Xerox WorkCentre 3325 error and solving error codes

Xerox WorkCentre 3325 error and solving error codes

– Compatible Printer model: Xerox WorkCentre 3325
– Xerox WorkCentre 3325 Error Codes with quick guides:

• Code: 01-100
• Display: Door is open Close it
• Description: The Front Cover or Rear Door is open. Close an latch the door.
• Causes: • LVPS
• Troubleshooting Guides: • Close the door until it locks in to place. • If problem persists use the following procedure.
  1. Reseat P/J18 on the Main Board and P/J4 on the LVPS. Does the error persist? Go to step 2. Complete. 2. Check the cover open switch for damage. Repair if damaged. Does the error persist? Go to step 3. Complete. 3. Replace the LVPS. Complete.

• Code: 01-110
• Display: Rear Door Open
• Description: The Rear Door is not securely latched. Latch the Rear Door.
• Causes: • LVPS
• Troubleshooting Guides: • Close the Rear Door until it locks. • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Reseat P/J18 on the Main Board and P/J4 on the LVPS. Does the error persist? Go to step 2. Complete. 2. Check the cover open switch and actuator for damage. Repair if damaged. Does the error persist? Go to step 3. Complete. 3. Replace the LVPS. Complete.

• Code: 03-410
• Display: Load A4 in Tray 1 or Paper mismatch in Tray 1
• Description: Paper Color mismatch. Paper Type mismatch. Paper Size mismatch. If printing from PC, ensure print driver and tray guide settings match. Verify tray guide settings.
• Causes: • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load the correct media in the source tray. • Check paper settings for the affected tray and print driver. • Check tray guide settings. • If problem persists use the following procedure.
  1. Check the Feed Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Main Board. Complete.

• Code: 03-420
• Display: Load A4 In Tray2 or Paper mismatch Tray 2
• Description: Paper Color mismatch. Paper Type mismatch. Paper Size mismatch. If printing from PC, ensure print driver and tray guide settings match. Verify tray guide settings.
• Causes: • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load the correct media in the source tray. • Check paper settings for the affected tray and print driver. • Check tray guide settings. • If problem persists use the following procedure.
  1. Check the Feed Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Main Board. Complete.

• Code: 03-450
• Display: Load A4 In Bypass or Paper mismatch Tray 1 Load [A4] [Plain]
• Description: Paper Color mismatch. Paper Type mismatch. Paper Size mismatch. If printing from PC, ensure print driver and tray guide settings match. Verify tray guide settings.
• Causes: • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load the correct media in the source tray. • Check paper settings for the affected tray and print driver. • Check tray guide settings. • If problem persists use the following procedure.
  1. Check the Feed Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Main Board. Complete.

• Code: 03-600
• Display: Memory Failure
• Description: Memory access failure. Cycle printer power. Reseat Memory DIMM(s). If necessary, replace the Main Board.
• Causes: • Memory • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Remove and reseat memory DIMMs. • Increase system memory. • Delete unnecessary files or split the Fax job into smaller transmissions. • If problem persists use the following procedure.
  1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Reseat memory DIMM on the Main Board. Does the error persist? Replace the Main Board. Complete.

• Code: 03-602
• Display: Memory Full Fax memory is full.
• Description: Hard Drive/ Internal Drive Failure, not running properly. Either delete unnecessary documents, retransmit after more memory becomes available, or split the transmission into more than one operation. If the error persists, replace the Main Board.
• Causes: • Memory • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Remove and reseat memory DIMMs. • Increase system memory. • Delete unnecessary files or split the Fax job into smaller transmissions. • If problem persists use the following procedure.
  1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Reseat memory DIMM on the Main Board. Does the error persist? Replace the Main Board. Complete.

• Code: 03-800
• Display: Check Internal Drive
• Description: An internal drive failure occurred. Replace the Main Board.
• Causes: • Memory • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Remove and reseat memory DIMMs. • Increase system memory. • Delete unnecessary files or split the Fax job into smaller transmissions. • If problem persists use the following procedure.
  1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Reseat memory DIMM on the Main Board. Does the error persist? Replace the Main Board. Complete.

