head tape power cable. → Counter initialization menu (4) The CR board assembly may be damaged. • Replace the CR board assembly • Reset the head error → Replacing the CR board assembly → Counter initialization menu (5) The Mainboard assembly may have a problem • Replace the Mainboard assembly • Reset the head error → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Counter initialization menu

• Code: E076
• Display: E076 Error PG CR origin
• Description: The HD_SLIDE home position cannot be detected.
• Troubleshooting Guides: (1) Check the HD_SLIDE sensor via gSensor/HD_SLID Eh of the selfdiagnostic function . Make sure that the connections of the HD_SLIDE sensor assembly connectors are good. . Mainboard : J127 → Sensor Menu (2) Make sure that the connections of the HD_SLIDE sensor assembly connectors are good. . Replace the HD_SLIDE sensor assembly. → Replacing the SLIDE motor assembly, HD_SLIDE sensor assembly and slide motor installation board. (3) The SLIDE motor assembly may be damaged. . Replace the SLIDE motor assembly. → Replacing the SLIDE motor assembly, HD_SLIDE sensor assembly and slide motor installation board. (4) The Mainboard assembly may have a problem. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E077
• Display: E077 Error Head Overheat
• Description: Trouble occurred in the head driver.
• Troubleshooting Guides: (1) The HEAD_DRV board assembly may have a problem. • Replace the HEDA_DRV board assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (2) The Mainboard assembly may have a problem • Replace the Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E078
• Display: E078 Error Head Cable
• Description: Trouble occurred in the head cable or head thermister.
• Troubleshooting Guides: (1) Make sure that the connections of the head tape power cables are good. .Redo the connections of the following connectors. • CR board : J217 • J232 → Replacing the CR board assembly (2) Make sure that the connections of the CR tape power cables are good. .Redo the connections of the following connectors. • CR board : J201- J216 → Replacing the CR board assembly (3) The print head assembly may be damaged • Replace the print head assembly. → Replacing the print head assembly and head tape power cable. → Counter initialization menu (4) The CR board assembly may be damaged. • Replace the CR board assembly. → Replacing the CR board assembly (5) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E079
• Display: E079 Error Lever Over Current
• Description: An overload occurred in the lever motor during operation.
• Troubleshooting Guides: (1) The lever motor may be damaged. • Replace the lever motor. → Replacing the lever motor assembly and the arm motor installation board. (2) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E080
• Display: E080 Error Lever Sensor
• Description: Trouble occurred in the lever sensor.
• Troubleshooting Guides: (1) Check the operation of the transmission photosensor for the lever up/ down via gCheck: sensor g of the selfdiagnostic function. • Replace the transmission photosensor at the lever. → Replacing the transmission photosensor. (2) Is the transmission photosensor at the lever motor securely installed? • If the transmission photosensor is detached, fix it securely. → Replacing the transmission photosensor. (3) Is the sensor element of the transmission photosensor at the lever motor contaminated? • Clean the sensor element using cotton swabs. → Replacing the transmission photosensor. (4) Is the transmission photosensor cable at the lever motor securely installed? • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connectors J123 and J124. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (5) The Mainboard assembly may have a problem. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Counter Initialization Menu.

