Xerox WorkCentre 5865 error and solving error codes

Xerox WorkCentre 5865 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 5865
– Xerox WorkCentre 5865 Error Codes with quick guides:

• Code: 301-300-00
• Description: Front Door Open RAP 301-300-00 The front door has opened during machine operation.
• Troubleshooting Guides: Enter dC330, code 001-300 front door interlock. Press start, open and close the front door. The display changes. Y↓N→Go to Flag 2. +12V is available at P/J147 pin 4 on the main drive PWB. Y↓N→Go to Flag 2. +12V is available at P/J147 pin 3 on the main drive PWB. Y↓N→Go to Flag 2. +12V is available at P/J16 pin 3 on the LVPS. Y↓N→Go to the 301F +12V Distribution RAP. Repair the wiring or the connector pins between P/J16 and P/J147. Remove the main drive module, (45-55 ppm) or (65-90 ppm). Go to Flag 2. Check the continuity to the xerographic module CRUM at P/J147, between pins 3 and 4. If necessary, check and repair the wiring between the main drive module and the xerographic CRUM. Go to Flag 1. +12V is available at P/J17, pin 5. Y↓N→Perform the 301L LVPS Checkout RAP. Go to Flag 1. +12V is available at P/J17, pin 6. Y↓N→Check S01-300 and associated wiring. Refer to: • GP 13 How to Check a Switch. • P/J17, LVPS. • Wiring Harness Repairs. If necessary, install a new front door interlock switch, PL 1.10 Item 7. Go to Flag 3. Open the front door, then measure the signal at P/J26 pin 8 on the IOT PWB. +3.3V is measured. Y↓N→Perform the 301L LVPS Checkout RAP. Perform OF7 IOT PWB Diagnostics RAP. Check that the front door, PL 28.10 Item 10 closes correctly. If not, check the following: • The jam clearance latch, PL 80.20 Item 5. • The xerographic module latch, PL 90.20 Item 7. • (45-55 ppm) the fuser latch, PL 10.8 Item 5. • (65-90 ppm) the fuser latch, PL 10.10 Item 5. • The post fuser jam clearance latch, PL 10.15 Item 11. • The latch cam handle, PL 10.15 Item 14.

• Code: 301-305-00
• Description: Left Door Open RAP 301-305-00 The left door has been opened during machine operation.
• Troubleshooting Guides: NOTE: To access the left door interlock, remove the interlock cover, PL 70.30 Item 23. Enter dC330, code 001-305 left door interlock. Press Start, open and close the left hand door. The display changes. Y↓N→Go to Flag 1. Check the left door interlock, S01-305. Refer to: • GP 13, How to Check a Switch. • P/J7 on the IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP If necessary, install a new left door interlock, PL 70.30 Item 3. Check that the left door closes correctly. If not, check the following: • Hinge pin, PL 70.30 Item 8, is located correctly. • Left door latch, part of the left door, PL 70.30 Item 2. • Check that the interlock cover is not loose, PL 70.30 Item 23. If necessary push the cover towards the front and tighten the screws.

• Code: 305-256-00
• Description: Eject Count Error RAP 305-256-00 The number of ejections from the SPDH did not match the number of feeds.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. The fault is fixed. Y↓N→Enter dC330 code 005-343 side 2 registration sensor Q05-343. Open the SPDH. Open and close the jam clearance baffle to actuate the sensor. The display changes Y↓N→Go to Flag 2. Check Q05-343. Refer to: • GP 11 How to Check a Sensor • P/J466, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP If necessary install new components: • Side 2 registration sensor, PL 60.30 Item 8 • SPDH PWB, PL 5.10 Item 5 Enter dC330 code 005-330 SPDH feed sensor Q05-330. Open and close the SPDH top cover to actuate the sensor. The display changes Y↓N→Go to Flag 1. Check Q05-330. Refer to: • GP 11 How to Check a Sensor • P/J465, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP If necessary install new components: • SPDH feed sensor, PL 5.20 Item 10 • SPDH PWB, PL 5.10 Item 5 If the fault continues, install a new SPDH PWB, PL 5.10 Item 5. Perform SCP 5 Final Actions.

• Code: 305-259-00, 305-260-00
• Description: SPDH Hotline or Standby Error RAP 305-259-00 The SPDH Hotline is in the wrong state during the scan 305-260-00 The SPDH is not in standby at the start of the job.
• Troubleshooting Guides: Switch off, then switch on the machine, GP 14. The fault is fixed. Y↓N→Re-load the software set, GP 4 Machine Software. The fault is fixed. Y↓N→Install a new SPDH PWB, PL 5.10 Item 5. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 305-300-00
• Description: SPDH Open RAP 305-300-00 The SPDH platen down sensor detects that the SPDH is open during run.
• Troubleshooting Guides: Check the operation of the SPDH angle sensor actuator, PL 60.20 Item 12 and the actuator spring, PL 60.20 Item 11. Ensure that they operate the platen down sensor correctly. Enter dC330 code 062-019 SPDH platen down sensor Q62-019, actuate the sensor. The display changes. Y↓N→Check the SPDH platen down sensor Q62-019, refer to: • Flag 1 and • GP 11, How to Check a Sensor • P/J423, Scanner PWB • 301C +3.3V Distribution RAP. • 301L 0V Distribution RAP Install new components as necessary: • SPDH platen down sensor, PL 60.20 Item 7 • Scanner PWB, PL 60.20 Item 4 Check that Q62-019 is installed correctly.

• Code: 305-305-00
• Description: SPDH Top Cover Open RAP 305-305-00 The SPDH top cover interlock switch detects that the top cover is open.
• Troubleshooting Guides: Enter dC330 code 005-305, SPDH top cover interlock switch, S05-305. Actuate S05-305. The display changes. Y↓N→Go to Flag 1. Check S05-305. Refer to: • GP 13 How to Check a Switch. • P/J461, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • SPDH top cover interlock switch, PL 5.10 Item 13 • SPDH PWB, PL 5.10 Item 5. Check that S05-305 is installed correctly and that the switch arm is not bent or damaged. The switch should be heard to click as it is actuated or de-actuated by closing and opening the top cover.

• Code: 305-335-00, 305-336-00
• Description: SPDH Takeaway Sensor Paper Jam RAP 305-335-00 The SPDH takeaway sensor does not detect the lead edge of the document within the correct time. 305-336-00 The SPDH takeaway sensor detects a paper jam.
• Troubleshooting Guides: Enter dC330 code 005-335, SPDH takeaway sensor, Q05-335. Activate Q05-335 by opening and closing the SPDH top cover. The display changes. Y↓N→Go to Flag 1. Check Q05-335. Refer to: • GP 36 How to Check an Adaptive Sensor • P/J465, SPDH PWB • 301D +3.3V Distribution RAP Install new components as necessary: • SPDH takeaway sensor, PL 5.20 Item 10 • SPDH PWB, PL 5.10 Item 5 Open the SPDH top cover. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330 code 005-020 to run the SPDH feed motor, MOT05-020. MOT05-020 runs. Y↓N→Go to Flag 2. Check MOT05-020. Refer to: • GP 10 How to Check a Motor • P/J468, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • SPDH feed motor, PL 5.18 Item 2 • SPDH PWB, PL 5.10 Item 5 Hold the top cover interlock switch closed. Enter dC330 code 005-020 to run the SPDH feed motor, MOT05-020. Stack the code 05-025 to energize the feed clutch, CL05-025. The retard roll rotates. Y↓N→Go to Flag 3. Check CL05-025. Refer to: • GP 12 How to Check a Solenoid or Clutch • P/J471, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Refer to GP 7 and check the items that follow: • Feed motor belt, PL 5.19 Item 19, perform ADJ 5.1. SPDH Drive Belts Adjustment if necessary • Takeaway roll, PL 5.17 Item 1 • Takeaway roll gear, PL 5.17 Item 8 • Takeaway roll idlers (part of PL 5.20 Item 15) • Feed clutch drive gear/pulley, PL 5.19 Item 4 Install new components as necessary: • Feed clutch, CL05-025, PL 5.18 Item 4 • SPDH PWB, PL 5.10 Item 5 • Takeaway roll, PL 5.17 Item 1 • Takeaway roll gear, PL 5.17 Item 8 • Top cover assembly, PL 5.20 Item 15 Close the top cover. Enter dC330 code 005-020 to run the SPDH feed motor, MOT05-020. Stack the code 05-025 to energize the feed clutch, CL05-025. The nudger roll drops towards the input tray. Y↓N→Check the nudger roll housing will both latch in the up position and drop to the lowered position without binding. Check around the housing for paper debris or misplaced components that could prevent correct operation. Check the following components: • Feed assembly drive belt, PL 5.19 Item 18 • Nudger roll housing, PL 5.20 Item 8 • Shaft, PL 5.20 Item 5 • Shaft, PL 5.20 Item 12 Install new parts as necessary: • Feed assembly drive belt, part of the SPDH drive kit, PL 5.19 Item 23 • Top cover assembly, PL 5.20 Item 15 Perform the steps that follow: • Check the takeaway roll static eliminator • Make sure that the SPDH is connected to ground correctly, refer to the 301A Ground Distribution RAP • Check the condition and operation of the items that follow, if necessary clean the items or install new parts: – Feed roll, PL 5.20 Item 6 – Nudger roll, PL 5.20 Item 7 – Retard roll, PL 5.25 Item 3 This fault can also be caused by malfunction of the last sheet out sensor, perform the 305B Last Sheet Out Sensor Failure RAP.

• Code: 305-340-00, 305-341-00
• Description: SPDH Reg Sensor Failure RAP 305-340-00 The SPDH reg sensor does not detect the lead edge of the document within the correct time. 305-341-00 The SPDH reg sensor detects a paper jam.
• Troubleshooting Guides: Enter dC330 code 005-340, SPDH reg sensor, Q05-340. Open the SPDH. Activate Q05-340 by opening and closing the jam clearance baffle. The display changes. Y↓N→Go to Flag 1. Check Q05-340. Refer to: • GP 36 How to Check an Adaptive Sensor • P/J467, SPDH PWB • 301D +3.3V Distribution RAP Install new components as necessary: • SPDH reg sensor, PL 5.18 Item 11 • SPDH PWB, PL 5.10 Item 5 Open the SPDH top cover. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330 code 005-030 to run the SPDH read motor, MOT05-030. MOT05-030 runs. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: • GP 10 How to Check a Motor • P/J468, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • SPDH read motor, PL 5.18 Item 1 • SPDH PWB, PL 5.10 Item 5 Perform the steps that follow: • Refer to GP 7 and check the following items: – Read motor belt, PL 5.19 Item 18, perform ADJ 5.1 SPDH Drive Belts Adjustment if necessary – Mid scan drive belt, PL 5.19 Item 21, perform ADJ 5.1 SPDH Drive Belts Adjustment if necessary – Pre scan drive belt, PL 5.19 Item 20, perform ADJ 5.1 SPDH Drive Belts Adjustment if necessary – Pre scan roll assembly, PL 5.17 Item 4 – Pre scan roll drive pulley, PL 5.19 Item 12 – Mid scan roll drive pulley, PL 5.19 Item 13 • Check the pre scan roll static eliminator. • Make sure that the SPDH is connected to ground correctly, refer to the 301A Ground Distribution RAP

• Code: 305-342-00, 305-343-00
• Description: SPDH Side 2 Reg Sensor Failure RAP 305-342-00 The SPDH side 2 reg sensor does not detect the lead edge of the document within the correct time. 305-343-00 The SPDH side 2 reg sensor detects a paper jam.
• Troubleshooting Guides: Enter dC330 code 005-343, SPDH side 2 reg sensor, Q05-343. Open the SPDH. Open and close the jam clearance baffle to actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q05-343. Refer to: • GP 36 How to Check an Adaptive Sensor. • P/J466, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • SPDH side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5. Open the SPDH top cover. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330 code 005-030 to run the SPDH read motor, MOT05-030. MOT05-030 runs. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: • GP 10 How to Check a Motor. • P/J468, SPDH PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • SPDH read motor, PL 5.18 Item 1. • SPDH PWB, PL 5.10 Item 5. Perform the steps that follow: • Refer to GP 7 and check the following items: – Read motor belt, PL 5.19 Item 18, perform ADJ 5.1 SPDH Drive Belts Adjustment if necessary. – Mid scan drive belt, PL 5.19 Item 21, perform ADJ 5.1 SPDH Drive Belts Adjustment if necessary. – Mid scan roll assembly, PL 5.17 Item 4. – Mid scan roll drive pulley, PL 5.19 Item 13. • Make sure that the SPDH is connected to ground correctly, refer to the 301A Ground Distribution RAP.

• Code: 305-940-00, 305-966-00
• Description: SPDH No Original RAP 305-940-00 The SPDH has detected that the original has been removed. 305-966-00 The SPDH has detected that the original has not been fully inserted in the input tray. NOTE: Documents placed on the top cover of the SPDH can overhang the input tray and trigger the sensors. This can cause the SPDH to falsely detect a document, causing a feed error.
• Troubleshooting Guides: Enter dC330 code 005-309, doc present sensor, Q05-309. Actuate the sensor using the doc present sensor actuator, PL 5.30 Item 6. The display changes. Y↓N→Go to Flag 1. Check Q05-309. Refer to: • GP 11 How to Check a Sensor • P/J462, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Doc present sensor, PL 5.30 Item 5. • SPDH PWB, PL 5.10 Item 5. Check that the document present sensor actuator, PL 5.30 Item 6 is correctly installed and undamaged

• Code: 305-958-00
• Description: SPDH Lift Home Sensor Failure RAP 305-958-00 The lift home sensor does not sense the home position after the tray elevate motor drives the input tray to the home position.
• Troubleshooting Guides: Enter dC330 code 005-390 to run the tray elevator motor, MOT05-390. MOT05-390 runs and cycles the tray between the raised and lowered positions. Y↓N→Remove the SPDH rear cover (5 screws). Remove the sensor bracket, PL 5.18 Item 10. Turn over the bracket to access the lift home position sensor. Enter dC330 code 005-307, lift home position sensor, Q05-307. Actuate the sensor using a piece of paper. The display changes. Y↓N→Go to Flag 1. Check Q05-307. Refer to: • GP 11 How to Check a Sensor • P/J462, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Lift home position sensor, PL 5.18 Item 9 • SPDH PWB, PL 5.10 Item 5 Enter dC330 code 005-309, doc present sensor, Q05-309. Actuate the sensor using the doc present sensor actuator, PL 5.30 Item 6. The display changes. Y↓N→Go to Flag 3. Check Q05-309. Refer to: • GP 11 How to Check a Sensor • P/J462, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Doc present sensor, PL 5.30 Item 5 • SPDH PWB, PL 5.10 Item 5 Open the top cover to access the stack height sensor, Q05-310. Enter dC330 code 005-310, stack height sensor, Q05-310. Actuate the sensor using the sensor actuating arm. The display changes. Y↓N→Go to Flag 4. Check Q05-310. Refer to: • GP 11 How to Check a Sensor • P/J465 SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Stack height sensor, PL 5.20 Item 4 • SPDH PWB, PL 5.10 Item 5 Go to Flag 2, check the tray elevator motor MOT05-390. Refer to: • GP 10 How to Check a Motor • P/J469 SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Tray elevator motor, PL 5.18 Item 3 • SPDH PWB, PL 5.10 Item 5 Check the drive components between the tray elevator motor and the input tray shaft assembly. Install new parts as necessary: • Tray elevator reduction gears, PL 5.19 Item 9 Go to SCP 5 Final actions.

• Code: 305-959-00
• Description: SPDH Calibration Home Position Sensor Failure RAP 305-959-00 The calibration home position sensor does not sense the home position after the read motor drives the calibration mechanism to the home position.
• Troubleshooting Guides: Remove the SPDH rear cover (5 screws). Observe the calibration home position sensor and the sensor flag. Enter dC330 code 005-360, calibration home position sensor, Q05-360. Actuate the sensor by rotating the exit jam clearance knob, PL 5.17 Item 5 and observing the position of the flag. The display changes. Y↓N→Go to Flag 1. Check Q05-360. Refer to: • • GP 11 How to Check a Sensor • P/J464, SPDH PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Calibration home position sensor, PL 5.18 Item 9 • SPDH PWB, PL 5.10 Item 5 Enter dC330 code 005-430 to run the read motor in reverse to drive the calibration shutter mechanism, MOT05-030. MOT05-030 runs and the exit jam clearance knob turns in a clockwise direction. Y↓N→MOT05-030 runs but the jam clearance knob remains stationary. Y↓N→Go to Flag 2. Check MOT05-030. Refer to: • • GP 10 How to Check a Motor • P/J468, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Read motor, PL 5.18 Item 1 • SPDH PWB, PL 5.10 Item 5 Check the drive components between the read motor and the calibration mechanism. Install new parts as necessary: • Read motor belt, PL 5.19 Item 18 • Mid scan drive belt, PL 5.19 Item 21 • Exit roll drive pulley, PL 5.19 Item 12 • Calibration shutter drive gear, PL 5.19 Item 10 • Calibration shutter idler gear, PL 5.19 Item 7 • Calibration shutter driven gear, PL 5.19 Item 8 Check the calibration shutter mechanism. repair any damaged parts if possible, if necessary install a new SPDH, PL 5.10 Item 9.

Solve Xerox WorkCentre 5865 Error codes

• Code: 305-960-00
• Description: SPDH LED Fan Lock Alarm RAP 305-960-00 The LED cooling fan is not rotating.
• Troubleshooting Guides: Open the SPDH top cover. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330 code 005-370 to run the LED cooling fan, MOT05-370. MOT05-370 runs. Y↓N→Go to Flag 1. Check MOT05-370. Refer to: • GP 10 How to Check a Motor • P/J471, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • LED cooling fan, PL 5.18 Item 8 • SPDH PWB, PL 5.10 Item 5 Stack the dC330 code 005-375 to check the LED fan lock alarm. The display reads high. Y↓N→Switch off the machine, then switch on the machine. If the fault remains, install new parts: • LED cooling fan, PL 5.18 Item 8 • SPDH PWB, PL 5.10 Item 5 Install a new LED cooling fan, PL 5.18 Item 8.

• Code: 305-961-00
• Description: SPDH Motor Fan Lock Alarm RAP 305-961-00 The motor cooling fan is not rotating.
• Troubleshooting Guides: Open the SPDH top cover. Hold the top cover interlock switch closed using the shank of a standard interlock cheater. Enter dC330 code 005-380 to run the motor cooling fan, MOT05-380. MOT05-380 runs. Y↓N→Go to Flag 1. Check MOT05-380. Refer to: • GP 10 How to Check a Motor • P/J470, SPDH PWB • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Motor cooling fan, PL 5.18 Item 7 • SPDH PWB, PL 5.10 Item 5 Stack the dC330 code 005-385 to check the motor fan lock alarm. The display reads high. Y↓N→Switch off the machine, then switch on the machine, GP 14. If the fault remains, install new parts: • Motor cooling fan, PL 5.18 Item 7 • SPDH PWB, PL 5.10 Item 5 Install a new motor cooling fan, PL 5.18 Item 7.

• Code: 305-962-00
• Description: SPDH Feed Sensor Adjustment Error RAP 305-962-00 An error has occurred during the automatic adjustment of the feed sensor.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Enter dC330 code 005-330, SPDH feed sensor, Q05-330. Activate Q05-330 by opening and closing the SPDH top cover. The display changes. Y↓N→Go to Flag 1. Check Q05-330. Refer to: • GP 36 How to Check an Adaptive Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • SPDH feed sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5. Clean the mirrored surface of the separation assembly that corresponds to the position of the timing sensor. Switch off the machine, then switch on the machine, GP 14. If the fault remains, install new parts: • SPDH feed sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-963-00
• Description: SPDH Takeaway Sensor Adjustment Error RAP 305-963-00 An error has occurred during the automatic adjustment of the takeaway sensor.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Enter dC330 code 005-335, SPDH takeaway sensor, Q05-335. Activate Q05-335 by opening and closing the SPDH top cover. The display changes. Y↓N→Go to Flag 1. Check Q05-335. Refer to: • GP 36 How to Check an Adaptive Sensor. • P/J465, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • SPDH takeaway sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5. Clean the mirrored surface of the separation assembly that corresponds to the position of the SPDH takeaway sensor. Switch off the machine, then switch on the machine, GP 14. If the fault remains, install new parts: • SPDH takeaway sensor, PL 5.20 Item 10. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-964-00
• Description: SPDH Reg Sensor Adjustment Error RAP 305-964-00 An error has occurred during the automatic adjustment of the registration sensor.
• Troubleshooting Guides: Enter dC330 code 005-340, SPDH reg sensor, Q05-340. Activate Q05-340 by opening and closing the jam clearance baffle. The display changes. Y↓N→Go to Flag 1. Check Q05-340. Refer to: •. • GP 36 How to Check an Adaptive Sensor. • P/J467, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • SPDH reg sensor, PL 5.18 Item 11. • SPDH PWB, PL 5.10 Item 5. Clean the reg sensor mirror. Switch off the machine, then switch on the machine, GP 14. If the fault remains, install new parts: • SPDH reg sensor, PL 5.18 Item 11. • SPDH PWB, PL 5.10 Item 5.

• Code: 305-965-00
• Description: SPDH Side 2 Reg Sensor Adjustment Error RAP 305-965-00 An error has occurred during the automatic adjustment of the side 2 registration sensor.
• Troubleshooting Guides: Open the SPDH top cover, PL 5.10 Item 8. Enter dC330 code 005-343, SPDH side 2 reg sensor, Q05-343. Activate Q05-343 by opening and closing the jam clearance baffle The display changes. Y↓N→Go to Flag 1. Check Q05-343. Refer to: •. • GP 36 How to Check an Adaptive Sensor. • P/J466, SPDH PWB. • 301D +3.3V Distribution RAP. Install new components as necessary: • SPDH side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5. Clean the side 2 reg sensor mirror. Switch off the machine, then switch on the machine, GP 14. If the fault remains, install new parts: • SPDH side 2 reg sensor, PL 60.30 Item 8. • SPDH PWB, PL 5.10 Item 5.

• Code: 310-101-00, 310-102-00, 310-103-00
• Description: Lead Edge Late to Fuser Exit Switch Entry RAP 310-101-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 310-102-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 310-103-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: • If the speed of the machine is 45-55 ppm, go to 310-101-00A, 310-102-00A, 310-103-00A Lead Edge Late to Fuser Exit Switch RAP. • If the speed of the machine is 65-90 ppm, go to 310-101-00B, 310-102-00B, 310-103-00B Lead Edge Late to Fuser Exit Switch RAP.

• Code: 310-101-00A, 310-102-00A, 310-103-00A
• Description: Lead Edge Late to Fuser Exit Switch RAP (45-55 ppm) 310-101-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 310-102-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 310-103-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 010-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new fuser exit switch, PL 10.8 Item 11. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. W/TAG 001 machines only. Enter dC330 code 010-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new short paper path assembly, PL 10.25 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main drive motor. Press Start. Add code 82-070 registration clutch, CL08-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 80.15 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration clutch, PL 80.15 Item 7. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 4. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J16, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.15 Item 3. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the following components, refer to GP 7: • Registration roll, PL 80.15 Item 9. • Roll assembly on the short paper path assembly W/TAG 001, PL 10.25 Item 1. • Check the detack corotron and the connection to the HVPS. Refer to 391-060-00 HVPS Fault RAP • The drive gear on the fuser module, PL 10.8 Item 1. • The fuser drive gear on the main drives module, PL 40.17 Item 10. • Fuser web motor and the fuser web, refer to the 310A Fuser Web Motor RAP. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • If the fault remains, perform the 301L LVPS Checkout RAP.

• Code: 310-101-00B, 310-102-00B, 310-103-00B
• Description: Lead Edge Late to Fuser Exit Switch RAP (65-90 ppm) 310-101-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 310-102-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 310-103-00 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 010-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new fuser exit switch, PL 10.10 Item 11. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. W/TAG 001 machines only. Enter dC330 code 010-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new short paper path assembly, PL 10.25 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main drive motor. Press Start. Add code 82-070 registration clutch, CL82-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 80.17 Item 10, rotates. Y↓N→Go to Flag 3. Check CL82-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration clutch, PL 80.17 Item 7. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start. Manually actuate the sensor with a piece of paper. The display changes. Y↓N→Go to Flag 4. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new registration sensor, PL 80.17 Item 3. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the following components, refer to GP 7: • Registration roll, PL 80.17 Item 9. • W/TAG 001 machines only. Roll assembly on the short paper path assembly, PL 10.25 Item 16. • Check the detack corotron and the connection to the HVPS. Refer to 391-060-00 HVPS Fault RAP • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, PL 40.12 Item 10. • Fuser web motor and the fuser web, refer to the 310A Fuser Web Motor RAP. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • If the fault remains, the +24V supply from the LVPS may be faulty. Perform the 301L LVPS Checkout RAP.

• Code: 310-107-00, 310-108-00, 310-109-00, 310-110-00
• Description: Trail Edge Late from Fuser Exit Switch RAP 310-107-00 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex non inverted sheet. 310-108-00 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex inverted sheet. 310-109-00 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 1. 310-110-00 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 010-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch • P/J35, IOT PWB • 301D +3.3V Distribution RAP • 301B 0V Distribution RAP If necessary, install a new fuser exit switch, (45-55 ppm) PL 10.8 Item 11 or (65-90 ppm) PL 10.10 Item 11. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 10-045 inverter path solenoid, SOL10-045. Press Start. The solenoid energized. Y↓N→Go to Flag 2 (45 to 55ppm) or Flag 4 (65 to 90ppm). Check SOL10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch • P/J5, IOT PWB • P/J17, LVPS • Fuse, PL 1.10 Item 9, GP 7 • 301G +24V Distribution RAP • 301B 0V Distribution RAP If necessary, install a new inverter path solenoid, PL 10.11 Item 14. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 5 (45 to 55ppm) or Flag 6 (65 to 90ppm). Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch • P/J5, IOT PWB • P/J17, LVPS • Fuse, PL 1.10 Item 9, GP 7 • 301G +24V Distribution RAP • 301B 0V Distribution RAP If necessary, install a new inverter nip solenoid, PL 10.11 Item 6. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-030 inverter motor, MOT10-030. Press start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor • P/J4, IOT PWB • P/J45, P/J55 inverter motor driver PWB • 301G +24V Distribution RAP • 301E +5V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Inverter motor, PL 10.14 Item 13 • Inverter motor driver PWB, PL 10.11 Item 22 If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • The drive gear on the fuser module, PL 10.10 Item 1 • The fuser drive gear on the main drives module, (45-55 ppm) PL 40.17 Item 10 or (65-90 ppm) PL 40.12 Item 10 • Fuser web motor and the fuser web, refer to the 310A Fuser Web Motor RAP • Drives between inverter decurler assembly and the main drives module, PL 10.15 • Post fuser exit roller, PL 10.12 Item 9 NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter decurler assembly. This can cause severe ripple on the trail edge of A3 (11×17 inch) sheet and paper jams. • Upper baffle, PL 10.12 Item 22 • Baffle guide, PL 10.13 Item 3 If the fault remains, the +24V supply from the LVPS may be faulty. Perform the 301L LVPS Checkout RAP.

• Code: 310-120-00, 310-121-00, 310-126-00
• Description: IOT Exit Sensor RAP 310-120-00 The lead edge of the paper failed to reach the IOT exit sensor within the correct time after the trail edge at the fuser exit switch for an inverted sheet. 310-121-00 The lead edge of the paper failed to reach the IOT exit sensor within the correct time after the trail edge at the fuser exit switch for an non inverted sheet. 310-126-00 The trail edge of the paper failed to clear the IOT exit sensor within the correct time
• Troubleshooting Guides: NOTE: Ensure that the door interlock switch is cheated when checking +24V components. Enter dC330 code 010-120 IOT exit sensor, Q10-120. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1 (45 to 55ppm) or Flag 5 (65 to 90ppm). Check Q10-120. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new IOT exit sensor, PL 10.11 Item 13. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energises. Y↓N→Go to Flag 2 (45 to 55ppm) or Flag 6 (65 to 90ppm). Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter nip solenoid, PL 10.11 Item 6. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid energizes. Y↓N→Go to Flag 3 (45 to 55ppm) or Flag 7 (65 to 90ppm). Check SOL 10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter path solenoid, PL 10.11 Item 14. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-030 inverter motor, MOT10-030. Press Start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 4. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB • P/J45, P/J55 inverter motor driver PWB • 301G +24V Distribution RAP • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.14 Item 13. • Inverter motor driver PWB, PL 10.11 Item 22. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • Idler rolls, PL 10.12 Item 15. • Upper baffle, PL 10.12 Item 22. • Decurler roll, PL 10.13 Item 8. • Nip split shaft assembly, PL 10.11 Item 4. • The drive gear on the fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. • The fuser drive gear on the main drives module, (45-55 ppm) PL 40.17 Item 10 or (65-90 ppm) PL 40.12 Item 10. • Check the IOT exit sensor mounting bracket, PL 10.11 Item 10. The bracket holds the IOT exit sensor in the correct position, PL 10.11 Item 13. If the fault remains, the +24V supply from the LVPS may be faulty. Perform the 301L LVPS Checkout RAP.

• Code: 310-132-00, 310-133-00, 310-134-00
• Description: Lead Edge Late to Inverter Sensor RAP 310-132-00 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a simplex sheet. 310-133-00 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a duplex 1 sheet. 310-134-00 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a duplex 2 sheet. NOTE: The inverter sensor is only used on 65-90 ppm machines.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 010-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. • P/J35, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new fuser exit switch, PL 10.10 Item 11. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 sensor code 010-105 inverter sensor, Q10-105. Press Start. Use a piece of paper to actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q10-105. Refer to: • GP 11. How to Check a Sensor. • P/J61, IOT PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter sensor, PL 10.12 Item 19. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the following components, refer to GP 7: • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, PL 40.12 Item 10. • Fuser web motor and the fuser web, refer to the 310A Fuser Web Motor RAP. • Drives between inverter decurler assembly and the main drives module, PL 10.15. • Post fuser exit roller, PL 10.12 Item 9. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter decurler assembly. This can cause severe ripple on the trail edge of A3 (11×17 inch) sheet and paper jams. • Upper baffle, PL 10.12 Item 22. • Baffle guide, PL 10.13 Item 3.

• Code: 310-135-00, 310-136-00, 310-137-00, 310-138-00
• Description: Trail edge Late from Inverter Sensor RAP 310-135-00 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a simplex non invert sheet. 310-136-00 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a simplex inverted sheet. 310-137-00 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a duplex sheet side 1. 310-138-00 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a duplex sheet side 2. NOTE: The inverter sensor is only used on 65-90 ppm machines.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switch is cheated when checking +24V components. Enter dC330 code 010-105 inverter sensor, Q10-105. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q10-120. Refer to: • GP 11 How to Check a Sensor. • P/J61, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter sensor, PL 10.12 Item 19. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energises. Y↓N→Go to Flag 2 (45 to 55ppm) or Flag 6 (65 to 90ppm). Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter nip solenoid, PL 10.11 Item 6. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid energizes. Y↓N→Go to Flag 3 (45 to 55ppm) or Flag 7 (65 to 90ppm). Check SOL 10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new inverter path solenoid, PL 10.11 Item 14. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. 65-90 ppm only. Enter dC330 code 010-055 tri-roll nip split solenoid, SOL 10-055. Press Start. The solenoid energizes. Y↓N→Go to Flag 5. Check SOL 10-055. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J61, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tri-roll nip split solenoid, PL 10.14 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-030 inverter motor, MOT10-030. Press Start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 4. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB • P/J45, P/J55 inverter motor driver PWB • 301G +24V Distribution RAP • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.14 Item 13. • Inverter motor driver PWB, PL 10.11 Item 22. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • Idler roll, PL 10.12 Item 15. • Upper baffle, PL 10.12 Item 22. • Decurler roll, PL 10.13 Item 8. • Nip split shaft assembly, PL 10.11 Item 4. • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, PL 40.12 Item 10. If the fault remains, the +24V supply from the LVPS may be faulty. Perform the 301L LVPS Checkout RAP.

• Code: 310-315-00, 310-320-00, 310-321-00, 310-323-00
• Description: Fuser Over Temperature RAP 310-315-00 The difference between 2 consecutive thermistor readings exceeds a given value. 310-320-00 During standby or run mode, the thermistor reading is not within the target temperature range. 310-321-00 Over temperature during standby mode, the thermistor reading is not within the target temperature range 310-323-00 Over temperature during run mode, the thermistor reading is not within the target temperature range. 310-340-00 Fuser temperature sensor A reading monitors above its normal operating temperature. 310-350-00 The hardware comparator detects a fuser reading greater than 240 degrees centigrade or a short circuit thermistor. 310-360-00 Fuser temperature sensor B reading is greater than the normal operating temperature. 310-365-00 The fuser module is above the recommended operating temperature. 310-380-00 The fuser delta value between the temperature sensors A and B is to high.
• Troubleshooting Guides: • If there are number of 310-321-00 fault codes in the fault history of the machine, check if the customer has been running transparency jobs or nominal papers at card stock settings. This fault can be generated when the temperature changes between the standby and run. This is a normal function of the machine and should not effect the customer operation. • Check that the fuser temperature NVM settings in dC131, are set to default. Refer to NVM location 710-001 though to 710-093. Ensure that the values are set to the default level. If the values are not at default then, 10-320-00, 10-321, 10-340-00 and 10-360-00 may appear in the fault log. • Check the fuser module connector and fuser connector assembly for damage. • Check that the photoreceptor fan, PL 90.25 Item 7 is working correctly and that the direction of air flow is into the machine, refer to the 390C Photoreceptor Fan RAP. Check that the intake grille at the rear of the machine is not blocked and there is not a heat source such as a radiator immediately behind the machine. Check that the photoreceptor duct, PL 90.25 Item 5 and the lower duct, PL 90.25 Item 8 are correctly installed.
  Switch off the machine, then switch on the machine, GP 14. The display shows Ready to Copy. Y↓N→Refer to. Go to Flag 1. The voltage at the temperature sensors A and B should be 2.9 volts when the sensors are cold. In standby mode the voltage should be 0.78 to 0.98 volts. Refer to: • P/J35, IOT PWB. • 301D +3.3 V Distribution RAP. • 301B 0V Distribution RAP Before new components are installed, restore the NVM values to default. Perform the following as necessary: • Install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. • 301L LVPS Checkout RAP. • OF7 IOT PWB Diagnostics RAP. Perform SCP 5 Final Actions.

• Code: 310-322-00, 310-324-00, 310-325-00, 310-330-00, 310-370-00
• Description: Fuser Under Temperature RAP 310-322-00 Under temperature during standby mode, the thermistor reading is not within the target temperature range 310-324-00 under temperature during run mode, the thermistor reading is not within the target temperature range 310-325-00 The fuser control task watchdog timer has not been reset within a specified period. 310-330-00 The initial fuser temperature rise was not achieved within 30 seconds from the start of warm up mode or the standby temperature was not reached within 150 seconds. 310-370-00 During power save mode, the thermistor reading is not within the target value, after the fuser has cooled to the power save temperature.
• Troubleshooting Guides: Switch off the machine GP 14. Remove the fuser module and check the continuity between pin 1 and pin 2 and between pin 3 and pin 4 on the fuser module connector. There is continuity. Y↓N→Install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. Install the fuser module. Disconnect PJ24. Go to Flag 2 and check for continuity between pin 1 and 3 and between pins 4 and 6 at the harness end. There is continuity. Y↓N→Check the fuser connector assembly. If necessary, install a new fuser connector assembly, (45-55 ppm) PL 40.15 Item 9 or (65-90 ppm) PL 40.10 Item 9. WARNING Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. NOTE: The voltage will be 100% of the ACL voltage when the machine is switched on from cold and pulse between 60% and 100% during standby. Connect PJ24. Go to Flag 2. Check for ACL at PJ24. Switch on the machine, GP 14. ACL is available at PJ24 between pin 1 and 3, and between pin 4 and 6. Y↓N→Perform the OF7 IOT PWB Diagnostics RAP. If the fault remains, perform the 301L LVPS Checkout RAP. Go to Flag 1. With the fuser cold, check for +2.9V at pin 1 and at pin 2. +2.9V is available at both pins. Y↓N→Go to Flag 1. Check the wiring and connectors. Refer to: • P/J35, IOT PWB. • 301D +3.3 V Distribution RAP. • 301B 0V Distribution RAP Perform the OF7 IOT PWB Diagnostics RAP. If the fault persists, install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. If the fault persists, install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1.

