Xerox Phaser 6010 error and solving error codes

Xerox Phaser 6010 error and solving error codes

– Compatible Printer model: Xerox Phaser 6010
– Xerox Phaser 6010 Error Codes with quick guides:

• Code: 010-397
• Description: Fuser Error The Fuser has failed.
• Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Reseat the Fuser. • Cycle printer power. • If the problem persists, follow the procedure below.
  1 Reseat the Fuser and cycle system power. Does the error persist? Go to step 2. Complete. 2 Check these connections • MCU Board P/J26 and P/J18. • LVPS P/J201. Are the connectors secure? Go to step 3. Secure the connectors. 3 Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J26 and P/J18 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to step 4. 4 Replace the Fuser. Does the error persist? Replace the MCU Board. Complete.

• Code: 016-500, 016-501, 016-502
• Description: Firmware Errors The firmware download to the printer failed. • 016-500: Erase Flash Error • 016-501: Write Flash Error • 016-502: Verify Flash Error • 116-315: RAM Error • 116-317: Controller Error • 116-324: Controller Error • 116-326: NVRAM Error • 116-343: ASIC Error
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
• Troubleshooting Guides: 1 Replace the LED Driver Board. Does the error persist when the power is turned on? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.

• Code: 016-718
• Description: Memory Overflow. The print job size exceeded memory.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check the memory. Print the Configuration page to determine the amount of memory installed. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2 Reseat all connections on the IP Board. Does the error persist? Go to step 3 Complete. 3 Replace the IP Board. Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Complete.

• Code: 016-720
• Description: PDL Error
• Causes:
• Troubleshooting Guides: The 016-720 error is caused because there is something in the image that cannot be resolved by the driver.

• Code: 016-737 … 016-745
• Description: Download Errors The system firmware file is corrupt or communications to the printer failed. • 016-737: Download ID Error • 016-741: Download Range Error • 016-742: Download header Error • 016-743: Download Check Sum Error • 016-744: Download Format Error • 016-745: Download Protect Error
• Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the IP Board. Does the error persist? Replace the MCU Board, and then go to step 2. Complete. 2 Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 016-799
• Description: Invalid Job 016-799 Invalid print job settings.
• Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 3. Complete. 2 Replace the IP Board. Does the error persist? Go to step 4. Complete. 3 Replace the MCU Board. Complete.

• Code: 024-340
• Description: Firmware Error 024-340 A firmware error has occurred.
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the MCU Board. Does the error persist? Perform the Electrical Noise check. Complete.

• Code: 024-360
• Description: Download Error MCU firmware download failure.
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2 Replace the MCU Board. Does the error persist? Go to step 3. Contact your designated field support for assistance.

• Code: 024-371
• Description: MCU Comm Error 024-371 Communication has failed between the MCU and IP Boards.
• Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Reseat connections to the Image Processor and MCU Boards then cycle system power; Does the error persist? Go to step 2. Complete. 2 Check the Image Processor Harness continuity. Disconnect the I/P Board P/J402 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3 Replace the I/P Board. Does the error persist? Replace the MCU Board. Complete

• Code: 024-958
• Description: Paper Size Mismatch The size of paper in the Main Paper Tray, or Bypass Tray, does not match the specified print size.
• Causes: • Registration Sensor, PL2.3.5 • Harn assy rkn sns, PL2.2.25 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check that the correct paper is in the paper tray. Change the paper if necessary. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete. 3 Does the error persist? Go to step 5. Complete. 4 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Repair the harness. Go to step 5. 5 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.

• Code: 024-963
• Description: No Suitable Paper The Main Paper Tray, or Bypass Tray, has run out of paper, or the size (or type) of paper does not match the specified print size (or type).
• Causes: • Registration Sensor, PL2.3.5 • Harn assy rkn sns, PL2.2.25 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check that the correct paper is in the paper tray. Change, or load, the paper if necessary. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check P/J12 on the MCU Board and P/J120 on the Registration Sensor. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness assy rkn sns for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.