• Code: 04-500
• Display: Motor Error Turn off then on
• Description: Main motor not running. Replace the Main Drive Motor. If fault persists, replace the Main Board.
• Causes: • Main Drive Motor • Main Board Phaser 3320 WorkCentre 3315/3325
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Test the Main Motor using diagnostics. Does the motor run? Go to step 2. Replace the Main Drive Motor. 2. Replace the Main Board

• Code: 05-100
• Display: Original Paper Jam Paper jam inside of Doc Feeder.
• Description: The lead edge of The document failed to actuate the Scan Sensor within the correct time after actuating the Registration Sensor. The Scan Sensor does not turn off within the correct time after the Registration Sensor is off. Open ADF/DADF Cover and remove jammed media.
• Causes: • DADF Pick Up Unit • ADF Pick Up Assembly • ADF Paper Path Assembly • DADF Feed Roller • DADF Rubber Unit • DADF Lifting Solenoid. • DADF Feed Sensor • DADF Registration Sensor • DADF Drive • ADF Drive • DADF Assembly • ADF Assembly
• Troubleshooting Guides: • Open the ADF/DADF Cover and remove the jammed paper. • Turn the machine on and then off, if the error persists use the following procedure.
  1. Is the ADF/DADF Cover completely closed? Does the error persist? Go to step 2. Close the ADF/DADF Cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J3 on the Main Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF/DADF feed the document? Go to step 5. Go to step 7. 5. Check the media path. Is there debris in the media path? Remove the debris and go to Step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete.

• Code: 05-600
• Display: Original Paper Jam Paper jam inside of Doc Feeder.
• Description: Occurs when one or more sensors are on when power is on. Paper in the DADF paper path when at power up. Open ADF/DADF Cover and remove jammed media.
• Causes: • DADF Pick Up Unit • ADF Pick Up Assembly • ADF Paper Path Assembly • DADF Feed Roller • DADF Rubber Unit • DADF Lifting Solenoid. • DADF Feed Sensor • DADF Registration Sensor • DADF Drive • ADF Drive • DADF Assembly • ADF Assembly
• Troubleshooting Guides: • Open the ADF/DADF Cover and remove the jammed paper. • Turn the machine on and then off, if the error persists use the following procedure.
  1. Is the ADF/DADF Cover completely closed? Does the error persist? Go to step 2. Close the ADF/DADF Cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J3 on the Main Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF/DADF feed the document? Go to step 5. Go to step 7. 5. Check the media path. Is there debris in the media path? Remove the debris and go to Step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete.

• Code: 05-900
• Display: Original Paper Jam Paper jam inside of Doc Feeder.
• Description: A jam occurred near the top of the Duplex Assembly. Open the Rear Door and remove the jammed paper. Remove the Duplex Unit and check for jammed paper.
• Causes: • Duplex Assembly
• Troubleshooting Guides: • Open the Rear Door and remove the jammed paper. • Remove the Duplex Unit and check for jammed paper. • Check for paper curl when duplexing. • Adjust the paper guides correctly. • Verify printer will print Simplex pages. • Turn the machine on and then off, if the error persists use the following procedure.
  1. Check that the Duplex Assembly paper guides are adjusted correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Duplex Assembly. Complete.

Solve Xerox WorkCentre 3325 Error codes

• Code: 05-920
• Display: Scanner door Open
• Description: DADF Top Cover open. Close the DADF Top Cover.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. 1. Close the DADF Top Cover. Complete.

• Code: 06-100
• Display: LSU Motor Error
• Description: The LSU could not reach the READY state within the defined time. Turn the printer on and then off and then check to see if the error persists.
• Causes: • Laser Unit • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Enter Service Mode and then select EDC Mode > DC Component Control > 110 LSU > LSU Motr 1R > On. Does the Laser Motor sound normal? Go to step 3. Remove the Right Cover (Phaser 3320: page 4-12; WorkCentre 3315/3325: page 4-17) and then go to step 2. 2. Remove the Top Cover, and check that the LSU harness is correctly connected to the LSU; Main Board P/J21 (WorkCentre 3315) or P/J17 (WorkCentre 3325), and P/J1 and 2 on the LSU. Reseat P/J21 or P/J17 on the Main Board. Inspect the LSU harness and repair if damaged. Does the error persist? Go to step 3. Complete. 3. Replace the LSU. Does the error persist? Replace the Main Board. Complete.