• Code: E081
• Display: E081 Error Cap Sensor.
• Description: Trouble occurred in the cap sensor.
• Troubleshooting Guides: (1) Check the operation of the transmission photosensor at the cap via gSensor: Head Lockh of the self-diagnostic function. • Replace the transmission photosensor at the cap. → Replacing the transmission photosensor. (2) Is the transmission photosensor at the cap securely installed? • If the transmission photosensor is detached, fix it securely. → Replacing the transmission photosensor. (3) Is the sensor element of the transmission photosensor at the cap contaminated? • Clean the sensor element using cotton swabs. → Replacing the transmission photosensor. (4) Is the transmission photosensor cable at the lever motor securely installed? • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connectors J123 and J124. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (5) Make sure that the connections of the SLIDE motor assembly for maintenance U/D are good. • Replace the SLIDE motor assembly for the maintenance U/D. → Replacing the SLIDE motor assembly (wiper arm). (6) The Mainboard assembly may be damaged. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: E082
• Display: E082 Error Wiper Sensor
• Description: Trouble occurred in the wiper sensor.
• Troubleshooting Guides: (1) Check the up/down operation of he cap (wiper) via gSensor: Head Lockh of the selfdiagnostic function. • Replace the transmission photosensor at the wiper. → Replacing the transmission photosensor. (2) Is the transmission photosensor at the wiper up/down area securely installed? • If the transmission photosensor is detached, fix it securely. → Replacing the transmission photosensor. (3) Is the sensor element of the transmission photosensor contaminated? • Clean the sensor element using cotton swabs. → Replacing the transmission photosensor. (4) Is the transmission photosensor cable securely connected? • Securely connect the cable for the transmission photosensor cable to Mainboard assembly connector J131. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (5) Make sure that the connections of the SLIDE motor assembly for the WIPER slide are good. • Replace the SLIDE motor assembly for the wiper SLIDE. → Replacing the SLIDE motor assembly (wiper arm). (6) The Mainboard assembly may be damaged. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-1
• Display: I 15-1 error command [ ]
• Description: Online frame error
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-10
• Display: I 15-10 error command [ ]
• Description: Buffer overflow
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-2
• Display: I 15-2 error command [ ]
• Description: Overrun error
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-3
• Display: I 15-3 error command [ ]
• Description: Online parity error
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-4
• Display: I 15-4 error command [ ]
• Description: Sum check error
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-5
• Display: I 15-5 error command [ ]
• Description: ESC parameter
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-6
• Display: I 15-6 error command [ ]
• Description: Undefined ESC
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-7
• Display: I 15-7 error command [ ]
• Description: Incorrect letters ESC
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-8
• Display: I 15-8 error command [ ]
• Description: Numeral character ESC
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: I15-9
• Display: I 15-9 error command [ ]
• Description: Parameter error ESC
• Troubleshooting Guides: (1) Check the printing data for contents that may be judges as an error. (2) Mainboard assembly may be defective? . Try a different drive for the application. . Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: MH01
• Display: MH01 error command [ ]
• Description: Undefined ESC: A command that has not been defined in command modes was analyzed.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. • Try a different drive for the application • Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: MH02
• Display: MH02 error command [ ]
• Description: Parameter error : Number of parameters following command is incorrect.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. • Try a different drive for the application • Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: MH03
• Display: MH03 error command [ ]
• Description: Numeric error : Number of parameters following command is incorrect.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. • Try a different drive for the application • Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: MH04
• Display: MH04 error command [ ]
• Description: Undefined letter set: Letter sets that should not exist (do exist).
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. • Try a different drive for the application • Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: MH05
• Display: MH05 error command [ ]
• Description: Buffer overflow: Polygon buffer or downloadable character buffer overflows.
• Troubleshooting Guides: (1) Check the printing data for contents that may be judged as an error. (2) The Mainboard assembly may have a problem. • Try a different drive for the application • Replace Mainboard assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n01
• Display: Cover Open
• Description: The front cover is open.
• Troubleshooting Guides: (1) Check if the cover R/L sensor assembly comes on and off properly when the front cover is opened and closed. . Adjust the operating position of the cover sensor R/L assembly. → Cover sensor adjustment (2) Make sure that cables for the cover sensor assembly are securely connected. . Securely connect the cables for the cover sensor assembly to connectors J155 and J156 on the mainboard assembly. . Securely connect the cover L sensor to the cover L cable. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Cover sensor adjustment (3) The Mainboard assembly may have a problem. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n02
• Display: Set Paper
• Description: The lever is up
• Troubleshooting Guides: (1) Check the operation of the transmission photosensor for the lever up/down via gTest:Sensorh of the selfdiagnostic function. . Replace the transmission photosensor at the lever. → Replacing the transmission photosensor. (2) Make sure the transmission photosensor at the lever motor has been securely installed. . If the transmission photosensor is detached, fix it securely. → Replacing the transmission photosensor. (3) Check the sensor element of the transmission photosensor at the lever motor for contamination. . Clean the sensor element using cotton swabs. → Replacing the transmission photosensor. (4) Make sure the transmission photosensor cables at the lever motor have been securely installed. . Securely connect the transmission photosensor cables to Mainboard assembly connectors J123 and J124. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (5) Check the operation of the foot lever via gTest:Sensorh of the self-diagnostic function. . Replace the foot switch → Refer to the Userfs Guide (6) The Mainboard assembly may have a problem. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n03
• Display: Paper End
• Description: The paper is not setup
• Troubleshooting Guides: (1) Check he operation of the gTest:Sensorh via the self-diagnostic function. . If OFF is displayed when he paper is setup, replace he P_REAR sensor assembly. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly.(2) Make sure P_REAR sensor assembly cables underneath the paper guide R are securely connected. . Securely connect the cables to Mainboard assembly connectors J128 and J129. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) The P_REAR sensor assembly may be damaged. . Replace the P_REAR sensor assembly. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. (4) The Mainboard assembly may have a problem. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n04
• Display: Undefined paper
• Description: The printer failed to detect the media.
• Troubleshooting Guides: (1) Check the operation of the P_EDGE sensor via gTest:Sensorh of the selfdiagnostic function. . If the sensor responds to the presence of the paper, adjust the sensor volume. . If the sensor does not respond to the presence of the paper, replace the P_EDGE sensor assembly → Media sensor sensitivity adjustment → Replacing the P_EDGE sensor assembly. (2) Make sure the P_EDGE sensor assembly connector at the cursor is securely connected. . Securely connect it to CR board assembly connector J234. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (3) Make sure the R_REAR sensor assembly cables underneath paper guide R are securely connected. . Securely connect the cables to Mainboard assembly connectors J128 and J129. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) Check the CR tape power cables for skewed insertion. . Redo the connections of the following connectors : . CR board : J201 . J216 . Mainboard : J137 . J152 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (5) The CR tape power cables may be damaged. . Replace the CR tape power cables. → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (6) The CR board assembly may be damaged. . Replace the CR board assembly. → Replacing the CR board assembly. (7) The Mainboard assembly may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n05
• Display: Paper Slant
• Description: The paper is fed askew.
• Troubleshooting Guides: (1) Reset the paper and check if the condition recurs. • If this is caused by incorrect paper setup, explain the correct paper setup procedure.

