Xerox WorkCentre 5330 error and solving error codes

Xerox WorkCentre 5330 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 5330
– Xerox WorkCentre 5330 Error Codes with quick guides:

• Code: 003-311
• Description: IIT CDI Interface Mismatch RAP. Error detected when information sent to controller from IIT via IIT CDI I/F during initialization of controller is insufficient. (e.g. bad combination of controller SW and IIT SW)
• Troubleshooting Guides: • Reload correct Controller and IIT Software (GP 16). • Replace IIT PWB (Switch the EEPROM) (PL 1.6) • Replace the ESS PWB (PL 35.2)

• Code: 003-318
• Description: IIT Software RAP.
• Troubleshooting Guides: • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw • Reload Software (GP 16) • Replace IIT PWB (Switch the EEPROM) (PL 1.6) • If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

• Code: 003-319
• Description: IIT Video Driver Detection RAP One of the following errors is detected: • Compression Threshold overflow • DMA Transfer error • Other system compression errors
• Troubleshooting Guides: • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Reload Software (GP 16) • Replace IIT PWB (Switch the EEPROM) (PL 1.6) • If the problem persists, replace the ESS PWB (PL 35.2). (If not fixed by this, reinstall the original ESS PWB and RAM DIMM.)

• Code: 003-320
• Description: IISS-ESS Communication 1 RAP An abnormal parameter is set as the argument for the send function. After avoiding detection condition of 116-389 at power on, extended memory capacity in document scanning area below 256MB is detected with IITsc-detected Fault Code, while Fax Card is mounted.
• Troubleshooting Guides: • Disconnect and reconnect the IIT Harness (PL 1.6). • Reload Software (GP 16). • If the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

• Code: 005-121
• Description: DADF Feed Out Sensor On Jam RAP After feeding started (DADF Feed Motor On (CW)) in Duplex, the DADF Feed Out Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Remove the DADF Rear Cover and open the Top Cover. Enter the Diag Mode, turn ON Component Control [005-205]. Activate the Actuator of the DADF Feed Out Sensor manually. Does the display change between High/Low? Y↓N→Disconnect the DADF Feed Out Sensor connector P/J772. Is High displayed? Y↓N→Check the wire between the DADF Feed Out Sensor P/J772-2 and the DADF PWB P/J757-5 for a short circuit. If no problems are found, replace the DADF PWB (PL 51.2). Is the voltage between the DADF Feed Out Sensor P/J772-1 (+) and P/J772-3 (-) +5VDC? Y↓N→Check the wires between the DADF PWB P/J757-6 and the DADF Feed Out Sensor P/J772-1, as well as between the DADF PWB P/J757-4 and the DADF Feed Out Sensor P/J772-3 for open circuits and poor contacts. Replace the DADF Feed Out Sensor (PL 51.6). Press the Stop button. Turn ON Component Control [005-010] (DADF Feed Motor). Does the DADF Feed Motor operate? Y↓N→Is the voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y↓N→Is the voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y↓N→Is the voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y↓N→Refer to BSD 5.1 – Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2. Replace the DADF PWB (PL 51.2). Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5, as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor P/J776-2 for an open circuit and poor contact. Turn OFF the power and disconnect P/J754 from the DADF PWB. Measure the wire wound resistance of the Motor. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 • Between P/J754 pin-B2 and P/J754 pin-B3/B4 Is the resistance approximately 1Ohm for each? Y↓N→Replace the DADF Feed Motor (PL 51.5). Replace the DADF PWB (PL 51.2). Check the following: • The document path for foreign substances. • The DADF Feed/Nudger Roll for contamination, wear or revolution failure. • The DADF Feed Out Sensor Actuator for disengagement, drag and damage.

• Code: 005-122
• Description: DADF Simplex/Side 1 Pre Registration Sensor On Jam RAP • After Pre-Feed started for the first sheet (DADF Feed Motor On (CW)) in Simplex and Duplex, the DADF Pre Registration Sensor did not turn ON within the specified time. • After Pre-Feed started for the second sheet onwards (DADF Feed Motor On (CW)) in Duplex, the DADF Pre Registration Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Open the Top Cover and remove the Invert Chute. Enter the Diag Mode, turn ON Component Control [005-206]. Block the DADF Pre Registration Sensor using a sheet of paper, etc. Does the display change to High? Y↓N→Disconnect the DADF Pre Registration Sensor connector P/J774. Does the display change to High? Y↓N→Check the wire between the DADF Pre Registration Sensor P/J774-2 and the DADF PWB P/J757-11 for a short circuit. If no problems are found, replace the DADF PWB (PL 51.2). Is the voltage between P/J774-1 (+) and P/J774-3 (-) +5VDC? Y↓N→Check the wires between the DADF PWB P/J757-12 and the DADF Pre Registration Sensor P/J774-1, as well as between the DADF PWB P/J757-10 and the DADF Pre Registration Sensor P/J774-3 for open circuits and poor contacts. Replace the DADF Pre Registration Sensor (PL 51.17). Press the Stop button. Turn ON Component Control [005-010] (DADF Feed Motor). Does the DADF Feed Motor operate? Y↓N→Is the voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y↓N→Is the voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y↓N→Is the voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y↓N→Refer to BSD 5.1 – Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2. Replace the DADF PWB (PL 51.2). Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5, as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor P/J776-2 for an open circuit and poor contact. Turn OFF the power and disconnect P/J754 from the DADF PWB. Measure the wire wound resistance of the Motor. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 • Between P/J754 pin-B2 and P/J754 pin-B3/B4 Is the resistance approximately. 1Ohm for each? Y↓N→Replace the DADF Feed Motor (PL 51.5). Replace the DADF PWB (PL 51.2). Check the following: • The document path for foreign substances. • Overly strong Retard pressure. • The DADF Pre Registration Sensor Actuator for disengagement, drag and damage.

• Code: 005-123
• Description: DADF Simplex/Side 1 Registration Sensor On Jam RAP After Pre Registration operation started (DADF Feed Motor On (CCW)), the DADF Registration Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Open the Top Cover and remove the Invert Chute. Enter the Diag Mode, turn ON Component Control [005-110]. Turn ON the DADF Registration Sensor using a sheet of paper, etc. Does the display change to ‘H’ (opposite to the voltage level)? Y↓N→Remove the DADF Rear Cover. Is the voltage between the DADF PWB P/J757-14 (+) and the GND (-) +5VDC? Y↓N→Replace the DADF PWB (PL 51.2). The voltage between the DADF Registration Sensor P/J775-2 (+) and the GND (-) +5VDC? Y↓N→Check the connection between the DADF Registration Sensor P/J775-2 and the DADF PWB P/J757-14 for an open circuit and poor contact. The voltage between the DADF Registration Sensor P/J775-1 (+) and P/J775-3 (-) +5VDC? Y↓N→Check the wires between the DADF PWB P/J757-15 and the DADF Registration Sensor P/J775-1, as well as between the DADF PWB P/J757-13 and the DADF Registration Sensor P/J775-3 for open circuits and poor contacts. Replace the DADF Registration Sensor (PL 51.17). Press the Stop button. Turn ON Component Control [005-008] (DADF Feed Motor). Does the DADF Feed Motor operate? Y↓N→The voltage between the DADF Feed Motor P/J776-5/2 (+) and the GND (-) +24VDC? Y↓N→The voltage between the DADF PWB P/J754-B1/B2 (+) and the GND (-) +24VDC? Y↓N→The voltage between the DADF PWB P/J753-2 (+) and the GND (-) +24VDC? Y↓N→Refer to BSD 5.1 – Document Setting and check the +24VDC circuit to the DADF PWB P/J753-2. Replace the DADF PWB (PL 51.2). Check the wires between the DADF PWB P/J754-B1 and the DADF Feed Motor P/ J776-5, as well as between the DADF PWB P/J754-B2 and the DADF Feed Motor P/J776-2 for an open circuit and poor contact. Turn OFF the power and disconnect P/J754 from the DADF PWB. Measure the wire wound resistance of the Motor. • Between P/J754 pin-B1 and P/J754 pin-B5/B6 • Between P/J754 pin-B2 and P/J754 pin-B3/B4 The resistance approximately 1Ohm for each? Y↓N→Replace the DADF Feed Motor (PL 51.5). Replace the DADF PWB (PL 51.2). Check the following: • The document path for foreign substances. • The Transportation Roll for contamination, wear or revolution failure.

• Code: 005-125
• Description: DADF Registration Sensor Off Jam RAP After the DADF Pre Registration Sensor turned OFF, the DADF Registration Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Feed Motor: Component Control [005-008] (PL 51.5) • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check the circuit between the DADF Registration Sensor and the DADF PWB • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2)

• Code: 005-131
• Description: DADF Invert Sensor On Jam (During Invert) RAP After the DADF Registration Sensor turned ON at Invert, the DADF Invert Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check the circuit between the DADF Registration Sensor and the DADF PWB • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF Invert Sensor: Component Control [005-211] (PL 51.9) • DADF PWB failure. (PL 51.2)

• Code: 005-132
• Description: DADF Invert Sensor On Jam RAP After the Read Speed Control operation started (DADF Registration Motor On (CCW)), the DADF Invert Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Invert Sensor: Component Control [005-211] (PL 51.9) • DADF PWB failure. (PL 51.2)

• Code: 005-134
• Description: DADF Inverter Sensor Off Jam (During Invert) RAP • After the DADF Registration Sensor turned OFF at Invert of the last document, the DADF Inverter Sensor did not turn OFF within the specified time. • During the Invert where there is a next document, after the Read Speed Control operation started (DADF Registration Motor On (CCW)), the DADF Inverter Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check the circuit between the DADF Registration Sensor and the DADF PWB • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF Invert Sensor: Component Control [005-211] (PL 51.9) • DADF PWB failure. (PL 51.2)

• Code: 005-135
• Description: DADF Side 2 Pre Registration Sensor On Jam RAP After the Invert operation started (DADF Registration Motor On (CW)) at Invert, the DADF Pre Registration Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2) • The Gate Solenoid Component Control [005-090] for operation failure • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid (Component Control [005-072])) (PL 51.6).

Solve Xerox WorkCentre 5330 Error codes

• Code: 005-136
• Description: DADF Side 2 Registration Sensor On Jam RAP After the DADF Pre Registration Sensor turned ON at Invert, the DADF Registration Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid (Component Control [005-072])) (PL 51.6) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF Feed Motor: Component Control [005-008] (PL 51.5) • DADF PWB failure. (PL 51.2)

• Code: 005-139
• Description: DADF Invert Sensor Off Jam RAP • After the DADF Registration Sensor turned OFF in the Scan operation, the DADF Invert Sensor did not turn OFF within the specified time. • During the 1 Sided mode scan operation where there is a next document, after the Next Document Scan Read Speed Control started (DADF Registration Motor On (CCW)), the DADF Inverter Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • The Gate Solenoid Component Control [005-090] for operation failure • DADF Registration Motor: Component Control [005-033] (PL 51.5) • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid (Component Control [005-072])) (PL 51.6) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • Check the circuit between the DADF Inverter Sensor and the DADF PWB • DADF Invert Sensor: Component Control [005-211] (PL 51.9) • DADF PWB failure. (PL 51.2)

• Code: 005-145
• Description: DADF Registration Sensor Off Jam (Invert) RAP After the DADF Pre Registration Sensor turned OFF at Invert, the DADF Registration Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • DADF Feed Motor: Component Control [005-008] (PL 51.5) • Check the circuit between the DADF Registration Sensor and the DADF PWB • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2)

• Code: 005-146
• Description: DADF Pre Registration Sensor Off Jam RAP After the DADF Feed Out Sensor turned OFF in 1 Sided mode, the DADF Pre Registration Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • DADF Feed Motor: Component Control [005-010] (PL 51.5) • Check if the Exit Roll is nipping properly. (Including the operations of Exit Nip Release Solenoid (Component Control [005-072])) (PL 51.6) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2)

• Code: 005-147
• Description: DADF Pre Registration Sensor Off Jam (Invert) RAP After the DADF Registration Motor turned ON at Invert, the DADF Pre Registration Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • Transportation failure due to foreign substance in the document path • The surface of the roll for foreign substance • The surface of the roll for wear • Check the sw version of the controller sw – update if required. • DADF Registration Motor: Component Control [005-033] (PL 51.5) • DADF Feed Motor: Component Control [005-010] (PL 51.5) • Check the circuit between the DADF Pre Registration Sensor and the DADF PWB • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • DADF PWB failure. (PL 51.2)

• Code: 005-194
• Description: Size Mismatch Jam On SS Mix-Size RAP In Slow Scan (SS) Mixed mode, it was detected that the size in the Fast Scan Direction was different from the width of the document guide.
• Troubleshooting Guides: Check the following: • Check that the DADF Tray Set Guide operates normally. • Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB • DADF Tray Set Guide Sensors 1-3: Component Control [005-215/216/217] (PL 51.10)

• Code: 005-196
• Description: Size Mismatch Jam On No Mix-Size RAP A document in a different size from the first document was detected in the No Mix mode.
• Troubleshooting Guides: Check the following: • DADF Tray Set Guide Sensors 1-3: Component Control [005-215/216/217] (PL 51.10) • DADF APS Sensor 1: Component Control [005-218] (PL 51.17) • Document Tray Size Sensor 1/2: Component Control [005-221/222] (PL 51.10) • Check the sw version of the controller sw – update if required (GP 16). • If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-197
• Description: Prohibit Combine Size Jam RAP. A prohibited size combination was detected.
• Troubleshooting Guides: Explain to the customer that the following combinations are prohibited. • 5.5 x 8.5 SEF and all the other document sizes. • A5 SEF and all the other document sizes. • B5 SEF, plus 11 x 15 SEF, 11 x 17 SEF, A4 LEF, A3 LEF, 8.5 x 11 LEF.

• Code: 005-198
• Description: Too Short Size Jam RAP It was detected that the document length in Slow Scan direction was out of the specifications. • Simplex mode: shorter than 85mm • Duplex mode: shorter than 110mm
• Troubleshooting Guides: Check the document size a user has scanned. If its length is within the available range for DADF feeding, check the circuit between the DADF Pre Registration Sensor, the DADF Feed Out Sensor, and the DADF PWB. Check the sw version of the controller sw – update if required (GP 16). If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-199
• Description: Too Long Size Jam RAP It was detected that the document length in Slow Scan direction was out of the specifications. • Simplex and Duplex modes: 431.9mm or longer • Fax mode: 1501.0mm or longer
• Troubleshooting Guides: Check the document size a user has scanned. If its length is within the available range for DADF feeding, check the circuit between the DADF Pre Registration Sensor, the DADF Feed Out Sensor, and the DADF PWB. Check the sw version of the controller sw – update if required (GP 16). If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-210
• Description: DADF Download Fail RAP When the IISS starts up (Power ON/Sleep recovery), it was detected that the DADF is in Download Mode.
• Troubleshooting Guides: Complete the DADF software download.

• Code: 005-305
• Description: DADF Feeder Cover Interlock Open (when running) RAP The Feeder Cover Interlock was opened during DADF operation.
• Troubleshooting Guides: Check the following: • The DADF Feeder Cover for misalignment or damage. • DADF Interlock Switch: Component Control [005-212] (PL 51.5) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF Interlock Switch and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-500
• Description: DADF Write Error During Download RAP Job Fail. An error has occurred during the process of writing data to the DADF-ROM (During Download. Not able to carry out normal operation because ROM content is missing.
• Troubleshooting Guides: Retry job. If retry failed, replace the DADF PWB (PL 51.2) and perform download again.

• Code: 005-906
• Description: DADF Feed Out Sensor Static Jam RAP The DADF Feed Out Sensor turns ON at the following timings. 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the DADF Feed Out Sensor for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF Feed Out Sensor: Component Control [005-205] (PL 51.6) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF Feed Out Sensor and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-907
• Description: DADF Pre Registration Sensor Static Jam RAP The DADF Pre Registration Sensor turns ON at the following timings: 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the DADF Pre Registration Sensor for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF Pre Registration Sensor: Component Control [005-206] (PL 51.17) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF Pre Registration Sensor and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-913
• Description: DADF Inverter Sensor Static Jam RAP The DADF Invert Sensor turns On at the timings below. 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the DADF Inverter Sensor for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF Invert Sensor: Component Control [005-211] (PL 51.9) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF Invert Sensor and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-915
• Description: DADF APS Sensor 1 Static Jam RAP The DADF APS Sensor 1 turns ON at the timings below. 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the DADF APS Sensor 1 for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF APS Sensor 1: Component Control [005-218] (PL 51.17) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF APS Sensor 1 and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-916
• Description: DADF APS Sensor 2 Static Jam RAP The DADF APS Sensor 2 turns ON at the timings below. 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the DADF APS Sensor 2 for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF APS Sensor 2: Component Control [005-219] (PL 51.17) • Check the sw version of the controller sw – update if required • If the problem persists, check the circuit between the DADF APS Sensor 2 and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-917
• Description: DADF APS Sensor 3 Static Jam RAP The DADF APS Sensor 3 turns ON at the timings below. 1. When Power is ON 2. At Feeder Cover Interlock Close 3. At Platen Interlock Close
• Troubleshooting Guides: Check the following: • Check the sw version of the controller sw – update if required • Check the DADF APS Sensor 3 for remaining paper, the Actuator for return failure, foreign substances, contamination on sensors, and etc. • DADF APS Sensor 3: Component Control [005-220] (PL 51.17) • If the problem persists, check the circuit between the DADF APS Sensor 3 and the DADF PWB. If no problems are found, replace the DADF PWB (PL 51.2). • Check the sw version of the controller sw – update if required

• Code: 005-940
• Description: DADF No Original RAP Operation Fail. Final document correction notification due to DADF document being pulled out.
• Troubleshooting Guides: • Reload the document. • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete • Check the sw version of the controller sw – update if required

• Code: 005-941
• Description: Doc Number of Sheets is Insufficient RAP Operation Fail. Though all documents/N documents reloaded, the machine detected one or more documents were missing. Whether all documents or N documents are reloaded, the machine detects one or more documents are missing while skipping scanned documents (i.e. feeding them without scanning them). If a failure occurs before the machine finishes scanning documents and outputs them, the machine skips scanned documents even if it instructs the user to reload N documents.
• Troubleshooting Guides: • As the number of documents is insufficient, reload a proper number of documents. • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete • Check the sw version of the controller sw – update if required

• Code: 005-942
• Description: Doc Fault Loading on DADF RAP Operation Fail. DADF-loaded documents Fail (DADF-250). When the Nudger Solenoid is turned ON to return at the start of a job, it is detected that the Level Sensor does not turn OFF.
• Troubleshooting Guides: 1. Reduce documents in number and reload a smaller number of them.

• Code: 005-945
• Description: FS-Size Mismatch Jam On No Mix-Size or SS Mix- Size (Cont) RAP In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan (FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.)
• Troubleshooting Guides: Check the following: • Check the sw version of the controller sw – update if required • Check that the DADF Tray Set Guide operates normally. • DADF Tray Set Guide Sensors 1-3: Component Control [005-215/216/217] (PL 51.10) • Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB • DADF APS Sensors 1-3: Component Control [005-218/219/220] (PL 51.17) • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete • If no problems are found, replace the DADF PWB (PL 51.2).

• Code: 005-946
• Description: SS-Size Mismatch Jam On No Mix-Size (Cont) RAP In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is displayed.)
• Troubleshooting Guides: Check the following: • Check the sw version of the controller sw – update if required • Document Tray Size Sensor 1/2: Component Control [005-221/222] (PL 51.10) • Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB. • DADF Feed Out Sensor: Component Control [005-205] (PL 51.16) • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF APS Sensors 1-3: Component Control [005-218/219/220] (PL 51.17) • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • If no problems are found, replace the DADF PWB (PL 51.2). • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete

• Code: 005-947
• Description: FS-Size Mismatch Jam On No Mix-Size or SS Mix- Size RAP In No Mix or Slow Scan (SS) Mixed mode, it was detected that a document with a different size in Fast Scan (FS) direction was transported from the DADF. (If paper was not fed, 005-945 is displayed. If paper was fed, 005-947 is displayed.)
• Troubleshooting Guides: Check the following: • Check the sw version of the controller sw – update if required • Check that the DADF Tray Set Guide operates normally. • DADF Tray Set Guide Sensors 1-3: Component Control [005-215/216/217] (PL 51.10) • Check the circuit between the DADF Tray Set Guide Sensors 1-3 and the DADF PWB • DADF APS Sensors 1-3: Component Control [005-218/219/220] (PL 51.17) • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • If no problems are found, replace the DADF PWB (PL 51.2). • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete

• Code: 005-948
• Description: SS-Size Mismatch Jam On No Mix-Size RAP In No Mix mode, it was detected that a document with a different size in Slow Scan (SS) direction was transported from the DADF. (If paper was not fed, 005-946 is displayed. If paper was fed, 005-948 is displayed.)
• Troubleshooting Guides: Check the following: • Check the sw version of the controller sw – update if required • Document Tray Size Sensor 1/2: Component Control [005-221/222] (PL 51.10) • Check the circuit between the Document Tray Size Sensor 1/2 and the DADF PWB. • DADF Feed Out Sensor: Component Control [005-205] (PL 51.16) • DADF Registration Sensor: Component Control [005-110] (PL 51.17) • DADF APS Sensors 1-3: Component Control [005-218/219/220] (PL 51.17) • Check the circuit between the DADF APS Sensors 1-3 and the DADF PWB. • If no problems are found, replace the DADF PWB (PL 51.2). • Change the system data 700-530 to ‘0’ and disable the automatic startup boot operation at System Fail (make sure to reset to 1 when complete

• Code: 010-338
• Description: Fuser On Time Failure RAP • After the Main Lamp turned On during warm up, the Control Thermistor did not detect READY temperature within the specified time. • After the Main Lamp turned On during standby, the Control Thermistor did not detect a specific temperature within the specified time. • After the Sub Lamp turned On during standby, the Control Thermistor did not detect a specific temperature within the specified time. • After the empty rotation started, the Control Thermistor did not detect the empty rotation finishing temperature within the specified time. • After the Main Lamp turned On during printing, the Control Thermistor did not detect a specific temperature within the specified time. • After the Sub Lamp turned On during printing, the Control Thermistor did not detect a specific temperature within the specified time.
• Troubleshooting Guides: NOTE: When this fault occurs, NVM location 744-005 is set to 1, 2, or 3, depending on the fault. You must reset this location to 0 in order to clear the fault. Check for paper on the Fuser. The Fuser has no paper wrapped round it. Y↓N→Remove the paper. Check the installation of the Fuser Unit. The Fuser Unit is securely installed. Y↓N→Install the Fuser Unit securely. Remove the Fuser Unit. Check the conductivity of the contact points of the Thermostat. The contact points are connected. Y↓N→Replace the Fuser Unit (PL 7.1). Check the resistance of the Main Lamp between J621-6 and J621-7 for an open circuit or a short circuit (BSD 10.1). The resistance of the Main Lamp is 100 ohms or lower. Y↓N→Replace the Fuser Unit (PL 7.1). Check the resistance of the Sub Lamp between J621-2 and J621-7 for an open circuit or a short circuit (BSD 10.1). The resistance of the Sub Lamp is 100 ohms or lower. Y↓N→Replace the Fuser Unit (PL 7.1). Check the resistance of the Control (Center) Thermistor between J621-5 and J621-1 (BSD 10.1). There is no open circuit in the Center STS and the resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the resistance of the Rear Thermistor between J621-7 and J621-3 (BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the wire between P/J411-B7 and J621-7 for an open circuit or a short circuit ( BSD 10.1). The wire between P/J411 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Check the wire between P/J414 and P530 for an open circuit or a short circuit (BSD 10.1). The wire between P/J414 and P530 conducts and if free of a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the AC Drive PWB (PL 18.2) If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 010-379
• Description: Fuser Hot Not Ready Return Time Failure RAP Recovery time from High-temp Not Ready state becomes larger than the setting value (NVM).
• Troubleshooting Guides: Check for paper on the Fuser. The Fuser has no paper wrapped round it. Y↓N→Remove the paper. Check the installation of the Fuser Unit. The Fuser Unit is securely installed. Y↓N→Install the Fuser Unit securely. Check the resistance of the Rear Thermistor between J621-7 and J621-3 ( BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the resistance of the Center Thermistor between J621-5 and J621-1 (BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the wire between P/J411 and J621 for an open circuit or a short circuit (BSD 10.1). The wire between P/J411 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 010-398
• Description: Fuser Fan Fault RAP Fan (for air exhaust around the Fuser) rotation failure.
• Troubleshooting Guides: Execute Component Control for the Fuser Fan [042-006]. The Fuser Fan rotates. Y↓N→Check the wires between P/J210 on the Fuser Fan and P/J411 on the MCU PWB for an open or shorted circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. Replace the Fuser Fan (PL 4.1) before replacing the MCU PWB (PL 18.2) Check the wire between P/J210-3 on the Fuser Fan and P/J411-B12 on the MCU PWB for an open circuit. If OK, replace the MCU PWB (PL 18.2).

