Xerox WorkCentre 5955 error and solving error codes

Xerox WorkCentre 5955 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 5955
– Xerox WorkCentre 5955 Error Codes with quick guides:

• Code: 301-300-00
• Description: Front Door Open RAP 301-300-00 The front door has opened during machine operation.
• Troubleshooting Guides: Enter dC330, code 001-300, front door interlock. Open and close the front door. The display changes. Y↓N→Use an interlock cheater to actuate the front door interlock switch, SO1-300. The display changes. Y↓N→Go to Flag 1. Check S01-300. Refer to: • P/J763, IOT PWB. • GP 13 How to Check a Switch. • Wiring Harness Repairs. If necessary install a new front door interlock switch, PL 1.12 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Check that the front door, PL 28.10 Item 5 closes correctly. If not, check the components that follow: • The toner dispense latch is in the latched position, PL 90.17 Item 5. • The LED print head module latch is in the latched position, PL 60.35 Item 2. • The switch actuating flag on the front door for damage, if necessary install a new front door assembly, PL 28.11 Item 1. Check the components that follow: • The switch actuating flag on the front door for damage. • The front door assembly, PL 28.11 Item 1 is not distorted or damaged. • The magnet, PL 28.11 Item 3 is not damaged or missing. If necessary install a new front door assembly, PL 28.11 Item 1.

• Code: 301-305-00
• Description: Left Door Open RAP 301-305-00 The left door has been opened during machine operation.
• Troubleshooting Guides: Enter dC330, code 001-305, left door interlock. Open and close the left hand door. The display changes. Y↓N→Use an interlock cheater to actuate the left door interlock switch, SO1-305. The display changes. Y↓N→Go to Flag 1. Check S01-305. Refer to: • P/J763, IOT PWB. • GP 13 How to Check a Switch. • Wiring Harness Repairs. If necessary, install a new left door interlock switch, PL 1.12 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Check that the left door assembly, PL 80.10 Item 1 closes correctly. If not, check the components that follow: • Door latch plate (2), PL 80.11 Item 13. • Rear latch cam, PL 80.11 Item 11. • Rear latch, PL 80.11 Item 10. • Front latch cam, PL 80.11 Item 5. • Front latch, PL 80.11 Item 4. • Damper spring (2), PL 80.11 Item 2. • Damper cable (2), PL 80.11 Item 3. Check that the left door assembly, PL 80.10 Item 1 closes correctly. If not, check the components that follow: • Door latch plate (2), PL 80.11 Item 13. • Rear latch cam, PL 80.11 Item 11. • Rear latch, PL 80.11 Item 10. • Front latch cam, PL 80.11 Item 5. • Front latch, PL 80.11 Item 4. • Damper spring (2), PL 80.11 Item 2. • Damper cable (2), PL 80.11 Item 3.

• Code: 305-253-00
• Description: SPDH Communications Error RAP 305-253-00 The scanner PWB to SPDH PWB communications failed.
• Troubleshooting Guides: Flag 1. Disconnect, then check the ribbon cable between P/J460 on the SPDH PWB and P/J417 on the Scanner PWB. The ribbon cable and connectors are undamaged. Y↓N→Clean or repair the ribbon cable or connectors. If necessary, install new components: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • SPDH PWB, PL 5.10 Item 5. Reconnect the P/J460 to P/J417 ribbon cable. Go to Flag 2. Disconnect, then check the data cable and connectors, P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are undamaged. Y↓N→Clean or repair the data cable connectors. If necessary, install new components: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. Perform an AltBoot, GP 4. If the fault persists, install new components as necessary: • Scanner PWB, PL 60.20 Item 4. • SPDH PWB, PL 5.10 Item 5. Perform SCP 5 Final Actions.

• Code: 305-300-00
• Description: SPDH Open RAP 305-300-00 The SPDH platen down sensor detected that the SPDH opened during run.
• Troubleshooting Guides: Check the operation of the DH angle sensor actuator, PL 60.20 Item 12 and the actuator spring, PL 60.20 Item 11. Ensure that they operate the DH platen down sensor correctly. Enter dC330, code 062-019, DH platen down sensor, Q62-019. Actuate Q62-019. The display changes. Y↓N→Go to Flag 1. Check Q62-019. Refer to: •. • GP 11, How to Check a Sensor. • P/J423, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • DH platen down sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Check that Q62-019 is installed correctly.

• Code: 305-305-00
• Description: SPDH Top Cover Open RAP 305-305-00 The SPDH top cover interlock switch detected that the top cover is open.
• Troubleshooting Guides: Enter dC330, code 005-305, top cover interlock, S05-305. Actuate S05-305. The display changes. Y↓N→Go to Flag 1. Check S05-305. Refer to: • GP 13 How to Check a Switch. • P/J461, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Top cover interlock switch, PL 5.10 Item 13. • SPDH PWB, PL 5.10 Item 5. Check that S05-305 is installed correctly and that the switch arm is not bent or damaged. The switch should be heard to click as it is actuated or de-actuated by closing and opening the top cover.

• Code: 305-335-00, 305-336-00
• Description: SPDH Takeaway Sensor Paper Jam RAP 305-335-00 The SPDH takeaway sensor failed to detect the lead edge of the document within the correct time. 305-336-00 The SPDH takeaway sensor detected a paper jam.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Enter dC330, code 005-335, takeaway sensor, Q05-335. Actuate Q05-335 by opening and closing the SPDH top cover. The display changes. Y↓N→Go to Flag 1. Check Q05-335. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J465, Scanner PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Takeaway sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5. Open the SPDH top cover, PL 5.10 Item 8. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330, code 005-020 to run the feed motor, MOT05-020. The motor runs. Y↓N→Go to Flag 2. Check MOT05-020. Refer to: • GP 10 How to Check a Motor. • P/J468, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Feed motor, PL 5.18 Item 2. • SPDH PWB, PL 5.10 Item 5. Hold the top cover interlock switch closed. Enter dC330, code 005-020 to run the feed motor, MOT05-020. Add the code 005-025 to energize the feed clutch, CL05-025. The takeaway roll rotates. Y↓N→Go to Flag 3. Check CL05-025. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J471, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Check the condition and operation of the items that follow. Refer to GP 7 Miscellaneous Checks: • Feed motor belt, PL 5.19 Item 19. Perform ADJ 5.1 SPDH Drive Belts if necessary. • Takeaway roll, PL 5.17 Item 1. • Takeaway roll gear, PL 5.17 Item 8. • Takeaway roll idlers (part of PL 5.20 Item 15). • Feed clutch drive gear/pulley, PL 5.19 Item 4. Install new components as necessary: • Feed clutch, CL05-025, PL 5.18 Item 4. • SPDH PWB, PL 5.10 Item 5. • Takeaway roll, PL 5.17 Item 1. • Takeaway roll gear, PL 5.17 Item 8. • Top cover assembly, PL 5.20 Item 15. Enter dC330 code 005-310, stack height sensor, Q05-310. Actuate Q05-310 using the sensor actuating arm. The display changes. Y↓N→Go to Flag 4. Check Q05-310. Refer to: • GP 11 How to Check a Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Stack height sensor, PL 5.20 Item 4. • Sensor actuating arm (part of PL 5.20 Item 15). • SPDH PWB, PL 5.10 Item 5. Close the top cover. Enter dC330, code 005-020 to run the feed motor, MOT05-020. Add the code 005-025 to energize the feed clutch, CL05-025. The nudger roll drops towards the input tray. Y↓N→Check the nudger roll housing will both latch in the up position and drop to the lowered position without binding. Check around the housing for paper debris or misplaced components that could prevent correct operation. Check the items that follow: • Feed assembly drive belt, PL 5.19 Item 18. • Nudger roll housing, PL 5.20 Item 8. • Shaft, PL 5.20 Item 5. • Shaft, PL 5.20 Item 12. Install new components as necessary: • Feed assembly drive belt, part of the SPDH drive kit, PL 5.19 Item 23. • Top cover assembly, PL 5.20 Item 15. Perform the steps that follow: • Check the takeaway roll static eliminator. • Ensure that the SPDH is connected to ground correctly. Refer to 301A Ground Distribution RAP. • Check the condition and operation of the items that follow. If necessary clean the items or install new components: – Feed roll, PL 5.20 Item 6. – Nudger roll, PL 5.20 Item 7. – Retard roll, PL 5.25 Item 3. • Check for a malfunction of the last sheet out sensor, Q05-308. Perform the 305B Last Sheet Out Sensor Failure RAP. • Check the correct location and mechanical operation of the stack height sensor, Q05-310 and the stack height sensor actuating arm. .

• Code: 305-340-00, 305-341-00
• Description: SPDH Reg Sensor Failure RAP 305-340-00 The SPDH reg sensor failed to detect the lead edge of the document within the correct time. 305-341-00 The SPDH reg sensor detected a paper jam.
• Troubleshooting Guides: Enter dC330, code 005-340, reg sensor, Q05-340. Open the SPDH. Actuate Q05- 340 using a strip of paper. The display changes. Y↓N→Go to Flag 1. Check Q05-340. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J467, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Reg sensor, PL 5.18 Item 11. • SPDH PWB, PL 5.10 Item 5. Remove the SPDH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330, code 005-030 to run the read motor, MOT05-030. The motor runs. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: • GP 10 How to Check a Motor. • P/J468, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Read motor, PL 5.18 Item 1. • SPDH PWB, PL 5.10 Item 5. Perform the steps that follow: • Check the items that follow. Refer to GP 7 Miscellaneous Checks: – Read motor belt, PL 5.19 Item 18. Perform ADJ 5.1. SPDH Drive Belts if necessary. – Mid scan drive belt, PL 5.19 Item 21. Perform ADJ 5.1. SPDH Drive Belts if necessary. – Pre scan drive belt, PL 5.19 Item 20. Perform ADJ 5.1. SPDH Drive Belts if necessary. – Pre scan roll assembly, PL 5.17 Item 4. – Pre scan roll drive pulley, PL 5.19 Item 12. – Mid scan roll drive pulley, PL 5.19 Item 13. • Check the pre scan roll static eliminator. • Ensure that the SPDH is connected to ground correctly. Refer to the 301A Ground Distribution RAP.

• Code: 305-342-00, 305-343-00
• Description: SPDH Side 2 Reg Sensor Failure RAP 305-342-00 The SPDH side 2 reg sensor failed to detect the lead edge of the document within the correct time. 305-343-00 The SPDH side 2 reg sensor detected a paper jam.
• Troubleshooting Guides: Enter dC330, code 005-343, side 2 reg sensor, Q05-343. Open the SPDH. Open and close the jam clearance baffle to actuate Q05-343. The display changes. Y↓N→Go to Flag 1. Check Q05-343. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J466, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5. Remove the SPDH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330, code 005-030 to run the read motor, MOT05-030. The motor runs. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: • GP 10 How to Check a Motor. • P/J468, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Read motor, PL 5.18 Item 1. • SPDH PWB, PL 5.10 Item 5. Perform the steps that follow: • Check the items that follow. Refer to GP 7 Miscellaneous Checks: – Read motor belt, PL 5.19 Item 18. Perform ADJ 5.1. SPDH Drive Belts if necessary. – Mid scan drive belt, PL 5.19 Item 21. Perform ADJ 5.1. SPDH Drive Belts if necessary. – Mid scan roll assembly, PL 5.17 Item 4. – Mid scan roll drive pulley, PL 5.19 Item 13. • Ensure that the SPDH is connected to ground correctly. Refer to the 301A Ground Distribution RAP.

• Code: 305-940-00, 305-966-00
• Description: SPDH No Original RAP 305-940-00 The SPDH doc present sensor detected that the original has been removed. 305-966-00 The SPDH doc present sensor detected that the original has not been fully inserted in the input tray. NOTE: Documents placed on the top cover of the SPDH can overhang the input tray and trigger the sensors. This can cause the SPDH to falsely detect a document, causing a feed error.
• Troubleshooting Guides: • Remove all documents from the SPDH. • Check the condition of the originals. Curl or folds may prevent the originals being detected. • Check around the input tray. Remove any obstructions such as paper debris, staples, or paper clips. • Ensure that the document width guides are set correctly for the originals in use.
  Enter dC330, code 005-309, doc present sensor, Q05-309. Actuate Q05-309 using the doc present sensor actuator. The display changes. Y↓N→Go to Flag 1. Check Q05-309. Refer to: • GP 11 How to Check a Sensor. • P/J462, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Doc present sensor, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Check that Q05-309, PL 5.30 Item 5 and the doc present sensor actuator, PL 5.30 Item 6 are correctly installed and undamaged.

• Code: 305-941-00
• Description: Insufficient Originals RAP 305-941-00 The machine detected that too few originals were re-loaded after jam clearance.
• Troubleshooting Guides: Perform the steps that follow: 1. Re-sort then reload all originals. 2. If the fault persists, clear the job, then start again.

• Code: 305-958-00
• Description: SPDH Lift Home Position Sensor Failure RAP 305-958-00 The lift home position sensor failed to sense the home position after the tray elevate motor drove the input tray to the home position.
• Troubleshooting Guides: Enter dC330, code 005-390 to run the tray elevator motor, MOT05-390. The motor runs and cycles the tray between the raised and lowered positions. Y↓N→Remove the SPDH rear cover PL 5.10 Item 1. Remove the sensor bracket, PL 5.18 Item 10. Turn over the bracket to access the lift home position sensor. Enter dC330 code 005-307, lift home position sensor, Q05-307. Actuate Q05-307 using a piece of paper. The display changes. Y↓N→Go to Flag 1. Check Q05-307. Refer to: • GP 11 How to Check a Sensor. • P/J462, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Lift home position sensor, PL 5.18 Item 9. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-309, doc present sensor, Q05-309. Actuate Q05-309 using the doc present sensor actuator. The display changes. Y↓N→Go to Flag 3. Check Q05-309. Refer to: • GP 11 How to Check a Sensor. • P/J462, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Doc present sensor, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Open the top cover to access the stack height sensor, Q05-310. Enter dC330, code 005-310, stack height sensor, Q05-310. Actuate Q05-310 using the sensor actuating arm. The display changes. Y↓N→Go to Flag 4. Check Q05-310. Refer to: • GP 11 How to Check a Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Stack height sensor, PL 5.20 Item 4. • Sensor actuating arm (part of top cover assembly, PL 5.20 Item 15). • SPDH PWB, PL 5.10 Item 5. Go to Flag 2. Check MOT05-390. Refer to: • GP 10 How to Check a Motor. • P/J469, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray elevator motor, PL 5.18 Item 3. • SPDH PWB, PL 5.10 Item 5. Check the drive components between MOT05-390 and the input tray shaft assembly. If necessary install new tray elevator reduction gears, PL 5.19 Item 9. Perform SCP 5 Final actions.

• Code: 305-959-00
• Description: SPDH Calibration Home Position Sensor Failure RAP 305-959-00 The calibration home position sensor failed to sense the home position after the read motor drove the calibration mechanism to the home position.
• Troubleshooting Guides: Remove the SPDH rear cover PL 5.10 Item 1. Observe the calibration home position sensor and the sensor flag. Enter dC330, code 005-360, calibration home position sensor, Q05-360. Actuate Q05-360 by rotating the exit jam clearance knob, PL 5.17 Item 5 and observing the position of the flag. The display changes. Y↓N→Go to Flag 1. Check Q05-360. Refer to: • GP 11 How to Check a Sensor. • P/J464, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Calibration home position sensor, PL 5.18 Item 9. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-430 to run the read motor, MOT05-030, in reverse to drive the calibration shutter mechanism. The motor runs and the exit jam clearance knob turns in a clockwise direction. Y↓N→The motor runs but the jam clearance knob remains stationary. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: •. • GP 10 How to Check a Motor. • P/J468, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Read motor, PL 5.18 Item 1. • SPDH PWB, PL 5.10 Item 5. Check the drive components between the read motor and the calibration mechanism. Install new components as necessary: • Read motor belt, PL 5.19 Item 18. • Mid scan drive belt, PL 5.19 Item 21. • Exit roll drive pulley, PL 5.19 Item 12. • Calibration shutter drive gear, PL 5.19 Item 10. • Calibration shutter idler gear, PL 5.19 Item 7. • Calibration shutter driven gear, PL 5.19 Item 8. Check the calibration shutter mechanism. Repair any damaged components if possible. If necessary install a new SPDH, PL 5.10 Item 9.

Solve Xerox WorkCentre 5955 Error codes

• Code: 305-960-00
• Description: SPDH LED Fan Lock Alarm RAP 305-960-00 The LED cooling fan failed to rotate.
• Troubleshooting Guides: Remove the SPDH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330, code 005-370 to run the LED cooling fan, MOT05-370. The motor runs. Y↓N→Go to Flag 1. Check MOT05-370. Refer to: • GP 10 How to Check a Motor. • P/J471, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • LED cooling fan, PL 5.18 Item 8. • SPDH PWB, PL 5.10 Item 5. Add the dC330, code 005-375 to check the DH LED fan lock alarm. The display reads high. Y↓N→Switch off, then switch on the machine. If the fault persists, install new components: • LED cooling fan, PL 5.18 Item 8. • SPDH PWB, PL 5.10 Item 5. Install a new LED cooling fan, PL 5.18 Item 8.

• Code: 305-961-00
• Description: SPDH Motor Fan Lock Alarm RAP 305-961-00 The motor cooling fan failed to rotate.
• Troubleshooting Guides: Remove the SPDH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330, code 005-380 to run the motor cooling fan, MOT05-380. The motor runs. Y↓N→Go to Flag 1. Check MOT05-380. Refer to: • GP 10 How to Check a Motor. • P/J470, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Motor cooling fan, PL 5.18 Item 7. • SPDH PWB, PL 5.10 Item 5. Add the dC330 code 005-385 to check the DH motor fan lock alarm. The display reads high. Y↓N→Switch off, then switch on the machine, GP 14. If the fault persists, install new components: • Motor cooling fan, PL 5.18 Item 7. • SPDH PWB, PL 5.10 Item 5. Install a new motor cooling fan, PL 5.18 Item 7.

• Code: 305-962-00
• Description: SPDH Feed Sensor Adjustment Error RAP 305-962-00 An error occurred during the automatic adjustment of the feed sensor.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Insert a strip of paper over the mirror for the feed sensor. Close the SPDH top cover. Enter dC330, code 005-330, DH feed sensor, Q05-330. Actuate Q05-330 by moving the paper strip on and off of the mirror. The display changes. Y↓N→Go to Flag 1. Check Q05-330. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Feed sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5. Clean the feed sensor mirror. Switch off, then switch on the machine, GP 14. If the fault persists, install new components: • Feed sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-963-00
• Description: SPDH Takeaway Sensor Adjustment Error RAP 305-963-00 An error occurred during the automatic adjustment of the takeaway sensor.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Insert a strip of paper over the mirror for the takeaway sensor. Close the SPDH top cover. Enter dC330, code 005-335, takeaway sensor, Q05- 335. Actuate Q05-335 by moving the paper strip on and off of the sensor mirror. The display changes. Y↓N→Go to Flag 1. Check Q05-335. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Takeaway sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5. Clean the takeaway sensor mirror. Switch off, then switch on the machine, GP 14. If the fault persists, install new components: • Takeaway sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-964-00
• Description: SPDH Reg Sensor Adjustment Error RAP 305-964-00 An error occurred during the automatic adjustment of the registration sensor.
• Troubleshooting Guides: Enter dC330, code 005-340, reg sensor, Q05-340. Actuate Q05-340 using a strip of paper. The display changes. Y↓N→Go to Flag 1. Check Q05-340. Refer to: •. • GP 38 How to Check an Adaptive Sensor. • P/J467, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Reg sensor, PL 5.18 Item 11. • SPDH PWB, PL 5.10 Item 5. Clean the reg sensor mirror. Switch off, then switch on the machine, GP 14. If the fault persists, install new components: • Reg sensor, PL 5.18 Item 11. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-965-00
• Description: SPDH Side 2 Reg Sensor Adjustment Error RAP 305-965-00 An error occurred during the automatic adjustment of the side 2 registration sensor.
• Troubleshooting Guides: Enter dC330, code 005-343, side 2 reg sensor, Q05-343. Open the SPDH. Open and close the jam clearance baffle to actuate Q05-343. The display changes. Y↓N→Go to Flag 1. Check Q05-343. Refer to: • GP 38 How to Check an Adaptive Sensor. • P/J466, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • Side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5. Clean the side 2 reg sensor mirror. Switch off, then switch on the machine, GP 14. If the fault persists, install new components: • Side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5.

• Code: 305A
• Description: Document Size Sensors Failure RAP Use this RAP when the SPDH is in the Auto Paper Select mode and fails to detect the correct size of paper.
• Troubleshooting Guides: Refer to. Enter dC330, code 005-315 to check the length sensor 1, Q05-315, PL 5.30 Item 5. Actuate Q05-315. The display changes. Y↓N→Go to Flag 1. Check Q05-315. Refer to: • GP 11 How to Check a Sensor. • P/J462, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Length sensor 1, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-320 to check the length sensor 2, Q05-320, PL 5.30 Item 9. Actuate Q05-320. The display changes. Y↓N→Go to Flag 2. Check Q05-320. Refer to: • GP 11 How to Check a Sensor. • P/J462, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Length sensor 2, PL 5.30 Item 9. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-325 to check the width sensor 1, Q05-325, PL 5.30 Item 5. Actuate Q05-325. The display changes. Y↓N→Go to Flag 3. Check Q05-325. Refer to: • GP 11 How to Check a Sensor. • P/J463, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Width sensor 1, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-326 to check the width sensor 2, Q05-326, PL 5.30 Item 5. Actuate Q05-326. The display changes. Y↓N→Go to Flag 4. Check Q05-326. Refer to: • GP 11 How to Check a Sensor. • P/J463, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Width sensor 2, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Enter dC330, code 005-327 to check the width sensor 3, Q05-327, PL 5.30 Item 5. Actuate Q05-327. The display changes. Y↓N→Go to Flag 5. Check Q05-327. Refer to: • GP 11 How to Check a Sensor. • P/J463, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Width sensor 3, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Enter dC131. Check that the IIT SPDH NVM parameters that follow are set to the default values: • 800-007, Detect Paper Size 1. • 800-008, Detect Paper Size 2. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • SPDH input tray assembly, PL 5.30 Item 1.

• Code: 305B
• Description: Last Sheet Out Sensor Failure RAP Use this RAP if the message ‘Due to a system error all scanned jobs have been deleted’ is displayed during a scanning or copying job.
• Troubleshooting Guides: Enter dC330, code 005-308 to check the last sheet out sensor, Q05-308, PL 5.30 Item 9. Actuate Q05-308. The display changes. Y↓N→Go to Flag 1. Check Q05-308. Refer to: •. • GP 11 How to Check a Sensor. • P/J463, SPDH PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Last sheet out sensor, PL 5.30 Item 18. • SPDH PWB, PL 5.10 Item 5. Perform SCP 5 Final Actions.

• Code: 305C
• Description: Document Present Failure RAP Use this RAP when the SPDH behaves as follows: • The SPDH detects a document when a document is not present in the input tray during the startup procedure. • The SPDH detects a document when a document is not present in the input tray after a jam. NOTE: Documents placed on the top cover of the SPDH can overhang the input tray and trigger the sensors. This can cause the SPDH to falsely detect a document, causing a feed error. • The SPDH does not detect a document when a document is present in the input tray.
• Troubleshooting Guides: Check the doc present sensor, Q05-309. Go to 305-958-00 SPDH Lift Home Sensor Failure RAP.

• Code: 305D
• Description: Damaged Documents RAP Use this RAP if the documents are damaged by the SPDH.
• Troubleshooting Guides: Perform the steps that follow: 1. ADJ 5.2 SPDH Height. 2. Check the input tray assembly for damage, PL 5.30 Item 1. • Ensure that the document width guides move freely, PL 5.30 Item 2. • Check the restack arm for damage, PL 5.30 Item 7. 3. Open the SPDH top cover, PL 5.10 Item 8. • Check the document path for damage. • Check the takeaway roll assembly, PL 5.17 Item 1 and idlers for damage and contamination, refer to ADJ 5.4. • Check the feed roll, PL 5.20 Item 6, nudger roll, PL 5.20 Item 7 and retard roll, PL 5.25 Item 3 for contamination or damage, refer to ADJ 5.4 SPDH Cleaning Procedure. 4. Raise the SPDH. Lower the jam clearance baffle assembly. • Check for, and remove any pieces of paper. • Check the document path in the baffle area for damage. • Check the jam clearance baffle assembly for damage. • Check the mid scan roll, PL 5.17 Item 3 and the surrounding idlers for contamination or damage. Ensure that the roll and idlers are clean and rotate freely, ADJ 5.4 SPDH Cleaning Procedure. 5. Check the CVT ramp assembly for contamination or damage. 6. Check the exit roll assembly and idlers, PL 5.17 Item 2. Remove the input tray assembly to access the exit roll. 7. Remove the lower pre scan roller assembly. Check the pre scan roll assembly, PL 5.17 Item 4 and the lower pre scan rollers for contamination or damage. Ensure that the roll and idlers are clean and rotate freely, ADJ 5.4 SPDH Cleaning Procedure. 8. Ensure that the customer’s documents are within the specification, refer to GP 20.

