Xerox Phaser 8550 error and solving error codes

Xerox Phaser 8550 error and solving error codes

– Compatible Printer model: Xerox Phaser 8550
– Xerox Phaser 8550 Error Codes with quick guides:

• Code: 1,000.6x
• Description: 525-Sheet Feeder Program Faults A firmware error has occurred. The following troubleshooting procedure applies to these errors
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 1,00X.4x
• Description: 525-Sheet Feeder Faults The following troubleshooting procedure applies to these errors: 1,001.46 An over current condition was detected in the upper 525-Sheet Feeder. The lift motor or clutch may be shorted. 1,002.47 An over current condition was detected in the lower 525-Sheet Feeder. The lift motor or clutch may be shorted.
• Causes: Tray Feeder, PL 3.0 Pick Assy and Retard Roller Kit, PL 3.0 Left Side Harness, PL 5.0
• Troubleshooting Guides: • Check the tray to ensure it is free of obstructions or debris. • Check the operation of the Tray Lift Plate. • Check the condition of the Feed and Pick Rollers. • Reseat the optional tray connection to the system. • If the problem persists, follow the procedure below.
  1 Remove the 525-Sheet Feeder and check the connections for damage. Are the connectors damaged? Replace the damaged connections. Go to Step 2. 2 Check the Pick Assembly for dirt, damage, or wear. Are the rollers damaged or worn? Replace the Pick Assembly. 3 Test the Pick Clutch. Run the Service Diagnostics Pick Clutch test for the affected tray. Does the Pick Clutch operate correctly? Go to Step 3. Replace the feeder. 4 Test the Lift Motor. Run the Service Diagnostics Lift Motor test for the affected tray. Does the Lift Motor operate correctly? 5 Check the wiring from the feeder to Electronics Module. Is the wiring defective? Replace the harness. If the error persists, go to Step 6. Replace the feeder. 6 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the feeder. Reconnect the system grounds.

• Code: 11,0XX.xx
• Description: Electronics Module Interface Faults A communications error has occurred. The following troubleshooting procedure applies to these errors: 11,001.47 The Upper 525-sheet feeder broken serial link detected. 11,002.48 The Lower 525-sheet feeder broken serial link detected. 11,003.49 Control Panel broken serial link detected 11,004.41 Control Panel or I/O Board broken serial link detected. 11,005.42 Power control broken serial link detected. 11,006.43 Printhead broken serial link detected. 11,007.44 PCI error detected. 11,008.45 The DMA hardware is not responding. 11,009.46 Communication timeout failure detected. 11,010.47 Hardware version mismatch. 11,011.48 Software version mismatch. 11,012.49 The power control PLD does not match the expected version. 11,013.41 I/O PLD version mismatch. 11,014.42 Control Panel version mismatch. 11,015.43 Printhead PLD version mismatch. 11,016.44 Lower 525-sheet feeder PLD version mismatch. 11,017.45 Upper 525-sheet feeder PLD version mismatch. 11,018.46 Titan version mismatch. 11,043.66 Control Panel waiting error
• Causes: I/O Board, PL 2.0 Right Side Harness / I/O Control – Right Side Harness, PL 5.0 Right Side Harness / I/O Control – I/O Board Power Control Cable, PL 5.0 Right Side Harness / I/O Control – Left Side Harness, PL 5.0 Left Side Harness (1/2) – Electronics Module, PL 5.0 Electronics Module – Optional Feeder, PL 3.0 Left Side Harness (1/2) –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check or reseat all connections to the Electronics Module. • Check the condition of all harnesses. • If the problem persists, follow the procedure below.
  1 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 2 Reseat all system interconnections and check that the cables are properly dressed. Does the error persist? Go to Step 3. Complete. 3 Reset NVRAM. Does the error persist? Locate the error code below. Complete. For errors 11, 001.47 and 11,017.45 Replace the Tray Lift Motor. Does the error persist? Replace the Electronics Module. Complete. For errors 11,002.48 and 11, 016.44 Check the Option Tray connection. Does the error persist? Replace the optional tray. Complete. For errors 11,003.49 and 11,0014.42 Replace the I/O BoardComplete. For errors 11,004.41 and 11,013.41 Replace the I/O Board. Does the error persist? Replace the Control Panel. Complete. For errors 11,006.43 and 11,015.43 Replace the Printhead. Complete. For error 11,009.46 Replace the I/O Board. Does the error persist? Replace the Electronics Module. Complete. For all other 11,000.4x errors: Replace the Electronics Module. Complete.

• Code: 11,100.60
• Description: Electronics Module Temperature Fault The root problem for this error is temperature sensitivity with the power supply’s opto-isolator chips. The following troubleshooting procedure applies to this error: 11,100.60 The system reports an overheat condition.
• Causes: Electronics Module, PL 5.0 Electronics Module Power – Electronics Module Fan, PL 4.0 Left Side Harness (2/2) –
• Troubleshooting Guides: • Check the ambient room temperature. • Check for obstructions in the Air Vents. If obstructions are cleared, allow time for the system to cool. • If the problem persists, follow the procedure below.
  1 Check that the air ducts are free of obstructions and the fans are operating correctly. Are the fans operating correctly? Replace the Electronics Module. Replace the defective fan.

• Code: 11,300.6x
• Description: EMC Motor Control Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 11,300.6x Motor told to move too late.
• Causes: Electronics Module, PL 5.0 Electronics Module Power –
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Replace the Electronics Module. Reconnect the system grounds.

• Code: 12,000.60
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 13,000.48
• Description: Printhead Thermal Fault A thermal error is detected in the Printhead. The following troubleshooting procedure applies to this error: 13,000.48 A thermal fault was detected in the Printhead.
• Causes: Printhead, PL 2.0 Electronics Module – NVRAM, PL 5.0
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 2 Reset NVRAM. Does the error persist? Replace the NVRAM device. Complete. 3 Reseat all system connections to the Printhead and check that the harnesses are properly dressed. Does the error persist? Replace the Printhead. Complete.

• Code: 13,003.42, 13,007.46
• Description: Thermal Faults A thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,003.42 Thermal fault 13,007.46 Thermal fault
• Causes: NVRAM, PL 5.0 Electronics Module, PL 5.0 Electronics Module –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 2 Reset NVRAM. Does the error persist? Replace in the NVRAM device. If the error persists, replace the Electronics Module. Complete.

• Code: 13,008.47, 13,010.49
• Description: Drum Thermal Faults A Drum Assembly thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,008.47 The Drum Heater is too hot 13,010.49 The Drum Heater took too long to reach the setpoint temperature.
• Causes: Drum Fan, PL 4.0 Right Side Harness / I/O Control – Drum Assembly Electronics Module Power – Drum Temperature Sensor, PL 6.0 I/O Board (2/2) – Electronics Module Fan Left Side Harness (2/2) –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature is within environmental specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 2. Complete. 3 Is the error code associated with an overheat condition?. Go to Step 4. Go to Step 6. 4 Check airflow at the vents. Is there adequate clearance, and are the vents clean? Go to Step 5. Clean the vents. 5 Test the Drum Fan Run the Service Diagnostics Drum Fan Motor test. Does the fan operate correctly? Go to Step 6. Replace the Drum Fan. 6 Test the Electronics Module Fan. Does the Fan operate correctly? Go to Step 7. Replace the Electronics Module Fan. 7 Test the Drum Temperature Sensor. Run the Service Diagnostics Drum Temperature Sensor test. Does the sensor operate correctly? Go to Step 8. Replace the Drum Temperature Sensor.. 8 Test the Drum Heater. Run the Service Diagnostics Drum Heater test. Does the heater operate correctly? Replace the Drum Assembly. Replace the Drum Temperature Sensor..

• Code: 13,00x.6x
• Description: Thermal Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 13,001.62 Thermals failed to read system NVRAM. 13,002.63 Value not in valid range. 13,003.64 Thermal control task received an unexpected message. 13,004.65 Thermal control task was expecting initialization message, but received other. 13,005.66 Thermal code tried to command a segment ID that did not exist. 13,006.67 Thermal code tried to command a segment ID that did not exist. 13,007.68 Thermal power manager expected an initialization message, but received other. 13,008.60 Thermal power manager task received an unexpected message.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 13,067.43, 13,069.45, 13,071.47
• Description: Drum Temp Sensor Faults A Drum Temperature Sensor error has occurred. The following troubleshooting procedures apply to these errors: 13,067.43 The Drum Thermistor circuit is open. 13,069.45 The Drum Thermistor circuit is shorted. 13,071.47 The Drum Thermistor returned faulty reading.
• Causes: Drum Temperature Sensor, PL 6.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Test the Drum Temperature Sensor. Run the Service Diagnostics Drum Temperature Sensor test. Does the sensor operate correctly? Go to Step 2. Replace the Drum Temperature Sensor.. 2 Check the Drum Heater Sensor harness. Is the harness free from defects or damage? Replace the Drum Temperature Sensor.. Repair the wiring.

• Code: 13,1XX.4x
• Description: Left Jetstack Thermal Faults A thermal error in the Printhead jetstack has occurred. The following troubleshooting procedures apply to these errors: 13,136.49 The left jetstack heater is too hot. 13,138.42 The left jetstack heater took too long to reach the setpoint temperature. 13,195.45 The left jetstack heater thermistor circuit is open. 13,197.47 The left jetstack heater thermistor circuit is shorted. 13,199.49 The left jetstack heater thermistor returned faulty reading.
• Causes: Printhead, PL 2.0 Electronics Module –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Left Jetstack. Run the Service Diagnostics Left Jetstack Temperature test. Does the Preheater operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.

Solve Xerox Phaser 8550 Error codes

• Code: 13,2XX.4x
• Description: Right Jetstack Thermal Faults A thermal error in the Printhead jetstack has occurred. The following troubleshooting procedures apply to these errors: 13,200.41 The right jetstack heater is too hot. 13,202.43 The right jetstack heater took too long to reach the setpoint temperature. 13,259.46 The right jetstack heater thermistor circuit is open. 13,261.48 The right jetstack heater thermistor circuit is shorted. 13,263.41 The right jetstack heater thermistor returned faulty reading.
• Causes: Printhead, PL 2.0 Electronics Module –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Right Jetstack. Run the Service Diagnostics Right Jetstack Temperature test. Does the Preheater operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.

• Code: 13,XXX.4x
• Description: Preheater Thermal Faults A Preheater thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,072.48 The Preheater is too hot. 13,074.41 The Preheater took too long to reach the setpoint temperature. 13,131.44 The Preheater Thermistor circuit is open. 13,133.46 The Preheater Thermistor circuit is shorted. 13,135.48 The Preheater Thermistor returned faulty reading
• Causes: Preheater, PL 2.0 I/O Board (1/2) – I/O Board, PL 5.0 I/O Board (1/2) – Right Combined Cable, PL 5.0
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s environmental specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Test the Preheater. Run the Service Diagnostics Preheater test. Does the Preheater operate correctly? Replace the I/O Board. Go to Step 3. 3 Check Preheater connections and wiring. Are the connections secure and the wiring undamaged? Replace the Preheater. Repair or replace the wiring.

• Code: 13,XXX.xx
• Description: Printhead Reservoir Thermal Faults A Printhead Reservoir thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,264.42 The Printhead reservoir heater is too hot. 13,266.44 The Printhead reservoir heater took too long to reach setpoint temp. 13,323.47 The Printhead reservoir heater thermistor circuit is open. 13,325.49 The Printhead reservoir heater thermistor circuit is shorted. 13,327.42 The Printhead reservoir heater thermistor returned faulty reading.
• Causes: Printhead, PL 2.0 Electronics Module –
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the Printhead Reservoir temperature. Run the Service Diagnostics Reservoir Temperature test. Does the Printhead operate correctly? Go to Step 4. Replace the Printhead. 4 Check Printhead connections and wiring. Are the connections secure and the wiring undamaged? Replace the Printhead. Repair the wiring.