• Code: 310-340-00, 310-350-00, 310-360-00, 310-365-00, 310-380-00
• Description: Fuser Over Temperature RAP 310-315-00 The difference between 2 consecutive thermistor readings exceeds a given value. 310-320-00 During standby or run mode, the thermistor reading is not within the target temperature range. 310-321-00 Over temperature during standby mode, the thermistor reading is not within the target temperature range 310-323-00 Over temperature during run mode, the thermistor reading is not within the target temperature range. 310-340-00 Fuser temperature sensor A reading monitors above its normal operating temperature. 310-350-00 The hardware comparator detects a fuser reading greater than 240 degrees centigrade or a short circuit thermistor. 310-360-00 Fuser temperature sensor B reading is greater than the normal operating temperature. 310-365-00 The fuser module is above the recommended operating temperature. 310-380-00 The fuser delta value between the temperature sensors A and B is to high.
• Troubleshooting Guides: • If there are number of 310-321-00 fault codes in the fault history of the machine, check if the customer has been running transparency jobs or nominal papers at card stock settings. This fault can be generated when the temperature changes between the standby and run. This is a normal function of the machine and should not effect the customer operation. • Check that the fuser temperature NVM settings in dC131, are set to default. Refer to NVM location 710-001 though to 710-093. Ensure that the values are set to the default level. If the values are not at default then, 10-320-00, 10-321, 10-340-00 and 10-360-00 may appear in the fault log. • Check the fuser module connector and fuser connector assembly for damage. • Check that the photoreceptor fan, PL 90.25 Item 7 is working correctly and that the direction of air flow is into the machine, refer to the 390C Photoreceptor Fan RAP. Check that the intake grille at the rear of the machine is not blocked and there is not a heat source such as a radiator immediately behind the machine. Check that the photoreceptor duct, PL 90.25 Item 5 and the lower duct, PL 90.25 Item 8 are correctly installed.
  Switch off the machine, then switch on the machine, GP 14. The display shows Ready to Copy. Y↓N→Refer to. Go to Flag 1. The voltage at the temperature sensors A and B should be 2.9 volts when the sensors are cold. In standby mode the voltage should be 0.78 to 0.98 volts. Refer to: • P/J35, IOT PWB. • 301D +3.3 V Distribution RAP. • 301B 0V Distribution RAP Before new components are installed, restore the NVM values to default. Perform the following as necessary: • Install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. • 301L LVPS Checkout RAP. • OF7 IOT PWB Diagnostics RAP. Perform SCP 5 Final Actions.

• Code: 310-399-00
• Description: Fuser Authorization Failure RAP 310-399-00 The fuser CRUM failed the authorization check. The authorization check is performed to ensure that the fuser installed in the system is compatible with the machine configuration: 50Hz or 60Hz.
• Troubleshooting Guides: Install a new fuser module that matches the machine configuration: • Fuser module (45-55 ppm), PL 10.8 Item 1. • Fuser module (65-90 ppm), PL 10.10 Item 1.

• Code: 310A
• Description: Fuser Web Motor RAP Use this RAP when the fuser web motor is suspected of having failed. Indications of motor failure are contaminated stripper fingers and fuser roll. This fault may also cause paper jams in the inverter decurler assembly.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. The web motor does not run continuously. It is pulsed on for multiples of 0.9 seconds duration. The pulsing of the motor is felt or heard during the print mode. Enter dC330 code 010-010 fuser web motor, MOT10-010. The movement is very slow (approximately 0.1 rev per minute). The motor runs. Y↓N→Go to Flag 1. Check MOT10-010. Refer to: •. • GP 10 How to Check a Motor. • P/J154, Main Drives PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Fuser web motor assembly, (45-55 ppm) PL 40.17 Item 1. • Fuser web motor assembly, (65-90 ppm) PL 40.12 Item 1. • Main drives module, (45-55 ppm) PL 40.15 Item 1. • Main drives module, (65-90 ppm) PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the following: • Drive coupling on the fuser web motor shaft, (45-55 ppm) PL 40.17 Item 1. • Drive coupling on the fuser web motor shaft, (65-90 ppm) PL 40.12 Item 1. • Drive coupling on the web assembly. The life expectancy of the fuser web is the same as the fuser module. Install a new fuser module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1.

• Code: 311-005-00-110, 311-006-00-110
• Description: Front Tamper Move Failure RAP 311-005-00-110 The front tamper fails to move to the front position. 311-006-00-110 The front tamper fails to move to the rear position.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 011-003 and 011-005 alternately The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT11-003. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J312, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 11.16 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-310. Actuate the front tamper home sensor, Q11-310. The display changes. Y↓N→Go to Flag 1. Check Q11-310. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J312, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Front tamper home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-005-00-120, 311-006-00-120
• Description: Front Tamper Move Failure RAP 311-005-00-120 Front tamper fails to move to the front position. 311-006-00-120 Front tamper fails to move to the rear position.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 11-003 and 11-005 alternately. The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT11-003. Refer to: • 311G-120 1K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J9, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 11.112 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-310. Actuate the front tamper home sensor, Q11-310. The display changes. Y↓N→Go to Flag 1. Check Q11-310. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J16, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Front tamper home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-005-00-150, 311-006-00-150, 311-311-00-150
• Description: LVF BM Front Tamper Move Failure RAP 311-005-00-150 The front tamper fails to move to the front position. 311-006-00-150 The front tamper fails to move to the rear position. 311-311-00-150 The front tamper is not at the rear home position.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, codes 011-003 and 011-005 alternately. The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT11-003. Refer to: • GP 10 How to Check a Motor. • P/J312, LVF PWB • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.64 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-310, actuate the front tamper home sensor. The display changes. Y↓N→Go to Flag 1. Check the sensor. Refer to: • GP 11 How to Check a Sensor. • P/J312, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Front tamper home sensor, PL 11.64 Item 3. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-024-00-110, 311-025-00-110
• Description: Paddle Roll Failure RAP 311-024-00-110 The paddle is not at the home position. 311-025-00-110 The paddle fails to rotate. NOTE: The paddle is in the home position when the sensor flag is located between the sensor jaws. If a jam occurs in the compiler, bin 1 will not be available.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 011-024, paddle home position and 011-025, paddle run. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle motor, MOT11-024. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J310, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP Install new components as necessary: • Paddle motor, PL 11.8 Item 10. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-025. Stack the code 011-326 to actuate the paddle roll home sensor, Q11-326. The display cycles high/low. Y↓N→Go to Flag 1. Check Q11-326. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J314, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP Install new components as necessary: • Paddle roll position sensor, PL 11.8 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-024-00-120, 311-025-00-120
• Description: Paddle Roll Failure RAP 311-024-00-120 The paddle is not at the home position. 311-025-00-120 The paddle fails to rotate. NOTE: The home position of the paddle is when the sensor flag is located between the sensor jaws. Jams will occur in the compiler and bin 1 cannot be used.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 11-024, paddle home position and 11-025, paddle run. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle motor, MOT11-024. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J14, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP Install new components as necessary: • Paddle motor, PL 11.104 Item 10. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-025 and stack the code 011-326, to actuate the paddle roll position sensor Q11-326. The display cycles high/low. Y↓N→Go to Flag 1. Check Q11-326. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP Install new components as necessary: • Paddle roll home sensor, PL 11.104 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-024-00-150, 311-025-00-150
• Description: LVF BM Paddle Roll Failure RAP 311-024-00-150 The paddle is not at the home position. 311-025-00-150 The paddle fails to rotate. NOTE: The paddle is in the home position when the sensor flag is located between the sensor jaws. If a jam occurs in the compiler, bin 1 will not be available.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, codes 011-024, paddle home position and 011-025, paddle run. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle motor, MOT11-024. Refer to: • GP 10, How to Check a Motor. • • P/J310, LVF PWB. • 311D-150 LVF BM Power Distribution RAP Repair or install new components as necessary: • Paddle motor, PL 11.56 Item 10. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-025 and stack the code 011-326, to actuate the paddle roll home sensor Q11-326. The display cycles high/low. Y↓N→Go to Flag 1. Check Q11-326. Refer to: • GP 11, How to Check a Sensor. •. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP Repair or install new components as necessary: • Paddle roll home sensor, PL 11.56 Item 4. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-024-00-171, 311-026-00-171
• Description: Paddle Roller Position RAP 311-024-00-171 The paddle roller has failed to return to the home position. 311-026-00-171 The paddle roller has failed to move from the home position.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 011-025 paddle roller motor run, to check the movement of the paddle roller. The paddle roller turns. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the paddle roller motor, MOT11-025. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components ad necessary: • Paddle module assembly, PL 11.145 Item 2 • HVF control PWB, PL 11.157 Item 2. Stack the code 011-326. Manually operate the paddle roller home sensor, Q11-326. The display changes. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the paddle roller home sensor, Q11-326. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-030-00-110, 311-334-00-110, 311-335-00-110, 311-336-00-110
• Description: Bin 1 Movement Failure RAP 311-030-00-110 Bin 1 fails to move. 311-334-00-110 Bin 1 has reached the upper limit of travel. 311-335-00-110 Bin 1 has reached the lower limit of travel. 311-336-00-110 Bin 1 is not at the home position. NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 lower level sensor. See the final actions at the end of the procedure. Three sensors and two switches monitor the level of paper in bin 1 and the position of the tray: • The bin 1 upper level sensor, the highest of two sensors that detect the top of the paper stack in bin 1, or the empty bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • The bin 1 lower level sensor, the lowest of two sensors that detects when paper is removed from bin 1. • Bin 1 upper limit switch, S11-334. • Bin 1 lower limit switch, S11-335.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Remove the 2K LCSS rear cover. Enter dC330 code 011-336, bin 1 motor encoder sensor Q11-336. Slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-336. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 motor encoder sensor, PL 11.10 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check MOT11-030. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J318, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 elevator motor, PL 11.10 Item 8 • 2K LCSS PWB, PL 11.26 Item 1., enter dC330 code 011-332. Actuate the bin 1 upper level sensor, Q11-332. The display changes. Y↓N→Go to Flag 4. Check Q11-332. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J314, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Install new components as necessary: • Bin 1 upper level sensor, PL 11.12 Item 3. • 2K LCSS PWB, PL 11.26 Item 1., enter dC330, code 011-333. Actuate the bin 1 lower level sensor, Q11-333. The display changes. Y↓N→Go to Flag 3. Check Q11-333. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J314, 2K LCSS PWB. • 311D-110, 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Install new components as necessary: • Bin 1 lower level sensor, PL 11.12 Item 3. • 2K LCSS PWB, PL 11.26 Item 1.. Enter dC330 code 011-334. Actuate the bin 1 upper limit switch, S11-334. The display changes. Y↓N→Go to Flag 5. Check S11-334. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J315, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 upper limit switch, PL 11.10 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-335. Actuate the bin 1 lower limit switch, S11-335. The display changes. Y↓N→Go to Flag 6. Check S11-335. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J317, 2K LCSS PWB. • 311D-110 2K LCSS Power Generation RAP. •-110 2K LCSS Un-docking. Install new components as necessary: • Bin 1 lower limit switch, PL 11.12 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-331. Actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 7. Check Q11-331. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J316, 2K LCSS PWB. • 311D-110, 2K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. As final actions, check the following sequence of operation: • When bin 1 is empty and at the top of it’s travel, the bin 1 lower level sensor, Q11-333 is actuated by the edge of the tray and the bin 1 upper level sensor, Q11-332 is de-actuated. • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated. • The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated. • As the tray is lowered to accommodate the increase in stack height, the bin 1 lower level sensor, Q11-333 is held actuated by the stack rear edge. • When the tray is emptied, the tray returns to the home position; the bin 1 lower level sensor, Q11-333 is de-actuated and the tray is elevated until both the bin 1 lower level sensor, Q11-333 and bin 1 upper level sensor, Q11-332 are made. The tray is then lowered until the bin 1 upper level sensor, Q11-332 is just cleared. In the home position the bin one upper limit switch, S11-334 is also actuated.

• Code: 311-030-00-120
• Description: Bin 1 Movement Failure RAP 311-030-00-120 Bin 1 fails to move. NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 upper limit switch. See the final actions at the end of the procedure. Two sensors and two switches monitor the level of paper in bin 1 and the position of the tray • The bin 1 upper level sensor detects the top of the paper stack in bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • Bin 1 upper limit switch, S11-334. • Bin 1 lower limit switch, S11-335.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Remove the 1K LCSS rear cover. Enter dC330 code 011-336, bin 1 motor encoder sensor Q11-336. Slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-336. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J8, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 motor encoder sensor, PL 11.106 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check MOT11-030. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J12, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 elevator motor, PL 11.106 Item 8. • 1K LCSS PWB, PL 11.124 Item 1.. Enter dC330 code 011-332, bin 1 upper level sensor, Q11-332. Actuate Q11-332. The display changes. Y↓N→Go to Flag 3. Check Q11-332. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 upper level sensor, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1.. Enter dC330 code 011-334, bin 1 upper limit switch, S11-334. Actuate S11-334. The display changes. Y↓N→Go to Flag 4. Check S11-334. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J5, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 upper limit switch, PL 11.106 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-335, bin 1 lower limit switch, S11-335. Actuate S11-335. The display changes. Y↓N→Go to Flag 5. Check S11-335. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J4, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. •-110 1K LCSS Un-docking. Install new components as necessary: • Bin 1 lower limit switch, PL 11.106 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display changes. Y↓N→Go to Flag 6. Check Q11-331. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J2, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. As final actions, check the following sequence of operation: • When bin 1 is empty and at the top, bin 1 upper limit switch, S11-334 is actuated and the bin 1 upper level sensor, Q11-332 is de-actuated. • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated. • The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated. • When the tray is emptied, the tray returns to the home position. In the home position the bin one upper limit switch, S11-334 is actuated.

• Code: 311-030-00-150, 311-334-00-150, 311-335-00-150, 311-336-00-150
• Description: LVF BM Bin 1 Movement Failure RAP 311-030-00-150 Bin 1 fails to move. 311-334-00-150 Bin 1 has reached the upper limit of travel. 311-335-00-150 Bin 1 has reached the lower limit of travel. 311-336-00-150 Bin 1 is not at the home position. NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 lower level sensor. See the final actions at the end of the procedure. Three sensors and two switches monitor the level of paper in bin 1 and the position of the tray: • The bin 1 upper level sensor, the highest of two sensors that detect the top of the paper stack in bin 1, or the empty bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • The bin 1 lower level sensor, the lowest of two sensors that detects when paper is removed from bin 1. • Bin 1 upper limit switch, S11-334. • Bin 1 lower limit switch, S11-335.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Remove the LVF BM rear cover assembly. Enter dC330 code 011-336, bin 1 motor encoder sensor Q11-336, slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-336. Refer to: • GP 11 How to Check a Sensor. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 motor encoder sensor, PL 11.58 Item 9. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check MOT11-030. Refer to: • GP 10 How to Check a Motor. • P/J318, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 elevator motor, PL 11.58 Item 7 • LVF PWB, PL 11.90 Item 8., enter dC330, code 011-332. Actuate the bin 1 upper level sensor Q11-332. The display changes. Y↓N→Go to Flag 4. Check Q11-332. Refer to: • GP 11 How to Check a Sensor. • P/J314, LVF PWB • 311D-150 LVF BM Power Distribution RAP. •-150 LVF BM Un-docking. Repair or install new components as necessary: • Bin 1 upper level sensor, PL 11.60 Item 3. • LVF PWB, PL 11.90 Item 8., enter dC330, code 011-333. Actuate the bin 1 lower level sensor Q11-333. The display changes. Y↓N→Go to Flag 3. Check Q11-333. Refer to: • GP 11 How to Check a Sensor. • P/J314, LVF PWB. • 311D-150, LVF BM Power Distribution RAP. •-150 LVF BM Un-docking. Repair or install new components as necessary: • Bin 1 lower level sensor Q11-333, PL 11.60 Item 3. • LVF PWB, PL 11.90 Item 8.. Enter dC330 code 011-334. Actuate the bin 1 upper limit switch, S11-334. The display changes. Y↓N→Go to Flag 5. Check S11-334. Refer to: • GP 13 How to Check a Switch. • P/J315, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 upper limit switch, PL 11.58 Item 3. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-335, actuate the bin 1 lower limit switch, S11-335. The display changes. Y↓N→Go to Flag 6. Check S11-335. Refer to: • GP 13 How to Check a Switch. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. •-110 LVF BM Un-docking. Repair or install new components as necessary: • Bin 1 lower limit switch, PL 11.60 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 7. Check Q11-331. Refer to: • GP 11 How to Check a Sensor. • P/J316, LVF PWB. • 311D-150, LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 1 90% full sensor Q11-331, PL 11.58 Item 5. • LVF PWB, PL 11.90 Item 8. As final actions, check the following sequence of operation: • When bin 1 is empty and at the top of it’s travel, the bin 1 lower level sensor, Q11-333 is actuated by the edge of the tray and the bin 1 upper level sensor, Q11-332 is de-actuated. • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated. • The bin 1 elevator motor lowers the tray until the bin 1 upper level sensor, Q11-332 is deactuated. • As the tray is lowered to accommodate the increase in stack height, the bin 1 lower level sensor, Q11-333 is held actuated by the stack rear edge. • When the tray is emptied, the tray returns to the home position; the bin 1 lower level sensor, Q11-333 is de-actuated and the tray is elevated until both the bin 1 lower level sensor, Q11-333 and bin 1 upper level sensor, Q11-332 are made. The tray is then lowered until the bin 1 upper level sensor, Q11-332 is just cleared. In the home position the bin one upper limit switch, S11-334 is also actuated.

• Code: 311-043-00-110, 311-350-00-110
• Description: Hole Punch Operation Failure RAP 311-043-00-110 The hole punch fails to perform a punch cycle. 311-350-00-110 The hole punch is not at the home position.
• Troubleshooting Guides: Go to Flag 5. Check the link between P/J307 pins 10 and 11 on the 2K LCSS PWB. The link is good. Y↓N→Repair the wiring or connector. Enter dC330 code 011-351. Actuate the punch head present sensor, Q11-351. The display changes. Y↓N→Go to Flag 2. Check Q11-351. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch head home sensor, PL 11.6 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-350. Actuate the punch head home sensor, Q11-350. The display changes. Y↓N→Go to Flag 1. Check Q11-350. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Punch head home sensor, PL 11.6 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-043, hole punch motor, MOT11-042. The punch cycles. Y↓N→Go to Flag 3. Check MOT11-042. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J311, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Hole punch motor assembly, PL 11.6 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level sensor will not operate if the bin is incorrectly installed. Ensure the chad bin is fully inserted and the lever engages in the slot. Enter dC330 code 011-348 chad bin level sensor, Q11-348. Use a strip of paper actuate Q11-348. The display changes. Y↓N→Go to Flag 4. Check Q11-348. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as follows. • Chad bin level sensor, PL 11.6 Item 7. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-043-00-150, 311-046-00-150
• Description: LVF BM Hole Punch Operation Failure RAP 311-043-00-150 The hole punch fails to perform a punch cycle. 311-046-00-150 The hole punch is not at the home position.
• Troubleshooting Guides: Go to Flag 5. Check the link between P/J307 pins 10 and 11, LVF PWB. The link is good. Y↓N→Repair the wiring or connector. Enter dC330, code 011-351, actuate the punch head present sensor, Q11-351. The display changes. Y↓N→Go to Flag 2. Check Q11-351. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch head home sensor, PL 11.54 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-350, actuate the punch head home sensor, Q11-350. The display changes. Y↓N→Go to Flag 1. Check Q11-350. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Punch head home sensor, PL 11.54 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-043, hole punch motor MOT11-042. The punch cycles. Y↓N→Go to Flag 3. Check MOT11-042. Refer to: • GP 10, How to Check a Motor. • P/J311, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Hole punch motor assembly, PL 11.54 Item 2. • LVF PWB, PL 11.90 Item 8. NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level sensor will not operate if the bin is incorrectly installed. Ensure the chad bin is fully inserted and the lever engages in the slot. Enter dC330, code 011-348 chad bin level sensor, Q11-348. Use a strip of paper actuate Q11-348. The display changes. Y↓N→Go to Flag 4. Check Q11-340. Refer to: • GP 11 How to Check a Sensor. • P/J307, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as follows. • Chad bin full sensor, PL 11.54 Item 7. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-044-00-171 … 311-047-00-171
• Description: Punch Unit Head and Position RAP 311-044-00-171 The punch head has failed to return to the home position. 311-045-00-171 The punch head has failed to move from the home position. 311-046-00-171 The punch unit has failed to return to the home position. 311-047-00-171 The punch unit has failed to move from the home position.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 011-043 for the punch head motor, MOT11-043. MOT11-043 runs. Y↓N→Go to Flag 2. Check the wiring from the motor to the PWB. Repair as necessary. Check the punch head motor, MOT11-043. Refer to: • GP 10 How to Check a Motor. • P/J502, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-350 for the punch head home sensor and stack the code 011-043 for the punch head motor. Observe the condition of the sensor on the UI. The display changes. Y↓N→Go to Flag 1. Check the wiring from the sensor to the PWB. Repair as necessary. Check the punch head home sensor, Q11-350. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-045 for the motor to travel in the forward direction, or enter the code 011-046 for the motor to travel in the reverse direction. MOT11-045 runs. Y↓N→Go to Flag 4. Check the wiring from the motor to the PWB. Repair as necessary. Check the punch unit motor, MOT11-045. Refer to: • GP 10 How to Check a Motor. • P/J502, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-044 for the punch unit home sensor and stack the code 011-045 or 011- 046 to take the punch unit motor into, and out of, the home position. Observe the condition of the sensor on the UI. The display changes. Y↓N→Go to Flag 3. Check the wiring from the sensor to the PWB. Repair as necessary. Check the punch unit home sensor, Q11-044. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-050-00-120, 311-360-00-120
• Description: Staple Head Operation Failure RAP 311-050-00-120 The staple head fails to cycle. 311-360-00-120 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Place two sheets of paper in the stapler jaws. Enter dC330 code 011-050, staple head motor 1, to cycle the staple head once. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the 1K LCSS PWB and the staple head. The wiring is good. Y↓N→Repair the wiring. Perform the following procedures: • 311C-120 1K LCSS Power Distribution RAP. • 311F-120 1K LCSS PWB Damage RAP. Install new components as necessary: • Staple head unit, PL 11.116 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-050-00-150, 311-360-00-150
• Description: LVF BM Staple Head Operation Failure RAP 311-050-00-150 The staple head fails to cycle. 311-360-00-150 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Place two sheets of paper in the stapler jaws. Enter dC330, code 011-050 to cycle the staple head once, and 011-051 to reverse the staple head to the home position. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the LVF PWB and the staple head. The wiring is good. Y↓N→Repair the wiring. Install new components as necessary: • Staple head unit, PL 11.68 Item 5. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-053-00-150, 311-370-00-150, 311-371-00-150
• Description: LVF BM Staple Head Unit Movement Failure RAP 311-053-00-150 The staple head unit fails to move. 311-370-00-150 The staple head unit is not at the home position. 311-371-00-150 The staple head does not move away from the home position. NOTE: The home position is when the staple head unit is at the corner stapling position (fully to the front of the LVF BM and rotated through 45 degrees).
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 011-021 to move the ejector assembly fully to the right. Enter code 011- 055. The stapling unit cycles back and forth along the track. Y↓N→Go to Flag 3. Check MOT11-053. Refer to: • GP 10, How to Check a Motor. •. • P/J308, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Stapler traverse assembly, PL 11.68 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-370. Actuate the SU1 home sensor, Q11-370, by moving the stapler unit to and from the home position using the green thumb-wheel. The display changes. Y↓N→Go to Flag 1. Check Q11-370. Refer to: • GP 11. How to check a sensor. •. • P/J308, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • SU1 home sensor, PL 11.68 Item 3. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-021 to move the ejector assembly fully to the right. Enter code 011- 371. Actuate the SU1 front index sensor, Q11-371, by moving the stapler unit to and from the flag position (approximately 115mm (4.5 inches) from the front of the track using the green thumb-wheel. The display changes. Y↓N→Go to Flag 2. Check Q11-371. Refer to: • GP 11 How to Check a Sensor. • P/J308, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • SU1 front index sensor, PL 11.68 Item 3. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-056-00-171, 311-057-00-171
• Description: Inserter Bottom Plate RAP 311-056-00-171 The inserter bottom plate has failed to return to the home position. 311-057-00-171 The inserter bottom plate has failed to lift.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 011-078 for the inserter motor, MOT11-078. MOT11-078 runs. Y↓N→Go to Flag 5 and Flag 6. Check the wiring from the motor to the HVF control PWB. Repair as necessary. Check MOT-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB • P/J4, P/J12, Inserter PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter motor, PL 11.181 Item 1. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-156 for the inserter bottom plate sensor, Q11-156. Actuate the sensor. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check the wiring from the sensor to the HVF control PWB. Repair as necessary. Check Q11-156. Refer to: • GP 11 How to Check a Sensor. • P/J701, HVF Control PWB • 311A-171 HVF Power Distribution RAP. • P/J3, P/J4, Inserter PWB Install new components as necessary: • Bottom plate sensor, PL 11.175 Item 16. • HVF control PWB, PL 11.157 Item 2. Go to Flag 3 and Flag 4. Check the wiring from the IDG pickup sensor to the inserter PWB. Check the IDG pickup sensor. Refer to: • GP 11 How to Check a Sensor. • P/J701, HVF Control PWB • P/J7, P/J4, Inserter PWB Install new components as necessary: • IDG pickup sensor, PL 11.179 Item 10. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-061-00-150
• Description: LVF BM Crease Blade Move Failure RAP 311-061-00-150 The crease blade has failed to clear the crease blade home sensor.
• Troubleshooting Guides: Check the following parts for damage: • Crease blade assembly, PL 11.82 Item 5. • Crease blade drive gear, PL 11.82 Item 7. • Crease blade gearbox, PL 11.82 Item 11. • Crease blade cranks, PL 11.82 Item 12. • Crease blade front link arm, PL 11.82 Item 8. • Crease blade rear link arm, PL 11.82 Item 9. • Crease blade guides, PL 11.82 Item 3. The parts are good, Y↓N→Install new parts as necessary. Enter dC330 code 011-416. Actuate the crease blade home sensor, by rotating the crease blade knob so that the flag on the crease blade moves into and out of the crease blade home sensor. The display changes. Y↓N→Go to Flag 1, check the crease blade home sensor, Q11-416. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Crease blade home sensor, PL 11.82 Item 4. Enter dC330 code 011-418. Actuate the crease blade motor encoder sensor, by slowly rotating the crease blade knob. The display changes. Y↓N→Go to Flag 3, check the crease blade motor encoder sensor, Q11-415. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Crease blade motor encoder sensor, PL 11.82 Item 4. Enter dC330 code 011-061 to cycle the crease blade motor, MOT11-061. The motor runs. Y↓N→Go to Flag 2, check the crease blade motor, MOT11-061. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Crease blade motor, PL 11.82 Item 2. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-061-00-171, 311-416-00-171
• Description: HVF BM Creasing RAP 311-061-00-171 The crease blade has failed to clear the crease blade home sensor. 311-416-00-171 The crease blade has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 011-416. Actuate the BM crease blade home sensor, Q11-416, by rotating the crease blade knob, so that the actuator moves into and out of the home sensor. The display changes. Y↓N→Go to Flag 1. Check Q11-416. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Crease blade home sensor, PL 11.165 Item 1. Enter dC330 code 011-418. Actuate the BM crease blade motor encoder sensor, Q11-418, by slowly rotating the crease blade knob. The display changes. Y↓N→Go to Flag 2. Check Q11-418. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease blade motor encoder sensor, PL 11.165 Item 1. Enter dC330 code 011-061 to run the BM crease blade motor, MOT11-061. MOT11- 061 runs. Y↓N→Go to Flag 3. Check MOT11-061. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease blade motor, PL 11.165 Item 3. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components:

• Code: 311-062-00-150
• Description: LVF BM Crease Roll Failure RAP 311-062-00-150 The crease roll motor failed to run.
• Troubleshooting Guides: Check the following parts for damage: • Upper crease roll, PL 11.84 Item 2. • Lower crease roll, PL 11.84 Item 3. • Crease roll gearbox assembly, PL 11.86 Item 8. • Crease roll gear 1, PL 11.84 Item 1. • Crease roll gear 2, PL 11.84 Item 3. • Crease roll gear 3, PL 11.84 Item 3. • Crease roll gear 4, PL 11.84 Item 4. The parts are good, Y↓N→Install new parts as necessary. Enter dC330 code 011-419. Actuate the crease roll motor encoder sensor, by slowly rotating the crease roll handle. The display changes. Y↓N→Go to Flag 1, check the crease roll motor encoder sensor, Q11-419. Refer to: • GP 11, How to Check a Sensor. • P/J112, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Crease roll motor encoder sensor, PL 11.86 Item 7. Enter dC330 code 011-062 to run the crease roll motor, MOT11-062. The motor runs. Y↓N→Go to Flag 2, check the crease roll motor, MOT11-062. Refer to: • GP 10, How to Check a Motor. • P/J103, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Crease roll motor, PL 11.86 Item 5. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-062-00-171
• Description: HVF BM Crease Roll Failure RAP 311-062-00-171 The HVF BM crease roll motor has failed to run.
• Troubleshooting Guides: Release the crease roll nip pressure by moving the crease roll handle, PL 11.161 Item 5, fully counter clockwise. Remove the BM right hand cover, PL 11.168 Item 15, to access the crease rolls. Enter dC330 code 011-419. Actuate the BM crease roll motor encoder sensor, Q11-419 by rotating the crease rolls slowly by hand. The display changes. Y↓N→Go to Flag 1. Check Q11-419. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll motor encoder sensor, PL 11.166 Item 9. Enter dC330 code 011-062 to run the BM crease roll motor, MOT11-062. MOT11- 062 runs. Y↓N→Go to Flag 2. Check MOT11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM crease roll motor encoder sensor, PL 11.166 Item 9. • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10

• Code: 311-063-00-150, 311-488-00-150, 311-490-00-150, 311-492-00-150
• Description: LVF BM Booklet Stapler Movement Failure RAP 311-063-00-150 The booklet stapler does not move away from the home position. 311-488-00-150 The booklet stapler failed to move to the home position in the allowed time. 311-490-00-150 The booklet stapler failed to move to the away position in the allowed time. 311-492-00-150 The booklet stapler head is not at the home (fully open) position.
• Troubleshooting Guides: Enter dC330 code 011-438. Actuate the BM staple unit home sensor Q11-438. The display changes. Y↓N→Go to Flag 1, check the BM staple unit home sensor, Q11-438. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple unit home sensor, PL 11.78 Item 2. Enter dC330 code 011-439. Actuate the BM staple unit away sensor Q11-439. The display changes. Y↓N→Go to Flag 2, check the BM staple unit away sensor, Q11-439. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple unit away sensor, PL 11.78 Item 2. Enter dC330 code 011-437 to run the BM staple clinch motor, MOT11-437. The motor runs. Y↓N→Go to Flag 5, check the BM staple clinch motor, MOT11-437. Refer to: • GP 10, How to Check a Motor. • P/J107, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple head assembly PL 11.78 Item 5. • BM stapler assembly, PL 11.78 Item 1. Enter dC330 code 011-441, to monitor the BM staple jaw home sensor Q11-441. Stack the dC330 code 011-437 to run the BM staple clinch motor, MOT11-437. The display changes. Y↓N→Go to Flag 3, check the BM staple jaw home sensor, Q11-441. Refer to: • GP 11, How to Check a Sensor. • P/J107, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple head assembly, PL 11.78 Item 5. Enter dC330 code 011-435 to run the BM staple unit move motor and move the staple unit to the home position, or enter code 011-436 to run the BM staple unit move motor and move the staple unit to the away position. The motor runs. Y↓N→Go to Flag 4, check the BM staple unit move motor, MOT11-435. Refer to: • GP 10, How to Check a Motor. • P/J106, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple unit move motor, PL 11.78 Item 3. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-063-00-171, 311-411-00-171
• Description: HVF BM Staple Unit 1 Failure RAP 311-063-00-171 The HVF BM staple head 1 has failed to leave the home position. 311-411-00-171 The HVF BM staple head1 has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 011-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1. Check Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM PWB, PL 11.166 Item 10. Remove the HVF front door and door support, refer to-171 HVF Covers. Pull out the BM module. Remove the staple head 1 cover, PL 11.168 Item 14. Enter dC330 code 011-411 to check the BM SH1 home switch S11-411. Manually rotate the staple head to actuate the BM SH1 home switch. The display changes. Y↓N→Go to Flag 2. Check S11-411. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head 1, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-063 to run the BM SH1 motor, MOT11-063. The staple head cycled. Y↓N→Go to Flag 3. Check the wiring and connectors between P/J560 and P/J585. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 1, PL 11.168 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head 1, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10.

• Code: 311-065-00-150, 311-383-00-150, 311-484-00-150, 311-486-00-150
• Description: LVF BM Back Stop Failure RAP 311-065-00-150 The back stop motor fails to run. 311-383-00-150 The back stop is not at the home position. 311-484-00-150 The back stop failed to move to the mid home position in the allowed time. 311-486-00-150 The back stop failed to move away from the mid home position in the allowed time.
• Troubleshooting Guides: Check the following parts for damage: • BM back stop drive belt. PL 11.80 Item 8. • BM back stop drive pulley. PL 11.80 Item 7. • BM back stop pulleys, PL 11.80 Item 5. • BM back stop belt, PL 11.80 Item 4. • BM back stop assembly, PL 11.82 Item 8. The parts are good, Y↓N→Install new parts as necessary. Enter dC330 code 011-383. Actuate the back stop home sensor, by rotating the drive belt and pulley by hand so that the flag on the back stop moves into and out of the back stop home sensor. The display changes. Y↓N→Go to Flag 1, check the back stop home sensor, Q11-383. Refer to: • GP 11, How to Check a Sensor. • P/J105, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Back stop home sensor, PL 11.80 Item 10. Enter dC330 code 011-440. Actuate the back stop mid home sensor, by rotating the drive belt and pulley by hand so that the flag on the back stop moves into and out of the back stop mid home sensor. The display changes. Y↓N→Go to Flag 2, check the back stop mid home sensor, Q11-440. Refer to: • GP 11, How to Check a Sensor. • P/J105, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Back stop mid home sensor, PL 11.82 Item 4. Enter dC330 code 011-065 to run the back stop motor, MOT11-065. The motor runs. Y↓N→Go to Flag 3, check the back stop motor, MOT11-065. Refer to: • GP 10, How to Check a Motor. • P/J105, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Back stop motor, PL 11.80 Item 9. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-065-00-171, 311-383-00-171
• Description: HVF BM Backstop Failure RAP 311-065-00-171 The HVF BM staple unit 1 has failed to leave the home position. 311-383-00-171 The HVF BM staple unit 1 has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 011-383. Actuate the BM backstop guide home sensor, Q11-383. The display changes. Y↓N→Go to Flag 1. Check Q11-383. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM backstop guide home sensor, PL 11.163 Item 18. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-065 to run the BM backstop motor, MOT11-065. MOT11-065 runs. Y↓N→Go to Flag 2 and Flag 3. Check MOT11-065. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM backstop motor, PL 11.163 Item 4. • BM PWB, PL 11.166 Item 10. Go to Flag 4. Check the BM stack hold solenoid SOL 11-076. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J555, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Back stop assembly, PL 11.164 Item 17. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM backstop guide home sensor, PL 11.163 Item 18. • BM backstop motor, PL 11.163 Item 4. • BM PWB, PL 11.166 Item 10.