• Code: 310-153-00, 310-163-00
• Description: Lead Edge Late to Post Fuser Sensor 310-153-00 The lead edge of the paper failed to actuate the post fuser sensor within the correct time for a simplex sheet. 310-163-00 The lead edge of the paper failed to actuate the post fuser sensor within the correct time for a duplex sheet.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switches are cheated when checking +24V components. Open the left door. Enter dC330 code 010-120, post fuser sensor, Q10-120. Use a piece of paper to actuate Q10-120. The display changes. Y↓N→Go to Flag 1. Check Q10-120. Refer to: • GP 11, How to Check a Sensor. • P/J761, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new post fuser sensor, PL 10.11 Item 7. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-020, fuser drive motor, MOT10-020. Observe the fuser roll and the pressure roll through the top of the fuser. The fuser rolls turn. Y↓N→Go to Flag 2. Check MOT10-020. Refer to: • GP 10, How to Check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new main drive module, PL 40.15 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 093-045, print cartridge motor, MOT93-045. Observe the photoreceptor. The photoreceptor turns. Y↓N→Go to Flag 2. Check MOT93-045. Refer to: • GP 10, How to check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, PL 40.15 Item 1. • Print cartridge, PL 90.17 Item 9. If the fault persists, perform OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 080-040, registration motor, MOT80-040. Observe the registration roll, PL 80.17 Item 5. The registration roll turns. Y↓N→Go to Flag 3. Check MOT80-040. Refer to: • GP 10, How to Check a Motor. • P/J762, IOT PWB. If necessary, install a new registration motor, PL 40.15 Item 6. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. The jam occurs when feeding sheets from the bypass tray. Y↓N→Refer to GP 7 and OF10 Intermittent Fault RAP. Check the components that follow: • Registration idler roll, PL 80.15 Item 4. • Bias transfer roll, PL 80.15 Item 3. • Registration roll, PL 80.17 Item 6. • Registration drive gear, PL 80.17 Item 3. • Track (DTS), PL 90.10 Item 6, from the detack saw to the HVPS. If the fault persists, perform the 381A Paper Feed Retries RAP. Perform the 381-155-00 Lead Edge Late to Registration Sensor from the Bypass Tray RAP.

• Code: 310-154-00, 310-164-00
• Description: Trail Edge Late from Post Fuser Sensor RAP 310-154-00 The trail edge of the paper failed to de-actuate the post fuser sensor within the correct time for a simplex sheet. 310-164-00 The trail edge of the paper failed to de-actuate the post fuser sensor within the correct time for a duplex sheet.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switches are cheated when checking +24V components. Open the left door. Enter dC330 code 010-120, post fuser sensor, Q10-120. Use a piece of paper to actuate Q10-120. The display changes. Y↓N→Go to Flag 1. Check Q10-120. Refer to: • GP 11, How to Check a Sensor. • P/J761, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new post fuser sensor, PL 10.11 Item 7. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-020, fuser drive motor, MOT10-020. Observe the fuser roll and the pressure roll through the top of the fuser. The fuser rolls turn. Y↓N→Go to Flag 2. Check MOT10-020. Refer to: • GP 10, How to Check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, PL 40.15 Item 1. • Fuser module, PL 10.8 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 010-020, MOT10-020. Observe the exit roll and exit drive gears. The motor runs and drives the exit drive roll. Y↓N→Check the components that follow: • Exit drive assembly, PL 10.14 Item 1. • Exit drive belts, PL 10.14 Item 2 and PL 10.14 Item 3. • Inverter assembly, PL 10.10 Item 1. Enter dC330 code 010-045, inverter gate solenoid, SOL10-045. Observe the solenoid and inverter gate. The solenoid energizes and the inverter gate is pulled down. Y↓N→Go to Flag 3. Check SOL10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter gate solenoid, PL 10.13 Item 8. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Remove the centre exit cover. Enter dC330 code 010-030, inverter motor forward, MOT10-030, PL 10.12 Item 8. The motor runs and turns the inverter drive roll. Y↓N→Go to Flag 4. Check MOT10-030. Refer to: • GP 10, How to Check a Motor. • P/J762, IOT PWB. Install new components as necessary: • Inverter motor, PL 10.11 Item 9 (centre output tray) or PL 10.12 Item 8 (horizontal transport). • Drive belt, PL 10.11 Item 4 (centre output tray) or PL 10.12 Item 4 (horizontal transport). If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Refer to GP 7. Check the components that follow: • Post fuser roll, PL 80.22 Item 12. • Horizontal transport assembly, PL 10.15 Item 1. • Inverter assembly, PL 10.10 Item 1. If the fault persists, perform the 381A Paper Feed Retries RAP.

• Code: 310-170-00
• Description: Lead Edge Late to Horizontal Transport Entry Sensor RAP 310-170-00 The lead edge of the paper failed to actuate the horizontal transport entry sensor within the correct time.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switches are cheated when checking +24V components. Open the horizontal transport top cover. Enter dC330 code 010-041, horizontal transport entry sensor, Q10-041, PL 10.15 Item 8. Use a piece of paper to actuate Q10-041. The display changes. Y↓N→Go to Flag 1. Check Q10-041. Refer to: • GP 11, How to Check a Sensor. • P/J773, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new horizontal transport entry sensor, PL 10.15 Item 8. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Open the left door. Enter dC330 code 010-020, fuser drive motor, MOT10-020. Observe the fuser roll and pressure roll through the top of the fuser. The fuser rolls turn. Y↓N→Go to Flag 2. Check MOT10-020. Refer to: • GP 10, How to Check a Motor. • P/J773, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new main drive module, PL 40.15 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 010-020, MOT010-020. Observe the exit roll and exit drive gears. The motor runs and turns the exit drive roll. Y↓N→Check the components that follow: • Exit drive assembly, PL 10.14 Item 1. • Exit drive belts, PL 10.14 Item 2 and PL 10.14 Item 3. • Inverter assembly, PL 10.10 Item 1. Enter dC330 code 010-045, inverter gate solenoid, SOL10-045. Observe the solenoid and inverter gate. The solenoid energizes and the inverter gate is pulled down. Y↓N→Go to Flag 3. Check SOL10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter gate solenoid, PL 10.13 Item 8. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Refer to GP 7. Check the components that follow: • Post fuser roll, PL 80.22 Item 12. • Inverter assembly, PL 10.10 Item 1. If the fault persists, perform the 381A Paper Feed Retries RAP.

• Code: 310-171-00
• Description: Trail Edge Late from Horizontal Transport Entry Sensor RAP 310-171-00 The trail edge of the paper failed to de-actuate the horizontal transport entry sensor within the correct time.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switches are cheated when checking +24V components. Open the horizontal transport top cover. Enter dC330 code 010-041, horizontal transport entry sensor, Q10-041, PL 10.15 Item 8. Use a piece of paper to actuate Q10-041. The display changes. Y↓N→Go to Flag 1. Check Q10-041. Refer to: • GP 11, How to Check a Sensor. • P/J773, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new horizontal transport entry sensor, PL 10.15 Item 8. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-040, horizontal transport motor, MOT10-040, PL 10.16 Item 1. Open the horizontal transport top cover. Observe the horizontal transport rolls, PL 10.16 Item 4. The motor runs and the rolls turn. Y↓N→Go to Flag 2. Check MOT10-041. Refer to: • GP 10, How to Check a Motor. • P/J770, IOT PWB. Check the components that follow: • Horizontal transport belt, PL 10.16 Item 8. • Horizontal transport rolls, PL 10.16 Item 4. • Transport roll pulleys, PL 10.16 Item 7. If necessary, install a new horizontal transport motor, PL 10.16 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Open the left door. Enter dC330 code 010-020, fuser drive motor, MOT10-020. Observe the exit roll and exit drive gears. The gear and roll turns. Y↓N→Go to Flag 3. Check MOT10-020. Refer to: • GP 10, How to Check a Motor. • P/J773, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Check the components that follow: • Exit roll, PL 10.12 Item 16. • Exit drive gear, PL 10.12 Item 13. • Exit drive assembly, PL 10.14 Item 1. • Exit drive belts, PL 10.14 Item 2 and PL 10.14 Item 3. If necessary, install a new main drive module, PL 40.15 Item 1. If the fault persists, perform OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. If the fault persists, perform the 381A Paper Feed Retries RAP.

• Code: 310-172-00
• Description: Unexpected Sheet in Horizontal Transport RAP 310-172-00 A stray sheet was detected in the horizontal transport after jam clearance.
• Troubleshooting Guides: • Press the Machine Status button. Select Active Messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Check for paper or paper fragments in the horizontal transport, PL 10.15 Item 1. • Check for paper in the machine paper path at all the sensor locations.
  If the Initial Actions failed to fix the problem, switch off, then switch on the machine, GP 14. If a fault code is then displayed, go to the appropriate RAP.

• Code: 310-201-00
• Description: Unexpected Sheet at Post Fuser Sensor RAP 310-201-00 A stray sheet was detected at the post fuser sensor after jam clearance.
• Troubleshooting Guides: • Press the Machine Status button. Select Active Messages. Refer to OF4 Status Codes and Messages RAP for the jam clearance instruction. • Check for paper or paper fragments in the locations that follow: – Fuser module, PL 10.8 Item 1. – Inverter assembly, PL 10.10 Item 1. • Check for paper in the machine paper path at all the sensor locations.
  If the Initial Actions failed to fix the problem, switch off, then switch on the machine, GP 14. If a fault code is then displayed, go to the appropriate RAP.

• Code: 310-320-00
• Description: Fuser Control Failure RAP 310-320-00 One or more fuser lamps is above the maximum temperature, or the temperature difference between any of the lamps is greater than 25 degrees C.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. The display shows ‘Ready to Copy’. Y↓N→Go to Flag 1. The voltage at the front and mid fuser temperature sensors should be 3.2 volts when the sensors are cold. In standby mode the voltage should be 0.72 to 0.96 volts. Refer to: • P/J764, IOT PWB. • PJ100. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Before new components are installed, restore the NVM values to default. As necessary, perform the actions that follow: • Repair the harness between P/J764 and PJ100. • Install a new fuser connector, PL 10.8 Item 3. • Perform the OF7 IOT PWB Diagnostics RAP. If the fault persists, install a new fuser module, PL 10.8 Item 1. Perform SCP 5 Final Actions.

• Code: 310-330-00, 310-340-00
• Description: Fuser Warm Up Failure RAP 310-330-00 The Initial fuser temperature rise was not achieved within 40 seconds from start of warm up mode. 310-340-00 The temperature reported by each thermistor failed to rise by 10 degrees C within 10 seconds from start of warm up mode when the starting temperature was less than 150 degrees C.
• Troubleshooting Guides: Switch off the machine, GP 14. Remove the fuser module. Check the fuser module connector, for continuity between the pins that follow: • Pin 8 and pin 4. • Pin 8 and pin 7. • Pin 8 and pin 9. There is continuity. Y↓N→Install a new fuser module, PL 10.8 Item 1. Install the fuser module. Disconnect P/J650. Go to Flag 2. Check for continuity between pin 1 and pin 3, and between pin 1 and pin 4 at the harness end. There is continuity. Y↓N→Check the fuser connector assembly. If necessary install a new fuser connector assembly, PL 10.8 Item 3. Go to Flag 3. Check the wiring and connectors. Refer to: • P/J764, IOT PWB. • P/J653, LVPS. • 301B 0V Distribution RAP. The wiring and connectors are good. Y↓N→Repair the harness between P/J764 and P/J653. WARNING Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. NOTE: The voltage will be 100% of the ACL voltage when the machine is switched on from cold, and will pulse between 60% and 100% during standby. Connect P/J650. Switch on the machine, GP 24. Go to Flag 2. Check for ACL at P/J650 between pin 1 and pin 3, and between pin 1 and pin 4. ACL is measured. Y↓N→Perform the OF7 IOT PWB Diagnostics RAP. If the fault persists, install a new LVPS, PL 1.10 Item 1. Go to Flag 1. With the fuser cold, check for +3.2V at P/J764 pin A1 and pin A3. +3.2V is available at both pins. Y↓N→Go to Flag 1. Check the wiring and connectors. NOTE: Do not insert the service meter probes into the PJ100 pins from the left door side. This may damage the pins. Access the pins from the wire side of the connector. Refer to: • P/J764, IOT PWB. • PJ100. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. The wiring and connectors are good. Y↓N→As necessary, perform the actions that follow: • Repair the harness between P/J764 and PJ100. • Install a new fuser connector, PL 10.8 Item 3. Perform the OF7 IOT PWB Diagnostics RAP. If the fault persists, install a new fuser module, PL 10.8 Item 1. If the fault persists, install a new fuser module, PL 10.8 Item 1.

• Code: 310-338-00
• Description: Horizontal Transport Interlock Open in Run RAP 310-338-00 The horizontal transport top cover was opened during machine operation.
• Troubleshooting Guides: Enter dC330 code 010-042, horizontal transport interlock, Q10-042. Open and close the jam clearance cover. The display changes. Y↓N→Go to Flag 1. Check Q10-042. Refer to: • GP 11, How to Check a Sensor. • P/J773, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new horizontal transport interlock sensor, PL 10.15 Item 16. If the fault persists, perform OF7 IOT PWB DIagnostics RAP. Check that the jam clearance cover closes correctly. Refer to. Check the items that follow: • The interlock actuator on the jam clearance cover. • The interlock actuator and spring. • The jam clearance cover left hinge, PL 10.15 Item 4 and jam clearance cover right hinge, PL 10.15 Item 5. If necessary, install a new horizontal transport assembly, PL 10.15 Item 1.

• Code: 310-399-00
• Description: Fuser CRUM Authorization Failure RAP 310-399-00 The fuser CRUM failed the authorization check. The authorization check is performed to ensure that the fuser installed in the system is compatible with the machine configuration: 50Hz or 60Hz.
• Troubleshooting Guides: • Check that the machine market region is correct, dC134. • Check that the service plan is correct, dC136. • If necessary, install a new fuser module that matches the machine configuration, PL 10.8 Item 1.

• Code: 310-400-00
• Description: Fuser CRUM Communication Fault RAP 310-400-00 The fuser CRUM communications have failed.
• Troubleshooting Guides: Remove the fuser module and print cartridge to prevent damage to the CRUMs when checking for continuity. 1. Ensure that P/J766 on the IOT PWB is correctly and securely connected. 2. Go to Flag 1. Check the harness, GP 7, and measure the voltages. Refer to: • 301B 0V Distribution RAP. • 301E +5V and +5VSB Distribution RAP. 3. Go to Flag 2. Check the items that follow: • The harness, GP 7. Repair as necessary. • The fuser CRUM connector, for damage or contamination. 4. Go to Flag 3. Check the items that follow: • The harness, GP 7. Repair as necessary. • The print cartridge CRUM connector, for damage or contamination. 5. Perform the OF7 IOT PWB Diagnostics RAP. 6. If the fault is intermittent, the cause may be due to electrical noise. Go to OF10 Intermittent Failure RAP. 7. Install new components as necessary: • Fuser module, PL 10.8 Item 1. • Print cartridge, PL 90.17 Item 9.

• Code: 310-702-00
• Description: Offset Motor Fault RAP 310-702-00 The offset shuttle failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 010-300, offset sensor, Q10-300. Move the offset shuttle slowly backwards and forwards. The display changes. Y↓N→Go to Flag 1. Check Q10-300. Refer to: • GP 11, How to Check a Sensor. • P/J761, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new offset sensor, PL 10.11 Item 8. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Remove the centre output tray. Enter dC330 code 010-500, offset motor forward or code 010-501, offset motor reverse, MOT10-500. The motor operates. Y↓N→Go to Flag 2. Check MOT10-500. Refer to: • GP 10, How to Check a Motor. • P/J770, IOT PWB. If necessary, install a new offset motor, PL 10.11 Item 14. If the fault persists, perform OF7 IOT PWB Diagnostics RAP. Refer to GP 7. Check the components that follow: • Offset shuttle, PL 10.11 Item 22. • Inverter assembly, PL 10.10 Item 1.

• Code: 310A
• Description: Centre Output Tray Poor Stacking RAP Use this RAP to identify the cause of poor stacking in the centre output tray.
• Troubleshooting Guides: Perform the steps that follow: • Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. • Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. • Ensure that the paper stack in each paper tray has been fanned. • Turn over the paper stack in each paper tray. • Use a new ream of paper, if available. • Check the output copies/prints for curl. Refer to the IQ5 Print Damage RAP. • Check the offset motor, PL 10.11 Item 14. Refer to 310-702-00 Offset Motor Fault RAP. • Check the inverter assembly, PL 10.10 Item 1 for wear or damage. • Check the bail arm assembly, PL 10.11 Item 25 for wear or damage.

• Code: 312-024-00-110, 312-025-00-110
• Description: Paddle Roll Failure RAP 312-024-00-110 The paddle shaft failed to return to the home position within the required time. 312-025-00-110 The paddle shaft failed to leave the home position within the required time.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 012-238 paddle roll motor run, MOT12-238. The paddle rotates correctly. Y↓N→Go to Flag 2. Check MOT12-238. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J310, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Paddle roll motor assembly, PL 12.25 Item 10. • 2K LCSS PWB, PL 12.75 Item 1. Add the code 012-186 paddle home sensor, Q12-186. The display cycles high/low. Y↓N→Go to Flag 1. Check Q12-186. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J314, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Paddle roll home sensor, PL 12.25 Item 11. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-024-00-150, 312-025-00-150
• Description: Paddle Roll Failure RAP 312-024-00-150 The paddle was not at the home position. 312-025-00-150 The paddle failed to rotate. NOTE: The paddle is in the home position when the sensor flag is located between the sensor jaws. If a jam occurs in the compiler, bin 1 will not be available.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 012-237, to run the paddle motor, MOT12-238, PL 12.335 Item 10. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle roll motor, MOT12-238. Refer to: • GP 10, How to Check a Motor. •. • P/J310, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Paddle motor assembly, PL 12.335 Item 10. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-186, paddle roll home sensor, Q12-186, PL 12.335 Item 4. Add the code 012-238, paddle roll motor run, to actuate Q12-186. The display cycles high/low. Y↓N→Go to Flag 1. Check Q12-186. Refer to: • GP 11, How to Check a Sensor. •. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Paddle roll home sensor, PL 12.335 Item 4. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-043-00-110, 312-046-00-110
• Description: Hole Punch Operation Failure RAP 312-043-00-110 The hole punch failed to leave the home position within the required time. 312-046-00-110 The hole punch failed to return to the home position within the required time.
• Troubleshooting Guides: Go to Flag 5. Check the link between P/J307 pins 10 and 11 on the 2K LCSS PWB. The link is good. Y↓N→Repair the wiring or connector as necessary. . Enter dC330 code 012-195 punch head present sensor, Q12-195. Actuate Q12-195. The display changes. Y↓N→Go to Flag 2. Check Q12-195. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch head present sensor, PL 12.20 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-194 punch head home sensor, Q12-194. Actuate Q12-194. The display changes. Y↓N→Go to Flag 1. Check Q12-194. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch head home sensor, PL 12.20 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-244, punch head run. The punch cycles. Y↓N→Go to Flag 3. Check the hole punch motor, MOT12-243. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J311, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch head motor assembly, PL 12.20 Item 2. • 2K LCSS PWB, PL 12.75 Item 1. NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level sensor will not operate if the tray is incorrectly installed. Ensure the chad bin is fully inserted and the lever engages in the slot. Enter dC330 code 012-193, chad bin level sensor, Q12-193. Use a piece of paper to actuate Q12-193. The display changes. Y↓N→Go to Flag 4. Check Q12-193. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Chad bin level sensor, PL 12.20 Item 7. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-043-00-150, 312-046-00-150
• Description: Hole Punch Operation Failure RAP 312-043-00-150 The hole punch failed to perform a punch cycle. 312-046-00-150 The hole punch was not at the home position.
• Troubleshooting Guides: Go to Flag 5. Check the link between P/J307 pins 10 and 11, LVF PWB. The link is good. Y↓N→Repair the wiring or connector. Enter dC330, code 012-195, punch head present sensor, Q12-195. Actuate Q12- 195. The display changes. Y↓N→Go to Flag 2. Check Q12-195. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch head home sensor, PL 12.330 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-194, punch head home sensor, Q12-194. Actuate Q12-194. The display changes. Y↓N→Go to Flag 1. Check Q12-194. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch head home sensor, PL 12.330 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-244, punch head run. The punch cycles. Y↓N→Go to Flag 3. Check the hole punch motor, MOT12-243. Refer to: •. • GP 10, How to Check a Motor. • P/J311, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch head motor assembly, PL 12.330 Item 2. • LVF PWB, PL 12.425 Item 8. NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level sensor will not operate if the bin is incorrectly installed. Ensure the chad bin is fully inserted and the lever engages in the slot. Enter dC330, code 012-193, chad bin level sensor, Q12-193. Use a strip of paper to actuate Q12-193. The display changes. Y↓N→Go to Flag 4. Check Q12-193. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary. • Chad bin level sensor, PL 12.330 Item 7. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-061-00-150
• Description: Crease Blade Move Failure RAP 312-061-00-150 The crease blade failed to clear the crease blade home sensor.
• Troubleshooting Guides: Check the parts that follow for damage: • Crease blade assembly, PL 12.405 Item 5. • Crease blade drive gear, PL 12.405 Item 7. • Crease blade gearbox, PL 12.405 Item 11. • Crease blade cranks, PL 12.405 Item 12. • Crease blade front blade arm, PL 12.405 Item 8. • Crease blade rear blade arm, PL 12.405 Item 9. • Crease blade guides, PL 12.405 Item 3. The parts are good. Y↓N→Install new components as necessary. Enter dC330 code 012-214, crease blade home sensor, Q12-214. Actuate Q12-214, by rotating the crease blade knob so that the flag on the crease blade moves into and out of Q12-214. The display changes. Y↓N→Go to Flag 1. Check Q12-214. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Crease blade home sensor, PL 12.405 Item 4. Enter dC330 code 012-215, crease blade motor encoder sensor, Q12-215. Actuate Q12-215, by slowly rotating the crease blade knob. The display changes. Y↓N→Go to Flag 3. Check Q12-215. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Crease blade motor encoder sensor, PL 12.405 Item 4. Enter dC330 code 012-252 to cycle the crease blade motor, MOT12-252. The motor runs. Y↓N→Go to Flag 2. Check MOT12-252. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Crease blade motor, PL 12.405 Item 2. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-062-00-150
• Description: Crease Roll Failure RAP 312-062-00-150 The crease roll motor failed to run.
• Troubleshooting Guides: Check the parts that follow for damage: • Upper crease roll, PL 12.410 Item 2. • Lower crease roll, PL 12.410 Item 3. • Crease roll gearbox assembly, PL 12.415 Item 8. • Crease roll gear 1, PL 12.415 Item 1. • Crease roll gear 2, PL 12.415 Item 2. • Crease roll gear 3, PL 12.415 Item 3. • Crease roll gear 4, PL 12.415 Item 4. The parts are good. Y↓N→Install new components as necessary. Enter dC330 code 012-216, crease roll motor encoder sensor, Q12-216. Actuate Q12-216, by slowly rotating the crease roll handle. The display changes. Y↓N→Go to Flag 1. Check Q12-216. Refer to: • GP 11, How to Check a Sensor. • P/J112, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Crease roll motor encoder sensor, PL 12.415 Item 7. Enter dC330 code 012-253 to run the crease roll motor, MOT12-253. The motor runs. Y↓N→Go to Flag 2, MOT12-253. Refer to: • GP 10, How to Check a Motor. • P/J103, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Crease roll motor, PL 12.415 Item 5. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-063-00-150, 312-414-00-150, 312-488-00-150, 312-490-00-150
• Description: Booklet Stapler Movement Failure RAP 312-063-00-150 The booklet stapler unit failed to move away from the home position. 312-414-00-150 The booklet stapler head failed to move to the home position in the allowed time during initialisation or at a set boundary. 312-488-00-150 The booklet stapler unit failed to move to the home position in the allowed time. 312-490-00-150 The booklet stapler unit failed to move to the away position in the allowed time.
• Troubleshooting Guides: Enter dC330 code 012-438, BM staple unit home sensor, Q12-438. Actuate Q12-438. The display changes. Y↓N→Go to Flag 1. Check Q12-438. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Staple unit home sensor, PL 12.395 Item 2. Enter dC330 code 012-439, BM staple unit away sensor, Q12-439. Actuate Q12- 439. The display changes. Y↓N→Go to Flag 2. Check Q12-439. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Staple unit away sensor, PL 12.395 Item 2. Enter dC330 code 012-437 to run the BM staple clinch motor, MOT12-437. The motor runs. Y↓N→Go to Flag 5. Check MOT12-437. Refer to: • GP 10, How to Check a Motor. • P/J107, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM staple head assembly, PL 12.395 Item 5. • BM stapler assembly, PL 12.395 Item 1. Enter dC330 code 012-411 to monitor the BM stapler jaw home sensor, Q12-411. Add the code 012-437 to run the BM staple clinch motor, MOT12-437. The display changes. Y↓N→Go to Flag 3. Check Q12-411. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM staple head assembly, PL 12.395 Item 5. Enter dC330 code 012-435, BM staple unit move to home, to move the staple unit to the home position, or enter code 012-436, BM staple unit move to away, to move the staple unit to the away position. The motor runs. Y↓N→Go to Flag 4. Check the staple unit move motor, MOT12-435. Refer to: • GP 10, How to Check a Motor. • P/J106, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM staple unit move motor, PL 12.395 Item 3. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-065-00-150, 312-383-00-150, 312-484-00-150, 312-486-00-150
• Description: Back Stop Failure RAP 312-065-00-150 The back stop motor failed to run. 312-383-00-150 The back stop was not at the home position. 312-484-00-150 The back stop failed to move to the mid home position in the allowed time. 312-486-00-150 The back stop failed to leave the mid home position in the allowed time.
• Troubleshooting Guides: Check the parts that follow for damage: • BM back stop drive belt. PL 12.400 Item 8. • BM back stop drive pulley. PL 12.400 Item 7. • BM back stop pulleys, PL 12.400 Item 5. • BM back stop belt, PL 12.400 Item 4. • BM back stop assembly, PL 12.400 Item 12. Check the wheels on the right side of the backstop assembly are present, are free to rotate and are not contaminated. The parts are good. Y↓N→Install new components as necessary. Enter dC330 code 012-204, BM guide home sensor, Q12-204. Actuate Q12-204, by rotating the drive belt and pulley by hand so that the flag on the back stop moves into and out of Q12-204. The display changes. Y↓N→Go to Flag 1. Check Q12-204. Refer to: • GP 11, How to Check a Sensor. • P/J105, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM guide home sensor, PL 12.400 Item 10. Enter dC330 code 012-440, BM back stop mid home sensor, Q12-440. Actuate Q12-170, by rotating the drive belt and pulley by hand so that the flag on the back stop moves into and out of Q12-440. The display changes. Y↓N→Go to Flag 2. Check Q12-440. Refer to: • GP 11, How to Check a Sensor. • P/J105, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM back stop mid home sensor, PL 12.400 Item 10. Enter dC330 code 012-255 to run the BM back stop motor, MOT12-255. The motor runs. Y↓N→Go to Flag 3. Check MOT12-255. Refer to: • GP 10, How to Check a Motor. • P/J105, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM back stop motor, PL 12.400 Item 9. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-066-00-150, 312-384-00-150
• Description: Booklet Tamper 1 Move Failure RAP 312-066-00-150 The booklet tamper failed to clear the tamper home sensor. 312-384-00-150 The booklet tamper failed to move to the home position.
• Troubleshooting Guides: Check the parts that follow for damage: • Booklet tamper arms, PL 12.380 Item 2. • Booklet tamper assembly, PL 12.380 Item 1. The parts are good. Y↓N→Install new components as necessary. Enter dC330 code 012-205, BM tamper 1 home sensor, Q12-205. Actuate Q12-205, by moving the tamper arms fully out then fully in. The display changes. Y↓N→Go to Flag 1. Check Q12-205. Refer to: • GP 11, How to Check a Sensor. • P/J108, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM tamper 1 home sensor, PL 12.380 Item 6. Enter dC330 code 012-256 to run the BM booklet tamper 1 motor, MOT12-256. The motor runs. Y↓N→Go to Flag 2. Check MOT12-256. Refer to: • GP 10, How to Check a Motor. • P/J108, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM booklet tamper 1 motor, PL 12.380 Item 3. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-125-00-110, 312-126-00-110, 312-199-00-110
• Description: Paper Entry Jam RAP 312-125-00-110 The lead edge of the sheet was late to the finisher entry sensor. 312-126-00-110 The trail edge of the sheet was late from the finisher entry sensor. 312-199-00-110 The entry sensor detected paper at the start of a job or during a job without the finisher first receiving a paper at IOT exit sensor command.
• Troubleshooting Guides: Lower the paper entry guide assembly, PL 12.40 Item 8, to access the entry sensor. Enter dC330 code 012-077. Actuate the entry sensor, Q12-077. The display changes. Y↓N→Go to Flag 1. Check Q12-077. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J304, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Entry sensor, PL 12.70 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Check the operation of the horizontal transport assembly, PL 10.15 Item 1. Refer to 310-171- 00 Trail Edge Late from Horizontal Transport Entry Sensor RAP.