• Code: 06-200
• Display: LSU Hsync Error
• Description: The laser beam was not detected within the set time. Turn the printer on and then off and then check to see if the error persists.
• Causes: • Laser Unit • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Enter Service Mode and then select EDC Mode > DC Component Control > 110 LSU > LSU Motr 1R > On. Does the Laser Motor sound normal? Go to step 3. Remove the Right Cover (Phaser 3320: page 4-12; WorkCentre 3315/3325: page 4-17) and then go to step 2. 2. Remove the Top Cover, and check that the LSU harness is correctly connected to the LSU; Main Board P/J21 (WorkCentre 3315) or P/J17 (WorkCentre 3325), and P/J1 and 2 on the LSU. Reseat P/J21 or P/J17 on the Main Board. Inspect the LSU harness and repair if damaged. Does the error persist? Go to step 3. Complete. 3. Replace the LSU. Does the error persist? Replace the Main Board. Complete.

• Code: 07-110
• Display: Tray 1 Empty
• Description: No paper in Tray 1 Load paper in Tray 1.
• Causes: • Paper Empty Sensor • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load paper in Tray 1. • If problem persists use the following procedure.
  1. Check that the Paper Empty Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Paper Empty Sensor. Does the error persist? Go to step 3. Complete. 3. Replace the Main Board. Complete.

• Code: 07-130
• Display: Paper Jam in Tray 1
• Description: Paper has jammed in the Tray 1 paper feeding area. Paper is jammed in pick-up unit. Open Tray 1 and remove the jammed paper.
• Causes: • Pick Up Clutch • Pick Up Roller. • Feed Drive Assembly • Feed Roller • Retard Roller • Base Plate Pad • Tray 1
• Troubleshooting Guides: • Clean the Feed Roller. • Clear the jammed paper. • Clear the paper path of debris. • Ensure the loaded paper is supported. Tray printing with different paper. • Ensure the paper guides are set correctly. • If problem persists use the following procedure.
  1. Send a print job to the printer while pushing the Paper Empty Sensor. Does the Pick Up Roller rotate normally? Go to step 4. Go to step 2. 2. Replace the Pick Up Clutch. Does the error persist? Replace the Feed Drive Assembly and go to step 3. Complete. 3. Does the error persist? Go to step 4. Complete. 4. Clean and inspect the Pick Up Roller, replace if damaged. Does the error persist? Go to step 5. Complete. 5. Clean and inspect the Feed Roller, replace if damaged. Does the error persist? Go to step 6. Complete.

• Code: 07-210
• Display: Tray 2 Empty
• Description: No paper in Tray 2 Load paper in Tray 2.
• Causes: • Paper Empty Sensor • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load paper in Tray 2. • If problem persists use the following procedure.
  1. Check that the Paper Empty Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Paper Empty Sensor. Does the error persist? Replace the Main Board. Complete.

• Code: 07-220
• Display: Tray 2 is open.
• Description: Tray 2 is open. Close Tray 2 until it locks into place.
• Causes: • LVPS
• Troubleshooting Guides: • Close the door until it locks in to place. • If problem persists use the following procedure.
  1. Reseat P/J18 on the Main Board and P/J4 on the LVPS. Does the error persist? Go to step 2. Complete. 2. Check the cover open switch for damage. Repair if damaged. Does the error persist? Go to step 3. Complete. 3. Replace the LVPS. Complete.

• Code: 07-230
• Display: Paper Jam in Tray 2
• Description: Paper has jammed in the Tray 2 paper feeding path. The leading edge of media does not arrive at Registration Sensor from Tray 2 on time. Open Tray 2 and remove the jammed paper. Power the printer Off and then On.
• Causes: • Optional Tray Registration Clutch • Optional Tray Feed Clutch • Optional Tray Drive Assembly
• Troubleshooting Guides: • Open Tray 2 and remove the jammed paper. • Verify the paper is supported • Clean/Inspect the pick/feed rollers • Verify tray guides are properly set. • Cycle printer power. • If the problem persists continue troubleshooting.
  1. Remove the Optional Tray Registration Clutch. Does the error persist? Go to step 2. Complete. 2. Replace the Optional Tray Feed Clutch. Does the error persist? Replace the Optional Tray Drive Assembly and go to step 3. Complete. 3. Does the error persist? Go to step 4. Complete. 4. Replace the Optional Tray Feeder Board. Does the error persist? Replace Optional Tray 2.

• Code: 07-500
• Display: Bypass Empty
• Description: The Bypass Tray is empty. Load the Bypass Tray.
• Causes: • Paper Empty Sensor • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Load originals in the Bypass Tray. • If problem persists use the following procedure.
  1. Check that the Paper Empty Sensor and Paper Empty Actuator are installed correctly. Does the error persist? Replace the Paper Empty Sensor. and go to step 2. Complete. 2. Does the error persist? Replace the Main Board. Complete.

