Xerox WorkCentre 5740 error and solving error codes

Xerox WorkCentre 5740 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 5740
– Xerox WorkCentre 5740 Error Codes with quick guides:

• Code: 01-300
• Description: Front Door Open RAP 01-300 The front door has opened during machine operation.
• Troubleshooting Guides: Enter dC330, code 01-300 front door interlock. Press start, open and close the front door. The display changes. Y↓N→Go to Flag 2. +12V is available at P/J147 pin 4 on the main drive PWB. Y↓N→Go to Flag 2. +12V is available at P/J147 pin 3 on the main drive PWB. Y↓N→Go to Flag 2. +12V is available at P/J16 pin 3 on the LVPS. Y↓N→Go to the 01F +12V Distribution RAP. Repair the wiring or the connector pins between P/J16 and P/J147. Remove the main drive module, (35-55 ppm) or (65-90 ppm). Go to Flag 2. Check the continuity to the xerographic module CRUM at P/J147, between pins 3 and 4. If necessary, check and repair the wiring between the main drive module and the xerographic CRUM. Go to Flag 1. +12V is available at P/J17, pin 5. Y↓N→Install a new LVPS and base module, PL 1.10 Item 3. Go to Flag 1. +12V is available at P/J17, pin 6. Y↓N→Check S01-300 and associated wiring. Refer to: • GP 13 How to Check a Switch. • P/J17 LVPS and base module. • Wiring Harness Repairs. If necessary, install a new door interlock switch, PL 1.10 Item 7. Go to Flag 3. Open the front door, then measure the signal at P/J26 pin 8 on the IOT PWB. +3.3V is measured. Y↓N→Install a new LVPS and base module, PL 1.10 Item 3. Perform OF7 IOT PWB Diagnostics RAP. If the fault remains, install a new IOT PWB, PL 1.10 Item 2. Check that the front door, PL 8.10 Item 10 closes correctly. If not, check the following: • The jam clearance latch, PL 8.20 Item 5. • (35 ppm) the xerographic module latch, PL 9.22 Item 7. • (40-90 ppm) the xerographic module latch, PL 9.20 Item 7. • (35-55 ppm) the fuser latch, PL 10.8 Item 5. • (65-90 ppm) the fuser latch, PL 10.10 Item 5. • The post fuser jam clearance latch, PL 10.15 Item 11. • The latch cam handle, PL 10.15 Item 14.

• Code: 01-305
• Description: Left Hand Door Open RAP 01-305 The left hand door has been opened during machine operation.
• Troubleshooting Guides: NOTE: To access the left door interlock, remove the interlock cover, PL 7.30 Item 23. Enter dC330, code 01-305 left door interlock. Press Start, open and close the left hand door. The display changes. Y↓N→Go to Flag 1. Check the left hand door interlock, S01-305. Refer to: • GP 13, How to Check a Switch. • P/J7 on the IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP If necessary, install a new left hand door interlock, PL 7.30 Item 3. Check that the left hand door closes correctly. If not, check the following: • Hinge pin, PL 7.30 Item 8, is located correctly. • Left hand door latch, part of the LH door, PL 7.30 Item 2. • Check that the interlock cover is not loose, PL 7.30 Item 23. If necessary push the cover towards the front and tighten the screws.

• Code: 02-309
• Description: UI Control Panel Button or Touch Screen RAP 02-309 The User Interface Button Test or the Touch Area Test failed during the UI Test.
• Troubleshooting Guides: Perform the next steps: 1. Switch off the machine, then switch on the machine, GP 14. 2. Reload the UI software, GP 4. 3. Check the condition of CR12 and CR15 on the IOT PWB, refer to the OF7 IOT PWB Diagnostics RAP. 4. Enter dC305 UI test. Perform the Communications Self Test. 5. Check the harness connections between the user interface, PL 2.10 and the single board controller PWB, PL 3.24 Item 3. 6. Install new components as necessary: • UI control PWB, PL 2.10 Item 11. • UI touch screen PWB, PL 2.10 Item 6. • UI touch screen, PL 2.10 Item 5.

• Code: 02-320, 02-380
• Description: UI Communication Test RAP 02-320 The UI does not receive the requested data from the single board controller PWB within the correct time out period. 02-380 UI main controller communications test failed.
• Troubleshooting Guides: Perform the next steps: 1. Switch off the machine, then switch on the machine, GP 14. 2. Enter dC305 UI test. Perform the Communications Self Test. 3. Go to the 03-310 Single Board Controller PWB to UI Errors RAP.

• Code: 02-390, 02-391, 02-704, 02-706
• Description: UI Software Error RAP 02-390 All of the configured services have not reached a stable state after five minutes from start. 02-391 All the services are not registered when the single board controller PWB/UI synchronization has occurred. 02-704 Application software checksum has failed. 02-706 UI VRAM failure.
• Troubleshooting Guides: Perform the next steps: 1. Switch off the machine, then switch on the machine, GP 14. 2. Enter dC305 UI test. Perform the Application Checksum Verification Test. 3. Reload the UI software, GP 4. 4. Install new components as necessary: • UI control PWB, PL 2.10 Item 11. • UI touch screen PWB, PL 2.10 Item 6. • UI touch screen, PL 2.10 Item 5.

• Code: 02-705, 02-707, 02-709, 02-712, 02-715
• Description: UI Failure RAP 02-705 The UI audio tones failed to operate. 02-707 Indicate a fault with a button on the UI control panel. 02-709 Indicate a fault with the touch screen on the UI. 02-712 UI LCD module test failed. 02-715 The LED control panel indicator test has failed.
• Troubleshooting Guides: Perform the next steps: 1. Switch off the machine, then switch on the machine, GP 14. 2. Enter dC305 UI test. Perform the relevant test. 3. Reload the UI software, GP 4. 4. Install new components as necessary: • UI control PWB, PL 2.10 Item 11. • UI touch screen PWB, PL 2.10 Item 6. • UI touch screen, PL 2.10 Item 5.

• Code: 03-300, 03-306, 03-461, 03-482, 03-805, 03-870
• Description: Single Board Controller PWB to IOT PWB Error RAP 03-300 The single board controller PWB to IOT communications have failed. 03-306 The IOT PWB has received an inappropriate print command from the single board controller PWB. 03-461 A speed mismatch has been detected between the single board controller PWB and the IOT PWB, in the NVM settings. 03-482 The single board controller PWB has failed to receive a +24V on signal from the IOT PWB. 03-805 The IOT PWB has received an un-recognized message from the single board controller PWB. 03-870 The IOT PWB cannot be recognized by the single board controller PWB.
• Troubleshooting Guides: 1. Switch off the machine, GP 14. Ensure all the connectors on the single board controller PWB, PL 3.24 Item 3 and the IOT PWB, PL 1.10 Item 2 are correctly and securely seated. Switch on the machine, GP 14. 2. If the fault was detected during a software upgrade, go to Flag 1. Check P/J107 on the single board controller PWB. Re-load the software set, GP 4 Machine Software. 3. Perform OF7 IOT PWB Diagnostics RAP. 4. Go to Flag 2. Check the wiring, GP 7. If necessary, install a new single board controller PWB module / LVPS / IOT PWB harness, PL 3.24 Item 14. 5. 03-461 Only: Go to the OF7 IOT PWB Diagnostics RAP. Check CR 27 for an indication of NVM Test Failure. 6. Install a new IOT PWB, PL 1.10 Item 2. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed. 7. Install a new single board controller PWB, PL 3.24 Item 3.

• Code: 03-310
• Description: Single Board Controller PWB to UI Error RAP 03-310 The single board controller PWB cannot communicate with the UI within one minute of power-on or after three retries.
• Troubleshooting Guides: 1. Ensure all the connectors on the single board controller PWB, PL 3.24 Item 3 and UI control PWB, PL 2.10 Item 11 are correctly and securely seated. 2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as necessary, PL 2.10. 3. Go to Flag 1. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. 4. Install new components as necessary: • Single board controller PWB, PL 3.24 Item 3. • UI control PWB, PL 2.10 Item 11.

• Code: 03-315, 03-325, 03-347, 03-348, 03-349, 03-355, 03-400
• Description: Single Board Controller PWB Failure RAP 03-315 The single board controller PWB has performed a crash recovery procedure. 03-325 A single board controller PWB clock is not functioning. 03-347 The single board controller PWB POST has failed the EPC test. 03-348 The single board controller PWB POST has failed the ASIC test. 03-349 The single board controller PWB POST has failed the rotation memory test. 03-355 The single board controller PWB POST has failed the NVM integrity test. 03-400 The single board controller PWB cannot detect additional EPC memory.
• Troubleshooting Guides: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Single board controller PWB, PL 3.24 Item 3. • Software module, PL 3.24 Item 8. • Memory module, PL 3.24 Item 12. • (W/TAG 150) Scanner daughter PWB, PL 3.24 Item 20. 2. Install new parts as necessary: • Memory module, PL 3.24 Item 12. • Software module, PL 3.24 Item 8. • (W/TAG 150) Scanner daughter PWB, PL 3.24 Item 20. • Single board controller PWB, PL 3.24 Item 3.

• Code: 03-320 … 03-324
• Description: Single Board Controller PWB to DADH Error RAP 03-320 Communications between the single board controller PWB and the DADH have failed. 03-321 Communications between the single board controller PWB and the DADH are out of sequence. 03-322 The DADH has detected a read/write error. 03-323 The DADH has detected a software error. 03-324 The DADH has detected a boot check sum error.
• Troubleshooting Guides: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Single board controller PWB, PL 3.24 Item 3. • Scanner daughter PWB, PL 3.24 Item 20. • Power distribution PWB, PL 3.24 Item 5. • DADH PWB, PL 5.10 Item 5. Check also, the in-line connector in the communications/power cable, PL 5.10 Item 6. 2. Go to Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. 3. Go to Flag 1 and Flag 2. Check the wiring, GP 7. If necessary, install a new communication/ power cable, PL 5.10 Item 6. 4. If the fault was detected during a software upgrade, go to Flag 3. Check the connection. Reload the software, GP 4, Machine Software. 5. Install new components as necessary: • Single board controller PWB, PL 3.24 Item 3. • DADH PWB, PL 5.10 Item 5.

• Code: 03-330, 03-462
• Description: Single Board Controller PWB to Scanner Fault Entry RAP 03-330 A single board controller PWB to scanner PWB communications error has been detected. 03-462 A speed mismatch between the single board controller PWB and the scanner has been detected in the NVM.
• Troubleshooting Guides: Perform one of the steps that follow: • For machines W/O TAG 150, go to the 03-330A, 03-462A Single Board Controller PWB to Scanner Faults RAP (W/O TAG 150). • For machines W/TAG 150, go to the 03-330B, 03-462B Single Board Controller PWB to Scanner Faults RAP (W/TAG 150).

• Code: 03-330A, 03-462A
• Description: Single Board Controller PWB to Scanner Fault RAP (W/O TAG 150)
• Troubleshooting Guides: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Single board controller PWB, PL 3.24 Item 3. • Power distribution PWB, PL 3.24 Item 5. • Scanner PWB, PL 14.25 Item 4. • CCD PWB, PL 14.25 Item 19. NOTE: To gain access to the scanner PWB, remove the document glass, PL 14.20 Item 5 and the scanner PWB cover, PL 14.25 Item 1. 2. Go to Flag 1, Flag 2 and Flag 3. Check the wiring. Repair or install new harnesses as necessary, PL 14.25 Item 5 or PL 14.25 Item 13. NOTE: Flag 4 indicates the main communication lines. 3. Go to Flag 1 and Flag 2. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. 4. Re-load the software, GP 4 Machine Software. 5. If necessary, install new components: • Single board controller PWB, PL 3.24 Item 3. • Power distribution PWB, PL 3.24 Item 5. • Scanner PWB, PL 14.25 Item 4. • Scanner module, PL 14.20 Item 1.

Solve Xerox WorkCentre 5740 Error codes

• Code: 03-330B, 03-462B
• Description: Single Board Controller PWB to Scanner Fault RAP (W/TAG 150)
• Troubleshooting Guides: 1. Ensure all the connectors on the PWBs that follow are correctly and securely seated: • Single board controller PWB, PL 3.24 Item 3. • Power distribution PWB, PL 3.24 Item 5. • Scanner PWB, PL 14.25 Item 4. • CCD PWB, PL 14.25 Item 19. • Scanner daughter PWB, PL 3.24 Item 20. NOTE: To gain access to the scanner PWB, remove the document glass, PL 14.10 Item 5 and the scanner PWB cover, PL 14.15 Item 1. 2. Go to Flag 1, Flag 2 and Flag 3. Check the harnesses, GP 7. Repair or install new harnesses as necessary: • Scanner daughter PWB/scanner PWB video harness, PL 14.15 Item 13. • Single board controller/DADH comms/scanner PWB harness, PL 3.24 Item 7. 3. Go to Flag 3. Check the voltages. Refer to: • 01B 0V Distribution RAP. • 01D +3.3V Distribution RAP. • 01E +5V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. 4. Re-load the software, GP 4, Machine Software. 5. If necessary, install new components: • Scanner daughter PWB, PL 3.24 Item 20. • Scanner PWB, PL 14.15 Item 4. • Power distribution PWB, PL 3.24 Item 5. • Single board controller PWB, PL 3.24 Item 3.

• Code: 03-336
• Description: FAX Card Self Test Failure RAP 03-336 Power on self test failure detected on the embedded fax PWB.
• Troubleshooting Guides: Perform the following: 1. Go to 20G Embedded FAX Checkout. 2. Clear the fax card NVM. Go to dC132, select Embedded Fax NVM initialization and perform the routine, Reformat. 3. Install a new embedded fax PWB, PL 20.10 Item 4.

• Code: 03-338
• Description: FAX Communication Error RAP 03-338 No response detected to commands from the single board controller PWB to the embedded fax PWB.
• Troubleshooting Guides: Perform the following: 1. Remove, then re-install the embedded fax PWB, PL 20.10 Item 4. 2. Go to 20G Embedded Fax Checkout. 3. (W/O TAG X-001) Install a new compact flash memory, PL 20.10 Item 3. 4. Install new embedded fax PWB, PL 20.10 Item 4.

• Code: 03-340, 03-416
• Description: Single Board Controller PWB to Network Controller Fault RAP 03-340 The network communications with the single board controller PWB have failed. 03-416 The network controller software version supplied at power on is not compatible with the single board controller PWB software.
• Troubleshooting Guides: 1. Ensure that the ethernet connector P/J114 on the Single Board Controller PWB is securely connected. 2. Perform the 03C Hard Disk Failure RAP. 3. Reload the software, GP 4 Machine Software. 4. Install new components as necessary: • Software module, PL 3.24 Item 8. • Hard disk drive, PL 3.22 Item 2. • Single board controller PWB, PL 3.24 Item 3.

• Code: 03-350, 03-351, 03-354
• Description: IOT to Tray 1 and Tray 2 PWB Error RAP 03-350 The IOT has detected no response from the tray 1 and 2 control PWB to the ping request. 03-351 Tray 1 and 2 control PWB has detected a feed buffer overflow. 03-354 Communications failure. Tray 1 and 2 control PWB has detected a communications failure.
• Troubleshooting Guides: 1. Switch off the machine, GP 14. Ensure P/J9 and P/J271 are correctly and securely connected. 2. Go to Flag 1. Check the harness. Repair as necessary, GP 7. 3. Go to Flag 2. Check the +3.3V and 0V lines. Refer to: • P/J271 • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. 4. Switch on the machine, GP 14. Perform OF7 IOT PWB Diagnostics RAP. 5. Re-load the software, GP 4 Machine Software. 6. Install new components as necessary: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Tray 1 and 2 control PWB, PL 7.10 Item 2.

• Code: 03-359, 03-407
• Description: HCF Communications and Detection Error RAP 03-359 The HCF has failed to respond to tray 1 and 2 control PWB ping requests. 03-407 The system has failed to detect the HCF module at power on.
• Troubleshooting Guides: 1. Ensure the P/Js on the tray 1 and 2 control PWB, PL 7.10 Item 2 and the (W/O TAG 151) HCF PWB, PL 7.20 Item 2 or (W/TAG 151) HCF PWB , PL 7.21 Item 2 are correctly and securely connected. 2. Go to Flag 1. Check the harness. Repair as necessary, GP 7. 3. Go to Flag 1. Check the power supply lines. Refer to: • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. 4. Go to Flag 2. Check for the presence of pulses on the two data lines, using the AC volts range of the meter. NOTE: Pulses should be measured approximately every 20 seconds. Between pulses, the voltage should be approximately 1.5VAC. 5. As necessary, install new components: • Tray 1 and 2 control PWB, PL 7.10 Item 2. • (W/O TAG 151) HCF control PWB, PL 7.20 Item 2. • (W/TAG 151) HCF control PWB, PL 7.21 Item 2. 6. Reload the software, GP 4, Machine Software.

• Code: 03-360, 03-408 … 03-410, 03-418
• Description: IOT to Output Device Error RAP 03-360 The IOT to output device communications have failed. 03-408 The IOT has failed to detect the OCT at power on. 03-410 The system failed to detect the output device at power on. 03-418 The system has detected that the output device software is not compatible with the image processing software.
• Troubleshooting Guides: NOTE: No parts of the OCT are spared. Where necessary, install a new OCT, PL 12.10 Item 2. NOTE: and show the external connections to the output devices. 1. As necessary, ensure that the connectors that follow are correctly and securely connected: • OCT Only. P/J495 on the OCT PWB, P/J151 on the Power and Control Module and P/J11 on the IOT PWB. • 1K LCSS Only. P/J3 on the 1K LCSS PWB, P/J151 on the Power and Control Module and P/J11 on the IOT PWB. • 2K LCSS Only. P/J301 on the 2K LCSS PWB, P/J151 on the Power and Control Module and P/J11 on the IOT PWB. 2. Go to Flag 1 and Flag 2. Check the harnesses. Repair as necessary, GP 7. 3. Perform the OF7 IOT PWB Diagnostics RAP. 4. OCT Only. If the problem persists install a new OCT, PL 12.10 Item 2. 5. 1K LCSS Only. Perform the following: • Go to the 11C-120 1K LCSS Power Distribution RAP. Check the +5V and +24V supply from the power supply module to the 1K LCSS PWB. Ensure that the voltages are steady. • Ensure that there is a good ground continuity between the power supply module, PL 11.124 Item 2 and the 1K LCSS frame. • Install new components as necessary: – Power supply module, PL 11.124 Item 2. – 1K LCSS PWB, PL 11.124 Item 1. 6. 2K LCSS Only. Perform the following: • Remove fuse F1 from the 2K LCSS PWB. Check the fuse. If the fuse is good, reinstall the fuse. If fuse F1 is blown, install a new 2K LCSS PWB, PL 11.26 Item 1. • Go to the 11D-110 2K LCSS Power Distribution RAP. Check the +5V and +24V supply from the power supply module to the 2K LCSS PWB. Ensure that the voltages are steady. • Ensure that there is a good ground continuity between the power supply module, PL 11.26 Item 2 and the 2K LCSS frame. • Install new components as necessary: – Power supply module, PL 11.26 Item 2. – 2K LCSS PWB, PL 11.26 Item 1 7. HVF and HVF BM Only. Perform the following: • Go to the 11A-171 HVF Power Distribution RAP. Check the +5V and +24V supply from the power supply module to the HVF PWB. Ensure that the voltages are steady. • Ensure that there is a good ground continuity between the power supply module, PL 11.157 Item 1 and the HVF frame. • Install new components as necessary: – Communications cable, PL 11.157. – Power supply module, PL 11.157 Item 1. 8. If the correct output device is not detected, go to Flag 3. Check that the voltages on the device ID lines are correct according to the table. Install new components as necessary: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • 1K LCSS PWB, PL 11.124 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. • HVF PWB, PL 11.157 Item 2. • OCT, PL 12.10 Item 2.

• Code: 03-365
• Description: IOT Bus Failure RAP 03-365 The communications driver has failed. NOTE: This fault code can occur when the driver fails because of system electrical noise.
• Troubleshooting Guides: NOTE: The IOT controller should clear an I2C bus fault indication after five seconds. 1. Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly seated. 2. Check that there is continuity between the upper and lower registration guide. Ensure that the screw that secures the upper and lower registration guides is tight. 3. Check that there is continuity between the halo guide and the registration guide. Raise and lower the short paper path assembly, PL 10.15, several times to ensure that the continuity is consistent. If the continuity is inconsistent, perform the following: • Examine the registration and halo guide bias contact for deformation or damage, PL 8.15 Item 23. • Ensure the transfer / detack harness is routed correctly at the rear of the short paper path, refer to. 4. This fault may be caused by a ground fault, perform 01A Ground Distribution RAP. 5. Reload the software, GP 4 Machine Software. 6. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.

• Code: 03-366
• Description: IOT to Tray 5 Module Communication Failure RAP 03-300 The IOT PWB has detected a communications failure with the tray 5 module.
• Troubleshooting Guides: 1. Go to Flag 1 and check the wiring. Repair the wiring as necessary, GP 7. 2. As necessary, perform the following: • Perform OF7 IOT Diagnostics RAP. • Install a new tray 5 control PWB, PL 7.68 Item 8. • Install a new IOT PWB, PL 1.10 Item 2.

• Code: 03-371, 03-372
• Description: Fuser and Xerographic CRUM Communication Error RAP 03-371: The fuser CRUM communications have failed. 03-372: The xerographics CRUM communications have failed.
• Troubleshooting Guides: 1. Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 and the main drive motor and PWB assembly, (35-55 ppm) PL 4.15 Item 6 or (65-90 ppm) PL 4.10 Item 6 are correctly and securely connected. 2. Perform OF7 IOT PWB Diagnostics RAP. 3. Switch off the machine, GP 14. Go to Flag 1. Disconnect P/J8 on the IOT PWB. Switch on the machine, GP 14. Make a copy. Check the fault history for new occurrences of 03- 371 and 03-372 faults. If new occurrences are not listed, install a new IOT PWB, PL 1.10 Item 2. 4. Go to Flag 1. Check the harness, GP 7 and measure the voltages. As necessary, refer to: • 01B 0V Distribution RAP. • 01E +5V Distribution RAP. NOTE: PJ141 and PJ144 are in-line connectors on the rear panel, (refer to Flag 2 and Flag 3). They are connected when the module is installed and are susceptible to damage. Remove any torn paper / debris from the contacts. 5. 03-371 Only: Go to Flag 2. Check the harness. Remove any torn paper / debris from the fuser CRUM connector, (35-55ppm) PL 4.17 Item 12 or (65-90ppm) PL 4.12 Item 12. Repair as necessary. 6. 03-372 Only: Go to Flag 3. Check the harness. Remove any torn paper / debris from the xerographic CRUM connector, (35-55ppm) PL 4.17 Item 4 or (65-90) PL 4.12 Item 4. Repair as necessary. 7. Install new components as necessary: • 03-371 Only: Fuser connector assembly, (35-55 ppm) PL 4.15 Item 9 or (65-90 ppm) PL 4.10 Item 9. • 03-371 Only: Fuser Module, (35-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. • 03-372 Only: Xerographic module, PL 9.20 Item 2. • Main drive motor PWB assembly, (35-55 ppm) PL 4.15 Item 6 or (65-90 ppm) PL 4.10 Item 6. • Main Drive Module, (35-55 ppm) PL 4.15 Item 1 or (65-90 ppm) PL 4.10 Item 1. 8. Reload the software, GP 4 Machine Software.

• Code: 03-374
• Description: Power Off Failure RAP 03-374 The single board controller PWB has detected that the LVPS is still on, 30 seconds after a power off request.
• Troubleshooting Guides: Ensure the P/Js on the IOT PWB, PL 1.10 Item 2 and the single board controller PWB, PL 3.24 Item 3 are correctly and securely connected. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Remove the left hand cover, PL 8.10 Item 3. Go to Flag 1. Measure the voltages at the on/off switch terminals. The voltages are +3.3V and 0V. Y↓N→Go to: • GP 13 How to check a switch. • P/J5. • 01B, 0V Distribution RAP. • 01J Power On and LVPS Control Signals RAP. • If necessary, install a new on/off switch, PL 1.10 Item 8. NOTE: The LVPS is software controlled. When the voltage on PJ26 is low, the LVPS should be on. When the voltage on PJ26 pin 7 is high, the LVPS should be off. Go to Flag 3. Measure the voltage at P/J26 pin 7 on the IOT PWB. Operate the on / off switch. Select power down then confirm from the UI. The voltage changes from low to high within 30 seconds. Y↓N→Install new components as required: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Single board controller PWB, PL 3.24 Item 3. Check the state of the LVPS by observing the power indication LEDs on the IOT PWB, (refer to the OF7 IOT PWB Diagnostics RAP). The LVPS has switched off. Y↓N→Install a LVPS and base module, PL 1.10 Item 3. Go to Flag 2. Measure the voltage at P/J1 pin 15 on the IOT PWB. Operate the on / off switch. A single low pulse is detected. Y↓N→Go to Flag 2. Check the wiring. Repair as necessary, GP 7. Install new components as necessary: • Single board controller PWB, PL 3.24 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Go to Flag 2. Set the meter to measure frequency. Check the pulses at P/J1 pin 13, on the IOT PWB. These are approximately 1Hz pulses. The pulses have stopped. Y↓N→Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the following: • Check that all associated wiring is in good condition, GP 7. • Reload the software, GP 4, Machine Software. • Install a new single board controller PWB, PL 3.24 Item 3.

• Code: 03-395, 03-396, 03-852, 03-853
• Description: IOT PWB Fault RAP 03-395 The IOT has cycled without printing. 03-396 The photoreceptor is detected not turning while the laser is on. 03-852 IOT has detected that it is out of timers. 03-853 IOT has detected that it is nearly out of timers. Also use this RAP for fault code 06-350 ROS Laser Not Under Control.
• Troubleshooting Guides: 1. Ensure all the P/Js on the IOT PWB, PL 1.10 Item 2 are correctly and securely connected. 2. 03-395 Only: This fault can be caused by a poor ground on the duplex tray or a paper path problem. Check the active fault list for an 08-XXX or 09-XXX. Go to the indicated RAP. 3. 03-395 Only: This fault can also be caused by a paper guide in a paper tray being set to the wrong paper size. Check the paper guide settings in the paper trays. 4. Perform the OF7 IOT PWB Diagnostics RAP. 5. Reload the software set, GP 4, Machine Software. NOTE: The supply harness is a flying lead that is a part of the LVPS and is not spared separately. 6. Go to Flag 1. Check the voltages. As necessary, refer to: • 01G +24V Distribution RAP. • 01F +12V Distribution RAP. • 01E +5V Distribution RAP. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. 7. 03-853 Only: Print off a fault history report then troubleshoot any codes that coincide with the 03-853 fault, refer to SCP 1. 8. 03-396 Only: If necessary, go to the 04A Main Drive Motor and Photoreceptor Motor RAP. Perform the photoreceptor motor checkout. 9. As necessary, install new components: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • LVPS and base module, PL 1.10 Item 3.

• Code: 03-397
• Description: Main Motor Not Controlled RAP 03-397 The IOT software has detected that the main motor is not being controlled. The software that monitors the main motor and the photoreceptor motor was not reset within the expected time.
• Troubleshooting Guides: Ensure that the connectors that follow are securely connected: • IOT PWB, PL 1.10 Item 2. • LVPS and base module, PL 1.10 Item 3. • Main drive motor and PWB, (35-55 ppm) PL 4.15 Item 6 or (65-90 ppm) PL 4.10 Item 6. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Go to Flag 1 and Flag 2. Check the wiring, GP 7. The wiring is good. Y↓N→Repair the wiring, GP 7. Go to Flag 1. Check the voltages at P/J16, pins 1 and 2 on the LVPS. The voltages are correct. Y↓N→As necessary, refer to: • 01B 0V Distribution RAP. • 01G +24V Distribution RAP. Go to Flag 2. Measure the voltage at P/J3 pin 3, on the IOT PWB. Enter dC330 code 04-010, Main Motor On. Stack the photoreceptor motor code, 09-010. The voltage changes from high to low and the main motor runs. Y↓N→Perform the OF7 IOT PWB Diagnostics RAP. If necessary, install new components: • IOT PWB, PL 1.10 Item 2. • Main drive motor and PWB, (35-55 ppm) PL 4.15 Item 6 or (65-90 ppm) PL 4.10 Item 6. Reload the software, GP 4, Machine Software. If necessary, install new components: • Perform the OF7 IOT Diagnostics RAP before installing a new IOT PWB, PL 1.10 Item 2. • Main drive motor and PWB, (35-55 ppm) PL 4.15 Item 6 or (65-90 ppm) PL 4.10 Item 6.

• Code: 03-401, 03-403
• Description: Fax Not Detected RAP 03-401 The embedded fax PWB has not been detected or confirmed. 03-403 The extended fax PWB has not been confirmed or detected.
• Troubleshooting Guides: Perform the following: 1. Check that the embedded fax PWB has been installed, PL 20.10 Item 4. 2. (W/O TAG X-001) Check that the compact flash is inserted correctly, PL 20.10 Item 3. 3. Go to 20G Embedded Fax Checkout. 4. Install a new embedded fax PWB, PL 20.10 Item 4. (W/O TAG X-001) Repeat the above checks for the extended fax PWB, and if necessary, install a new extended fax PWB, PL 20.10 Item 2.

• Code: 03-412
• Description: Foreign Device PWB Fault RAP 03-412 The foreign interface device was not detected at power on.
• Troubleshooting Guides: NOTE: Do not attach a foreign interface vend adaptor with this configuration of foreign interface PWB. Procedure Go to Flag 1. Check the harness. The harness is good. Y↓N→Perform the following as necessary: • Repair the harness. Refer to GP 7. • Install a new foreign interface harness, PL 3.22 Item 5. NOTE: Do not attempt to repair the harness from PJ124 to the foreign device. Check the +3.3V supply to P/J201 at pins 1, 5, 9, 16 and 22 on the single board controller PWB, The +3.3V supply is good. Y↓N→Go to: • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Disconnect the foreign device. Install a temporary shorting link between pins 2 and 3 on P/ J124. Check the voltage at PJ124 pin 2. 0V is measured. Y↓N→Install a new foreign interface PWB, PL 3.22 Item 4. If the fault remains, the foreign device is faulty. Disconnect the foreign device. Install a temporary shorting link between pins 1 and 3 on P/ J124. Check the display. Ensure the machine is now enabled to scan or print. The machine is enabled. Y↓N→Install new components as necessary: • Install a new foreign interface PWB, PL 3.22 Item 4. • Single board controller PWB, PL 3.24 Item 3. The enable circuits are working correctly. NOTE: Currently the signals used for billing, e.g. machine function, premium tray, etc. cannot be adequately measured with a standard meter.

• Code: 03A
• Description: Single Board Controller PWB Module Cooling Fan Failure RAP Use this RAP if the single board controller PWB module cooling fan is suspected of failure.
• Troubleshooting Guides: 1. Go to Flag 1. Check the cooling fan in the single board controller PWB module. Refer to: • GP 10, How to Check a Motor. • P/J221 on the Single Board Controller PWB. • 01F, +12V Distribution RAP. • 01B, 0V Distribution RAP. 2. If necessary, install new components: • Cooling fan, PL 3.24 Item 2. • Single board controller PWB, PL 3.24 Item 3.

• Code: 03B
• Description: Mark Service Unavailable RAP Before performing this RAP, any relevant status code RAP must have been performed.
• Troubleshooting Guides: 1. Switch off the power, disconnect the power cord and ensure all the P/Js are properly installed on the IOT PWB, PL 1.10 Item 2 and single board controller PWB, PL 3.24 Item 3. 2. Reload the software, GP 4, Machine Software. 3. Ensure that the output device communications cord is connected and secure, at PJ151 on the Power and Control Module at the rear of the machine. 4. Install new components: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Single board controller PWB, PL 3.24 Item 3.

• Code: 03C
• Description: Hard Disk Failure RAP Use this RAP to determine failure of the hard dIsk drive.
• Troubleshooting Guides: 1. Switch off the machine GP 14. 2. Go to Wiring Diagram 4, check the wiring between the hard disk drive, power distribution PWB and single board controller PWB, GP 7. 3. Repair the wiring or install a new harness where necessary. 4. Check for +5V distribution, refer to the 01E +5V Distribution RAP. 5. Check for +12V distribution, refer to the 01F +12V Distribution RAP. 6. Perform the Forced AltBoot Software Loading Procedure GP 4. 7. If necessary, install new components: • Hard disk drive, PL 3.22 Item 2. • Power distribution PWB, PL 3.24 Item 5. • Single board controller PWB, PL 3.24 Item 3.

• Code: 04A
• Description: Main Drive Motor and Photoreceptor Motor RAP Use this RAP to determine failures of the main drive motor and the photoreceptor motor.
• Troubleshooting Guides: Go to Flag 1. Check for +24V between P/J147 pin 1 and pin 2 on the Main Drive PWB. +24V is measured. Y↓N→Ensure that the drum cartridge is correctly installed and that the CRUM connector is not damaged. Check the wiring, GP 7, to the LVPS. Refer to: • 01H Short Circuits and Overloads RAP. • 01B 0V Distribution RAP. Enter dC330, code 04-010 main drive motor and code 09-010 photoreceptor motor. Press Start. The main drive motor and the photoreceptor motor turn. Y↓N→If the photoreceptor motor does not turn, go to the 04A Photoreceptor Motor Checkout. If the main drive motor does not turn, go to the 04A Main Drive Motor Checkout. Check all the wiring and connections between the IOT PWB and the main drive module for damage and loose connections. 04A Photoreceptor Motor Checkout Go to Flag 3 and Flag 4. Check the wiring, GP 7. Refer to: • P/J3, IOT PWB. • P/J148, Main Drive PWB. • P/J151, Main Drive PWB. Install new components as necessary: • Main drive motor and PWB assembly (35 ppm), PL 4.15 Item 6. • Main drive motor and PWB assembly (40-55 ppm), PL 4.15 Item 6. • Main drive motor and PWB assembly (65-90 ppm), PL 4.10 Item 6. • Main drive module (35 ppm), PL 4.15 Item 1. • Main drive module (40-55 ppm), PL 4.15 Item 1. • Main drive module (65-90 ppm), PL 4.10 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. 04A Main Drive Motor Checkout Go to Flag 2. Check the wiring, GP 7. Refer to: • P/J3, IOT PWB • P/J148, Main Drive PWB. Install new components as necessary: • Main drive motor and PWB assembly (35 ppm), PL 4.15 Item 6. • Main drive motor and PWB assembly (40- 55 ppm), PL 4.15 Item 6. • Main drive motor and PWB assembly (65 – 90 ppm), PL 4.10 Item 6. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.

• Code: 05-300
• Description: DADH Open RAP 05-300 The DADH closed switch detects that the DADH is open during run.
• Troubleshooting Guides: NOTE: (W/O TAG 150) To get access to the bulkhead connector, remove the user interface assembly, PL 2.10 Item 1. To get access to the DADH closed switch, remove the top cover, PL 14.20 Item 3, from the scanner module. To get access to the scanner PWB, remove the document glass, PL 14.20 Item 5 and the scanner PWB cover, PL 14.25 Item 1. NOTE: (W/TAG 150) To get access to the bulkhead connector, remove the user interface assembly, PL 2.10 Item 1. To get access to the DADH closed switch, remove the top cover, PL 14.10 Item 3, from the scanner module. To get access to the scanner PWB, remove the document glass, PL 14.10 Item 5 and the scanner PWB cover PL 14.15 Item 1. Enter dC330 code 05-300 to check the DADH closed switch, S05-300. Open and close the DADH. The display changes. Y↓N→Go to Flag 1. Check S05-300. References: • GP 13 How to Check a Switch. • (W/O TAG 150) P/J453 and the bulkhead connector. • (W/TAG 150) P/J927 and the bulkhead connector. • 01D +3.3V Distribution RAP. • The 3.3V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH closed switch (W/O TAG 150), PL 14.25 Item 6. • DADH closed switch (W/TAG 150), PL 14.15 Item 6. • Scanner PWB (W/O TAG 150), PL 14.25 Item 4. • Scanner PWB (W/TAG 150), PL 14.15 Item 4. Perform the steps that follow. Install new components as necessary: • Check that S05-300 is installed correctly. • Check the DADH frame for distortion, go to ADJ 5.2. If the DADH frame is distorted, install a new DADH, PL 5.10 Item 9.

• Code: 05-305
• Description: DADH Top Cover Open RAP 05-305 The DADH top cover interlock switch detects that the top cover is open.
• Troubleshooting Guides: Enter dC330 code 05-305 to check the DADH top cover interlock switch, S05-305. Activate S05-305. The display changes. Y↓N→Go to Flag 1. Check S05-305. References: • GP 13 How to Check a Switch. • P/J187, DADH PWB. • 01G +24V Distribution RAP. • The 24V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH top cover interlock switch (35 ppm), PL 5.15 Item 11. • DADH top cover interlock switch (40-90 ppm), PL 5.17 Item 11. • DADH PWB, PL 5.10 Item 5. Check that S05-305 is installed correctly. Install new components as necessary.

• Code: 05-310
• Description: Document too Short RAP 05-310 The DADH detects a document that is shorter than 110mm.
• Troubleshooting Guides: If the documents are longer than 110mm, go to the procedures that follow: • 05-330, 05-331 DADH Feed Sensor Failure Entry RAP. • 05-335 DADH Takeaway Sensor Failure RAP. • 05-350, 05-352 DADH CVT Sensor Failure RAP. • 05-340 DADH Registration Sensor Failure RAP.