• Code: 312-125-00-150, 312-126-00-150, 312-199-00-150
• Description: Paper Entry Jam RAP 312-125-00-150 The lead edge of the sheet was late to the finisher entry sensor. 312-126-00-110 The trail edge of the sheet was late from the finisher entry sensor. 312-199-00-110 The entry sensor detected paper at the start of a job or during a job without the finisher first receiving a paper at IOT exit sensor command.
• Troubleshooting Guides: Refer to the 312H-150 Copy Damage in the LVF RAP. Check the items that follow: • If the fault code is 312-199-00, switch off then switch on the machine, GP 14. • LVF PWB DIP switch settings. Refer to 312F-150 LVF PWB and LVF BM PWB DIP Switch Settings RAP. • That the paper tray guides are set to the correct position for the size of paper in the tray. • The paper entry guide assembly, PL 12.350 Item 7, for damage or wear that could cause paper to jam. • ADJ 12.2-150 Machine to LVF BM Alignment. • Horizontal transport assembly, PL 10.15 Item 1, for obstructions. • Feeding performance from a paper tray loaded with a new ream of paper. Procedure Lower the paper entry guide assembly, PL 12.350 Item 7, to access the entry sensor, Q12-077. Enter dC330, code 012-077. Actuate Q12-077. The display changes. Y↓N→Go to Flag 1. Check Q12-077. Refer to: • GP 11, How to Check a Sensor. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Entry sensor, PL 12.385 Item 7. • LVF PWB, PL 12.425 Item 8. Check the operation of the horizontal transport assembly, PL 10.15 Item 1. Refer to 310-171- 00 Trail Edge Late from Horizontal Transport Entry Sensor RAP.

• Code: 312-127-00-110
• Description: Sheet Late to Hole Punch RAP 312-127-00-110 The lead edge of the paper failed to actuate the punch sensor from the entry sensor.
• Troubleshooting Guides: Enter dC330 code 012-078, punch sensor 1, Q12-078. Actuate Q12-078. The display changes. Y↓N→Go to Flag 1. Check Q12-078. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J307, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch sensor 1, PL 12.20 Item 7. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-127-00-150
• Description: Sheet Late to Hole Punch RAP 312-127-00-150 A sheet was late to the punch sensor.
• Troubleshooting Guides: Enter dC330, code 012-078, punch sensor 1, Q12-078. Actuate Q12-078. The display changes. Y↓N→Go to Flag 1. Check Q12-078. Refer to: • GP 11, How to Check a Sensor. • P/J307, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch sensor 1, PL 12.330 Item 7. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-151-00-110, 312-152-00-110
• Description: Sheet Late to Bin 1 RAP 312-151-00-110 The compile exit sensor was not deactuated within a specified time. 312-152-00-110 The compile exit sensor was not actuated within a specified time
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 012-224 to run the transport motor 2, MOT12-224. The motor runs. Y↓N→Go to Flag 3. Check MOT12-224. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to check a motor. • P/J309, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 12.60 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-225 to energize the exit diverter solenoid, SOL12-225. The solenoid energizes. Y↓N→Go to Flag 4. Check SOL12-225. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid or Clutch. • P/J306, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 12.60 Item 12. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-106, compiler exit sensor, Q12-106. Actuate Q12-106. The display changes. Y↓N→Go to Flag 1. Check Q12-106. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J313, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Compiler exit sensor, PL 12.65 Item 4. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330, code 012-223 to run the transport motor 1, MOT12-223. The motor runs. Y↓N→Go to Flag 2. Check MOT12-223. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 12.40 Item 2. • 2K LCSS PWB, PL 12.75 Item 1. If the fault persists, perform the procedures that follow: • 312-396-00-110, 312-397-00-110, 312-398-00-110 Rear Tamper Move Failure RAP • 312H-110 Copy Damage in the 2K LCSS RAP • 312J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.

• Code: 312-151-00-150, 312-152-00-150
• Description: Sheet Late to Bin 1 RAP 312-151-00-150 The leading edge of the sheet was late to the compiler exit sensor. 312-152-00-150 The trailing edge of the sheet was late to the compiler exit sensor.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 012-224 to run the transport motor 2. The motor runs. Y↓N→Go to Flag 3. Check MOT12-224. Refer to: • GP 10, How to check a motor. • P/J309, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 12.370 Item 5. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-225, exit diverter solenoid, SOL12-225. Energize SOL12-255. The solenoid energizes. Y↓N→Go to Flag 4. Check SOL12-225. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J306, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Exit diverter solenoid, PL 12.370 Item 12. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-106, compiler exit sensor, Q12-106. Actuate Q12-106. The display changes. Y↓N→Go to Flag 1. Check Q12-106. Refer to: • GP 11, How to Check a sensor. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Compiler exit sensor, PL 12.375 Item 4. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-223 to run the transport motor 1, MOT12-223. The motor runs. Y↓N→Go to Flag 2. Check MOT12-223. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 12.350 Item 2. • LVF PWB, PL 12.425 Item 8. If the fault persists, perform 312-396-00-150, 312-397-00-150, 312-398-00-150 Rear Tamper Move Failure RAP.

• Code: 312-160-00-150, 312-162-00-150
• Description: Booklet Maker Entry Jam RAP 312-160-00-150 The lead edge of the sheet was late to the booklet maker entry sensor. 312-162-00-150 The trail edge of the sheet was late from the booklet maker entry sensor.
• Troubleshooting Guides: Check the parts that follow for damage: • Booklet diverter gate, PL 12.385 Item 2. • Booklet compiler entrance guide, PL 12.385 Item 1. • BM compiler guide assembly, PL 12.390 Item 1. The parts are good, Y↓N→Install new components as necessary. Enter dC330 code 012-089, BM entry sensor, Q12-089. Actuate Q12-089. The display changes. Y↓N→Go to Flag 1. Check Q12-089. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM entry sensor, PL 12.385 Item 6. Enter dC330 code 012-207, BM flapper home sensor, Q12-207. Actuate Q12-207. The display changes. Y↓N→Go to Flag 4. Check Q12-207. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM flapper motor assembly, PL 12.390 Item 17. Enter dC330 code 012-258 to energize the booklet diverter gate solenoid, SOL12-258. The solenoid energizes. Y↓N→Go to Flag 3. SOL12-258. Refer to: • GP 12, How to Check a Solenoid or Clutch • P/J303, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Booklet diverter gate solenoid, PL 12.385 Item 10. Enter dC330 code 012-223 to run transport motor 1, MOT12-223. The motor runs. Y↓N→Go to Flag 2. Check MOT12-223. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • Transport motor 1, PL 12.350 Item 2. Enter dC330 code 012-271 to run the BM flapper motor, MOT12-271. The motor runs. Y↓N→Go to Flag 5. Check MOT12-271. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM flapper motor assembly, PL 12.390 Item 17. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-171-00-110, 312-172-00-110
• Description: Paper Exiting to Bin 0 RAP 312-171-00-110 The top exit sensor was not actuated within a specified time. 312-172-00-110 The top exit sensor is not deactuated within a specified time.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 012-224 to run transport motor 2, MOT12-224. The motor runs. Y↓N→Go to Flag 3. Check MOT12-224. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J309, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 12.60 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-225 to energize the exit diverter solenoid, SOL12-225. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL12-225. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J306, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 12.60 Item 12. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-107, top tray exit sensor, Q12-107. Actuate Q12-107. The display changes. Y↓N→Go to Flag 1.Check Q12-107. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J313, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Top tray exit sensor, PL 12.60 Item 11. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-223 to run the transport motor 1, MOT12-223. The motor runs. Y↓N→Go to Flag 4. Check MOT12-223. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 12.40 Item 2. • 2K LCSS PWB, PL 12.75 Item 1. If the fault persists, perform the procedures that follow: • 312-396-00-110, 312-397-00-110, 312-398-00-110 Rear Tamper Move Failure RAP • 312H-110 Copy Damage in the 2K LCSS RAP • 312J-110 Mis-Registration in Stapled Sets and Non-Stapled Sets RAP.

• Code: 312-171-00-150, 312-172-00-150
• Description: Paper Exiting to Bin 0 RAP 312-171-00-150 The leading edge of the sheet was late to the top exit sensor. 312-172-100-150 The trailing edge of the sheet was late from the top exit sensor.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 012-224 to run transport motor 2, MOT12-224. The motor runs. Y↓N→Go to Flag 3. Check MOT12-224. Refer to: • GP 10, How to Check a Motor. • P/J309, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 12.370 Item 5. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-225 to energize the exit diverter solenoid, SOL12-225. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL12-225. Refer to: • GP 12, How to Check a Solenoid. • P/J306, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Exit diverter solenoid, PL 12.370 Item 12. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-107, top tray exit sensor, Q12-107. Actuate Q12-107. The display changes. Y↓N→Go to Flag 1. Check Q12-107. Refer to: • GP 11, How to Check a Sensor. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Top tray exit sensor, PL 12.370 Item 11. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-223 to run the transport motor 1, MOT12-223. The motor runs. Y↓N→Go to Flag 4. Check MOT12-223. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 12.350 Item 2. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-180-00-150, 312-182-00-150
• Description: Booklet Maker Exit Jam RAP 312-180-00-150 The lead edge was late arriving at the BM exit sensor. 312-182-00-150 The trail edge was late leaving the BM exit sensor.
• Troubleshooting Guides: Enter dC330 code 012-215, BM crease blade motor encoder sensor, Q12-215. Actuate Q12- 215, by rotating the crease blade roll. The display changes. Y↓N→Go to Flag 2. Check Q12-215. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • BM crease blade motor encoder sensor, PL 12.405 Item 4. • LVF BM PWB, PL 12.425 Item 1. Release the crease roll nip pressure by moving the crease roll handle, fully counter clockwise. Enter dC330 code 012-216, BM crease roll motor encoder sensor, Q12-216. Actuate Q12-216, by rotating the crease roll handle slowly by hand. The display changes. Y↓N→Go to Flag 1. Check Q12-216. Refer to: • GP 11, How to Check a Sensor. • P/J112, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • BM crease roll motor encoder sensor, PL 12.415 Item 7. • LVF BM PWB, PL 12.425 Item 1. Enter dC330 code 012-213, BM exit sensor, Q12-213. Actuate Q12-213. The display changes. Y↓N→Go to Flag 3. Check Q12-213. Refer to: • GP 11, How to Check a Sensor. • P/J110, LVF BM PWB. • 312D-150 LVF Power Distribution RAP. Install new components as necessary: • BM exit sensor, PL 12.420 Item 8. • LVF BM PWB, PL 12.425 Item 1. Enter dC330 code 012-253, crease roll motor, MOT12-253. The motor runs. Y↓N→Go to Flag 4. Check MOT12-253. Refer to: • GP 10, How to Check a Motor. • P/J103, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • Crease roll motor and gearbox assembly, PL 12.415 Item 10. • LVF BM PWB, PL 12.425 Item 1. Enter dC330 code 012-252, BM crease blade motor, MOT12-252. The motor runs. Y↓N→Go to Flag 5. Check MOT12-252. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary. • BM crease blade motor assembly, PL 12.405 Item 13. • LVF BM PWB, PL 12.425 Item 1. The fault may be intermittent. Check for damaged wiring or bad connectors. If necessary repair the wiring, or install new components. If necessary install a new LVF BM PWB, PL 12.425 Item 1.

• Code: 312-184-00-150, 312-494-00-150, 312-496-00-150
• Description: Booklet Maker Stray Sheet Detected RAP 312-184-00-150 A stray sheet is detected in the booklet maker after a jam clearance event. 312-494-00-150 A sheet was not detected at the BM staple paper detect sensor within the allowed time. 312-496-00-150 A sheet was not detected leaving the BM staple paper detect sensor within the allowed time.
• Troubleshooting Guides: Enter dC330 code 012-089, BM entry sensor, Q12-089. Actuate Q12-089. The display changes. Y↓N→Go to Flag 1. Check Q12-089. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM entry sensor, PL 12.385 Item 6. Enter dC330 code 012-213, BM exit sensor, Q12-213. Actuate Q12-213. The display changes. Y↓N→Go to Flag 2. Check Q12-213. Refer to: • GP 11, How to Check a Sensor. • P/J110, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM exit sensor, PL 12.420 Item 8. Enter dC330 code 012-170, BM paper present sensor. Actuate Q12-170. The display changes. Y↓N→Go to Flag 3. Check Q12-170. Refer to: • GP 11, How to Check a Sensor. • P/J108, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM paper present sensor, PL 12.380 Item 5. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-198-00-110
• Description: Finisher Stray Sheet Detected RAP 312-198-00-110 A stray sheet was detected in the finisher after jam clearance.
• Troubleshooting Guides: Lower the paper entry guide assembly to access the entry sensor, Q12-077. Enter dC330, code 012-077. Actuate Q12-077. The display changes. Y↓N→Go to Flag 1. Check Q12-077. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J304, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Entry sensor, PL 12.70 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330, code 012-078, punch sensor 1, Q12-078. Actuate Q12-078. The display changes. Y↓N→Go to Flag 2. Check Q12-078. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J307, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Punch sensor 1, PL 12.330 Item 7. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330, code 012-107, top tray exit sensor, Q12-107. Actuate Q12-107. The display changes. Y↓N→Go to Flag 3. Check Q12-107. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J313, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Top tray exit sensor, PL 12.60 Item 11. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330, code 012-106, compiler exit sensor, Q12-106. Actuate Q12-106. The display changes. Y↓N→Go to Flag 4. Check Q12-106. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J313, 2K LCSS PWB. • 312D-110 2k LCSS Power Distribution RAP. Repair or install new components as necessary: • Compiler exit sensor, PL 12.65 Item 4. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-198-00-150
• Description: Finisher Stray Sheet Detected RAP 312-198-00-150 A stray sheet was detected in the finisher after jam clearance.
• Troubleshooting Guides: Lower the paper entry guide assembly to access the entry sensor, Q12-077. Enter dC330, code 012-077. Actuate Q12-077. The display changes. Y↓N→Go to Flag 1. Check Q12-077. Refer to: • GP 11, How to Check a Sensor. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Entry sensor, PL 12.385 Item 7. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-078, punch sensor 1, Q12-078. Actuate Q12-078. The display changes. Y↓N→Go to Flag 2. Check Q12-078. Refer to: • GP 11, How to Check a Sensor. • P/J307, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch sensor 1, PL 12.330 Item 7. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-107, top tray exit sensor, Q12-107. Actuate Q12-107. The display changes. Y↓N→Go to Flag 3. Check Q12-107. Refer to: • GP 11, How to Check a Sensor. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Top tray exit sensor, PL 12.370 Item 11. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-106, compiler exit sensor, Q12-106. Actuate Q12-106. The display changes. Y↓N→Go to Flag 4. Check Q12-106. Refer to: • GP 11, How to Check a Sensor. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Compiler exit sensor, PL 12.375 Item 4. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-310-00-110, 312-312-00-110, 312-313-00-110
• Description: Interlocks RAP 312-310-00-110 The docking interlock was open during run mode. 312-312-00-110 The top cover interlock was open during run mode. 312-313-00-110 The front door interlock was open during run mode.
• Troubleshooting Guides: Go to Flag 1. Check for +24V on P/J302 pin 1. If the voltage is not present, perform the 312D- 110 2K LCSS Power Distribution RAP. Go to the appropriate procedure: • 312-310-00-110 Docking Interlock Checkout. • 312-312-00-110 Top Cover Interlock Checkout. • 312-313-00-110 Front Door Interlock Checkout. 312-310-00-110 Docking Interlock Checkout Procedure Un-dock the 2K LCSS, -110. Enter dC330 code 012-177, docking interlock switch, S12-177. Actuate S12-177. The display changes. Y↓N→Go to Flag 1. Check S12-177. Refer to: • GP 13, How to Check a Switch. NOTE: The wiring harness passes underneath the docking interlock switch housing. If this harness is not correctly positioned, the switch can be mis-located, giving intermittent docking interlock problems. • P/J302, 2K LCSS PWB. Install new components as necessary: • Docking interlock switch, PL 12.15 Item 2. • 2K LCSS PWB, PL 12.75 Item 1. Check the interlock actuator on the machine is not damaged or missing, If necessary install a new docking actuator, PL 12.15 Item 7. 312-312-00-110 Top Cover Interlock Checkout Procedure Enter dC330 code 012-197, top cover interlock switch, S12-197. Actuate S12-197. The display changes. Y↓N→Go to Flag 3. Check S12-197. Refer to: • GP 13, How to Check a switch. • P/J315, 2K LCSS PWB. Install new components as necessary: • Top cover interlock switch S12-197, PL 12.75 Item 6. • 2K LCSS PWB, PL 12.75 Item 1. Check the actuator on the inside of the exit cover, if necessary install a new exit cover, PL 12.10 Item 1. 312-313-00-110 Front Door Interlock Checkout Procedure Enter dC330 code 012-303, front door interlock switch, S12-303. Actuate S12-303. The display changes. Y↓N→Go to Flag 2. Check S12-303. Refer to: • GP 13, How to Check a switch. • P/J302, 2K LCSS PWB. Install new components as necessary: • Front door interlock switch, PL 12.75 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. Check the actuator on the inside of the 2K LCSS front door, if necessary install a new front door cover assembly, PL 12.10 Item 4.

• Code: 312-310-00-150, 312-312-00-150, 312-313-00-150
• Description: Interlocks RAP 312-310-00-150 The LVF BM docking interlock was open during run mode. 312-312-00-150 The LVF BM top cover interlock was open during run mode. 312-313-00-150 The LVF BM front door interlock was open during run mode.
• Troubleshooting Guides: Go to Flag 1. Check for +24V on P/J302 pin 1. If the voltage is not present, refer to 312D-110 LVF BM Power Distribution RAP. Go to the appropriate RAP: • 312-310-00-150 Docking Interlock RAP. • 312-312-00-150 Top Cover Interlock RAP. • 312-313-00-150 Front Door Interlock RAP. 312-310-00-150 Docking Interlock RAP Un-dock the LVF BM-150, Check the docking interlock switch, S12-177 as follows: • Check the interlock actuator on the machine is not damaged or missing. • Enter dC330, code 012-177, docking interlock switch, S12-177. Actuate S12-177. If the display does not change, refer to: – GP 13, How to Check a Switch. –. – P/J302, LVF PWB. • Go to Flag 1. Check the wiring between P/J302 and S12-177. • If necessary, install a new switch, PL 12.325 Item 2. 312-312-00-150 Top Cover Interlock RAP Check the top cover interlock switch, S12-197 as follows: • Check the switch actuator. • Enter dC330, code 012-197, top cover interlock switch, S12-197. Actuate S12-197. If the display does not change, refer to: – GP 13, How to Check a switch. –. – P/J315, LVF PWB. • Go to Flag 3. Check the wiring between P/J315 and S12-197. • If necessary, install a new top cover interlock switch, PL 12.425 Item 6. 312-313-00-150 Front Door Interlock RAP Check the front door interlock switch, S12-303 as follows: • Check the switch actuator. • Enter dC330, code 012-303, front door interlock switch, S12-303. Actuate S12-303. If the display does not change, refer to: – GP 13, How to Check a switch. –. – P/J302, LVF PWB. • Go to Flag 2. Check the wiring between P/J302 and S12-303. • If necessary, install a new front door interlock switch, PL 12.425 Item 5. Perform SCP 5 Final Actions.

• Code: 312-340-00-110, 312-341-00-110, 312-342-00-110
• Description: Ejector Movement Failure RAP 312-340-00-110 The ejector failed to return to the home position in the required time. 312-341-00-110 The ejector failed to move away from the home position in the required time. 312-342-00-110 The ejector failed to attain the compile/eject position in the required time. NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 012-185, ejector out sensor Q12-185. Actuate Q12-185. The display changes. Y↓N→Go to Flag 2. Check Q12-185. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector out sensor, PL 12.50 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-184, ejector home sensor Q12-184. Actuate Q12-184. The display changes. Y↓N→Go to Flag 1. Check Q12-184. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector home sensor, PL 12.50 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-236, ejector motor cycle to cycle the ejector motor, MOT12-234. The ejector cycles between the out position and the home position. Y↓N→Check that the large tie-wrap around the motor of the ejector assembly has not cut through the motor wires and caused a short circuit to the case of the motor. The wiring is good. Y↓N→Cut the tie-wrap, then insulate the wires. Go to Flag 3. Check MOT12-234. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J303, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 12.50 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 12.55 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 12.50 Item 1. Enter dC330 code 012-096, ejector motor encoder sensor Q12-096. Slowly rotate the ejector motor encoder wheel. The display changes. Y↓N→Go to Flag 4. Check Q12-096. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector motor encoder sensor, PL 12.50 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Perform the 312G-110 2K LCSS PWB Damage RAP. If necessary install a new 2K LCSS PWB, PL 12.75 Item 1.

