Xerox Phaser 6180 MFP error and solving error codes

Xerox Phaser 6180 MFP error and solving error codes

– Compatible Printer model: Xerox Phaser 6180 MFP
– Xerox Phaser 6180 MFP Error Codes with quick guides:

• Code: 005-301
• Description: Scanner ADF Cover Open ADF Cover Open error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1 •
• Troubleshooting Guides: 1 Is the ADF Cover closed? Go to step 2. Close the ADF Cover. 2 1. Check the wiring harness connector P/J60 on the Scanner Controller Board. Reseat the connector. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 010-317
• Description: Insert Fuser The printer does not detect the presence of the Fuser. The following troubleshooting procedure applies to this error. Warning The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.
• Causes: • Fuser, PL6.1.10 • MCU Board, PL9.2.13 • LVPS, PL9.2.14 • LVPS Harness, PL10.1.3 • Fuser Harness, PL10.1.5
• Troubleshooting Guides: 1 1. Check the Fuser for correct installation. 2. Is the Fuser correctly installed? Go to step 2. Reseat the Fuser. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J17, P/J171, P/J47, P/ J501, and P/J14 between the MCU Board and the Fuser Unit. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Fuser Harness for continuity. 1. Disconnect P/J17 from the MCU Board. 2. Disconnect P/J171 from the Fuser Unit. 3. Disconnect P/J47 from the LVPS. 4. Check continuity between P/J17 and P/J47 <=> P/J171. Go to step 5. Replace the Fuser Harness. 5 Check the LVPS Harness for continuity. 1. Disconnect P/J501 from the LVPS. 2. Disconnect P/J14 from the MCU Board. 3. Check continuity between P/J501 <=> P/J14. Go to step 6. Replace the LVPS Harness. 6 1. Replace the Fuser. 2. Does the error still occur? Go to step 7. Complete. 7 1. Replace the LVPS. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 010-351
• Description: Fuser Error (IOT Fuser Life Over) The Fuser has reached its end of life. The following troubleshooting procedure applies to this error. Warning The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.
• Causes: • Fuser, PL6.1.10 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Fuser life using CentreWare IS. 2. Does the Level show 0%? Replace the Fuser. Go to step 2. 2 Is the Fuser correctly installed? Go to step 3. Reseat the Fuser. 3 Does the error still occur when the power is turned On? Go to step 4. Complete. 4 1. Replace the Fuser. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 010-359
• Description: Fuser CRUM ID Error The Fuser CRUM ID error is detected. The following troubleshooting procedure applies to this error. Warning The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.
• Causes: • Fuser, PL6.1.10 • MCU Board, PL9.2.13 • Fuser Harness, PL10.1.5
• Troubleshooting Guides: 1 1. Check the Fuser for correct installation. Reseat the Fuser. 2. Does the error still occur when the printer is turned On? Go to step 2. Complete. 2 1. Check the Fuser type. 2. Is the Fuser for the Phaser 6180MFP? Go to step 3. Complete. 3 Check the Fuser Harness for continuity. 1. Disconnect P/J17 from the MCU Board. 2. Disconnect P/J171 from the Fuser Unit. 3. Check continuity between P/J17 <=> P/ J171. Go to step 4. Replace the Fuser Harness. 4 1. Replace the Fuser. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 010-397
• Description: Fuser Error The Fuser temperature regulation has failed. The following troubleshooting procedure applies to this error. Warning The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.
• Causes: • Fuser, PL6.1.10 • MCU Board, PL9.2.13 • LVPS, PL9.2.14 • LVPS Harness, PL10.1.3 • Fuser Harness, PL10.1.5
• Troubleshooting Guides: 1 1. Check the Fuser for correct installation. 2. Is the Fuser correctly installed? Go to step 2. Reseat the Fuser. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/ J17, P/J171, P/J47, P/J501, and P/J14 between the MCU Board and the Fuser Unit. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Fuser Harness for continuity. 1. Disconnect P/J17 from the MCU Board. 2. Disconnect P/J171 from the Fuser Unit. 3. Disconnect P/J47 from the LVPS. 4. Check continuity between P/J17 and P/ J47 <=> P/J171. Go to step 5. Replace the Fuser Harness. 5 Check the LVPS Harness for continuity. 1. Disconnect P/J501 from the LVPS. 2. Disconnect P/J14 from the MCU Board. 3. Check continuity between P/J501 <=> P/ J14. Go to step 6. Replace the LVPS Harness. 6 1. Replace the Fuser. 2. Does the error still occur? Go to step 7. Complete. 7 1. Replace the LVPS. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 010-421
• Description: Replace Fuser Soon (Fuser End of Life) The Fuser has reached its end of life. Warning The Fuser may be hot. Turn the printer power Off and allow at least 5 minutes for the Fuser to cool before removing the Fuser.
• Causes: • Fuser, PL6.1.10 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Fuser for correct installation. 2. Is the Fuser correctly installed? Go to step 3. Reseat the Fuser. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Fuser. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 016-220
• Description: Incorrect PagePack Password Flash error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the password. 2. Did the user enter the correct password for PagePack? Go to step 2. Re-enter the correct password for PagePack. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 016-500, 016-501, 016-502
• Description: Flash Error Flash error has occurred. The following troubleshooting procedure applies to these errors. • Chain Link 016-500: Erase Flash Error (Download Delete Error) • Chain Link 016-501: Write Flash Error (Download Write Error) • Chain Link 016-502: Write Flash Error (Download Verify Error)
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 016-610
• Description: Control Panel Language Set Unsupported The Control Panel does not support the language. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 016-611
• Description: Engine Model Mismatch Printer Engine model does not match. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 016-718, 016-982
• Description: Out of Memory/Hard Drive Full The printer memory is full and cannot continue to print. Print job requires additional memory. The following troubleshooting procedure applies to these errors. • Chain Link 016-718: Out of memory • Chain Link 016-982: Hard Drive Full (Disk Full)
• Causes: • Image Processor Board, PL9.1.20 • Memory Card (Option), PL9.1.22
• Troubleshooting Guides: 1 1. Check the required memory for the print job. 2. Print a small size file (example as a Windows test print). 3. Does the error still occur? Go to step 2. Add memory card or separate the print job. 2 1. Reseat the memory card. 2. Does the error still occur? Go to step 3. Complete. 3 1. Check the memory card capacity. Print the printer Configuration Page: System > Information Pages > Configuration. 2.Does the memory meet the print job requirements? Go to step 4. Replace the Image Processor Board. 4 1. Replace the memory card. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-720
• Description: PDL Error PDL Error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 Check the print job. 1. Print a small print job (example as a Windows test print). 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

Solve Xerox Phaser 6180 MFP Error codes

• Code: 016-737
• Description: Format Error The format is invalid. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware. 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-738
• Description: MPC Error MPC download has failed to start MPC download. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20 • Multi-Protocol Network Card (Option), PL9.1.23
• Troubleshooting Guides: 1 1. Check the Multi-Protocol Network Card (MPC) for correct installation. 2. Is the MPC installed on the Image Processor Board? Go to step 2. Install the MPC. Go to step 2. 2 1. Check the firmware for the MPC. 2. Does the firmware have the correct version? Go to step 3. Update the firmware. 3 1. Check the MPC for correct installation. Reseat the MPC. 2. Does the error still occur after the firmware has been updated? Go to step 4. Complete. 4 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur after the firmware has been updated? Go to step 5. Complete. 5 1. Replace the MPC. 2. Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 016-739
• Description: Reseat MPC Error MPC download was attempted without MPC installed. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20 • Multi-Protocol Network Card (Option), PL9.1.23
• Troubleshooting Guides: 1 1. Check the Multi-Protocol Network Card (MPC) for correct installation. 2. Is the MPC installed on the Image Processor Board? Go to step 2. Install the MPC. Go to step 2. 2 1. Check the firmware for the MPC. 2. Does the firmware have the correct version? Go to step 3. Update the firmware. 3 1. Check the MPC for correct installation. Reseat the MPC. 2. Does the error still occur after the firmware has been updated? Go to step 4. Complete. 4 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur after the firmware has been updated? Go to step 5. Complete. 5 1. Replace the MPC. 2. Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 016-740
• Description: MPC Communication Error Communication error has occurred between the MPC and the Controller during download. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20 • Multi-Protocol Network Card (Option), PL9.1.23
• Troubleshooting Guides: 1 1. Check the Multi-Protocol Network Card (MPC) for correct installation. 2. Is the MPC installed on the Image Processor Board? Go to step 2. Install the MPC. Go to step 2. 2 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 3. Update the firmware. 3 1. Check the MPC for correct installation. Reseat the MPC. 2. Does the error still occur after the firmware has been updated? Go to step 4. Complete. 4 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur after the firmware has been updated? Go to step 5. Complete. 5 1. Replace the MPC. 2. Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 016-741
• Description: Protection Error File was downloaded to the unavailable (protected) area of the Flash ROM. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware. 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-742
• Description: Invalid ID The ID of the downloaded file is invalid. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware. 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-743
• Description: Range Check Error An error occurred while writing to Flash memory. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware (refer to “Firmware Update” on page A-3). 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-744
• Description: Check Sum Error Checksum is invalid. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware (refer to “Firmware Update” on page A-3). 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-745
• Description: Header Error The file header information is invalid. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.
• Troubleshooting Guides: 1 1. Check the printer firmware. 2. Does the firmware have the correct version? Go to step 2. Update the firmware (refer to “Firmware Update” on page A-3). 2 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-783 … 016-789
• Description: Network Scan Error Failed to access SMTP/SMB/FTP server. The following troubleshooting procedure applies to these errors. • Chain Link 016-783: Network Scan Error, Invalid SMB/FTP Server (Server Path List Error) • Chain Link 016-784: Network Scan Error, Invalid Write Permission (File Write Access Error) • Chain Link 016-786: Network Scan Error, Communication Time Out (Data Communication Time Out) • Chain Link 016-787: Network Scan Error, Directory Not Found (Make Directory Error) • Chain Link 016-788: Network Scan Error, File Name Exists Error (SMB/ FTP Same File Name Detection Error) • Chain Link 016-789: Network Scan Error (Post Operation Error)
• Causes: • Scanner Controller Board, PL9.1.1 • Image Processor Board, PL9.1.20 • Multi-Protocol Card, PL9.1.23
• Troubleshooting Guides: 1 1. Check the network connection using ping command. 2. Does the printer connect to the network? Go to step 2. Go to step 5. 2 1. Check the Address Book setting: System > Admin Menu > Address Book > Speed Dial/Group Dial. 2. Is the Address Book setting correct? Go to step 3. Set the correct Address Book information. 3 1. Check the printer specification. 2. Does the printer specification meet the server specification? Go to step 4. Change the server. 4 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when connecting to the server? Replace the Scanner Controller Board. Complete. 5 1. Check the network connection. Reseat the network connector. 2. Does the error still occur? Go to step 6. If an MPC Card is not installed, go to step 7. Complete. 6 1. Check the MPC Card for correct installation. Reseat the MPC Card. 2. Does the error still occur when connecting to the server? Go to step 7. Complete. 7 1. Check the network setting: System > Admin Menu > Network Settings. 2. Is the printer network setting correct? Go to step 8. Change the Network Setting information. 8 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur when connecting to the server? Replace the Image Processor Board. Complete.