• Code: 05-330, 05-331
• Description: DADH Feed Sensor Failure Entry RAP 05-330 The DADH feed sensor does not detect the lead edge of the document within the correct time after the feed motor runs. 05-331 The DADH feed sensor does not detect the trail edge of the document within the correct time.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine Features. Perform one of the steps that follow: • If the speed of the machine is 35 ppm, go to the 05-330A, 05-331A DADH Feed Sensor Failure RAP (35 ppm). • If the speed of the machine is 40-90 ppm, go to the 05-330B, 05-331B DADH Feed Sensor Failure RAP (40-90 ppm).

• Code: 05-330A, 05-331A
• Description: DADH Feed Sensor Failure RAP (35 ppm)
• Troubleshooting Guides: Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-330. Activate Q05-330. The display changes. Y↓N→Go to Flag 1. Check Q05-330. References: • GP 11 How to Check a Sensor. • P/J184 DADH PWB. • 01D +3.3V Distribution RAP. • The 3.3V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH feed sensor, PL 5.15 Item 2. • DADH PWB, PL 5.10 Item 5. Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. While MOT 05-020 runs, stack the code 05-025 to energize the DADH feed clutch, CL05-025. NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes. CL05-025 energizes, the nudger rolls and the feed rolls rotate. Y↓N→Perform the steps that follow: • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025. • ADJ 5.1, DADH Drive Belt Adjustment. Enter dC330 code 05-010 to energize the DADH feed solenoid, SOL05-010. The feed roll assembly lowers, then raises after 10 seconds. Y↓N→Go to Flag 2. Check SOL05-010. References: • GP 12 How to Check a Solenoid or Clutch. • P/J183, DADH PWB and P/J201. • 01G +24V Distribution RAP. • The 24V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH feed solenoid, PL 5.15 Item 5. • DADH feed assembly, PL 5.15 Item 18. • DADH PWB, PL 5.10 Item 5. Perform the steps that follow: • Check that the DADH feed sensor, Q05-330 is installed correctly. If necessary, install a new feed roll assembly, PL 5.15 Item 1. • Ensure the feed motor drive belt and CVT motor drive belt are tensioned correctly, ADJ 5.1. • When large documents are fed (A3 or 11×17 inch), check the following: – The CVT motor rotates freely, refer to 05D DADH Motor Failure RAP – The CVT drive belt, refer to ADJ 5.1 DADH Drive Belt Adjustment. – That the CVT roll is clean and rotates freely, refer to ADJ 5.4. NOTE: If necessary install a new CVT motor, PL 5.25 Item 9. • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025. • Make sure that the size of the documents are sensed correctly. Refer to the 05C Document Size Sensor Failure RAP.

• Code: 05-330B, 05-331B
• Description: DADH Feed Sensor Failure RAP (40 to 90 ppm)
• Troubleshooting Guides: Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-330 to check the DADH feed sensor, Q05-330. Activate Q05-330. The display changes. Y↓N→Go to Flag 1. Check Q05-330. References: • GP 11 How to Check a Sensor. • P/J184,DADH PWB • 01E +5V Distribution RAP. • The 5V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH feed sensor, PL 5.17 Item 2. • DADH PWB, PL 5.10 Item 5. Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. While MOT 05-020 runs, stack the code 05-025 to energize the DADH feed clutch, CL05-025. NOTE: The feed clutch disengages after 30 seconds. The feed motor stops after 3 minutes. CL05-025 energizes, the nudger rolls and the feed rolls rotate. Y↓N→Perform the steps that follow: • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025. • ADJ 5.1 DADH Drive Belt Adjustment. Enter dC330 code 05-010 to energize the DADH nudger motor, MOT05-010. NOTE: 40-90 ppm machines are fitted with a nudger motor, PL 5.17 Item 5, not a feed solenoid SOL 05-010, PL 5.15 Item 5 as installed on 35 ppm machines. The component control code 05-010 is used to energize both the nudger motor and feed solenoid. However, the UI displays the message ‘doc handler feed solenoid’ on both configurations. The feed roll assembly lowers, then raises after 10 seconds. Y↓N→Go to Flag 2. Check nudger motor, MOT05-010. References: • GP 10 How to Check a Motor • P/J183, DADH PWB and P/J201. • 01G +24V Distribution RAP. • The 24V return in the 01B 0V Distribution RAP. Install new components as necessary: • DADH feed assembly, PL 5.17 Item 8. • DADH PWB, PL 5.10 Item 5. • If TAG D-003 has not been struck, install a shim kit, PL 5.17 Item 29. Perform the steps that follow: • Check that the DADH feed sensor, Q05-330 is installed correctly. If necessary, install a new feed roll assembly, PL 5.17 Item 1. • Ensure the feed motor drive belt and CVT motor drive belt are tensioned correctly, ADJ 5.1. • When large documents are fed (A3 or 11×17 inch), check the items that follow: – Check that the CVT motor rotates freely, refer to 05D DADH Motor Failure RAP. – Check the CVT drive belt, refer to ADJ 5.1 DADH Drive Belt Adjustment. – Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4. NOTE: If necessary install a new CVT motor, PL 5.25 Item 9. • Go to the 05E DADH Feed Clutch Failure RAP and check CL05-025. • Make sure that the size of the documents are sensed correctly. Refer to the 05C Document

• Code: 05-335
• Description: DADH Takeaway Sensor Failure RAP 05-335 The DADH takeaway sensor does not detect the lead edge of the document within the correct time.
• Troubleshooting Guides: NOTE: To get access to the DADH takeaway sensor, remove the DADH top cover, PL 5.20 Item 15. Open the DADH top cover. Enter dC330 code 05-335 to check the DADH takeaway sensor, Q05-335. Activate Q05-335. The display changes. Y↓N→Go to Flag 1. Check Q05-335. References: • GP 11 How to Check a Sensor. • P/J186, DADH PWB and P/J191. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Refer to the 3.3V return. Install new components as necessary: • DADH takeaway sensor, PL 5.20 Item 11. • DADH PWB, PL 5.10 Item 5. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. The takeaway roll rotates. Y↓N→Perform the steps follow: • Check the feed motor drive belt, PL 5.35 Item 5. • ADJ 5.1, Feed Motor Drive Belt Adjustment. • Check the takeaway roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15, refer to GP 7. Perform the steps that follow: • Check that the DADH feed sensor, Q05-335 is installed correctly. • Go to the 05E DADH Feed Clutch Failure RAP and check the DADH feed clutch. • Make sure that the takeaway roll is clean and rotates freely, refer to ADJ 5.4. • Make sure that the takeaway roll idlers are clean and rotate freely, refer to ADJ 5.4. • Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7. • Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11. • ADJ 5.1 Feed Motor Drive Belt Adjustment. Install new components as necessary: • DADH takeaway roll, PL 5.35 Item 6. • DADH input tray assembly, PL 5.35 Item 1. • DADH top access cover assembly, PL 5.20 Item 17. • DADH feed assembly (35 ppm), PL 5.15 Item 18. • DADH feed assembly (40-90 ppm), PL 5.17 Item 18. If the fault continues, make sure that documents correctly continue past the previous sensor in the document path. Refer to the 05-330, 05-331 DADH Feed Sensor Failure Entry RAP.

• Code: 05-340
• Description: DADH Registration Sensor Failure RAP 05-340 The DADH registration sensor does not detect the lead edge of the document within the correct time.
• Troubleshooting Guides: NOTE: To access the DADH registration sensor, remove the DADH top cover, PL 5.20 Item 15. Open the top access cover assembly. Enter dC330 code 05-340 to check the DADH registration sensor, Q05-340. Activate Q05-340. The display changes. Y↓N→Go to Flag 1. Check Q05-340. References: • GP 11 How to Check a Sensor. • P/J186, DADH PWB • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V return. Install new components as necessary: • DADH registration sensor, PL 5.25 Item 1. • DADH PWB, PL 5.10 Item 5. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-030 to check the DADH CVT motor, MOT05-030. MOT05-030 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. The CVT roll rotates. Y↓N→Perform the steps that follow: • Check the CVT motor drive belt, PL 5.25 Item 11. • Check the CVT motor tension spring. Make sure that the CVT motor drive belt tension is correct, ADJ 5.1. • Check the CVT roll pulley, refer to GP 7. If necessary, install a new DADH CVT roll, PL 5.25 Item 5. The fault only occurs in duplex mode. Y↓N→Go to Final Actions. This fault can be caused by the DADH feed motor running too slowly in reverse. Refer to the 05D DADH Motor Failure RAP. If the fault continues, go to Final Actions. Final Actions Perform the steps that follow: • Check that Q05-340 is installed correctly. • Make sure that the CVT idler rolls are clean and rotate freely, refer to ADJ 5.4. • Make sure that the CVT roll is clean, refer to ADJ 5.4. • Make sure the feed motor drive belt and the CVT motor drive belt are tensioned correctly, ADJ 5.1. Install new components as necessary: • DADH CVT roll, PL 5.25 Item 5. • DADH top access cover assembly, PL 5.20 Item 17. If the fault continues, make sure that documents correctly exit the previous sensor in the document path. Refer to the 05-350, 05-352 DADH CVT Sensor Failure RAP.

• Code: 05-345, 05-346
• Description: DADH Exit Sensor Failure RAP 05-345 The DADH exit sensor does not detect the lead edge of the document within the correct time in the forward mode. 05-346 The DADH exit sensor does not detect the trail edge of the document within the correct time in the forward mode.
• Troubleshooting Guides: NOTE: On 35 ppm machines, the DADH exit sensor is actuated by a flag. On 40-90 ppm machines, the DADH exit sensor is a reflective type sensor. Enter dC330 code 05-345 to check the DADH exit sensor, Q05-345. Raise the DADH. Activate Q05-345. The display changes. Y↓N→Go to Flag 1. Check Q05-345. References: • GP 11 How to Check a Sensor. • P/J189, DADH PWB. • (35 ppm) 01D +3.3 Distribution RAP. • (35 ppm) 01B 0V Distribution RAP, refer to the 3.3V return. • (40-90 ppm) 01E +5V Distribution RAP. • (40-90 ppm) 01B 0V Distribution RAP, refer to the 5V return. Install new components as necessary: • DADH exit sensor, PL 5.30 Item 2. • DADH PWB, PL 5.10 Item 5. Close the DADH. Open the DADH top cover. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-030 to run the DADH CVT motor, MOT05-030. MOT05-030 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. The CVT roll rotates. Y↓N→Perform the steps that follow: • Check the CVT motor drive belt, PL 5.25 Item 11. • Check the CVT motor tension spring. Check the CVT motor drive belt tension, ADJ 5.1. • Check the CVT roll pulley, refer to GP 7. If necessary, install a new DADH CVT roll, PL 5.25 Item 5. NOTE: The exit roll idlers remain lowered for 30 seconds. Enter dC330 code 05-050 to energize the DADH duplex solenoid, SOL05-050, to lower the exit roll idlers. The exit roll idlers lower. Y↓N→Perform the steps that follow: • Go to Flag 2. Check SOL050-050. References: – GP 12 How to Check a Solenoid or Clutch. – P/J181, DADH PWB and P/J205. – 01D +3.3V Distribution RAP. – 01B 0V Distribution RAP, refer to the 3.3V return. • Check the baffle assembly link arm, PL 5.30 Item 13. Make sure that the link arm is connected correctly to the DADH duplex solenoid, refer to. Install new components as necessary: • DADH duplex solenoid, PL 5.30 Item 4. • DADH PWB, PL 5.10 Item 5. • Baffle assembly, PL 5.30 Item 5. Enter dC330 code 05-020 to run the DADH feed motor, MOT05-020. MOT05-020 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. The exit roll rotates. Y↓N→Perform the steps that follow: • Check the feed motor drive belt, PL 5.35 Item 5. • Check the feed motor tension spring. Check the feed motor drive belt tension, ADJ 5.1. • Check the exit roll and pulley, PL 5.35 Item 6 and PL 5.35 Item 15, refer to GP 7. If necessary, install a new DADH input tray assembly, PL 5.35 Item 1. The fault only occurs in duplex mode. Y↓N→Go to Final Actions. NOTE: During normal operation, the exit roll idlers remain raised (closed) in simplex mode. In duplex mode, the exit roll idlers remain raised unless the document is longer than 280mm (11 inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode. Exit the diagnostics mode. Close the DADH top cover. Make two copies in duplex mode. Check that the second document is held in the feed rolls until the first document is fed into the output tray. The feed rolls held the second document. Y↓N→Go to the 05E DADH Feed Clutch Failure RAP. Go to Final Actions. Final Actions Perform the steps that follow: • For 05-345 and 05-346 faults: – Check that the pre-scan idlers are clean and rotate freely, refer to ADJ 5.4. – Check that the post-scan idlers are clean and rotate freely, refer to ADJ 5.4. – Check the CVT ramp assembly for damage and rough edges, (W/O TAG 150) PL 14.20 Item 13 or (W/TAG 150) PL 14.10 Item 13. – Check the duplex gate for damage and rough edges, PL 5.25 Item 12. – Check that Q05-345 is installed correctly. – Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11. – Make sure the feed motor drive belt and CVT motor drive belt are tensioned correctly, ADJ 5.1. Install new components as necessary: – Top access cover assembly, PL 5.20 Item 17. – Baffle assembly, PL 5.30 Item 5. • For 05-346 faults: – Make sure that the exit rolls are clean and rotate freely, refer to ADJ 5.4. – Make sure that the exit roll idlers are clean and rotate freely, refer to ADJ 5.4. – Make sure the tension springs on the exit roll shaft are in the correct position, refer to – Check the exit roll static eliminator and ground harness, PL 5.35 Item 7. – Check the restack arm for damage or rough edges, PL 5.35 Item 3. Install new components as necessary: – DADH exit roll, PL 5.35 Item 6. – DADH input tray assembly, PL 5.35 Item 1. If the fault continues, make sure that documents correctly exit the previous sensor in the document path. Refer to the 05-340 DADH Registration Sensor Failure RAP.

• Code: 05-350, 05-352
• Description: DADH CVT Sensor Failure RAP 05-350 The DADH CVT sensor does not detect the lead edge of the document within the correct time in the forward mode. 05-352 The DADH CVT sensor does not detect the lead edge of the document within the correct time in the reverse mode.
• Troubleshooting Guides: NOTE: To get access to the DADH CVT sensor, remove the DADH top cover, PL 5.20 Item 15. Enter dC330 code 05-350 to check the DADH CVT sensor, Q05-350. Activate Q05- 350. The display changes. Y↓N→Go to Flag 1. Check Q05-350. References: • GP 11 How to Check a Sensor. • P/J186 and P/J191, DADH PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V return. Install new components as necessary: • DADH CVT sensor, PL 5.20 Item 12. • DADH PWB, PL 5.10 Item 5. Remove the DADH rear cover, PL 5.10 Item 1. Hold the top cover interlock switch closed. Enter dC330 code 05-030 to check the DADH CVT motor, MOT05-030. MOT05-030 runs. Y↓N→Go to the 05D DADH Motor Failure RAP. The CVT roll rotates. Y↓N→Perform the steps that follow: • Check the CVT motor drive belt, PL 5.25 Item 11. • Check the CVT motor tension spring. Make sure that the CVT motor drive belt tension is correct, ADJ 5.1. • Check the CVT roll pulley, refer to GP 7. If necessary, install a new DADH CVT roll, PL 5.25 Item 5. The fault only occurs in duplex mode (fault code 05-352). Y↓N→Go to Final Actions. NOTE: The exit roll idlers remain lowered for 30 seconds. Enter dC330 code 05-050 to check the DADH duplex solenoid, SOL05-050, to lower the exit roll idlers. The exit roll idlers lower. Y↓N→Go to Flag 2. Check SOL050-050. References: • GP 12 How to Check a Solenoid or Clutch. • P/J181, DADH PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V return. Install new components as necessary: • DADH duplex solenoid, PL 5.30 Item 4. • DADH PWB, PL 5.10 Item 5. • Baffle assembly, PL 5.30 Item 5. NOTE: During normal operation, the exit roll idlers remain raised (closed) in simplex mode. In duplex mode, the exit roll idlers remain raised unless the document is longer than 280mm (11 inches). The exit roll idlers raise and lower while feeding longer documents in duplex mode. Exit the diagnostics mode. Close the DADH top cover. Make two copies in duplex mode. Check that the second document is held in the feed rolls until the first document is fed into the output tray. The feed rolls held the second document. Y↓N→Go to the 05E DADH Feed Clutch Failure RAP. The fault is caused if the DADH feed motor runs too slowly in reverse, refer to the 05D DADH Motor Failure RAP. If the fault continues, go to Final Actions. Final Actions Perform the steps that follow. Install new components as necessary: • Check that the CVT roll is clean and rotates freely, refer to ADJ 5.4. • Check that the takeaway roll, PL 5.35 Item 6 is clean, refer to ADJ 5.4. If necessary, install a new takeaway roll. • Check that the CVT sensor, Q05-350 is installed correctly, PL 5.20 Item 12. • Check the takeaway roll static eliminator and ground harness, PL 5.35 Item 7. • Make sure that the DADH ground harness is connected correctly, PL 5.10 Item 11. • Make sure the feed motor drive belt tension is correct, ADJ 5.1. • DADH feed assembly, PL 5.15 Item 18. If the fault continues, make sure that documents correctly exit the previous sensor in the document path. Refer to the 05-335 DADH Takeaway Sensor Failure RAP.

• Code: 06-020
• Description: ROS Motor Failure RAP 06-020. This fault code has two failure modes. 1. The ROS motor ready signal was not received by the IOT PWB within the set time of the ROS being powered on. 2. The IOT PWB recognizes a change of state of the ROS motor ready signal during operation.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The 06-020 fault still exists. Y↓N→Perform SCP 6 Final Actions. Enter the dC330 output code 06-020 and listen for the ROS motor. The ROS motor gives a distinctive ascending frequency sound, of a short duration (5 to 6 seconds) during transition from standby to run. Y↓N→The xerographic module is fully home and the front door is fully closed or the front door interlock is cheated. Y↓N→Correct the condition. If necessary go to the 01-300 Front Door Open RAP. Go to Flag 1. Check the following voltages at P/J18 on the LVPS: • +24V between pins 1 and 2. • +3.3V between pins 3 and 4. The voltages are good. Y↓N→Go to the relevant RAP: • 01B 0V Distribution RAP, refer to the 3.3V return and 24V return. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. Enter the dC330 output code 06-020 to run the ROS motor. Go to Flag 2. 0V is available at P/J2 pin 1 on the IOT PWB. Y↓N→Go to Flag 3. 0V is available at P/J2 pin 6 on the IOT PWB. Y↓N→Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. NOTE: The ROS must be removed from the machine, to disconnect P/ J120 and P/J121. The ROS PWB where P/J120 and P/J121 are connected may not be marked with the correct PJ numbers. P/J120 can be identified as a four way power harness. P/J121 can be identified as a seven way signal harness. Go to Flag 1, Flag 2 and Flag 3. Disconnect P/J120 and P/J121 and check the wiring. The wiring is good. Y↓N→Repair the wiring. Install a new ROS, PL 6.10 Item 4. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Go to Flag 2. 0V is available at P/J2 pin 1. Y↓N→NOTE: The ROS must be removed from the machine, to disconnect P/J120 and P/J121. The ROS PWB where P/J120 and P/J121 are connected may not be marked with the correct PJ numbers. P/J120 can be identified as a four way power harness. P/J121 can be identified as a seven way signal harness. Check the continuity of the seven way signal harness between P/J2 and P/J121. The harness is good. Y↓N→Install a new ROS power distribution/communication harness, PL 6.10 Item 5. Install a new ROS, PL 6.10 Item 4. If the fault condition persists, perform the following: • Check the condition of the associated wiring and connectors. Repair the wiring or install new components as necessary. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Install a new ROS, PL 6.10 Item 4.

• Code: 06-340
• Description: ROS Laser Failure RAP 06-340. The IOT PWB has not detected the ROS laser reaching the operating speed.
• Troubleshooting Guides: Go to Flag 3. Connect a service meter to P/J2 pin 7 and make a set of 5 copies. 0V is measured at P/J2 pin 7 on the IOT PWB during run. Y↓N→The xerographic module is fully home and the front door is fully closed or the front door interlock is cheated. Y↓N→Correct the condition. Go to Flag 1. Disconnect P/J18 from the LVPS. Check the following voltages on the LVPS: • +24V between pins 1 and 2. • +3.3V between pins 3 and 4. The voltages are good. Y↓N→Go to the relevant RAP: • 01B 0V Distribution RAP, refer to the 3.3V return and 24V return. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. Enter the dC330 output code 06-020. Go to Flag 2. The ROS motor gives a distinctive ascending frequency sound, of a short duration (5 to 6 seconds) during transition from standby to run. Y↓N→Go to the 06-020 ROS Motor Failure RAP. NOTE: The ROS must be removed from the machine, to disconnect P/J122 and P/J121. The ROS PWB where P/J122 and P/J121 are connected may not be marked with the correct PJ numbers. P/J122 can be identified as a four way power harness. P/J121 can be identified as a seven way signal harness. Check the wiring at Flag 1, Flag 2 and Flag 3. The wiring is good. Y↓N→Repair the wiring or install new harness, PL 6.10 Item 5. Install a new ROS, PL 6.10 Item 4. Go to Flag 4. Check P/J113 on the single board controller PWB is securely connected. If the fault is still present, remove the ROS. Go to Flag 4. Ensure that PJ122 on the ROS is securely connected. If the fault is still present, go to Flag 4 and check the continuity of the ROS data cable ( P/J113 to P/J122). The ROS data cable is good. Y↓N→Install a new ROS power distribution/communications harness, PL 6.10 Item 5. Install new parts in the following order: • ROS, PL 6.10 Item 4. • Single board controller PWB, PL 3.24 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.

• Code: 07-301
• Description: Tray 1 Open During Run RAP 07-301 Tray 1 was opened during run when the paper is fed from tray 1.
• Troubleshooting Guides: Enter dC330 code 07-301 tray 1 home switch, S07-301. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S07-301. Refer to: • GP 13 How to Check a Switch. • Tray 1 home (H) +5V. Check at the switch terminal on the PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 control PWB, PL 7.10 Item 2. Perform the following: • Check the paper size leaf spring is mounted correctly, PL 7.10 Item 3. • If TAG 101 has not been struck then install a paper feed module frame repair kit, PL 31.14 Item 4. • Check the actuator cam on the paper tray. • If the problem continues, install new Tray 1 and 2 control PWB, PL 7.10 Item 2.

• Code: 07-302
• Description: Tray 2 Open During Run RAP 07-302 Tray 2 was opened during run when the paper is fed from tray 2.
• Troubleshooting Guides: Enter dC330 code 07-302 tray 2 home switch, S07-302. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S07-302. Refer to: • GP 13 How to Check a Switch. • Tray 1 home (H) +5V. Check at the switch terminal on the PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 control PWB, PL 7.10 Item 2. Perform the following: • Check the paper size leaf spring is mounted correctly, PL 7.10 Item 3. If TAG 101 has not been struck then install a paper feed module frame repair kit, PL 31.14 Item 4. • Check the actuator on the paper tray. • If the problem continues, install new Tray 1 and 2 control PWB, PL 7.10 Item 2.

• Code: 07-303A
• Description: Tray 3 Open During Run RAP (W/O TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-303 tray 3 home switch, S07-303. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S07-303. Refer to: • GP 13 How to Check a Switch. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2. Check the switch holder, PL 7.20 Item 3. If the problem continues, install new components as necessary: • Tray 3 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2.

• Code: 07-303B
• Description: Tray 3 Open During Run RAP (W/TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-303 tray 3 home sensor, Q07-303. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check Q07-303. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2. Check the sensor holder, PL 7.21 Item 3. If the problem continues, install new components as necessary: • Tray 3 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2.

• Code: 07-304A
• Description: Tray 4 Open During Run RAP (W/O TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-304 tray 4 home switch, S07-304. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check S07-304. Refer to: • GP 13 How to Check a Switch. • P/J392, HCF control PWB. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2. Check the switch holder, PL 7.20 Item 3. If the problem continues, install new components as necessary: • Tray 4 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2.

• Code: 07-304B
• Description: Tray 4 Open During Run RAP (W/TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-304 tray 4 home sensor, Q07-304. Press Start. Open and fully close the tray. The display changes. Y↓N→Go to Flag 1. Check Q07-304. Refer to: • GP 11 How to Check a Sensor. • P/J1 HCF control PWB. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2. Check the sensor holder, PL 7.21 Item 3. If the problem continues, install new components as necessary: • Tray 4 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2.

• Code: 07-306
• Description: Tray 5 Door Open During Run RAP 07-306 Tray 5 door open during run when the paper is fed from tray 5.
• Troubleshooting Guides: Enter dC330 code 07-306 tray 5 door switch, S07-306 Press Start. Open and fully close the door The display changes. Y↓N→Go to Flag 1. Check S07-306. Refer to: • GP 13 How to Check a Switch. • 01E +5V Distribution RAP • P/J507, Tray 5 control PWB. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 door switch, PL 7.60 Item 6. • Tray 5 control PWB, PL 7.68 Item 8. If the problem continues, install new components as necessary: • Tray 5 door switch, PL 7.60 Item 6 • Tray 5 control PWB, PL 7.68 Item 8.

• Code: 07-353
• Description: Tray 1 Elevator Lift Failure RAP 07-353 Tray 1 stack height sensor did not actuate within the correct time after the feed / elevator motor turned on.
• Troubleshooting Guides: Enter dC330 code 07-336 tray 1 stack height sensor, Q07-336. Press Start. Pull out tray 1 and push fully home. The display changes Y↓N→Go to Flag 1. Check Q07-383. Refer to: • GP 11 How to Check a Sensor. • P/J274, Tray 1 and 2 control PWB • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 stack height sensor, PL 8.26 Item 8. • Tray 1 and 2 control PWB, PL 7.10 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-010 is run in diagnostics. Enter dC330 code 07-010 tray 1 feed / elevator motor, MOT07-010. Pull out tray 1. Press Start. The motor runs Y↓N→Go to Flag 2. Check MOT07-010. Refer to: • GP 10 How to Check a Motor. • P/J274, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 1 Feed / elevator motor, PL 8.26 Item 8. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Perform the following: • Check the feeder / elevator motor drive gears. • Check the tray 1 stack height mechanism on the feeder assembly, If the fault still occurs then go to 07A Tray 1 and Tray 2 False Paper Level RAP.

• Code: 07-354
• Description: Tray 2 Elevator Lift Failure RAP 07-354 Tray 2 stack height sensor did not actuate within the correct time after the feed / elevator motor turned on.
• Troubleshooting Guides: Enter dC330 code 07-337 tray 2 stack height sensor, Q07-337. Press Start. Pull out tray 1 and push fully home. The display changes Y↓N→Go to Flag 1. Check Q07-337. Refer to: • GP 11 How to Check a Sensor. • P/J275, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 2 stack height sensor, PL 8.26 Item 8. • Tray 1 and 2 control PWB, PL 7.10 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-020 is run in diagnostics. Enter dC330 code 07-020 tray 1 feed / elevator motor, MOT07-020. Pull out tray 1. Press Start. The motor runs Y↓N→Go to Flag 2. Check MOT07-020. Refer to: • GP 10 How to Check a Motor. • P/J275, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 2 Feed / elevator motor, PL 8.26 Item 6. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Perform the following: • Check the feeder / elevator motor drive gears. • Check the tray 2 stack height mechanism on the feeder assembly, If the fault still occurs then go to 07A Tray 1 and Tray 2 False Paper Level RAP.

• Code: 07-355
• Description: Tray 3 Elevator Lift Failure Entry RAP 07-355 Tray 3 stack height sensor does not actuate within the correct time after the elevator motor turned on.
• Troubleshooting Guides: Go to the relevant procedure: • (W/O TAG 151) go to the 07-355A Tray 3 Elevator Lift Failure RAP (W/O TAG 151). • (W/TAG 151g) go to the 07-355B Tray 3 Elevator Lift Failure RAP (W/TAG 151).

• Code: 07-355A
• Description: Tray 3 Elevator Lift Failure RAP (W/O TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-303 tray 3 home switch, S07-303. Press Start. Pull out the tray and push back in. The display changes. Y↓N→Go to Flag 1. Check S07-303. Refer to: • GP 13 How to Check a Switch. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 3 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2. Enter dC330 code 07-383 tray 3 stack height sensor, Q07-383. Press Start. Pull out tray 3 and manually activate the stack height sensor on the paper feed assembly. The display changes Y↓N→Go to Flag 2. Check Q07-383. Refer to: • GP 11 How to Check a Sensor. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 stack height sensor, PL 8.30 Item 21 • HCF control PWB, PL 7.20 Item 2. Disconnect P/J396 on the HCF control PWB, Flag 3. Connect a service meter between pin 1 and pin 3 on the wiring side of the connector. Continuity is measured when the switch is deactivated and open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check S07-393. Refer to: • GP 13 How to Check a Switch. • P/J396, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feeder, PL 8.30 Item 2. • HCF control PWB, PL 7.20 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-030 is run in diagnostics. Enter dC330 code 07-030 tray 3 elevator motor, MOT07-030. Pull out tray 3. Press Start. The motor runs Y↓N→Go to Flag 4. Check MOT07-030. Refer to: • GP 10 How to Check a Motor. • P/J395, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 3 elevator motor, PL 7.20 Item 1. • HCF control PWB, PL 7.20 Item 2. Perform the following: • Check elevator cables, PL 7.15 Item 4, PL 7.15 Item 6, PL 7.15 Item 7. • Check elevator motor drive coupling, PL 7.20 Item 1. • Check tray elevator drive gears and drive coupling, PL 7.15. • Check the tray 3 empty sensor actuator, PL 8.30 Item 1. If the fault still occurs go to 07E Tray 3 or Tray 4 Out of Paper RAP.

• Code: 07-355B
• Description: Tray 3 Elevator Lift Failure RAP (W/TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-303 tray 3 home sensor, Q07-303. Press Start. Pull out the tray and push back in. The display changes. Y↓N→Go to Flag 1. Check S07-303. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 3 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 07-383 tray 3 stack height sensor, Q07-383. Press Start. Pull out tray 3 and manually activate the stack height sensor on the paper feed assembly. The display changes Y↓N→Go to Flag 2. Check Q07-383. Refer to: • GP 11 How to Check a Sensor. • P/J1, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 stack height sensor, PL 8.32 Item 7. • HCF control PWB, PL 7.21 Item 2. Disconnect P/J10 on the HCF control PWB, Flag 3. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the stack limit switch. Refer to: • GP 13 How to Check a Switch. • P/J10, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 over elevate switch, PL 8.32 Item 9. • HCF control PWB, PL 7.21 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-030 is run in diagnostics. Re-connect P/J10. Enter dC330 code 07-030 tray 3 elevator motor, MOT07-030. Pull out tray 3. Press Start. The motor runs Y↓N→Go to Flag 4. Check MOT07-030. Refer to: • GP 10 How to Check a Motor. • P/J13, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 3 elevator motor, PL 7.21 Item 1. • HCF control PWB, PL 7.21 Item 2. Perform the following: • Check the elevator cables, PL 7.18 Item 4, PL 7.18 Item 6, PL 7.18 Item 8. • Check the elevator drives gear coupling, PL 7.19 Item 10. If the fault still occurs go to 07E Tray 3 or Tray 4 Out of Paper RAP.

• Code: 07-360
• Description: Tray 4 Elevator Lift Failure Entry RAP 07-360 Tray 4 stack height sensor does not actuate within 7 seconds after the elevator motor is turned on.
• Troubleshooting Guides: Go to the relevant procedure: • (W/O TAG 151) go to the 07-360A Tray 4 Elevator Lift Failure RAP (W/O TAG 151). • (W/TAG 151) go to the 07-360B Tray 4 Elevator Lift Failure RAP (W/TAG 151).

• Code: 07-360A
• Description: Tray 4 Elevator Lift Failure RAP (W/O TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-304 tray 4 home switch, S07-304. Press Start. Pull out the tray and push back in. The display changes. Y↓N→Go to Flag 1. Check S07-304. Refer to: • GP 13 How to Check a Switch. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 home switch, PL 7.20 Item 4. • HCF control PWB, PL 7.20 Item 2. Enter dC330 code 07-384 tray 4 stack height Sensor, Q07-384. Press Start. Pull out tray 4 and manually actuate the stack height sensor on the paper feed assembly. The display changes. Y↓N→Go to Flag 2. Check Q07-384. Refer to: • GP 11 How to Check a Sensor. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 stack height sensor, PL 8.31 Item 13. • HCF control PWB, PL 7.20 Item 2. Go to P/J398 pin 6 on the HCF control PWB, Flag 4. Manually activate the tray 4 stack limit switch (S07-394) on the paper feed assembly. The voltage changes. Y↓N→Go to Flag 3. Check S07-394. Refer to: • GP 13 How to Check a Switch. • P/J398, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 paper feeder, PL 8.31 Item 4. • HCF control PWB, PL 7.20 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-040 is run in diagnostics. Enter dC330 code 07-040 tray 4 elevator motor, MOT07-040. Pull out tray 4. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT07-040. Refer to: • GP 10 How to Check a Motor. • P/J397, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 elevator motor, PL 7.20 Item 1. • HCF control PWB, PL 7.20 Item 2. Perform the following: • Check elevator cables, PL 7.15 Item 4, PL 7.15 Item 5, PL 7.15 Item 7. • Check elevator motor drive coupling, PL 7.20 Item 1. • Check elevator drive gears and drive coupling, PL 7.15. • Check the tray 4 empty sensor actuator, PL 8.31 Item 1. If the fault still occurs then go to 07E Tray 3 or Tray 4 Out of Paper RAP.

• Code: 07-360B
• Description: Tray 4 Elevator Lift Failure RAP (W/TAG 151)
• Troubleshooting Guides: Enter dC330 code 07-304 tray 4 home sensor, Q07-304. Press Start. Pull out the tray and push back in. The display changes. Y↓N→Go to Flag 1. Check Q07-304. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 home sensor, PL 7.21 Item 4. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 07-384 tray 4 stack height Sensor, Q07-384. Press Start. Pull out tray 4 and manually actuate the stack height sensor on the paper feed assembly. The display changes. Y↓N→Go to Flag 2. Check Q07-384. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 stack height sensor, PL 8.33 Item 6. • HCF control PWB, PL 7.21 Item 2. Disconnect P/J12 on the HCF control PWB, Flag 3. Connect a service meter between pin 1 and pin 2 on the wiring side of the connector. Continuity is measured when the stack limit switch is deactuated and open circuit is measured when the switch is actuated. Y↓N→Go to Flag 3. Check the stack limit switch. Refer to: • GP 13 How to Check a Switch. • P/J12, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 over elevate switch, PL 8.33 Item 9. • HCF control PWB, PL 7.21 Item 2. CAUTION To prevent damage to the elevator and paper feed mechanism, the paper tray must be pulled out before MOT07-040 is run in diagnostics. Enter dC330 code 07-040 tray 4 elevator motor, MOT07-040. Pull out tray 4. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT07-040. Refer to: • GP 10 How to Check a Motor. • P/J14, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 elevator motor, PL 7.21 Item 1. • HCF control PWB, PL 7.21 Item 2. Perform the following: • Check the elevator cables, PL 7.18 Item 4, PL 7.18 Item 5, PL 7.18 Item 7. • Check elevator drives gear coupling, PL 7.19 Item 10. If the fault still occurs then go to 07E Tray 3 or Tray 4 Out of Paper RAP.

• Code: 07-372
• Description: Tray 5 Undocked During Run RAP 07-372 Tray 5 was undocked during run when the paper is fed from tray 5.
• Troubleshooting Guides: Enter dC330 code 07-372 tray 5 docking switch, S07-372. Press Start. Undock and dock tray 5, refer to. The display changes. Y↓N→Go to Flag 1. Check S07-372. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 docking switch, PL 7.64 Item 1 • Tray 5 control PWB, PL 7.68 Item 8 Perform the following: • Check the docking latch on tray 5 is latched onto the machine. • Check the that the rail assembly is located correctly to the machine.

• Code: 07-373
• Description: Tray 5 Elevator Lift Failure RAP 07-373 A signal was not detected by the encoder when the elevator motor was driving up.
• Troubleshooting Guides: . Ensure the cable holder PL 7.68 Item 23 is not trapped behind the elevator motor bracket PL 7.68 Item 6. The cable holder is correctly positioned. Y↓N→Reposition the cable holder so that it does not become trapped behind the elevator motor bracket. Install new components as necessary: • Cable holder PL 7.68 Item 23. Open and close the tray 5 door. The tray moves up. Y↓N→Enter dC330 code 07-306 tray 5 door interlock switch. Press Start. Manually toggle the the door interlock switch. The display changes. Y↓N→Check the wiring to the switch. Go to Flag 1. Check S07-306. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 5 control PWB • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 door interlock switch, PL 7.60 Item 6 • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 07-402 tray 5 stack height sensor, Q07-402. Press Start. Manually activate the stack height sensor on the paper feed assembly. The display changes Y↓N→Go to Flag 2. Check Q07-402. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 stack height sensor, PL 8.45 Item 7 • Tray 5 control PWB, PL 7.68 Item 8. Go to PJ504 pin 4 on the Tray 5 control PWB, Flag 3. Manually activate the tray upper limit switch (S07-412) on the paper feed assembly. The voltage changes. Y↓N→Go to Flag 3. Check S07-412. Refer to: • GP 13 How to Check a Switch. • P/J504, Tray 5 control PWB • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 stack upper limit switch, PL 7.68 Item 12 • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start. Manually lift the motor to activate the sensor. The display changes Y↓N→Go to Flag 4. Check Q07-406. Refer to: • GP 11 How to Check a Sensor. • P/J506, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Elevator motor encoder sensor, PL 7.68 Item 5 • Tray 5 control PWB, PL 7.68 Item 8 Enter dC330 code 07-373 tray 5 elevator motor, MOT07-373. Press Start. The motor runs Y↓N→Go to Flag 5. Check MOT07-373. Refer to: • GP 10 How to Check a Motor. • P/J504, Tray 5 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 5 elevator motor, PL 7.68 Item 4 • Tray 5 control PWB, PL 7.68 Item 8 The tray 5 elevator motor is operating correctly. The tray 5 elevator motor is operating correctly.