• Code: 027-446
• Description: IPv6 Duplicate Duplicate IPv6 addresses detected upon startup.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the I/P Board. Does the error persist when the power is turned off and on? Replace the MCU Board. Complete.

Solve Xerox Phaser 6010 Error codes

• Code: 027-452
• Description: IPv4 Duplicate Duplicate IPv4 addresses detected upon startup.
• Causes:
• Troubleshooting Guides: 1 At the printer’s Control Panel, press the Menu key. Using the Up Arrow, Down Arrow, and OK keys, navigate to Admin Menu > Network Settings >TCP/IP > IPv4 > Get Address. Is Get Address set to Panel? The printer is trying to use an address that is being used by another device on the network. Change the printer’s address. Another device is trying to use the printer’s address. Find the other device and resolve the problem by changing the other device’s address.

• Code: 041-340
• Description: NVRAM Error
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Perform the Electrical Noise test. Does the error persist? Go to step 2. Complete. 2 Replace the MCU Board. Does the error persist when the power is turned on? Contact your designated field support for assistance. Complete.

• Code: 042-325
• Description: Motor Error The Main Drive Assembly has failed.
• Causes: • Main Drive Assembly, PL6.1.2 • Main Motor Harness, PL6.1.7 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check the connections between the MCU Board P/J16 and the Main Drive Assembly P/J160. Are the connections secure? Go to step 3. Reconnect the connectors, then go to step 2. 2 Does the error persist when the power is turned off and on? Go to step 3. Complete. 3 Is the Main Drive Assembly installed correctly? Go to step 6. Reseat the Main Drive Assembly, then go to step 5. 4 Does the error persist when the power is turned off and on? Go to step 6. Complete. 5 Check the Main Drive harness continuity. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly to check continuity. Is the harness damaged? Repair the harness. Go to step 7. 6 Check the power to the Main Drive Assembly. Disconnect connector P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is closed? Replace the Main Drive Assembly. Replace the MCU Board.

• Code: 042-358
• Description: Fan motor failure.
• Causes: • LVPS, PL 7.2.1 • Fan, PL 7.1.2 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check the connections between the FAN and LVPS. Is P/J205 on the LVPS securely connected? Go to step 2. Reconnect connector P/J205, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect P/J205 on the LVPS. Is the voltage across ground at P/J205-1 approximately +24 VDC when the Interlock Switch is pushed? Go to step 4. Replace the LVPS. 4 For the 6010N: Test the Fan (see “Using Phaser 6010N Service Diagnostics” on page 4-6). For the 6000: Test the Fan with the CE Diags Tool (see page A-14). Does the Fan function normally? Complete. Replace the MCU Board.

• Code: 042-372
• Description: Deve Mode Change Failure
• Causes: • Feed Solenoid, PL6.1.10 • Switching Sensor • HARNESS ASSY RKN SNS PL2.2.25/26 • Developer Drive Assembly, PL6.1.6 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check the P/J10 connector on the MCU Board. Is P/J10 connected correctly? Go to step 2. Reseat the connector. Go to step 2. 2 Does the error persist when the power is turned on? Go to step 3. Complete. 3 Test the Feed Solenoid. Enter diagnostic mode and select Engine Diag > Motor Test > K Mode Solenoid (see “Using Phaser 6010N Service Diagnostics” on page 4-6). You can also use the CE Diag Tool to perform this test. Does the Feed Solenoid function normally? Go to step 4. Replace the Feed Solenoid. 4 Check the connections between the MCU Board P/J12 and the Feed Sensor P/J122. Are the connections secure? Go to step 5. Reseat the connector. Go to step 5. 5 Does the error persist when the power is turned on? Go to step 6. Complete. 6 Disconnect the MCU Board P/J21and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Repair the harness. Go to step 7. 7 Disconnect P/J12 on the MCU Board. Is the voltage across ground to P/J12-7 approximately +3.3 VDC? Replace the Developer Drive Assembly. Replace the MCU Board.