• Code: 010-420
• Description: Fuser Near End Of Life Replace the Fuser Assembly in 100K copies.
• Troubleshooting Guides: The Fuser Assembly was replaced. Y↓N→Replace the Fuser Assembly (PL 7.1) Run the HFSI Counter Report [954-850]. Check the volume on the fuser and compare to Fuser HFSI value in Detailed Maintenance Activities. Y↓N→Replace the MCU PWB (PL 18.2). If the problem continues, replace the MCU PWB (PL 18.2).

• Code: 010-421
• Description: Fuser End Of Life Fuser at end of life.
• Troubleshooting Guides: Replace the Fuser Assembly (PL 7.1) and reset the HFSI Value (HFSI Counter) [954-850].

• Code: 012-111
• Description: H-Transport Entrance Sensor Off Jam A RAP (LX) The H-Transport Entrance Sensor did not turn off within the specified time after it turned on.
• Troubleshooting Guides: Check the H-Transport Drive Rolls (PL 23.4) and Pinch Rolls (PL 23.3) for wear or contamination. Check for obstructions or damage in the paper path. The Paper Path is OK. Y↓N→Clean or replace as required. Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND. Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Y↓N→Check the wires between P/J8862 on the H-Transport Motor and J8897 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the H-Transport Motor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the H-Transport Motor (PL 23.4). Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-112
• Description: H-Transport Entrance Sensor On Jam A RAP (LX) After the Fuser Exit Sensor turned on, the H-Transport Entrance Sensor did not turn on within the specified time.
• Troubleshooting Guides: Check the H-Transport Drive Rolls (PL 23.4) and Pinch Rolls (PL 23.3) for wear or contamination. Check for obstructions or damage in the paper path. The Paper Path is OK. Y↓N→Clean or replace as required. Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND. Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Y↓N→Check the wires between P/J8862 on the H-Transport Motor and J8897 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the H-Transport Motor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the H-Transport Motor (PL 23.4). Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-126
• Description: H-Transport Entrance Sensor Off Jam B RAP (LX) After the H-Transport Entrance Sensor turned On, the H-Transport Entrance Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Check the H-Transport Drive Rolls (PL 23.4) and Pinch Rolls (PL 23.3) for wear or contamination. Check for obstructions or damage in the paper path. The Rolls and Paper Path are OK. Y↓N→Clean or replace as required. Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND. Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Y↓N→Check the wires between P/J8862 on the H-Transport Motor and J8897 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the H-Transport Motor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the H-Transport Motor (PL 23.4). Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-131
• Description: H-Transport Entrance Sensor On Jam B RAP (LX) After the Fuser Exit Sensor turned On, the H-Transport Entrance Sensor did not turn On within the specified time.
• Troubleshooting Guides: Check the H-Transport Drive Rolls (PL 23.4) and Pinch Rolls (PL 23.3) for wear or contamination. Check for obstructions or damage in the paper path. The Rolls and Paper Path are OK. Y↓N→Clean or replace as required. Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND. Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). Power OFF. Open the H-Transport Top Cover. Cheat the H-Transport Interlock Sensor. Power ON. The H-Transport Belt rotates. Y↓N→Check the wires between P/J8862 on the H-Transport Motor and J8897 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the H-Transport Motor between each pin P/J8862-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the H-Transport Motor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the H-Transport Motor (PL 23.4). Check the H-Transport Entrance Sensor and H-Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-132
• Description: (Integrated Finisher) Entrance Sensor ON Jam RAP Finisher Entrance Sensor does not turn On within a specified time after receiving the Sheet Exit command (the sheet to be ejected has turned ON the IOT Exit Sensor 1).
• Troubleshooting Guides: Check the specifications of paper. Paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent or caught. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check the transport path for a foreign object, deformed part, and paper dust. The transport path is in normal condition. Y↓N→Repair the deformed part(s) and remove the foreign object(s) and paper dust. Check that the Finisher is installed properly. The Finisher is properly installed and properly connected to the IOT. Y↓N→Reinstall the Finisher properly. Enter Component Control [012-140]. Actuate the Finisher Entrance Sensor. The display changes. Y↓N→Check the connections of P/J8709 and P/J8729. P/J8709 and P/J8729 are securely connected. Y↓N→Connect P/J8709 and P/J8729 securely. Check for an open or short circuit between P/J8709 and P/J8729. The wires between P/J8709 and P/J8729 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8709-6 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8709-5 (+) and GND (-). Actuate the Finisher Entrance Sensor. The voltage changes. Y↓N→Replace the Finisher Entrance Sensor (PL 22.5). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-132
• Description: Finisher Entrance Sensor On Jam RAP (LX) After the Fuser Exit Sensor turned On, the Finisher Entrance Sensor did not turn On within the specified time.
• Troubleshooting Guides: Execute Component Control [012-100], Finisher Entrance Sensor. Actuate the Finisher Entrance Sensor (PL 23.14). The display changes. Y↓N→Check the wire between J8868 pin 2 and P/J8988 pin 2 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 3 and 1 on the Finisher PWB. The voltage is approx. P/J8988 +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 2 on the Finisher PWB and GND. Actuate the Finisher Entrance Sensor. The voltage changes. Y↓N→Replace the Finisher Entrance Sensor (PL 23.14). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-038], Transport Motor. The Transport Motor rotates. Y↓N→Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the Transport Motor (PL 23.13). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the Transport Motor (PL 23.13). Check the Entrance Roller, Paddle Shaft and Eject Belt for wear, damage or contamination (PL 23.13). Check the Finisher Entrance Sensor and Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-151
• Description: (Integrated Finisher) Compiler Exit Sensor OFF Jam RAP The Compiler Exit Sensor does not turn Off within a specified time after it has turned On.
• Troubleshooting Guides: Check the specifications of paper. Paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent or caught. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check the transport path for a foreign object, deformed part, and paper dust. The transport path is in normal condition with no foreign object, deformed part and paper dust. Y↓N→Repair the deformed part(s) and remove the foreign object(s) and paper dust. Check the Transport Roll for wear, deterioration and paper dust. The Transport Roll is in normal condition, not worn and deteriorated and with no paper dust. Y↓N→Remove the paper dust and replace the worn or deteriorated Transport Roll. Check the drive mechanism to the Transport Roll for a deformed, broken part, and/or belt damage. The drive mechanism is free of defects. Y↓N→Repair defects or damage to the drive mechanism. Enter Component Control [012-150]. Actuate the Compiler Exit Sensor. The display changes. Y↓N→Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely connected. Y↓N→Connect P/J8709 and P/J8728 securely. Check for an open or short circuit between P/J8709 and P/J8728. The wire P/J8709 and P/J8728 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Actuate the Compiler Exit Sensor. The voltage changes. Y↓N→Replace the Compiler Exit Sensor (PL 22.5). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-095]. The Finisher Transport Motor rotates. Y↓N→Check the connections of P/J8706 and P/J8739 . P/J8706 and P/J8739 are securely connected. Y↓N→Connect P/J8706 and P/J8739 securely. Check for an open or short circuit between P/J8706 and P/J8739. The wire between P/J8706 and P/J8739 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8706-5 (+) and GND (-), and P/J8706-7 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher Transport Motor (PL 22.4). If the problem persists, replace the Finisher PWB (PL 22.7). Enter [012-013]. When the Sub Paddle Solenoid is turned On/Off, the Sub Paddle Shaft Assembly goes down/up. Y↓N→Check the Sub Paddle mechanism for a deformed or broken part and not-seated gears. The Sub Paddle mechanism is free from defects and gears are seating properly. Y↓N→Repair defects to the Sub Paddle mechanism. Check the connections of P/J8705 and P/J8734. P/J8705 and P/J8734 are securely connected. Y↓N→Connect P/J8705 and P/J8734 securely. Check for an open or short circuit between P/J8705 and P/J8734. The wires between P/J8705 and P/J8734 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8705-1 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the circuit is OK, replace the Finisher PWB (PL 22.7). Enter [012-013], measure the voltage between Finisher PWB P/J8705-2 (+) and GND (- ). The voltage changes. Y↓N→Replace the Finisher PWB (PL 22.7). Replace the Sub Paddle Solenoid (PL 22.3). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-151
• Description: Compiler Exit Sensor Off Jam RAP (LX) After the Compiler Exit Sensor turned On, the Compiler Exit Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Execute Component Control [012-150], Compiler Exit Sensor. Actuate the Compiler Exit Sensor (PL 23.14). The display changes. Y↓N→Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 6 and 4 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 5 on the Finisher PWB and GND. Actuate the Compiler Exit Sensor. The voltage changes. Y↓N→Replace the Compiler Exit Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-038], Transport Motor. The Transport Motor rotates. Y↓N→Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the Transport Motor (PL 23.13). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the Transport Motor (PL 23.13). Check the Exit Roller, Paddle Shaft and Eject Belt for wear, damage or contamination (PL 23.13). Check the Compiler Exit Sensor and Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-152
• Description: (Integrated Finisher) Compiler Exit Sensor ON Jam RAP The Compiler Exit Sensor does not turn On within a specified time after receiving the Sheet Exit command (the paper to be ejected has turned On the IOT Exit Sensor 1).
• Troubleshooting Guides: Check the specifications of paper. Paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent or caught. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check the transport path for a foreign object, deformed part, and paper dust. The transport path is in normal condition with no foreign object, deformed part and paper dust. Y↓N→Repair the deformed part(s) and remove the foreign object(s) and paper dust. Check the Transport Roll for wear, deterioration and paper dust. The Transport Roll is in normal condition. Y↓N→Remove the paper dust and replace the worn or deteriorated Transport Roll. Check the drive mechanism to the Transport Roll for a deformed parts, broken parts, and/or belt damage. The drive mechanism free from defects. Y↓N→Repair defects or damage to the drive mechanism. Check that the Finisher is installed properly. The Finisher is properly installed and properly connected to the IOT. Y↓N→Reinstall the Finisher properly. Enter Component Control [012-150]. Actuate the Compiler Exit Sensor. The display changes. Y↓N→Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely connected. Y↓N→Connect P/J8709 and P/J8728 securely. Check for an open or short circuit between P/J8709 and P/J8728. The wires between J 8709 and P/J8728 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Actuate the Compiler Exit Sensor. The voltage normally changes. Y↓N→Replace the Compiler Exit Sensor (PL 22.5). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-095]. The Finisher Transport Motor rotates. Y↓N→Check the connections of P/J8706 and P/J8739. P/J8706 and P/J8739 are securely connected. Y↓N→Connect P/J8706 and P/J8739 securely. Check for an open or short circuit between P/J8706 and P/J8739. The wire between P/J8706 and P/J8739 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8706-5 (+) and GND (-), and P/J8706-7 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher Transport Motor (PL 22.4). If the problem persists, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-152
• Description: Compiler Exit Sensor On Jam RAP (LX) After the H-Transport Exit Sensor turned On, the Compiler Exit Sensor did not turn On within the specified time.
• Troubleshooting Guides: Execute Component Control [012-150], Compiler Exit Sensor. Actuate the Compiler Exit Sensor (PL 23.14). The display changes. Y↓N→Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 6 and 4 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 5 on the Finisher PWB and GND. Actuate the Compiler Exit Sensor. The voltage changes. Y↓N→Replace the Compiler Exit Sensor (PL 23.14). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-038], Transport Motor. The Transport Motor rotates. Y↓N→Check the wires between P/J8879 on the Transport Motor and P/J8983 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the Transport Motor between each pin P/J8879-1/2/5/6. The resistance is approx. 20 Ohm. Y↓N→Replace the Transport Motor (PL 23.13). Replace the Finisher PWB (PL 23.16). If the problem persists, replace the Transport Motor (PL 23.13). Check the Exit Roller, Entrance Roller, Paddle Shaft and Eject Belt for wear, damage or contamination (PL 23.13). Check the Compiler Exit Sensor and Transport Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-161
• Description: (Integrated Finisher) Set Eject Jam RAP In the Eject Motor’s ejecting operation, Eject Home Sensor ON was detected within a specified time after the start of the reverse operation of the Eject Motor. (The Eject Motor should have ejected paper, but returned Home earlier than specified.)
• Troubleshooting Guides: Check the specifications of paper. Paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent or caught. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check the Eject mechanism for deformed parts, broken parts, and/or belt damage. The Eject mechanism free from defects. Y↓N→Repair the Eject mechanism. Enter Component Control [012-252]. Block and unblock the Eject Home Sensor with a piece of paper. The display changes. Y↓N→Check the connections of P/J8700 and P/J8725. P/J8700 and P/J8725 are securely connected. Y↓N→Connect P/J8700 and P/J8725 securely. Check for an open or short circuit between P/J8700 and P/J8725. The wires between P/J8700 and P/J8725 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). Block and unblock the Eject Home Sensor with a piece of paper. The voltage changes. Y↓N→Replace the Eject Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-054] and [012-056] alternately. The Eject Motor rotates. Y↓N→Check the connections of P/J8706 and P/J8741. P/J8706 and P/J8741 are securely connected. Y↓N→Connect P/J8706 and P/J8741 securely. Check for an open or short circuit between P/J8706 and P/J8741. The wires between P/J8706 and P/J8741 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-), and between P/J8706-15 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. Check the Eject Motor drive mechanism for deformed parts, broken parts, and/or belt damage The drive mechanism free from defects. Y↓N→Repair defects or damage to the drive mechanism. Replace the Eject Motor (PL 22.9). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-161
• Description: Finisher Set Eject Jam RAP (LX) After the Eject Motor turned On, the Compiler Tray No Paper Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Enter Component Control [012-151], Compiler Tray No Paper Sensor. Select Start. Actuate the Compiler Tray No Paper Sensor. The display changes. Y↓N→Check the wire between J8880 pin 2 and P/J8994 pin 2 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994 pins 3 and 1 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994 pin 2 on the Finisher PWB and GND (BSD 12.19 – Office Finisher LX Tamping & Offset (2 of 2) Actuate the Compiler Tray No Paper Sensor. The voltage changes. Y↓N→Replace the Compiler Tray No Paper Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-054 Eject Motor FORWARD LO] and Component Control [012-055 Eject Motor FORWARD HI]. The Eject Motor starts up. Y↓N→Check the wires between P/J8878 on the Eject Motor and P/J8983 on the Finisher PWB (BSD 12.22 – Office Finisher LX Eject Control (1 of 2)) for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the resistance of the Eject Motor between each point of P/J8878-1/3/4/6. The resistance is approx. 20 Ohm. Y↓N→Replace the Eject Motor (PL 23.11). Replace the Eject Motor (PL 23.11). If the problem persists, replace the Finisher PWB (PL 23.16). Check the Exit Roller, Entrance Roller, Paddle Shaft and Eject Belt for wear, damage or contamination (PL 23.13). Check the Compiler Tray No Paper Sensor and Eject Motor circuits for an intermittent condition. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-211
• Description: (Integrated Finisher) Stacker Tray Fail RAP • Within a specified time after the Stacker Tray started lifting up, the Stack Height Sensor did not detect the lifting up of the Stacker Tray. • Within a specified time after the Stacker Tray started going down at initialization and during a job, the lower position of the tray (Full) could not be detected based on the changes in the Stacker Stack Sensor 1 and the Stacker Stack Sensor 2.
• Troubleshooting Guides: Check the drive mechanism to the Stacker Tray for a deformed or broken part and not-seated gears. The mechanism is free from defects and the gears seat properly. Y↓N→Repair the mechanism. Enter Component Control [012-267]. Block and unblock the Stack Height Sensor with a piece of paper. The display changes. Y↓N→Check the connections of P/J8708 and P/J8727. P/J8708 and P/J8727 are securely connected. Y↓N→Connect P/J8708 and P/J8727 securely. Check for an open or short circuit between P/J8708 and P/J8727. The wire between P/J8708 and P/J8727 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8708-3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8708-2 (+) and GND (-). Block and unblock the Stack Height Sensor with a piece of paper. The voltage changes. Y↓N→Replace the Stack Height Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-278]. Block and unblock the Stacker Stack Sensor 1 by rotating the actuator. The display changes. Y↓N→Check the connections of P/J8707 and P/J8722. P/J8707 and P/J8722 are securely connected. Y↓N→Connect P/J8707 and P/J8722 securely. Check for an open or short circuit between P/J8707 and P/J8722. The wires between P/J8707 and P/J8722 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8707-6 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8707-5 (+) and (-). Block and unblock the Stacker Stack Sensor 1 by rotating the actuator. The voltage changes. Y↓N→Replace the Stacker Stack Sensor 1 (PL 22.8). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-279]. Block and unblock the Stacker Stack Sensor 2 by rotating the actuator. The display changes. Y↓N→Check the connections of P/J8707 and P/J8721. P/J8707 and P/J8721 are securely connected. Y↓N→Connect P/J8707 and P/J8721 securely. Check for an open or short circuit between P/J8707 and P/J8721. The wires between P/J8707 and P/J8721 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8707-3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8707-2 (+) and GND (-). Block and unblock the Stacker Stack Sensor 2 by rotating the actuator. The voltage changes. Y↓N→Replace the Stacker Stack Sensor 2 (PL 22.8). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-060] and [012-061] alternately. The Stacker Motor rotates. Y↓N→Check the connections of P/J8711 and P/J8736. P/J8711 and P/J8736 are securely connected. Y↓N→Connect P/J8711 and P/J8736 securely. Check for an open or short circuit between P/J8711 and P8736. The wires between P/ J8711 and P8736 are OK. Y↓N→Repair the open or short circuit. Enter [012-060], measure the voltage between Finisher PWB P/J8711-1 (+) and GND (- ). The voltage changes. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-061], measure the voltage between Finisher PWB P/J8711-2 (+) and GND (- ). The voltage changes. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open and short circuit. If the problem continues, replace the Stacker Motor (PL 22.8). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-211
• Description: Stacker Tray Failure RAP (LX) Stack Height Sensor 1 is not ON within the specified time after stacker tray starts elevating. While Stacker Tray is elevating or lowering, the state of the Encoder Sensor does not change within the specified time.
• Troubleshooting Guides: Execute Component Control [012-264], Stacker Height Sensor 1. Actuate the Stacker Height Sensor 1. The display changes. Y↓N→Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 16 and 18 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 17 on the Finisher PWB and GND. Actuate the Stacker Height Sensor 1. The voltage changes. Y↓N→Replace the Stacker Height Sensor 1 (PL 23.11). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-263], Stacker Encoder Sensor. Manually rotate the Encoder (PL 23.7) to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 22 and 24 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 23 on the Finisher PWB and GND. Manually rotate the Encoder (PL 23.7) to block and unblock the Stacker Encoder Sensor. The voltage changes. Y↓N→Replace the Stacker Encoder Sensor (PL 23.7). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-060], Stacker Motor Up, and [012-061], Stacker Motor Down. The Stacker Motor (PL 23.7) Moves. Y↓N→There is +24 VDC from P/J8986 pin 12 to GND (BSD 12.24 – Office Finisher LX Stacker Tray Control) Y↓N→Go to BSD 12.24 – Office Finisher LX Stacker Tray Control and check the circuit of the Option Switch (PL 23.9). Repair/reconnect as required. Check the wires between P/J8986 pins 11 and 12, and the Stacker Motor for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Replace the Stacker Elevator Motor (PL 23.7). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-212
• Description: Stacker Tray Upper Limit Failure RAP (LX) The stacker has continued to elevate after the defined period of time has passed since Stacker No Paper Sensor is ON during stacker elevation.
• Troubleshooting Guides: Execute Component Control [012-264], Stacker Height Sensor 1. Actuate the Stacker Height Sensor 1. The display changes. Y↓N→Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 16 and 18 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 17 on the Finisher PWB and GND BSD 12.24 – Office Finisher LX Stacker Tray Control. Actuate the Stacker Height Sensor 1. The voltage changes. Y↓N→Replace the Stacker Height Sensor 1 (PL 23.11). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-265], Stacker Height Sensor 2. Block and unblock the Stacker Height Sensor 2. The display changes. Y↓N→Check the wire between J8874 pin 2 and P/J8988 pin 20 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 19 and 21 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 20 on the Finisher PWB and GND (BSD 12.24 – Office Finisher LX Stacker Tray Control). Actuate the Stacker Height Sensor 1. The voltage changes. Y↓N→Replace the Stacker Height Sensor 2 (PL 23.11). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-263], Stacker Encoder Sensor. Manually rotate the Encoder (PL 23.7) to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 22 and 24 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 23 on the Finisher PWB and GND BSD 12.24 – Office Finisher LX Stacker Tray Control. Manually rotate the Encoder (PL 23.7) to block and unblock the Stacker Encoder Sensor. The voltage changes. Y↓N→Replace the Stacker Encoder Sensor (PL 23.7). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-262], Stacker No Paper Sensor. Block and unblock the Sensor (PL 23.7). The display changes. Y↓N→Check the wire between J8872 pin 2 and P/J8988 pin 14 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 13 and 15 on the Finisher PWB BSD 12.24 – Office Finisher LX Stacker Tray Control. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 14 on the Finisher PWB and GND BSD 12.24 – Office Finisher LX Stacker Tray Control. Actuate the Stacker No Paper Sensor. The voltage changes. Y↓N→Replace the Stacker No Paper Sensor (PL 23.7). Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-213
• Description: Stacker Tray Lower Limit Failure RAP (LX) Stacker descended lower than normal levels, below low limit height.
• Troubleshooting Guides: Execute Component Control [012-264], Stacker Height Sensor 1. Actuate the Stacker Height Sensor 1. The display changes. Y↓N→Check the wire between J8873 pin 2 and P/J8988 pin 17 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 16 and 18 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 17 on the Finisher PWB and GND (BSD 12.24 – Office Finisher LX Stacker Tray Control).Actuate the Stacker Height Sensor 1. The voltage changes. Y↓N→Replace the Stacker Height Sensor 1 (PL 23.11). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-265], Stacker Height Sensor 2. Block and unblock the Stacker Height Sensor 2. The display changes. Y↓N→Check the wire between J8874 pin 2 and P/J8988 pin 20 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 19 and 21 on the Finisher BSD 12.24 – Office Finisher LX Stacker Tray Control The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 20 on the Finisher PWB and GND BSD 12.24 – Office Finisher LX Stacker Tray Control. Actuate the Stacker Height Sensor 1. The voltage changes. Y↓N→Replace the Stacker Height Sensor 2 (PL 23.11). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-263], Stacker Encoder Sensor. Manually rotate the Encoder (PL 23.7) to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8875 pin 2 and P/J8988 pin 23 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 22 and 24 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 23 on the Finisher PWB and GND (BSD 12.24 – Office Finisher LX Stacker Tray Control). Manually rotate the Encoder (PL 23.7) to block and unblock the Stacker Encoder Sensor. The voltage changes. Y↓N→Replace the Stacker Encoder Sensor (PL 23.7). Replace the Finisher PWB (PL 23.16). Execute Component Control [012-262], Stacker No Paper Sensor. Block and unblock the Sensor (PL 23.7). The display changes. Y↓N→Check the wire between J8872 pin 2 and P/J8988 pin 14 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 13 and 15 on the Finisher PWB (BSD 12.24 – Office Finisher LX Stacker Tray Control). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 14 on the Finisher PWB and GND (BSD 12.24 – Office Finisher LX Stacker Tray Control). Actuate the Stacker No Paper Sensor. The voltage changes. Y↓N→Replace the Stacker No Paper Sensor (PL 23.7). Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-221
• Description: (Integrated Finisher) Front Tamper Home Sensor ON Fail RAP During the moving of the Front Tamper, when the Front Tamper Home Sensor was Off, to the home position, the Front Tamper Home Sensor did not detected turning On within a specified time after the Front Tamper started moving.
• Troubleshooting Guides: Check the Front Tamper for any foreign object, deformation and binding that prevents it from moving. The Front Tamper is defects and binding. Y↓N→Repair the deformation and remove the foreign object(s) and the binding. Check the drive mechanism to the Front Tamper for a deformed or broken part and not-seated gears. The drive mechanism is free from defects and the gears seat properly. Y↓N→Repair the Front Tamper mechanism. Enter Component Control [012-220]. Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The display changes. Y↓N→Check the connections of P/J8700 and P/J8724. P/J8700 and P/J8724 are securely connected. Y↓N→Connect P/J8700 and P/J8724 securely. Check for an open or short circuit between P/J8700 and P/J8724. The wires between P/J8700 and P/J8724 are OK. Y↓N→Repair the open wire or short circuit. Measure the voltage between Finisher PWB P/J8700-6 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-5 (+) and GND (-). Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The voltage changes. Y↓N→Replace the Front Tamper Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-020] and [012-023] alternately. The Front Tamper Motor rotates. Y↓N→Check the connections of P/J8710, J8738A and P/J8738B. P/J8710, J8738A and J8738B are securely connected. Y↓N→Connect P/J8710, J8738A and P/J8738B securely. Check for an open or short circuit between P/J8710, J8738A and J8738B. The wires between are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8710-5 (+) and GND (-), and between P/ J8710-7 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Front Tamper Motor (PL 22.10). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-221
• Description: Front Tamper Home Sensor On Failure RAP (LX) After the Front Tamper started moving to the home position, the Front Tamper Home Sensor did not turn On within 800ms.
• Troubleshooting Guides: Manually operate the Tamper mechanism. The Tamper mechanism moves smoothly. Y↓N→Replace the parts that are interfering with operation. Execute Component Control [012-220], Front Tamper Home Sensor. Manually operate the Tamper mechanism to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8881 pin 2 and P/J8994 pin 5 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994, pins 6 and 4 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994, pin 5 on the Finisher PWB and GND. Manually operate the Tamper mechanism to block and unblock the Front Tamper Home Sensor. The voltage changes. Y↓N→Replace the Front Tamper Home Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-020], Front Tamper Motor Front and [012-023], Front Tamper Motor Rear. The Front Tamper Motor moves. Y↓N→There is +24 VDC from P/J8994 pin 19 on the Finisher PWB to GND Y↓N→There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND. Y↓N→Go to BSD 12.12 – Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. Repair/reconnect as required. Replace the Finisher PWB (PL 23.16). Check the wires between P/J8994, pins 18 ~ 22 on the Finisher PWB, and the Front Tamper Motor P/J8884 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Replace the front Tamper Motor (PL 23.12). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-223
• Description: (Integrated Finisher) Front Tamper Home Sensor OFF Fail RAP • At the end of the operation to turn Off the Front Tamper Home Sensor that was On, the Front Tamper Home Sensor was not detected being Off. • The Front Tamper Home Sensor should have turned Off and then the Front Tamper Motor stopped, but the Front Tamper Home Sensor was On.
• Troubleshooting Guides: Check the Front Tamper for any foreign object, deformation and binding that prevents it from moving. The Front Tamper free from defects and binding. Y↓N→Repair the deformation and remove the foreign object(s) and the binding. Check the drive mechanism to the Front Tamper for a deformed or broken part and not-seated gears. The drive mechanism is free from defects and the gears seat properly. Y↓N→Repair the Front Tamper drive mechanism. Enter Component Control [012-220]. Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The display changes. Y↓N→Check the connections of P/J8700 and P/J8724. P/J8700 and P/J8724 are securely connected. Y↓N→Connect P/J8700 and P/J8724 securely. Check for an open or short circuit between P/J8700 and P/J8724. The wires between P/J8700 and P/J8724 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8700-6 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-5 (+) and GND (-). Move the Front Tamper by hand to block and unblock the Front Tamper Home Sensor. The voltage changes. Y↓N→Replace the Front Tamper Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-020] and [012-023] alternately. The Front Tamper Motor rotates. Y↓N→Check the connections of P/J8710, J8738A and P/J8738B. P/J8710, J8738A and J8738B are securely connected. Y↓N→Connect P/J8710, J8738A and P/J8738B securely. Check for an open wire or short circuit between P/J8710, J8738A and J8738B. The wire between P/J8710, J8738A and J8738B are OK. Y↓N→Repair the open wire or short circuit. Measure the voltage between Finisher PWB P/J8710-5 (+) and GND (-), and between P/ J8710-7 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Front Tamper Motor (PL 22.10). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-223
• Description: Front Tamper Home Sensor Off Failure RAP (LX) After the Front Tamper started moving away from the home position, the Front Tamper Home Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Manually operate the Tamper mechanism. The Tamper mechanism moves smoothly. Y↓N→Replace the parts that are interfering with operation. Execute Component Control [012-220], Front Tamper Home Sensor. Manually operate the Tamper mechanism to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8881 pin 2 and P/J8994 pin 5 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994, pins 6 and 4 on the Finisher PWB BSD 12.18 – Office Finisher LX Tamping & Offset (1 of 2). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994, pin 5 on the Finisher PWB and GND (BSD 12.18 – Office Finisher LX Tamping & Offset (1 of 2). Manually operate the Tamper mechanism to block and unblock the Front Tamper Home Sensor. The voltage changes. Y↓N→Replace the Front Tamper Home Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-020], Front Tamper Motor Front and [012-023], Front Tamper Motor Rear. The Front Tamper Motor moves. Y↓N→There is +24 VDC from P/J8994 pin 19 on the Finisher PWB to GND Y↓N→There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y↓N→Go to BSD 12.12 – Office Finisher LX Interlock Switching: J8982 and check the +24V circuit feeding pin 4. Repair/reconnect as required. Replace the Finisher PWB (PL 23.16). Check the wires between P/J8994, pins 18 ~ 22 on the Finisher PWB, and the Front Tamper Motor P/J8884 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Replace the Front Tamper Motor (PL 23.12). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-224
• Description: (Integrated Finisher) Rear Tamper Home Sensor OFF Fail RAP • At the end of the operation of trying to turn Off the Rear Tamper Home Sensor that was On, the Rear Tamper Home Sensor was not detected being Off. • The Rear Tamper Home Sensor should have turned Off and then the Rear Tamper Motor stopped, but the Rear Tamper Home Sensor was On.
• Troubleshooting Guides: Check the Rear Tamper for any foreign object, deformation and binding that prevents it from moving. The Rear Tamper is free from defects and binding. Y↓N→Repair the deformation and remove the foreign object(s) and the binding. Check the drive mechanism to the Rear Tamper for a deformed or broken part and not-seated gears. The drive mechanism is in normal condition, not deformed or broken and with no not-seated gears. Y↓N→Repair the Rear Tamper drive mechanism. Enter Component Control [012-221]. Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. The display of changes. Y↓N→Check the connections of P/J8700 and P/J8726. P/J8700 and P/J8726 are securely connected. Y↓N→Connect P/J8700 and P/J8726 securely. Check for an open or short circuit between P/J8700 and P/J8726. The wires between P/J8700 and P/J8726 are OK. Y↓N→Repair the open wire or short circuit. Measure the voltage between Finisher PWB P/J8700-12 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-11 (+) and GND (-). Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. The voltage changes. Y↓N→Replace the Rear Tamper Home Sensor (PL 22.9). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-026] and [012-029] alternately. The Rear Tamper Motor rotates. Y↓N→Check the connections of P/J8710, J8737A and P/J8738B. P/J8710, J8737A and P/ J8738B are securely connected. Y↓N→Connect P/J8710, J8737A and P/J8738B securely. Check for an open wire or short circuit between P/J8710, J8737A and J8737B. The wire between P/J8710, J8737A and J8737B are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8710-1 (+) and GND (-), and between P/ J8710-3 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Repair the Rear Tamper Motor (PL 22.10). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-224
• Description: Rear Tamper Home Sensor Off Failure RAP (LX) After the Rear Tamper started moving away from the home position, the Rear Tamper Home Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Manually operate the Tamper mechanism. The Tamper mechanism moves smoothly. Y↓N→Replace the parts that are interfering with operation. Execute Component Control [012-221], Rear Tamper Home Sensor. Manually operate the Tamper mechanism to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8882 pin 2 and P/J8994 pin 8 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994, pins 9 and 7 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994, pin 8 on the Finisher PWB and GND. Manually operate the Tamper mechanism to block and unblock the Rear Tamper Home Sensor. The voltage changes. Y↓N→Replace the Rear Tamper Home Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-026], Rear Tamper Motor Front and [012-029], Rear Tamper Motor Rear. The Rear Tamper Motor moves. Y↓N→There is +24 VDC from P/J8994 pin 19 on the Finisher PWB to GND Y↓N→There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y↓N→Go to BSD 12.12 – Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. Repair/reconnect as required. Replace the Finisher PWB (PL 23.16). Check the wires between P/J8994, pins 13 ~ 17 on the Finisher PWB, and the Rear Tamper Motor P/J8883 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Replace the Rear Tamper Motor (PL 23.12). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-231
• Description: Punch Home Sensor On Fail RAP (LX) The Punch Home Sensor did not turn ON within the specified time after the Punch Motor started running.
• Troubleshooting Guides: Enter Component Control [12-074] and [12-078], Punch Motor (PL 23.5), alternately. Select Start. The Punch Motor runs. Y↓N→Select Stop. Check circuit of the Punch Motor. Refer to BSD 12.15 – Office Finisher LX Punch to troubleshoot the Circuit. Select Stop. Select [12-271], Punch Home Sensor (PL 23.5). Select Start. Actuate the sensor with a piece of paper. The display changes. Y↓N→Go to BSD 12.15 – Office Finisher LX Punch. Check circuit of the Punch Home Sensor. Select Stop. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-243
• Description: Booklet Folder Home Sensor On Fail RAP (LX) Folder Home Sensor is not turned on after the lapse of 500ms from Motor ON while Folder Knife is returning to Home.
• Troubleshooting Guides: Enter Component Control [013-022], Folder Knife Motor FWD and [013-023], Folder Knife Motor REV alternately. Select Start. The Fold Knife Motor energizes. Y↓N→Select Stop. Refer to (BSD 12.17 – Office Finisher LX Folding. Check continuity between the Booklet Folder Knife Motor ( P/J8905) and the Finisher PWB ( P8985), and between the Booklet PWB ( P/J8994) and the Finisher PWB ( P8985). The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Booklet Folder Knife Motor (PL 23.15). If the problem continues, replace the Booklet PWB (PL 23.21). Select Stop. Enter [13-101], Folder Home Sensor. Select Start. Block/unblock the Folder Home Sensor. The display changed. Y↓N→Check the wire between J8904 pin 2 and P/J8990 pin 2 on the FInisher PWB for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8990, pins 3 and 1 on the Finisher PWB (BSD 12.17 – Office Finisher LX Folding The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8990, pin 2 on the Finisher PWB and GND BSD 12.17 – Office Finisher LX Folding. Block/unblock the Folder Home Sensor. The voltage changes. Y↓N→Replace the Folder Home Sensor (PL 23.15). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-249
• Description: Booklet Front Stapler Fail RAP (LX) The Booklet Front Staple Home Switch is not ON (does not return to home position) within the specified time after the Booklet Front Staple Motor starts to reverse.
• Troubleshooting Guides: Enter Component Control [12-024], Staple Motor FWD. and then [12-025], Staple Motor REV. The Front Booklet Stapler cycles normally. Y↓N→There is +24 VDC from P/J8993 pin 5 on the Booklet PWB to GND. Y↓N→Check the circuit from the Booklet PWB to the Booklet Stapler Cover Switch (BSD 12.13 – Office Finisher LX Booklet Interlock Switching. Repair/replace as required (PL 23.21). Switch off the power. Check the wires between P/J8994 on the Booklet PWB and J8894 on the Front Booklet Stapler for a loose or damaged connector, or an open or short circuit. If the wires are OK, replace the Front Booklet Stapler Assembly (PL 23.19). If the problem remains, replace the Booklet PWB (PL 23.21). Switch off the power. Check the wire between P/J8995, pin 5 on the Booklet PWB and J8894 pin 3 on the Front Booklet Stapler for a loose or damaged connector, or an open or short circuit. If the wires are OK, replace the Front Booklet Stapler Assembly (PL 23.19). If the problem remains, replace the Booklet PWB (PL 23.21).

