Xerox Phaser 6125 error and solving error codes

Xerox Phaser 6125 error and solving error codes

– Compatible Printer model: Xerox Phaser 6125
– Xerox Phaser 6125 Error Codes with quick guides:

• Code: -01
• Description: Insert Yellow/Cyan/Magenta/Black Cartridge The printer does not detect the Toner Cartridge. Non-Xerox Toner, Invalid Yellow/Magenta/Cyan/Black The Toner Cartridge CRUM ID error indicates that a non-Xerox Toner Cartridge is installed. Replace Yellow/Magenta/Cyan/Black The Toner Cartridge (Yellow/Magenta,/Cyan/Black) has reached its end of life. Yellow/Magenta/Cyan/Black Low The Toner Cartridge (Yellow/Magenta,/Cyan/Black) is near its end of life.
• Causes: • Toner Cartridge (Y/M/C/K), PL5.1.21-24 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Check the Toner Cartridge for correct installation. Is the Toner Cartridge correctly installed? Go to step 3. Go to step 2. 2 Reseat the Toner Cartridge. Make sure the lock key is in the lock position. Does the error still occur? Go to step 3. Complete. 3 Replace the Toner Cartridge. Does the error still occur? Go to step 4. Complete. 4 Check the Toner CRUM Harness for continuity 1. Disconnect J31 from the MCU Board. 2. Disconnect J311 (Y), J312 (M), J313 (C) or J314 (K) from the connector CRUM. Is each cable of J31 <=> J311, J312, J313 or J314 continuous? Go to step 5. Replace the Dispenser Assembly 5 Reseat plugs and jacks on the MCU Board. Does the error still occur when the power is turned OFF and ON? Go to step 6. Complete. 6 Measure the voltage at P31-3 <=> Ground. Is the voltage approximately +3.3VDC? Replace the Dispenser Assembly Replace the MCU Board.

• Code: -02
• Description: Waste Full, Yellow/Magenta/Cyan/Black Cartridge
• Causes: • Toner Cartridge (Y/M/C/K), PL5.1.21-24 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Replace the TONER CARTRIDGE. Does the error still occur when turning of and on the power? Replace the MCU Board. Complete.

• Code: -03
• Description: Insert Imaging Unit
• Causes: • MCU Board, PL8.2.13 • Imaging Unit, PL4.1.21
• Troubleshooting Guides: 1 Check the connectors between the MCU Board and Imaging Unit. Are P/J42 and P/J422 connected securely? Replace the Imaging Unit, then go to step 3. Securely reconnect P/J42 and/or P/J422, then go to step 2. 2 Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete 3 Does the error still occur when the power is turned OFF and ON? Replace the MCU Board. Complete

• Code: -04
• Description: Low Density Yellow/Magenta/Cyan/Black Cartridge
• Causes: • Dispenser Assy, PL5.1.1 • Toner Cartridge (Y,M,C,K), PL5.1.(21,22,23,24) • Transfer Unit Assy, PL6.1.7 • MCU Board, PL8.2.13 • Imaging Unit, PL4.1.21
• Troubleshooting Guides: 1 Use CWIS to determine the amount of toner remaining. Does CWIS report very little toner remaining? Replace the Toner Cartridge, then go to step 2. Go to step 3. 2 Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete 3 Check the Y, M, C, or K Toner Motor: Service Mode > Engine Diag > Motor Test > (Yellow, Magenta, Cyan, Black) Toner Motor. Does the Toner Motor function normally? During this check, defeat the Front Cover interlock switch. Go to step 4. Go to step 5. 4 Check the Dispenser Assy gears for shape and operation. Are the shape and operation of the gears of the DISPENSER ASSY normal? Go to step 9. Replace the Dispenser Assembly. 5 Check the connectors between the MCU Board and Dispenser Motor Assembly. Are P/J18 and P/J181 connected correctly? Go to step 7. Reconnect connector(s) P/ J18 and/or P/ J181 securely, then go to step 6. 6 Does the error still occur when the power is turned OFF and ON? Go to step 7. Complete 7 Check the Toner Motor Harness Assembly for continuity Disconnect J18 from the MCU Board for the Y or M Toner Motors, or J19 for the C or K Toner Motors. Disconnect J181 from the Y Motor, or J182 from the M Motor; or disconnect J191 for the C Motor, or J192 for the K Motor Is each cable of J18 <=> J181/J182 or J19 <=> J191/J192 continuous? Go to step 8. Replace the Dispenser Assembly. 8 Check the power to the Toner Motors Disconnect J18 and/or J19 from the MCU Board. On the MCU Board, is the voltage across P18-3, P18-8, P19-4 or P19-9 <= > ground about +24 VDC when the interlock switch (HARN ASSY INTERLOCK) is pushed. Replace the Dispenser Assembly. Replace the MCU Board. 9 Replace the Toner Cartridge (Y, M, C, or K), and check that the lock key is in the lock position. Does the error still occur when the power is turned OFF and ON? Go to step 10. Complete 10 Replace the Imaging Unit. Does the error still occur when the power is turned OFF and ON? Replace the Transfer Unit. Complete