• Code: 016-790
• Description: Network Not Ready Error The network is not ready. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1 • Image Processor Board, PL9.1.20 • Multi-Protocol Card, PL9.1.23
• Troubleshooting Guides: 1 1. Check the network connection using ping command. 2. Does the printer connect to the network? Go to step 2. Go to step 5. 2 1. Check the Address Book setting: System > Admin Menu > Address Book > Speed Dial/Group Dial. 2. Is the Address Book setting correct? Go to step 3. Set the correct Address Book information. 3 1. Check the printer specification. 2. Does the printer specification meet the server specification? Go to step 4. Change the server. 4 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when connecting to the server? Replace the Scanner Controller Board. Complete. 5 1. Check the network connection. Reseat the network connector. 2. Does the error still occur? Go to step 6. If an MPC Card is not installed, go to step 7. Complete. 6 1. Check the MPC Card for correct installation. Reseat the MPC Card. 2. Does the error still occur when connecting to the server? Go to step 7. Complete. 7 1. Check the network setting: System > Admin Menu > Network Settings. 2. Is the printer network setting correct? Go to step 8. Change the Network Setting information. 8 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur when connecting to the server? Replace the Image Processor Board. Complete.

• Code: 016-794
• Description: Network Not Ready, Scan Aborted Error The scan job has been aborted due to network not ready. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the network setting using a PC. 2. Is the setting correct? Go to step 2. Set the correct network information. 2 1. Check the network setting: System > Admin Menu > Network Settings. 2. Is the printer network setting correct? Go to step 3. Set the correct network settings. 3 1. Check the Protocol setting: System > Admin Menu > Network Settings > Protocol > SMB TCP/IP? 2. Is SMB TCP/IP disabled? Set SMB TCP/I/ P to Enable. Go to step 4. 4 1. Check the Image Processor Board for correct installation. Reseat the Image Processor Board. 2. Does the error still occur when the printer power is turned On? Replace the Image Processor Board. Complete.

• Code: 016-799
• Description: Invalid Job The controller has detected incorrect data for the printing condition. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper meet the specifications? Go to step 2. Replace the paper. 2 1. Check the paper size setup on the Control Panel: System > Tray Settings > Tray 1/Tray 2 > Paper Size. 2. Does the paper size in use match the settings on the printer Control Panel? Complete. Go to step 3. 3 1. Set the paper size settings in the Control Panel to match the paper in the tray. 2. Does the error still occur when printing? Replace the Image Processor Board. Complete.

• Code: 016-986
• Description: File Size Limit File size error is over the maximum file size in file conversion. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 017-988
• Description: PC Scan Time Out The Scanner has failed. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Driver • Phaser 6180MFP Express Scan Manager
• Troubleshooting Guides: 1 1. Check the user operation. 2. Does the user operate the scanner correctly? Go to step 2. Complete. 2 1. Check the USB cable connection. Reconnect the PC and the printer. 2. Does the error still occur when scanning? Go to step 3. Complete. 3 1. Enable Windows Image Acquisition on the computer: Start > Settings > Control Panel > Administrative Tools > Services > Window Image Acquisition (WIA). 2. Check the Scanner Icon on the computer: Start > Settings > Control Panel > Scanners and Cameras. 3. Is the Scanner icon available? Go to step 4. Install the scanner driver. 4 1. Check the scanner software on the computer: Start > Programs > Xerox > Phaser 6180MFP. 2. Is the Phaser 6180MFP Scan Manager software installed? Go to step 5. Install the scanner utility software. 5 1. Check the Scan Manager setting: Start > Programs > Xerox > Phaser 6180MFP > Express Scan Manager. 2. Is the Scan Manager setting correct? Go to step 6. Set the correct settings: • Image Type • Resolution • Paper Type • Output Destination Note: Verify that the Output Destination exists. 6 1. Check the scanner utility software: Start > Settings > Control Panel > Scanners and Cameras > Xerox Phaser 6180MFP Scanner. 2. Highlight and right-click on Phaser6180MFP Scanner to open the Properties window. 3. Click the Events tab. 4. Verify that the Select an event option is correctly selected. 5. Verify the software program to be used with the scanner. Is Phaser 6180MFP Express Scan Manager selected? (Actions > Start this program > Phaser 6180MFP Express Scan Manager) Retry the scanning job. If the message gSelect the program to launch for this actionh appears on the computer monitor, select the Express Scan Manager within 30 seconds. Under the Events tab, Actions box, Start this program, select Phaser 6180MFP Express Scan Manager.

• Code: 018-310 … 116-333
• Description: MPC Error Multi-Protocol Network Card error has occurred. The following troubleshooting procedure applies to these errors. • Chain Link 018-310: MPC Error (NIC ESS Communication) – Communication has failed between the MPC and the Controller. • Chain Link 018-311: MPC Error (NIC Flash ROM Boot Module Checksum Error) . Checksum error in MPC Flash ROM. • Chain Link 018-312: MPC Error (NIC RAM R/W Test Error) . The MPC RAM R/W check has detected an error. • Chain Link 018-313: MPC Error (NIC Flash ROM Application Module Checksum Error) . Checksum error occurred in the MPC Flash ROM. • Chain Link 018-314: MPC Error (NIC MAC Address Checksum Error) . Checksum error occurred in the MPC MAC Address. • Chain Link 018-315: MPC Error (NIC Ethernet BIST Parity/RAM R/W Error) . The MPC Ethernet BIST parity RAM R/W has detected an error. • Chain Link 018-316: MPC Error (NIC Internal Loopback Error) . The Loopback test has detected an error. • Chain Link 018-317: MPC Error (NIC Fatal Error) . MPC check has detected an error. • Chain Link 018-319: MPC Error (MPC OS Error) . MPC Network OS has detected an error. • Chain Link 018-320: MPC Error (MPC VxWorks Error) . MPC VxWORKS has detected an error. • Chain Link 116-333: MPC Error (PCI Option #0 Failure) . PCI option 0 error has occurred.
• Causes: • Image Processor Board, PL9.1.20 • Multi-Protocol Network Card (Option), PL9.1.23
• Troubleshooting Guides: 1 1. Check the Multi-Protocol Network Card (MPC) for correct installation. 2. Is the MPC correctly installed? Go to step 2. Reseat the MPC. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Replace the Multi-Protocol Network Card. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 024-340
• Description: MCU Firmware Error Firmware error has been detected. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the firmware version: System > Information Pages > Configuration. 2. Does the firmware have the correct version? Go to step 3. Update the firmware. 3 1. Reseat the MCU Board. 2. Does the error still occur? Go to step 4. Complete. 4 1. Replace the MCU Board. 2. Does the error still occur when the printer is turned On? Refer to “Electrical Noise” on page 4-108, Troubleshooting chapter. Complete.

• Code: 024-360
• Description: Download Mode Error has occurred while updating MCU firmware. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the firmware version: System > Information Pages > Configuration. 2. Does the firmware have the correct version? Go to step 2. Update the firmware. 2 1. Check the MCU Board for correct installation. Reseat the MCU Board. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 024-371
• Description: MCU Communication Error Communication has failed between the Engine and the Controller. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Reseat the Image Processor Board (and the MCU Board. 2. Does the error still occur? Go to step 2. Complete. 2 1. Replace the Image Processor Board. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 024-910
• Description: Load Tray 2 (Paper Size Mismatch) The paper size mismatch is detected in Tray 2. The following troubleshooting procedure applies to this error.
• Causes: • Tray 2, PL2.1.1 • Tray 2 Retard Roll, PL2.2.17 • Tray 2 Size Switch, PL7.1.18 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Reseat the Tray Paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 2. 2. Does the error still occur when printing? Go to step 6. Complete. 6 1. Perform the Tray 2 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 2 Paper Size 2. Does Size Switch operate properly? Go to step 7. Replace the Tray 2 Size Switch Assembly. 7 1. Check the Rollers for operation. 2. Do the Rollers rotate smoothly? Replace the MCU Board. Replace the Retard Roller.