• Code: 13,XXX.xx
• Description: Ink Loader Thermal Faults A thermal error has occurred. The following troubleshooting procedures apply to these errors: 13,328.43 The Cyan heater is too hot. 13,330.45 The Cyan heater took too long to reach the setpoint temperature. 13,387.48 The Cyan heater thermistor circuit is open. 13,389.41 The Cyan heater thermistor circuit is shorted. 13,391.43 The Cyan heater thermistor returned faulty reading. 13,392.44 The Magenta heater is too hot. 13,394.46 The Magenta heater took too long to reach the setpoint temperature. 13,451.49 The Magenta heater thermistor circuit is open. 13,453.42 The Magenta heater thermistor circuit is shorted. 13,455.44 The Magenta heater thermistor returned faulty reading. 13,456.45 The Yellow heater is too hot. 13,458.47 The Yellow heater took too long to reach setpoint temp. 13,515.41 The Yellow heater thermistor circuit is open. 13,517.43 The Yellow heater thermistor circuit is shorted. 13,519.45 The Yellow heater thermistor returned faulty reading. 13,456.45 The Black heater is too hot. 13,458.47 The Black heater took too long to reach setpoint temp. 13,515.41 The Black heater thermistor circuit is open. 13,517.43 The Black heater thermistor circuit is shorted. 13,519.45 The Black heater thermistor returned faulty reading.
• Causes: Ink Loader, PL 2.0 Electronics Module – I/O Board, PL 5.0 I/O Board (2/2) – Electronics Module, PL 5.0 Electronics Module – Right Combined Cable, PL 5.0
• Troubleshooting Guides: • Check that all system grounds are secured. • Check the ambient room temperature. • Check the fan operation and vents. • If the problem persists, follow the procedure below.
  1 Verify that the ambient temperature of the room is within the system’s specifications. Is the room within operating parameters? Go to Step 2. Advise the customer of operational requirements. 2 Check ground integrity for the printer. Does the error persist? Go to Step 3. Complete. 3 Test the appropriate Ink Melt heater. Run the Service Diagnostics Ink Melt test. 1. Yellow 2. Cyan 3. Magenta 4. Black Does the Ink Melt Heater operate correctly? Replace the Electronics Module. Go to Step 4. 4 Check Ink Loader connections and wiring. Are the connections secure and the wiring undamaged? Replace the Ink Loader. Repair or replace the wiring. If the error persists, replace the I/O Board.

• Code: 19,0XX.4x
• Description: Printhead Calibration Faults The root problem for this error is temperature sensitivity with the power supply’s opto-isolator chips. The following troubleshooting procedure applies to this error: 19,001.46 The HFD server failed due to NVRAM operation. THis fault should only occur when the system is in manufacturing mode. 19,002.47 The system attempted a Printhead operation without position data in NVRAM. 19,003.48 Scale and offset voltage error too large. Something is wrong with the Electronics Module or Wave Amplifier. 19,004.40 The Printhead and Electronics Module do not match. 19,005.41 Improper ground connection
• Causes: Electronics Module, PL 5.0 Electronics Module – Printhead, PL 2.0 Electronics Module –
• Troubleshooting Guides: • Check electrical connections to the Printhead. • Check for obstructions or damage near the Printhead. If obstructions are cleared, retest. • If the problem persists, follow the procedure below.
  1 Check and reseat all connections to the Printhead. Does the problem persist? Replace the Printhead. If the error persists, replace the Electronics Module. Complete.

• Code: 19,0XX.6x
• Description: Waveform Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 19,001.68 to 19,039.61 Waveform Printhead calibration program faults.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Check that the ground straps are place between the Media Drive Motor and YAxis Assembly. Also check the ground clip at the Tray 2 Pick Clutch. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 2,006.xx
• Description: I/O Board Program Faults The following troubleshooting procedure applies to these errors: 2,001.69 The Electronics Module Failed to initialize. 2,002.61 Firmware program fault 2,003.62 Firmware program fault 2,004.63 Failure to start the Print Engine in Suspend Mode. 2,005.64 ROM read error 2,006.65 ROM read error 2,007.66 idiags entry point access error
• Causes: I/O Board, PL 5.0.13 NVRAM, PL 5.0.9
• Troubleshooting Guides: • Reset NVRAM and retest. • Check that all connections to the Electronics Module and I/O Board are secure by reseating each connection. • If the problem persists, follow the procedure below.
  1 Reseat all I/O Board connections. Does the problem persist? Go to Step 2. Complete. 2 Reseat all Electronics Module connections. Does the problem persist? Go to Step 3. Complete. 3 Check ground integrity. Are the system grounds connected? Replace the NVRAM device. Reconnect the system grounds.

• Code: 2,00X.xx
• Description: I/O Board Errors The following troubleshooting procedure applies to these errors: 2,001.47 The Print Engine does not detect the I/O Board
• Causes: I/O Board, PL 5.0 Right Side Harness / I/O Control – Right Side Harness, PL 5.0 Right Side Wire Routing (1/2) – I/O Board Power Control Cable, PL 5.0 Right Side Wire Routing (1/2) –
• Troubleshooting Guides: • Check the I/O Board for obvious signs of damage. • Check that all connections to the board are secure by reseating each connection. • If the problem persists, follow the procedure below.
  1 Check the I/O Board for damage. Are the connectors damaged? Repair the damaged connections. Go to Step 2. 2 Reseat all I/O Board connections. Does the problem persist? Go to Step 3. Complete. 3 Check I/O Power Control Cable continuity between P/J840 on the I/O Board and P/ J10 on the Electronics Module. Is the wiring defective? Replace the cable. If the error persists, replace the I/O Board. Replace the I/O Board

• Code: 2,0XX.6x
• Description: Configuration Card Faults The following troubleshooting procedure applies to these errors: 2,008.67 The Configuration Card is Missing 2,009.68 The Configuration Card is Bad 2,010.69 The Configuration Card is Blank 2,011.61 The Configuration Card is for the wrong product 2,012.62 The Configuration Card is an invalid model
• Causes: Electronics Module, PL 5.0 Configuration Card, PL 5.0
• Troubleshooting Guides: • Turn Off the system. • Check that the Configuration Card is correct for the system. • Turn the system On. • If the problem persists, follow the procedure below.
  1 Replace the Configuration Card, restart the system, and retest. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Go to Step 3. Reconnect the system grounds. 3 Replace the Electronics Module. Does the problem persist? Complete.

• Code: 21,000.69
• Description: Diagnostic Firmware Version Mismatch A software error has occurred. The following troubleshooting procedure applies to these errors: 21,000.69 The diagnostics firmware doesn’t match the engine firmware.
• Causes: Electronics Module, PL 5.0 Electronics Module –
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Update the Diagnostic firmware. Does the problem persist? Go to Step 2. Complete. 2 Replace the Electronics Module. Complete.

• Code: 22,0XX.6x
• Description: Jam Fault A jam has occurred. The system generates a four-digit, alphanumeric code associated to a particular area of the paper path, followed by the value of the system page counter when the jam occurred <jam code><page count>.
  A Deskew Flag B Preheater Flag C Strip Flag D Exit Flag E Tray 1 Width F Front Door G Exit Door H Tray 2 Media J Tray 3 Media K Tray 4 Media M Media Drive N Y-Axis Motor P Process Drive V Tray 2 Event W Tray 3 Event X Tray 3 Pick Flag Y Tray 4 Event Z Tray 4 Pick Flag 2 Sensor Event 3 Timeout 4 Motor Stall 5 Motor Position 6 Length Short 7 Length Long A Abnormal shutdown B Normal shutdown C Mechanical recovery D Warmup E Ready F Fault G Auto Drum Maintenance H Printhead Maintenance J Printhead purge K Oil Transfix Roller L Standby M Pick from Tray 2 N Pick from Tray 3 P Pick from Tray 4 Q Pick from Tray 1 R Pick from DUplex S Stage for transfix T Transfix V Pint Drum Maintenance W Imaging X Exit Z Shutdown 1 Tray 1 2 Tray 2 3 Tray 3 4 Tray 4 5 Chase Page 6 Duplex
• Causes:
• Troubleshooting Guides: • Clear the paper path of obstructions or debris. • Check that the media meets specifications and is loaded correctly. • Check that the Pick Rollers are clean and in good condition.

• Code: 23,0XX.6x
• Description: NVRAM Faults An NVRAM error has occurred. The following troubleshooting procedure applies to these errors: 23,0xx.6x The system detected an NVRAM fault during operation.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 23,133.4x
• Description: RAM Faults An RAM DIMM error has occurred. The following troubleshooting procedure applies to these errors: 23,133.4x The system detected an NVRAM fault during operation.
• Causes: SDRAM, PL 5.0 or PL 5.1 Electronics Module, PL 5.0 or PL 5.1 (8860) Electronics Module –
• Troubleshooting Guides: • Reseat RAM devices and retest. • If the problem persists, follow the procedure below.
  1 Reseat the SDRAM devices in the Electronics Module. Does the problem persist? Go to Step 2. Complete. 2 Replace SDRAM. Does the problem persist? Replace the Electronics Module). Complete.

• Code: 26,0XX.6x
• Description: Printing Faults A printing process error has occurred. The following troubleshooting procedure applies to these errors: 26,0xx.6x A printing process fault occurred during operation. 26,962.64 A fall out code fault.
• Causes:
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  Check the fault history and troubleshoot the error listed immediately prior to these codes. Otherwise, reboot the system to clear these error conditions.

• Code: 27,0XX.6x
• Description: Profile Library A profile library error has occurred. The following troubleshooting procedure applies to these errors: 27,0xx.6x A printing process fault occurred during operation.
• Causes:
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  Check system ground integrity.

• Code: 29,0XX.6x
• Description: Jam Manager Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 29,0XX.6x Jam Manager program faults.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 3,0XX.6x
• Description: IPC Program Faults A firmware communications error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 31,001.40
• Description: Mechanical Initialization Jam A software error has occurred. The following troubleshooting procedure applies to this error: 31,001.40 Mechanical initialization jam fault.
• Causes: Media Drive Assy, PL 4.0 Left Side Harness (2/2) –
• Troubleshooting Guides: • Check routing of tray sensor harnesses. • Check that the Take Away Rollers are free of obstructions. • If the problem persists, follow the procedure below.
  1 Check the Take Away Rollers. Do the rollers show signs of excessive wear or damage? Replace the affected roller. Go to Step 2. 2 Test the Media Drive. Run the Service Diagnostics Paper Path Drive test. Does the Media Drive operate correctly? Go to Step 4. Go to Step 3. 3 DId the Media Drive run extremely fast? Replace the Media Drive Assembly. Go to Step 4. 4 Check the rollers. Remove the Media Drive Assembly and check each roller for binding or drag. Do the rollers rotate correctly? Replace the Media Drive Assembly. Repair or replace rollers.

• Code: 31,0XX.6x
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 33,00X.4x
• Description: Tray 1 Width Sensor Faults The Paper Width Sensor, located in the Tray 1/Front Door Assembly is reporting out of range values. The following troubleshooting procedure applies to these errors: 33,001.42 Tray 1 width value too low. 33,002.43 Tray 1 width value too high.
• Causes: Tray 1/Front Door Assembly, PL 1.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check electrical connection to Tray 1 (P/J650). • Check for obstructions or damage to the Media Guides. • If the problem persists, follow the procedure below.
  1 Check the Tray 1 Harness connection to the I/O Board (P/J610). Is the connection secure and the harness undamaged? Go to Step 2. Repair or replace the harness. 2 Test the Width Sensors. Run the Service Diagnostics Tray 1 Width Sensor test. Does the sensor operate correctly? Replace the I/O Board. Replace the Tray 1/ Front Door Assembly.

• Code: 34,00X.4x
• Description: Printhead NVRAM Faults The Printhead is unable to access system NVRAM. The following troubleshooting procedure applies to these errors: 34,001.43 An error occurred while attempting read/write access to the Printhead calibration partition in NVRAM. The Printhead cable may be unplugged. 34,002.44 An error occurred while attempting read/write access to the Printhead ink data partition in NVRAM. 34,003.45 An error occurred while attempting read/write access to the Printhead data partition in NVRAM. 34,004.46 An error occurred while accessing the Printhead NVRAM hardware for purposes of initialization. The Printhead cable may be unplugged.
• Causes: Printhead, PL 2.0 Electronics Module – Printhead Interface Cable, PL 5.0 Electronics Module –
• Troubleshooting Guides: • Check data connection to the Printhead. • Check for obstructions or damage to the Media Guides. • If the problem persists, follow the procedure below.
  1 Check the Printhead data cable connections (P/J3 and P/J180). Are the connections secure and the cable undamaged? Go to Step 2. Repair or replace the cable. 2 Replace the Printhead. Does the error persist? Replace the Electronics Module. Complete.