• Code: n06
• Display: Paper Cut Error
• Description: Even though cutting operation was performed, the paper was not completely cut and removed.
• Troubleshooting Guides: (1) Check the cutter grooves for accumulated paper dust and slip. . Remove the accumulated paper dust along the direction of the grooves. → Please refer to the Userfs Guide. (2) has the cutter cap securely been installed? . Reset the cutter cap securely → Please refer to the Userfs Guide. (3) Check the cutterfs up and down sliding operation. . If it does not rise : Go to step (4) . If it rises : Go to step (5) (4) Check if the cutter drops to the bottom end under its own weight when the cutter has been installed without the cutter spring. .If it drops : The cutter spring may have a problem. Replace the cutter spring while referring to the unfolded view. . If it does not drop : The cutter may have a problem. Replace the cutter. If the cutter does not drop after replaced, replace the cutter holder. → Replacing the cutter holder, cutter spring, cutter cap, solenoid assembly and solenoid spring. (5) Check the up and down operation of the solenoid via gLife/Cutterh of the self-diagnostic function. a) The solenoid moves up and down : Check the cutterfs down position relative to the cutter groove. b) It does not move up and down. OK : The cutterfs service life is reached or it is damaged. Replace the cutter. NG : Adjust the position of the cutter holder. . The connectors may have poor contacts. Check the connections of the following connectors : CR board : J235 CR board : J201 . J216 Mainboard : J137 . J152 → Please refer to the Userfs Guide → Cutter adjustment → Replacing the CR board assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (6) Open CR cable, faulty solenoid assembly, faulty board assembly, etc., may be the cause. .Replace the CR tape power cables. . Replace the solenoid assembly . Replace the CR board assembly . Replace the Mainboard assembly. → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. → Replacing the cutter holder, cutter spring, cutter cap, solenoid assembly and solenoid spring → Replacing the CR board assembly → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n07
• Display: End of Roll
• Description: Displayed when the end of the roll paper is detected during the use of roll paper. This is released when the lever has been set to the up position.
• Troubleshooting Guides: (1) Check if the message is still displayed after turning the power off and then back on again. If the message is displayed : go to step (2) (2) Check the P_REAR sensor assembly for the contact condition. .Redo the connections of Mainboard assembly connectors J128 and J129. If the paper is not initialized, the sensor may be damaged. . Replace the P_REAR sensor assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the P_REAR_R sensor assembly and P_REAR_L sensor assembly. (3) The Mainboard may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n08
• Display: [ ] Near End
• Description: The remaining amount of ink is low. Printing is still possible.
• Troubleshooting Guides: (1) Check the ink end via gTest: Sensorh of the selfdiagnostic function. . Operate the lever at the end detecting element of the ink sensor assembly to check if the ink end indication changes. (At this time, the sensor for detecting the presence of cartridges is set to Yes.) If there is no response, replace the ink sensor assembly. → Sensor menu → Replacing the I/H (ink holder) assembly (2) Check the ink sensor connector for the contact conditions. . Redo the connections of the following connectors. . Junction board : J401 . J418 . Mainboard : J133 . J134 → Replacing the Junction board assembly.