• Code: 311-066-00-150, 311-384-00-150
• Description: LVF BM Booklet Tamper 1 Move Failure RAP 311-066-00-150 The booklet tamper failed to clear the tamper home sensor. 11-384-00-150 The booklet tamper failed to move to the home position.
• Troubleshooting Guides: Check the following parts for damage: • Booklet tamper arms, PL 11.74 Item 2. • Booklet tamper assembly, PL 11.84 Item 3. The parts are good, Y↓N→Install new parts as necessary. Enter dC330 code 011-384. Actuate the booklet tamper home sensor, by moving the tamper arms fully out then fully in. The display changes. Y↓N→Go to Flag 1, check the booklet tamper home sensor, Q11-384. Refer to: • GP 11, How to Check a Sensor. • P/J108, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet tamper home sensor, PL 11.74 Item 6. Enter dC330 code 011-066 to run the booklet tamper motor, MOT11-066. The motor runs. Y↓N→Go to Flag 2, check the booklet tamper motor, MOT11-066. Refer to: • GP 10, How to Check a Motor. • P/J108, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet tamper motor, PL 11.74 Item 3. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-066-00-171, 311-384-00-171
• Description: HVF BM Tamper Failure RAP 311-066-00-171 The HVF tamper has failed to clear the home sensor. 311-384-00-171 The HVF tamper is not at the home sensor.
• Troubleshooting Guides: Enter dC330 code 011-384 Actuate the BM tamper 1 home sensor, Q11-384. The display changes. Y↓N→Go to Flag 1. Check Q11-384. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM tamper 1 home sensor, PL 11.162 Item 1. Enter dC330 code 011-066, to run the BM tamper 1 motor, MOT11-066. MOT11-066 runs. Y↓N→Go to Flag 2 and Flag 3. Check MOT11-066. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM tamper 1 motor, PL 11.162 Item 3. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM tamper 1 home sensor, PL 11.162 Item 1. • BM tamper 1 motor, PL 11.162 Item 3. • BM PWB, PL 11.166 Item 10.

• Code: 311-083-00-171, 311-440-00-171 … 311-443-00-171
• Description: Paper Pusher RAP 311-083-00-171 The paper pusher motor has stalled. 311-440-00-171 The paper pusher has failed to return to the home, (upper) position. 311-441-00-171 The paper pusher has failed to move from the home, (upper) position. 311-442-00-171 The paper pusher has failed to return to the away, (lower) position. 311-443-00-171 The paper pusher has failed to move from the away, (lower) position.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 011-083 to run the paper pusher motor, MOT11-083. MOT11-083 runs. Y↓N→Go to Flag 2. Check MOT11-083. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher motor, PL 11.145 Item 13. • HVF control PWB, PL 11.157 Item 2 Go to Flag 4. Check the stapler gate safety switch, S11-365. Refer to: • GP 13 How to check a switch • P/J304, HVF Control PWB • 311A-171 HVF Power Distribution RAP S11-365 is good. Y↓N→Install new components as necessary: • Sensor assembly, PL 11.145 Item 22. • HVF control PWB PL 11.157 Item 2. Enter dC330 code 011-171. Manually operate the paper pusher upper sensor, Q11-171, The display changes. Y↓N→Go to Flag 1. Check Q11-171. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher upper sensor, PL 11.145 Item 16. • HVF control PWB PL 11.157 Item 2 Enter dC330 code 011-173. Manually actuate the paper pusher lower sensor, Q11-173. The display changes. Y↓N→Go to Flag 3. Check Q11-173. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher lower sensor, PL 11.145 Item 16. • HVF control PWB PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Paper pusher upper sensor, PL 11.145 Item 22. • Paper pusher lower sensor, PL 11.145 Item 22. • Paper pusher motor, PL 11.145 Item 13. • HVF control PWB, PL 11.157 Item 2. • Stapler gate safety switch, PL 11.145 Item 17.

• Code: 311-100-00-110
• Description: 2K LCSS Paper Entry RAP 311-100-00-110 The leading edge of the sheet is late to the entry sensor.
• Troubleshooting Guides: Lower the paper entry guide assembly, PL 11.14 Item 8, to access the entry sensor. Enter dC330 code 011-100. Actuate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J304, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Entry sensor, PL 11.24 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-100-00-120
• Description: 1K LCSS Paper Entry RAP 311-100-00-110 The leading edge of the sheet is late to the entry sensor Q11-100.
• Troubleshooting Guides: Check the following: • 1K LCSS PWB DIP switch settings, refer to the 311E-120 1K LCSS PWB DIP Switch Settings RAP. • Ensure the paper tray guides are set to the correct position for the size of paper in the tray. • Check the input guide for damage or wear that could cause paper to jam. • Paper jam in the machine to 1K LCSS paper path. • IOT exit path and feed rolls. • Feeding performance from a paper tray loaded with a new ream of paper.
  . Lower the paper entry guide assembly, PL 11.110 Item 8, to access the entry sensor. Enter dC330, code 011-100 entry sensor, Q11-100. Actuate Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J8, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Entry sensor, PL 11.122 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-100-00-150, 311-101-00-150, 311-158-00-150, 311-163-00-150
• Description: LVF BM Paper Entry RAP 311-100-00-150 The lead edge of the sheet is late to the finisher entry sensor Q11-100. 311-101-00-150 The trail edge of the sheet is late from the finisher entry sensor Q11-100. 311-158-00-150 The lead edge of the sheet is late to the finisher entry sensor Q11-100, when feeding to the booklet maker compiler. 311-163-00-150 The trail edge of the sheet is late from the finisher entry sensor Q11-100, when feeding to the booklet maker compiler.
• Troubleshooting Guides: Check the following: • LVF PWB DIP switch settings, refer to 311F-150 LVF PWB and LVF BM PWB DIP Switch Settings RAP. • Ensure the paper tray guides are set to the correct position for the size of paper in the tray. • Check the paper entry guide for damage or wear that could cause paper to jam. • Paper jam in the machine to LVF BM paper path, ADJ 11.2-150 Machine to LVF BM Alignment. • IOT exit path and feed rolls. • Feeding performance from a paper tray loaded with a new ream of paper.
  Lower the paper entry guide assembly, PL 11.62 Item 7, to access the finisher entry sensor. Enter dC330, code 011-100. Actuate the finisher entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • GP 11, How to Check a Sensor. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Finisher entry sensor, PL 11.74 Item 3. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-100-00-171, 311-101-00-171
• Description: HVF Entry Sensor RAP 311-100-00-171 The paper leading edge is late arriving at the entry sensor. 311-101-00-171 The paper trailing edge is late leaving the entry sensor.
• Troubleshooting Guides: Enter dC330 code 011-100. Manually operate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Entry sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-000 to run the Transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Transport motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Entry sensor, PL 11.156 Item 2. • Transport motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. • Check if the HVF module has the W/TAG V-006 modifications installed. If the modifications have not been installed perform ADJ 11.13-171 HVF Performance Improvements W/ TAG V-006.

• Code: 311-110-00-110
• Description: Sheet Late to Hole Punch RAP 311-110-00-110 Sheet late at the punch sensor.
• Troubleshooting Guides: . Enter dC330 code 011-110-00. Actuate the punch sensor, Q11-110. The display changes. Y↓N→Go to Flag 1. Check Q11-110. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J307, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP Install new components as necessary: • Punch sensor, PL 11.6 Item 7. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-110-00-150
• Description: LVF BM Sheet Late to Hole Punch RAP 311-110-00-150 Sheet late at the punch sensor.
• Troubleshooting Guides: Check the following: • The LVF PWB DIP switch settings, refer to 311F-150 LVF PWB and LVF BM PWB DIP Switch Settings RAP. • Ensure the paper tray guides are set to the correct position for the size of paper in the tray. • For a paper jam at the entrance to the LVF BM. Check that there is no obstruction that would prevent a sheet from arriving in position for punching, refer to the 311H-150 Copy Damage in the LVF BM RAP. • The punch sensor, Q11-110 for chad debris.
  . Enter dC330, code 011-110. Actuate the punch sensor, Q11-110. The display changes. Y↓N→Go to Flag 1. Check Q11-110. Refer to: • GP 11, How to Check a Sensor. • P/J307, LVF PWB. • 311D-150 LVF BM Power Distribution RAP Repair or install new components as necessary: • Punch sensor, PL 11.54 Item 7. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-130-00-110, 311-132-00-110
• Description: Paper Exiting to Bin 0 RAP 311-130-00-110 The leading edge of the sheet is late to the top exit sensor. 311-132-100-10 The trailing edge of the sheet is late from the top exit sensor.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 011-001 to run transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J309, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 11.22 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-002 to energize the diverter gate solenoid, SOL11-002. SOL11-002 energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J306, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-130, actuate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J313, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Top exit sensor, PL 11.22 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-000 to energize the transport motor 1, MOT11-000. MOT11- 000 runs. Y↓N→Go to Flag 4. Check MOT11-000. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 11.14 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-130-00-120, 311-132-00-120
• Description: Paper Exiting to Bin 0 RAP 311-130-00-120 The leading edge of the sheet is late to the top exit sensor. 311-132-00-120 The trailing edge of the sheet is late from the top exit sensor.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 011-001 transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J16, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 11.120 Item 13. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: The diverter gate solenoid remains energized for 5 seconds. Enter dC330 code 011-002 diverter gate solenoid, SOL11-002. SOL11-002 energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J13, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Diverter gate solenoid, PL 11.118 Item 12. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-130, top exit sensor, Q11-130. Actuate Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Top exit sensor, PL 11.118 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-000, transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 4. Check MOT11-000. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J17, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 11.110 Item 2. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-130-00-150, 311-132-00-150
• Description: LVF BM Paper Exiting to Bin 0 RAP 311-130-00-150 The leading edge of the sheet is late to the top exit sensor. 311-132-100-150 The trailing edge of the sheet is late from the top exit sensor.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 011-001 to run transport motor 2, MOT11-001. The motor runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • GP 10, How to Check a Motor. • P/J309, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.70 Item 5. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-002 to energize the diverter gate solenoid, S11-002. The diverter gate solenoid energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • GP 12, How to Check a Solenoid. • P/J306, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Bin 0/bin 1 diverter gate solenoid, PL 11.70 Item 12. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-130, actuate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • GP 11, How to Check a Sensor. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Top exit sensor, PL 11.70 Item 11. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-000 to energize the transport motor 1, MOT11-000. The motor energizes. Y↓N→Go to Flag 4. Check MOT11-000. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.62 Item 2. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-130-00-171, 311-132-00-171
• Description: HVF Top Exit Sensor RAP 311-130-00-171 The paper leading edge is late arriving at the top exit sensor. 311-132-00-171 The paper trailing edge is late leaving the top exit sensor.
• Troubleshooting Guides: Enter dC330 code 011-130. Manually operate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Top exit sensor, PL 11.156 Item 3. • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-002. Energize the exit diverter solenoid, SOL 11-002. SOL11-002 energizes. Y↓N→Go to Flag 2. Check SOL 11-002. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-001 to run the transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Transport motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Top exit sensor, PL 11.156 Item 3. • Exit diverter solenoid, PL 11.150 Item 4. • Diverter gate, PL 11.153 Item 9. • Transport motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2.

• Code: 311-140-00-110, 311-142-00-110
• Description: Sheet Late to Bin 1 RAP 311-140-00-110 The leading edge of the sheet is late to the 2nd to top exit sensor, Q11-140. 311-142-00-110 The trailing edge of the sheet is late to the 2nd to top exit sensor, Q11-140.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors.. Enter dC330 code 011-001 to energize the transport motor 2, MOT11-001. MOT11- 110 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to check a motor. • P/J309, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 11.22 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-002 to energize the diverter solenoid, SOL11-002. The diverter solenoid energizes. Y↓N→Go to Flag 4. Check SOL11-002. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid or Clutch. • P/J306, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 2K LCSS PWB, PL 11.26 Item 1.. Enter dC330 code 011-140, actuate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J313, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • 2nd to top exit sensor, PL 11.23 Item 4. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-000 to energize the transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 11.14 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. If the fault is still present, perform the 311-319-00-110 Rear Tamper Move Failure RAP. NOTE: A software problem can cause the machine to incorrectly display the fault code 11-142- 110.

• Code: 311-140-00-120, 311-142-00-120
• Description: Sheet Late to Bin 1 RAP 311-140-00-120 The leading edge of the sheet is late to the 2nd to top exit sensor. 311-142-00-120 The trailing edge of the sheet is late to the 2nd to top exit sensor.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors.. Enter dC330 code 011-001 transport motor 2, MOT11-001 MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to check a motor. • P/J16, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 2, PL 11.118 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-002 diverter solenoid, SOL11-002 SOL11-002 energizes. Y↓N→Go to Flag 4. Check SOL11-002. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J13, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 1K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-140 2nd to top exit sensor, Q11-140. Actuate Q11-140 The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • 2nd to top exit sensor, PL 11.120 Item 4. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-000 transport motor 1, MOT11-000 MOT11-000 runs. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J17, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 11.110 Item 2. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-140-00-150, 311-142-00-150
• Description: LVF BM Sheet Late to Bin 1 RAP 11-140-00-150 The leading edge of the sheet is late to the 2nd to top exit sensor, Q11-140. 311-142-00-150 The trailing edge of the sheet is late to the 2nd to top exit sensor, Q11-140.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors.. Enter dC330, code 011-001 to energize the transport motor 2, MOT11-001. The motor energizes. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • GP 10, How to check a motor. • P/J309, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.70 Item 5. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-002 to energize the diverter solenoid, S11-002. Energize the solenoid. The diverter solenoid energizes. Y↓N→Go to Flag 4. Check SOL11-002. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J306, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • LVF PWB, PL 11.90 Item 8.. Enter dC330, code 011-140, actuate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • GP 11, How to Check a sensor. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • 2nd to top exit sensor, PL 11.23 Item 4. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-000 to energize the transport motor 1, MOT11-000. The motor energizes. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.62 Item 2. • LVF PWB, PL 11.90 Item 8. If the fault is still present, perform 311-319-00-150 Rear Tamper Move Failure RAP.

• Code: 311-140-00-171, 311-142-00-171
• Description: HVF 2nd to Top Exit Sensor RAP 311-140-00-171 The paper leading edge is late arriving at the 2nd to top exit sensor. 311-142-00-171 The paper trailing edge is late leaving the 2nd to top exit sensor.
• Troubleshooting Guides: Enter dC330 code 011-140. Manually activate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • 2nd to top exit sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-002. Energize the exit diverter solenoid SOL11-002. SOL11-002 energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-001 to run the transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Transport motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2 Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • 2nd to top exit sensor, PL 11.156 Item 2. • Exit diverter solenoid, PL 11.150 Item 4. • Diverter gate, PL 11.153 Item 9. • Transport motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2. • Check if the HVF module has the W/TAG V-006 modifications installed. If the modifications have not been installed perform ADJ 11.13-171 HVF Performance Improvements W/ TAG V-006.

• Code: 311-157-00-171, 311-161-00-171
• Description: HVF Buffer Position Sensor RAP 311-157-00-171 The paper leading edge is late arriving at the buffer position sensor. 311-161-00-171 The paper trailing edge is late leaving the buffer position sensor.
• Troubleshooting Guides: Enter dC330 code 011-157. Manually activate the buffer position sensor, Q11-157. The display changes. Y↓N→Go to Flag 1. Check Q11-157. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer position sensor, PL 11.156 Item 2. • HVF control PWB PL 11.157 Item 2. Enter dC330 code 011-000 to run the Transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Transport motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. Remove the hole punch assembly. Check the mechanical operation of the hole punch. The hole punch rotates unimpeded. Y↓N→Install a new hole punch assembly, PL 11.153 Item 1. Check the punch head motor, MOT11-043 and the punch head home sensor, Q11-350, refer to RAP 311-044-00-171 to 311-047-00-171Punch Unit Head and Position. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Buffer position sensor, PL 11.156 Item 2. • Transport motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. • Hole punch assembly, PL 11.153 Item 1.

• Code: 311-158-00-171, 311-160-00-171, 311-162-00-171, 311-163-00-171
• Description: HVF BM Entry RAP 311-158-00-171 The paper leading edge is late leaving the HVF booklet exit sensor to enter into the booklet maker. 311-160-00-171 The paper leading edge is late arriving at the BM entry sensor. 311-162-00-171 The paper trailing edge is late leaving the BM entry sensor. 311-163-00-171 The paper trailing edge is late leaving the HVF booklet exit sensor to enter into the booklet maker.
• Troubleshooting Guides: Enter dC330 code 011-158. Manually activate the HVF booklet exit sensor, Q11-158. The display changes. Y↓N→Go to Flag 1. Check Q11-158. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • HVF booklet exit sensor, PL 11.156 Item 3. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-074 to energize the BM diverter solenoid SOL11-074. SOL11-074 energizes. Y↓N→Go to Flag 2. Check SOL11-074. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-080 to run the bypass feed motor, MOT11-080. MOT11-080 runs. Y↓N→Go to Flag 3. Check MOT11-080. Refer to: • GP 10 How to Check a Motor. • P/J103, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bypass feed motor, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 8. Enter dC330 code 011-160. Manually activate the BM entry sensor, Q11-160. The display changes. Y↓N→Go to Flag 4. Check Q11-160. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • BM entry sensor, PL 11.161 Item 16. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-060 to run the BM compiler motor, MOT11-060. MOT11-060 runs. Y↓N→Go to Flag 5. Check MOT11-060. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • BM compiler motor, PL 11.166 Item 1. • HVF control PWB, PL 11.157 Item 2. Lower the stapler bracket assembly. Enter dC330 code 011-190 BM paper present sensor, Q11-190. Actuate Q11-190. The display changes. Y↓N→Go to Flag 6. Check Q11-190. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM paper present sensor, PL 11.168 Item 5. • BM PWB, PL 11.166 Item 10. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.166 Item 16. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • HVF booklet exit sensor, PL 11.156 Item 3. • BM diverter solenoid, PL 11.150 Item 4. • BM diverter gate, PL 11.153 Item 9. • BM compiler motor, PL 11.166 Item 1. • Bypass feed motor, PL 11.150 Item 2. • HVF control PWB, PL 11.157.

• Code: 311-160-00-150, 311-162-00-150
• Description: LVF Booklet Maker Entry RAP 311-160-00-150 The lead edge of the sheet was late to the booklet maker entry sensor. 311-162-00-150 The trail edge of the sheet was late from the booklet maker entry sensor.
• Troubleshooting Guides: Check the following parts for damage: • Booklet diverter gate, PL 11.75 Item 2. • Booklet compiler entrance guide, PL 11.75 Item 3. • Booklet maker compiler guide assembly, PL 11.75 Item 6. The parts are good, Y↓N→Install new parts as necessary. Enter dC330 code 011-160. Actuate the BM entry sensor. The display changes. Y↓N→Go to Flag 1, check the BM entry sensor, Q11-160. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM entry sensor, PL 11.75 Item 7. Enter dC330 code 011-391. Actuate the flapper home sensor. The display changes. Y↓N→Go to Flag 4, check the flapper home sensor, Q11-391. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet maker compiler guide assembly, PL 11.75 Item 6. Enter dC330 code 011-074 to energise the booklet diverter gate solenoid, SOL 11-074. The solenoid energises. Y↓N→Go to Flag 3, booklet diverter gate solenoid, SOL 11-074. Refer to: • GP 12, How to Check a Solenoid or Clutch • P/J303, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet diverter gate solenoid, PL 11.76/XX. Enter dC330 code 011-000 to run transport motor 1, MOT11-000. The motor runs. Y↓N→Go to Flag 2, check transport motor 1, MOT11-000. Refer to: • GP 10, How to Check a Motor. • P/J305, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Transport motor 1, PL 11.62 Item 2. Enter dC330 code 011-390 to run the BM flapper motor, MOT11-391. The motor runs. Y↓N→Go to Flag 5, check the BM flapper motor, MOT11-391. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet maker compiler guide assembly, PL 11.75 Item 6. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-164-00-171, 311-165-00-171
• Description: HVF Buffer Path RAP 311-164-00-171 The paper trailing edge is late leaving the buffer path sensor. 311-165-00-171 The paper leading edge is late arriving at the buffer path sensor.
• Troubleshooting Guides: Enter dC330 code 011-164. Manually activate the buffer path sensor, Q11-164. The display changes. Y↓N→Go to Flag 1. Check Q11-164. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer path sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-079 to run the buffer feed motor 1, MOT11-079. MOT11-079 runs. Y↓N→Go to Flag 2. Check MOT11-079. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer feed motor, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2 Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 9. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Buffer path sensor, PL 11.156 Item 2.

• Code: 311-172-00-171
• Description: HVF BM Compiler Exit Jam RAP 311-172-00-171 The trail edge is late leaving the BM compiler exit sensor.
• Troubleshooting Guides: Lower the stapler bracket assembly. Enter dC330 code 011-190 BM paper present sensor, Q11-190. Actuate Q11-190. The display changes. Y↓N→Go to Flag 1. Check Q11-190. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM paper present sensor, PL 11.168 Item 5. • BM PWB, PL 11.166 Item 10. Go to Flag 1. Check the connectors and harness between PJ568 and P/J556. Refer to GP 7. The wiring and connectors are good. Y↓N→Repair the wiring or install new components as necessary. Enter dC330 code 011-060 BM compiler motor, MOT11-060. MOT11-060 runs. Y↓N→Go to Flag 2. Check MOT11-060. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary • BM compiler motor, PL 11.166 Item 1. • BM PWB, PL 11.166 Item 10. Unlatch the entrance baffle assembly, PL 11.161 Item 22. Run MOT11-060 again. The BM entry roll rotates. Y↓N→Check the following components: • BM compiler motor belt, PL 11.166 Item 15. • BM entry roll pulley, PL 11.161 Item 14. • BM entry roll, PL 11.161 Item 15. Install new components as necessary. Make a 60 page booklet (15 sheets of paper). Check that the top sheet of paper has not been torn from the booklet. The booklet is good. Y↓N→Check that the components in the lower crease roll gear and clutch assembly are correctly installed. Refer to the replacement procedure-171 BM Crease Rolls, Gears and Bearings. Perform SCP 5 Final Actions.

• Code: 311-173-00-171 … 311-177-00-171
• Description: HVF Offset Unit RAP 311-173-00-171 The offset unit has failed to find its initialization point. 311-174-00-171 The offset unit has failed to return the home position. 311-175-00-171 The offset unit has failed to move from the home position. 311-176-00-171 The offset unit has failed to return to the away position. 311-177-00-171 The offset unit has failed to move from the away position.
• Troubleshooting Guides: Enter dC330 code 011-337. Manually activate the bin 1 offset sensor, Q11-337. The display changes. Y↓N→Go to Flag 1. Check Q11-337. Refer to: • GP 11 How to Check a Sensor • P/J302, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Bin 1 offset sensor, PL 11.140 Item 15 • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-187. Manually activate the offset index sensor, Q11-187. The display changes. Y↓N→Go to Flag 2. Check Q11-187. Refer to: • GP 11 How to Check a Sensor. • P/J302, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Offset index sensor, PL 11.140 Item 15 • Ejector assembly, PL 11.140 Item 2 • HVF control PWB, PL 11.157 Item 2 Enter dC330 code 011-176. Manually activate the offset away sensor, Q11-176. The display changes. Y↓N→Go to Flag 3. Check Q11-176. Refer to: • GP 11 How to Check a Sensor • P/J302, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Offset away sensor, PL 11.140 Item 15 • Ejector assembly, PL 11.140 Item 2 • HVF control PWB PL 11.157 Item 2 Enter dC330 code 011-034 to run the bin 1 offset motor, MOT11-034. MOT11-034 runs. Y↓N→Go to Flag 4. Check MOT11-034. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Bin 1 offset motor, PL 11.140 Item 19 • HVF control PWB, PL 11.157 Item 2 The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Bin 1 offset sensor, PL 11.140 Item 15 • Offset index sensor, PL 11.140 Item 15 • Offset away sensor, PL 11.140 Item 15 • Bin 1 offset motor, PL 11.140 Item 19 • HVF control PWB, PL 11.157 Item 2

• Code: 311-180-00-150, 311-182-00-150
• Description: LVF BM Exit Jam RAP 311-180-00-150 The lead edge is late arriving at the BM exit sensor. 311-182-00-150 The trail edge is late leaving the BM exit sensor.
• Troubleshooting Guides: Enter dC330 code 011-418. Actuate the crease blade motor encoder sensor, Q11-418, by rotating the crease blade handle. The display changes. Y↓N→Go to Flag 2. Check Q11-418. Refer to: • GP 11, How to Check a Sensor • P/J104, LVF BM PWB • 311D-150 LVF BM Power Distribution RAP Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1 • Crease blade motor encoder sensor, PL 11.82 Item 4 Release the crease roll nip pressure by moving the crease roll handle fully counter clockwise. Enter dC330 code 011-419. Actuate the BM crease roll motor encoder sensor, Q11-419 by rotating the crease roll handle slowly by hand. The display changes. Y↓N→Go to Flag 1. Check Q11-419. Refer to: • GP 11, How to Check a Sensor • P/J112, LVF BM PWB • 311D-150 LVF BM Power Distribution RAP Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1 • Crease roll motor encoder sensor, PL 11.86 Item 7 Enter dC330 code 011-409. Actuate the BM exit sensor, Q11-409. The display changes. Y↓N→Go to Flag 3. Check Q11-409. Refer to: • GP 11, How to Check a Sensor • P/J110, LVF BM PWB • 311D-150 LVF BM Power Distribution RAP Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1 • BM exit sensor, PL 11.88 Item 8 Enter dC330 code 011-062 to run the crease roll motor, MOT11-062. MOT11-062 runs. Y↓N→Go to Flag 4. Check MOT11-062. Refer to: • GP 10 How to Check a Motor. • P/J103, LVF BM PWB • 311D-150 LVF BM Power Distribution RAP Install new components as necessary: • Crease roll motor, PL 11.86 Item 5 • LVF BM PWB, PL 11.90 Item 1. Enter dC330 code 011-061 to run the crease blade motor, MOT11-061. MOT11-061 runs. Y↓N→Go to Flag 5. Check MOT11-061. Refer to: • GP 10 How to Check a Motor • P/J104, LVF BM PWB • 311D-150 LVF BM Power Distribution RAP Install new components as necessary: • Crease blade motor, PL 11.82 Item 2 • LVF BM PWB, PL 11.90 Item 1 The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new LVF BM PWB, PL 11.90 Item 1.

• Code: 311-180-00-171, 311-182-00-171
• Description: HVF BM Exit Jam RAP 311-180-00-171 The lead edge is late arriving at the BM exit sensor. 311-182-00-171 The trail edge is late leaving the BM exit sensor.
• Troubleshooting Guides: Enter dC330 code 011-418. Actuate the BM crease blade motor encoder sensor, Q11-418 by rotating the crease blade knob (6d). The display changes. Y↓N→Go to Flag 1. Check Q11-418. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease blade motor encoder sensor, PL 11.165 Item 1. Release the crease roll nip pressure by moving the crease roll handle fully counter clockwise. Remove the BM right hand cover, PL 11.168 Item 15, to access the crease rolls. Enter dC330 code 011-419. Actuate the BM crease roll motor encoder sensor, Q11-419 by rotating the crease rolls slowly by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-419. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll motor encoder sensor, PL 11.166 Item 9. Enter dC330 code 011-409. Actuate the BM exit sensor, Q11-409. The display changes. Y↓N→Go to Flag 3. Check Q11-409. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM exit sensor, PL 11.168 Item 17. Enter dC330 code 011-062 to run the BM crease roll motor, MOT11-062. MOT11-062 runs. Y↓N→Go to Flag 4. Check MOT11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-061 to run the BM crease blade motor, MOT11-061. MOT11-061 runs. Y↓N→Go to Flag 5. Check MOT11-061. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease blade motor, PL 11.165 Item 3. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-401 to run the BM crease roll gate motor, MOT11-401. MOT11-401 runs. Y↓N→Go to Flag 6 and Flag 7. Check MOT11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll gate motor, PL 11.166 Item 8. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.166 Item 10.

• Code: 311-183-00-171, 311-184-00-171
• Description: HVF BM Paper Jam RAP 311-183-00-171 The BM control PWB has detected an unexpected sheet in the booklet maker paper path. 311-184-00-171 The BM control PWB has detected a stray sheet in the booklet maker paper path after jam clearance
• Troubleshooting Guides: Enter dC330 code 011-190. Manually actuate the BM paper present sensor, Q11-190. The display changes. Y↓N→Go to Flag 1. Check Q11-190. Refer to: • GP 11 How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM paper present sensor, PL 11.168 Item 5. Enter dC330 code 011-409. Manually actuate the BM exit sensor. The display changes. Y↓N→Go to Flag 2. Check Q11-409. Refer to: • GP 11 How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM exit sensor, PL 11.168 Item 17. Enter dC330 code 011-160. Manually actuate the BM entry sensor, Q11-160. The display changes. Y↓N→Go to Flag 3. Check Q11-160. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM entry sensor, PL 11.161 Item 16. Enter dC330 code 011-183. Manually actuate the tri-folder entry sensor, Q11-183. The display changes. Y↓N→Go to Flag 4. Check Q11-183. Refer to: • GP 11 How to Check a Sensor. • P/J604, Tri Folder Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder control PWB, PL 11.193 Item 16. • Tri-folder entry sensor, PL 11.197 Item 11. Enter dC330 code 011-183. Manually actuate the tri-folder entry sensor Q11-183. The display changes. Y↓N→Go to Flag 5. Check between P/J602 pin 10 on the tri-folder control PWB and P/J563 pin 1 on the BM PWB. Refer to: • P/J563, BM PWB. • P/J602, Tri-folder Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Tri-folder control PWB, PL 11.193 Item 16. The fault may be intermittent, check the wiring. If necessary, install a new BM PWB, PL 11.166 Item 10.

• Code: 311-184-00-150, 311-494-00-150, 311-496-00-150
• Description: LVF BM Stray Sheet Detected RAP 311-184-00-150 A stray sheet is detected in the booklet maker after a jam clearance event. 311-494-00-150 A sheet is not detected at the BM staple paper detect sensor within the allowed time. 311-496-00-150 A sheet is not detected leaving the BM staple paper detect sensor within the allowed time.
• Troubleshooting Guides: Enter dC330 code 011-160. Actuate the BM entry sensor. The display changes. Y↓N→Go to Flag 1, check the BM entry sensor, Q11-160. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM entry sensor, PL 11.75 Item 7. Enter dC330 code 011-409. Actuate the BM exit sensor. The display changes. Y↓N→Go to Flag 2, check the BM exit sensor, Q11-409. Refer to: • GP 11, How to Check a Sensor. • P/J110, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM exit sensor, PL 11.88 Item 8. Enter dC330 code 011-444. Actuate the BM staple paper detect sensor. The display changes. Y↓N→Go to Flag 3, check the BM staple paper detect sensor, Q11-444. Refer to: • GP 11, How to Check a Sensor. • P/J108, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • BM staple paper detect sensor, PL 11.74 Item 4. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-185-00-171 … 311-187-00-171
• Description: Tri-Folder Exit Sensor and Assist Sensor RAP 311-185-00-171 The lead edge is late arriving at the folder exit sensor. 311-186-00-171 The trail edge is late leaving the folder exit sensor. 311-187-00-171 The lead edge is late arriving at the tri folder assist sensor.
• Troubleshooting Guides: Enter dC330 code 011-184. Manually actuate the tri folder assist sensor, Q11-184. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check the sensor, Q11-184. Refer to: • GP 11, How to Check a Sensor. • P/J604, P/J602, Tri Folder Control PWB • P/J563, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri folder assist gate sensor, PL 11.197 Item 6. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-185. Manually actuate the folder exit sensor, Q11-185. The display changes. Y↓N→Go to Flag 3 and Flag 4. Check Q11-185. Refer to: • GP 11, How to Check a Sensor. • P/J604, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Folder exit sensor, PL 11.197 Item 12. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-085 to energize the tri folder diverter solenoid, SOL11-085. SOL11-085 energizes. Y↓N→Go to Flag 5 and Flag 6. Check SOL11-085. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J602, P/J603, Tri Folder Control PWB. • P/J563, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Diverter solenoid, PL 11.197 Item 16. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-086 to energize the tri folder assist gate solenoid, SOL11-086. SOL11- 086 energizes. Y↓N→Go to Flag 7 and Flag 8. Check SOL 11-086. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J563, BM PWB. • P/J602, P/J603, Tri Folder Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder assist solenoid, PL 11.197 Item 8. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-087 to energize the drive clutch, CL11-087. CL11-087 energizes. Y↓N→Go to Flag 9 and Flag 10. Check CL11-087. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J563, BM PWB. • P/J602, P/J603, Tri Folder Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Drive clutch, PL 11.193 Item 9. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-062 to run the BM crease roll motor, MOT11-062. MOT11-062 runs. Y↓N→Go to Flag 11. Check MOT11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 8. • BM PWB, PL 11.166 Item 10. Perform SCP 5 Final Actions.

• Code: 311-188-00-171, 311-189-00-171
• Description: HVF Nip Split RAP 311-188-00-171 The nip split has failed to operate. 311-189-00-171 The nip split has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 011-081 to run the nip split motor, MOT11-081. The nip-split mechanism can be heard. Y↓N→Go to Flag 3. Check MOT11-081. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip split motor, PL 11.153 Item 15. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-159. Manually actuate the nip home sensor, Q11-159. The display changes. Y↓N→Go to Flag 1. Check Q11-159. Refer to: • GP 11, How to Check a Sensor. • P/J101, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip home sensor, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-170. Manually actuate the nip split sensor, Q11-170. The display changes. Y↓N→Go to Flag 2. Check Q11-170. Refer to: • GP 11, How to Check a Sensor. • P/J101, P/J102HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip split sensor, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5, Final Actions.

• Code: 311-191-00-171, 311-193-00-171, 311-194-00-171, 311-196-00-171
• Description: Inserter Paper Jam RAP 311-191-00-171 The leading edge is late arriving at the inserter standby sensor. 311-193-00-171 The trailing edge is late leaving the inserter standby sensor. 311-194-00-171 The leading edge is late arriving at the inserter TE sensor. 311-196-00-171 The trailing edge is late leaving the inserter TE sensor. Fault code 311-191-00 may also be generated where a fault in the inserter causes jamming in the IOT.
• Troubleshooting Guides: Enter dC330 code 011-155. Manually actuate the inserter TE sensor, Q11-155. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check Q11-155. Refer to: • GP 11, How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter TE sensor, PL 11.179 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Measure the voltage of pin 2 of P/J11. Manually actuate the acceleration sensor. The voltage changes. Y↓N→Go to Flag 3 and Flag 4. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB Install new components as necessary: • Acceleration sensor, PL 11.175 Item 10. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at pin 2 of P/J702 on the HVF PWB. Open the front door and open 8a jam clearance guide. Manually actuate the inserter standby sensor with a sheet of paper. The voltage changes. Y↓N→Go to Flag 5. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J702, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter standby sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-077, to energize the inserter clutch, CL11-077. CL11-077 energizes. Y↓N→Go to Flag 6 (W/O TAG V-001) or Flag 10 (W/TAG V-001) and Flag 7. Check CL11-077. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J13, P/J5, Inserter PWB. • P/J703, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter clutch, PL 11.179 Item 3. • Inserter control PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-078 to run the inserter motor, MOT11-078. MOT11-078 runs. Y↓N→Go to Flag 8 and Flag 9. Check MOT11-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB • P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter motor, PL 11.181 Item 1. • Inserter control PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-198-00-150
• Description: LVF Stray Sheet Detected RAP 311-198-00-150 A stray sheet is detected in the LVF after a jam clearance event.
• Troubleshooting Guides: Lower the paper entry guide assembly, PL 11.62 Item 7, to access the finisher entry sensor. Enter dC330, code 011-100. Actuate the finisher entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • GP 11, How to Check a Sensor. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Finisher entry sensor, PL 11.74 Item 3. • LVF PWB, PL 11.90 Item 8.. Enter dC330, code 011-110. Actuate the punch sensor, Q11-110. The display changes. Y↓N→Go to Flag 2. Check Q11-110. Refer to: • GP 11, How to Check a Sensor. • P/J307, LVF PWB. • 311D-150 LVF BM Power Distribution RAP Repair or install new components as necessary: • Punch sensor, PL 11.54 Item 7. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-130, actuate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 3. Check Q11-130. Refer to: • GP 11, How to Check a Sensor. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Top exit sensor, PL 11.70 Item 11. • LVF PWB, PL 11.90 Item 8.. Enter dC330, code 011-140, actuate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 4. Check Q11-140. Refer to: • GP 11, How to Check a sensor. • P/J314, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • 2nd to top exit sensor, PL 11.23 Item 4. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-198-00-171, 311-199-00-171
• Description: HVF Paper Jam RAP 311-198-00-171 A stray sheet was detected in the finisher, after a jam clearance. 311-199-00-171 An unexpected sheet has been detected in the finisher.
• Troubleshooting Guides: Enter dC330 code 011-100. Manually activate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Entry sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-157. Manually activate the buffer position sensor, Q11-157. The display changes. Y↓N→Go to Flag 2. Check Q11-157. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer position sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-164. Manually activate the buffer path sensor, Q11-164. The display changes. Y↓N→Go to Flag 3. Check Q11-164. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer path sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-140. Manually activate the stacker exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 4. Check Q11-140. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Stacker exit sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-130. Manually activate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 5. Check Q11-130. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Top exit sensor, PL 11.156 Item 3. • HVF control PWB, PL 11.157 Item 2. HVF BM machines only, enter dC330 code 011-158. Manually activate the HVF booklet exit sensor, Q11-158. The display changes. Y↓N→Go to Flag 6. Check Q11-158. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • HVF booklet exit sensor, PL 11.156 Item 3. • HVF control PWB PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components.