• Code: -05
• Description: Insert Output to Tray/Manual Feed Waiting for side 2 to be set for manual duplex print.
• Causes:
• Troubleshooting Guides: 1 Check the customer operation Did the customer load the paper to the tray? Go to step 2. Load the paper. 2 Check the customer operation Did the customer load the paper to the tray too late? Try print again. Go to step 3. 3 Check the customer operation Did the customer load the paper to specified tray? Go to Load Manual Feed Try printing again.

• Code: -06
• Description: Load Manual Feed Size mismatch detected at Manual Feed Slot.
• Causes: Image Processor Board (PL8.1.9) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Check the paper size Does the paper size being used meet the specification? Go to step 3. Use paper that meets the specifications, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete 3 Check the print data, paper (print media), and paper setting for the following, and correct the incorrect items: • Is the paper suitable for the print data? • Does the paper setting match the paper? • Is the paper setting suitable for the print data? Does the error still occur when printing? Go to step 4. Complete 4 Insert a sheet of paper that is suitable for the print data and the paper settings in the Manual Feed Slot. Does the error still occur when printing? Replace the MCU Board and go to step 5. Complete 5 Does the error still occur when printing? Replace the Image Processor Board. Compl

• Code: -07
• Description: Load Manual Feed No paper detected at Manual Feed Slot.
• Causes: Left Side Harness Assy (PL3.1.18) Photo Sensor (PL3.2.13) SSI Actuator (PL3.2.14) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Check the paper for loading and setting Check that the paper in use meets the print job requirements Does the error still occur after reloading the paper and changing the paper settings that the print job requires? Go to step 2. Complete 2 Reset the side guides. Does the error still occur when printing? Go to step 3. Complete 3 Insert a sheet of paper that is suitable for the print data and the paper settings into the Manual Feed Slot. Does the error still occur when printing? Go to step 4. Complete 4 Check the SSI Actuator for shape and operation Are the shape and operation of the SSI Actuator normal? Go to step 5. Reseat the SSI Actuator. If broken or damaged, replace the SSI Actuator. 5 Check the Manual Feed Sensor (Photo Sensor) for operation. Perform the Manual Feed Sensor test: Service Mode > Engine Diag > Sensor Test > Manual Feed Sensor Does the number on the screen increase by one, when the SSI Actuator is operated? Replace the MCU Board. Go to step 6. 6 Check the connectors of the Photo Sensor (SSI No Paper Sensor) for connection Check the connections between the MCU Board and Photo Sensor (SSI No Paper Sensor). Are P/J23 and P/J233 connected correctly? Go to step 8. Reconnect the connector(s) P/ J23 and/or P/ J233 correctly, then go to step 7. 7 Does the error still occur when printing? Go to step 8. Complete 8 Check the Left Side Harness Assy for continuity Disconnect J23 from the MCU Board. Disconnect J233 from the Photo Sensor. Is each cable of J23 <=> J233 continuous? Go to step 9. Replace the Feeder Assy or Left Side Harness Assy. 9 Check the power to the Photo Sensor Disconnect J23 from the MCU Board. Is the voltage across P23-6pin <=> ground on the MCU Board, about +3.3 VDC? Go to step 10. Replace the MCU Board. 10 Check the Photo Sensor for operation Check the voltage across J23-8pin <=> ground on the MCU Board. Does the voltage change, when the SSI Actuator is operated? Replace the MCU Board. Replace the Feeder Assy.

• Code: -08
• Description: Load Tray Size mismatch detected at Tray.
• Causes: Image Processor Board (PL8.1.9) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Check the paper size Does the paper size being used meet the specification? Go to step 3. Use paper that meets the specifications, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete 3 Check the print data, paper (print media), and paper setting for the following, and correct the incorrect items: • Is the paper suitable for the print data? • Does the paper setting match the paper? • Is the paper setting suitable for the print data? Does the error still occur when printing? Go to step 4. Complete 4 Reload the paper tray with the correct paper and return the tray to the printer. Does the error still occur when printing? Go to step 5. Complete 5 Replace the MCU Board. Does the error still occur when printing? Replace the Image Processor Board. Complete

