[SOLVED] Quick fix Konica-Minolta 368e list error codes

– Compatible Printer model: Konica-Minolta bizhub 368e
– Konica-Minolta bizhub 368e Error Codes with quick guides:

Code: 10-01, 10-02, 10-04, 10-40
Description: bizhub 658e/558e/458e
Misfeed at manual bypass feed section
10-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor/1 (PS1) even after the lapse of a given period of time after the manual bypass tray starts to feed paper.
10-02 For paper fed from the manual bypass tray, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
10-04 The leading edge of the paper is not turned ON the registration sensor/2 (PS72) even after the lapse of a given period of time after the manual bypass tray starts to feed paper. (bizhub 658e/558e only)
10-40 For paper fed from the manual bypass tray, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Causes: • Transport motor (M1) (bizhub 558e/458e) • Paper feed motor (M22) • Registration motor (M24) (bizhub 658e) • Registration clutch (CL4) (bizhub 558e/458e) • Bypass paper feed clutch (CL7) • Bypass pick-up solenoid (SD1) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check EXCB CN6-3 (ON) 26-P 3 PS72 I/O check, sensor check EXCB CN6-5 (ON) 26-P 4 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_REM) 4-K 5 CL7 load check • Check code: 20 • Multi code: 3 MFPB CN19E-7 (ON) 22-I 6 SD1 load check • Check code: 23 • Multi code: 3 MFPB CN19E-9 (ON) 22-I 7 M1 load check MFPB CN14E-3 (REM) 1-C • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN14E-6 (LOCK) 8 M22 load check • Check code: 28 • Multi code: 117, 118, 119, 120 EXCB CN7-5 to 8 25-P 9 M24 load check • Check code: 26 • Multi code: 1, 2, 3, 4 EXCB CN7-1 to 4 26-P 10 Replace FRB. – – 11 Replace EXCB. – – 12 Replace MFPB.

Code: 10-01, 10-02, 10-40
Description: bizhub 368e/308e
Misfeed at manual bypass feed section
10-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor/1 (PS1) even after the lapse of a given period of time after the manual bypass tray starts to feed paper.
10-02 For paper fed from the manual bypass tray, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
10-40 For paper fed from the manual bypass tray, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Causes: • Transport motor (M1) • Paper feed motor (M22) • Registration clutch (CL4) • Bypass paper feed clutch (CL7) • Bypass pick-up solenoid (SD1) • Registration sensor/1 (PS1) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check FRB CN8-3 (ON) 6-L 3 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_24V) 5-L 4 CL7 load check • Check code: 20 • Multi code: 3 MFPB CN18E-8 (ON) 22-J 5 SD1 load check • Check code: 23 • Multi code: 3 MFPB CN18E-10 (ON) 22-J 6 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 7 M22 load check • Check code: 28 • Multi code: 117, 118, 119, 120 MFPB CN16E-1 to 4 13-C 8 MFPB ICP2E, ICP4E conduction check – – 9 Replace FRB. – – 10 Replace MFPB.

Code: 11-01, 11-02, 11-04, 11-40, 11-44
Description: bizhub 658e/558e/458e
Misfeed at tray 1 feed section
11-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor/1 (PS1) even after the lapse of a given period of time after the tray 1 starts to feed paper.
11-02 For paper fed from the tray 1, due to a delay in paper arrival, loop forming in front of the registration roller is not complete before the rise timing of the transport motor (M1).
11-04 The leading edge of the paper is not turned ON (unblocked) the registration sensor/2 (PS72) even after the lapse of a given period of time after the tray 1 starts to feed paper. (bizhub 658e/558e only) 11-40 For paper fed from the tray 1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
11-44 Registration sensor/1 (PS1) or registration sensor/2 (PS72) is ON (unblocked) at the start of a paper take-up retry sequence.
Causes: • Transport motor (M1) (bizhub 558e/458e) • Paper feed motor (M22) • Registration motor (M24) (bizhub 658e) • Registration clutch (CL4) (bizhub 558e/458e) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check EXCB CN6-3 (ON) 26-P 3 PS72 I/O check, sensor check EXCB CN6-5 (ON) 26-P 4 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_REM) 4-K 5 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN14E-3 (REM) MFPB CN14E-6 (LOCK) 1-C 6 M22 load check • Check code: 28 • Multi code: 25, 26, 27, 28 EXCB CN7-5 to 8 25-P 7 M24 load check • Check code: 26 • Multi code: 1, 2, 3, 4 EXCB CN7-1 to 4 26-P 8 Replace FRB. – – 9 Replace EXCB. – – 10 Replace MFPB.

Code: 11-01, 11-02, 11-40, 11-44
Description: bizhub 368e/308e
Misfeed at tray 1 feed section.
11-01 The leading edge of the paper is not turned ON (unblocked) the registration sensor/1 (PS1) even after the lapse of a given period of time after the tray 1 starts to feed paper.
11-02 For paper fed from the tray 1, due to a delay in paper arrival, loop forming in front of the registration roller is not complete before the rise timing of the transport motor (M1).
11-40 For paper fed from the tray 1, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
11-44 Registration sensor/1 (PS1) is ON (unblocked) at the start of a paper feed retry sequence.
Causes: • Transport motor (M1) • Paper feed motor (M22) • Registration clutch (CL4) • Registration sensor/1 (PS1) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check FRB CN8-3 (ON) 6-L 3 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_24V) 5-L 4 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 5 M22 load check • Check code: 28 • Multi code: 101, 102, 103, 104 MFPB CN16E-1 to 4 13-C 6 MFPB ICP14E conduction check – – 7 Replace FRB. – – 8 Replace MFPB.

Code: 12-01, 12-40
Description: bizhub 368e/308e
Misfeed at tray 2 feed section.
12-01 The leading edge of the paper is not turned ON the tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper.
12-40 For paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 2 feed section results, if the tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 2 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Paper feed motor (M22) • Tray 2 vertical transport motor (M23) • Tray 2 paper feed clutch (CL1) • Tray 2 vertical transport sensor (PS19) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS19 I/O check, sensor check MFPB CN23E-2 (ON) 27-C 3 CL1 load check • Check code: 20 • Multi code: 2 MFPB CN23E-14 (ON) 28-C 4 M22 load check • Check code: 28 • Multi code: 105, 106, 107, 108 MFPB CN16E-1 to 4 13-C 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 MFPB CN16E-5 to 8 14-C 6 MFPB ICP2E conduction check – – 7 Replace MFPB.

Code: 12-01, 12-40
Description: bizhub 658e/558e/458e
Misfeed at tray 2 feed section
12-01 The leading edge of the paper does not turn ON the tray 2 vertical transport sensor (PS19) even after the lapse of a given period of time after the tray 2 starts to feed paper.
12-40 For paper fed from the tray 2, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 2 feed section results, if the tray 2 vertical transport sensor (PS19) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 2 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Paper feed motor (M22) • Tray 2 vertical transport motor (M23) • Tray 2 paper feed clutch (CL1) • Tray 2 vertical transport sensor (PS19) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS19 I/O check, sensor check MFPB CN34E<A>-2 (ON) 26-I 3 CL1 load check • Check code: 20 • Multi code: 2 MFPB CN34E<A>-13 (CL1_24V) 27-I 4 M22 load check • Check code: 28 • Multi code: 25, 26, 27, 28 EXCB CN7-5 to 8 25-P 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 EXCB CN7-9 to 12 25-P 6 Replace EXCB. – – 7 Replace MFPB.

Code: 13-01, 13-40
Description: bizhub 368e/308e
Misfeed at tray 3 feed section.
13-01 The leading edge of the paper is not turned ON the tray 3 vertical transport sensor (PS113) even after the lapse of a given period of time after the tray 3 starts to feed paper.
13-40 For paper fed from the tray 3, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 3 feed section results, if the tray 3 vertical transport sensor (PS113) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 3 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Tray 3 paper feed motor (M111) • Tray 3 vertical transport motor (M112) • Tray 3 vertical transport sensor (PS113) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-115/PC-215 5-C 3 M111 load check • Check code: 28 • Multi code: 9, 10, 11, 12 PCCB CN5-1 to 8 PC-115/PC-215 4-C 4 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 PCCB CN5-9 to 16 PC-115/PC-215 3 to 4-C 5 Replace PCCB.

Code: 13-01, 13-40
Description: bizhub 658e/558e/458e
Misfeed at tray 3 feed section
13-01 The leading edge of the paper is not turned ON the tray 3 vertical transport sensor (PS113) even after the lapse of a given period of time after the tray 3 starts to feed paper.
13-40 For paper fed from the tray 3, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
Paper jam of a sheet of paper left at the tray 3 feed section results, if the tray 3 vertical transport sensor (PS113) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 3 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Tray 3 paper feed motor (M111) • Tray 3 vertical transport motor (M112) • Tray 3 vertical transport sensor (PS113) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-115/PC-215 5-C 3 M111 load check • Check code: 28 • Multi code: 9, 10, 11, 12 PCCB CN5-1 to 8 PC-115/PC-215 4-C 4 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 5 Replace PCCB.

Code: 14-01, 14-40
Description: bizhub 368e/308e
Misfeed at tray 4 feed section
14-01 The leading edge of the paper is not turned ON the tray 4 vertical transport sensor (PS123) even after the lapse of a given period of time after the tray 4 starts to feed paper.
14-40 For paper fed from the tray 4, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if the tray 4 vertical transport sensor (PS123) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Right door • Tray 4 • Tray 4 paper feed motor (M121) • Tray 4 vertical transport motor (M122) • Tray 4 vertical transport sensor (PS123) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS123 I/O check, sensor check PCCB CN18-5 (ON) PC-215 7-K 3 M121 load check • Check code: 28 • Multi code: 13, 14, 15, 16 PCCB CN9-1 to 8 PC-215 6-K 4 M122 load check • Check code: 28 • Multi code: 21, 22, 23, 24 PCCB CN9-9 to 16 PC-215 6-K 5 Replace PCCB.

Code: 14-01, 14-40
Description: bizhub 658e/558e/458e
Misfeed at tray 4 feed section
14-01 The leading edge of the paper is not turned ON the tray 4 vertical transport sensor (PS123) even after the lapse of a given period of time after the tray 4 starts to feed paper.
14-40 For paper fed from the tray 4, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if the tray 4 vertical transport sensor (PS123) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the tray 4 feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Tray 4 paper feed motor (M121) • Tray 4 vertical transport motor (M122) • Tray 4 vertical transport sensor (PS123) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS123 I/O check, sensor check PCCB CN18-5 (ON) PC-215 7-K 3 M121 load check • Check code: 28 • Multi code: 13, 14, 15, 16 PCCB CN9-1 to 8 PC-215 6-K 4 M122 load check • Check code: 28 • Multi code: 21, 22, 23, 24 PCCB CN9-9 to 16 PC-215 6-K 5 Replace PCCB.