• Code: 311-300-00-110, 311-302-00-110, 311-303-00-110
• Description: Interlocks RAP 311-300-00-110 The docking interlock is open during run mode. 311-302-00-110 The top cover interlock is open during run mode. 311-303-00-110 The front door interlock is open during run mode.
• Troubleshooting Guides: Go to Flag 1. Check for +24V on P/J302 pin 1. If the voltage is not present, refer to the 311D- 110 2K LCSS Power Distribution RAP. Go to the relevant procedure: • 311-300-00-110 Docking Interlock Checkout • 311-302-00-110 Top Cover Interlock Checkout • 311-303-00-110 Front Door Interlock Checkout 311-300-00-110 Docking Interlock Checkout Un-dock the 2K LCSS-110. Check the docking interlock switch, S11-300 as follows: • Check the interlock actuator on the machine is not damaged or missing. NOTE: The wiring harness passes underneath the docking interlock switch housing. If this harness is not correctly positioned, the switch can be mis-located, giving intermittent docking interlock problems. • Enter dC330 code 011-300. Actuate S11-300. If the display does not change, refer to: – GP 13, How to Check a Switch –. – P/J302, 2K LCSS PWB. • Go to Flag 1. Check the wiring between P/J302 and S11-300. • If necessary, install a new docking interlock switch, PL 11.4 Item 2. 311-302-00-110 Top Cover Interlock Checkout Check the top cover interlock switch, S11-302 as follows: • Check the switch actuator. • Enter dC330 code 011-302. Actuate S11-302. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J315, 2K LCSS PWB. • Go to Flag 3. Check the wiring between P/J315 and S11-302. • If necessary, install a new top cover interlock s witch, PL 11.26 Item 6. 311-303-00-110 Front Door Interlock Checkout Check the front door interlock switch, S11-303 as follows: • Check the switch actuator. • Enter dC330 code 011-303-00. Actuate S11-303. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J302, 2K LCSS PWB. • Go to Flag 2. Check the wiring between P/J302 and S11-303. • If necessary, install a new front door interlock switch, PL 11.26 Item 5. Perform SCP 5 Final Actions.

• Code: 311-300-00-120, 311-302-00-120, 311-303-00-120
• Description: Interlocks RAP 311-300-00-120 The docking interlock is open during run mode. 311-302-00-120 The top cover interlock is open during run mode. 311-303-00-120 The front door interlock is open during run mode.
• Troubleshooting Guides: Go to Flag 1. Check for +24V on pin 1. If the voltage is not present, refer to 311C-120 1K LCSS Power Distribution RAP. Go to the appropriate procedure: • 311-300-00-120 Docking Interlock Checkout • 311-302-00-120 Top Cover Interlock Checkout • 311-303-00-120 Front Door Interlock Checkout 311-300-00-120 Docking Interlock Checkout Undock the 1K LCSS, refer to-120., check the docking interlock switch, S11-300 as follows: • While supporting the 1K LCSS, slide the 1K LCSS 5cm (2 inches) away from the machine. Check the interlock actuator on the machine is not damaged or missing. NOTE: The wiring harness passes underneath the docking interlock switch housing. If this harness is not correctly positioned, the switch can be mis-located, giving intermittent docking interlock problems. • Enter dC330 code 011-300, docking interlock switch, S11-300. While supporting the 1K LCSS, slide the 1K LCSS 5cm (2 inches) away from the machine to de-actuate S11-300. If the display does not change, refer to: – GP 13, How to Check a Switch – P/J6, 1K LCSS PWB • Go to Flag 1. Check the wiring between P/J5 and S11-300. • If necessary, install a new docking interlock switch, PL 11.102 Item 2. 311-302-00-120 Top Cover Interlock Checkout Check the top cover interlock switch, S11-302 as follows: • Check the switch actuator. • Enter dC330 code 011-302, top cover interlock switch, S11-302. Actuate S11-302. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J5, 1K LCSS PWB • Go to Flag 3. Check the wiring between P/J6 and S11-302. • If necessary, install a new top cover interlock switch, PL 11.124 Item 6. 311-303-00-120 Front Door Interlock Checkout Check the front door interlock switch, S11-303 as follows: • Check the switch actuator. • Enter dC330 code 011-303, front door interlock switch, S11-303. Actuate S11-303. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J5, 1K LCSS PWB • Go to Flag 2. Check the wiring between P/J5 and S11-303. • If necessary, install a new front door interlock switch, PL 11.124 Item 5. Perform SCP 5 Final Actions.

• Code: 311-300-00-150, 311-302-00-150, 311-303-00-150
• Description: Interlocks RAP 311-300-00-150 The docking interlock is open during run mode. 311-302-00-150 The top cover interlock is open during run mode. 311-303-00-150 The front door interlock is open during run mode.
• Troubleshooting Guides: Go to Flag 1. Check for +24V on P/J302 pin 1. If the voltage is not present, refer to 311D-110 LVF BM Power Distribution RAP. Go to the appropriate RAP: • 311-300-00-150 Docking Interlock RAP • 311-302-00-150 Top Cover Interlock RAP • 311-303-00-150 Front Door Interlock RAP 311-300-00-150 Docking Interlock RAP Un-dock the LVF BM-150, Check the docking interlock switch, S11-300 as follows: • Check the interlock actuator on the machine is not damaged or missing. • Enter dC330, code 011-300. Actuate the switch, if the display does not change, refer to: – GP 13, How to Check a Switch –. – P/J302, LVF PWB. • Go to Flag 1. Check the wiring between P/J302 and the switch. • If necessary, install a new switch, PL 11.52 Item 2. 311-302-00-150 Top Cover Interlock RAP Check the top cover interlock switch, S11-302 as follows: • Check the switch actuator. • Enter dC330, code 011-302. Actuate the switch, if the display does not change, refer to: – GP 13, How to Check a switch –. – P/J315, LVF PWB. • Go to Flag 3. Check the wiring between P/J315 and the switch. • If necessary, install a new switch, PL 11.76 Item 6. 311-303-00-150 Front Door Interlock RAP Check the front door interlock switch, S11-303 as follows: • Check the switch actuator. • Enter dC330, code 011-303. actuate the switch, if the display does not change, refer to: – GP 13, How to Check a switch –. – P/J302, LVF PWB. • Go to Flag 2. Check the wiring between P/J302 and the switch. • If necessary, install a new switch, PL 11.76 Item 5. Perform SCP 5 Final Actions.

• Code: 311-300-00-171, 311-302-00-171, 311-303-00-171
• Description: HVF Docking and Interlock RAP 311-300-00-171 The finisher was detected to be undocked in the run mode. 311-302-00-171 The top cover interlock was detected open during a run. 311-303-00-171 The finisher front door interlock was detected open during a run.
• Troubleshooting Guides: Go to the appropriate procedure: • 311-300-00-171 Docking Interlock Checkout • 311-302-00-171 Top Cover Interlock Checkout • 311-303-00-171 Front Door Interlock Checkout 311-300-00-171 Docking Interlock Checkout Check the docking interlock switch, S11-300. • Check the switch actuator mounted on the machine is correctly installed and un-broken. • Enter dC330 code 011-300, actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB –, Flag 3. • Check the wiring, GP 7. • If necessary, install new components: – Docking interlock switch, PL 11.130 Item 16. 311-302-00-171 Top Cover Interlock Checkout Check the top cover interlock switch, S11-302. • Check the switch actuator is not damaged. • Enter dC330 code 011-302 actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB. –, Flag 1. • Check the wiring, GP 7. • If necessary, install a new top cover interlock switch, PL 11.145 Item 24. . 311-303-00-171 Front Door Interlock Checkout Check the front door interlock switch, S11-303. • Check the switch actuator on the inside of the front door is not damaged. • Enter dC330 code 011-303 actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB. –, Flag 2. • Check the wiring, GP 7. • If necessary, install a new front door interlock switch, PL 11.145 Item 29.

• Code: 311-306-00-171, 311-309-00-171
• Description: HVF Inserter Interlock RAP 311-306-00-171 The inserter top cover interlock was detected open in the run mode. 11-309-00-171 The inserter left hand door was detected open in the run mode.
• Troubleshooting Guides: Enter dC330 code 011-306. Open and close the top cover to actuate the switch. The display changes Y↓N→Refer to: • GP 13 How to Check a Switch. •, Flag 1 and Flag 2. • P/J1, P/J5, P/J4, Inserter PWB. • P/J701, P/J703, HVF Control PWB. • Check the wiring, GP 7. If necessary install new components: • Inserter top cover interlock switch, PL 11.177 Item 8. • Inserter PWB, PL 11.179 Item 9. • HVF Control PWB, PL 11.157 Item 2. Open the top cover. Enter dC330 code 011-431, open and close the left hand door to actuate the switch. The display changes. Y↓N→Refer to: • GP 13 How to Check a Switch. •, Flag 3 and Flag 4. • P/J2, P/J4, Inserter PWB. • P/J701, HVF Control PWB • Check the wiring, GP 7. If necessary install new components: • Inserter left door interlock switch, PL 11.175 Item 18. • Inserter PWB, PL 11.179 Item 9. • HVF Control PWB, PL 11.157 Item 2. The fault may be intermittent. Check the wiring and the routing of the harness. Refer to GP 7.

• Code: 311-307-00-171, 311-308-00-171
• Description: Tri-folder Interlock RAP 311-307-00-171 The Tri-folder top cover interlock was detected open during a run. 311-308-00-171 The Tri-folder front door interlock was detected open during a run.
• Troubleshooting Guides: Check that the yellow, +24V interlock LED on the BM PWB is lit. The LED is lit. Y↓N→Go to Flag 1, Flag 2 and Flag 3. Check the wiring and repair as necessary. Check the TF top cover interlock switch and the TF front door interlock switch, S11-393. Refer to: • GP 13 How to Check a Switch. • P/J601, Tri Folder Control PWB. • P/J553, BM PWB. • P/J559, BM PWB. • P/J131, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Top cover interlock switch, PL 11.197 Item 3. • Front door interlock switch, PL 11.197 Item 2. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-393. Open the tri-folder front door. The display changes. Y↓N→Go to Flag 4 and Flag 5. Check the wiring and repair as necessary. Check the tri-folder front door interlock, S11-393. Refer to: • GP 13 How to Check a Switch. • P/J605, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder front door interlock switch, PL 11.197 Item 3. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-394. Open the tri-folder top cover door assembly. The display changes. Y↓N→Go to Flag 6 and Flag 7. Check the wiring and repair as necessary. Check the Tri-folder top cover interlock sensor, Q11-394. Refer to: • GP 11 How to Check a Sensor. • P/J605, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Top cover interlock sensor, Q11-394, PL 11.190 Item 10. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Perform SCP 5 Final Actions.

• Code: 311-319-00-110
• Description: Rear Tamper Move Failure RAP 311-319-00-110 The rear tamper away home sensor has failed. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT11-004. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J312, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 11.16 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-311, actuate the rear tamper home sensor, Q11-311. The display changes. Y↓N→Go to Flag 1. Check Q11-311. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Rear tamper home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: The away home position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330 code 011-319. Actuate the rear tamper away home sensor, Q11-319. The display changes. Y↓N→Go to Flag 2. Check Q11-319. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Rear tamper away home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-319-00-120
• Description: Rear Tamper Move Failure RAP 311-319-00-120 The rear tamper away home sensor has failed. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 codes 11-004 and 11-006 alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT11-004. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J9, 1K LCSS PWB. • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Tamper assembly, PL 11.112 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-311. Actuate the rear tamper home sensor, Q11-311. The display changes. Y↓N→Go to Flag 1. Check Q11-311. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J16, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Rear tamper home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: The away home position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330 code 011-319. Actuate the rear tamper away home sensor, Q11-319. The display changes. Y↓N→Go to Flag 2. Check Q11-319. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J16, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Rear tamper away home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311-319-00-150
• Description: LVF BM Rear Tamper Move Failure RAP 311-319-00-150 The rear tamper away home sensor has failed. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT11-004. Refer to: • GP 10, How to Check a Motor. • P/J312, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.64 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330 code 011-311, actuate the rear tamper home sensor Q11-311. The display changes. Y↓N→Go to Flag 1 and check Q11-311. Refer to: • GP 11, How to Check a Sensor. • P/J312, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Rear tamper home sensor, PL 11.64 Item 3. • LVF PWB, PL 11.90 Item 8. NOTE: The away position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330, code 011-319, actuate the rear tamper away sensor Q11-319. The display changes. Y↓N→Go to Flag 2 and check Q11-319. Refer to: • GP 11, How to Check a Sensor. • P/J312, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Rear tamper away sensor, PL 11.64 Item 3. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311-320-00-110, 311-322-00-110
• Description: Ejector Movement Failure RAP 311-320-00-110 The ejector is not at the home position. 311-322-00-110 The ejector fails to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 011-322, actuate the ejector out sensor, Q11-322. The display changes. Y↓N→Go to Flag 2. Check Q11-322. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J304, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector out sensor, PL 11.18 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-320, actuate the ejector home sensor, Q11-320. The display changes. Y↓N→Go to Flag 1. Check Q11-320. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J304, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector home sensor, PL 11.18 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-023 ejector cycle, check the operation of the ejector motor, MOT11- 020. MOT11-020 runs. Y↓N→Go to Flag 3. Check MOT11-020. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J303, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.18 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-023 ejector cycle, check the ejector cycles. Stack the code 011-320 ejector sensor home, then cycle the ejector. Stack the code 011-322 ejector sensor out, then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the following components; •. Pulley/drive gear, PL 11.18. • Ejector belt, PL 11.18 Item 5. Install new components as necessary: • Pulley/drive gear, PL 11.18. • Ejector belt, PL 11.18 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 11.20 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 11.18 Item 1. Perform SCP 5 Final Actions. Enter dC330 code 011-177, ejector motor encoder sensor, Q11-177. Actuate the sensor by slowly rotating the ejector motor The display changes. Y↓N→Go to Flag 4. Check Q11-177. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J304, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • Ejector motor encoder sensor, PL 11.18 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform the 311G-110 2K LCSS PWB Damage RAP.

• Code: 311-320-00-120, 311-322-00-120
• Description: Ejector Movement Failure RAP 311-320-00-120 The ejector is not at the home position. 311-322-00-120 The ejector fails to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to move from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: For clarity, the 1K LCSS is shown removed from the machine. Enter dC330 code 011-322, ejector out sensor, Q11-322. Actuate Q11-322. The display changes. Y↓N→Go to Flag 2. Check Q11-322. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J8, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Ejector out sensor, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-320, ejector home sensor, Q11-320. Actuate Q11-320. The display changes. Y↓N→Go to Flag 1. Check Q11-320. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J8, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Ejector home sensor, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-023 to check the operation of the ejector motor, MOT11-020. MOT11- 020 runs. Y↓N→Go to Flag 3. Check MOT11-020. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J15, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.114 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 011-023 ejector cycle, check the ejector cycles. Stack the code 011-320 ejector sensor home, then cycle the ejector. Stack the code 011-322 ejector sensor out, then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the following components; •. Pulley/drive gear, PL 11.114 Item 7. • Ejector belt, PL 11.114 Item 5. Install new components as necessary: • Pulley/drive gear, PL 11.114 Item 7. • Ejector belt, PL 11.114 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed, refer to the 311-364-00-120 Stapling Failure RAP. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 11.116 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 11.114 Item 1. Perform SCP 5 Final Actions. Enter dC330 code 011-177, ejector motor encoder sensor, Q11-177. Actuate the sensor by slowly rotating the ejector motor. The display changes. Y↓N→Go to Flag 4. Check Q11-177. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J8, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • Ejector motor encoder sensor, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform the 311F-120 1K LCSS PWB Damage RAP, if necessary install a new 1K LCSS PWB, PL 11.124 Item 1.

• Code: 311-320-00-150, 311-322-00-150
• Description: Ejector Movement Failure RAP 311-320-00-150 The ejector is not at the home position. 311-322-00-150 The ejector fails to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All LVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 011-322 actuate the ejector out sensor, Q11-322. The display changes. Y↓N→Go to Flag 2. Check Q11-322. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector out sensor, PL 11.66 Item 3. • LVF PWB, PL 11.90 Item 8 Enter dC330, code 011-320, actuate the ejector home sensor, Q11-320. The display changes. Y↓N→Go to Flag 1. Check Q11-320. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector home sensor, PL 11.66 Item 3. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-023 ejector cycle, check the operation of the ejector motor MOT11- 020. The ejector motor runs. Y↓N→Go to Flag 3. Check the ejector motor, MOT11-020. Refer to: • GP 10, How to Check a Motor. •. • P/J303, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or Install new components as necessary: • Ejector assembly, PL 11.66 Item 1. • LVF PWB, PL 11.90 Item 8. Enter dC330, code 011-023 ejector cycle, check the ejector cycles. Stack the code 011-320 ejector sensor home, then cycle the ejector. Stack the code 011-322 ejector sensor out, then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the following components, install new components as necessary; • Pulley drive gear, PL 11.66 Item 8. • Ejector belt, PL 11.66 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 11.68 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 11.66 Item 1. Perform SCP 5 Final Actions. Enter dC330, code 011-177, actuate the ejector motor encoder sensor, Q11-177. The display changes. Y↓N→Go to Flag 4. Check Q11-177. Refer to: • GP 11 How to Check a Sensor. •. • P/J304, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • Ejector motor encoder sensor, Q11-096, PL 11.66 Item 3. • LVF PWB, PL 11.90 Item 8.

• Code: 311-360-00-110
• Description: Staple Head Operation Failure RAP 311-360-00-110 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open. NOTE: Staple head operation faults can be caused by offline stapling failures. The user may be attempting to staple a set that exceeds the number of sheets/weight capacity. There may also be an offline stapling problem, refer to 311A-110 Offline Stapling Fault RAP.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Place two sheets of paper in the stapler jaws. Enter dC330, code 011-050 to cycle the staple head once, and 11-051 to reverse the staple head to the home position. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the 2K LCSS PWB and the staple head. The wiring is good. Y↓N→Repair the wiring.

• Code: 311-364-00-110
• Description: Stapling Failure RAP 311-364-00-110 Staples in the stapling head are not primed.
• Troubleshooting Guides: . Enter dC330 code 011-361, actuate the SH 1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J308, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • SH 1 paper sensor, PL 11.20 Item 4. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 2K LCSS interlocks are made. Follow the customer instruction label inside the 2K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11and repeat the check. If the first two staples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP 5 Final Actions Install a new staple head unit, PL 11.20 Item 5. Perform SCP 5 Final Actions.

• Code: 311-364-00-120
• Description: Stapling Failure RAP 311-364-00-120 Staples in the stapling head are not primed.
• Troubleshooting Guides: . Enter dC330 code 011-361 SH 1 paper sensor, Q11-361. Actuate Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Sensor. • P/J7, 1K LCSS PWB • 311C-120 1K LCSS Power Distribution RAP. Install new components as necessary: • SH 1 paper sensor, PL 11.116 Item 4. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 1K LCSS interlocks are made. Follow the customer instruction label inside the 1K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two staples are not partially formed, install a new stapler assembly, PL 11.116 Item 1. Perform SCP 5 Final Actions Install a new staple head unit, PL 11.116 Item 5. Perform SCP 5 Final Actions.

• Code: 311-371-00-110
• Description: Staple Head Unit Movement Failure RAP 311-371-00-110 The staple head unit fails to move. NOTE: The home position is when the staple head unit is at the corner stapling position (fully to the front of the 2K LCSS and rotated through 45 degrees).
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. Enter dC330 code 011-021 to move the ejector assembly fully to the right. Enter code 011-055 to cycle the SU1 motor, MOT11-053. The stapling unit cycles back and forth along the track. Y↓N→Go to Flag 3. Check MOT11-053. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J308, 2K LCSS PWB. • 311D-110. 2K LCSS Power Distribution RAP. Install new components as necessary: • Stapler traverse assembly, PL 11.20 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-370-00. Actuate the SU1 home sensor, Q11-370, by moving the stapler unit to and from the home position using the green thumb-wheel. The display changes. Y↓N→Go to Flag 1. Check Q11-370. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11. How to check a sensor. •. • P/J308, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • SU1 home sensor, PL 11.20 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 011-021 to move the ejector assembly fully to the right. Enter code 011-371. Actuate the SU1 front index sensor, Q11-371, by moving the stapler unit to and from the flag position (approximately 115mm (4.5 inches) from the front of the track) using the green thumbwheel. The display changes. Y↓N→Go to Flag 2. Check Q11-371. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J308, 2K LCSS PWB. • 311D-110 2K LCSS Power Distribution RAP. Install new components as necessary: • SU1 front index sensor, PL 11.20 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311-371-00-171 … 311-377-00-171
• Description: HVF Stapler Position and Priming RAP 311-371-00-171 The stapler did not move from the home position. 311-372-00-171 The stapler did not return to the home position. 311-373-00-171 The stapler did not enter the mid home position. 311-374-00-171 The stapler did not leave the mid home position. 311-375-00-171 The stapler jaw did not enter the home position. 311-376-00-171 The stapler jaw did not leave the home position. 311-377-00-171 A stapler priming failure was detected.
• Troubleshooting Guides: Enter dC330 code 011-053 to run the stapler unit motor, MOT11-053 and send it to the inboard end of its travel. The motor runs. Y↓N→Go to Flag 5. Check MOT11-053. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. With the stapler unit still at the inboard end, enter dC330 code 011-360, stapler home sensor. Manually activate the stapler home sensor, Q11-360. The display changes. Y↓N→Go to Flag 1. Check Q11-360. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-054 to send the stapler unit to the outboard end of the machine. Enter code 011-175, stapler unit mid home sensor. Manually activate the stapler unit mid home sensor, Q11-175. The display changes. Y↓N→Go to Flag 4. Check Q11-373. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. • 311A-171 HVF Power Distribution RAP Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. Place two sheets of paper in the stapler jaws. Raise the finisher top cover., lower the paper pusher fully down and lower the top cover. Enter dC330 code 011-050 to run the staple head motor, MOT11-050. MOT11-050 runs. Y↓N→Go to Flag 6. Check the wiring and repair as necessary. Check the stapler gate safety switch. Refer to: • GP 13 How to Check a Switch. • P/J304, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Sensor assembly, PL 11.145 Item 22. • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. With the paper still in place, re-enter the code 011-050 to run the staple head motor, MOT11-050. MOT11- 050 runs. Y↓N→Go to Flag 2. Check MOT11-050. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. If the stapler is now working satisfactorily, perform SCP 5 Final Actions. If necessary, continue with this RAP. Remove the stapled paper and raise the paper pusher fully upwards. Go to Flag 3. +5V is available at T502 between pins 1 and 4, also between pin 1 and 7 on the staple head. Y↓N→Check the wiring between P/J T502 and P/J301. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-364 actuate the stapler priming sensor, Q11-364, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 9 when Q11-364 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 9 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-363 actuate the stapler cartridge sensor, Q11-363, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 10 when Q11-363 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 10 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-360 to monitor the staple home sensor Q11-360, stack the code 011- 050 to cycle the staple head. The display changes. Y↓N→Go to Flag 3. Check for a change in signal level at P/J301 pin 12, while code 011-050 is running. The signal level changes. Y↓N→Check the wiring between P/J301 pin 12 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-362, actuate the low staples sensor, Q11-362, by removing and installing the staple cartridge. The display changes. Y↓N→Go to Flag 3. Check for a change in signal level at P/J301 pin 13 when Q11-362 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 13 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF control PWB, PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components.

• Code: 311-377-00-150
• Description: LVF BM Stapling Failure RAP 311-377-00-150 Staples in the staple head unit are not primed.
• Troubleshooting Guides: . Enter dC330, code 011-361, actuate the SH 1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • GP 11, How to Check a Sensor. • P/J308, LVF PWB. • 311D-150 LVF BM Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.68 Item 4. • LVF PWB, PL 11.90 Item 8. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the LVF BM interlocks are made. Follow the customer instruction label inside the LVF BM front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 11.68 Item 7 and repeat the check. If the first two staples are not partially formed, install a new staple head unit, PL 11.68 Item 5. Perform SCP 5 Final Actions Install a new staple head unit, PL 11.68 Item 5. Perform SCP 5 Final Actions.

• Code: 311-378-00-150, 311-379-00-150
• Description: LVF BM Booklet Stapler Assembly Failure RAP 311-378-00-150 The front booklet staple cartridge assembly has not been correctly primed within the required time. 311-379-00-150 The rear booklet staple cartridge assembly has not been correctly primed within the required time.
• Troubleshooting Guides: Enter dC330, code 011-442, actuate the front staple cartridge primed sensor, Q11-442 by inserting a staple cartridge that has correctly primed staples in the front staple cartridge holder, then remove that cartridge and insert a cartridge that does not have primed staples. The display changes. Y↓N→Go to Flag 1. Check Q11-442. Refer to: • GP 11, How to Check a Sensor • P/J111, LVF PWB • 311D-150 LVF BM Power Distribution RAP • Wiring harness repairs Repair or install new components as necessary: • LVF PWB, PL 11.90 Item 8 • BM staple cartridge assembly, PL 11.78 Item 6 Enter dC330, code 011-443, actuate the rear staple cartridge primed sensor, Q11-443 by inserting a staple cartridge that has correctly primed staples in the rear staple cartridge holder, then remove that cartridge and insert a cartridge that does not have primed staples. The display changes. Y↓N→Go to Flag 2. Check Q11-442. Refer to: • GP 11, How to Check a Sensor • P/J111, LVF PWB • 311D-150 LVF BM Power Distribution RAP • Wiring harness repairs Repair or install new components as necessary: • LVF PWB, PL 11.90 Item 8 • BM staple cartridge assembly, PL 11.78 Item 6 The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-380-00-171
• Description: HVF Punch Unit Paper Edge Detect RAP 311-380-00-171 The punch unit failed to detect the edge of the paper.
• Troubleshooting Guides: Go to Flag 1. Check the wiring and repair as necessary. Check the paper edge sensor, Q11-380 and. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-000, transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check transport motor 1, MOT11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Transport motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform the following: • Decrease the downcurl on prints. Refer to ADJ 10.1. • Check the tension of the transport motor 1 belt, PL 11.150 Item 7. Refer to ADJ 11.10-171. • If the fault only occurs when paper is fed from tray 6, check the tray 6 alignment. Refer to ADJ 70.4. • Reload the software, GP 4.

• Code: 311-392-00-171 … 311-395-00-171
• Description: HVF Front Tamper Tray RAP 311-392-00-171 The front tamper tray did not move from the home position. 311-393-00-171 The front tamper tray did not return to the home position. 311-394-00-171 The front tamper tray did not enter the away position. 311-395-00-171 The front tamper tray did not move from the away position.
• Troubleshooting Guides: Enter dC330 code 011-003 to move the tamper inboard, and enter 11-005 to move the tamper outboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the front tamper motor, MOT11-003. Refer to: • GP 10 How to Check a Motor. • P/J902, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper motor, PL 11.153 Item 6. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 011-310, front tamper home sensor Q11-310. Move the motor using its control code 011-003 or 011-005. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check Q11-310. Refer to: • GP 11 How to Check a Sensor. • P/J901, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper home sensor, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 011-174, front tamper away sensor, Q11-174. Move the motor using its control code 011-003 or 011-005. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check Q11-174. Refer to: • GP 11 How to Check a Sensor. • P/J901, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper away sensor, Q11-174, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-396-00-171 … 311-399-00-171
• Description: HVF Rear Tamper Tray RAP 311-396-00-171 The rear tamper tray did not move from the home position. 311-397-00-171 The rear tamper tray did not return to the home position. 311-398-00-171 The rear tamper tray did not move from the away position. 311-399-00-171 The rear tamper tray did not return to the away position.
• Troubleshooting Guides: Enter the dC330 code, 11-006, move rear tamper inboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the rear tamper motor, MOT11-004. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code, 11-311, rear tamper home sensor, Q11-311. Move the tamper motor using the code 011-006, move motor inboard. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check Q11-311. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-319, rear tamper away sensor Q11-319. Actuate the rear tamper away sensor, using a piece of paper inserted from the rear of the machine. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check Q11-319. Refer to: • GP 11 How to check a sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-403-00-171, 311-413-00-171, 311-414-00-171
• Description: HVF BM Staple Head 2 and Stapler Module RAP 311-403-00-171 The HVF BM staple head 2 motor has failed to move. 311-413-00-171 The HVF BM staple head 2 is not detected in the home position. 311-414-00-171 The booklet maker stapler module is not detected in the home (staple head closed) position during hard / soft initialize, or at set boundary.
• Troubleshooting Guides: Enter dC330 code 011-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1. Check Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM PWB, PL 11.166 Item 10. Remove the HVF front door and door support, refer to-171 HVF Covers. Pull out the BM module. Remove the staple head 2 cover, PL 11.168 Item 14. Enter dC330 code 011-413 to check the BM SH2 home switch, S11-413. Manually rotate the staple head to actuate the BM SH2 home switch. The display changes. Y↓N→Go to Flag 2. Check S11-413. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head 2, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10. Enter dC330 code 011-403 to run the BM SH2 motor. The staple head cycled. Y↓N→Go to Flag 3. Check the wiring and connectors between P/J560 and P/J586. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 2, PL 11.168 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM staple head 2, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10.

• Code: 311-415-00-171
• Description: HVF BM Crease Roll Gate Home RAP 311-415-00-171 The crease roll gate is not at the home position.
• Troubleshooting Guides: Enter dC330 code 011-415. Actuate the BM crease roll gate home sensor, Q11-415. The display changes. Y↓N→Go to Flag 1. Check Q11-415. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate home sensor PL 11.166 Item 9. Enter dC330 code 011-401 to run the BM crease roll gate motor, MOT11-401. MOT11-401 runs. Y↓N→Go to Flag 2 and Flag 3. Check MOT11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate motor, PL 11.166 Item 8. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.166 Item 10.

• Code: 311-417-00-171, 311-418-00-171
• Description: HVF BM Flapper RAP 311-417-00-171 The booklet maker flapper did not return to the home position. 311-418-00-171 The booklet maker flapper did not move from the home position.
• Troubleshooting Guides: NOTE: All HVF BM interlocks must be made to supply +24V to the motors. Enter dC330 code 011-390 to check the BM flapper motor, MOT11-390. The BM flapper rotates. Y↓N→Go to Flag 2. Check MOT11-390. Refer to: • GP 10, How to Check a Motor. • P/J560, BM PWB. • 311A-171, HVF Power Distribution RAP. Install new components as necessary: • BM flapper motor, PL 11.166 Item 1. • BM PWB, PL 11.166 Item 10. • BM flapper, PL 11.161 Item 23. Enter dC330 code 011-391. Actuate the flapper home sensor, Q11-391. The display changes. Y↓N→Go to Flag 1. Check Q11-391. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Flapper home sensor, PL 11.161 Item 12. • BM PWB, PL 11.166 Item 10. Perform SCP 5 Final Actions.

• Code: 311-418-00-150
• Description: LVF BM Flapper Failure RAP 311-418-00-150 The booklet compiler flapper has failed.
• Troubleshooting Guides: Enter dC330 code 011-391. Actuate the flapper home sensor. The display changes. Y↓N→Go to Flag 1, check the flapper home sensor, Q11-391. Refer to: • GP 11, How to Check a Sensor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet maker compiler guide assembly, PL 11.75 Item 6. Enter dC330 code 011-390 to run the BM flapper motor, MOT11-391. The motor runs. Y↓N→Go to Flag 2, check the BM flapper motor, MOT11-391. Refer to: • GP 10, How to Check a Motor. • P/J104, LVF BM PWB. • 311D-150 LVF BM Power Distribution RAP. Install new components as necessary: • LVF BM PWB, PL 11.90 Item 1. • Booklet maker compiler guide assembly, PL 11.75 Item 6. The fault may be intermittent, check for damaged wiring or connectors. If necessary repair the wiring or install new components.

