Xerox WorkCentre 412 Pro error and solving error codes

Xerox WorkCentre 412 Pro error and solving error codes

– Compatible Printer model: Xerox WorkCentre 412 Pro
– Xerox WorkCentre 412 Pro Error Codes with quick guides:

• Code: 01
• Description: White copy
• Causes: • Check the scan-cover is not open. • Check shading profile. • Check white/black reference voltage in Main PBA. • Check the CCD lamp is on when scanning.
• Troubleshooting Guides: • Ambient light can cause image problems • Remake shading profile in the Tech mode. • Replace Main PBA if it is defective. – U16-97 = 3.3V – U16-98 = 3.3V – U16-99 = 1.5V • If the CCD is defective, replace it. – CN3-19 is 5.8V when white original copying for R, B and 3.5V for G.

• Code: 02
• Description: Black copy
• Causes: • Check for CCD problem in Main PBA. • Check shading profile. • Check the CCD problem in Main PBA
• Troubleshooting Guides: • Check the CCD harness contacts. • Remake shading profile in the Tech mode. • If the CCD is defective, install a new ELEC/MECH-SCANNER MODULE, PL 2-2-21. – Cn3-19 is 7.3V when idle for R, B, and 5V for G.

• Code: 03
• Description: Defective image quality
• Causes: • Check shading profile. • Check the gap between original and scanner glass. • Check printing quality.
• Troubleshooting Guides: • Remake shading profile in the Tech mode. • A gap greater than 0.5mm can cause a blurred image. • See “Print” troubleshooting.

• Code: 04
• Description: Abnormal noise
• Causes: • Check the scanner glass and any mechanical disturbance. • Check the motor driver in Driver PBA.
• Troubleshooting Guides: • Check the scanner glass is correctly located and clean, check that the CCD carriage moves smoothly. • If any driver is defective, replace the main PBA. – U55 or U55-1, 15 = 0V to 24V swing signal when operating.

• Code: 05
• Description: Scanning error
• Causes: • Check the printer cable. • Check how TWAIN driver is installed. • Check harness contact. • Check the IEEE1284 signal level.
• Troubleshooting Guides: • Check correct installation, and use standard IEEE1284 cable. • Remove any other scanner driver. • Reboot after reinstallation of the TWAIN driver. • Check CN14 contact in Main PBAl. • If any signal level is defective, install a new Main PBA. – U36-66-74 in Main PBA = 0.8V to 2.4V TTL signal. • If necessary, install a new PBA MAIN MAIN, PL 1-19

• Code: 06
• Description: Defective image quality
• Causes: • Check shading profile. • Check the gap between original and scanner glass.
• Troubleshooting Guides: • Remake shading profile in the Tech mode. • A gap greater than 0.5mm can cause a blurred image.

• Code: 07
• Description: Abnormal noise
• Causes: • Check the scanner glass and any mechanical disturbance. • Check the motor driver in Driver PBA.
• Troubleshooting Guides: • Check the scanner glass is correctly located and clean, check that the CCD carriage moves smoothly. • If any driver is defective, replace the Main PBA. – U55 or U56-19 = 0V to 24V swing signal when operating.

• Code: 08
• Description: TEL LINE CANNOT BE ENGAGED (NO DIAL TONE)
• Causes: • When you press the “OHD” key: a) Check line cord connection. b) Check MAIN LIU harness, and CN1(LIU PBA). c) Check relay operation of LIU PBA: Is the control signal of CN20-7(main) low?
• Troubleshooting Guides: a) Insert plug into the socket named “line”. b) Replace defective parts. c) Replace main PBA IF the control signal of CN20-7(main) is high. Replace LIU PBA if high but phone line cannot be connected.

• Code: 09
• Description: Cannot MF dial
• Causes: • Check CN20 (main PBA), main- LIU harness, and CN1 (LIU PBA)
• Troubleshooting Guides: • Replace defective parts.

• Code: 10
• Description: MF dial is possible but not DP dial.
• Causes: • Check DP control signal of CN20-11 of MAIN PBA and the circuit around R15. U6 and Q2 of LIU PBA.
• Troubleshooting Guides: • Replace LIU PBA.

• Code: 11
• Description: Defective FAX transmission
• Causes: • Check CN20 (main PBA), main LIU harness, and CN1(LIU PBA). • Is the external phone off the hook? • Check ‘hook off’: Refer to ‘TEL LINE CANNOT BE ENGAGED’ above. • Check the control signals of CN20-11. • Check transmission path: Check output of CN20-3.4 and T2-4(LIU PBA). • Check reception path: Check output CN1-1 (LIU PBA) and input of CN20-1(main PBA).
• Troubleshooting Guides: • Replace defective parts. • Replace LIU PBA if low. • Refer to ‘TEL LINE CANNOT BE ENGAGED’ above. • Replace main PBA, if the signals of CN8-11 (MAIN PBA) is low. • Replace main PBA, if abnormal. • Replace LIU PBA if CN1-1(LIU PBA) is not confirmed. Replace main PBA if CN20- 1(MAIN PBA) is not confirmed.