Code: 15-01, 15-40
Description: bizhub 368e/308e
Misfeed at external LCT paper feed section.
15-01 The leading edge of the paper is not turned ON the LU paper feed sensor (PS3) even after the lapse of a given period of time after the external LCT starts to feed paper.
15-40 For paper fed from the external LCT, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the external LCT feed section results, if the LU paper feed sensor (PS3) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the external LCT feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • LU paper feed motor (M2) • LU paper feed sensor (PS3) • LU drive board (LUDB) • MFP board (MFPB) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 Make the pick-up roller load adjustment of the LCT. – – 3 PS3 I/O check, sensor check LUDB CN5-8 (ON) LU-302 4-G 4 M2 load check • Check code: 28 • Multi code: 33, 34, 35, 36 LUDB CN4-5 to 8 LU-302 3-G 5 Replace LUDB. – – 6 MFPB ICP10E conduction check – – 7 Replace MFPB. – – 8 Replace PCCB. (PC-115/PC-215 / PC-415)

Code: 15-01, 15-40
Description: bizhub 658e/558e/458e
Misfeed at external LCT paper feed section
15-01 The leading edge of the paper is not turned ON the LU paper feed sensor (PS3) even after the lapse of a given period of time after the external LCT starts to feed paper.
15-40 For paper fed from the external LCT, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the external LCT feed section results, if the paper feed sensor (PS3) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the external LCT feed section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • LU paper feed motor (M2) • LU paper feed sensor (PS3) • LU drive board (LUDB) • MFP board (MFPB) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 Make the pick-up roller load adjustment of the LCT. (LU-207 / LU-302) – – 3 PS3 I/O check, sensor check LUDB CN5-8 (ON) LU-207/LU-302 4-G 4 M2 load check LUDB CN4-5 to 8 LU-207/LU-302 3-G • Check code: 28 • Multi code: 33, 34, 35, 36 5 Replace LUDB. (LU-207 / LU-302) – – 6 Replace MFPB. – – 7 Replace PCCB. (PC-115/PC-215 / PC-415)

Code: 16-01, 16-40
Description: bizhub 368e/308e
Misfeed at transfer LCT feed/transport section.
16-01 The leading edge of the paper is not turned ON the vertical transport sensor (PS133) even after the lapse of a given period of time after the transfer LCT starts to feed paper.
16-40 For paper fed from the transfer LCT, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the transfer LCT transport section results, if the vertical transport sensor (PS133) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the transfer LCT transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Paper feed motor (M131) • Vertical transport motor (M132) • Vertical transport sensor (PS133) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-415 7-J 3 M131 load check • Check code: 28 • Multi code: 1, 2, 3, 4 PCCB CN5-1 to 8 PC-415 5-J 4 M132 load check • Check code: 28 • Multi code: 5, 6, 7, 8 PCCB CN5-9 to 16 PC-415 4-J 5 Replace PCCB.

Code: 16-01, 16-40
Description: bizhub 658e/558e/458e
Misfeed at transfer LCT feed/transport section
16-01 The leading edge of the paper is not turned ON the vertical transport sensor (PS133) even after the lapse of a given period of time after the transfer LCT starts to feed paper.
16-40 For paper fed from the transfer LCT, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the transfer LCT transport section results, if the vertical transport sensor (PS133) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the transfer LCT transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Paper feed motor (M131) • Vertical transport motor (M132) • Vertical transport sensor (PS133) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-415 7-J 3 M131 load check • Check code: 28 • Multi code: 1, 2, 3, 4 PCCB CN5-1 to 8 PC-415 5-J 4 M132 load check • Check code: 28 • Multi code: 5, 6, 7, 8 PCCB CN5-9 to 16 PC-415 4-J 5 Replace PCCB.

Code: 20-01, 20-02
Description: bizhub 368e/308e Misfeed at vertical transport section
20-01 The registration sensor/1 (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON the tray 2 vertical transport sensor (PS19).
20-02 For paper fed from the tray 2, tray 3, tray 4, or LCT, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
Causes: • Transport motor (M1) • Tray 2 vertical transport motor (M23) • Registration clutch (CL4) • Registration sensor/1 (PS1) • Tray 2 vertical transport sensor (PS19) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check FRB CN8-3 (ON) 6-L 3 PS19 I/O check, sensor check MFPB CN23E-2 (ON) 27-C 4 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_24V) 5-L 5 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 6 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 MFPB CN16E-5 to 8 14-C 7 Replace FRB. – – 8 MFPB ICP1E conduction check – – 9 Replace MFPB.

Code: 20-01, 20-02, 20-04
Description: bizhub 658e/558e/458e Misfeed at vertical transport section.
20-01 The registration sensor/1 (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON the tray 2 vertical transport sensor (PS19).
20-02 For paper fed from the tray 2, tray 3, tray 4, or LCT, loop forming has not been complete before a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
20-04 The registration sensor/2 (PS72) is not turned ON (unblocked) even after the lapse of a given period of time after the paper has turned ON the tray 2 vertical transport sensor (PS19). (bizhub 658e/558e only)
Causes: • Transport motor (M1) (bizhub 558e/458e) • Tray 2 vertical transport motor (M23) • Registration motor (M24) (bizhub 658e) • Registration clutch (CL4) (bizhub 558e/458e) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Tray 2 vertical transport sensor (PS19) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check EXCB CN6-3 (ON) 26-P 3 PS72 I/O check, sensor check EXCB CN6-5 (ON) 26-P 4 PS19 I/O check, sensor check MFPB CN34E<A>-2 (ON) 26-I 5 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_REM) 4-K 6 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN14E-3 (REM) MFPB CN14E-6 (LOCK) 1-C 7 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 EXCB CN7-9 to 12 25-P 8 M24 load check • Check code: 26 • Multi code: 1, 2, 3, 4 EXCB CN7-1 to 4 26-P 9 Replace FRB. – – 10 Replace EXCB. – – 11 MFPB F1E conduction check – – 12 Replace MFPB.

Code: 20-21
Description: bizhub 368e/308e Misfeed at vertical transport section (tray 3)
20-21 <When PC-115 or PC-215 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by a paper. <When PC-415 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the vertical transport sensor (PS133) has been blocked by a paper.
– Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: <When PC-115 or PC-215 is installed> • Tray 2 vertical transport motor (M23) • Tray 3 vertical transport motor (M112) • Tray 2 vertical transport sensor (PS19) • Tray 3 vertical transport sensor (PS113) • MFP board (MFPB) • PC control board (PCCB)
<When PC-415 is installed> • Tray 2 vertical transport motor (M23) • Vertical transport motor (M132) • Tray 2 vertical transport sensor (PS19) • Vertical transport sensor (PS133) • MFP board (MFPB) • PC control board (PCCB)
Troubleshooting Guides: (a) When PC-115 or PC-215 is installed: 1 Initial check items – – 2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-115/PC-215 5-C 3 PS19 I/O check, sensor check MFPB CN23E-2 (ON) 27-C 4 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 PCCB CN5-9 to 16 PC-115/PC-215 3 to 4-C 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 MFPB CN16E-5 to 8 14-C 6 MFPB ICP1E conduction check – – 7 Replace MFPB. – – 8 Replace PCCB.
(b) When PC-415 is installed: 1 Initial check items – – 2 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-415 7-J 3 PS19 I/O check, sensor check MFPB CN23E-2 (ON) 27-C 4 M132 load check PCCB CN5-9 to 16 PC-415 4-J • Check code: 28 • Multi code: 5, 6, 7, 8 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 MFPB CN16E-5 to 8 14-C 6 MFPB ICP1E conduction check – – 7 Replace MFPB. – – 8 Replace PCCB.

Code: 20-21
Description: bizhub 658e/558e/458e Misfeed at vertical transport section (tray 3)
20-21 <When PC-115 or PC-215 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the tray 3 vertical transport sensor (PS113) has been blocked by a paper. <When PC-415 is installed> The tray 2 vertical transport sensor (PS19) is not turned ON even after the lapse of a given period of time after the vertical transport sensor (PS133) has been blocked by a paper.
– Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: <When PC-115 or PC-215 is installed> • Tray 2 vertical transport motor (M23) • Tray 3 vertical transport motor (M112) • Tray 2 vertical transport sensor (PS19) • Tray 3 vertical transport sensor (PS113) • Expansion control board (EXCB) • MFP board (MFPB) • PC control board (PCCB) <When PC-415 is installed> • Tray 2 vertical transport motor (M23) • Vertical transport motor (M132) • Tray 2 vertical transport sensor (PS19) • Vertical transport sensor (PS133) • Expansion control board (EXCB) • MFP board (MFPB) • PC control board (PCCB)
Troubleshooting Guides: (a) When PC-115 or PC-215 is installed: 1 Initial check items – – 2 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-115/PC-215 5-C 3 PS19 I/O check, sensor check MFPB CN34E<A>-2 (ON) 26-I 4 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 PCCB CN5-9 to 16 PC-115/PC-215 3 to 4-C 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 EXCB CN7-9 to 12 25-P 6 Replace EXCB. 7 MFPB F1E conduction check – – 8 Replace MFPB. – – 9 Replace PCCB.
(b) When PC-415 is installed: 1 Initial check items – – 2 PS133 I/O check, sensor check PCCB CN4-14 (ON) PC-415 7-J 3 PS19 I/O check, sensor check MFPB CN34E<A>-2 (ON) 26-I 4 M132 load check • Check code: 28 • Multi code: 5, 6, 7, 8 PCCB CN5-9 to 16 PC-415 4-J 5 M23 load check • Check code: 28 • Multi code: 29, 30, 31, 32 EXCB CN7-9 to 12 25-P 6 Replace EXCB. – – 7 MFPB F1E conduction check – – 8 Replace MFPB. – – 9 Replace PCCB.

Code: 20-22
Description: bizhub 368e/308e Misfeed at vertical transport section (tray 4)
20-22 The tray 3 vertical transport sensor (PS113) is not turned ON even after the lapse of a given period of time after the tray 4 vertical transport sensor (PS123) has been blocked by a paper.
– Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Tray 3 vertical transport motor (M112) • Tray 4 vertical transport motor (M122) • Tray 3 vertical transport sensor (PS113) • Tray 4 vertical transport sensor (PS123) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS123 I/O check, sensor check PCCB CN18-5 (ON) PC-215 7-K 3 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-215 5-C 4 M122 load check • Check code: 28 • Multi code: 21, 22, 23, 24 PCCB CN9-9 to 16 PC-215 6-K 5 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 PCCB CN5-9 to 16 PC-215 3 to 4-C 6 Replace PCCB.