• Code: 061-370
• Description: LPH Failure
• Causes: • IP Board, PL7.1.9 • LED Driver Board, PL7.1.5
• Troubleshooting Guides: 1 Check the connectors at the LED Driver Board P/J2, 3, 4, and 5 and xerographics assembly P/J6, 7, 8, and 9. Are the connectors securely connected? Go to step 2. Reconnect the connectors. 2 Does the error persist when the power is turned on? Go to step 3. Complete. 3 Print the test pattern ASIC. Put the printer in diagnostic mode and select Test Print > Test Pattern ASIC. You can also print the test pattern from the CE Diag Tool. See “Digital Output Test Procedures” on page A-14. Is the image printed correctly? Replace the I/P Board. Replace the LED Driver Board.

• Code: 075-100
• Description: Misfeed Jam Paper jam was detected at the Main Paper Tray/Bypass tray section of the printer.
• Causes: • Feed Roller, PL22.4 • Feed Solenoid, Pl6.1.10 • Registration Sensor, PL2.3.5 • Main Drive Assembly, PL6.1.2 • Registration Clutch, PL2.3.7 • Harness assy rkn sns, PL2.2.25 • Harn assy main moT, PL6.1.7 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Are the Feed Roller and Separator Pad installed correctly? Does the Feed Roller rotate smoothly without causing fouling? Go to step 2. Replace the relevant part. 2 Check the connections between the MCU Board P/J12 and Registration Sensor P/J20. Are the connections secure? Go to step 3. Go to step 4. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-6). You can also use CE Diag Tool to perform this test (see page A-7). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 6. Go to step 5. 5 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board. 7 Check the connections at MCU Board P/J16 and at the Main Drive Assembly P/J60. Are the connections secure? Go to step 9. Reconnect the connectors and then go to step 8. 8 Does the error still occur when printing? Go to step 9. Complete. 9 Enter diagnostic mode and run the Main Motor on Full (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-14). Does the Main Drive Assembly function correctly? Go to step 14. Go to step 10. 10 Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11 Does the error still occur when printing? Go to step 12. Complete. 12 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13 Disconnect the MCU Board P/J16 and check that the voltages across ground at P/J16-2 and P/J16-4 are +24 VDC. Are the voltages correct? Replace the Main Drive Assembly. Replace the MCU Board. 14 Check the connector of P/J19 on the MCU Board. Is the connection secure? Go to step 16. Reconnect the connector, then go to step 15. 15 Does the error still occur when printing? Go to step 16. Complete. 16 Enter diagnostic mode and run the Feed SOLENOID test. You can also use the CE Diag Tool to run this test (see page A-14). Does the Feed Solenoid function correctly? Go to step 17. Replace the Feed Solenoid. 17 Check the connection at MCU Board P/J25. Is the connection secure? Go to step 19. Reconnect the connector and then go to step 18. 18 Does the error still occur when printing? Go to step 19. Complete. 19 Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test (see page A-14). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.

• Code: 075-921
• Description: Waiting for Continue Key to be Pressed After Reloading Paper The printer is in manual duplex mode waiting for user interaction.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the I/P Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 077-100
• Description: Reg On Early Jam Paper stuck in the Registration section (or Main Paper Tray or Bypass Tray section) of the Printer was detected.
• Causes: • Registration Sensor, PL2.3.5 • Harn assy rkn sns, PL2.2.25/26 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reconnect the connectors, then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Go to step 4. Repair the harness. 4 Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.

• Code: 077-104
• Description: Reg Off Jam The paper does not pass through the Registration Sensor within the specified time.
• Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harn assy rkn sns, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harn assy main mot, PL6.1.7 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reconnect the connectors, then go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-6). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Main Paper Tray Chute is lifted? Replace the MCU Board. Go to step 5. 5 Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor. Replace the MCU Board. 7 Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8 Does the error persist when printing? Go to step 9. Complete. 9 Enter diagnostic mode and run the Main Motor test (see page 4-6). You can also use the CE Diag Tool to run this test. (see page A-14). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11 Does the error still occur when printing? Go to step 12. Complete. 12 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13 Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14 Does the error persist when printing? Go to step 15. Complete. 15 Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. Replace the MCU Board, then go to step 16. 16 Does the error persist when printing? Go to step 17. 17 Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see page A-14). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.