• Code: 07-530
• Display: Paper Jam in Bypass
• Description: Occurs when the machine detects non-feeding from the Bypass Tray. Remove the jam from Bypass Tray. Cycle printer power.
• Causes: • Pick Up Clutch • Feed Drive Assembly • Pick Up Roller.
• Troubleshooting Guides: • Clear the jammed paper. • Check that the Bypass Tray paper guides are set correctly. • If problem persists use the following procedure.
  1. Clean and inspect the Pick Up Roller and replace if damaged. Does the error persist? Go to step 2. Complete. 2. Print the Supply Information report and check the life remaining of the Bypass Tray Pick Up Assembly and the Bypass Tray Retard Roller: Phaser 3320: Menu > Information Supplies Info. WorkCentre 3315/3325: Machine Status > System Setup > Maintenance > Supplies Life. Are either at or near end of life? Replace the appropriate part: • Bypass Tray Retard Roller • Pick Up Assembly. Go to step 3. 3. Send a print job to the printer while pushing the Paper Empty Sensor. Does the Pick Up Roller rotate normally? Complete. Go to step 4. 4. Replace the Pick Up Clutch. Does the error persist? Replace the Feed Drive Assembly and go to step 3. Complete.

• Code: 08-100
• Display: Jam inside machine
• Description: Paper jam in the Registration area. Open the Front Cover and remove the Print Cartridge to remove the jam. Cycle printer power.
• Causes: • Feed Sensor • Registration Sensor • Main Drive Assembly • Main Board. (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Remove the jammed paper. • Turn the printer off and then on again. • If problem persists use the following procedure.
  1. Check the paper path for debris or obstructions. Does the error persist? Go to step 2. Complete. 2. Check if the Feed Sensor and the Registration Sensor are connected properly or damaged. Replace if damaged. Does the error persist? Go to step 3. Complete. 3. Clean the Registration Roller. Does the error persist? Replace the Main Drive Assembly and go to step 4. Complete. 4. Does the error persist? Replace the Main Board.

• Code: 08-500
• Display: Jam in exit area
• Description: Paper jam in the Fuser area. Open the Rear Cover and remove the jam. Open the Fuser Exit door and remove jam.
• Causes:
• Troubleshooting Guides: • Open Rear Cover and remove jammed paper. • Open the Fuser Exit Door and remove jammed paper. • Turn the printer off and then on again. • Try printing with different paper. • If problem persists use the following procedure.
  1. Check exit guides for damage or debris. Is the exit clean? Go to Step 2. Clean the exit area of all debris. 2. Test operation of Exit Sensor/flag. Does the Exit Sensor operate correctly? Go to step 3. Replace the Exit Sensor. 3. Inspect Fuser for damage. The Fuser is undamaged. Inspect the Exit Roller and Rear Frame. Replace if necesary. Replace the Fuser.

• Code: 08-600
• Display: Jam bottom of duplex
• Description: Paper jam near the bottom of the Duplex Assembly. Open the Rear Door and remove the jam. Remove the Duplex Unit and check for a jam.
• Causes: • Duplex Assembly
• Troubleshooting Guides: • Open the Rear Door and remove the jammed paper. • Remove the Duplex Unit and check for jammed paper. • Check for paper curl when duplexing. • Adjust the paper guides correctly. • Verify printer will print Simplex pages. • Turn the machine on and then off, if the error persists use the following procedure.
  1. Check that the Duplex Assembly paper guides are adjusted correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Duplex Assembly. Complete.

• Code: 08-610
• Display: Jam top of duplex
• Description: Paper jam near the top of the Duplex Assembly. Open the Rear Door and remove the jam. Remove the Duplex Unit and check for a jam.
• Causes: • Duplex Assembly
• Troubleshooting Guides: • Open the Rear Door and remove the jammed paper. • Remove the Duplex Unit and check for jammed paper. • Check for paper curl when duplexing. • Adjust the paper guides correctly. • Verify printer will print Simplex pages. • Turn the machine on and then off, if the error persists use the following procedure.
  1. Check that the Duplex Assembly paper guides are adjusted correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Duplex Assembly. Complete.