• Code: 311-450-00-171, 311-456-00-171 … 311-459-00-171
• Description: HVF Ejector Module RAP 311-450-00-171 The ejector module motor has stalled 311-456-00-171 The ejector module did not return to the home position. 311-457-00-171 The ejector module did not move from the home position. 311-458-00-171 The ejector module did not return to the out position. 311-459-00-171 The ejector module did not move from the out position.
• Troubleshooting Guides: Enter dC330 code 011-320, ejector home sensor, Q11-320. Stack the dC330 code 011-053 to move the stapler unit inboard, and observe the display. This action moves the stapler unit inboard, and moves the ejector module to the out position. The display changes. Y↓N→The ejector module moved to the out position. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the ejector unit motor, MOT11-023. Refer to: • GP 10 How to Check a Motor. • P/J802, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Go to Flag 1. Check the wiring and repair as necessary. Check Q11-320. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Exit, then re-enter service mode. This returns the ejector module to the home position. Enter dC330 code, 11-322, ejector unit out sensor, Q11-322. Stack the dC330 code, 11-053 to move the stapler unit inboard. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check Q11-322. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Exit, then re-enter service mode. This returns the ejector module to the home position. Enter the dC330 code 011-177, ejector motor encoder, Q11-177. Stack the dC330 code 011-053 to move the stapler unit inboard. The display changes condition for a few seconds. Y↓N→Go to Flag 4. Check the wiring and repair as necessary. Check Q11-177. Refer to: • GP 10 How to Check a Motor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-451-00-171 … 311-455-00-171
• Description: HVF Ejector Roll and Lower Paddle RAP 311-451-00-171 The ejector roll motor has stalled. 11-452-00-171 The ejector roll did not return to the home position. 311-453-00-171 The ejector roll did not move from the home position. 311-454-00-171 The lower paddle has failed to return to the home position. 311-455-00-171 The lower paddle has failed to move from the home position.
• Troubleshooting Guides: Enter dC330 code 011-032 to take the bin 1 stacker tray down. Enter code 011-053, staple unit 1 forward to move the ejector module to the out position. Enter code 011-179, ejector plate home sensor, Q11-179. Manually turn the ejector belts a few centimeters. The display changes. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check Q11-179. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-178, ejector plate encoder sensor, Q11-178. Enter the code 011- 088 to rotate the ejector roll motor one cycle of the ejector plates in the forward direction. The display changes. Y↓N→The ejector roll motor turned. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the ejector roll motor, MOT11-088. Refer to: • GP 10 How to Check a Motor. • P/J802, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Go to Flag 3. Check the wiring and repair as necessary. Check Q11-178. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at P/J401, pin B4., rotate the lower home paddle upwards and inwards for one full rotation. The voltage changes from a logic high to a low, and then back to high. Y↓N→Go to Flag 4. Check the wiring and repair as necessary. Check the ejector lower paddle switch, S11-180. Refer to: • GP 13 How to Check a Switch. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at P/J401, pin B12. Actuate the ejector paper present sensor by placing a sheet of paper on the ejector module. The voltage changes. Y↓N→Go to Flag 5. Check the wiring and repair as necessary. Check the ejector paper present sensor. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-460-00-171 … 311-462-00-171
• Description: HVF Bin 1 Position RAP 311-460-00-171 Bin 1 motor has stalled. 311-461-00-171 Bin 1 did not actuate the bin 1 upper level sensor during stacking. 311-462-00-171 Bin 1 did not leave the bin 1 upper level sensor during stacking.
• Troubleshooting Guides: NOTE: The bin 1 90% full sensor, Q11-331, and the bin 1 lower limit switch are mounted on the same bracket. This bracket can be in either of two positions. It is in the upper position, only when a tri-folder module is installed. NOTE: The bin 1 upper level sensor controls the height of the tray during normal use. The sensor is in two parts: the transmitter at the front of the tray and the receiver at the rear of the tray. Only the LED of the front sensor is used and only the light sensitive transistor of the rear sensor is used. Refer to Flag 3 and Flag 4. shows the location of the components. Place about one centimeter thickness of paper on the bin 1 tray. Switch off, then switch on the machine, GP 14. The bin 1 tray moves during initialization. Y↓N→If the tray is not at the upper limit, enter dC330 code 011-334, bin 1 upper limit switch, S11-334. Manually actuate S11-334. The display changes. Y↓N→Go to Flag 5. Check the wiring and repair as necessary. Check S11-334. Refer to: • GP 13 How to Check a Switch. • P/J602, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 upper limit switch, PL 11.135 Item 7. • HVF control PWB, PL 11.157 Item 2. If the tray is not at the lower limit, enter dC330 code 011-335, bin 1 lower limit switch, S11- 335. Manually actuate S11-335. The display changes. Y↓N→Go to Flag 6. Check the wiring and repair as necessary. Check S11-335. Refer to: • GP 13 How to Check a Switch. • P/J602, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 lower limit switch, PL 11.135 Item 7. • HVF control PWB, PL 11.157 Item 2. Go to Flag 1. Check the wiring and repair as necessary. Check the bin 1 elevator motor, 11-030. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 elevator motor, PL 11.135 Item 10. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-182, bin 1 encoder sensor, Q11-182. Turn the bin 1 encoder wheel. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check Q11-182. Refer to: • GP 11 How to Check a Sensor. • P/J601, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 encoder sensor, PL 11.135 Item 3. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-332, bin 1 upper level sensor, Q11-332. Remove the paper from the tray. Actuate the sensor by breaking the light beam from the front transmitter to the rear receiver. The display changes. Y↓N→Go to Flag 3 and Flag 4. Check the wiring and repair as necessary. Check the two parts of Q11-332. Refer to: • GP 11 How to Check a Sensor. • P/J601 and P/J901, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 upper level sensor (transmitter), PL 11.140 Item 20. • Bin 1 upper level sensor (receiver), PL 11.140 Item 16. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-331, bin 1 90% full sensor, Q11-331. Actuate the sensor using a piece of paper. The display changes. Y↓N→Go to Flag 7. Check the wiring and repair as necessary. Check Q11-331. Refer to: • GP 11 How to Check a Sensor. • P/J601, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin1 90% full sensor, PL 11.135 Item 3. • HVF control PWB, PL 11.157 Item 2. Lower the bin 1 tray by pressing the PTU switch, or by entering dC330 code 011-032, bin1 elevator motor down. Enter the dC330 code 011-196, bin 1 rear wall sensor, Q11-196. Actuate Q11-196 using a sheet of paper. The display changes. Y↓N→Go to Flag 8. Check the wiring and repair as necessary. Check Q11-196. Refer to: • GP 11 How to Check a Sensor. • P/J403, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 rear wall sensor, PL 11.140 Item 17. • HVF control PWB, PL 11.157 Item 2. If the fault is random and bin 1 has an erratic up / down movement and poor stacking. Check that the bin 1 rear wall sensor is clean. The sensor is clean. Y↓N→Clean the bin 1 rear wall sensor. Use a brush to remove paper dust from the sensor and the plastic surround. Then use a damp cloth to clean the sensor and plastic surround. Perform SCP 5 Final Actions.

• Code: 311-463-00-171, 311-464-00-171
• Description: HVF BM +24V Failure RAP 311-463-00-171 The booklet maker control PWB has failed to detect +24V at the input from the HVF. 311-464-00-171 The booklet maker control PWB has detected an internal +24V failure, such as over current, short circuit or under voltage.
• Troubleshooting Guides: Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. Y↓N→Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1 and 2. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Y↓N→Refer to. +24V is available at T001 on the HVF power supply between pins 1 and 5. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1. Check the connectors and harness between T001 and PJ111. Repair the harness as necessary. Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5 and between pins 3 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 HVF Docking and Interlock RAP. Go to Flag 4. +24V is available at P/J559 between pins 1 and 2. Y↓N→+24V is available at P/J131 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J559 and P/J131. Repair the harness as necessary. If an inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/ J111 pin 1. Y↓N→Go to 311-306-00-171, 311-309-00-171 HVF Inserter Interlock RAP Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4. Y↓N→Install a new BM PWB, PL 11.166 Item 10. Go to Flag 6. +24V is available at P/J601 between pins 4 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 Docking and Interlocks RAP. The +24V supply are good. Go to SCP 5 Final actions. The +24V supply are good. Go to SCP 5 Final actions.

• Code: 311-465-00-171 … 311-468-00-171
• Description: Paddle Unit Position RAP 311-465-00-171 The paddle unit has failed to return to the upper position. 311-466-00-171 The paddle unit has failed to move from the upper position. 311-467-00-171 The paddle unit has failed to return to the lower position. 311-468-00-171 The paddle unit has failed to move from the lower position.
• Troubleshooting Guides: NOTE: All HVF BM interlocks must be made to supply +24V to the motors. Enter dC330 code 011-027 paddle unit motor, MOT11-027. Press Start. MOT11-027 runs. Y↓N→Go to Flag 2. Check MOT11-027. Refer to: • GP 10, How to Check a Motor. • P/J202, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module driving motor assembly, PL 11.150 Item 6. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-027 to check the paddle unit motor, MOT11-027. The paddle unit moves. Y↓N→Check the drive gears on the paddle unit. Install new components as necessary. PL 11.145 Item 2. Enter dC330 code 011-194 paddle unit upper sensor, Q11-194. Press Start. Select code 011- 027 and press start. The sensor status changes. Y↓N→Go to Flag 1. Check Q11-194. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 011-195 paddle unit lower sensor, Q11-195. Select code 011-195 and press Start. Select code 011-027 and press start. The sensor status changes. Y↓N→Go to Flag 3. Check Q11-195. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-473-00-171 … 311-478-00-171
• Description: Support Finger Position RAP 311-473-00-171 The support finger has failed to return to the initial position. 311-474-00-171 The support finger has failed to move from the initial position. 311-475-00-171 The support finger has failed to return to the home position. 311-476-00-171 The support finger has failed to move from the home position. 311-477-00-171 The support finger has failed to return to the out position. 311-478-00-171 The support finger has failed to move from the out position.
• Troubleshooting Guides: NOTE: When manually extending the fingers to check the sensors, the home sensor operates first, followed by the init sensor. The away sensor operates when the fingers are fully extended. All three sensors are spared as part of the rear tamper assembly. shows the component locations. Enter dC330 code 011-192, support finger home sensor, Q11-192. Note the position of the support fingers at rest. Using a screwdriver, or with a finger, turn the gear wheel shown, downwards. The support fingers extend to the right as the gear is turned. When the support fingers have extended by about six millimeters, the support finger home sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 1. Check Q11-192. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-191 and continue turning the gear wheel. When the support fingers have extended by about 25mm, the support finger init sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 2. Check the support finger init sensor, Q11-191. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-193, support finger out sensor, Q11-193 and continue turning the gear wheel. When the support fingers have extended by about 105mm, the support finger out sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 3. Check Q11-193. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Make several small sets of copies and observe that the support fingers are extended between each set. NOTE: If copies can not be made, go to the check of the support finger motor encoder. The support fingers are extended. Y↓N→Remove the HVF top cover and rear cover-171. Enter the dC330 code 011- 172, support finger motor encoder, Q11-172. Manually turn the support motor encoder disc. The encoder sensor changes state. Y↓N→Go to Flag 4. Check Q11-172. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Support finger motor encoder sensor, PL 11.140 Item 15. • HVF control PWB, PL 11.157 Item 2. Go to Flag 5. Check the wiring between P/J802 and the support finger motor. Repair as necessary. Install new components as necessary: • Motor encoder assembly, PL 11.140 Item 18. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311-479-00-171
• Description: Inserter Paper Length Fault RAP 311-479-00-171 A shorter than expected sheet has been fed from the inserter.
• Troubleshooting Guides: shows the component locations. Enter the dC330 code 011-150, inserter sheet size detector 1, Q11-150. Use a piece of paper to actuate the sensor. The sensor display changes state. Y↓N→Go to Flag 1 and Flag 2. Check Q11-150. Refer to: • GP 11 How to Check a Sensor. • P/J9, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter sheet size detector 1, PL 11.175 Item 12. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-151, inserter sheet size detector 2, Q11-151. Use a piece of paper to actuate the sensor. The sensor display changes state. Y↓N→Go to Flag 3 and Flag 4. Check Q11-151. Refer to: • GP 11 How to Check a Sensor. • P/J9, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter sheet size detector 2, PL 11.175 Item 12. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-155, inserter TE sensor, Q11-155. Use a piece of paper to actuate the sensor. The sensor display changes state. Y↓N→Go to Flag 5 and Flag 6. Check Q11-155. Refer to: • GP 11 How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 311A-171, HVF Power Distribution RAP. Install new components as necessary: • Inserter TE sensor, PL 11.179 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-154, inserter LE sensor, Q11-154. Use a piece of paper to actuate the sensor. The sensor display changes state. Y↓N→Go to Flag 7 and Flag 8. Check Q11-154. Refer to: • GP 11 How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter LE sensor, PL 11.179 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-077, to energize the inserter clutch, CL11-077. CL11-077 energised. Y↓N→Go to Flag 9 (W/O TAG V-001) or Flag 13 (With TAG V-001) and Flag 10. Check CL11- 077. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J703, HVF Control PWB. • P/J5, P/J12, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter clutch, PL 11.179 Item 3. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 011-078, to run the inserter motor, MOT11-078. MOT11-078 runs. Y↓N→Go to Flag 11 and Flag 12. Check MOT11-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB. • P/J4, P/J12, Inserter PWB. • 311A-171, HVF Power Distribution RAP. Install new components as necessary: • Inserter motor, PL 11.181 Item 1. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 311A-110
• Description: 2K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 2K LCSS.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 311-030-00-110, 311-334-00-110, 311-335-00-110, 311-336-00-110 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 311-005-00-110, 311-006-00- 110 Front Tamper Move Failure RAP and 311-319-00-110 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if TAG F-013 LCSS bin 1 kit is installed: – Machine that regularly process large stacks of A4/8.5×11 inch LEF paper should have the LCSS bin 1 W/TAG F-013 kit installed, PL 11.2 Item 16. – Machines that regular process small stacks of A4/8.5×11 inch LEF, A3/11×17 inch and A4/8.5×11 inch SEF paper should have the standard W/O TAG F-013 bin 1 installed, PL 11.2 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 311A-120
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: Enter dC330 code 011-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 311F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J2, 1K LCSS PWB • 311C-120 1K LCSS Power Generation RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 5 Final Actions.

• Code: 311A-150
• Description: LVF BM Poor Stacking RAP Use this RAP to find the cause of poor stacking in the LVF BM.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.50 Item 12. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-150 LVF BM Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 311-030-00-150, 311-334-00-150, 311-335-00- 150, 311-336-00-150 LVF BM Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to the 311-005-00-150, 311-006- 00-150, 311-311-00-150 LVF BM Front Tamper Move Failure RAP and 311-319-00-150 LVF BM Rear Tamper Move Failure RAP. • Check that the LVF BM is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check the output copies/prints for curl, refer to the IQ5 Print Damage RAP.

• Code: 311A-171
• Description: HVF Power Distribution RAP The HVF has an integral power supply providing +24V and +5V supplies to the HVF PWB and HVF BM PWB. The AC power for the HVF power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Refer to HVF Control PWB and BM PWB LEDs to identify the status of the PWBs. Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. Y↓N→Go to Flag 2. +5V is available at P/J113 between pins 1 and 2. Y↓N→+5V is available at T001 on the HVF power supply module between pins 4 and 8. Y↓N→Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1 and 2. Y↓N→Go to the 301C AC Power RAP and check the AC output voltages. Switch off the machine, GP 14. Disconnect all PJs on the HVF Control PWB except P/J111 and P/J113. Switch on the machine, GP 14. Go to Flag 2. +5V is available at T001 on the HVF power supply module between pins 4 and 8. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1. NOTE: Before each PJ is reconnected, switch off the machine, GP 14. The HVF has a short circuit. Reconnect each PJ one at a time until short circuit is found. When the short circuit is found, repair the harness or install new components as necessary. Disconnect P/J113. Go to Flag 2. +5V is available at the harness end of P/J113 between pins 1 and 2. Y↓N→Check the connectors and harness between T001 and P/J113. Repair the harness as necessary. Install a new HVF control PWB, PL 11.157 Item 2. Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Y↓N→+24V is available at T001 between pins 1 and 5. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1 Check the in-line fuse (10A), and as necessary install a new fuse PL 11.157 Item 5. Check the connectors and harness between T001 and PJ111. Repair the harness as necessary. Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5 and between pins 3 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 Docking and Interlocks RAP. Go to Flag 4. +5V is available at P/J559 between pins 4 and 5. Y↓N→+5V is available at P/J132 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J132 and P/J559. Repair the harness as necessary. Go to Flag 4. +24V is available at P/J559 between pins 1 and 2. Y↓N→+24V is available at P/J131 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J559 and P/J131. Repair the harness as necessary. If a inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/ J111 pin 1. Y↓N→Go to 311-306-00-171, 311-309-00-171 HVF Inserter Interlock RAP Go to Flag 5. +5V is available at P/J601 between pins 3 and 4. Y↓N→+5V is available at P/J553 between pins 3 and 4. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J553 and P/J601. Repair the harness as necessary. Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4. Y↓N→Install a new BM PWB, PL 11.166 Item 10. Go to Flag 6 +24V is available at P/J601 between pins 4 and 6. Y↓N→Go to the 311-300-00-171, 311-302-00-171, 311-303-00-171 Docking and Interlocks RAP. The +24V and +5V supplies are good. Go to SCP 5 Final actions. The +24V and +5V supplies are good. Go to SCP 5 Final actions. HVF Control PWB and BM PWB LEDs shows the LED s on the HVF PWB. These are: • LED 1 – red. Not used. • LED 2 – red. Not used. • LED 3 – red, flashing. This indicates the functioning of the CPU. When flashing at 2Hz, (every 1/2 second), the software is running normally. When flashing at about 1/4Hz, (every 4 seconds), this indicates that the software is encountering a code problem and a possible software upgrade is needed. If this LED is OFF, the CPU does not function and a new HVF control PWB is needed. • LED 4 – red. Not used. • LED 5 – red, toggling. This changes state whenever the paper is accelerated to 1,300 m/s. It is only used for paper that is longer than 220mm. • LED 6 – red, steady. When this is ON, a paper jam has been detected. It remains ON until the HVF successfully initializes. In all other cases this LED is OFF. • LED 7 – red. This LED is used during the machine production and is connected with the activity of the stacker nearly full sensor. • LED 8 – red, steady. This indicates that the HVF top cover, front door and docking interlocks are all closed and +24V is available at the HVF module. • LED 9 – red, steady. This indicates that the +5V supply is present in the HVF module. • LED 1 – red, steady. This indicates a fault or other abnormal status. • LED 2 – yellow, flashing at about 1Hz. This indicates that the software is operating in normal mode. In other modes, e.g., software downloading, the flashing rate is higher. • LED 3 – orange, steady. This indicates either: – that the tri-folder front door and top cover interlocks are closed, and +24V is available to the BM module or, if the tri-folder in not installed; – that the interlock cheater is present in PJ553 on the BM control PWB the logic cheater is present in PJ563 on the BM control PWB. • LED 19 – orange, steady. This indicates that the +24V supply is within voltage and current limits, and that the power limiting circuit has not been active for over a set time limit. • LED 5 – blue, steady. this indicates that the +5V supply is present in the BM module.

• Code: 311B-110
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: Enter dC330 code 011-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 311G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J316 2K LCSS PWB. • 311D-110 2K LCSS Power Generation RAP. Install new components as necessary: • Bin 1 90% full sensor, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 5 Final Actions.

• Code: 311B-120
• Description: Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the paddle is not at the home position, it is driven to the home position 4. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be pushed fully home.
• Troubleshooting Guides: . Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 1K LCSS software is running. If necessary, re-load the 1K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to 311-005-00-120, 311-006-00-120 Front Tamper Move Failure RAP • Rear tamper not at home, refer to 311-319-00-120 Rear Tamper Move Failure RAP. • Paddle not at home, refer to 311-024-00-120, 311-025-00-120 Paddle Roll Failure RAP. • Bin 1 not at home, refer to 311-030-00-120 Bin 1 Movement Failures RAP. • Staple head not at home, refer to 311-050-00-120, 311-360-00-120 Staple Head Operation Failure RAP. • Ejector not at home, refer to 311-320-00-120, 311-322-00-120 Compiler Ejector Movement Failure RAP.

• Code: 311B-150
• Description: LVF BM Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: Enter dC330, code 011-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • GP 11, How to Check a sensor. •. • P/J316, LVF PWB. • 311D-150 LVF BM Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 11.58 Item 5. • LVF PWB, PL 11.90 Item 8. Perform SCP 5 Final Actions.

• Code: 311B-171
• Description: HVF BM to Machine Communications Interface and BM Present RAP A communication fault exists between the HVF BM and the machine. A UI message System Error or Finisher Comms Failure may be seen.
• Troubleshooting Guides: Observe the software heartbeat LED (LED 3) on the HVF control PWB. LED 3 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 3 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the finisher software is corrupt. Re-load the finisher software, GP 4. If necessary install a new HCF control PWB, PL 11.157 Item 2. Observe the software heartbeat LED (LED 1) on the BM PWB. LED 1 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 1 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the booklet maker software is corrupt. Re-load the finisher software, GP 4. If necessary install a new BM PWB, PL 11.166 Item 10. Go to Flag 1, check the wiring and connectors between P/J562and P/J133. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Go to Flag 2, check the wiring and connectors between P/J121and P/J11. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. The UI indicates that the booklet maker is present (booklet maker options are available). Y↓N→Check that P/J133, pin 6 is held at 0V. If necessary, repair the wiring or install a new HCF control PWB, PL 11.157 Item 2. The finisher checks are good. Switch off the machine, then switch on the machine, GP 14. If the fault remains, perform the Forced Altboot Software Loading Procedure, GP 4.

• Code: 311C-110
• Description: 2K LCSS Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the stapling unit is not at the home position, it is driven to the home position 3. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the hole punch is not at the home position, it is driven to the home position 4. If the paddle is not at the home position, it is driven to the home position 5. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be fully pushed home.
• Troubleshooting Guides: Refer to. Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 2K LCSS software is running. If necessary, re-load the 2K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to the 311-005-00-110, 311-006-00-110 Front Tamper Move Failure RAP • Rear tamper not at home, refer to the 311-319-00-110 Rear Tamper Move Failure RAP. • Paddle not at home, refer to the 311-024-00-110, 311-025-00-110 Paddle Roll Failure RAP. • Bin 1 not at home, refer to the 311-030-00-110, 311-334-00-110, 311-335-00-110, 311- 336-00-110 Bin 1 Movement Failures RAP. • Punch not at home, refer to the 311-043-00-110, 311-350-00-110 Hole Punch Operation Failure RAP • Staple head not at home, refer to the 311-360-00-110 Staple Head Operation Failure RAP. • Stapling unit not at home, refer to the 311-371-00-110 Staple Head Unit Movement Failure RAP. • Ejector not at home, refer to the 311-320-00-110, 311-322-00-110 Compiler Ejector Movement Failure RAP.

• Code: 311C-120
• Description: 1K LCSS Power Distribution RAP The 1K LCSS has an integral power supply providing +24V and +5V supplies to the 1K LCSS PWB. The AC power for the 1K LCSS power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Close or cheat all the 1K LCSS interlocks. LED 2 on the 1K LCSS PWB is illuminated. Y↓N→Go to Flag 2. +24V is available at P/J1 between pins 1 and 2, also between pins 5 and 3. Y↓N→Disconnect P/J1. +24V is available at P/J1 between pins 1 and 2, also between pins 5 and 3 on the end of the harness. Y↓N→Go to Flag 1. Disconnect the 1K LCSS power cord from P/J22. ACL is available at PJ22 between pins 1 and 3 on the LVPS and base module. Y↓N→Go to the 301C AC Power RAP. Remove the 1K LCSS-120. Loosen the 2 screws and lift the power supply module away from the 1K LCSS frame. Go to Flag 1. Check the wiring between P/J22 and CN1. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.124 Item 2. Perform the following: • Check for a short circuit or an overload in the wiring or components connected to the +24V on the 1K LCSS PWB. Refer to GP 7. • Perform the 311F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. +24 V is available at P/J5 pin 3 on the 1K LCSS PWB. Y↓N→Go to the 311-300-00-120, 311-302-00-120, 311-303-00-120 Interlocks RAP. Perform the following: • Switch off the machine, GP 14. • Go to Flag 3. Disconnect all the +24V harnesses to components. • Check each harness for short circuits and overheating, GP 7. • Install new components as necessary. • Monitor the voltage at P/J6 pin 1. Re-connect the circuits one at a time. Energize the re-connected components using dC330 control codes. • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the component and harness for overheating or short circuits. Install new components as necessary. +5V is available between TP3 and TP4 on the 1K LCSS PWB. Y↓N→Go to Flag 2. +5V is available at P/J1 between pins 4 and 6, also between pins 7 and 8. Y↓N→Disconnect P/J1. +5V is available at P/J1 between pins 4 and 6, also between pins 7 and 8 on the end of the harness. Y↓N→Go to Flag 1. Disconnect the 1K LCSS power cord from PJ22. ACL is available at PJ22 between pins 1 and 3 on the LVPS and base module. Y↓N→Go to the 301C AC Power RAP. Remove the 1K LCSS-120. Loosen the 2 screws and lift the power supply module away from the 1K LCSS frame. Go to Flag 2. Check the wiring between CN2 and P/J1. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.124 Item 2. Perform the following: • Check for a short circuit or an overload in the wiring or components connected to the +24V on the 1K LCSS PWB. Refer to GP 7. • Perform the 311F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. Perform the 311F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. The +24V and +5V supplies on the 1K LCSS PWB are good.

• Code: 311C-171
• Description: HVF BM Bin 2 Failure RAP Bin 2 fails to remove the finished booklets from the exit area of the booklet maker.
• Troubleshooting Guides: Enter dC330 code 011-389. Actuate the BM bin 2 90% full sensor, Q11-389. The display changes. Y↓N→If a tri-folder is installed, go to Flag 4. Check the connection at PJ583 on the tri-folder. The connection are good. Y↓N→Check the connectors and harness at the tri-folder. Repair the harness as necessary. Go to Flag 1. Check Q11-389. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM bin 2 90% full sensor PL 11.169 Item 5. NOTE: The BM conveyor belts drive motor stops after 10 seconds. Enter dC330 code 011-402 to run the BM conveyor belts drive motor, MOT11-402. MOT11- 402 runs. Y↓N→If a tri-folder is installed, go to Flag 5. Check the connection at PJ583 on the tri-folder. The connection are good. Y↓N→Check the connectors and harness at the tri-folder. Repair the harness as necessary. Go to Flag 3 or Flag 2. Check MOT11-402. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • BM conveyor belts drive motor, PL 11.169 Item 4. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new conveyor belts, PL 11.169 Item 1.

• Code: 311E-150
• Description: LVF BM to Machine Communications Interface RAP All communications between the machine and LVF BM are conducted through a single interface cable. A UI message System Error or Finisher Comms Failure may be seen.
• Troubleshooting Guides: Observe the software heartbeat LED (LED 1) on the LVF PWB. LED 1 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 1 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the finisher software is corrupt. Re-load the finisher software, GP 4. If necessary install a new LVF PWB, PL 11.90 Item 8. Observe the software heartbeat LED (LED 1) on the LVF BM PWB. LED 1 is flashing at 1Hz (0.5 seconds on, 0.5 seconds off). Y↓N→LED 1 is flashing at 0.25Hz (2 seconds on, 2 seconds off) this indicates that the booklet maker software is corrupt. Re-load the finisher software, GP 4. If necessary install a new LVF BM PWB, PL 11.90 Item 1. Go to Flag 1, check the wiring and connectors between P/J101 and P/J401. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Go to Flag 2, check the wiring and connectors between P/J301and P/J11. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. The finisher checks are good. Switch off the machine, then switch on the machine, GP 14. If the fault remains, perform the Forced Altboot Software Loading Procedure, GP 4.

• Code: 311E-171
• Description: Copy Damage in the HVF BM RAP Use this RAP to identify and correct the causes of copy damage in the HVF BM.
• Troubleshooting Guides: Check the following: • Check the alignment between the IOT and the HVF BM, ADJ 11.1-171. • Look for paper fragments in the HVF BM paper path. Paper fragments can move through the IOT and HVF BM paper path without causing a problem until they finally wedge themselves at some point. A likely place for a fragment of paper to be wedged is at the hole punch assembly, where the top and bottom guides form the narrowest part of the paper path. • Ensure that the exit diverter gate solenoid, PL 11.150 Item 4, operates correctly and has it’s full movement. • Ensure that the hole punches park at the fully open position. If they protrude, even slightly, a jam will occur in the narrow paper path of the hole punch. Refer to the 311-044- 00-171 to 311-047-00-171 Punch Head Position RAP. • Check that all the idler rolls in the HVF BM paper path are free to rotate, particularly those on the jam clearance guides. Refer to ADJ 40.1 Machine Lubrication. • Make sure that the jam clearance guides 5a, 5b and 5c close and latch correctly. • Check that the paper path ribs of the jam clearance guide 5b, PL 11.161 Item 7 and the exit path PL 11.168 are free of scores and nicks. Check also for contamination and glue from label stock. • Make sure that the compiler carriage tampers move to the correct paper size. • Check that the paper size reported on the user interface corresponds to the actual paper size loaded in the trays, refer to the 371B Tray 1 and 2 Wrong Size Paper RAP. • Make sure that the BM tampers move to the correct paper size, refer to the 311-066-00- 171, 311-384-00-171 HVF BM Tamper Failure RAP. • Ensure that the BM paper guide, PL 11.161 Item 7, closes and latches correctly. • If the top sheet of paper is being been torn from booklets, check that the components in the lower crease roll gear and clutch assembly are correctly installed. Refer to the replacement procedure-171 BM Crease Rolls, Gears and Bearings. • If heavy-weight paper is used, the paper can stop in the vertical transport and cause a 10- 126 fault. The fault is caused when the vertical transport motor is over loaded. Check the position of the jam clearance guides 5a, 5b and 5c. Check the vertical transport rolls and bearings for contamination. If necessary remove and clean the drive shaft and the bearings. If the problem continues then install a new transport motor,.

• Code: 311F-171
• Description: Mis-Registration in Stapled and Unstapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: A probable cause of mis-registration is the condition of the paper and/or damage such as, curl, wrinkle, creases, dog ears, etc. • Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality Entry RAP. • For other copy / print damage and dog ears, go to the 311E-171 Copy Damage in the HVF BM RAP. Check the following: • Check the alignment between the IOT and the HVF BM, ADJ 11.1-171. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type, especially recycled paper, can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded, refer to the 371B Tray 1 and 2 Wrong Size Paper RAP. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure the paddle roll mechanism in the eject housing operating correctly, refer to the 311-024-00-171, 311-026-00-171 Paddle Roll Position RAP. • Make sure that the compiler carriage tampers move to the correct paper size. • Make sure that the BM tampers move to the correct paper size, refer to 311-066-00-171, 311-384-00-171 HVF BM Tamper Failure RAP. • Check if the HVF module has had the W/TAG V-006 modifications installed. If necessary perform ADJ 11.13-171 HVF Performance Improvement (W/TAG V-006).

• Code: 311G-120
• Description: Copy Damage in the 1K LCSS RAP Use this RAP to identify and correct the causes of copy damage in the 1K LCSS.
• Troubleshooting Guides: Check the following: • Look for torn paper in the 1K LCSS paper path. Torn fragments can pass through the IOT and 1K LCSS paper path without causing a problem until they finally wedge themselves at some point. • Ensure that the shaft diverter assembly, PL 11.118 Item 13, operates correctly and has it’s full movement. • Ensure that the jam clearance guide, PL 11.122 Item 6, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the 1K LCSS paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the jam clearance guide, PL 11.122 Item 6, and the entry guide cover, PL 11.122 Item 5, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 311G-150
• Description: LVF BM Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: The most likely cause of mis-registration is paper condition and/or damage such as curl, wrinkle, creases, dog ears, etc. Curl, wrinkle and creases are probably caused in the IOT, go to IQ1 Image Quality Entry RAP. For other copy/print damage and dog ears, go to the 311H-150 Copy Damage in the LVF BM RAP. Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.50 Item 12. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type especially recycled paper can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll home sensor, PL 11.56 Item 4, the flag, PL 11.56 Item 7 and the paddle motor assembly, PL 11.56 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). If necessary install new paddles, PL 11.56 Item 3. • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.64. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.72. • Inspect the four spring loaded guides on the output cover, PL 11.56 Item 9. Ensure that they are correctly located and are free to move up and down.

• Code: 311G-171
• Description: HVF BM Poor Stacking RAP Use this RAP to find the cause of poor stacking in the HVF BM.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in the bin 1 tray and therefore not being detected by the kicker fingers and sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. • Labels must not be fed to bin1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that the bin 1 upper limit switch, S11-334 and the bin 1 lower limit switch, S11-335 are working correctly. Refer to the 311-460-00-171 to 311-462-00-171 Bin 1 Position RAP. • Make sure that the compiler carriage tampers move to the correct paper size. • Check that the HVF BM is not positioned near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check the output copies for curl, refer to IQ5.

• Code: 311H-120
• Description: Mis-Registration in Stapled Sets and Non- Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: The most likely cause of mis-registration is paper condition and/or damage such as curl, wrinkle, creases, dog ears, etc. Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality Entry RAP. For other copy / print damage and dog ears, go to the 311G-120 Copy Damage in the 1K LCSS RAP. Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type, especially recycled paper, can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll position sensor, PL 11.104 Item 11, the flag, PL 11.104 Item 7 and the paddle motor assembly, PL 11.104 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.112. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.120. • Inspect the four spring loaded guides on the output cover, PL 11.100 Item 7. Ensure that they are correctly located and are free to move up and down.

• Code: 311H-150
• Description: LVF BM Copy Damage in the LVF BM RAP Use this RAP to identify and correct the causes of copy damage in the LVF BM.
• Troubleshooting Guides: Check the following: • Look for torn paper in the LVF BM paper path. Torn fragments can pass through the IOT and LVF BM paper path without causing a problem until they finally wedge themselves at some point. A likely place for a piece of paper to be wedged is at the hole punch assembly, where the top and bottom guides form the narrowest part of the paper path. • Ensure that the bin 0 / bin 1 diverter assembly, PL 11.70 Item 13, operates correctly and has full movement. • Ensure that the hole punches park at the fully open position. If they protrude even slightly, a jam will occur in the narrow paper path of the hole punch. • Ensure that the paper entry guide assembly, PL 11.62 Item 7, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the LVF BM paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the paper entry guide assembly, PL 11.62 Item 7, and the entry guide cover assembly, PL 11.50 Item 3, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 311J-120
• Description: 1K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 1K LCSS.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-120 1K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 is working correctly. Refer to the 311- 030-00-120 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 311-005-00-120, 311-006-00- 120 Front Tamper Move Failure RAP and 311-319-00-120 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check that TAG L-013 LCSS bin 1 kit is installed on the finisher. – Machine that regularly process large stacks of A4/8.5×11 inch LEF paper should have the LCSS bin 1 W/TAG L-013 kit installed, PL 11.100 Item 10. – Machines that regular process small stacks of A4/8.5×11 inch LEF, A3/11×17 inch and A4/8.5×11 inch SEF paper should have the standard W/O TAG L-013 bin 1 installed, PL 11.100 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 311J-171
• Description: Inserter Paper Sensing and +5V Supply RAP Use this RAP to find the cause of inserter empty, inserter paper width and +5v supply problems.
• Troubleshooting Guides: If a +5V supply problem is suspected, perform the following: Go to 311A-171 and check the 0V and +5V supply from the HVF control PWB to the inserter control PWB. Repair the wiring as necessary, or refer to 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. To diagnose inserter paper sensing and paper width problems, perform the following: Enter the dC330 code 011-153, inserter unit empty sensor, Q11-153. Use a sheet of paper to actuate Q11-153. The sensor display changes. Y↓N→Go to Flag 1 and Flag 2. Check Q11-153. Refer to: • GP 11 How to Check a Sensor. • P/J8 and P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP Install new component as necessary: • Unit empty sensor, PL 11.175 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Go to Flag 3 and Flag 4. Measure the voltage from the inserter paper width sensor 1, Q11-152, while sliding paper width guide. The voltage changes. Y↓N→Check Q11-152. Refer to: • GP 11 How to Check a Sensor. • P/J8 and P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter paper width sensor 1, PL 11.175 Item 13. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Go to Flag 5 and Flag 6. Measure the voltage from the inserter paper width sensor 2, Q11-152 while sliding paper width guide. The voltage changes. Y↓N→Check Q11-152. Refer to: • GP 11 How to Check a Sensor. • P/J8 and P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter paper width sensor 2, PL 11.175 Item 13. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Go to Flag 7 and Flag 8. Measure the voltage from the acceleration sensor, while actuating the sensor with paper. The voltage changes. Y↓N→Check the acceleration sensor. Refer To: • GP 11 How to check a Sensor. • P/J11 and P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • Acceleration sensor, PL 11.175 Item 10. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Got to Flag 9 and Flag 10. Measure the voltage from the IDG pickup sensor while actuating the sensor with paper. The voltage changes. Y↓N→Check the IDG Pickup sensor. Refer to: • GP 11 How to check a Sensor. • P/J7 and P/J4, Inserter PWB. • 311A-171 HVF Power Distribution RAP. Install new components as necessary: • IDG pickup sensor, PL 11.179 Item 10. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 5 Final Actions.

• Code: 312-301-00
• Description: Offset Catch Tray Failure RAP 312-301 The offset catch tray has not made an index position within 450 ms of the last index position being made.
• Troubleshooting Guides: . Go to Flag 1 and Flag 2. Check the OCT wiring, GP 7. The wiring is good. Y↓N→Repair the wiring or install a new OCT, PL 12.10 Item 1. Enter dC330, code 012-005 to check the OCT motor, MOT12-005. MOT12-005 runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 012-005 and stack code 012-301 to check the OCT index sensor, Q12- 301. The display changes as the motor runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 012-300 to check the OCT tray 90% full sensor, Q12-300. Actuate the sensor. The display changes. Y↓N→Check the sensor actuator. If necessary install a new OCT, PL 12.10 Item 1. Perform SCP 5 Final Actions RAP.

• Code: 340A
• Description: Main Drive Motor and Photoreceptor Motor RAP Use this RAP to determine failures of the main drive motor and the photoreceptor motor.
• Troubleshooting Guides: Go to Flag 1. Check for +24V between P/J147 pin 1 and pin 2 on the Main Drive PWB. +24V is measured. Y↓N→Ensure that the drum cartridge is correctly installed and that the CRUM connector is not damaged. Check the wiring, GP 7, to the LVPS. Refer to: • 301H Short Circuit and Overload RAP. • 301B 0V Distribution RAP. Enter dC330, code 042-010 main drive motor and code 091-010 photoreceptor motor. Press Start. The main drive motor and the photoreceptor motor turn. Y↓N→If the photoreceptor motor does not turn, go to the 04A Photoreceptor Motor Checkout. If the main drive motor does not turn, go to the 04A Main Drive Motor Checkout. Check all the wiring and connections between the IOT PWB and the main drive module for damage and loose connections. 04A Photoreceptor Motor Checkout Go to Flag 3 and Flag 4. Check the wiring, GP 7. Refer to: • P/J3, IOT PWB. • P/J148, Main Drive PWB. • P/J151, Main Drive PWB. Install new components as necessary: • Main drive motor and PWB assembly (45-55 ppm), PL 40.15 Item 6. • Main drive motor and PWB assembly (65-90 ppm), PL 40.10 Item 6. • Main drive module (45-55 ppm), PL 40.15 Item 1. • Main drive module (65-90 ppm), PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. 04A Main Drive Motor Checkout Go to Flag 2. Check the wiring, GP 7. Refer to: • P/J3, IOT PWB • P/J148, Main Drive PWB. Install new components as necessary: • Main drive motor and PWB assembly (45-55 ppm), PL 40.15 Item 6. • Main drive motor and PWB assembly (65-90 ppm), PL 40.10 Item 6. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP.