• Code: 012-259
• Description: (Integrated Finisher) Eject Home Sensor ON Fail RAP In the Eject Motor’s initializing operation and ejecting operation, one of the following is met. • With the Eject Home Sensor Off, the Eject Motor started rotating in reverse direction. Within a specified time after that, the Eject Home Sensor was not detected turning On. • With the Eject Home Sensor Off, the Eject Motor started rotating in reverse direction. The Eject Home Sensor should have been detected turning On and then the Eject Motor stopped, but then the Eject Home Sensor was not On.
• Troubleshooting Guides: Check the Eject mechanism for a deformed or broken part and not-seated belts. The mechanism is free from defects and belt damage. Y↓N→Repair the mechanism. Enter Component Control [012-252]. Block and unblock the Eject Home Sensor. The display changes. Y↓N→Check the connections of P/J8700 and P/J8725. P/J8700 and P/J8725 are securely connected. Y↓N→Connect P/J8700 and P/J8725 securely. Check for an open wire or short circuit between P/J8700 and P/J8725. The wire between P/J8700 and P/J8725 is normally conductive with no open wire or short circuit. Y↓N→Repair the open wire or short circuit. Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). Block and unblock the Eject Home Sensor. The voltage changes Y↓N→Replace the Eject Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-054] and [012-056] alternately. The Eject Motor rotates. Y↓N→Check the connections of P/J8706 and P/J8741. P/J8706 and P/J8741 are securely connected. Y↓N→Connect P/J8706 and P/J8741 securely. Check for an open or short circuit between P/J8706 and P/J8741. The wires between P/J8706 and P/J8741 are OK. Y↓N→Repair the open wire or short circuit. Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-), and between P/J8706-15 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Eject Motor (PL 22.9). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-260
• Description: Eject Clamp Home Sensor On Failure RAP (LX) After the Eject Clamp started ascending, the Eject Clamp Home Sensor did not turn On within 500ms.
• Troubleshooting Guides: Execute Component Control [012-250], Eject Clamp Home Sensor. Block and unblock the Eject Clamp Home Sensor The display changes. Y↓N→Check the wire between J8870 pin 2 on the Eject Clamp Home Sensor and P/J8988 pin 8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8988, pins 9 and 7 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988 pin 8 on the Finisher PWB and GND. Actuate the Eject Clamp Home Sensor. The voltage changes. Y↓N→Replace the Eject Clamp Home Sensor (PL 23.11). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-052], Eject Clamp Up and [012-053], Eject Clamp Down. The Eject Motor (PL 22.9) starts up. Y↓N→Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors BSD 12.22 – Office Finisher LX Eject Control (1 of 2). The wires are OK. Y↓N→Repair/replace as required. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. The resistance is approx. 2Ohm. Y↓N→Replace the Eject Motor (PL 23.11). Replace the Finisher PWB (PL 23.16). If the problem remains, replace the Eject Motor (PL 23.11) Go to BSD 12.22 – Office Finisher LX Eject Control (1 of 2). Check for an intermittent circuit or intermittent mechanical problem. If the check is OK, replace the Finisher PWB (PL 23.16).

• Code: 012-263
• Description: (Integrated Finisher) Rear Tamper Home Sensor ON Fail RAP During the moving of the Rear Tamper from when the Rear Tamper Home Sensor was Off to the home position, the Rear Tamper Home Sensor was not detected turning On within a specified time after the Rear Tamper started moving.
• Troubleshooting Guides: Check the Rear Tamper for any foreign object, deformation and binding that prevents it from moving. The Rear Tamper is free from defects and binding. Y↓N→Repair the deformation and remove the foreign object(s) and the binding. Check the drive mechanism to the Rear Tamper for a deformed or broken part and not-seated gears. The drive mechanism is free from defects and gears seat properly. Y↓N→Repair the Rear Tamper drive mechanism. Enter Component Control [012-221]. Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. The display changes. Y↓N→Check the connections of P/J8700 and P/J8726. P/J8700 and P/J8726 are securely connected. Y↓N→Connect P/J8700 and P/J8726 securely. Check for an open wire or short circuit between P/J8700 and P/J8726. The wire between P/J8700 and P/J8726 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8700-12 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-11 (+) and GND (-). Move the Rear Tamper by hand to block and unblock the Rear Tamper Home Sensor. The voltage changes. Y↓N→Replace the Rear Tamper Home Sensor (PL 22.9). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-026] and [012-029] alternately. The Rear Tamper Motor rotates. Y↓N→Check the connections of P/J8710, J8737A and P/J8738B. P/J8710, J8737A and P/ J8738B are securely connected. Y↓N→Connect P/J8710, J8737A and P/J8738B securely. Check for an open or short circuit between P/J8710, J8737A and J8737B. The wires between P/J8710, J8737A and J8737B are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8710-1 (+) and GND (-), and between P/ J8710-3 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Rear Tamper Motor (PL 22.10). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-263
• Description: Rear Tamper Failure RAP (LX) After the Rear Tamper started moving to the home position, the Rear Tamper Home Sensor did not turn On within 800ms.
• Troubleshooting Guides: Manually operate the Tamper mechanism. The Tamper mechanism moves smoothly. Y↓N→Replace the parts that are interfering with operation. Execute Component Control [012-221], Rear Tamper Home Sensor. Manually operate the Tamper mechanism to block and unblock the sensor. The display changes. Y↓N→Check the wire between J8882 pin 2 and P/J8994 pin 8 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994, pins 9 and 7 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994, pin 8 on the Finisher PWB and GND BSD 12.19 – Office Finisher LX Tamping & Offset (2 of 2). Manually operate the Tamper mechanism to block and unblock the Rear Tamper Home Sensor. The voltage changes. Y↓N→Replace the Rear Tamper Home Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-026], Rear Tamper Motor Front and [012-029], Rear Tamper Motor Rear. The Rear Tamper Motor moves. Y↓N→There is +24 VDC from P/J8994 pin 14 on the Finisher PWB to GND Y↓N→There is +24 VDC from J8982 pin 4 on the Finisher PWB to GND Y↓N→Go to BSD 12.12 – Office Finisher LX Interlock Switching and check the +24V circuit feeding pin 4. Repair/reconnect as required. Replace the Finisher PWB (PL 23.16). Check the wires between P/J8994, pins 13 ~ 17 on the Finisher PWB, and the Rear Tamper Motor P/J8883 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Replace the Rear Tamper Motor (PL 23.12). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-265
• Description: Booklet Folder Home Sensor OFF Fail RAP (LX) When the Booklet Home moves from Home position, the Folder Home Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Enter Component Control [013-022], Folder Knife Motor FWD and [013-023], Folder Knife Motor REV alternately. Select Start. The Fold Knife Motor energizes. Y↓N→Select Stop. Refer to BSD 12.17 – Office Finisher LX Folding Check continuity between the Folder Knife Motor ( P/J8905) and the Finisher PWB ( P8985), and between the Booklet PWB ( P/J8994) and the Finisher PWB ( P8985). The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Folder Knife Motor (PL 23.15). If the problem continues, replace the Booklet PWB (PL 23.21). Select Stop. Enter [13-101], Folder Home Sensor. Select Start. Block/unblock the Folder Home Sensor. The display changed. Y↓N→Check the wire between J8904 pin 2 and P/J8990 pin 2 on the FInisher PWB for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8990, pins 3 and 1 on the Finisher PWB BSD 12.17 – Office Finisher LX Folding The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8990, pin 2 on the Finisher PWB and GND (BSD 12.17 – Office Finisher LX Folding.Block/unblock the Folder Home Sensor. The voltage changes. Y↓N→Replace the Folder Home Sensor (PL 23.15). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-268
• Description: Booklet Rear Stapler Fail RAP (LX) The Booklet Rear Staple Home Switch is not ON (does not return to home position) within the specified time after the Booklet Rear Staple Motor starts to reverse.
• Troubleshooting Guides: Enter Component Control [12-026], Staple Motor FWD. and then [12-027], Staple Motor REV. The Front Booklet Stapler cycles normally. Y↓N→There is +24 VDC from P/J8993 pin 5 on the Booklet PWB to GND. Y↓N→Check the circuit from the Booklet PWB to the Booklet Stapler Cover Switch (BSD 12.13 – Office Finisher LX Booklet Interlock Switching. Repair/replace as required (PL 23.21). Switch off the power. Check the wires between P/J8995 on the Booklet PWB and P/ J8995 on the Rear Booklet Stapler BSD 12.27 – Office Finisher Booklet Staple Control (2 of 2 – Rear) for a loose or damaged connector, or an open or short circuit. If the wires are OK, replace the Rear Booklet Stapler Assembly (PL 23.20). If the problem remains, replace the Booklet PWB (PL 23.21). Switch off the power. Check the wire between P/J8995, pin 12 on the Booklet PWB and P/ J8995 pin 3 on the Rear Booklet Stapler BSD 12.27 – Office Finisher Booklet Staple Control (2 of 2 – Rear) for a loose or damaged connector, or an open or short circuit. If the wires are OK, replace the Rear Booklet Stapler Assembly (PL 23.20). If the problem remains, replace the Booklet PWB (PL 23.21).

• Code: 012-269
• Description: Booklet Sub-CPU Communications Fail RAP (LX) Communications between the Finisher PWB and the Booklet PWB Failed
• Troubleshooting Guides: Power off and power on the printer. Execute Component Control [013-161], Booklet Maker Detected. The problem is resolved. Y↓N→Reload the software. The problem is resolved. Y↓N→Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Booklet PWB (PL 23.21). Rerun the job. Rerun the job.

• Code: 012-280
• Description: (Integrated Finisher) Eject Home Sensor OFF Fail RAP In the Eject Motor’s initializing operation and ejecting operation, the Eject Motor had rotated forward for a time corresponding to a specified number of pulses since the Eject Home Sensor was On, and then the motor stopped, but then the Eject Home Sensor was not detected turning Off.
• Troubleshooting Guides: Check the Eject mechanism for a deformed or broken part and not-seated belts. The mechanism is free from defects and belt damage. Y↓N→Repair the mechanism. Enter Component Control [012-252]. Block and unblock the Eject Home Sensor with a piece of paper. The display changes. Y↓N→Check the connections of P/J8700 and P/J8725. P/J8700 and P/J8725 are securely connected. Y↓N→Connect P/J8700 and P/J8725 securely. Check for an open or short circuit between P/J8700 and P/J8725. The wires between P/J8700 and P/J8725 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8700-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8700-2 (+) and GND (-). Block and unblock the Eject Home Sensor with a piece of paper. The voltage changes. Y↓N→Replace the Eject Home Sensor (PL 22.10). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-054] and [012-056] alternately. The Eject Motor rotates. Y↓N→Check the connections of P/J8706 and P/J8741. P/J8706 and P/J8741 are securely connected. Y↓N→Connect P/J8706 and P/J8741 securely. Check for an open or short circuit between P/J8706 and P/J8741. The wires between P/J8706 and P/J8741 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8706-13 (+) and GND (-), and between P/J8706-15 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Eject Motor (PL 22.9). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-282
• Description: Eject Clamp Home Sensor Off Failure RAP (LX) After the Eject Clamp started descending, the Eject Clamp Home Sensor did not turn Off within 200ms.
• Troubleshooting Guides: Execute Component Control [012-250], Eject Clamp Home Sensor. Block and unblock the Eject Clamp Home Sensor The display changes. Y↓N→Check the wire between J8870 pin 2 on the Eject Clamp Home Sensor and P/J8988 pin 8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8988, pins 9 and 7 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988 pin 8 on the Finisher PWB and GND. Actuate the Eject Clamp Home Sensor. The voltage changes. Y↓N→Replace the Eject Clamp Home Sensor (PL 23.11). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-052], Eject Clamp Up and [012-053], Eject Clamp Down. The Eject Motor starts. Y↓N→Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors BSD 12.22 – Office Finisher LX Eject Control (1 of 2). The wires are OK. Y↓N→Repair/replace as required. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. The resistance is approx. 2Ohm. Y↓N→Replace the Eject Motor (PL 23.11). Replace the Finisher PWB (PL 23.16). If the problem remains, replace the Eject Motor (PL 23.11) Go to BSD 12.22 – Office Finisher LX Eject Control (1 of 2). Check for an intermittent circuit or intermittent mechanical problem. If the check is OK, replace the Finisher PWB (PL 23.16).