• Code: 024-911
• Description: Load Tray 3 (Paper Mismatch) The paper size mismatch is detected in Tray 3. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13 • Tray 3 Size Switch, PL13.3.5 • Tray 3, PL13.4.1 • Tray 3 Retard Roll, PL13.4.10
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet the specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Reseat the Tray Paper End Guide. 2. Does the error still occur? Go to step 5. Complete. 5 1. Replace Tray 2. 2. Does the error still occur when printing? Go to step 6. Complete. 6 1. Perform the Tray 3 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 3 Paper Size 2. Does Size Switch operate properly? Go to step 7. Replace the Tray 3 Size Switch Assembly. 7 1. Check the Rollers for operation. 2. Do the Rollers rotate smoothly? Replace the MCU Board. Replace the Retard Roller.

• Code: 024-946, 077-912
• Description: Insert Tray 2 The Tray 2 Size Switch indicates that Tray 2 is not installed. The following troubleshooting procedure applies to these errors. • Chain Link 024-946: Insert Tray 2 (Tray Detached) • Chain Link 077-912: Insert Tray 2 (Upper Cassette Detached)
• Causes: • Tray 2 Size Switch, PL7.1.18 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the tray for correct installation. 2. Is Tray 2 correctly installed? Go to step 3. Reseat Tray 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Perform the Tray 2 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray2 Paper Size. 2. Does the switch operate properly? Complete. Go to step 4. 4 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J231 from the Size Switch Assembly. 3. Check continuity between P/J23 <=> P/J231. Go to step 5. Replace the Right Side Harness. 5 1. Replace the Tray 2 Size Switch. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 024-947
• Description: Insert Tray 3 (Tray 3 Missing) The Tray 3 Size Switch indicates that Tray 3 is not installed. The following troubleshooting procedure applies to these errors. • Chain Link 024-947: Insert Tray 3 (Tray 3 Missing) • Chain Link 024-947: Insert Tray 3 (Tray Detached)
• Causes: • MCU Board, PL9.2.13 • 550-Sheet Feeder, PL13.1.1 • Tray 3 Size Switch, PL13.3.5 • C2 Chute Harness, PL13.3.7
• Troubleshooting Guides: 1 1. Check the tray for correct installation. 2. Is Tray 3 correctly installed? Go to step 3. Reseat tray 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Perform the Tray 3 Paper Size test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray3 Paper Size. 2. Does the Switch operate properly? Complete. Go to step 4. 4 Check the C2 Chute Harness for continuity. 1. Disconnect P/J421 from the Optional Feeder Board. 2. Disconnect P/J4211 from the Optional Size Switch Assembly. 3. Check continuity between P/J421 <=> P/J4211. Go to step 5. Replace the 550-Sheet Feeder. 5 1. Replace the Tray 3 Size Switch. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 024-958
• Description: Load Tray 1 (MPT) (Paper Mismatch) The paper size mismatch is detected in Tray 1 (MPT). The following troubleshooting procedure applies to this error.
• Causes: • Tray 1 (MPT) Feed Roll, PL3.1.10 • Feeder Unit, PL3.2.1 • Registration Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • Size Switch, PL7.1.18 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 4. Correct the paper settings on the printer Control Panel. Go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 1. Perform the Registration Sensor test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Regi Sensor. 2. Does the number on the Control Panel increase by 1 when the Actuator of the Registration Sensor is activated? Replace the MCU Board. Go to step 5. 5 1. Check the wiring harness connectors P/J23, P/J232, and P/ J2322 between the MCU Board and the Registration Sensor. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. 6 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J232 from the Right Side Harness. 2. Disconnect P/J2322 from the Registration Sensor. 3. Check continuity between P/J232 <=> P/J2322. Go to step 7. Replace the Registration Sensor Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J232 from the Registration Sensor Harness. 3. Check continuity between P/J23 <=> P/J232. Go to step 8. Replace the Right Side Harness. 8 Check the Registration Sensor for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Is there +3.3 V across ground <=> J23-8 pin? Go to step 9. Replace the MCU Board. 9 Check the Registration Sensor signal. 1. Measure the voltage across ground <=> J23-10 on the MCU Board. 2. Does the voltage change when the Actuator of the Registration Sensor is activated? Replace the MCU Board. Replace the Feeder Unit. Go to step 10.

• Code: 024-959
• Description: Load Tray 2 (No Suitable Paper) The type or size of paper mismatched or Tray 2 is empty. The following troubleshooting procedure applies to this error.
• Causes: • Tray 2, PL2.1.24 • Feeder Unit, PL3.2.1 • Tray 2 No Paper Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • No Paper Actuator, PL3.2.49 • MCU Board, PL9.2.13 • Right Side Harness, PL10.
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 3. Correct the paper settings on the printer Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job 2. Are these paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Reseat Tray 2. 2. Does the error still occur when printing? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Feeder Unit. 6 1. Perform the Tray 2 No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 2 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J23, P/J232, and P/ J2321 between the No Paper Sensor and the MCU Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J23 from the MCU Board. 2. Disconnect P/J232 from the Registration Sensor Harness. 3. Check continuity between P/J23 <=> P/J232. Go to step 9. Replace the Right Side Harness. 9 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J232 from the Right Side Harness. 2. Disconnect P/J2321 from the No Paper Sensor. 3. Check continuity between P/J232 <=> P/J2321. Go to step 10. Replace the Registration Sensor Harness. 10 Check the No Paper Sensor signal. 1. Disconnect P/J23 from the MCU Board. 2. Is there +3.3 V across ground <=> J23-5 pin on the MCU Board? Go to step 11. Replace the MCU Board. 11 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J23-7 on the MCU Board. 2. Does the voltage change when the No Paper Sensor is activated? Replace the MCU Board. Replace the No Paper Sensor.

• Code: 024-960
• Description: Load Tray 3 (No Suitable Paper) The type or size of paper mismatched or Tray 3 is empty. The following troubleshooting procedure applies to this error.
• Causes: • Feeder Unit, PL3.2.1 • Registration Sensor, PL3.2.30 • Registration Sensor Harness, PL3.2.37 • No Paper Actuator, PL3.2.49 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • 550-Sheet Feeder, PL13.1.1 • Tray 3 Feeder, PL13.2.8 • Tray 3 Feeder Harness, PL13.3.3 • Tray 3, PL13.4.1
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings in the Control Panel? Go to step 3. Correct the paper settings in the Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting on the printer Control Panel • Paper type of the printing job 2. Are the paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Reseat Tray 3. 2. Does the error still occur when printing? Go to step 5. Complete. 5 1. Check the No Paper Actuator. 2. Does the Actuator operate smoothly? Go to step 6. Replace the Tray 3 Feeder. 6 1. Perform the Tray 3 No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Tray 3 No Paper. 2. Does the number on the Control Panel increase by 1 every time the Actuator is activated? Replace the MCU Board. Go to step 7. 7 1. Check the wiring harness connectors P/J421, P/J4212, and P/ J42121 between the No Paper Sensor and the Tray 3 Feeder Board. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the No Paper Sensor signal. 1. Disconnect P/J421 from the Optional Feeder Board. 2. Is there +3.3 V across ground <=> J421-3 pin? Go to step 9. Go to step 10. 9 Check the No Paper Sensor for operation. 1. Measure the voltage across ground <=> J421-5 pin on the Optional Feeder Board. 2. Does the voltage change when the No Paper Sensor is activated? Complete. Replace the MCU Board. 10 1. Check the wiring harness connectors P/J419, P/J273, and P/ J27 between the Optional Feeder Board and the MCU Board. 2. Are the connectors securely connected? Go to step 11. Reconnect the connectors. 11 Check the Registration Sensor Harness for continuity. 1. Disconnect P/J273 from the Feeder Unit Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J273 <=> P/J27. Go to step 12. Replace the Right Side Harness. 12 Check the Optional Feeder Board signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +3.3 V across ground <=> J27-B7 pin on the MCU Board? Replace the 550-Sheet Feeder. Replace the MCU Board.