• Code: 312-340-00-150, 312-342-00-150
• Description: Ejector Movement Failure RAP 312-340-00-150 The ejector was not at the home position. 312-342-00-150 The ejector failed to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 012-185, ejector out sensor, Q12-185. Actuate Q12-185. The display changes. Y↓N→Go to Flag 2. Check Q12-185. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector out sensor, PL 12.360 Item 3. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-184, ejector home sensor, Q12-184. Actuate Q12-184. The display changes. Y↓N→Go to Flag 1. Check Q12-184. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector home sensor, PL 12.360 Item 3. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-236, ejector motor cycle. Check the operation of the ejector motor, MOT12-234. The motor runs. Y↓N→Go to Flag 3. Check MOT12-234. Refer to: • GP 10, How to Check a Motor. •. • P/J303, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or Install new components as necessary: • Ejector assembly, PL 12.360 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-236, ejector motor cycle. Check the ejector cycles. Add the code 12- 184, ejector sensor home, Q12-184. Then cycle the ejector. Add the code 12-185, ejector out sensor, Q12-185. Then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the components that follow, install new components as necessary; • Pulley drive gear, PL 12.360 Item 8. • Ejector belt, PL 12.360 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples. Then check the operation of the stapler. If necessary, install a new staple head unit, PL 12.365 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 12.360 Item 1. Perform SCP 5 Final Actions. Enter dC330, code 012-096, ejector motor encoder sensor, Q12-096. Actuate Q12-096. The display changes. Y↓N→Go to Flag 4. Check Q12-096. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector motor encoder sensor, Q12-096, PL 12.360 Item 3. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-352-00-150, 312-353-00-150
• Description: Booklet Stapler Assembly Failure RAP 312-352-00-150 The rear booklet staple cartridge assembly was not correctly primed within the required time. 312-353-00-150 The front booklet staple cartridge assembly was not correctly primed within the required time.
• Troubleshooting Guides: Enter dC330, code 012-442, actuate the front staple cartridge primed sensor, Q12-442 by inserting a staple cartridge that has correctly primed staples. Then remove that cartridge and insert a cartridge that does not have primed staples. The display changes. Y↓N→Go to Flag 1. Check Q12-442. Refer to: • GP 11, How to Check a Sensor. • P/J111, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. • Wiring Harness. Repair or install new components as necessary: • LVF PWB, PL 12.425 Item 8. • BM staple cartridge assembly, PL 12.395 Item 8. Enter dC330, code 012-443, actuate the rear staple cartridge primed sensor, Q12-443 by inserting a staple cartridge that has correctly primed staples. Then remove that cartridge and insert a cartridge that does not have primed staples. The display changes. Y↓N→Go to Flag 2. Check Q12-443. Refer to: • GP 11, How to Check a Sensor. • P/J111, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. • Wiring Harness. Repair or install new components as necessary: • LVF PWB, PL 12.425 Item 8. • BM staple cartridge assembly, PL 12.395 Item 8. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-371-00-110, 312-372-00-110, 312-378-00-110
• Description: Staple Head Unit Movement Failure RAP 312-371-00-110 The staple head failed to leave home in the required time. 312-372-00-110 The staple head failed to return to home in the required time. 312-378-00-110 The staple head unit failed to index to the correct location within the required time. NOTE: The home position is when the staple head unit is at the corner stapling position (fully to the front of the 2K LCSS and rotated through 45 degrees).
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 012-235 to move the ejector assembly to the out position. Enter code 012- 250, SU1 motor cycle to run the SU1 motor, MOT12-249. The stapling unit cycles back and forth along the track. Y↓N→Go to Flag 3. Check MOT12-249. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J308, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Stapler traverse assembly, PL 12.55 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-135, staple home sensor Q12-135. Actuate Q12-135 by rotating the green thumbwheel to move the stapler unit to and from the home position. The display changes. Y↓N→Go to Flag 1. Check Q12-135. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11. How to check a sensor. • P/J308, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Staple home sensor, PL 12.55 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-168, stapler index sensor, Q12-168. Actuate Q12-168 by rotating the green thumbwheel to move the stapler unit to and from the flag position (approximately 115mm (4.5 inches) from the front of the track). The display changes. Y↓N→Go to Flag 2. Check Q12-168. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J308, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Stapler index sensor, PL 12.55 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-371-00-150, 312-372-00-150, 312-378-00-150
• Description: Staple Head Unit Movement Failure RAP 312-371-00-150 The staple head unit fails to move. 312-372-00-150 The staple head unit was not at the home position. 312-378-00 The staple head unit was not indexed correctly. NOTE: The home position is when the staple head unit is at the corner stapling position (fully to the front of the LVF BM and rotated through 45 degrees).
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 012-234, ejector motor home, MOT12-234, to move the ejector assembly fully to the right. Enter code 012-250, SU1 motor cycle. The stapling unit cycles back and forth along the track. Y↓N→Go to Flag 3. Check SU1 motor, MOT12-249. Refer to: • GP 10, How to Check a Motor. •. • P/J308, LVF PWB. • 312D-150. LVF BM Power Distribution RAP. Repair or install new components as necessary: • Stapler traverse assembly, PL 12.365 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-135, staple home sensor, Q12-135. Actuate Q12-135, by moving the stapler unit to and from the home position using the green thumb-wheel. The display changes. Y↓N→Go to Flag 1. Check Q12-135. Refer to: • GP 11. How to check a sensor. •. • P/J308, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Staple home sensor, PL 12.365 Item 3. • LVF PWB, PL 12.425 Item 8. Enter dC330, code 012-234, ejector motor, MOT12-234, to move the ejector assembly fully to the right. Enter code 012-168, stapler index sensor, Q12-168. Actuate Q12-168, by moving the stapler unit to and from the flag position (approximately 115mm (4.5 inches) from the front of the track) using the green thumb-wheel. The display changes. Y↓N→Go to Flag 2. Check Q12-168. Refer to: • GP 11 How to Check a Sensor. • P/J308, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Stapler index sensor, PL 12.365 Item 3. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-377-00-150
• Description: Stapling Failure RAP 312-377-00-150 Staples in the staple head unit were not primed.
• Troubleshooting Guides: Enter dC330, code 012-196, SH1 paper sensor, Q12-196. Actuate Q12-196. The display changes. Y↓N→Go to Flag 1. Check Q12-196. Refer to: •. • GP 11, How to Check a Sensor. • P/J308, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • SH1 paper sensor, PL 12.365 Item 4. • LVF PWB, PL 12.425 Item 8. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the LVF BM interlocks are made. Follow the customer instruction label inside the LVF BM front door to remove the staple cartridge. Slide out the top sheet of staples from the cartridge to expose a new sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler by opening the forming plate. The first 2 staples have been partially formed. Y↓N→Install a new staple cartridge, PL 12.365 Item 7 and repeat the check. If the first 2 staples are not partially formed, install a new staple head unit, PL 12.365 Item 5. Perform SCP 5 Final Actions. Install a new staple head unit, PL 12.365 Item 5. Perform SCP 5 Final Actions.

• Code: 312-392-00-110, 312-393-00-110, 312-394-00-110
• Description: Front Tamper Move Failure RAP 312-392-00-110 The front tamper failed to move from the home position in the required time. 312-393-00-110 The front tamper failed to return to the home position in the required time. 312-394-00-110 The front tamper failed to return to the away home position in the required
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 012-226, front tamper motor home and 012-228, front tamper motor move alternately. The front tamper moves between the home and away positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT12-226. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J312, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 12.45 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-180, front tamper home sensor, Q12-180. Actuate Q12-180. The display changes. Y↓N→Go to Flag 1. Check Q12-180. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J312, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 12.45 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. NOTE: The front tamper home sensor is bonded onto the tamper unit and is not replaceable. Therefore, failure of this sensor will require the replacement of the tamper assembly. Enter dC330 code 012-182, front tamper away sensor, Q12-182. Actuate Q12-182. The display changes. Y↓N→Go to Flag 3. Check Q12-182. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J314, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Front tamper away sensor, PL 12.45 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-392-00-150, 312-393-00-150, 312-394-00-150
• Description: Front Tamper Move Failure RAP 312-392-00-150 The front tamper failed to move to the front position. 312-393-00-150 The front tamper failed to move to the rear position. 312-394-00-150 The front tamper was not at the rear home position.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, codes 012-226, front tamper home and 012-228, front tamper move alternately. The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the front tamper motor, MOT12-226. Refer to: • GP 10 How to Check a Motor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 12.355 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-180, front tamper home sensor, Q12-180. Actuate Q12-180. The display changes. Y↓N→Go to Flag 1. Check Q12-180. Refer to: • GP 11 How to Check a Sensor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Front tamper home sensor, PL 12.355 Item 3. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-182, front tamper away sensor, Q12-182. Actuate Q12-182. The display changes. Y↓N→Go to Flag 2. Check Q12-182. Refer to: • GP 11 How to check a Sensor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Front tamper away sensor, PL 12.355 Item 3. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-396-00-110, 312-397-00-110, 312-398-00-110
• Description: Rear Tamper Move Failure RAP 312-396-00-110 The rear tamper failed to move from the home position in the required time. 312-397-00-110 The rear tamper failed to return to the home position in the required time. 312-398-00-110 The rear tamper failed to move out of the away home position in the required time.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 012-227, rear tamper motor home and 012-229, rear tamper motor move alternately. The rear tamper moves between the home and away positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT12-227. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J312, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP Install new components as necessary: • Tamper assembly, PL 12.45 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-181, rear tamper home sensor, Q12-181. Actuate Q12-181. The display changes. Y↓N→Go to Flag 1. Check Q12-181. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 12.45 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. NOTE: The rear tamper home sensor is bonded onto the tamper unit and is not replaceable. Therefore, failure of this sensor will require the replacement of the tamper assembly. Enter dC330 code 012-183, rear tamper away sensor, Q12-183. Actuate Q12-183. The display changes. Y↓N→Go to Flag 2. Check Q12-183. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Rear tamper away sensor, PL 12.45 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312-396-00-150, 312-397-00-150, 312-398-00-150
• Description: Rear Tamper Move Failure RAP 312-396-00-150 The rear tamper failed to move from the home position. 312-397-00-150 The rear tamper failed to return to the home position. 312-398-00-150 The rear tamper failed to move from the away from home position. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, codes 12-227, rear tamper home and 12-229, rear tamper move alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT12-227. Refer to: • GP 10, How to Check a Motor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 12.355 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-181, rear tamper home sensor, Q12-181. Actuate Q12-181. The display changes. Y↓N→Go to Flag 1. Check Q12-181. Refer to: • GP 11, How to Check a Sensor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Rear tamper home sensor, PL 12.355 Item 3. • LVF PWB, PL 12.425 Item 8. NOTE: The away position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330, code 012-183, rear tamper away sensor, Q12-183. Actuate Q12-183. The display changes. Y↓N→Go to Flag 2. Check Q12-183. Refer to: • GP 11, How to Check a Sensor. • P/J312, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Rear tamper away sensor, PL 12.355 Item 3. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312-418-00-150
• Description: Flapper Failure RAP 312-418-00-150 The booklet compiler flapper has failed.
• Troubleshooting Guides: Enter dC330 code 012-207, flapper home sensor, Q12-207. Q12-207. The display changes. Y↓N→Go to Flag 1. Check Q12-207. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM flapper motor assembly, PL 12.390 Item 17. Enter dC330 code 012-271 to run the BM flapper motor, MOT12-271. The motor runs. Y↓N→Go to Flag 2, Check MOT12-271. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 312D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 12.425 Item 1. • BM flapper motor assembly, PL 12.390 Item 17. The fault may be intermittent. Check for damaged wiring or connectors. If necessary repair the wiring, or install new components.

• Code: 312-462-00-110
• Description: Bin 1 Movement Failure RAP 312-462-00-110 Bin 1 failed to leave the bin 1 upper level sensor during stacking or failed to initialize correctly. NOTE: The home position of bin 1 is when the bin is just lower than the bin 1 upper level sensor. See the final actions at the end of the procedure. Two sensors and 2 switches monitor the level of paper in bin 1 and the position of the tray: • The bin 1 upper level sensor, detects the top of the paper stack in bin 1, or the empty bin 1, PL 12.35 Item 3. • The bin 1 90% full sensor, detects when the tray has descended to a position where the tray is 90% full, PL 12.30 Item 5. • Bin 1 upper limit switch, prevents over travel, PL 12.30 Item 3. • Bin 1 lower limit switch, prevents over travel, PL 12.35 Item 1.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Remove the 2K LCSS rear cover. Enter dC330 code 012-163, bin 1 motor encoder sensor Q12-163, PL 12.30 Item 11. Slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q12-163. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 motor encoder sensor Q12-163, PL 12.30 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-242. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check the bin 1 elevator motor, MOT12-241, PL 12.30 Item 8. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J318, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 elevator motor, PL 12.30 Item 8. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-188, actuate the bin 1 upper level sensor, Q12-188, PL 12.35 Item 3. The display changes. Y↓N→Go to Flag 3. Check Q12-188. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J314, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Install new components as necessary: • Bin 1 upper level sensor, PL 12.35 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-190, actuate the bin 1 upper limit switch, S12-190, PL 12.30 Item 3. The display changes. Y↓N→Go to Flag 4. Check S12-190. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J315, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 upper limit switch, PL 12.30 Item 3. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-191, actuate the bin 1 lower limit switch, S12-191, PL 12.35 Item 1. The display changes. Y↓N→Go to Flag 5. Check S12-191. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J317, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Generation RAP. •-110 2K LCSS Un-docking. Install new components as necessary: • Bin 1 lower limit switch, PL 12.35 Item 1. • 2K LCSS PWB, PL 12.75 Item 1. Enter dC330 code 012-187. Actuate the bin 1 90% full sensor, Q12-187, PL 12.30 Item 5. The display changes. Y↓N→Go to Flag 6. Check Q12-187. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J316, 2K LCSS PWB. •, Component location. • 312D-110, 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 12.30 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. As final actions, check the sequence of operation that follows: • Paper is delivered to the tray until the bin 1 upper level sensor, Q12-188 is actuated. • The bin 1 elevator motor MOT12-241 lowers the tray until the bin 1 upper level sensor, Q12-188 is de-actuated. • The Bin 1 elevator motor raises the tray until the top of the paper stack actuates the Bin 1 upper level sensor, then the Bin 1 elevator motor lowers the tray to continue the cycle. • When the tray is emptied, the tray returns to the home position. The tray is elevated until the bin 1 upper level sensor, Q12-188 is made. The tray is then lowered until the bin 1 upper level sensor, Q12-188 is just cleared. In the home position the bin 1 upper limit switch, S12-190 is actuated.

• Code: 312-462-00-150
• Description: Bin 1 Movement Failure RAP 312-462-00-150 Bin 1 failed to move. NOTE: The home position of bin 1 is when the bin is just lower than the bin 1 upper level sensor. See the final actions at the end of the procedure. TWO sensors and 2 switches monitor the level of paper in bin 1 and the position of the tray: • The bin 1 upper level sensor, detects the top of the paper stack in bin 1, or the empty bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • Bin 1 upper limit switch, S12-190. • Bin 1 lower limit switch, S12-191.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Remove the LVF BM rear cover. Enter dC330 code 012-163, bin 1 motor encoder sensor, Q12- 163. Slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q12-163. Refer to: • GP 11 How to Check a Sensor. • P/J304, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 motor encoder sensor, PL 12.340 Item 5. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-242, bin 1 elevator motor cycle. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check bin 1 elevator motor MOT12-241. Refer to: • GP 10 How to Check a Motor. • P/J318, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 elevator motor, PL 12.340 Item 7. • LVF PWB, PL 12.425 Item 8., enter dC330, code 012-188, bin 1 upper level sensor, Q12-188. Actuate Q12-188. The display changes. Y↓N→Go to Flag 3. Check Q12-188. Refer to: • GP 11 How to Check a Sensor. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. •-150 LVF BM Un-docking. Repair or install new components as necessary: • Bin 1 upper level sensor, PL 12.345 Item 3. • LVF PWB, PL 12.425 Item 8.. Enter dC330 code 012-190, bin 1 upper limit switch, S12-190. Actuate S12- 190. The display changes. Y↓N→Go to Flag 4. Check S12-190. Refer to: • GP 13 How to Check a Switch. • P/J315, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 upper limit switch, PL 12.340 Item 3. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-191, bin 1 lower limit switch, S12-191. Actuate S12-190. The display changes. Y↓N→Go to Flag 5. Check S12-191. Refer to: • GP 13 How to Check a Switch. • P/J314, LVF PWB. • 312D-150 LVF BM Power Distribution RAP. •-110 LVF BM Un-docking. Repair or install new components as necessary: • Bin 1 lower limit switch, PL 12.345 Item 1. • LVF PWB, PL 12.425 Item 8. Enter dC330 code 012-187, bin 1 90% full sensor, Q12-187. Actuate Q12-187. The display changes. Y↓N→Go to Flag 6. Check Q12-187. Refer to: • GP 11 How to Check a Sensor. • P/J316, LVF PWB. • 312D-150, LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 12.340 Item 5. • LVF PWB, PL 12.425 Item 8. As final actions, check the sequence of operation: 1. Paper is delivered to the tray until the bin 1 upper level sensor, Q12-188 is actuated. 2. The bin 1 elevator motor, MOT12-241 lowers the tray until the bin 1 upper level sensor, Q12-188 is de-actuated. 3. The bin 1 elevator motor, MOT12-241 raises the tray until the paper stack height actuates the bin 1 upper level sensor, then MOT12-241 lowers the tray to continue the cycle. 4. When the tray is emptied, the tray returns to the home position. The tray is elevated until the bin 1 upper level sensor, Q12-188 is made. The tray is then lowered until Q12-188 is just cleared. In the home position the bin 1 upper limit switch, S12-190 is actuated.

• Code: 312A-110
• Description: Chad Bin Present and Bin Full RAP Use this RAP when there is a false indication of a missing or full chad bin.
• Troubleshooting Guides: Enter dC330 code 012-193, chad bin level sensor, Q12-193. Use a strip of paper to actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q12-193. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Chad bin level sensor, PL 12.20 Item 7. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312A-150
• Description: Poor Stacking RAP Use this RAP to find the cause of poor stacking in the LVF BM.
• Troubleshooting Guides: Check the items that follow; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Use a new ream of paper, if available. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 12.320 Item 12. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back. If necessary perform ADJ 12.1-150 LVF BM Bin 1 Level. • Check that the bin 1 upper level sensor, Q12-188 is working correctly. Refer to the 312- 462-00-150 LVF BM Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to the 312-392-00-150, 312-393- 00-150, 312-394-00-150 LVF BM Front Tamper Move Failure RAP and 312-396-00-150, 312-397-00-150, 312-398-00-150 LVF BM Rear Tamper Move Failure RAP. • Check that the LVF BM is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check the output copies/prints for curl. Refer to the IQ5 Print Damage RAP.

• Code: 312B-110
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault with the bin 1 90% full sensor.
• Troubleshooting Guides: Enter dC330 code 012-187, bin 1 90% full sensor Q12-187, PL 12.30 Item 5. Actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q12-187. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J316, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Generation RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 12.30 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. Perform SCP 5 Final Actions.

• Code: 312B-150
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: Enter dC330, code 012-187, bin 1 90% full sensor, Q12-187. Actuate Q12-187. The display changes. Y↓N→Go to Flag 1. Check Q12-187. Refer to: • GP 11, How to Check a sensor. •. • P/J316, LVF PWB. • 312D-150 LVF BM Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 12.340 Item 5. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312C-110
• Description: 2K LCSS Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in 2 stages: • The units that follow are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position. 2. If the stapling unit is not at the home position, it is driven to the home position. NOTE: The staple cartridge must be fully pushed home. 3. If the ejector is not at the home position, it is driven to the home position. • The units that follow are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position. 2. If the rear tamper is not at the home position, it is driven to the home position. 3. If the hole punch is not at the home position, it is driven to the home position. 4. If the paddle is not at the home position, it is driven to the home position. 5. If the stacker is not at the home position, it is driven to the home position.
• Troubleshooting Guides: Check the fuse on the 2K LCSS PWB, If the fuse (F1) is good, continue at the procedure. If the fuse not good, perform the 312G-110 2K LCSS PWB Damage RAP. If necessary install a new 2K LCSS PWB, PL 12.75 Item 1. Remove the 2K LCSS rear cover-110. Check the 2K LCSS PWB DIP switch settings. Refer to the 312F-110 2K LCSS PWB DIP Switch Settings RAP. Remove the 2K LCSS top cover, front door cover assembly-110, so that the units can be viewed. Cheat the front door interlock switch and the top cover interlock switch. Check that LED 2 is illuminated. This shows that all interlocks are made. If the LED fails to illuminate, go to 312-310-00-110, 312-312-00-110, 312-313-00-110 Interlocks RAP. Procedure. Check that the software heartbeat is present. LED 1 should flash twice per second when the 2K LCSS software is running. If necessary reload the 2K LCSS software, GP 4. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • The front tamper is not at the home position, refer to 312-392-00-110, 312-393-00-110, 312-394-00-110 Front Tamper Move Failure RAP. • The rear tamper is not at the home position, refer to 312-396-00-110, 312-397-00-110, 312-398-00-110 Rear Tamper Move Failure RAP. • The paddle is not at the home position, refer to 312-024-00-110, 312-025-00-110 Paddle Roll Failure RAP. • Bin 1 is not at the home position, refer to 312-462-00-110 Bin 1 Movement Failures RAP • The hole punch is not at the home position, refer to 312-043-00-110, 312-046-00-110 Hole Punch Operation Failure RAP. • The staple head is not at the home position, refer to 312E-110 Staple Head Operation Failure RAP. • The stapling unit is not at the home position, refer to 312-371-00-110, 312-372-00-110, 312-378-00-110 Staple Head Unit Movement Failure RAP. • The ejector is not at the home position, refer to 312-340-00-110, 312-341-00-110, 312- 342-00-110 Ejector Movement Failure RAP.

• Code: 312C-150
• Description: LVF BM Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in 2 stages: • The units that follow are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position. 2. If the staple head unit is not at the home position, it is driven to the home position. 3. If the ejector is not at the home position, it is driven to the home position. • The units that follow are then initialized simultaneously: – If the front tamper is not at the home position, it is driven to the home position. – If the rear tamper is not at the home position, it is driven to the home position. – If the hole punch is not at the home position, it is driven to the home position. – If the paddle wheel is not at the home position, it is driven to the home position. – If the stacker is not at the home position, it is driven to the home position. NOTE: The staple cartridge must be fully pushed home. • The booklet maker units that follow are then initialized sequentially: 1. If the BM back stop is not at the home position, it is driven to the home position. 2. If the BM tampers are not in the home position, they are driven to the home position. 3. If the BM stapler is not at the home position, it is driven to the home position. 4. If the BM crease blade is not at the home position, it is driven to the home position. 5. If the BM paddles are not in the home position, they are driven to the home position. 6. The BM staplers are cycled to ensure the staples are primed.
• Troubleshooting Guides: Check the fuse on the LVF PWB. If the fuse is good, continue at the procedure. If the fuse not good, install a new LVF PWB, PL 12.425 Item 8. Check the LVF PWB DIP switch settings. Refer to 312F-150 LVF PWB and LVF BM PWB DIP Switch Settings RAP. Remove the LVF BM covers-150, so that the units can be viewed. Cheat the front door interlock switch and the top cover interlock switch. Check that LED 2 is illuminated. This shows that all interlocks are made. If the LED fails to illuminate, go to 312-310-00-150, 312- 312-00-150, 312-313-00-150 Interlocks RAP.
  Refer to. Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the LVF software is running. If necessary, reload the LVF software, refer to GP 4 Machine Software If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home. Refer to 312-392-00-150, 312-393-00-150, 312-394-00-150 LVF BM Front Tamper Move Failure RAP. • Rear tamper not at home. Refer to 312-396-00-150, 312-397-00-150, 312-398-00-150 LVF BM Rear Tamper Move Failure RAP. • Paddle not at home. Refer to 312-024-00-150, 312-025-00-150 LVF BM Paddle Roll Failure RAP. • Bin 1 not at home. Refer to 312-462-00-150 LVF BM Bin 1 Movement Failure RAP. • Punch not at home. Refer to 312-043-00-150, 312-046-00-150 LVF BM Hole Punch Operation Failure RAP. • Staple head not at home. Refer to 312E-150 LVF BM Staple Head Operation Failure RAP. • Stapling unit not at home. Refer to 312-371-00-150, 312-372-00-150, 312-378-00-150 LVF BM Staple Head Unit Movement Failure RAP. • Ejector not at home. Refer to 312-340-00-150, 312-342-00-150 LVF BM Ejector Movement Failure RAP.