• Code: 07-374
• Description: Tray 5 Elevator Lower Failure RAP 07-374 A signal was not detected by the encoder when the elevator motor was driving down.
• Troubleshooting Guides: . Ensure the cable holder PL 7.68 Item 23 is not trapped behind the elevator motor bracket PL 7.68 Item 6. The cable holder is correctly positioned. Y↓N→Reposition the cable holder so that it does not become trapped behind the elevator motor bracket. Install new components as necessary: • Cable holder PL 7.68 Item 23. Open and close the tray 5 door. The tray moves down. Y↓N→Enter dC330 code 07-306 tray 5 door interlock switch. Press Start. Manually toggle the the door interlock switch. The display changes. Y↓N→Check the wiring to the switch and if necessary install a new switch, PL 7.60 Item 6. Go to Flag 1. Check S07-306. Refer to: • GP 13 How to Check a Switch. • P/J507, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 door interlock switch, PL 7.60 Item 6. • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 07-405 tray 5 stack down sensor, Q07-405. Press Start. Manually activate the stack down sensor actuator. The display changes Y↓N→Go to Flag 2. Check Q07-405. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 stack down sensor, PL 7.68 Item 9. • Tray 5 control PWB, PL 7.68 Item 8. Go to PJ504 pin 6 on the Tray 5 control PWB, Flag 3. Manually activate the tray 5 down limit switch (S07-415) on the paper tray. The voltage changes. Y↓N→Go to Flag 3. Check S07-415. Refer to: • GP 13 How to Check a Switch. • P/J504, Tray 5 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 down limit switch, PL 7.70 Item 2. • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 07-406 tray 5 elevator motor encoder sensor, Q07-406. Press Start. Manually lift the motor to activate the sensor. The display changes Y↓N→Go to Flag 4. Check Q07-406. Refer to: • GP 11 How to Check a Sensor. • P/J506, Tray 5 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Elevator motor encoder sensor, PL 7.68 Item 5. • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 07-373 tray 5 elevator motor, MOT07-373. Press Start. The motor runs Y↓N→Go to Flag 5. Check MOT07-373. Refer to: • GP 10 How to Check a Motor. • P/J504, Tray 5 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary: • Tray 5 elevator motor, PL 7.68 Item 4. • Tray 5 control PWB, PL 7.68 Item 8. The tray 5 elevator motor is operating correctly. The tray 5 elevator motor is operating correctly.

• Code: 08-100
• Description: Wait Sensor Jam Entry RAP 08-100 The lead edge of the paper failed to actuate the wait sensor within the correct time from feed sensor 1.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps that follow: • If the speed of the machine is 35-55 ppm, go to 08-100A Wait Sensor RAP (35-55 ppm) • If the speed of the machine is 65-90 ppm, go to 08-100B Wait Sensor RAP (65-90 ppm).

• Code: 08-100A
• Description: Wait Sensor Jam RAP (35-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, (35-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open left hand door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-025 tray 1 and 2 transport motor, MOT08-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 transport motor, (35-55 ppm) PL 8.25 Item 5. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and gears, GP 7, PL 8.25 Item 2, PL 8.25 Item 3. Check the following: • The bearing, shaft and rolls on the transport roll assembly, GP 7, (35-55 ppm) PL 8.25 Item 8. • The idler rolls in the left hand door, GP 7, PL 7.30 Item 2. • The transport drive belt, (35-55 ppm) PL 8.25 Item 2. • The transport rolls for wear, PL 8.25 Item 8. Install new components as necessary.

• Code: 08-100B
• Description: Wait Sensor Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, PL 7.30 Item 25. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open left hand door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-025 tray 1 and 2 transport motor, MOT08-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J276, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 transport motor, PL 8.25 Item 5. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and gears, GP 7, PL 8.25. Check the following: • The bearing, shaft and rolls on the transport roll assembly, GP 7, PL 8.25 Item 8. • The idler rolls in the left hand door, GP 7, PL 7.30 Item 2. • The transport drive belt, PL 8.25 Item 2. • The transport rolls for wear, PL 8.25 Item 8. Install new components as necessary.

• Code: 08-101
• Description: Tray 1 Misfeed RAP 08-101 The lead edge of the paper failed to actuate the tray 1 feed sensor within the correct time after feeding paper from tray 1.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. NOTE: To help fault diagnosis, install the tray 1 paper feed assembly in the tray 2 paper feed assembly position. With tray 1 removed, the operation of the feed assembly can be observed. Refer to. Enter dC330 code 08-101 tray 1 feed sensor, Q08-101.. Press Start. Open the left hand door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-101. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 7.30 Item 25. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-025 tray 1 and 2 transport motor, MOT08-025. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 transport motor, PL 8.25 Item 5. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and gears, PL 8.25 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 010 is run in diagnostics. Enter dC330 code 08-010 tray 1 feed/elevator motor, MOT08-010, Pull out the tray. Press Start. The feed rolls rotate. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The drive gears rotate. Y↓N→Check the drive gears for damage. If necessary install new components, PL 8.26. Install the tray 1 feed assembly. Go to Flag 3. Check MOT08-010. Refer to: • GP 10 How to Check a Motor. • P/J274, Tray 1 and 2 control PWB. • 01D +3.3V Distribution RAP. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Instal new Components as necessary: • Tray 1 feed/elevator motor, PL 8.26 Item 6. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 8.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 8.26. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 8.26 Item 3. • Check the feed assembly, PL 8.26 Item 1.

• Code: 08-102
• Description: Tray 2 Misfeed RAP 08-102 The lead edge of the paper failed to actuate the tray 2 feed sensor within the correct time after feeding paper from tray 2.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-102 tray 2 feed sensor, Q08-102.. Press Start. Open the left hand door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 1.Check Q08-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-025 tray 1 and 2 transport motor, MOT08-025. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 and 2 transport motor, PL 8.25 Item 5. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and gears, GP 7, PL 8.25 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 020 is run in diagnostics. Enter dC330 code 08-020 tray 2 feed/elevator motor, MOT08-020. Pull out the tray. Press Start. The motor runs. Y↓N→Remove the feed assembly from the machine. Manually rotate the feed roll shaft. The feed rolls rotate. Y↓N→Check the drive gears for damage. If necessary install new components, PL 8.26. Install the tray 2 feed assembly. Go to Flag 3. Check MOT08-020. Refer to: • GP 10 How to Check a Motor. • P/J275, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Instal new Components as necessary: • Tray 2 feed/elevator motor, PL 8.26 Item 6. • Tray 1 and 2 control PWB PL 7.10 Item 2. The nudger roll rotates. Y↓N→Check the nudger roll drive belt and drive coupling for damage. If necessary install new components, PL 8.26. Remove the paper tray. Manually activate the retard nip split mechanism. The retard roll moves against the feed roll. Y↓N→Check the retard roll drive coupling and mechanism for damage. If necessary install new components, PL 8.26. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 8.26 Item 3. • Check the feed assembly, PL 8.26 Item 1.

• Code: 08-103, 08-113
• Description: Tray 3 Misfeed Entry RAP 08-103 The lead edge of the paper failed to actuate the tray 3 feed sensor within the correct time after feeding paper from tray 3. 08-113 Tray 3 sensor did not de-actuate within the correct time after the sensor was actuated.
• Troubleshooting Guides: Go to the relevant procedure: • (W/TAG 151) go to the 08-103B, 08-113B Tray 3 Misfeed RAP (W/TAG 151). • (W/O TAG 151) go to the 08-103A, 08-113A Tray 3 Misfeed RAP (W/O TAG 151).

• Code: 08-103A, 08-113A
• Description: Tray 3 Misfeed RAP (W/O TAG 151)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Remove the rear cover, PL 7.25 Item 1. Locate tray 3 feed sensor, Q08-103.. Enter dC330 code 08-103 tray 3 Feed Sensor, Q08-103. Press Start. Manually block and unblock the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-103. Refer to: • GP 11 How to Check a Sensor. • P/J393, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed sensor, PL 8.30 Item 15. • HCF control PWB, PL 7.20 Item 2. Enter dC330 code 08-045 tray 3 and 4 transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J398, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 and 4 transport motor, PL 8.30 Item 7. • HCF control PWB, PL 7.20 Item 2. The transport rolls rotate. Y↓N→Check the gears and drive belt, GP 7, PL 8.30 Item 8, PL 8.30 Item 9. To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 030 is run in diagnostics. Enter dC330 code 08-030 tray 3 feed motor, MOT08-030. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-030. Refer to: • GP 10 How to Check a Motor. • P/J399, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feed assembly, PL 8.30 Item 1. • HCF control PWB, PL 7.20 Item 2. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 8.30 Item 6. 1. Check for TAG 110. 2. If W/O TAG 110, install feed roll kit PL 8.30 Item 20. 3. Strike TAG 110. NOTE: TAG 110, PL 8.30 Item 20 feed roll kit must be installed to trays 3 and 4 simultaneously. Refer to RAP 08-104, RAP 08-114, PL 8.31 Item 10. • Check the tray 3 feed assembly, PL 8.30 Item 1. Refer to and check the feed head housing location. • Check the tray 3 stack height sensor actuator on the feed assembly, PL 8.30. • Check the tray is level. 1. Remove the tray front cover. 2. Elevate the tray to the stack height position. 3. Hold the elevator drive gear and pull out the tray. Check that the tray is level. 4. If the tray is not level then install new elevator cables, PL 7.15 Item 10. • Check the stack height. 1. Remove the front tray cover. 2. Elevate the tray to the stack height position. 3. Hold the elevator drive gear and pull out the tray. 4. Check that the paper stack does not stop below the separator strips. Also check in the run mode that the stack does not fall below the separator strips. 5. If the paper stack stops below the separator strips, then install new elevator cables, PL 7.15 Item 10. • Check the tray 3 corner separation strip for paper cut damage. If necessary, install new components, PL 7.15 Item 22. • Check the tray 3 top edge flexure spring for paper cut damage. If necessary, install new components, PL 7.17 Item 12. • If the fault still occurs, check the following, GP 7:

• Code: 08-103B, 08-113B
• Description: Tray 3 Misfeed RAP (W/TAG 151)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Locate the tray 3 feed sensor, Q08-103.. Enter dC330 code 08-103 tray 3 feed sensor, Q08-103. Press Start. Manually actuate the sensor using white paper. The display changes. Y↓N→Go to Flag 1. Check Q08-103. Refer to: • GP 11 How to Check a Sensor. • P/J4, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed sensor, PL 8.32 Item 6. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 08-045 HCF transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J6 , HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 8.36 Item 13. • HCF control PWB, PL 7.21 Item 2. Observe the tray 3 and 4 transport roll, PL 8.32 Item 4 and the takeaway roll assembly, PL 8.36 Item 2. The transport roll and takeaway roll rotate. Y↓N→Check the following: • Drive coupling, PL 8.36 Item 7. • Drive belt, PL 8.36 Item 6. • Transport gear pulley, PL 8.36 Item 12. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 030 is run in diagnostics. Enter dC330 code 08-030 tray 3 feed motor, MOT08-030. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-030. Refer to: • GP 10 How to Check a Motor. • P/J1, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed motor, PL 8.32 Item 11. • HCF control PWB, PL 7.21 Item 2. Locate the tray 3 feed clutch, CL08-033.. Enter dC330 code 08-030 tray 3 feed motor, MOT08-030, stack the code 08-033 tray 3 feed clutch, CL08-033. Pull out tray 3 and observe the tray 3 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 4. Check CL08-033. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J4, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feed assembly, PL 8.32 Item 1. • HCF control PWB, PL 7.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed roll kit (W/TAG 151), PL 31.11. • Perform the following adjustments: – ADJ 8.3 Tray 3 and Tray 4 Retard Roll Pressure (W/Tag 151) – ADJ 8.4 Tray 3 and Tray 4 Nudger Roll Pressure (W/Tag 151) • Check the tray 3 stack height sensor actuator on the feed assembly, PL 8.32 Item 7. • Check the tray is level. 1. Pull out tray 3 and remove all of the paper from the tray. 2. Remove the tray 3 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the three locations where the metal paper tray protrudes through the outer plastic frame of tray 3, check that the top surface of the metal paper tray is the same distance from the inside top of the slots 5. If the tray is not level, install new elevator cables, PL 7.18 Item 4, PL 7.18 Item 6 and PL 7.18 Item 8. • Check the tray 3 paper tray guide for paper cut damage. If necessary, install new components, PL 7.19 Item 7. • If the fault still occurs, refer to GP 7 and check the following: – The takeaway roll assembly, PL 8.36 Item 2. – The idler roll assembly, PL 8.36 Item 8. – The tray 3 and 4 transport roll, PL 8.32 Item 4. – The idler roll assembly, PL 8.33 Item 2.

• Code: 08-104, 08-114
• Description: Tray 4 Misfeed Entry RAP 08-104 The lead edge of the paper failed to actuate the tray 4 feed sensor within the correct time after feeding paper from tray 4 (W/O TAG 151). 08-104 The lead edge of the paper failed to actuate the tray HCF exit sensor within the correct time after feeding paper from tray 4 (W/TAG 151). 08-114 Tray 4 sensor did not de-actuate within the correct time after the sensor was actuated (W/O TAG 151). 08-114 The HCF exit sensor did not de-actuate within the correct time after the sensor was actuated (W/TAG 151).
• Troubleshooting Guides: Go to the relevant procedure: • (W/O TAG 151) go to the 08-104A, 08-114A Tray 4 Misfeed RAP (W/O TAG 151). • (W/TAG 151) go to the 08-104B, 08-114B Tray 4 Misfeed RAP (W/TAG 151).

• Code: 08-104A, 08-114A
• Description: Tray 4 Misfeed RAP (W/O TAG 151)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-104 tray 4 feed sensor, Q08-104. Press Start. Pull out tray 4 and manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-104. Refer to: • How to Check a Sensor. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed sensor, PL 8.31 Item 12. • HCF control PWB, PL 7.20 Item 2. Enter dC330 code 08-045 tray 3 and 4 transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J398, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 and 4 transport motor, PL 8.30 Item 7. • HCF control PWB, PL 7.20 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and gears, GP 7, PL 8.30 Item 9, PL 8.30 Item 8. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 040 is run in diagnostics. Enter dC330 code 08-040 tray 4 feed motor, MOT08-040. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-040. Refer to: • GP 10 How to Check a motor. • P/J391, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed assembly, PL 8.31 Item 4. • HCF control PWB, PL 7.20 Item 2. Perform the following: • Clean the feed roll using a cloth dampened with water. • Check the feed roll assembly, PL 8.31 Item 2. 1. Check for TAG 110. 2. If W/O TAG 110, install feed roll kit PL 8.31 Item 10. 3. Strike TAG 110. NOTE: TAG 110, PL 8.31 Item 10 feed roll kit must be installed to trays 3 and 4 simultaneously. Refer to RAP 08-103, RAP 08-113, PL 8.30 Item 20. • Check the tray 4 feed sensor is located correctly and that the flag actuator has free movement. If necessary install a new tray 4 feed sensor, PL 8.31 Item 10. • Check the tray 4 paper feed assembly, PL 8.31 Item 1. Refer to replacement procedure and check the feed head housing location. • Check that the spacers for tray 3 paper feed assembly have not been installed into tray 4. Refer to. • Check the tray 4 stack height sensor actuator on the feed assembly, PL 8.31. • Check the tray is level. 1. Remove the tray front cover. 2. Elevate the tray to the stack height position. 3. Hold the elevator drive gear and pull out the tray. Check that the tray is level. 4. If the tray is not level then install new elevator cables, PL 7.15 Item 11. • Check the stack height. 1. Remove the front tray cover. 2. Elevate the tray to the stack height position. 3. Hold the elevator drive gear and pull out the tray. 4. Check that the paper stack does not stop below the separator strips. Also check in the run mode that the stack does not fall below the separator strips. 5. If the paper stack stops below the separator strips, then install new elevator cables, PL 7.15 Item 11. • Check the tray 4 corner separation strip for paper cut damage. If necessary, install new components, PL 7.15 Item 22. • Check the tray 4 top edge flexure spring for paper cut damage. If necessary, install new components, PL 7.17 Item 12.

• Code: 08-104B, 08-114B
• Description: Tray 4 Misfeed RAP (W/TAG 151)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-104 tray 4 feed sensor, Q08-104. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-108. Refer to: • GP 11 How to Check a Sensor. • P/J5, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed sensor, PL 8.33 Item 3. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 08-045 HCF transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 8.36 Item 13. • HCF control PWB, PL 7.21 Item 2. Observe the tray 3 and 4 transport roll, PL 8.32 Item 4 and the takeaway roll assembly, PL 8.36 Item 2 The transport roll and takeaway roll rotate. Y↓N→Check the following: • Drive coupling, PL 8.36 Item 7. • Drive belt, PL 8.36 Item 6. • Transport gear pulley, PL 8.36 Item 12. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 040 is run in diagnostics. Enter dC330 code 08-040 tray 4 feed motor, MOT08-040. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-040. Refer to: • GP 10 How to Check a motor. • P/J3, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed motor, PL 8.33 Item 10. • HCF control PWB, PL 7.21 Item 2. Locate the tray 4 feed clutch, CL08-034.. Enter dC330 code 08-040 tray 4 feed motor, MOT08-040, stack the code08-034 tray 4 feed clutch, CL08-034. Pull out tray 4 and observe the tray 3 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 4. Check CL08-034. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 paper feed assembly, PL 8.33 Item 1. • HCF control PWB, PL 7.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, retard roll and nudger roll for wear, If necessary install a new feed roll kit (W/TAG 151), PL 31.11. • Perform the following adjustments: – ADJ 8.3 Tray 3 and Tray 4 Retard Roll Pressure (W/Tag 151) – ADJ 8.4 Tray 3 and Tray 4 Nudger Roll Pressure (W/Tag 151) • Check the tray 4 stack height sensor actuator on the feed assembly, PL 8.33. • Check the tray is level. 1. Pull out tray 4 and remove all of the paper from the tray. 2. Remove the tray 4 front cover. 3. Manually elevate the tray to the top of its travel by rotating the elevator cable drum at the front of the tray. 4. At the three locations where the metal paper tray protrude through the plastic outer frame of tray 4, check that the top surface of the metal paper tray is the same distance from the inside top of the slots. 5. If the tray is not level then install new elevator cables, PL 7.18 Item 4, PL 7.18 Item 5 and PL 7.18 Item 7. • Check the tray 4 paper tray guide for paper cut damage. If necessary, install new components, PL 7.19 Item 6.

• Code: 08-106
• Description: Lead Edge Late to Tray 1 Feed Sensor RAP 08-106 The lead edge of the paper was late to tray 1 feed sensor when feeding from tray 2. The fault will also occur when feeding from tray 3 or tray 4 providing the trail edge of the sheet has cleared the tray 4 feed sensor.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-101 tray 1 feed sensor, Q08-101. Press Start. Open the left hand door and manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-101. Refer to: • Component location. • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 1 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-102 tray 2 feed sensor, Q08-102. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-025 transport roll drives motor, MOT08-025. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-025. Refer to: • GP 10 How to Check a Motor. • P/J273, Tray 1 and 2 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Transport roll drives motor, PL 8.25 Item 5. • Tray 1 and 2 control PWB, PL 7.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, PL 8.25 Item 2, PL 8.25 Item 3. Check the following: • The bearing, shaft and rolls on the transport roll assembly, GP 7, PL 8.25 Item 8. • The idler rolls in the left hand door, GP 7, PL 7.30 Item 2. • The transport drive belt, PL 8.25 Item 2. • If the fault occurs when feeding from tray 3 or tray 4 but not tray 2 then check the positioning of the tray 3 / 4 transport pinch rolls, PL 8.30 Item 18, and the transport motor bracket, PL 8.30 Item 14. Install new components as necessary.

• Code: 08-107
• Description: Tray 3 Paper Feed Jam RAP (W/O TAG 151) 08-107 The lead edge of the paper was late to tray 4 feed sensor when feeding from tray 3.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-104 tray 4 feed sensor, Q08-104. Press Start. Manually actuate the tray 4 sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-104. Refer to: • GP 11 How to Check a Sensor. • P/J392, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 4 feed sensor, PL 8.31 Item 12. • HCF control PWB, PL 7.20 Item 2. Enter dC330 code 08-045 tray 3 and 4 transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J398, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 and 4 transport motor, PL 8.30 Item 7. • HCF control PWB, PL 7.20 Item 2. The transport rolls rotate. Y N. Check the drive belt and drive coupling, PL 8.30 Item 9. Perform the following: •. Check the tray 3 transport rolls, PL 8.35, PL 8.30. • Go to RAP 08-103, 08-113 Tray 3 Misfeed RAP.

• Code: 08-108
• Description: Tray 3 or Tray 4 Paper Feed Jam RAP (W/O TAG 151) 08-108 The lead edge of the paper was late to tray 2 feed sensor when feeding from tray 3 or tray 4.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-102 tray 2 feed sensor, Q08-102. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-102. Refer to: • GP 11 How to Check a Sensor. • P/J276, Tray 1 and 2 control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 2 feed sensor, PL 7.30 Item 24. • Tray 1 and 2 control PWB, PL 7.10 Item 2. Enter dC330 code 08-045 tray 3 and 4 transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J398, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 and 4 transport motor, PL 8.30 Item 7. • HCF control PWB, PL 7.20 Item 2. Y↓N→Check the gears and drive belt, PL 8.30 Item 8, PL 8.30 Item 9, GP 7. Perform the following: • Check the tray 3 and tray 4 transport rolls, PL 8.30 Item 18, GP 7. • If the fault occurs when feeding from tray 4. Go to RAP 08-104, 08-114 Tray 4 Misfeed RAP. • If the fault occurs when feeding from tray 3. Check the following, GP 7: – The takeaway roll assembly, PL 8.35 Item 2. – The transport roll assembly, PL 8.35 Item 11. – The transport roll bearing, PL 8.35 Item 3. – Go to RAP 08-103, 08-113 Tray 3 Misfeed RAP

• Code: 08-115, 08-117
• Description: Tray 5 Misfeed Entry RAP 08-115 The lead edge of the paper was late to the wait point sensor. 08-117 The lead edge of the paper failed to reach the feed sensor within the correct time after paper feed.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps that follow: • If the speed of the machine is 35-55 ppm, go to 08-115A, 08-117A Tray 5 Misfeed RAP (35-55 ppm) • If the speed of the machine is 65-90 ppm, go to 08-115B, 08-117B Tray 5 Misfeed RAP (65-90 ppm).

• Code: 08-115A, 08-117A
• Description: Tray 5 Misfeed RAP (35-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-105 tray 5 feed sensor, Q08-105. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-105. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 5 control PWB • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 feed sensor, PL 8.45 Item 6. • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 08-117 tray 5 feed motor, MOT08-117. Open the door. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT08-117. Refer to: • GP 10 How to Check a motor. • P/J511, Tray 5 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 feed motor, PL 8.40 Item 3. • Tray 5 control PWB, PL 7.68 Item 8. The feed shaft rotates. Y↓N→Check the drive gears between the motor and the feed shaft. Install new components as necessary: • Motor drive gear, PL 8.40 Item 5. • Gear 30T bearing, PL 8.40 Item 21. • Gear, PL 8.45 Item 14. The feed roll rotates Y↓N→Check the one way coupling, feed roll and clutch. Install new components as necessary: • One way coupling, PL 8.45 Item 4. • Clutch, PL 8.45 Item 13. • Feed roll, PL 8.45 Item 12. The nudger roll rotates Y↓N→Check the nudger roll and the one way gear. Check the drive belt between the feed roll and the nudger roll. Install new components as necessary: • One way gear, PL 8.45 Item 3. • Drive belt, PL 8.40 Item 7. • Nudger roll, PL 8.45 Item 10. The retard roll rotates Y↓N→Check the retard roll, retard clutch and clutch. Install new components as necessary: • Retard clutch, PL 8.47 Item 11. • Clutch, PL 8.47 Item 7. • Retard roll, PL 8.47 Item 2. Enter dC330 code 08-046 tray 5 transport motor, MOT08-046. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-046. Refer to: • GP 10 How to Check a Motor. • P/J503, Tray 5 control PWB • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 transport motor, PL 8.40 Item 2. • Tray 5 control PWB, PL 7.68 Item 8. Run the motor for 30 seconds. The motor runs at a constant speed, without slowing. Y↓N→Install a new tray 5 transport motor, PL 8.40 Item 2. The take away roller rotates. Y↓N→Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt tensioner. Install new components as necessary: • Drive belt, PL 8.40 Item 7. • One way pulley clutch, PL 8.47 Item 4. • Take away roller, PL 8.47 Item 5. Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start. NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the wait sensor. In addition tray 5 uses the input code 08-110 T5 wait point sensor, to check the paper present signal from the IOT PWB to the tray 5 control PWB. Open the left hand door and manually actuate the wait sensor. The display changes. Y↓N→Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Go to Flag 5. Manually actuate the wait sensor. Check for a signal change on the IOT PWB at P/J12 pin 10 and on the tray 5 control PWB at P/J512 pin 5. Check the wiring between the IOT PWB and the tray 5 control PWB. Install new components as necessary: • Tray 5 control PWB, PL 7.68 Item 8. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the steps that follow: • Clean the feed roll using a cloth dampened with water. • Install a new feed, nudger and retard roll, PL 8.45 Item 21.

• Code: 08-115B, 08-117B
• Description: Tray 5 Misfeed RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-105 tray 5 feed sensor, Q08-105. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-105. Refer to: • GP 11 How to Check a Sensor. • P/J505, Tray 5 control PWB • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 feed sensor, PL 8.45 Item 6. • Tray 5 control PWB, PL 7.68 Item 8. Enter dC330 code 08-117 tray 5 feed motor, MOT08-117. Open the door. Press Start. The motor runs. Y↓N→Go to Flag 4. Check MOT08-117. Refer to: • GP 10 How to Check a motor. • P/J511, Tray 5 control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 feed motor, PL 8.40 Item 3. • Tray 5 control PWB, PL 7.68 Item 8. The feed shaft rotates. Y↓N→Check the drive gears between the motor and the feed shaft. Install new components as necessary: • Motor drive gear, PL 8.40 Item 5. • Gear 30T bearing, PL 8.40 Item 21. • Gear, PL 8.45 Item 14. The feed roll rotates Y↓N→Check the one way coupling, feed roll and clutch. Install new components as necessary: • One way coupling, PL 8.45 Item 4. • Clutch, PL 8.45 Item 13. • Feed roll, PL 8.45 Item 12. The nudger roll rotates Y↓N→Check the nudger roll and the one way gear. Check the drive belt between the feed roll and the nudger roll. Install new components as necessary: • One way gear, PL 8.45 Item 3. • Drive belt, PL 8.40 Item 7. • Nudger roll, PL 8.45 Item 10. The retard roll rotates Y↓N→Check the retard roll, retard clutch and clutch. Install new components as necessary: • Retard clutch, PL 8.47 Item 11. • Idler roll, PL 8.47 Item 7. • Retard roll, PL 8.47 Item 2. Enter dC330 code 08-046 tray 5 transport motor, MOT08-046. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-046. Refer to: • GP 10 How to Check a Motor. • P/J503, Tray 5 control PWB • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 5 transport motor, PL 8.40 Item 2. • Tray 5 control PWB, PL 7.68 Item 8. Run the motor for 30 seconds. The motor runs at a constant speed, without slowing. Y↓N→Install a new tray 5 transport motor, PL 8.40 Item 2. The take away roller rotates. Y↓N→Check the drive belt and the one way pulley clutch for damage, GP 7. Check the belt tensioner. Install new components as necessary: • Drive belt, PL 8.40 Item 7. • One way pulley clutch, PL 8.47 Item 4. • Take away roller, PL 8.47 Item 5. Enter dC330 code 08-110 T5 wait point sensor, Q08-110. Press Start. NOTE: For trays 1 to 5 the input code 08-100 wait sensor is used to check the operation of the wait sensor. In addition tray 5 uses the input code 08-110 T5 wait point sensor, to check the paper present signal from the IOT PWB to the tray 5 control PWB. Open the left hand door and manually actuate the wait sensor. The display changes. Y↓N→Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, PL 7.30 Item 24. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Go to Flag 5. Manually actuate the wait sensor. Check for a signal change on the IOT PWB at P/J12 pin 10 and on the Tray 5 control PWB at P/J512 pin 5. Check the wiring between the IOT PWB and the tray 5 control PWB. Install new components as necessary: • Tray 5 control PWB, PL 7.68 Item 8. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the steps that follow: • Clean the feed roll using a cloth dampened with water. • Install a new feed, nudger and retard roll, PL 8.45 Item 21.

• Code: 08-131
• Description: Lead Edge Late to Tray 3 Exit Sensor RAP (W/TAG 151) 08-103 The lead edge of the paper sheet fed from tray 3 reached the tray 3 feed sensor but did not reach the tray 3 exit sensor.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Locate the tray 3 exit sensor, Q08-109.. Enter dC330 code 08-109 tray 3 exit sensor, Q08-109. Press Start. Manually actuate the sensor using white paper. The display changes. Y↓N→Go to Flag 1. Check Q08-109. Refer to: • GP 11 How to Check a Sensor. • P/J19, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 exit sensor, PL 8.32 Item 6. • HCF control PWB, PL 7.21 Item 2. CAUTION To prevent damage to the feed mechanism, the paper tray must be pulled out before MOT 08- 030 is run in diagnostics. Enter dC330 code 08-030 tray 3 feed motor, MOT08-030. Pull out the tray. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT08-030. Refer to: • GP 10 How to Check a Motor. • P/J4, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 feed motor, PL 8.32 Item 11. • HCF control PWB, PL 7.21 Item 2. Locate the tray 3 feed clutch, CL08-033.. Enter dC330 code 08-030 tray 3 feed motor, MOT08-030, stack the code 08-033 tray 3 feed clutch, CL08-033. Pull out tray 3 and observe the tray 3 feed and nudger rolls. Press Start. The rolls rotate. Y↓N→Go to Flag 3. Check CL08-033. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J4, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tray 3 paper feed assembly, PL 8.32 Item 1. • HCF control PWB, PL 7.21 Item 2. Perform the following: • Clean the feed roll, nudger roll and retard roll using a cloth dampened with water. • Check the feed roll, nudger roll and retard roll for wear. If necessary install a new feed roll kit (W/TAG 151), PL 31.11.

• Code: 08-132
• Description: Tray 3 Paper Feed Jam RAP (W/TAG 151) 08-132 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 3.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-108 HCF exit sensor, Q08-104. Press Start. Manually actuate the HCF exit sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-108. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF exit sensor, PL 8.33 Item 3. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 08-045 HCF transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 8.32 Item 10. • HCF control PWB, PL 7.21 Item 2. The transport rolls rotate. Y↓N→Check the following: •, drive belt, PL 8.36 Item 6. •, drive coupling, PL 8.36 Item 7. •, idler roll assembly, PL 8.36 Item 8. • Tray 3 and 4 transport roll, PL 8.32 Item 4 Perform the 08-103, 08-113 Tray 3 Misfeed RAP.

• Code: 08-133
• Description: Tray 4 Paper Feed Jam RAP (W/TAG 151) 08-133 The lead edge of the paper was late to the HCF exit sensor when feeding from tray 4.
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-108 HCF exit sensor, Q08-104. Press Start. Manually actuate the HCF exit sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-108. Refer to: • GP 11 How to Check a Sensor. • P/J3, HCF control PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF exit sensor, PL 8.33 Item 3. • HCF control PWB, PL 7.21 Item 2. Enter dC330 code 08-045 HCF transport motor, MOT08-045. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-045. Refer to: • GP 10 How to Check a Motor. • P/J6, HCF control PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • HCF transport motor, PL 8.36 Item 13. • HCF control PWB, PL 7.21 Item 2. The transport rolls rotate. Y↓N→Check the tray 3 and 4 transport roll, PL 8.32 Item 4 Perform the 08-104, 08-114 Tray 4 Misfeed RAP.

• Code: 08-150, 08-151
• Description: Registration Jam Entry RAP 08-150 The lead edge of the paper failed to actuate the registration sensor within the correct time after the paper was released from the wait point. 08-151 The trail edge of the paper was late to the registration sensor after the registration clutch, CL08-070 on.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps that follow: • If the speed of the machine is 35-55 ppm, go to 08-150A, 08-151A Registration Jam RAP (35-55 ppm) • If the speed of the machine is 65-90 ppm, go to 08-150B, 08-151B Registration Jam RAP (65-90 ppm).

• Code: 08-150A, 08-151A
• Description: Registration Jam RAP (35-55 ppm)
• Troubleshooting Guides: NOTE: Ensure that the front door interlock is cheated when checking +24V components. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Open the left hand door and manually actuate the registration sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-150. Refer to: • GP 11 How to check a Sensor. • P/J16, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, (35-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Open the left hand door and manually actuate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, (35-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. The motor runs. Y↓N→Go to the 04A Main Drive Motor and Photoreceptor Motor RAP. While the motor is running, add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The registration clutch will switch off after 5 seconds. Switch the registration clutch on / off up to 10 times. The jam clearance knob 4c, PL 8.15 Item 10, rotates when the registration clutch is energized. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (35-55 ppm) PL 8.15 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the following: • Check the registration transport rolls and registration rolls, (35-55 ppm) PL 8.15 Item 1, GP 7. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. If necessary, install a new registration clutch, PL 8.15 Item 7. • Check the tray 1 and 2 transport motor, PL 8.25 Item 5. Ensure that the motor runs correctly. • Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 8.25 Item 2, PL 8.25 Item 3, GP 7. Install new components as necessary. • Install a new tray 1 and 2 control PWB, PL 7.10 Item 2. • Refer to. Make sure PJ44 is securely connected.

• Code: 08-150B, 08-151B
• Description: Registration Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: Ensure that the front door interlock is cheated when checking +24V components. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start.. Open the left hand door and activate the registration sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-150. Refer to: • GP 11 How to check a Sensor. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, (65-90 ppm) PL 8.17 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-100 wait sensor, Q08-100. Press Start. Open the left hand door and activate the wait sensor. The display changes. Y↓N→Go to Flag 2. Check Q08-100. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Wait sensor, PL 7.30 Item 25. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. The motor runs. Y↓N→Go to the 04A Main Drive Motor and Photoreceptor Motor RAP. While the motor is running, add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The registration clutch will switch off after 5 seconds. Switch the registration clutch on / off up to 10 times. The jam clearance knob 4c, PL 8.17 Item 10, rotates when the registration clutch is energized. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (65-90 ppm) PL 8.17 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the following: • Check the registration transport rolls and registration rolls, (65-90 ppm) PL 8.17 Item 1, GP 7. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. If necessary, install a new registration clutch, PL 8.17 Item 7. • Check the tray 1 and 2 transport motor, PL 8.25 Item 5. Ensure that the motor runs correctly. • Check the tray 1 and 2 transport roll assemblies, transport drive belt and pulleys, PL 8.26 Item 1, GP 7. Install new components as necessary. • Install a new tray 1 and 2 control PWB, PL 7.10 Item 2. • Refer to. Make sure PJ44 is securely connected.

• Code: 08-155, 08-156
• Description: Bypass Tray Registration Jam Entry RAP 08-155 The lead edge of the paper failed to actuate the registration sensor within the correct time after start of feed from the bypass tray. 08-156 The IOT detects that a sheet fed from the bypass has arrived to early at the registration sensor.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps that follow: • If the speed of the machine is 35-55 ppm, go to 08-155A, 08-156A Bypass Tray Registration Jam RAP (35-55 ppm) • If the speed of the machine is 65-90 ppm, go to 08-155B, 08-156B Bypass Tray Registration Jam RAP (65-90 ppm).

• Code: 08-155A, 08-156A
• Description: Bypass Tray Registration Jam RAP (35- 55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start.. Manually actuate the registration sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor, code 08-070 registration clutch, CL08-070. Press Start. The jam clearance knob, 4c, PL 8.15 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17 LVPS. • Fuse, PL 1.10 Item 9, GP 7. Enter dC330 code 08-050 feed solenoid, SOL08-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL08-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J10, IOT PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Feed solenoid, PL 7.30 Item 4. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the following: • Check the registration transport rolls and registration nip rolls, PL 8.15 Item 1. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • Check the idler roll and upper guide on the feed head. • Clean the feed roll and retard pad using a cloth dampened with water. • If necessary install a new feed and retard pad, PL 7.30 Item 21.