• Code: 077-106
• Description: Exit On Jam The paper does not reach the Exit Sensor within the specified time.
• Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harn assy rkn sns, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harn assy main mot, PL6.1.7 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2 Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 4. Reconnect the connectors, then go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-6). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Main Paper Tray Chute is lifted? Replace the MCU Board. Go to step 5. 5 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the harness assy rkn sns for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor. Replace the MCU Board. 7 Does the error persist when printing? Go to step 8. Go to step 9. 8 Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 9. 9 Does the error persist when printing? Go to step 10. Complete. 10 Enter diagnostic mode and run the Main Motor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-14). Does the Main Drive Assembly function normally? Go to step 15. Go to step 11. 11 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 12. 12 Does the error still occur when printing? Go to step 13. Complete. 13 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 14. 14 Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 15. 15 Does the error persist when printing? Go to step 16. Complete. 16 Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly. then go to step step 17. Replace the MCU Board and then go to step 17. 17 Does the error persist when printing? Go to step 18. Complete. 18 Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see page A-14). Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.

• Code: 077-108
• Description: Exit Off Early Jam The paper passed through the Exit Sensor earlier than the specified time, or did not pass through the Exit Sensor within the specified time.
• Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check P/J18 on the MCU Board. Is P/J18 connected securely. Go to step 3. Reconnect P/J18, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete. 3 Replace the Fuser. Warning: Allow the fuser to cool before replacement. Does the error still occur when printing? Replace the MCU Board. Complete.

• Code: 077-109
• Description: Exit Off Jam The paper does not pass through the Registration Sensor within the specified time.
• Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harn assy rkn sns, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harn assy main mot, PL6.1.7 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2 Check connectors P/J12 and P/J120 on the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reconnect the connectors, then go to step 3. 3 Does the error still occur when printing? Go to step 4. Complete. 4 Enter diagnostic mode and run the Regi Sensor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-6). Lift the Main Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Main Paper Tray Chute is lifted? Replace the MCU Board. Go to step 5. 5 Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the HARNESS ASSY RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6 Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor. Replace the MCU Board. 7 Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 5. Reconnect the connectors, then go to step 4. 8 Does the error still occur when printing? Go to step 9. Complete. 9 Enter diagnostic mode and run the Main Motor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-14). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10 Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11 Does the error still occur when printing? Go to step 12. Complete. 12 Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13 Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly. Replace the MCU Board. 14 Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 16. Reconnect the connector, then go to step 15. 15 Does the error still occur when printing? Go to step 16. Complete. 16 Enter diagnostic mode and run the Regi Clutch. You can also use the CE Diag Tool to run this test. See “Digital Output Test Procedures” on page A-14. Does the Registration Clutch function correctly? Replace the MCU Board. Replace the Registration Clutch.

• Code: 077-304
• Description: Rear Cover Open A Rear Cover Open error was detected.
• Causes: • Rear Door, PL1.1.6 • Interlock Switch, PL1.1.12 • LVPS, PL7.2.1 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Open and close the Rear Door. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Visually inspect the Rear Cover for damage. Is the Rear Cover damaged? Replace the Rear Cover. Go step 2. 2 Enter diagnostic mode and run the Cover Open Sensor test (see page 4-6). Does the number on the display increase by 1 each time the door is opened?. Go to step 4. Go to step 3. 3 Replace the Interlock Switch? Does the error persist? Go to step 4. Complete. 4 Replace the LVPS. Does the error still occur when printing? Replace the MCU Board. Complete.

• Code: 077-900
• Description: Remain Registration Jam Paper remaining at the registration section of the printer was detected.
• Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Check the media path for obstructions or debris. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Check the MCU Board P/J18 connection. Is P/J18 connected securely. Go to step 3. Reconnect P/J18, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete. 3 Replace the Fuser. Warning: Allow the fuser to cool before replacement. Does the error still occur when printing? Replace the MCU Board. Complete.