• Code: 012-283
• Description: (Integrated Finisher) Set Clamp Home Sensor ON Fail RAP In the initialize operations each at Power On, when Interlock closed and at the start of a job, and in the Set Clamp Motor’s ejecting operation, the Set Clamp Home Sensor was not detected turning On within a specified time after the start of the Set Clamp Motor operation.
• Troubleshooting Guides: Check the Set Clamp mechanism for a deformed or broken part and not-seated belts. The mechanism is free from defects and belt damage. Y↓N→Repair the Set Clamp mechanism. Enter Component Control [012-251]. Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor. The display changes. Y↓N→Check the connections of P/J8707, P/J8742B, P/J8742A and P/J8723. P/J8707, P/ J8742B, P/J8742A and P/J8723 are securely connected. Y↓N→Connect P/J8707, P/J8742B, P/J8742A and P/J8723 securely. Check for an open or short circuit between P/J8707 and J8742B, and between J8742A and P/J8723. The wires between P/J8707 and J8742B and between J8742A and P/J8723 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8707-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8707-8 (+) and GND (-). Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor. The voltage changes. Y↓N→Replace the Set Clamp Home Sensor (PL 22.4). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-017]. The Set Clamp Motor rotates. Y↓N→Check the connections of P/J8708 and P/J8740. P/J8708 and P/J8740 are securely connected. Y↓N→Connect P/J8708 and P/J8740 securely. Check for an open or short circuit between P/J8708 and P/J8740. The wires between P/J8708 and P/J8740 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8708-9 (+) and GND (-), and between P/ J8708-11 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Set Clamp Motor (PL 22.9). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-283
• Description: Set Clamp Home Sensor On Failure RAP (LX) After the Set Clamp started, the Set Clamp Home Sensor did not turn On within 200ms.
• Troubleshooting Guides: Execute Component Control [012-251], Set Clamp Home Sensor. Actuate the Set Clamp Home Sensor. The display changes. Y↓N→Check the wire between J8871 pin 2 on the Set Clamp Home Sensor and P/J8988 pin 11 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8988, pins 12 and 10 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between the P/J8988 pin 11 on the Finisher PWB and GND). Actuate the Eject Clamp Home Sensor. The voltage changes. Y↓N→Replace the Eject Clamp Home Sensor (PL 23.11). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-052], Eject Clamp Up and [012-053], Eject Clamp Down. The Eject Motor starts. Y↓N→Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors BSD 12.22 – Office Finisher LX Eject Control (1 of 2)). The wires are OK. Y↓N→Repair/replace as required. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. The resistance is approx. 2 Ohm. Y↓N→Replace the Eject Motor (PL 23.11). Replace the Finisher PWB (PL 23.16). If the problem remains, replace the Eject Motor (PL 23.11) Execute Component Control [012-050 Set Clamp Clutch ON]. The Set Clamp Clutch energizes. Y↓N→Select Stop. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch and P/J8983 pins 3 and 4 on the Finisher PWB for an open or short circuit, or loose or damaged connectors (BSD 12.23 – Office Finisher LX Eject Control (2 of 2). The wires are OK. Y↓N→Repair/replace as required. Measure the voltage between the Finisher PWB P8983-4 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Replace the Set Clamp Clutch (PL 23.11). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-284
• Description: (Integrated Finisher) Set Clamp Home Sensor OFF Fail RAP In the initialize operations each at Power On, when Interlock closed and at the start of a job, and in the Set Clamp Motor’s ejecting operation, the Set Clamp Home Sensor was not detected turning Off within a specified time after the start of the Set Clamp Motor operation.
• Troubleshooting Guides: Check the Set Clamp mechanism for a deformed or broken part and not-seated belts. The mechanism is free from defects and belt damage. Y↓N→Repair the Set CLamp mechanism. Enter Component Control [012-251]. Rotate the Set Clamp Shaft by hand to block and unblock the Set Clamp Home Sensor. The display changes. Y↓N→Check the connections of P/J8707, P/J8742B, P/J8742A and P/J8723. P/J8707, P/ J8742B, P/J8742A and P/J8723 are securely connected. Y↓N→Connect P/J8707, P/J8742B, P/J8742A and P/J8723 securely. Check for an open or short circuit between P/J8707 and J8742B, and between J8742A and P/J8723. The wires between P/J8707 and J8742B and between J8742A and P/ J8723 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8707-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8707-8 (+) and GND (-). Rotate the Set Clamp Shaft by hand to block and unblock the acceptance surface of the Set Clamp Home Sensor. The voltage changes normally. Y↓N→Replace the Set Clamp Home Sensor (PL 22.4). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Enter [012-017]. The Set Clamp Motor rotates. Y↓N→Check the connections of P/J8708 and P/J8740. P/J8708 and P/J8740 are securely connected. Y↓N→Connect P/J8708 and P/J8740 securely. Check for an open or short circuit between P/J8708 and P/J8740. The wires between P/J8708 and P/J8740 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8708-9 (+) and GND (-), and between P/ J8708-11 (+) and GND (-). Each voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Replace the Set Clamp Motor (PL 22.9). If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-284
• Description: Set Clamp Home Sensor Off Failure RAP (LX) After the Set Clamp completed operation, the Set Clamp Home Sensor did not turn Off within the specified time.
• Troubleshooting Guides: Execute Component Control [012-251], Set Clamp Home Sensor. Actuate the Set Clamp Home Sensor. The display changes. Y↓N→Check the wire between J8871 pin 2 on the Set Clamp Home Sensor and P/J8988 pin 11 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8988, pins 12 and 10 on the Finisher PWB. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between the P/J8988 pin 11 on the Finisher PWB and GND). Actuate the Eject Clamp Home Sensor. The voltage changes. Y↓N→Replace the Eject Clamp Home Sensor (PL 23.11). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-052], Eject Clamp Up and [012-053], Eject Clamp Down. The Eject Motor starts. Y↓N→Check the wires between P/J8878 pins 1~6 on the Eject Motor and P/J8983 pins 5~8 on the Finisher PWB for an open or short circuit, or loose or damaged connectors (BSD 12.22 – Office Finisher LX Eject Control (1 of 2). The wires are OK. Y↓N→Repair/replace as required. Measure the resistance of the Eject Motor between each pin of P/J8878-1/3/4/6. The resistance is approx. 2Ohm. Y↓N→Replace the Eject Motor (PL 23.11). Replace the Finisher PWB (PL 23.16). If the problem remains, replace the Eject Motor (PL 23.11) Execute Component Control [012-050 Set Clamp Clutch ON]. The Set Clamp Clutch energizes. Y↓N→Select Stop. Check the wires between P/J8877 pins 1 and 2 on the Set Clamp Clutch and P/J8983 pins 3 and 4 on the Finisher PWB for an open or short circuit, or loose or damaged connectors BSD 12.23 – Office Finisher LX Eject Control (2 of 2). The wires are OK. Y↓N→Repair/replace as required. Measure the voltage between the Finisher PWB P8983-4 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Replace the Set Clamp Clutch (PL 23.11). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-291
• Description: (Integrated Finisher) Stapler Fail RAP Within a specified time after the Staple Motor started rotating in reverse direction, the Staple Head Home Sensor was never detected turning On.
• Troubleshooting Guides: Enter Component Control [012-046] and [012-047] alternately. The Staple Motor rotates. Y↓N→Check the connections of P/J8705 and P/J8735. P/J8705 and P/J8735 are securely connected. Y↓N→Connect P/J8705 and P/J8735 securely. Check for an open or short circuit between P/J8705 and P/J8735. The wires between P/J8705 and P/J8735 are OK. Y↓N→Repair the open wire or short circuit. Enter [012-046] and [012-047] alternately. Measure the voltages between Finisher PWB P/J8705-3, 4, 5, 6 (+) and GND (-). Each voltage changes. Y↓N→Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7) Replace the Staple Assembly (PL 22.4). Enter [012-046] and [012-047] alternately. The display changes. Y↓N→Check the connections of P/J8701 and P/J8731. P/J8701 and P/J8731 are securely connected. Y↓N→Connect P/J8701 and P/J8731 securely. Check for an open or short circuit between P/J8701 and P/J8731. The wires between P/J8701 and P/J8731 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8701-9 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8731-5 (+) and GND (-). Enter [012-046] and [012-047] alternately. The voltage changes. Y↓N→Replace the Staple Assembly (PL 22.4). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-291
• Description: Stapler Failure RAP (LX) • After the Stapler Motor turned On (Forward rotation), the Staple Head Home Sensor did not switch from Off to On within the specified time. • After the Stapler Motor turned On (Reverse rotation), the Staple Head Home Sensor did not turn On within the specified time.
• Troubleshooting Guides: Execute Component Control [012-046], Staple Motor FWD, and [012-047], Staple Motor REV. The Stapler cycles. Y↓N→Check the wires between J8887, pins 1~4 on the Stapler Assembly and P/J8981 pins 9~12 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. If the wires are OK, the Stapler Assembly (PL 23.8). If the problem continues, replace the Finisher PWB (PL 23.16). Select Stop. Execute [012-244], Staple Home Sensor. The display is “Low.” Y↓N→There is +5 VDC from pin 5 to pin 1 of J8886 on the Stapler Assembly. Y↓N→Check the wires from P/J8981, pins 4 and 8, to J8886 pins 5 and 1 for an open circuit. If the wires are OK, replace the Finisher PWB (PL 23.16). Check the wire from J8886 pin 4 to P/J8981 pin 5 for an open circuit. If the wire is OK, replace the Stapler Assembly (PL 23.8). Go to BSD 12.21 – Office Finisher LX Staple Control Check for an intermittent connection. If the check is good, replace the Stapler Assembly (PL 23.8). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-295
• Description: Stapler Move Position Sensor On Failure RAP (LX) • After the Stapler started moving to the staple position, the Stapler Move Position Sensor did not turn On within 2sec. • After the Stapler completed moving to the Staple Position, the Stapler Move Position Sensor did not turn On.
• Troubleshooting Guides: Execute Component Control [012-241], Stapler Move Position Sensor. Move the Stapler by hand from the Home position to the staple position and back. The display changes. Y↓N→Check the wire between J8885 pin 2 on the Stapler Move Position Sensor and P/J8981 pin 2 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8981, pins 3 and 1 on the Finisher PWB BSD 12.20 – Office Finisher LX Staple Positioning. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8981 pin 2 on the Finisher PWB and GND BSD 12.20 – Office Finisher LX Staple Positioning Move the Stapler by hand from the Home position to the staple position and back. The voltage changes. Y↓N→Replace the Stapler Move Position Sensor (PL 23.8). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-045], Staple Move Motor Rear and [012-042], Staple Move Motor Front. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8981 pins 13~16 on the Finisher PWB and P/J8888 on the Stapler Move Motor BSD 12.20 – Office Finisher LX Staple Positioning for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Replace the Staple Move Motor (PL 23.8). If the problem persists, replace the Finisher PWB (PL 23.16). Go to BSD 12.20 – Office Finisher LX Staple Positioning Check for an intermittent connection. If the check is good, replace the Stapler Assembly (PL 23.8). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-296
• Description: Staple Move Sensor Off Failure RAP (LX) • After the Stapler started moving to the Staple Position and the Staple Move Sensor turned Off, the Staple Move Sensor did not turn Off within 500ms. • After the Staple Position had been fixed, the Staple Move Sensor turned Off. • After the Staple Move Sensor turned On when paper passed through the Dual Staple 1 Position while moving to the Rear Staple Position, the Staple Move Sensor did not turn Off within 500ms.
• Troubleshooting Guides: Execute Component Control [012-241], Stapler Move Position Sensor. Move the Stapler by hand from the Home position to the staple position and back. The display changes. Y↓N→Check the wire between J8885 pin 2 on the Stapler Move Position Sensor and P/J8981 pin 2 on the Finisher PWB for an open or short circuit, or loose or damaged connectors. The wire is OK. Y↓N→Repair/replace as required. Measure the voltage between P/J8981, pins 3 and 1 on the Finisher PWB BSD 12.20 – Office Finisher LX Staple Positioning. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8981 pin 2 on the Finisher PWB and GND BSD 12.20 – Office Finisher LX Staple Positioning). Move the Stapler by hand from the Home position to the staple position and back. The voltage changes. Y↓N→Replace the Stapler Move Position Sensor (PL 23.8). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [012-045], Staple Move Motor Rear and [012-042], Staple Move Motor Front. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8981 pins 13~16 on the Finisher PWB and P/J8888 on the Stapler Move Motor BSD 12.20 – Office Finisher LX Staple Positioning for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Replace the Staple Move Motor (PL 23.8). If the problem persists, replace the Finisher PWB (PL 23.16). Go to BSD 12.20 – Office Finisher LX Staple Positioning Check for an intermittent connection. If the check is good, replace the Stapler Assembly (PL 23.8). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-300
• Description: Eject Cover Open RAP (LX) Eject Cover Switch open was detected.
• Troubleshooting Guides: Eject Cover Switch. The display changes Y↓N→Select Stop. Check continuity of the Eject Cover Switch ( J8889, pin 1 to pin 2). The continuity check is OK. Y↓N→Replace the Eject Cover Switch (PL 23.11). Check continuity between the Eject Cover Switch and the Finisher PWB ( J8982 pin 1 to. J8889 pin 1, and J8889 pin2 to J8889 pin 7. If the check is OK, replace the Finisher PWB (PL 23.16). Select Stop. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-301
• Description: (Integrated Finisher) Top Cover Interlock OPEN RAP The Top Cover Interlock Open was detected.
• Troubleshooting Guides: Check the following; • Top Cover installation • Finisher Top Cover Interlock Sensor for damage • Finisher Top Cover Interlock +24V Switch actuator for any damage These parts are in normal condition. Y↓N→Repair or replace any of the parts that has a defect. Enter Component Control [012-300]. Open and close the Top Cover to block and unblock the Finisher Top Cover Interlock Sensor. The display changes. Y↓N→Check the connections of P/J8701 and P/J8730. P/J8701 and P/J8730 are securely connected. Y↓N→Connect P/J8701 and P/J8730 securely. Check for an open or short circuit between P/J8701 and P/J8730. The wires between P/J8701 and P/J8730 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8701-3 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8701-2 (+) and GND (-). Open and close the Top Cover to block and unblock the Finisher Top Cover Interlock Sensor. The voltage changes. Y↓N→Replace the Finisher Top Cover Interlock Sensor (PL 22.3). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Measure the voltage between Finisher PWB P/J8702-1 (+) and GND (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-302
• Description: (Integrated Finisher) Front Cover Interlock OPEN RAP The Front Cover Interlock Open was detected.
• Troubleshooting Guides: Check the following; • Front Cover installation • hinges for any damage • Finisher Top Cover Interlock Sensor for any damage Thee above parts are OK. Y↓N→Repair or replace any of the parts that are defected. Enter Component Control [012-302]. Open and close the Front Cover to turn On and Off the Finisher Front Interlock Switch. The display changes. Y↓N→Connect the connections of P/J8702 and P/J8733. P/J8702 and P/J8733 are securely connected. Y↓N→Connect P/J8702 and P/J8733 securely. Check for an open or short circuit between P/J8702 and P/J8733. The wires between P/J8702 and P/J8733 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8702-4 (+) and GND (-). Open and close the Front Cover to turn On and Off the Finisher Front Interlock Switch. The voltage changes. Y↓N→Replace the Finisher Front Interlock Switch (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Measure the voltage between Finisher PWB P/J8702-1 (+) and (-). The voltage is approx. +24VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +24VDC circuit. Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-302
• Description: Finisher Front Cover Open RAP (LX) The Finisher Front Cover is open.
• Troubleshooting Guides: Execute Component Control [012-302], Front Door Interlock Switch. Open/close the Finisher Front Cover. The display changes. Y↓N→Open the Front Door and cheat the Front Door Interlock Switch The display changes. Y↓N→Check the wires between J8982 pin 3 and J8891 pin 2B, and from J8891 pin 2A to J8982 pin 2 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Remove the cheater. Measure the voltage between J8891 pin 2A on the Front Door Interlock Switch and GND (BSD 12.12 – Office Finisher LX Interlock Switching). The voltage is approx. +5VDC. Y↓N→Check the wire from J8891 pin 2A to J8982 pin 3 for an open or short circuit, or a loose or damaged connector. If the wires are OK, replace the Finisher PWB (PL 23.16). Cheat the Interlock Switch. The voltage drops to 0 VDC. Y↓N→Replace the Front Door Interlock Switch (PL 23.16). Replace the Finisher PWB (PL 23.16). Check the actuator for damage or misalignment Check the Interlock circuit for an intermittent condition BSD 12.12 – Office Finisher LX Interlock Switching If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-303
• Description: Finisher H-Transport Cover Open RAP (LX) The Finisher H-Transport Cover is open.
• Troubleshooting Guides: Execute Component Control [012-303], H-Transport Open Sensor. Actuate the H-Transport Open Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8860 pin 2 and J8897 pin 2 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 3 and 1 on the Finisher PWB (BSD 12.14 – Office Finisher LX Horizontal Transportation. The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 2 on the Finisher PWB and GND (BSD 12.14 – Office Finisher LX Horizontal Transportation). Actuate the H-Transport Open Sensor. The voltage changes. Y↓N→Replace the H-Transport Open Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-700
• Description: Punch Box Nearly Full RAP (LX) Punch Box nearly full.
• Troubleshooting Guides: Empty the Punch Box and re-insert. If the fault remains, check the circuit of the Punch Box Set Sensor.

• Code: 012-901
• Description: H-Transport Entrance Sensor Static Jam RAP (LX) Paper remains on the H-Transport Entrance Sensor.
• Troubleshooting Guides: Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB (BSD 12.14 – Office Finisher LX Horizontal Transportation). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND BSD 12.14 – Office Finisher LX Horizontal Transportation. Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-903
• Description: (Integrated Finisher) Paper Remains at Compiler Exit Sensor RAP • At Power On, the Compiler Exit Sensor detected paper. • While the Main Motor was operating at initialization at Power On, the Compiler Exit Sensor detected paper. • When the Cycle down operation at the end of a job was complete, the Compiler Exit Sensor was On.
• Troubleshooting Guides: Check for paper remaining on the Compiler Exit Sensor and how it is installed. The sensor is properly installed with no paper left there. Y↓N→Remove the remaining paper and reinstall the sensor properly. Enter Component Control [012-150]. Actuate the Compiler Exit Sensor. The display changes. Y↓N→Check the connections of P/J8709 and P/J8728. P/J8709 and P/J8728 are securely connected. Y↓N→Connect P/J8709 and P/J8728. Check for an open or short circuit between P/J8709 and P/J8728. The wires between P/J8709 and P/J8728 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between Finisher PWB P/J8709-3 (+) and GND (-). The voltage is approx.+5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between Finisher PWB P/J8709-2 (+) and GND (-). Actuate the Compiler Exit Sensor. The voltage changes. Y↓N→Replace the Compiler Exit Sensor (PL 22.5). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-903
• Description: Paper Remains at Compiler Exit Sensor RAP (LX) Paper remains on the Compiler Exit Sensor.
• Troubleshooting Guides: Execute Component Control [012-150], Compiler Exit Sensor. Actuate the Compiler Exit Sensor (PL 23.14). The display changes. Y↓N→Check the wire between J8869 pin 2 and P/J8988 pin 5 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988, pins 6 and 4 on the Finisher PWB (BSD 12.16 – Office Finisher LX Transportation). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988, pin 5 on the Finisher PWB and GND (BSD 12.16 – Office Finisher LX Transportation).Actuate the Compiler Exit Sensor. The voltage changes. Y↓N→Replace the Compiler Exit Sensor (PL 23.14). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-905
• Description: Compiler Tray No Paper Sensor Static JAM RAP (LX) Paper remains on the Compiler Tray No Paper Sensor.
• Troubleshooting Guides: Enter Component Control [012-151], Compiler Tray No Paper Sensor. Select Start. Actuate the Compiler Tray No Paper Sensor. The display changes. Y↓N→Check the wire between J8880 pin 2 and P/J8994 pin 2 on the Finisher PWB for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8994 pins 3 and 1 on the Finisher PWB (BSD 12.19 – Office Finisher LX Tamping & Offset (2 of 2). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8994 pin 2 on the Finisher PWB and GND (BSD 12.19 – Office Finisher LX Tamping & Offset (2 of 2). Actuate the Compiler Tray No Paper Sensor. The voltage changes. Y↓N→Replace the Compiler Tray No Paper Sensor (PL 23.12). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-923
• Description: H-Transport Entrance Sensor Static Jam RAP (LX) During standby, paper was detected by the H-Transport Entrance Sensor.
• Troubleshooting Guides: Execute Component Control [012-190], H-Transport Entrance Sensor. Actuate the H-Transport Entrance Sensor (PL 23.4). The display changes. Y↓N→Check the wire between J8861 pin 2 and J8897 pin 6 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between J8897, pins 4 and 5 on the Finisher PWB (BSD 12.14 – Office Finisher LX Horizontal Transportation). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between J8897, pin 6 on the Finisher PWB and GND (BSD 12.14 – Office Finisher LX Horizontal Transportation). Actuate the H-Transport Entrance Sensor. The voltage changes. Y↓N→Replace the H-Transport Entrance Sensor (PL 23.4). Replace the Finisher PWB (PL 23.16). If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-935
• Description: (Integrated Finisher) Paper Remains at Entrance Sensor RAP • At Power On the Finisher Entrance Sensor detected paper. • While the Main Motor was operating at initialization at Power On, the Finisher Entrance Sensor detected paper. • When the Cycle down operation at the end of a job was complete, the Finisher Entrance Sensor was On.
• Troubleshooting Guides: Check for paper remaining on the Finisher Entrance Sensor and how it is installed. The sensor is properly installed and free from paper. Y↓N→Remove the remaining paper and reinstall the sensor properly. Enter Component Control [012-140]. Move the Finisher Entrance Sensor actuator by hand or with a piece of paper. The display changes. Y↓N→Check the connections of P/J8709 and P/J8729. P/J8709 and P/J8729 are securely connected. Y↓N→Connect P/J8709 and P/J8729 securely. Check for an open or short circuit between P/J8709 and P/J8729. The wire between P/J8709 and P/J8729 are OK. Y↓N→Repair the open or short circuit. Measure the voltage between P/J8709-6 (+) on the Finisher PWB and GND (-). The voltage is approx. +5VDC. Y↓N→Go to Integrated Finisher Wirenets and check the +5VDC circuit. Measure the voltage between P/J8709-5 (+) on the Finisher PWB and GND (-). Actuate the Finisher Entrance Sensor. The voltage changes. Y↓N→Replace the Finisher Entrance Sensor (PL 22.5). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7). Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 22.7).

• Code: 012-935
• Description: Paper at Finisher Entrance Sensor RAP (LX) Control logic reports paper at the Finisher Entrance Sensor.
• Troubleshooting Guides: Enter Component Control [012-100], Finisher Entrance Sensor. Select Start. Actuate the Finisher Entrance Sensor. The display changes. Y↓N→Check the wire between J8868 pin 2 and P/J8988 pin 2 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8988 pins 3 and 1 on the Finisher PWB (BSD 12.16 – Office Finisher LX Transportation). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 23.16). Measure the voltage between P/J8988 pin 2 on the Finisher PWB and GND (BSD 12.16 – Office Finisher LX Transportation). Actuate the Finisher Entrance Sensor. The voltage changes. Y↓N→Replace the Finisher Entrance Sensor (PL 23.14). Replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16).

• Code: 012-949
• Description: Punch Box Missing RAP (LX) Punch Box Set Sensor detected Punch Box to be missing.
• Troubleshooting Guides: Enter Component Control [012-275], Punch Box Set Sensor (PL 23.5). Select Start. Remove and insert the Punch Box manually. The display changes Y↓N→Select Stop. Check continuity between the Punch Box Set Sensor ( J8866); P8863; and the Finisher PWB ( J8897). The continuity check is OK. Y↓N→Repair the open circuit or short circuit. Replace the Punch Box Set Sensor (PL 23.5). If the problem continues, replace the Finisher PWB (PL 23.16). Check the Punch Box Set Sensor Actuator and Punch Box Guide for deformation. The Punch Box can be removed and inserted properly. Y↓N→Repair or replace the Punch Box (PL 23.2). Select Stop. If the problem continues, replace the Finisher PWB (PL 23.16).

• Code: 012-966
• Description: Scratch Sheet Compile RAP Paper was detected that was either out of spec, in poor condition (wrinkled, curled) and was ejected to the compiler.
• Troubleshooting Guides: Check the specifications of paper. The paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent (dog eared) or jam. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check for a Fault Code. Another Fault Code is displayed. Y↓N→If the problem continues, replace the Finisher PWB (PL 23.16). Go to the appropriate Fault Code.