• Code: 08-155B, 08-156B
• Description: Bypass Tray Registration Jam RAP (65- 90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start.. Activate the registration sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, (65-90 ppm) PL 8.17 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor, code 08-070 registration clutch, CL08-070. Press Start. The jam clearance knob, 4c, PL 8.17 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17 LVPS. • Fuse, PL 1.10 Item 9, GP 7. Enter dC330 code 08-050 feed solenoid, SOL08-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 2. Check SOL08-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J10, IOT PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Feed solenoid, PL 7.30 Item 4. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the following: • Check the registration transport rolls and registration nip rolls, PL 8.17 Item 1. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • Check the idler roll and upper guide on the feed head. • Clean the feed roll and retard pad using a cloth dampened with water. • If necessary install a new feed and retard pad, PL 7.30 Item 21.

• Code: 08-160, 08-161
• Description: Duplex Paper Path Jam Entry RAP 08-160 The lead edge of the first sheet of a job fed into the duplex path failed to actuate the Duplex sensor in the correct time. 08-161 The trail edge is late to the duplex sensor after of the first sheet of a job fed into the duplex path failed to actuate the duplex sensor in the correct time.
• Troubleshooting Guides: Identify the speed of the machine, refer to SCP 7 Machine features. Perform one of the steps that follow: • If the speed of the machine is 35-55 ppm, go to 08-160A, 08-161A Duplex Paper Path Jam RAP (35-55 ppm) • If the speed of the machine is 65-90 ppm, go to 08-160B, 08-161B Duplex paper path Jam RAP (65-90 ppm).

• Code: 08-160A, 08-161A
• Description: Duplex Paper Path Jam RAP (35-55 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-160 duplex sensor, Q08-160. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-160. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Duplex sensor, (35-55 ppm) PL 8.22 Item 4. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-060 duplex motor, MOT08-060. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-060. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J50, P/J91, duplex motor driver PWB. • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Duplex motor, (35-55 ppm) PL 8.22 Item 8. • Duplex motor driver PWB, (35-55 ppm) PL 8.22 Item 9. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, (35-55 ppm) PL 8.22 Item 2, PL 8.22 Item 10. Enter dC330 code 10-030 Inverter Motor, 10-030. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55. • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The transport rolls rotate. Y↓N→Check drive gears, GP 7, PL 10.15. Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 4. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter Nip Solenoid, PL 10.11 Item 6. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL10 045. Press Start. The solenoid energizes. Y↓N→Go to Flag 5. Check SOL10-045. Refer to: • GP 12 How to check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following, refer to GP 7: • Duplex nip rolls, (35-55 ppm) PL 8.22 Item 7. • Nip split shaft assembly, PL 10.11 Item 4. • Idler rolls, PL 10.12 Item 15. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 08-160B, 08-161B
• Description: Duplex Paper Path Jam RAP (65-90 ppm)
• Troubleshooting Guides: NOTE: The front door interlock must be cheated when checking +24V components. Enter dC330 code 08-160 duplex sensor, Q08-160. Press Start. Activate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q08-160. Refer to: • GP 11 How to Check a Sensor. • P/J5, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Duplex sensor, (65-90 ppm) PL 8.20 Item 4. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-060 duplex motor, MOT08-060. Press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT08-060. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J50, P/J91, duplex motor driver PWB. • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Duplex motor, (65-90 ppm) PL 8.20 Item 8. • Duplex motor driver PWB, (65-90 ppm) PL 8.20 Item 9. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The transport rolls rotate. Y↓N→Check the drive belt and pulleys, (65-90 ppm) PL 8.20 Item 2, PL 8.20 Item 10. Enter dC330 code 10-030 Inverter Motor, 10-030. Press Start. The motor runs. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55. • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The transport rolls rotate. Y↓N→Check drive gears, GP 7, PL 10.15. Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energizes. Y↓N→Go to Flag 4. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter Nip Solenoid, PL 10.11 Item 6. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL10 045. Press Start. The solenoid energizes. Y↓N→Go to Flag 5. Check SOL10-045. Refer to: • GP 12 How to check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following, refer to GP 7: • Duplex nip rolls, (65-90 ppm) PL 8.20 Item 7. • Nip split shaft assembly, PL 10.11 Item 4. • Idler rolls, PL 10.12 Item 15. • If the fault still occurs, check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure.

• Code: 08-180
• Description: Unable to Feed Next Sheet RAP 08-180 The machine has detected that the previous sheet has not correctly fed through the paper path.
• Troubleshooting Guides: 35-55 ppm – Perform the following: • Check tray 1 feed sensor, Q80-101. Refer to 08-101 Tray 1 Misfeed RAP. Install new components as necessary. • Check tray 2 feed sensor, Q08-102. Refer to 08-102 Tray 2 Misfeed RAP. Install new components as necessary. • Check the registration sensor, Q08-150 and the wait sensor, Q08-100, refer to 08-150A, 08-151A Registration Jam RAP (35-55 ppm). Install new components as necessary. 65-90 ppm – Perform the following: • Check tray 1 feed sensor, Q80-101. Refer to 08-101 Tray 1 Misfeed RAP. Install new components as necessary. • Check tray 2 feed sensor, Q08-102. Refer to 08-102 Tray 2 Misfeed RAP. Install new components as necessary. • Check the registration sensor, Q08-150 and the wait sensor, Q08-100, refer to 08-150B, 08-151B Registration Jam RAP (65-90 ppm). Install new components as necessary.

• Code: 08-181
• Description: Unexpected Time Out in Simplex Inverted Mode RAP 08-181 The IOT detected an unexpected time out for a known simplex inverted sheet of paper.
• Troubleshooting Guides: If the initial actions did not correct the problem, perform the following: • Switch off the machine, then switch on the machine, GP 14. • If a fault code is displayed then go to the appropriate RAP. • Enter dC330, code 10-045 and check the operation of the inverter gate, PL 10.12 Item 7. It should move freely without binding.

• Code: 09-060
• Description: HVPS Fault RAP 09-060 The HVPS fault sensor has detected a high voltage fault. The HVPS fault will occur when: • The (C) charge high voltage supply has a short or open circuit. • The (G) charge grid high voltage supply has a short or open circuit. • The (T) transfer high voltage supply has a short circuit. • The (DT) detack high voltage supply has a short circuit. • The (DB) developer bias high voltage supply has a short circuit. • The +24V supply to the HVPS has a short or open circuit. • The 24 volt supply is momentarily overloaded. The HVPS fault will deactivate within 100 milliseconds after the removal of the fault.
• Troubleshooting Guides: If you were directed from IQ8 Defect RAP, continue below. If the following checks do not resolve the image quality problem, return to IQ3 Xerographic RAP. NOTE: The following are the only values that can be measured from the HVPS. • Charge scorotron grid, -425V +/- 21V. • The two terminals identified as G are the same output. • Registration chute bias, -490V +/- 25V. • The two terminals identified as CB are the same output. • Developer bias, -370V +20V / -50V. NOTE: The charge, transfer and detack corotron have 47k Ohms arc suppression resistors within their harnesses. Check that the F1 surface mounted fuse on the IOT PWB is good. Refer to OF7 IOT PWB Diagnostics RAP, for the location of the F1 surface mounted fuse. The surface mounted fuse is good. Y↓N→Perform the procedures that follow: • 01G +24V Distribution RAP and refer to the 01G Fused Distribution Check. • 01B 0V Distribution RAP. • 01H Short Circuit and Overload RAP. Enter dC330. Select component code 09-060 HVPS fault and press save. Press start. A high signal indicates a fault or the front door interlock open. Add Component code 09-061 charge scorotron. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 1. Check the charge scorotron harness for open circuit or short circuit to ground, GP 7. The scorotron harness and connectors are good. Y↓N→Install a new charge scorotron harness, (35-55 ppm) PL 4.17 Item 18, (65-90 ppm) PL 4.12 Item 20. Install a new xerographic module, (35 ppm) PL 9.22 Item 2, (40-90 ppm) PL 9.20 Item 2. If the fault continues, install a new HVPS, PL 1.10 Item 5. Add component code 09-062 charge grid. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 1. Check the charge grid harness for open circuit or short circuit to ground, GP 7. The grid harness and connectors are good. Y↓N→Install a new charge grid harness, (35-55 ppm) PL 4.17 Item 19, (65-90 ppm) PL 4.12 Item 21. Install a new xerographic module, (35 ppm) PL 9.22 Item 2, (40-90 ppm) PL 9.20 Item 2. If the fault continues, install a new HVPS, PL 1.10 Item 5. Add component code 09-063 transfer corotron. Press start. Time out after 3 seconds. The display for code 09-060 is Low. Y↓N→Go to the Flag 2. Check the transfer corotron harness for short circuit to ground, GP 7. The transfer corotron harness and connectors are good. Y↓N→Install a new transfer / detack harness, (35 ppm) PL 9.22 Item 9, (40-90 ppm) PL 9.20 Item 9. Install a new transfer / detack corotron, (35 ppm) PL 9.22 Item 8, (40-90 ppm) PL 9.20 Item 8. If the fault continues, install a new HVPS PL 1.10 Item 5. Add component code 09-064 detack corotron. Press start. Time out after 3 seconds. The display for code 09-060 is low. Y↓N→Go to Flag 2. Check the detack corotron harness for short circuit to ground, GP 7. The detack corotron harness and connectors are good. Y↓N→Install a new transfer / detack harness, (35 ppm), PL 9.22 Item 9, (40-90), PL 9.20 Item 9. On the 30 ppm machine, install a new transfer / detack corotron, PL 9.22 Item 8. On the 40-90 ppm machine, install a new transfer / detack corotron, PL 9.20 Item 8. If the fault continues, install a new HVPS PL 1.10 Item 5. Add component code 09-065 registration chute bias. Press start. Time out after 90 seconds. The display for code 09-060 is low. Y↓N→Install a new HVPS PL 1.10 Item 5. Add component code 09-066 developer bias. Press start. Time out after 3 seconds. The display for code 09-060 is low. Y↓N→Go to Flag 3. Check the developer bias harness for short circuit to ground, GP 7. The developer harness and connectors are good. Y↓N→Install a new developer bias harness, (35-55 ppm) PL 9.17 Item 6, (65-90 ppm) PL 9.15 Item 6. Install a new HVPS PL 1.10 Item 5. Complete SCP 6 Final Actions.

• Code: 09-310, 09-390
• Description: Low Toner Sensor Failure RAP 09-310 The toner cartridge motor continues to dispense toner for a period greater than 12 seconds after the low toner sensor detects that the toner dispense module is full. 09-390 The low toner sensor detects that the toner level is low for a period greater than 70 seconds after toner cartridge motor start.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. NOTE: The toner cartridge motor will time out after 5 seconds. Cheat the door interlock switch. Enter dC330 code 09-045 toner cartridge motor, MOT09-045. Press start. Observe the toner cartridge. The toner cartridge rotates. Y↓N→The motor runs. Y↓N→Go to Flag 1. Check MOT09-045. Refer to: • GP 10 How to Check a Motor. •. • P/J6, IOT PWB. • 01G +24V Distribution RAP • 01B 0V Distribution RAP. Install new components as necessary: • Toner dispense module, (35-55 ppm) PL 9.17 Item 1, (65-90 ppm) PL 9.15 Item 1. • Developer assembly, (35-55 ppm) PL 9.17 Item 2, (65-90 ppm) PL 9.15 Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the toner dispense drive gears and. If necessary install a new toner dispense module, (35-55 ppm) PL 9.17 Item 1, (65-90 ppm) PL 9.15 Item 1. Enter dC330 code 09-040 toner dispense motor and add the code 09-310 low toner sensor, Q09-310. Press Start. NOTE: It may necessary to enter the codes several times to ensure that the toner dispense motor does actuate and deactuate the low toner sensor. It may be necessary to make several copies to prevent over toning the developer. The display changes from high to low or low to high. Y↓N→Go to Flag 2. Check Q09-310. Refer to: •. • P/J6, IOT PWB. • 01B 0V Distribution RAP. • 01E +5V Distribution RAP. Install new components as necessary: • Low toner sensor, (35-55 ppm) PL 9.17 Item 5, (65-90 ppm) PL 9.15 Item 5. • Developer assembly, (35-55 ppm) PL 9.17 Item 2, (65-90 ppm) PL 9.15 Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault may be intermittent, due to toner bridging inside the toner cartridge. Install a new toner cartridge, (35-55 ppm) PL 9.17 Item 4, (65-90 ppm) PL 9.15 Item 4. Check the image quality and complete SCP 6 Final Actions.

• Code: 09-341, 09-342
• Description: Scorotron Cleaning Failure RAP 09-341 The scorotron cleaning routine has failed to complete. 09-342 A scorotron cleaning warning detected.
• Troubleshooting Guides: Enter dC330 code 09-071 or 09-072 scorotron cleaner motor. A clicking sound is heard. Y↓N→Go to Flag 2. Check MOT09-043. Refer to: • GP 10 How to Check a motor. • P/J64, IOT PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Main drive module, (35-55 ppm) PL 4.15 Item 1, (65-90 ppm) PL 4.10 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 09-070 scorotron cleaner home sensor. Press Start. Enter dC330 code 09-071 or 09-072 scorotron motor. Actuate the sensor by entering the appropriate code. The display changes. Y↓N→Go to Flag 1. Check Q09-070. Refer to: • GP 13 How to Check a Switch. NOTE: The scorotron cleaner home sensor is a magnetic reed switch. • P/J64, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Scorotron cleaner home sensor, (40-55 ppm) PL 4.17 Item 16, (65-90 ppm) PL 4.12 Item 19. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault may be intermittent, perform the following: • Check the wiring, GP 7. Repair if necessary. • Ensure that P/J64 is correctly and securely connected.

• Code: 09-350
• Description: Erase Lamp Failure RAP 09-350 The photoreceptor erase lamp has failed.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Cheat the door interlock switch. Enter dC330 code 09-022, photoreceptor erase lamp. Press start.. Observe the erase lamp. All the LEDs of the erase lamp are lit. Y↓N→Some of the LEDs of the erase lamp are lit. Y↓N→Go to Flag 1. +24V is available at P/J17 pin 1 on the LVPS. Y↓N→Install a new LVPS and base module, PL 1.10 Item 3. Go to Flag 2. +24V is available at P/J41 pin 1. Y↓N→Go to Flag 1. Check the inline fuse. The fuse is good. Y↓N→Install a new fuse, GP 7, PL 1.10 Item 9. If the fuse blows again, go to 01G Fused Distribution Check. Go to: • Go to 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Go to Flag 3. +13V is available at P/J5 pin 14. Y↓N→NOTE: To gain access to the erase lamp wiring, remove the main drive module, (35-55 ppm) PL 4.15 Item 1, (65-90 ppm) PL 4.10 Item 1. Check the wiring, GP 7, from the in-line fuse to P/J41, pin 2. The wiring is good. Y↓N→Repair the wiring. Perform the steps that follow: • Check that the connector PJ41 is located correctly in the IOT frame. • Install a new erase lamp, (35 ppm) PL 9.22 Item 1, (40-90 ppm) PL 9.20 Item 1. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new erase lamp, (35 ppm) PL 9.22 Item 1, (40-90 ppm) PL 9.20 Item 1. The fault may be intermittent. Perform the steps that follow: • Check the wiring, GP 7 between P/J41 and P/J17 on the LVPS. • Ensure that the P/Js are correctly and securely connected. • Malfunction of the following associated circuits can cause 09-350 faults. – The inverter paper path and Inverter nip solenoid, go to 10-120, 10-121, 10-126 IOT Exit Sensor RAP. – The vacuum transport fan and Registration clutch, go to 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Sensor RAP.

• Code: 09-360, 09-361, 09-362, 09-363
• Description: Toner Concentration Sensor Failure RAP 09-360 The toner concentration sensor has registered a reading outside the range, +0.75V to +4.55V for three consecutive sheets. 09-361 The toner concentration sensor is reading high. This indicates that the toner concentration (TC) is low. 09-362 The toner concentration sensor is reading low. This indicates that the toner concentration (TC) is high. 09-363 This code is generated by the following factors: • The developer is not positioned correctly against the xerographic module. • The toner concentration is low. • The machine is being installed. • On the fifth consecutive occurrence. GUI message – TONER CONTROL FAILURE
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Go to Flag 1. Read the voltage at P/J93 pin 8. The voltage is outside the range of +0.7V to +4.5V. Y↓N→Check the steps that follow: • Check the wiring, GP 7, between P/J93 to P/J6 on the IOT PWB. • Refer to the 01B 0V Distribution RAP. • The developer assembly is correctly installed The voltage at P/J93, pin 8, is less than +0.75V. Y↓N→The voltage is greater than +0.7V to +4.5V range. Check the wiring, GP 7. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install a new developer assembly, (35-55 ppm) PL 9.17 Item 2, (65-90 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93, pin 10. Y↓N→Go to the 01B 0V Distribution RAP. Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The recorded value is within 0.2V of the voltage checked at P/J93, pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2.Perform the TC increase adjustment. Install a new developer assembly, (35-55 ppm) PL 9.17 Item 2, (65-90 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Enter dC330. Enter the code 04-010, main drive motor. Press start. Add the code 09-040, toner dispense motor. Press Start. NOTE: The routine 09-040 times out after 5 seconds. The toner dispense motor runs. Y↓N→Go to Flag 2. Check MOT09-040. Refer to: • GP 10 How to Check a Motor. • P/J6, IOT PWB. • Go to 01G +24V Distribution RAP. • Go to 01B 0V Distribution RAP. Install new components as necessary: Toner dispense module, (35-55 ppm) PL 9.17 Item 1, (65-90 ppm) PL 9.15 Item 1. Check the toner dispense drive gears. The gears rotate. Y↓N→Install a new toner dispense module, (35-55 ppm) PL 9.17 Item 1, (65-90 ppm) PL 9.15 Item 1. Add the code 09-310, low toner sensor. Energize the components in the following order: • 04-010, main drive motor. • 09-010, photoreceptor motor. • 09-040, toner dispense motor. When the toner dispense motor stops, the toner level sensor display value is LOW. Y↓N→Go to the 09-310, 09-390 Low Toner Sensor Failure RAP. Perform the TC increase adjustment. Check the wiring, GP 7, between P/J6 on the IOT PWB and P/J93 on the developer module. The wiring is good. Y↓N→Repair the wiring. Go to Flag 3. +24V is present at P/J93, pin 2. Y↓N→Disconnect P/J93. +24V is present at the harness end of P/J93, pin 2. Y↓N→Go to: • 01G +24V Distribution. • 01B 0V Distribution RAP. Install a new developer assembly, PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Go to Flag 5. 0V is available at P/J93 pin 10. Y↓N→Go to the 01B 0V Distribution RAP. Enter dC131, 09-069, TC sensor control voltage, and record the displayed value. (100 displayed equals 1 volt). Go to Flag 4. Check the voltage at P/J93, pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Disconnect P/J93. Check the voltage at pin 9. The displayed value is within 0.2V of the voltage checked at P/J93 pin 9. Y↓N→Check the wiring, GP 7, between P/J93 and P/J6 on the IOT PWB. The wiring is good. Y↓N→Repair the wiring. Perform the TC increase adjustment Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the TC increase adjustment Install a new developer assembly, (35-55 ppm) PL 9.17 Item 2, (65-90 ppm) PL 9.15 Item 2. Perform dC905 TC Sensor Calibration. Perform the TC reduction adjustment. If the 09-360 is intermittent and causes the message Machine unavailable. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform the TC reduction adjustment. TC reduction adjustment Perform the following: 1. Enter dC330, code 04-010, main drive motor; code 09-010, photoreceptor motor; 09-066, developer bias. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the developer bias routine. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. NOTE: The toner concentration cannot be adjusted and maintained by making high area coverage prints. 4. Run the routine until the monitored voltage is greater than 0.9 volts. 5. Check the image quality. TC increase adjustment Perform the following: 1. Enter dC330, code 04-010, main drive motor; 09-040, toner dispense motor; 09-045, toner cartridge motor. 2. Start the routine. The start will have to be pressed every 5 seconds to restart the toner dispense motor and the toner cartridge routines. 3. Monitor the voltage output, Flag 1, at P/J6 pin 8 on the IOT PWB. 4. Run the routine until the monitored voltage is between 2.2 and 2.8 volts 5. Check the image quality.

• Code: 09-365
• Description: Relative Humidity Sensor Failure RAP 09-365 Average humidity reading is out of limits. Also use this RAP if the relative humidity sensor is suspected of working incorrectly. A faulty relative humidity sensor can cause image quality problems.
• Troubleshooting Guides: Enter dC330 code 09-365, relative humidity sensor, Q09-365. Press start. Observe the displayed state of Q09-365.. Open the bypass tray, gently blow on the relative humidity sensor PWB. Observe again the displayed state of Q09-365. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J46 pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair wiring as necessary. Install a new relative humidity sensor / ambient temperature sensor, (35 ppm) PL 9.22 Item 4, (40-90 ppm) PL 9.20 Item 4. If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. If possible, check the relative humidity of the external environment using a hygrometer. Compare with a reading from the sensor Q09-365. Refer to the NOTE above Table 1. If a hygrometer is not available refer to Table 1 for the approximate expected humidity value. Compare the expected values with Q09-365. If the value of Q09-365 is very different from the expected reading. Install a new relative humidity sensor / ambient temperature sensor, (35 ppm) PL 9.22 Item 4, (40-90 ppm) PL 9.20 Item 4. If the fault continues, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected. NOTE: The actual value is not critical. If the reading from Q09-365 is approximately within the range indicated in column 4, Table 1, the sensor is good.
  External environment Average relative humidity Cold machine relative humidity Warm machine relative humidity
  Wet 80% 80% 40% to 50% Ambient 50% 50% 15% to 30% Dry 10% 10% 1% to 7%

• Code: 09-370
• Description: Developer Temperature Sensor Failure RAP 09-370 The average developer temperature reading is out of limits.
• Troubleshooting Guides: Enter dC330 code 09-370, developer temperature sensor Q09-370. Press start. Observe the displayed state of Q09-370. Remove the xerographic module. Disconnect P/J47. Cheat the front door interlock. Observe again the displayed state of Q09-370. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 5 on the IOT PWB. +5V is present. Y↓N→Go to: • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Go to Flag 1. Check for +5V at P/J47 pin 3. +5V is present. Y↓N→NOTE: To gain access to the wiring, remove the main drive module, (35-55 ppm) PL 4.15 Item 1, (65-90 ppm) PL 4.10 Item 1 and the left hand cover, PL 8.10 Item 3. Check the wiring between P/J7 on the IOT PWB and P/J47. Repair the wiring as necessary. Install a new temperature sensor, (35 ppm) PL 9.22 Item 5, (40-90 ppm) PL 9.20 Item 5. If the fault persists. Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Q09-370 is working correctly. Reconnect P/J47. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected.

• Code: 09-375
• Description: Ambient Temperature Sensor Failure RAP 09-375 The average ambient temperature is out of limits.
• Troubleshooting Guides: Enter dC330 code 09-375, ambient temperature sensor, Q09-375. Press start. Observe the displayed state of Q09-375.. Open the left hand door, gently blow on the temperature sensor PWB. Observe again the displayed state of Q09-375. The displayed state has changed. Y↓N→Go to Flag 1. Check for +5V at P/J7 pin 3 on the IOT PWB. +5V is present. Y↓N→Go to: • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Go to Flag 1. Disconnect P/J46. Check for +5V at P/J46, pin 1. +5V is present. Y↓N→Check the wiring between P/J7 on the IOT PWB and P/J46, GP 7. Repair the wiring as necessary. Install a new relative humidity sensor / ambient temperature sensor, (35 ppm) PL 9.22 Item 4, (40-90 ppm) PL 9.20 Item 4. If the fault persists, perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The ambient temperature sensor is working correctly. If the fault is intermittent, perform the steps that follow: • Check the wiring, GP 7. Repair if necessary. • Make sure that the P/Js are correctly and securely connected, GP 11.

• Code: 09-380
• Description: Waste Toner Door Switch Failure RAP 09-380 The waste toner door switch has detected that the waste toner bottle is missing or the door is open during run.
• Troubleshooting Guides: Enter dC330 code 09-380 waste toner door switch, S09-380. Press start. Open and close the waste toner door. The display changes. Y↓N→Go to Flag 1. Check S09-380. Refer to: • GP 13 How to Check a Switch. • P/J7, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Waste toner door switch, (35-55 ppm) PL 4.15 Item 8, (65-90 ppm) PL 4.10 Item 8. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • Main drive module, (35-55 ppm) PL 4.15 Item 1, (65-90 ppm) PL 4.10 Item 1. Make sure that S09-380 is mounted correctly. Install new components as necessary.

• Code: 09-399
• Description: Incompatible Xerographic Module RAP 09-399 The xerographic module CRUM failed the authorization check. The authorization check is performed to ensure that the xerographic module installed in the system is compatible with the current machine configuration and the customer service plan.
• Troubleshooting Guides: To check the chosen service plan: 1. Enter Customer Administration Tools, GP 24. 2. Select Consumables Management. 3. Select Service Plan. 4. The greyed out icon will indicate the chosen service plan. Refer to Table 1. NOTE: All new machines are configured to metered. A customer with an unmetered plan should only have new sold xerographic module.
  A Sold – Xerox service agreement does not include the cost of the xerographic module B Meter – Xerox service agreement does include the cost of the xerographic module C Aftermarket -System will accept non-Xerox and OEM supplied xerographic module with no CRUM D Not used
  To Change the Service Plan Type 1. Obtain the machine serial number. 2. Enter the Service Plan, refer to the Procedure. 3. Contact the market region technical specialist for a confirmation number. 4. Enter the confirmation number. 5. Press Enter. 6. Follow the message set to Exit. 7. Check that the service plan is correct. OpCo ID (Market Region) Validation Criteria The xerographic module will be sold in the following market regions. • NASG-N – North american solutions group. • NASG-S – North american solutions group. • ESG – European solutions group. • DMO-E – Developing markets east. • DMO-W – Developing markets west. For each market region the system will support the xerographic modules configured as indicated by ‘Yes’ in Table 2. e.g. a xerographic module configured as NASG-S will function in the following machine / market regions: NASG-N, NASG-S and DMO-W. Xerographic modules configured to ‘world wide’ are for all markets. The system will not accept a xerographic module that does not match the OpCo ID (market region) of the system. If there is a mismatch between the system configuration and the OpCo ID then an incompatible xerographic module message will be displayed on the GUI.

• Code: 09B
• Description: Waste Toner Full Sensor RAP Use this RAP if the message ‘waste toner bottle nearly full’ appears, when the waste toner bottle is empty. The waste toner bottle has the capacity to hold the waste toner from over 100K prints at 6% average area coverage. The waste toner sensor is an infrared transmission sensor. The sensor consists of an infrared emitter on one side of the bottle and an infrared detector on the other side of the bottle.
• Troubleshooting Guides: Use thick black card to manually actuate the sensor. Enter dC330 code 09-350 waste toner full sensor, Q09-350. Pass the black card between the sensor transmitter and receiver. The display changes. Y↓N→Go to Flag 1. Check Q09-350. Refer to: • GP 11 How to Check a Sensor. •. • P/J7, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary. • Waste toner full sensor, PL 9.10 Item 2. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. The fault may be intermittent. Check that the sensor is located correctly on the support bracket and on the machine frame. Check for damaged components on the sensor, PL 9.10 Item 2.

• Code: 09C
• Description: Photoreceptor Fan RAP Use this RAP to check the photoreceptor fan. NOTE: A faulty photoreceptor fan can cause image quality problems.
• Troubleshooting Guides: Ensure that the machine is switched on, GP 14. Check the airflow by holding a piece of paper over the fan intake, PL 9.25 Item 6. The fan is working. Y↓N→Go to Flag 1. Check the photoreceptor fan motor. Refer to GP 10, How to Check a Motor. Check the following: • +15V at PJ42. • +15V at P/J17. • Continuity between PJ42 and P/J17. If necessary repair the harness. Install new components as necessary. • Photoreceptor fan, PL 9.25 Item 6. • LVPS and base module, PL 1.10 Item 3. Ensure that the fan is installed correctly. If the fan is installed correctly air will be drawn into the air intake. Refer to the OF6 Ozone and Air Systems RAP. The fault may be intermittent. Go to Flag 1. Check the harness and the connectors, GP 7.

• Code: 10-101, 10-102, 10-103
• Description: Lead Edge Late to Fuser Exit Switch Entry RAP 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: • If the speed of the machine is 35-55 ppm, go to 10-101A, 10-102A, 10-103A Lead Edge Late to Fuser Exit Switch RAP. • If the speed of the machine is 65-90 ppm, go to 10-101B, 10-102B, 10-103B Lead Edge Late to Fuser Exit Switch RAP.

• Code: 10-101A, 10-102A, 10-103A
• Description: Lead Edge Late to Fuser Exit Switch RAP (35-55 ppm) 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (35-55 ppm) PL 10.8 Item 11. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Short paper path assembly, PL 10.25 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 8.15 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (35-55 ppm) PL 8.15 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 4. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, (35-55 ppm) PL 8.15 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • Registration roll, PL 8.15 Item 9. • Roll assembly on the short paper path assembly, PL 10.25 Item 1. • Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault RAP • The drive gear on the fuser module, (35-55 ppm) PL 10.8 Item 1. • The fuser drive gear on the main drives module, (35-55 ppm) PL 4.17 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • If the fault still occurs, the +24V supply from the LVPS may be faulty. Install a new LVPS, PL 1.10 Item 3.

• Code: 10-101B, 10-102B, 10-103B
• Description: Lead Edge Late to Fuser Exit Switch RAP (65-90 ppm) 10-101 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a simplex sheet. 10-102 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 1. 10-103 The lead edge of the paper failed to actuate the fuser exit switch within the correct time after the registration clutch was energized for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (65-90 ppm) PL 10.10 Item 11 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-065 vacuum transport fan, MOT10-065.. Press Start, The fan runs. Y↓N→Go to Flag 2. Check MOT10-065. Refer to: • GP 10 How to Check a Motor. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Short paper path assembly, PL 10.25 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 04-010 main drive motor. Press Start. Add code 08-070 registration clutch, CL08-070. Press Start. NOTE: The clutch will switch off after 5 seconds. The jam clearance knob 4c, PL 8.17 Item 10, rotates. Y↓N→Go to Flag 3. Check CL08-070. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration clutch, (65-90 ppm) PL 8.17 Item 7. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 08-150 registration sensor, Q08-150. Press Start. Manually actuate the sensor with a piece of paper. The display changes. Y↓N→Go to Flag 4. Check Q08-150. Refer to: • GP 11 How to Check a Sensor. •. • P/J16, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Registration sensor, PL 8.17 Item 3. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • Registration roll, (65-90 ppm) PL 8.17 Item 9. • Roll assembly on the short paper path assembly, PL 10.25 Item 1. • Check the detack corotron and the connection to the HVPS. Refer to 09-060 HVPS Fault RAP • The drive gear on the fuser module, (65-90 ppm) PL 10.10 Item 1. • The fuser drive gear on the main drives module, (65-90 ppm) PL 4.12 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • Check the drives plate on the registration clutch for damage and contamination. Refer to the replacement procedure. • If the fault still occurs, the +24V supply from the LVPS may be faulty. Install a new LVPS, PL 1.10 Item 3.

• Code: 10-107, 10-108, 10-109, 10-110
• Description: Trail Edge Late from Fuser Exit Switch RAP 10-107 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex non inverted sheet. 10-108 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a simplex inverted sheet. 10-109 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 1. 10-110 The trail edge of the paper failed to de-actuate the fuser exit switch within the correct time after the trail edge at the registration sensor, for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. • (35-55 ppm). (65-90). • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, (35-55 ppm) PL 10.8 Item 11 or (65-90 ppm) PL 10.10 Item 11 • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL10-045. Press Start. The solenoid energized. Y↓N→Go to Flag 2. Check SOL10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • (35-55 ppm). (65-90 ppm). • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-030 inverter motor, MOT 10-030. Press start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 3. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB. • P/J45, P/J55 inverter motor driver PWB • 01G +24V Distribution RAP. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, (35-55 ppm) PL 4.17 Item 10, (65-90 ppm) PL 4.12 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • Drives between inverter and the main drives module, PL 10.15. • Post fuser exit roller, PL 10.12 Item 9. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter assembly. This can cause severe ripple on the trail edge of A3 (11×17 inch) sheet and paper jams. • Upper baffle, (35-55 ppm) PL 10.12 Item 23, (65-90 ppm) PL 10.12 Item 22. • Baffle guide, PL 10.13 Item 3. If the fault still occurs, the +24V supply from the LVPS may be faulty. Install a new LVPS, PL 1.10 Item 3.

• Code: 10-120, 10-121, 10-126
• Description: IOT Exit Sensor RAP 10-120 The lead edge of the paper failed to reach the IOT exit sensor within the correct time after the trail edge at the fuser exit switch for an inverted sheet. 10-121 The lead edge of the paper failed to reach the IOT exit sensor within the correct time after the trail edge at the fuser exit switch for an non inverted sheet. 10-126 The trail edge of the paper failed to clear the IOT exit sensor within the correct time.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switch is cheated when checking +24V components. Enter dC330 code 10-120 IOT exit sensor, Q10-120. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q10-120. Refer to: • GP 11 How to Check a Sensor. • (35-55 ppm). (65-90 ppm). • P/J5, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • IOT exit sensor, PL 10.11 Item 13. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energises. Y↓N→Go to Flag 2. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. • (35-55 ppm). (65-90 ppm). • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter nip solenoid, PL 10.11 Item 6. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid energizes. Y↓N→Go to Flag 3. Check SOL 10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. • (35-55 ppm). (65-90 ppm). • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-030 inverter motor, MOT10-030. Press Start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 4. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB • P/J45, P/J55 • 01G +24V Distribution RAP • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • Idler roll, PL 10.12 Item 15. • Upper baffle, (35-55 ppm) PL 10.12 Item 23, (65-90 ppm) PL 10.12 Item 22. • Double exit nip roll, PL 10.11 Item 8. • Exit shaft assembly, PL 10.13 Item 4. • Nip split shaft assembly, PL 10.11 Item 4. • The drive gear on the fuser module, (35-55 ppm) PL 10.8 Item 1, (65-90 ppm) PL 10.10 Item 1. • The fuser drive gear on the main drives module, (35-55 ppm) PL 4.17 Item 10, (65-90 ppm) PL 4.12 Item 10. • Check the IOT exit sensor mounting bracket on the nip roll guide, PL 10.11 Item 10. The bracket holds the IOT exit sensor in the correct position, PL 10.11 Item 13. If the fault still occurs, the +24V supply from the LVPS may be faulty. Install a new LVPS, PL 1.10 Item 3.

• Code: 10-132, 10-133, 10-134
• Description: Lead Edge Late to Inverter Sensor RAP (65-90 ppm) 10-132 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a simplex sheet. 10-133 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a duplex 1 sheet. 10-134 The lead edge of the paper failed to actuate the inverter sensor within the correct time after the fuser exit switch is made, for a duplex 2 sheet.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. Enter dC330 code 10-100 fuser exit switch, S10-100. Press Start. Manually actuate the switch with a piece of paper. The display changes. Y↓N→Go to Flag 1. Check S10-100. Refer to: • GP 13 How to Check a Switch. •. • P/J35, IOT PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser exit switch, PL 10.10 Item 11. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 sensor code 10-105 inverter sensor, Q10-105. Press Start. Use a piece of paper to actuate the sensor. The display changes. Y↓N→Go to Flag 2. Check Q10-105. Refer to: • GP 11. How to Check a Sensor. •. • P/J61, IOT PWB • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter sensor, PL 10.12 Item 19. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following components, refer to GP 7: • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, PL 4.12 Item 10. • Fuser web motor and the fuser web, 10A Fuser Web Motor RAP. • Drives between inverter and the main drives module, PL 10.15. • Post fuser exit roller, PL 10.12 Item 9. NOTE: Excessive post fuser exit roll wear causes buckle between the fuser and the inverter assembly. This can cause severe ripple on the trail edge of A3 (11×17 inch) sheet and paper jams. • Upper baffle, PL 10.12 Item 22. • Baffle guide, PL 10.13 Item 3.