Code: 20-22
Description: bizhub 658e/558e/458e Misfeed at vertical transport section (tray 4)
20-22 The tray 3 vertical transport sensor (PS113) is not turned ON even after the lapse of a given period of time after the tray 4 vertical transport sensor (PS123) has been blocked by a paper.
– Paper jam of a sheet of paper left at the vertical transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Tray 3 vertical transport motor (M112) • Tray 4 vertical transport motor (M122) • Tray 3 vertical transport sensor (PS113) • Tray 4 vertical transport sensor (PS123) • PC control board (PCCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS123 I/O check, sensor check PCCB CN18-5 (ON) PC-215 7-K 3 PS113 I/O check, sensor check PCCB CN4-14 (ON) PC-215 5-C 4 M122 load check • Check code: 28 • Multi code: 21, 22, 23, 24 PCCB CN9-9 to 16 PC-215 6-K 5 M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 PCCB CN5-9 to 16 PC-215 3 to 4-C 6 Replace PCCB.

Code: 30-03
Description: bizhub 368e/308e. Misfeed at 2nd transfer section
30-03 The leading edge of paper is not turned ON (unblocked) the paper exit sensor (PS3) since the paper feeding is started.
– Paper jam of a sheet of paper left at the 2nd transfer section results, if the registration sensor/1 (PS1) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the 2nd transfer section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Transport motor (M1) • Fusing motor (M3) • Registration clutch (CL4) • Registration sensor/1 (PS1) • Paper exit sensor (PS3) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check FRB CN8-3 (ON) 6-L 3 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 5-C 4 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_24V) 5-L 5 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 6 M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN8E-9 (REM) MFPB CN8E-12 (FGP) 2-C 7 Replace FRB. – – 8 Replace MFPB.

Code: 30-03
Description: bizhub 658e/558e/458e Misfeed at 2nd transfer section
30-03 The leading edge of paper is not turned ON (unblocked) the paper exit sensor (PS3) since the paper feeding is started.
– Paper jam of a sheet of paper left at the 2nd transfer section results, if the registration sensor/1 (PS1) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the 2nd transfer section results, if the registration sensor/2 (PS72) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset. (bizhub 658e/558e only) – Paper jam of a sheet of paper left at the 2nd transfer section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Transport motor (M1) (bizhub 558e/458e) • Fusing motor (M3) • Registration motor (M24) (bizhub 658e) • Registration clutch (CL4) (bizhub 558e/458e) • Paper exit clutch (CL8) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Paper exit sensor (PS3) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check EXCB CN6-3 (ON) 26-P 3 PS72 I/O check, sensor check EXCB CN6-5 (ON) 26-P 4 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 7-C 5 CL4 load check • Check code: 21 • Multi code: 2 FRB CN8-7 (CL4_REM) 4-K 6 CL8 load check • Check code: 21 • Multi code: 3 EXCB CN8<A>-6 (CL8_REM) 24-T 7 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN14E-3 (REM) MFPB CN14E-6 (LOCK) 1-C 8 M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN14E-9 (REM) MFPB CN14E-12 (LOCK) 2-C 9 M24 load check • Check code: 26 • Multi code: 1, 2, 3, 4 EXCB CN7-1 to 4 26-P 10 Replace FRB. – – 11 Replace EXCB. – – 12 MFPB F2E conduction check – – 13 Replace MFPB.

Code: 32-01, 32-05
Description: bizhub 368e/308e Misfeed at paper exit section
32-01 The ADU paper passage sensor/1 (PS40) is not turned ON (unblocked) even after the lapse of a given period of time after the reverse sequence is started.
32-05 The paper exit sensor (PS3) is not turned OFF (blocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) PS3.
– Paper jam of a sheet of paper left at the exit section results, if the paper exit sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the exit section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Fusing motor (M3) • Reverse motor (M4) • ADU transport motor/1 (M5) • Paper exit clutch (CL8) • Paper exit sensor (PS3) • ADU paper passage sensor/1 (PS40) • Gate switch solenoid (SD3) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 5-C 3 PS40 I/O check, sensor check MFPB CN17E-10 (ON) 5-C 4 SD3 load check • Check code: 83 • Multi code: 0 MFPB CN15EA-10 (ON) 7-C 5 M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN8E-9 (REM) MFPB CN8E-12 (FGP) 2-C 6 M4 load check • Check code: 84 • Multi code: 1, 2, 3, 4, 5, 6, 7 MFPB CN15EA-1 to 4 6-C 7 M5 load check • Check code: 85 • Multi code: 1, 2, 3 MFPB CN17E-1 to 4 4-C 8 Replace FRB. – – 9 MFPB ICP2E, ICP3E, or ICP19E conduction check – – 10 Replace MFPB.

Code: 32-01, 32-05, 32-30
Description: bizhub 658e/558e/458e Misfeed at paper exit section
32-01 The ADU paper passage sensor/1 (PS40) is not turned ON (unblocked) even after the lapse of a given period of time after the reverse sequence is started.
32-05 The paper exit sensor (PS3) is not turned OFF (blocked) even after the lapse of a given period of time after the paper has turned ON (unblocked) PS3.
32-30 A trouble of the heating roller assy’s failure to turn has been detected during a print cycle. (bizhub 558e/458e only)
– Paper jam of a sheet of paper left at the exit section results, if the paper exit sensor (PS3) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the exit section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Fusing motor (M3) • Reverse motor (M4) • ADU transport motor/1 (M5) • Paper exit clutch (CL8) • Paper exit sensor (PS3) • ADU paper passage sensor/1 (PS40) • Gate switch solenoid (SD3) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 7-C 3 PS40 I/O check, sensor check MFPB CN17E-10 (ON) 7-C 4 CL8 load check • Check code: 21 • Multi code: 3 EXCB CN8<A>-6 (CL8_REM) 24-T 5 SD3 load check • Check code: 83 • Multi code: 0 MFPB CN15E-3 (SD3_24V) 658e/558e 17-C 458e 20-C 6 M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN14E-9 (REM) MFPB CN14E-12 (LOCK) 2-C 7 M4 load check • Check code: 84 • Multi code: 1, 2, 3, 4, 5, 6, 7, 8 MFPB CN15E<A>-3 to 6 658e/558e 15-C 458e 19-C 8 M5 load check • Check code: 85 • Multi code: 1, 2, 3, 4 MFPB CN17E-1 to 4 6-C 9 Replace EXCB. – – 10 MFPB F6E conduction check – – 11 Replace MFPB.

Code: 66-01, 66-11, 66-21
Description: bizhub 368e/308e Misfeed at DF turnover section
66-01 <When DF-629 is installed> The document registration sensor (PS3) is not turned ON (unblocked) by the paper even after the set period of time has elapsed after the reverse registration operation started.
66-11 <When DF-629 is installed> The document registration sensor (PS3) is not turned OFF (blocked) after the set period of time after PS3 is turned ON (unblocked) after the switchback registration started.
66-21 <When DF-629 is installed> The document reading sensor (PS4) is not turned ON after a lapse of a given time after the document registration sensor (PS3) is turned ON (unblocked).
Causes: • Document reading motor (M1) • Registration motor (M3) • Document registration sensor (PS3) • Document reading sensor (PS4) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-629 2-G 3 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-629 5-G 4 M1 load check • Check code: 60 • Multi code: 33, 34, 35, 36, 37, 38, 39 DFCB J7-1 to 4 DF-629 2-B 5 M3 load check • Check code: 60 • Multi code: 17, 18, 19, 20 DFCB J6-1 to 4 DF-629 3-B 6 Replace DFCB.

Code: 66-02, 66-12
Description: bizhub 368e/308e Misfeed at DF paper feed section
66-02 <When DF-629 or DF-704 is installed> The after separate sensor (PS2) is not turned ON (blocked) after a lapse of a given time after the document feed motor (M2) is turned ON.
66-12 <When DF-629 or DF-704 is installed> The size of the original on the tray detected by DF does not match the size of the original detected by the main body.
Causes: <When DF-629 is installed> • Document feed motor (M2) • After separate sensor (PS2) • Document length size sensor/1 (PS6) • Document length size sensor/2 (PS7) • Document width size sensor (VR1) • DF control board (DFCB) <When DF-704 is installed> • Document feed motor (M2) • After separate sensor (PS2) • Document length sensor/1 (PS8) • Document length sensor/2 (PS9) • Document width size sensor (VR1) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed: 1 Initial check items – – 2 Make the adjusting the pressure of the separation roller. – – 3 PS2 I/O check, sensor check DFCB J14-8 (ON) DF-629 6-G 4 PS6 I/O check, sensor check DFCB J12-6 (ON) DF-629 4-G 5 PS7 I/O check, sensor check DFCB J12-5 (ON) DF-629 4-G 6 VR1 I/O check, sensor check DFCB J12-3 (ON) DF-629 4-G 7 M2 load check • Check code: 60 • Multi code: 1, 2, 3, 5 DFCB J5-1 to 4 DF-629 2-B 8 Replace DFCB.
(b) When DF-704 is installed: 1 Initial check items – – 2 Make the adjusting the pressure of the separation roller. 3 PS2 I/O check, sensor check DFCB J14-8 (ON) DF-704 6-G 4 PS8 I/O check, sensor check DFCB J12-6 (ON) DF-704 3 to 4-G 5 PS9 I/O check, sensor check DFCB J12-5 (ON) DF-704 3-G 6 VR1 I/O check, sensor check DFCB J12-3 (ON) DF-704 4-G 7 M2 load check • Check code: 60 • Multi code: 1, 2, 3, 5 DFCB J5-1 to 4 DF-704 1 to 2-B 8 Replace DFCB.

Code: 66-02, 66-12
Description: bizhub 658e/558e/458e Misfeed at DF paper feed section.
66-02 The after separate sensor (PS4) is not turned ON after a lapse of a given time after the take-up motor (M1) is turned ON.
66-12 A StreetPass communication occurs between the DF and the controller.
– Paper jam of a sheet of paper left at the DF paper feed section results, if the after separate sensor (PS4) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Take-up motor (M1) • After separate sensor (PS4) • DF control board (DFCB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items 2 PS4 I/O check, sensor check DFCB CN6-5 (ON) DF 7-J 3 M1 load check • Check code: 60 • Multi code: 1, 2, 3 DFCB CN3-1 to 4 DF 12-C 4 DFCB ICP2 or ICP10 conduction check. – – 5 Replace DFCB. – – 6 Replace MFPB.