• Code: 341-350-00, 341-351-00, 341-354-00
• Description: IOT to Tray 1 and Tray 2 PWB Error RAP 341-350-00 The IOT has detected no response from the tray 1 and 2 control PWB to the ping request. 341-351-00 Tray 1 and 2 control PWB has detected a feed buffer overflow. 341-354-00 Communications failure. Tray 1 and 2 control PWB has detected a communications failure.
• Troubleshooting Guides: 1. Switch off the machine, GP 14. Ensure P/J9 and P/J271 are correctly and securely connected. 2. Go to Flag 1. Check the harness. Repair as necessary, GP 7. 3. Go to Flag 2. Check the +3.3V and 0V lines. Refer to: • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. 4. Re-load the software, GP 4 Machine Software. 5. Install a new tray 1 and 2 control PWB, PL 70.10 Item 2. 6. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP.

• Code: 341-359-00
• Description: HCF Communications and Detection Error RAP 341-359-00 The HCF has failed to respond to tray 1 and 2 control PWB ping requests.
• Troubleshooting Guides: 1. Ensure the P/Js on the tray 1 and 2 control PWB, PL 70.10 Item 2 and the HCF PWB, PL 70.21 Item 2 are correctly and securely connected. 2. Go to Flag 1. Check the harness. Repair as necessary, GP 7. 3. Go to Flag 1. Check the power supply lines. Refer to: • 301G +24V Distribution RAP. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. 4. Go to Flag 2. Check for the presence of pulses on the two data lines, using the AC volts range of the meter. NOTE: Pulses should be measured approximately every 20 seconds. Between pulses, the voltage should be approximately 1.5VAC. 5. As necessary, install new components: • Tray 1 and 2 control PWB, PL 70.10 Item 2. • HCF control PWB, PL 70.21 Item 2. 6. Reload the software, GP 4, Machine Software.

• Code: 341-371-00, 41-372-00
• Description: Fuser and Xerographic CRUM Communication Error RAP 341-371-00 The fuser CRUM communications have failed. 341-372-00 The xerographics CRUM communications have failed.
• Troubleshooting Guides: 1. Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 and the main drive motor and PWB assembly, (45-55 ppm) PL 40.15 Item 6 or (65-90 ppm) PL 40.10 Item 6 are correctly and securely connected. 2. Perform the OF7 IOT PWB Diagnostics RAP. 3. Switch off the machine, GP 14. Go to Flag 1. Disconnect P/J8 on the IOT PWB. Switch on the machine, GP 14. Make a copy. Check the fault history for new occurrences of 41- 371-00 and 41-372-00 faults. If new occurrences are not listed, install a new IOT PWB, PL 1.10 Item 2. 4. Go to Flag 1. Check the harness, GP 7 and measure the voltages. As necessary, refer to: • 301B 0V Distribution RAP. • 301E +5V Distribution RAP. NOTE: PJ141 and PJ144 are in-line connectors on the rear panel, (refer to Flag 2 and Flag 3). They are connected when the module is installed and are susceptible to damage. 5. 41-371-00 Only: Go to Flag 2. Check the harness. Remove any torn paper/debris from the fuser CRUM connector, (45-55 ppm) PL 40.17 Item 12 or (65-90 ppm) PL 40.12 Item 12. Repair as necessary. 6. 41-372-00 Only: Go to Flag 3. Check the harness. Remove any torn paper/debris from the xerographic CRUM connector, (45-55 ppm) PL 40.17 Item 4 or (65-90 ppm) PL 40.12 Item 4. Repair as necessary. 7. Install new components as necessary: • 41-371-00 Only: Fuser connector assembly, (45-55 ppm) PL 40.15 Item 9 or (65-90 ppm) PL 40.10 Item 9. • 41-371-00 Only: Fuser Module, (45-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. • 41-372-00 Only: Xerographic module, PL 90.20 Item 2. • Main drive motor PWB assembly, (45-55 ppm) PL 40.15 Item 6 or (65-90 ppm) PL 40.10 Item 6. • Main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. 8. Reload the software, GP 4 Machine Software.

• Code: 341-395-00, 341-396-00, 341-852-00
• Description: IOT PWB Fault RAP 341-395-00 The IOT has cycled without printing. 341-396-00 The photoreceptor is detected not turning while the laser is on. 341-852-00 IOT has detected that it is out of timers.
• Troubleshooting Guides: 1. Ensure all the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly and securely connected. 2. 341-395-00 Only: This fault can be caused by a poor ground on the duplex tray or a paper path problem. Check the active fault list for an 8X-XXX or 9X-XXX fault. Go to the indicated RAP. This fault can also be caused by a paper guide in a paper tray being set to the wrong paper size. Check the paper guide settings in the paper trays. 3. Reload the software set, GP 4, Machine Software. NOTE: The supply harness is a flying lead that is a part of the LVPS and is not spared separately. 4. Go to Flag 1. Check the voltages. As necessary, refer to: • 301G +24V Distribution RAP. • 301F +12V Distribution RAP. • 301E +5V Distribution RAP. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. 5. 341-396-00 Only: If necessary, go to the 340A Main Drive Motor and Photoreceptor Motor RAP. Perform the photoreceptor motor checkout. 6. Perform the 301L LVPS Checkout RAP. 7. Perform the OF7 IOT PWB Diagnostics RAP.

• Code: 341-397-00
• Description: Main Motor Not Controlled RAP 341-397-00 The IOT software has detected that the main motor is not being controlled. The software that monitors the main motor and the photoreceptor motor was not reset within the expected time.
• Troubleshooting Guides: Ensure that the connectors on the components that follow are securely connected: • IOT PWB, PL 1.10 Item 2. • LVPS and base module, PL 1.10 Item 3. • Main drive motor and PWB, (45-55 ppm) PL 40.15 Item 6 or (65-90 ppm) PL 40.10 Item 6. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1 and Flag 2. Check the wiring, GP 7. The wiring is good. Y↓N→Repair the wiring, GP 7. Go to Flag 1. Check the voltages at P/J16, pins 1 and 2 on the LVPS. The voltages are correct. Y↓N→As necessary, refer to: • 301B 0V Distribution RAP. • 301G +24V Distribution RAP. Go to Flag 2. Measure the voltage at P/J3 pin 3, on the IOT PWB. Enter dC330 code 042-010, Main Motor On. Stack the photoreceptor motor code, 091-010. The voltage changes from high to low and the main motor runs. Y↓N→Install a new main drive motor and PWB, (45-55 ppm) PL 40.15 Item 6 or (65-90 ppm) PL 40.10 Item 6. If the fault remains, perform the OF7 IOT Diagnostics RAP. Reload the software, GP 4, Machine Software. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Install a new main drive motor and PWB, (45-55 ppm) PL 40.15 Item 6 or (65-90 ppm) PL 40.10 Item 6. If the fault remains, perform the OF7 IOT Diagnostics RAP.

• Code: 361-020-00
• Description: ROS Motor Failure RAP 361-020-00 This fault code has two failure modes: • The ROS motor ready signal was not received by the IOT PWB within the set time of the ROS being powered on. • The IOT PWB recognizes a change of state of the ROS motor ready signal during operation.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The 361-020 fault still exists. Y↓N→Perform SCP 5 Final Actions. Enter the dC330 output code 061-020 and listen for the ROS motor. The ROS motor gives a distinctive ascending frequency sound, of a short duration (5 to 6 seconds) during transition from standby to run. Y↓N→The xerographic module is fully home and the front door is fully closed or the front door interlock is cheated. Y↓N→Correct the condition. If necessary go to the 301-300-00 Front Door Open RAP. Go to Flag 1. Check the following voltages at P/J18 on the LVPS: • +24V between pins 1 and 2. • +3.3V between pins 3 and 4. The voltages are good. Y↓N→Go to the relevant RAP: • 301B 0V Distribution RAP, refer to the 3.3V return and 24V return. • 301D +3.3V Distribution RAP. • 301G +24V Distribution RAP. Enter the dC330 output code 061-020 to run the ROS motor. Go to Flag 2. 0V is available at P/J2 pin 1 on the IOT PWB. Y↓N→Go to Flag 3. 0V is available at P/J2 pin 6 on the IOT PWB. Y↓N→Perform the OF7 IOT PWB Diagnostics RAP. NOTE: To disconnect P/J1 and P/J2 the ROS must be removed from the machine, refer to. The ROS PWB may not be marked with the correct PJ numbers, where P/J1 and P/J2 are connected. P/J1 can be identified as a four way power harness. P/J2 can be identified as a seven way signal harness. Go to Flag 1, Flag 2 and Flag 3. Disconnect P/J1 and P/J2. Check the wiring. The wiring is good. Y↓N→Repair the wiring. Install a new ROS, PL 60.10 Item 4. Perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 2. 0V is available at P/J2 pin 1. Y↓N→NOTE: To disconnect P/J1 and P/J2 the ROS must be removed from the machine. The ROS PWB may not be marked with the correct PJ numbers, where P/J1 and P/J2 are connected. P/J1 can be identified as a four way power harness. P/J2 can be identified as a seven way signal harness. Check the continuity of the seven way signal harness between P/J2 on the ROS and P/ J2 on the IOT PWB. The harness is good. Y↓N→Install a new ROS power distribution/communication harness, PL 60.10 Item 5. Install a new ROS, PL 60.10 Item 3. If the fault condition persists, perform the following: • Check the condition of the associated wiring and connectors. Repair the wiring or install new components as necessary. • Install a new ROS, PL 60.10 Item 4. • Perform the OF7 IOT PWB Diagnostics RAP.

• Code: 361-340-00
• Description: ROS Laser Failure RAP 361-340-00 The IOT PWB has not detected the ROS laser reaching the operating speed.
• Troubleshooting Guides: Go to Flag 3. Connect a service meter to P/J2 pin 7 and make a set of 5 copies. 0V is measured at P/J2 pin 7 on the IOT PWB during run. Y↓N→The xerographic module is fully home and the front door is fully closed or the front door interlock is cheated. Y↓N→Correct the condition. Go to Flag 1. Disconnect P/J18 from the LVPS. Check the following voltages on the LVPS: • +24V between pins 1 and 2. • +3.3V between pins 3 and 4. The voltages are good. Y↓N→Go to the relevant RAP: • 301B 0V Distribution RAP, refer to the 3.3V return and 24V return. • 301D +3.3V Distribution RAP. • 301G +24V Distribution RAP. Enter the dC330 output code 061-020 and listen for the ROS motor. Go to Flag 2.. The ROS motor gives a distinctive ascending frequency sound, of a short duration (5 to 6 seconds) during transition from standby to run. Y↓N→Go to the 361-020-00 ROS Motor Failure RAP. NOTE: . To disconnect P/J1 and P/J2 the ROS must be removed from the machine. The ROS PWB may not be marked with the correct PJ numbers, where P/J1 and P/J2 are connected. P/J1 can be identified as a four way power harness. P/J2 can be identified as a seven way signal harness. Check the wiring at Flag 1, Flag 2 and Flag 3. . The wiring is good. Y↓N→Repair the wiring or install a new harness, PL 60.10 Item 5. Install a new ROS, PL 60.10 Item 4. Go to Flag 4. Check that P/J112 on the SBC PWB is securely connected. If the fault is still present, remove the ROS. If the fault is still present, go to Flag 4. Check the continuity of the ROS data cable ( P/J112 to P/J7).. The ROS data cable is good. Y↓N→Install a new ROS power distribution/communications harness, PL 60.10 Item 5. Install a new ROS, PL 60.10 Item 4. If the fault remains, perform the following as necessary: • 303D SBC PWB Diagnostics RAP. • OF7 IOT PWB Diagnostics RAP.

• Code: 361-350-00
• Description: ROS Laser Not Under Control RAP 361-350-00 The IOT monitor has not received a reset command from the IOT ROS controller for more than 5 seconds during print.
• Troubleshooting Guides: 1. Ensure all the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly and securely connected. 2. Perform the OF7 IOT PWB Diagnostics RAP. 3. Reload the software set, GP 4, Machine Software. NOTE: The supply harness is a flying lead that is a part of the LVPS and is not spared separately. 4. Go to Flag 1. Check the voltages. As necessary, refer to: • 301G +24V Distribution RAP. • 301F +12V Distribution RAP. • 301E +5V Distribution RAP. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. 5. Perform the following as necessary: • OF7 IOT PWB Diagnostics RAP. • 301L LVPS Checkout RAP.

• Code: 362-310-00
• Description: Scanner to SBC Communications Failure RAP 362-310-00 A communication failure has occurred between the Scanner and the SBC.
• Troubleshooting Guides: Go to Flag 1. Disconnect then check the SBC PWB/Scanner PWB data cable and connectors P/J411 on the scanner PWB and P/J250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean the connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. Perform the following actions: • Install a new SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Install a new scanner PWB, PL 60.20 Item 4. • The 303D SBC PWB Diagnostics RAP.

• Code: 362-399-00
• Description: SPDH to Scanner Data Cable Failure RAP 362-310-00 A cable failure has occurred between the SPDH and the Scanner.
• Troubleshooting Guides: Go to Flag 1. Disconnect and check the ribbon cable and connectors P/J451 on the side 2 scan assembly and P/J413 on the scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1. Re-install the ribbon cable, then check the operation of the machine. The fault remains. Y↓N→Perform SCP 5 Final Actions. Install new components as necessary: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Scanner PWB, PL 60.20 Item 4. • Side 2 scan assembly, PL 60.30 Item 1.

• Code: 362-450-00 … 362-472-00, 362-781-00
• Description: Scanner Calibration Faults RAP 362-450-00 Dark range status bit is not clear prior to calibration. 362-451-00 Dark range status bit is not set after calibration. 362-452-00 Pixel offset status bit is not clear prior to calibration. 362-453-00 Pixel offset status bit is not set after calibration. 362-454-00 Gain range status bit is not clear prior to calibration. 362-455-00 Gain range status bit is not set after calibration. 362-456-00 Pixel gain status bit is not clear prior to calibration. 362-457-00 Pixel gain status bit is not set after calibration. 362-458-00 Highest intensity image pixel value exceeds maximum tolerance. 362-459-00 Pixel offset error (Hi) exceeds maximum adjustment allowed during dark calibration. 362-460-00 Pixel offset error (Lo) exceeds maximum adjustment allowed during dark calibration. 362-461-00 Highest intensity image pixel value is lower than the minimum tolerance. 362-462-00 Pixel gain error (Hi) exceeds maximum adjustment allowed during white calibration. 362-463-00 Pixel gain error (L0) exceeds maximum adjustment allowed during white calibration. 362-464-00 The scanner is requested to perform another operation while busy. 362-466-00 Pixels out of range during black calibration. 362-467-00 Pixels out of range during white calibration. 362-468-00 Pixel clock error from the full width array. 362-469-00 Calibration ASIC comms. error with m/c. 362-470-00 Unable to read the registers in the calibration ASIC. 362-471-00 Calibration ASIC write buffer is full. 362-472-00 Calibration ASIC comms. time-out. 362-781-00 IIT Remote NVM out of range.
• Troubleshooting Guides: Perform ADJ 60.5 IIT Registration, Magnification and Calibration. The fault persists. Y↓N→Go to SCP 5 Final Actions. Go to Flag 1, disconnect then check the scan carriage ribbon cable and connectors P/J445 on the scanner CCD BWB and P/J412 on the scanner PWB.. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors, if necessary install new components: • Scan carriage data ribbon cable, PL 60.20 Item 17. • Scan carriage assembly, PL 60.20 Item 1. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J445 to P/J412 scan carriage data ribbon cable. Go to Flag 2, disconnect then check the SBC PWB/Scanner PWB data cable and connectors, P/J411 on the scanner PWB and PJ250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the cable connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.5 IIT Registration, Magnification and Calibration. If the problem continues reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 362-476-00
• Description: Scan Carriage Home Sensor RAP 362-476-00 Carriage home sensor is not cleared or made in time.
• Troubleshooting Guides: Visually check the scanner carriage alignment through the document glass. Carriage alignment is good. Y↓N→Perform Scan Carriage Assembly. Enter dC330 code 062-024 scan carriage to document size position, then cancel the code. Enter dC330 code 062-031 scan carriage to home position, then cancel the code. The scan carriage moves to the document size position then returns to the home position. Y↓N→Check the condition and adjustment of the scan drive belt, refer to Scan Carriage Drive Belt. The scan carriage drive belt is good. Y↓N→Install a new scan carriage drive belt, PL 60.20 Item 8. Check the scan carriage motor, MOT62-031. Refer to: • Flag 2 and • GP 10, How to Check a Motor. • P/J438, P/J420, Scanner PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Carriage motor assembly PL 60.20 Item 2. • Scanner PWB, PL 60.20 Item 4. Enter dC330 code 062-100 carriage home sensor, Q62-100. Stack codes 62-023 carriage home sensor test, the carriage will move into and out of the home position. The display changes. Y↓N→Check the carriage home sensor, Q62-100, refer to: • Flag 1 and • GP 11, How to Check a Sensor. • P/J439, P/J420, Scanner PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Carriage home sensor, Q62-100, PL 60.20 Item 7. • Scanner PWB, PL 60.20 Item 4 Perform SCP 4 Final Actions.

• Code: 362-490-00, 362-491-00
• Description: Data Steerer Error RAP 362-490-00 A side 1 data steerer error has been found during the transfer of data between the scanner PWB and the SBC PWB. 362-491-00 A side 1 data steerer TX error has been found during the transfer of data between the scanner PWB and the SBC PWB.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Go to SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.

• Code: 362-777-00, 362-778-00
• Description: Motor Communications Failure RAP 62-777-00 A motor communication failure has occurred. 362-778-00 A motor client failure has occurred.
• Troubleshooting Guides: Go to Flag 1. Disconnect and check the harness and connectors P/J417 on the SPDH PWB and P/J460 on the scanner PWB. The harness and connectors are good. Y↓N→Clean or repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5. • Scanner PWB, PL 60.20 Item 4. Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→Go to SCP 5 Final actions. Perform the following actions: • Install a new SPDH PWB, PL 5.10 Item 5. • Install a new scanner PWB, PL 60.20 Item 4.

• Code: 362-783-00, 366-783-00
• Description: SPDH Hotline Error RAP 362-783-00 SPDH side 1 hotline error. 366-783-00 SPDH side 2 hotline error.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Re-load the software set, GP 4 Machine Software. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect then check the harness and connectors P/J460 on the SPDH PWB and P/J417 on the scanner PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SPDH PWB, PL 5.10 Item 5 • Scanner PWB, PL 60.20 Item 6 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect then check the harness and connectors P/J410 on the scanner PWB and P/J140 on the power distribution PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3. Disconnect then check the harness and connectors P/J141 on the power distribution PWB and P/J266 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • SBC PWB, PL 3.22 Item 3 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to the 305A Document Size Sensors RAP and check document size sensor 1 and document size sensor 2. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Check the appropriate sensor: • For 362-783-00 faults check the reg sensor. Perform the RAP 305-340-00, 305-341-00 SPDH Reg Sensor Failure. • For 366-783-00 faults check the side 2 reg sensor. Perform the RAP 305-342-00, 305- 343-00 SPDH Side 2 Reg Sensor Failure. The fault is fixed. Y↓N→Perform 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions.

• Code: 362-784-00
• Description: Platen Hotline Error RAP 362-784-00 Platen hotline error.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Re-load the software set, GP 4 Machine Software. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 1. Disconnect then check the harness and connectors, P/J410 on the scanner PWB and P/J140 on the power distribution PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to Flag 2. Disconnect then check the harness and connectors, P/J141on the power distribution PWB and P/J266 on the SBC PWB. The harness and connectors are good. Y↓N→Repair the harness and connectors. Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 Re-install the harness, then check the operation of the machine. The fault is still present. Y↓N→Perform SCP 5 Final Actions. Go to the 362A Side 1 Scanning Document Size RAP and check document size sensor 1 and document size sensor 2. The fault is fixed. Y↓N→Go to the 362A Scan Carriage Position RAP and check the carriage home sensor. The fault is fixed. Y↓N→Install new components as necessary: • Scanner PWB, PL 60.20 Item 6 • Power distribution PWB, PL 3.22 Item 1 • SBC PWB, PL 3.22 Item 3 The fault is fixed. Y↓N→Perform 303D SBC PWB Diagnostics RAP. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 362-960-00
• Description: LED Fan Lock Alarm RAP 362-960-00 The cooling fan is not rotating.
• Troubleshooting Guides: Remove the scanner module top cover assembly, PL 60.15 Item 2. Hold the top cover interlock switch closed. Enter dC330 code 062-029 to run the cooling fan, MOT62-029. MOT62-029 runs. Y↓N→Go to and Flag 1, check MOT62-029. Refer to: • GP 10 How to Check a Motor • P/J424 • 301G +24V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Cooling fan, PL 60.15 Item 6 • Scanner PWB, PL 60.20 Item 4 Stack the dC330 code 062-034 to check the cooling fan lock alarm. The display reads high. Y↓N→Switch off the machine, then switch on the machine. If the fault remains, install new parts: • Cooling fan, PL 60.15 Item 6 • Scanner PWB, PL 60.20 Item 4 Install a new cooling fan, PL 60.15 Item 6.

• Code: 362A
• Description: Side 1 Scanning Document Size RAP The side 1 scanner has encountered a document that is larger than expected. The side 1 scanner has encountered a document of unknown size. The side 1 document size sensors have incorrectly determined the size of the document.
• Troubleshooting Guides: Check that the input module angle sensor actuator is not damaged. If necessary install a new input module angle sensor actuator, PL 60.20 Item 12. Enter dC330 code 062-301 SPDH angle sensor Q62-301, actuate the sensor. The display changes. Y↓N→Check the SPDH angle sensor, Q62-301, refer to: • Flag 1 and • GP 11, How to Check a Sensor • P/J423, Scanner PWB • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • SPDH angle sensor, PL 60.20 Item 7 • Scanner PWB, PL 60.20 Item 4 Enter dC330 code 062-019 SPDH platen down sensor Q62-019, actuate the sensor. The display changes. Y↓N→Check the SPDH platen down sensor Q62-019, refer to: • Flag 2 and • GP 11, How to Check a Sensor • P/J423, Scanner PWB • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • SPDH platen down sensor, PL 60.20 Item 7 • Scanner PWB, PL 60.20 Item 4 Raise the SPDH. Enter dC330 code 062-251 document size sensor 1, Q62-251. Actuate the sensor by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Check the document size sensor 1, Q62-251, refer to: • Flag 3 and • GP 11, How to Check a Sensor • P/J422, Scanner PWB • 301E +5V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Document size sensor 1, Q62-251, PL 60.20 Item 3 • Scanner PWB, PL 60.20 Item 4 Enter dC330 code 062-253 document size sensor 2, Q62-253. Actuate the sensor by placing a piece of paper on the document glass above the sensor. The display changes. Y↓N→Check the document size sensor 2, Q62-253, refer to: • Flag 4 and • GP 11, How to Check a Sensor • P/J422, Scanner PWB • 301E +5V Distribution RAP • 301B 0V Distribution RAP Install new components as necessary: • Document size sensor 2, Q62-253, PL 60.20 Item 3 • Scanner PWB, PL 60.20 Item 4 Go to Flag 5. Disconnect then check the SBC PWB/Scanner PWB data cable and connectors P/J411 on the scanner PWB and P/J250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or the connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. If the problem continues, reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 362B
• Description: Side 1 Exposure Lamp Failure RAP The side 1 exposure lamp fails to illuminate. The side 1 exposure lamp does not illuminate consistently throughout the scanning process.
• Troubleshooting Guides: Open the SPDH. Enter the dC330 code 062-002, platen exposure lamp. The LED lamp assembly in the scan carriage assembly, illuminates. Y↓N→Go to Flag 4. +24V is available at P/J447 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→+24V is available at P/J140 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→Refer to the 301B 0V Distribution RAP and the 301G +24V Distribution RAP to fix the fault. Check and repair the harness and connectors between P/J140 on the power distribution PWB and P/J410 on the scanner PWB. Go to Flag 1 and Flag 2, disconnect, check and clean if necessary, then reconnect P/J410, P/J416 and P/J446. +24V is now available at P/J447 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Install new components as necessary: • Scan carriage power ribbon cable, PL 60.20 Item 10 • Scanner CCD PWB, PL 60.25 Item 4 • Scanner PWB, PL 60.20 Item 6 Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, also between pin 5 and pin 3. Y↓N→Check and repair the wiring and connectors between P/J447 and P/J448. Go to Flag 5, check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary.. Go to Flag 3, check both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage assembly, PL 60.25 Item 1. Go to Flag 4. +24V is available at P/J448 between pin 6 and pin 4, also between pin 5 and pin 3. Y↓N→Check and repair the wiring and connectors between P/J447 and P/J448.. Go to Flag 5, check the wiring and connectors between P/J449 and P/J450. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary.. Go to Flag 3, check the both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable is good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. 1. Install a new scan carriage assembly, PL 60.25 Item 1. 2. Perform ADJ 60.5 IIT Registration, Magnification and Calibration. 3. Perform SCP 5 Final Actions. Go to dC612, make a print of internal test pattern 2. Make a copy of the test pattern print from the document glass. The copy has uneven bands in the cross process direction. Y↓N→Perform SCP 5 Final Actions. Go to Flag 3, check the both ends of the scan carriage data ribbon cable are clean and securely connected. The ribbon cable is good. Y↓N→Clean and reconnect the ribbon cable, if necessary install a new scan carriage data ribbon cable, PL 60.20 Item 17. Install a new scan carriage data ribbon cable, PL 60.20 Item 17.

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• Code: 362C
• Description: Side 2 Exposure Lamp Failure RAP The side 2 exposure lamp fails to illuminate.
• Troubleshooting Guides: Refer to. Open the SPDH, then the jam clearance guide. Enter the dC330 code 066- 002, DH exposure lamp. The LED lamp assembly in the side 2 scan assembly illuminates. Y↓N→Go to Flag 5. +24V is available at P/J453 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Go to Flag 1. +24V is available at P/J410 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→+24V is available at P/J140 between pins 19 and 20, pins 21 and 22, pins 23 and 24, pins 25 and 26, also pins 27 and 28. Y↓N→Refer to the 301B 0V Distribution RAP and the 301G +24V Distribution RAP to fix the fault. Check and repair the harness and connectors between P/J410 on the power distribution PWB and P/J140 on the scanner PWB. Go to Flag 1, Flag 2 and Flag 3, disconnect, check and clean if necessary, then reconnect P/J140, P/J418, P/J459, P/J458 and P/J452. +24V is now available at P/J453 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Install new components as necessary: • Side 2 scan assembly power ribbon cable, PL 5.10 Item 6 • Side 2 CCD PWB, PL 60.30 Item 4 • SPDH PWB, PL 5.10 Item 5 • Scanner PWB, PL 60.20 Item 6 Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Check and repair the wiring and connectors between P/J453 and P/J454. Go to Flag 7 and Flag 8, check the wiring and connectors between P/J454 and P/ J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 4, check both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary, install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. Go to Flag 6. +24V is available at P/J454 between pin 1 and pin 3, also between pin 2 and pin 4. Y↓N→Check and repair the wiring and connectors between P/J453 and P/J454. Go to Flag 7 and Flag 8, check the wiring and connectors between P/J454 and P/J455. The wiring and connectors are good. Y↓N→Repair the wiring or connectors as necessary. Go to Flag 4, check both ends of the side 2 scan assembly data ribbon cable are clean and securely connected. The ribbon cable connections are good. Y↓N→Clean and reconnect the ribbon cable, if necessary, install a side 2 scan assembly data ribbon cable PL 5.10 Item 16. 1. Install a new side 2 scan assembly data ribbon cable, PL 5.10 Item 16. 2. Perform ADJ 60.5 IIT Registration, Magnification and Calibration. 3. Perform SCP 5 Final Actions. Perform SCP 5 Final Actions.

• Code: 366-450-00 … 366-463-00, 366-466-00.366-468-00
• Description: SPDH Scanner Calibration Faults RAP 366-450-00 Dark range status bit is not clear prior to calibration. 366-451-00 Dark range status bit is not set after calibration. 366-452-00 Pixel offset status bit is not clear prior to calibration. 366-453-00 Pixel offset status bit is not set after calibration. 366-454-00 Gain range status bit is not clear prior to calibration. 366-455-00 Gain range status bit is not set after calibration. 366-456-00 Pixel gain status bit is not clear prior to calibration. 366-457-00 Pixel gain status bit is not set after calibration. 366-458-00 Highest Intensity image pixel value exceeds maximum tolerance. 366-459-00 Pixel error exceeds maximum adjustment allowed during dark calibration. 366-460-00 Pixel error exceeds maximum adjustment allowed during dark calibration. 366-461-00 Highest Intensity image pixel value is lower than the minimum tolerance. 366-462-00 Pixel error exceeds maximum adjustment allowed during white calibration. 366-463-00 Pixel error exceeds maximum adjustment allowed during white calibration. 366-466-00 Pixels out range during black calibration. 366-467-00 Pixels out range during white calibration. 366-468-00 Pixel clock error from the full width array.
• Troubleshooting Guides: Perform ADJ 60.5 IIT Registration, Magnification and Calibration. The fault is still present. Y↓N→Go to SCP 5 Final Actions. Go to Flag 1, disconnect then check the Side 2 scan assembly data ribbon cable and connectors P/J451 on the side 2 CCD PWB and P/J413 on the scanner PWB. The ribbon cable and connectors are clean and undamaged. Y↓N→Clean or repair the ribbon cable or connectors., if necessary install new components: • Side 2 scan assembly data ribbon cable, PL 5.10 Item 16. • Side 2 scan assembly, PL 5.10 Item 12. • Scanner PWB, PL 60.20 Item 4. Reconnect the P/J451 to P/J413 Side 2 scan assembly data ribbon cable. Go to Flag 2. Disconnect then check the SBC PWB/Scanner PWB data cable and connectors P/J411 on the scanner PWB and P/J250 on the SBC PWB. The data cable and connectors are clean and undamaged. Y↓N→Clean or repair the cable connectors. Install new components as necessary: • SBC PWB/Scanner PWB data cable, PL 3.22 Item 20. • Scanner PWB, PL 60.20 Item 4. If the fault remains, perform the 303D SBC PWB Diagnostics RAP. Perform dC301 scanner system NVM initialization, then ADJ 60.5 IIT Registration, Magnification and Calibration. If the fault persists reload the software using the AltBoot Software Loading Procedure, go to GP 4 Machine Software.

• Code: 366-490-00, 366-491-00
• Description: Data Steerer Error RAP 366-490-00 A side 2 data steerer error has been found during the transfer of data between the scanner PWB and the SBC PWB. 366-491-00 A side 2 data steerer TX error has been found during the transfer of data between the scanner PWB and the SBC PWB.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault still remains Y↓N→The faults returns after less than 1000 copies/prints have been made. Y↓N→Go to SCP 5 Final actions. Install a new scanner PWB, PL 60.20 Item 4. Install a new scanner PWB, PL 60.20 Item 4.

• Code: 371-100-00
• Description: Tray 1 Elevator Lift Failure RAP 371-100-00 Tray 1 stack height sensor did not actuate within the correct time after the feed / elevator motor turned on.
• Troubleshooting Guides: Enter dC330 code 071-330 tray 1 stack height sensor, Q71-330. Press Start. Pull out tray 1 then push fully home. The display changes. Y↓N→Go to Flag 1. Check Q71-330. Refer to: • GP 11 How to Check a Sensor. • P/J274, Tray 1 and 2 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 stack height sensor, PL 80.26 Item 8. • Tray 1 and 2 control PWB, PL 70.10 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-010 is run in service mode. Enter dC330 code 071-010 tray 1 elevate motor, MOT71-010. Pull out tray 1. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT71-010. Refer to: • GP 10 How to Check a Motor. • P/J274, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 1 elevator motor, PL 80.26 Item 6. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check the elevator motor drive gears. • Check the tray 1 stack height mechanism on the feeder assembly, If the fault remains, go to the 371A Tray 1 and Tray 2 Empty RAP.

• Code: 371-500-00
• Description: Tray 1 Open During Run RAP 371-500-00 Tray 1 was open during run when the paper is fed from tray 1.
• Troubleshooting Guides: Enter dC330 code 071-300 tray 1 home switch, S71-300. Press Start. Open, then fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S71-300. +5V is measured at the switch terminal on the PWB. Y↓N→Check the +5V supply. Refer to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a tray 1 and 2 control PWB, PL 70.10 Item 2. Install a tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check that the paper size leaf spring is mounted correctly, PL 70.10 Item 3. • Check the actuator cam on the paper tray. • If the fault remains, install a new tray 1 and 2 control PWB, PL 70.10 Item 2.

• Code: 371A
• Description: Tray 1 and Tray 2 Empty RAP Use this RAP when an incorrect tray 1 or tray 2 out of paper message is displayed. NOTE: Tray 1 and tray 2 feed mechanisms are identical.
• Troubleshooting Guides: Pull out the relevant tray. Enter dC330, then the relevant code: • Code 071-320 for the tray 1 empty sensor, Q71-320. • Code 072-320 for the tray 2 empty sensor, Q72-320. Press start. Manually actuate the tray empty sensor. The display changes. Y↓N→For tray 1, go to Flag 1. Check Q71-320. For tray 2, go to Flag 2. Check Q72-320. Refer to: • GP 11 How to Check a Sensor. • Tray 1 P/J274, Tray 1 and 2 control PWB. • Tray 2 P/J275, Tray 1 and 2 control PWB • 301E +5 V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary. • Tray 1 empty sensor, PL 80.26 Item 7. • Tray 2 empty sensor, PL 80.26 Item 7. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check that the sensor is free of paper dust. • Check the paper feed assembly, PL 80.26 Item 1.

• Code: 371B
• Description: Tray 1 and 2 Wrong Size Paper RAP Use this RAP when the paper fed from the tray does not match the paper size indicated by the tray paper size switch. Tray 1 and tray 2 feed mechanisms are identical.
• Troubleshooting Guides: Check the relevant tray: • For tray 1, refer to Table 1. Compare the paper size in the tray to the size switches actuated. • For tray 2, refer to Table 2. Compare the paper size in the tray to the size switches actuated. Enter dC330 and the relevant component control codes as shown in the tables. Press Start. Manually actuate the paper size switches. The display changes each time the switches are actuated. Y↓N→For tray 1, go to Flag 1. For tray 2, go to Flag 2. Check the relevant size switch. Refer to: • GP 13 How to Check a Switch. •. •. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check the relevant paper tray, PL 70.10 Item 26 or PL 70.10 Item 27. • Check the paper size leaf spring, PL 70.10 Item 3. • Check the relevant tray cam assembly, PL 70.10 Item 7. • Go to dC301 NVM Initialization. Perform the copier NVM initialisation.

• Code: 372-100-00
• Description: Tray 2 Elevator Lift Failure RAP 372-100-00 Tray 2 stack height sensor did not actuate within the correct time after the feed/elevator motor turned on.
• Troubleshooting Guides: Enter dC330 code 072-330 tray 2 stack height sensor, Q72-330. Press Start. Pull out tray 2, then push fully home. The display changes. Y↓N→Go to Flag 1. Check Q72-330. Refer to: • GP 11 How to Check a Sensor. • P/J275, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 2 stack height sensor, PL 80.26 Item 8. • Tray 1 and 2 control PWB, PL 70.10 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT72-010 is run in service mode. Enter dC330 code 072-010 tray 2 elevator motor, MOT72-010. Pull out tray 2. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT72-010. Refer to: • GP 10 How to Check a Motor. • P/J275, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 2 elevator motor, PL 80.26 Item 6. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check the elevator motor drive gears. • Check the tray 2 stack height mechanism on the feeder assembly, If the fault remains, go to the 371A Tray 1 and Tray 2 Empty RAP.