• Code: 34,01X
• Description: Ink Level Sense Faults There are two known ways an Ink level sense over-range fault can occur. One fault condition results from an internal short in the sensor or Printhead. In these cases, replacement of the Printhead is required. A more common fault condition is caused by ink contamination. If different color or type of inks mix in the reservoir, the sensor’s function is impaired producing the over range fault. If multiple colors have mixed or the wrong type of ink has been used, remove the source of the ink contamination, and then purge the Printhead. NOTE: The Ink level sensors can detect contamination before color mixing appears on prints. 34,015.48 An over range level sense error occurred in the Cyan Printhead reservoir. Check The Cyan reservoir for contamination. 34,016.40 An over range level sense error occurred in the Magenta Printhead reservoir. Check The Magenta reservoir for contamination. 34,017.41 An over range level sense error occurred in the Yellow Printhead reservoir. Check The Yellow reservoir for contamination. 34,018.42 An over range level sense error occurred in the Black Printhead reservoir. Check The Black reservoir for contamination.
• Causes: Printhead, PL 2.0 Electronics Module – Ink Sticks
• Troubleshooting Guides: • Check the Ink Loader for improperly installed Ink Sticks. • Shutdown the printer and allow it to cool until the Ink solidifies (approximately 30 minutes). • Investigate where the contamination came from and remove the contamination source.
  1 Check the Ink Loader chutes for improperly installed Ink Sticks. Has the Ink been loaded incorrectly or the wrong ink used? Go to Step 2. Go to Step 7. 2 CAUTION Do not attempt to remove ink from the Printhead reservoir. Purge the reservoir using solid color test prints as described. Clear the Ink Loader of Ink. For these types of errors, clear the Ink Loader of the incorrect Ink. 1. Remove the Ink Loader. 2. Load the correct Ink into the chutes. 3. Clean the area surrounding the Printhead reservoir for the affected color(s). 4. Install the Ink Loader. Has all the improper Ink been removed from the Ink Loader and Printhead area? Go to Step 3. Continue cleaning until no residual ink remains in the Ink Loader or area surrounding the Printhead. 3 Disable Ink Loader level sensing. 1. Open the Ink Loader Door. 2. Switch the power On and interrupt the initialization process immediately after the Xerox logo is replaced by the words “Warming Up” by holding down the Up Arrow button while pressing the OK button. If successful, the words “Level sense disabled” momentarily appear on the display. If these words don’t appear, power Off the system and attempt the procedure again. Ink level sensing remains disabled for approximately 5 minutes. Is level sense disabled? Go to Step 4. Continue Step 3 until level sensing is disabled. 4 Close the Ink Loader Door and allow the system to reach “Ready”. Is the system Ready? Go to Step 5. Go to Step 7. 5 Access the Service Tools menu to purge the Printhead contamination using the Ink Flush Prints routine. Select the affected color to print 20 solid fill prints. Were 20 solid fills printed? Go to Step 6. Continue printing solid fills in the affected color(s). 6 Check that the contamination has been purged. 1. Shutdown the system. 2. Turn the system On. Did the system reach “Ready” without error? Complete. Go to Step 2 and attempt a second purge procedure. If unsuccessful, go to Step 7. 7 Replace the Printhead. Does the error persist? Replace the Electronics Module. Complete

• Code: 36,000.40
• Description: Drum Maintenance Faults An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to these errors: 36,000.40 An error occurred while attempting to position the Drum Maintenance Kit.
• Causes: Drum Maintenance Kit PL 1.0 Drum Maintenance Pivot Plate PL 2.0 I/O Board (2/2) – Process Drive, PL 4.0 Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below.
  1 Check that system grounds are in place. Are the grounds secure and undamaged? Go to Step 2. Repair or replace the grounds. 2 Check the Drum Maintenance Pivot Plate for cracks, and the Dram Maintenance Cam Rollers for damage or improper movement. Is there damage to the Pivot Plate or Cam Rollers? Replace any damaged parts. Go to Step 3. 3 Test Drum Maintenance operation. Run the Service Diagnostics Drum Maintenance/ Transfix Home test. Does the system operate correctly? Go to Step 4. Replace the Process Drive. 4 Test the Drum Maintenance drive. Run the Service Diagnostics Drum Maintenance Drive test. Does the drive operate correctly? Complete. Replace the Process Drive

• Code: 36,001.67
• Description: Drum Maintenance Drive Faults An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to this error: 36,001.67 An error occurred while attempting to position the Drum Maintenance Kit.
• Causes: Drum Maintenance Kit PL 1.0 Drum Maintenance Pivot Plate PL 2.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below.
  1 Check that system grounds are in place. Are the grounds secure and undamaged? Go to Step 2. Repair or replace the grounds. 2 Test Drum Maintenance operation. Run the Service Diagnostics Drum Maintenance/ Transfix Home test. Does the system operate correctly? Go to Step 3. Replace the Process Drive. 3 Test the Drum Maintenance drive. Run the Service Diagnostics Drum Maintenance Drive test. Does the drive operate correctly? Replace the Drum Maintenance Pivot Plate and Shaft. Replace the Process Drive

• Code: 36,002.44
• Description: Drum Maintenance Kit Fault An error occurred while attempting to position the Drum Maintenance Kit. The following troubleshooting procedure applies to this error: 36,002.44 The system can not write to the Drum Maintenance Kit.
• Causes: Drum Maintenance Kit PL 1.0 Drum Maintenance Pivot Plate PL 2.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check for ink spills or obstructions near the Drum Maintenance Kit. • Check for obstructions or damage to the Pivot Plate and Cam Rollers. • If the problem persists, follow the procedure below.
  1 Check that the Drum Maintenance Kit is correctly installed. Is the installation correct? Go to Step 2. Correct and retest. 2 Replace the Drum Maintenance Kit Does the error persist? Replace the Drum Maintenance Pivot Plate and Shaft. Complete.

• Code: 37,016.43
• Description: PEST 50 Volt Supply Fault An error has occurred related to the Electronics Module 50 V Power Supply. The clutches operate at 50 V. The Head Maintenance, Deskew, and Pick clutches are drawing too much power indicating a short in the supply or one of the components connected to it. 37,016.43 All three clutches failed.
• Causes: Electronics Module, PL 4.0 Left Side Harness (1/2) – I/O Board, PL 5.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check the Electronics Module indicators. • If the problem persists, follow the procedure below.
  1 Check for a short in the Electronics Module. Measure the 50 V power supply output. The test point is located on the power control board below the main board RAM DIMMs. Is there 50 V across the TP and ground? Go to Step 2. Go to Step 2. 2 Shutdown the system and wait 30 seconds for the capacitors to discharge. Unplug all connections to the Electronics Module. Turn the system On. Do the PE and PS indicators (near the Power Switch) flash momentarily? Go to Step 3. Replace the Electronics Module. 3 Shutdown the system and wait 30 seconds for the capacitors to discharge. Connect I/O Board connector (P/J840). Turn the system On. Do the PE and PS indicators (near the Power Switch) flash momentarily? Go to Step 4. Go to Step 5. 4 Check the 50 V Supply LED. If the 50V LED () illuminates, the short is on one of the external devices unplugged earlier. In this case, systematically turn off the printer, plug a wiring harness back in, and turn the printer on until the 50V LED fails to illuminate. Was the defective part isolated? Replace the defective part. Go to Step 5. 5 Shutdown the system and wait 30 seconds for the capacitors to discharge. Disconnect all connections to the I/O Board. Test the resistance of the I/O Board across pin 1 of J270 and ground. Pin 1 is on the left end of the jack. Is the resistance still less than 1K ohm? Replace the I/O Board. Go to Step 6. 6 Reconnect connections on the I/O Board until you find one that creates a short at J270-1. Does a short appear at J270-1? Replace the affected component. Go to Step 7. 7 Reconnect the Wave Amplifier. Turn the system On. Does the error persist? Go to Step 8. Leave power on to ensure the problem is fixed. 8 Reconnect the Printhead. Turn the system On. Does the error persist? Replace the Electronics Module. Leave power on to ensure the problem is fixed.

• Code: 37,01X.41
• Description: PEST Fan Faults An fan error has occurred. The following troubleshooting procedure applies to these errors: 37,014.41 The Electronics Module Fan is drawing less power than expected. 37,015.41 The Drum Fan is drawing less power than expected.
• Causes: Electronics Module Fan, PL 4.0 Left Side Harness (2/2) – Drum Fan, PL 4.0 Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check the Electronics Module and Drum Cooling Fans. • If the problem persists, follow the procedure below.
  1 Test the affected component. Run the Service Diagnostics test for the affected fan. Does the affected fan operate correctly? Go to Step 2. Replace the fan. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the affected component.

• Code: 37,024.48
• Description: PEST Tray 2 Lift Motor Fault An error has occurred related to the Tray 2 Lift Motor. The following troubleshooting procedure applies to this error: 37,024.48 The Tray 2 Lift Motor is drawing less power than expected.
• Causes: Tray 2 Lift Motor, PL 4.0 Left Side Harness (1/2) – Electronics Module, PL 4.0 Left Side Harness (1/2) –
• Troubleshooting Guides: • Check the Tray 2 Lift Plate for damage or obstructions. • If the problem persists, follow the procedure below.
  1 Test the Tray 2 Lift Motor. Run the Service Diagnostics Tray 2 Lift Motor test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 2. 2 Check the motor connection to the Left Side Harness. Is the connection secure and the harness undamaged? Replace the motor. Repair of replace the Left Side Harness.

• Code: 37,026.44
• Description: PEST Purge Pump Fault An error has occurred related to the Purge Pump. The following troubleshooting procedure applies to this error: 37,026.44 The Purge Pump purge valve is drawing less power than expected.
• Causes: Purge Pump, PL 2.0 Left Side Harness (2/2) – Electronics Module, PL 4.0 Left Side Harness (2/2) –
• Troubleshooting Guides: • Check the Purge Pump for damage or obstructions. • If the problem persists, follow the procedure below.
  1 Test the Purge Pump. Run the Service Diagnostics Purge Vent Solenoid test. Does the pump operate correctly? Go to Step 2. Replace the Purge Pump. 2 Check the pump connection to the Left Side Harness. Is the connection secure and the harness undamaged? Replace the Purge Pump. Repair of replace the Left Side Harness.

• Code: 37,02X.4x
• Description: PEST Relay Board Faults An Relay Board error has occurred. The following troubleshooting procedure applies to these errors: 37,027.45 Both relay coils are drawing less power than expected. 37,028.46 The A coil is drawing less power than expected. 37,029.47 The B coil is drawing less power than expected.
• Causes: Relay Board, PL 5.0 I/O Board (1/2) – Electronics Module, PL 5.0 Electronics Module Power –
• Troubleshooting Guides: • Check the Relay Board’s power connection. • If the problem persists, follow the procedure below.
  1 Test the Relay Board. Run the Service Diagnostics Drum Heater Relay test. Does the Relay Board operate correctly? Replace the Electronics Module. Go to Step 2. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the Relay Board.

• Code: 37,035.44, 37,036.45
• Description: PEST Y-Axis Motor Faults A Y-Axis Motor error has occurred. The following troubleshooting procedure applies to these errors: 37,035.44 The Y-Axis Motor is drawing less power than expected. 37,036.45 The Y-Axis Motor is drawing too much power.
• Causes: Y-Axis Motor, PL 4.0 Electronics Module Power – Drum Assembly, PL 2.0 Electronics Module, PL 5.0 Electronics Module Power –
• Troubleshooting Guides: • Check for obstructions to Drum rotation. • Check the condition of the Y-Axis Drive Belt. • If the problem persists, follow the procedure below.
  1 Check the Drum rotation. Does the Drum rotate smoothly? Go to Step 2. Replace the Drum Assembly. 2 Check the Y-Axis Motor. Remove the Y-Axis Belt. Does the Y-Axis Motor shaft rotate freely? Go to Step 3. Replace the Y-Axis Motor. 3 Replace the Y-Axis Belt and test the YAxis Motor. Run the Service Diagnostics Y-Axis Drive test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 4. 4 Check wiring to the motor. Is the wiring damaged? Repair or replace the harness. Replace the Y-Axis Motor.

