HP LaserJet M351 Pro error codes with quick guide

HP LaserJet M351 Pro error codes with quick guide

– Compatible Printer model: HP LaserJet M351 Pro
– HP LaserJet M351 Pro Error Codes with instructions guide:
HP LaserJet M351 Pro

• Code: –
• Display: Black cartridge low
• Description: The print cartridge is nearing the end of its useful life.
• Remedy: Printing can continue, but consider having a replacement supply on hand.

• Code: –
• Display: Black in wrong position
• Description: The print cartridge is installed in the incorrect slot.
• Remedy: Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

• Code: –
• Display: Black very low
• Description: The print cartridge is at the end of its useful life. A customer configurable option on this product is ‘Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never.’ This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
• Remedy: To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

• Code: –
• Display: Cleaning . . .
• Description: The product periodically performs a cleaning procedure to maintain the best print quality.
• Remedy: Wait for the cleaning process to finish.

• Code: –
• Display: Cyan cartridge low
• Description: The print cartridge is nearing the end of its useful life.
• Remedy: Printing can continue, but consider having a replacement supply on hand.

• Code: –
• Display: Cyan in wrong position
• Description: The print cartridge is installed in the incorrect slot.
• Remedy: Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

• Code: –
• Display: Cyan very low
• Description: The print cartridge is at the end of its useful life. A customer configurable option on this product is ‘Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never.’ This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
• Remedy: To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

• Code: –
• Display: Device error Press [OK]
• Description: An internal error occurred.
• Remedy: Press the OK button to resume the job.

• Code: –
• Display: Front door open
• Description: The product front door is open.
• Remedy: Close the door.

• Code: –
• Display: Genuine HP supply installed
• Description: A genuine HP supply was installed.
• Remedy: No action necessary

• Code: –
• Display: Incompatible <color>
• Description: You have installed a print cartridge that is intended for use in a different HP product model. The product might not function correctly with this print cartridge installed.
• Remedy: Install the correct print cartridge for this product.

• Code: –
• Display: Incorrect supplies
• Description: More than one print cartridge is installed in the incorrect slot.
• Remedy: Be sure that each print cartridge is in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, yellow.

• Code: –
• Display: Install <color> cartridge
• Description: The print cartridge is either not installed or not correctly installed in the product.
• Remedy: Install the print cartridge.

• Code: –
• Display: Invalid driver Press [OK]
• Description: You are using an incorrect printer driver.
• Remedy: Select the correct printer driver.

• Code: –
• Display: Jam in <location>
• Description: The product has detected a jam.
• Remedy: Clear the jam from the location indicated. The job should continue to print. If it does not, try reprinting the job.

• Code: –
• Display: Jam in tray # Clear jam and then Press [OK]
• Description: The product has detected a jam.
• Remedy: Clear the jam from the location indicated, and then press OK.

• Code: –
• Display: Load tray # <TYPE> <SIZE>
• Description: A tray is configured for the paper type and size that the print job is requesting, but that tray is empty.
• Remedy: Load the correct paper into the tray, or press the OK button to use paper in a different tray.

• Code: –
• Display: Load tray 1 plain <SIZE> Cleaning Mode [OK] to start
• Description: The product is ready to process the cleaning operation.
• Remedy: Load Tray 1 with plain paper in the size indicated, and then press the OK button.

• Code: –
• Display: Load tray <X> Press [OK] for available media
• Description: The tray is empty.
• Remedy: Load paper into the tray to continue printing. Press the OK button to select a different tray.

• Code: –
• Display: Load tray 1 <TYPE> <SIZE>
• Description: No trays are configured for the paper type and size that the print job is requesting.
• Remedy: Load the correct paper into Tray 1, or press OK to use paper in a different tray.

• Code: –
• Display: Magenta cartridge low
• Description: The print cartridge is nearing the end of its useful life.
• Remedy: Printing can continue, but consider having a replacement supply on hand.

• Code: –
• Display: Magenta in wrong position
• Description: The print cartridge is installed in the incorrect slot.
• Remedy: Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

• Code: –
• Display: Magenta very low
• Description: The print cartridge is at the end of its useful life. A customer configurable option on this product is ‘Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never.’ This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
• Remedy: To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

• Code: –
• Display: Manual duplex Load tray <X> Press [OK]
• Description: The first side of a manual duplex job has printed, and the page needs to be loaded to process the second side.
• Remedy: Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you and then press the OK button.

• Code: –
• Display: Manual feed <TYPE> <SIZE> Press [OK] for available media
• Description: The product is set for manual feed mode.
• Remedy: Press the OK button to clear the message or load the correct paper into Tray 1.