• Code: 312D-110
• Description: 2K LCSS Power Distribution RAP The 2K LCSS has an integral power supply providing +24V and +5V supplies to the 2K LCSS PWB. The AC power for the 2K LCSS power supply comes from the LVPS module of the machine.
• Troubleshooting Guides: Close or cheat all the 2K LCSS interlocks. LED2 on the 2K LCSS PWB is illuminated. Y↓N→+24V is available at FUSE (F1) on the 2K LCSS PWB. Y↓N→Go to Flag 2. Check for +24V between the pins that follow on P/J300: • Pin 1 and pin 2. • Pin 1 and pin 3. • Pin 1 and pin 6. • Pin 1 and pin 7. • Pin 5 and pin 2. • Pin 5 and pin 3. • Pin 5 and pin 6. • Pin 5 and pin 7. +24V is available between all the checked pins. Y↓N→Disconnect P/J300. Check for +24V between the pins that follow on the end of the harness: • Pin 1 and pin 2. • Pin 1 and pin 3. • Pin 1 and pin 6. • Pin 1 and pin 7. • Pin 5 and pin 2. • Pin 5 and pin 3. • Pin 5 and pin 6. • Pin 5 and pin 7. +24V is available between all the checked pins on the end of the harness. Y↓N→Refer to. Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 12.75 Item 2. WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. Perform the steps that follow: 1. Switch off the machine, GP 14. 2. Go to Flag 3. Disconnect all the +24V harnesses to components. 3. Check each harness for short circuits and overheating, GP 7. 4. Install new components as necessary. 5. Install a new FUSE (F1) on the 2K LCSS PWB, reconnect P/J300 and switch on the machine, GP 14. 6. Monitor the voltage at the left end of the fuse and re-connect the circuits one at a time. Energize the re-connected components using the dC330 control codes shown. 7. If the voltage drops below +22V, switch off the machine, GP 14. Re-check the last re-connected component and harness for overheating or short circuits. Install new components as necessary. Go to the 312-310-00-110, 312-312-00-110, 312-313-00-110 Interlocks RAP. Perform the 312G-110 2K LCSS PWB Damage RAP. If necessary, install a new 2K LCSS PWB, PL 12.75 Item 1. Go to Flag 2. +5V is available at P/J300 between pins 4 and 6, and between pins 7 and 8. Y↓N→Disconnect P/J300. +5V is available at P/J300 between pins 4 and 6, and between pins 7 and 8 on the end of the harness. Y↓N→Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Go to Flag 2. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 12.75 Item 2. Perform the steps that follow: 1. Switch off the machine, GP 14. 2. Go to Flag 4. Disconnect all the +5V harnesses to components. 3. Check each harness for short circuits and overheating, GP 7. 4. Install new components as necessary. 5. Reconnect P/J300 and switch on the machine, GP 14. 6. Monitor the voltage at P/J300 pin 8. Re-connect the circuits one at a time. Energize the re-connected components using the dC330 control codes shown. 7. If the voltage drops below +4.7V, switch off the machine, GP 14. Re-check the last re-connected component and harness for overheating or short circuits. Install new components as necessary. Perform the 312G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 12.75 Item 1.

• Code: 312D-150
• Description: LVF BM Power Distribution RAP The LVF BM has an integral power supply providing +24V and +5V supplies to the LVF PWB and the LVF BM PWB. The AC power for the LVF BM power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Close or cheat all the LVF BM interlocks. LED 2 on the LVF PWB is illuminated. Y↓N→+24V is available at Fuse (F1) on the LVF PWB. Y↓N→Go to Flag 2. Check for +24V between the pins that follow on P/J300: • Pin 1 and pin 2. • Pin 1 and pin 3. • Pin 1 and pin 6. • Pin 1 and pin 7. • Pin 5 and pin 2. • Pin 5 and pin 3. • Pin 5 and pin 6. • Pin 5 and pin 7. +24V is available between all the checked pins. Y↓N→Disconnect P/J300, check for +24V between the pins that follow on the end of the harness: • Pin 1 and pin 2. • Pin 1 and pin 3. • Pin 1 and pin 6. • Pin 1 and pin 7. • Pin 5 and pin 2. • Pin 5 and pin 3. • Pin 5 and pin 6. • Pin 5 and pin 7. +24V is available between all the checked pins on the end of the harness. Y N. Loosen the 4 screws and lift the power supply module away from the LVF BM frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Check the wiring and connectors between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 12.425 Item 2. Check for a short or open circuit in the wiring or connectors between P/J300 on the LVF PWB and CN 2 on the power supply module. Refer to GP 7. +24 V is available at PJ315 pin 5 on the LVF PWB. Y↓N→Go to the 312-310-00-150, 312-312-00-150, 312-313-00-150 Interlocks RAP. WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. Perform the steps that follow: • Switch off the machine, GP 14. • Go to Flag 3, Flag 4, Flag 5 and Flag 6. Disconnect all the +24V harnesses to components. • Check each harness for short circuits and overheating, GP 7. • Repair or install new components as necessary. • Install a new fuse F1 on the LVF PWB. Switch on the machine, GP 14. • Monitor the voltage at the top end of the fuse and re-connect the circuits one at a time. Energize the re-connected components using the dC330 control codes shown. • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the component and harness for overheating or short circuits. Repair or install new components as necessary. Install a new LVF PWB, PL 12.425 Item 8. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8. Y↓N→Disconnect P/J300. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8 on the end of the harness. Y↓N→Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 12.425 Item 2. Perform the steps that follow 1. Switch off the machine, GP 14. 2. Go to Flag 3, Flag 4 and Flag 5.Disconnect all the +5V components. 3. Check each circuit for short circuits and overheating, GP 7. 4. Install new components as necessary. 5. Reconnect P/J300 and switch on the machine, GP 14. 6. Monitor the voltage at P/J300 pin 8, reconnect the circuits one at a time using the dC330 control codes shown. 7. If the voltage falls below +4.7V switch off the machine, GP 14. Re-check the last reconnected component and harness for overheating or short circuits. Install new components as necessary. Perform SCP 5 Final Actions.

• Code: 312E-110
• Description: Staple Head Operation Failure RAP Use this RAP when the staple head fails to cycle or the stapler jaw is not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Place 2 sheets of paper in the stapler jaws. Enter dC330 code 012-247 to cycle the staple head once. Enter code 012-248 to reverse the staple head to the home position. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the 2K LCSS PWB and the staple head. The wiring is good. Y↓N→Repair the wiring Wiring Harness Repairs. Refer to: • 312G-110 2K LCSS PWB Damage RAP. • GP 13, How to Check a Switch. • P/J308, 2K LCSS PWB. •, Component location. • 312D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Staple head unit, PL 12.55 Item 5. • 2K LCSS PWB, PL 12.75 Item 1. NOTE: Switch off, then switch on the machine, GP 14, to enable operation of the staple head. Perform SCP 5 Final Actions.

• Code: 312E-150
• Description: Staple Head Operation Failure RAP Use this RAP when the staple head failed to cycle, or the staple head was not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Place 2 sheets of paper in the stapler jaws. Enter dC330, code 012-247 to cycle the staple head once, and 12-248 to reverse the staple head to the home position. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the LVF PWB and the staple head. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Staple head unit, PL 12.365 Item 5. • LVF PWB, PL 12.425 Item 8. Perform SCP 5 Final Actions.

• Code: 312F-150
• Description: LVF PWB and LVF BM PWB DIP Switch Settings RAP To show the correct settings for the DIP switches on the LVF PWB and LVF BM PWB.
• Troubleshooting Guides: Problems that can result from incorrect DIP switch settings are: • False jam clearance instructions for the LVF BM and/or the machine exit area. • Communication errors between the LVF BM and machine. • Erratic behavior of the LVF BM. Check the DIP switch settings. If necessary, switch off the machine, GP 14. Correct the DIP switch settings, then switch on the machine, GP 14.

• Code: 312G-150
• Description: Mis-Registration in Stapled Sets and Non- Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: The most likely cause of mis-registration is paper condition and/or damage such as curl, wrinkle, creases, dog ears, etc. Curl, wrinkle and creases are probably caused in the IOT. Go to IQ1 Image Quality Entry RAP. For other copy/print damage and dog ears, go to the 312H-150 Copy Damage in the LVF BM RAP. Perform the steps that follow: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 12.320 Item 12. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type especially recycled paper can lead to registration problems. Change to a different brand or type of paper, if available. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll home sensor, PL 12.335 Item 4, the flag, PL 12.335 Item 7 and the paddle motor assembly, PL 12.335 Item 10. If only 1 paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). If necessary install new paddles, PL 12.335 Item 3. • Ensure that the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new components. PL 12.355. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new components, PL 12.375. • Inspect the 4 spring loaded guides on the output cover, PL 12.335 Item 9. Ensure that they are correctly located and are free to move up and down.

• Code: 312H-150
• Description: Copy Damage in the LVF BM RAP Use this RAP to identify and correct the causes of copy damage in the LVF BM.
• Troubleshooting Guides: Perform the steps that follow: • Look for torn paper in the LVF BM paper path. Torn fragments can pass through the IOT and LVF BM paper path without causing a problem until they finally wedge themselves at some point. A likely place for a piece of paper to be wedged is at the hole punch assembly, where the top and bottom guides form the narrowest part of the paper path. • Ensure that the exit diverter gate assembly, PL 12.370 Item 13, operates correctly and has full movement. • Ensure that the hole punches park at the fully open position. If they protrude even slightly, a jam will occur in the narrow paper path of the hole punch. • Ensure that the paper entry guide assembly, PL 12.350 Item 7, closes and latches correctly. Check that the magnet at the rear is located and operates correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the LVF BM paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the paper entry guide assembly, PL 12.350 Item 7, and the entry guide cover assembly, PL 12.320 Item 3, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 312J-150
• Description: Booklet Quality RAP Use this RAP to identify and correct the causes of poor booklet quality in the LVF BM. The booklet quality problems that follow are covered in this RAP: • The alignment of the top and bottom edges of the booklet are not within specification. • The alignment of the open side edges of the booklet are not within specification. • The booklet staples are badly formed. • The booklet crease is off centre. • The booklet crease is skewed greater than the specification. • The booklet staple position is not within the specification. • The booklet is not sufficiently creased.
• Troubleshooting Guides: • Check that the paper loaded in the paper trays matches the paper size displayed on the UI. Refer to 371-500-00 Tray 1 Open During Run RAP and 372-500-00 Tray 2 Open During Run RAP. • Ensure that the paper being fed to the BM conforms to the specification, GP 20 Paper and Media Size Specification. • Ensure that the booklets being produced do not exceed the maximum contents given in Table1.
  Media Media weight Maximum number of sheets Maximum number of booklet pages Maximum number of unstapled sheets
  Plain paper 60 to 80gsm (16 to 21lb bond) 15 60 5 Heavyweight 90gsm (24lb bond) 13 52 – Heavyweight 120gsm (32lb bond) 10 40 – Heavyweight 160gsm (43lb bond) 7 28 – Heavyweight 216gsm (58lb bond) 2 8 – Plain paper with heavyweight cover 60 to 80gsm (16 to 21lb bond) with 160gsm (43lb bond) cover 14 including 1 cover 56 –

• Code: 361-100-00
• Description: LED Print Head Data Integrity Failure RAP 361-100-00 Checksum read from LED print head did not match the checksum calculated on the SBC PWB.
• Troubleshooting Guides: Perform dC304 LED Print head Validation. The LED print head validation test failed. Y↓N→Perform SCP 5 Final Actions. Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the ribbon cable and connectors, P/J511 on the LED print head module and P/J851 on the SBC PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable and connectors. Install new components as necessary: • LED print head to SBC PWB ribbon cable, PL 60.35 Item 17. • LED print head module, PL 60.35 Item 1. Re-install the ribbon cable. Perform dC304 LED Print Head Validation. The LED print head validation test failed. Y↓N→Perform SCP 5 Final Actions. Install a new LED print head module, PL 60.35 Item 1. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Reload the software, GP 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP.

• Code: 362-310-00
• Description: Scanner to SBC Communications Failure RAP 362-310-00 A communication failure occurred between the scanner PWB and the SBC PWB.
• Troubleshooting Guides: Go to Flag 1. Disconnect, then check the SBC PWB/scanner PWB data cable and connectors, P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform the steps that follow: • Install a new SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Install a new scanner PWB, PL 60.20 Item 4. • The 303D SBC PWB Diagnostics RAP.

• Code: 362-357-00, 362-960-00
• Description: Scanner Cooling Fan Fault RAP 362-357-00 A scanner cooling fan signal error was detected. 362-960-00 The cooling fan was not rotating.
• Troubleshooting Guides: Remove the scanner module top cover assembly, PL 60.15 Item 2. Hold the top cover interlock switch closed. Enter dC330 code 062-029 to run the cooling fan, MOT62-029. The motor runs. Y↓N→Go to Flag 1. Check MOT62-029. Refer to: • GP 10 How to Check a Motor. • P/J424, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Cooling fan, PL 60.15 Item 6. • Scanner PWB, PL 60.20 Item 4. Add the dC330 code 062-034 to check the cooling fan lock alarm. The display reads high. Y↓N→Switch off, then switch on the machine. If the fault persists, install new components as necessary: • Cooling fan, PL 60.15 Item 6. • Scanner PWB, PL 60.20 Item 4. Install a new cooling fan, PL 60.15 Item 6.

• Code: 362-399-00
• Description: SPDH to Scanner Data Cable Failure RAP 362-399-00 A cable failure occurred between the SPDH and the scanner.
• Troubleshooting Guides: Go to Flag 1. Disconnect, then check the side 2 scan assembly data ribbon cable, and connectors P/J451 on the Side 2 CCD PWB and P/J413 on the Scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1. Re-install the ribbon cable. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1.

• Code: 362-450-00 … 362-472-00
• Description: Scanner Calibration Faults RAP 362-450-00 Dark range status bit was not clear prior to calibration. 362-451-00 Dark range status bit was not set after calibration. 362-452-00 Pixel offset status bit was not clear prior to calibration. 362-453-00 Pixel offset status bit was not set after calibration. 362-454-00 Gain range status bit was not clear prior to calibration. 362-455-00 Gain range status bit was not set after calibration. 362-456-00 Pixel gain status bit was not clear prior to calibration. 362-457-00 Pixel gain status bit was not set after calibration. 362-458-00 Highest intensity image pixel value exceeded maximum tolerance. 362-459-00 Pixel offset error (High) exceeded maximum adjustment allowed during dark calibration. 362-460-00 Pixel offset error (Low) exceeded maximum adjustment allowed during dark calibration. 362-461-00 Highest intensity image pixel value was lower than the minimum tolerance. 362-462-00 Pixel gain error (High) exceeded maximum adjustment allowed during white calibration. 362-463-00 Pixel gain error (Low) exceeded maximum adjustment allowed during white calibration. 362-464-00 The scanner was requested to perform another operation while busy. 362-466-00 Pixels were out of range during black calibration. 362-467-00 Pixels were out of range during white calibration. 362-468-00 Pixel clock error from the full width array. 362-469-00 Calibration ASIC comm’s error. 362-470-00 Unable to read the registers in the calibration ASIC. 362-471-00 Calibration ASIC write buffer was full. 362-472-00 Calibration ASIC comm’s time-out.
• Troubleshooting Guides: Perform ADJ 60.3 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the scan carriage data ribbon cable and connectors, P/ J445 on the Scanner CCD PWB and P/J412 on the Scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the scan carriage data ribbon cable or connectors. Install new components as necessary: • Scan carriage data ribbon cable, PL 60.20 Item 17. • Scan carriage assembly, PL 60.20 Item 1. • Scanner PWB, PL 60.20 Item 4. Reconnect the scan carriage data ribbon cable. Go to Flag 2. Disconnect, then check the SBC PWB/scanner PWB data cable and connectors, P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 Scanner System NVM Initialization. Then perform ADJ 60.3 IIT Registration, Magnification and Calibration. If the fault persists, perform an AltBoot, GP 4.

• Code: 362-473-00
• Description: UART RX Wrap Error RAP 362-473-00 UART RX wrap error.
• Troubleshooting Guides: Go to Flag 1. Disconnect, then check the SBC PWB/scanner PWB data cable and connectors P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform the steps that follow: • Install a new SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Install a new scanner PWB, PL 60.20 Item 4. • The 303D SBC PWB Diagnostics RAP.

• Code: 362-474-00, 362-475-00
• Description: Stepper Speed/Reset Error RAP 362-474-00 Stepper speed error. 362-475-00 Move before reset error.
• Troubleshooting Guides: Perform the 362-473-00 UART RX Wrap Error RAP.

• Code: 362-476-00
• Description: Scan Carriage Home Sensor RAP 362-476-00 Scan carriage home sensor was not cleared or actuated in time.
• Troubleshooting Guides: Visually check the scanner carriage alignment through the document glass. Carriage alignment is good. Y↓N→Perform Scan Carriage Assembly. Refer to. Enter dC330 code 062-024, scan carriage move to document size position, then cancel the code. Enter dC330 code 062-031, scan carriage move to home position, then cancel the code. The scan carriage moves to the document size position then returns to the home position. Y↓N→Check the condition and adjustment of the scan drive belt, Scan Carriage Drive Belt. The scan carriage drive belt is good. Y↓N→Install a new scan carriage drive belt, PL 60.20 Item 8. Check the scan carriage motor, MOT62-031. Refer to: • Flag 2 and. • GP 10, How to Check a Motor. • P/J438, P/J421, Scanner PWB. • 301H +24V Distribution RAP. • 301L 0V Distribution RAP. Install new components as necessary: • Carriage motor assembly PL 60.20 Item 2. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-100, carriage home sensor, Q62-100. Add code 062-023, carriage home sensor test. The carriage will move into and out of the home position. The display changes. Y↓N→Go to Flag 1. Check Q62-100. Refer to: • GP 11, How to Check a Sensor. • P/J439, P/J40, Scanner PWB. • 301C +3.3V Distribution RAP. • 301L 0V Distribution RAP. Install new components as necessary: • Carriage home sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Perform SCP 5 Final Actions.

• Code: 362-477-00 … 362-481-00, 362-782-00
• Description: Timing Errors RAP 362-477-00 Stepper busy error. 362-478-00 Real time error. 362-479-00 Page synchronization error. 362-480-00 Initialize time error. 362-481-00 SPDH client timeout. 362-782-00 IIT remote NVM read timeout.
• Troubleshooting Guides: Perform the 362-473-00 UART RX Wrap Error RAP.

• Code: 362-490-00, 362-491, 366-490-00, 366-491
• Description: Side 1 and Side 2 Data Steerer Error RAP 362-490-00 A side 1 scanner data steerer error was found during the transfer of data between the scanner PWB and the SBC PWB. 362-491-00 A side 1 scanner data steerer Tx error was found during the transfer of data between the scanner PWB and the SBC PWB. 366-490-00 A side 2 scanner data steerer error was found during the transfer of data between the scanner PWB and the SBC PWB. 366-491-00 A side 2 scanner data steerer error Tx was found during the transfer of data between the scanner PWB and the SBC PWB.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. Retry a print or copy job. The fault persists. Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Perform SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.

• Code: 362-777-00, 362-778-00
• Description: Motor Communications Failure RAP 362-777-00 A motor communication failure occurred. 362-778-00 A motor client failure occurred.
• Troubleshooting Guides: Go to Flag 1. Disconnect and check the harness and connectors, P/J417 on the SPDH PWB and P/J460 on the Scanner PWB. The harness and connectors are good. Y↓N→Clean or repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final actions. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4.

• Code: 362-783-00, 366-783-00
• Description: SPDH Hotline Error RAP 362-783-00 SPDH side 1 hotline error. 366-783-00 SPDH side 2 hotline error.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final Actions. Reload the software, GP 4. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the harness and connectors, P/J460 on the SPDH PWB and P/J417 on the Scanner PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 6. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect, then check the SBC PWB/scanner PWB comms/power harness and connectors, P/J410 on the Scanner PWB and P/J860 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. If necessary, install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check document size sensor 1 and document size sensor 2. Refer to the 305A Document Size Sensors Failure RAP. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check the appropriate sensor: • For 362-783-00 faults, check the reg sensor. Perform the 305-340-00, 305-341-00 SPDH Reg Sensor Failure RAP. • For 366-783-00 faults, check the side 2 reg sensor. Perform the 305-342-00, 305-343-00 SPDH Side 2 Reg Sensor Failure RAP. The fault persists. Y↓N→Perform SCP 5 Final Actions. Perform the 303D SBC PWB Diagnostics RAP.

• Code: 362-784-00
• Description: Platen Hotline Error RAP 362-784-00 Platen hotline error.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. The fault persists. Y↓N→Perform SCP 5 Final Actions. Reload the software, GP 4. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the SBC PWB/scanner PWB comms/power harness and connectors, P/J410 on the Scanner PWB and P/J860 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. If necessary, install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Re-install the harness. Check the operation of the machine. The fault persists. Y↓N→Perform SCP 5 Final Actions. Check document size sensor 1 and document size sensor 2. Refer to the 362A Side 1 Scanning Document Size RAP. The fault is fixed. Y↓N→Check the carriage home sensor. Refer to the 362A Scan Carriage Position RAP. The fault is fixed. Y↓N→Install a new scanner PWB, PL 60.20 Item 6. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 362A
• Description: Side 1 Scanning Document Size RAP The side 1 scanner encountered a document that was larger than expected. The side 1 scanner encountered a document of unknown size. The side 1 document size sensors incorrectly determined the size of the document.
• Troubleshooting Guides: Check that the input module angle sensor actuator is not damaged. If necessary install a new input module angle sensor actuator, PL 60.20 Item 12. Enter dC330 code 062-301, SPDH angle sensor Q62-301. Actuate Q62-301. The display changes. Y↓N→Go to Flag 1. Check Q62-301. Refer to: • GP 11, How to Check a Sensor. • P/J423, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • SPDH angle sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-019, SPDH platen down sensor, Q62-019. Actuate Q62-019. The display changes. Y↓N→Go to Flag 2. Check Q62-019. Refer to: • GP 11, How to Check a Sensor. • P/J423, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • SPDH platen down sensor, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4. Raise the SPDH. Enter dC330 code 062-251, document size sensor 1, Q62-251. Actuate Q62- 251 by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Go to Flag 3. Check Q62-251. Refer to: • GP 11, How to Check a Sensor. • PL 60.20 Item 4, Scanner PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Document size sensor 1, PL 60.20 Item 3. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-253 document size sensor 2, Q62-253. Actuate Q62-253 by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Go to Flag 4. Check Q62-253. Refer to: • GP 11, How to Check a Sensor. • PL 60.20 Item 4, Scanner PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Document size sensor 2, PL 60.20 Item 3. • Scanner PWB, PL 60.20 Item 4. Go to Flag 5. Disconnect and check the SBC PWB to scanner PWB data cable, and the connectors P/J411 on the, Scanner PWB and P/J854 on the SBC PWB. The SBC PWB/Scanner PWB data cable and P/J connectors are clean and undamaged. Y↓N→Clean or repair the SBC PWB/scanner PWB data cable or connectors. Install new components as necessary: • SBC PWB/scanner PWB data cable, PL 60.20 Item 22. • Scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. If the fault persists, perform an AltBoot, GP 4.

• Code: 362B
• Description: Side 1 LED Exposure Lamp Failure RAP The side 1 LED exposure lamp failed to illuminate. The side 1 LED exposure lamp failed to illuminate consistently throughout the scanning process.
• Troubleshooting Guides: Open the SPDH. Enter the dC330 code 062-002, platen exposure lamp. The LED lamp assembly in the scan carriage assembly illuminates. Y↓N→Go to Flag 4. +24V is available at P/J447 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, between pins 21 and 22, and between pins 23 and 24. Y↓N→+24V is available at P/J861 between pins 7 and 8, between pins 5 and 6, between pins 3 and 4, and between pins 1 and 2. Y↓N→Check the power supply. Refer to: • 301B 0V Distribution RAP. • 301G +24V Distribution RAP. Check the SBC PWB/scanner PWB comms/power harness, PL 60.20 Item 5. Also check the connectors P/J861 on the SBC PWB and P/J410 on the Scanner PWB. Repair as necessary. Go to Flag 1 and Flag 2. Check and clean if necessary, then reconnect P/J410, P/ J416 and P/J446. +24V is now available at P/J447 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Install new components as necessary: • Scan carriage power ribbon cable, PL 60.20 Item 10. • Scanner CCD PWB, PL 60.25 Item 4. • Scanner PWB, PL 60.20 Item 4. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, and between pin 5 and pin 3. Y↓N→Check the wiring and connectors between P/J447 and P/J448. Repair as necessary. Go to Flag 5. Check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable connections are good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage assembly, PL 60.25 Item 1. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, and between pin 5 and pin 3. Y↓N→Check the wiring and connectors between P/J447 and P/J448. Repair as necessary. Go to Flag 5. Check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable is good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Perform the steps that follow: 1. Install a new scan carriage assembly, PL 60.25 Item 1. 2. ADJ 60.3 IIT Registration, Magnification and Calibration. 3. SCP 5 Final Actions. Go to dC612. Make a print of internal test pattern 2 (ITP 3 25% halftone (106dpi 45deg)). Make a copy of the test pattern print from the document glass. The copy has uneven bands in the cross process direction. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3. Check that both ends of the scan carriage data ribbon cable are clean and securely connected. The scan carriage data ribbon cable is good. Y↓N→Clean and reconnect or if necessary, install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage data ribbon cable, PL 60.20 Item 17.