• Code: 37,037.46, 37,038.47
• Description: PEST Media Drive Faults A Media Drive Assembly error has occurred. The following troubleshooting procedure applies to these errors: 37,037.46 The Media Drive Motor is drawing less power than expected. 37,038.47 The Media Drive Motor is drawing too much power.
• Causes: Media Drive, PL 4.0 Left Side Harness (2/2) – Electronics Module, PL 5.0 Left Side Wire Routing (2/2) –
• Troubleshooting Guides: • Check for obstructions to Media Drive rotation. • If the problem persists, follow the procedure below.
  1 Test the Media Drive Motor. Run the Service Diagnostics Media Path Motor test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 2. 2 Check wiring to the motor. Is the wiring damaged? Repair or replace the harness. Replace the Media Drive.

• Code: 37,039.48, 37,040.40
• Description: PEST Process Drive Faults A Y-Axis Motor error has occurred. The following troubleshooting procedure applies to these errors: 37,039.48 The Process Drive Motor is drawing less power than expected. 37,040.40 The Process Drive Motor is drawing too much power.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control – Electronics Module, PL 5.0
• Troubleshooting Guides: • Check for obstructions to Process Drive rotation. • Check the rotation of the Drum Maintenance and Transfix Roller shafts. • If the problem persists, follow the procedure below.
  1 Check shaft rotation. Do the Process Drive gears, Transfix Shaft, and Drum Maintenance shaft rotate freely? Go to Step 2. Repair or replace affected parts. 2 Test the Process Drive Motor. Run the Service Diagnostics Process Motor test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 3. 3 Check wiring to the motor. Is the wiring damaged? Repair or replace the harness. Replace the Process Drive.

• Code: 37,03X.4x
• Description: PEST X-Axis Motor Faults An X-Axis Motor error has occurred. The following troubleshooting procedure applies to these errors: 37,030.45 The X-Axis Motor is drawing less power than expected. 37,031.46 The X-Axis Motor first phase is drawing less power than expected. 37,032.47 The X-Axis Motor first phase is drawing too much power. 37,033.48 The X-Axis Motor second phase is drawing less power than expected. 37,034.40 The X-Axis Motor second phase is drawing too much power.
• Causes: X-Axis Motor, PL 4.0 Right Side Harness / I/O Control – Electronics Module, PL 5.0 Right Side Wire Routing (2/2) –
• Troubleshooting Guides: • Check the X-Axis Motor connection. • If the problem persists, follow the procedure below.
  1 Test the X-Axis Motor. Run the Service Diagnostics X-Axis Drive test. Does the motor operate correctly? Replace the Electronics Module. Go to Step 2. 2 Check wiring to the motor. Is the wiring damaged? Repair or replace the harness. Replace the X-Axis Motor.

• Code: 37,0XX.4x
• Description: PEST Clutch/Solenoid Faults An heating error has occurred. The following troubleshooting procedure applies to these errors: 37,017.44 The Head Maintenance Clutch is drawing less power than expected. 37,018.45 The Deskew Clutch is drawing less power than expected. 37,019.46 The Pick Clutch is drawing less power than expected. 37,020.48 The Tray 1 Pick Solenoid is drawing less power than expected. 37,021.42 The Strip Solenoid is drawing less power than expected. 37,022.4x The Preheater Lift Solenoid is drawing less power than expected. 37,023.4x The Head Tilt Solenoid is drawing less power than expected.
• Causes: Head Maintenance Clutch, PL 4.0 I/O Board (2/2) – Deskew Clutch, PL 4.0 Left Side Harness (1/2) – Pick Clutch, PL 4.0 Left Side Harness (1/2) – Tray 1 Pick Solenoid, PL 4.0 Left Side Harness (1/2) – Strip Solenoid, PL 3.0 I/O Board (1/2) – Preheater Lift Solenoid, PL 4.0 Left Side Harness (2/2) – Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) –
• Troubleshooting Guides: • Check the indicated component for damage, wear, or obstructions. • If the problem persists, follow the procedure below.
  1 Test the component indicated by the error. Run the Service Diagnostics test for the affected component. Does the component operate correctly? Go to Step 2. Replace the affected component. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the affected component.

• Code: 37,0XX.4x
• Description: PEST Power Supply Faults An Power Supply error has occurred. The following troubleshooting procedure applies to these errors: 37,041.41 The Power Supply failed to reset. 37,043.43 The Power Supply 2.5 V source over limit. 37,044.44 The Power Supply 2.5 V source under limit. 37,045.45 The Power Supply 3.3 V source over limit. 37,046.46 The Power Supply 3.3 V source under limit. 37,047.47 The Power Supply 12 V source over limit. 37,048.48 The Power Supply 12 V source under limit. 37,049.40 The Power Supply -12 V source over limit. 37,050.41 The Power Supply -12 V source under limit. 37,051.42 The Power Supply current over limit. 37,052.43 The Power Supply current under limit. 37,053.44 The Power Supply 50 V source over limit. 37,054.45 The Power Supply 50 V source under limit. 37,055.46 The Power Supply -50 V source over limit. 37,056.47 The Power Supply -50 V source under limit. 37,057.48 The Power Supply 15 V source over limit. 37,058.40 The Power Supply 15 V source under limit. 37,059.41 The Power Supply -15 V source over limit. 37,060.42 The Power Supply -15 V source under limit. 37,061.43 The Power Supply 5 V source over limit. 37,062.44 The Power Supply 5 V source under limit. 37,063.45 The Power Supply high switch not activated. Electrical short or missing reset line. 37,064.46 Vss too low. The Printhead power harness may be disconnected. 37,065.47 Vpp too low. The Printhead or Wave Amp may be disconnected. 37,066.48 The Wave Amplifier s drawing too much power. Possible short.
• Causes: Electronics Module, PL 5.0
• Troubleshooting Guides: • Check the component power connections and harness condition. • If the problem persists, follow the procedure below.
  1 Test the Power Supply. Run the Service Diagnostics Voltages test. Does the Power Supply operate correctly? Go to Step 2. Replace the Electronics Module. 2 Check the Printhead Power connection. Is the wiring disconnected or damaged? Repair or replace the harness. Replace the Electronics Module.

• Code: 37,0XX.xx
• Description: PEST Heater Faults An heating error has occurred. The following troubleshooting procedure applies to these errors: 37,001.46 An error occurred during PEST execution. 37,002.47 The Left Jetstack is drawing less power than expected. 37,003.48 The Right Jetstack is drawing less power than expected. 37,004.40 Ink Reservoir 0 is drawing less power than expected. 37,005.41 Ink Reservoir 1 is drawing less power than expected. 37,006.42 The Drum Heater is drawing less power than expected. 37,008.44 The Preheater is drawing less power than expected. 37,009.45 All Ink Melt Heaters are drawing less power than expected. 37,010.46 The Yellow (0) Ink Melt Heater is drawing less power than expected. 37,011.44 The Cyan (1) Ink Melt Heater is drawing less power than expected. 37,012.48 The Magenta (2) Ink Melt Heater is drawing less power than expected. 37,013.48 The Black (3) Ink Melt Heater is drawing less power than expected.
• Causes: Ink Loader Assy, PL 2.0 Electronics Module – Printhead, PL 2.0 Electronics Module – Preheater, PL 2.0 Electronics Module Power –
• Troubleshooting Guides: • Check the Printhead, Preheater and Ink Loader power connections. • If the problem persists, follow the procedure below.
  1 Test the affected component. Run the Service Diagnostics test for the affected component. Does the affected component reach operating temperature? Go to Step 2. Replace the affected component. 2 Check wiring to the affected component. Is the wiring damaged? Repair or replace the harness. Replace the affected component.

• Code: 39,002.40, 39,003.41
• Description: Scanner Subsystem Test Faults A Scanner DRAM or Optical self test error has occurred. The following troubleshooting procedure applies to these errors: 39,002.40 The Scanner DRAM test failed. 39,003.41 The Scanner Optical Test failed.
• Causes: Scanner Assembly, PL 1.0
• Troubleshooting Guides: • Cycle system power and retest. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the Scanner Assembly. Complete.

• Code: 39,004.42
• Description: Scanhead Locked or Shipping Restraint Faults A Scanner self test determined the Scanhead was either locked, or the shipping restraint remained. The following troubleshooting procedure applies to these errors: 39,004.42 The Scanhead did not reach Home position. Release Scanner Shipping Restraint or Scanhead Locked appears on the Control Panel display.
• Causes: Scanner Assembly, PL 1.0
• Troubleshooting Guides: • Check the Scanhead lock. • Check for packaging. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the Scanner Assembly. Complete.

• Code: 39,005.43
• Description: Scanner Missing Fault A Scanner was not detected. The following troubleshooting procedure applies to these errors: 39,005.43 The system did not detect the Scanner Assembly.
• Causes: Scanner Assembly, PL 1.0 Scanner Power Supply, PL 5.0 Exit Module Control Board – DADF, PL 1.0 Exit Module Control Board, PL 5.0 Exit Module Control Board – Exit Roller Motor, PL 4.0 Exit Module Control Board – Elevator Motor, PL 4.0 Exit Module Control Board –
• Troubleshooting Guides: • Reseat the Scanner connection to the Electronics Module. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Check the Scanner Power Supply status LED (see ). Is the Status LED blinking? Go to Step 3. Go to Step 5. 3 Remove the Output Tray and Side Covers. Disconnect the Elevator (P/J303) and Exit Roller (P/J309) motors. Does the Status LED stop blinking and remain On? Replace the defective motor or the Exit ModuleGo to Step 4. 4 With the Exit Module motors disconnected, disconnect the DADF from the Scanner. Does the Status LED stop blinking and remain On? Replace the DADF. Go to Step 5. 5 Is the Status LED Off? Replace the Scanner Power Supply. If the error persists, replace the Electronics Module. Go to Step 6. 6 Disconnect the Scanner Assembly from the Electronics Module. Does the Status LED light? Replace the Scanner Assembly. Replace the Exit Module Control Board. If the error persists, replace the Scanner Power Supply. If the Status LED remains Off, replace the Electronics Module.

• Code: 39,010.8
• Description: Document Feeder Disconnected or Missing The system could not detect the DADF. The following troubleshooting procedure applies to this error: 39,010.8 The DADF was not detected. Document Feeder Disconnected or DADH Missing appears on the Control Panel display.
• Causes: DADF, PL 1.0
• Troubleshooting Guides: • Check the DADF connection to the Scanner Assembly. • If the problem persists, follow the procedure below.
  1 Reseat the DADF connection to the Scanner Assembly. Wait at least one minute. Does the problem persist? Go to Step 2. Complete. 2 Cycle system power and retest. Does this correct the problem? Complete. Replace the DADF.

• Code: 39,011.40, 39,012.40
• Description: DADF Subsystem Test Faults The DADF DRAM or Optical self test error has occurred. The following troubleshooting procedure applies to these errors: 39,011.40 The DADF DRAM Test failed. 39,012.40 The DADF Optical Test failed.
• Causes: Document Feeder, PL 1.0
• Troubleshooting Guides: • Cycle system power and retest. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Go to Step 2. 2 Replace the DADF. Complete.

• Code: 39,013.42
• Description: Document Feeder Jam A media Jam is detected in the DADF. The following troubleshooting procedure applies to this error: 39,013.42 Media Jam in the DADF was detected. Jam at Document Feeder appears on the Control Panel display.
• Causes: DADF Pick Roller and Pad, PL 1.0 DADF, PL 1.0
• Troubleshooting Guides: • Check that the media is supported by the system. • Check the pick rollers and separator pad. • If the problem persists, follow the procedure below.
  1 Clean or replace the DADF Pick Rollers and Separator Pad. Does the problem persist? Go to Step 2. Complete. 2 Remove all media, open and close the DADF Front Cover, and retest. Does this correct the problem? Complete. Replace the DADF.