• Code: 013-210
• Description: Booklet Staple Move Home Sensor ON RAP (LX) Booklet Staple Move Home Sensor does not turn on within designated time period
• Troubleshooting Guides: Execute Component Control [013-143], Booklet Staple Move Home Sensor. Move the Booklet Staplers to block and unblock the sensor (PL 23.18). The display changes. Y↓N→Check the wire between J8897 pin 2 and P/J8991 pin 2 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8991, pins 3 and 1 on the Booklet PWB. The voltage is approx. +5VDC. Y↓N→Replace the Booklet PWB (PL 23.21). Measure the voltage between P/J8991 pin 2 on the Booklet PWB and GND. Actuate the Booklet Staple Move Home Sensor. The voltage changes. Y↓N→Replace the Booklet Staple Move Home Sensor (PL 23.18). Replace the Booklet PWB (PL 23.21). Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is detected. Y↓N→Check the wire between J8984, pin 3 and J8985 pin 4. If the wire is OK, replace the Finisher PWB (PL 23.16). Replace the Booklet Stapler Move Motor (PL 23.18). If the problem persists, replace the Booklet PWB (PL 23.21). Go to BSD 12.25 – Office Finisher Booklet Staple Positioning5 and check for an intermittent circuit.

• Code: 013-211
• Description: Booklet Staple Move Home Sensor OFF RAP (LX) Booklet Staple Move Home Sensor does not turn off within designated time period
• Troubleshooting Guides: Execute Component Control [013-143], Booklet Staple Move Home Sensor. Move the Booklet Staplers to block and unblock the sensor (PL 23.18). The display changes. Y↓N→Check the wire between J8897 pin 2 and P/J8991 pin 2 for an open or short circuit, or a loose or damaged connector. The wire is OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8991, pins 3 and 1 on the Booklet PWB. The voltage is approx. +5VDC. Y↓N→Replace the Booklet PWB (PL 23.21). Measure the voltage between P/J8991 pin 2 on the Booklet PWB and GND. Actuate the Booklet Staple Move Home Sensor. The voltage changes. Y↓N→Replace the Booklet Staple Move Home Sensor (PL 23.18). Replace the Booklet PWB (PL 23.21). Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is detected. Y↓N→Check the wire between J8984, pin 3 and J8985 pin 4. If the wire is OK, replace the Finisher PWB (PL 23.16). Replace the Booklet Stapler Move Motor (PL 23.18). If the problem persists, replace the Booklet PWB (PL 23.21). Go to BSD 12.25 – Office Finisher Booklet Staple Positioning and check for an intermittent circuit.

• Code: 013-212
• Description: Booklet Staple Move Position Sensor On Fail RAP (LX) Booklet Staple Move Position Sensor does not turn on within designated time period
• Troubleshooting Guides: Execute Component Control [013-144], Booklet Staple Move Position Sensor. Move the Booklet Stapler to block and unblock the sensor (PL 23.18). The display changes. Y↓N→Check the wire between J8898 pin 2 and P/J8991 pin 5; and the wire between J8984, pin 5 and J8985 pin 5 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8991, pins 6 and 4 on the Booklet PWB. The voltage is approx. +5VDC. Y↓N→Replace the Booklet PWB (PL 23.21). Measure the voltage between P/J8991 pin 5 on the Booklet PWB and GND. Actuate the Booklet Staple Move Position Sensor. The voltage changes. Y↓N→Replace the Booklet Staple Move Position Sensor (PL 23.18). Measure the voltage between J8895 pin 5 on the Finisher PWB and GND. Actuate the Booklet Staple Move Position Sensor. The voltage changes. Y↓N→Replace the Booklet PWB (PL 23.21). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is detected. Y↓N→Check the wire between J8984, pin 3 and J8985 pin 4. If the wire is OK, replace the Finisher PWB (PL 23.16). Replace the Booklet Stapler Move Motor (PL 23.18). If the problem persists, replace the Booklet PWB (PL 23.21). Go to BSD 12.25 – Office Finisher Booklet Staple Positioning and check for an intermittent circuit.

• Code: 013-213
• Description: Booklet Staple Move Position Sensor Off Fail RAP (LX)
• Troubleshooting Guides: Execute Component Control [013-144], Booklet Staple Move Position Sensor. Move the Booklet Stapler to block and unblock the sensor (PL 23.18). The display changes. Y↓N→Check the wire between J8898 pin 2 and P/J8991 pin 5; and the wire between J8984, pin 5 and J8895 pin 5 for an open or short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair/reconnect as required. Measure the voltage between P/J8991, pins 6 and 4 on the Booklet PWB. The voltage is approx. +5VDC. Y↓N→Replace the Booklet PWB (PL 23.21). Measure the voltage between P/J8991 pin 5 on the Booklet PWB and GND. Actuate the Booklet Staple Move Position Sensor. The voltage changes. Y↓N→Replace the Booklet Staple Move Position Sensor (PL 23.18). Measure the voltage between J8895 pin 5 on the Finisher PWB and GND. Actuate the Booklet Staple Move Position Sensor. The voltage changes. Y↓N→Replace the Booklet PWB (PL 23.21). If the problem persists, replace the Finisher PWB (PL 23.16). Replace the Finisher PWB (PL 23.16). Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. The Stapler Move Motor moves. Y↓N→Check the wires between P/J8992 pins 1~6 on the Booklet PWB and P/J8906 on the Booklet Stapler Move Motor for an open or short circuit, or loose or damaged connectors. The wires are OK. Y↓N→Repair/replace as required. Monitor the voltage at J8984, pin 3. Alternately execute Component Control [013-028], Stapler Move Motor In and [013-029], Stapler Move Motor Out. An AC clock pulse is detected. Y↓N→Check the wire between J8984, pin 3 and J8895 pin 4. If the wire is OK, replace the Finisher PWB (PL 23.16). Replace the Booklet Stapler Move Motor (PL 23.18). If the problem persists, replace the Booklet PWB (PL 23.21). Go to BSD 12.25 – Office Finisher Booklet Staple Positioning and check for an intermittent circuit.

• Code: 013-220
• Description: Folder Detect Fail RAP (LX) Control logic cannot detect the Folder Assembly.
• Troubleshooting Guides: Execute Component Control [013-160], Folder Detected. The display is ‘Low.’ Y↓N→There is less than 1 VDC at P/J8990 pin 4. Y↓N→Check the wires between P/J8990 pins 4 and 5. Make sure that P/J8903 is securely fastened. Replace the Finisher PWB (PL 23.16). Go to BSD 12.17 – Office Finisher LX Folding and check for an intermittent circuit.

• Code: 013-306
• Description: Booklet Safety Switches Open RAP (LX) Control logic senses that one or more Booklet Safety Switch is open.
• Troubleshooting Guides: There is +24 VDC between P/J8993 pin 3 on the Booklet PWB and GND. Y↓N→There is +24 VDC between P/J8993 pin 6 on the Booklet PWB and GND. Y↓N→Go to the 013-307 RAP GO to BSD 12.13 – Office Finisher LX Booklet Interlock Switching and check the circuit through the Booklet Safety Switches (PL 23.21). Replace the Booklet PWB (PL 23.21).

• Code: 013-307
• Description: Booklet Cover Open RAP (LX) Control logic senses that the Booklet Cover is open.
• Troubleshooting Guides: There is +24 VDC between P/J8993 pin 5 on the Booklet PWB and GND. Y↓N→GO to BSD 12.13 – Office Finisher LX Booklet Interlock Switching and check the circuit from P/J8993 to and from J8899 on the Booklet Stapler Cover Switch (PL 23.21). Replace the Booklet PWB (PL 23.21).

• Code: 016-210
• Description: Software Option (HDD Not Exist) RAP One of the Software option functions cannot be executed due to a HDD error or the HDD is not installed.
• Troubleshooting Guides: • Check HDD electrical connections. Check for 5VDC between P/J302-4 (red) and P/J302- 3 (blk) on the HDD • If the problem persists perform Initialize Hard Disk. • If the problem persists, replace the HDD (PL 35.2).

• Code: 024-911
• Description: Tray 2 Size Mismatch RAP Operation Error. Size Mismatch Tray 2: Measured Length Mismatch. When the paper slow scan direction length is measured on the paper path, the length is different from the slow scan length for the size detected by the tray.
• Troubleshooting Guides: • Load the correct paper in the tray. If the problem persists, check the sensor using the Generic Sensor Failure RAP. • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • The Tray 2 Paper Size Switch for failure: Analog Monitor [072-200];Component Control [072-104] (PL 9.1) • The connection between the Tray 2 Paper Size Sensor P/J123 and the MCU PWB P/ J414 for open circuit, short circuit, and poor contact • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16) • Replace MCU PWB (PL 18.2) • Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS & MCU)

• Code: 024-912
• Description: Tray 3 Size Mismatch RAP Operation Error. Size Mismatch Tray 3: Measured Length Mismatch. When the paper slow scan direction length is measured on the paper path, the length is different from the slow scan length for the size detected by the tray.
• Troubleshooting Guides: • Load the correct paper in the tray. If the problem persists, check the sensor using the Generic Sensor Failure RAP. • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • The Tray 3 Paper Size Switch for failure: Analog Monitor [073-200];Component Control [073-104] (PL 11.12) • The connection between the Tray 3 Paper Size Sensor P/J102 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16) • Replace MCU PWB (PL 18.2) • Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS & MCU)

• Code: 024-913
• Description: Tray 4 Size Mismatch RAP Operation Error. Size Mismatch Tray 4: Measured Length Mismatch. When the paper slow scan direction length is measured on the paper path, the length is different from the slow scan length for the size detected by the tray.
• Troubleshooting Guides: • Load the correct paper in the tray. If the problem persists, check the sensor using the Generic Sensor Failure RAP. • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • The Tray 4 Paper Size Switch for failure: Analog Monitor [074-200];Component Control [074-104] (PL 11.12) • The connection between the Tray 4 Paper Size Sensor P/J103 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16) • Replace MCU PWB (PL 18.2) • Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS & MCU)

• Code: 024-916
• Description: Mix Full Stack RAP Any of the following conditions could cause this fault: • The output paper stacked on the Finisher Stacker Tray reaches capacity (for the same paper size only). • The paper size in either the process or cross-process direction of the current job is larger than the top sheet size of the previous job • The top sheet size (width) of previous job is less than 279.4mm and Staple Mode is changed • The top sheet size of the previous job is “unknown”
• Troubleshooting Guides: • Go to the 012-212 Stacker Tray Upper Limit Failure RAP (LX) (Office Finisher LX), 012- 211 (Integrated Finisher) Stacker Tray Fail. • Ensure that the customer is programming a job within the parameters of the machine utilizing the UI. • Disconnect then reconnect the IIT, Control Panel, ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required • Replace MCU PWB (PL 18.2) • Replace ESS PWB (PL 35.2) (If not fixed by this, reinstall the original ESS & MCU)

• Code: 024-917
• Description: Stacker Tray Staple Set Over Count RAP The number of stapled copies exceeded the capacity of the Stacker Tray.
• Troubleshooting Guides: Check the connection of each Finisher PWB connector. The connectors are securely connected. Y↓N→Connect the connectors. Turn on the power again. [024-917] reoccurs. Y↓N→Return to Service Call Procedures. Check the Stacker Tray No Paper Sensor operation and circuit (BSD 12.24 – Office Finisher LX Stacker Tray Control. If the sensor fails, replace it, PL 23.7 Finisher LX)

• Code: 024-926
• Description: Puncher Waste Bin Not Set RAP The Puncher Waste Bin is not installed correctly or there is a failure in the Punch Box Set Sensor or related circuitry.
• Troubleshooting Guides: Enter Component Control [012-275]. and remove and reinstall the Punch Waste Bin. The display changes. Y↓N→Check the circuit of the Punch Box Set Sensor on BSD 12.15 – Office Finisher LX Punch. Check the wires and connectors for an intermittent open or short circuit. If the problem continues, replace the Finisher PWB (PL 23.16). Check the sw version of the controller sw – update if required (GP 16) If OK, Replace the Finisher PWB (PL 23.16).

• Code: 024-928
• Description: (Integrated Office Finisher) Scratch Sheet Compile RAP Paper was detected that was either out of spec, in poor condition (wrinkled, curled) and was ejected to the compiler.
• Troubleshooting Guides: Check the specifications of paper. The paper is in spec. Y↓N→Replace the paper with new paper that is in spec. Check the condition of the paper. The paper is in normal condition without any problem that causes the paper to be bent (dog eared) or jam. Y↓N→Resolve any problem that causes the paper to be bent or caught. Check for a Fault Code. Another Fault Code is displayed. Y↓N→If the problem continues, replace the Finisher PWB (PL 22.7). Go to the appropriate Fault Code.

• Code: 024-928
• Description: (Finisher LX) Scratch Sheet Compile RAP A sheet, which is identified as an abnormal sheet (scratch sheet) by Sheet Exit command from IOT, is ejected to the Compiler Tray.
• Troubleshooting Guides: Y N Connect the connectors. Switch the power Off then On. Open and close the Eject Cover. If the fault is still present, replace the Finisher PWB (PL 22.7).

• Code: 024-934
• Description: Paper Type Mismatch RAP Operation Error. Paper Type Mismatch. This error occurs when the paper fed is different from that specified in the Controller (Plain paper and Heavyweight cannot be recognized).
• Troubleshooting Guides: • Load the specified media. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-936
• Description: Tray 2 Paper Mismatch RAP Operation Error. Tray 2 Paper Type Mismatch. 1. Transparencies are loaded in Tray 2, when Tray 5 should have been used. 2. Other paper is loaded when a Transparencies job is performed 3. Transparencies with borders was detected. Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor) after feeding started.
• Troubleshooting Guides: • Check UI Settings and ensure that Tray 5 is selected with the correct media. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-937
• Description: Tray 3 Paper Mismatch RAP Operation Error. Tray 3 Paper Type Mismatch. 1. Transparencies are loaded in Tray 3, when Tray 5 should have been used. 2. Other paper is loaded when a Transparencies job is performed 3. Transparencies with borders was detected. Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor) after feeding started.
• Troubleshooting Guides: • Check UI Settings and ensure that Tray 5 is selected with the correct media. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-938
• Description: OHP Kind Mismatch at Tray 4 (Not white frame OHP) RAP Operation Error. BUTTON: Paper Type Mismatch. Transparencies With Borders Detected Tray 4. 1. Transparencies are loaded in Tray 4, when Tray 5 should have been used. 2. Other paper is loaded when a Transparencies job is performed 3. Transparencies with borders was detected. Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor) after feeding started.
• Troubleshooting Guides: • Check UI Settings and ensure that Tray 5 is selected with the correct media. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-939
• Description: OHP Kind Mismatch (Not white frame OHP) RAP Operation Error. Paper Type Mismatch. The system is shut down (stop) if Transparencies with borders are detected regardless of the paper type setting in the Controller. Transparencies are loaded when a non-transparencies job is performed. Other paper is loaded when a Transparencies job is performed Transparencies with borders was detected. Jam occurs when borders were detected by checking transparencies for borders (by the OHP Sensor) after feeding started.
• Troubleshooting Guides: • Check UI Settings and ensure that Tray 5 is selected with the correct media. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-942
• Description: Booklet Sheet Over Count RAP Booklet Sheets Over Count. The number of sheets in a booklet is over the limit.
• Troubleshooting Guides: Program job in compliance with the maximum number of sheets for Booklet. Switch the power OFF then ON.Cancel Booklet. The same error recurs. Y↓N→Bind sheets by the maximum number of sheets for Booklet. Replace the Booklet PWB (PL 23.21) followed by the Finisher PWB (PL 22.7) or (PL 23.16) • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-943
• Description: Booklet Low Staple RAP Booklet Low Staple. There are few remaining staples for booklets. (This fault can also occur if the cartridge is removed.)
• Troubleshooting Guides: • Replace the Staple Cartridge. If the problem persists, go to the 012-249 LX or 012-268 LX RAPs. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required

• Code: 024-946
• Description: Tray 1 Position RAP The Tray 1 Paper Size Switch detected no tray.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 1 Paper Size Switch for failure: Analog Monitor [071-200];Component Control [071-104] (PL 9.1) • The connection between the Tray 1 Paper Size Sensor P/J122 and the MCU PWB P/ J414 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 024-947
• Description: Tray 2 Position RAP The Tray 2 Paper Size Switch detected no tray.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 2 Paper Size Switch for failure: Analog Monitor [072-200];Component Control [072-104] (PL 9.1) • The connection between the Tray 2 Paper Size Sensor P/J123 and the MCU PWB P/ J414 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 024-948
• Description: Tray 3 Position RAP The Tray 3 Paper Size Switch detected no tray.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 3 Paper Size Switch for failure: Analog Monitor [073-200];Component Control [073-104] (PL 11.12) • The connection between the Tray 3 Paper Size Sensor P/J102 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the Tray Module PWB (PL 11.13).

• Code: 024-949
• Description: Tray 4 Position RAP The Tray 4 Paper Size Switch detected no tray.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 4 Paper Size Switch for failure: Analog Monitor [074-200];Component Control [074-104] (PL 11.12) • The connection between the Tray 4 Paper Size Sensor P/J103 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the Tray Module PWB (PL 11.13).

• Code: 024-950
• Description: Tray 1 No Paper RAP
• Troubleshooting Guides: Check the installation of the Tray 1 No Paper Sensor (PL 9.4) and the operation of the actuator. The Sensor is installed correctly and the actuator works. Y↓N→Reinstall the Sensor. Execute Component Control [071-101 Tray 1 No Paper Sensor]. Manually activate the Tray 1 No Paper Sensor (PL 9.5). The display changes. Y↓N→Go to BSD 7.5 – Tray 1 Paper Stacking, Troubleshoot the circuit of the Tray 1 No Paper Sensor. Refer to the OF 99-2, Transmissive Sensor RAP. Go to the 071-210 RAP to check the Tray 1 Feed LIft Motor. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-951
• Description: Tray 2 No Paper RAP Tray 2 is out of paper.
• Troubleshooting Guides: Check the installation of the Tray 2 No Paper Sensor (PL 9.4) and the operation of the actuator. The Sensor is installed correctly and the actuator works. Y↓N→Reinstall the Sensor. Execute Component Control [072-101], Tray 2 No Paper Sensor. Manually activate the Tray 2 No Paper Sensor. The display changes. Y↓N→Go to BSD 7.6 – Tray 2 Paper Stacking. Troubleshoot the circuit of the Tray 2 No Paper Sensor (PL 9.5). Refer to the OF 99-2, Transmissive Sensor RAP. Go to the 072-210 RAP to check the Tray 2 Feed LIft Motor. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-952
• Description: Tray 3 No Paper RAP Tray 3 is out of paper.
• Troubleshooting Guides: Check the installation of the Tray 3 No Paper Sensor (PL 10.4) and the operation of the actuator. The Sensor is installed correctly and the actuator works. Y↓N→Reinstall the Sensor. Execute Component Control [073-101], Tray 3 No Paper Sensor. Manually activate the Tray 3 No Paper Sensor (PL 11.8). The display changes. Y↓N→Go to BSD 7.7 – Tray 3 Paper Stacking (TTM) Troubleshoot the circuit of the Tray 3 Tray Empty Sensor. Refer to the OF 99-2, Transmissive Sensor RAP. Go to the 073-210 RAP to check the Tray 3 Feed LIft Motor. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-953
• Description: Tray 4 No Paper RAP
• Troubleshooting Guides: Execute Component Control [074-101 Tray 4 No Paper Sensor]. Activate the actuator of the Tray 4 No Paper Sensor (PL 10.4). The display changes. Y↓N→Go to BSD 7.8 – Tray 4 Paper Stacking (TTM) and troubleshoot the Tray 4 No Paper Sensor circuit. Go to the 074-210 RAP to check the Tray 4 Feed LIft Motor. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-954
• Description: Tray 5 No Paper RAP Tray 5 is out of paper.
• Troubleshooting Guides: Execute Component Control [075-100 Tray 5 No Paper Sensor]. Activate the actuator of the Tray 5 No Paper Sensor (PL 13.2). The display changes. Y↓N→Go to BSD 7.9 – Tray 5 (MSI) Paper Stacking and troubleshoot the Tray 5 No Paper Sensor circuit. Replace the MCU PWB (PL 18.2). • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required

• Code: 024-959
• Description: Tray 1 Size Mismatch RAP The paper size in Tray 1 and the paper size specified for printing are different.
• Troubleshooting Guides: • If problem persists go to the 071-212 RAP. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-960
• Description: Tray 2 Size Mismatch RAP The paper size in Tray 2 and the paper size specified for printing are different.
• Troubleshooting Guides: • If problem persists go to the 072-212 RAP. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-961
• Description: Tray 3 Size Mismatch RAP The paper size in Tray 3 and the paper size specified for printing are different.
• Troubleshooting Guides: • Go to the 073-212 RAP. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-962
• Description: Tray 4 Paper Size Mismatch RAP
• Troubleshooting Guides: • .Go to the 074-212 Tray 4 Paper Size Sensor RAP. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-963
• Description: Finisher Punch DustBox Full RAP Operation Error. Finisher Punch DustBox FULL. The number of chads has become equal to or over the number that makes the Punch Dust Box full.
• Troubleshooting Guides: • Remove the chads. • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required (GP 16)

• Code: 024-968
• Description: Stapler/Punch Concurrence RAP Staple position and Punch position are the same.
• Troubleshooting Guides: Cancel Staple mode and Punch mode. The same problem recurs. Y↓N→Correct the settings. Check the connection of each connector of the Finisher PWB. The connectors are properly connected. Y↓N→Connect the connectors properly. Check the connection of the cable between the machine and the Finisher. The cable is properly connected. Y↓N→Connect the cable properly. Replace the Finisher PWB (PL 23.16). • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required

• Code: 024-969
• Description: Different Width Mix Punch RAP Different Width Mix Punch. Paper of different widths was detected while printing in punch mode.
• Troubleshooting Guides: Copy: Cancel Punch mode (user intervention) Printer: Cancel Punch mode (auto cancellation) The same problem recurs. Y↓N→Correct the settings. Check the connection of each connector of the Finisher PWB. The connectors are properly connected. Y↓N→Connect the connectors properly. Check the connection of the cable between the machine and the Finisher. The cable is properly connected. Y↓N→Connect the cable properly. • Replace the Finisher PWB (PL 23.16), if the problem continues, replace the MCU PWB (PL 18.2). • Disconnect then reconnect the ESS, MCU all PWBs connected to them (RAM, Firmware module, EEPROM) • Check the sw version of the controller sw – update if required

• Code: 024-979
• Description: Low Staples RAP (Integrated Finisher) Staples Near Empty or Staple-feed failure.
• Troubleshooting Guides: Execute Component Control [012-242 Low Staple Sensor]. Install and remove the Staple Cartridge. The display changes. Y↓N→Check the Staple Cartridge for failure or foreign substances. There are no foreign substances and nothing has failed. Y↓N→Repair the failure and remove the foreign substances. Check the wires between P/J8731 and P/J8701 for a loose connection, or an open or a short circuit. The wires are OK. Y↓N→Repair as required. Measure the voltage between the Finisher PWB P/J8701 -5 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 22.7). Measure the voltage between the Finisher PWB P/J8701-7 (+) and GND (-). Install and remove the Staple Cartridge. The voltage changes. Y↓N→Replace the Finisher PWB (PL 22.7). Replace the Staple Assembly (PL 22.4) If the problem persists, replace the Finisher PWB (PL 22.7). Check the sw version of the controller sw – update if required. Replace the Finisher PWB (PL 22.7) If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 024-979
• Description: Low Staples RAP (Finisher LX) Staples Near Empty or Staple-feed failure.
• Troubleshooting Guides: Execute Component Control [012-242 Low Staple Sensor]. Install and remove the Staple Cartridge. The display changes. Y↓N→Check the Staple Cartridge for failure or foreign substances. There are no foreign substances and nothing has failed. Y↓N→Repair the failure and remove the foreign substances. Check the wires between J8886 and P/J8981 for a loose connection, or an open or a short circuit. The wires are OK. Y↓N→Repair as required. Measure the voltage between the Finisher PWB J8886-5 (+) and GND (-). The voltage is approx. +5VDC. Y↓N→Replace the Finisher PWB (PL 22.7). Measure the voltage between the Finisher PWB J8886-7 (+) and GND (-). Install and remove the Staple Cartridge. The voltage changes. Y↓N→Replace the Finisher PWB (PL 23.16). Replace the Staple Assembly (PL 23.4) If the problem persists, replace the Finisher PWB (PL 23.16). Check the sw version of the controller sw – update if required. Replace the Finisher PWB (PL 23.16).