• Code: -09
• Description: Load Tray/Tray Empty No paper detected in tray.
• Causes: Left Side Harness Assy (PL3.1.18) Photo Sensor (PL3.2.13) Paper Feeder (PL3.1.3) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Check the paper for loading and setting Check that the paper in use meets the print job requirements Does the error still occur after reloading the paper and changing the paper settings that the print job requires? Go to step 2. Complete 2 Check the No Paper Actuator for shape and operation Pull the paper tray out. Are the shape and operation of the No Paper Actuator normal? Go to step 3. Reseat the No Paper Actuator. If broken or deformed, replace the Feeder Assembly. 3 Check the Tray No Paper Sensor (Photo Sensor) for operation Pull the CASSETTE ASSY 250 out. Perform the Tray No Paper test: Service Mode > Engine Diag > Sensor Test > Tray No Paper Does the number on the screen increase by one, when the actuator of the Tray No Paper Sensor (Photo Sensor) is operated? Replace the MCU Board. Go to step 4. 4 Check the connectors of the Tray No Paper Sensor (Photo Sensor) for connection Check the connections between the MCU Board and Photo Sensor. Are P/J23 and P/J234 connected correctly? Go to step 5. Reconnect the connector(s) P/ J23 and/or P/ J234 correctly. 5 Check the Left Side Harness Assy for continuity Disconnect J23 from the MCU Board. Disconnect J234 from the Photo Sensor. Is each cable of J23 <=> J234 continuous? Go to step 6. Replace the Feeder Assy or Left Side Harness Assy. 6 Check the power to the Tray No Paper Sensor (Photo Sensor) Disconnect J23 from the MCU Board. Is the voltage across P23-9pin <=> ground on the MCU Board, about +3.3 VDC? Go to step 7. Replace the MCU Board. 7 Check the Tray No Paper Sensor (Photo Sensor) for operation Check the voltage across J23-11pin <=> ground on the MCU Board. Does the voltage change, when the Tray No Paper Sensor actuator is operated? Replace the MCU Board. Replace the Photo Sensor.

• Code: -10
• Description: Front Cover Open The Front Cover is open.
• Causes: • MCU Board, PL8.2.13 • Front Cover, PL1.1.7 • Interlock Harness, PL9.1.3
• Troubleshooting Guides: 1 Is the Front Cover damaged? Replace the Front Cover. Go to step 2. 2 Check the Interlock Switch for operation. Perform the Cover Open Sensor test: Service Mode > Engine Diag > Sensor Test > Cover Open Sensor. Does the Switch operate properly? Replace the MCU Board. Go to step 3. 3 Measure the voltage a P44-1 <=> ground. Does the voltage measure +24 VDC? Go to step 4. Replace the LVPS. 4 Replace the Interlock Switch Harness. Does the error still occur? Replace the MCU Board. Complete.

• Code: -11
• Description: Side Door Open The Side Door (Toner Access Door) is open.
• Causes: • MCU Board, PL8.2.13 • Cover Window Tnr (Toner Access Door), PL1.1.5 • Switch (Side door interlock), PL5.1.9
• Troubleshooting Guides: 1 Is the Toner Access Door damaged? Replace the Toner Access Door. Go to step 2. 2 Open and close the Toner Access Door. Is the door latched correctly? Go to step 3. Reseat or replace the Toner Access Door. 3 Check the Side R Switch (SWITCH) for operation Perform the Side Switch test: Service Mode > Engine Diag > Sensor Test > Side Switch. Does the number on the screen increase by one when the Toner Access Door is closed and opened? Replace the MCU Board. Go to step 4. 4 Check the Side Switch Harness for continuity 1. Disconnect J29 from the MCU Board. 2. Disconnect J291 from the Side Switch. Is each cable of J29 <=> J291 continuous? Replace the Switch (R Side Door) then go to step 5. Replace the Harn Assy Side SW. 5 Does the error still occur when the power is turned OFF and ON? Replace the MCU Board. Complete

• Code: 010-317
• Description: Insert Fuser The printer detects that the Fuser is not installed.
• Causes: Fuser (PL6.1.1) Fuser Harness Assy (PL6.1.2) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Reseat the Fuser. Warning: Start the operation after the Fuser has cooled down. Does the error still occur when the power is turned OFF and ON? Go to step 2. Complete 2 Check the connectors for connection Remove the Fuser. Warning: Start the operation after the Fuser has cooled down. Check the connections between the MCU Board and Fuser. Are P/J17 and P/J171 connected correctly? Go to step 4. Reconnect the connector(s) P/ J17 and/or P/ J171 correctly, then go to step 3. 3 Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Check the Fuser Harness Assy for continuity Remove the Fuser. Warning: Start the operation after the Fuser has cooled down. Disconnect J17 from the MCU Board. Is each cable of J17 <=> P171 continuous? NOTE: P171 is attached to the frame. Go to step 5. Replace the Fuser Harness Assy. 5 Check the resistances of Temp. Sensor in the Fuser Remove the Fuser. Warning: Start the operation after the Fuser has cooled down. Check the resistances across the following pins of the removed Fuser. J171-5 <=> J171-4 J171-6 <=> J171-8 J171-6 <=> J171-7 Can the resistances be measured? (The resistances are 7 k-ohm at 180 degrees C). Replace the MCU Board Replace the Fuser. After replacing the Fuser, be sure to reset the life counter value.