• Code: 39,014.43
• Description: Document Feeder Calibration Fault A calibration faults is detected in the DADF. The following troubleshooting procedure applies to this error: 39,014.43 DADF calibration fault.
• Causes: DADF, PL 1.0
• Troubleshooting Guides: • Check that the media is supported by the system. • Check the pick rollers and separator pad. • If the problem persists, follow the procedure below.
  1 Cycle system power and retest. Does this correct the problem? Complete. Replace the DADF.

• Code: 4,024.42
• Description: Wiper Alignment Fault The following troubleshooting procedure applies to this error: 4,024.42 Printhead Wiper Blade misaligned
• Causes: Head Maintenance Clutch, PL 4.0 I/O Board (2/2) – Media Drive Assembly, PL 4.0 Left Side Harness (2/2) – Wiper Blade, PL 2.0
• Troubleshooting Guides: • Check Wiper Alignment. • Check damage, debris, or Ink build-up near the Printhead. • If the problem persists, follow the procedure below.
  1 Test the Wiper alignment. Run the Service Diagnostics Check Wiper Alignment test. Did the test Fail? Perform (ADJ 2.5.1) and retest. If the test fails again, go to Step 2. Go to Step 2. 2 Test the Wiper drive. Run the Service Diagnostics Wiper Drive test. Did the test fail? Go to Step 3. Go to Step 5. 3 Check the Wiper drive and lock systems for ink, obstructions, or damage. Is the Wiper drive function correctly? Go to Step 4. Clear any ink or obstructions or replace any damaged components. 4 Check the Head Maintenance Clutch. Is there any oil, contamination, or obvious damage? Clean the interior of the system or replace the clutch if necessary. Go to Step 5. 5 Test the Head Maintenance Clutch. Run the Service Diagnostics Head Maintenance Clutch test. Does the clutch function correctly? Replace in order: Exit Module Media Drive Assy Wiper Blade Replace the Head Maintenance Clutch.

• Code: 4,025.46
• Description: Drum Transfix Fault The following troubleshooting procedure applies to this error: 4,025.46 Drum Transfix does not reach home position.
• Causes: Process Drive, PL 5.0 Right Side Harness / I/O Control – X-Axis Motor, PL 2.0 Right Side Harness / I/O Control – Head Tilt Solenoid, PL 5.0 Left Side Harness (2/2) –
• Troubleshooting Guides: • Check for dirt, debris, or obstructions around the Printhead. • Check that the Waste Tray is correctly installed. • If the problem persists, follow the procedure below.
  1 Check for ink build up in the Head Tilt drive, Waste Tray, or wires interfering with Printhead motion. Is the Printhead clear of obstructions? Go to Step 11. Clear any obstructions to Printhead movement. If the error persists, go to Step 2. 2 Check the Process Drive for damage. Ensure the gears are correctly aligned (see ADJ 4.7.1). Is the process gearbox damaged? Replace the Process Drive. Go to Step 3. 3 Check the X-Axis Motor connection (P/ J150). Run the Service Diagnostics X-Axis Motor test. Did the test fail? Replace the X-Axis Motor. Go to Step 4. 4 Test the Printhead Tilt Drive. Run the Service Diagnostics Tilt Drive test. Did the test fail? Replace the Process Drive.

• Code: 4,0xx.4x
• Description: Process Control Errors. The following troubleshooting procedure applies to these errors: 4,017.47 The ambient temperature is too low ( < 10°C). 4,018.48 The Printhead temperature is too low. 4,020.41 Fast Time To Ready (FTTR) mode with head/cap flag set in NVRAM. 4,021.42 Fast Time To Ready (FTTR) mode with a dirty Drum.
• Causes: Electronics Module, PL 5.0 Right Side Wire Routing (2/2) – Printhead, PL 2.0 Electronics Module – Drum Assembly, PL 2.0 Electronics Module Power – Drum Heater Relay Board, PL 5.0 Right Side Wire Routing (1/2) – Drum Temperature Sensor, PL 6.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check the ambient air temperature. • Check that the system is located in a suitable environment. • If the problem persists, follow the procedure below.
  1 Test the heaters. Run the Service Diagnostics Monitor Heaters tests with all heaters On. Do the heaters function properly? Replace the Electronics Module. Go to Step 3. 2 Check the harness to the failed heater. Is the harness damaged? Replace the harness. Replace the failed component.

• Code: 4,0xx.6x
• Description: Process Control Program Faults A firmware communications error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 5,0xx.4x
• Description: Y-Axis Sub-System Faults The following troubleshooting procedure applies to these errors: 5,001.41 The Drum rotated once without a Drum Home Position Sensor activation. 5,002.42 The Y-Axis Encoder is faulty, or the Drum has stalled. 5,003.43 Problem in the Y-Axis sub-system. 5,004.44 Problem with the Y-Axis motion sub-system.
• Causes: Y-Axis Belt, PL 2.0 Y–Axis Motor, PL 4.0 Electronics Module Power – Drum Assembly (Encoder) Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check for obstructions or debris. • If the problem persists, follow the procedure below.
  1 Test the Y-Axis Encoder. Run the Service Diagnostics Y-Axis Encoder test from the Monitor menu. Did the test pass? Go to Step 2. Go to Step 3. 2 Check the Y-Axis Motor connection (P/ J18). Is the wiring faulty? Replace the wiring. Go to Step 4. 3 Check the Y-Axis Encoder wiring. Is the wiring faulty? Replace the wiring. Replace the Drum Assy. 4 Test the Y-Axis Drive. Run the Service Diagnostics Y-Axis Drive test. Did the test pass? Go to Step 5. Replace the Y-Axis Motor. 5 Test Y-Axis Belt tension. Run the Service Diagnostics Y-Axis Belt Tension test. Did the test pass? Go to Step 6. Replace the Y-Axis Belt. 6 Test the Y-Axis Motor. Run the Service Diagnostics Y-Axis Motor test. Did the test pass? Replace the Drum Assembly. Replace the Y-Axis Motor.

• Code: 5,0xx.6x
• Description: Y-Axis Sub-System Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 5,001.63 Y-Axis sub-system general fault. 5,005.67 Sub-system not in homeless or idle state, software fault. 5,006.68 Software fault. 5,007.60 Software fault. 5,008.61 PostScript failed to fill the buffer. 5,009.62 Imaging errors. Possible jets On/Off outside the deadband area.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 6,0xx.4x
• Description: X-Axis Fault An X-Axis drive error has occurred. The following troubleshooting procedure applies to this error: 6,000.41 X-Axis Motor current error.
• Causes: X-Axis Motor, PL 4.0 Right Side Harness / I/O Control – Electronics Module, PL 5.0 Right Side Wire Routing (2/2) –
• Troubleshooting Guides: • Check for Ink build-up or other obstructions around the Printhead. • Check the Printhead power (P/J4) connection and related wiring. • Verify the Printhead travels smoothly from left to right. • If the problem persists, follow the procedure below.
  1 Check the X-Axis Motor wiring. Is the wiring faulty? Replace the wiring. Go to Step 2. 2 Test the X-Axis Motor. Run the Service Diagnostics X-Axis Motor test. Did the test pass? Replace the X-Axis Motor. Replace the Electronics Module.

• Code: 6,0xx.6x
• Description: X-Axis Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 6,001.64 The X-Axis task received an unexpected message. 6,002.65 Attempt to home X-Axis drive from wrong state. 6,008.62 Attempt to use X-Axis drive without initialization. 6,011.65 Attempt to service X-Axis drive in wrong state. 6,013.67 Unknown X-Axis program fault. 6,017.62 Attempt to drive X-Axis using wrong server. 6,018.63 Attempt to move with the X-Axis not initialized. 6,019.64 Attempt to move with the X-Axis not at home position. 6,023.68 Could not allocate memory for X-Axis parameters. 6,025.66 Attempt to home the X-Axis drive without initialization. 6,032.68 Unrecognized X-Axis motion. 6,033.60 Could not allocate memory for X-Axis move parameters.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 7,002.44
• Description: Process Drive Fault A Process Drive error has occurred. The following troubleshooting procedure applies to this error: 7,002.44 The Process Drive stalled during operation.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check that the Process Drive gear train is properly homed. • Check for obstructions in or around the Process Drive gearbox. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 3. Go to Step 4. 3 Check the Process Drive for damage, debris, or obstructions. Is there any damage? Replace the Process Drive. Go to Step 4. 4 Test the Process Drive Motor. Run the Service Diagnostics Process Motor Test. Did the test fail? Replace the Process Drive. Go to Step 5. 5 Test the Transfix Cams Run the Service Diagnostics Transfix Drive Slow test. Do the Transfix Cam operate correctly? Replace the Process Drive. Verify the transfix cams are not damaged. If the error persists, replace the Transfix Cam Shaft.

• Code: 7,006.4x
• Description: Head Tilt Solenoid Fault A Printhead tilt error has occurred. The following troubleshooting procedure applies to this error: 7,006.xx The Head Tilt Solenoid is not activating the Head Tilt Cam, or the Printhead is not tilting properly.
• Causes: Head Tilt Gear, PL 4.0 Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) – Process Drive, PL 4.0 Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check for obstructions or ink spills around the Printhead. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Reboot the system. Is the tilt-head activating the Head Tilt Gear. Go to Step 4. Go to Step 3. 3 Check for Ink spills on or near the Head Tilt Gear. Remove ink spills or reinstall the head-tilt and start over with Step 1. Go to Step 4. 4 Review instructions for 7,008.xx and 7,010.xx fault codes. Follow recommended actions for error codes and reboot the printer.

• Code: 7,007.49
• Description: Process Drive Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedures applies to this error: 7,007.49 The Process Drive stalled while tilting the Printhead.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control –
• Troubleshooting Guides: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check that the Process Drive is properly aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 2. 2 Remove the Printhead and inspect the Head Tilt Gear, Spring, and Process Drive gears for ink spills. Clean if necessary. Does the error persist? Go to Step 3. Complete. 3 Realign the Process Drive (ADJ 4.7.1). Does the error persist? Replace the Process Drive. Complete.

• Code: 7,008.41
• Description: Printhead Tilt Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedure applies to this error:
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control – Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) – Head Tilt Gear, PL 4.0
• Troubleshooting Guides: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. • If the problem persists, follow the procedure below.
  1 Reboot the system. Does the error persist? Go to Step 2. Complete. 2 Check for Ink spills on or near the Head Tilt Gear. Clean and reboot the system. Does the error persist? Go to Step 3. Complete. 3 Check that the Printhead moves properly to the left and right. Does the Printhead move correctly? Go to Step 4. Remove any obstructions or replace any defective parts. 4 Realign the Process Drive (ADJ 4.7.1). Does the error persist? Go to Step 5. Complete. 5 Check the Process Drive for damage, debris, or obstructions. Is there any damage? Replace the Process Drive. Go to Step 6. 6 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 7. Replace the Process Drive. 7 Test the Head Maintenance Clutch. Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Check the Printhead Wiper alignment. Is the Printhead Wiper properly aligned? Go to Step 9. Perform ADJ 2.5.1. 9 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair or replace the Wiper Drive.

• Code: 7,009.42
• Description: Printhead Restraint Fault A Process Drive or Printhead error has occurred. The following troubleshooting procedure applies to this error: 7,009.42 Printhead is tilted back, but not properly restrained.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control – Restraint Arms, PL 2.0 Head Maintenance Clutch, PL 4.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check for obstructions or ink spills around the Printhead. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Check the restraints for damage or debris. Are the restraints damaged? Replace damaged parts. Go to Step 2. 2 Check the Printhead Wiper alignment. Is the Printhead Wiper properly aligned? Go to Step 4. Perform ADJ 2.5.1. 3 Check Printhead wire routing and the Tilt Gear. Does the Printhead move freely? Remove ink spills or reinstall the Printhead. Go to Step 4. 4 Check that the Process Drive is aligned (ADJ 4.7.1). Is the Process Drive misaligned? Perform ADJ 4.7.1. Go to Step 5. 5 Replace the Process Drive. Does the error persist? Go to Step 6. Complete. 6 Test the Head Maintenance Clutch Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 7. Replace the clutch. 7 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair the Wiper Drive.