• Code: 10-135, 10-136, 10-137, 10-138
• Description: Trail edge Late from Inverter Sensor RAP 10-135 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a simplex non invert sheet. 10-136 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a simplex inverted sheet. 10-137 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a duplex sheet side 1. 10-138 The trail edge of the paper failed to de-actuate the inverter sensor within the correct time, for a duplex sheet side 2.
• Troubleshooting Guides: NOTE: Ensure that the door interlock switch is cheated when checking +24V components. Enter dC330 code 10-105 inverter sensor, Q10-105. Press Start. Manually actuate the sensor. The display changes. Y↓N→Go to Flag 1. Check Q10-120. Refer to: • GP 11 How to Check a Sensor. •. • P/J61, IOT PWB. • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter sensor, PL 10.12 Item 19. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-050 inverter nip solenoid, SOL10-050. Press Start. The solenoid energises. Y↓N→Go to Flag 2. Check SOL10-050. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J5, IOT PWB. • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter nip solenoid, PL 10.11 Item 6. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-045 inverter path solenoid, SOL 10-045. Press Start. The solenoid energizes. Y↓N→Go to Flag 3. Check SOL 10-045. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J5, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter path solenoid, PL 10.11 Item 14. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-055 tri-roll nip split solenoid, SOL 10-055. Press Start. The solenoid energizes. Y↓N→Go to Flag 5. Check SOL 10-055. Refer to: • GP 12 How to Check a Solenoid or Clutch. •. • P/J61, IOT PWB • P/J17, LVPS. • Fuse, PL 1.10 Item 9, GP 7. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Tri-roll nip split solenoid, PL 10.14 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Enter dC330 code 10-030 inverter motor, MOT10-030. Press Start. The jam clearance knob, 2B, PL 10.15 Item 13, is stationary and the motor can be heard. Y↓N→The jam clearance knob, 2B, PL 10.15 Item 13, rotates counterclockwise. Y↓N→Go to Flag 4. Check MOT10-030. Refer to: • GP 10 How to Check a Motor. • P/J4, IOT PWB • P/J45, P/J55 • 01G +24V Distribution RAP • 01E +5V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Inverter motor, PL 10.11 Item 11. • Inverter motor driver PWB, PL 10.11 Item 22. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Install a new inverter motor driver PWB, PL 10.11 Item 22. Check the following components, refer to GP 7: • Idler roll, PL 10.12 Item 15. • Upper baffle, (65-90ppm) PL 10.12 Item 22, (35-55ppm) PL 10.12 Item 23. • Double exit nip rolls, PL 10.11 Item 8. • Exit shaft assembly, PL 10.13 Item 4. • Nip split shaft assembly, PL 10.11 Item 4. • The drive gear on the fuser module, PL 10.10 Item 1. • The fuser drive gear on the main drives module, PL 4.12 Item 10. If the fault still occurs, the +24V supply from the LVPS may be faulty. Install a new LVPS, PL 1.10 Item 3.

• Code: 10-315, 10-320, 10-321, 10-323, 10-340, 10-350, 10-360, 10-365, 10-380
• Description: Fuser Over Temperature RAP 10-315 The difference between 2 consecutive thermistor readings exceeds a given value. 10-320 During standby or run mode, the thermistor reading is not within the target temperature range. 10-321 Over temperature during standby mode, the thermistor reading is not within the target temperature range 10-323 Over temperature during run mode, the thermistor reading is not within the target temperature range. 10-340 Fuser temperature sensor A reading monitors above its normal operating temperature. 10-350 The hardware comparator detects a fuser reading greater than 240 degrees centigrade or a short circuit thermistor. 10-360 Fuser temperature sensor B reading is greater than the normal operating temperature. 10-365 The fuser module is above the recommended operating temperature. 10-380 The fuser delta value between the temperature sensors A and B is to high.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The display shows Ready to Copy. Y↓N→Refer to. Go to Flag 1. The voltage at the temperature sensors A and B should be 2.9 volts when the sensors are cold. In standby mode the voltage should be 0.78 to 0.98 volts. Refer to: • P/J35, IOT PWB. • 01D +3.3 V Distribution RAP. • 01B 0V Distribution RAP Before new components are installed, restore the NVM values to default. Install new components as necessary: • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • LVPS and base module, PL 1.10 Item 3. • Fuser Module, (35-55 ppm) PL 10.8 Item 1, (65-90 ppm) PL 10.10 Item 1. Perform SCP 6 Final Actions.

• Code: 10-322, 10-324, 10-325, 10-330, 10-370
• Description: Fuser Under Temperature RAP 10-322 Under temperature during standby mode, the thermistor reading is not within the target temperature range 10-324 under temperature during run mode, the thermistor reading is not within the target temperature range 10-325 The fuser control task watchdog timer has not been reset within a specified period. 10-330 The initial fuser temperature rise was not achieved within 30 seconds from the start of warm up mode or the standby temperature was not reached within 150 seconds. 10-370 During power save mode, the thermistor reading is not within the target value, after the fuser has cooled to the power save temperature.
• Troubleshooting Guides: Switch off the machine GP 14. Remove the fuser module and check the continuity between pin 1 and pin 2 and between pin 3 and pin 4 on the fuser module connector. There is continuity. Y↓N→Install a new fuser module, (35-55 ppm) PL 10.8 Item 1 or (65-90 ppm) PL 10.10 Item 1. Install the fuser module and disconnect PJ24, (35 ppm), (40-90 ppm). Go to Flag 2 and check for continuity between pin 1 and 3 and between pins 4 and 6 at the harness end. There is continuity. Y↓N→Check the fuser connector assembly. If necessary, install a new fuser connector assembly, (35-55 ppm) PL 4.15 Item 9, (65-90 ppm) PL 4.10 Item 9. Connect PJ24, (35 ppm), (40-90 ppm). WARNING Take care when measuring AC mains (line) voltage. Electricity can cause death or injury. NOTE: The voltage will be 100% of the ACL voltage when the machine is switched on from cold and pulse between 60% and 100% during standby. Go to Flag 2 and check for ACL at PJ24. Switch on the machine, GP 14. ACL is available at PJ24 between pin 1 and 3, and between pin 4 and 6. Y↓N→Install new components as necessary. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. • If the fault still occurs, install a new LVPS and base module, PL 1.10 Item 3 Go to Flag 1. With the fuser cold, check for +2.9V at pin 1 and at pin 2. +2.9V is available at both pins. Y↓N→Go to Flag 1. Refer to: • P/J35, IOT PWB. • 01D +3.3 V Distribution RAP. • 01B 0V Distribution RAP Install new components as necessary. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Perform SCP 6 Final Actions.

• Code: 10-399
• Description: Fuser Authorization Failure RAP 10-399 The fuser CRUM failed the authorization check. The authorization check is performed to ensure that the fuser installed in the system is compatible with the machine configuration: 50Hz or 60Hz.
• Troubleshooting Guides: Install a new Fuser module that matches the machine configuration. • Fuser module (35-55 ppm), PL 10.8 Item 1. • Fuser module (65-90 ppm), PL 10.10 Item 1.

• Code: 10A
• Description: Fuser Web Motor RAP Use this RAP when the fuser web motor is suspected of having failed. Indications of motor failure are contaminated stripper fingers and fuser roll. This fault may also cause paper jams in the inverter.
• Troubleshooting Guides: NOTE: The door interlock switch must be cheated when checking +24V components. The web motor does not run continuously. It is pulsed on for multiples of 0.9 seconds duration. The pulsing of the motor is felt or heard during the print mode. Enter dC330 code 10-010 fuser web motor, MOT10-010. The movement is very slow (approximately 0.1 rev per minute). The motor runs. Y↓N→Go to Flag 1. Check MOT10-010. Refer to: •. • GP 10 How to Check a Motor. • P/J154, Main Drives PWB. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Install new components as necessary: • Fuser web motor assembly, (35-55 ppm) PL 4.17 Item 1. • Fuser web motor assembly, (65-90 ppm) PL 4.12 Item 1. • Main drives module, (35-55 ppm) PL 4.15 Item 1. • Main drives module, (65-90 ppm) PL 4.10 Item 1. • Perform OF7 IOT PWB Diagnostics RAP before a new IOT PWB is installed, PL 1.10 Item 2. Check the following: • Drive coupling on the fuser web motor shaft, (65-90 ppm) PL 4.12 Item 1. • Drive coupling on the fuser web motor shaft, (35-55 ppm) PL 4.17 Item 1. • Drive coupling on the web assembly. The life expectancy of the fuser web is the same as the Fuser module. Install new Fuser module, (35-55 ppm) PL 10.8 Item 1, (65-90 ppm) PL 10.10 Item 1.

• Code: 11-005-110, 11-006-110, 11-310-110, 11-311-110
• Description: Front Tamper Move Failure RAP 11-005-110 Front tamper fails to move to the front position. 11-006-110 Front tamper fails to move to the rear position. 11-310-110 Front tamper not at the front home position. 11-311-110 Front tamper not at the rear home position.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-003 and 11-005 alternately The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT11-003. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J312, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.16 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-310, actuate the front tamper home sensor. The display changes. Y↓N→Go to Flag 1. Check the sensor. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J312, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Front tamper home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-005-120, 11-006-120, 11-310-120, 11-311-120
• Description: Front Tamper Move Failure RAP 11-005-120 Front tamper fails to move to the front position. 11-006-120 Front tamper fails to move to the rear position. 11-310-120 Front tamper not at the front home position. 11-311-120 Front tamper not at the rear home position.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-003 and 11-005 alternately. The front tamper moves between the home and inboard positions. Y↓N→Go to Flag 2. Check the front tamper motor, MOT11-003. Refer to: • 11G-120 1K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J9, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.112 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 11-310. Actuate the front tamper home sensor, Q11-310. The display changes. Y↓N→Go to Flag 1. Check Q11-310. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J16, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Front tamper home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319-110
• Description: Rear Tamper Move Failure RAP 11-007-110 Rear tamper fails to move to the front position. 11-008-110 Rear tamper fails to move to the rear position. 11-312-110 Rear tamper is not at the front home position. 11-313-110 Rear tamper is not at the rear home position. 11-319-110 Rear tamper is not at the away home position. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT11-004. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J312, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.16 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-311, actuate the rear tamper home sensor Q11-311. The display changes. Y↓N→Go to Flag 1 and check Q11-311. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Rear tamper home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: The away home position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330, actuate the rear tamper away home sensor Q11-319. The display changes. Y↓N→Go to Flag 2 and check Q11-319. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J312, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Rear tamper away home sensor, PL 11.16 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11-319-120
• Description: Rear Tamper Move Failure RAP 11-007-120 Rear tamper fails to move to the front position. 11-008-120 Rear tamper fails to move to the rear position. 11-312-120 Rear tamper is not at the front home position. 11-313-120 Rear tamper is not at the rear home position. 11-319-120 Rear tamper is not at the away home position. NOTE: The away home position is with the rear tamper approximately halfway along it’s travel.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-004 and 11-006 alternately. The rear tamper moves between the home and inboard positions. Y↓N→Go to Flag 3. Check the rear tamper motor, MOT11-004. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J9, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Tamper assembly, PL 11.112 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 11-311. Actuate the rear tamper home sensor Q11-311. The display changes. Y↓N→Go to Flag 1. Check Q11-311. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J16, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Rear tamper home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: The away home position is used for short edge feed small paper. This saves unnecessary rear tamper travel. Enter dC330. Actuate the rear tamper away home sensor Q11-319. The display changes. Y↓N→Go to Flag 2. Check Q11-319. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J16, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Rear tamper away home sensor, PL 11.112 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-024-110, 11-025-110
• Description: Paddle Roll Failure RAP 11-024-110 The paddle is not at the home position. 11-025-110 The paddle fails to rotate. NOTE: The paddle is in the home position when the sensor flag is located between the sensor jaws. If a jam occurs in the compiler, bin 1 will not be available.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-024, paddle home position and 11-025, paddle run. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle motor, MOT 11-024. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J310, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP Repair or install new components as necessary: • Paddle motor, PL 11.8 Item 10. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-025 and stack the code 11-326, to actuate the paddle roll position sensor Q11-326. The display cycles high/low. Y↓N→Go to Flag 1. Check Q11-326. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J314, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP Repair or install new components as necessary: • Paddle roll position sensor, PL 11.8 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-024-120, 11-025-120
• Description: Paddle Roll Failure RAP 11-024-120 The paddle is not at the home position. 11-025-120 The paddle fails to rotate. NOTE: The home position of the paddle is when the sensor flag is located between the sensor jaws. Jams will occur in the compiler and bin 1 cannot be used.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, codes 11-024, paddle home position and 11-025, paddle run. The paddle rotates correctly. Y↓N→Go to Flag 2. Check the paddle motor, MOT 11-024. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J14, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP Repair or install new components as necessary: • Paddle motor, PL 11.104 Item 10. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-025 and stack the code 11-326, to actuate the paddle roll position sensor Q11-326. The display cycles high/low. Y↓N→Go to Flag 1. Check Q11-326. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J2, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP Repair or install new components as necessary: • Paddle roll position sensor, PL 11.104 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-024-171, 11-026-171
• Description: Paddle Roller Position RAP 11-024-171 The paddle roller has failed to return to the home position. 11-026-171 The paddle roller has failed to move from the home position.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-326. Manually operate the paddle roller home sensor, Q11-326. The display changes. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the paddle roller home sensor, Q11-326. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-025 Paddle Roll Motor Run, to check the movement of the paddle. The paddle turns. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the paddle roller motor, MOT11-025. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components ad necessary: • Paddle module assembly, PL 11.145 Item 2 • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-030-110, 11-334-110, 11-335-110, 11-336-110
• Description: Bin 1 Movement Failure RAP 11-030-110 Bin 1 fails to move. 11-334-110 Bin 1 has reached the upper limit of travel. 11-335-110 Bin 1 has reached the lower limit of travel. 11-336-110 Bin 1 is not at the home position. NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 lower level sensor. See the final actions at the end of the procedure. Three sensors and two switches monitor the level of paper in bin 1 and the position of the tray: • The bin 1 upper level sensor, the highest of two sensors that detect the top of the paper stack in bin 1, or the empty bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • The bin 1 lower level sensor, the lowest of two sensors that detects when paper is removed from bin 1. • Bin 1 upper limit switch, S11-334. • Bin 1 lower limit switch, S11-335.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Remove the 2K LCSS rear cover. Enter dC330 code 11-336, bin 1 motor encoder sensor Q11- 336, slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-336. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J304, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 motor encoder sensor Q11-336, PL 11.10 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check MOT11-030. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J318, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 elevator motor MOT11-030, PL 11.10 Item 8 • 2K LCSS PWB, PL 11.26 Item 1., enter dC330, code 11-332. Actuate the bin 1 upper level sensor Q11-332. The display changes. Y↓N→Go to Flag 4. Check Q11-332. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J314, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Repair or install new components as necessary: • Bin 1 upper level sensor Q11-332, PL 11.12 Item 3. • 2K LCSS PWB, PL 11.26 Item 1., enter dC330, code 11-333. Actuate the bin 1 lower level sensor Q11-333. The display changes. Y↓N→Go to Flag 3. Check Q11-333. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J314, 2K LCSS PWB. • 11D-110, 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Repair or install new components as necessary: • Bin 1 lower level sensor Q11-333, PL 11.12 Item 3. • 2K LCSS PWB, PL 11.26 Item 1.. Enter dC330 code 11-334. Actuate the bin 1 upper limit switch, S11-334. The display changes. Y↓N→Go to Flag 5. Check S11-334. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J315, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 upper limit switch, PL 11.10 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-335, actuate the bin 1 lower limit switch, S11-335. The display changes. Y↓N→Go to Flag 6. Check S11-335. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J317, 2K LCSS PWB. • 11D-110 2K LCSS Power Generation RAP. •-110 2K LCSS Un-docking. Repair or install new components as necessary: • Bin 1 lower limit switch, PL 11.12 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 7. Check Q11-331. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J316, 2K LCSS PWB. • 11D-110, 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 90% full sensor Q11-331, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. As final actions, check the following sequence of operation: • When bin 1 is empty and at the top, the bin 1 lower level sensor, Q11-333 is actuated by the edge of the tray and the bin 1 upper level sensor, Q11-332 is de-actuated. • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated. • The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated. • As the tray is lowered to accommodate the increase in stack height, the Bin 1 lower level sensor, Q11-333 is held actuated by the stack rear edge. • When the tray is emptied, the tray returns to the home position; the bin 1 lower level sensor, Q11-333 is de-actuated and the tray is elevated until both the bin 1 lower level sensor, Q11-333 and bin 1 upper level sensor, Q11-332 are made. The tray is then lowered until the bin 1 upper level sensor, Q11-332 is just cleared. In the home position the bin one upper limit switch, S11-334 is also actuated.

• Code: 11-030-120, 11-334-120, 11-335-120, 11-336-120
• Description: Bin 1 Movement Failure RAP 11-030-120 Bin 1 fails to move. 11-334-120 Bin 1 has reached the upper limit of travel. 11-335-120 Bin 1 has reached the lower limit of travel. 11-336-120 Bin 1 is not at the home position. NOTE: The home position of bin 1 is when bin 1 is actuating the bin 1 upper limit switch. See the final actions at the end of the procedure. Two sensors and two switches monitor the level of paper in bin 1 and the position of the tray • The bin 1 upper level sensor detects the top of the paper stack in bin 1. • The bin 1 90% full sensor detects when the tray has descended to a position where the tray is 90% full. • Bin 1 upper limit switch, S11-334. • Bin 1 lower limit switch, S11-335.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Remove the 1K LCSS rear cover. Enter dC330 code 11-336, bin 1 motor encoder sensor Q11- 336. Slowly rotate the encoder disk by hand. The display changes. Y↓N→Go to Flag 2. Check Q11-336. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J8, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 motor encoder sensor Q11-336, PL 11.106 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 11-033, bin 1 elevator motor, MOT11-030. Bin 1 cycles down and up. Y↓N→Go to Flag 1. Check MOT11-030. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10 How to Check a Motor. • P/J12, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 elevator motor, PL 11.106 Item 8. • 1K LCSS PWB, PL 11.124 Item 1.. Enter dC330, code 11-332, bin 1 upper level sensor, Q11-332. Actuate Q11-332. The display changes. Y↓N→Go to Flag 3. Check Q11-332. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J2, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 upper level sensor Q11-332, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1.. Enter dC330 code 11-334, bin 1 upper limit switch, S11-334. Actuate S11-334. The display changes. Y↓N→Go to Flag 4. Check S11-334. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J5, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 upper limit switch, PL 11.106 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 11-335, bin 1 lower limit switch, S11-335, actuate S11-335. The display changes. Y↓N→Go to Flag 5. Check S11-335. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 13 How to Check a Switch. • P/J4, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. •-110 1K LCSS Un-docking. Repair or install new components as necessary: • Bin 1 lower limit switch, PL 11.106 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330 code 11-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display changes. Y↓N→Go to Flag 6. Check Q11-331. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J2, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Bin 1 90% full sensor Q11-331, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. As final actions, check the following sequence of operation: • When bin 1 is empty and at the top, bin 1 upper limit switch, S11-334 is actuated and the bin 1 upper level sensor, Q11-332 is de-actuated. • Paper is delivered to the tray until the bin 1 upper level sensor, Q11-332 is actuated. • The motor lowers the tray until the bin 1 upper level sensor, Q11-332 is de-actuated. • When the tray is emptied, the tray returns to the home position. In the home position the bin one upper limit switch, S11-334 is actuated.

• Code: 11-043-110, 11-350-110
• Description: Hole Punch Operation Failure RAP 11-043-110 The hole punch fails to perform a punch cycle. 11-350-110 The hole punch is not at the home position.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Go to Flag 5. Check the link between P/J307 pins 10 and 11, 2K LCSS PWB. The link is good. Y↓N→Repair the wiring or connector. Enter dC330, code 11-351, actuate the punch head present sensor, Q11-351. The display changes. Y↓N→Go to Flag 2. Check Q11-351. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Punch head present sensor, PL 11.6 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-350, actuate the punch head home sensor, Q11-350. The display changes. Y↓N→Go to Flag 1. Check Q11-350. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Punch head home sensor, PL 11.6 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330 code 11-043, hole punch motor MOT11-042. The punch cycles. Y↓N→Go to Flag 3. Check MOT11-042. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J311, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Hole punch motor assembly, PL 11.6 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: The chad bin collects the pieces of paper cut out by the hole punch. The chad bin level sensor will not operate if the tray is incorrectly installed. Ensure the chad bin is fully inserted and the lever engages in the slot. Enter dC330, code 11-348 chad bin level sensor, Q11-348. Use a strip of paper actuate Q11-348. The display changes. Y↓N→Go to Flag 4. Check Q11-340. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J307, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Install new components as follows. • Chad bin level sensor, PL 11.6 Item 7. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-044-171 … 11-047-171
• Description: Punch Unit Head and Position RAP 11-044-171 The punch head has failed to return to the home position. 11-045-171 The punch head has failed to move from the home position. 11-046-171 The punch unit has failed to return to the home position. 11-047-171 The punch unit has failed to move from the home position.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-043 for the punch head motor. The motor operates. Y↓N→Go to Flag 2. Check the wiring from the motor to the PWB. Repair as necessary. Check the punch head motor, MOT11-043. Refer to: • GP 10 How to Check a Motor. • P/J502, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-350 for the punch head home sensor and stack the code 11-043 for the punch head motor. Observe the condition of the sensor on the UI. The display changes. Y↓N→Go to Flag 1. Check the wiring from the sensor to the PWB. Repair as necessary. Check the punch head home sensor, Q11-350. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-045 for the motor to travel in the forward direction, or enter the code 11- 046 for the motor to travel in the reverse direction. The motor operates. Y↓N→Go to Flag 4. Check the wiring from the motor to the PWB. Repair as necessary. Check the punch unit motor, MOT11-045. Refer to: • GP 10 How to Check a Motor. • P/J502, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-044 for the punch unit home sensor and stack the code 11-045 or 11- 046 to take the punch unit motor into, and out of, the home position. Observe the condition of the sensor on the UI. The display changes. Y↓N→Go to Flag 3. Check the wiring from the sensor to the PWB. Repair as necessary. Check the punch unit home sensor, Q11-044. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1 • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-050-110, 11-360-110
• Description: Staple Head Operation Failure RAP 11-050-110 The staple head fails to cycle. 11-360-110 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open. NOTE: Staple head operation faults can be caused by offline stapling failures. The user may be attempting to staple a set that exceeds the number of sheets/weight capacity. There may also be an offline stapling problem, refer to 11A-110 Offline Stapling Fault RAP.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Place two sheets of paper in the stapler jaws. Enter dC330, code 11-050 to cycle the staple head once, and 11-051 to reverse the staple head to the home position. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the 2K LCSS PWB and the staple head. The wiring is good. Y↓N→Repair the wiring. Go to Flag 3. Check the SU1 safety gate switch, S11-365. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 13, How to Check a Switch. •. • P/J311, P/J308, 2K LCSS PWB • 11D-110 2K LCSS Power Distribution RAP. • Ensure that the SU1 safety gate switch is correctly actuated by the switch actuator, PL 11.8 Item 3. NOTE: The switch is closed and supplies +24V to the staple head when the cam is positioned either fully counterclockwise or fully clockwise. During off line stapling when the safety gate is partly down, the cam is in the mid position, the switch is open and +24V is not supplied to the staple head. Install new components as necessary: • Staple head unit, PL 11.20 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. • SU1 safety gate switch, PL 11.8 Item 1. Perform SCP 6 Final Actions.

• Code: 11-050-120, 11-360-120
• Description: Staple Head Operation Failure RAP 11-050-120 The staple head fails to cycle. 11-360-120 The staple head is not at the home position. NOTE: The home position is with the jaws of the staple head fully open.
• Troubleshooting Guides: NOTE: After repairing the fault using this RAP, switch off the machine, then switch on the machine, GP 14, to enable operation of the staple head. NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Place two sheets of paper in the stapler jaws. Enter dC330, code 11-050, staple head motor 1, to cycle the staple head once. The staple head operates as expected. Y↓N→Go to Flag 1 and Flag 2. Check the wiring and connectors between the 1K LCSS PWB and the staple head. The wiring is good. Y↓N→Repair the wiring. Perform the following procedures: • 11C-120 1K LCSS Power Distribution RAP. • 11F-120 1K LCSS PWB Damage RAP. Install new components as necessary: • Staple head unit, PL 11.116 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-053-110, 11-370-110
• Description: Staple Head Unit Movement Failure RAP 11-053-110 The staple head unit fails to move. 11-370-110 The staple head unit is not at the home position. NOTE: The home position is when the staple head unit is at the corner stapling position (fully to the front of the 2K LCSS and rotated through 45 degrees).
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-021 to move the ejector assembly fully to the right. Enter code 11-055. The stapling unit cycles back and forth along the track. Y↓N→Go to Flag 3. Check MOT11-053. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J308, 2K LCSS PWB. • 11D-110. 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Stapler traverse assembly, PL 11.20 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-370. Actuate the SU1 home sensor, Q11-370, by moving the stapler unit to and from the home position using the green thumb-wheel. The display changes. Y↓N→Go to Flag 1. Check Q11-370. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11. How to check a sensor. •. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SU1 home sensor, PL 11.20 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-021 to move the ejector assembly fully to the right. Enter code 11-371. Actuate the SU1 front index sensor, Q11-371, by moving the stapler unit to and from the flag position (approximately 115mm (4.5 inches) from the front of the track) using the green thumbwheel. The display changes. Y↓N→Go to Flag 2. Check Q11-371. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SU1 front index sensor, PL 11.20 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-056-171, 11-057-171
• Description: Inserter Bottom Plate RAP 11-056-171 The inserter bottom plate has failed to return to the home position. 11-057-171 The inserter bottom plate has failed to lift.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-078 for the inserter motor. The motor runs. Y↓N→Go to Flag 5 and Flag 6. Check the wiring from the motor to the HVF control PWB. Repair as necessary. Check the Inserter motor, MOT-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB • P/J4, P/J12, Inserter PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter Motor, MOT 11-078, PL 11.181 Item 1. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-156 for the inserter bottom plate sensor and actuate the sensor. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check the wiring from the sensor to the HVF control PWB. Repair as necessary. Check the bottom plate sensor, Q11-156. Refer to: • GP 11 How to Check a Sensor. • P/J701, HVF Control PWB • 11A-171 HVF Power Distribution RAP. • P/J3, P/J4, Inserter PWB Install new components as necessary: • Bottom plate sensor, Q11-156, PL 11.175 Item 16. • HVF control PWB, PL 11.157 Item 2. Go to Flag 3 and Flag 4. Check the wiring from the IDG Pickup Sensor to the Inserter PWB. Check the IDG Pickup Sensor. Refer to: • GP 11 How to Check a Sensor. • P/J701, HVF Control PWB • P/J7, P/J4, Inserter PWB Install new components as necessary: • IDG Pickup sensor, PL 11.179 Item 10. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-061-171, 11-416-171
• Description: HVF BM Creasing RAP 11-061-171 The crease blade has failed to clear the crease blade home sensor. 11-416-171 The crease blade has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 11-416. Actuate the BM crease blade home sensor, by rotating the crease blade knob, so that the actuator moves into and out of the home sensor. The display changes. Y↓N→Go to Flag 1. Check the BM crease blade home sensor, Q11-416. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Crease blade home sensor, PL 11.165 Item 1. Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, by slowly rotating the crease blade knob. The display changes. Y↓N→Go to Flag 2. Check the BM crease blade motor encoder sensor, Q11-418. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease blade motor encoder sensor, PL 11.165 Item 1. Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061. The motor runs. Y↓N→Go to Flag 3. Check the BM crease blade motor, MOT 11-061. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease blade motor, PL 11.165 Item 3. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components:

• Code: 11-062-171
• Description: HVF BM Crease Roll Failure RAP 11-062-171 The HVF BM crease roll motor has failed to run.
• Troubleshooting Guides: Release the crease roll nip pressure by moving the crease roll handle, PL 11.161 Item 5, fully counter clockwise. Remove the BM right hand cover, PL 11.168 Item 15, to access the crease rolls. Enter dC330 code 11-419. Actuate the BM crease roll motor encoder sensor by rotating the crease rolls slowly by hand. The display changes. Y↓N→Go to Flag 1. Check the BM crease roll motor encoder sensor, Q11-419. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll motor encoder sensor, PL 11.166 Item 9. Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs. Y↓N→Go to Flag 2. Check the BM crease roll motor, MOT 11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM crease roll motor encoder sensor, PL 11.166 Item 9. • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10

• Code: 11-063-171, 11-411-171
• Description: HVF BM Staple Unit 1 Failure RAP 11-063-171 The HVF BM staple unit 1 has failed to leave the home position. 11-411-171 The HVF BM staple unit 1 has failed to return to the home position.
• Troubleshooting Guides: Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1. Check the BM staple head carrier closed sensor, Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM PWB, PL 11.166 Item 10. Remove the HVF front door and door support, refer to-171 HVF Covers. Pull out the BM module. Remove the staple head 1 cover, PL 11.168 Item 14. Enter dC330, code 11-411 to check the BM SH1 home switch. Manually rotate the staple head to actuate the BM SH1 home switch. The display changes. Y↓N→Go to Flag 2. Check the BM SH1 home switch, S11-411. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head 1, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10. Enter dC330 code 11-063 to run the BM SH1 motor. The staple head cycled. Y↓N→Go to Flag 3. Check the wiring and connectors between P/J560 and P/J585. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 1, PL 11.168 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head 1, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10.

• Code: 11-065-171, 11-383-171
• Description: HVF BM Backstop Failure RAP 11-065-171 The HVF BM staple unit 1 has failed to leave the home position. 11-383-171 The HVF BM staple unit 1 has failed to return to the home position.
• Troubleshooting Guides: Enter dC330 code 11-383. Actuate the BM backstop guide home sensor. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-383. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM backstop guide home sensor, PL 11.163 Item 18. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-065 to run the BM backstop motor, MOT 11-065. The motor runs. Y↓N→Go to Flag 2 and Flag 3. Check the motor, MOT 11-065. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM backstop motor, PL 11.163 Item 4. • BM PWB, PL 11.166 Item 10. Go to Flag 4. Check the BM stack hold solenoid SOL 11-076. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J555, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Back stop assembly, PL 11.164 Item 17. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM backstop guide home sensor, PL 11.163 Item 18. • BM backstop motor,PL 11.163 Item 4. • BM PWB, PL 11.166 Item 10.

• Code: 11-066-171, 11-384-171
• Description: HVF BM Tamper Failure RAP 11-066-171 The HVF tamper has failed to clear the home sensor. 11-384-171 The HVF tamper is not at the home sensor.
• Troubleshooting Guides: Enter dC330 code 11-384 Actuate the BM tamper 1 home sensor. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-384. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM tamper 1 home sensor, PL 11.162 Item 1. Enter dC330, code 11-066, to run the BM tamper 1 motor, MOT 11-066. The motor runs. Y↓N→Go to Flag 2 and Flag 3. Check the motor, MOT 11-066. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM tamper 1 motor, PL 11.162 Item 3. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM tamper 1 home sensor, PL 11.162 Item 1. • BM tamper 1 motor, PL 11.162 Item 3. • BM PWB, PL 11.166 Item 10.

• Code: 11-083-171, 11-440-171 … 11-443-171
• Description: Paper Pusher RAP 11-083-171 The paper pusher motor has stalled. 11-440-171 The paper pusher has failed to return to the home, (upper) position. 11-441-171 The paper pusher has failed to move from the home, (upper) position. 11-442-171 The paper pusher has failed to return to the away, (lower) position. 11-443-171 The paper pusher has failed to move from the away, (lower) position.
• Troubleshooting Guides: . shows the location of the components. Enter dC330, code 11-083 to run the paper pusher motor, MOT 11-083. The motor runs. Y↓N→Go to Flag 2. Check the motor, MOT 11-083. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher motor, PL 11.145 Item 13. • HVF control PWB, PL 11.157 Item 2 Go to Flag 4. Check the stapler gate safety switch S11-365. Refer to: • GP 13 How to check a switch • P/J304, HVF Control PWB • 11A-171 HVF Power Distribution RAP The switch is good. Y↓N→Install new components as necessary: • Sensor assembly, PL 11.145 Item 22. • HVF Control PWB PL 11.157 Item 2. Enter dC330, code 11-171. Manually operate the paper pusher upper sensor, Q11-171, The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-171 Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher upper sensor, PL 11.145 Item 16. • HVF Control PWB PL 11.157 Item 2 Enter dC330, code 11-173. Manually actuate the paper pusher lower sensor, Q11-173. The display changes. Y↓N→Go to Flag 3. Check the sensor, Q11-173. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Paper pusher lower sensor, PL 11.145 Item 16. • HVF Control PWB PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Paper pusher upper sensor, PL 11.145 Item 22. • Paper pusher lower sensor, PL 11.145 Item 22. • Paper pusher motor, PL 11.145 Item 13. • HVF control PWB, PL 11.157 Item 2. • Stapler gate safety switch, PL 11.145 Item 17.

• Code: 11-100-110
• Description: 2K LCSS Paper Entry RAP 11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Lower the paper entry guide assembly, PL 11.14 Item 8, to access the entry sensor. Enter dC330, code 11-100. Actuate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J304, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Entry sensor, PL 11.24 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-100-120
• Description: 1K LCSS Paper Entry RAP 11-100-110 The leading edge of the sheet is late to the entry sensor Q11-100.
• Troubleshooting Guides: Check the following: • 1K LCSS PWB DIP switch settings, refer to 11E-120 1K LCSS PWB DIP Switch Settings RAP. • Ensure the paper tray guides are set to the correct position for the size of paper in the tray. • Check the input guide for damage or wear that could cause paper to jam. • Paper jam in the machine to 1K LCSS paper path. • IOT exit path and feed rolls. • Feeding performance from a paper tray loaded with a new ream of paper. Procedure NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested.. Lower the paper entry guide assembly, PL 11.110 Item 8, to access the entry sensor. Enter dC330, code 11-100, entry sensor, Q11-100. Actuate Q11-100. The display changes. Y↓N→Go to Flag 1. Check Q11-100. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. • P/J8, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Entry sensor, PL 11.122 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-100-171, 11-101-171
• Description: HVF Entry Sensor RAP 11-100-171 The paper leading edge is late arriving at the entry sensor. 11-101-171 The paper trailing edge is late leaving the entry sensor.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-100. Manually operate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-100. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Entry sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-000 to run the Entry feed motor 1, MOT 11-000. The motor runs. Y↓N→Go to Flag 2. Check the entry feed motor 1, MOT 11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Entry feed motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Entry sensor, PL 11.156 Item 2. • Entry feed motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. • Check if the HVF module has the W/TAG V-006 modifications installed. If the modifications have not been installed perform ADJ 11.13-171 HVF Performance Improvements W/ TAG V-006.

• Code: 11-110-110
• Description: Sheet Late to Hole Punch RAP 11-110-110 Sheet late at the punch sensor.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested.. Enter dC330, code 11-110. Actuate the punch sensor, Q11-110. The display changes. Y↓N→Go to Flag 1. Check Q11-110. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J307, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP Repair or install new components as necessary: • Punch sensor, PL 11.6 Item 7. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-130-110, 11-132-110
• Description: Paper Exiting to Bin 0 RAP 11-130-110 The leading edge of the sheet is late to the top exit sensor. 11-132-110 The trailing edge of the sheet is late from the top exit sensor.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-001 to run transport motor 2, MOT11-001. The motor runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J309, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.22 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-002 to energize the diverter gate solenoid, S11-002. The diverter gate solenoid energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J306, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-130, actuate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J313, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Top exit sensor, PL 11.22 Item 11. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-000 to energize the transport motor 1, MOT 11-000. The motor energizes. Y↓N→Go to Flag 4. Check MOT 11-000. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.14 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11-130-120, 11-132-120
• Description: Paper Exiting to Bin 0 RAP 11-130-120 The leading edge of the sheet is late to the top exit sensor. 11-132-120 The trailing edge of the sheet is late from the top exit sensor.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-001 transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J16, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.120 Item 13. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: The diverter gate solenoid remains energized for 5 seconds. Enter dC330, code 11-002 diverter gate solenoid, SOL11-002. SOL11-002 energizes. Y↓N→Go to Flag 2. Check SOL11-002. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J13, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Diverter gate solenoid, PL 11.118 Item 12. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-130, top exit sensor, Q11-130. Actuate Q11-130. The display changes. Y↓N→Go to Flag 1. Check Q11-130. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J2, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Top exit sensor, PL 11.118 Item 11. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-000, transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 4. Check MOT11-000. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J17, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.110 Item 2. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-130-171, 11-132-171
• Description: HVF Top Exit Sensor RAP 11-130-171 The paper leading edge is late arriving at the top exit sensor. 11-132-171 The paper trailing edge is late leaving the top exit sensor.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-130. Manually operate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-130. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Top exit sensor, PL 11.156 Item 3. • HVF Control PWB, PL 11.157 Item 2 Enter dC330, code 11-002. Energize the exit diverter solenoid SOL 11-002. The solenoid energizes. Y↓N→Go to Flag 2. Check the solenoid, SOL 11-002. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2 Enter dC330, code 11-001 to run the exit feed motor 2, MOT 11-001. The motor runs. Y↓N→Go to Flag 3. Check the exit feed motor 2, MOT 11-001. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Exit feed motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Top exit sensor, PL 11.156 Item 3. • Exit diverter solenoid, PL 11.150 Item 4. • Diverter gate, PL 11.153 Item 9. • Exit feed motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2.

• Code: 11-140-110, 11-142-110
• Description: Sheet Late to Bin 1 RAP 11-140-110 The leading edge of the sheet is late to the 2nd to top exit sensor, Q11-140. 11-142-110 The trailing edge of the sheet is late to the 2nd to top exit sensor, Q11-140.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested.. Enter dC330, code 11-001 to energize the transport motor 2, MOT11-001. The motor energizes. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to check a motor. • P/J309, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.22 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-002 to energize the diverter solenoid, S11-002. Energize the solenoid. The diverter solenoid energizes. Y↓N→Go to Flag 4. Check SOL11-002. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid or Clutch. • P/J306, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 2K LCSS PWB, PL 11.26 Item 1.. Enter dC330, code 11-140, actuate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J313, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • 2nd to top exit sensor, PL 11.23 Item 4. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-000 to energize the transport motor 1, MOT 11-000. The motor energizes. Y↓N→Go to Flag 2. Check MOT 11-000. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J305, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.14 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. If the fault is still present, perform 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11-319- 110 Rear Tamper Move Failure RAP. NOTE: A software problem can cause the machine to incorrectly display the fault code 11-142- 110.