Code: 66-03, 66-13, 66-23, 66-33
Description: bizhub 368e/308e Misfeed at DF transport section
66-03 <When DF-629 or DF-704 is installed> The after separate sensor (PS2) is not turned OFF (unblocked) after a lapse of a given time after PS2 is turned ON (blocked).
66-13 <When DF-629 or DF-704 is installed> The document registration sensor (PS3) is not turned ON (unblocked) after a lapse of a given time after the after separate sensor (PS2) is turned ON (blocked).
66-23 <When DF-629 or DF-704 is installed> The document registration sensor (PS3) is not turned OFF (blocked) after a lapse of given time after PS3 is turned ON (unblocked).
66-33 <When DF-629 is installed> The document reading sensor (PS4) is not turned ON after a lapse of a given time after the document registration sensor (PS3) is turned ON (unblocked). <When DF-704 is installed> The document reading sensor (PS6) is not turned ON after a lapse of a given time after the document registration sensor (PS3) is turned ON (unblocked).
Causes: <When DF-629 is installed> • Document reading motor (M1) • Document feed motor (M2) • Registration motor (M3) • After separate sensor (PS2) • Document registration sensor (PS3) • Document reading sensor (PS4) • DF control board (DFCB)
<When DF-704 is installed> • Document reading motor (M1) • Document feed motor (M2) • Registration motor (M3) • After separate sensor (PS2) • Document registration sensor (PS3) • Document reading sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed: 1 Initial check items – – 2 PS2 I/O check, sensor check DFCB J14-8 (ON) DF-629 6-G 3 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-629 5-G 4 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-629 2-G 5 M1 load check • Check code: 60 • Multi code: 33, 34, 35, 36, 37, 38, 39 DFCB J7-1 to 4 DF-629 2-B 6 M2 load check • Check code: 60 • Multi code: 1, 2, 3, 5 DFCB J5-1 to 4 DF-629 2-B 7 M3 load check • Check code: 60 • Multi code: 17, 18, 19, 20 DFCB J6-1 to 4 DF-629 3-B 8 Replace DFCB.
(b) When DF-704 is installed: 1 Initial check items 2 PS2 I/O check, sensor check DFCB J14-8 (ON) DF-704 6-G 3 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-704 4-G 4 PS6 I/O check, sensor check DFCB J10-3 (ON) DF-704 2-G 5 M1 load check • Check code: 60 • Multi code: 34, 35, 37 DFCB J7-1 to 4 DF-704 1-B 6 M2 load check • Check code: 60 • Multi code: 1, 2, 3, 5 DFCB J5-1 to 4 DF-704 1 to 2-B 7 M3 load check • Check code: 60 • Multi code: 17, 18, 19, 20 DFCB J6-1 to 4 DF-704 2-B 8 Replace DFCB.

Code: 66-03, 66-13, 66-23, 66-33
Description: bizhub 658e/558e/458e Misfeed at DF transport section
66-03 The after separate sensor (PS4) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
66-13 The registration sensor (PS5) is not turned ON even after the lapse of a given period of time after the paper has turned ON the after separate sensor (PS4).
66-23 The registration sensor (PS5) is not turned OFF even after the lapse of a given period of time after the paper has turned OFF the after separate sensor (PS4).
66-33 The before read sensor (PS6) is not turned ON after a lapse of a given time after a loop is formed and the registration motor (M2) is activated.
– Paper jam of a sheet of paper left at the DF transfer section results, if the registration sensor (PS5) is turned ON when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Registration motor (M2) • Take-up motor (M1) • Registration sensor (PS5) • After separate sensor (PS4) • Before read sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS5 I/O check, sensor check DFCB CN6-17 (ON) DF 9-J 3 PS4 I/O check, sensor check DFCB CN6-5 (ON) DF 11-C 4 PS6 I/O check, sensor check DFCB CN11-2 (ON) DF 1-C 5 M1 load check • Check code: 60 • Multi code: 1, 2, 3 DFCB CN3-1 to 4 DF 12-C 6 M2 load check • Check code: 60 • Multi code: 17, 18, 19, 20 DFCB CN3-5 to 8 DF 11-C 7 DFCB ICP3 or ICP15 conduction check. – – 8 Replace DFCB.

Code: 66-04, 66-14
Description: bizhub 658e/558e/458e
Misfeed at DF paper exit section
66-04 The exit sensor (PS7) is not turned ON (unblocked) even after the set period of time has elapsed after the before read sensor (PS6) is turned ON by the paper.
66-14 The exit sensor (PS7) is not turned OFF even after the lapse of a given period of time after the paper has turned OFF the before read sensor (PS6).
– Paper jam of a sheet of paper left at the DF exit section results, if the exit sensor (PS7) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Exit motor (M4) • Before read sensor (PS6) • Exit sensor (PS7) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS6 I/O check, sensor check DFCB CN11-3 (ON) DF 1-C 3 PS7 I/O check, sensor check DFCB CN13-3 (ON) DF 7-C 4 M4 load check • Check code: 60 • Multi code: 49, 50, 51, 52 DFCB CN15-1 to 4 DF 11-C 5 DFCB ICP8 conduction check. – – 6 Replace DFCB.

Code: 66-04, 66-14, 66-24, 66-34
Description: bizhub 368e/308e Misfeed at DF paper exit section
66-04 <When DF-629 is installed> The document exit sensor (PS5) is not turned ON (blocked) after a lapse of a given time after the document reading sensor (PS4) is turned ON. <When DF-704 is installed> The document exit sensor (PS5) is not turned ON (blocked) after a lapse of a given time after the document reading sensor (PS6) is turned ON.
66-14 <When DF-629 is installed> The document exit sensor (PS5) is not turned OFF (unblocked) after a lapse of a given time after the document reading sensor (PS4) is turned OFF. <When DF-704 is installed> The document exit sensor (PS5) is not turned OFF (unblocked) after a lapse of a given time after the document reading sensor (PS6) is turned OFF.
66-24 <When DF-629 is installed> The document exit sensor (PS5) is not turned ON (blocked) after a lapse of a given time after the document reading sensor (PS4) is turned ON.
66-34 <When DF-629 is installed> The document exit sensor (PS5) is not turned OFF (unblocked) after the laps of give time after the document reading sensor (PS4) turned OFF after the switchback exit operation started.
Causes: <When DF-629 is installed> • Document reading motor (M1) • Document reading sensor (PS4) • Document exit sensor (PS5) • DF control board (DFCB)
<When DF-704 is installed> • Document reading motor (M1) • Document exit sensor (PS5) • Document reading sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed: 1 Initial check items – – 2 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-629 2-G 3 PS5 I/O check, sensor check DFCB J15-6 (ON) DF-629 3-G 4 M1 load check • Check code: 60 • Multi code: 33, 34, 35, 36, 37, 38, 39 DFCB J7-1 to 4 DF-629 2-B 5 Replace DFCB.
(b) When DF-704 is installed: 1 Initial check items – – 2 PS6 I/O check, sensor check DFCB J10-3 (ON) DF-704 2-G 3 PS5 I/O check, sensor check DFCB J15-6 (ON) DF-704 3-G 4 M1 load check DFCB J7-1 to 4 DF-704 1-B • Check code: 60 • Multi code: 34, 35, 37 5 Replace DFCB.

Code: 66-05, 66-06
Description: bizhub 658e/558e/458e
Misfeed at DF image reading section
66-05 The after separate sensor (PS6) is not turned OFF even after the lapse of a given period of time after the paper has turned OFF the registration sensor (PS5).
66-06 The before read sensor (PS6) is turned ON earlier than a given period of time after the paper has turned OFF the before read sensor (PS6) during original transportation.
– Paper jam of a sheet of paper left at the DF image reading section results, if the before read sensor (PS6) is turned ON (unblocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Reading motor (M3) • Reading roller pressure/retraction motor (M6) • Registration sensor (PS5) • Before read sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 Make the adjustment of original stop position. – – 3 PS5 I/O check, sensor check DFCB CN6-17 (ON) DF 9-J 4 PS6 I/O check, sensor check DFCB CN11-3 (ON) DF 1-C 5 M3 load check • Check code: 60 • Multi code: 33, 34, 35 DFCB CN2-1 to 6 DF 12-C 6 M6 load check • Check code: 60 • Multi code: 81, 82 DFCB CN4-1 to 2 DF 10-C 7 DFCB ICP1 or ICP16 conduction check. – – 8 Replace DFCB.

Code: 66-05, 66-06, 66-15
Description: bizhub 368e/308e Misfeed at DF image reading section.
66-05 <When DF-629 is installed> The document reading sensor (PS4) is not turned OFF after a lapse of a given time after the document registration sensor (PS3) is turned OFF (blocked). <When DF-704 is installed> The document reading sensor (PS6) is not turned OFF after a lapse of a given time after the document registration sensor (PS3) is turned OFF (blocked).
66-06 <When DF-629 is installed> The document reading sensor (PS4) is turned ON earlier than a given time after PS4 is turned OFF during original transportation. <When DF-704 is installed> The document reading sensor (PS6) is turned ON earlier than a given time after PS6 is turned OFF during original transportation.
66-15 <When DF-629 is installed> The document reading sensor (PS4) does not turn OFF after the laps of given time after the document registration sensor (PS3) is turned OFF (blocked) after the switchback read operation started.
Causes: <When DF-629 is installed> • Document reading motor (M1) • Reading roll release motor (M5) • Document registration sensor (PS3) • Document reading sensor (PS4) • DF control board (DFCB)
<When DF-704 is installed> • Document reading motor (M1) • Reading roll release motor (M4) • Document registration sensor (PS3) • Document reading sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed: 1 Initial check items – – 2 Make the adjustment of original stop position. – – 3 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-629 5-G 4 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-629 2-G 5 M1 load check • Check code: 60 • Multi code: 33, 34, 35, 36, 37, 38, 39 DFCB J7-1 to 4 DF-629 2-B 6 M5 load check • Check code: 60 • Multi code: 81, 82 DFCB J18-4 to 5 DF-629 2-G 7 Replace DFCB.
(b) When DF-704 is installed: 1 Initial check items – – 2 Make the adjustment of original stop position. – – 3 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-704 4-G 4 PS6 I/O check, sensor check DFCB J10-3 (ON) DF-704 2-G 5 M1 load check • Check code: 60 • Multi code: 34, 35, 37 DFCB J7-1 to 4 DF-704 1-B 6 M4 load check • Check code: 60 • Multi code: 81, 82 DFCB J18-4 to 5 DF-704 1-G 7 Replace DFCB.