• Code: 7,01X.4x
• Description: Process Faults A Process Drive or Printhead error has occurred. The following troubleshooting procedures apply to these errors: 7,010.43 Printhead is stuck or is not tilting properly. See IQ35. 7,011.44 Soft fault. System continues to operate. 7,012.45 Transfix Home Sensor does not indicate home position. 7,014.47 The Printhead is not locked in the restraint spring. 7,015.48 The Head Tile Restraint Spring is out of place.
• Causes: Process Drive, PL 4.0 Right Side Harness / I/O Control – Head Tilt Solenoid, PL 4.0 Left Side Harness (2/2) – Head Tilt Gear, PL 4.0 Restraint Arms, PL 2.0 Head Maintenance Clutch, PL 4.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check that the Process Drive gear train is properly homed. • Check for obstructions or ink spills around the Printhead. Spilled ink could indicate the system was tipped while hot. Check for blockage in the Purge Tube. • Verify the Printhead travels smoothly from left to right. • Check the Printhead Restraint Arms. • If the problem persists, follow the procedure below.
  1 Reboot the system. Does the error persist? Go to Step 2. Complete. 2 Check the Printhead Lock Arms. Do the arms rotate correctly? Go to Step 3. Repair or replace the Printhead Restraints. 3 Check for ink spills around the Printhead and Printhead Tilt Gears. The Printhead should move when pushed left or right. Is the area around the Printhead clean and unobstructed? Go to Step 4. Remove ink spills or obstructions. 4 Check the X-Axis Motor. Does the X-Axis Motor drive the Printhead to the center position? Go to Step 5. Check the X-Axis Drive (6,0xx.4x). 5 Check that the Process Drive is properly aligned (ADJ 4.7.1). Check that the Process Shaft and Drive Module Shaft are at their home positions. Is the Process Drive misaligned? Realign the Process Drive (ADJ 4.7.1). Go to Step 6. 6 Check for ink spilled on the Head Tilt Gear or its drive train. Are the gears clean? Go to Step 7. Clean the gears. 7 Test the Head Maintenance Clutch Run the Service Diagnostics Head Maintenance Wiper Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Test the Wiper Drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper Drive operate correctly? Replace the Exit Module. Repair the Wiper Drive. 9 Test the maintenance drive. Run the Service Diagnostics Load Maintenance Clutch test. Does the drive operate correctly? Go to Step 9. Check the maintenance drive system and replace any defective parts. 10 Check that the Head Tilt Gear engages. Manually engage the Head Tilt Gear. Does the gear engage the drive? Go to Step 11. Set the Head Tilt Gear. 11 Test the Tilt Axis Drive. Run the Service Diagnostics Tilt Axis Drive test. Did the test pass? Go to Step 12. Replace the Process Drive. 12 Test the Process Drive. Run the Service Diagnostics Process Motor test. Does the Process Drive operate correctly? Complete. Replace the Process Drive.

• Code: 7,0xx.6x
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 7,0xx.6x The system detected a program fault during operation.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 8,0XX.4x
• Description: Wiper or Media Drive Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 8,005.48 The media path motor stalled while moving the wiper to the home position. 8,006.49 The wiper cannot verify the home position. 8,007.41 The wiper stalled finding home. 8,008.42 The wiper stalled while trying to move away from home position. 8,009.43 The media path motor stalled while moving without the clutch engaged. 8,015.49 The media path motor stalled while moving the cap/wipe to the park position. 8,025.41 The media path motor stalled while moving the cap/wipe from the park position. 8,035.42 The media path motor stalled while moving the cap/wipe UP. 8,045.43 The media path motor stalled while moving the cap/wipe DOWN. 8,055.44 The media path motor stalled while engaging head tilt.
• Causes: Media Drive Assembly, PL 4.0 Left Side Harness (2/2) – Head Maintenance Clutch, PL 4.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check for paper in the paper path. • Check the condition of the Pick and Retard Rollers.
  1 For an 8,005.48 error: 1. Check the area surrounding the Take Away Roller. 2. Remove the Tray 1 Pick Solenoidto view the meshing of the roller gears to the Media Drive. Did this correct the problem? Complete. Go to Step 4. 2 For an 8,007.41 error: Check for a missing KL-clip securing the Head Maintenance Clutch. Replace if missing. Check for oil on the right end of the Exit Roller shaft. Oil leaks from the brass bushing can cause the clutch to slip. Did this correct the problem? Complete. Go to Step 4. 3 For an 8,009.43 error: 1. Check for paper in the paper path. 2. Ensure the Media Drive Assembly is fully seated and correctly installed. 3. Remove the Tray 1 Pick Solenoid to check that the Take Away Roller shaft is properly seated to its drive gear in the Media Drive Assembly. 4. Ensure the feed rollers are properly engaged in the drive gears. Did this correct the problem? Complete. Replace the Media Drive Assembly. 4 Check the Wiper drive. Run the Service Diagnostics Wiper Drive test. Does the Wiper operate correctly? Go to Step 5. Go to Step 6. 5 Align the Printhead Wiper (ADJ 2.5.1). Does the Wiper align? Go to Step 7. Go to Step 6. 6 Inspect the wiper system for improper operation, obstructions, or damage (broken gear or belt). Look for ink in the wiper belt channels. Did this correct the problem? Complete. Go to Step 7. 7 Check the Wiper Clutch. Run the Service Diagnostics Head Maintenance Clutch test. Does the clutch operate correctly? Go to Step 8. Replace the clutch. 8 Check the right side Wiper Lock. Does the lock operate correctly? Go to Step 9. Replace the Exit Module. 9 Check for obstructions or spilled ink on the Wiper Blade, Head Tilt Gear drive, and under the Printhead. Is the Wiper, Media Drive, and Printhead clear or ink or obstructions? Replace the Exit Module. Clean the system and retest.

• Code: 8,0xx.6x
• Description: Media Drive Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 9,009.44, 9,00X.6x
• Description: Ink Loader Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 9,009.44 Communications error in NVRAM. 9,0xx.6x The system detected a program fault during operation.
• Causes: NVRAM, PL 5.0
• Troubleshooting Guides: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device.. Reconnect the system grounds.

• Code: 9,0XX.4x
• Description: Ink Loader Faults An Ink Loader error has occurred. The following troubleshooting procedure applies to these errors: 9,000.44 The Ink Loader failed during operation. 9,005.49 The Cyan Ink Melt Heater is on, but no ink is detected. 9,006.41 The Magenta Ink Melt Heater is on, but no ink is detected. 9,007.42 The Yellow Ink Melt Heater is on, but no ink is detected. 9,008.43 The Black Ink Melt Heater is on, but no ink is detected. 9,015.41 Ink Loader Door opened to clear Cyan Ink Stick Jam. 9,016.41 Ink Loader Door opened to clear Magenta Ink Stick Jam. 9,017.41 Ink Loader Door opened to clear Yellow Ink Stick Jam. 9,018.41 Ink Loader Door opened to clear Black Ink Stick Jam. 9,025.41 Ink Loader Door opened twice to clear Cyan Ink Stick Jam. 9,026.41 Ink Loader Door opened twice to clear Magenta Ink Stick Jam. 9,027.41 Ink Loader Door opened twice to clear Yellow Ink Stick Jam. 9,028.41 Ink Loader Door opened twice to clear Black Ink Stick Jam. 9,035.41 Ink count flag stuck after melting 2.5 Cyan Ink Sticks. 9,036.41 Ink count flag stuck after melting 2.5 Magenta Ink Sticks. 9,037.41 Ink count flag stuck after melting 2.5 Yellow Ink Sticks. 9,038.41 Ink count flag stuck after melting 2.5 Black Ink Sticks.
• Causes: Ink Loader Assy, PL 2.0 I/O Board (2/2) –
• Troubleshooting Guides: • Check that the Ink Sticks are genuine Xerox. • Check for obstructions in the Ink Wells. • Check the Ink Loader data (P/J0150) and power (P/J5) connections. • Verify the Ink Sticks advance in the Ink Loader. • If the problem persists, follow the procedure below.
  1 Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks. Are the Ink Sticks loading properly? Go to Step 2. Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement. 2 Test the appropriate Ink Melt Heater. Run the Service Diagnostics Ink Melt [1,2,3,4] test. • 1 = Yellow • 2 = Cyan • 3 = Magenta • 4 = Black Did the test pass? Replace the Printhead. Replace the Ink Loader.

• Code: A2C
• Description: Deskew sensor in unexpected state during mechanical recovery.
• Causes:
• Troubleshooting Guides: 1. Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity. 2. Instruct customer to remove media from Tray 1 before opening the front door. 3. Replace the pivot arm.

• Code: A2E
• Description: Deskew sensor in unexpected state at ready.
• Causes:
• Troubleshooting Guides: 1. Check system grounding. 2. Replace Tray 1 Pick Solenoid.

• Code: A2F
• Description: Deskew sensor in unexpected state.
• Causes:
• Troubleshooting Guides: 1. Check system grounding. 2. Verify all doors and covers are fully closed and not moving during printing.

• Code: A2J … A2Q
• Description: A2J Deskew flag sensor event during head purge. A2K Deskew sensor in an unexpected state during a Transfix Roller oiling. A2M A2N A2P A2S A2Q The deskew flag tripped unexpectedly while picking paper from Tray 2. The deskew flag tripped unexpectedly while picking paper from Tray 3. The deskew flag tripped unexpectedly while picking paper from Tray 4. Deskew sensor in unexpected state during media stage for transfix. The deskew flag tripped unexpectedly while the printer was picking paper from Tray 1.
• Causes:
• Troubleshooting Guides: 1. Try using different, supported media 2. Ensure the paper guides are snug against the media in the tray 3. Push up on Tray {2 – 4} Nudger Roller until it is captured by actuator arm. 4. Run the following diagnostic tests, Deskew Flag, Tray {2-4} Pick Clutch and the Tray {2-4} Solenoid. 5. Check system grounding. 6. Verify all doors and covers are fully closed and not moving during printing. 7. Replace the Tray {2 – 4} Pick Clutch. 8. Replace the Retard Roller. 9. Replace the Preheater.

• Code: A3G … A3Q
• Description: A3G A3M A3N A3P A3Q Deskew Sensor time-out event during an auto drum maintenance cycle. The deskew flag timed out waiting for the paper picked from Tray 2. The deskew flag timed out waiting for the paper picked from Tray 3. The deskew flag timed out waiting for the paper picked from Tray 4. The deskew flag timed out waiting for the paper picked from Tray 1.
• Causes:
• Troubleshooting Guides: 1. Verify media is appropriate for the tray. 2. Verify the tray is not overfilled and the guides are positioned correctly. 3. Check for obstructions in the paper path. 4. Test the appropriate Tray Solenoid. 5. Test the appropriate Tray Pick Clutch. 6. Ensure the take away rollers are in good condition. 7. Test the take away roller using the diagnostic Paper Path Drive test. 8. Replace the appropriate Separator Pad Assembly. 9. Replace the Pick Assembly.

• Code: A3R
• Description: Deskew sensor time-out during movement from exit roller to deskew roller when duplexing print.
• Causes:
• Troubleshooting Guides: 1. Ensure the media is appropriate for two-sided printing. Not too short, not too smooth. 2. Check the condition of the Exit Roller and the Duplex Roller. 3. Check the Front Door for obstructions or damage, replace the Front Door if necessary. 4. Test the operation of the exit roller and the duplex roller using diagnostic Duplex Paper Lead Edge Times test. 5. Test the deskew sensor using the diagnostic Sensors test.

• Code: B2C
• Description: Preheat exit sensor unexpected state during mechanical recovery.
• Causes:
• Troubleshooting Guides: 1. Clear jam and let printer finish mechanical recovery. 2. Check system grounds.

• Code: B2F, B2S
• Description: B2F B2S Preheater exit sensor in unexpected state during fault. Preheater exit sensor in unexpected state during stage.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check the Drum Maintenance Kit NVRAM contacts during oiling for continuity. 3. Check the waste tray. 4. Replace the Preheater.

• Code: B2M, B2N, B2P, B2Q
• Description: The preheat flag tripped unexpectedly while picking paper from Tray 2. The preheat flag tripped unexpectedly while picking paper from Tray 3. The preheat flag tripped unexpectedly while picking paper from Tray 4. The preheat flag tripped unexpectedly while picking paper from Tray 1.
• Causes:
• Troubleshooting Guides: 1. Test the Preheater Sensor using Service Diagnostics. 2. Check system grounds.