• Code: 08-700
• Display: Output Bin full. Remove Paper
• Description: The Output Bin Full sensor detected tray is 90% full. Remove prints from the Output Tray.
• Causes: • Out-bin Full Sensor • Main Board (Phaser 3320,) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Clear the output bin of paper. • If problem persists use the following procedure.
  1. Check that the Out-bin Full Sensor is installed correctly. Does the error persist? Replace the Out-bin Full Sensor and go to step 2. Complete. 2. Reseat P/J6 on the Main Board. Does the error persist? Go to step 3. Complete. 3. Replace the Main Board. Complete.

• Code: 09-100
• Display: Toner Low
• Description: Toner is almost empty. Toner may be low or Toner may be unevenly distributed. Remove the Print Cartridge and roll the cartridge six times to redistribute the toner.
• Causes: • Print Cartridge
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Remove the Print Cartridge and roll the cartridge six times to distribute the toner evenly inside the cartridge. Reinstall the Print Cartridge. Does the error persist? Go to step 2. Complete. 2. Order a replacement and use the current Print Cartridge until empty. Complete.

• Code: 09-350
• Display: Replace Print Cart.
• Description: The Print Cartridge is near the end of life. Error displayed when the machine encounters the Print Cartridge life based on a set number of printed pages. Change the Print Cartridge only when “REPLACE Print Cartridge” is displayed in the LCD.
• Causes: • Print Cartridge
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Print the Supply Information report and check the life remaining of the Print Cartridge. If it is at or near end of life, replace the Print Cartridge. Go to step 2. Complete. 2. Replace the Print Cartridge. Complete.

• Code: 09-450
• Display: Replace Print Cart.
• Description: The Print Cartridge is at end of life. Replace the Print Cartridge.
• Causes: • Print Cartridge
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Print the Supply Information report and check the life remaining of the Print Cartridge. If it is at or near end of life, replace the Print Cartridge. Go to step 2. Complete. 2. Replace the Print Cartridge. Complete.

• Code: 09-550
• Display: Print Cartridge not installed or Install Print Cart.
• Description: Print Cartridge is not installed. Remove and reseat the Print Cartridge.
• Causes: • Print Cartridge • HVPS
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Reseat the Print Cartridge. Does the error persist? Go to step 2. Complete. 2. Clean the high voltage contacts on the Print Cartridge and frame. Does the error persist? Go to step 3. Complete. 3. Replace the Print Cartridge. Does the error persist? Go to step 4. Complete. 4. Check the high voltage contacts located in the frame behind the HVPS. Are the contacts installed correctly and is spring tension adequate? Replace the HVPS. Repair the contacts.

• Code: 09-800, 09-820
• Display: Invalid Print Cartridge or Invalid Print Cartridge. Install Xerox Print Cart.
• Description: The Print Cartridge is not for this printer. Ensure the Print Cartridge is the correct part. Replace with a Genuine Xerox Print Cartridge.
• Causes: • Print Cartridge
• Troubleshooting Guides: • Ensure the Print Cartridge is valid for this printer. • Reseat the Print Cartridge. • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Reseat the Print Cartridge and cycle the power. Does the error persist? Replace the Print Cartridge. Complete. 2. Clean the HV contacts on the Print Cartridge and frame. Does the error persist? Go to step 3. Complete. 3. Replace the Print Cartridge. Does the error persist? Go to step 4. Complete. 4. Check the HV contacts located in the frame behind the HVPS. Are the contacts installed correctly and is spring tension adequate? Replace the HVPS. Repair the contacts.

• Code: 10-100, 10-200
• Display: Open Fuser error Low Heat error
• Description: The Fuser did not reach a Ready temperature during operation. Plug the printer directly into the wall outlet.
• Causes: • Thermistor • Fuser
• Troubleshooting Guides: • Plug the print directly into the wall outlet. • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Reinstall Fuser. Does the error persist? Go to step 2. Complete. 2. If the problem persists, turn the machine off and remove the Fuser. Check if the Fuser connector is connected properly. Check if the input voltage is normal. Check if the Thermistor is twisted or contaminated. Clean or replace the Thermistor. Does the error persist? Replace the Fuser. Complete.