• Code: 024-963
• Description: Load Tray 1 (MPT) (No Suitable Paper) The type or size of paper mismatched or Tray 1 (MPT) is empty. The following troubleshooting procedure applies to this error.
• Causes: • Tray 1 (MPT) Actuator, PL2.1.24 • Tray 1 (MPT) Feed Roll, PL3.1.10 • Feeder Unit, PL3.2.1 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the paper size. 2. Does the paper size meet specifications? Go to step 2. Replace the paper with the correct specifications. 2 1. Check the paper size setting. 2. Does the paper match with the settings on the printer Control Panel? Go to step 3. Correct the paper settings on the printer Control Panel. Go to step 3. 3 1. Check the paper type. • Paper in the tray • Paper type setting in the Control Panel • Paper type of the printing job 2. Are the paper types the same? Go to step 4. Correct the paper type setting on the printer Control Panel. 4 1. Check the MPT Actuator for operation. 2. Does the Actuator operate smoothly? Go to step 5. Replace the Tray 1 (MPT) Actuator. 5 1. Perform the Tray 1 (MPT) No Paper test: Service Mode > Printer Diag > Engine Diag > Sensor Test > MPT No Paper. 2. Does the number on the Control Panel increase by 1 when the Actuator is activated? Replace the MCU Board. Go to step 6. 6 1. Check the wiring harness connectors P/J27, P/J275, and P/ J2751 between the Tray 1 No Paper Sensor and the MCU Board. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J27 and P/J275. 2. Check continuity between P/J27 <=> P/J275. Go to step 7. Replace the Right Side Harness. 8 Check the Tray 1 (MPT) NPP Harness for continuity. 1. Disconnect P/J275 and P/J2751. 2. Check continuity between P/J275 <=> P/J2751. Go to step 8. Replace the MCU Board. 9 Check the Tray 1 No Paper Sensor for operation. 1. Measure the voltage across ground <=> J27-B1 pin. 2. Does the voltage change when the Tray 1 No Paper Sensor is activated? Replace the MCU Board. Replace the Tray 1 No Paper Sensor.

• Code: 033-785
• Description: Scan Codec Error The Scanner has failed. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 041-340
• Description: MCU NVRAM Error Engine NVRAM is corrupted. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • HVPS, PL5.2.15 • Fuser, PL6.1.10 • EEPROM Board, PL9.2.1 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the error on the Control Menu display. 2. Is the “ADDR:38**” error displayed? Go to step 2. Go to step 3. 2 1. Reseat the EEPROM Board. 2. Does the error still occur when the printer is turned On? Replace the EEPROM Board. Complete. 3 1. Check the error on the Control Menu display. 2. Is the “ADDR:3C**” error displayed? Go to step 4. Go to step 5. 4 1. Reseat the Fuser. 2. Does the error still occur when the printer is turned On? Replace the Fuser. Complete. 5 1. Check the error on the Control Menu display. 2. Is the “ADDR:3A**” error displayed? Go to step 6. Go to step 7. 6 1. Reseat the Transfer Unit. 2. Does the error still occur when the printer is turned On? Replace the Transfer Unit. Complete. 7 1. Check the error on the Control Menu display. 2. Is the “ADDR:31**” error displayed? Go to step 8. Complete. 8 1. Reseat the HVPS. 2. Does the error still occur after the printer is turned On? Replace the HVPS. Complete. 9 1. Reseat the MCU Board. 2. Does the error still occur after the printer is turned On? Replace the MCU Board. Complete.

• Code: 042-313
• Description: Fan Motor Error (Duplex Fan) Error for the Duplex Fan Motor has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Front Cover Harness, PL1.2.13 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Duplex Unit, PL12.1.1 • Duplex Harness, PL12.1.18
• Troubleshooting Guides: 1 1. Perform the Duplex Fan test: Service Mode > Printer Diag > Engine Diag > Motor Test > Duplex Fan. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 2. 2 1. Check the Duplex Unit installation. Reseat the Duplex Unit. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J272, P/J2720, and P/J428 between the Duplex Board and the MCU Board. 2. Are the connectors securely connected? Go to step 4. Go to step 8. 4 Check the Duplex Unit Harness for continuity. 1. Disconnect P/J428 from the Duplex Board. 2. Disconnect P/J2720 from the Front Cover Harness. 3. Check continuity between P/J2720 <=> P/J428. Go to step 5. Replace the Duplex Unit Harness. 5 Check the Front Cover Harness for continuity. 1. Disconnect P/J2720 and P/J272. 2. Check continuity between P/J2720 <=> P/J272. Go to step 8. Replace the Front Cover Harness. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J272 from the Front Cover Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J27 and P/J272. Go to step 7. Replace the Right Side Harness. 7 1. Replace the Duplex Unit. 2. Does the error still occur? Replace the MCU Board. Complete. 8 1. Reconnect the wiring harness connectors. 2. Does the error still occur when the printer is turned On? Go to step 4. Complete.

• Code: 042-325
• Description: Main Motor Error The Main Motor has failed. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • Print Cartridge (K), PL5.1.17 • Fuser, PL6.1.10 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the Transfer Unit, Fuser, and Black Print Cartridge for correct installation. 2. Are the parts correctly installed? Go to step 3. Reseat the Transfer Unit, Fuser, and Black Print Cartridge. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J21 and P/J211 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Perform the Main Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Main Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 6. 6 1. Check the Main Drive Assembly for correct installation. 2. Is the Main Drive Assembly securely installed? Go to step 7. Reseat the Main Drive Assembly. Go to step 7. 7 Does the error still occur when the printer is turned On? Go to step 8. Complete. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J21 from the MCU Board. 2. Disconnect P/J211 from the Main Drive Assembly. 3. Check continuity between P/J21 <=> P/J211. Go to step 9. Replace the Right Side Harness. 9 Check the Main Drive signal. 1. Disconnect P/J21 on the MCU Board. 2. Is there +24 V across ground <=> J21-2/J21-4 pin when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.

• Code: 042-326
• Description: Sub Motor Error The Sub Motor has failed. The following troubleshooting procedure applies to this error.
• Causes: • Print Cartridge (C/M/Y/K), PL5.1-17-20 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 3. Reseat the Print Cartridges. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J22 and P/J221 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. Go to step 4. 4 1. Perform the Sub Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Sub Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 5. 5 1. Check the Main Drive for correct installation. 2. Is the Main Drive correctly installed? Go to step 6. Reseat the Main Drive. Go to step 6. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J22 from the MCU Board. 2. Disconnect P/J221 from the Drive Assembly. 3. Check continuity between P/J22 <=> P/J221. Go to step 8. Replace the Right Side Harness. 8 Check the Main Drive signal. 1. Disconnect P/J22 from the MCU Board. 2. Is there +24 V across ground <=> J22-A2/J22-A4 pin when the Interlock Switch is activated? Replace the Main Drive. Replace the MCU Board.

• Code: 042-358
• Description: Fan Motor Error (Main Fan) Error for the Main Fan Motor has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Main Fan, PL9.2.10 • MCU Board, PL9.2.13 • LVPS, PL9.2.14 • LVPS Harness, PL10.1.3
• Troubleshooting Guides: 1 1. Perform the Main Fan test: Service Mode > Printer Diag > Engine Diag > Motor Test > Fan. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 2. 2 1. Check the Main Fan for correct installation. Reseat the Main Fan. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check the LVPS Harness for continuity. 1. Disconnect P/J501 from the LVPS. 2. Disconnect P/J14 from the MCU Board. 3. Check continuity between P/J501 <=> P/J14. Go to step 4. Replace the LVPS Harness. 4 1. Replace the Main Fan. 2. Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Replace the MCU Board. 2. Does the error still occur when the printer is turned On? Replace the LVPS. Complete.

• Code: 042-700, 142-700
• Description: Printer Too Hot The printer is too hot. The following troubleshooting procedure applies to this error. • Chain Link 042-700: Printer Too Hot (IOT Over Heat Stop) • Chain Link 142-700: Printer Too Hot (IOT Over Heat Forced Half Speed)
• Causes: • Feeder Assembly, PL3.2.1 • MCU Board, PL9.2.13 • Humidity Harness, PL10.1.15
• Troubleshooting Guides: 1 1. Check the room temperature. 2. Is the room temperature over 32° C? Adjust the room temperature to less than 32° C. Go to step 2. 2 Did the user print large print jobs? Go to step 6. Go to step 3. 3 1. Check the MCU Board for correct installation. Reseat the MCU Board. 2. Does the error still occur when printing? Go to step 4. Complete. 4 Check the Humidity Harness for continuity. 1. Disconnect P/J26 from the MCU Board. 2. Disconnect P/J261 from the Humidity/Temperature Sensor. 3. Check continuity between P/J26 <=> P/J261. Go to step 5. Replace the Humidity Harness. 5 1. Replace the MCU Board. 2. Does the error still occur when printing? Replace the Feeder Assembly. Complete. 6 Does the error still occur after the printer has cooled down for about five minutes? Go to step 3. Complete.

• Code: 061-370
• Description: Laser Error An error was detected in the Laser Unit. The following troubleshooting procedure applies to this error.
• Causes: • Laser Unit, PL5.1.12 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Laser Unit for correct installation. 2. Is the Laser Unit correctly installed? Go to step 3. Reinstall the Laser Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J12 on the MCU Board. 2. Is the connector securely connected? Go to step 5 Reconnect the connector. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 1. Check the MCU Board for correct installation. 2. Is the MCU Board correctly installed? Go to step 7. Reseat the MCU Board. Go to step 6. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 1. Replace the Laser Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 062-311, 062-321, 062-360, 062-371
• Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-311: Scanner Initial Error • Chain Link 062-321: Scanner Malfunction • Chain Link 062-360: Scanner Sensor Error • Chain Link 062-371: Scanner Lamp Error
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
• Troubleshooting Guides: 1 Check the Scanner Lock. Is the Scanner Lock at the Unlock position? Go to step 2. Set the Scanner Lock to the Unlock position. 2 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer power is turned On? Go to step 3. Complete. 3 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 062-320, 062-321
• Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-320: Scanner Error (Image Scanning Error) • Chain Link 062-321: Scanner Error (Scanner Malfunction)
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
• Troubleshooting Guides: 1 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer is turned On? Go to step 2. Complete. 2 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 062-322, 062-393
• Description: Scanner Error The Scanner has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-322: Scanner Parameter Error • Chain Link 062-393: Scanner Error (CcdAsic Error)
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
• Troubleshooting Guides: 1 1. Turn the printer Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Replace the Scanner Control Board. 2. Does the error still occur when copying and faxing? Replace the ADF Scanner Assembly. Complete.