• Code: 372-500-00
• Description: Tray 2 Open During Run RAP 372-500-00 Tray 2 was open during run when the paper is fed from tray 2.
• Troubleshooting Guides: Enter dC330 code 072-300 tray 2 home switch, S72-300. Press Start. Open, then fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S72-300. +5V is measured at the switch terminal on the PWB. Y↓N→Check the +5V supply. Refer to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a tray 1 and 2 control PWB, PL 70.10 Item 2. Install a tray 1 and 2 control PWB, PL 70.10 Item 2. Perform the following: • Check that the paper size leaf spring is mounted correctly, PL 70.10 Item 3. • Check the actuator on the paper tray. • If the fault remains, install a new tray 1 and 2 control PWB, PL 70.10 Item 2.

• Code: 373-100-00
• Description: Tray 3 Elevator Lift Failure RAP 373-100-00 Tray 3 stack height sensor did not actuate within the correct time after the elevator motor turned on. NOTE: Rapid closure of tray 4 when tray 3 is being elevated may cause this fault.
• Troubleshooting Guides: Enter dC330 code 073-300 tray 3 home sensor, Q73-300. Press Start. Pull out tray 3, then push fully home. The display changes. Y↓N→Go to Flag 1. Check S73-300. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 3 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 073-330 tray 3 stack height sensor, Q73-330. Press Start. Pull out tray 3. Manually activate the stack height sensor on the paper feed assembly. The display changes Y↓N→Go to Flag 2. Check Q73-330. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 stack height sensor, PL 80.32 Item 7. • HCF control PWB, PL 70.21 Item 2. Disconnect P/J10 on the HCF control PWB. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and an open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the tray 3 over elevate switch. Refer to: • GP 13 How to Check a Switch. • P/J10, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 over elevate switch, PL 80.32 Item 8. • HCF control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-030 is run in service mode. Re-connect P/J10. Enter dC330 code 073-010 tray 3 elevator motor, MOT73-010. Pull out tray 3. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT73-010. Refer to: • GP 10 How to Check a Motor. • P/J13, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Tray 3 elevator motor, PL 70.21 Item 1. • HCF control PWB, PL 70.21 Item 2. Perform the following: • Check the elevator cables, PL 70.18 Item 4, PL 70.18 Item 6 and PL 70.18 Item 8. • Check the elevator drives gear coupling, PL 70.19 Item 10. If the fault remains, go to the 373B Tray 3 or Tray 4 Out of Paper RAP.

• Code: 373-500-00
• Description: Tray 3 Open During Run RAP 373-500-00 Tray 3 was opened during run when the paper is fed from tray 3.
• Troubleshooting Guides: Enter dC330 code 073-300, tray 3 home sensor, Q73-300. Press Start. Open, then fully close the tray. The display changes. Y↓N→Go to Flag 1. Check Q73-300. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2. Check the sensor holder, PL 70.21 Item 3. If the fault remains, install new components as necessary: • Tray 3 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2.

• Code: 373A
• Description: Tray 3 and Tray 4 False Low Paper Level RAP Use this RAP when the copier displays tray 3 or tray 4 is low on paper when the tray is full. The tray is low on paper message will appear when the tray capacity is at 10%. The machine measurers the time taken for the tray to elevate after being closed, to determine the amount of paper remaining in tray 3 or tray 4. This measurement only occurs if the tray has been open for a minimum of 30 seconds. If the tray is closed within 30 seconds the time-out of the last known paper level is used and no new timing is calculated. NOTE: A low paper condition will be declared if the stack is below approximately 190 sheets.
• Troubleshooting Guides: Pull out the relevant tray and allow it to move fully down. Close the tray. The tray moves up. Y↓N→Go to the relevant procedure: • 373-100-00 Tray 3 Elevator Lift Up Failure RAP. • 374-100-00 Tray 4 Elevator Lift Up Failure RAP. Pull out the relevant tray. Load a ream of paper (500 sheets). Wait for 30 seconds before closing the tray. The message, Tray is low on paper, has changed. Y↓N→For tray 3, go to Flag 1. Check the tray 3 level encoder, Q73-340. For tray 4, go to Flag 2. Check the tray 4 level encoder Q74-340. Refer to: • GP 11 How to Check a Sensor. NOTE: In this check, place a piece of paper between the sensor. The check is difficult due to the problem in moving the timing disc. •. • P/J2, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary. • Tray 3 elevator motor, PL 70.21 Item 1. • Tray 4 elevator motor, PL 70.21 Item 1. • HCF control PWB, PL 70.21 Item 2. The low paper sensor appears to be working correctly. If the customer is only adding small amounts of paper at a time then the message (Tray is low on paper) will be displayed. If the tray is filled with 190 sheets or more, the message is cancelled.

• Code: 373B
• Description: Tray 3 or Tray 4 Out of Paper RAP Use this RAP when an incorrect tray 3 or tray 4 out of paper message is displayed.
• Troubleshooting Guides: Refer. Enter the relevant code to monitor the tray empty sensor: • Tray 3 empty sensor, Q73-320. Enter dC330 code 073-320. Press Start. • Tray 4 empty sensor, Q74-320. Enter dC330 code 074-320. Press Start. Actuate the tray empty sensor with a piece of paper. The display changes. Y↓N→For tray 3, go to Flag 1. Check Q73-320. For tray 4, go to Flag 2. Check Q74-320. Refer to: • GP 11 How to Check a Sensor. • Tray 3 P/J1, HCF control PWB. • Tray 4 P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 empty sensor, PL 80.32 Item 6. • Tray 4 empty sensor, PL 80.33 Item 3. • HCF Control PWB, PL 70.21 Item 2. Remove the relevant tray front cover, refer to Tray 3 and Tray 4 Removal. Close the relevant tray. The feed roll assembly drops when the tray is closed. Y↓N→Remove the relevant paper feed assembly Tray 3 Paper Feed Assembly orray 4 Paper Feed Assembly. Ensure the lever is undamaged and operates correctly. If necessary, install a new paper feed assembly, PL 80.32 Item 1 (Tray 3) or PL 80.33 Item 1 (Tray 4). The fault may be intermittent, check the wiring and connectors between the HCF control PWB and the sensor, refer to GP 7.

• Code: 374-100-00
• Description: Tray 4 Elevator Lift Failure RAP 374-100-00 Tray 4 stack height sensor did not actuate within the correct time after the elevator motor turned on. NOTE: Rapid closure of tray 3 when tray 4 is being elevated may cause this fault.
• Troubleshooting Guides: Enter dC330 code 074-300 tray 4 home sensor, Q74-300. Press Start. Pull out tray 4, then push fully home. The display changes. Y↓N→Go to Flag 1. Check Q74-300. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 074-330 tray 4 stack height sensor, Q74-330. Press Start. Pull out tray 4. Manually actuate the stack height sensor on the paper feed assembly. The display changes. Y↓N→Go to Flag 2. Check Q74-330. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 stack height sensor, PL 80.33 Item 6. • HCF control PWB, PL 70.21 Item 2. Disconnect P/J12 on the HCF control PWB. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the tray 4 over elevate switch. Refer to: • GP 13 How to Check a Switch. • P/J12, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 over elevate switch, PL 80.33 Item 9. • HCF control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT74-010 is run in service mode. Enter dC330 code 074-010 tray 4 elevator motor, MOT74-010. Pull out tray 4. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT74-010. Refer to: • GP 10 How to Check a Motor. • P/J14, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 elevator motor, PL 70.21 Item 1. • HCF control PWB, PL 70.21 Item 2. Perform the following: • Check the elevator cables, PL 70.18 Item 4, PL 70.18 Item 5 and PL 70.18 Item 7. • Check elevator drives gear coupling, PL 70.19 Item 10. If the fault remains, go to 373B Tray 3 or Tray 4 Out of Paper RAP.

• Code: 374-500-00
• Description: Tray 4 Open During Run RAP 374-500-00 Tray 4 was opened during run when the paper is fed from tray 4.
• Troubleshooting Guides: Enter dC330 code 074-300 tray 4 home sensor, Q74-300. Press Start. Open, then fully close the tray. The display changes. Y↓N→Go to Flag 1. Check Q74-300. Refer to: • GP 11 How to Check a Sensor. • P/J3 HCF control PWB. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2. Check the sensor holder, PL 70.21 Item 3. If the fault remains, install new components as necessary: • Tray 4 home sensor, PL 70.21 Item 4. • HCF control PWB, PL 70.21 Item 2.

• Code: 375A
• Description: Bypass Tray RAP Use this RAP to identify and correct problems when using the bypass tray.
• Troubleshooting Guides: Enter dC330 code 075-320 bypass empty sensor Q75-320. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q75-320. Refer to: • GP 11 How to Check a Sensor. • P/J10, IOT PWB. • 301D +3.3 V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass empty sensor, PL 70.30 Item 7. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC140 code 075-601. Move the bypass tray width guide between wide and narrow settings. NOTE: The width sensor is a potentiometer. The arm on the potentiometer is attached to the bypass tray side guide. This gives a variable voltage to indicate the paper width setting. The displayed value changes. Y↓N→Go to Flag 1. Check Q75-601. Refer to: • GP 11 How to Check a Sensor. • P/J10, IOT PWB. • 301D +3.3 V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass tray and left hand door assembly, PL 70.30 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-050 bypass feed solenoid, SOL81-050. Press Start. The solenoid energized. Y↓N→Go to Flag 3. Check SOL81-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J10, IOT PWB. • 301G +24 V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new bypass feed solenoid, PL 70.30 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Perform the following: • Ensure that the customer is not filling the tray above the max fill line. • Clean the feed roll and retard pad with a cloth dampened with water. • If necessary, install a new feed roll and retard pad assembly, PL 70.30 Item 21.

• Code: 376-100-00
• Description: Tray 6 Elevator Lift Failure RAP 376-100-00 A signal was not detected by the encoder when the elevator motor was driving up.
• Troubleshooting Guides: Ensure the cable holder PL 70.68 Item 23 is not trapped behind the elevator motor bracket. The cable holder is correctly positioned. Y↓N→Reposition the cable holder so that it does not become trapped behind the elevator motor bracket. Open, then close the tray 6 door. The tray moves up. Y↓N→Enter dC330 code 076-300 front door interlock switch, S76-300. Press Start. Manually toggle the door interlock switch. The display changes. Y↓N→Go to Flag 1. Check S76-300. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 6 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Front door interlock switch, PL 70.60 Item 6. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 076-330 stack height sensor, Q76-330. Press Start. Manually activate the stack height sensor on the paper feed assembly. The display changes. Y↓N→Go to Flag 2. Check Q76-330. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Stack height sensor, PL 80.45 Item 7. • Tray 6 control PWB, PL 70.68 Item 8. Check the voltage at PJ504 pin 4, Flag 3. Manually actuate the upper limit switch, S76- 412. The voltage changes. Y↓N→Go to Flag 3. Check S76-412. Refer to: • GP 13 How to Check a Switch. • P/J504, Tray 6 control PWB • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Upper limit switch, PL 70.68 Item 12. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 076-340 elevator motor encoder sensor, Q76-340. Press Start. Manually lift the motor to activate the sensor. The display changes. Y↓N→Go to Flag 4. Check Q76-340. Refer to: • GP 11 How to Check a Sensor. • P/J506, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Elevator motor encoder sensor, PL 70.68 Item 5. • Tray 6 control PWB, PL 70.68 Item 8 Enter dC330 code 076-010 to energise the elevator motor, MOT76-010. Press Start. The motor runs. Y↓N→Go to Flag 5. Check MOT76-010. Refer to: • GP 10 How to Check a Motor. • P/J504, Tray 6 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Elevator motor, PL 70.68 Item 4. • Tray 6 control PWB, PL 70.68 Item 8 The tray 6 elevator motor is operating correctly. The tray 6 elevator motor is operating correctly.

• Code: 376-101-00
• Description: Tray 6 Elevator Lower Failure RAP 376-101-00 A signal was not detected by the encoder when the elevator motor was driving down.
• Troubleshooting Guides: Ensure the cable holder is not trapped behind the elevator motor bracket. The cable holder is correctly positioned. Y↓N→Reposition the cable holder so that it does not become trapped behind the elevator motor bracket. Open, then close the tray 6 door. The tray moves down. Y↓N→Enter dC330 code 076-300 front door interlock switch, S76-300. Press Start. Manually toggle the door interlock switch. The display changes. Y↓N→Go to Flag 1. Check S76-300. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Front door interlock switch, PL 70.60 Item 6. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 076-335 stack down sensor, Q76-335. Press Start. Manually activate the stack down sensor. The display changes Y↓N→Go to Flag 2. Check Q76-335. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Stack down sensor, PL 70.68 Item 9. • Tray 6 control PWB, PL 70.68 Item 8. Check the voltage at PJ504 pin 6, Flag 3. Manually actuate the tray down limit switch, S76-415, by pressing the plate under the paper tray. The voltage changes. Y↓N→Go to Flag 3. Check S76-415. Refer to: • GP 13 How to Check a Switch. • P/J504, Tray 6 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray down limit switch, PL 70.70 Item 2. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 076-340 elevator motor encoder sensor, Q76-340. Press Start. Manually lift the elevator motor to activate the sensor. The display changes Y↓N→Go to Flag 4. Check Q76-340. Refer to: • GP 11 How to Check a Sensor. • P/J506, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Elevator motor encoder sensor, PL 70.68 Item 5. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 076-011 to lower the elevator motor, MOT76-010. Press Start. The motor runs Y↓N→Go to Flag 5. Check MOT76-010. Refer to: • GP 10 How to Check a Motor. • P/J504, Tray 6 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP Install new components as necessary: • Elevator motor, PL 70.68 Item 4. • Tray 6 control PWB, PL 70.68 Item 8. The elevator motor is operating correctly. Perform ADJ 70.5 Tray 6 Stack Height Sensor and Retard Shield, then perform SCP 5 Final Actions. The elevator motor is operating correctly. Perform ADJ 70.5 Tray 6 Stack Height Sensor and Retard Shield, then perform SCP 5 Final Actions.

• Code: 376-500-00
• Description: Tray 6 Door Open During Run RAP 376-500-00 Tray 6 door open during run when the paper is fed from tray 6.
• Troubleshooting Guides: Enter dC330 code 076-300 front door interlock switch, S76-300. Press Start. Open, then fully close the door. The display changes. Y↓N→Go to Flag 1. Check S76-300. Refer to: • GP 13 How to Check a Switch. • 301E +5V Distribution RAP • P/J507, Tray 6 control PWB. • 301B 0V Distribution RAP. Install new components as necessary: • Front door interlock switch, PL 70.60 Item 6. • Tray 6 control PWB, PL 70.68 Item 8. If the fault remains, install new components as necessary: • Front door interlock switch, PL 70.60 Item 6. • Tray 6 control PWB, PL 70.68 Item 8.

• Code: 376-510-00
• Description: Tray 6 Undocked During Run RAP 376-510-00 Tray 6 was undocked during run when the paper is fed from tray 6.
• Troubleshooting Guides: Enter dC330 code 076-310 docking interlock switch, S76-310. Press Start. Undock, then dock tray 6, refer to. The display changes. Y↓N→Go to Flag 1. Check S76-310. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 6 control PWB. •. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Docking interlock switch, PL 70.64 Item 1. • Tray 6 control PWB, PL 70.68 Item 8. Perform the following: • Check that the docking latch on tray 6 is latched onto the machine. • Check the that the rail assembly is located correctly to the machine.

• Code: 376A
• Description: Tray 6 Empty RAP Use this RAP to solve problems associated with the tray 6 empty sensor.
• Troubleshooting Guides: Enter dC330 code 076-320 empty sensor, Q76-320. Press Start. Manually actuate the tray empty sensor. The display changes. Y↓N→Go to Flag 1. Check Q76-320. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 6 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Empty sensor, PL 80.45 Item 6 • Tray 6 control PWB, PL 70.68 Item 8. The fault may be intermittent. Perform the steps that follow: • Check the wiring harness for damage, GP 7. • Check that the empty sensor is located correctly.

• Code: 381-100-00
• Description: Wait Sensor Jam Entry RAP 381-100-00 The lead edge of the paper failed to actuate the wait sensor within the correct time from feed sensor 1.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 6 Machine features. Perform one of the steps that follow: • If the speed of the machine is 45-55 ppm, go to 381-100-00A Wait Sensor RAP (45-55 ppm) • If the speed of the machine is 65-90 ppm, go to 381-100-00B Wait Sensor RAP (65-90 ppm).

• Code: 381-100-00A
• Description: Wait Sensor Jam RAP (45-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new wait sensor, PL 80.15 Item 3. If the problem persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-101 tray 1 feed sensor, Q81-101. Press Start. Open the bypass tray and left door assembly. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q81-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-025 transport roll drives motor, MOT81-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 80.25 Item 5. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The transport rolls rotate. Y↓N→Refer to GP 7. Check the drive belt and gears, PL 80.25 Item 2 and PL 80.25 Item 3. Refer to GP 7. Check the following, install new components as necessary: • The bearing, shaft and rolls on the transport roll assembly, PL 80.25 Item 8. • The idler rolls in the left door, PL 70.30 Item 2. • The transport drive belt, PL 80.25 Item 2. • The transport rolls for wear, PL 80.25 Item 8.

• Code: 381-100-00B
• Description: Wait Sensor Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new wait sensor, PL 70.30 Item 25. If the problem persists, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-101 tray 1 feed sensor, Q81-101. Press Start. Open left door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q81-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-025 transport roll drives motor, MOT81-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-025. Refer to: • GP 10 How to Check a Motor. • P/J276, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 80.25 Item 5. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The transport rolls rotate. Y↓N→Refer to GP 7. Check the drive belt and gears, PL 80.25. Refer to GP 7. Check the following, install new components as necessary: • The bearing, shaft and rolls on the transport roll assembly, PL 80.25 Item 8. • The idler rolls in the left door, PL 70.30 Item 2. • The transport drive belt, PL 80.25 Item 2. • The transport rolls for wear, PL 80.25 Item 8.

• Code: 381-101-00, 381-111-00
• Description: Tray 1 Misfeed RAP 381-101-00 The lead edge of the paper failed to actuate the tray 1 feed sensor within the correct time after feeding paper from tray 1. 381-111-00 The trail edge of the paper failed to deactuate the tray 1 feed sensor within the correct time after the sensor was made.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. NOTE: To help fault diagnosis, install the tray 1 paper feed assembly in the tray 2 paper feed assembly position. With tray 1 removed, the operation of the feed assembly can be observed. Refer to. Enter dC330 code 081-101 tray 1 feed sensor, Q81-101.. Press Start. Open the bypass tray and left door assembly. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 70.30 Item 25. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-025 transport roll drives motor, MOT81-025. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 80.25 Item 5. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt, PL 80.25 Item 2, pulley, PL 80.25 Item 3 and pulley idler, PL 80.25 Item 4. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 010 is run in service mode. Enter dC330 code 081-010 tray 1 feed/elevator motor, MOT81-010. Pull out the tray. Press Start. The feed rolls rotate. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The drive gears rotate. Y↓N→Check the drive gears for damage. If necessary install new components, PL 80.26. Install the tray 1 feed assembly. Go to Flag 3. Check MOT81-010. Refer to: • GP 10 How to Check a Motor. • P/J274, Tray 1 and 2 control PWB. • 301D +3.3V Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Instal new components as necessary: • Tray 1 elevator motor, PL 80.26 Item 6. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 80.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 80.26. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the roll assembly, PL 80.26 Item 3. • Check the paper feed assembly, PL 80.26 Item 1. A

• Code: 381-102-00, 381-112-00
• Description: Tray 2 Misfeed RAP 381-102-00 The lead edge of the paper failed to actuate the tray 2 feed sensor within the correct time after feeding paper from tray 2. 381-112-00 The trail edge of the paper failed to deactuate the tray 2 feed sensor within the correct time after the sensor was made.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-102 tray 2 feed sensor, Q81-102.. Press Start. Open the bypass tray and left door assembly. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1.Check Q81-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-025 transport roll drives motor, MOT81-025. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 80.25 Item 5. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The transport rolls rotate. Y↓N→Refer to GP 7. Check the drive belt and gears, PL 80.25 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 020 is run in service mode. Enter dC330 code 081-020 tray 2 feed/elevator motor, MOT81-020. Pull out the tray. Press Start. The motor runs. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The feed rolls rotate. Y↓N→Check the drive gears for damage. If necessary install new components, PL 80.26. Install the tray 2 feed assembly. Go to Flag 3. Check MOT81-020. Refer to: • GP 10 How to Check a Motor. • P/J275, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Instal new components as necessary: • Tray 2 feed/elevator motor, PL 80.26 Item 6. • Tray 1 and 2 control PWB PL 70.10 Item 2. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 80.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 80.26. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 80.26 Item 3.

• Code: 381-103-00, 381-113-00
• Description: Tray 3 Misfeed RAP 381-103-00 The lead edge of the paper failed to actuate the tray 3 feed sensor within the correct time after feeding paper from tray 3. 381-113-00 Tray 3 sensor did not de-actuate within the correct time after the sensor was actuated.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Locate the tray 3 feed sensor. Enter dC330 code 081-103 tray 3 feed sensor, Q81- 103. Press Start. Manually actuate the sensor using white paper. The display changes. Y↓N→Go to Flag 1. Check Q81-103. Refer to: • GP 11 How to Check a Sensor. • P/J4, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed sensor, PL 80.32 Item 6. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 081-045 HCF transport motor, MOT81-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: •. • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 80.36 Item 13. • HCF control PWB, PL 70.21 Item 2. Observe the tray 3 and 4 transport roll, PL 80.32 Item 4 and the takeaway roll assembly, PL 80.36 Item 2. The transport roll and takeaway roll rotate. Y↓N→Check the following: • Drive coupling, PL 80.36 Item 7. • Drive belt, PL 80.36 Item 6. • Transport gear pulley, PL 80.36 Item 12. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 030 is run in service mode. Enter dC330 code 081-030 tray 3 feed motor, MOT81-030. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-030. Refer to: •. • GP 10 How to Check a Motor. • P/J1, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed motor, PL 80.32 Item 11. • HCF control PWB, PL 70.21 Item 2. Locate the tray 3 feed clutch. Enter dC330 code 081-030 tray 3 feed motor, MOT81- 030, stack the code 081-033 tray 3 feed clutch, CL81-033. Pull out tray 3. Observe the tray 3 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 4. Check CL81-033. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J4, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feed assembly, PL 80.32 Item 1. • HCF control PWB, PL 70.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed/ nudger/retard roll spares kit, PL 31.13 Item 14. • Perform the following adjustments: – ADJ 80.3 Tray 3 and Tray 4 Retard Roll Pressure. – ADJ 80.4 Tray 3 and Tray 4 Nudger Roll Pressure. • Check the tray 3 stack height sensor actuator on the feed assembly, PL 80.32 Item 7. • Check the tray is level. 1. Pull out tray 3. Remove all the paper from the tray. 2. Remove the tray 3 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the three locations where the metal paper tray protrudes through the outer plastic frame of tray 3, check that the top surface of the metal paper tray is the same distance from the inside top of the slots 5. If the tray is not level, install new elevator cables, PL 70.18. • Check the tray 3 paper tray guide, PL 70.19 Item 7 for paper cut damage. • If the fault still occurs, refer to GP 7 and check the following: – The takeaway roll assembly, PL 80.36 Item 2. – The idler roll assembly, PL 80.36 Item 8. – The tray 3 and 4 transport roll, PL 80.32 Item 4. – The idler roll assembly, PL 80.33 Item 2.

• Code: 381-104-00, 381-114-00
• Description: Tray 4 Misfeed RAP 381-104-00 The lead edge of the paper failed to actuate the tray HCF exit sensor within the correct time after feeding paper from tray 4. 381-114-00 The HCF exit sensor did not de-actuate within the correct time after the sensor was actuated.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-104 tray 4 feed sensor, Q81-104. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-104. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed sensor, PL 80.33 Item 3. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 081-045 HCF transport motor, MOT81-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 80.36 Item 13. • HCF control PWB, PL 70.21 Item 2. Observe the tray 3 and 4 transport roll, PL 80.32 Item 4 and the takeaway roll assembly, PL 80.36 Item 2. The transport roll and takeaway roll rotate. Y↓N→Check the following: • Drive coupling, PL 80.36 Item 7. • Drive belt, PL 80.36 Item 6. • Transport gear pulley, PL 80.36 Item 12. • Check the idler shaft of the transport gear pulley. If the weld of the idler shaft on the HCF frame has broken, install an idle gear shaft spare kit, PL 31.14 Item 7/ CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 040 is run in service mode. Enter dC330 code 081-040 tray 4 feed motor, MOT81-040. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-040. Refer to: • GP 10 How to Check a motor. • P/J5, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed motor, PL 80.33 Item 10. • HCF control PWB, PL 70.21 Item 2. Locate the tray 4 feed clutch. Enter dC330 code 081-040 tray 4 feed motor, MOT81- 040, stack the code 081-034 tray 4 feed clutch, CL81-034. Pull out tray 4. Observe the tray 4 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 4. Check CL81-034. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 4 paper feed assembly, PL 80.33 Item 1. • HCF control PWB, PL 70.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, retard roll and nudger roll for wear. If necessary install a new feed/ nudger/retard roll spares kit, PL 31.13 Item 14. • Perform the following adjustments: – ADJ 80.3 Tray 3 and Tray 4 Retard Roll Pressure. – ADJ 80.4 Tray 3 and Tray 4 Nudger Roll Pressure. • Check the tray 4 stack height sensor actuator on the feed assembly, PL 80.33. • Check the tray is level. 1. Pull out tray 4 and remove all of the paper from the tray. 2. Remove the tray 4 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the three locations where the metal paper tray protrude through the plastic outer frame of tray 4, check that the top surface of the metal paper tray is the same distance from the inside top of the slots. 5. If the tray is not level then install new elevator cables, PL 70.18. • Check the tray 4 paper tray guide for paper cut damage. If necessary, install new components, PL 70.19 Item 6.

• Code: 381-106-00
• Description: Lead Edge Late to Tray 1 Feed Sensor RAP 381-106-00 The lead edge of the paper was late to tray 1 feed sensor when feeding from tray 2. The fault will also occur when feeding from tray 3 or tray 4 providing the trail edge of the sheet has cleared the tray 4 feed sensor.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-101 tray 1 feed sensor, Q81-101. Press Start. Open the bypass tray and left door assembly. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-102 tray 2 feed sensor, Q81-102. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q81-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-025 transport roll drives motor, MOT81-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 80.25 Item 5. • Tray 1 and 2 control PWB, PL 70.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, PL 80.25 Item 2 and PL 80.25 Item 3. Refer to GP 7. Check the following, install new components as necessary: • The bearing, shaft and rolls on the transport roll assembly, PL 80.25 Item 8. • The idler rolls in the left door, PL 70.30 Item 2. • The transport drive belt, PL 80.25 Item 2.

• Code: 381-107-00, 381-132-00
• Description: Tray 3 Paper Feed Jam RAP 381-107-00 The lead edge of the paper was late to the HCF exit sensor sensor when feeding from tray 3. 381-132-00 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 3.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-108 HCF exit sensor, Q81-108. Press Start. Manually actuate the HCF exit sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-108. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF exit sensor, PL 80.33 Item 3. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 081-045 HCF transport motor, MOT81-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 80.36 Item 13. • HCF control PWB, PL 70.21 Item 2. The transport rolls rotate. Y↓N→Check the following: • Drive belt, PL 80.36 Item 6. • Drive coupling, PL 80.36 Item 7. • Idler roll assembly, PL 80.36 Item 8. • Tray 3 and 4 transport roll, PL 80.32 Item 4. Perform the 381-103-00, 381-113-00 Tray 3 Misfeed RAP.

• Code: 381-108-00
• Description: Tray 3 or Tray 4 Paper Feed Jam RAP 381-108-00 The lead edge of the paper was late to tray 2 feed sensor when feeding from tray 3 or tray 4.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-102 tray 2 feed sensor, Q81-102. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 70.30 Item 24. • Tray 1 and 2 control PWB, PL 70.10 Item 2. Enter dC330 code 081-045 HCF transport motor, MOT81-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB • 301G +24V Distribution RAP. • 301E 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 80.36 Item 13. • HCF control PWB, PL 70.21 Item 2. The transport rolls rotate. Y↓N→Refer to. Check the following: • Drive belt, PL 80.36 Item 6. • Drive coupling, PL 80.36 Item 7. • Idler roll assembly, PL 80.36 Item 8. • Tray 3 and 4 transport roll, PL 80.32 Item 4 Perform the following: • If the fault occurs when feeding from tray 3, go to 381-107-00, 381-132-00 Tray 3 Paper Feed Jam RAP. • If the fault occurs when feeding from tray 4, go to 381-133-00 Tray 4 Paper Feed Jam RAP.

• Code: 381-115-00, 381-117-00
• Description: Tray 6 Misfeed Entry RAP 381-115-00 The lead edge of the paper was late to the wait point sensor. 381-117-00 The lead edge of the paper failed to reach the feed sensor within the correct time after paper feed.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 6 Machine features. Perform one of the steps that follow: • If the speed of the machine is 45-55 ppm, go to 381-115-00A, 381-117-00A Tray 6 Misfeed RAP (45-55 ppm) • If the speed of the machine is 65-90 ppm, go to 381-115-00B, 381-117-00B Tray 6 Misfeed RAP (65-90 ppm).

• Code: 381-115-00A, 381-117-00A
• Description: Tray 6 Misfeed RAP (45-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-106 PFP feed sensor, Q81-106. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-106. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 6 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 feed sensor, PL 80.45 Item 6. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 081-060 PFP feed motor, MOT81-060. Open the door. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT81-060. Refer to: • GP 10 How to Check a motor. • P/J511, Tray 6 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 feed motor, PL 80.40 Item 3. • Tray 6 control PWB, PL 70.68 Item 8. The feed shaft rotates. Y↓N→Check the drive gears between the motor and the feed shaft. Install new components as necessary: • Motor drive gear, PL 80.40 Item 5. • Gear 30T bearing, PL 80.40 Item 21. • Gear, PL 80.45 Item 14. The feed roll rotates Y↓N→Check the one way coupling, feed roll and clutch. Install new components as necessary: • One way coupling, PL 80.45 Item 4. • Clutch, PL 80.45 Item 13. • Feed roll, PL 80.45 Item 12. The nudger roll rotates Y↓N→Check the nudger roll and the one way gear. Check the drive belt between the feed roll and the nudger roll. Install new components as necessary: • One way gear, PL 80.45 Item 3. • Drive belt, PL 80.40 Item 7. • Nudger roll, PL 80.45 Item 10. The retard roll rotates Y↓N→Check the retard roll, retard clutch and clutch. Install new components as necessary: • Retard clutch, PL 80.47 Item 11. • Clutch, PL 80.47 Item 7. • Retard roll, PL 80.47 Item 2. Enter dC330 code 081-065 PFP transport motor, MOT81-065. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-065. Refer to: • GP 10 How to Check a Motor. • P/J503, Tray 6 control PWB • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 transport motor, PL 80.40 Item 2. • Tray 6 control PWB, PL 70.68 Item 8. Run the motor for 30 seconds. The motor runs at a constant speed, without slowing. Y↓N→Install a new tray 6 transport motor, PL 80.40 Item 2. The take away roller rotates. Y↓N→Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt tensioner. Install new components as necessary: • Drive belt, PL 80.40 Item 7. • One way pulley clutch, PL 80.47 Item 4. • Take away roller, PL 80.47 Item 5. Enter dC330 code 081-110 PFP wait point sensor, Q81-110. Press Start. NOTE: For trays 1 to 6, the input code 081-100 wait sensor is used to check the operation of the wait sensor. In addition tray 6 uses the input code 081-110 PFP wait point sensor, to check the paper present signal from the IOT PWB to the tray 6 control PWB. Open the bypass tray and left door assembly. Manually actuate the wait sensor. The display changes. Y↓N→Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new wait sensor, PL 80.15 Item 3. If the problem persists, perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 5. Manually actuate Q81-100. Check for a signal change on the IOT PWB at P/J12 pin 10 and on the tray 6 control PWB at P/J512 pin 5. Check the wiring between the IOT PWB and the tray 6 control PWB. If necessary install a new tray 6 control PWB, PL 70.68 Item 8. If the problem persists, perform the OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • ADJ 70.5, Tray 6 Stack Height Sensor and Retard Shield. • Clean the feed roll using a cloth dampened with water. • Install a new feed, nudger and retard roll, PL 80.45 Item 21.

• Code: 381-115-00B, 381-117-00B
• Description: Tray 6 Misfeed RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-106 PFP feed sensor, Q81-106. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q81-106. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 6 control PWB • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 feed sensor, PL 80.45 Item 6. • Tray 6 control PWB, PL 70.68 Item 8. Enter dC330 code 081-060 PFP feed motor, MOT81-060. Open the door. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT81-060. Refer to: • GP 10 How to Check a motor. • P/J511, Tray 6 control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 feed motor, PL 80.40 Item 3. • Tray 6 control PWB, PL 70.68 Item 8. The feed shaft rotates. Y↓N→Check the drive gears between the motor and the feed shaft. Install new components as necessary: • Motor drive gear, PL 80.40 Item 5. • Gear 30T bearing, PL 80.40 Item 21. • Gear, PL 80.45 Item 14. The feed roll rotates Y↓N→Check the one way coupling, feed roll and clutch. Install new components as necessary: • One way coupling, PL 80.45 Item 4. • Clutch, PL 80.45 Item 13. • Feed roll, PL 80.45 Item 12. The nudger roll rotates Y↓N→Check the nudger roll and the one way gear. Check the drive belt between the feed roll and the nudger roll. Install new components as necessary: • One way gear, PL 80.45 Item 3. • Drive belt, PL 80.40 Item 7. • Nudger roll, PL 80.45 Item 10. The retard roll rotates Y↓N→Check the retard roll, retard clutch and clutch. Install new components as necessary: • Retard clutch, PL 80.47 Item 11. • Idler roll, PL 80.47 Item 7. • Retard roll, PL 80.47 Item 2. Enter dC330 code 081-065 PFP transport motor, MOT81-065. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-065. Refer to: • GP 10 How to Check a Motor. • P/J503, Tray 6 control PWB • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 6 transport motor, PL 80.40 Item 2. • Tray 6 control PWB, PL 70.68 Item 8. Run the motor for 30 seconds. The motor runs at a constant speed, without slowing. Y↓N→Install a new tray 6 transport motor, PL 80.40 Item 2. The take away roller rotates. Y↓N→Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt tensioner. Install new components as necessary: • Drive belt, PL 80.40 Item 7. • One way pulley clutch, PL 80.47 Item 4. • Take away roller, PL 80.47 Item 5. Enter dC330 code 081-100 PFP wait point sensor, Q81-100. Press Start. NOTE: For trays 1 to 6, the input code 081-100 wait sensor is used to check the operation of the wait sensor. In addition tray 6 uses the input code 081-110 PFP wait point sensor, to check the paper present signal from the IOT PWB to the tray 6 control PWB. Open the bypass tray and left door assembly. Manually actuate the wait sensor. The display changes. Y↓N→Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Manually actuate Q81-100. The display changes. Y↓N→Go to Flag 2. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new wait sensor, PL 70.30 Item 24. If the problem persists, perform the OF7 IOT PWB Diagnostics RAP. Go to Flag 5. Manually actuate the wait sensor. Check for a signal change on the IOT PWB at P/J12 pin 10 and on the Tray 6 control PWB at P/J512 pin 5. Check the wiring between the IOT PWB and the tray 6 control PWB. If necessary install a new tray 6 control PWB, PL 70.68 Item 8. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Perform the steps that follow: • ADJ 70.5, Tray 6 Stack Height Sensor and Retard Shield. • Clean the feed roll using a cloth dampened with water. • Install a new feed, nudger and retard roll, PL 80.45 Item 21.