• Code: 10-300
• Display: Over Heat error
• Description: The Fuser exceeded temperature set points. Check the Fuser and Fan vents for debris.
• Causes: • Thermistor • Fuser
• Troubleshooting Guides: • Check the Fuser and Fan vents for debris. • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Reinstall Fuser. Does the error persist? Go to step 2. Complete. 2. If the problem persists, turn the machine off and remove the Fuser. Check if the Fuser connector is connected properly. Check if the input voltage is normal. Check if the Thermistor is twisted or contaminated. Clean or replace the Thermistor. Does the error persist? Replace the Fuser. Complete.

• Code: 14-100
• Display: Scanner Lock
• Description: Scanner lock error occurred.
• Causes:
• Troubleshooting Guides: Replace the Scanner Contact Image Sensor.

• Code: 17-100
• Display: IP Conflict or Network Problem: IP Conflict.
• Description: Two devices are trying to use the same IP address.
• Causes:
• Troubleshooting Guides: 1. Check the TCP/IP Address stored in the printer’s NVM. Is the address correct for the printer? Advise the customer of the address conflict. Enter the correct IP address.

• Code: 17-200
• Display: Network Problem
• Description: Network cable is not connected
• Causes: • Main Board
• Troubleshooting Guides: • Check network and data configuration settings. • Turn the printer off and then on again.
  1. Disconnect the printer and ping the printer’s IP address. Is the ping successful? Another device is using the IP address, assign a different one. Go to step 2. 2. Check the LAN connections. Is the connection secure? Go to step 3. Reseat the LAN connector. 3. Check the Network Configuration settings. Are the TCP/IP settings correct? Go to step 4. Correct printer settings. 4. Check server configuration. Is the server configured to accept incoming data? Go to step 5. Correct server settings. 5. Cycle printer power. Does the error persist? Replace the Main Board. Complete.

• Code: 17-562, 17-563
• Display: No LUI message required
• Description: Machine is unable to contact the remote Xerox SMart eSolutions Communication Server. Review SMart eSolutions settings.
• Causes:
• Troubleshooting Guides: • Check network and data configuration settings. • Turn the printer off and then on again. • If the problem persists continue troubleshooting
  1. Verify the SMart eSolutions settings are correct. Complete.

• Code: 17-700
• Display: BOOTP problem
• Description: BOOPT error and Auto IP is working. Input new static IP address or correct the BOOTP server address.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Input a new static IP address or reset server settings. Complete.

• Code: 17-710
• Display: BOOTP problem
• Description: BOOPT error and Auto IP is not working. Input new static IP address or correct the BOOTP server address.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Input a new static IP address or reset server settings. Complete.

• Code: 17-800
• Display: DHCP problem
• Description: DHCP error and Auto IP is working. Input new static IP address or correct the DHCP server address.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Input a new static IP address or reset server settings. Complete.

• Code: 17-810
• Display: DHCP problem
• Description: DHCP error and Auto IP is not working. Input new static IP address or correct the DHCP server address.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Input a new static IP address or reset server settings. Complete.

• Code: 17-900
• Display: 802.1x Network Error
• Description: 802.1X Authentication failed. Ensure the 802.1X EAP Type, Username and Password for the Machine, Authentication Switch and Authentication Server match.
• Causes:
• Troubleshooting Guides: • Turn the printer off and then on again. • If the problem persists continue troubleshooting.
  1. Ensure the 802.1X EAP Type, Username, and Password for the Machine, Authentication Switch, and Authentication Server match. Complete.

• Code: 20-100
• Display: Fax Comm Error
• Description: A problem with the facsimile communications has occurred. Try resending the fax.
• Causes: • Fax Board • Main Board (Phaser 3320) (WorkCentre 3315/3325)
• Troubleshooting Guides: • Call the target Fax number from a telephone to confirm a Fax tone response. • Check Fax line condition and connection. • Turn the printer off and then on again. • Verify the Fax line is an ANALOG phone line • If the problem persists continue troubleshooting.
  1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Check the Country setting. Is the Country setting correct? Go to step 3. Correct the Country setting. 3. Check Fax communications to a different machine. Does the error persist? Go to step 4. Complete. 4. Enter Service Diagnostics and print the Event Log. Is the target Fax causing the error? Check target Fax configuration. Go to step 5. 5. Check the Fax Send settings. Are the settings at their defaults? Go to step 6. Correct the Fax settings. 6. Reseat the Fax Board. Does the error persist? Replace the Fax Board. Complete. 7. Check the connection between P/J1 on the Fax and P/26 Main Controller Board. Are connections secure? Replace the Main Board. Reseat the connectors.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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