[SOLVED] Quick fix Konica-Minolta C20P list error codes

[SOLVED] Quick fix Konica-Minolta C20P list error codes

– Compatible Printer model: Konica-Minolta bizhub C20P
– Konica-Minolta bizhub C20P Error Codes with quick guides:

• Code: 0010
• Description: Color PC drum motor malfunction• The color PC drum motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the color PC drum motor is being rotated.
• Troubleshooting Guides: 1 Check the M2 connector for proper connection and correct as necessary. 2 Check M2 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M2 operation check. 5 Change M2. 6 Change PRCB. 7 Change DCPU.

• Code: 0017
• Description: Transport motor malfunction• The transport motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the transport motor is being rotated.
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check M3 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M3 operation check. 5 Change M3. 6 Change PRCB. 7 Change DCPU.

• Code: 0018
• Description: K developing motor malfunction• The K developing motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the K developing motor is being rotated.
• Troubleshooting Guides: 1 Check the M5 connector for proper connection and correct as necessary. 2 Check M5 for proper drive coupling and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M5 operation check. 5 Change M5. 6 Change PRCB. 7 Change DCPU.

• Code: 001B
• Description: Color developing motor malfunction• The color developing motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the color developing motor is being rotated.
• Troubleshooting Guides: 1 Check the color developing motor connector for proper connection and correct as necessary. 2 Check the PRCB connector for proper connection and correct as necessary. 3 M1 operation check. 4 Change driving unit. 5 Change PRCB. 6 Change DCPU.

• Code: 0045
• Description: Defogger fan motor malfunction• The defogger fan motordoes not rotate evenly even after the lapse of a given period of time while it is being started.• The fan motor lock signal remains HIGH for a given period of consecutive time while the defogger fan motor is being rotated.
• Troubleshooting Guides: 1 Check the FM5 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM5 operation check PRCB PJ9-3 (LOCK) C to D-14 4 Change FM5. 5 Change MFPB/1.

• Code: 0046
• Description: Fusing fan motor malfunction• The fusing fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the fusing fan motor is being rotated.
• Troubleshooting Guides: 1 Check the FM2 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM2 operation check. 4 Change FM2. 5 Change PRCB.

• Code: 004A
• Description: Duplex cooling fan motor malfunction• The duplex cooling fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the duplex cooling fan motor is being rotated.
• Troubleshooting Guides: 1 Check the FM4 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM4 operation check. 4 Change FM4. 5 Change PRCB.

• Code: 004C
• Description: Ozone ventilation fan motor malfunction• The ozone ventilation fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the ozone ventilation fan motor is being rotated.
• Troubleshooting Guides: 1 Check the FM3 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM3 operation check. 4 Change FM3. 5 Change PRCB.

• Code: 004E
• Description: DC power supply fan motor malfunction• The DC power supply fan motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the DC power supply fan motor is being rotated.
• Troubleshooting Guides: 1 Check the FM1 connector for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM1 operation check. 4 Change FM1. 5 Change PRCB.

• Code: 0060
• Description: Fusing motor malfunction• The fusing motor does not rotate evenly even after the lapse of a given period of time while it is being started.• The motor lock signal remains HIGH for a given period of consecutive time while the fusing motor is being rotated.
• Troubleshooting Guides: 1 Check the M4 connector for proper connection and correct as necessary. 2 Check the fuser unit driving mechanism for possible overload and correct as necessary. 3 Check the PRCB connector for proper connection and correct as necessary. 4 M4 operation check. 5 Change M4. 6 Change PRCB.

• Code: 0094
• Description: 2nd image transfer pressure / retraction failure• The 2nd image transfer retraction position sensor is not activated (retracted position) within a given period of time after the retraction sequence of the 2nd transfer roller has been started.• The 2nd image transfer retraction position sensor is not deactivated (pressed position) within a given period of time after the pressure sequence of the 2nd transfer roller has been started.
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check the CL5 connector for proper connection and correct as necessary. 3 Check M3 for proper drive coupling and correct as necessary. 4 Check CL5 for proper drive coupling and correct as necessary. 5 Check the PRCB connector for proper connection and correct as necessary. 6 PS10 sensor check. 7 CL5 operation check. 8 M3 operation check. 9 Change M3. 10 Change CL5. 11 Change PRCB.

• Code: 0096
• Description: 1st image transfer pressure / retraction failure• The 1st image transfer retraction position sensor is not activated (retracted position) within a given period of time after the intermediate transport motor has started rotating.• The 1st image transfer retraction position sensor is not deactivated (pressed position) within a given period of time after the intermediate transport motor has started rotating.
• Troubleshooting Guides: 1 Check the M3 connector for proper connection and correct as necessary. 2 Check the CL4 connector for proper connection and correct as necessary. 3 Check M3 for proper drive coupling and correct as necessary. 4 Check CL4 for proper drive coupling and correct as necessary. 5 Check the PRCB connector for proper connection and correct as necessary. 6 PS9 sensor check. 7 CL4 operation check. 8 M3 operation check. 9 Change M3. 10 Change CL4. 11 Change PRCB.