• Code: n09
• Display: [ ] Ink End
• Description: There is no more ink left. Printing in progress is interrupted immediately.
• Troubleshooting Guides: (1) Check the ink end via gTest: Sensorh of the selfdiagnostic function. . Operate the lever at the end detecting element of the ink sensor assembly to check if the ink end indication changes. (At this time, the sensor for detecting the presence of cartridges is set to Yes.) If there is no response, replace the ink sensor assembly. → Sensor menu → Replacing the I/H (ink holder) assembly (2) Check the ink sensor connector for the contact conditions. . Redo the connections of the following connectors. . Junction board : J401 . J418 . Mainboard : J133 . J134 → Replacing the Junction board assembly.

• Code: n10
• Display: Not Original Ink
• Description:
• Troubleshooting Guides: (1) Check the ink end ID via gTest: Sensorh of the selfdiagnostic function. (This is limited to when smart chips are set.) . If the type of the installed cartridge does not match the displayed type, the ink ID sensor may be damaged. → Sensor menu (2) Check the ink ID sensor connector for the contact conditions. . Redo the connections of the following connectors : . Junction board : J401 . J418 . Mainboard : J133 . J134 → Replacing the JUNCTION board assembly. (3) The Mainboard may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n11
• Display: Warning Waste INK Tank
• Description: The waste tank will soon be full.
• Troubleshooting Guides: (1) Check if the message is still displayed after turning the power off and then back on again. • When a message is displayed : Go to step (2) (2) The amount of waste ink inside the tank reached the specified level. • Dispose of the waste ink in the waste bottle. (3) If initialization does take effect when the waste ink is disposed of and waste ink history is initialized, the Mainboard may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n12
• Display: Warning Waste INK Tank
• Description: The service life of the ink tube will soon be reached.
• Troubleshooting Guides: (1) Check if the message is still displayed after turning the power off and then back on again. . When a message is displayed : Go to step (2) – (2) The number of times the ink tube was used reached the maximum allowable times. . Replace the ink tube. . Initializing CR motor history. → Replacing the steel bearer, tube guide, CR tape power cable and ink tube. (3) If initialization does take effect when the CR motor history is initialized after the ink tube is replaced, the Mainboard may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n13
• Display: (Warning Head Life)
• Description: The service life of the print head will soon be reached.
• Troubleshooting Guides: (1) Check if the message is still displayed after turning the power off and then back on again. . When a message is displayed : refer to step (2) (2) The number of times the print head was used reached the maximum allowable times. . Replace the print head assembly. . Initialize the head unit. → Replacing the print head assembly and head tape power cable. → Counter initialization menu. (3) If initialization does not take effect when the head unit is initialized, the Mainboard assembly may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly

• Code: n14
• Display: Hard disk status connect error
• Description: There is a problem in the hard disk connections.
• Troubleshooting Guides: (1) Check the connections of connectors. • Redo the connections of the following connectors. • Mainboard : J102 • power source board (small) assembly : CN51 – CN52 (2) The HDD_MOTHER board assembly may be damaged. • Replace the ink tube. • Initializing CR motor history.(2) The HDD_MOTHER board assembly may be damaged. • Replace the ink tube. • Initializing CR motor history. (3) Hard disk may be damaged. • Replace the hard disks. (4) The Mainboard assembly may be damaged. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. → Replacing the power source board assembly.

• Code: n15
• Display: Network initialize error
• Description: There is a problem in the network board.
• Troubleshooting Guides: (1) The PCI_LINUX board assembly may be damaged. • Replace the PCI_LINUX board assembly. (2) The Mainboard assembly may be damaged. • Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly.