• Code: 041-310
• Description: IM Logic Fail RAP The IM (Image Management) software control error was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Install the correct version of the IOT firmware. 3. Initialize the IOT NVM (Initialize NVM). If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 041-324
• Description: MCU PWB F1 Open RAP Fuse 1 on the MCU PWB has blown. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Go to +3.3Volt IOT wirenets for +3.3 VDC and BSD 1.9 – Power Interlock Switching (2 of 2) for INTLK +24 VDC. Check the ROS Assembly (PL 2.1) circuit for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-325
• Description: MCU PWB F2 Open RAP Fuse 2 on the MCU PWB has blown. NOTE: Remove the cause of Fuse meltdown before replacing the MCU PWB. When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) 2. Check the Toner Dispense Motor +24 Volt IOT wirenets circuits for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 3. Check the CRU Fan +24 Volt IOT wirenets circuits for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 4. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-326
• Description: MCU PWB F3 Open RAP Fuse 3 on the MCU PWB has blown.
• Troubleshooting Guides: 1. Check the HVPS (PL 18.1) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Check the Registration Clutch (PL 15.1) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 3. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-327
• Description: MCU PWB F4 Open RAP Fuse 4 on the MCU PWB has blown.
• Troubleshooting Guides: 1. Check the Fuser Fan (PL 4.1) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Check the Exit Gate Solenoid (PL 17.4) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 3. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-328
• Description: MCU PWB F5 Open RAP Fuse 5 on the MCU PWB has blown.
• Troubleshooting Guides: 1. Check the MSI Feed Solenoid (PL 13.2) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Check the Offset Motor (PL 17.1) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 3. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-329
• Description: MCU PWB F6 Open RAP Fuse 6 on the MCU PWB has blown
• Troubleshooting Guides: 1. Check the Tray Module PWB (PL 11.13) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-330
• Description: MCU PWB F7 Open RAP Fuse 7 on the MCU PWB has blown.
• Troubleshooting Guides: 1. Check the Finisher PWB (INT) (PL 22.7) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-331
• Description: MCU PWB F8 Open RAP Fuse 8 on the MCU PWB has blown.
• Troubleshooting Guides: CAUTION Chip fuses on the MCU PWB seldom fail because of an internal MCU problem. The cause is almost always a short circuit in the wiring or components fed by the fuse. You MUST determine the source of the short before replacing the MCU PWB. 1. Check the HCF PWB (PL 10.8) circuit +24 Volt IOT wirenets for overcurrent and overvoltage, and then replace the faulty parts or repair the circuits. 2. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 041-340
• Description: MCU NVM (EEPROM) Data Fail RAP The specific values of the NVM (EEPROM) data are not in their specified addresses.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Install the correct version of the IOT firmware. 3. Initialize the IOT NVM. If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 042-310
• Description: Main Motor Failure RAP The Main Motor is not rotating at the specified speed.
• Troubleshooting Guides: Close the LH Cover and the Front Cover. Execute Component Control [042-003 Main Motor ON]. The Main Motor can be heard. Y↓N→Go to BSD 4.1 – Main Drive Control and the wires between the MCU PWB ( P/J407 and P/J408) and the Main Motor ( P205 and P204) for an open or short circuit. If OK replace the Main Motor (PL 3.2) Check the installation of the Main Drive Assembly (PL 3.1 and PL 3.2). The Main Drive Assembly is installed correctly. Y↓N→Install the Main Drive Assembly correctly. Check the wire between P/J407-9 and P205-8 for an open circuit or a short circuit (BSD 4.1 – Main Drive Control). The wires are conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Manually rotate the Main Motor rotor. It rotates smoothly. Y↓N→Check for foreign substances that are interfering with operation or installation failure. Foreign substances or installation failure are found. Y↓N→Replace the Main Drive Assembly (PL 3.1). Remove the foreign substances that are interfering with operation and correct the installation failure. Replace the Main Drive Assembly (PL 3.1) If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 042-323
• Description: Drum Motor Failure RAP The Main Motor is not rotating at the specified speed.
• Troubleshooting Guides: Close the LH Cover and the Front Cover. Execute Component Control [042-001 Drum Motor ON]. The Drum Motor can be heard. Y↓N→Go to BSD 9.5 Drum Drive Control and the wires between the MCU PWB ( P/J407 and P/ J408) and the Main Motor ( P/J202 and P/J207) for an open or short circuit. If OK replace the Drum Motor (PL 3.2) Check the installation of the Main Drive Assembly (PL 3.1 and PL 3.2). The Main Drive Assembly is installed correctly. Y↓N→Install the Main Drive Assembly correctly. Check the wire between P/J407-1 and P/J207-8 for an open circuit or a short circuit (BSD 9.5 Drum Drive Control). The wires are conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Manually rotate the Drum Motor rotor. It rotates smoothly. Y↓N→Check for foreign substances that are interfering with operation or installation failure. Foreign substances or installation failure are found. Y↓N→Replace the Main Drive Assembly (PL 3.1). Remove the foreign substances that are interfering with operation and correct the installation failure. Replace the Main Drive Assembly (PL 3.1) If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 042-400
• Description: Odor Filter End Of Life
• Troubleshooting Guides: Replace the Odor Filter and reset the HFSI Value (HFSI Counter) [954-860].

• Code: 042-401
• Description: VOC Filter End Of Life
• Troubleshooting Guides: Replace the VOC Filter and reset the HFSI Value (HFSI Counter) [954-861].

• Code: 045-310
• Description: Image Ready NG RAP A Controller image preparation failure was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check whether there is poor connection or foreign substances at the following connectors. • Between the ESS PWB P/J320 and the MCU PWB P/J402 • Between the ESS PWB P/J1323 and the MCU PWB P/J403 If no problems are found, replace the following parts in sequence: • Check the sw version of the controller sw – update if required • MCU PWB (PL 18.2) • ESS PWB (PL 35.2)

• Code: 045-311
• Description: Controller Communication Fail RAP Communication error between ESS PWB and MCU PWB was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check whether there is poor connection or foreign substances at the following connectors. • Between the ESS PWB P/J320 and the MCU PWB P/J402 • Between the ESS PWB P/J1323 and the MCU PWB P/J403 If no problems are found, replace the following parts in sequence: • Check the sw version of the controller sw – update if required • MCU PWB (PL 18.2) • ESS PWB (PL 35.2)

• Code: 047-211
• Description: Exit 1 OCT Home Fail RAP After the Exit 1 OCT Motor has run for the specified operation time, the Exit 1 OCT Home Position Sensor does not turn ON.
• Troubleshooting Guides: Turn the power ON and enter the Diag mode. Turn ON Component Control [077-102] (Exit 1 OCT Home Position Sensor). Move the OCT Chute manually to block/clear the light path to the Exit 1 OCT Home Position Sensor. Does the display change between High/Low? Y↓N→Go to BSD 10.6 – Exit 1 Drive/OCT Control to check the Exit 1 OCT Home Position Sensor (PL 17.1) for an open or short circuit. Press the Stop button. Turn ON Component Control [077-010] and Component Control [077- 011] alternately. Does the OCT 1 Chute move forward and backward? Y↓N→Remove the Rear Lower Cover. Is the voltage between the MCU PWB P/J417-11/12 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF and check the Exit 1 OCT Motor Gear for blockage and the OCT Chute for damage. Also, check the connection between the MCU PWB P/J417 and the Exit 1 OCT Motor P/J217 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Exit 1 OCT Motor (PL 17.1) • MCU PWB (PL 18.2) Press the Stop button. Turn the power OFF and replace the MCU PWB (PL 18.2).

• Code: 047-216
• Description: Finisher Communication Fail RAP Communication failure between the Finisher and the IOT was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the connection between the MCU PWB P/J422 and the Finisher PWB P/J8704 (Integrated) or J8889 (External) for open circuit, short circuit, and poor contact. Also, check the power supply at the Finisher. If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 047-217
• Description: HCF Communication Fault Communication failure between the HCF and the IOT was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the connection between the MCU PWB P/J419 and the HCF PWB J 800A and J 800B for open circuit, short circuit, and poor contact. Also, check the power supply at the HCF. If no problems are found, replace the HCF PWB (PL 10.8) before replacing the MCU PWB (PL 18.2).

• Code: 047-218
• Description: Tray Module Communication Fail RAP Communication error between Tray Module PWB and MCU PWB was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF. Go to the BSD 3.2 – -MCU-Tray Module Communication. Check the connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 059-314
• Description: Control (Center) Thermistor Failure RAP The Control (Center) Thermistor has an open circuit.
• Troubleshooting Guides: Y N Install the Fuser Unit securely. Check the resistance of the Center Thermistor between J621-5 and J621-1 (BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the Center Thermistor wiring between P/J411 and J621 for an open circuit or a short circuit (BSD 10.1). The wire between P/J410 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the MCU PWB (PL 18.2).

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• Code: 059-315
• Description: Control (Center) Thermistor Over Temperature Failure RAP The Control (Center) Thermistor detected a temperature higher than the specified value.
• Troubleshooting Guides: NOTE: When this fault occurs, NVM location 744-005 is set to 1, 2, or 3, depending on the fault. You must reset this location to 0 in order to clear the fault. Check the resistance of the Center Thermistor between J621-5 and J621-1 (BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the Center Thermistor wiring between P/J411 and J621 for an open circuit or a short circuit ( BSD 10.1). The wire between P/J410 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the AC Drive PWB (PL 18.2) before replacing the MCU PWB (PL 18.2).

• Code: 059-316
• Description: Rear Thermistor Failure RAP The Rear Thermistor has an open circuit.
• Troubleshooting Guides: Check the installation of the Fuser Unit. The Fuser Unit is securely installed. Y↓N→Install the Fuser Unit securely. Check the resistance of the Rear Thermistor between J621-7 and J621-3 ( BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the Rear Thermistor wiring between P/J411 and J621 for an open circuit or a short circuit ( BSD 10.1). The wire between P/J410 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the MCU PWB (PL 18.2).

• Code: 059-317
• Description: Rear Thermistor Over Temperature Failure RAP The Rear Thermistor detected a temperature higher than the specified value.
• Troubleshooting Guides: NOTE: When this fault occurs, NVM location 744-005 is set to 1, 2, or 3, depending on the fault. You must reset this location to 0 in order to clear the fault. Check the resistance of the Rear Thermistor between J621-7 and J621-3 (BSD 10.1). The resistance is 3k ohms or higher. Y↓N→Replace the Fuser Unit (PL 7.1). Check the Rear Thermistor wiring between P/J411 and J621 for an open circuit or a short circuit ( BSD 10.1). The wire between P/J410 and J621 is conducting without an open circuit or a short circuit. Y↓N→Repair the open circuit or short circuit. Replace the Fuser Unit (PL 7.1). If the problem persists, replace the AC Drive PWB (PL 18.2) before replacing the MCU PWB (PL 18.2).

• Code: 061-320
• Description: ROS Motor Fail RAP ROS ready is not detected within the specified time (10s). NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: Turn the power OFF and check the following connections for open circuit, short circuit, and poor connection. After the check is complete, turn the power OFF and ON. • ROS Motor for ROS Motor Ready Signal: Component Control [061-001] • Between the MCU PWB P/J406 and the LDD PWB P/J 620 If the problem persists, reload the machine software (GP 16). If the problem persists, replace the following parts in sequence: • ROS (PL 3.1) • MCU PWB (PL 18.2)

• Code: 061-325
• Description: SOS Fail RAP SOS interval is found to be longer than the specified value (102% of the specified SOS interval) 5 consecutive times when checked by ROS software. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check between the MCU PWB P/J404 and the LDD PWB P/ J140 for open circuit, short circuit, and poor connection. 3. If no problems are found, replace the following parts in sequence: • If the problem persists, reload the machine software (GP 16). • ROS (PL 3.1) • MCU PWB (PL 18.2)

• Code: 062-277
• Description: ESS-DADF Communication Fail RAP Communication cannot be established between the ESS PWB and the DADF PWB. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the following: • The connectors of the ESS PWB P/J390 and the IIT PWB P/J7192 for damage, foreign substances, bent connector pins, burns, and improper soldering on the PWB • The connection between the IIT PWB P/J7501 and the DADF PWB P/J751 as well as between the IIT PWB P/J7502 and the DADF PWB P/J752 for open circuit, short circuit, and poor contact • The connectors of the IIT PWB P/J7501, P/J7502 and the DADF PWB P/J751, P/ J752 for damage, foreign substances, bent connector pins, burns, and improper soldering on the PWB If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • DADF PWB (PL 51.2) • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-300
• Description: Platen Interlock Open RAP The Platen Interlock is open. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: Check the following: • The DADF for improper closing. • The Platen Close Sensor for failure: Component Control [062-300] (PL 1.3). • The connection between the Platen Close Sensor P/J7251 and the IIT PWB P/J722 for open circuit, short circuit, and poor contact • The connection between the IIT PWB P/J7192-30 and the ESS PWB P/J390-11 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-311
• Description: IIT Software Logic Fail RAP A software error was detected at the ESS PWB. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Turn the power ON and enter the Diag mode. Change the value for NVM location [715- 030] to ‘1’ and then execute NVM Write. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp PWB (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.) • 1000 (4-digit display): The LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures). NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the Change Settings button) to check the value (diagnosis result).
  00 Not applicable (No errors) – 01 LED Lamp PWB PL 1.4 02 CCD Lens Assembly PL 1.2 03 CCD Flexible Flat Cable PL 1.2 10 LED Lamp Flexible Flat Cable PL 1.4 12 IIT-ESS Video Cable PL 18.4 14 IIT-ESS I/O Cable PL 18.4 17 LVPS-IIT/Fax Power Cable (DC Harness) PL 18.4
  4. After replacing the appropriate parts, again change the value for NVM location [715-030] to ‘1’ and then execute ‘NVM Write’. 5. Check that the current value column becomes ‘000’. 6. If the problem persists, reload the machine software (GP 16).

• Code: 062-360
• Description: Carriage Position Fail RAP The Carriage position error was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: Does the Carriage moves smoothly, with no interference? Y↓N→Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position (ADJ 6.2), etc. Turn the power ON and enter the Diag mode. Turn ON Component Control [062-005] (Scan) or [062-006] (Return). Does the Carriage move? Y↓N→Turn the power OFF and check the following: • The connection between the Carriage Motor P/J7258 and the IIT PWB P/J721 for open circuit, short circuit, and poor contact • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact • The connection between the IIT PWB P/J7192 and the ESS PWB P/J390 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • IIT PWB (Switch the EEPROM) (PL 1.6) • Carriage Motor (PL 1.6) • ESS PWB (PL 35.2) Press the Stop button. Turn ON Component Control [062-212] (IIT Registration Sensor). Manually move the Carriage and turn the IIT Registration Sensor ON then OFF. Does the display change between High/Low? Y↓N→Use OF 99-2 RAP to check the IIT Registration Sensor. It can be considered that there were no errors. Again, check the Carriage operation, check for any noise source around the machine and check for any abnormal electrical discharge, etc. If the problem occurs frequently, replace the following parts in sequence: • If the problem persists, reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-371
• Description: Lamp Illumination Fail RAP Insufficient light from Lamp detected in CCD. (During white gradation correction/AGC before Scan starts) NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: Procedure 1. Turn the power ON and enter the Diag mode. Change the value for NVM location [715- 030] to ‘1’ and then execute ‘NVM Write’. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp PWB (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.) • 1000 (4-digit display): The LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).) NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the Change Settings button) to check the value (diagnosis result).
  00 Not applicable (No errors) – 01 LED Lamp PWB PL 1.4 02 CCD Lens Assembly PL 1.2 03 CCD Flexible Flat Cable PL 1.2 10 LED Lamp Flexible Flat Cable PL 1.4 12 IIT-ESS Video Cable PL 18.4 14 IIT-ESS I/O Cable PL 18.4 17 LVPS-IIT/Fax Power Cable (DC Harness) PL 18.4
  4. After replacing the appropriate parts, again change the value for NVM location [715-030] to ‘1’ and then execute ‘NVM Write’. 5. Check that the current value column becomes ‘000’. 6. If the problem persists after performing the above procedure, continue and check the following: • LED Lamp broken: Component Control [062-002] (PL 1.2) • Check the Flat Cable between the LED Lamp PWB P/J7001 and the IIT PWB P/ J723 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ J710 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact

• Code: 062-380
• Description: Platen AGC Fail RAP Insufficient lamp brightness was detected when performing AGC. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Turn the power ON and enter the Diag mode. Change the value for NVM location [715- 030] to ‘1’ and then execute ‘NVM Write’. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp PWB (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.) • 1000 (4-digit display): The LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).) NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the Change Settings button) to check the value (diagnosis result).
  00 Not applicable (No errors) – 01 LED Lamp PWB PL 1.4 02 CCD Lens Assembly PL 1.2 03 CCD Flexible Flat Cable PL 1.2 10 LED Lamp Flexible Flat Cable PL 1.4 12 IIT-ESS Video Cable PL 18.3 14 IIT-ESS I/O Cable PL 18.3 17 LVPS-IIT/Fax Power Cable (DC Harness) PL 18.3
  4. After replacing the appropriate parts, again change the value for NVM location [715-030] to ‘1’ and then execute ‘NVM Write’. 5. Check that the current value column becomes ‘000’. 6. If the problem persists after performing the above procedure, continue and check the following: • LED Lamp broken: Component Control [062-002] (PL 1.2) • Check the Flat Cable between the LED Lamp PWB P/J7001 and the IIT PWB P/ J723 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ J710 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact

• Code: 062-386
• Description: Platen AOC Fail RAP A CCD output error was detected when performing AOC. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: 1. Turn the power ON and enter the Diag mode. Change the value for NVM location [715- 030] to ‘1’ and then execute ‘NVM Write’. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp PWB (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.) • 1000 (4-digit display): The LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).) NOTE: Execute the IIT diagnosis and then call NVM location [715-030] again (press the Change Settings button) to check the value (diagnosis result).
  00 Not applicable (No errors) – 01 LED Lamp PWB PL 1.4 02 CCD Lens Assembly PL 1.2 03 CCD Flexible Flat Cable PL 1.2 10 LED Lamp Flexible Flat Cable PL 1.4 12 IIT-ESS Video Cable PL 18.3 14 IIT-ESS I/O Cable PL 18.3 17 LVPS-IIT/Fax Power Cable (DC Harness) PL 18.3
  4. After replacing the appropriate parts, again change the value for NVM location [715-030] to ‘1’ and then execute ‘NVM Write’. 5. Check that the current value column becomes ‘000’. 6. If the problem persists after performing the above procedure, check the following: • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ J710 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • CCD Lens Assembly (PL 1.2) • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-389
• Description: Carriage Over Run Fail RAP The Carriage has overrun at the Scan End.
• Troubleshooting Guides: Remove the Platen Glass and move the Full Rate Carriage to right and left manually. Does the Carriage moves smoothly, with no interference? Y↓N→Check the Carriage operation for mechanical load, the Carriage Cable for winding failure, the Rail for contamination/foreign substances, and the Full Rate/Half Rate Carriage for improper position (ADJ 6.2), etc. Turn the power ON and enter the Diag mode. Turn ON Component Control [062-005] (Scan) or [062-006] (Return). Does the Carriage move? Y↓N→Turn the power OFF and check the following: • The connection between the Carriage Motor P/J7258 and the IIT PWB P/J721 for open circuit, short circuit, and poor contact • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact • The connection between the IIT PWB P/J7192 and the ESS PWB P/J390 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • IIT PWB (Switch the EEPROM) (PL 1.6) • Carriage Motor (PL 1.6) • ESS PWB (PL 35.2) Press the Stop button. Turn ON Component Control [062-212] (IIT Registration Sensor). Manually move the Carriage and turn the IIT Registration Sensor ON then OFF. Does the display change between High/Low? Y↓N→Use OF 99-2 RAP to check the IIT Registration Sensor. It can be considered that there were no errors. Again, check the Carriage operation, check for any noise source around the machine and check for any abnormal electrical discharge, etc. If the problem occurs frequently, replace the following parts in sequence: • If the problem persists, reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-393
• Description: CCD PWB Sync Signal Fail RAP • Write failure to the Shading Memory has occurred. • Averaging processing error has occurred in the ASIC.
• Troubleshooting Guides: 1. Turn the power ON and enter the Diag mode. Change the value for NVM location [715- 030] to ‘1’ and then execute ‘NVM Write’. 2. A 3 or 4-digit number is displayed in the current value column. 3. Check the upper 1 or 2 digits, or the lower 2 digits using the following table and replace the appropriate parts. Sample Display • 110 (3-digit display): LED Lamp PWB failure and LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first digit ‘1’ in ‘110’ is the upper digit, which indicates the LED Lamp PWB (‘0′ in ’01’ is not displayed). The lower 2 digits ’10’ indicates the LED Lamp Flexible Flat Cable.) • 1000 (4-digit display): The LED Lamp Flexible Flat Cable is damaged or has poor contact. (The first 2 digits ’10’ in ‘1000’ are the upper digits, which indicates the LED Lamp Flexible Flat Cable. The lower 2 digits ’00’ indicates that nothing is applicable (no failures).) NOTE: Execute the IIT diagnosis and then call NVM location[715-030] again (press the Change Settings button) to check the value (diagnosis result).
  00 Not applicable (No errors) – 01 LED Lamp PWB PL 1.4 02 CCD Lens Assembly PL 1.2 03 CCD Flexible Flat Cable PL 1.2 10 LED Lamp Flexible Flat Cable PL 1.4 12 IIT-ESS Video Cable PL 18.3 14 IIT-ESS I/O Cable PL 18.3 17 LVPS-IIT/Fax Power Cable (DC Harness) PL 18.3
  4. After replacing the appropriate parts, again change the value for NVM location [715-030] to ‘1’ and then execute ‘NVM Write’. 5. Check that the current value column becomes ‘000’. 6. If the problem persists after performing the above procedure, check the following: • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ J710 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • If the problem persists, reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-395
• Description: IIT PWB Power Cable Connection Fail RAP The IIT PWB power source error was detected.
• Troubleshooting Guides: Turn the power OFF and remove the IIT Rear Cover. Turn the power ON. Is the voltage between the Main LVPS P/J502-1 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF and go to IIT/DADF Wirenets and check the connection between the Main LVPS P/J502 and the IIT PWB P/J720 for open circuit, short circuit, and poor contact. If the problem persists, reload the machine software (GP 16). the problem persists, replace the IIT PWB (Switch the EEPROM) (PL 1.6).