• Code: 0300
• Description: Polygon motor malfunction• The polygon motor does not rotate evenly even after the lapse of a given period of time after it has been started.• The motor lock signal remains HIGH for a given period of consecutive time while the polygon motor is being rotated.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PH unit. 3 Change PRCB.

• Code: 0310
• Description: Laser malfunction• The SOS signal is not detected within a given period of time after the output of the laser has been started.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PH unit. 3 Change PRCB.

• Code: 0500
• Description: Heating roller warm-up failure• The thermistor /1 does not detect the specified temperature and the warm-up cycle is not completed even after the lapse of a given period of time after the cycle has been started.
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0502
• Description: Thermistor open-circuit failure• The temperature detected by the thermistor does not reach a predetermined level even after the lapse of a given period time after the warm-up cycle has been started.
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0503
• Description: Thermistor resistance failure• The difference between the temperature detected by thermistor/1 and that detected by thermistor/2 exceeds a predetermined value.
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0510
• Description: Abnormally low heating roller temperature• The temperature detected by the thermistor /1 remains lower than the specified value for a given period of time or longer.
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0520
• Description: Abnormally high heating roller temperature• The temperature detected by the thermistor /1 remains higher than the specified value for a given period of time or longer.• The heater lamp remains ON for a given period of time or longer.
• Troubleshooting Guides: 1 Check the fuser unit for correct installation (whether it is secured in position). 2 Check the fuser unit, DCPU, and PRCB for proper connection and correct as necessary. 3 Change fuser unit. 4 Change PRCB. 5 Change DCPU.

• Code: 0650
• Description: SCANNER MOTION ERROR CHECK SCANNER LOCKScanner home sensor abnormalities• A low motor lock signal is not detected even after the lapse of a predetermined period of time after the polygon motor has been started.• The motor lock signal remains HIGH for a predetermined consecutive period of time while the polygon motor remains energized.
• Troubleshooting Guides: 1 Check to see if the lock lever of the Scanner unit is unlocked and unlock the lock lever if it is locked. 2 Check the M100 connector for proper connection and correct as necessary. 3 Check M100 for proper drive coupling and correct as necessary. 4 Check the PRCB connector for proper connection and correct as necessary. 5 M100 operation check. 6 Change PRCB. 7 Change DCPU.

• Code: 0F50
• Description: OHP sensor malfunction• It is determined that the OHP sensor is faulty through a check made at the end of the predrive.
• Troubleshooting Guides: 1 Check the PRCB connector for proper connection and correct as necessary. 2 PS7 sensor check. 3 Change PRCB.

• Code: 0F52
• Description: Toner level sensor /Y malfunction• An error occurs on the toner level sensor board (TLSB).
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F53
• Description: Toner level sensor / M malfunction• An error occurs on the toner level sensor board (TLSB).
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F54
• Description: Toner level sensor /C malfunction• An error occurs on the toner level sensor board (TLSB).
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 0F55
• Description: Toner level sensor /K malfunction• An error occurs on the toner level sensor board (TLSB).
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change TLSB. 3 Change PRCB.

• Code: 1308
• Description: Engine connect error• Printer control board (PRCB) to MFP board/1 (MFPB/ 1) connection failure• The copier determines that there is an error if the print control board (PRCB) fails to send an acknowledgement signal to the MFP board/1 (MFPB/1) for a given period of time or more.• An error command signal is transmitted from the MFP board/1 (MFPB/1) to printer control board (PRCB).• An error status signal is transmitted from the printer control board (PRCB) to MFP board/1 (MFPB/1).
• Troubleshooting Guides: 1 Turn OFF and ON the power switch. . . 2 Check the PRCB connector for proper connection and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Check for proper connection between PRCB and MFPB/1 and correct as necessary. 5 Change MFPB/1. 6 Change PRCB.

• Code: 13C0
• Description: Print control board malfunction• A communication error occurs in print control board (PRCB).
• Troubleshooting Guides: 1 Reboot the main body. 2 Change PRCB.

• Code: 13DD
• Description: Backup data error• The printer determines that EEPROM is yet to be mounted when the main power switch is turned ON.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13E2
• Description: Engine flash ROM write error• Flash ROM writing is found faulty during a check.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13E3
• Description: Engine flash ROM device fault• An erase error occurs during erasing of data in flash ROM.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 13F0
• Description: Engine control failure• An undefined malfunction occurs in the engine section (PRCB, etc.).
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Change PRCB. 3 Change MFPB/1.

• Code: 14A3
• Description: IR lamp malfunction• The intensity of the light emitted from the exposure lamp of the scanner falls short of the specified value.
• Troubleshooting Guides: 1 Check the exposure lamp for lighting condition when the power switch is turned ON and, if any faulty symptom is evident, correct the Scanner Unit. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Change scanner unit. 4 Change MFPB/1.