• Code: 077-901
• Description: Exit Jam Paper remaining at the Exit section of the Printer was detected.
• Causes: • Registration Sensor, PL2.3.5 • Harn assy rkn sns, PL2.2.25 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check connectors P/J12 on the MCU Board and P/J120 on the Registration Sensor. Are the connections secure? Go to step 3. Secure the connectors, then go to step 2. 2 Does the error still occur when printing? Go to step 3. Complete. 3 Enter diagnostic mode and run the Regi Sensor test (see page 4-6). You can also use the CE Diag Tool to run this test (see page A-6). Lift the Main Paper Tray Chute (PL3.3.3). Does the number on the display change each time the Main Paper Tray Chute is lifted? Replace the MCU Board, then go to step 4. Go to step 5. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect the MCU Board P/J12. Is the voltage across ground and J12-1 +3.3VDC? Replace the Registration Sensor. Replace the MCU Board.

• Code: 091-402
• Description: XERO Near Life The xerographics assembly is approaching end of life.
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Turn the printer off and then on. Does the error persist? Replace the MCU Board. Complete. 2 Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 092-310, 092-910
• Description: Check Unit ADC Sensor This message indicates that the ADC Sensor needs cleaning. • 092-310: ADC Sensor Dustiness Pre Warning • 092-910: ADC Sensor Dustiness
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: • Cycle printer power. • Clean the ADC Sensor. • If the problem persists, follow the procedure below.
  1 Disconnect P/J14 on the MCU Board. Is the voltage across ground at P/J14-1 and P/J14-9 on the MCU Board +5 VDC? Go to step 2. Replace the MCU Board, then go to step 2. 2 Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 092-651
• Description: ADC Sensor Error An ADC Sensor error is detected.
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Clean the ADC sensor. Does the error persist when the power is turned on? Go to step 2. Complete. 2 Disconnect the harness at MCU Board P/J14 and at xerographics assembly P/J140, and check the harness for continuity. Is the harness continuous? Go to step 3. Repair the harness. 3 Replace the MCU Board. Does the error persist when the power is turned on? Contact your designated field support for assistance. Complete.

• Code: 092-661
• Description: ENV Sensor Error An error occurred while reading the Humidity Sensor.
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the MCU Board. Does the error persist when the power is turned off and on? Contact your designated field support for assistance. Complete.

• Code: 093-423 … 093-426
• Description: X CRU Near Life A Low Toner Cartridge (C, M, Y, or K) state was detected. • 093-423: X CRU Near Life • 093-424: X CRU Near Life • 093-425: X CRU Near Life • 093-426: X CRU Near Life
• Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
• Troubleshooting Guides: • Replace the indicated Toner Cartridge. • Cycle printer power. • If the problem persists, follow this procedure.
  1 Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Check P/J13 on the MCU Board. Is the connector secure? Go to step 4. Reconnect P/J13, then go to step 3. 3 Does the error persist? Go to step 4. Complete. 4 Replace the MCU Board. Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 093-919 … 093-922
• Description: X Toner Low Density The printer detects low density of toner in the indicated Toner Cartridge. • 093-919: X Toner Low Density • 093-920: X Toner Low Density • 093-921: X Toner Low Density • 093-922: X Toner Low Density
• Causes: • MCU Board, PL7.2.2
• Troubleshooting Guides: • Cycle printer power. • Replace the indicated Toner Cartridge. • If the problem persists, follow this procedure.
  1 Clean the ADC sensor. Does the error persist? Go to step 2. Complete. 2 Check that MCU Board P/J14 is securely connected? Is the connection secure? Go to step 4. Reconnect P/J14, then go to step 4. 3 Does the error persist? Replace the MCU Board. Contact your designated field support for assistance.