• Code: 062-396
• Description: CCD Cable Connection Fail RAP A CCD Flat Cable connection error was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the following: • Check the Flat Cable between the CCD Lens Assembly P/J700 and the IIT PWB P/ J710 for open circuits, short circuits, and poor contacts (especially, check whether the Flat Cable was inserted in a skewed manner). • The coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • IIT PWB (Switch the EEPROM) (PL 1.6) • ESS PWB (PL 35.2)

• Code: 062-397
• Description: IIT-Cont Video Cable Connection Fail RAP An ESS Video Cable connection error was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 062-398
• Description: IIT-Cont I/O Cable Connection Fail RAP An ESS I/O Cable connection error was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the coaxial cable between the IIT PWB P/J7191 and the ESS PWB P/J336 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • ESS PWB (PL 35.2) • IIT PWB (Switch the EEPROM) (PL 1.6)

• Code: 071-100
• Description: Tray 1 Pre Misfeed RAP Tray1 Pre Feed Sensor is not turned ON by the paper in specified time from Tray1 Feed Start.
• Troubleshooting Guides: Check the following: • The Tray 1 Pre Feed Sensor for failure: Component Control [071-105] (PL 9.5) • The Tray 1 Feed/Lift Motor failure: Component Control [071-003] CW (PL 9.6) • The connection between the Tray 1 Pre Feed Sensor P/J107 and the MCU PWB P/J410 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 071-105
• Description: Registration Sensor On Jam (Tray 1) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 1 has started.
• Troubleshooting Guides: Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 071-210
• Description: Tray 1 Lift Fail RAP Tray 1 Lift NG has occurred 3 times in a row.
• Troubleshooting Guides: Remove Tray 1. Turn the power ON and enter the Diag mode. Turn ON Component Control [071-002] CCW [071-003] CW] (Tray 1 Feed/Lift Motor). Does the Tray 1 Feed/Lift Motor rotate? Y↓N→Check the connection between the MCU PWB P/J417 and the Tray 1 Feed/Lift Motor P/ J213 for open circuit, short circuit, and poor contact. Measure the resistance between the MCU PWB P/J417-5/6/7/8 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the Tray 1 Feed/Lift Motor (PL 9.6). Replace the MCU PWB (PL 18.2). Press the Stop button. Turn ON Component Control [071-102] (Tray 1 Level Sensor). Use a sheet of paper, etc. to block/clear the light path to the Tray 1 Level Sensor. Does the display change between High/Low? Y↓N→Use OF 99-2 RAP to check the Tray 1 Level Sensor (PL 9.5). Press the Stop button and turn the power OFF. Reload the machine software (GP 16). Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 071-212
• Description: Tray 1 Paper Size Switch Broken RAP Abnormal output AD value from Tray 1 Size Sensor was detected.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 1 Paper Size Switch for failure: Analog Monitor [071-200];Component Control [071-104] (PL 9.1) • The connection between the Tray 1 Paper Size Sensor P/J122 and the MCU PWB P/ J414 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-100
• Description: Tray 2 Pre Misfeed RAP Tray2 Pre Feed Sensor is not turned ON by the paper in specified time from Tray 2 Feed Start.
• Troubleshooting Guides: Check the following: • The Tray 2 Pre Feed Sensor for failure: Component Control [072-105] (PL 9.5) • The Tray 2 Feed/Lift Motor failure: Component Control [072-003] CW (PL 9.6) • The connection between the Tray 2 Pre Feed Sensor P/J107 and the MCU PWB P/J410 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-101
• Description: Tray 2 Misfeed RAP The Tray 2 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 2 has started.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor for failure: Component Control [072-100] (PL 9.5) • Takeaway Motor failure: Component Control [077-050] CW (PL 15.1) • The connection between the Feed Out Sensor P/J110 and the MCU PWB P/J410 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-105
• Description: Registration Sensor On Jam (Tray 2) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 2 has started.
• Troubleshooting Guides: Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J 415 for open circuit, short circuit, and poor contact • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The Registration Transport Assy (PL 15.1) for installation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-210
• Description: Tray 2 Lift Fail RAP Tray 2 Lift NG has occurred 3 times in a row.
• Troubleshooting Guides: Remove Tray 2. Turn the power ON and enter the Diag mode. Turn ON Component Control [072-002] CCW [072-003] CW] (Tray 1 Feed/Lift Motor). Does the Tray 2 Feed/Lift Motor rotate? Y↓N→Check the connection between the MCU PWB P/J410 and the Tray 1 Feed/Lift Motor P/ J216 for open circuit, short circuit, and poor contact. Measure the resistance between the MCU PWB P/J416-A1/A2/A3/A4 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the Tray 2 Feed/Lift Motor (PL 9.5). Replace the MCU PWB (PL 18.2). Press the Stop button. Turn ON Component Control [072-102] (Tray 2 Level Sensor). Use a sheet of paper, etc. to block/clear the light path to the Tray 1 Level Sensor. Does the display change between High/Low? Y↓N→Use OF 99-2 RAP to check the Tray 2 Level Sensor (PL 9.6). Press the Stop button and turn the power OFF. Reload the machine software (GP 16). Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-212
• Description: Tray 2 Paper Size Sensor Broken RAP Abnormal output AD value from Tray 2 Size Sensor was detected.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 2 Paper Size Switch for failure: Analog Monitor [072-200];Component Control [072-104] (PL 9.1) • The connection between the Tray 2 Paper Size Sensor P/J123 and the MCU PWB P/ J414 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 072-900
• Description: Tray 2 Feed Out Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 2 Feed Out Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor (PL 15.1) for remaining paper, contamination, Actuator return failure, or improper installation • The Feed Out Sensor for failure: Component Control [072-100] (PL 15.1) • The connection between the Feed Out Sensor P/J110-1 and the MCU PWB P/J410-B3 for short circuit Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 073-101
• Description: Tray 3 Misfeed RAP The Tray 3 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 3 has started.
• Troubleshooting Guides: Remove Tray 3. Turn the power ON and enter the Diag mode. Turn ON Component Control [073-001] (Tray 3 Feed/Lift Motor). Does the Tray 3 Feed/Lift Motor rotate? Y↓N→Go to the +24VDC-2 IOT wirenets. Is the voltage between the Tray Module PWB P/J 541-8 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF, then measure the Tray 3 Feed/Lift Motor wire wound resistance. Check the resistance of the following. • Between the Tray Module PWB P/J555 -1 and P/J555-2 • Between the Tray Module PWB P/J555-3 and P/J555-4 Is the resistance approx. 4Ohm for each? (When the temperature is 25 °C) Y↓N→Check the connection between the Tray Module PWB P/J555 and the Tray 3 Feed/ Lift Motor P/J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 3 Feed/Lift Motor (PL 11.9). Measure the resistance between the Tray Module PWB P/J555-1/2/3/4 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) • Press the Stop button. Turn ON Component Control [077-033] (TM Takeaway Motor).

• Code: 073-105
• Description: Registration Sensor On Jam (Tray 3) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 3 has started.
• Troubleshooting Guides: Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The TM Takeaway Motor for failure: Component Control [077-033] (PL 11.15) (when the jam has occurred during Feed from Tray 3) • The Registration Transport Assy (PL 15.1) for installation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 073-210
• Description: Tray 3 Lift Fail RAP Tray 3 Lift NG has occurred 3 times in a row.
• Troubleshooting Guides: Remove Tray 3. Turn the power ON and enter the Diag mode. Turn ON Component Control [073-001] (Tray 3 Feed/Lift Motor). Does the Tray 3 Feed/Lift Motor rotate? Y↓N→Turn the power OFF, then measure the Tray 3 Feed/Lift Motor wire wound resistance. Check the resistance of the following. • Between the Tray Module PWB P/J555 -1 and P/J555-2 • Between the Tray Module PWB P/J555-3 and P/J555-4 Is the resistance approx. 4Ohm for each? (When the temperature is 25 °C) Y↓N→Check the connection between the Tray Module PWB P/J555 and the Tray 3 Feed/ Lift Motor P/J222 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 3 Feed/Lift Motor (PL 11.9). Measure the resistance between the Tray Module PWB P/J555-1/2/3/4 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Press the Stop button. Turn ON Component Control [073-102] (Tray 3 Level Sensor). Use a sheet of paper, etc. to block/clear the light path to the Tray 3 Level Sensor. Does the display change between High/Low? Y↓N→Use to check the Tray 3 Level Sensor (PL 11.8). Press the Stop button and turn the power OFF. Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. If no problems are found, replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) • Reload the machine software (GP 16).

• Code: 073-212
• Description: Tray 3 Paper Size Sensor Broken RAP Abnormal output AD value from Tray 3 Size Sensor was detected.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 3 Paper Size Switch for failure: Analog Monitor [073-200];Component Control [073-104] (PL 11.12) • The connection between the Tray 3 Paper Size Sensor P/J102 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the Tray Module PWB (PL 11.13).

• Code: 073-900
• Description: Tray 3 Feed Out Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 3 Feed Out Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Feed Out Sensor (PL 11.7) for remaining paper, contamination, Actuator return failure, or improper installation • The Feed Out Sensor for failure: Component Control [073-100] (PL 11.7) • The connection between the Feed Out Sensor P/J108-2 and the Tray Module PWB P/J 548-B3 for short circuit Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 074-101
• Description: Tray 4 Misfeed RAP The Tray 4 Feed Out Sensor does not turn ON within the specified time after the Feed from Tray 4 has started.
• Troubleshooting Guides: Remove Tray 4. Turn the power ON and enter the Diag mode. Turn ON Component Control [074-001] (Tray 4 Feed/Lift Motor). Does the Tray 4 Feed/Lift Motor rotate? Y↓N→Go to the +24VDC-2 IOT wirenets. Is the voltage between the Tray Module PWB P/J 541-8 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF, then measure the Tray 4 Feed/Lift Motor wire wound resistance. Check the resistance of the following. • Between the Tray Module PWB P/J555 -5 and P/J555-6 • Between the Tray Module PWB P/J555-7 and P/J555-8 Is the resistance approx. 4Ohm for each? (When the temperature is 25 °C) Y↓N→Check the connection between the Tray Module PWB P/J555 and the Tray 4 Feed/ Lift Motor P/J223 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 3 Feed/Lift Motor (PL 11.9). Measure the resistance between the Tray Module PWB P/J555-5/6/7/8 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Press the Stop button. Turn ON Component Control [077-033] (TM Takeaway Motor). Does the TM Takeaway Motor rotate? Y↓N→Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF, disconnect the TM Takeaway Motor connector P/J224. Measure the TM Takeaway Motor wire wound resistance. • Between the TM Takeaway Motor P/J224-2 and P/J224-1 • Between the TM Takeaway Motor P/J224-2 and P/J224-3 • Between the TM Takeaway Motor P/J224-5 and P/J224-4 • Between the TM Takeaway Motor P/J224-5 and P/J224-6 Is the resistance approx. 0.85Ohm for each? (When the temperature is 25 °C) Y↓N→Replace the TM Takeaway Motor (PL 11.5) Measure the resistance between the disconnected TM Takeaway Motor connectors P/ J224-1/3/4/6 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Check the connection between the Tray Module P/J554 and the TM Takeaway Motor P/ J224 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Press the Stop button and open the L/H Cover. Turn ON Component Control [074-103] (Tray 4 Feed Out Sensor). Move the Actuator manually to block/clear the light path to the Tray 4 Feed Out Sensor. Does the display change between High/Low? Y↓N→Use to check the Tray 4 Feed Out Sensor (PL 11.7). Press the Stop button and turn the power OFF. Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • The Feed Roll, Retard Roll, and Nudger Roll for contamination, wear, and revolution failure • The Takeaway Roll 4 and Pinch Roll for contamination, wear, and revolution failure • The Feed Roll, Retard Roll, and Nudger Roll Drive Gears for wear and damage • The Takeaway Roll 4 Drive Gear for wear and damage • Use of paper out of spec If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 074-102
• Description: Feed Out Sensor 2 On Jam (Tray3/4) Tray 2 Feed Out Sensor is not turned ON by the paper in specified time from Tray 3/4 Feed Start.
• Troubleshooting Guides: Clear the paper jam. Operate the printer from Tray 2. A 072-101 misfeed occurs. Y↓N→Operate the printer from Tray 3. A 073-101 misfeed occurs. Y↓N→Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path between the Tray 3/4 Module and the Tray 2 Feedout Sensor • The Feed Out Sensor for contamination, improper installation, and Actuator operation failure • Use of paper out of spec Go to 073-101 Tray 3 Misfeed RAP. Go to 072-101 Tray 2 Misfeed RAP.

• Code: 074-103
• Description: Feed Out Sensor 3 On Jam (Tray4) Tray 3 Feed Out Sensor is not turned ON by the paper in specified time from Tray 4 Feed Start.
• Troubleshooting Guides: Clear the paper jam. Operate the printer from Tray 3. A 073-101 misfeed occurs. Y↓N→Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path between Tray 3 and Tray 4 Feedout Sensor • The Feed Out Sensor for contamination, improper installation, and Actuator operation failure • Use of paper out of spec Go to 073-101 Tray 3 Misfeed RAP.

• Code: 074-105
• Description: Registration Sensor On Jam (Tray 4) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from Tray 4 has started.
• Troubleshooting Guides: Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The TM Takeaway Motor for failure: Component Control [077-033] (PL 11.15) (when the jam has occurred during Feed from Tray 3) • The Registration Transport Assy (PL 15.1 ) for installation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 074-210
• Description: Tray 3 Lift Fail RAP Tray 4 Lift NG has occurred 3 times in a row.
• Troubleshooting Guides: [074-001] (Tray 4 Feed/Lift Motor). Does the Tray 4 Feed/Lift Motor rotate? Y↓N→Turn the power OFF, then measure the Tray 3 Feed/Lift Motor wire wound resistance. Check the resistance of the following. • Between the Tray Module PWB P/J555 -5 and P/J555-6 • Between the Tray Module PWB P/J555-7 and P/J555-8 Is the resistance approx. 4Ohm for each? (When the temperature is 25 °C) Y↓N→Check the connection between the Tray Module PWB P/J555 and the Tray 4 Feed/ Lift Motor P/J223 for open circuit, short circuit, and poor contact. If there are no problems, replace the Tray 3 Feed/Lift Motor (PL 11.9). Measure the resistance between the Tray Module PWB P/J555-5/6/7/8 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Press the Stop button. Turn ON Component Control [074-102] (Tray 4 Level Sensor). Use a sheet of paper, etc. to block/clear the light path to the Tray 4 Level Sensor. Does the display change between High/Low? Y↓N→Use to check the Tray 4 Level Sensor (PL 11.8). Press the Stop button and turn the power OFF. Check the Tray Lift Gear for damage or the Tray Lift mechanism for mechanical load. If no problems are found, replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) • Reload the machine software (GP 16).

• Code: 074-212
• Description: Tray 4 Paper Size Sensor Broken RAP Abnormal output AD value from Tray 4 Size Sensor was detected.
• Troubleshooting Guides: Check the following: • Broken link and breakage at the bottom of the tray • The Actuator at the rear of the Tray for operation failure • The Tray 4 Paper Size Switch for failure: Analog Monitor [074-200];Component Control [074-104] (PL 11.12) • The connection between the Tray 4 Paper Size Sensor P/J103 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the Tray Module PWB (PL 11.13).

• Code: 074-900
• Description: Tray 4 Feed Out Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 4 Feed Out Sensor detected paper
• Troubleshooting Guides: Check the following: • The Tray 4 Feed Out Sensor (PL 11.7) for remaining paper, contamination, Actuator return failure, or improper installation • The Tray 4 Feed Out Sensor for failure: Component Control [073-100] (PL 11.7) • The connection between the Tray 4 Feed Out Sensor P/J116-2 and the Tray Module PWB P/J548-A2 for short circuit Reload the machine software (GP 16). If no problems are found, replace the Tray Module PWB (PL 11.13).

• Code: 075-135
• Description: Registration Sensor On Jam (Tray 4) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed from the MSI has started.
• Troubleshooting Guides: Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The Registration Transport Assy (PL 15.1 ) for installation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-101
• Description: Registration Sensor Off Jam RAP The Registration Sensor does not turn OFF within the specified time after the Registration Clutch On.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • The Registration Roll and Pinch Roll for contamination, wear, and revolution failure • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • Each Takeaway Roll Drive Gear for wear and damage • The Registration Roll Drive Gear for wear and damage • The BTR for contamination, wear, and revolution failure • The Fuser Drive Gear for wear and damage • Each Exit Roll Drive Gear for wear and damage • Use of paper out of spec • The Registration Sensor for contamination, improper installation, and Actuator operation failure
  Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The Registration Clutch for failure: Component Control [077-002] (PL 15.1) • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The Takeaway Clutch for failure: Component Control [077-001] (PL 15.1) • The Registration Transport Assy (PL 15.1) for installation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-103
• Description: Exit Sensor 1 Off Jam RAP After the Fuser Exit Sensor turned ON, the Fuser Exit Sensor did not turn OFF within the specified time
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • The Fuser for wound up, stuck paper • The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • Each Exit Roll Drive Gear for wear and damage • The Exit 1 Gate for operation failure • Use of paper out of spec
  Check the following: • The Fuser Exit Sensor for failure: Component Control [077-101] (PL 7.1) • The Exit 2 Motor for revolution failure: Component Control [077-015] (PL 17.5) • The Exit Gate Solenoid for failure: Component Control [077-004] (PL 17.5) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-106
• Description: Exit Sensor 1 On Jam RAP The Fuser Exit Sensor does not turn ON within the specified time after the Registration Clutch On.
• Troubleshooting Guides: Check the following: • The Fuser Exit Sensor for failure: Component Control [077-101] (PL 7.1) • A paper transportation failure due to a foreign substance/burr on the paper path • The Fuser Exit Sensor for contamination, improper installation, and Actuator operation failure • Each Takeaway Roll and Pinch Roll for contamination, wear, and revolution failure • The Registration Roll and Pinch Roll for contamination, wear, and revolution failure • The BTR for contamination, wear, and revolution failure • The Fuser for wound up, stuck paper • The Fuser Drive Gear for wear and damage • Use of paper out of spec Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-109
• Description: Exit Sensor 2 On Jam RAP After the Fuser Exit Sensor turned ON, the Exit 2 Sensor did not turn ON within the specified time.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • The Fuser for wound up, stuck paper • Each Exit Roll Drive Gear for wear and damage • The Exit 1 Gate for operation failure • Use of paper out of spec • The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure
  Check the following: • The Exit 2 Sensor for failure: Component Control [077-100] (PL 17.4) • The connection between the Exit 2 Sensor P/J115 and the MCU PWB P/J411 for open circuit, short circuit, and poor contact • The Exit 2 Motor for revolution failure: Component Control [077-015] (PL 17.5) • The Exit Gate Solenoid for failure: Component Control [077-004] (PL 17.4) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-113
• Description: Exit Sensor 2 Off Jam RAP After the Exit 2 Sensor turned ON, the Exit 2 Sensor did not turn OFF within the specified time.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • The Fuser for wound up, stuck paper • Each Exit Roll Drive Gear for wear and damage • The Exit 1 Gate for operation failure • Use of paper out of spec • The Exit 2 Sensor for contamination, improper installation, and Actuator operation failure • The Exit 2 Sensor for failure: Component Control [077-100] (PL 17.4) • The connection between the Exit 2 Sensor P/J115 and the MCU PWB P/J411 for open circuit, short circuit, and poor contact • The Exit 2 Motor for revolution failure: Component Control [077-015] (PL 17.5) • The Exit Gate Solenoid for failure: Component Control [077-004] (PL 17.4) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-129
• Description: Registration Sensor On Jam (Duplex Wait) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed has started in Duplex Direct mode.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure • Each Duplex Roll Drive Gear for wear and damage • Use of paper out of spec • The Registration Sensor for contamination, improper installation, and Actuator operation failure
  Check the following: • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact • The Registration Clutch for failure: Component Control [077-002] (PL 15.1) • The Main Drive Motor for revolution failure: Component Control [042-003] CW (PL 3.2) • The Takeaway Clutch for failure: Component Control [077-001] (PL 15.1) • The Registration Transport Assy (PL 15.1) for installation failure • The Duplex Motor for failure: Component Control [077-070] (PL 14.4) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-130
• Description: Registration Sensor On Jam (Duplex Direct) RAP The Registration Sensor does not turn ON within the specified time after the Registration Clutch On after the Feed has started in Duplex Direct mode.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure • Each Duplex Roll Drive Gear for wear and damage • Use of paper out of spec • The Registration Sensor for contamination, improper installation, and Actuator operation failure Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-131
• Description: Duplex Sensor On Jam RAP The Duplex Sensor does not turn ON within the specified time after the Exit 2 Motor has started rotating in the Duplex intake direction.
• Troubleshooting Guides: Check the following: • A paper transportation failure due to a foreign substance/burr on the paper path • Each Duplex Roll and Pinch Roll for contamination, wear, and revolution failure • Each Exit Roll and Pinch Roll for contamination, wear, and revolution failure • Each Duplex Roll Drive Gear for wear and damage • Each Exit Roll Drive Gear for wear and damage • Use of paper out of spec • The Duplex Sensor for contamination, improper installation, and Actuator operation failure
  Check the following: • The Duplex Sensor for failure: Component Control [077-105] (PL 14.4) • The connection between the Duplex Sensor P/J109 and the MCU PWB P/J409 for open circuit, short circuit, and poor contact • The Duplex Motor for failure: Component Control [077-070] (PL 14.4) • The Exit 2 Motor for revolution failure: Component Control [077-015] (PL 17.5) • The Exit Gate Solenoid for failure: Component Control [077-004] (PL 17.4) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-211
• Description: Tray Module Type Mismatch RAP A different type of Tray Module is connected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the following: • The DIP Switch settings on the Tray Module PWB • Go to the IOT wirenets. The connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 077-212
• Description: Tray Module Reset Fail RAP The Tray Module reset was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Go to the IOT wirenets. Check whether the voltage between the Tray Module PWB P/ J541-5 (+) and the GND (-) is +5VDC and whether the voltage between the Tray Module PWB P/J541-8 (+) and the GND (-) is +24VDC. 3. Turn the power OFF and go to the IOT wirenets and check the connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 077-214
• Description: Tray Module Logic Fail RAP I/F mismatch between the IOT and the Tray Module was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF. Go to the IOT wirenets. Check the connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 077-300
• Description: Front Cover Interlock Open RAP The Front Cover is open.
• Troubleshooting Guides: Check the following: • The Front Cover for damage or mismatch. • The connection between the Front Cover Interlock Switch and the MCU PWB for open circuit, short circuit, and poor contact • The connection between the L/H Cover Interlock Switch and the MCU PWB for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-301
• Description: L/H Cover Interlock Open RAP
• Troubleshooting Guides: Check the following: • The L/H Cover Unit for damage or mismatch • The L/H Cover Interlock Switch for failure: Component Control [077-300] (PL 18.2) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-305
• Description: Tray Module L/H Cover Open RAP The Tray Module L/H Cover is open.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the following: • The Tray Module L/H Cover for damage or mismatch • The Tray Module L/H Cover Switch for failure: Component Control [077-306] (PL 11.13) • The connection between the Tray Module L/H Cover Switch P/J104 and the Tray Module PWB P/J548 for open circuit, short circuit, and poor contact If no problems are found, replace the following parts in sequence: – Reload the machine software (GP 16). – Tray Module PWB (PL 11.13) – MCU PWB (PL 18.2)

• Code: 077-307
• Description: Duplex Cover Open RAP
• Troubleshooting Guides: Check the following: • The Duplex Cover for damage or mismatch. • The Duplex Cover Switch for failure: Component Control [077-305] (PL 14.4) • The connection between the Duplex Cover Switch P/J108 and the MCU PWB P/J409 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-308
• Description: L/H Upper Cover Open RAP
• Troubleshooting Guides: Check the following: • The L/H High Cover Assembly for damage or mismatch • The L/H High Cover Switch for failure: Component Control [077-302] (PL 17.4) • Turn the power OFF. Check the connection between the L/H High Cover Switch P/J116 and the MCU PWB P/J409 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-309
• Description: L/H Lower Cover Open RAP
• Troubleshooting Guides: Check the following: • The L/H Lower Cover Assembly for damage or mismatch • The L/H Lower Cover Switch for failure: Component Control [077-301] (PL 15.2) • The connection between the L/H Lower Cover Switch P/J111 and the MCU PWB P/J410 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-314
• Description: P/H Module Logic Fail RAP A fatal error was detected in the Tray Module.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and check the connection between the MCU PWB P423 and the Tray Module PWB P/J541 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Reload the machine software (GP 16). • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2)

• Code: 077-900
• Description: Registration Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Registration Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Registration Sensor for remaining paper, contamination, Actuator return failure, or improper installation • The Registration Sensor for failure: Component Control [077-104] (PL 15.1) • The connection between the Registration Sensor P/J121 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-901
• Description: Exit Sensor 1 Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Fuser Exit Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Fuser Exit Sensor for remaining paper, contamination, Actuator return failure, or improper installation • The Fuser Exit Sensor for failure: Component Control [077-101] (PL 7.1) Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-902
• Description: Exit Sensor 2 Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Exit 2 Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Exit 2 Sensor for remaining paper, contamination, Actuator return failure, or improper installation • The Exit 2 Sensor for failure: Component Control [077-100] (PL 17.4) • The connection between the Exit 2 Sensor P/J115 and the MCU PWB P/J411 for open circuit, short circuit, and poor contact • The L/H Upper Cover Assembly for damage or mismatch Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 077-907
• Description: Duplex Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Duplex Sensor detected paper.
• Troubleshooting Guides: Check the following: • The Duplex Sensor for remaining paper, contamination, Actuator return failure, or improper installation • The Duplex Sensor for failure: Component Control [077-105] (PL 14.4) • The connection between the Duplex Sensor P/J109 and the MCU PWB P/J409 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 078-100
• Description: Tray 6 (HCF) Pre Misfeed RAP Tray2 Pre Feed Sensor is not turned ON by the paper in specified time from Tray 2 Feed Start.
• Troubleshooting Guides: Execute Component Control [078-100], Tray 6 Pre Feed. Sensor. Block and unblock the Sensor. The display changes. Y↓N→The connection between the Tray 6 Pre Feed. Sensor PF/JF61 and the HCF PWB PF/ JF02 for open circuit, short circuit, and poor contact. If OK, replace the Tray 6 Pre Feed. Sensor (PL 10.5) Open and close Tray 6. The Tray 6 Lift/Feed Motor operates Y↓N→Check the circuit between PF/JF58 on the Tray 6 Lift/Feed Motor and PF/JF06 on the HCF PWB for an open or a short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. Check that the resistance through Tray 6 Lift/Feed Motor is approx. 0.8 ohms at the measurement points below. • PF/JF58-3 to pins 1/2 • PF/JF58-4 to pins 5/6 The resistances are OK+ Y↓N→Replace the Tray 6 Lift/Feed Motor (PL 10.4). There is +24VDC from PF/JF06 pins 3 and 4, to GND. Y↓N→Go to IOT wirenets and troubleshoot the +24VDC circuit. Replace the Tray 6 Lift/Feed Motor (PL 10.4). If the problem persists, replace the HCF PWB (PL 10.8). Check the following: • The Tray 6 Pre Feed Sensor for failure: Component Control [078-100] (PL 10.5) • The Tray 6 Feed/Lift Motor failure: Component Control [078-003] CW (PL 10.4) • The Tray 6 In Sensor failure: Component Control [078-204] CW (PL 10.1) • The connection between the Tray 2 Pre Feed Sensor PF61 and the HCF PWB PF02 for open circuit, short circuit, and poor contact Reload the machine software (GP 16). If no problems are found, replace the MCU PWB (PL 18.2).