• Code: 3C00 … 3C10
• Description: Trouble related to security• Contact the responsible people of KONICA MINOLTA when not returning in power switch OFF/ON.
• Troubleshooting Guides:

• Code: 3FFF
• Description: Flash ROM write error• The copier determines that there is an error if writing to the flash ROM fails during upgrading of the firmware.• When the power switch is turned ON, the error indicator lights up steadily and a corresponding message appears on the display.• If this error message appears, no operations can then be performed. It is not possible to upgrade the firmware from a PC connected through USB connection, either.
• Troubleshooting Guides: 1 Check the cable and connector for proper connection and correct as necessary. 2 Identify the specific firmware that is responsible for the error. 3 Rewrite the firmware. 4 Unplug parameter chip from PRCB and then plug it back in. 5 Change PRCB. 6 Change MFPB/1.

• Code: 4FFF
• Description: Controller connect error• MFP board/1 (MFPB/1) to MFP board/2 (MFPB/2) connection failure
• Troubleshooting Guides: 1 Turn OFF and ON the power switch. . . 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Check the MFPB/2 connector for proper connection and correct as necessary. 4 Check for proper connection between MFPB/1 and MFPB/2 and correct as necessary. 5 Change MFPB/2. 6 Change MFPB/1.

• Code: C002
• Description: RAM error at startup (standard memory)• RAM error at standard memory is detected during printer start-up.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check connection state of the standard/ expanded memory and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Change the standard/expanded memory. 5 Change MFPB/2.

• Code: C003
• Description: RAM error at startup (expanded memory)• RAM error at expanded memory is detected during printer start-up.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check connection state of the standard/ expanded memory and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Change the standard/expanded memory. 5 Change MFPB/2.

• Code: C013
• Description: MAC address error at startup• Invalid MAC address is detected during printer startup.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C015
• Description: Boot ROM error at startup• Boot ROM error is detected during printer start-up.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C022
• Description: NVRAM error at startup• NVRAM error is detected during printer start-up.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 Change MFPB/2.

• Code: C025
• Description: Controller ROM error (Configuration information error)• Lead error of destination setting file is detected during the printer starting.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

• Code: C026
• Description: Controller ROM error (Access error)• Flash ROM access error is detected during the printer starting.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

Solve Konica-Minolta bizhub C20P Error codes

• Code: C027
• Description: Controller ROM error (Data error)• Final check sum error is detected during the printer starting.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary. 3 If this error message is displayed after update of firmware, conduct the firmware update procedures again. 4 Change MFPB/2.

• Code: C050
• Description: HDD access error• When correct access to the hard disk kit is failed during access.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the HDD connector for proper connection and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Change HDD. 5 Change MFPB/2.

• Code: C051
• Description: HDD full error• Range for user space is full during access to the hard disk kit.
• Troubleshooting Guides: 1 Reboot the main body. 2 Delete the job hold in [PS/PCL PRINT] – [PROOF/PRINT MENU] to increase the available range for user space. 3 Check the HDD connector for proper connection and correct as necessary. 4 Format HDD with [SYS DEFAULT MENU] – [HDD FORMAT]. 5 Change HDD. 6 Change MFPB/2.

• Code: C052
• Description: Compact flash access error• When correct access to the compact flash card is failed during access.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the compact flash for proper connection and correct as necessary. 3 Check the MFPB/1 connector for proper connection and correct as necessary. 4 Change compact flash. 5 Change MFPB/2.

• Code: C053
• Description: Compact flash full error• Range for user space is full during access to the compact flash card.
• Troubleshooting Guides: 1 Reboot the main body. 2 Delete the job hold in [PS/PCL PRINT] – [PROOF/PRINT MENU] to increase the available range for user space. 3 Check the compact flash for proper connection and correct as necessary. 4 Format HDD with [SYS DEFAULT MENU] – [CARD FORMAT]. 5 Change compact flash. 6 Change MFPB/2.

• Code: C060
• Description: Firmware update error• Firmware update fails to complete correctly during update.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the cable that has been used for update of the firmware for proper connection and correct as necessary. 3 Check the firmware update file and if the file is not the correct one, update the firmware again. 4 Check the firmware update procedure and if the procedure is not correct, update the firmware again. 5 Update the firmware again. 6 Check the MFPB/1 connector for proper connection and correct as necessary. 7 Change MFPB/2.

• Code: CF01
• Description: BB error• Contact the responsible people of KONICA MINOLTA before taking some countermeasures.
• Troubleshooting Guides:

• Code: FFFF
• Description: Interface communication error• Correct communication is failed when receiving/sending the command between PRCB and MFPB/2.
• Troubleshooting Guides: 1 Reboot the main body. 2 Check the MFPB/1 connector for proper connection and correct as necessary 3 Check the PRCB connector for proper connection and correct as necessary. 4 Change PRCB. 5 Change MFPB/2.

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