• Code: n16
• Display: Waste ink tank sts. No
• Description: The waste tank is not installed.
• Troubleshooting Guides: (1) Check if the waste bottle has been installed. • Install the waste bottle correctly. 2) Check the operation of the waste box sensor assembly via “Sensor/Waste Bin” of the selfdiagnostic function. • Replace the waste box sensor assembly. (3) Check the connections of the connectors. .Check if the waste box sensor connectors are connected to the rear side cap R. . Redo the connections of the following connectors. . Mainboard : J120 → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. (4) The Mainboard assembly may be damaged. . Replace the Mainboard assembly. → Replacing the Mainboard assembly, HDD_Extension board assembly, HEAD_DRV board assembly and cooling fan assembly. Notes : The number between brackets [ ] on the error display indicates the cartridge number.

• Code: n17
• Display: AC not present
• Description: AC connector.
• Troubleshooting Guides: Check AC connector

• Code: n18
• Display: Error sensors A
• Description: Sensors A
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n19
• Display: Error sensor A
• Description: Sensor A
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n20
• Display: Conn. err. Left A
• Description: Sensor A
• Troubleshooting Guides: Check if the left sensor is connected properly.

• Code: n21
• Display: Conn. err. Right A
• Description: Sensor A
• Troubleshooting Guides: Check if the right sensor is connected properly.

• Code: n22
• Display: Error sensors D1
• Description: Sensors D1
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n23
• Display: Error sensor D1
• Description: Sensor D1
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n24
• Display: Conn. err. Left D1
• Description: Sensor D1
• Troubleshooting Guides: Check if the left sensor is connected properly.

• Code: n25
• Display: Conn. err. Right D1
• Description: Sensor D1
• Troubleshooting Guides: Check if the right sensor is connected properly.

• Code: n26
• Display: Error sensors D2
• Description: Sensors D2
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n27
• Display: Error sensor D2
• Description: Sensor D2
• Troubleshooting Guides: Check if the sensors are connected properly.

• Code: n28
• Display: Conn. err. Left D2
• Description: Sensor D2
• Troubleshooting Guides: Check if the left sensor is connected properly.

• Code: n29
• Display: Conn. err. Right D2
• Description: Sensor D2
• Troubleshooting Guides: Check if the right sensor is connected properly.

• Code: n30
• Display: Couldn’t reach temp
• Description: Heater strip
• Troubleshooting Guides: After 10 minutes, temperature is not reached. Check the heater strips.

• Code: n31
• Display: Err: Temp > 85°C!
• Description: Heater strip
• Troubleshooting Guides: Temperature comes higher then the limit. Check the heater strips.

• Code: n32
• Display: Connection err. A
• Description: Rear Heater (A)
• Troubleshooting Guides: Check the connector of the rear heater.

• Code: n33
• Display: Connection err. D1
• Description: Dryer (D1)
• Troubleshooting Guides: Check the connector of the front heater (D1).

• Code: n34
• Display: Connection err. D2
• Description: Dryer (D2)
• Troubleshooting Guides: Check the connector of the front heater (D2).

• Code: n35
• Display: Error sensor B1
• Description: Fixer (B1)
• Troubleshooting Guides: Check the sensor of the fixer 1 (B1).

• Code: n36
• Display: Error sensor C
• Description: Post fixer (C)
• Troubleshooting Guides: Check the sensor of the fixer (C).

• Code: n37
• Display: Connection err. B1
• Description: Fixer (B1)
• Troubleshooting Guides: Check the connector of the fixer 1 (B1).

• Code: n38
• Display: Connection err. C
• Description: Post fixer (C)
• Troubleshooting Guides: Check the connector of the post fixer (c).

• Code: n39
• Display: Error sensor B2
• Description: Fixer (B2)
• Troubleshooting Guides: Check the sensor of the fixer 2 (B2)

• Code: n40
• Display: Connection err. B2
• Description: Fixer (B2)
• Troubleshooting Guides: Check the connector of the fixer 2 (B2).

• Code: n41
• Display: Error D group
• Description: Heaters D
• Troubleshooting Guides: Temperature difference higher than 15°C between the sensors of the D heaters.

• Code: n42
• Display: Error A group
• Description: Heaters A
• Troubleshooting Guides: Temperature difference higher then 15°C between the sensors of the A heaters.

• Code: n43
• Display: Error B group
• Description: Heaters B
• Troubleshooting Guides: Temperature difference higher then 15°C between the sensors of the B heaters.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer
2. Press and hold the Resume/Cancel/Stop button
3. Press and hold the ON button (do not release both buttons)
4. Release the Resume/Cancel/Stop button (do not release the ON button)
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.
For more information about Canon Serice Tool V5610

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