• Code: B3M … B3T
• Description: B3M B3N B3P B3Q B3S B3T The preheat flag timed out waiting for the paper picked from Tray 2. The preheat flag timed out waiting for the paper picked from Tray 3. The preheat flag timed out waiting for the paper picked from Tray 4. The preheat flag timed out waiting for the paper picked from Tray 1. Preheater sensor timed out during stage. Preheater Exit Sensor timed out during transfix.
• Causes:
• Troubleshooting Guides: 1. Verify media is appropriate for the tray. 2. Check for paper path obstructions, ensure the Preheater plate moves freely. 3. Replace the Tray 1 Separator Pad Assembly. 4. Test the Preheater Exit Sensor using Service Diagnostics. 5. Check the condition of the Deskew Rollers. 6. Test the Deskew Clutch using Service Diagnostics. 7. Run the Paper Path Drive test from Service Diagnostics. 8. Replace the Preheater, then retest.

• Code: C2C … C2T
• Description: C2C C2D C2E C2F C2K C2M C2N C2P C2Q C2R C2T Strip flag unexpected event during mechanical recovery. Strip flag unexpected state during warm-up. Strip flag unexpected event during system ready. Strip flag unexpected event during fault. Strip flag unexpected event during Transfix Roller oiling. The strip flag actuated unexpectedly when paper was picked from Tray 2. The strip flag actuated unexpectedly when paper was picked from Tray 3. The strip flag actuated unexpectedly when paper was picked from Tray 4. The strip flag actuated unexpectedly when paper was picked from Tray 1. Strip flag unexpected event during pick from the duplex path. Strip flag unexpected event during transfix.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check for paper tray overfill. 3. Test the Strip Sensor using Service Diagnostics. 4. Check the Stripper Blade for damage or debris. 5. Run the Paper Lead Edge Times test using Service Diagnostics. 6. Test the Deskew Clutch using Service Diagnostics. 7. Replace the Stripper Carriage Assembly, then retest.

• Code: C2X
• Description: Strip flag unexpected event during exit.
• Causes:
• Troubleshooting Guides: 1. Check that the media is not too thick and is supported by the system. 2. Use a less glossy media. 3. Check that the guides in the tray are snug against the media. 4. If the Drum Maintenance Kit is near end of life, replace it. 5. Clean and inspect the exit rollers. 6. Test the Paper Path Drive using Service Diagnostics.

• Code: C3M … C3T
• Description: C3M C3N C3P C3Q C3T The strip flag timed out waiting for the paper picked from Tray 2. The strip flag timed out waiting for the paper picked from Tray 3. The strip flag timed out waiting for the paper picked from Tray 4. The strip flag timed out waiting for the paper picked from Tray 1. Strip flag time-out during transfix.
• Causes:
• Troubleshooting Guides: 1. Check that the media is the correct size and type for the tray. If envelope jam, try a different style. 2. Check the Drum Maintenance Kit for proper operation, replace if necessary. 3. Check that the Process Drive is correctly homed (ADJ 4.7.1). 4. Test the Stripper Carriage using the Stripper Contact test in Service Diagnostics. 5. Test the Transfix Drive using the Transfix Drive Slow and Transfix Drive Fast tests.

• Code: C3X
• Description: Strip flag time-out during exit.
• Causes:
• Troubleshooting Guides: 1. Open the Exit Door and ensure the springs for the idler rollers are present and installed correctly (they should be the same for all 5 rollers). 2. Verify the metal bar is installed on top of the Exit Guide.

• Code: C5X
• Description: Print pulled back into transfix nip during exit.
• Causes:
• Troubleshooting Guides: 1. Check that the media is not too thick and is supported by the system. 2. Use a less glossy media. 3. If the Drum Maintenance Kit is near end of life, replace it. 4. Clean and inspect the exit rollers. 5. Check that the Process Drive is correctly homed (ADJ 4.7.1). 6. Test the Paper Path Drive using Service Diagnostics. 7. Replace the Lower Exit Guide.

• Code: D2D … D2T
• Description: D2D D2M D2N D2P D2Q D2R D2T Exit flag unexpected event during warm-up. The exit flag actuated unexpectedly when paper was picked from Tray 2. The exit flag actuated unexpectedly when paper was picked from Tray 3. The exit flag actuated unexpectedly when paper was picked from Tray 4. The exit flag actuated unexpectedly when paper was picked from Tray 1. The exit flag actuated unexpectedly when duplexing The exit flag actuated unexpectedly when transfixing
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Test the Exit Sensor using Service Diagnostics. 3. Run the Paper Lead Edge Times test using Service Diagnostics. 4. Replace the problem component, then retest.

• Code: D2X
• Description: The exit flag actuated unexpectedly exit.
• Causes:
• Troubleshooting Guides: 1. Check that the media is not too thick and is supported by the system. 2. Use a less glossy media. 3. If the Drum Maintenance Kit is near end of life, replace it. 4. Clean and inspect the exit rollers. 5. Check that the Exit Sensor Flag for proper installation or damage. Replace if necessary. 6. Test the Paper Path Drive using Service Diagnostics. 7. Replace the problem component.

• Code: D3C … D3T
• Description: D3C D3M D3N D3P D3Q D3R D3T Exit flag time-out during mechanical recovery. Exit flag timed out following Tray 2 Pick. Exit flag timed out following Tray 3 Pick. Exit flag timed out following Tray 4 Pick. Exit flag timed out following Tray 1 Pick. Exit flag timed out during duplexing. Exit flag time-out during transfix.
• Causes:
• Troubleshooting Guides: 1. Check that the media is not too thick and is supported by the system. 2. Check that the exit path is free of obstructions. 3. If the Drum Maintenance Kit is near end of life, replace it. 4. Clean and inspect the Stripper Blade. 5. Clean and inspect the exit rollers. Check that the rollers rotate freely. 6. Check the Exit Sensor Flag for proper installation or damage. Replace if necessary. 7. Test the Paper Path Drive using Service Diagnostics. 8. Replace the problem component.

• Code: E2D, E2E, E2Q
• Description: Tray 1 width sensor during warm-up. Tray 1 width sensor during operation. Tray 1 width sensor during Tray 1 pick
• Causes:
• Troubleshooting Guides: 1. Check the Tray 1 width guides for proper operation. Verify the guides are not moving during printing. 2. Check the Front Door is closed and the wiring is properly connected and seated. 3. Test the Tray 1 Width Sensor using Service Diagnostics. 4. Check the Tray 1 wiring to the I/O board. 5. Replace the I/O Board, then retest.

• Code: F2D … F2X
• Description: F2D F2F F2M F2N F2P F2Q F2R F2S F2T F2V F2W F2X The Front Door Interlock tripped during warming up. The Front Door Interlock tripped during fault state. The Front Door Interlock tripped during a pick from Tray 2. The Front Door Interlock tripped during a pick from Tray 3. The Front Door Interlock tripped during a pick from Tray 4. The Front Door Interlock tripped during a pick from Tray 1. The Front Door Interlock tripped during duplexing. The Front Door Interlock tripped while the paper was staged for transfix. The Front Door Interlock tripped during transfix. The Front Door Interlock tripped during Drum oiling. The Front Door Interlock tripped during imaging. The Front Door Interlock tripped during exit.
• Causes:
• Troubleshooting Guides: 1. Check the Front Door for damaged hinges, latch, or interlock actuator. 2. Check the covers for proper alignment and fit. 3. Test the Interlock Switch (Door Sensor test) using Service Diagnostics. 4. Check the Front Door Interlock Switch installation and wiring. 5. Replace the switch, then retest.

• Code: G2M … M4T
• Description: G2M Tray 2 removed during pick from Tray 2. H2N Tray 3 removed during pick from Tray 3. J2M Tray 4 removed during pick from Tray 4. J2P Tray 4 Media Present Sensor event pick from Tray 4. M2C M4A M4B M4C M4D M4E M4F M4G M4H M4J M4K M4L M4M M4N M4P M4Q M4R M4S M4T Media Drive motor had an unexpected event during mechanical recovery. Media Drive motor stalled during an abnormal printer shutdown. Media Drive motor stalled during a normal printer shutdown. Media Drive motor stalled during mechanical recovery. Media Drive motor stalled during printer warm-up. Media Drive motor stalled during ready state. Media Drive motor stalled during a fault state. Media Drive motor stalled during an auto drum maintenance cycle. Media Drive motor stalled during printhead maintenance. Media Drive motor stalled during printhead purge. Media Drive motor stalled during an oil Transfix Roller cycle. Media Drive motor stalled during standby mode. Media Drive motor stalled during pick from Tray 2. Media Drive motor stalled during pick from Tray 3. Media Drive motor stalled during pick from Tray 4. Media Drive motor stalled during pick from Tray 1. Media Drive motor stalled during duplex. Media Drive motor stalled during transfix stage. Media Drive motor stalled during transfix.
• Causes:
• Troubleshooting Guides: 1. Check that the media is supported by the system. 2. Check that the exit path is free of obstructions. 3. Check system grounds. 4. Test the Media Drive motor using the Paper Path Drive test. 5. If necessary, retest using the Media Path Motor and Shafts tests. 6. Check the condition and movement of the rollers and gears. 7. Replace the Media Drive Assembly.

• Code: N2T
• Description: Y-Axis motor event during transfix (Tray 1 only – probably a multi-pick).
• Causes:
• Troubleshooting Guides: 1. Check that the media is supported by the system. 2. Try a heavier media. 3. Send a snippet to turn off the multi-pick detection code. 4. Test the Y-Axis Motor using Service Diagnostics, replace if necessary. 5. Run the Voltages test, replace the Electronics Module if necessary.

• Code: N2W … N4X
• Description: Y-Axis motor event during imaging. Probably a software fault. Check system grounds. N4A N4B N4C N4D NFE N4F N4G N4H N4J N4K N4L N4S N4T N4V N4W N4X Y-Axis motor stalled on power-up following an abnormal shutdown. Y-Axis motor stalled on power-up following a normal shutdown. Y-Axis motor stalled during mechanical recovery Y-Axis motor stalled during warm-up. Y-Axis motor stalled during ready state. Y-Axis motor stalled during a fault state. Y-Axis motor stalled during an auto drum maintenance cycle. Y-Axis motor stalled during printhead maintenance. Y-Axis motor stalled during printhead purge. Y-Axis motor stalled during an oil Transfix Roller cycle. Y-Axis motor stalled during standby mode. Y-Axis motor stalled during staging for transfix. Y-Axis motor stalled during transfixing. Y-Axis motor stalled during a print drum maintenance cycle. Y-Axis motor stalled during drum imaging. Y-Axis motor stalled during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check for supported media, generally label, trifold or envelopes cause this error. 2. Try running fewer sheets through the tray. 3. Check that the Process Drive is correctly homed (ADJ 4.7.1). 4. Test theY-Axis Motor using Service Diagnostics, replace if necessary. 5. Test for Y-Axis Belt slippage using the Belt Slip test. 6. Replace the Tray 1 Separator Pad assembly. 7. Replace the Process Drive.

• Code: N5T, N5W
• Description: Y-Axis motor out of position during transfixing. Y-Axis motor out of position during drum imaging.
• Causes:
• Troubleshooting Guides: 1. Check the Y-Axis drive belt. 2. Run the Check Drum Y-Axis Encoder test. 3. Run the Check Drum Y-Axis Drive test. 4. Test for Y-Axis Belt slippage using the Belt Slip test. 5. Replace the Y-Axis Motor, or Drum Assemblyif necessary

• Code: N6T
• Description: Y-Axis Motor media short during transfix. The media was shorter than expected. Legal size paper from Tray 4 in standard print mode may buckle. Use slower print mode.
• Causes:
• Troubleshooting Guides: 1. Check for supported media. 2. Check system grounds. 3. Run the Check Drum Y-Axis Encoder test. 4. Remove the Preheater, and check the Preheater flag for ink or paper interference. 5. Replace the Preheater.

• Code: N7T
• Description: Y-Axis Motor media long during transfix. The media was longer than expected.
• Causes:
• Troubleshooting Guides: 1. Check for supported media. 2. Try heavier media. 3. Try loading only a few sheets. Some photo media may require running one sheet at a time. 4. Run the diagnostic Check Drum Y-Axis Encoder test. 5. Replace the Pick Assembly and Retard Roller. 6. Run the clean ink smears and check the Preheater exit flag for debris. 7. Remove the Preheater, and check the Preheater flag for ink or paper interference. 8. Replace the Preheaterif the error persists.