• Code: 366-450-00 … 366-463-00, 366-466-00 … 366-468-00
• Description: SPDH Side 2 Scanner Calibration Faults RAP 366-450-00 Dark range status bit was not clear prior to calibration. 366-451-00 Dark range status bit was not set after calibration. 366-452-00 Pixel offset status bit was not clear prior to calibration. 366-453-00 Pixel offset status bit was not set after calibration. 366-454-00 Gain range status bit was not clear prior to calibration. 366-455-00 Gain range status bit was not set after calibration. 366-456-00 Pixel gain status bit was not clear prior to calibration. 366-457-00 Pixel gain status bit was not set after calibration. 366-458-00 Highest Intensity image pixel value exceeded maximum tolerance. 366-459-00 Pixel error exceeded maximum adjustment allowed during dark calibration. 366-460-00 Pixel error exceeded maximum adjustment allowed during dark calibration. 366-461-00 Highest Intensity image pixel value was lower than the minimum tolerance. 366-462-00 Pixel error exceeded maximum adjustment allowed during white calibration. 366-463-00 Pixel error exceeded maximum adjustment allowed during white calibration. 366-466-00 Pixels out range during black calibration. 366-467-00 Pixels out range during white calibration. 366-468-00 Pixel clock error from the full width array.
• Troubleshooting Guides: Certain components in this product are susceptible to damage from electrostatic discharge. Observe all ESD procedures to avoid component damage. Perform ADJ 60.3 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect, then check the side 2 scan assembly data ribbon cable, PL 5.10 Item 16, and connectors P/J451 on the Side 2 CCD PWB and P/J413 on the Scanner PWB. The side 2 scan assembly data ribbon cable and the connectors are clean and undamaged. Y↓N→Clean or repair the side 2 scan assembly data ribbon cable or connectors. If necessary install new components: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Side 2 scan assembly, PL 5.10 Item 12. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J451 to P/J413 side 2 scan assembly data ribbon cable. Go to Flag 2. Disconnect then check the SBC PWB/scanner PWB data cable, PL 60.20 Item 22. Check the connectors P/J411 on the Scanner PWB and P/J854 on the SBC PWB. The SBC PWB/scanner PWB data cable and the P/J connectors are clean and undamaged. Y↓N→Clean or repair the SBC PWB/scanner PWB data cable or connectors. If necessary, install a new scanner PWB, PL 60.20 Item 4. If the fault persists, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.3 IIT Registration, Magnification and Calibration. If the fault persists, perform an AltBoot, GP 4.

• Code: 366A
• Description: Side 2 LED Exposure Lamp Failure RAP The side 2 LED exposure lamp failed to illuminate.
• Troubleshooting Guides: Refer to. Open the SPDH, then the jam clearance guide. Enter the dC330 code 066- 002, DH exposure lamp. The LED lamp assembly in the side 2 scan assembly illuminates. Y↓N→Go to Flag 5. +24V is available at P/J453 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, between pins 21 and 22, between pins 23 and 24, and between pins 25 and 26. Y↓N→+24V is available at P/J861 between pins 7 and 8, between pins 5 and 6, between pins 3 and 4, and between pins 1 and 2. Y↓N→Check the power supply. Refer to: • 301B 0V Distribution RAP. • 301G +24V Distribution RAP. Check the SBC PWB/scanner PWB comms/power harness, PL 60.20 Item 5. Check P/J861 on the SBC PWB and P/J410 on the Scanner PWB. Repair as necessary. Go to Flag 1, Flag 2 and Flag 3. Disconnect, check and clean if necessary, then reconnect P/J410, P/J418, P/J459, P/J458 and P/J452. +24V is now available at P/J453 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Install new components as necessary: • Side 2 scan assembly power ribbon cable, PL 5.10 Item 6. • Side 2 CCD PWB, PL 60.30 Item 4. • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Check the wiring and connectors between P/J453 and P/J454. Repair as necessary. Go to Flag 7 and Flag 8. Check the wiring and connectors between P/J454 and P/ J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 4. Check that both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable. If necessary, install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, and between pin 2 and pin 4. Y↓N→Check the wiring and connectors between P/J453 and P/J454. Repair as necessary. Go to Flag 7 and Flag 8. Check the wiring and connectors between P/J454 and P/J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. . Go to Flag 4. Check that both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable. If necessary, install a side 2 scan assembly data ribbon cable PL 5.10 Item 16. Perform the steps that follow: 1. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. 2. ADJ 60.3 IIT Registration, Magnification and Calibration. 3. SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 370A
• Description: Tray Out of Service RAP The IOT detected a fault in the tray and determines that the tray is out of service. The messages that follow will be displayed: • ‘Tray 1 out of service.’ • ‘Tray 2 out of service.’ • ‘Tray 3 out of service.’ • ‘Tray 4 out of service.’
• Troubleshooting Guides: Perform the steps that follow: 1. If tray 1 or tray 2 is out of service, check the components that follow. Install new components as necessary: • Tray assembly, PL 70.10 Item 15. • Tray 1 and 2 paper feed assembly, PL 80.26 Item 1. 2. If tray 3 is out of service, perform the 373B Tray 3 Out of Paper RAP. 3. If tray 4 is out of service, perform the 374B Tray 4 Out of Paper RAP.

• Code: 371-100-00, 371-217-00
• Description: Tray 1 Elevator Lift Failure RAP 371-100-00 Tray 1 stack height sensor failed to actuate within the correct time after the feed/ elevator motor turned on. 371-217-00 Tray 1 failed to elevate during printing as sheets were fed from the tray.
• Troubleshooting Guides: Enter dC330 code 071-330, tray 1 stack height sensor, Q71-330. Pull out tray 1, then push tray 1 fully home. The display changes. Y↓N→Go to Flag 1. Check Q71-330. Refer to: • GP 11 How to Check a Sensor. • P/J751, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 1 stack height sensor, PL 80.26 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-010 is run in service mode. Enter dC330 code 071-010, tray 1 elevator motor, MOT71-010. Pull out tray 1. The motor runs. Y↓N→Go to Flag 2. Check MOT71-010. Refer to: • GP 10 How to Check a Motor. • P/J752, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 1 elevator motor, PL 80.26 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the components that follow: • Elevator motor drive gears. • Tray 1 stack height mechanism on the feeder assembly. If the fault persists, perform the 371A Tray 1 and Tray 2 Empty RAP.

• Code: 371-500-00
• Description: Tray 1 Open During Run RAP 371-500-00 Tray 1 was opened during run when sheets were fed from the tray. NOTE: Tray open is detected when none of the tray size switches are actuated. Also use this RAP when the paper fed from the tray does not match the paper size indicated by the tray paper guides. NOTE: It is necessary to have at least one sheet of paper in the tray for the machine to recognise any changes made.
• Troubleshooting Guides: Open, then fully close tray 1. The UI detects that the tray has closed and is set to the correct paper size. Y↓N→Remove tray 1 and tray 2. Install tray 2 in the tray 1 position. Open, then fully close the tray. The UI detects that the tray has closed and is set to the correct paper size. Y↓N→Go to Flag 1. Check the tray 1 paper size sensing PWB. Refer to: • GP 13 How to Check a Switch. • P/J751, IOT PWB. • P/J537, tray 1 paper size sensing PWB. • Table 1, tray 1 paper size sensing PWB switch logic. •, tray 1 paper size sensing PWB layout. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 1 paper size sensing PWB, PL 70.10 Item 18. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove tray 2 from the tray 1 position. Inspect tray 1. Refer to. Perform the steps that follow: • Check that the paper size leaf springs are undamaged and mounted correctly. • Check that the rack assembly and link arms are undamaged. • If necessary, install a new paper tray assembly, PL 70.10 Item 15. The fault may be intermittent. Perform the steps that follow: • Repeat the procedure with the tray paper guides set to each standard paper size in use. • Go to dC301 NVM Initialization. Perform the copier NVM initialization. • Perform the OF7 IOT PWB Diagnostics RAP.

• Code: 371A
• Description: Tray 1 and Tray 2 Empty RAP Use this RAP when an incorrect tray 1 or tray 2 out of paper message is displayed. NOTE: Tray 1 and tray 2 feed mechanisms are identical.
• Troubleshooting Guides: Pull out the relevant tray. Enter dC330, then the relevant code: • Code 071-320 for the tray 1 empty sensor, Q71-320. • Code 072-320 for the tray 2 empty sensor, Q72-320. Manually actuate the tray empty sensor. The display changes. Y↓N→For tray 1, go to Flag 1. Check Q71-320. For tray 2, go to Flag 2. Check Q72-320. Refer to: • GP 11 How to Check a Sensor. • P/J751, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary. • Tray 1 empty sensor, PL 80.26 Item 7. • Tray 2 empty sensor, PL 80.26 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • Check that the sensor is free of paper dust. • Check the paper feed assembly, PL 80.26 Item 1.

• Code: 372-100-00, 372-217-00
• Description: Tray 2 Elevator Lift Failure RAP 372-100-00 Tray 2 stack height sensor failed to actuate within the correct time after the feed/ elevator motor turned on. 372-217-00 Tray 2 failed to elevate during printing as sheets were fed from the tray.
• Troubleshooting Guides: Enter dC330 code 072-330, tray 2 stack height sensor, Q72-330. Pull out tray 2, then push tray 2 fully home. The display changes. Y↓N→Go to Flag 1. Check Q72-330. Refer to: • GP 11 How to Check a Sensor. • P/J751, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 2 stack height sensor, PL 80.26 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT72-010 is run in service mode. Enter dC330 code 072-010, tray 2 elevate/feed motor, MOT72-010. Pull out tray 2. The motor runs. Y↓N→Go to Flag 2. Check MOT72-010. Refer to: • GP 10 How to Check a Motor. • P/J752, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP If necessary, install a new tray 2 elevate/feed motor, PL 80.26 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • Check the elevate/feed motor drive gears. • Check the tray 2 stack height mechanism on the feeder assembly. If the fault persists, perform the 371A Tray 1 and Tray 2 Empty RAP.

• Code: 372-500-00
• Description: Tray 2 Open During Run RAP 372-500-00 Tray 2 was opened during run when sheets were fed from the tray. NOTE: Tray open is detected when none of the tray size switches are activated. Also use this RAP when the paper fed from the tray does not match the paper size indicated by the tray paper guides. NOTE: It is necessary to have at least one sheet of paper in the tray for the machine to recognise any changes made.
• Troubleshooting Guides: Open, then fully close tray 2. The UI detects that the tray has closed and is set to the correct paper size. Y↓N→Remove tray 1 and tray 2. Install tray 1 in the tray 2 position. Open, then fully close the tray. The UI detects that the tray has closed and is set to the correct paper size. Y↓N→Go to Flag 1. Check the tray 2 paper size sensing PWB. Refer to: • GP 13 How to Check a Switch. • P/J751, IOT PWB. • P/J544, Tray 2 paper size sensing PWB. • Table 1, tray 2 paper size sensing PWB switch logic. •, tray 2 paper size sensing PWB layout. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 2 paper size sensing PWB, PL 70.10 Item 18. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove tray 1 from the tray 2 position. Inspect tray 2. Refer to. Perform the steps that follow: • Check that the paper size leaf springs are mounted correctly. • Check that the rack assembly and link arms are undamaged. • If necessary, install a new paper tray assembly, PL 70.10 Item 15. The fault may be intermittent. Perform the steps that follow: • Repeat the procedure with the tray paper guides set to each standard size in use. • Go to dC301 NVM Initialization. Perform the copier NVM initialization. • Perform the OF7 IOT PWB Diagnostics RAP.

• Code: 373-100-00, 373-217-00
• Description: Tray 3 Elevator Lift Failure RAP 373-100-00 Tray 3 stack height sensor failed to actuate within the correct time after the elevator motor turned on. 373-217-00 Tray 3 failed to elevate during printing as sheets were fed from the tray. NOTE: Rapid closure of tray 4 when tray 3 is being elevated may cause this fault.
• Troubleshooting Guides: Enter dC330 code 073-300, tray 3 home sensor, Q73-300. Pull out tray 3, then push tray 3 fully home. The display changes. Y↓N→Go to Flag 1. Check Q73-300. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 home sensor, PL 70.21 Item 4. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 073-330, tray 3 stack height sensor, Q73-330. Pull out tray 3. Manually actuate Q73-330. The display changes. Y↓N→Go to Flag 2. Check Q73-330. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 stack height sensor, PL 80.32 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. (W/O TAG 003 Only). Disconnect P/J756 on the IOT PWB. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and an open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the tray 3 over elevate switch. Refer to: • GP 13 How to Check a Switch. • P/J756, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 over elevate switch, PL 80.32 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-030 is run in service mode. Re-connect P/J756. Enter dC330 code 073-010, tray 3 elevator motor, MOT73-010. Pull out tray 3. The motor runs. Y↓N→Go to Flag 4. Check MOT73-010. Refer to: • GP 10 How to Check a Motor. • P/J756, IOT PWB. •. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 3 elevator motor, PL 70.21 Item 1. • IOT PWB, PL 1.10 Item 2. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the components that follow: • The elevator cables, PL 70.18 Item 3, PL 70.18 Item 4 and PL 70.18 Item 5. • The elevator drives gear coupling, PL 70.18 Item 16. If the fault persists, perform the 373B Tray 3 Out of Paper RAP.

• Code: 373-500-00
• Description: Tray 3 Open During Run RAP 373-500-00 Tray 3 was opened during run when sheets were fed from the tray.
• Troubleshooting Guides: Enter dC330 code 073-300, tray 3 home sensor, Q73-300. Open, then fully close tray 3. The display changes. Y↓N→Go to Flag 1. Check Q73-300. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 home sensor, PL 70.21 Item 4. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent. Perform the steps that follow: • Check the sensor holder, PL 70.21 Item 3. • Install a new tray 3 home sensor, PL 70.21 Item 4. • OF7 IOT PWB Diagnostics RAP.

• Code: 373A
• Description: Tray 3 False Low Paper Level RAP Use this RAP when the machine displays ‘tray 3 is low on paper’ when the tray is full. The ‘tray is low on paper’ message should appear when the tray is at 10% of its capacity. The machine measures the time taken for the tray to elevate after being closed, to determine the amount of paper remaining in tray 3. This measurement only occurs if the tray has been open for a minimum of 30 seconds. If the tray is closed within 30 seconds the timeout of the last known paper level is used and no new timing is calculated. NOTE: A low paper condition will be declared if the stack is below approximately 190 sheets.
• Troubleshooting Guides: Pull out tray 3 and allow it to move fully down. Close the tray. The tray moves up. Y↓N→Perform the 373-100-00, 373-217-00 Tray 3 Elevator Lift Up Failure RAP. Pull out tray 3. Load a ream of paper (500 sheets). Wait for 30 seconds before closing the tray. The message ‘Tray is low on paper’ has cleared. Y↓N→Go to Flag 1. Check the tray 3 level encoder, Q73-340. Refer to: • GP 11 How to Check a Sensor. NOTE: In this check, use a piece of paper to actuate the sensor. The check is difficult due to the problem in moving the timing disc. •. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 elevator motor, PL 70.21 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. The low paper sensor appears to be working correctly. If the customer is only adding small amounts of paper at a time, then the message ‘Tray is low on paper’ will be displayed. If the tray is filled with 190 sheets or more, the message is cancelled.

• Code: 373B
• Description: Tray 3 Out of Paper RAP Use this RAP when an incorrect tray 3 out of paper message is displayed.
• Troubleshooting Guides: Refer to. Enter dC330 code 073-320, tray 3 empty sensor, Q73-320. Use a piece of paper to actuate Q73-320. The display changes. Y↓N→Go to Flag 1. Check Q73-320. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new tray 3 empty sensor, PL 80.32 Item 3. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove the tray 3 front cover, Tray 3 Removal. Close tray 3. The feed roll assembly drops when tray 3 is closed. Y↓N→Remove the tray 3 paper feed assembly. Ensure the lever is undamaged and operates correctly. If necessary, install a new tray 3 paper feed assembly, PL 80.32 Item 1. The fault may be intermittent. Check the wiring and connectors between the IOT PWB and Q73-320. If the fault persists, perform OF7 IOT PWB Diagnostics RAP.

• Code: 374-100-00, 374-217-00
• Description: Tray 4 Elevator Lift Failure RAP 374-100-00 Tray 4 stack height sensor failed to actuate within the correct time after the elevator motor turned on. 374-217-00 Tray 4 failed to elevate during printing as sheets were fed from the tray. NOTE: Rapid closure of tray 3 when tray 4 is being elevated may cause this fault.
• Troubleshooting Guides: Enter dC330 code 074-300, tray 4 home sensor, Q74-300. Pull out tray 4, then push tray 4 fully home. The display changes. Y↓N→Go to Flag 1. Check Q74-300. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J157, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 70.21 Item 4. • Tray 4 control PWB, PL 70.21 Item 2. Enter dC330 code 074-330, tray 4 stack height sensor, Q74-330. Pull out tray 4. Manually actuate Q74-330. The display changes. Y↓N→Go to Flag 2. Check Q74-330. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J157, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 stack height sensor, PL 80.33 Item 7. • Tray 4 control PWB, PL 70.21 Item 2. (W/O TAG 004 Only). Disconnect P/J159 on the Tray 4 control PWB. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the tray 4 over elevate switch. Refer to: • GP 13 How to Check a Switch. • GP 30 Tray 4 Control PWB Test Points. • P/J159, Tray 4 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 over elevate switch, PL 80.33 Item 8. • Tray 4 control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the appropriate paper tray must be pulled out before MOT74-010 or MOT73-010 is run in service mode. Pull out tray 4. Enter dC330 code 074-010, tray 4 elevator motor, MOT74-010. The motor runs. Y↓N→Pull out tray 3. Enter dC330 code 073-010, tray 3 elevator motor, MOT73-010. The motor runs. Y↓N→Perform the 373-100-00, 373-217-00 Tray 3 Elevator Lift Failure RAP. Perform the steps that follow: • Remove the tray 4 elevator motor. • Remove the tray 3 elevator motor, PL 70.21 Item 1. • Install the tray 3 elevator motor in place of the tray 4 elevator motor. Enter dC330 code 074-010, MOT74-010. The motor runs. Y↓N→Go to Flag 4. Check the wiring between the LVPS and tray 4 control PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J158, Tray 4 control PWB. • P/J656, LVPS. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +24V is present at P/J158 pin 1. Y↓N→If necessary, install a new tray 4 control PWB, PL 70.21 Item 2. If the fault persists, perform the 301L LVPS RAP. Go to Flag 5. Check the wiring between the IOT PWB and tray 4 control PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J775, IOT PWB. • P/J155, Tray 4 control PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 11. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. Install a new tray 4 elevator motor, PL 70.21 Item 1. Check the components that follow: • The elevator cables, PL 70.19 Item 3, PL 70.19 Item 4 and PL 70.19 Item 5. • The elevator drives gear coupling, PL 70.19 Item 16. If the fault persists, perform the 374B Tray 4 Out of Paper RAP.

• Code: 374-500-00
• Description: Tray 4 Open During Run RAP 374-500-00 Tray 4 was opened during run when sheets were fed from the tray.
• Troubleshooting Guides: Enter dC330 code 074-300, tray 4 home sensor, Q74-300. Open, then fully close tray 4. The display changes. Y↓N→Go to Flag 1. Check Q74-300. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 70.21 Item 4. • Tray 4 control PWB, PL 70.21 Item 2. The fault may be intermittent. Perform the steps that follow: • Check the sensor holder, PL 70.21 Item 3. • Install a new tray 4 home sensor, PL 70.21 Item 4. • Install a new tray 4 control PWB, PL 70.21 Item 2. • OF7 IOT PWB Diagnostics RAP.

• Code: 374A
• Description: Tray 4 False Low Paper Level RAP Use this RAP when the machine displays ‘tray 4 is low on paper’ when the tray is full. The ‘tray is low on paper’ message should appear when the tray is at 10% of its capacity. The machine measures the time taken for the tray to elevate after being closed, to determine the amount of paper remaining in tray 4. This measurement only occurs if the tray has been open for a minimum of 30 seconds. If the tray is closed within 30 seconds the timeout of the last known paper level is used and no new timing is calculated. NOTE: A low paper condition will be declared if the stack is below approximately 190 sheets.
• Troubleshooting Guides: Pull out tray 4 and allow it to move fully down. Close the tray. The tray moves up. Y↓N→Perform the 374-100-00, 374-217-00 Tray 4 Elevator Lift Up Failure RAP. Pull out tray 4. Load a ream of paper (500 sheets). Wait for 30 seconds before closing the tray. The message ‘Tray is low on paper’ has cleared. Y↓N→Go to Flag 1. Check the tray 4 level encoder, Q74-340. Refer to: • GP 11 How to Check a Sensor. NOTE: In this check, use a piece of paper to actuate the sensor. The check is difficult due to the problem in moving the timing disc. • GP 30 Tray 4 Control PWB Test Points. •. • P/J156, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary. • Tray 4 elevator motor, PL 70.21 Item 1. • Tray 4 control PWB, PL 70.21 Item 2. If necessary, perform the OF7 IOT PWB Diagnostics RAP. The low paper sensor appears to be working correctly. If the customer is only adding small amounts of paper at a time, then the message ‘Tray is low on paper’ will be displayed. If the tray is filled with 190 sheets or more, the message is cancelled.

• Code: 374B
• Description: Tray 4 Out of Paper RAP Use this RAP when an incorrect tray 4 out of paper message is displayed.
• Troubleshooting Guides: Refer to. Enter dC330 code 074-320, tray 4 empty sensor, Q74-320. Use a piece of paper to actuate Q74-320. The display changes. Y↓N→Go to Flag 1. Check Q74-320. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J157, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 empty sensor, PL 80.33 Item 6. • Tray 4 Control PWB, PL 70.21 Item 2. Remove the tray 4 front cover, Tray 4 Removal. Close tray 4. The feed roll assembly drops when tray 4 is closed. Y↓N→Remove the tray 4 paper feed assembly. Ensure the lever is undamaged and operates correctly. If necessary, install a new tray 4 paper feed assembly, PL 80.33 Item 1. The fault may be intermittent. Check the wiring and connectors between the HCF control PWB and the sensor. If the fault persists, perform OF7 IOT PWB Diagnostics RAP.

• Code: 375-100-00
• Description: Bypass Tray Lift Failure RAP 375-100-00 The bypass tray elevate sensor failed to actuate within the correct time.
• Troubleshooting Guides: Enter dC330 code 075-040, bypass tray elevate sensor, Q75-040. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q75-040. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass tray elevate sensor, PL 70.35 Item 20. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. With the left door closed, enter dC330 code 080-025, TAR/bypass tray motor, MOT80-006, PL 80.25 Item 5. The motor runs in reverse. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10, How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 3. Check the bypass tray clutch. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J757, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. The clutch is good. Y↓N→If necessary, install a new bypass tray clutch, PL 70.35 Item 9. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the condition and operation of the components that follow. Refer to GP 7 Miscellaneous Checks: • Bypass tray drive assembly. • Tension spring. • Bypass tray drive belt, PL 80.25 Item 10. • Drive pulley, PL 80.25 Item 3. • Bypass tray lift plate shaft, cam, cam follower and cam drive gear. Install new components as necessary: • Bypass tray assembly, PL 70.35 Item 1. • Bypass tray drive belt, PL 80.25 Item 10. • Drive pulley, PL 80.25 Item 3.

• Code: 375A
• Description: Bypass Tray RAP Use this RAP to identify and correct problems when using the bypass tray.
• Troubleshooting Guides: Enter dC330 code 075-320, bypass tray empty sensor, Q75-320. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q75-320. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass tray empty sensor, PL 70.35 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC140 code 075-601, bypass tray width sensor, Q75-601. Move the bypass tray width guides between wide and narrow settings. NOTE: The width sensor is a potentiometer. The wiper of the potentiometer is attached to the bypass tray side guides. This gives a variable voltage to indicate the paper width setting. The display changes. Y↓N→Go to Flag 1. Check Q75-601. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass tray assembly, PL 70.35 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • Ensure that the customer is not filling the tray above the max fill line. • For feeding problems from the bypass tray, perform the 381-155-00 Lead Edge Late to Registration Sensor from Bypass Tray RAP.