• Code: 062-323, 123-314
• Description: Control Panel Error The parameter setting on the Control Panel has failed. The following troubleshooting procedure applies to these errors. • Chain Link 062-323: Panel Setting Parameter NG • Chain Link 123-314: Control Panel Error
• Causes: • Control Panel, PL1.2.2 • Scanner Controller Board, PL9.1.1
• Troubleshooting Guides: 1 1.Wait for 5 seconds and turn the printer Off and back On. 2. Does the error still occur when the printer is turned On? Go to step 2. Complete. 2 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Control Panel for correct installation. Reseat the Control Panel. 2. Does the error still occur when the printer is turned On? Go to step 4. Complete. 4 1. Replace the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Control Panel. Complete.

• Code: 062-790
• Description: Copier Error The Copier has failed. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
• Troubleshooting Guides: 1 1. Check the error. 2. Does the error message disappear within 70 seconds automatically, or disappear after pressing the OK button? Go to step 2. Go to step 4. 2 1. Check the error. 2. Does the error still occur when copying or scanning? Go to step 3. To to step 4. 3 1. Print a Configuration page: System > Information Pages > Configuration. 2. Does the error still occur when copying or scanning the Configuration report? Go to step 5. Complete. 4 1. Turn the printer Off and back On. 2. Does the error still occur when copying or scanning? To to step 5. Complete. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying or scanning? Replace the ADF Scanner Assembly. Complete.

• Code: 072-215
• Description: 550 Feeder Error (Optional 550-Sheet Feeder) The Optional 550-Sheet Feeder has failed. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Optional 550-Sheet Feeder, PL13.1.1 • Feeder Unit Harness, PL13.3.3 • Tray 3 Feeder Board, PL13.3.6
• Troubleshooting Guides: 1 1. Check the Optional 550-Sheet Feeder for correct installation. 2. Is the Optional 550-Sheet Feeder correctly installed? Go to step 3. Reseat the Optional 550- Sheet Feeder. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J273, and P/ J419 between the MCU Board and the Tray 3 Feeder Board. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the Feeder Unit Harness for continuity. 1. Disconnect P/J419 from the Tray 3 Feeder Board. 2. Disconnect P/J273 from the Right Side Harness. 3. Check continuity between P/J419 <=> P/J273. Go to step 6. Replace the Feeder Unit Harness. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J273 from the Feeder Unit Harness. 3. Check continuity between P/J27 <=> P/J273. To go step 7. Replace the Right Side Harness. 7 1. Replace the Optional 550-Sheet Feeder. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 072-216
• Description: Motor Error (Optional 550-Sheet Feeder) The Optional 550-Sheet Feeder Motor has failed. The following troubleshooting procedure applies to this error.
• Causes: • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • 550-Sheet Feeder, PL13.1.1 • Feed Roll, PL13.2.10 • Optional Feeder Board, PL13.3.6 • Optional Feeder Drive Assembly PL13.3.10 • Retard Roll, PL13.4.10
• Troubleshooting Guides: 1 1. Check the paper tray for correct installation. 2. Is the tray correctly installed? Go to step 3. Reseat the paper tray. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Feed Rollers and Retard Rollers for rotation. 2. Do the Rollers rotate smoothly? Go to step 4. Replace the defective Roller(s). 4 1. Check the wiring harness connectors P/J422, P/J4221, and P/ J4222 between the Tray 3 Feeder Board and the Tray 3 Feeder Drive. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 5. 5 1. Perform the Tray 3 Feed Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Tray 3 Feed Motor. Close the Front Door while running the Tray 3 Feed Motor. 2. Does the Tray 3 Motor operate properly? Replace the MCU Board. Go to step 6. 6 1. Check the Tray 3 Feeder Unit for correct installation. 2. Is the Tray 3 Feeder Assembly correctly installed? Go to step 7. Reseat the Tray 3 Feeder Unit. Go to step 7. 7 Does the error still occur when the printer is turned On? Go to step 8. Complete. 8 1. Check the wiring harness connectors P/J422 and P/J4222 between the Optional Feeder Board and the Optional Feeder Drive Assembly. 2. Are the connectors securely connected? Go to step 9. Reconnect the connectors. Go to step 9. 9 1. Check the wiring harness connectors P/J419, P/J273, and P/ J27 between the Optional Feeder Board and the MCU Board. 2. Are the connectors securely connected? Go to step 10. Reconnect the connectors. Go to step 10. 10 Check the Right Side Harness for continuity. 1. Disconnect P/J273 from the Feeder Unit harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J273 <=> P/J27. Go to step 11. Replace the Right Side Harness. 11 Check the Optional Feeder Board signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +24 V across ground <=> J27-B4/J27-B5 pin on the MCU Board when the Interlock Switch is activated? Replace the 550-Sheet Feeder. Replace the MCU Board.

• Code: 077-215
• Description: Duplexer Error The Duplexer Unit has failed. The following troubleshooting procedure applies to this error.
• Causes: • Front Cover Harness, PL1.2.13 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 • Duplex Unit, PL12.1.1 • Duplex Unit Harness, PL12.1
• Troubleshooting Guides: 1 1. Check the Duplex Unit for correct installation. 2. Is the Duplex correctly installed? Go to step 3. Reseat the Duplex Unit. Go to step 2. 2 Does the error still occur when the printer turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J27, P/J272, P/J2720, and P/J428 between the Duplex Board and the MCU Board. 2. Are the connectors securely connected? Go to step 5. Reconnect the connectors. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the Duplex Unit Harness for continuity. 1. Disconnect P/J428 from the Duplex Board. 2. Disconnect P/J2720 from the Front Cover Harness. 3. Check continuity between P/J428 <=> P/J2720. Go to step 6. Replace the Duplex Unit. 6 Check the Front Cover Harness for continuity. 1. Disconnect P/J272 from the Right Side Harness. 2. Disconnect P/J2720 from the Duplex Unit Harness. 3. Check continuity between P/J272 <=> P/J2720. Go to step 7. Replace the Front Cover Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J272 from the Front Cover Harness. 2. Disconnect P/J27 from the MCU Board. 3. Check continuity between P/J272 <=> P/J27. Go to step 8. Replace the Right Side Harness. 8 1. Replace the Duplex Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 077-300
• Description: Door A Open The Front Cover is open. The following troubleshooting procedure applies to this error.
• Causes: • Front Cover, PL1.2.1 • Interlock Harness, PL9.2.3 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Front Cover for damages. 2. Are there any damages on the Front Cover? Replace the Front Cover. Go to step 2. 2 Check the Interlock Switch for operation. 1. Perform the Interlock Switch test: Service Mode > Printer Diag > Engine Diag > Sensor Test > Interlock Switch. 2. Does the Switch operate properly? Replace the MCU Board. Go to step 3. 3 1. Replace the Interlock Switch Harness. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 077-343
• Description: Motor Error (Tray 2) The Tray 2 Motor has failed. The following troubleshooting procedure applies to this error.
• Causes: • Feeder Unit Kit, PL3.2.1 • Feed Drive Assembly, PL8.1.7 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12 •
• Troubleshooting Guides: 1 1. Check the Rubber Registration Roller for rotation. 2. Does the Roller rotate smoothly? Go to step 2. Replace the Feeder Unit. 2 1. Check the wiring harness connectors P/J25 and P/J251 between the MCU Board and the Drive Assembly. 2. Are the connectors securely connected? Go to step 3. Reconnect the connectors. Go to step 3. 3 1. Perform Tray 2 Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Tray 2 Motor. During the test, close the Front Cover. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 4. 4 1. Check the Feed Drive Assembly for correct installation. 2. Is the Feed Drive Assembly correctly installed? Go to step 5. Reseat the Feed Drive Assembly. Go to step 5. 5 Does the error still occur when the printer is turned On? Go to step 6. Complete. 6 Check the Right Side Harness for continuity. 1. Disconnect P/J25 from the MCU Board. 2. Disconnect P/J251 from the Feed Drive Assembly. 3. Check continuity between P/J25 <=> P/J251. Go to step 7. Replace the Right Side Harness. 7 Check the Drive Assembly signal. 1. Disconnect P/J25 from the MCU Board. 2. Is there +24 V across ground <=> J25-1/J25-2 pin on the MCU Board when the Interlock Switch is activated? Replace the Feed Drive Assembly. Replace the MCU Board.