Solve Xerox Phaser 6125 Error codes

• Code: 010-351
• Description: Replace Fuser / Fuser Life The Fuser has reached end of life.
• Causes: Fuser (PL6.1.1) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Check the life counter value of the Fuser Does the life counter value show the near of the end? Replace the Fuser. After replacing the Fuser, be sure to reset the life counter value. Go to step 2. 2 Check after reseating the Fuser Reseat the Fuser. Warning: Start the operation after the Fuser has cooled down. Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete 3 Check after replacing the Fuser Replace the Fuser. Warning: Start the operation after the Fuser has cooled down. Does the error still occur when the power is turned OFF and ON? NOTE: After replacement, be sure to clear the life counter value. Replace the MCU Board. Complete

• Code: 010-397
• Description: Fuser Error
• Causes: Fuser (PL6.1.1) LVPS Board (PL8.2.1) MCU Board (PL8.2.13)
• Troubleshooting Guides: 1 Does the error still occur when the power is turned OFF and ON? Go to step 2. Complete 2 Check after reseating the Fuser Reseat the Fuser. Warning: Start the operation after the Fuser has cooled down. Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete 3 Check the connectors for connection Remove the Fuser. Warning: Start the operation after the Fuser has cooled down. Check the connections between the MCU Board (P/J17) and Fuser (P/ J171). Check the connections between the Fuser (P/J171) and LVPS Board (P/ J47). Check the connections between the LVPS Board (P/J501 and P/J502) and MCU Board (P/J14 and P/J15). Are these connectors connected correctly? Go to step 5. Reconnect the connector(s) P/ J17, P/J47, P/ J171, P/J501, P/ J502, P/J14 and/or P/J15 correctly, then go to step 4.’ 4 Does the error still occur when the power is turned OFF and ON? Go to step 5. Complete 5 Check the Fuser Harness Assy for continuity Disconnect J17 from the MCU Board. Disconnect J47 from the LVPS Board. Is each cable of J17 and J47 <=> P171 continuous? NOTE: P171 is attached to the frame. Go to step 6. Replace the Fuser Harness Assy. 6 Check the LVPS Harness Assy for continuity Disconnect J14 from the MCU Board. Disconnect J501 from the LVPS Board. Is each cable of J14 <=> J501 continuous? Go to step 7. Replace the LVPS Harness Assy. 7 Check after replacing the Fuser Replace the Fuser. Warning: Start the operation after the Fuser has cooled down. Does the error still occur when the power is turned OFF and ON? NOTE: After replacement, be sure to clear the life counter value. Go to step 8. Complete 8 Check after replacing the LVPS Board Replace the LVPS Board. Complete

• Code: 016-500, 016-501, 016-502
• Description: Flash Memory Errors • Chain Link 016-500: Erase Flash Error • Chain Link 016-501: Write Flash Error • Chain Link 016-502: Verify Flash Error
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the download file Was the correct file downloaded? Go to step 2. Re-download the correct file. 2 Check the connection between PC and printer Are the PC and the printer correctly connected by USB or LAN? Go to step 4. Go to step 3. 3 Disconnect and reconnect the USB or network cable. Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Reseat plugs and jacks on the Image Processor Board (refer to the procedure on page 8-60). Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 5 Re-download the correct file from the Xerox web site. Does the error still occur when the power is turned OFF and ON? Replace the Image Processor Board. Complete

• Code: 016-718
• Description: Out of Memory The printer memory is full and cannot continue to print. Print job requires additional memory.
• Causes: • Image Processor Board, PL8.1.9 • Memory Card (Option)
• Troubleshooting Guides: 1 1. Check the required memory for the print job. 2. Print a small size file (like a Windows test print). 3. Does the error still occur? Go to step 2. Add memory card or separate the print job. 2 Reseat the memory card. Does the error still occur? Go to step 3. Complete. 3 Check the memory card capacity. Print the printer Configuration Page: Menu > Information Pgs > Configuration. Is the memory capacity correct, including the optional memory? Go to step 4. Replace the Image Processor Board. 4 Replace the memory card. Does the error still occur? Replace the Image Processor Board.