• Code: 11-140-120, 11-142-120
• Description: Sheet Late to Bin 1 RAP 11-140-120 The leading edge of the sheet is late to the 2nd to top exit sensor. 11-142-120 The trailing edge of the sheet is late to the 2nd to top exit sensor.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors.. Enter dC330, code 11-001 transport motor 2, MOT11-001. MOT11-001 runs. Y↓N→Go to Flag 3. Check MOT11-001. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to check a motor. • P/J16, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 2, PL 11.118 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-002 diverter solenoid, SOL11-002. SOL11-002 energizes. Y↓N→Go to Flag 4. Check SOL11-002. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 12, How to Check a Solenoid. • P/J13, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Diverter gate solenoid, PL 11.22 Item 12. • 1K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-140 2nd to top exit sensor, Q11-140. Actuate Q11-140. The display changes. Y↓N→Go to Flag 1. Check Q11-140. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. • P/J2, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • 2nd to top exit sensor, PL 11.120 Item 4. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-000 transport motor 1, MOT11-000. MOT11-000 runs. Y↓N→Go to Flag 2. Check MOT11-000. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. • P/J17, 1K LCSS PWB. • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Transport motor 1, PL 11.110 Item 2. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11-140-171, 11-142-171
• Description: HVF 2nd to Top Exit Sensor RAP 11-140-171 The paper leading edge is late arriving at the 2nd to top exit sensor. 11-142-171 The paper trailing edge is late leaving the 2nd to top exit sensor.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-140. Manually activate the 2nd to top exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-140. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • 2nd to top exit sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2 Enter dC330, code 11-002. Energize the exit diverter solenoid SOL 11-002. The solenoid energizes. Y↓N→Go to Flag 2. Check the solenoid, SOL 11-002. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Exit diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2 Enter dC330, code 11-001 to run the exit feed motor 2, MOT 11-001. The motor runs. Y↓N→Go to Flag 3. Check the exit feed motor 2, MOT 11-001. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Exit feed motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2 Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • 2nd to top exit sensor, PL 11.156 Item 2. • Exit diverter solenoid, PL 11.150 Item 4. • Diverter gate, PL 11.153 Item 9. • Exit feed motor 2, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2. • Check if the HVF module has the W/TAG V-006 modifications installed. If the modifications have not been installed perform ADJ 11.13-171 HVF Performance Improvements W/ TAG V-006.

• Code: 11-157-171, 11-161-171
• Description: HVF Buffer Position Sensor RAP 11-157-171 The paper leading edge is late arriving at the buffer position sensor. 11-161-171 The paper trailing edge is late leaving the buffer position sensor.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-157. Manually activate the buffer position sensor, Q11-157. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-157. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer position sensor, PL 11.156 Item 2. • HVF Control PWB PL 11.157 Item 2. Enter dC330, code 11-000 to run the entry feed motor 1, MOT 11-000. The motor runs. Y↓N→Go to Flag 2. Check the entry feed motor 1, MOT 11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Entry feed motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 7. Remove the hole punch assembly. Check the mechanical operation of the hole punch. The hole punch rotates unimpeded. Y↓N→Install a new hole punch assembly, PL 11.153 Item 1. Check the punch head motor, MOT 11-043 and the Punch head home sensor, Q11-350, refer to RAP 11-044-171 to 11-047-171Punch Unit Head and Position. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Buffer position sensor, PL 11.156 Item 2. • Entry feed motor 1, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. • Hole punch assembly, PL 11.153 Item 1.

• Code: 11-158-171, 11-160-171, 162-171, 163-171
• Description: HVF BM Entry RAP 11-158-171 The paper leading edge is late leaving the HVF booklet exit sensor to enter into the booklet maker. 11-160-171 The paper leading edge is late arriving at the booklet maker entry sensor. 11-162-171 The paper trailing edge is late leaving the booklet maker entry sensor. 11-163-171 The paper trailing edge is late leaving the HVF booklet exit sensor to enter into the booklet maker.
• Troubleshooting Guides: and show the location of the components. Enter dC330, code 11-158. Manually activate the HVF booklet exit sensor, Q11-158. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-158. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • HVF booklet exit sensor, PL 11.156 Item 3. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-074. Energize the BM diverter solenoid SOL 11-074. The solenoid energizes. Y↓N→Go to Flag 2. Check the solenoid, SOL 11-074. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J102, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM diverter solenoid, PL 11.150 Item 4. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-080 to run the bypass feed motor, MOT 11-080. The motor runs. Y↓N→Go to Flag 3. Check the bypass feed motor, MOT 11-080. Refer to: • GP 10 How to Check a Motor. • P/J103, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bypass feed motor, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 8. Enter dC330, code 11-160. Manually activate the BM entry sensor, Q11-160. The display changes. Y↓N→Go to Flag 4. Check the sensor, Q11-160. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • BM entry sensor, PL 11.161 Item 16. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-060 to run the BM compiler motor, MOT 11-060. The motor runs. Y↓N→Go to Flag 5. Check the BM compiler motor, MOT 11-060. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • BM compiler motor, PL 11.166 Item 1. • HVF control PWB, PL 11.157 Item 2. Lower the stapler bracket assembly. Enter dC330 code 11-190 BM paper present sensor, Q11-190. Actuate Q11-190. The display changes. Y↓N→Go to Flag 6. Check the sensor, Q11-190. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM paper present sensor, PL 11.168 Item 5. • BM PWB, PL 11.166 Item 10. Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.166 Item 16. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • HVF booklet exit sensor, PL 11.156 Item 3. • BM diverter solenoid, PL 11.150 Item 4. • BM diverter gate, PL 11.153 Item 9. • BM compiler motor, PL 11.166 Item 1. • Bypass feed motor 2, PL 11.150 Item 2. • HVF control PWB, PL 11.157.

• Code: 11-164-171, 11-165-171
• Description: HVF Buffer Path RAP 11-164-171 The paper trailing edge is late leaving the buffer path sensor. 11-165-171 The paper leading edge is late arriving at the buffer path sensor.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-164. Manually activate the buffer path sensor, Q11-164. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-164. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer path sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-079 to run the Buffer feed motor 1, MOT 11-079. The motor runs. Y↓N→Go to Flag 2. Check the entry feed motor 1, MOT 11-079. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer feed motor, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2 Check the drive belt on the motor. The drive belt is good. Y↓N→Install a new drive belt, PL 11.150 Item 9. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Buffer path sensor, PL 11.156 Item 2. • Buffer feed motor, PL 11.150 Item 1. • HVF control PWB, PL 11.157 Item 2.

• Code: 11-172-171
• Description: HVF BM Compiler Exit Jam RAP 11-172-171 The trail edge is late leaving the BM compiler exit sensor.
• Troubleshooting Guides: Lower the stapler bracket assembly. Enter dC330 code 11-190 BM paper present sensor, Q11-190. Actuate Q11-190. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-190. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM paper present sensor, PL 11.168 Item 5. • BM PWB, PL 11.166 Item 10. Go to Flag 1. Check the connectors and harness between PJ568 and P/J556. Refer to GP 7. The wiring and connectors are good. Y↓N→Repair the wiring or install new components as necessary. Enter dC330 code 11-060 BM compiler motor, MOT11-060. MOT11-060 runs. Y↓N→Go to Flag 2. Check MOT11-060. Refer to: • GP 10 How to Check a Motor. • P/J554, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary • BM compiler motor, PL 11.166 Item 1. • BM PWB, PL 11.166 Item 10. Unlatch the entrance baffle assembly, PL 11.161 Item 22. Run again MOT11-060. The BM entry roll rotates. Y↓N→Check the following components: • BM compiler motor belt, PL 11.166 Item 15. • BM entry roll pulley, PL 11.161 Item 14. • BM entry roll, PL 11.161 Item 15. Install new components as necessary. Make a 60 page booklet (15 sheets of paper). Check that the top sheet of paper has not been torn from the booklet. The booklet is good. Y↓N→Check that the components in the lower crease roll gear and clutch assembly are correctly installed. Refer to the replacement procedure-171 BM Crease Rolls, Gears and Bearings. Perform SCP 6 Final Actions.

• Code: 11-173-171 … 11-177-171
• Description: HVF Offset Unit RAP 11-173-171 The offset unit has failed to find its initialization point. 11-174-171 The offset unit has failed to return the home position. 11-175-171 The offset unit has failed to move from the home position. 11-176-171 The offset unit has failed to return to the away position. 11-177-171 The offset unit has failed to move from the away position.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-337. Manually activate the bin 1 offset sensor, Q11-337. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-337. Refer to: • GP 11 How to Check a Sensor • P/J302, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Bin 1 offset sensor, PL 11.140 Item 15 • HVF Control PWB, PL 11.157 Item 2 Enter dC330, code 11-187. Manually activate the offset index sensor, Q11-187. The display changes. Y↓N→Go to Flag 2. Check the sensor, Q11-187. Refer to: • GP 11 How to Check a Sensor. • P/J302, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Offset index sensor, PL 11.140 Item 15 • Ejector assembly, PL 11.140 Item 2 • HVF Control PWB, PL 11.157 Item 2 Enter dC330, code 11-176. Manually activate the offset away sensor, Q11-176. The display changes. Y↓N→Go to Flag 3. Check the sensor, Q11-176. Refer to: • GP 11 How to Check a Sensor • P/J302, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Offset away sensor, PL 11.140 Item 15 • Ejector assembly, PL 11.140 Item 2 • HVF Control PWB PL 11.157 Item 2 Enter dC330, code 11-034 to run the bin 1 offset motor, MOT 11-034. The motor runs. Y↓N→Go to Flag 4. Check the bin 1 offset motor, MOT 11-034. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Bin 1 offset motor, PL 11.140 Item 19 • HVF control PWB, PL 11.157 Item 2 The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • Bin 1 offset sensor, PL 11.140 Item 15 • Offset index sensor, PL 11.140 Item 15 • Offset away sensor, PL 11.140 Item 15 • Bin 1 offset motor, PL 11.140 Item 19 • HVF control PWB, PL 11.157 Item 2

• Code: 11-180-171, 11-182-171
• Description: HVF BM Exit Jam RAP 11-180-171 The lead edge is late arriving at the BM exit sensor. 11-182-171 The trail edge is late leaving the BM exit sensor.
• Troubleshooting Guides: Enter dC330 code 11-418. Actuate the BM crease blade motor encoder sensor, Q11-418 by rotating the crease blade knob (6d). The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-418. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease blade motor encoder sensor, PL 11.165 Item 1. Release the crease roll nip pressure by moving the crease roll handle fully counter clockwise. Remove the BM right hand cover, PL 11.168 Item 15, to access the crease rolls. Enter dC330 code 11-419. Actuate the BM crease roll motor encoder sensor by rotating the crease rolls slowly by hand. The display changes. Y↓N→Go to Flag 2. Check the sensor, Q11-419. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll motor encoder sensor, PL 11.166 Item 9. Enter dC330 code 11-409. Actuate the BM exit sensor, Q11-409. The display changes. Y↓N→Go to Flag 3. Check sensor, Q11-409. Refer to: • GP 11, How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM exit sensor, PL 11.168 Item 17. Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs. Y↓N→Go to Flag 4. Check the motor, MOT 11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 12. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-061 to run the BM crease blade motor, MOT 11-061. The motor runs. Y↓N→Go to Flag 5. Check the motor, MOT 11-061. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease blade motor, PL 11.165 Item 3. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor runs. Y↓N→Go to Flag 6 and Flag 7. Check the motor, MOT 11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll gate motor, PL 11.166 Item 8. • BM PWB, PL 11.166 Item 10. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.166 Item 10.

• Code: 11-183-171, 11-184-171
• Description: HVF BM Paper Jam RAP 11-183-171 The BM control PWB has detected an unexpected sheet in the booklet maker paper path. 11-184-171 The BM control PWB has detected a stray sheet in the booklet maker paper path after jam clearance.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 11-190. Manually actuate the BM paper present sensor, Q11-190. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-190. Refer to: • GP 11 How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM paper present sensor, PL 11.168 Item 5. Enter dC330 code 11-409. Manually actuate the BM exit sensor. The display changes. Y↓N→Go to Flag 2. Check the sensor, Q11-409. Refer to: • GP 11 How to Check a Sensor. • P/J556, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM exit sensor, PL 11.168 Item 17. Enter dC330 code 11-160. Manually actuate the BM entry sensor, Q11-160. The display changes. Y↓N→Go to Flag 3. Check sensor, Q11-160. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM entry sensor, PL 11.161 Item 16. Enter dC330 code 11-183. Manually actuate the tri-folder entry sensor, Q11-183. The display changes. Y↓N→Go to Flag 4. Check the sensor, Q11-183. Refer to: • GP 11 How to Check a Sensor. • P/J604, Tri Folder Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder control PWB, PL 11.193 Item 16. • Tri-folder entry sensor, PL 11.197 Item 11. Enter dC330 code 11-183. Manually actuate the tri-folder entry sensor Q11-183. The display changes. Y↓N→Go to Flag 5. Check between P/J602 pin 10 on the tri-folder control PWB and P/J563 pin 1 on the BM PWB. Refer to: • P/J563, BM PWB. • P/J602, Tri-folder Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • Tri-folder control PWB, PL 11.193 Item 16. The fault may be intermittent, check the wiring. If necessary, install a new BM PWB, PL 11.166 Item 10

• Code: 11-185-171 … 11-187-171
• Description: Tri-Folder Exit Sensor and Assist Sensor RAP 11-185-171 The lead edge is late arriving at the folder exit sensor. 11-186-171 The trail edge is late leaving the folder exit sensor. 11-187-171 The lead edge is late arriving at the tri folder assist sensor.
• Troubleshooting Guides: and show the location of the components. Enter dC330 code 11-184. Manually actuate the tri folder assist sensor, Q11-184. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check the sensor, Q11-184. Refer to: • GP 11, How to Check a Sensor. • P/J604, P/J602, Tri Folder Control PWB • P/J563, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri folder assist gate sensor, PL 11.197 Item 6. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 11-185. Manually actuate the folder exit sensor. The display changes. Y↓N→Go to Flag 3 and Flag 4. Check the sensor, Q11-185. Refer to: • GP 11, How to Check a Sensor. • P/J604, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Folder exit sensor, PL 11.197 Item 12. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 11-085 to energize the tri folder diverter solenoid, SOL 11-085. The solenoid energizes. Y↓N→Go to Flag 5 and Flag 6. Check the solenoid, SOL 11-085. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J602, P/J603, Tri Folder Control PWB. • P/J563, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Diverter solenoid, PL 11.197 Item 16. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 11-086 to energize the tri folder assist gate solenoid, SOL 11-086. The solenoid energizes. Y↓N→Go to Flag 7 and Flag 8. Check the solenoid, SOL 11-086. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J563, BM PWB. • P/J602, P/J603, Tri Folder Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder assist solenoid, PL 11.197 Item 8. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330 code 11-087 to energize the drive clutch, CL 11-087. The clutch energizes. Y↓N→Go to Flag 9 and Flag 10. Check the clutch, CL 11-087. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J563, BM PWB. • P/J602, P/J603, Tri Folder Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Drive clutch, PL 11.193 Item 9. • Tri-folder control PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-062 to run the BM crease roll motor, MOT 11-062. The motor runs. Y↓N→Go to Flag 11. Check the motor, MOT 11-062. Refer to: • GP 10 How to Check a Motor. • P/J557, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM crease roll motor, PL 11.166 Item 8. • BM PWB, PL 11.166 Item 10. Perform SCP 6 Final Actions.

• Code: 11-188-171, 11-189-171
• Description: HVF Nip Split RAP 11-188-171 The nip split has failed to operate. 11-189-171 The nip split has failed to return to the home position.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-081 to run the nip split motor, MOT 11-081. The nip-split mechanism can be heard. Y↓N→Go to Flag 3. Check the motor, MOT 11-081. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip split motor, PL 11.153 Item 15. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 11-159. Manually actuate the Nip home sensor, Q11-159. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-159. Refer to: • GP 11, How to Check a Sensor. • P/J101, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip home sensor, PL 11.153 Item 14. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 11-170. Manually actuate the nip split sensor, Q11-170. The display changes. Y↓N→Go to Flag 2. Check the sensor, Q11-170. Refer to: • GP 11, How to Check a Sensor. • P/J101, P/J102HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Nip split sensor, PL 11.153 Item 14. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6, Final Actions.

• Code: 11-191-171, 11-193-171, 11-194-171, 11-196-171
• Description: Inserter Paper Jam RAP 11-191-171 The leading edge is late arriving at the inserter standby sensor. 11-193-171 The trailing edge is late leaving the inserter standby sensor. 11-194-171 The leading edge is late arriving at the inserter TE sensor. 11-196-171 The trailing edge is late leaving the inserter TE sensor. Fault code 11-191 may also be generated where a fault in the inserter causes jamming in the IOT.
• Troubleshooting Guides: shows the location of the components. Enter dC330 code 11-155. Manually actuate the inserter TE sensor, Q11-155. The display changes. Y↓N→Go to Flag 1 and Flag 2. Check the sensor, Q11-155. Refer to: • GP 11, How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter TE sensor, PL 11.179 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Measure the voltage of pin 2 of P/J11. Manually actuate the acceleration sensor. The voltage changes. Y↓N→Go to Flag 3 and Flag 4. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB Install new components as necessary: • Acceleration sensor, PL 11.175 Item 10. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at pin 2 of P/J702 on the HVF PWB. Open the front door and open 8a jam clearance guide. Manually actuate the inserter standby sensor with a sheet of paper. The voltage changes. Y↓N→Go to Flag 5. Check the sensor. Refer to: • GP 11, How to Check a Sensor. • P/J702, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter standby sensor, PL 11.156 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330 code 11-077. Energize the inserter, CL 11-077. The clutch energizes. Y↓N→Go to Flag 6 (W/O TAG V-001) or Flag 10 (With TAG V-001) and Flag 7. Check the clutch, CL 11-077. Refer to: • GP 12, How to Check a Solenoid or Clutch. • P/J12, P/J5, Inserter PWB. • P/J703, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter clutch, PL 11.179 Item 3. • Inserter control PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-078 to run the inserter motor, MOT 11-078. The motor runs. Y↓N→Go to Flag 8 and Flag 9. Check the motor, MOT 11-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB • P/J4, Inserter PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter motor, PL 11.181 Item 1. • Inserter control PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-198-171, 11-199-171
• Description: HVF Paper Jam RAP 11-198-171 A stray sheet was detected in the finisher, after a jam clearance. 11-199-171 An unexpected sheet has been detected in the finisher.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-100. Manually activate the entry sensor, Q11-100. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-100. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Entry sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-157. Manually activate the buffer position sensor, Q11-157. The display changes. Y↓N→Go to Flag 2. Check the sensor, Q11-157. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer position sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-164. Manually activate the buffer path sensor, Q11-164. The display changes. Y↓N→Go to Flag 3. Check the sensor, Q11-164. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Buffer path sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-140. Manually activate the stacker exit sensor, Q11-140. The display changes. Y↓N→Go to Flag 4. Check the sensor, Q11-140. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Stacker exit sensor, PL 11.156 Item 2. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-130. Manually activate the top exit sensor, Q11-130. The display changes. Y↓N→Go to Flag 5. Check the sensor, Q11-130. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Top exit sensor, PL 11.156 Item 3. • HVF Control PWB, PL 11.157 Item 2. HVF BM machines only, enter dC330, code 11-158. Manually activate the HVF booklet exit sensor, Q11-158. The display changes. Y↓N→Go to Flag 6. Check the sensor, Q11-158. Refer to: • GP 11 How to Check a Sensor. • P/J101, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • HVF booklet exit sensor, PL 11.156 Item 3. • HVF Control PWB PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components.

• Code: 11-300-110, 11-302-110, 11-303-110
• Description: Interlocks RAP 11-300-110 The docking interlock is open during run mode. 11-302-110 The top cover interlock is open during run mode. 11-303-110 The front door interlock is open during run mode.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Go to Flag 1. Check for +24V on P/J302 pin 1. If the voltage is not present, refer to 11D-110 2K LCSS Power Distribution RAP. Go to the appropriate RAP: • 11-300-110 Docking Interlock RAP • 11-302-110 Top Cover Interlock RAP • 11-303-110 Front Door Interlock RAP 11-300-110 Docking Interlock RAP Un-dock the 2K LCSS-110, Check the docking interlock switch, S11-300 as follows: • Check the interlock actuator on the machine is not damaged or missing. NOTE: The wiring harness passes underneath the docking interlock switch housing. If this harness is not correctly positioned, the switch can be mis-located, giving intermittent docking interlock problems. • Enter dC330, code 11-300. Actuate the switch, if the display does not change, refer to: – GP 13, How to Check a Switch –. – P/J302, 2K LCSS PWB. • Go to Flag 1. Check the wiring between P/J302 and the switch. • If necessary, install a new switch, PL 11.4 Item 2. 11-302-110 Top Cover Interlock RAP Check the top cover interlock switch, S11-302 as follows: • Check the switch actuator. • Enter dC330, code 11-302. Actuate the switch, if the display does not change, refer to: – GP 13, How to Check a switch –. – P/J315, 2K LCSS PWB. • Go to Flag 3. Check the wiring between P/J315 and the switch. • If necessary, install a new switch, PL 11.26 Item 6. 11-303-110 Front Door Interlock RAP Check the front door interlock switch, S11-303 as follows: • Check the switch actuator. • Enter dC330, code 11-303. actuate the switch, if the display does not change, refer to: – GP 13, How to Check a switch –. – P/J302, 2K LCSS PWB. • Go to Flag 2. Check the wiring between P/J302 and the switch. • If necessary, install a new switch, PL 11.26 Item 5. Perform SCP 6 Final Actions.

• Code: 11-300-120, 11-302-120, 11-303-120
• Description: Interlocks RAP 11-300-120 The docking interlock is open during run mode. 11-302-120 The top cover interlock is open during run mode. 11-303-120 The front door interlock is open during run mode.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Go to Flag 1. Check for +24V on P/J5 pin 1. If the voltage is not present, refer to 11C-120 1K LCSS Power Distribution RAP. Go to the appropriate RAP: • 11-300-120 Docking Interlock RAP • 11-302-120 Top Cover Interlock RAP • 11-303-120 Front Door Interlock RAP 11-300-120 Docking Interlock RAP Undock the 1K LCSS, refer to-120., check the docking interlock switch, S11-300 as follows: • While supporting the 1K LCSS, slide the 1K LCSS 5cm (2 inches) away from the machine. Check the interlock actuator on the machine is not damaged or missing. NOTE: The wiring harness passes underneath the docking interlock switch housing. If this harness is not correctly positioned, the switch can be mis-located, giving intermittent docking interlock problems. • Enter dC330, code 11-300, docking interlock switch, S11-300. While supporting the 1K LCSS, slide the 1K LCSS 5cm (2 inches) away from the machine to de-actuate S11-300. If the display does not change, refer to: – GP 13, How to Check a Switch – P/J6, 1K LCSS PWB • Go to Flag 1. Check the wiring between P/J5 and S11-300. • If necessary, install a new docking interlock switch, PL 11.102 Item 2. 11-302-120 Top Cover Interlock RAP Check the top cover interlock switch, S11-302 as follows: • Check the switch actuator. • Enter dC330, code 11-302, top cover interlock switch, S11-302. Actuate S11-302. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J5, 1K LCSS PWB • Go to Flag 3. Check the wiring between P/J5 and S11-302. • If necessary, install a new top cover interlock switch, PL 11.124 Item 6. 11-303-120 Front Door Interlock RAP Check the front door interlock switch, S11-303 as follows: • Check the switch actuator. • Enter dC330, code 11-303, front door interlock switch, S11-303. Actuate S11-303. If the display does not change, refer to: – GP 13, How to Check a switch –. – P/J51K LCSS PWB • Go to Flag 2. Check the wiring between P/J5 and S11-303. • If necessary, install a new front door interlock switch, PL 11.124 Item 5. Perform SCP 6 Final Actions.

• Code: 11-300-171, 11-302-171, 11-303-171
• Description: HVF Docking and Interlock RAP 11-300-171 The finisher was detected to be undocked in the run mode. 11-302-171 The top cover interlock was detected open during a run. 11-303-171 The finisher front door interlock was detected open during a run.
• Troubleshooting Guides: Go to the appropriate RAP: • 11-300-171 Docking Interlock RAP • 11-302-171 Top Cover Interlock RAP • 11-303-171 Front Door Interlock RAP 11-300-171 Docking Interlock RAP Check the docking interlock switch, S11-300. • Check the switch actuator mounted on the machine is correctly installed and un-broken. • Enter dC330, code 11-300, actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB –, Flag 3. • Check the wiring, GP 7. • If necessary, install new components: – Docking interlock switch, PL 11.130 Item 16. 11-302-171 Top Cover Interlock RAP Check the top cover interlock switch, S11-302. • Check the switch actuator is not damaged. • Enter dC330, code 11-302 actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB. –, Flag 1. • Check the wiring, GP 7. • If necessary, install a new front door interlock switch, PL 11.145 Item 29. 11-303-171 Front Door Interlock RAP Check the front door interlock switch, S11-303. • Check the switch actuator on the inside of the front door is not damaged. • Enter dC330, code 11-303 actuate the switch and check the display. Refer to: – GP 13 How to Check a Switch. – P/J112, HVF Control PWB. –, Flag 2. • Check the wiring, GP 7. • If necessary, install a new front door interlock switch, PL 11.145 Item 29.

• Code: 11-306-171, 11-309-171
• Description: HVF Inserter Interlock RAP 11-306-171 The inserter top cover interlock was detected open in the run mode. 11-309 The inserter left hand door was detected open in the run mode.
• Troubleshooting Guides: Enter dC330, code 11-306. Open and close the top cover to actuate the switch. The display changes Y↓N→Refer to: • GP 13 How to Check a Switch. •, Flag 1 and Flag 2. • P/J1, P/J5, P/J4, Inserter PWB. • P/J701, P/J703, HVF Control PWB. • Check the wiring, GP 7. If necessary install new components: • Inserter top cover interlock switch, PL 11.177 Item 8. • Inserter PWB, PL 11.179 Item 9. • HVF Control PWB, PL 11.157 Item 2. Open the top cover. Enter dC330, code 11-431, open and close the left hand door to actuate the switch. The display changes. Y↓N→Refer to: • GP 13 How to Check a Switch. •, Flag 3 and Flag 4. • P/J2, P/J4, Inserter PWB. • P/J701, HVF Control PWB • Check the wiring, GP 7. If necessary install new components: • Inserter left door interlock switch, PL 11.175 Item 18. • Inserter PWB, PL 11.179 Item 9. • HVF Control PWB, PL 11.157 Item 2. The fault may be intermittent. Check the wiring and the routing of the harness. Refer to GP 7.

• Code: 11-307-171, 11-308-171
• Description: Tri-folder Interlock RAP 11-307-171 The Tri-folder top cover interlock was detected open during a run. 11-308-171 The Tri-folder front door interlock was detected open during a run.
• Troubleshooting Guides: NOTE: The two yellow, +24V interlock LEDs on the BM PWB will extinguish if a tri-folder interlock is open. shows the location of the components. Check that the yellow, +24V interlock LED on the BM PWB is lit. The LED is lit. Y↓N→Go to Flag 1, Flag 2 and Flag 3. Check the wiring and repair as necessary. Check the TF top cover interlock switch and the TF front door interlock switch, S11-393. Refer to: • GP 13 How to Check a Switch. • P/J601, Tri Folder Control PWB. • P/J553, BM PWB. • P/J559, BM PWB. • P/J131, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Top cover interlock switch, PL 11.197 Item 3. • Front door interlock switch, PL 11.197 Item 2. • Tri-folder PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. • HVF PWB, PL 11.157 Item 2. Enter dC330, code 11-393. Open the tri-folder front door. The display changes. Y↓N→Go to Flag 4 and Flag 5. Check the wiring and repair as necessary. Check the tri-folder front door interlock, S11-393. Refer to: • GP 13 How to Check a Switch. • P/J605, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Tri-folder front door interlock switch, PL 11.197 Item 3. • Tri-folder PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-394. Open the tri-folder top cover. The display changes. Y↓N→Go to Flag 6 and Flag 7. Check the wiring and repair as necessary. Check the Tri-folder top cover interlock sensor, Q11-394. Refer to: • GP 11 How to Check a Sensor. • P/J605, P/J602, Tri Folder Control PWB. • P/J563, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Top cover interlock sensor, Q11-394, PL 11.190 Item 10. • Tri-folder PWB, PL 11.193 Item 16. • BM PWB, PL 11.166 Item 10. Perform SCP 6 Final Actions.

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• Code: 11-320-110, 11-322-110
• Description: Ejector Movement Failure RAP 11-320-110 The ejector is not at the home position. 11-322-110 The ejector fails to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to cycle from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All 2K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-322, actuate the ejector out sensor, Q11-322. The display changes. Y↓N→Go to Flag 2. Check Q11-322. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J304, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Ejector out sensor, Q11-322, PL 11.18 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-320, actuate the ejector home sensor, Q11-320. The display changes. Y↓N→Go to Flag 1. Check Q11-320. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J304, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Ejector home sensor, Q11-320, PL 11.18 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-023 ejector cycle, check the operation of the ejector motor MOT11-020. The ejector motor runs. Y↓N→Go to Flag 3. Check the ejector motor, MOT11-020. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J303, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or Install new components as necessary: • Ejector assembly, PL 11.18 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-023 ejector cycle, check the ejector cycles. Stack the code 11-320 ejector sensor home, then cycle the ejector. Stack the code 11-322 ejector sensor out, then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the following components; •. Pulley/drive gear, PL 11.18. • Ejector belt, PL 11.18 Item 5. Install new components as necessary: • Pulley/drive gear, PL 11.18. • Ejector belt, PL 11.18 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 11.20 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 11.18 Item 1. Perform SCP 6 Final Actions. Go to Flag 4. +5v is available at P/J304 between pins 7 and 8. Y↓N→Go to the 11D-110 2K LCSS Power Distribution RAP. Connect a service meter at P/J304 between pins 8 and 9. Slowly rotate the ejector motor encoder. The voltage changes between +5V and 0V. Y↓N→Go to Flag 4. Check the wiring and connectors between the ejector motor encoder sensor and the 2K LCSS PWB. If necessary repair the wiring. If the wiring is good, install a new ejector motor encoder sensor, PL 11.18 Item 3. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1.

• Code: 11-320-120, 11-322-120
• Description: Ejector Movement Failure RAP 11-320-120 The ejector is not at the home position. 11-322-120 The ejector fails to perform a cycle of operation. NOTE: A cycle of operation for the ejector is to move from the home position to the out position and back to the home position.
• Troubleshooting Guides: NOTE: All 1K LCSS interlocks must be made to supply +24V to the motors. NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. NOTE: For clarity, the 1K LCSS is shown removed from the machine. Enter dC330, code 11-322, ejector out sensor, Q11-322. Actuate Q11-322. The display changes. Y↓N→Go to Flag 2. Check Q11-322. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J8, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Ejector out sensor, Q11-322, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-320, ejector home sensor, Q11-320. Actuate Q11-320. The display changes. Y↓N→Go to Flag 1. Check Q11-320. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11 How to Check a Sensor. •. • P/J8, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • Ejector home sensor, Q11-320, PL 11.114 Item 3. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-023 to check the operation of the ejector motor, MOT11-020. MOT11- 020 runs. Y↓N→Go to Flag 3. Check MOT11-020. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Motor. •. • P/J15, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or Install new components as necessary: • Ejector assembly, PL 11.114 Item 1. • 1K LCSS PWB, PL 11.124 Item 1. Enter dC330, code 11-023 ejector cycle, check the ejector cycles. Stack the code 11-320 ejector sensor home, then cycle the ejector. Stack the code 11-322 ejector sensor out, then cycle the ejector. The ejector actuates the ejector home sensor and the ejector out sensor. Y↓N→Refer to GP 7, check the following components; •. Pulley/drive gear, PL 11.114. • Ejector belt, PL 11.114 Item 5. Install new components as necessary: • Pulley/drive gear, PL 11.114. • Ejector belt, PL 11.114 Item 5. The ejector cycles noisily, colliding with the end stops. Y↓N→Check the stapler to ensure the staples are correctly formed, refer to the 11-364-120 Stapling Failure RAP. Mis-formed staples can cause the set to hang in the stapler causing ejector movement failures. The staples are correctly formed. Y↓N→Clear the staple head of any mis-formed staples, then check the operation of the stapler. If necessary, install a new staple head unit, PL 11.116 Item 5. If the ejector is still not moving, install a new ejector assembly, PL 11.114 Item 1. Perform SCP 6 Final Actions. Go to Flag 4. +5V is available at P/J8 between pins 7 and 8. Y↓N→Go to the 11C-120 1K LCSS Power Distribution RAP. Connect a service meter at P/J8 between pins 8 and 9. Slowly rotate the ejector motor encoder. The voltage changes between +5V and 0V. Y↓N→Go to Flag 4. Check the wiring and connectors between the ejector motor encoder sensor and the 1K LCSS PWB. If necessary repair the wiring. If the wiring is good, install a new ejector motor encoder sensor, PL 11.114 Item 3. Perform the 11F-120 1K LCSS PWB Damage RAP, if necessary install a new 1K LCSS PWB, PL 11.124 Item 1.

• Code: 11-364-110
• Description: Stapling Failure RAP 11-364-110 Staples in the stapling head are not primed.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested.. Enter dC330, code 11-361, actuate the SH 1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.20 Item 4. • 2K LCSS PWB, PL 11.26 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 2K LCSS interlocks are made. Follow the customer instruction label inside the 2K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11and repeat the check. If the first two staples are not partially formed, install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions Install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.

• Code: 11-364-120
• Description: Stapling Failure RAP 11-364-120 Staples in the stapling head are not primed.
• Troubleshooting Guides: . Enter dC330, code 11-361, SH 1 paper sensor, Q11-361. Actuate Q11-361. The display changes. Y↓N→Go to Flag 1. Check Q11-361. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 10, How to Check a Sensor. • P/J7, 1K LCSS PWB • 11C-120 1K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.116 Item 4. • 1K LCSS PWB, PL 11.124 Item 1. NOTE: If the SH1 priming sensor does not see staples in the primed position, the staple head cycles a number of times to prime the staple head. This occurs when the 1K LCSS interlocks are made. Follow the customer instruction label inside the 1K LCSS front door to remove the staple cartridge, slide out the top sheet of staples from the cartridge, to expose a fresh sheet of staples on the top of the stack. Ensure the forming plate is fully closed. Install the staple cartridge and close the door. The stapler will now cycle a few times to feed and prime the new sheet of staples. Open the door and remove the staple cartridge. Examine the sheet of staples that have been fed to the staple forming part of the stapler, by opening the forming plate. The first two staples have been partially formed. Y↓N→Install a new staple cartridge, PL 26.10 Item 11 and repeat the check. If the first two staples are not partially formed, install a new stapler assembly, PL 11.116 Item 1. Perform SCP 6 Final Actions Install a new staple head unit, PL 11.116 Item 5. Perform SCP 6 Final Actions.

• Code: 11-371-171 … 11-377-171
• Description: HVF Stapler Position and Priming RAP 11-371-171 The stapler did not move from the home position. 11-372-171 The stapler did not return to the home position. 11-373-171 The stapler did not enter the mid home position. 11-374-171 The stapler did not leave the mid home position. 11-375-171 The stapler jaw did not enter the home position. 11-376-171 The stapler jaw did not leave the home position. 11-377-171 A stapler priming failure was detected.
• Troubleshooting Guides: NOTE: The sensors Q11-364, Q11-363, Q11-360 and Q11-362 are integral to the staple head unit and although they can be checked they are not separately spared. and show the locations of the components. Enter dC330, code 11-053 to run the stapler unit motor, MOT 11-053 and send it to the inboard end of its travel. The motor runs. Y↓N→Go to Flag 5. Check the motor, MOT 11-053. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. With the stapler unit still at the inboard end, enter dC330, code 11-360, stapler home sensor. Manually activate the stapler home sensor, Q11-360. The display changes. Y↓N→Go to Flag 1. Check the sensor, Q11-360. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-054 to send the stapler unit to the outboard end of the machine. Enter code 11-175, stapler unit mid home sensor. Manually activate the stapler unit mid home sensor, Q11-175. The display changes. Y↓N→Go to Flag 4. Check the sensor, Q11-373. Refer to: • GP 11 How to Check a Sensor. • P/J301, HVF Control PWB. • 11A-171 HVF Power Distribution RAP Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF Control PWB, PL 11.157 Item 2. Place two sheets of paper in the stapler jaws. Raise the finisher top cover., lower the paper pusher fully down and lower the top cover. Enter dC330, code 11-050 to run the staple head motor, MOT 11-050. The motor runs. Y↓N→Go to Flag 6. Check the wiring and repair as necessary. Check the stapler gate safety switch. Refer to: • GP 13 How to Check a Switch. • P/J304, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler gate safety switch, PL 11.145 Item 17. • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. With the paper still in place, re-enter the code 11-050 to run the staple head motor, MOT 11-050. The motor runs. Y↓N→Go to Flag 2. Check the motor, MOT 11-050. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Stapler assembly, PL 11.140 Item 14. • HVF control PWB, PL 11.157 Item 2. If the stapler is now working satisfactorily, perform SCP 6 Final Actions. If necessary, continue with this RAP. Remove the stapled paper and raise the paper pusher fully upwards. Go to Flag 3. +5V is available at T502 between pins 1 and 4, also between pin 1 and 7 on the staple head. Y↓N→Check the wiring between P/J T502 and P/J301. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25. Install a new HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-364 actuate the stapler priming sensor, Q11-364, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 9 when Q11-364 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 9 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-363 actuate the stapler cartridge sensor, Q11-363, by removing and installing the staple cartridge. The display changes. Y↓N→Check for a change in signal level at P/J301 pin 10 when Q11-363 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 10 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-360 to monitor the staple home sensor Q11-360, stack the code 11-050 to cycle the staple head. The display changes. Y↓N→Go to Flag 3. Check for a change in signal level at P/J301 pin 12, while code 11-050 is running. The signal level changes. Y↓N→Check the wiring between P/J301 pin 12 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF Control PWB, PL 11.157 Item 2. Enter dC330, code 11-362, actuate the low staples sensor, Q11-362, by removing and installing the staple cartridge. The display changes. Y↓N→Go to Flag 3. Check for a change in signal level at P/J301 pin 13 when Q11-362 is being actuated. The signal level changes. Y↓N→Check the wiring between P/J301 pin 13 and the staple head unit. The wiring is good. Y↓N→Repair the wiring or install a new stapler harness and P-clip assembly, PL 11.140 Item 25 as necessary. Install a new stapler assembly, PL 11.140 Item 14. Install a new HVF Control PWB, PL 11.157 Item 2. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components.