• Code: 092-651
• Description: ADC Sensor Error (Error Code 01) The ADC Sensor has detected density error. The following troubleshooting procedure applies to this error.
• Causes: • Front Cover Harness, PL1.2.13 • Transfer Unit, PL4.1.1 • Print Cartridge (C/M/Y/K), PL5.1.17-20 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 Check the toner density and compare the density of four colors toner. 1. Perform Gradation Test Print: Service Mode > Printer Diag > Test Print > Gradation ESS. 2. Is there dark color on the print? Go to step 4. Replace the MCU Board. 4 Check the Solenoid in the Transfer Unit for operation. 1. Perform the ADC Sensor Solenoid test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor Solenoid. 2. Perform the ADC Sensor LED test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor LED. 3. Does the ADC Sensor operate properly? Replace the corresponding Print Cartridge. Go to step 5. 5 1. Check the wiring harness connectors P/J27, P/J272, and P/ J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 10. 6 Check the Front Cover Harness for continuity. 1. Disconnect P/J2721 from the Transfer Unit. 2. Disconnect P/J272 from the Right Side Harness. 3. Check continuity between P/J2721 <=> P/J272. Go to step 7. Replace the Front Cover Harness. 7 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J272 from the Front Cover Harness. 3. Check continuity between P/J27 <=> P/J272. Go to step 8. Replace the Right Side Harness. 8 Check the ADC Sensor signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +5 V across ground <=> J27-A7 pin on the MCU Board? Replace the Transfer Unit. Replace the MCU Board.

• Code: 092-651
• Description: ADC Sensor Error (Error Code 02) The ADC Sensor has detected density error. The following troubleshooting procedure applies to this error.
• Causes: • Front Cover Harness, PL1.2.13 • Transfer Unit, PL4.1.1 • Laser Unit, PL5.1.12 • Print Cartridge (C/M/Y/K), PL5.1.17-20 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 5. Reseat the Print Cartridges. Go to step 4. 4 Does the error still occur when the printer is turned On? Go to step 5. Complete. 5 Check the toner density and compare the density of four colors toner. 1. Check the toner density. Perform Gradation Test Print: Service Mode > Printer Diag > Test Print > Gradation ESS. 2. Is there light color on the print? Go to step 6. Replace the MCU Board. 6 Check the Solenoid in the Transfer Unit for operation. 1. Perform the ADC Sensor Solenoid test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor Solenoid. 2. Perform the ADC Sensor LED test: Service Mode > Printer Diag > Engine Diag > Motor Test > ADC (CTD) Sensor LED. 3. Does the ADC Sensor operate properly? Go to step 11. Go to step 7. 7 1. Check the wiring harness connectors P/J27, P/J272, and P/ J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. Go to step 10. 8 Check the Front Cover Harness for continuity. 1. Disconnect P/J2721 from the Transfer Unit. 2. Disconnect P/J272 from the Right Side Harness. 3. Check continuity between P/J2721 <=> P/J272. Go to step 9. Replace the Front Cover Harness. 9 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J272 from the Front Cover Harness. 3. Check continuity between P/J27 <=> P/J272. Go to step 10. Replace the Right Side Harness. 10 Check the ADC Sensor signal. 1. Disconnect P/J27 from the MCU Board. 2. Is there +5 V across ground <=> J27-A7 pin on the MCU Board? Replace the Transfer Unit. Replace the MCU Board. 11 Check the Deve Motor for operation. 1. Perform the Deve Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Deve Motor. Close the Front Cover while running the test. 2. Does the Deve Motor function normally? Go to step 13. Go to step 12. 12 1. Replace the Main Drive Assembly. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete. 13 1. Replace the corresponding Print Cartridge. 2. Does the error still occur when the printer is turned On? Replace the Laser Unit. Complete.

• Code: 092-661
• Description: Environmental (Humidity/Temperature) Sensor Error The Environmental Sensor has detected temperature error. The following troubleshooting procedure applies to this error.
• Causes: • Humidity/Temperature Sensor PL9.2.11 • MCU Board, PL9.2.13 • Humidity Harness, PL10.1.15
• Troubleshooting Guides: 1 1. Check the Humidity/Temperature Sensor for correct installation. 2. Is the Humidity/Temperature Sensor correctly installed? Go to step 2. Reseat the Humidity/ Temperature Sensor. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J26 and P/J261 between the MCU Board and the Humidity/Temperature Sensor. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Humidity Harness for continuity. 1. Disconnect P/J26 from the MCU Board. 2. Disconnect P/J261 from the Humidity/Temperature Sensor. 3. Check continuity between P/J26 <=> P/J261. Go to step 5. Replace the Humidity Harness. 5 Check the Humidity/Temperature Sensor signal. 1. Disconnect P/J26 from the MCU Board. 2. Is there +5 V across ground <=> J26-4 pin on the MCU Board? Replace the Humidity/ Temperature Sensor. Replace the MCU Board.

• Code: 093-320
• Description: Deve Motor Error The Deve Motor has failed. The following troubleshooting procedure applies to this error.
• Causes: • Feeder Kit, PL3.2.1 • Main Drive, PL8.1.2 • MCU Board, PL9.2.13 • Right Side Harness, PL10.1.12
• Troubleshooting Guides: 1 1. Check the Print Cartridges for correct installation. 2. Are the Print Cartridges correctly installed? Go to step 3. Reseat the Print Cartridges. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/J22 and P/J222 between the MCU Board and the Main Drive. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. Go to step 4. 4 1. Perform the Deve Motor test: Service Mode > Printer Diag > Engine Diag > Motor Test > Deve Motor. Close the Front Door while running the test. 2. Does the Motor operate properly? Replace the MCU Board. Go to step 5. 5 1. Check the Main Drive Assembly for correct installation. 2. Is the Main Drive Assembly correctly installed? Go to step 6. Reseat the Main Drive Assembly. 6 Does the error still occur when the printer is turned On? Go to step 7. Complete. 7 1. Check the wiring harness connectors P/J22 and P/J222 between the MCU Board and the Main Drive Assembly. 2. Are the connectors securely connected? Go to step 8. Reconnect the connectors. 8 Check the Right Side Harness for continuity. 1. Disconnect P/J22 from the MCU Board. 2. Disconnect P/J222 from the Main Drive Assembly. 3. Check continuity between P/J22 <=> P/J252. Go to step 9. Replace the Right Side Harness. 9 Check the Main Drive Assembly signal. 1. Disconnect P/J22 from the MCU Board. 2. Is there +24 V across ground <=> J22-B2/J22-B4 pin when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.

• Code: 093-423 … 093-426
• Description: Check Print Cartridge Error (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta,/Cyan/Black) is near or has reached its end of life. The following troubleshooting procedure applies to these errors. • Chain Link 093-423: Yellow Cartridge Low • Chain Link 093-424: Magenta Cartridge Low • Chain Link 093-425: Cyan Cartridge Low • Chain Link 093-426: Black Cartridge Low
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-919 … 093-922
• Description: Remove Print Cartridge Tape (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta/Cyan/Black) tape was not removed when a new Print Cartridge is installed. The following troubleshooting procedure applies to these errors. • Chain Link 093-919: Check Yellow Cartridge • Chain Link 093-920: Check Magenta Cartridge • Chain Link 093-921: Check Cyan Cartridge • Chain Link 093-922: Check Black Cartridge
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • Dispenser, PL5.2.10 • MCU Board, PL9.2.13 • Top LV Harness, PL10.1.3
• Troubleshooting Guides: 1 1. Check the Print Cartridge tape. 2. Has the tape been removed? Go to step 2. Remove the tape on the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Go to step 4. Complete. 4 Perform the Toner Motor test: Service Mode > Engine Diag > Motor Test > Toner Motor. • Yellow Toner Motor • Magenta Toner Motor • Cyan Toner Motor • Black Toner Motor While testing the Toner Motor, close the Interlock Harness. Check the gear of the Auger for damage. If the gear is damaged, replace the Dispenser Motor. Go to step 5. 5 1. Check the Dispenser wiring harness connectors. • Yellow: P/J18 and P/J181 • Magenta: P/J18 and P/J182 • Black: P/J18 and P/J183 • Cyan: P/J18 and P/J184 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 6 Does the error still occur? Go to step 7. Complete. 7 Check the Top LV Harness for continuity. 1. Disconnect P/J Harnesses. • Yellow: P/J18 and P/J181 • Magenta: P/J18 and P/J182 • Black: P/J18 and P/J183 • Cyan: P/J18 and P/J184 2. Check continuity between P/J connectors: • Yellow: P/J18 <=> P/J181 • Magenta: P/J18 <=> P/J182 • Black: P/J18 <=> P/J183 • Cyan: P/J18 <=> P/J184 Go to step 8. Complete. 8 Check the Dispenser signal. 1. Disconnect P/J18 from the MCU Board. 2. When the Interlock Switch is activated, is there +24 V across: • Ground <=> P/J18-A1/P/J18-A2 pin (Yellow) • Ground <=> P/J18-A7/P/J18-A8 pin (Magenta) • Ground <=> P/J18-B1/P/J18-B2 pin (Black) • Ground <=> P/J18-B7/P/J18-B8 pin (Cyan) Replace the Dispenser. Replace the MCU Board.