• Code: 016-720
• Description: PDL Error Error relating to Printer Command Language (PCL) has occurred.
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the print job. 1. Print a small print job (like a Windows test print). 2. Does the error still occur? Go to step 2. Complete. 2 Reseat plugs and jacks on the Image Processor Board. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 016-737
• Description: Flash Memory Errors • Chain Link 016-737: Format Error
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the download file Was the correct file downloaded? Go to step 2. Re-download the correct file. 2 Check the connection between PC and printer Are the PC and the printer correctly connected by USB or LAN? Go to step 4. Go to step 3. 3 Disconnect and reconnect the USB or network cable. Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Reseat plugs and jacks on the Image Processor Board (refer to the procedure on page 8-60). Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 5 Re-download the correct file from the Xerox web site. Does the error still occur when the power is turned OFF and ON? Replace the Image Processor Board. Complete

• Code: 016-738, 016-739, 016-740
• Description: MPC Error Multi-Protocol Network Card error occurs. • 016-738: MPC Error (Download Initial Error) • 016-739: MPC Error (Reseat MPC) • 016-740: MPC Communication Error
• Causes: • Multi-Protocol Network Card (Option), PL8.1.11 • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Multi-Protocol Network Card (MPC) for correct installation. Is the MPC correctly installed? Go to step 2. Reseat the MPC. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 Replace the Multi-Protocol Network Card. Replace the Image Processor Board. Complete.

• Code: 016-742 … 016-745
• Description: Flash Memory Errors • Chain Link 016-742: Invalid ID • Chain Link 016-743: Range Chk Error • Chain Link 016-744: Check Sum Error • Chain Link 016-745: Header Error
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the download file Was the correct file downloaded? Go to step 2. Re-download the correct file. 2 Check the connection between PC and printer Are the PC and the printer correctly connected by USB or LAN? Go to step 4. Go to step 3. 3 Disconnect and reconnect the USB or network cable. Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Reseat plugs and jacks on the Image Processor Board (refer to the procedure on page 8-60). Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 5 Re-download the correct file from the Xerox web site. Does the error still occur when the power is turned OFF and ON? Replace the Image Processor Board. Complete

• Code: 016-799
• Description: Invalid Job Error occurs when the configuration of the printer does not match the printer driver.
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the paper size. Does the paper meet the specifications? Go to step 2. Replace the paper. 2 Check the paper size setup on the Control Panel: Menu > Tray Settings > Paper Size. Go to step 4. Go to step 3. 3 Set the paper size in the Control Panel to match the paper in the tray. Does the error still occur? Replace the Image Processor Board. Complete. 4 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 018-310 … 018-317
• Description: MPC Error Multi-Protocol Network Card error occurs. • 018-310: MPC Error (NIC Controller Communication) • 018-311: MPC Error (NIC Flash ROM Boot Module Checksum Error) • 018-312: MPC Error (……) • 018-313: MPC Error (NIC Flash ROM Application Module Checksum Error) • 018-314: MPC Error (NIC MAC Address Checksum Error) • 018-315: MPC Error (NIC Ethernet BIST Parity/RAM R/W Error) • 018-316: MPC Error (NIC Internal Loopback Error) • 018-317: MPC Error (NIC Fatal Error)
• Causes: • Multi-Protocol Network Card (Option), PL8.1.11 • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Multi-Protocol Network Card (MPC) for correct installation. Is the MPC correctly installed? Go to step 2. Reseat the MPC. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 Replace the Multi-Protocol Network Card. Replace the Image Processor Board. Complete.

• Code: 018-319
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Onboard Network OS error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 024-340
• Description: MCU Firmware Error The MCU Board detected a firmware error.
• Causes: • MCU Board, PL8.2.13 • HVPS, PL5.1.17
• Troubleshooting Guides: 1 Check the firmware version Is the firmware the latest version? Go to step 2. Upgrade the firmware, then go to step 2. 2 Reseat the connectors on the MCU Board. Does the error still occur when the power is turned OFF and ON? Replace the MCU Board then go to step 3. Complete. 3 After replacing the MCU Board, does the error still occur when the power is turned OFF and ON? Go to Electrical Noise. Complete

• Code: 024-360
• Description: Download Mode The MCU downloaded file is invalid.
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the download firmware Is the correct firmware downloaded? Go to step 2. Download the correct firmware. 2 Check the Image Processor Board installation Reseat all connectors on the Image Processor Board. Does the error still occur when downloading the firmware? Replace the Image Processor Board.

• Code: 024-362
• Description: PAGEC Time Error
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the error Does the error still occur when turning off and on the power? Go to step 2. Complete. 2 Check the Image Processor Board installation Reseat plugs and jacks on the Image Processor Board. Does the error still occur when turning off and on the power? Replace the Image Processor Board. Complete.