• Code: 078-101
• Description: HCF to Feed Out Sensor Fault RAP The Tray 2 Feed Out Sensor did not come on within the specified time after the start of feed from Tray 6 (HCF).
• Troubleshooting Guides: Clear the paper jam. Operate the printer from Tray 2. A 072-101 misfeed occurs. Y↓N→Press the Stop button. Turn ON Component Control [077-033] (TM Takeaway Motor). Does the TM Takeaway Motor rotate? Y↓N→Is the voltage between the TM Takeaway Motor P/J224-4/6 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF, disconnect the TM Takeaway Motor connector P/J224. Measure the TM Takeaway Motor wire wound resistance. • Between the TM Takeaway Motor P/J224-2 and P/J224-1 • Between the TM Takeaway Motor P/J224-2 and P/J224-3 • Between the TM Takeaway Motor P/J224-5 and P/J224-4 • Between the TM Takeaway Motor P/J224-5 and P/J224-6 Is the resistance approx. 0.85Ohm for each? (When the temperature is 25 °C) Y↓N→Replace the TM Takeaway Motor (PL 11.5) Measure the resistance between the disconnected TM Takeaway Motor connectors P/J224-1/3/4/6 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Check the connection between the Tray Module PWB P/J554 and the TM Takeaway Motor P/J224 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Check the following: • Takeaway Rolls 1 and 2 and 3 for dirt/paper particles/wear/a poor rotation • HCF and IOT for a poor docking • HCF Transport Belt for poor tension • HCF Transport Roll for dirt/paper particles/wear/a poor rotation • HCF Takeaway Rolls 1-3 for dirt/ paper particles/wear/a poor rotation • HCF Exit Roll for dirt/ paper particles/wear/a poor rotation • Drive gears for wear/breakage • If the results of the above checks are OK, replace Tray Module PWB (PL 11.13). Go to 072-101 Tray 2 Misfeed RAP.

• Code: 078-102
• Description: HCF to Registration Sensor Fault RAP The paper transported from HCF did not turn on the Registration Sensor within the specified time.
• Troubleshooting Guides: Execute Component Control [077-104], Reg. Sensor. Block and unblock the Reg. Sensor. The display changes. Y↓N→The connection between the Registration Sensor P/J121 and the MCU PWB P/J 415 for open circuit, short circuit, and poor contact. If OK, replace the Registration Sensor (PL 15.1) Press the Stop button. Turn ON Component Control [077-033] (TM Takeaway Motor). Does the TM Takeaway Motor rotate? Y↓N→Is the voltage between the TM Takeaway Motor P/J224-2/5 (+) and the GND (-) +24VDC? Y↓N→Go to +24VDC Power RAP. Turn the power OFF, disconnect the TM Takeaway Motor connector P/J224. Measure the TM Takeaway Motor wire wound resistance. • Between the TM Takeaway Motor P/J224-2 and P/J224-1 • Between the TM Takeaway Motor P/J224-2 and P/J224-3 • Between the TM Takeaway Motor P/J224-5 and P/J224-4 • Between the TM Takeaway Motor P/J224-5 and P/J224-6 Is the resistance approx. 0.85Ohm for each? (When the temperature is 25 °C) Y↓N→Replace the TM Takeaway Motor (PL 11.5) Measure the resistance between the disconnected TM Takeaway Motor connectors P/ J224-1/3/4/6 and the Frame. Is the resistance infinite for all? Y↓N→Check the wires of the pins with non-infinite resistance for peeled-off coatings and short circuits due to pinching. Check the connection between the Tray Module PWB P/J554 and the TM Takeaway Motor P/J224 for open circuit, short circuit, and poor contact. If no problems are found, replace the following parts in sequence: • Tray Module PWB (PL 11.13) • MCU PWB (PL 18.2) Check the following: • Takeaway Rolls 1 and 2 and 3 for dirt/paper particles/wear/a poor rotation • HCF and IOT for a poor docking • HCF Transport Belt for poor tension • HCF Transport Roll for dirt/paper particles/wear/a poor rotation • HCF Takeaway Rolls 1-3 for dirt/ paper particles/wear/a poor rotation • HCF Exit Roll for dirt/ paper particles/wear/a poor rotation • Drive gears for wear/breakage • If the results of the above checks are OK, replace Tray Module PWB (PL 11.13).

• Code: 078-104
• Description: HCF Feed Out Sensor Fault RAP The paper transported from HCF did not turn on the Tray 6 Feed Out Sensor within the specified time.
• Troubleshooting Guides: Execute Component Control [078-101], Tray 6 Feed out Sensor. Block and unblock the Feed Out Sensor. The display changes. Y↓N→Go to BSD and check the following for an open wire, short or poor contact: • Feed Out Sensor PF/JF67-1 to HCF PWB PF/JF01-3 • Feed Out Sensor PF/JF67-3 to HCF PWB PF/JF01-1 • Feed Out Sensor PF/JF67-2 to HCF PWB PF/JF01-2 If OK, replace the Feed Out Sensor (PL 10.8) before replacing the HCF PWB (PL 10.8). Execute Component Control [078-093], Tray 6 Takeaway Motor. There is operation noise from the Takeaway Motor. Y↓N→Check the circuit between PF/JF57 on the Tray 6 Takeaway Motor and PF/JF06 on the HCF PWB for an open or a short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. Check that the resistance through Tray 6 Takeaway Motor is approx. 0.8 ohms (at 25 degrees C / 77 degrees F) at the measurement points below. • PF/JF57-3 to pins 1/2 • PF/JF57-4 to pins 5/6 The resistances are OK Y↓N→Replace the Tray 6 Takeaway Motor (PL 10.8). There is +24VDC from PF/JF06 pins 9 and 10, to GND. Y↓N→Go to IOT wirenets and troubleshoot the +24VDC circuit. Replace the Tray 6 Takeaway Motor (PL 10.8). If the problem persists, replace the HCF PWB (PL 10.8). Check the HCF Take Away components and repair as required (PL 10.4).

• Code: 078-216
• Description: Logic Failure RAP Cannot read from and/or write to the NVM in HCF Module. HCF Module fatal error is detected.
• Troubleshooting Guides: Check wires and connectors between the HCF and the IOT. Reload Software. If the problem continues, replace the HCF PWB (PL 10.8).

• Code: 078-250
• Description: HCF Lift Fault RAP HCF Tray Lift failure. The Tray 6 Level Sensor does not turn ON within the specified time after the trays were inserted.
• Troubleshooting Guides: Open and close Tray 6. The Tray 6 Lift/Feed Motor operates Y↓N→Check the circuit between PF/JF58 on the Tray 6 Lift/Feed Motor and PF/JF 06 on the HCF PWB for an open or a short circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. Check that the resistance through Tray 6 Lift/Feed Motor is approx. 0.8 ohms at the measurement points below. • PF/JF58-3 to pins 1/2 • PF/JF58-4 to pins 5/6 The resistances are OK+ Y↓N→Replace the Tray 6 Lift/Feed Motor (PL 10.4). There is +24VDC from PF/JF pins 3 and 4, to GND. Y↓N→Go to IOT wirenets and troubleshoot the +24VDC circuit. Replace the Tray 6 Lift/Feed Motor (PL 10.4). If the problem persists, replace the HCF PWB (PL 10.8). Check the installation of the Tray 6 Stack Height Sensor (PL 10.5) and the operation of the actuator. The Stack Height Sensor is installed correctly and the actuator works. Y↓N→Reinstall the Tray 6 Stack Height Sensor. Execute Component Control [078-201], Tray 6 Stack Height Sensor. Manually activate the Tray 6 Stack Height Sensor. The display changes. Y↓N→Check the wires between PF/JF62 on the Tray 6 Stack Height Sensor and PF/JF 102 on the HCF PWB for an open or shorted circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. There is approx. +5VDC from PF/JF 02 pin 3 to GND. Y↓N→Replace the HCF PWB (PL 10.8). Monitor the voltage between PF/JF62-2 (+) and GND (-) while you activate the actuator of the Tray 6 Stack Height Sensor. The voltage changes. Y↓N→Replace the Tray 6 Stack Height Sensor (PL 10.5). Replace the following the HCF PWB (PL 10.8) Check the mechanical components (PL 10.4) of the lift mechanism for dirty or damaged gears, broken or out-of-place cables. If OK, replace the HCF PWB (PL 10.8).

• Code: 078-300
• Description: HCF Top Cover Interlock Open RAP The HCF Top Cover Interlock is open.
• Troubleshooting Guides: Execute Component Control [078-300 HCF Top Cover Interlock]. Open and close the Top Cover. The display changes. Y↓N→+24VDC is measured between PF/JF05-2 on the HCF PWB and GND. Y↓N→+24VDC is measured between PF/JF05-1 on the HCF PWB and GND. Y↓N→+24VDC is measured from PF/JF04 pins 1 and 2 on the HCF PWB to GND. Y↓N→Use BSD 1.7 – DC Power Distribution (options) and the IOT wirenets to troubleshoot the 24 VDC circuit. Replace the HCF PWB (PL 10.8). Check the wires between PF/JF05-1 on the HCF PWB and FS001 on the HCF Top Cover Interlock Switch, and between FS002 on the HCF Top Cover Interlock Switch and PF/JF05-2 on the HCF PWB for an open wire or poor contact. If the wires are good, replace the HCF Top Cover Interlock Switch (PL 10.7). Replace the HCF PWB (PL 10.8). The problem could be misalignment between the HCF Top Cover and the HCF Top Cover Interlock Switch. Check if the Switch/Cover is improperly installed and if the actuator is broken or bent. If the check is good, replace the following in sequence: • HCF PWB (PL 10.8) • MCU PWB (PL 18.2)

• Code: 078-301
• Description: HCF Docking interlock Open RAP HCF Docking Interlock Open. The HCF and the IOT were undocked.
• Troubleshooting Guides: The display changes. Y↓N→Undock the HCF. Press the HCF Docking Interlock several times. The display changes. Y↓N→The voltage between PF/JF08-2 on the HCF PWB and GND drops to less that 1 VDC when the Docking Interlock is pressed. Y↓N→Check the wires between PF/JF08-1 on the HCF PWB and FS003 on the HCF Docking Interlock, and between FS004 on the HCF Docking Interlock and PF/ JF08-2 on the HCF PWB for an open wire or poor contact. If the wires are good, replace the HCF Docking Interlock Switch (PL 10.8). Replace the HCF PWB (PL 10.8). The problem could be misalignment between the HCF Docking Base and the IOT. Refer to PL 19.3. The problem may be intermittent. Check the circuit (BSD 1.11 – HCF Power Distribution) for loose or damaged wiring.

• Code: 078-900
• Description: Tray 6 (HCF) Feed Out Sensor Static Jam RAP When the power was turned ON, the M/C was stopped (Cycle Down/ Shut Down), or when the interlocks were closed (all interlocks including options), the Tray 6 Feed Out Sensor detected paper
• Troubleshooting Guides: Check the following: • The Tray 6 Feed Out Sensor (PL 10.7) for remaining paper, contamination, Actuator return failure, or improper installation • The Tray 6 Feed Out Sensor for failure: Component Control [078-101] (PL 10.7) • The connection between the Tray 6 Feed Out Sensor PF/JF67-2 and the HCF PWB PF/ JF01-2 for short circuit Reload the machine software (GP 16). If no problems are found, replace the HCF PWB (PL 10.8).

• Code: 091-313
• Description: CRUM ASIC Communication Fail RAP Communication error between CPU of the MCU PWB and ASIC was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Turn the power OFF and replace the Xero Cartridge, then the MCU PWB (PL 18.2).

• Code: 091-314
• Description: Fuser Fan Fault RAP Fan (for air exhaust around the Fuser) rotation failure.
• Troubleshooting Guides: Execute Component Control for the CRU Fan [042-203]. The CRU Fan rotates. Y↓N→Check the wires between P/J200 on the CRU Fan and P/J414 on the MCU PWB for an open or shorted circuit, or a loose or damaged connector. The wires are OK. Y↓N→Repair as required. Replace the CRU Fan (PL 4.1) before replacing the MCU PWB (PL 18.2) Check the wire between P/J200-3 on the CRU Fan and P/J414-A4 on the MCU PWB for an open circuit. If OK, replace the MCU PWB (PL 18.2).

• Code: 091-401
• Description: Drum Cartridge Near Life RAP It was detected that the replacement timing for Drum is closer than Pre Near.
• Troubleshooting Guides: The Drum needs to be replaced soon. Replace the Drum (PL 8.1) as required.

• Code: 091-402
• Description: Drum Cartridge Life Over RAP Drum has reached the end of its life span.
• Troubleshooting Guides: Replace the Drum (PL 8.1).

• Code: 091-406
• Description: Drum Cartridge Pre Near Life RAP It was detected that the replacement timing for Drum is closer than Near.
• Troubleshooting Guides: The Drum needs to be replaced soon. Replace the Drum (PL 8.1) as required.

• Code: 091-600
• Description: Temperature Sensor Fail RAP Environment Temp Sensor failure.
• Troubleshooting Guides: Check the following: • The Temperature Sensor for failure: Component Control [092-200] (PL 8.2). • The connection between the Hum and Temp Sensor P/J150 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact If no problems are found, reload the machine software (GP 16).

• Code: 091-600
• Description: Humidity Sensor Fail RAP Environment Humidity Sensor failure.
• Troubleshooting Guides: Check the following: • The Humidity Sensor for failure: Component Control [092-201] (PL 8.2). • The connection between the Hum and Temp Sensor P/J150 and the MCU PWB P/J415 for open circuit, short circuit, and poor contact If no problems are found, reload the machine software (GP 16).

• Code: 091-912
• Description: Drum Cartridge Life End RAP Drum Not In Position.
• Troubleshooting Guides: Reinstall or replace the Drum (PL 8.1) as necessary.

• Code: 091-913
• Description: Drum Cartridge Life End RAP Drum has reached the end of its life span.
• Troubleshooting Guides: Replace the Drum (PL 8.1).

• Code: 091-914
• Description: Drum CRUM Communication Fail RAP Communication failure with Drum was detected.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the following: • The connection between the MCU PWB P/J413 and the Drum CRUM PWB P/J999 for an open circuit and poor contact. • The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances • The Drum CRUM PWB for contamination or disengagement • The Drum for improper installation If no problems are found, replace the following parts in sequence: • Drum (PL 8.1) • MCU PWB (PL 18.2)

• Code: 091-915
• Description: Drum CRUM Data Broken RAP The system detected that the data written to the Drum and the data read from the Drum (K) do not match.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the following: • The connection between the MCU PWB P/J413 and the Drum CRUM PWB P/J999 for an open circuit and poor contact. • The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances • The Drum CRUM PWB for contamination or disengagement • The Drum for improper installation If no problems are found, replace the following parts in sequence: • Drum (PL 8.1) • MCU PWB (PL 18.2)

• Code: 091-916
• Description: Drum CRUM Data Mismatch RAP Incorrect authentication area data was detected in Drum.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the following: • The connection between the MCU PWB P/J413 and the Drum CRUM PWB P/J999 for an open circuit and poor contact. • The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances • The Drum CRUM PWB for contamination or disengagement • The Drum for improper installation If no problems are found, replace the following parts in sequence: • Drum (PL 8.1) • MCU PWB (PL 18.2)

• Code: 091-921
• Description: Drum CRUM Not In Position RAP The Drum is not in the proper position (loose CRUM).
• Troubleshooting Guides: 1. Remove and reinstall the Drum. 2. Polish the connection terminals between the Drum CRUM PWB and the Drum CRUM PWB with dry cloth. (When cleaning, do not use Drum cleaner, etc.) 3. Check the following: • The connection between the MCU PWB P/J413 and the Drum CRUM PWB P/J999 for an open circuit and poor contact. • The connection terminals between the Drum CRUM PWB and the Drum CRUM PWB for damage and foreign substances • The Drum CRUM PWB for contamination or disengagement • The Drum for improper installation If no problems are found, replace the following parts in sequence: • Drum (PL 8.1) • MCU PWB (PL 18.2)

• Code: 092-315
• Description: ATC Fail RAP The frequency at which the ATC Average Fail or the ATC Amplitude Fail has been occurring has exceeded the threshold value. NOTE: • Although this Fault can be cleared by turning the power OFF and ON and it will be possible to output a few sheets of printouts, when this Fault has occurred a certain number of times, it will no longer be clearable by turning the power OFF and ON. To clear it, clear the value of NVM location [752-022] (ATC Average Fail) or NVM location [752-023] (ATC Amplitude Fail) to ‘0’ (NVM Read/Write). If the machine is not repaired back to normal status, this Fault will occur again during the operation. • When turning the power OFF, turn OFF the power switch first and then the main power switch.
• Troubleshooting Guides: Check the following: • The connection between the MCU PWB P/J413 and the Xero/Developer Cartridge P/ J615 for open circuit, short circuit, and poor contact • The Toner Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) • The Toner Cartridge for internal toner blockage If no problems are found, replace the following parts in sequence: • Drum Cartridge (PL 8.1) • MCU PWB (PL 18.2)

• Code: 092-323
• Description: Dispense Fail RAP Toner Cartridge becomes Empty despite less use of Toner amount.
• Troubleshooting Guides: Check the following: • The connection between the MCU PWB P/J413 and the Xero/Developer Cartridge P/ J615 for open circuit, short circuit, and poor contact • The Toner Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) • The Toner Cartridge for internal toner blockage If no problems are found, replace the following parts in sequence: • Drum Cartridge (PL 8.1) • MCU PWB (PL 18.2)

• Code: 092-656
• Description: ATC Average Fail RAP The average measured value of ATC Sensor is out of the range of appropriate values. (This is a hidden failure. Data is only recorded in history.)
• Troubleshooting Guides: Check the following: • The connection between the MCU PWB P/J413 and the Xero/Developer Cartridge P/ J615 for open circuit, short circuit, and poor contact • The Toner Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) • The Toner Cartridge for internal toner blockage If no problems are found, replace the following parts in sequence: • Drum Cartridge (PL 8.1) • MCU PWB (PL 18.2)

• Code: 092-660
• Description: ATC Amplitude Fail RAP The difference between the maximum and minimum values in the ATC Sensor measurement set is lower than the threshold value. (This is a hidden failure. Data is only recorded in history.)
• Troubleshooting Guides: Check the following: • The connection between the MCU PWB P/J413 and the Xero/Developer Cartridge P/ J615 for open circuit, short circuit, and poor contact • The Toner Dispense Motor for revolution failure: Component Control [093-002] (PL 8.2) • The Toner Cartridge for internal toner blockage If no problems are found, replace the following parts in sequence: • Drum Cartridge (PL 8.1) • MCU PWB (PL 18.2)

• Code: 093-400
• Description: Toner Cartridge Near Empty RAP It was detected that the replacement timing for Toner Cartridge is closer than Pre Near.
• Troubleshooting Guides: The Toner Cartridge needs to be replaced soon. Replace the Toner Cartridge as required.

• Code: 093-406
• Description: Toner Cartridge Pre Near Empty RAP It was detected that the Toner Cartridge needs to be replaced soon.
• Troubleshooting Guides: The Toner Cartridge needs to be replaced soon. Replace the Toner Cartridge as required.

• Code: 093-912
• Description: Toner Cartridge Empty The Toner Cartridge Empty state was detected.
• Troubleshooting Guides: Replace the Toner Cartridge.

• Code: 093-916
• Description: Toner CRUM Not In Position RAP The Toner CRUM is not in the proper position. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridge. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
• Troubleshooting Guides: 1. Remove and reinstall the Toner Cartridge. 2. Polish the connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 3. Check the following: • The connection between the MCU PWB P/J404 and the Toner CRUM PWB P/J102 for open circuit, short circuit, and poor contact • The connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB for damage and foreign substances • The Toner Cartridge for improper installation If no problems are found, replace the following parts in sequence: • Toner Cartridge (PL 8.1) • Toner CRUM PWB (PL 8.2) • MCU PWB (PL 18.2) • Go to the 093-926 Toner CRUM Data Mismatch Fail RAP.

• Code: 093-924
• Description: Toner K CRUM Communication Fail RAP Communication failure with Toner CRUM was detected. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridges. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
• Troubleshooting Guides: 1. Turn the power OFF and ON. 2. Check the connection between the MCU PWB P/J404 and the Toner CRUM PWB P/ J102 for open circuit, short circuit, and poor contact. Also, remove and reinstall the Toner Cartridge and check for improper installation. If no problems are found, replace the following parts in sequence: • Toner Cartridge (PL 8.1) • Toner CRUM PWB (PL 8.2) • MCU PWB (PL 18.2) • Go to the 093-926 Toner CRUM Data Mismatch Fail RAP.

• Code: 093-925
• Description: Toner CRUM Data Broken RAP The system detected that the data written to the Toner CRUM and the data read from the Toner CRUM do not match. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridges. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
• Troubleshooting Guides: An Error Message appears on the UI – Reinsert an improperly seated consumable or replace any consumables with Error. Press Machine Status button and select Supplies tab for details. Remove and reinstall the Toner Cartridge and check for improper installation. The problem continues Y↓N→End Check the NVM locations in Table
  767-094 Geographic Setting 3 = North America/Europe 12 = DMO 15 = Worldwide 767-104 Contract Type 2 = Sold 3 = Metered 31 = Neutral
  The NVM values match the expected customer configuration. Y↓N→Determine correct Contract Type from customer. Contact Technical Support Center or your NTS for the CRUM conversion procedure. 1. Polish the connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 2. Check the following: • The connection between the MCU PWB P/J404 and the Toner CRUM PWB P/J102 for open circuit, short circuit, and poor contact • The connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB for damage and foreign substances • The Toner Cartridge for improper installation If no problems are found, replace the following parts in sequence: • Toner Cartridge (K) (PL 8.1) • Toner CRUM PWB (PL 8.2) • MCU PWB (PL 18.2)

• Code: 093-926
• Description: Toner CRUM Data Mismatch Fail RAP Incorrect authentication area data was detected in the Toner CRUM. This fault is displayed if the wrong type of Toner cartridge is installed. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridges. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
• Troubleshooting Guides: An Error Message appears on the UI – Reinsert an improperly seated consumable or replace any consumable with an Error. Press Machine Status button and select Supplies tab for details. Remove and reinstall the Toner Cartridge and check for improper installation. The problem continues Y↓N→End Check the NVM locations in Table
  767-094 Geographic Setting 3 = North America/Europe 12 = DMO 15 = Worldwide 767-104 Contract Type 2 = Sold 3 = Metered 31 = Neutral
  The NVM values match the expected customer configuration. Y↓N→Determine correct Contract Type from customer. Contact Technical Support Center or your NTS for the CRUM conversion procedure. 1. Polish the connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB with a dry cloth. (When cleaning, do not use Drum cleaner, etc.) 2. Check the following: • The connection between the MCU PWB P/J404 and the Toner CRUM PWB P/J102 for open circuit, short circuit, and poor contact • The connection terminals between the Toner Cartridge CRUM PWB and the Toner CRUM PWB for damage and foreign substances • The Toner Cartridge for improper installation If no problems are found, replace the following parts in sequence: • Toner Cartridge (PL 8.1) • Toner CRUM PWB (PL 8.2) • MCU PWB (PL 18.2)

• Code: 093-956
• Description: Dev Install Mode Fail RAP In the Install Developer mode after the installation of the Xerographic Cartridge, no picture is painted on the patch. (The seal is left unremoved.)
• Troubleshooting Guides: Peel off the developer seal from the Xerographic Cartridge.

• Code: 093-959
• Description: Dev Install Times Over Fail RAP The number of Developer installation mode executions has exceeded the upper limit.
• Troubleshooting Guides: Replace the Xerographic Cartridge

• Code: 094-315
• Description: BTR Illegal output BTR output is implemented while Drum Motor is stopped
• Troubleshooting Guides: If the problem is still present, reload system software (GP 16) If the problem persists, replace the MCU PWB (PL 18.2) .

– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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