• Code: 093-925
• Description: Print Cartridge CRUM Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM communication is detected. The following troubleshooting procedure applies to these errors. • Chain Link 093-925: Black CRUM Error
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • CRUM Connector, PL5.2.1 • MCU Board, PL9.2.13 • CRUM Harness, PL10.1.9
• Troubleshooting Guides: 1 1. Check the Print Cartridge(s) for correct installation. 2. Is the Print Cartridge(s) correctly installed? Go to step 3. Reseat the Print Cartridge(s). Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 4. Complete. 3 Is the Print Cartridge a Xerox Print Cartridge? Go to step 5. Install a Xerox Print Cartridge. 4 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 5. Reseat the CRUM Connector. Go to step 5. 5 1. Check the wiring harness connector(s) between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Is the connector(s) securely connected? Go to step 6. Reconnect the connector(s). Go to step 6. 6 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 7. Replace the CRUM Harness. 7 Check the CRUM Connector for damages. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 8. 8 1. Replace the CRUM Connector. 2. Does the error still occur when the printer is turned On? Go to step 9. Complete. 9 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-926
• Description: Non-Xerox Print Cartridge Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridge is installed. The following troubleshooting procedure applies to these errors. • Chain Link 093-926: Non-Xerox Toner, Invalid Black
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reinstall the Print Cartridge. 2 Does the error still occur? Go to step 3. Complete. 3 Reseat the Print Cartridge. Does the error still occur? Go to step 4. Complete. 4 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-930 … 093-933
• Description: Replace Print Cartridge (Yellow/Magenta/Cyan/Black) The Print Cartridge (Yellow/Magenta,/Cyan/Black) has reached its end of life. The following troubleshooting procedure applies to these errors. • Chain Link 093-930: Replace Yellow Cartridge • Chain Link 093-931: Replace Magenta Cartridge • Chain Link 093-932: Replace Cyan Cartridge • Chain Link 093-933: Replace Black Cartridge
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-935 … 093-938
• Description: Empty Print Cartridge (Yellow/Magenta/Cyan/Black) The Print Cartridge has reached its end of life. The following troubleshooting procedure applies to these errors. • Chain Link 093-935: Replace Yellow Cartridge • Chain Link 093-936: Replace Magenta Cartridge • Chain Link 093-937: Replace Cyan Cartridge • Chain Link 093-938: Replace Black Cartridge
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-950 … 093-952
• Description: Print Cartridge CRUM Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM communication is detected. The following troubleshooting procedure applies to these errors. • Chain Link 093-950: Yellow CRUM Error • Chain Link 093-951: Magenta CRUM Error • Chain Link 093-952: Cyan CRUM Error
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • CRUM Connector, PL5.2.1 • MCU Board, PL9.2.13 • CRUM Harness, PL10.1.9
• Troubleshooting Guides: 1 1. Check the Print Cartridge(s) for correct installation. 2. Is the Print Cartridge(s) correctly installed? Go to step 3. Reseat the Print Cartridge(s). Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 4. Complete. 3 Is the Print Cartridge a Xerox Print Cartridge? Go to step 5. Install a Xerox Print Cartridge. 4 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 5. Reseat the CRUM Connector. Go to step 5. 5 1. Check the wiring harness connector(s) between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Is the connector(s) securely connected? Go to step 6. Reconnect the connector(s). Go to step 6. 6 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 7. Replace the CRUM Harness. 7 Check the CRUM Connector for damages. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 8. 8 1. Replace the CRUM Connector. 2. Does the error still occur when the printer is turned On? Go to step 9. Complete. 9 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-960 … 093-962
• Description: Non-Xerox Print Cartridge Error (Yellow/Magenta/Cyan/Black) The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridge is installed. The following troubleshooting procedure applies to these errors. • Chain Link 093-960: Non-Xerox Toner, Invalid Yellow • Chain Link 093-961: Non-Xerox Toner, Invalid Magenta • Chain Link 093-962: Non-Xerox Toner, Invalid Cyan
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reinstall the Print Cartridge. 2 Does the error still occur? Go to step 3. Complete. 3 Reseat the Print Cartridge. Does the error still occur? Go to step 4. Complete. 4 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

• Code: 093-970 … 093-973
• Description: Insert Print Cartridge (Yellow/Cyan/Magenta/Black) The printer does not detect the Print Cartridge. The following troubleshooting procedure applies to these errors. • Chain Link 093-970: Insert Yellow Cartridge • Chain Link 093-971: Insert Magenta Cartridge • Chain Link 093-972: Insert Cyan Cartridge • Chain Link 093-973: Insert Black Cartridge
• Causes: • Print Cartridge Sensor, PL5.1.6 • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13 • Toner Sensor Harness, PL10.1.7
• Troubleshooting Guides: 1 1. Check the Print Cartridge for correct installation. 2. Is the Print Cartridge correctly installed? Go to step 3. Reseat the Print Cartridge 2 Does the error still occur? Go to step 3. Complete. 3 1. Replace the Print Cartridge. 2. Does the error still occur? Go to step 4. Complete. 4 1. Perform the CRU Sensor test: Service Mode > Printer Diag > Engine Diag > Sensor Test > CRU Sensor. • Yellow CRU Sensor • Magenta CRU Sensor • Black CRU Sensor • Cyan CRU Sensor 2. Does the number on the Control Panel increase by 1 when the Print Cartridge is reseated? Replace the MCU Board. Go to step 5. 5 1. Check the Toner Sensor wiring harness connectors between the Print Cartridge Sensor and the MCU Board. • Yellow: P/J19 and P/J191 • Magenta: P/J19 and P/J192 • Black: P/J19 and P/J193 • Cyan: P/J19 and P/J194 2. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 6. 6 Does the error still occur? Go to step 7. Complete. 7 Check the Toner Sensor Harness for continuity. 1. Disconnect P/J Harnesses from the MCU Board and the Print Cartridge Sensor. • Yellow: P/J19 and P/J191 • Magenta: P/J19 and P/J192 • Black: P/J19 and P/J193 • Cyan: P/J19 and P/J194 2. Check continuity between P/J connectors: • Yellow: P/J19 <=> P/J191 • Magenta: P/J19 <=> P/J192 • Black: P/J19 <=> P/J193 • Cyan: P/J19 <=> P/J194 Go to step 8. Replace the Toner Sensor Harness. 8 Check the Print Cartridge Sensor signal. 1. Disconnect P/J19 from the MCU Board. 2. Is there +3.3 V across the Toner Sensor Harness? • Yellow: J19-1 pin <=> J19-2 pin • Magenta: J19-4 pin <=> J19-5 pin • Black: J19-7 pin <=> J19-8 pin • Cyan: J19-10 pin <=> J19-11 pin Go to step 9. Replace the MCU Board. 9 Check the Print Cartridge Sensor for operation. 1. Measure the voltage across: • Ground <=> P/J19-3 pin (Yellow) • Ground <=> P/J19-6 pin (Magenta) • Ground <=> P/J19-9 pin (Black) • Ground <=> P/J19-12 pin (Cyan) 2. Does the voltage change when the paper is inserted into the sensor detecting point? Replace the MCU Board. Replace the Print Cartridge Sensor: • Black • Yellow/ Magenta/Cyan

• Code: 094-330
• Description: Transfer Unit CRUM Error The Transfer Unit CRUM ID error is detected. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Transfer Unit for correct installation. 2. Is the Transfer Unit correctly installed? Go to step 3. Reseat the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 3. Complete. 3 1. Replace the Transfer Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 094-422
• Description: Ready Transfer Unit Life The Transfer Unit is near or has reached its end of life. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Transfer Unit life using CentreWare IS. 2. Does the Level show 0%? Replace the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 094-910
• Description: Insert Transfer Unit The printer does not detect the Transfer Unit. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.1.20 • Front Cover Harness, PL1.2.11 • Right Side Harness, PL10.1.15
• Troubleshooting Guides: 1 Is the Transfer Unit installed correctly? Go to step 2. Reseat the Transfer Unit. 2 Does the error still occur? Go to step 3. Complete. 3 1. Check the wiring harness connectors P/ J27, P/J272, and P/J2721 between the MCU Board and the Transfer Unit. 2. Are the connectors securely connected? Go to step 4. Reconnect the connectors. 4 Check the Right Side Harness for continuity. 1. Disconnect P/J27 from the MCU Board. 2. Disconnect P/J272 from the Front Cover Harness. 3. Check continuity between P/J27 <=> P/ J272. Go to step 5. Replace the Right Side Harness. 5 Check the Front Cover Harness for continuity. 1. Disconnect P/J272 from the Right Side Harness. 2. Disconnect P/J2721 from the Transfer Unit. 3. Check continuity between P/J272 <=> P/ J2721. Go to step 6. Replace the Front Cover Harness. 6 1. Replace the Transfer Unit. 2. Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 094-911
• Description: Replace Transfer Unit The Transfer Unit has reached its end of life. The following troubleshooting procedure applies to this error.
• Causes: • Transfer Unit, PL4.1.1 • MCU Board, PL9.2.13
• Troubleshooting Guides: 1 1. Check the Transfer Unit life using CentreWare IS. 2. Does the Level show 0%? Replace the Transfer Unit. Go to step 2. 2 Does the error still occur when the printer is turned On? Replace the MCU Board. Complete.