• Code: 024-371
• Description: MCU Communication Error The MCU Board detected a communication error.
• Causes: • MCU Board, PL8.2.13 • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check connectors P/J10 on the MCU Board and P/J101 on the Image Processor Board. Are the connectors securely connected? Go to step 3. Reconnect the connector(s) P/ J10 and/or P/ J101 correctly, then go to step 2. 2 Cycle the power. Does the error still occur? Go to step 3 Complete. 3 Replace the Image Processor Board. Does the error still occur? Replace the MCU Board. Complete.

• Code: 041-340
• Description: MCU NVRAM Error Engine NVRAM is corrupted.
• Causes: • Toner Cartridge, PL5.1.21/5.1.22/ 5.1.23/5.1.24 • Transfer Unit, PL6.1.7 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Check the error Does the error still occur when turning off and on the power? Go to step 2. Complete 2 Check the failure parts Is the “ADDR: 1***” displayed? Replace the MCU Board. Go to step 3. 3 Check the failure parts Is the “ADDR: 30**” displayed? Replace the Transfer Unit. Go to step 4. 4 Check the failure parts Is the “ADDR: 31**” displayed? Replace the Yellow Toner Cartridge. Go to step 5. 5 Check the failure parts Is the “ADDR: 32**” displayed? Replace the Magenta Toner Cartridge. Go to step 6. 6 Check the failure parts Is the “ADDR: 33**” displayed? Replace the Cyan Toner Cartridge. Replace the Black Toner Cartridge.

• Code: 042-313
• Description: Fan Motor Error The Fan Motor is not in operation.
• Causes: • MCU Board, PL8.2.13 • LVPS Harness Assy, PL9.1.3 • FAN, PL8.1.1 • LVPS Board, PL8.2.1
• Troubleshooting Guides: 1 Perform the Fan test: Service Mode > Engine Diag > Fan HIGH. Does the Fan operate properly? Replace the MCU Board. Go to step 2. 2 Check the connection between the FAN and LVPS. Is P/J503 on the LVPS connected correctly? Go to step 4. Reconnect the connector P/ J503 correctly, then go to step 3. 3 Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Check the connections between the LVPS and MCU Board. Are P/J501 and P/J14 connected correctly? Go to step 6. Reconnect the connector(s) P/ J501 and P/J14 correctly, then go to step 5. 5 Does the error still occur when the power is turned OFF and ON? Go to step 7. Complete 6 Disconnect J503 from the LVPS. defeat the front cover interlock and measure the voltage across P503-1pin <=> ground on the LVPS. Does the voltage read about +24 VDC? Replace the Fan. Replace the LVPS, then go to step 7. 7 Does the error still occur when the power is turned OFF and ON? Replace the MCU Board. Complete

• Code: 042-325
• Description: Motor Error The Main Motor has failed.
• Causes: • MCU Board, PL8.2.13 • Main Drive Assembly, PL8.1.2
• Troubleshooting Guides: 1 Check the Imaging Unit for correct installation. Is the Imaging Unit seated correctly? Go to step 3. Reseat the Imaging Unit and cycle the power. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Close the Front Cover. 2. Perform the Main Motor test: Service Mode > Engine Diag > Motor Test > Main Motor FULL2. Does the Motor operate properly? Replace the MCU Board. Go to step 4. 4 Check the wiring harness connectors P/J21 and P/J211 between the MCU Board and the Main Drive. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 5. 5 Turn the power Off, then On. Does the error still occur? Go to step 6. Complete. 6 Check the Main Drive for correct installation. Is the Main Drive securely installed? Go to step 8. Reseat the Main Drive. Go to step 7. 7 Does the error still occur? Go to step 8. Complete. 8 Check the Main Drive signal. 1. Disconnect P/J21 on the MCU Board. 2. Are there +24 V across ground <=> J21-2/J21-4 when the Interlock Switch is activated? Replace the Main Drive Assembly. Replace the MCU Board.

• Code: 042-326
• Description: Sub Motor Error The Sub Motor has failed.
• Causes: • MCU Board, PL8.2.13 • Sub Drive Assembly, PL7.1.1
• Troubleshooting Guides: 1 Check the Imaging Unit and Fuser for correct installation. Are the Imaging Unit and Fuser correctly installed? Go to step 3. Reseat the Imaging Unit and Fuser. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 1. Close the Front Cover. 2. Perform the Sub Motor test: Service Mode > Engine Diag > Motor Test > Sub Motor FULL2. Does the Sub Motor operate properly? Replace the MCU Board. Go to step 4. 4 Check the wiring harness connectors P/J22 and P/J221 between the MCU Board and the Sub Drive Assembly. Are the connectors securely connected? Go to step 6. Reconnect the connectors. Go to step 5. 5 Does the error still occur? Go to step 6. Complete. 6 Check the Sub Drive Assembly for correct installation. Is it correctly installed? Go to step 8. Reseat the Main Drive. Go to step 7. 7 Does the error still occur? Go to step 8. Complete. 8 Check power to the Sub Drive Assembly. 1. Disconnect P/J22 from the MCU Board. 2. Are there +24 V across J22-2/J22-4 <=> ground when the Interlock Switch is activated? Replace the Sub Drive Assembly. Replace the MCU Board.