Code: 66-07
Description: bizhub 368e/308e Misfeed at DF paper feed/transport/image reading/turnover/paper exit section
66-07 <When DF-629 or DF-704 is installed> Due to a remaining sheet of paper that has not been detected by sensors, before the start of a job, a sensor detects the sheet at an unexpected timing.
Causes: <When DF-629 is installed> • Document registration sensor (PS3) • Document reading sensor (PS4) • Document exit sensor (PS5) • DF control board (DFCB)
<When DF-704 is installed> • Document registration sensor (PS3) • Document exit sensor (PS5) • Document reading sensor (PS6) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed: 1 Initial check items – – 2 Make the adjustment of original stop position. – – 3 Make the adjusting the pressure of the separation roller. – – 4 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-629 5-G 5 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-629 2-G 6 PS5 I/O check, sensor check DFCB J15-6 (ON) DF-629 3-G 7 Replace DFCB.
(b) When DF-704 is installed: 1 Initial check items – – 2 Make the adjustment of original stop position. – – 3 Make the adjusting the pressure of the separation roller. – – 4 PS3 I/O check, sensor check DFCB J14-12 (ON) DF-704 4-G 5 PS5 I/O check, sensor check DFCB J15-6 (ON) DF-704 3-G 6 PS6 I/O check, sensor check DFCB J10-3 (ON) DF-704 2-G 7 Replace DFCB.

Code: 66-08
Description: bizhub 658e/558e/458e Double feed detection jam
66-08 Remained paper is found at the multi feed detection.
Causes: • Multi feed detection board/1 (transmitter) (MFDB/1) • Multi feed detection board/2 (receiver) (MFDB/2) • Sensor control board (SCB) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 Perform the adjusting multi-feed detection. 3 Replace MFDB/1. – – 4 Replace MFDB/2. 5 Replace SCB. – – 6 DFCB ICP11 conduction check. – – 7 Replace DFCB.

Code: 66-54
Description: bizhub 658e/558e/458e DF controller jam
66-54 The lift up lower sensor (PS3) is not blocked after a lapse of a given time after the last sheet of original is fed out.
Causes: • Take-up motor (M1) • Registration motor (M2) • Reading motor (M3) • Exit motor (M4) • Reading roller pressure/retraction motor (M6) • After separate sensor (PS4) • Registration sensor (PS5) • Before read sensor (PS6) • Exit sensor (PS7) • DF control board (DFCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS4 I/O check, sensor check DFCB CN6-5 (ON) DF 11-C 3 PS5 I/O check, sensor check DFCB CN6-17 (ON) DF 9-J 4 PS6 I/O check, sensor check DFCB CN11-3 (ON) DF 1-C 5 PS7 I/O check, sensor check DFCB CN13-3 (ON) DF 7-C 6 M1 load check • Check code: 60 • Multi code: 1, 2, 3 DFCB CN3-1 to 4 DF 12-C 7 M2 load check • Check code: 60 • Multi code: 17, 18, 19, 20 DFCB CN3-5 to 8 DF 11-C 8 M3 load check • Check code: 60 • Multi code: 33, 34, 35 DFCB CN2-1 to 6 DF 12-C 9 M4 load check • Check code: 60 • Multi code: 49, 50, 51, 52 DFCB CN15-1 to 4 DF 11-C 10 M6 load check • Check code: 60 • Multi code: 81, 82 DFCB CN4-1 to 2 DF 10-C 11 Replace DFCB.

Code: 72-11
Description: Misfeed at FS transport section. <When FS-537 or FS-537SD is installed> The FNS middle sensor (PS36) is not turned ON even after the set period of time has elapsed after the FNS entrance sensor (PS34) is turned ON by the paper.
Causes: <When FS-537 or FS-537SD is installed> • FNS entrance sensor (PS34) • FNS middle sensor (PS36) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS34 I/O check, sensor check FSCB J8<A>-5 (ON) FS-537/FS-537SD 7-D 3 PS36 I/O check, sensor check FSCB J12<A>-10 (ON) FS-537/FS-537SD 16-D 4 Replace FSCB.

Code: 72-14
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> The saddle exit sensor (PS5) is not turned ON even after the set period of time has elapsed after the main tray exit sensor (PS16) is turned ON by the paper.
<When FS-537 or FS-537SD is installed> The SD discharge sensor (PS35) is not turned ON even after the set period of time has elapsed after the main tray exit sensor (PS37) is turned ON by the paper.
Causes: <When FS-536 or FS-536SD is installed> • Saddle exit sensor (PS5) • Main tray exit sensor (PS16) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • SD discharge sensor (PS35) • Main tray exit sensor (PS37) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-536/FS-536SD 16-K 3 PS16 I/O check, sensor check FSCB J9-4 (ON) FS-536/FS-536SD 11-C 4 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS35 I/O check, sensor check FSCB J15-7 (ON) FS-537/FS-537SD 15 to 16-K to L 3 PS37 I/O check, sensor check FSCB J12-14 (ON) FS-537/FS-537SD 18-D 4 Replace FSCB.

Code: 72-15
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> The saddle exit sensor (PS5) is not turned OFF even after the set period of time has elapsed after it is turned ON.
<When FS-537 or FS-537SD is installed> The SD discharge sensor (PS35) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
Causes: <When FS-536 or FS-536SD is installed> • Saddle exit sensor (PS5) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • SD discharge sensor (PS35) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-536/FS-536SD 16-K 3 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS35 I/O check, sensor check FSCB J15-7 (ON) FS-537/FS-537SD 15 to 16-K to L 3 Replace FSCB.

Code: 72-16
Description: Misfeed at FS transport section.
<When FS-533 is installed> The paper feed sensor (PS101) is not turned ON even after the set period of time has elapsed after the main body’s paper exit sensor (PS3) is turned OFF (unblocked) by the paper.
<When FS-533+PK-519 is installed> The paper feed sensor (PS101) is not turned ON even after the set period of time has elapsed after the paper feed sensor (PS201) is turned ON by the paper.
<When FS-536 or FS-536SD is installed> The FNS entrance sensor (PS4) is not turned ON even after the set period of time has elapsed after the RU entrance sensor (PS2) is turned ON (blocked) by the paper.
<When FS-537 or FS-537SD is installed> The FNS entrance sensor (PS34) is not turned ON even after the set period of time has elapsed after the RU entrance sensor (PS2) is turned ON (blocked) by the paper.
Causes: <When FS-533 or FS-533+PK-519 is installed> • Paper conveyance motor (M101) • Paper exit sensor (PS3) • Paper feed sensor (PS101) • FS control board (FSCB) • MFP board (MFPB)
<When FS-536 or FS-536SD is installed> • RU entrance sensor (PS2) • FNS entrance sensor (PS4) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • RU entrance sensor (PS2) • FNS entrance sensor (PS34) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 or FS-533+PK-519 is installed: 1 Initial check items – – 2 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 558e/458e 7-C 368e/308e 5-C 3 PS101 I/O check, sensor check FSCB CN111 FS-533 7-D to E 4 PS201 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C 5 M101 operation check FSCB CN101 FS-533 6-J 6 FSCB CP101 conduction check – – 7 Replace FSCB. – – 8 Replace MFPB. (bizhub 368e/308e / bizhub 558e/458e)
(b) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-536/FS-536SD 12-K 3 PS4 I/O check, sensor check FSCB J4-9 (ON) FS-536/FS-536SD 15-C 4 Replace FSCB.
(c) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS2 I/O check, sensor check FSCB J8-11 (ON) FS-537/FS-537SD 9-D 3 PS34 I/O check, sensor check FSCB J8<A>-5 (ON) FS-537/FS-537SD 7-D 4 Replace FSCB.

Code: 72-17
Description: Misfeed at FS transport section.
<When FS-533 is installed> The paper feed sensor (PS101) is not turn OFF even after the set period of time has elapsed after it turns ON.
<When FS-536 or FS-536SD is installed> The FNS entrance sensor (PS4) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
<When FS-537 or FS-537SD is installed> The FNS entrance sensor (PS34) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
Causes: <When FS-533 is installed> • Paper conveyance motor (M101) • Paper feed sensor (PS101) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • FNS entrance sensor (PS4) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • FNS entrance sensor (PS34) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed: 1 Initial check items – – 2 PS101 I/O check, sensor check FSCB CN111 FS-533 7-D to E 3 M101 operation check FSCB CN101 FS-533 6-J 4 FSCB CP101 conduction check – – 5 Replace FSCB.
(b) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS4 I/O check, sensor check FSCB J4-9 (ON) FS-536/FS-536SD 15-C 3 Replace FSCB.
(c) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS34 I/O check, sensor check FSCB J8<A>-5 (ON) FS-537/FS-537SD 7-D 3 Replace FSCB.

Code: 72-18
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> • The main tray exit sensor (PS16) is not turned ON even after the set period of time has elapsed after the FNS entrance sensor (PS4) is turned ON by the paper. • While the buffer is controlled, the main tray exit sensor (PS16) is not tuned ON even after the set period of time has elapsed after the reverse rotation drive is started.
<When FS-537 or FS-537SD is installed> The Main tray exit sensor (PS37) is not turned ON even after the set period of time has elapsed after the FNS middle sensor (PS36) is turned ON by the paper.
Causes: <When FS-536 or FS-536SD is installed> • FNS entrance sensor (PS4) • Main tray exit sensor (PS16) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • FNS middle sensor (PS36) • Main tray exit sensor (PS37) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS4 I/O check, sensor check FSCB J4-9 (ON) FS-536/FS-536SD 15-C 3 PS16 I/O check, sensor check FSCB J9-4 (ON) FS-536/FS-536SD 11-C 4 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS36 I/O check, sensor check FSCB J12<A>-10 (ON) FS-537/FS-537SD 16-D 3 PS37 I/O check, sensor check FSCB J12-14 (ON) FS-537/FS-537SD 18-D 4 Replace FSCB.

Quick fix Konica-Minolta 368e list error codes

Solve Konica-Minolta bizhub 368e Error codes

Code: 72-19
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> The main tray exit sensor (PS16) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
<When FS-537 or FS-537SD is installed> The main tray exit sensor (PS37) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
Causes: <When FS-536 or FS-536SD is installed> • Main tray exit sensor (PS16) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed>
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS16 I/O check, sensor check FSCB J9-4 (ON) FS-536/FS-536SD 16-C 3 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS37 I/O check, sensor check FSCB J12-14 (ON) FS-537/FS-537SD 18-D 3 Replace FSCB.