• Code: –
• Display: Memory is low Press [OK]
• Description: The product memory is almost full.
• Remedy: Press the OK button to finish the job, or press the Cancel button to cancel the job. Break the job into smaller jobs that contain fewer pages.

• Code: –
• Display: Misprint Press [OK]
• Description: Paper has been delayed as it moves through the product.
• Remedy: Press the OK button to clear the message. To avoid this problem, try the following solutions: 1. Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper against the back edge of the tray. 2. Use paper that meets HP specifications. Store paper unopened in its original packaging. 3. Use the product in an area that meets the environmental specifications for this product.

• Code: –
• Display: Print failure, press OK. If error repeats, turn off then on.
• Description: The product cannot process the page.
• Remedy: Press the OK button to continue printing the job, but output might be affected. If the error persists, turn the power off and then on. Resend the print job.

• Code: –
• Display: Rear door open
• Description: The product rear door is open.
• Remedy: Close the door.

• Code: –
• Display: Remove shipping lock from <color> cartridge
• Description: A print cartridge shipping lock is installed.
• Remedy: Pull the orange tab to remove the shipping lock from the cartridge.

• Code: –
• Display: Remove shipping locks from cartridges
• Description: A print cartridge shipping lock is installed on one or more print cartridges.
• Remedy: Pull the orange tab to remove the shipping lock from the cartridge.

• Code: –
• Display: Replace <color>
• Description: The print cartridge is at the end of its useful like, and the product is customer-configured to stop printing when it reaches the very low state.
• Remedy: To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

• Code: –
• Display: Supplies low
• Description: More than one supply item is low.
• Remedy: Check the supply level gauges on the control panel, or print a supplies status page to determine which print cartridges are low. Printing will continue until a Very Low message displays. Consider having replacement supplies on hand

• Code: –
• Display: Unexpected size in tray # Load <size> Press [OK]
• Description: The product has detected paper in the tray that does not match the configuration for the tray.
• Remedy: Load the correct paper into the tray, or configure the tray for the size that you have loaded.

• Code: –
• Display: Unsupported <color> Press [OK] to continue
• Description: The product has detected a print cartridge that was not made by HP.
• Remedy: Press the OK button to continue printing.

• Code: –
• Display: Used <color> in use
• Description: You are using a print cartridge that reached the default low threshold while it was installed in a product.
• Remedy: Prining can continue, but consider having a replacement supply on hand.

• Code: –
• Display: Used <color> installed Press [OK] to continue
• Description: You have installed a print cartridge that reached the default low threshold while it was installed in another product.
• Remedy: Press the OK button to continue.

• Code: –
• Display: Used supplies in use
• Description: You are using more than one print cartridge that reached the default low threshold while it was installed in a product.
• Remedy: Printing can continue, but consider having replacement supplies on hand.

• Code: –
• Display: Yellow cartridge low
• Description: The print cartridge is nearing the end of its useful life.
• Remedy: Printing can continue, but consider having a replacement supply on hand.

• Code: –
• Display: Yellow in wrong position
• Description: The print cartridge is installed in the incorrect slot.
• Remedy: Make sure that each print cartridge is installed in the correct slot. From front to back, the print cartridges are installed in this order: black, cyan, magenta, and yellow.

• Code: –
• Display: Yellow very low
• Description: The print cartridge is at the end of its useful life. A customer configurable option on this product is ‘Prompt to Remind Me in 100 pages, 200 pages, 300 pages, or never.’ This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality.
• Remedy: To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.

• Code: 10.0000
• Display: 10.XXXX Supply memory error
• Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
  Black cartridge e-label error
• Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.

Solved HP LaserJet M351 Pro Error codes

• Code: 10.0000
• Display:
• Description: Black e-label error
• Remedy:

• Code: 10.0001
• Display: 10.XXXX Supply memory error
• Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
  Cyan cartridge e-label error
• Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.

• Code: 10.0001
• Display:
• Description: Cyan e-label error
• Remedy:

• Code: 10.0002
• Display: 10.XXXX Supply memory error
• Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
  Magenta cartridge e-label error
• Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.

• Code: 10.0002
• Display:
• Description: Magenta e-label error
• Remedy:

• Code: 10.0003
• Display: 10.XXXX Supply memory error
• Description: The memory tag (e-label) on one of the print cartridges or the imaging drum is damaged or missing.
  Yellow cartridge e-label error
• Remedy: 1. Replace the supply item. 2. Verify that connector J124 on the engine controller is firmly seated. 3. Replace the engine controller.