• Code: 042-372
• Description: K Mode Sol Error K Mode Solenoid (Color Mode Switching Solenoid) error is detected.
• Causes: • Feed Drive Assembly (Drive Assy PH), PL7.1.4 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Reseat the Imaging Unit. Does the error still occur when the power is turned OFF and ON? Go to step 2. Complete 2 Perform the K Mode Solenoid test: Service Mode > Motor Test > K Mode Solenoid. During this check, close the Front Cover. Does the solenoid click when the K Mode Solenoid check is performed? Go to step 7. Go to step 3. 3 Check the connection between the MCU Board and K Mode Solenoid. Is P/J24 connected securely? Go to step 5. Reconnect the connector P/J24 correctly, then go to step 4. 4 Does the error still occur when the power is turned OFF and ON? Go to step 5. Complete 5 Check the power to the K Mode Solenoid Disconnect J24 from the MCU Board. Is the voltage across P24-1pin <=> ground on the MCU Board, about +24 VDC when the Interlock Switch (HARN ASSY INTERLOCK) is pushed? Go to step 6. Replace the MCU Board. 6 Check the K Mode Solenoid for resistance Disconnect P/J24 from the MCU Board. Is the resistance across J24-1 and J24-2 about 80 to 110-ohm? Replace the MCU Board. Replace the Feed Drive Assembly. 7 Check that the Feed Drive Assembly is properly installed. If not, install correctly. Does the error still occur when the printer is powered on? Go to step 8 Complete 8 Check the connections between the MCU Board and K Mode Sensor. Are P/J26 and P/J261 connected securely? Go to step 10. Reconnect the connector(s) P/ J26 and/or P/ J261 correctly, then go to step 9. 9 Does the error still occur when the power is turned OFF and ON? Go to step 10. Complete 10 1. Disconnect J26 from the MCU Board. 2. Measure the voltage across P26-1 <=> ground on the MCU Board. Is the voltage about +3.3 VDC? Go to step 11. Replace the MCU Board. 11 1. Remove the Feed Drive Assembly from the printer, but let P/J261 and P/J24 remain connected. 2. Perform the K Mode Sensor test: Service Mode > Sensor Test > K Mode Sensor. During this check, close the Front Cover. Does the voltage change, when a piece of paper is inserted into the gap of the K Mode Sensor? Replace the MCU Board. Replace the Feed Drive Assembly.

• Code: 061-370
• Description: Laser Error An error was detected in the Laser Unit.
• Causes: • ROS (Laser Unit) Kit, PL4.1.99 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Check the Laser Unit for correct installation. Is the Laser Unit correctly installed? Go to step 3. Reinstall the Laser Unit. Go to step 2. 2 Cycle the power. Does the error still occur? Go to step 3. Complete. 3 Check the wiring harness connectors P/J40, P/J41, P/J411, and P/J412 between the MCU Board and the Laser Unit. Are the connectors securely connected? Go to step 5 Reconnect the connectors. Go to step 4. 4 Cycle the power. Does the error still occur? Go to step 5. Complete. 5 Replace the Laser Unit. Does the error still occur? Replace the MCU Board. Complete.

• Code: 091-916
• Description: Replace Imaging Unit/PHD CRUM Error
• Causes: • MCU Board, PL8.2.13 • Imaging Unit, PL4.1.21
• Troubleshooting Guides: 1 Check the Imaging Unit type Is the correct Imaging Unit installed? Go to step 3. Replace with the correct Imaging Unit, then go to step 2. 2 Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete 3 Reseat the Imaging Unit. Does the error still occur when the power is turned OFF and ON? Go to step 4. Complete 4 Check the connectors to the MCU Board and Imaging Unit. Are P/J42 and P/J422 connected correctly? Go to step 6. Reconnect the connector(s) P/ J42 and/or P/ J422 securely, then go to step 5. 5 Does the error still occur when the power is turned OFF and ON? Go to step 6. Complete 6 Replace the Imaging Unit. Does the error still occur when the power is turned OFF and ON? Replace the MCU Board. Complete