• Code: 11-380-171
• Description: HVF Punch Unit Paper Edge Detect RAP 11-380-171 The punch unit failed to detect the edge of the paper.
• Troubleshooting Guides: Go to Flag 1. Check the wiring and repair as necessary. Check the paper edge sensor and. Refer to: • GP 11 How to Check a Sensor. • P/J501, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • HVF hole punch assembly, PL 11.153 Item 1. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-000, entry feed motor 1, to check that the motor runs. The motor runs. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check entry feed motor 1, MOT11-000. Refer to: • GP 10 How to Check a Motor. • P/J102, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Entry Feed motor, MOT11-000, PL 11.150 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform the following: • For machines W/TAG 046 or W/TAG 047, decrease the downcurl on prints. Refer to ADJ 10.1. • Check the tension of the entry feed motor 1 belt, PL 11.150 Item 7. Refer to ADJ 11.10- 171. • If the fault only occurs when paper is fed from tray 5, check the tray 5 alignment. Refer to ADJ 7.4.

• Code: 11-392-171 … 11-395-171
• Description: HVF Front Tamper Tray RAP 11-392-171 The front tamper tray did not move from the home position. 11-393-171 The front tamper tray did not return to the home position. 11-394-171 The front tamper tray did not enter the away position. 11-395-171 The front tamper tray did not move from the away position.
• Troubleshooting Guides: shows the location of the components. Enter dC330, code 11-003 to move the tamper inboard, and enter 11-005 to move the tamper outboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the front tamper motor, MOT11-003. Refer to: • GP 10 How to Check a Motor. • P/J902, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper motor, MOT11-003, PL 11.153 Item 6. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 11-310, front tamper home sensor. Move the motor using its control code 11-003 or 11-005. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the front tamper home sensor, Q11-310. Refer to: • GP 11 How to Check a Sensor. • P/J901, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper home sensor, Q11-310, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code 11-174, front tamper away sensor. Move the motor using its control code 11-003 or 11-005. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check the front tamper away sensor, Q11-174. Refer to: • GP 11 How to Check a Sensor. • P/J901, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Front tamper away sensor, Q11-174, PL 11.156 Item 1. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-396-171 … 11-399-171
• Description: HVF Rear Tamper Tray RAP 11-396-171 The rear tamper tray did not move from the home position. 11-397-171 The rear tamper tray did not return to the home position. 11-398-171 The rear tamper tray did not move from the away position. 11-399-171 The rear tamper tray did not return to the away position.
• Troubleshooting Guides: Enter the dC330 code, 11-006, move rear tamper inboard. The tamper moves. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the rear tamper motor, MOT11-004. Refer to: • GP 10 How to Check a Motor. • P/J801, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Stack the dC330 code, 11-311, rear tamper home sensor. Move the tamper motor using the code 11-006, move motor inboard. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the rear tamper home sensor, Q11-311. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code, 11-319, rear tamper away sensor. Actuate the rear tamper away sensor, using a piece of paper inserted from the rear of the machine. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check the rear tamper away sensor, Q11-319. Refer to: • GP 11 How to check a sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper, PL 11.140 Item 13. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-403-171, 11-413-171, 11-414-171
• Description: HVF BM Staple Head 2 and Stapler Module RAP 11-403-171 The booklet maker staple head 2 motor has failed to move. 11-413-171 The booklet maker staple head 2 is not detected in the home position. 11-414-171 The booklet maker stapler module is not detected in the home (staple head closed) position during hard / soft initialize, or at set boundary.
• Troubleshooting Guides: Enter dC330, code 11-421 to check the BM staple head carrier closed sensor, Q11-421. Open and close the staple head carrier. The display changes. Y↓N→Go to Flag 1. Check the staple head carrier closed sensor, Q11-421. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM PWB, PL 11.166 Item 10. Remove the HVF front door and door support, refer to-171 HVF Covers. Pull out the BM module. Remove the staple head 2 cover, PL 11.168 Item 14. Enter dC330, code 11-413 to check the BM SH2 home switch. Manually rotate the staple head to actuate the BM SH2 home switch. The display changes. Y↓N→Go to Flag 2. Check the BM SH2 home switch, S11-413. Refer to: • GP 13, How to Check a Switch. • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM staple head 2, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10. Enter dC330, code 11-403 to run the BM SH2 motor. The staple head cycled. Y↓N→Go to Flag 3. Check the wiring and connectors between P/J560 and P/J585. The wiring and connectors are good. Y↓N→Repair the wiring or connectors. Install a new BM staple head 2, PL 11.168 Item 7. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install new components: • BM staple head carrier closed sensor, PL 11.168 Item 18. • BM staple head 2, PL 11.168 Item 7. • BM PWB, PL 11.166 Item 10.

• Code: 11-415-171
• Description: HVF BM Crease Roll Gate Home RAP 11-415-171 The crease roll gate is not at the home position.
• Troubleshooting Guides: Enter dC330 code 11-415. Actuate the BM crease roll gate home sensor, Q11-415. The display changes. Y↓N→Go to Flag 1. Check the BM crease roll gate home sensor, Q11-415. Refer to: • GP 11, How to Check a Sensor. • P/J552, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate home sensor PL 11.166 Item 9. Enter dC330, code 11-401 to run the BM crease roll gate motor, MOT 11-401. The motor runs. Y↓N→Go to Flag 2 and Flag 3. Check the BM crease roll gate motor, MOT 11-401. Refer to: • GP 10 How to Check a Motor. • P/J555, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • BM PWB, PL 11.166 Item 10. • BM crease roll gate motor, PL 11.166 Item 8. The fault may be intermittent, check for damaged wiring or bad connectors. If necessary install a new BM PWB, PL 11.166 Item 10.

• Code: 11-417-171, 11-418-171
• Description: HVF BM Flapper RAP 11-417-171 The booklet maker flapper did not return to the home position. 11-418-171 The booklet maker flapper did not move from the home position.
• Troubleshooting Guides: NOTE: All HVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 11-390 to check the BM flapper motor, MOT11-390. The BM flapper rotates. Y↓N→Go to Flag 2. Check MOT11-390. Refer to: • GP 10, How to Check a Motor. • P/J560, BM PWB. • 11A-171, HVF Power Distribution RAP. Install new components as necessary: • BM flapper motor, PL 11.166 Item 1. • BM PWB, PL 11.166 Item 10. • BM flapper, PL 11.161 Item 23. Enter dC330, code 11-391. Actuate the flapper home sensor, Q11-391. The display changes. Y↓N→Go to Flag 1. Check Q11-391. Refer to: • GP 11 How to Check a Sensor. • P/J551, BM PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Flapper home sensor, PL 11.161 Item 12. • BM PWB, PL 11.166 Item 10. Perform SCP 6 Final Actions.

• Code: 11-450-171, 11-456-171 to 11-459-171
• Description: HVF Ejector Module RAP 11-450-171 The ejector module motor has stalled 11-456-171 The ejector module did not return to the home position. 11-457-171 The ejector module did not move from the home position. 11-458-171 The ejector module did not return to the out position. 11-459-171 The ejector module did not move from the out position.
• Troubleshooting Guides: shows the location of the components. Enter the dC330 code 11-320, ejector home sensor. Stack the dC330 code 11-053 to move the stapler unit inboard, and observe the display. This action moves the stapler unit inboard, and moves the ejector module to the out position. The display changes. Y↓N→The ejector module moved to the out position. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the ejector unit motor, MOT11-023. Refer to: • GP 10 How to Check a Motor. • P/J802, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Go to Flag 1. Check the wiring and repair as necessary. Check the ejector home sensor, Q11-320. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Exit the diagnostics mode, selecting the Re-boot option. This returns the ejector module to the home position. Enter the dC330 code, 11-322, ejector unit out sensor. Stack the dC330 code, 11-053 to move the stapler unit inboard. The display changes. Y↓N→Go to Flag 3. Check the wiring and repair as necessary. Check the ejector unit out sensor, Q11-322. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Exit the diagnostics mode, selecting the Re-boot option. This returns the ejector module to the home position. Enter the dC330 code 11-177, ejector motor encoder. Stack the dC330 code, 11-053 to move the stapler unit inboard. The display changes condition for a few seconds. Y↓N→Go to Flag 4. Check the wiring and repair as necessary. Check the ejector motor encoder, Q11-177. Refer to: • GP 10 How to Check a Motor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-451-171 … 11-455-171
• Description: HVF Ejector Roll and Lower Paddle RAP 11-451-171 The ejector roll motor has stalled. 11-452-171 The ejector roll did not return to the home position. 11-453-171 The ejector roll did not move from the home position. 11-454-171 The lower paddle has failed to return to the home position. 11-455-171 The lower paddle has failed to move from the home position.
• Troubleshooting Guides: and show the component locations. Enter dC330 code, 11-032 to take the bin 1 stacker tray down. Enter code 11-053, staple unit 1 forward to move the ejector module to the out position. Enter code 11-179, ejector plate home sensor. Manually turn the ejector belts a few centimetres. The display changes. Y↓N→Go to Flag 1. Check the wiring and repair as necessary. Check the ejector plate home sensor, Q11-179. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-178, ejector plater encoder sensor. Enter the code, 11-088 to rotate the ejector roll motor one cycle of the ejector plates in the forward direction. The display changes. Y↓N→The ejector roll motor turned. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the ejector roll motor, MOT 11-088. Refer to: • GP 10 How to Check a Motor. • P/J802, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Go to Flag 3. Check the wiring and repair as necessary. Check the ejector plate encoder sensor, Q11-178. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at P/J401, pin B4., rotate the lower home paddle upwards and inwards for one full rotation. The voltage changes from a logic high to a low, and then back to high. Y↓N→Go to Flag 4. Check the wiring and repair as necessary. Check the ejector lower paddle switch, S11-180. Refer to: • GP 13 How to Check a Switch. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Measure the voltage at P/J401, pin B12. Actuate the ejector paper present sensor by placing a sheet of paper on the ejector module. The voltage changes. Y↓N→Go to Flag 5. Check the wiring and repair as necessary. Check the ejector paper present sensor. Refer to: • GP 11 How to Check a Sensor. • P/J401, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-460-171 … 11-462-171
• Description: HVF Bin 1 Position RAP 11-460-171 Bin 1 motor has stalled. 11-461-171 Bin 1 did not actuate the bin 1 upper level sensor during stacking. 11-462-171 Bin 1 did not leave the bin 1 upper level sensor during stacking.
• Troubleshooting Guides: NOTE: The bin 1 90% full sensor, Q11-331, and the bin 1 lower limit switch are mounted on the same bracket. This bracket can be in either of two positions. It is in the upper position, only when a tri-folder module is installed. NOTE: The bin 1 upper level sensor controls the height of the tray during normal use. The sensor is in two parts: the transmitter at the front of the tray and the receiver at the rear of the tray. Only the LED of the front sensor is used and only the light sensitive transistor of the rear sensor is used. Refer to Flag 3 and Flag 4. shows the location of the components. Place about one centimeter thickness of paper on the bin 1 tray. Switch off, then switch on the machine, GP 14. The bin 1 tray moves during initialization. Y↓N→If the tray is not at the upper limit, enter the dC330 code 11-334, bin 1 upper limit switch. Manually actuate the switch. The display changes. Y↓N→Go to Flag 5. Check the wiring and repair as necessary. Check the bin 1 upper limit switch, S11-334. Refer to: • GP 13 How to Check a Switch. • P/J602, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 upper limit switch, PL 11.135 Item 7. • HVF control PWB, PL 11.157 Item 2. If the tray is not at the lower limit, enter the dC330 code 11-335, bin 1 lower limit switch. Manually actuate the switch. The display changes. Y↓N→Go to Flag 6. Check the wiring and repair as necessary. Check the bin 1 lower limit switch, S11-335. Refer to: • GP 13 How to Check a Switch. • P/J602, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 lower limit switch, PL 11.135 Item 7. • HVF control PWB, PL 11.157 Item 2. Go to Flag 1. Check the wiring and repair as necessary. Check the bin 1 elevator motor, 11-030. Refer to: • GP 10 How to Check a Motor. • P/J202, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 elevator motor, PL 11.135 Item 10. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code, 11-182, bin 1 encoder sensor. Turn the bin 1 encoder wheel. The display changes. Y↓N→Go to Flag 2. Check the wiring and repair as necessary. Check the bin 1 encoder sensor, Q11-182. Refer to: • GP 11 How to Check a Sensor. • P/J601, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 encoder sensor, Q11-182, PL 11.135 Item 3. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-332, bin 1 upper level sensor. Remove the paper from the tray. Actuate the sensor by breaking the light beam from the front transmitter to the rear receiver. The display changes. Y↓N→Go to Flag 3 and Flag 4. Check the wiring and repair as necessary. Check the two parts of the bin 1 upper level sensor, Q11-332. Refer to: • GP 11 How to Check a Sensor. • P/J601 and P/J901, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 upper level sensor (transmitter), PL 11.140 Item 20. • Bin 1 upper level sensor (receiver), PL 11.140 Item 16. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-331, bin 1 90% full sensor. Actuate the sensor using a piece of paper. The display changes. Y↓N→Go to Flag 7. Check the wiring and repair as necessary. Check the bin 1 90% full sensor, Q11-331. Refer to: • GP 11 How to Check a Sensor. • P/J601, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin1 90% full sensor, PL 11.135 Item 3. • HVF control PWB, PL 11.157 Item 2. Lower the bin 1 tray by pressing the PTU switch, or by entering the dC330 code 11-032, bin1 elevator motor down. Enter the dC330 code 11-196, bin 1 rear wall sensor. Actuate the bin 1 rear wall sensor using a sheet of paper. The display changes. Y↓N→Go to Flag 8. Check the wiring and repair as necessary. Check the bin 1 rear wall sensor, Q11-196. Refer to: • GP 11 How to Check a Sensor. • P/J403, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Bin 1 rear wall sensor, PL 11.140 Item 17. • HVF control PWB, PL 11.157 Item 2. If the fault is random and Bin 1 has an erratic up / down movement and poor stacking. Check that the Bin 1 rear wall sensor is clean. The sensor is clean. Y↓N→Clean the Bin 1 rear wall sensor. Use a brush to remove paper dust from the sensor and the plastic surround. Then use a damp cloth to clean the sensor and plastic surround. Perform SCP 6 Final Actions.

• Code: 11-463-171, 11-464-171
• Description: HVF BM +24V Failure RAP 11-463-171 The booklet maker control PWB has failed to detect +24V at the input from the HVF. 11-464-171 The booklet maker control PWB has detected an internal +24V failure, such as over current, short circuit or under voltage.
• Troubleshooting Guides: Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. Y↓N→Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1 and 2. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Y↓N→Refer to. +24V is available at T001 on the HVF power supply between pins 1 and 5. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1. Check the connectors and harness between T001 and PJ111. Repair the harness as necessary. Go to Flag 3. +24V is available at P/J111 between pins 1 and 4, between pins 2 and 5 and between pins 3 and 6. Y↓N→Go to the 11-300-171, 11-302-171, 11-303-171 HVF Docking and Interlock RAP. Go to Flag 4. +24V is available at P/J559 between pins 1 and 2. Y↓N→+24V is available at P/J131 between pins 1 and 2. Y↓N→Install a new HVF control PWB, PL 11.157 Item 2. Check the connectors and harness between P/J559 and P/J131. Repair the harness as necessary. If an inserter is installed, go to P/J703. +24V is available between P/J703 pin 1 and P/ J111 pin 1. Y↓N→Go to 11-306-171, 11-309-171 HVF Inserter Interlock RAP Go to Flag 5. +24V is available at P/J601 between pins 1 and pin 4. Y↓N→Install a new BM PWB, PL 11.166 Item 10. Go to Flag 6. +24V is available at P/J601 between pins 4 and 6. Y↓N→Go to the 11-300-171, 11-302-171, 11-303-171 Docking and Interlocks RAP. The +24V supply are good. Go to SCP 6 Final actions. The +24V supply are good. Go to SCP 6 Final actions.

• Code: 11-465-171 … 11-468-171
• Description: Paddle Unit Position RAP 11-465-171 The paddle unit has failed to return to the upper position. 11-466-171 The paddle unit has failed to move from the upper position. 11-467-171 The paddle unit has failed to return to the lower position. 11-468-171 The paddle unit has failed to move from the lower position.
• Troubleshooting Guides: NOTE: All HVF BM interlocks must be made to supply +24V to the motors. Enter dC330, code 11-027 paddle unit motor, MOT11-027. Select code 11-027 and press Start. The motor runs. Y↓N→Go to Flag 2. Check MOT11-027. Refer to: • GP 10, How to Check a Motor. • P/J202, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module driving motor assembly, PL 11.150 Item 6. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-027 to check the paddle unit motor, MOT11-027. The paddle unit moves. Y↓N→Check the drive gears on the paddle unit. Install new components as necessary. PL 11.145 Item 2. Enter dC330, code 11-194 paddle unit upper sensor, Q11-194. Select code 11-194 and press Start. Select code 11-027 and press Start. The sensor status changes. Y↓N→Go to Flag 1. Check Q11-194. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter dC330, code 11-195 paddle unit lower sensor, Q11-195. Select code 11-195 and press Start. Select code 11-027 and press Start. The sensor status changes. Y↓N→Go to Flag 3. Check Q11-195. Refer to: • GP 11 How to Check a Sensor. • P/J201, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Paddle module assembly, PL 11.145 Item 2. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-473-171 … 11-478-171
• Description: Support Finger Position RAP 11-473-171 The support finger has failed to return to the initial position. 11-474-171 The support finger has failed to move from the initial position. 11-475-171 The support finger has failed to return to the home position. 11-476-171 The support finger has failed to move from the home position. 11-477-171 The support finger has failed to return to the out position. 11-478-171 The support finger has failed to move from the out position.
• Troubleshooting Guides: NOTE: When manually extending the fingers to check the sensors, the home sensor operates first, followed by the init sensor. The away sensor operates when the fingers are fully extended. All three sensors are spared as part of the rear tamper assembly. shows the component locations. Enter dC330 code 11-192, support finger home sensor. Note the position of the support fingers at rest. Using a screwdriver, or with a finger, turn the gear wheel shown, downwards. The support fingers extend to the right as the gear is turned. When the support fingers have extended by about six millimetres, the support finger home sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 1. Check the support finger home sensor, Q11-192. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-191 and continue turning the gear wheel. When the support fingers have extended by about 25mm, the support finger init sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 2. Check the support finger init sensor, Q11-191. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-193, support finger out sensor, Q11-193 and continue turning the gear wheel. When the support fingers have extended by about 105mm, the support finger out sensor changes state. The display changes from High to Low. Y↓N→Go to Flag 3. Check the support finger out sensor, Q11-193. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Rear tamper assembly, PL 11.140 Item 13. • Ejector assembly, PL 11.140 Item 2. • HVF control PWB, PL 11.157 Item 2. Make several small sets of copies and observe that the support fingers are extended between each set. NOTE: If copies can not be made, go to the check of the support finger motor encoder. The support fingers are extended. Y↓N→Remove the HVF top cover and rear cover-171. Enter the dC330 code 11-172, support finger motor encoder.. Manually turn the support motor encoder disc. The encoder sensor changes state. Y↓N→Go to Flag 4. Check the support finger motor encoder sensor, Q11-172. Refer to: • GP 11 How to Check a Sensor. • P/J402, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Support finger motor encoder sensor, PL 11.140 Item 15. • HVF control PWB, PL 11.157 Item 2. Go to Flag 5. Check the wiring between P/J802 and the support finger motor. Repair as necessary. Install new components as necessary: • Motor encoder assembly, PL 11.140 Item 18. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11-479-171
• Description: Inserter Paper Length Fault RAP 11-479-171 A shorter than expected sheet has been fed from the inserter.
• Troubleshooting Guides: shows the component locations. Enter the dC330 code 11-150, inserter paper length 1 sensor. Operate the sensor using a sheet of paper. The sensor display changes state. Y↓N→Go to Flag 1 and Flag 2. Check the inserter paper length 1 sensor, Q11-150. Refer to: • GP 11 How to Check a Sensor. • P/J9, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter paper length 1 sensor, Q11-150, PL 11.175 Item 12. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-151, inserter paper length 2 sensor. Operate the sensor using a sheet of paper. The sensor display changes state. Y↓N→Go to Flag 3 and Flag 4. Check the inserter paper length 2 sensor, Q11-151. Refer to: • GP 11 How to Check a Sensor. • P/J9, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter paper length 2 sensor, PL 11.175 Item 12. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-155, inserter pick up sensor. Operate the sensor using a sheet of paper. The sensor display changes state. Y↓N→Go to Flag 5 and Flag 6. Check the paper path sensor, Q11-154. Refer to: • GP 11 How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 11A-171, HVF Power Distribution RAP. Install new components as necessary: • Pickup sensor, PL 11.179 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-154, inserter paper path sensor. Operate the sensor using a sheet of paper. The sensor display changes state. Y↓N→Go to Flag 7 and Flag 8. Check the inserter paper path sensor, Q11-154. Refer to: • GP 11 How to Check a Sensor. • P/J6, P/J4, Inserter PWB. • P/J701, HVF Control PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter paper path sensor, PL 11.175 Item 11. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-077, to energize the inserter clutch. The inserter clutch is energised. Y↓N→Go to Flag 9 (W/O TAG V-001) or Flag 13 (With TAG V-001) and Flag 10 and check the inserter clutch, CL11-077. Refer to: • GP 12 How to Check a Solenoid or Clutch. • P/J703, HVF Control PWB. • P/J5, P/J12, Inserter PWB. • 11A-171 HVF Power Distribution RAP. Install new components as necessary: • Inserter clutch, PL 11.179 Item 3. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Enter the dC330 code 11-078, to run the inserter motor. The inserter motor runs. Y↓N→Go to Flag 11 and Flag 12. Check the inserter motor, MOT11-078. Refer to: • GP 10 How to Check a Motor. • P/J701, HVF Control PWB. • P/J4, P/J12, Inserter PWB. • 11A-171, HVF Power Distribution RAP. Install new components as necessary: • Inserter motor, PL 11.181 Item 1. • Inserter PWB, PL 11.179 Item 9. • HVF control PWB, PL 11.157 Item 2. Perform SCP 6 Final Actions.

• Code: 11A-110
• Description: Offline Stapling Fault RAP Use this RAP when offline stapling fails to operate. NOTE: Due to customer difficulty with the offline stapler feature, the feature is no longer promoted. The button has had the staple symbol removed. Also the label that used to be on the front, showing how to put sets in for stapling has been removed. However a customer who knows about this feature may still use it. The functionality is still present to allow the customer to lower bin 1 to remove documents.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-374 to illuminate the offline staple LED. The LED is illuminated. Y↓N→Go to Flag 4. Disconnect P/J312. +2V is available at P/J312 between pins B10 and B12 when the code is entered. Y↓N→Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1. Check the wiring between the 2K LCSS PWB and the offline staple PWB. The wiring is good. Y↓N→Repair the wiring. Install a new offline staple PWB, PL 11.26 Item 3. Enter dC330, code 11-373, actuate the offline staple switch, S11-373. The display changes. Y↓N→Go to Flag 5. Check the wiring between the 2K LCSS PWB and the offline staple PWB. The wiring is good. Y↓N→Repair the wiring. Refer to the 11G-110 2K LCSS PWB Damage RAP, Install new components as necessary: • Offline staple PWB, PL 11.26 Item 3. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-367, actuate the edge registration sensor, Q11-367. The display changes. Y↓N→Go to Flag 2 and Flag 3. Check Q11-120. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. NOTE: The edge registration sensor Q11-367 that detects paper in position for stapling is an infrared device. It has two parts, the receiver is mounted on the staple traverse assembly and the LED is mounted on the sensor support assembly PL 11.12 Item 5. •. • P/J308 and P/J314, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. •-110 2K LCSS Un-docking. Repair or install new components as necessary: • Edge registration sensor, PL 11.20 Item 8. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-361, actuate the SH1 paper sensor, Q11-361. The display changes. Y↓N→Go to Flag 6. Check Q11-361. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a Sensor. •. • P/J308, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • SH 1 paper sensor, PL 11.12 Item 2. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-365, manually actuate the SU1 safety gate switch, S11-365. The display changes. Y↓N→Go to Flag 1. Check S11-365. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 13, How to Check a Switch. •. • P/J311, 2K LCSS PWB. • 11D-110 2K LCSS Power Distribution RAP. Repair or install new components as necessary: • Safety gate interlock switch, PL 11.8 Item 1. • 2K LCSS PWB, PL 11.26 Item 1. Enter dC330, code 11-026 to run the paddle motor in reverse. The switch cam is rotated counter clockwise to it’s end stop. Y↓N→Go to 11-024-110, 11-025-110 Paddle Roll Failure RAP. If the stapler is still inoperative, install a new staple head unit, PL 11.20 Item 5. Perform SCP 6 Final Actions.

• Code: 11A-120
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 1K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-331, bin 1 90% full sensor, Q11-331. Actuate Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 11F-120 1K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J2, 1K LCSS PWB • 11C-120 1K LCSS Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 11.106 Item 5. • 1K LCSS PWB, PL 11.124 Item 1. Perform SCP 6 Final Actions.

• Code: 11A-171
• Description: HVF Power Distribution RAP The HVF has an integral power supply providing +24V and +5V supplies to the HVF PWB and HVF BM PWB. The AC power for the HVF power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Refer to for the location of components. Refer to HVF Control PWB and BM PWB LEDs to identify the status of the PWBs. Close or cheat all the HVF BM interlocks. The HVF BM performs a mechanical reset. Y↓N→Go to Flag 2. +5V is available at P/J113 between pins 1 and 2. Y↓N→Refer to. +5V is available at T001 on the HVF power supply module between pins 4 and 8. Y↓N→Go to Flag 1. ACL is available at PJ22 on the LVPS and base module between pins 1 and 2. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Install a new HVF power supply module, PL 11.157 Item 1. Disconnect P/J113. Go to Flag 2. +5V is available at the harness end of P/J113 between pins 1 and 2. Y↓N→Check the connectors and harness between T001 and P/J113. Repair the harness as necessary. Install a new HVF control PWB, PL 11.157 Item 2. Go to Flag 2. +24V is available at P/J111 between pins 1 and 4. Y↓N→+24V is available at T001 between pins 1 and 5. Y↓N→Install a new HVF power supply module, PL 11.157 Item 1 The +24V and +5V supplies are good. Go to SCP 6 Final actions. HVF Control PWB and BM PWB LEDs shows the LED s on the HVF PWB. These are: • LED 1 – red. Not used. • LED 2 – red. Not used. • LED 3 – red, flashing. This indicates the functioning of the CPU. When flashing at 2Hz, (every 1/2 second), the software is running normally. When flashing at about 1/4Hz, (every 4 seconds), this indicates that the software is encountering a code problem and a possible software upgrade is needed. If this LED is OFF, the CPU does not function and a new HVF control PWB is needed. • LED 4 – red. Not used. • LED 5 – red, toggling. This changes state whenever the paper is accelerated to 1,300 m/s. It is only used for paper that is longer than 220mm. • LED 6 – red, steady. When this is ON, a paper jam has been detected. It remains ON until the HVF successfully initializes. In all other cases this LED is OFF. • LED 7 – red. This LED is used during the machine production and is connected with the activity of the stacker nearly full sensor. • LED 8 – red, steady. This indicates that the HVF top cover, front door and docking interlocks are all closed and +24V is available at the HVF module. • LED 9 – red, steady. This indicates that the +5V supply is present in the HVF module. shows the LEDs on the BM PWB. These are: • LED 1 – red, steady. This indicates a fault or other abnormal status. • LED 2 – yellow, flashing at about 1Hz. This indicates that the software is operating in normal mode. In other modes, e.g., software downloading, the flashing rate is higher. • LED 3 – orange, steady. This indicates either: – that the tri-folder front door and top cover interlocks are closed, and +24V is available to the BM module or, if the tri-folder in not installed; – that the interlock cheater is present in PJ553 on the BM control PWB the logic cheater is present in PJ563 on the BM control PWB. • LED 19 – orange, steady. This indicates that the +24V supply is within voltage and current limits, and that the power limiting circuit has not been active for over a set time limit. • LED 5 – blue, steady. this indicates that the +5V supply is present in the BM module.

• Code: 11B-110
• Description: Bin 1 Overload RAP Use this RAP to resolve a fault on the bin 1 90% full sensor.
• Troubleshooting Guides: NOTE: In diagnostics, actuating any 2K LCSS sensor or switch can change the displayed state on the UI. Make sure that the correct sensor or switch is tested. Enter dC330, code 11-331, actuate the bin 1 90% full sensor, Q11-331. The display changes. Y↓N→Go to Flag 1. Check Q11-331. Refer to: • 11G-110 2K LCSS PWB Damage RAP. • GP 11, How to Check a sensor. •. • P/J316 2K LCSS PWB. • 11D-110 2K LCSS Power Generation RAP. Repair or install new components as necessary: • Bin 1 90% full sensor, PL 11.10 Item 5. • 2K LCSS PWB, PL 11.26 Item 1. Perform SCP 6 Final Actions.

• Code: 11B-120
• Description: Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the paddle is not at the home position, it is driven to the home position 4. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be pushed fully home.
• Troubleshooting Guides: . Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 1K LCSS software is running. If necessary, re-load the 1K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to 11-005-120, 11-006-120, 11-310-120, 11-311-120 Front Tamper Move Failure RAP • Rear tamper not at home, refer to 11-007-120, 11-008-120, 11-312-120, 11-313-120, 11- 319-120 Rear Tamper Move Failure RAP. • Paddle not at home, refer to 11-024-120, 11-025-120 Paddle Roll Failure RAP. • Bin 1 not at home, refer to 11-030-120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Movement Failures RAP. • Staple head not at home, refer to 11-050-120, 11-360-120 Staple Head Operation Failure RAP. • Ejector not at home, refer to 11-320-120, 11-322-120 Compiler Ejector Movement Failure RAP.

• Code: 11B-171
• Description: HVF BM to Machine Communications Interface and BM Present RAP A communication fault exists between the HVF BM and the machine.
• Troubleshooting Guides: shows the communications between the booklet maker and the HVF control PWB. For communications between the HVF control PWB and the machine, go to the 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error RAP. The pulses on the connections at Flag 1 cannot be measured, but may be detected using a meter that can record maximum and minimum voltage levels, or by using an AC voltage range. Check the wiring and repair as necessary. Refer to: • P/J133, HVF Control PWB. • P/J562, BM PWB. If necessary, install new components: • BM PWB, PL 11.166 Item 10. • HVF control PWB, PL 11.157 Item 2. If the machine indicates that the booklet maker is not present, check that P/J133, pin 6 is held at zero. If necessary, repair the wiring or install a new HVF control PWB, PL 11.157 Item 2.

• Code: 11C-110
• Description: 2K LCSS Initialization Failure RAP When an initialization command is received from the machine, the units are initialized in two stages: • The following units are initialized sequentially: 1. If the staple head is not at the home position, it is driven to the home position 2. If the stapling unit is not at the home position, it is driven to the home position 3. If the ejector is not at the home position, it is driven to the home position • The following units are then initialized simultaneously: 1. If the front tamper is not at the home position, it is driven to the home position 2. If the rear tamper is not at the home position, it is driven to the home position 3. If the hole punch is not at the home position, it is driven to the home position 4. If the paddle is not at the home position, it is driven to the home position 5. If the stacker is not at the home position, it is driven to the home position NOTE: The staple cartridge must be fully pushed home.
• Troubleshooting Guides: Refer to. Check that the software heartbeat is present on LED 1. The LED should flash twice per second if the 2K LCSS software is running. If necessary, re-load the 2K LCSS software, refer to GP 4 Machine Software. If the initialization sequence fails to place any unit at the home position, refer to the appropriate RAPs: • Front tamper not at home, refer to 11-005-110, 11-006-110, 11-310-110, 11-311-110 Front Tamper Move Failure RAP • Rear tamper not at home, refer to 11-007-110, 11-008-110, 11-312-110, 11-313-110, 11- 319-110 Rear Tamper Move Failure RAP. • Paddle not at home, refer to 11-024-110, 11-025-110 Paddle Roll Failure RAP. • Bin 1 not at home, refer to 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failures RAP. • Punch not at home, refer to 11-043-110, 11-350-110 Hole Punch Operation Failure RAP • Staple head not at home, refer to 11-050-110, 11-360-110 Staple Head Operation Failure RAP. • Stapling unit not at home, refer to 11-053-110, 11-370-110 Staple Head Unit Movement Failure RAP. • Ejector not at home, refer to 11-320-110, 11-322-110 Compiler Ejector Movement Failure RAP.

• Code: 11C-120
• Description: 1K LCSS Power Distribution RAP The 1K LCSS has an integral power supply providing +24V and +5V supplies to the 1K LCSS PWB. The AC power for the 1K LCSS power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Close or cheat all the 1K LCSS interlocks. LED 2 on the 1K LCSS PWB is illuminated. Y↓N→Go to Flag 2. +24V is available at P/J1 between pins 1 and 2, also between pins 5 and 3. Y↓N→Disconnect P/J6. +24V is available at P/J6 between pins 1 and 2, also between pins 5 and 3 on the end of the harness. Y↓N→Go to Flag 1. Disconnect the 1K LCSS power cord from PJ22. ACL is available at PJ22 between pins 1 and 3 on the LVPS and base module. Y↓N→Go to the 01C AC Power RAP. Remove the 1K LCSS-120. Loosen the 2 screws and lift the power supply module away from the 1K LCSS frame. Go to Flag 1. Check the wiring between CN2 and P/J6. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.124 Item 2. Perform the following: • Check for a short circuit or an overload in the wiring or components connected to the +24V on the 1K LCSS PWB. Refer to GP 7. • Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. +24 V is available at P/J5 pin 3 on the 1K LCSS PWB. Y↓N→Go to the 11-300-120, 11-302-120, 11-303-120 Interlocks RAP. Perform the following: • Switch off the machine, GP 14. • Go to Flag 3. Disconnect all the +24V harnesses to components. • Check each harness for short circuits and overheating, GP 7. • Repair or install new components as necessary. • Monitor the voltage at P/J6 pin 1. Re-connect the circuits one at a time. Energize the re-connected components using dC330 control codes. • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the component and harness for overheating or short circuits. Repair or install new components as necessary. +5V is available between TP3 and TP4 on the 1K LCSS PWB. Y↓N→Go to Flag 2. +5V is available at P/J1 between pins 4 and 6, also between pins 7 and 8. Y↓N→Disconnect P/J6. +5V is available at P/J6 between pins 4 and 6, also between pins 7 and 8 on the end of the harness. Y↓N→Go to Flag 1. Disconnect the 1K LCSS power cord from PJ22. ACL is available at PJ22 between pins 1 and 3 on the LVPS and base module. Y↓N→Go to the 01C AC Power RAP. Remove the 1K LCSS-120. Loosen the 2 screws and lift the power supply module away from the 1K LCSS frame. Go to Flag 1. Check the wiring between CN2 and P/J6. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.124 Item 2. Perform the following: • Check for a short circuit or an overload in the wiring or components connected to the +24V on the 1K LCSS PWB. Refer to GP 7. • Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. Perform the 11F-120 1K LCSS PWB Damage RAP. If necessary install a new 1K LCSS PWB, PL 11.124 Item 1. The +24V and +5V supplies on the 1K LCSS PWB are good.