Code: 72-21
Description: Misfeed at FS transport section.
<When FS-533 is installed> The paper surface detect sensor/1 (PS102) is not turned OFF (unblocked) after the paper exit.
<When FS-536 or FS-536SD is installed> The staple stacker paper detection sensor (PS31) is not turn OFF even after the set period of time has elapsed after the start of exiting paper.
<When FS-537 or FS-537SD is installed> The alignment plate paper detection sensor (PS32) is not turn OFF even after the set period of time has elapsed after the start of exiting paper.
Causes: <When FS-533 is installed> • Paper exit motor (M102) • Paper surface detect sensor/1 (PS102) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Staple stacker paper detection sensor (PS31) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Alignment plate paper detection sensor (PS32) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed: 1 Initial check items – – 2 PS102 I/O check, sensor check FSCB CN102 FS-533 6-J 3 M102 operation check FSCB CN109 FS-533 8 to 9-D to E 4 FSCB CP102 conduction check – – 5 Replace FSCB.
(b) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS31 I/O check, sensor check FSCB J12-11 (ON) FS-536/FS-536SD 6-C 3 Replace FSCB.
(c) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS32 I/O check, sensor check FSCB J21-12 (ON) FS-537/FS-537SD 5-D 3 Replace FSCB.

Code: 72-22
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> The sub tray exit sensor (PS8) is not turned ON (blocked) even after the set period of time has elapsed after the paper reaches the paper transport acceleration point.
<When FS-537 or FS-537SD is installed> The sub tray exit sensor (PS24) is not turned ON (blocked) even after the set period of time has elapsed after the paper reaches the paper transport acceleration point.
Causes: <When FS-536 or FS-536SD is installed> • Sub tray exit sensor (PS8) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Sub tray exit sensor (PS24) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS8 I/O check, sensor check FSCB J9-8 (ON) FS-536/FS-536SD 11-C 3 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS24 I/O check, sensor check FSCB J15-3 (ON) FS-537/FS-537SD 16-K to L 3 Replace FSCB.

Code: 72-23
Description: Misfeed at FS transport section.
<When FS-536 or FS-536SD is installed> The sub tray exit sensor (PS8) is not turned OFF (unblocked) even after the set period of time has elapsed after it is turned ON (blocked).
<When FS-537 or FS-537SD is installed> The sub tray exit sensor (PS24) is not turned OFF (unblocked) even after the set period of time has elapsed after PS24 turns ON (block).
Causes: <When FS-536 or FS-536SD is installed> • Sub tray exit sensor (PS8) • FNS entrance sensor (PS4) • Main tray exit sensor (PS16) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Sub tray exit sensor (PS24) • FNS entrance sensor (PS34) • FNS middle sensor (PS36) • Main tray exit sensor (PS37) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 Clean the sensor of paper path. – – 3 PS8 I/O check, sensor check FSCB J9-8 (ON) FS-536/FS-536SD 11-C 4 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 Clean the sensor of paper path. – – 3 PS24 I/O check, sensor check FSCB J15-3 (ON) FS-537/FS-537SD 16-K to L 4 Replace FSCB.

Code: 72-25, 72-26
Description: Misfeed at SD paper exit section.
72-25 <When FS-536SD or FS-537SD is installed> The fold exit sensor (PS12) is not turned ON by the paper even after the set period of time has elapsed after the half-fold exit operation started.
72-26 <When FS-536SD or FS-537SD is installed> The fold exit sensor (PS12) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
Causes: <When FS-536SD or FS-537SD is installed> • Fold exit sensor (PS12) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536SD or FS-537SD is installed: 1 Initial check items – – 2 PS12 I/O check, sensor check SDCB J9-2 (ON) FS-536/FS-536SD 5-P FS-537/FS-537SD 4-P 3 Replace SDCB. (FS-536SD / FS-537SD) – – 4 Replace FSCB. (FS-536SD / FS-537SD)

Code: 72-31, 72-34
Description: Misfeed at JS exit section.
72-31 <When FS-537+JS-602 or FS-537SD+JS-602 is installed> The job tray paper exit sensor (PS402) is not turned ON (unblocked) even after the set period of time has elapsed after the route change gate home sensor (PS21) turns OFF (unblock) by the paper.
72-34 <When FS-537+JS-602 or FS-537SD+JS-602 is installed> The job tray paper exit sensor (PS402) is not turned OFF (unblocked) even after the set period of time has elapsed after PS402 turns ON (block) by a paper.
Causes: <When FS-537+JS-602 or FS-537SD +JS-602 is installed> • Job tray paper exit sensor (PS402) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-537+JS-602 or FS-537SD+JS-602 is installed: 1 Initial check items – – 2 PS402 I/O check, sensor check FSCB J10-6 (ON) FS-537/FS-537SD 9-M 3 Replace FSCB.

Code: 72-35
Description: Misfeed at PI section. <When FS-537+PI-507 or FS-537SD+PI-507 is installed> • When a paper is fed from the upper tray, the paper entrance sensor /Lw (PS206) is not turned ON (unblocked) even after the set period of time has elapsed after the transfer clutch /Up (CL201) turns ON by a paper. • When a paper is fed from the lower tray, The paper entrance sensor /Lw (PS206) is not turned ON (unblocked) even after the set period of time has elapsed after the transfer clutch /Lw (CL202) turns ON by a paper.
Causes: <When FS-537+PI-507 or FS-537SD +PI-507 is installed> • Transfer clutch /Up (CL201) • Transfer clutch /Lw (CL202) • Paper entrance sensor /Lw (PS206) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-537+PI-507 or FS-537SD+PI-507 is installed: 1 Initial check items – – 2 PS206 I/O check, sensor check PIDB CN53<A>-5 (ON) PI-507 10-C 3 CL201 operation check PIDB CN54-3 (ON) PI-507 6-C 4 CL202 operation check PIDB CN56-1 (ON) PI-507 9-C 5 PIDB ICP4 conduction check. – – 6 Replace PIDB. – – 7 Replace FSCB.

Code: 72-40, 72-41
Description: Misfeed at ZU section.
72-40 <When FS-537+ZU-609 or FS-537SD+ZU-609 is installed> The FNS middle sensor (PS36) is not turned OFF even after the set period of time has elapsed after it is turned ON by the paper.
71-41 <When FS-537+ZU-609 or FS-537SD+ZU-609 is installed> When the second fold is started in Z-fold mode, the FNS middle sensor (PS36) is not switched from ON to OFF by the paper after the set period of time has elapsed.
Causes: <When FS-537+ZU-609 or FS-537SD +ZU-609 is installed> • ZU transport motor (M500) • Folding guide motor (M501) • FNS middle sensor (PS36) • ZU drive board (ZUDB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-537+ZU-609 or FS-537SD+ZU-609 is installed: 1 Initial check items – – 2 PS36 I/O check, sensor check FSCB J12<A>-10 (ON) FS-537/FS-537SD 16-D 3 M500 operation check ZUDB CN6-1 to 6 ZU-609 1 to 2-B 4 M501 operation check ZUDB CN6-9 to 12 ZU-609 2-B 5 ZUDB ICP1 or ICP2 conduction check. – – 6 Replace ZUDB. – – 7 Replace FSCB.

Code: 72-43
Description: Misfeed at PK JAM.
<When FS-533+PK-519 is installed> The punch motor sensor (PS202) does not detect rotation of the punch motor after the laps of given time after the punch motor (M201) started operating.
<When FS-536+PK-520 or FS-536SD+PK-520 is installed> The punch position sensor (PS2) is not turned ON (unblocked) after a lapse of a given time after the punch drive motor (M1) starts rotating.
<When FS-537+PK-523 or FS-537SD+PK-523 is installed> The PK punch home sensor 2 (PS301) is not turned ON (unblocked) after a lapse of a given time after the punch drive motor (M301) starts rotating.
– <When FS-537+PK-523 or FS-537SD+PK-523 is installed> Paper jam of a sheet of paper left at the PK section results, when the main power switch is turned ON, and the paper is detected by the paper size detect board (PSDTB).
Causes: <When FS-533+PK-519 is installed> • Punch motor (M201) • Punch motor sensor (PS202) • PK control board (PKCB) • FS control board (FSCB)
<When FS-536+PK-520 or FS-536SD +PK-520 is installed> • Punch drive motor (M1) • Punch position sensor (PS2) • FS control board (FSCB)
<When FS-537+PK-523 or FS-537SD +PK-523 is installed> • Punch drive motor (M301) • PK punch home sensor/2 (PS301) • Punch control board (PKCB) • FS control board (FSCB) Residual paper jam • Paper size detect board (PSDTB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533+PK-519 is installed: 1 Initial check items – – 2 PS202 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C 3 M201 operation check PKCB CN203-1 to 2 FS-533 (PK-519) 4-C 4 Replace PKCB. – – 5 Replace FSCB.
(b) When FS-536+PK-520 or FS-536SD+PK-520 is installed: 1 Initial check items – – 2 PS202 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C 3 M201 operation check PKCB CN203-1 to 2 FS-533 (PK-519) 4-C 4 Replace PKCB. – – 5 Replace FSCB.
(b) When FS-536+PK-520 or FS-536SD+PK-520 is installed: 1 Initial check items 2 PS2 I/O check, sensor check FSCB J7-2 (ON) FS-536/FS-536SD (PK-520) 13-K 3 M1 operation check FSCB J7-7 to 8 FS-536/FS-536SD (PK-520) 13-K 4 Replace FSCB.
(c) When FS-537+PK-523 or FS-537SD+PK-523 is installed: 2 PS2 I/O check, sensor check FSCB J7-2 (ON) FS-536/FS-536SD (PK-520) 13-K 3 M1 operation check FSCB J7-7 to 8 FS-536/FS-536SD (PK-520) 13-K 4 Replace FSCB.
(c) When FS-537+PK-523 or FS-537SD+PK-523 is installed: 1 Initial check items – – 2 PS301 I/O check, sensor check PKCB CN36-5 (ON) PK-523 3-C 3 M301 operation check PKCB CN35-1 to 3 PK-523 2-C 4 Replace PKCB. – – 5 Replace FSCB.
(d) Residual paper jam (When FS-537+PK-523 or FS-537SD+PK-523 is installed): 1 Initial check items – – 2 Adjust the sensitivity (light intensity) by selecting [Service Mode] -> [Finisher] -> [FS-FN adjustment] -> [Punch F. Sensor Intensity Adj.]. After adjustment, open and then close the front door, and check if the residual paper jam indication disappears. To turn off the main power switch, wait for more than 10 seconds until the residual paper jam indication disappears – – 3 Replace PSDTB. – – 4 Replace FSCB.