• Code: P4A … P4X
• Description: P4A P4B P4C P4D PFE P4F P4G P4H P4J P4K P4L P4S P4T P4V P4W P4X Process Drive stalled on power-up following an abnormal shutdown. Process Drive stalled on power-up following a normal shutdown. Process Drive stalled during mechanical recovery Process Drive stalled during warm-up. Process Drive stalled during ready state. Process Drive stalled during a fault state. Process Drive stalled during an auto drum maintenance cycle. Process Drive stalled during printhead maintenance. Process Drive stalled during printhead purge. Process Drive stalled during an oil Transfix Roller cycle. Process Drive stalled during standby mode. Process Drive stalled during staging for transfix. Process Drive stalled during transfixing. Process Drive stalled during a print drum maintenance cycle. Process Drive stalled during drum imaging. Process Drive stalled during paper exit. 1. Check for supported media.
• Causes:
• Troubleshooting Guides: 1. Check for supported media. 2. Check that the Process Drive is correctly homed (ADJ 4.7.1). 3. Test the Process Drive using Service Diagnostics. 4. Replace the Process Driveif necessary. 5. Run the Transfix Fast and Slow tests. 6. Replace the Transfix Camshaftand load arms if necessary. 7. Run the Tilt Drive test, replace if necessary. 8. Replace the Process Drive.

• Code: T2A … T2Z
• Description: T2A T2B T2C T2D T2E T2F T2G T2H T2J T2K T2L T2M T2N T2P T2Q T2R T2S T2T T2X T2Z Exit Door Interlock tripped following an abnormal shutdown. Exit Door Interlock tripped following a normal shutdown. Exit Door Interlock tripped during mechanical recovery Exit Door Interlock tripped during warm-up. Exit Door Interlock tripped during ready state. Exit Door Interlock tripped during a fault state. Exit Door Interlock tripped during an auto drum maintenance cycle. Exit Door Interlock tripped during Printhead maintenance. Exit Door Interlock tripped during Printhead purge. Exit Door Interlock tripped during an oil Transfix Roller cycle. Exit Door Interlock tripped during standby mode. Exit Door Interlock tripped during pick from Tray 2. Exit Door Interlock tripped during pick from Tray 3. Exit Door Interlock tripped during pick from Tray 4. Exit Door Interlock tripped during pick from Tray 1. Exit Door Interlock tripped during duplexing. Exit Door Interlock tripped during transfix staging. Exit Door Interlock tripped during transfixing. Exit Door Interlock tripped during paper exit. Exit Door Interlock tripped during shutdown.
• Causes:
• Troubleshooting Guides: 1. Check for supported media. 2. Check system grounds. 3. Run the Monitor Sensors test using Service Diagnostics. 4. Check the Exit Door Interlock Switch. Replace if necessary. 5. Check the Drum Maintenance Kit is functioning properly and the blade is not covered with ink debris. Replace if necessary 6. Replace the Transfix Roller.

• Code: V2D … V2X
• Description: V2D V2E V2F V2K V2L V2M V2N V2P V2Q V2R V2S V2T V2X Tray 2 Paper Size Switch activated during warm-up. Tray 2 Paper Size Switch activated during ready state. Tray 2 Paper Size Switch activated during a fault state. Tray 2 Paper Size Switch activated during an oil Transfix Roller cycle. Tray 2 Paper Size Switch activated during standby mode. Tray 2 Paper Size Switch activated during pick from Tray 2. Tray 2 Paper Size Switch activated during pick from Tray 3. Tray 2 Paper Size Switch activated during pick from Tray 4. Tray 2 Paper Size Switch activated during pick from Tray 1. Tray 2 Paper Size Switch activated during duplexing. Tray 2 Paper Size Switch activated during transfix staging. Tray 2 Paper Size Switch activated during transfixing. Tray 2 Paper Size Switch activated during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check that the Tray 2 media guides are set correctly. 3. Run the Monitor Sensors test using Service Diagnostics. 4. Check the Paper Size Switch. Replace if necessary. 5. Replace the Pivot Arm.

• Code: W2D … W2X
• Description: W2D W2E W2F W2L W2M W2N W2P W2Q W2R W2V W2S W2T W2X Tray 3 Paper Size Switch activated during warm-up. Tray 3 Paper Size Switch activated during ready state. Tray 3 Paper Size Switch activated during a fault state. Tray 3 Paper Size Switch activated during standby mode. Tray 3 Paper Size Switch activated during pick from Tray 2. Tray 3 Paper Size Switch activated during pick from Tray 3. Tray 3 Paper Size Switch activated during pick from Tray 4. Tray 3 Paper Size Switch activated during pick from Tray 1. Tray 3 Paper Size Switch activated during duplexing. Tray 3 Paper Size Switch activated during an auto drum maintenance cycle. Tray 3 Paper Size Switch activated during transfix staging. Tray 3 Paper Size Switch activated during transfixing. Tray 3 Paper Size Switch activated during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check that the Tray 3 media guides are set correctly. 3. Run the Monitor Sensors test using Service Diagnostics. 4. Replace the 525-Sheet Feeder.

• Code: W4N, W4P, W2S
• Description: Tray 3 Paper Size Switch activated during pick from Tray 3. Tray 3 Paper Size Switch activated during pick from Tray 4. Tray 3 Paper Size Switch activated during pick from Tray 1.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check that the Tray 3 media guides are set correctly. 3. Run the Monitor Sensors test using Service Diagnostics. 4. Replace the 525-Sheet Feeder.

• Code: X2A … X2X
• Description: X2A X2B X2C X2D X2E X2F X2L X2M X2N X2P X2Q X2R X2S X2V X2W X2X Tray 3 pick flag actuated during an abnormal shutdown. Tray 3 pick flag actuated during a normal shutdown. Tray 3 pick flag actuated during mechanical recovery Tray 3 pick flag actuated during warm-up. Tray 3 pick flag actuated during ready state. Tray 3 pick flag actuated during a fault state. Tray 3 pick flag actuated during standby mode. Tray 3 pick flag actuated during pick from Tray 2. Tray 3 pick flag actuated during pick from Tray 3. Tray 3 pick flag actuated during pick from Tray 4. Tray 3 pick flag actuated during pick from Tray 1. Tray 3 pick flag actuated during duplexing. Tray 3 pick flag actuated during transfix staging. Tray 3 pick flag actuated during an auto drum maintenance cycle. Tray 3 pick flag actuated during drum imaging. Tray 3 pick flag actuated during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check that the Tray 2 media guides are set correctly 3. Run the Monitor Sensors test using Service Diagnostics. 4. Replace the 525-Sheet Feeder. 5. Replace the Pivot Arm.

• Code: X3D … X3X
• Description: X3D X3E X3F X3K X3L X3M X3N X3P X3Q X3R X3S X3T X3V X3W X3X Tray 3 pick flag timed-out during warm-up. Tray 3 pick flag timed-out during ready state. Tray 3 pick flag timed-out during a fault state. Tray 3 pick flag timed-out during an oil Transfix Roller cycle. Tray 3 pick flag timed-out during standby mode. Tray 3 pick flag timed-out during pick from Tray 2. Tray 3 pick flag timed-out during pick from Tray 3. Tray 3 pick flag timed-out during pick from Tray 4. Tray 3 pick flag timed-out during pick from Tray 1. Tray 3 pick flag timed-out during duplexing. Tray 3 pick flag timed-out during transfix staging. Tray 3 pick flag timed-out during transfixing. Tray 3 pick flag timed-out during a drum maintenance cycle. Tray 3 pick flag timed-out during drum imaging. Tray 3 pick flag timed-out during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check for supported media. 2. Reduce the amount of media loaded in the tray and reposition the guides to fit snugly against the media. 3. Check the rollers for damage, debris or excessive wear. Clean or replace as necessary. 4. Run the Tray 3 Pick Shaft test using Service Diagnostics. 5. Check system grounds. 6. Push up on the Nudger Roller until it is captured by the Actuator Arm. 7. Run the Pick Clutch test using Service Diagnostics. Replace if necessary. 8. Run the Media Path Drive test using Service Diagnostics. 9. Replace the Pick Roller Assembly. 10. Replace the 525-Sheet Feeder.

• Code: Y2D … Y2X
• Description: Y2D Y2E Y2F Y2L Y2M Y2N Y2P Y2Q Y2R Y2S Y2T Y2V Y2W Y2X Tray 4 Paper Size Switch activated during warm-up. Tray 4 Paper Size Switch activated during ready state. Tray 4 Paper Size Switch activated during a fault state. Tray 4 Paper Size Switch activated during standby mode. Tray 4 Paper Size Switch activated during pick from Tray 2. Tray 4 Paper Size Switch activated during pick from Tray 3. Tray 4 Paper Size Switch activated during pick from Tray 4. Tray 4 Paper Size Switch activated during pick from Tray 1. Tray 4 Paper Size Switch activated during duplexing. Tray 4 Paper Size Switch activated during transfix staging. Tray 4 Paper Size Switch activated during transfixing. Tray 4 Paper Size Switch activated during a drum maintenance cycle. Tray 4 Paper Size Switch activated during Drum imaging. Tray 4 Paper Size Switch activated during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Check that the media guides are adjusted correctly. 3. Run the Monitor Sensors test to test the Tray 4 Paper Size Switch. 4. Replace the Tray 4 525-Sheet Feeder. 5. Replace the pivot arm.

• Code: Z2A … Z2Z
• Description: Z2A Z2B Z2C Z2D Z2E Z2F Z2L Z2M Z2N Z2P Z2Q Z2R Z2S Z2T Z2V Z2W Z2Z Tray 4 pick flag actuated during an abnormal shutdown. Tray 4 pick flag actuated during a normal shutdown. Tray 4 pick flag actuated during mechanical recovery Tray 4 pick flag actuated during warm-up. Tray 4 pick flag actuated during ready state. Tray 4 pick flag actuated during a fault state. Tray 4 pick flag actuated during standby mode. Tray 4 pick flag actuated during pick from Tray 2. Tray 4 pick flag actuated during pick from Tray 3. Tray 4 pick flag actuated during pick from Tray 4. Tray 4 pick flag actuated during pick from Tray 1. Tray 4 pick flag actuated during duplexing. Tray 4 pick flag actuated during transfix staging. Tray 4 pick flag actuated during transfix. Tray 4 pick flag actuated during an auto drum maintenance cycle. Tray 4 pick flag actuated during drum imaging. Tray 4 pick flag actuated during paper exit.
• Causes:
• Troubleshooting Guides: 1. Check system grounds. 2. Run the Monitor Sensors test using Service Diagnostics. 3. Replace the 525-Sheet Feeder. 4. Replace the Pivot Arm.

• Code: Z3B … Z3Z
• Description: Z3B Z3D Z3E Z3F Z3L Z3M Z3N Z3P Z3Q Z3R Z3S Z3T Z3V Z3W Z3Z Tray 4 pick sensor timed-out during a normal shutdown. Tray 4 pick sensor timed-out during warm-up. Tray 4 pick sensor timed-out during ready state. Tray 4 pick sensor timed-out during a fault state. Tray 4 pick sensor timed-out during standby mode. Tray 4 pick sensor timed-out during a pick from Tray 2. Tray 4 pick sensor timed-out during a pick from Tray 3. Tray 4 pick sensor timed-out during a pick from Tray 4. Tray 4 pick sensor timed-out during a pick from Tray 1. Tray 4 pick sensor timed-out during duplexing. Tray 4 pick sensor timed-out during transfix staging. Tray 4 pick sensor timed-out during transfix. Tray 4 pick sensor timed-out during an auto drum maintenance cycle. Tray 4 pick sensor timed-out during drum imaging. Tray 4 pick sensor timed out while exiting print
• Causes:
• Troubleshooting Guides: 1. Check the paper loaded in Tray 4 is the correct size and type. 2. Check the rollers for damage, debris or excessive wear. Clean or replace as necessary. 3. Run the Tray 4 Pick Shaft test. 4. Replace the Tray 4 525-Sheet Feeder.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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