• Code: 11D-110
• Description: 2K LCSS Power Distribution RAP The 2K LCSS has an integral power supply providing +24V and +5V supplies to the 2K LCSS PWB. The AC power for the 2K LCSS power supply comes from the LVPS and base module of the machine.
• Troubleshooting Guides: Close or cheat all the 2K LCSS interlocks. LED 2 on the 2K LCSS PWB is illuminated. Y↓N→+24V is available at Fuse (F1) on the 2K LCSS PWB. Y↓N→Go to Flag 2. Check for +24V between the following pins on P/J300: • Pin 1 and pin 2 • Pin 1 and pin 3 • Pin 1 and pin 6 • Pin 1 and pin 7 • Pin 5 and pin 2 • Pin 5 and pin 3 • Pin 5 and pin 6 • Pin 5 and pin 7 +24V is available between all the checked pins. Y↓N→Disconnect P/J300, check for +24V between the following pins on the end of the harness: • Pin 1 and pin 2 • Pin 1 and pin 3 • Pin 1 and pin 6 • Pin 1 and pin 7 • Pin 5 and pin 2 • Pin 5 and pin 3 • Pin 5 and pin 6 • Pin 5 and pin 7 +24V is available between all the checked pins on the end of the harness. Y N. Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.26 Item 2. Check for a short circuit or an overload in the wiring or components connected to the +24V on the 2K LCSS PWB. Refer to GP 7. +24 V is available at PJ315 pin 5 on the 2K LCSS PWB. Y↓N→Go to the 11-300-110, 11-302-110, 11-303-110 Interlocks RAP. WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. Perform the following: • Switch off the machine, GP 14. • Go to Flag 3. Disconnect all the +24V harnesses to components. • Check each harness for short circuits and overheating, GP 7. • Repair or install new components as necessary. • Install a new fuse F1 on the 2K LCSS PWB, switch on the machine, GP 14. • Monitor the voltage at the left end of the fuse and re-connect the circuits one at a time. Energize the re-connected components using dC330 control codes. • If the voltage drops below +22V, switch off the machine, GP 14. Re-check the component and harness for overheating or short circuits. Repair or install new components as necessary. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1. Go to Flag 2. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8. Y↓N→Disconnect P/J300. +5V is available at P/J300 between pins 4 and 6, also between pins 7 and 8 on the end of the harness. Y↓N→Loosen the 4 screws and lift the power supply module away from the 2K LCSS frame. Go to Flag 1. ACL is available at CN1 between pins 1 and 3. Y↓N→Go to the 01C AC Power RAP and check the AC output voltages. Check the wiring between CN2 and P/J300. The wiring is good. Y↓N→Repair the wiring. Install a new power supply module, PL 11.26 Item 2. Check for a short circuit or overload in the wiring or components connected to +5V on the 2K LCSS PWB. Refer to GP 7. Perform the 11G-110 2K LCSS PWB Damage RAP, if necessary install a new 2K LCSS PWB, PL 11.26 Item 1.

• Code: 11E-110
• Description: 2K LCSS to Machine Communications Interface RAP All communications between the machine and 2K LCSS are conducted through a single interface cable.
• Troubleshooting Guides: Check the 2K LCSS PWB DIP switch settings, refer to 11F-110 2K LCSS PWB DIP Switch Settings RAP. If the settings are correct, go to 03-360, 03-408 to 03-410, 03-418 IOT to Output Device Error Rap.

• Code: 11E-120
• Description: 1K LCSS PWB DIP Switch Settings RAP To show the correct settings for the DIP switches on the 1K LCSS PWB.
• Troubleshooting Guides: Problems that can result from incorrect DIP switch settings are: • False jam clearance instructions for the 1K LCSS and/or the machine exit area. • Communication errors between the 1K LCSS and machine. • Erratic behavior of the 1K LCSS. Check the DIP switch settings. If necessary, switch off the machine, GP 14. Correct the DIP switch setting, then switch on the machine, GP 14.

• Code: 11G-110
• Description: 2K LCSS PWB Damage RAP Use this RAP to determine the cause of damage to the 2K LCSS PWB, so that the cause can be repaired before a new 2K LCSS PWB is installed.
• Troubleshooting Guides: The 2K LCSS PWB can be damaged by a component connected to it going short-circuit. If a new 2K LCSS PWB is installed and power applied to the machine, the new 2K LCSS PWB will be damaged in the same way. The cause of the damage must be found by following this procedure. Remove the 2K LCSS PWB and inspect the components shown for damage. The damage to the component may be in the form of a crack, a small crater or a burnt patch. Refer to Table 1 to locate the component causing the damage to the 2K LCSS PWB.

• Code: 11G-120
• Description: Copy Damage in the 1K LCSS RAP Use this RAP to identify and correct the causes of copy damage in the 1K LCSS.
• Troubleshooting Guides: Check the following: • Look for torn paper in the 1K LCSS paper path. Torn fragments can pass through the IOT and 1K LCSS paper path without causing a problem until they finally wedge themselves at some point. • Ensure that the shaft diverter assembly, PL 11.118 Item 13, operates correctly and has it’s full movement. • Ensure that the jam clearance guide, PL 11.122 Item 6, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the 1K LCSS paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the jam clearance guide, PL 11.122 Item 6, and the entry guide cover, PL 11.122 Item 5, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 11H-110
• Description: Copy Damage in the 2K LCSS RAP Use this RAP to identify and correct the causes of copy damage in the 2K LCSS.
• Troubleshooting Guides: Check the following: • Look for torn paper in the 2K LCSS paper path. Torn fragments can pass through the IOT and 2K LCSS paper path without causing a problem until they finally wedge themselves at some point. A likely place for a piece of paper to be wedged is at the hole punch assembly, where the top and bottom guides form the narrowest part of the paper path. • Ensure that the shaft diverter assembly, PL 11.22 Item 13, operates correctly and has full movement. • Ensure that the hole punches park at the fully open position. If they protrude even slightly, a jam will occur in the narrow paper path of the hole punch. • Ensure that the jam clearance guide, PL 11.24 Item 6, closes and latches correctly. Check that the magnet at the rear is located and functions correctly. Check the clip at the front is positioned correctly. • Ensure that all idler rolls in the 2K LCSS paper path are free to rotate, particularly those on the jam clearance guide, where the paper turns through 90 degrees. • Ensure that the paper path ribs of the jam clearance guide, PL 11.24 Item 6, and the entry guide cover, PL 11.24 Item 5, are free of “scores” and “nicks”. Check also for contamination and glue from label stock.

• Code: 11H-120
• Description: Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type, especially recycled paper, can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll position sensor, PL 11.104 Item 11, the flag, PL 11.104 Item 7 and the paddle motor assembly, PL 11.104 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.112. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.120. • Inspect the four spring loaded guides on the output cover, PL 11.100 Item 7. Ensure that they are correctly located and are free to move up and down.

• Code: 11J-110
• Description: Mis-Registration in Stapled Sets and Non-Stapled Sets RAP Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in staples missing some sheets in the set, or poorly registered non-stapled sets.
• Troubleshooting Guides: The most likely cause of mis-registration is paper condition and/or damage such as curl, wrinkle, creases, dog ears, etc. Curl, wrinkle and creases are probably caused in the IOT, go to IQ1 Image Quality Entry RAP. For other copy/print damage and dog ears, go to the 11H-110 Copy Damage in the 2K LCSS RAP. Check the following: • Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Turn over the paper stack in the tray in use. • Use a new ream of paper in the tray in use. • Paper type especially recycled paper can lead to registration problems. Try changing to a different brand or type of paper. • Ensure that the guides in the paper trays are correctly set and reported on the UI for the paper size loaded. • Check that paper type is set correctly. If heavyweight paper is used but not set in the UI, the compiler capacity can be exceeded. • Check for obstructions in the compiler. • Ensure that the paddle roll operates correctly and that the paddles are not damaged. The paddles should park completely inside the top section of the compiler, with the shorter paddle in a vertical position. If all of the paddles are out of position, check the paddle roll position sensor, PL 11.8 Item 11, the flag, PL 11.8 Item 7 and the paddle motor assembly, PL 11.8 Item 10. If only one paddle is mis-aligned with the others, it can be re-positioned by hand (they are not bonded to the shaft). • Make sure the paddles are clean. If necessary, use formula A cleaning fluid, PL 26.10 Item 2 to clean the paddles. • Ensure that the tampers operate correctly, i.e. are not stalling or losing position during the job. Inspect the tampers for damage, if necessary install new parts. PL 11.16. • Inspect the bin 1 entry nips for roll damage. The idlers should be held against the rubber driving rolls and they should be free to rotate within their support springs. If necessary, install new parts, PL 11.23. • Inspect the four spring loaded guides on the output cover, PL 11.2 Item 7. Ensure that they are correctly located and are free to move up and down.

• Code: 11J-120
• Description: 1K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 1K LCSS.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.100 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-120 1K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 is working correctly. Refer to the 11-030- 120, 11-334-120, 11-335-120, 11-336-120 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 11-005-120, 11-006-120, 11- 310-120, 11-311-120 Front Tamper Move Failure RAP and 11-007-120, 11-008-120, 11- 312-120, 11-313-120, 11-319-120 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if Mod. TAG L-013 LCSS bin 1 kit is installed on the finisher. – Machine that regularly process large stacks of A4/8.5×11 inch LEF paper should have the LCSS bin 1 W/TAG L-013 kit installed, PL 11.100 Item 10. – Machines that regular process small stacks of A4/8.5×11 inch LEF, A3/11×17 inch and A4/8.5×11 inch SEF paper should have the standard W/OTAG L-013 bin 1 installed, PL 11.100 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 11K-110
• Description: 2K LCSS Poor Stacking RAP Use this RAP to find the cause of poor stacking in the 2K LCSS.
• Troubleshooting Guides: Check the following; • Look for sets that are not dropping back fully in bin 1 and therefore not operating the bin 1 level sensors: – Large paper sizes should not be stacked on top of small paper sizes. – Ensure that the paper stack in each paper tray has been fanned. – Turn over the paper stack in each paper tray. – Ensure that all paper or other copy stock being used is within the size and weight specifications. Refer to GP 20 Paper and Media Size Specifications. – Try using a fresh ream of paper. – Ensure that the edge guides of all paper trays are adjusted correctly for the paper size and that the trays are fully closed. – Check that bin 1 is seated correctly and the bin 1 alignment clip is in position, PL 11.2 Item 13. • Labels must not be fed to bin 1, but to bin 0 only. • It is recommended that transparencies are fed to bin 0 whenever possible. • Check that bin 1 is level front to back, if necessary perform ADJ 11.1-110 2K LCSS Bin 1 Level. • Check that the bin 1 upper level sensor, Q11-332 and the bin 1 lower level sensor, Q11- 333 are working correctly. Refer to the 11-030-110, 11-334-110, 11-335-110, 11-336-110 Bin 1 Movement Failure RAP. • Check the operation of the front and rear tampers. Refer to 11-005-110, 11-006-110, 11- 310-110, 11-311-110 Front Tamper Move Failure RAP and 11-007-110, 11-008-110, 11- 312-110, 11-313-110, 11-319-110 Rear Tamper Move Failure RAP. • Check that the output device is not near an air conditioning or ventilation output duct. Air flow across the output bins can cause poor stacking. • Check if Mod. TAG F-013 LCSS bin 1 kit is installed on the finisher. – Machine that regularly process large stacks of A4/8.5×11 inch LEF paper should have the LCSS bin 1 W/TAG F-013 kit installed, PL 11.2 Item 16. – Machines that regular process small stacks of A4/8.5×11 inch LEF, A3/11×17 inch and A4/8.5×11 inch SEF paper should have the standard W/OTAG F-013 bin 1 installed, PL 11.2 Item 10. • Check the output copies for curl, refer to IQ5.

• Code: 12-301
• Description: Offset Catch Tray Failure RAP 12-301 The offset catch tray has not made an index position within 450 ms of the last index position being made.
• Troubleshooting Guides: . Go to Flag 1 and Flag 2. Check the OCT wiring, GP 7. The wiring is good. Y↓N→Repair the wiring or install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 to check the OCT motor, MOT12-005. MOT12-005 runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-005 and stack code 12-301 to check the OCT index sensor, Q12-301. The display changes as the motor runs. Y↓N→Install a new OCT, PL 12.10 Item 1. Enter dC330, code 12-300 to check the OCT tray 90% full sensor, Q12-300. Actuate the sensor. The display changes. Y↓N→Check the sensor actuator. If necessary install a new OCT, PL 12.10 Item 1. Perform SCP 6 Final Actions RAP.

• Code: 14-110A
• Description: Scan Carriage Home Sensor RAP (W/O TAG 150)
• Troubleshooting Guides: Go to Flag 3. Check for +24V on P/J135 between pins 1 to 3 and 2 to 4 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to the 01G +24V Distribution RAP. • Go to the 01B 0V Distribution RAP, refer to the 24V return. Go to Flag 3. Check for +12V on P/J135 between pins 6 to 8 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to 01F +12V Distribution RAP. • Go to 01B 0V Distribution RAP, refer to the 12V return. Check that +24V is available in the scanner by entering the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→Go to Flag 3. Check for +24V on P/J455 between pins 1 to 2 and 3 to 4 on the scanner PWB. Also check for +12V on P/J450 between pins 1 and 2 on the CCD PWB. The voltages are good. Y↓N→Check the harnesses between the power distribution PWB, the scanner PWB and the CCD PWB. If necessary, install a new single board controller module/scanner driver PWB/CCD PWB harness PL 14.25 Item 13, CCD PWB/Scanner PWB harness PL 14.25 Item 23. Go to the 14D Exposure Lamp Failure RAP. Check that +5V is available in the scanner by entering the dC330 input code 14-310, actuate the input module angle sensor by opening and closing the DADH. The display changes. Y↓N→Go to Flag 4. Check for +5V on P/J451 pins 1 to 2 on the CCD PWB right side. The voltage is good. Y↓N→Perform the following: • Check all harness connectors on the scanner PWB and CCD PWB are securely connected. • Check the CCD PWB for damaged components. Install new components as necessary: – Scanner PWB, PL 14.25 Item 4. Go to the 14A Scanning Document Size RAP and check the input module angle sensor, Q14-310. Go to Flag 4. Check for +5V on P/J452 pins 17 to 18 on the scanner PWB. The voltage is good. Y↓N→Check the harness between P/J451 and P/J452. If necessary, install a new harness, PL 14.25 Item 23. Enter dC330 code 14-100 to check the scan carriage home sensor, Q14-100. Activate Q14- 100. The display changes. Y↓N→Go to Flag 1. Check the scan carriage home sensor, Q14-100. Refer to: • GP 11 How to Check a Sensor. • P/J454, scanner PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V and 5V return. Repair or install new components as necessary: • Sensor harness. • Scan carriage home sensor, PL 14.25 Item 16. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. Perform ADJ 14.1 Optics Cleaning Procedure. Switch off the machine, GP 14. Open the DADH or document cover. Switch on the machine, GP 14. Observe the scan carriage as the machine initializes. The scan carriage moves away from and back to the scan carriage home sensor. Y↓N→Go to Flag 2. Check the wiring and P/J457. The wiring and connector are good. Y↓N→Repair the wiring and connector. If necessary, install a new scan motor, PL 14.25 Item 2. Perform the following: • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18. • If necessary install a new scan motor, PL 14.25 Item 2. • If necessary install a new scanner, PL 14.25 Item 1. The sensor and scan motor are working correctly, the fault may be intermittent. Check the following: • The connectors are fully seated and the wiring is not damaged. • Q14-100 is mounted correctly. • Check that the scanner drive belt is not loose, causing the belt to slip, refer to. If necessary, Scan Motor and re-position the scan motor so that the belt does not slip. • Check the scan motor bracket, the rubber component can fail, allowing the motor to move out of position. If necessary, install a new scan motor bracket, PL 14.25 Item 18.

• Code: 14-110B
• Description: Scan Carriage Home Sensor RAP (W/TAG 150)
• Troubleshooting Guides: Go to Flag 3. Check for +24V on P/J135 between pins 1 to 3 and 2 to 4 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to the 01G +24V Distribution RAP. • Go to the 01B 0V Distribution RAP, refer to the 24V return. Go to Flag 3. Check for +12V on P/J135 between pins 6 to 8 on the power distribution PWB. The voltage is good. Y↓N→As necessary, perform the steps that follow: • Go to 01F +12V Distribution RAP. • Go to 01B 0V Distribution RAP, refer to the 12V return. Check that +24V is available in the scanner by entering the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→Go to Flag 3. Check for +24V on P/J920 between pins 1 to 2 and 3 to 4 on the scanner PWB. Also check for +12V on P/J920 between pins 1 and 2 on the scanner PWB. The voltages are good. Y↓N→Check the harnesses between the power distribution PWB and the scanner PWB. If necessary, install a new single board controller PWB/DADH comms/scanner power harness PL 14.15 Item 5. Go to the 14D Exposure Lamp Failure RAP. Check that +5V is available in the scanner by entering the dC330 input code 14-310, actuate the input module angle sensor by opening and closing the DADH. The display changes. Y↓N→Go to Flag 4. Check for +5V on P/J136 between pins 1 to 4 on the PDB PWB. Also check for +3.3V on P/J136 between pins 2 and 3 on the PDB PWB. The voltages are good. Y↓N→lnstall new components as necessary: • PDB PWB, PL 3.24 Item 5. Go to the 14A Scanning Document Size RAP and check the input module angle sensor, Q14-310. Go to Flag 4. Check for +5V on P/J920 between pins 7 to 8 on the scanner PWB. Also check for +3.3V on P/J920 between pins 15 and 16 on the scanner PWB. The voltages are good. Y↓N→Check the harness between P/J136 and P/J920. If necessary, install a new SBC PWB/ DADH comms/scanner power harness, PL 14.15 Item 5. Enter dC330 code 14-100 to check the scan carriage home sensor, Q14-100. Activate Q14- 100. The display changes. Y↓N→Check Q14-100. Refer to: • GP 11 How to Check a Sensor. • P/J924, Scanner PWB. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V and 5V return. Repair or install new components as necessary: • Sensor harness. • Scan carriage home sensor, PL 14.15 Item 16. • Scanner PWB, PL 14.15 Item 4. • Scanner, PL 14.10 Item 1. Perform ADJ 14.1 Optics Cleaning Procedure. Switch off the machine, GP 14. Open the DADH or document cover. Switch on the machine, GP 14. Observe the scan carriage as the machine initializes. The scan carriage moves away from and back to the scan carriage home sensor. Y↓N→Go to Flag 2. Check the wiring and P/J929. The wiring and connector are good. Y↓N→Repair the wiring and connector. Perform the following: • If necessary install a new scan motor, PL 14.15 Item 2. • If necessary install a new scanner, PL 14.10 Item 1. The sensor and carriage motor are working correctly, the fault may be intermittent. Check the following: • The connectors are fully seated and the wiring is not damaged. • Q14-100 is mounted correctly. • Check that the scanner drive belt is not loose, causing the belt to slip. If necessary reposition the scan motor so that the belt does not slip.

• Code: 14-310
• Description: CCD PWB Not Detected RAP (W/O TAG 150) 14-310 The scanner PWB detects an abnormal power supply voltage or a CCD PWB failure.
• Troubleshooting Guides: Go to Flag 1. Check the following voltages at P/J135 on the power distribution PWB: • +24V between pins 1 and 3. • +24V between pins 2 and 4. The voltages are good. Y↓N→Disconnect P/J135. Check the voltages again at P/J135 on the power distribution PWB. The voltages are good. Y↓N→Go to the following RAPs: • 01B 0V Distribution RAP, refer to the 24V return. • 01G +24V Distribution RAP. Check for a short circuit in the harness between P/J135 and P/J455. Repair the harness, or install a new harness, PL 14.25 Item 13. If the harness is good, install a new scanner PWB, PL 14.25 Item 4. Check that +24V is available in the scanner by entering the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→Remove the CVT glass and document glass. Remove the PWB cover, 3 screws, PL 14.25 Item 1. Re-install the scanner top cover and GUI, but do not install the screws. Re-connect the power cord and switch on the machine, GP 14. Go to Flag 1. Check the following voltages at P/J455 on the scanner PWB: • +24V between pins 1 and 3. • +24V between pins 2 and 4. The voltages are good. Y↓N→Check for a open circuit on the harness between P/J135 and P/J455. Repair the harness, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1 Optics Cleaning Procedure. Go to the 14D Exposure Lamp Failure RAP. Go to Flag 2. Check the following voltages at P/J135 on the power distribution PWB: • +12V between pins 8 and 6. • +3.3V between pins 7 and 5. The voltages are good. Y↓N→Disconnect P/J135. Check the voltages again at the connector on the power distribution PWB. The voltages are good. Y↓N→Go to the relevant RAP: • 01B 0V Distribution RAP, refer to the 12V return and 3.3V return. • 01F +12V Distribution RAP. • 01D +3.3V Distribution RAP. Check for a short circuit on the harness between P/J135 and P/J450. Repair the harness, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1 Optics Cleaning Procedure. Go to Flag 2. Check the following voltages at P/J450 on the CCD PWB: • +12V between pins 1 and 2. • +3.3V between pins 3 and 4. The voltages are good. Y↓N→Check for an open circuit in the harness between P/J135 and P/J450. Repair the harness, or install a new harness, PL 14.25 Item 13. Perform ADJ 14.1 Optics Cleaning Procedure. Install new components in the following order: • CCD harness, PL 14.25 Item 5. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1.

• Code: 14-320
• Description: CVT Active Hot Line in Wrong State RAP 14-320 The CVT active hot line (DADH) is in the wrong state before a scan calibration or scan.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault code is still present. Y↓N→Perform SCP 6 Final Actions. Check the leads and the connections that follow: • (W/O TAG 150) Check between PJ188 pin 5 on the DADH PWB and PJ102 pin 1 on the single board controller PWB. Refer to wiring diagram WD 12 a. (W/TAG 150) Check between PJ921 pin 5 on the Scanner PWB (W/TAG 150), inline connector PJ102, PJ152 pin 17 and PJ188 pin 5 on the DADH PWB. Refer to wiring diagrams WD 13 and WD 16.

• Code: 14-322
• Description: Platen Active Hot Line in Wrong State RAP (W/O TAG 150) 14-322 The platen active hot line is in the wrong state before a scan calibration or scan.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault code is still present. Y↓N→Perform SCP 6 Final Actions. Check between PJ452 pin 5 and pin 6 on the scanner PWB W/O TAG 150 and PJ451 pin 13 and pin 14 on the CCD PWB. Refer to WD 15.

• Code: 14-340
• Description: Scanner AGC Failure RAP 14-340 The scanner AGC (automatic gain control) failure has been detected during calibration or before the start of scan.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault code is still present. Y↓N→Perform SCP 6 Final Actions. Check that the lamp illuminates correctly. Install new components as required. • (W/O TAG 150) Exposure lamp, PL 14.25 Item 9. • (W/TAG 150) Exposure lamp, PL 14.15 Item 9.

• Code: 14-703A … 14-706A, 14-712A, 14-714A, 14-716A, 14-718A
• Description: Failure To Calibrate RAP (W/O TAG 150) Initial Actions Make sure that the correct RAP is used. To identify the correct RAP to use, go to the 14-703 to 14-706, 712, 714, 716, 718 Failure to Calibrate Entry RAP.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Go to Flag 1 and Flag 2. Check for the following voltages at P/J135 on the power distribution PWB: • +24V between pins 1 and 3, Flag 1. • +24V between pins 2 and 4, Flag 1. • +12V between pins 6 and 8, Flag 2. • +3.3V between pins 5 and 7, Flag 2. The voltages are good. Y↓N→Refer to the following: • Go to 01B 0V Distribution RAP, refer to the 24V return and 12V return. • 01G +24V Distribution RAP. • 01F +12V Distribution RAP. Remove the CVT glass and document glass. Check that all optics mirrors are securely attached and correctly aligned. Check that the light path to the CCD array is clear of obstructions. The optical path is good. Y↓N→Correct the mirror alignment, clear the light path or install a new scanner, PL 14.20 Item 1. Check the CCD assembly for loose electrical connections or misalignment of the assembly. The CCD assembly is good. Y↓N→Correct the problem or install a new scanner, PL 14.20 Item 1. Check the scanner PWB for loose connections or damage. The scanner PWB is good. Y↓N→Install a new scanner PWB, PL 14.25 Item 4. Check the wiring between P/J135 and P/J455, also between P/J135 and P/J450, refer to GP 7. The wiring is good. Y↓N→Repair the wiring. Check the tension of the scanner drive belt, refer to. A loose drive belt can cause the belt to slip. The scanner drive belt is good. Y↓N→Refer to Scan Motor. Re-position the scan motor so that the belt does not slip. Inspect the calibration strips on the front underside of the CVT glass and document glass. The calibration strips are undamaged. Y↓N→Install a new CVT glass, PL 14.20 Item 4 and / or a new document glass, PL 14.20 Item 5. Clean the calibration strips, using a cleaning cloth dampened with water. Re-assemble the parts. Turn on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Install new parts in the following order: • Exposure lamp, PL 14.25 Item 9. • Single board controller PWB module / CCD PWB harness, PL 14.25 Item 5. • Scanner PWB, PL 14.25 Item 4. • Single board controller PWB, PL 3.24 Item 3. • Scanner, PL 14.20 Item 1.

• Code: 14-703B … 14-706B, 14-712B, 14-714B, 14-718B
• Description: Failure To Calibrate RAP (W/TAG 150)
• Troubleshooting Guides: shows the component location. Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Perform the following: • Remove the DADH. • Remove the scanner top cover. • Reinstall the DADH. Go to Flag 1. Check the voltages at P/J135 on the power distribution PWB. As necessary, refer to: • 01D +3.3V Distribution RAP. • 01E +5V Distribution RAP. • 01F +12V Distribution RAP. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Check that the CCD PWB/Scanner PWB ribbon cable 1, PL 14.15 Item 15 and CCD PWB/ Scanner PWB ribbon cable 2, PL 14.15 Item 23 are undamaged and correctly connected. Go to Flag 1. Check the wiring between P/J135 and P/J136 on the power distribution PWB in the SBC PWB module, and P/J920 on the scanner PWB. Repair as necessary or install a new SBC PWB/DADH comms/scanner power harness, PL 14.15 Item 5. Inspect the calibration strips on the front underside of the CVT glass and document glass. The calibration strips are undamaged. Y↓N→Install a new CVT glass, PL 14.20 Item 4 and/or a new document glass, PL 14.20 Item 5. Clean the white CVT strips, under the front edges of the document glass and the CVT glass, using a cleaning cloth dampened with film remover, PL 26.10 Item 4. Re-assemble the parts. If the fault persists, install new components as necessary: • Scan carriage ribbon cable, PL 14.15 Item 10. • Scanner PWB, PL 14.15 Item 4. • Scanner, PL 14.20 Item 1. Exposure Lamp Check CAUTION When measuring voltages of the scanner PWB, take special care not to short any two pins together. b. Remove the document size sensor cover. Go to Flag 2 and check the +24V at P/J926 on the scanner PWB (W/TAG 150), between pins 6 and 3. If +24V cannot be measured, check that there is no short circuit between P/J926, pins 6 and 3. As necessary install new components: • Scanner PWB, PL 14.15 Item 4. • Scan carriage ribbon harness, PL 14.15 Item 10. c. Measure the lamp enable signal between P/J926 pin 4 on the scanner PWB (W/ TAG 150) and the chassis, and enter the dC330 output code 14-005. The signal should change from +24V to 0V. If the signal does not change, install a new scanner PWB W/TAG 150, PL 14.15 Item 4. Go to Flag 3. Check the wiring between P/J1 on the exposer lamp inverter and P/J926 on the scanner PWB. Go to Flag 4. Check the wiring between the exposure lamp, PL 14.15 Item 9 and P/J2 on the exposure lamp inverter, NOTE: The fuse of the exposure lamp inverter is not replaceable Check the fuse in the exposure lamp inverter, see above note. If necessary, install new components: • Scan carriage ribbon cable, PL 14.15 Item 10. • Exposure lamp inverter PWB, PL PL

• Code: 14-710
• Description: NVM Value Out Of Range RAP 14-710 The scanner PWB has received an NVM value from the single board controller PWB that is out of range, high or low.
• Troubleshooting Guides: Switch off the machine, then switch on the machine, GP 14. The fault is still present. Y↓N→Perform SCP 6 Final Actions. Perform dC132 NVM Initialization, copier NVM initialization.

• Code: 14-730
• Description: Scanner Application Card Failure RAP 14-730 There is no response or an incorrect response to the command issued by the scan service.
• Troubleshooting Guides: Perform the following: 1. Switch off the machine, then switch on the machine, GP 14. 2. Check that the harness from PJ152 is not routed under the single board controller PWB. If the harness was under the PWB, examine the harness sleeving for punctures or other damage. If necessary, install a new DADH/power distribution PWB harness, PL 3.24 Item 6. Route the new harness to the right, away from the single board controller PWB. If this has caused a blown fuse F1 on the power distribution PWB, install a new power distribution PWB, PL 3.24 Item 5. NOTE: This fault has been caused on a number of machines by bad routing of the DADH/ power distribution PWB harness PL 3.24 Item 6.

• Code: 14B
• Description: Scanning Document Size RAP (W/O TAG 150)
• Troubleshooting Guides: Check that the input module angle sensor actuator is not damaged, if necessary, install a new input module angle sensor actuator, PL 14.25 Item 21. Enter the dC330 input code 14-310. Actuate the input module angle sensor, Q14-310 by opening and closing the DADH. The display changes. Y↓N→Go to Flag 2. Check for +12V on P/J135 between pins 6 and 8 on the power distribution PWB. The voltage is good. Y↓N→Go to the following RAPs: • 01B 0V Distribution RAP, refer to the 12V return. • 01F +12V Distribution RAP. Go to Flag 4. +5V is available at pin 3 on Q14-310 connector (yellow wire). Y↓N→Remove the CVT glass and document glass. Remove the PWB cover, 3 screws, PL 14.25 Item 1. Re-install the scanner top cover and GUI, but do not install the screws. Re-connect the power cord and switch on the machine, GP 14. Go to Flag 2. Check for +12V on P/J450 between pins 1 and 2 on the CCD PWB. The voltage is good. Y↓N→Check the harness between P/J135 and P/J450 for an open or short circuit. Repair the wiring, or install a new harness, PL 14.25 Item 13. Go to Flag 3. Check for +5V on P/J451 between pins 1 and 2 on the scanner PWB. The voltage is good. Y↓N→Install a new scanner, PL 14.20 Item 1. Go to Flag 3. Check for +5V on P/J452 between pins 17 and 18. The voltage is good. Y↓N→Check the connectors on the ribbon cable between P/J451 and P/J452 are correctly installed. If necessary install a new harness, PL 14.25 Item 5. +5V is available at P/J458 pins 1 and 4, also on P/J454 pin 4. Y↓N→Install a new scanner drive PWB, PL 14.25 Item 4. Check the wiring between P/J454 and Q14-310 for an open circuit. Go to Flag 4. Check the input module angle sensor, refer to: • P/J454, scanner PWB. • GP 11 How to Check a Sensor. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V return. Repair or install new components as necessary: • Input module angle sensor, PL 14.25 Item 16. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. Raise the DADH. Enter the dC330 input code 14-315. Actuate the document size sensor 1 by placing a piece of paper on the document glass above the sensor. Enter the dC330 input code 14-320 and repeat the test for document size sensor 2. The display changes for both sensors. Y↓N→Go to Flag 1. Check the document size sensors 1 and 2, refer to: • GP 11 How to Check a Sensor. NOTE: If necessary, temporarily install the document glass when checking the size sensors, to ensure that the document is the correct distance from the sensor. • 01D +3.3V Distribution RAP. • 01B 0V Distribution RAP, refer to the 3.3V return. Repair or install new components as necessary: • Document size sensor, PL 14.25 Item 3. • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. The scanner is working correctly, perform dC604 Registration Setup.

• Code: 14C
• Description: Scanning Document Size RAP (W/TAG 150)
• Troubleshooting Guides: shows the component location. Go to Flag 1. Check the voltages at P/J136 on the power distribution PWB. As necessary, refer to: • 01D +3.3V Distribution RAP. • 01E +5V Distribution RAP. • 01G +24V Distribution RAP. • 01B 0V Distribution RAP. Remove the following components, • DADH. • Document glass. • Document size sensor cover. Check the wiring between P/J136 on the power distribution PWB in the single board controller PWB module and P/J920 on the scanner PWB. Repair as necessary or install a new single board controller PWB/DADH comms/scanner power harness, PL 14.15 Item 5. Check that the input module angle sensor actuator is not damaged, if necessary, install a new actuator, PL 14.15 Item 21. Switch the machine off, then switch the machine on GP 14. The fault is still present Y↓N→Perform SCP 6 final actions. Reinstall the DADH. Enter the dC330 input code 14-310, Document Handler Angle Sensor and actuate the input module angle sensor, Q14-310 by opening and closing the DADH. The display changes. Y↓N→Go to Flag 2. Check the input module angle sensor, Q14-310. Refer to GP 11, How to Check a Sensor. Repair or install new components as necessary: • Input module angle sensor, PL 14.15 Item 16. • Scanner PWB, PL 14.15 Item 4. Reinstall the document size sensor cover. Raise the DADH, enter the dC330 input code 14-315, actuate the document size sensor 1, Q14-315 by placing a piece of paper above the sensor. Enter the dC330 input code 14-320 and repeat the test for document size sensor 2, Q14-320. The display changes for both sensors. Y↓N→Go to Flag 3. Check the document size sensors 1 and 2, refer to: • GP 11 How to Check a Sensor. NOTE: If necessary, temporarily install the document glass when checking the size sensors, to ensure that the document is the correct distance from the sensor. Repair or install new components as necessary: • Document size sensor, PL 14.15 Item 3. • Scanner PWB, PL 14.15 Item 4. Reassemble the scanner, then perform dC604 Registration Setup.

• Code: 14D
• Description: Exposure Lamp Failure RAP (W/O TAG 150), use this RAP when the exposure lamp does not light, and there is no automatic gain control signal. NOTE: For W/TAG 150 machines, go to the 14-703B to 14-706B, 712B, 714B, 718B Failure to Calibrate RAP (W/TAG 150).
• Troubleshooting Guides: Go to Flag 2. Check the following voltages at P/J135 on the power distribution PWB. • +24V between pins 1 and 3. • +24V between pins 2 and 4. The voltages are good. Y↓N→Go to 01B 0V distribution RAP, refer to the 24V return and 01G +24V Distribution RAP. Remove the CVT glass and document glass. Remove the PWB cover, 3 screws, PL 14.25 Item 1. Re-install the scanner top cover and GUI, but do not install the screws. Re-connect the power cord, switch on the machine, GP 14. Go to Flag 2. Check for the following voltages at P/J455 on the scanner PWB. • +24V between pins 1 and 2. • +24V between pins 3 and 4. The voltages are good. Y↓N→Check the harness between P/J135 and P/J455. Repair the harness, or install a new harness, PL 14.25 Item 13. Enter the dC330 output code 14-005. The exposure lamp illuminates. Y↓N→WARNING Do not install a fuse of a different type or rating. Installing the wrong type or rating of fuse can cause overheating and a risk of fire. Check the fuse. Refer to, to remove the fuse. The fuse is good. Y↓N→Install a new fuse, PL 14.25 Item 11. Re-install the scanner top cover and GUI, but do not install the screws. Switch on the machine, GP 14. Enter the dC330 output code 14-005. The new fuse fails. Y↓N→The lamp is lit. Y↓N→Go to Flag 1. Check the lamp ribbon harness between P/J456 and P/ J463 for open or short circuits. The lamp ribbon harness is good. Y↓N→Install a new lamp ribbon harness, PL 14.25 Item 10. Install new components in the following order: • Exposure lamp, PL 14.25 Item 9. • Exposure lamp inverter, PL 14.25 Item 12. Perform ADJ 14.1 Optics Cleaning Procedure. Perform ADJ 14.1 Optics Cleaning Procedure. Install new components in the following order: • Exposure lamp, PL 14.25 Item 9 and exposure lamp fuse, PL 14.25 Item 11. • Exposure lamp inverter, PL 14.25 Item 12 and exposure lamp fuse, PL 14.25 Item 11. Perform ADJ 14.1 Optics Cleaning Procedure. Switch on the copier. Go to Flag 1. Disconnect P/J456 and check the following voltages at P/J456 on the scanner PWB: • +24V between pins 1 and 7. • +24V between pins 2 and 8. • +24V between pins 3 and 9. The voltages are good. Y↓N→Install a new scanner PWB, PL 14.25 Item 4. Re-connect P/J456. Disconnect P/J463. Check the following voltages on the inverter end of the harness. • +24V between pins 1 and 7. • +24V between pins 2 and 8. • +24V between pins 3 and 9. The voltages are good. Y↓N→Install a new lamp ribbon harness, PL 14.25 Item 10. Re-connect P/J463. +10V is available at PJ/463 pin 4. Y↓N→Install a new exposure lamp inverter, PL 14.25 Item 12. +10V is available at PJ/456 pin 6. Y↓N→Install a new lamp ribbon harness, PL 14.25 Item 10. Go to Flag 1. Connect a test meter between pins 6 and 1 of P/J456 on the scanner PWB. Enter the dC330 output code 14-005. The voltage changes from +10V to 0V when the code is entered. Y↓N→Install new components in the following order: • Scanner PWB, PL 14.25 Item 4. • Scanner, PL 14.20 Item 1. Check the lamp ribbon harness between P/J456 and P/J463. The lamp ribbon harness is good. Y↓N→Install a new lamp ribbon harness, PL 14.25 Item 10. Install new components in the following order: • Exposure lamp, PL 14.25 Item 9. • Exposure lamp inverter, PL 14.25 Item 12. • Scanner PWB, PL 14.25 Item 4. Perform ADJ 14.1 Optics Cleaning Procedure. The automatic gain control circuit does not see the light from the exposure lamp. Check for misplaced optics mirrors or an obstruction in the light path. If necessary, install a new scanner, PL 14.20 Item 1.

– About get help with reseting Epson inkpad or others, click here

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Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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