Code: 72-49
Description: Misfeed at PI section. <When FS-537+PI-507 or FS-537SD+PI-507 is installed> The paper entrance sensor /Up (PS201) is not turned ON (unblocked) after a lapse of a given time after the transfer clutch /Up is turned ON.
Causes: <When FS-537+PI-507 or FS-537SD +PI-507 is installed> • Transfer clutch /Up (CL201) • Paper entrance sensor /Up (PS201) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS201 I/O check, sensor check PIDB CN53<A>-2 (ON) PI-507 10-C 3 CL201 operation check PIDB CN54-3 (ON) PI-507 6-C 4 PIDB ICP4 conduction check. – – 5 Replace PIDB. – – 6 Replace FSCB.

Code: 72-50
Description: Misfeed at PI section. <When FS-537+PI-507 or FS-537SD+PI-507 is installed> The FNS entrance sensor (PS34) is not turned ON even after the set period of time has elapsed after the paper entrance sensor /Up (PS201) turns ON (unblock) by a paper.
Causes: <When FS-537+PI-507 or FS-537SD +PI-507 is installed> • Paper entrance sensor /Up (PS201) • FNS entrance sensor (PS34) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS201 I/O check, sensor check PIDB CN53<A>-2 (ON) PI-507 10-C 3 PS34 I/O check, sensor check FSCB J8<A>-5 (ON) FS-537/FS-537SD 7-D 4 PIDB ICP4 conduction check. – – 5 Replace PIDB. – – 6 Replace FSCB.

Code: 72-51
Description: Misfeed at PI section. <When FS-537+PI-507 or FS-537SD+PI-507 is installed> The FNS entrance sensor (PS34) is not turned ON even after the set period of time has elapsed after the paper entrance sensor /Lw (PS206) is turned ON by the paper.
Causes: <When FS-537+PI-507 or FS-537SD +PI-507 is installed> • Paper entrance sensor /Lw (PS206) • FNS entrance sensor (PS34) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-537+PI-507 or FS-537SD+PI-507 is installed: 1 Initial check items – – 2 PS206 I/O check, sensor check PIDB CN53<A>-5 (ON) PI-507 10-C 3 PS34 I/O check, sensor check FSCB J8<A>-5 (ON) FS-537/FS-537SD 7-D 4 PIDB ICP4 conduction check. – – 5 Replace PIDB. – – 6 Replace FSCB.

Code: 72-70
Description: Misfeed at PK JAM. <When FS-533+PK-519 is installed> The paper feed sensor (PS201) is not turned OFF even after the set period of time has elapsed after it is turned ON.
Causes: • Fusing motor (M3) • Paper conveyance motor (M101) • Paper feed sensor (PS201) • FS control board (FSCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS201 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C 3 M3 load check (bizhub 558e/458e) • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN14E-9 (REM) MFPB CN41E-12 (LOCK) 2-C M3 load check (bizhub 368e/308e) • Check code: 45 • Multi code: 1, 2, 3, 4, 5 MFPB CN8E-9 (REM) MFPB CN8E-12 (FGP) 2-C 4 M101 operation check FSCB CN101 FS-533 6-J 5 Replace FSCB.

Code: 72-81
Description: Misfeed at FS staple section.
<When FS-533 is installed> The stapler home sensor (PS110) is not turned ON (blocked) after the stapler motor is energized. <When FS-536 or FS-536SD is installed> The stapler position sensor (center) (PS24) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the side stapler movement motor (M13) turned ON.
<When FS-537 or FS-537SD is installed> The stapler position sensor (center) (PS20) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the stapler movement motor (M19) turned ON.
Causes: <When FS-533 is installed> • Stapler home sensor (PS110) • Stapler unit • Stapler relay board (STREYB) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Side stapler movement motor (M13) • Stapler position sensor (Center) (PS24) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Stapler movement motor (M19) • Stapler position sensor (Center) (PS20) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed: 1 Initial check items – – 2 PS110 I/O check, sensor check FSCB CN110 FS-533 8-D to E 3 Replace the stapler unit. – – 4 Replace STREYB. – – 5 Replace FSCB.
(b) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 M13 operation check FSCB J11<A>-1 to 4 FS-536/FS-536SD 4-C 3 PS24 I/O check, sensor check FSCB J11-6 (ON) FS-536/FS-536SD 5-C 4 Replace FSCB.
(c) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 M19 operation check FSCB J17-10 to 13 FS-537/FS-537SD 14-D 3 PS20 I/O check, sensor check FSCB J16-5 (ON) FS-537/FS-537SD 15-D 4 Replace FSCB.

Code: 72-84
Description: Misfeed at SD staple section: <When FS-536SD or FS-537SD is installed> The stapler home position sensor/R does not turn ON even after the set period of time has elapsed after the staple operation started.
Causes: <When FS-536SD or FS-537SD is installed> • Staple unit • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536SD or FS-537SD is installed: 1 Initial check items – – 2 Replace the staple unit. (FS-536SD / FS-537SD) – – 3 Replace SDCB. (FS-536SD / FS-537SD) – – 4 Replace FSCB. (FS-536SD / FS-537SD)

Code: 72-85
Description: Misfeed at SD transport section.
<When FS-536SD is installed> The SD entrance sensor (PS1) is not turned ON (blocked) even after the set period of time has elapsed after the saddle exit sensor (PS5) is turned ON by the paper.
<When FS-537SD is installed> The SD entrance sensor (PS1) is not turned ON (blocked) even after the set period of time has elapsed after the SD discharge sensor (PS35) is turned ON by the paper.
Causes: <When FS-536SD is installed> • SD entrance sensor (PS1) • Saddle exit sensor (PS5) • SD control board (SDCB) • FS control board (FSCB)
<When FS-537SD is installed> • SD entrance sensor (PS1) • SD discharge sensor (PS35) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536SD is installed: 1 Initial check items – – 2 PS5 I/O check, sensor check FSCB J5-2 (ON) FS-536/FS-536SD 16-K 3 PS1 I/O check, sensor check SDCB J4-8 (ON) FS-536/FS-536SD 5-L 4 Replace SDCB. – – 5 Replace FSCB.
(b) When FS-537SD is installed: 1 Initial check items – – 2 PS35 I/O check, sensor check FSCB J15-7 (ON) FS-537/FS-537SD 15 to 16-K to L 3 PS1 I/O check, sensor check SDCB J4-8 (ON) FS-537/FS-537SD 4-K 4 Replace SDCB. – – 5 Replace FSCB.

Code: 72-86
Description: Misfeed at SD transport section. <When FS-536SD or FS-537SD is installed> The SD entrance sensor (PS1) is not turned OFF (unblocked) even after the set period of time has elapsed after it is turned ON (blocked).
Causes: <When FS-536SD or FS-537SD is installed> • SD entrance sensor (PS1) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536SD or FS-537SD is installed: 1 Initial check items 2 PS1 I/O check, sensor check SDCB J4-8 (ON) FS-536/FS-536SD 5-L FS-537/FS-537SD 4-K 3 Replace SDCB. (FS-536SD / FS-537SD) – – 4 Replace FSCB. (FS-536SD / FS-537SD)

Code: 72-87
Description: Misfeed at SD transport section. <When FS-536SD or FS-537SD is installed> The center staple/fold stacker paper detect sensor (PS3) is not turned ON even after the set period of time has elapsed after the SD entrance sensor (PS1) is turned ON (blocked) by the paper.
Causes: <When FS-536SD or FS-537SD is installed> • SD entrance sensor (PS1) • Center staple/fold stacker paper detect sensor (PS3) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536SD or FS-537SD is installed: 1 Initial check items – – 2 PS1 I/O check, sensor check SDCB J4-3 (ON) FS-536/FS-536SD 4-K FS-537/FS-537SD 5-L 3 PS3 I/O check, sensor check SDCB J9-2 (ON) FS-536/FS-536SD 5-P FS-537/FS-537SD 5-P 4 Replace SDCB. (FS-536SD / FS-537SD) – – 5 Replace FSCB. (FS-536SD / FS-537SD)

Code: 75-42
Description: Misfeed at RU section. <When FS-536 or FS-536SD is installed> <When FS-537 or FS-537SD is installed> The RU entrance sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after the main body’s paper exit sensor (PS39) is turned ON (unblocked) by the paper.
Causes: <When FS-536 or FS-536SD is installed> <When FS-537 or FS-537SD is installed> • Paper exit sensor (PS3) • RU entrance sensor (PS2) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed. 1 Initial check items – – 2 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 658e/558e/458e 7-C 368e/308e 5-C 3 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-536/FS-536SD 12-K 4 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS3 I/O check, sensor check MFPB CN17E-7 (ON) 658e/558e/458e 7-C 3 PS2 I/O check, sensor check FSCB J8-15 (ON) FS-537/FS-537SD 9-D 4 Replace FSCB.

Code: 75-43
Description: Misfeed at RU section. <When FS-536, FS-536SD, FS-537, or FS-537SD is installed> The RU entrance sensor (PS2) is not turned OFF (unlocked) even after the set period of time has elapsed after it is turned ON (blocked).
Causes: <When FS-536, FS-536SD, FS-537, or FS-537SD is installed> • RU entrance sensor (PS2) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed: 1 Initial check items – – 2 PS2 I/O check, sensor check FSCB J6-7 (ON) FS-536/FS-536SD 12-K 3 Replace FSCB.
(b) When FS-537 or FS-537SD is installed: 1 Initial check items – – 2 PS2 I/O check, sensor check FSCB J8-15 (ON) FS-537/FS-537SD 9-K 3 Replace FSCB.

Code: 92-01, 92-02, 92-04, 92-40
Description: bizhub 658e/558e/458e Misfeed at duplex pre-registration section
92-01 The registration sensor/1 (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after a duplex paper feed sequence has been started.
92-02 For the second-side feed of paper in the duplex mode, loop forming has not been complete before the second side of a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
92-04 The registration sensor/2 (PS72) is not turned ON even after the lapse of a given period of time after a duplex paper feed sequence has been started. (bizhub 658e/558e only)
92-40 For the second-side feed of paper in the duplex mode, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the duplex pre-registration section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • ADU transport motor/2 (M26) • Registration sensor/1 (PS1) • Registration sensor/2 (PS72) (bizhub 658e/558e) • Expansion control board (EXCB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check EXCB CN6-3 (ON) 26-P 3 PS72 I/O check, sensor check EXCB CN6-5 (ON) 26-P 4 M26 load check • Check code: 85 • Multi code: 5, 6, 7, 8 EXCB CN4-1 to 4 24-P 5 Replace EXCB.