• Code: 116-310, 116-311
• Description: Font ROM Error The printer controller has detected error. The following troubleshooting procedure applies to these errors. • Chain Link 116-310: Font ROM Error (ESS Font ROM Error) (Main) • Chain Link 116-311: Font ROM Error (ESS Font ROM Error) (Option)
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-314
• Description: Mac Address Error The printer controller has detected error. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-315
• Description: RAM Error The printer controller has detected error. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.2
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-316, 116-320
• Description: RAM Error The printer controller has detected RAM error. The following troubleshooting procedure applies to these errors. • Chain Link 116-316: RAM Error (DIMM Slot RAM W/R Check Fail) • Chain Link 116-320: RAM Error (DIMM Slot RAM Error)
• Causes: • Image Processor Board, PL9.1.20 • Memory Card (Option), PL9.1.22
• Troubleshooting Guides: 1 1. Verify the Memory Card is compatible with the printer. If the Memory Card was recently installed, it may not be compatible. 2. Is the Memory Card compatible? Go to step 2. Replace the Memory Card. 2 1. Check the Memory Card for correct installation. 2. Is the Memory Card correctly installed? Go to step 3. Complete. 3 1. Replace the Memory Card. 2. Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-317, 116-324, 116-327, 116-328
• Description: Controller Error The printer controller has detected error. The following troubleshooting procedure applies to these errors. • Chain Link 116-317: Controller Error (ROM Check Fail) (Main) • Chain Link 116-324: Controller Error (Illegal Exception) • Chain Link 116-327: Controller Error (Instruction Cache Error) • Chain Link 116-328: Controller Error (Data Cache Error)
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-323, 116-326, 116-390
• Description: NVRAM Error The printer controller has detected NVRAM error. The following troubleshooting procedure applies to these errors. • Chain Link 116-323: NVRAM Error (NVRAM1 W/R Check Fail) • Chain Link 116-326: NVRAM Error (NVRAM2 W/R Check Fail) • Chain Link 116-390: NVRAM Error (NVRAM1 Size and ID Check Fail)
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-343
• Description: ASIC Error The printer controller has detected error. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-350 … 116-355
• Description: Network Error Failure occurred on the Image Processor Board. The following troubleshooting procedure applies to these errors. • Chain Link 116-350: Network Error (On Board Network Communication Fail) • Chain Link 116-351: Network Error (On Board Network Ethernet BIST Parity/RAM R/W Error) • Chain Link 116-352: Network Error (On Board Network Internal Loopback Error) • Chain Link 116-355: Network Error (On Board Network Fatal Error)
• Causes: • Image Processor Board, PL9.1.20
• Troubleshooting Guides: 1 1. Check the Image Processor Board for correct installation. 2. Is the Image Processor Board correctly installed? Go to step 2. Reseat the Image Processor Board. Go to step 2. 2 Does the error still occur when the printer is turned On? Replace the Image Processor Board. Complete.

• Code: 116-367
• Description: Parallel Port Error Parallel Port error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.20 • Parallel Cable
• Troubleshooting Guides: 1 1. Check the Parallel cable connection. 2. Is the cable securely connected? Go to step 2. Reconnect the cable. Go to step 2. 2 Does the error still occur? Replace the Parallel Cable. Go to step 3. Complete. 3 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-392
• Description: MACPHY Chip Test Error MACPHY Chip Test error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.27
• Troubleshooting Guides: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-393
• Description: MACPHY Internal Loop Test Error MACPHY Internal Loop Test error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.27
• Troubleshooting Guides: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-394
• Description: MACPHY External Loop Test Error MACPHY External Loop Test error has occurred. The following troubleshooting procedure applies to this error.
• Causes: • Image Processor Board, PL9.1.27
• Troubleshooting Guides: 1 1. Reboot the printer. 2. Does the error still occur? Go to step 2. Complete. 2 1. Reseat the Image Processor Board. 2. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-396, 116-987
• Description: Scan Error Error occurs when scanning. The following troubleshooting procedure applies to these errors.
• Causes: • Scanner Controller Board, PL9.1.1
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting information on the Control Panel: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Change the Country Setting to the correct country. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 116-397, 116-398, 117-313
• Description: Controller Error Communication error has occurred while performing a copy job. The following troubleshooting procedure applies to these errors. • Chain Link 116-397: Controller Error (Communication Error with AIOC) • Chain Link 116-398: Controller Error (Communication Time Out with AIOC) • Chain Link 117-313: Controller Communication Error (ESS Data Transmission Error)
• Causes: • Scanner Controller Board, PL9.1.1 • Image Processor Board, PL9.1.20 • AIO-ESS Harness Assembly, PL10.1.14
• Troubleshooting Guides: 1 1. Turn the printer Off, wait for five seconds, and turn the printer back On. 2. Does the error still occur when copying? Go to step 2. Complete. 2 1. Check the wiring harness connector P/J480 on the Image Processor Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J48 on the Scanner Controller Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 4. Complete. 4 Check the AIO-ESS Harness for continuity. 1. Disconnect P/J48 from the Scanner Controller Board. 2. Disconnect P/J480 from the Image Processor Board. 3. Check continuity between P/J48 <=> P/J480. Go to step 5. Replace the AIO-ESS Harness Assembly. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying? Replace the Image Processor Board. Complete.

• Code: 116-397, 116-398, 117-313
• Description: Task Error Communication error has occurred while performing a copy job. The following troubleshooting procedure applies to these errors. • Chain Link 116-397: Controller Error (Communication Error with AIOC) • Chain Link 116-398: Controller Error (Communication Time Out with AIOC) • Chain Link 117-313: Controller Communication Error (ESS Data Transmission Error)
• Causes: • Scanner Controller Board, PL9.1.1 • Image Processor Board, PL9.1.20 • AIO-ESS Harness Assembly, PL10.1.14
• Troubleshooting Guides: 1 1. Turn the printer Off, wait for five seconds, and turn the printer back On. 2. Does the error still occur when copying? Go to step 2. Complete. 2 1. Check the wiring harness connector P/J480 on the Image Processor Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 3. Complete. 3 1. Check the wiring harness connector P/J48 on the Scanner Controller Board. Reseat the connector. 2. Does the error still occur when copying? Go to step 4. Complete. 4 Check the AIO-ESS Harness for continuity. 1. Disconnect P/J48 from the Scanner Controller Board. 2. Disconnect P/J480 from the Image Processor Board. 3. Check continuity between P/J48 <=> P/J480. Go to step 5. Replace the AIO-ESS Harness Assembly. 5 1. Replace the Scanner Controller Board. 2. Does the error still occur when copying? Replace the Image Processor Board. Complete.

• Code: 117-315, 117-350, 117-362
• Description: EEPROM Error EEPROM error has occurred. The following troubleshooting procedure applies to these errors. • Chain Link 117-315: EEPROM Error • Chain Link 117-350: EEPROM Error • Chain Link 117-362: EEPROM Error
• Causes: • Scanner Controller Board, PL9.1.1
• Troubleshooting Guides: 1 1. Turn the printer power Off and back On. 2. Does the error still occur? Go to step 2. Complete. 2 1. Check the Country setting: System > Admin Menu > Fax Settings > Country. 2. Is the Country setting correct? Go to step 3. Set the correct country setting. 3 1. Check the Scanner Controller Board for correct installation. Reseat the Scanner Controller Board. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 117-352
• Description: Controller Error Communication between the Scanner and the Controller has failed. The following troubleshooting procedure applies to this error.
• Causes: • Scanner Controller Board, PL9.1.1 • ADF Scanner Assembly, PL11.1.1
• Troubleshooting Guides: 1 Check the Scanner Lock. Is the Scanner Lock at the Unlock position? Go to step 2. Set the Scanner Lock to the Unlock position. 2 1. Check the wiring harness connectors P/J60, P/J62, P/J63, P/ J64, and P/J65 on the Scanner Controller Board. Reseat the connectors. 2. Does the error still occur when the printer power is turned On? Go to step 3. Complete. 3 1. Replace the ADF Scanner Assembly. 2. Does the error still occur when the printer is turned On? Replace the Scanner Controller Board. Complete.

• Code: 193-700
• Description: Non-Xerox Print Cartridge Installed The Printer does not have a genuine Xerox Print Cartridge installed. The following troubleshooting procedure applies to this error.
• Causes: • Print Cartridge (Y/M/C/K), PL5.1.17-20 • MCU Board, PL9.2.13 • CRUM Harness, PL10.1.9
• Troubleshooting Guides: 1 1. Check the Print Cartridge(s) for correct installation. 2. Is the Print Cartridge(s) correctly installed? Go to step 3. Reseat the Print Cartridge(s). Go to step 2. 2 Does the error still occur when the printer is turned On? Go to step 4. Complete. 3 Is the Print Cartridge a Xerox Print Cartridge? Go to step 5. Install a Xerox Print Cartridge. 4 1. Check the CRUM Connector for correct installation. 2. Is the connector securely connected? Go to step 5. Reseat the CRUM Connector. Go to step 5. 5 1. Check the wiring harness connector(s) between the CRUM Connector and the MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Is the connector(s) securely connected? Go to step 6. Reconnect the connector(s). Go to step 6. 6 Check the CRUM Harness for continuity. 1. Disconnect the wiring harnesses from the Connector CRUM and MCU Board. • Yellow: P/J31 and P/J311 • Magenta: P/J31 and P/J312 • Cyan: P/J31 and P/J313 • Black: P/J31 and P/J314 2. Check continuity between P/J connectors: • Yellow: P/J31 <=> P/J311 • Magenta: P/J31 <=> P/J312 • Cyan: P/J31 <=> P/J313 • Black: P/J31 <=> P/J314 Go to step 7. Replace the CRUM Harness. 7 Check the CRUM Connector for damages. Is the CRUM Connector damaged? Replace the CRUM Connector. Go to step 8. 8 1. Replace the CRUM Connector. 2. Does the error still occur when the printer is turned On? Go to step 9. Complete. 9 1. Replace the Print Cartridge. 2. Does the error still occur? Replace the MCU Board. Complete.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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