• Code: 10.0003
• Display:
• Description: Yellow e-label error
• Remedy:

• Code: 10.1000
• Display:
• Description: Black e-label missing
• Remedy:

• Code: 10.1001
• Display:
• Description: Cyan e-label missing
• Remedy:

• Code: 10.1002
• Display:
• Description: Magenta e-label missing
• Remedy:

• Code: 10.1003
• Display:
• Description: Yellow e-label missing
• Remedy:

• Code: 10.3000
• Display:
• Description: Non-HP black
• Remedy:

• Code: 10.3001
• Display:
• Description: Non-HP cyan
• Remedy:

• Code: 10.3002
• Display:
• Description: Non-HP magenta
• Remedy:

• Code: 10.3003
• Display:
• Description: Non-HP yellow
• Remedy:

• Code: 101.0000
• Display:
• Description: Color-plane registration error
• Remedy:

• Code: 102.0000
• Display:
• Description: DMAX calibration error
• Remedy:

• Code: 103.0000
• Display:
• Description: DHALF calibration error
• Remedy:

• Code: 13.0000
• Display:
• Description: Paper jam, Tray 1 area
• Remedy:

• Code: 13.0001
• Display:
• Description: Paper jam, Tray 2 area
• Remedy:

• Code: 13.0003
• Display:
• Description: Paper jam, registration drum area
• Remedy:

• Code: 13.0004
• Display:
• Description: Paper jam, drum fuser area
• Remedy:

• Code: 13.0005
• Display:
• Description: Paper jam, fuser output area
• Remedy:

• Code: 20.0000
• Display:
• Description: Memory out
• Remedy:

• Code: 21.0000
• Display:
• Description: Video under run
• Remedy:

• Code: 49
• Display: 49 Error Turn off then on
• Description: The product experienced an internal error.
• Remedy: Turn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 50.1000
• Display:
• Description: Low temperature fuser error
• Remedy:

• Code: 50.2000
• Display:
• Description: Slow fuser error
• Remedy:

• Code: 50.3000
• Display:
• Description: High temperature fuser error
• Remedy:

• Code: 50.4000
• Display:
• Description: Fuser heater wire failure
• Remedy:

• Code: 50.5000
• Display:
• Description: Fuser low temperature subtherm failure
• Remedy:

• Code: 50.6000
• Display:
• Description: Fuser high temperature subtherm failure
• Remedy:

• Code: 50.X
• Display: 50.X Fuser error Turn off then on
• Description: The product has experienced an error with the fuser.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support.

• Code: 51.XX
• Display: 51.XX Error Turn off then on
• Description: The product has experienced an internal hardware error.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on.

• Code: 52.0000
• Display:
• Description: Scanner error, black laser failure
• Remedy:

• Code: 52.0100
• Display:
• Description: Scanner error, cyan laser failure
• Remedy:

• Code: 52.0200
• Display:
• Description: Scanner error, magenta laser failure
• Remedy:

• Code: 52.0300
• Display:
• Description: Scanner error, yellow laser failure
• Remedy:

• Code: 54.0600
• Display:
• Description: Density sensor error
• Remedy:

• Code: 54.1000
• Display:
• Description: Color plane registration sensor error
• Remedy:

• Code: 54.2800
• Display:
• Description: Sensor density contaminated
• Remedy:

• Code: 54.2801
• Display:
• Description: Sensor color plane registration contaminated
• Remedy:

• Code: 54.XX
• Display: 54.XX Error Turn off then on
• Description: The product has experienced an error with one of the internal sensors.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 55.0000
• Display:
• Description: Engine comm fatal error
• Remedy:

• Code: 55.0001
• Display:
• Description: Engine comm critical error
• Remedy:

• Code: 55.1000
• Display:
• Description: DC controller memory error
• Remedy:

• Code: 55.X
• Display: 55.X Error Turn off then on
• Description: The product has experienced an internal error.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 57
• Display: 57 Fan error Turn off then on
• Description: The product has experienced a problem with its internal fan.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 59.0000
• Display:
• Description: ITB rotation failure
• Remedy:

• Code: 59.0001
• Display:
• Description: ITB ramp up failure
• Remedy:

• Code: 59.X
• Display: 59.X Error Turn off then on
• Description: The product has experienced a problem with one of the motors.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 79
• Display: 79 Error Turn off then on
• Description: The product has experienced an internal firmware error.
• Remedy: Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on.

• Code: 79
• Display: 79 Service error Turn off then on
• Description: An incompatible DIMM is installed.
• Remedy: 1. Turn the product power off. 2. Install a DIMM that the product supports. 3. Turn the product on.

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