• Code: 12
• Description: Defective automatic FAX reception
• Causes: • Is the ring checked? Check ring pattern at CN1-9 (LIU PBA). • Refer to ‘Defective FAX Transmission.’
• Troubleshooting Guides: • Replace LIU PBA if it cannot be checked. • Refer to ‘Defective FAX Transmission’.

Solve Xerox WorkCentre 412 Pro Error codes

• Code: 13
• Description: Vertical black line and band.
• Causes: 1. Bad blade in toner cartridge. 2. LSU.
• Troubleshooting Guides: 1. Install a new toner cartridge. 2. Install a new LSU.

• Code: 14
• Description: Vertical white line.
• Causes: 1. LSU window contamination. 2. Toner cartridge.
• Troubleshooting Guides: 1. Clean LSU window. 2. If not LSU contamination, install a new toner cartridge.

• Code: 15
• Description: No image.
• Causes: 1. Has the seal tape been removed? 2. Is the GND OPC well grounded? 3. LSU running well? 4. Is the bias voltage normal? 5. Low toner? 6. Is there video data from Main PBA
• Troubleshooting Guides: 1. Remove the seal tape. 2. Measure the resistance between. frame ground and the ground spring attached to the frame. If necessary clean the components to achieve a good earth. 3. Adjust LSU or install a new LSI. 4. Normal Dev bias = -350V. 5. If necessary install a new toner cartridge. 6. Test engine test pattern, if necessary, install a new Main PBA

• Code: 16
• Description: Light image.
• Causes: 1. Has the seal tape been removed? 2. LSU light power normal? 3. Enough toner? 4. High charger voltage? 5. Lower bias voltage 6. Contamination of high voltage contact 7. Transfer voltage and roller.
• Troubleshooting Guides: 1. Remove the seal tape 2. LSU light power check is difficult. Compare with new one and check. 3. Check toner and developer counter 4 and 5. Check all high voltage outputs 6. Leakage of toner cause bad contacts and increases contact resistance. Clean the contaminated area.

• Code: 17
• Description: Dark image.
• Causes: 1. LSU light power normal? 2. Bias voltage output is high? 3. Video data is always supplied?
• Troubleshooting Guides: 1. Check the rated level and replace. 2. Set to correct voltage. 3. Replace defected board.

• Code: 18
• Description: Background.
• Causes: 1. High voltage output is normal? 2. C/R of toner cartridge is contaminated?
• Troubleshooting Guides: 1. Set to correct voltage. 2. Install a new toner cartridge.

• Code: 19
• Description: Ghost.
• Causes: 1. High voltage output. 2. Pre-transfer lamp. 3. Bad high voltage contact.
• Troubleshooting Guides: 1. Check all high voltage outputs. 2. Check the operation of the pre-transfer lamp. 3. Clean the contaminated contact.

• Code: 20
• Description: Stains on back of paper
• Causes: 1. Contamination of transfer roller 2. Stains of paper path 3. Pressure roller’s contamination
• Troubleshooting Guides: 1. Clean the transfer roller with vacuum cleaner 2. Clean the area of paper path with cloth or air cleaner. 3. Install a new fuser.

• Code: 21
• Description: Poor Fusing
• Causes: 1. Check the paper quality. 2. Check fusing temperature. 3. The machine has been in a low temperature for a long period of time?
• Troubleshooting Guides: 1. Try alternative paper. 2. Check engine controller board. Measure the thermistor voltage to CPU, 2.62V±5% will be measured if the system is working correctly. Check the thermistor contact and thermistor. 3. Re-check the fusing after placing the machine in a warm place for an hour or more.

• Code: 22
• Description: Partial blank image (not periodic)
• Causes: 1. Toner is low? 2. The toner cartridge is out of position?
• Troubleshooting Guides: 1. Install a new toner cartridge. 2. Ensure the toner cartridge is correctly installed.

• Code: 23
• Description: Partial blank image (periodic)
• Causes: 1. Damaged developer unit 2. Defect repeated every 94 mm. 3. Defect repeated every 47 mm.
• Troubleshooting Guides: 1 and 2. Install a new toner cartridge. 3. Install a new transfer roller.

• Code: 24
• Description: Different image density (left and right)
• Causes: 1. Charge roller’s pressure is uneven along it’s length. 2. Dev. roller and OPC or Dev. roller and blade’s pressure is uneven along it’s length. 3. Transfer roller’s pressure is uneven along it’s length.
• Troubleshooting Guides: 1 and 2. Install a new toner cartridge 3. Check left and right spring of transfer roller and the developer spring inside the unit.

• Code: 25
• Description: Horizontal band
• Causes: 1. Poor high voltage contact. 2. Charge roller contamination. 3. Heat roller contamination. 4. Malfunction of LSU.
• Troubleshooting Guides: 1. Clean each contact and check good contact. 2. Clean charge roller. 3. Install a new fuser. 4. Check Main PBA.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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