• Code: 093-925, 093-950, 093-951, 093-952
• Description: X Toner Comm Fail Toner CRUM (CMYK) communication error is detected.
• Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Check the connection at MCU Board P/J13. Is the connection secure? Go to step 3. Reconnect P/J13, then go to step 3. 3 Does the error persist? Go to step 4. Complete. 4 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 5. Go to step 6. 5 Does the error persist? Go to step 6. Complete. 6 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 4. Complete. 7 Does the error persist? Contact your designated field support for assistance. Complete.

• Code: 093-926 … 093-973
• Description: CRUM ID Error, X CRU Detached An unsupported Toner Cartridge (C, M, Y, or K) is detected, or a No Toner Cartridge Installed state was detected • 093-926: CRUM ID Error • 093-960: CRUM ID Error • 093-961: CRUM ID Error • 093-962: CRUM ID Error • 093-970: X CRU Detached • 093-971: X CRU Detached • 093-972: X CRU Detached • 093-973: X CRU Detached
• Causes: • MCU Board, PL7.2.2 • Harn assy dckr, PL4.1.2
• Troubleshooting Guides: 1 Check that the Toner Cartridges installed in the printer are Xerox cartridges. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2 Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3 Does the error persist? Replace the MCU Board, then go to step 4. Contact your designated field support for assistance.

• Code: 093-930 … 093-933
• Description: X CRU Life Over The indicated Toner Cartridge has reached end of life. • 093-930: X CRU Life Over • 093-931: X CRU Life Over • 093-932: X CRU Life Over • 093-933: X CRU Life Over
• Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2 Does the error persist when the power is turned off and on? Go to step 3. Complete. 3 Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4 Does the error persist? Go to step 5. Complete. 5 Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6 Does the error persist? Go to step 7. Complete. 7 Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? Replace the MCU Board, then go to step 4. Contact your designated field support for assistance.

• Code: 116-314
• Description: ESS Error (Phaser 6010N model only) Fatal on board network error. MAC address Error
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 116-315 … 116-343
• Description: Firmware Errors The firmware download to the printer failed. • 016-500: Erase Flash Error • 016-501: Write Flash Error • 016-502: Verify Flash Error • 116-315: RAM Error • 116-317: Controller Error • 116-324: Controller Error • 116-326: NVRAM Error • 116-343: ASIC Error
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
• Troubleshooting Guides: 1 Replace the LED Driver Board. Does the error persist when the power is turned on? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist when the power is turned on? Replace the MCU Board. Complete.

• Code: 116-350, 116-351, 116-352
• Description: ESS Error (Phaser 6010N model only) Fatal on board network error. • 116-314: MAC address Error • 116-350: Network Error • 116-351: Network Error • 116-352: Network Error
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 116-355
• Description: ASIC Failure.
• Causes: • LED Driver Board, PL7.1.5 • LED/MCU Cable, PL7.1.6 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Check connectors P/J23 and P/J1 on the MCU Board and LED Driver Board. Are the connections secure? Go to step 3. Reconnect the connectors P/J23 and P/J1, and then go to step 2. 2 Does the error persist? Go to step 3. Complete. 3 Disconnect the MCU Board P/J23 and the LED Driver Board P/J1, and check the LED/MCU Cable continuity. Is the cable damaged? Go to step 4. Replace the LED/MCU Cable. 4 Replace the LED Driver Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 116-355
• Description: On Board Network Fatal Error 116-355 (6010N model only) Fatal on board network error.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.

• Code: 191-310
• Description: XERO Life Over. The xerographics assembly is at end of life.
• Causes:
• Troubleshooting Guides: • Cycle printer power. • If the problem persists, the printer is at the end of life and should be replaced.

• Code: 193-700
• Description: Custom Toner Mode The printer is in custom toner mode.
• Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
• Troubleshooting Guides: 1 Loosen the screws on the IP Board, then retighten the screws to reseat the board. Check that all the connectors on the IP Board are secure. Does the problem persist? Go to step 2. Complete. 2 Replace the IP Board. Does the error persist? Replace the MCU Board. Complete.

– Get more error code list with quick guide to fix printer product, click here


– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

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