• Code: 381-106-00
• Description: Lead Edge Late to TAR 1 Sensor from Tray 1 RAP 381-106-00 The lead edge of the paper failed to actuate the tray 1 TAR sensor within the correct time after feeding paper from tray 1.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. NOTE: To help fault diagnosis, install the tray 1 paper feed assembly in the tray 2 paper feed assembly position. With tray 1 removed, the operation of the feed assembly can be observed. . Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001. Open the left door. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 1. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5, If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. Check the nip roll assembly, PL 80.10 Item 10, refer to GP 7. Manually rotate the nip rolls. The nip rolls rotate. Y↓N→Install new components as necessary: • Nip roll assembly, PL 80.10 Item 10. • Tension spring, PL 80.10 Item 7. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT71- 010 is run in service mode. Enter dC330 code 081-010, tray 1 elevator/feed motor, MOT71-010. Pull out the tray. The feed rolls rotate. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The drive gears rotate. Y↓N→Check the drive gears for damage. If necessary, install new components, PL 80.26. Re-install the tray 1 feed assembly. Go to Flag 3. Check MOT71-010. Refer to: • GP 10 How to Check a Motor. • P/J752, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a Tray 1 elevator/feed motor, PL 80.26 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the nudger roll, PL 80.26 Item 5. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary, install new components, PL 80.26. Remove the paper tray. Manually actuate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary, install new components, PL 80.26. Perform the steps that follow: • Clean the feed roll using a cloth dampened with water. • Check the roll assembly, PL 80.26 Item 3. • Check the paper feed assembly, PL 80.26 Item 1.

• Code: 381-126-00
• Description: Lead Edge Late to TAR 2 Sensor from Tray 2 RAP 381-126-00 The lead edge of the paper failed to actuate the tray 2 TAR sensor within the correct time after feeding paper from tray 2.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001.. Open the left door. Manually actuate Q82-001. The display changes. Y↓N→Re-install the tray 1 feed assembly. Go to Flag 3. Check MOT71-010. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. Check the nip roll assembly, PL 80.10 Item 10, refer to GP 7. Manually rotate the nip rolls. The nip rolls rotate. Y↓N→Install new components as necessary: • Nip roll assembly, PL 80.10 Item 10. • Tension spring, PL 80.10 Item 7. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT72- 010 is run in service mode. Enter dC330 code 081-020, tray 2 elevator/feed motor, MOT72-010. Pull out the tray. The motor runs. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The feed rolls rotate. Y↓N→Check the drive gears for damage. If necessary, install new components, PL 80.26. Install the tray 2 feed assembly. Go to Flag 3. Check MOT72-010. Refer to: • GP 10 How to Check a Motor. • P/J752, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 2 elevator/feed motor, PL 80.26 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the nudger roll, PL 80.26 Item 5. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 80.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 80.26. Perform the steps that follow: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 80.26 Item 3. • Check the paper feed assembly, PL 80.26 Item 1.

• Code: 381-136-00
• Description: Lead Edge Late to Tray 3 Feed Sensor RAP 381-136-00 The lead edge of the paper failed to actuate the tray 3 feed sensor within the correct time after feeding paper from tray 3.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-103, tray 3 feed sensor, Q81-103. Manually actuate Q81- 103. The display changes. Y↓N→Go to Flag 1. Check Q81-103. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 feed sensor, PL 80.32 Item 3. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-045, HCF transport motor, MOT81-045. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J756, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new HCF transport motor, PL 80.36 Item 13. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the HCF transport roll, PL 80.33 Item 4. The HCF transport roll rotates. Y↓N→Check the components that follow: • HCF transport roll, PL 80.33 Item 4. • Gear, PL 80.33 Item 2. • Transport gear pulley, PL 80.36 Item 12. Install new components as necessary. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 030 is run in service mode. Enter dC330 code 081-030, tray 3 feed motor, MOT81-030. Pull out tray 3. The motor runs. Y↓N→Go to Flag 3. Check MOT81-030. Refer to: • GP 10 How to Check a motor. • P/J755, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 3 feed motor, PL 80.32 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-030, tray 3 feed motor, MOT81-030. Add the code 081-033, tray 3 feed clutch, CL81-033. Pull out tray 3. Observe the tray 3 feed and nudger rolls. NOTE: The bypass tray clutch will also energize when component control code 081-033 is entered. The rolls rotate. Y↓N→Go to Flag 4. Check CL81-033. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J755, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 3 paper feed assembly, PL 80.32 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, retard roll and nudger roll for wear. If necessary install a new feed/ nudger/retard roll spares kit, PL 31.12 Item 15. • Perform the adjustments that follow: – ADJ 80.3 Tray 3 and Tray 4 Retard Roll Pressure. – ADJ 80.1 Tray 3 and Tray 4 Nudger Roll Pressure. • Check the tray 3 stack height sensor actuator on the feed assembly, PL 80.32 Item 6. • Check the tray is level. 1. Pull out tray 3 and remove all of the paper from the tray. 2. Remove the tray 3 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the 3 locations where the metal paper tray protrudes through the plastic outer frame of tray 3, check that the top surface of the metal paper tray is the same distance from the inside top of the slots. 5. If the tray is not level, install new elevator cables, PL 70.18 Item 7. • Check the tray 3 paper tray guide for paper cut damage. If necessary install new components, PL 70.18 Item 14.

• Code: 381-146-00
• Description: Lead Edge Late to Tray 4 Feed Sensor RAP 381-146-00 The lead edge of the paper failed to actuate the tray 4 feed sensor within the correct time after feeding paper from tray 4.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Locate the tray 4 feed sensor. Enter dC330 code 081-104, tray 4 feed sensor, Q81- 104. Manually actuate Q81-104. The display changes. Y↓N→Go to Flag 1. Check Q81-104. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J157, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed sensor, PL 80.33 Item 6. Enter dC330 code 081-104, tray 4 feed sensor, Q81-104. Manually actuate Q81-104. The display changes. Y↓N→Go to Flag 2. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 3. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 040 is run in service mode. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. The motor runs. Y↓N→Go to Flag 6. Check MOT81-040. Refer to: • GP 10 How to Check a Motor. • GP 30 Tray 4 Control PWB Test Points. • P/J162, Tray 4 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed motor, PL 80.33 Item 10. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. The motor runs. Y↓N→Go to Flag 3. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 10. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. The motor runs. Y↓N→Go to Flag 5. Check the wiring between the LVPS and Tray 4 control PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J158, Tray 4 control PWB. • P/J656, LVPS • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +24V is present at P/J158 pin 2. Y↓N→Perform the 301L LVPS RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. Locate the tray 4 feed clutch, CL81-043. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. Add the code 081-043, tray 4 feed clutch, CL81-043. Pull out tray 4. Observe the tray 4 feed and nudger rolls. The rolls rotate. Y↓N→Go to Flag 4. Check CL81-043. Refer to: • GP 12 How to Check a Solenoid or Clutch. • GP 30 Tray 4 Control PWB Test Points. • P/J162, Tray 4 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 paper feed assembly, PL 80.33 Item 1. Go to Flag 3. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 10. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. Perform the steps that follow: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed/ nudger/retard roll spares kit, PL 31.12 Item 15. • Perform the adjustments that follow: – ADJ 80.3 Tray 3 and Tray 4 Retard Roll Pressure. – ADJ 80.1 Tray 3 and Tray 4 Nudger Roll Pressure. • Check the tray 4 stack height sensor actuator on the feed assembly, PL 80.33 Item 7. • Check the tray is level: 1. Pull out tray 4. Remove all the paper from the tray. 2. Remove the tray 4 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the 3 locations where the metal paper tray protrudes through the outer plastic frame of tray 4, check that the top surface of the metal paper tray is the same distance from the inside top of the slots 5. If the tray is not level, install new elevator cables, PL 70.19 Item 7. • Check the tray 4 paper tray guide for paper cut damage, PL 70.19 Item 17. • If the fault persists, refer to GP 7. Check the components that follow: – The takeaway roll assembly, PL 80.36 Item 2. – The idler roll assembly, PL 80.36 Item 8. – HCF transport roll, PL 80.33 Item 4. – The idler roll assembly, PL 80.32 Item 2. Install new components as necessary.

• Code: 381-151-00
• Description: Lead Edge Late to Registration Sensor RAP 381-151-00 The lead edge of the paper was late to the registration sensor when feeding in simplex mode.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-150, registration sensor, Q82-150. Open the left door. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. If the fault persists, perform the appropriate RAP: • 381-190-00 Lead Edge Late to Registration Sensor from Tray 1. • 381-191-00 Lead Edge Late to Registration Sensor from Tray 2. • 381-192-00 Lead Edge Late to Registration Sensor from Tray 3. • 381-193-00 Lead Edge Late to Registration Sensor from Tray 4.

• Code: 381-152-00
• Description: Trail Edge Late from Registration Sensor RAP 381-152-00 The trail edge of the paper was late from the registration sensor when feeding in simplex mode.
• Troubleshooting Guides: Open the left door. Enter dC330 code 010-020, fuser drive motor, MOT10-020. Observe the fuser roll and the pressure roll through the top of the fuser. The fuser rolls turn. Y↓N→Go to Flag 1. Check MOT10-020. Refer to: • GP 10, How to Check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new main drive module, PL 40.15 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 093-045, print cartridge motor, MOT93-045. Observe the photoreceptor. The photoreceptor turns. Y↓N→Go to Flag 1. Check MOT93-045. Refer to: • GP 10, How to check a Motor. • P/J756, IOT PWB. • P/J656,LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, PL 40.15 Item 1. • Print cartridge, PL 90.17 Item 9. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 082-150, registration sensor, Q82-150. Actuate Q82-150. The display changes. Y↓N→Go to Flag 2. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J762, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-040, registration motor, MOT80-040. The motor runs. Y↓N→Go to Flag 3. Check MOT80-040. Refer to: • GP 10, How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration motor, PL 40.15 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the registration roll, PL 80.17 Item 5. The registration roll turns. Y↓N→Check the registration drive gear, PL 80.17 Item 3. Install new components as necessary. Refer to GP 7 and OF10 Intermittent Fault RAP. Check the components that follow: • Registration nip roll, PL 80.15 Item 4. • Bias transfer roll, PL 80.15 Item 3. • Registration roll, PL 80.17 Item 6. • Track (DTS), PL 90.10 Item 6, from the detack saw to the HVPS. Install new components as necessary. If the fault persists, perform the 381A Paper Feed Retries RAP.

• Code: 381-155-00
• Description: Lead Edge Late to Registration Sensor from the Bypass Tray RAP 381-155-00 The lead edge of the paper was late to the registration sensor when feeding from the bypass tray.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Open the left door. Enter dC330 code 082-150, registration sensor, Q82-150. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. With the left door closed, enter dC330 code 080-025, TAR/bypass tray motor, MOT80-006, in reverse. The motor runs in reverse. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10, How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 3. Check the bypass tray clutch, PL 70.35 Item 9. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J757, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. The clutch is good. Y↓N→If necessary, install a new bypass tray clutch, PL 70.35 Item 9. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the condition and operation of the components that follow. Refer to GP 7 Miscellaneous Checks: • Bypass tray drive assembly. • Tension spring. • Bypass tray drive belt, PL 80.25 Item 10. • Drive pulley, PL 80.25 Item 3. Install new components as necessary: • Bypass tray assembly, PL 70.35 Item 1. • Bypass tray drive belt, PL 80.25 Item 10. • Drive pulley, PL 80.25 Item 3. Refer to GP 7 Miscellaneous Checks. Perform the steps that follow: • Check the bypass tray feed roll, PL 70.35 Item 14, retard roll, PL 70.35 Item 16 and retard pad, PL 70.35 Item 6. • If necessary clean the feed roll, retard roll and retard pad using a cloth dampened with water. • If necessary install new components, PL 70.35.

• Code: 381-159-00
• Description: Lead Edge Late to HCF Exit Sensor from Tray 3 RAP 381-159-00 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 3.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-108, HCF exit sensor, Q81-108. Manually actuate Q81-108. The display changes. Y↓N→Go to Flag 1. Check Q81-108. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new HCF exit sensor, PL 80.32 Item 3. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-045, HCF transport motor, MOT81-045. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J756, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new HCF transport motor, PL 80.36 Item 13. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the takeaway roll, PL 80.36 Item 2 and HCF transport roll, PL 80.33 Item 4. The takeaway and HCF transport rolls rotates. Y↓N→Check the components that follow: • Drive belt, PL 80.36 Item 6. • Drive coupling, PL 80.36 Item 7. • Takeaway roll assembly, PL 80.36 Item 2. • Idler roll assembly, PL 80.32 Item 2. • Transport gear pulley, PL 80.36 Item 12. • HCF transport roll, PL 80.33 Item 4. Install new components as necessary. Perform the 381-136-00 Lead Edge Late to Tray 3 Feed Sensor RAP

• Code: 381-161-00
• Description: Lead Edge Late to Registration Sensor Duplex Mode RAP 381-161-00 The lead edge was late to the registration sensor in duplex mode.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Open the left door. Enter dC330 code 083-160, duplex sensor, Q83-160. Open the inner duplex door. Manually actuate Q83-160. The display changes. Y↓N→Go to Flag 1. Check Q83-160. Refer to: • GP 11 How to Check a Sensor. • P/J759, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex sensor, PL 80.10 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove the duplex motor cover PL 80.22 Item 21. Locate the duplex motor, MOT83-060. Enter dC330 code 083-062, duplex motor fast speed. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 083-060, duplex motor slow speed, MOT83-060. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the duplex rolls, PL 80.22. The upper, mid and lower duplex rolls rotate. Y↓N→Refer to GP 7. Check the components that follow: • Upper duplex roll, PL 80.22 Item 14. • Mid duplex rolls, PL 80.22 Item 15. • Lower duplex roll, PL 80.22 Item 13. • Drive belt (65T), PL 80.22 Item 2. • Drive belt (89T), PL 80.22 Item 3. • Drive belt (45T), PL 80.22 Item 4. Install new components as necessary. Check the duplex roll idlers, PL 80.10 Item 11, refer to GP 7. Manually rotate the idler rolls. The idler rolls rotate. Y↓N→Install new components as necessary: • Duplex roll idler, PL 80.10 Item 11. • Idler spring, PL 80.10 Item 12. The fault persists Y↓N→Perform SCP 5 Final Actions. Enter dC330 code 082-150, registration sensor, Q82-150. Manually actuate Q82-150 with a strip of paper. The display changes. Y↓N→Go to Flag 3. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Refer to GP 7 and OF10 Intermittent Fault RAP. Check the components that follow: • Registration nip roll, PL 80.15 Item 4. • Registration roll, PL 80.17 Item 5. • Registration drive pulley, PL 80.17 Item 3. • Registration drive belt, PL 80.17 Item 4. Install new components as necessary.

• Code: 381-162-00
• Description: Trail Edge Late from Registration Sensor Duplex Mode RAP 381-162-00 The trail edge was late from the registration sensor in duplex mode.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Open the left door. Enter dC330 code 083-160, duplex sensor, Q83-160. Open the inner duplex door. Manually actuate Q83-160. The display changes. Y↓N→Go to Flag 1. Check Q83-160. Refer to: • GP 11 How to Check a Sensor. • P/J759, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex sensor, PL 80.10 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove the duplex motor cover, PL 80.22 Item 21. Locate the duplex motor, MOT83-060. Enter dC330 code 083-062, duplex motor fast speed. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 083-060, duplex motor slow speed, MOT83-060. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the duplex rolls, PL 80.22. The upper, mid and lower duplex rolls rotate. Y↓N→Refer to GP 7. Check the components that follow: • Upper duplex roll, PL 80.22 Item 14. • Mid duplex rolls, PL 80.22 Item 15. • Lower duplex roll, PL 80.22 Item 13. • Drive belt (65T), PL 80.22 Item 2. • Drive belt (89T), PL 80.22 Item 3. • Drive belt (45T), PL 80.22 Item 4. Install new components as necessary. Check the duplex roll idlers, PL 80.10 Item 11, refer to GP 7. Manually rotate the idler rolls. The idler rolls rotate. Y↓N→Install new components as necessary: • Duplex roll idler, PL 80.10 Item 11. • Idler spring, PL 80.10 Item 12. Enter dC330 code 093-045, print cartridge motor, MOT93-045. Observe the photoreceptor. The photoreceptor turns. Y↓N→Go to Flag 5. Check MOT93-045. Refer to: • GP 10, How to check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, PL 40.15 Item 1. • Print cartridge, PL 90.17 Item 9. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 082-150, registration sensor, Q82-150. Manually actuate Q82-150. The display changes. Y↓N→Go to Flag 3. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-040, registration motor, MOT80-040. Observe the registration roll. The registration roll turns. Y↓N→Go to Flag 4. Check MOT80-040. Refer to: • GP 10, How to Check a Motor. • P/J762, IOT PWB. If necessary, install a new registration motor, PL 40.15 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Refer to GP 7 and OF10 Intermittent Fault RAP. Check the components that follow: • Registration idler roll, PL 80.15 Item 4. • Bias transfer roll, PL 80.15 Item 3. • Registration roll, PL 80.17 Item 6. • Registration drive pulley, PL 80.17 Item 3. • Registration drive belt, PL 80.17 Item 4. • Track (DTS), PL 90.10 Item 6, from the detack saw to the HVPS. Install new components as necessary.

• Code: 381-167-00
• Description: Lead Edge Late to Tray 4 Exit Sensor RAP 381-167-00 The lead edge of the paper was late to the tray 4 exit sensor.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-150, tray 4 exit sensor, Q81-150. Manually actuate Q81-150. The display changes. Y↓N→Go to Flag 1. Check Q81-150. Refer to: • GP 11 How to Check a Sensor. • GP 30 Tray 4 Control PWB Test Points. • P/J161, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 exit sensor, PL 80.33 Item 6. Enter dC330 code 081-150, tray 4 exit sensor, Q81-150. Manually actuate Q81-150. The display changes. Y↓N→Go to Flag 2. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 2. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 040 is run in service mode. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. The motor runs. Y↓N→Go to Flag 6. Check MOT81-040. Refer to: • GP 10 How to Check a Motor. • GP 30 Tray 4 Control PWB Test Points. • P/J162, Tray 4 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed motor, PL 80.33 Item 10. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. The motor runs. Y↓N→Go to Flag 3. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 10. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. The motor runs. Y↓N→Go to Flag 5. Check the wiring between the LVPS and Tray 4 control PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J158, Tray 4 control PWB. • P/J656, LVPS • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +24V is present at P/J158 pin 2. Y↓N→Perform the 301L LVPS RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. Locate the tray 4 feed clutch, CL81-043. Enter dC330 code 081-040, tray 4 feed motor, MOT81-040. Add the code 081-043, tray 4 feed clutch, CL81-043. Pull out tray 4. Observe the tray 4 feed and nudger rolls. The rolls rotate. Y↓N→Go to Flag 4. Check CL81-043. Refer to: • GP 12 How to Check a Solenoid or Clutch. • GP 30 Tray 4 Control PWB Test Points. • P/J162, Tray 4 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 paper feed assembly, PL 80.33 Item 1. Go to Flag 3. Check the wiring between the Tray 4 control PWB and IOT PWB. Refer to: • GP 30 Tray 4 Control PWB Test Points. • P/J155, Tray 4 control PWB. • P/J775, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. The wiring is good. Y↓N→Repair the wiring. +5V is present at P/J155 pin 10. Y↓N→Perform OF7 IOT PWB Diagnostics RAP. Install a new tray 4 control PWB, PL 70.21 Item 2. Perform the steps that follow: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed/ nudger/retard roll spares kit, PL 31.12 Item 15. • Perform the adjustments that follow: – ADJ 80.3 Tray 3 and Tray 4 Retard Roll Pressure. – ADJ 80.1 Tray 3 and Tray 4 Nudger Roll Pressure. • Check the tray 4 stack height sensor actuator on the feed assembly, PL 80.33 Item 7. • Check the tray is level: 1. Pull out tray 4. Remove all the paper from the tray. 2. Remove the tray 4 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the 3 locations where the metal paper tray protrudes through the outer plastic frame of tray 4, check that the top surface of the metal paper tray is the same distance from the inside top of the slots 5. If the tray is not level, install new elevator cables, PL 70.19 Item 7. • Check the tray 4 paper tray guide for paper cut damage, PL 70.19 Item 17. • If the fault persists, refer to GP 7. Check the components that follow: – The takeaway roll assembly, PL 80.36 Item 2. – The idler roll assembly, PL 80.36 Item 8. – HCF transport roll, PL 80.33 Item 4. – The idler roll assembly, PL 80.32 Item 2. Install new components as necessary.

• Code: 381-190-00
• Description: Lead Edge Late to Registration Sensor from Tray 1 RAP 381-190-00 The lead edge of the paper was late to the registration sensor when feeding from tray 1.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-150, registration sensor, Q82-150. Open the left door assembly. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. If the fault persists, perform the 381-106-00 Lead Edge Late to TAR 1 Sensor from Tray 1 RAP.

• Code: 381-191-00
• Description: Lead Edge Late to Registration Sensor from Tray 2 RAP 381-191-00 The lead edge of the paper was late to the registration sensor when feeding from tray 2.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-150, registration sensor, Q82-150. Open the left door assembly. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. If the fault persists perform the 381-194-00 Lead Edge Late to TAR 1 Sensor from Tray 2 RAP.

• Code: 381-192-00
• Description: Lead Edge Late to Registration Sensor from Tray 3 RAP 381-192-00 The lead edge of the paper was late to the registration sensor when feeding from tray 3.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-150, registration sensor, Q82-150. Open the left door. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 2. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT diagnostics RAP. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 3. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006 TAR/Bypass tray motor MOT80-006. The motor runs. Y↓N→Go to Flag 4. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. • Transport gear pulley, PL 80.36 Item 12. If the fault persists perform the 381-159-00 Late to HCF Exit Sensor from Tray 3 RAP.

• Code: 381-193-00
• Description: Lead Edge Late to Registration Sensor from Tray 4 RAP 381-193-00 The lead edge of the paper was late to the registration sensor when feeding from tray 4.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-150, registration sensor, Q82-150. Open the left door. Actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 2. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 3. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006 TAR/Bypass tray motor MOT80-006. The motor runs. Y↓N→Go to Flag 4. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. • Transport gear pulley, PL 80.36 Item 12. If the fault persists, perform the 381-199-00 Late to HCF Exit Sensor from Tray 4 RAP.

• Code: 381-194-00
• Description: Lead Edge Late to TAR 1 Sensor from Tray 2 RAP 381-194-00 The lead edge of the paper failed to actuate the tray 1 TAR sensor within the correct time after feeding paper from tray 2.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001. Open the left door. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 1. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 2. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 3. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT71- 010 is run in service mode. Enter dC330 code 081-020, tray 2 elevator/feed motor MOT072-010. Pull out the tray. The feed rolls rotate. Y↓N→Remove the tray 2 feed assembly from the machine. Manually rotate the feed roll shaft. The drive gears rotate. Y↓N→Check the drive gears for damage. If necessary install new components, PL 80.26. Install the tray 2 feed assembly. Go to Flag 4. Check MOT072-010. Refer to: • GP 10 How to Check a Motor. • P/J752, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 elevator/feed motor, PL 80.26 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the nudger roll, PL 80.26 Item 5. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 80.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 80.26. Perform the steps that follow: • Clean the feed roll using a cloth dampened with water. • Check the roll assembly, PL 80.26 Item 3. • Check the paper feed assembly, PL 80.26 Item 1.

• Code: 381-195-00
• Description: Lead Edge Late to TAR 1 Sensor from Tray 3 RAP 381-195-00 The lead edge of the paper failed to actuate the tray 1 TAR sensor within the correct time after feeding paper from tray 3.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001.. Open the left door. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 1. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 2. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006 TAR/bypass tray motor MOT80-006. The motor runs. Y↓N→Go to Flag 3. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. If the fault persists perform the 381-159-00 Late to HCF Exit Sensor from Tray 3 RAP.

• Code: 381-196-00
• Description: Lead Edge Late to TAR 1 Sensor from Tray 4 RAP 381-196-00 The lead edge of the paper failed to actuate the tray 1 TAR sensor within the correct time after feeding paper from tray 4.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-001, tray 1 TAR sensor, Q81-001.. Open the left door. Manually actuate Q81-001. The display changes. Y↓N→Go to Flag 1. Check Q81-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 1 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 2. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new Tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 3. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. • Transport gear pulley, PL 80.36 Item 12. If the fault persists, perform the 381-199-00 Late to HCF Exit Sensor from Tray 4 RAP.

• Code: 381-197-00
• Description: Lead Edge Late to TAR 2 Sensor from Tray 3 RAP 381-197-00 The lead edge of the paper failed to actuate the tray 2 TAR sensor within the correct time after feeding paper from tray 3.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Open the left door. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 1. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor MOT80-006. The motor runs. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. • Transport gear pulley, PL 80.36 Item 12. If the fault persists perform the 381-159-00 Late to HCF Exit Sensor from Tray 3 RAP.