• Code: 092-310
• Description: CTD Sensor Error/CTD Sensor/Check Unit
• Causes: • Left Side Harness, PL3.1.18 • MCU Board, PL8.2.13 • Transfer Unit, PL6.1.7
• Troubleshooting Guides: 1 Check the ADC Sensor Window Open the Front Cover. Is the ADC Sensor window dirty? Go to step 2. Go to step 3. 2 1. Turn off the power, and gently wipe the ADC Sensor window with a clean dry cloth or cotton swab. 2. After wiping the window, close the Front Cover. Does the error still occur when the power is turned OFF and ON? Go to step 3. Complete. 3 Check the Transfer Unit belt. Open the Front Cover. Is there any damage on the belt surface? Replace the Transfer Unit. Go to step 4. 4 Check the connections between the MCU Board and Transfer Unit. Are both P/J28 and P/J281 connected correctly? Go to step 6. Reconnect P/ J28 and/or P/ J281 correctly, then go to step 5. 5 Does the error still occur when the power is turned OFF and ON? Go to step 6. Complete 6 Check the Left Side Harness for continuity 1. Disconnect J281 from the Transfer Unit. 2. Disconnect J28 from the MCU Board. Is each cable of J281 <=> J28 continuous? Go to step 7. Replace the Feeder Assy or Left Side Harness Assy. 7 Check the power to the ADC Sensor 1. Disconnect J28 from the MCU Board. 2. Measure the voltage between P28-1 and ground. Does the voltage measure about +5 VDC? Replace the Transfer Unit Replace the MCU Board

• Code: 092-661
• Description: Env Sensor Error Humidity sensor error is detected.
• Causes: • Humidity Sensor, PL8.2.7 • MCU Board, PL8.2.13
• Troubleshooting Guides: 1 Reseat the connector (P/J201) on the Humidity Sensor. Does the error still occur when the power is turned OFF and ON? Go to step 2. Complete 2 Check the power to Humidity Sensor. 1. Disconnect the connector of J20 from the MCU Board. 2. Measure the voltage across P20-4 <=> ground on the MCU Board Is the voltage about +5 VDC? Replace the Humidity Sensor. Replace the MCU Board.

• Code: 094-330
• Description: DTB Life Over/Transfer Life
• Causes: • MCU Board, PL8.2.13 • Transfer Unit, PL6.1.7
• Troubleshooting Guides: 1 Check the life counter value of the Transfer Belt: Service Mode > Parameter > Life DTB Waste. Is the life count value near the maximum? Replace the Transfer Unit. Replace the MCU Board.

• Code: 116-310
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. Font ROM Error Chain Link 116-310: (Main Font ROM checksum error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-314
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. MACaddress Error Chain Link 116-314: (MACaddress checksum error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-315
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. RAM Error Chain Link 116-315: (RAM W/R failure at initialization)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-316, 116-320
• Description: RAM Error • 116-316: RAM Error (DIMM Slot RAM W/R Check Fail) • 116-320: RAM Error (DIMM Slot RAM Error)
• Causes: • Image Processor Board, PL8.1.9 • Memory Card (Option)
• Troubleshooting Guides: 1 Verify RAM is compatible with the printer. If RAM was recently installed, it may not be compatible. Is RAM compatible? Go to step 2. Replace the Memory Card. 2 Check the Memory Card for correct installation. Is the Memory Card correctly installed? Go to step 3. Complete. 3 Replace the Memory Card. Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-317
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Program ROM checksum error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-323
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (NVRAM1 W/R Check failure)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-324
• Description: Network/FontROM/MACaddress/RAM/Controller/NV(CPU Illegal Exception)RAM/ASIC Error Failure occurred on the Image Processor Board.
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-326
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (NVRAM2 W/R Check failure)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-327
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Instruction Cache checksum error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-328
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Data Cache checksum error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-333
• Description: MPC Error Multi-Protocol Network Card error occurs. MPC Error (PCI Option #0 Failure)
• Causes: • Multi-Protocol Network Card (Option), PL8.1.11 • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Multi-Protocol Network Card (MPC) for correct installation. Is the MPC correctly installed? Go to step 2. Reseat the MPC. Go to step 2. 2 Does the error still occur? Go to step 3. Complete. 3 Replace the Multi-Protocol Network Card. Replace the Image Processor Board. Complete.

• Code: 116-343
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. ASIC Error
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-350
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Onboard Network Communication fail)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-351
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Onboard Network Ethernet BIST Parity/RAM R/W error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-352
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Onboard Internal Loopback error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-355
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (Onboard Network Fatal error)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

• Code: 116-390
• Description: Network/FontROM/MACaddress/RAM/Controller/NVRAM/ASIC Error Failure occurred on the Image Processor Board. (NVRAM1 Size and ID Check failure)
• Causes: • Image Processor Board, PL8.1.9
• Troubleshooting Guides: 1 Check the Image Processor Board for correct installation. Is the Image Processor Board correctly installed? Go to step 2. Reseat plugs and jacks on the Image Processor Board. Go to step 2. 2 Does the error still occur? Replace the Image Processor Board. Complete.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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