• Code: 381-131-00
• Description: Lead Edge Late to Tray 3 Exit Sensor RAP 381-131-00 The lead edge of the paper is late to the tray 3 exit sensor.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-109 tray 3 exit sensor, Q81-109. Press Start. Manually actuate the sensor using white paper. The display changes. Y↓N→Go to Flag 1. Check Q81-109. Refer to: • GP 11 How to Check a Sensor. • P/J19, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 exit sensor, PL 80.32 Item 6. • HCF control PWB, PL 70.21 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT81- 030 is run in service mode. Enter dC330 code 081-030 tray 3 feed motor, MOT81-030. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT81-030. Refer to: • GP 10 How to Check a Motor. • P/J4, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed motor, PL 80.32 Item 11. • HCF control PWB, PL 70.21 Item 2. Locate the tray 3 feed clutch, CL81-033.. Enter dC330 code 081-030 tray 3 feed motor, MOT81-030, stack the code 081-033 tray 3 feed clutch, CL81-033. Pull out tray 3. Observe the tray 3 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 3. Check CL81-033. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J4, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feed assembly, PL 80.32 Item 1. • HCF control PWB, PL 70.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed roll kit, PL 31.13 Item 14.

• Code: 381-133-00
• Description: Tray 4 Paper Feed Jam RAP 381-133-00 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 4.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 081-108 HCF exit sensor, Q81-108. Press Start. Manually actuate the HCF exit sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-108. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF exit sensor, PL 80.33 Item 3. • HCF control PWB, PL 70.21 Item 2. Enter dC330 code 081-045 HCF transport motor, MOT81-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT81-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 80.36 Item 13. • HCF control PWB, PL 70.21 Item 2. The transport rolls rotate. Y↓N→Check the tray 3 and 4 transport roll, PL 80.32 Item 4. Perform the 381-104-00, 381-114-00 Tray 4 Misfeed RAP.

• Code: 381-150-00, 381-151-00
• Description: Registration Jam Entry RAP 381-150-00 The lead edge of the paper failed to actuate the registration sensor within the correct time after the paper was released from the wait point. 381-151-00 The trail edge of the paper was late to the registration sensor after the registration clutch, CL82-070 on.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 6 Machine features. Perform one of the steps that follow: • If the speed of the machine is 45-55 ppm, go to 381-150-00A, 381-151-00A Registration Jam RAP (45-55 ppm) • If the speed of the machine is 65-90 ppm, go to 381-150-00B, 381-151-00B Registration Jam RAP (65-90 ppm).

• Code: 381-150-00A, 381-151-00A
• Description: Registration Jam RAP (45-55 ppm)
• Troubleshooting Guides: NOTE: Ensure that the front door interlock is cheated when checking +24V components. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start. Open the bypass tray and left door assembly. Manually actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration sensor, (45-55 ppm) PL 80.15 Item 3. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Open the bypass tray and left door assembly. Manually actuate Q81-100 The display changes. Y↓N→Go to Flag 2. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new wait sensor, (45-55 ppm) PL 80.15 Item 3. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main drive motor, MOT42-010. Press Start. The motor runs. Y↓N→Go to the 340A Main Drive Motor and Photoreceptor Motor RAP. While the motor is running, add code 082-070 registration clutch, CL82-070. Press Start. NOTE: The registration clutch will de-energize after 5 seconds. Energize the registration clutch up to 10 times. The jam clearance knob 4c, PL 80.15 Item 10, rotates when the registration clutch is energized. Y↓N→Go to Flag 3. Check CL82-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration clutch, (45-55 ppm) PL 80.15 Item 7. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Perform the following: • Refer to GP 7. Check the registration transport rolls and registration rolls, (45-55 ppm) PL 80.15 Item 1. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. If necessary, install a new registration clutch, PL 80.15 Item 7. • Check the tray 1 and 2 transport motor, PL 80.25 Item 5. Ensure that the motor runs correctly. • Refer to GP 7. Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 80.25 Item 2 and PL 80.25 Item 3. Install new components as necessary. • Install a new tray 1 and 2 control PWB, PL 70.10 Item 2. • Refer to. Make sure PJ44 is securely connected. • Check the fuser drive gear, PL 40.17 Item 10 for wear. If necessary, install a new fuser drive gear.

• Code: 381-150-00B, 381-151-00B
• Description: Registration Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: Ensure that the front door interlock is cheated when checking +24V components. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start.. Open the bypass tray and left door assembly. Activate the registration sensor. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to check a Sensor. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration sensor, (65-90 ppm) PL 80.17 Item 3. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-100 wait sensor, Q81-100. Press Start. Open the bypass tray and left door assembly. Activate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q81-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new wait sensor, PL 70.30 Item 25. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main drive motor, MOT42-010. Press Start. The motor runs. Y↓N→Go to the 340A Main Drive Motor and Photoreceptor Motor RAP. While the motor is running, add code 082-070 registration clutch, CL82-070. Press Start. NOTE: The registration clutch will de-energize after 5 seconds. Energize the registration clutch up to 10 times. The jam clearance knob 4c, PL 80.17 Item 10, rotates when the registration clutch is energized. Y↓N→Go to Flag 3. Check CL82–070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration clutch, (65-90 ppm) PL 80.17 Item 7. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Perform the following: • Refer to GP 7. Check the registration transport rolls and registration rolls, (65-90 ppm) PL 80.17 Item 1. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. If necessary, install a new registration clutch, PL 80.17 Item 7. • Check the tray 1 and 2 transport motor, PL 80.25 Item 5. Ensure that the motor runs correctly. • Refer to GP 7. Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 80.26 Item 1. Install new components as necessary. • Install a new tray 1 and 2 control PWB, PL 70.10 Item 2. • Refer to. Make sure PJ44 is securely connected.

• Code: 381-155-00, 381-156-00
• Description: Bypass Tray Registration Jam Entry RAP 381-155-00 The lead edge of the paper failed to actuate the registration sensor within the correct time after start of feed from the bypass tray. 381-156-00 The IOT detects that a sheet fed from the bypass tray has arrived too early at the registration sensor.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 6 Machine features. Perform one of the steps that follow: • If the speed of the machine is 45-55 ppm, go to 381-155-00A, 381-156-00A Registration Jam RAP (45-55 ppm) • If the speed of the machine is 65-90 ppm, go to 381-155-00B, 381-156-00B Registration Jam RAP (65-90 ppm).

• Code: 381-155-00A, 381-156-00A
• Description: Bypass Tray Registration Jam RAP (45-55 ppm) Initial Actions WARNING Ensure that the electricity to the machine is switched off while performing tasks that do not need electricity. Refer to GP 14. Disconnect the power cord. Electricity can cause death or injury. Moving parts can cause injury. • Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 381- 155-00, 381-156-00 Bypass Tray Registration Jam Entry RAP. • Check the condition of the paper in the bypass tray. Refer to IQ1 and GP 20. • Check for obstructions in the paper path. • Check that the bypass tray and left door assembly is latched correctly. • Check that the interlock cover has not come loose, PL 70.30 Item 23. Bias the cover to the right and tighten the two screws • Check that the short paper path assembly latches without excessive force, PL 10.25 Item 1. . In replacement step 5, check the latch mechanism. • If the fault is 81-155-00, check the bypass tray empty actuator, refer to the 375A RAP.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start.. Manually actuate Q82-150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration sensor, PL 80.15 Item 3. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main motor, MOT42-010. Add code 082-070 registration clutch, CL82-070. Press Start. The jam clearance knob, 4c, PL 80.15 Item 10, rotates. Y↓N→Go to Flag 3. Check CL82-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17 LVPS. • Fuse, PL 1.10 Item 9, GP 7. If necessary install a new registration clutch, (45-55 ppm) PL 80.15 Item 7. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-050, bypass feed solenoid, SOL81-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL81-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J10, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new feed solenoid, PL 70.30 Item 4. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Perform the following: • Check the registration transport rolls and registration nip rolls, PL 80.15 Item 1. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • Check the idler roll and upper guide on the feed head. • Clean the feed roll and retard pad using a cloth dampened with water. • If necessary install a new feed and retard pad, PL 70.30 Item 21.

• Code: 381-155-00B, 381-156-00B
• Description: Bypass Tray Registration Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 082-150 registration sensor, Q82-150. Press Start.. Activate Q82- 150. The display changes. Y↓N→Go to Flag 1. Check Q82-150. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new registration sensor, (65-90 ppm) PL 80.17 Item 3. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 042-010 main motor, MOT42-010. Add code 082-070 registration clutch, CL82-070. Press Start. The jam clearance knob, 4c, PL 80.17 Item 10, rotates. Y↓N→Go to Flag 3. Check CL82-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17 LVPS. • Fuse, PL 1.10 Item 9, GP 7. If necessary install a new registration clutch, (65-90 ppm) PL 80.17 Item 7. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 081-050 bypass feed solenoid, SOL81-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL81-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J10, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new feed solenoid, PL 70.30 Item 4. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Perform the following: • Check the registration transport rolls and registration nip rolls, PL 80.17 Item 1. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • Check the idler roll and upper guide on the feed head. • Clean the feed roll and retard pad using a cloth dampened with water. • If necessary install a new feed and retard pad, PL 70.30 Item 21.

• Code: 381-180-00
• Description: Unable to Feed Next Sheet RAP 381-180-00 The machine has detected that the previous sheet has not correctly fed through the paper path.
• Troubleshooting Guides: 45-55 ppm. Perform the following: • Check the tray 1 feed sensor, Q81-101. Refer to the 381-101-00, 381-111-00 Tray 1 Misfeed RAP. Install new components as necessary. • Check the tray 2 feed sensor, Q81-102. Refer to the 381-102-00, 381-112-00 Tray 2 Misfeed RAP. Install new components as necessary. • Check the registration sensor, Q82-150 and the wait sensor, Q81-100. Refer to the 381- 150-00A, 381-151-00A Registration Jam RAP (45-55 ppm). Install new components as necessary. 65-90 ppm. Perform the following: • Check the tray 1 feed sensor, Q81-101. Refer to the 381-101-00, 381-111-00 Tray 1 Misfeed RAP. Install new components as necessary. • Check the tray 2 feed sensor, Q81-102. Refer to the 381-102-00, 381-112-00 Tray 2 Misfeed RAP. Install new components as necessary. • Check the registration sensor, Q82-150 and the wait sensor, Q81-100. Refer to the 381- 150-00B, 381-151-00B Registration Jam RAP (65-90 ppm). Install new components as necessary.

• Code: 383-160-00, 383-161-00
• Description: Duplex Paper Path Jam Entry RAP 383-160-00 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the Duplex sensor in the correct time. 383-161-00 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the duplex path failed to actuate the duplex sensor in the correct time.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 6 Machine features. Perform one of the steps that follow: • If the speed of the machine is 45-55 ppm, go to 383-160-00A, 383-161-00A Duplex Paper Path Jam RAP (45-55 ppm) • If the speed of the machine is 65-90 ppm, go to 383-160-00B, 383-161-00B Duplex paper path Jam RAP (65-90 ppm).

• Code: 383-160-00A, 383-161-00A
• Description: Duplex Paper Path Jam RAP (45-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 083-160 duplex sensor, Q83-160. Press Start. Manually actuate Q83-160. The display changes. Y↓N→Go to Flag 1. Check Q83-160. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new duplex sensor, (45-55 ppm) PL 80.22 Item 4. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 083-060 duplex motor slow, MOT83-060. Press Start. MOT83- 060 runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J50, P/J91, duplex motor driver PWB. • 301G +24V Distribution RAP. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Duplex motor, (45-55 ppm) PL 80.22 Item 8. • Duplex motor driver PWB, (45-55 ppm) PL 80.22 Item 9. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, (45-55 ppm) PL 80.22 Item 2 and PL 80.22 Item 10. Enter dC330 10-030 inverter motor forward slow, 10-030. Press Start. MOT10-030 runs. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55. • 301G +24V Distribution RAP. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.14 Item 13. • Inverter motor driver PWB, PL 10.11 Item 22. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. The transport rolls rotate. Y↓N→Refer to GP 7. Check the drive gears, PL 10.15. Enter dC330 code 010-050 inverter nip solenoid, SOL10-050. Press Start. SOL10- 050 energizes. Y↓N→Go to Flag 4. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new inverter Nip Solenoid, PL 10.11 Item 6. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-045 inverter path solenoid, SOL10-045. Press Start. SOL10- 045 energizes. Y↓N→Go to Flag 5. Check SOL10-045. Refer to: • GP 12 How to check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new inverter path solenoid, PL 10.11 Item 14. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Refer to GP 7. Check the following: • Duplex nip rolls, (45-55 ppm) PL 80.22 Item 7. • Nip split shaft assembly, PL 10.11 Item 4. • Idler rolls, PL 10.12 Item 15. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 383-160-00B, 383-161-00B
• Description: Duplex Paper Path Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 083-160 duplex sensor, Q83-160. Press Start. Activate Q83-160. The display changes. Y↓N→Go to Flag 1. Check Q83-160. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new duplex sensor, (65-90 ppm) PL 80.20 Item 4. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 083-060 duplex motor slow, MOT83-060. Press Start. MOT83- 060 runs. Y↓N→Go to Flag 2. Check MOT83-060. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J50, P/J91, duplex motor driver PWB. • 301G +24V Distribution RAP. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Duplex motor, (65-90 ppm) PL 80.20 Item 8. • Duplex motor driver PWB, (65-90 ppm) PL 80.20 Item 9. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, (65-90 ppm) PL 80.20 Item 2 and PL 80.20 Item 10. Enter dC330 code 010-030 inverter motor slow, 10-030. Press Start. MOT10-030 runs. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55. • 301G +24V Distribution RAP. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.14 Item 13. • Inverter motor driver PWB, PL 10.11 Item 22. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. The transport rolls rotate. Y↓N→Refer to GP 7. Check drive gears, PL 10.15. Enter dC330 code 010-050 inverter nip solenoid, SOL10-050. Press Start. 10-050 energizes. Y↓N→Go to Flag 4. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new inverter nip solenoid, PL 10.11 Item 6. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Enter dC330 code 010-045 inverter path solenoid, SOL10-045. Press Start. SOL10- 045 energizes. Y↓N→Go to Flag 5. Check SOL10-045. Refer to: • GP 12 How to check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. If necessary install a new inverter path solenoid, PL 10.11 Item 14. If the problem persists, perform OF7 IOT PWB Diagnostics RAP. Check the following, refer to GP 7: • Duplex nip rolls, (65-90 ppm) PL 80.20 Item 7. • Nip split shaft assembly, PL 10.11 Item 4. • Idler rolls, PL 10.12 Item 15. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 383-181-00
• Description: Unexpected Time Out in Simplex Inverted Mode RAP 383-181-00 The IOT detected an unexpected time out for a known simplex inverted sheet of paper.
• Troubleshooting Guides: • Enter the machine status mode and check for the active messages. Refer to OF4 Status Codes and Message RAP for the jam clearance procedure. • Check the condition of the paper in all trays. Refer to IQ1 and GP 20. • Check for obstructions in the simplex and inverted paper path. • Make sure that all covers and paper guides are closed, and latch correctly.
  If the initial actions did not correct the problem, perform the following: • Switch off the machine, then switch on the machine, GP 14. • If a fault code is then displayed, go to the appropriate RAP. • Enter dC330, code 010-045 inverter path solenoid, SOL10-045. Check the operation of the inverter gate, PL 10.12 Item 7. It should move freely without binding.

• Code: 390B
• Description: Waste Toner Full Sensor RAP Use this RAP if the message ‘waste toner bottle nearly full’ appears, when the waste toner bottle is empty. The waste toner bottle has the capacity to hold the waste toner from over 100K prints at 6% average area coverage. The waste toner sensor is an infrared transmission sensor. The sensor consists of an infrared emitter on one side of the bottle and an infrared detector on the other side of the bottle.
• Troubleshooting Guides: Use thick black card to manually actuate the sensor. Enter dC330 code 093-350 waste toner full sensor, Q93-350. Pass the black card between the sensor transmitter and receiver. The display changes. Y↓N→Go to Flag 1. Check Q93-350. Refer to: • GP 11 How to Check a Sensor. •. • P/J7, IOT PWB. • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. If necessary, install a new waste toner full sensor, PL 90.20 Item 2. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent. Check that the sensor is located correctly on the support bracket and on the machine frame. Check for damaged components on the sensor, PL 90.10 Item 2.

• Code: 390C
• Description: Photoreceptor Fan RAP Use this RAP to check the photoreceptor fan. NOTE: A faulty photoreceptor fan can cause image quality problems and xerographic module failure.
• Troubleshooting Guides: Ensure that the machine is switched on, GP 14. Check the airflow by holding a piece of paper over the fan intake, PL 90.25 Item 7. The fan is working. Y↓N→Go to Flag 1. Check the photoreceptor fan motor. Refer to GP 10, How to Check a Motor. Check the following: • +11V to+15V is available at PJ42 pin 1 (red wire). • 0V is available at PJ42 pin 2 (black wire). • +11V to+15V is available at P/J17 (red wire). • Continuity between PJ42 and P/J17. If necessary repair the harness. Perform the following as necessary. • Install a new photoreceptor fan assembly, PL 90.25 Item 6. • 301L LVPS Checkout RAP. Ensure that the fan is installed correctly. If the fan is installed correctly air will be drawn into the air intake. Refer to the OF6 Ozone and Air Systems RAP. The fault may be intermittent. Go to Flag 1. Check the harness and the connectors, GP 7.

• Code: 391-060-00
• Description: HVPS Fault RAP 391-060-00 The HVPS fault sensor has detected a high voltage fault. The HVPS fault will occur when: • The (C) charge high voltage supply has a short or open circuit. • The (G) charge grid high voltage supply has a short or open circuit. • The (T) transfer high voltage supply has a short circuit. • The (DT) detack high voltage supply has a short circuit. • The (DB) developer bias high voltage supply has a short circuit. • The +24V supply to the HVPS has a short or open circuit. • The 24 volt supply is momentarily overloaded. The HVPS fault will deactivate within 100 milliseconds after the removal of the fault. NOTE: The following defects will NOT cause a 91-060 fault: • An open circuit or short circuit in the registration chute bias circuit (CB). • A poor contact of the registration/halo guide bias. • An open circuit in the developer bias circuit. • An open circuit in the transfer corotron circuit. • An open circuit in the detack corotron circuit.
• Troubleshooting Guides: If you were directed from the IQ8 Defect RAP, continue below. If the following checks do not resolve the image quality problem, return to the IQ3 Xerographic RAP. NOTE: The following are the only values that can be measured from the HVPS. • Charge scorotron grid, -425V +/- 21V (the two terminals identified as G are the same output). • Registration chute bias, -490V +/- 25V (the two terminals identified as CB are the same output). • Developer bias, -370V +20V / -50V. NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors within their harnesses. NOTE: Excluding 91-060, all component control codes will time out after 3 seconds. Check that the surface mounted Fuse F1 on the IOT PWB is good. F1 is good. Y↓N→Perform the procedures that follow: • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. • 301H Short Circuit and Overload RAP. Run the xerographic module cleaning routine from the UI tools menu. Enter dC330. Select component code 091-060 HVPS fault and press save. Press start. A. The display for code 091-060 is Low. Y↓N→+24V is available at the bottom cap of Fuse F1. Y↓N→Perform the 301G +24V Distribution RAP. Install a new HVPS, PL 1.10 Item 5. Add component code 091-061 charge scorotron. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 1. Check the charge scorotron harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y↓N→Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-062 charge grid. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 1. Check the charge grid harness for open circuit or short circuit to ground, GP 7. The harness and connectors are good. Y↓N→Install a new main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Install new components as necessary: • Xerographic module, PL 90.20 Item 2. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-063 transfer corotron. Press start. The display for code 091-060 is Low. Y↓N→Go to Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7. The transfer corotron harness and connectors are good. Y↓N→Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-064 detack corotron. Press start. The display for code 091-060 is low. Y↓N→Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The detack corotron harness and connectors are good. Y↓N→Install a new transfer/detack harness, PL 90.20 Item 9. Install new components as necessary: • Transfer/detack corotron, PL 90.20 Item 8. • HVPS, PL 1.10 Item 5. • Main drive module (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Add component code 091-065 registration chute bias. Press start. The display for code 091- 060 is low. Y↓N→Install a new HVPS, PL 1.10 Item 5. Add component code 091-066 developer bias. Press start. The display for code 091-060 is low. Y↓N→The developer bias harness is shorted to ground. Confirm this diagnosis by disconnecting the developer bias harness from the HVPS and make no more than ten copies. If copies can be made without the 46-060 fault occurring, the developer bias harness is shorted to ground. Switch off the machine, GP 14. Remove the scanner module. Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The developer harness and connectors are good. Y↓N→Repair the harness or install a new developer bias harness, (45-55 ppm) PL 90.17 Item 6 or (65-90 ppm) PL 90.15 Item 6. Secure the harness in position with adhesive tape to prevent re-occurrence of the fault. Install a new HVPS, PL 1.10 Item 5. Make 10 copies. The 46-060 fault code occurs when making copies. Y↓N→Perform SCP 5 Final Actions. The problem may be caused by a +24V component pulling the +24V supply down below the lower limit of tolerance. Switch off, then switch on the machine, GP 14. Monitor the +24V interlocked supply at PJ27 pin 1 while copies are being made. The voltage drops below +23.28V. Y↓N→Perform SCP 5 Final Actions. Perform the 301H Short Circuit and Overload RAP, check the +24V circuits to find the component causing the voltage drop. Repair the fault or install a new component as necessary.

• Code: 391-365-00
• Description: Humidity Sensor Failure RAP 391-365-00 Average humidity reading is out of limits. Also use this RAP if the humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems.
• Troubleshooting Guides: Enter dC140 code 091-601, humidity sensor, Q91-601. Press start. Observe the displayed state of Q91-601.. Open the bypass tray and left door assembly, PL 70.30 Item 1. Gently blow on the humidity sensor PWB. Observe again the displayed state of Q91-601. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J46 pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair the wiring as necessary. Install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. If possible, check the humidity of the external environment using a hygrometer. Compare with a reading from sensor Q91-601. Refer to the NOTE above Table 1. If a hygrometer is not available refer to Table 1 for the approximate expected humidity value. Compare the expected values with Q91-601. If the value of Q91-601 is very different from the expected reading install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair as necessary. • Make sure that the P/Js are correctly and securely connected.

• Code: 391-375-00
• Description: Ambient Temperature Sensor Failure RAP 391-375-00 The average ambient temperature is out of limits.
• Troubleshooting Guides: Enter dC330 code 042-602, ambient temperature sensor, Q42-602. Press start. Observe the displayed state of Q42-602.. Open the bypass tray and left door assembly, PL 70.30 Item 1, gently blow on the temperature sensor PWB. Observe again the displayed state of Q42-602. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Disconnect P/J46. Check for +5V at P/J46, pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46. Repair the wiring as necessary. Install a new humidity sensor/ambient temperature sensor, PL 90.20 Item 4. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The ambient temperature sensor is working correctly. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair as necessary. • Make sure that the P/Js are correctly and securely connected, GP 11.

• Code: 392-399-00
• Description: Incompatible Xerographic Module RAP 392-399-00 The xerographic module CRUM failed the authorization check. The authorization check is performed to ensure that the xerographic module installed in the system is compatible with the current machine configuration and the customer service plan.
• Troubleshooting Guides: • Check that the xerographic module matches the customer service plan. • Install a new xerographic module, PL 90.20 Item 2 that matches the machine configuration and the customer service plan. How to Check the Service Plan To check the chosen service plan: 1. Enter Customer Administration Tools, GP 24. 2. Select Service Settings. 3. Scroll down then select Service Plan. 4. The current service plan is displayed. Refer to Table 1 for details. NOTE: All new machines are configured to metered. A customer with an unmetered plan should only have new sold xerographic module.
  Sold Xerox service agreement does not include the cost of the xerographic module. Meter Xerox service agreement does include the cost of the xerographic module. Aftermarket System will accept non-Xerox and OEM supplied xerographic module with no CRUM.
  NOTE: There is no communication with the CRUM when the system is configured to aftermarket (3rd party). To Change the Service Plan Type 1. Contact the market region technical specialist for a service plan authorisation number. 2. Select the Service Plan Authorisation Number entry field on the UI screen. Enter the authorization number. 3. Select Change Service Plan. 4. Select Close. 5. Exit Customer Administration Tools, GP 24. 6. Check that the service plan is correct. OpCo ID (Market Region) Validation Criteria The xerographic module will be sold in the following market regions. • USSG-N – North american solutions group. • USSG-S – North american solutions group. • ESG – European solutions group. • DMO-E – Developing markets east. • DMO-W – Developing markets west. For each market region the system will support the xerographic modules configured as indicated by ‘Yes’ in Table 2. e.g. a xerographic module configured as USSG-S will function in the following machine / market regions: USSG-N, USSG-S and DMO-W. Xerographic modules configured to ‘world wide’ are for all markets. The system will not accept a xerographic module that does not match the OpCo ID (market region) of the system. If there is a mismatch between the system configuration and the OpCo ID then an incompatible xerographic module message will be displayed on the GUI.

• Code: 393-310-00, 393-390-00
• Description: Low Toner Sensor Failure RAP 393-310-00 The toner cartridge motor continues to dispense toner for a period greater than 12 seconds after the low toner sensor detects that the toner dispense module is full. 393-390-00 The low toner sensor detects that the toner level is low for a period greater than 70 seconds after toner cartridge motor start.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. NOTE: The toner cartridge motor will time out after 5 seconds. Cheat the door interlock switch. Enter dC330 code 093-045 toner cartridge motor, MOT93-045. Press start. Observe the toner cartridge. The toner cartridge rotates. Y↓N→The motor runs. Y↓N→Go to Flag 1. Check MOT93-045. Refer to: • GP 10 How to Check a Motor. •. • P/J6, IOT PWB. • 301G +24V Distribution RAP • 301B 0V Distribution RAP. Install new components as necessary: • Toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Check the toner dispense drive gears and. If necessary install a new toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Perform the following: 1. Remove the developer module. 2. Remove the toner cartridge motor MOT93-045 (2 screws). 3. Remove the lid of the toner hopper using a small flat bladed screwdriver. 4. Remove the toner from the hopper and clean all toner from the face of the low toner sensor Q93-310 using a toner vacuum and a brush. 5. Re-assemble and install the developer assembly. 6. Keep the front door open to prevent the toner cartridge motor from being energised. 7. Switch on the machine, GP 14. The voltage at PJ93 pin 7 is 0V. Y↓N→Go to Flag 2. Check Q93-310. Refer to: • GP 11 How to check a sensor •, P/J6, IOT PWB • 301B 0V Distribution RAP • 301E +5V Distribution RAP Install new components as necessary: • Low toner sensor, (45-55 ppm) PL 90.17 Item 5 or (65-90 ppm) PL 90.15 Item 5 • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2 If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The voltage at P/J6 pin 7 is 0V. Y↓N→Go to Flag 2, Check the wiring and connectors, Refer to. Cheat the front door interlock switch. The toner cartridge will now rotate as toner is dispensed into the toner hopper. The voltage at PJ93 pin 7 is changes to +3.3V and the toner cartridge stops rotating. Y↓N→Go to Flag 2. Check Q93-310. Refer to: • GP 11 How to check a sensor •, P/J6, IOT PWB • 301B 0V Distribution RAP • 301E +5V Distribution RAP Install new components as necessary: • Low toner sensor, (45-55 ppm) PL 90.17 Item 5 or (65-90 ppm) PL 90.15 Item 5 • Developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2 If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent, due to toner bridging inside the toner cartridge. Install a new toner cartridge, (45-55 ppm) PL 90.17 Item 4 or (65-90 ppm) PL 90.15 Item 4. Check the image quality then perform SCP 5 Final Actions.

• Code: 393-360-00 … 393-363-00
• Description: Toner Concentration Sensor Failure RAP 393-360-00 The toner concentration sensor has registered a reading outside the range, +0.75V to +4.55V for three consecutive sheets. 393-361-00 The toner concentration sensor is reading high. This indicates that the toner concentration (TC) is low. 393-362-00 The toner concentration sensor is reading low. This indicates that the toner concentration (TC) is high. 393-363-00 This code is generated by the following factors: • The developer is not positioned correctly against the xerographic module. • The toner concentration is low. • The machine is being installed. • On the fifth consecutive occurrence. GUI message – TONER CONTROL FAILURE
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 42-010, to run the main drive motor. Go to Flag 1. Read the voltage at P/J93 pin 8 while the main drive motor is running. The voltage is outside the range of +0.7V to +4.5V. Y↓N→Check the steps that follow: • Refer to GP 7. Check the wiring between P/J93 and P/J6 on the IOT PWB. • Refer to the 301B 0V Distribution RAP. • Ensure the developer module is correctly installed. The voltage at P/J93, pin 8, is less than +0.75V. Y↓N→The voltage is greater than +4.5V. Check the wiring, GP 7. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install a new developer module, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93, pin 10. Y↓N→Go to the 301B 0V Distribution RAP. Enter dC131, 793-010, TC sensor control voltage. Record the displayed value (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The recorded value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment. Perform the OF7 IOT PWB Diagnostics RAP. Perform the TC increase adjustment. Install a new developer assembly, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Enter dC330. Enter the code 042-010, main drive motor. Press start. Add the code 093- 040, toner dispense motor. Press Start. NOTE: The routine 93-040 times out after 5 seconds. The toner dispense motor runs. Y↓N→Go to Flag 2. Check MOT93-040. Refer to: • GP 10 How to Check a Motor. • P/J6, IOT PWB. • Go to 301G +24V Distribution RAP. • Go to 301B 0V Distribution RAP. If necessary, install a toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Check the toner dispense drive gears. The gears rotate. Y↓N→Install a new toner dispense module, (45-55 ppm) PL 90.17 Item 1 or (65-90 ppm) PL 90.15 Item 1. Add the code 093-310, low toner sensor. Energize the components in the following order: • 42-010, main drive motor. • 91-010, photoreceptor motor. • 93-040, toner dispense motor. When the toner dispense motor stops, the toner level sensor display value is low. Y↓N→Go to the 393-310-00, 393-390-00 Low Toner Sensor Failure RAP. Perform the TC increase adjustment. Check the wiring, GP 7, between P/J6 on the IOT PWB and P/J93 on the developer module. The wiring is good. Y↓N→Repair the wiring. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 301G +24V Distribution. • 301B 0V Distribution RAP. Install a new developer module, PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93 pin 10. Y↓N→Go to the 301B 0V Distribution RAP. Enter dC131, 793-010, TC sensor control voltage. Record the displayed value (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment Perform the OF7 IOT PWB Diagnostics RAP. Perform the TC increase adjustment Install a new developer assembly, (45-55 ppm) PL 90.17 Item 2 or (65-90 ppm) PL 90.15 Item 2. Perform dC905 TC Sensor Calibration. Perform the TC reduction adjustment. If fault 93-360 is intermittent and causes the message Machine unavailable, perform the OF7 IOT PWB Diagnostics RAP then the TC reduction adjustment. TC reduction adjustment Perform the following: 1. Enter dC330, code 042-010, main drive motor; code 091-010, photoreceptor motor; 91- 066, developer bias. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the developer bias routine. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. NOTE: The toner concentration cannot be adjusted and maintained by making high area coverage prints. 4. Run the routine until the monitored voltage is greater than 0.9 volts. 5. Check the image quality. TC increase adjustment Perform the following: 1. Enter dC330, code 042-010, main drive motor; 93-040, toner dispense motor; 93-045, toner cartridge motor. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the toner dispense motor and the toner cartridge routines. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. 4. Run the routine until the monitored voltage is between 2.2 and 2.8 volts 5. Check the image quality.

• Code: 393-380-00
• Description: Waste Toner Door Switch Failure RAP 393-380-00 The waste toner door switch has detected that the waste toner bottle is missing or the door is open during run.
• Troubleshooting Guides: Enter dC330 code 093-380 waste toner door switch, S93-380. Press start. Open and close the waste toner door. The display changes. Y↓N→Go to Flag 1. Check S93-380. Refer to: • GP 13 How to Check a Switch. • P/J7, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Waste toner door switch, (45-55 ppm) PL 40.15 Item 8 or (65-90 ppm) PL 40.10 Item 8. • Main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Make sure that S93-380 is mounted correctly. Install new components as necessary.

• Code: 394-341-00, 394-342-00
• Description: Scorotron Cleaning Failure RAP 394-341-00 The scorotron cleaning routine has failed to complete. 394-342-00 A scorotron cleaning warning detected.
• Troubleshooting Guides: Enter dC330 code 091-071 or 091-072 scorotron cleaner motor. A clicking sound is heard. Y↓N→Go to Flag 2. Check MOT91-071. Refer to: • GP 10 How to Check a motor. • P/J64, IOT PWB. • 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Enter dC330 code 091-070 scorotron cleaner home sensor, Q91-070. Press Start. Enter dC330 code 091-071 or 091-072 scorotron motor. Actuate the sensor by entering the appropriate code. NOTE: When the scorotron cleaner reaches the limit of travel, a clutch in the xerographic module will slip. A clicking sound will be audible. The display changes. Y↓N→Go to Flag 1. Check Q91-070. Refer to: • GP 13 How to Check a Switch. NOTE: The scorotron cleaner home sensor is a magnetic reed switch. • P/J64, IOT PWB. • 301D +3.3V Distribution RAP. • 301B 0V Distribution RAP. Install new components as necessary: • Scorotron cleaner home sensor, (45-55 ppm) PL 40.17 Item 16 or (65-90 ppm) PL 40.12 Item 19. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. The fault may be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary. • Ensure that P/J64 is correctly and securely connected. • Install a new xerographic module, PL 90.20 Item 2.

• Code: 394-350-00
• Description: Erase Lamp Failure RAP 394-350-00 The photoreceptor erase lamp has failed.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Cheat the door interlock switch. Enter dC330 code 091-022, photoreceptor erase lamp. Press start. Observe the erase lamp. All the LEDs of the erase lamp are lit. Y↓N→Some of the LEDs of the erase lamp are lit. Y↓N→Go to Flag 1. +24V is available at P/J17 pin 1 on the LVPS. Y↓N→Perform the 301L LVPS Checkout RAP. Go to Flag 2. +24V is available at P/J41 pin 1. Y↓N→Go to Flag 1. Check the inline fuse. The fuse is good. Y↓N→Install a new fuse, PL 1.10 Item 9. If the fuse blows again, perform the 301G +24V Distribution RAP. Perform the relevant procedure: • Go to 301G +24V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 3. +13V is available at P/J5 pin 14. Y↓N→NOTE: To gain access to the erase lamp wiring, remove the main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1. Check the wiring from the in-line fuse to P/J41, pin 2. The wiring is good. Y↓N→Repair the wiring. Perform the steps that follow: • Check that the connector PJ41 is located correctly in the IOT frame. • Install a new erase lamp, PL 90.20 Item 1. If the fault remains, perform the OF7 IOT PWB Diagnostics RAP. Install a new erase lamp, PL 90.20 Item 1. The fault may be intermittent. Perform the steps that follow: • Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS. • Ensure that the P/Js are correctly and securely connected. • Malfunction of the following associated circuits can cause 09-350 faults. – The inverter paper path and Inverter nip solenoid, go to the 310-120-00, 310-121-00, 310-126-00 IOT Exit Sensor RAP. – The vacuum transport fan and registration clutch, go to the 310-101-00A, 310-102- 00A, 310-103-00A Lead Edge Late to Fuser Exit Sensor RAP.

• Code: 394-370-00
• Description: Developer Temperature Sensor Failure RAP 394-370-00 The average developer temperature reading is out of limits.
• Troubleshooting Guides: Enter dC140 code 092-602, developer temperature sensor Q92-602. Press start. Observe the displayed state of Q92-602. Remove the xerographic module. Disconnect P/J47. Cheat the front door interlock. Observe again the displayed state of Q92-602. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 5 on the IOT PWB. +5V is present. Y↓N→Go to: • 301E +5V Distribution RAP. • 301B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J47 pin 3. +5V is present. Y↓N→NOTE: To gain access to the wiring, remove the main drive module, (45-55 ppm) PL 40.15 Item 1 or (65-90 ppm) PL 40.10 Item 1 and the left cover, PL 28.10 Item 3. Check the wiring between P/J7 on the IOT PWB and P/J47. Repair the wiring as necessary. Install a new developer temperature sensor, PL 90.20 Item 5. If the fault remains perform the OF7 IOT PWB Diagnostics RAP. Q92-602 is working correctly. Reconnect P/J47. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected.

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Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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