• Code: 381-198-00
• Description: Lead Edge Late to TAR 2 Sensor from Tray 4 RAP 381-198-00 The lead edge of the paper failed to actuate the tray 2 TAR sensor within the correct time after feeding paper from tray 4.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 082-001, tray 2 TAR sensor, Q82-001. Manually actuate Q82-001. The display changes. Y↓N→Go to Flag 1. Check Q82-001. Refer to: • GP 11 How to Check a Sensor. • P/J750, IOT PWB • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 2 TAR sensor, PL 80.10 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-006, TAR/bypass tray motor, MOT80-006. The motor runs. Y↓N→Go to Flag 2. Check MOT80-006. Refer to: • GP 10 How to Check a Motor. • P/J754, IOT PWB • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new TAR/bypass tray motor, PL 80.25 Item 5. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the transport rolls, PL 80.25 Item 7. The transport rolls rotate. Y↓N→Check the transport roll drive belt, drive pulley and pulley, PL 80.25. Install new components as necessary: • Transport roll drive belt, PL 80.25 Item 2. • Pulley, PL 80.25 Item 4. • Transport roll bearing, PL 80.25 Item 6. • Transport roll, PL 80.25 Item 7. • Transport gear pulley, PL 80.36 Item 12. If the fault persists perform the 381-199-00 Late to HCF Exit Sensor from Tray 4 RAP.

• Code: 381-199-00
• Description: Lead Edge Late to HCF Exit Sensor from Tray 4 RAP 381-199-00 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 4.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Enter dC330 code 081-108, HCF exit sensor, Q81-108. Manually actuate Q81-108. The display changes. Y↓N→Go to Flag 1. Check Q81-108. Refer to: • GP 11 How to Check a Sensor. • P/J755, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new HCF exit sensor, PL 80.32 Item 3. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-045, HCF transport motor, MOT81-045. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J756, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. if necessary, install a new HCF transport motor, PL 80.36 Item 13. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the takeaway roll, PL 80.36 Item 2 and HCF transport roll, PL 80.33 Item 4. The takeaway and HCF transport rolls rotate. Y↓N→Check the components that follow: • Drive belt, PL 80.36 Item 6. • Drive coupling, PL 80.36 Item 7. • Takeaway roll assembly, PL 80.36 Item 2. • Idler roll assembly, PL 80.36 Item 8. • HCF transport roll, PL 80.33 Item 4. Install new components as necessary. Perform the 381-167-00 Lead Edge Late to Tray 4 Exit Sensor RAP.

• Code: 381-200-00
• Description: Unexpected Sheet At Registration Sensor RAP 381-200-00 The IOT stray sheet detection mechanism detected an unexpected sheet of paper at the registration sensor.
• Troubleshooting Guides: • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Clean the paper path sensors that follow: – Tray 1 TAR sensor, PL 80.10 Item 5. – Tray 2 TAR sensor, PL 80.10 Item 5. – Registration sensor, PL 80.17 Item 7. • Check for paper or paper fragments in the locality of the registration transfer assembly, PL 80.15 Item 1. • Check for paper or paper fragments in the locality of the registration transport assembly, PL 80.17 Item 10. • Check for paper in the machine paper path at all the sensor locations.
  If the Initial Actions failed to fix the fault, switch off, then switch on the machine, GP 14. If a fault code is then displayed, go to the appropriate RAP.

• Code: 381A
• Description: Paper Feed Retries RAP Use this RAP when the relevant fault code RAP failed to identify the cause of the jam, and the machine exhibits the symptoms that follow: • Intermittent paper jams at different points in the paper path from registration to IOT exit. • Paper jams at any point in the paper path from registration to IOT exit, but only from one specific paper tray.
• Troubleshooting Guides: Enter dC131. Set the relevant NVM location to 0: • 500- 102 Tray1_2FeedRetries, for tray 1 and 2. • 500-146 HCFRetries, for tray 3 and 4. Make copies from the relevant paper tray. Check for misfeeds from the tray (381-106-00, 381- 126-00, 381-136-00, 381-146-00 fault codes). Misfeeds occur. Y↓N→Enter dC131. Reset the relevant NVM location to its default value. Make copies from the relevant paper tray. Paper jams occur. Y↓N→Perform SCP 5 Final Actions. Perform the appropriate RAP for the fault code displayed. Enter dC131. Reset the relevant NVM location to its default value. Perform the appropriate RAP dependent on the tray used: • 381-106-00 Lead Edge late to TAR 1 Sensor from Tray 1 RAP. • 381-126-00 Lead Edge Late to TAR 2 Sensor from Tray 2 RAP. • 381-136-00 Lead Edge Late to Tray 3 Feed Sensor RAP. • 381-146-00 Lead Edge Late to Tray 4 Feed Sensor RAP.

• Code: 383-155-00, 383-156-00
• Description: Duplex Sensor RAP 383-155-00 The lead edge was late to the duplex sensor. 383-156-00 The trail edge was late to the duplex sensor.
• Troubleshooting Guides: NOTE: The front door and left door must be closed, or their respective interlock switches must be cheated when checking +24V components. Open the left door. Enter dC330 code 083-160, duplex sensor, Q83-160. Open the inner duplex door. Manually actuate Q83-160. The display changes. Y↓N→Go to Flag 1. Check Q83-160. Refer to: • GP 11 How to Check a Sensor. • P/J759, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex sensor, PL 80.10 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove the centre exit cover. Locate the inverter motor MOT10-030, PL 10.11 Item 9. Enter dC330 code 010-036 inverter motor high speed in reverse. The motor runs and turns the inverter drive roll in reverse. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. Install new components as necessary: • Inverter motor, PL 10.11 Item 9. • Drive belt, PL 10.11 Item 4. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Remove the duplex motor cover, PL 80.22 Item 21. Locate the duplex motor, MOT83-060. Enter dC330 code 083-062, duplex motor fast speed. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 083-060, duplex motor slow speed, MOT83-060. The motor runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J762, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new duplex motor assembly, PL 80.22 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Observe the duplex rolls, PL 80.22. The upper, mid and lower duplex rolls rotate. Y↓N→Refer to GP 7. Check the components that follow: • Upper duplex roll, PL 80.22 Item 14. • Mid duplex rolls, PL 80.22 Item 15. • Lower duplex roll, PL 80.22 Item 13. • Drive belt (65T), PL 80.22 Item 2. • Drive belt (89T), PL 80.22 Item 3. • Drive belt (45T), PL 80.22 Item 4. Install new components as necessary. Check the duplex roll idlers, PL 80.10 Item 11, refer to GP 7. Manually rotate the idler rolls. The idler rolls rotate. Y↓N→Install new components as necessary: • Duplex roll idler, PL 80.10 Item 11. • Idler spring, PL 80.10 Item 12. Enter dC330 code 093-045, print cartridge motor, MOT93-045. Observe the photoreceptor. The photoreceptor turns. Y↓N→Go to Flag 6. Check MOT93-045. Refer to: • GP 10, How to check a Motor. • P/J761, IOT PWB. • P/J656,LVPS. • 301E +5V and +5VSB Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, PL 40.15 Item 1. • Print cartridge, PL 90.17 Item 9. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP and 301L LVPS RAP. Enter dC330 code 082-150, registration sensor, Q82-150. Manually actuate Q82-150 with a strip of paper. The display changes. Y↓N→Go to Flag 4. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J763, IOT PWB. • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 7. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 080-040, registration motor, MOT80-040. Observe the registration roll, PL 80.17 Item 5. The registration roll turns. Y↓N→Go to Flag 5. Check MOT80-040. Refer to: • GP 10, How to Check a Motor. • P/J762, IOT PWB. If necessary, install a new registration motor, PL 40.15 Item 6. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Refer to GP 7 and OF10 Intermittent Fault RAP. Check the components that follow: • Registration idler roll, PL 80.15 Item 4. • Bias transfer roll, PL 80.15 Item 3. • Registration roll, PL 80.17 Item 6. • Registration drive pulley, PL 80.17 Item 3. • Registration drive belt, PL 80.17 Item 4. • Track (DTS), PL 90.10 Item 6, from the detack saw to the HVPS.

• Code: 383-157-00
• Description: Unexpected Sheet At Duplex Sensor RAP 383-157-00 The IOT stray sheet detection mechanism detected an unexpected sheet of paper at the duplex sensor
• Troubleshooting Guides: • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Check for paper or paper fragments in the locality of the left door assembly, PL 80.10 Item 1. • Check for paper in the machine paper path at all the sensor locations.
  If the Initial Actions failed to fix the fault, switch off, then switch on the machine, GP 14. If a fault code is then displayed, perform the appropriate RAP.

• Code: 391-365-00
• Description: Humidity Sensor Failure RAP 391-365-00 Average humidity reading was out of limits. Also use this RAP if the humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems.
• Troubleshooting Guides: Remove trays 1 and 2. Remove the tray 1 paper feed assembly. Enter dC140 code 091-601, humidity sensor, Q91-601. Observe the displayed state of Q91-601. Use an air duster, PL 26.11 Item 1 directed onto the environmental sensors PWB to change the state of Q91-601. The displayed state changed. Y↓N→Go to Flag 1. Check for +5V at P/J763 pin 16 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Disconnect PJ982. Check for +5V at PJ982, pin 12. +5V is present. Y↓N→Check the wiring between P/J763 on the IOT PWB and PJ982. Repair the wiring as necessary. Install a new environmental sensors PWB, PL 80.17 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. If possible, check the humidity of the external environment using a hygrometer. Compare with a reading from Q91-601. Refer to the NOTE above Table 1. If a hygrometer is not available refer to Table 1 for the approximate expected humidity value. Compare the expected values with Q91-601. If the value of Q91-601 is very different from the expected reading install a new environmental sensors PWB, PL 80.17 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair as necessary. • Ensure that the P/Js are correctly and securely connected. NOTE: The actual value is not critical. If the reading from Q91-601 is approximately within the range indicated in column 4, Table 1, the sensor is good.
  External Environment Average Relative Humidity Cold Machine Relative Humidity Warm Machine Relative Humidity
  Wet 80% 80% 40% to 50% Ambient 50% 50% 15% to 30% Dry 10% 10% 1% to 7%

• Code: 391-375-00
• Description: Ambient Temperature Sensor Failure RAP 391-375-00 The average ambient temperature was out of limits.
• Troubleshooting Guides: Remove trays 1 and 2. Remove the tray 1 paper feed assembly. Enter dC140 code 091-602, ambient temperature sensor, Q91-602. Observe the displayed state of Q91-602. Use an air duster, PL 26.11 Item 1 directed onto the environmental sensors PWB to change the state of Q91-602. The displayed state changed. Y↓N→Go to Flag 1. Check for +5V at P/J763 pin 16 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Disconnect PJ982. Check for +5V at PJ982, pin 12. +5V is present. Y↓N→Check the wiring between P/J763 on the IOT PWB and PJ982. Repair the wiring as necessary. Install a new environmental sensors PWB, PL 80.17 Item 8. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. The ambient temperature sensor is working correctly. If the fault is intermittent, check the wiring, GP 7. Repair as necessary.

• Code: 391-377-00
• Description: Print Cartridge Cooling Failure RAP 391-377-00 The averaged temperature sensor reading has exceeded the upper temperature threshold of the print cartridge
• Troubleshooting Guides: Perform the following: 1. Check the print cartridge cooling fan, refer to the OF6 Air Systems RAP. 2. Check the left door fans 1 and 2, refer to the OF6 Air Systems RAP. 3. Ensure dC131 NVM location 616-002 is set to default. 4. Check the temperature sensor, go to the 391-375-00 Ambient Temperature Sensor Failure RAP.

• Code: 391A
• Description: HVPS RAP To assist in identifying any suspected problems with the HVPS and the high voltage distribution.
• Troubleshooting Guides: If fault code 341-302-00 is shown in fault history, remove the print cartridge, refer to the 301A Ground Distribution RAP and check for pitting on the print cartridge drive shaft in the area shown. If pitting is found on the shaft, follow the cleaning instructions in the 301A Ground Distribution RAP. If necessary install a new print cartridge, PL 90.17 Item 9. Go to Flag 1. +24V is available at P/J769 between pins 13 and 14. Y↓N→Disconnect P/J769. +24V is available at J769 on the IOT PWB. Y↓N→Perform the 301G +24V Distribution RAP and the 301B 0V Distribution RAP. Go to Flag 1. Check the wiring and connectors P/J769 and P/J830 between the IOT PWB and the HVPS. The wiring and connectors are good. Y↓N→Repair the wiring or install new components as necessary. Install a new HVPS, PL 1.10 Item 3. +24V is available at P/J830 between pins 12 and 13. Y↓N→Go to Flag 1. Check the wiring and connectors P/J769 and P/J830 between the IOT PWB and the HVPS. The wiring and connectors are good. Y↓N→Repair the wiring or install new components as necessary. Install a new HVPS, PL 1.10 Item 3. Ensure the machine is in standby mode. +2.4V to +2.6V is available between pins 9 and 10 on P/J830. Y↓N→Install a new HVPS, PL 1.10 Item 3. Check the high voltage circuits: NOTE: For information regarding the cleaning of xerographic components, refer to ADJ 90.1 Xerographics Cleaning. • BCR. Refer to PL 90.10. Check the items that follow: – Track (BCR) on the HVPS tray assembly for continuity, short circuits and damage. Ensure the contact area at each end is clean and undamaged. – The BCR contact on the HVPS is clean and undamaged. – The bias charge roll contact on the print cartridge is clean and undamaged. If necessary repair the high voltage track or install new components: – HVPS tray assembly, PL 90.10 Item 1. – HVPS, PL 1.10 Item 3. – Print cartridge, PL 90.17 Item 9. • DEV. Refer to PL 90.10. Check the items that follow: – Track (DEV) on the HVPS tray assembly for continuity, short circuits and damage. Ensure the contact area at each end is clean and undamaged. – The DB contact on the HVPS is clean and undamaged. – The developer bias contact on the print cartridge is clean and undamaged. If necessary repair the high voltage track or install new components: – HVPS tray assembly, PL 90.10 Item 1. – HVPS, PL 1.10 Item 3. – Print cartridge, PL 90.17 Item 9. • BTR. Refer to PL 90.10. Check the items that follow: – Track (BTR) on the HVPS tray assembly for continuity, short circuits and damage. Ensure the contact area at each end is clean and undamaged. – The BTR contact on the HVPS is clean and undamaged. – The bias transfer contact on the registration transfer housing is clean and undamaged. – The condition of the bias transfer roll and bearings. If necessary repair the high voltage track or install new components: – HVPS tray assembly, PL 90.10 Item 1. – HVPS, PL 1.10 Item 3. – Registration transfer housing, PL 80.15 Item 2. – Bias transfer roll, PL 80.15 Item 3. – Bias transfer roll bearings, PL 80.15 Item 9. • DTS. Refer to PL 90.10. Check the items that follow: – Track (DTS) on the HVPS tray assembly for continuity, short circuits and damage. Ensure the contact area at each end is clean and undamaged. – The DTS contact on the HVPS is clean and undamaged. – The detack saw contact on the registration transfer housing is clean and undamaged. If necessary repair the high voltage track or install new components: – HVPS tray assembly, PL 90.10 Item 1. – HVPS, PL 1.10 Item 3. – Registration transfer housing, PL 80.15 Item 2. If no fault was found, the HVPS is working correctly, return to the procedure that directed you here.

• Code: 392-399-00
• Description: Incompatible Print Cartridge RAP 392-399-00 The print cartridge CRUM failed the authorization check. The authorization check is performed to ensure that the print cartridge installed in the system is compatible with the current machine configuration and the customer service plan.
• Troubleshooting Guides: Perform the steps that follow: 1. Install a new print cartridge, PL 90.17 Item 9.

• Code: 392-400-00
• Description: Print Cartridge CRUM Communication Error RAP 392-400-00 The print cartridge CRUM communications failed.
• Troubleshooting Guides: • Ensure that the print cartridge, PL 90.17 Item 9 is correctly installed. • Ensure that the fuser module, PL 10.8 Item 1 is correctly installed. • Switch off, then switch on the machine, GP 14.
  1. Perform the 310-400-00 Fuser CRUM Communication Fault RAP.

• Code: 392A
• Description: Print Cartridge Motor Failure RAP Use this RAP to determine a failure of the print cartridge motor.
• Troubleshooting Guides: Enter dC330, code 093-045 print cartridge motor, MOT93-045. The motor runs. Y↓N→Go to Flag 1. Check MOT93-045. Refer to: • GP 10, How to Check a Motor. • P/J761, IOT PWB. • P/J656, LVPS. • 301E +5V Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new main drive module, PL 40.15 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP and the 301L LVPS RAP. The fault may be intermittent. Check all the wiring and connections between the LVPS module, IOT PWB and the main drive module for damage and loose connections.

• Code: 393-360-00 … 393-364-00
• Description: Toner Concentration Sensor Failure RAP 393-360-00 The toner concentration sensor registered a reading outside the expected range. 393-361-00 The toner concentration sensor was reading high. This indicates that the toner concentration (TC) was low. 393-362-00 The toner concentration sensor was reading low. This indicates that the toner concentration (TC) was high. 393-364-00 The toner concentration sensor registered a reading outside the range.
• Troubleshooting Guides: NOTE: At completion of this procedure, perform the NVM Check. NOTE: The front door and left door interlock switches must be cheated when checking +24V components. NOTE: If the machine fails to run while performing a check in this procedure, enter dC131 location 501-359 SystemLockoutFault. Set the value to 0. Enter dC330 093-045, to run the print cartridge motor, MOT93-045. Go to Flag 1. Check the voltage at P/J766 pin 1. The voltage is outside the range of +1V to +2V. Y↓N→The fault may be intermittent. Perform the steps that follow: • Check the wiring between PJ510 and PJ766 on the IOT PWB. Refer to GP 7. • Check the 0V distribution. Refer to the 301B 0V Distribution RAP. • Ensure the print cartridge is correctly installed. • If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. The voltage at P/J766 pin 1 is less than +1V. Y↓N→The voltage is greater than +2V. Perform the TC Increase Adjustment. The increase was successful. Y↓N→Go to Flag 2. +5V is present at P/J766, pin 2. Y↓N→Go to: • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 3. 0V is available at P/J766, pin 3. Y↓N→Go to the 301B 0V Distribution RAP. Enter dC330, code 093-045, print cartridge motor. Add the code 093-040, toner cartridge motor. NOTE: The routine 93-040 times out after 5 seconds. The toner cartridge rotates. Y↓N→Remove the toner cartridge, PL 90.17 Item 2. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. The motor runs. Y↓N→Go to Flag 4. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J767, IOT PWB. • 301G +24V Generation and Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new toner dispense module, PL 90.17 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears. If necessary, install a new toner dispense module, PL 90.17 Item 1. Remove the print cartridge, PL 90.17 Item 9, then place in a black bag. Remove the fuser, PL 10.10 Item 1. Put a sheet of paper beneath the toner dispense tube. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. Manually open the shutter on the toner dispense tube. Toner is dispensed. Y↓N→Ensure the shutter on the toner dispense tube opens and closes correctly. If necessary, install a new toner dispense module, PL 90.17 Item 1. Ensure the shutter on the print cartridge, opens and closes correctly. If necessary, install a new print cartridge, PL 90.17 Item 9. The fault may be intermittent. Perform the steps that follow: • Check the wiring between PJ510 and PJ766 on the IOT PWB. Refer to GP 7. • Check the 0V distribution. Refer to the 301B 0V Distribution RAP. • Ensure the print cartridge is correctly installed. • If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 2. +5V is present at P/J766, pin 2. Y↓N→Go to: • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 3. 0V is available at P/J766, pin 3. Y↓N→Go to the 301B 0V Distribution RAP. Perform the TC Reduction Adjustment. The reduction was successful. Y↓N→Install a new print cartridge, PL 90.17 Item 9. The fault may be intermittent. Perform the steps that follow: • Check the wiring between PJ510 and PL766 on the IOT PWB. Refer to GP 7. • Check the 0V distribution. Refer to the 301B 0V Distribution RAP. • Ensure the print cartridge is correctly installed. • If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. TC Reduction Adjustment Perform the steps that follow: 1. Enter dC131 location 501-230 TCHighCdEnable. Set the value 0. 2. Disconnect P/J512. Refer to. 3. Open the SPDH. Make 10 copies. 4. Go to Flag 1. Monitor the voltage output. 5. Make sets of 10 copies until the monitored voltage is greater than 0.9V. 6. Check the image quality. 7. Reconnect P/J512. 8. Re-enter dC131 location 501-230 TCHighCdEnable. Set the value 1. TC Increase Adjustment Perform the steps that follow: 1. Enter dC330 code 093-045, print cartridge motor. Add the code 093-040, toner cartridge motor. 2. Go to Flag 1. Monitor the voltage output. 3. Run the routine until the monitored voltage is between 2.2V and 2.8V. 4. Check the image quality. Refer to IQS 1 Solid Area Density and Tone Reproduction. NVM Check Enter dC131, ensure the NVM locations that follow are set as listed: • 501-223 TcFailCyDnEn, set to 1. • 501-229 TCLowCdEnable, set to 1. • 501-230 TCHighCdEnable, set to 1. • 501-359 SystemLockoutFault, set to 0.

• Code: 393-365-00
• Description: High AC Recovery RAP 393-365-00 The machine remained in high AC mode, dispensing toner, for more than 90 seconds.
• Troubleshooting Guides: Perform the steps that follow: 1. Reload the software, GP 4. 2. If the fault persists, perform the 393-360-00 to 393-364-00 Toner Concentration Sensor Failure RAP.

• Code: 393-390-00
• Description: Toner Cartridge Empty RAP 393-390-00 Based on the toner concentration sensor reading, the toner cartridge is empty.
• Troubleshooting Guides: NOTE: The front door and left door interlock switches must be cheated when checking +24V components. Cheat the front door interlock. Enter dC330 code 093-040, toner cartridge motor, MOT93-040. The toner cartridge rotates. Y↓N→Remove the toner cartridge, PL 90.17 Item 2. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. The motor runs. Y↓N→Go to Flag 1. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J767, IOT PWB. • 301G +24V Generation and Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new toner dispense module, PL 90.17 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears. If necessary, install a new toner dispense module, PL 90.17 Item 1. Remove the print cartridge, PL 90.17 Item 9, then place in a black bag. Remove the fuser, PL 10.8 Item 1. Put a sheet of paper beneath the toner dispense tube. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. Manually open the shutter on the toner dispense tube. Toner is dispensed. Y↓N→Ensure the shutter on the toner dispense tube opens and closes correctly. If necessary, install a new toner dispense module, PL 90.17 Item 1. Ensure the shutter on the print cartridge, opens and closes correctly. If necessary, install a new print cartridge, PL 90.17 Item 9.

• Code: 393-399-00
• Description: Incompatible Toner Cartridge RAP 393-399-00 The toner cartridge CRUM failed the authorization check. The authorization check is performed to ensure that the toner cartridge installed in the system is compatible with the current machine configuration and the customer service plan.
• Troubleshooting Guides: Perform the steps that follow: 1. Check that the toner cartridge matches the customer service plan. Refer to How to Check the Service Plan. 2. If necessary, install a new toner cartridge, PL 90.17 Item 2 that matches the machine configuration and the customer service plan. Refer to GP 39 Consumables Compatibility Information. How to Check the Service Plan 1. Enter Customer Administration Tools, GP 24. 2. Select Service Settings. 3. Scroll down and select Service Plan. 4. The current service plan is displayed. Refer to Table 1 for details. To change the service plan, refer to How to Change the Service Plan. NOTE: All new machines are configured to ‘metered’. A customer with a sold plan should only have a new sold toner cartridge. How to Change the Service Plan 1. Contact the market region technical specialist for a service plan authorization number. 2. Select the Service Plan Authorization Number entry field on the UI screen. Enter the authorization number. 3. Select Change Service Plan. 4. Select Close. 5. Exit Customer Administration Tools, GP 24. 6. Check that the service plan is correct.

• Code: 393-401-00
• Description: Toner Cartridge Missing RAP 393-401-00 The toner cartridge PWB failed to detect the RF CRUM within 2 revolutions of the toner bottle. NOTE: The toner cartridge PWB is not present on W/TAG 013 machines.
• Troubleshooting Guides: Remove the toner cartridge, PL 90.17 Item 2. The CRUM is attached to the toner cartridge. Y↓N→Install a new toner cartridge, PL 90.17 Item 2 that is compatible with the current machine configuration and the customer service plan. Enter dC330, code 093-045, print cartridge motor. Add the code 093-040, toner cartridge motor. NOTE: The routine 93-040 times out after 5 seconds. The toner cartridge rotates. Y↓N→Remove the toner cartridge, PL 90.17 Item 2. Enter dC330, code 093-040, toner cartridge motor, MOT93-040. The motor runs. Y↓N→Go to Flag 3. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J766, IOT PWB. • 301G +24V Generation and Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new toner dispense module, PL 90.17 Item 1. If the fault persists, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears. If necessary, install a new toner dispense module, PL 90.17 Item 1. Go to Flag 1. Check for +5V at P/J782 pins 1 and 6 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V and +5VSB Distribution RAP. • 301B 0V Distribution RAP. Remove the relevant component: • Horizontal transport assembly. • Centre output tray. Remove the toner cartridge PWB cover, PL 90.17 Item 11. Go to Flag 2. Check the wiring between the toner cartridge PWB and P/J782 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring, GP 7 or install a new toner cartridge PWB, PL 90.17 Item 12. Install a new toner cartridge, PL 90.17 Item 2 that is compatible with the current machine configuration and the customer service plan. If the fault persists, perform the procedures that follow: • OF7 IOT PWB Diagnostics RAP. • 391A HVPS RAP.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

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Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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