Code: 92-01, 92-02, 92-40
Description: bizhub 368e/308e
92-01 The registration sensor/1 (PS1) is not turned ON (unblocked) even after the lapse of a given period of time after a duplex paper feed sequence has been started.
92-02 For the second-side feed of paper in the duplex mode, loop forming has not been complete before the second side of a sheet enters the registration roller because the rise timing of load to perform registration is earlier than the rise timing of load to form a loop.
92-40 For the second-side feed of paper in the duplex mode, the image write start signal permit continues to be disabled for a predetermined period of time after the timing of the image write start signal output.
– Paper jam of a sheet of paper left at the duplex pre-registration section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Transport motor (M1) • ADU transport clutch (CL6) • Registration sensor/1 (PS1) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS1 I/O check, sensor check FRB CN8-3 (ON) 6-L 3 CL6 load check • Check code: 81 • Multi code: 0 MFPB CN15EA-14 (ON) 7-C 4 M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 5 Replace FRB. – – 6 Replace MFPB.

Code: 93-10
Description: bizhub 368e/308e Misfeed at duplex transport section.
93-10 The ADU paper passage sensor/2 (PS41) is not turned ON (blocked) even after the set period of time has elapsed after the ADU paper passage sensor/1 (PS40) is turned ON (unblocked) by the paper.
– Paper jam of a sheet of paper left at the duplex transport section results, if the ADU paper passage sensor/1 (PS40) is turned ON (unblocked) or the ADU paper passage sensor/2 (PS41) is turned ON (blocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the duplex transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • Transport motor (M1) • ADU transport motor/1 (M5) • ADU transport clutch (CL6) • ADU paper passage sensor/1 (PS40) • ADU paper passage sensor/2 (PS41) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS40 I/O check, sensor check MFPB CN17E-10 (ON) 5-C 3 PS41 I/O check, sensor check MFPB CN17E-13 (ON) 5-C 4 CL6 load check • Check code: 81 • Multi code: 0 MFPB CN15EA-14 (ON) 7-C 5 M1 load check • Check code: 40 • Multi code: 1, 2, 3 MFPB CN8E-3 (REM) MFPB CN8E-6 (FGP) 2-C 6 M5 load check • Check code: 85 • Multi code: 1, 2, 3, 4 MFPB CN17E-1 to 4 4-C 7 MFPB ICP2E, ICP19E conduction check – – 8 Replace FRB. – – 9 Replace MFPB.

Code: 93-10
Description: bizhub 658e/558e/458e Misfeed at duplex transport section
93-10 The ADU paper passage sensor/2 (PS41) is not turned ON (blocked) even after the set period of time has elapsed after the ADU paper passage sensor/1 (PS40) is turned ON (unblocked) by the paper.
– Paper jam of a sheet of paper left at the duplex transport section results, if the ADU paper passage sensor/1 (PS40) is turned ON (unblocked) or the ADU paper passage sensor/2 (PS41) is turned ON (blocked) when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
– Paper jam of a sheet of paper left at the duplex transport section results, if a sheet of paper is determined to exist at a position detected when the main power switch is turned ON, a door is opened and closed, or a misfeed or malfunction is reset.
Causes: • ADU transport motor/1 (M5) • ADU transport motor/2 (M26) • ADU paper passage sensor/1 (PS40) • ADU paper passage sensor/2 (PS41) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1 Initial check items – – 2 PS40 I/O check, sensor check MFPB CN17E-10 (ON) 7-C 3 PS41 I/O check, sensor check EXCB CN8-3 (ON) 24-T 4 M5 load check • Check code: 85 • Multi code: 1, 2, 3, 4 MFPB CN17E-1 to 4 6-C 5 M26 load check • Check code: 85 • Multi code: 5, 6, 7, 8 EXCB CN4-1 to 4 24-P 6 Replace EXCB. – – 7 Replace MFPB.

Code: 99-01
Description: bizhub 368e/308e Controller JAM (paper size error)
• As a result of a paper size error, the controller transmits a forced stop command to the printer engine and the printer engine is internally processing the size error. • As a result of a paper size error, the controller transmits a forced stop command to the printer engine; but the paper causing the size error cannot be fed out.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-01
Description: bizhub 658e/558e/458e Controller JAM (paper size error)
• As a result of a paper size error, the controller transmits a forced stop command to the printer engine and the printer engine is internally processing the size error.
• As a result of a paper size error, the controller transmits a forced stop command to the printer engine; but the paper causing the size error cannot be fed out.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-02
Description: bizhub 368e/308e Controller JAM (controller forced stop command). The controller transmits a forced stop command under a condition other than a paper size error during a print cycle.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-02
Description: bizhub 658e/558e/458e Controller JAM (controller forced stop command)
The controller transmits a forced stop command under a condition other than a paper size error during a print cycle.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-03
Description: bizhub 368e/308e Controller JAM (image processing)
Image stabilization not completing a job.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-03
Description: bizhub 658e/558e/458e Controller JAM (image processing)
Image stabilization not completing a job.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-04
Description: bizhub 368e/308e Controller JAM (a job reservation in the main body is not released)
A job reservation is not released after a lapse of a given time after that a print start command has been received.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-04
Description: bizhub 658e/558e/458e Controller JAM (a job reservation in the main body is not released)
A job reservation is not released after a lapse of a given time after that a print start command has been received.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-05
Description: bizhub 368e/308e Controller JAM (main body not starting a job)
A waiting status is not released even with a print start command received.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-05
Description: bizhub 658e/558e/458e Controller JAM (main body not starting a job)
A waiting status is not released even with a print start command received.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-06
Description: bizhub 368e/308e Controller JAM (print control on the main body is not completed)
Print control is not completed even after a job has been completed.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-06
Description: bizhub 658e/558e/458e Controller JAM (print control on the main body is not completed)
Print control is not completed even after a job has been completed.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-07
Description: bizhub 368e/308e Controller JAM (main body not completing a job)
The engine does not stop after a lapse of a given time after that a print has finished.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body.

Code: 99-07
Description: bizhub 658e/558e/458e Controller JAM (main body not completing a job)
The engine does not stop after a lapse of a given time after that a print has finished.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body.

Code: 99-08
Description: bizhub 368e/308e Controller JAM (finisher not starting a job)
The finisher does not accept a print start command.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body. Or, open and close the front door of the finisher.

Code: 99-08
Description: bizhub 658e/558e/458e Controller JAM (finisher not starting a job)
The finisher does not accept a print start command.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body. Or, open and close the front door of the finisher.

Code: 99-09
Description: bizhub 368e/308e Controller JAM (finisher not completing a job)
• A paper exit or paper finishing process inside the finisher is not completed.
• The finisher does not start during a reset procedure from the jam.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the front door of the main body. Or, open and close the front door of the finisher.

Code: 99-09
Description: bizhub 658e/558e/458e Controller JAM (finisher not completing a job)
• A paper exit or paper finishing process inside the finisher is not completed.
• The finisher does not start during a reset procedure from the jam.
Causes:
Troubleshooting Guides: 1 Initial check items – – 2 Open and close the lower front door of the main body. Or, open and close the front door of the finisher.

Code: C0002
Description: Paper feed communication error. When the MFP board (MFPB) is receiving data, a communication error is detected.
Causes: • MFP board (MFPB) • PC control board (PCCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Correct or replace the harness connection between the main body and the paper feed cabinet if faulty. 3. Rewrite the firmware. 4. Replace PCCB. (PC-115/PC-215 / PC-415) 5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: C0106
Description: Tray 3/transfer LCT paper feed motor turning at abnormal timing (When PC-115, PC-215, or PC-415 is installed). • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: <When PC-115 or PC-215 is installed> • Tray 3 paper feed motor (M111) • PC control board (PCCB)
<When PC-415 is installed> • Paper feed motor (M131) • PC control board (PCCB)
Troubleshooting Guides: (a) When PC-115 or PC-215 is installed 1. Check the connector between M111-PCCB CN5 for proper connection and correct as necessary. 2. Check the connector of M111 for proper drive coupling and correct as necessary. 3. M111 load check • Check code: 28 • Multi code: 9, 10, 11, 12 • Control signal: PCCB CN5-5 (CW/CCW) • Location of electrical component: PC-115/PC-215 4-C 4. Replace M111. 5. Replace PCCB.
(b) When PC-415 is installed 1. Check the connector between M131-PCCB CN5 for proper connection and correct as necessary. 2. Check the connector of M131 for proper drive coupling and correct as necessary. 3. M131 load check • Check code: 28 • Multi code: 1, 2, 3, 4 • Control signal: PCCB CN5-5 (CW/CCW) • Location of electrical component: PC-415 4-J 4. Replace M131. 5. Replace PCCB.

Code: C0107
Description: Tray 3/transfer LCT vertical transport motor turning at abnormal timing (When PC-115, PC-215, or PC-415 is installed). • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: <When PC-115 or PC-215 is installed> • Tray 3 vertical transport motor (M112) • PC control board (PCCB)
<When PC-415 is installed> • Vertical transport motor (M132) • PC control board (PCCB)
Troubleshooting Guides: (a) When PC-115 or PC-215 is installed 1. Check the connector between M112-PCCB CN5 for proper connection and correct as necessary. 2. Check the connector of M112 for proper drive coupling and correct as necessary. 3. M112 load check • Check code: 28 • Multi code: 17, 18, 19, 20 • Control signal: PCCB CN5-13 (CW/CCW) • Location of electrical component: PC-115/PC-215 3 to 4-C 4. Replace M112. 5. Replace PCCB.
(b) When PC-415 is installed 1. Check the connector between M132-PCCB CN5 for proper connection and correct as necessary. 2. Check the connector of M132 for proper drive coupling and correct as necessary. 3. M132 load check • Check code: 28 • Multi code: 5, 6, 7, 8 • Control signal: PCCB CN5-13 (CW/CCW) • Location of electrical component: PC-415 4-J 4. Replace M132. 5. Replace PCCB.

Code: C0108
Description: Tray 4 paper feed motor turning at abnormal timing (When PC-215 is installed) . • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Tray 4 paper feed motor (M121) • PC control board (PCCB)
Troubleshooting Guides: 1. Check the connector between M121-PCCB CN9C for proper connection and correct as necessary. 2. Check the connector of M121 for proper drive coupling and correct as necessary. 3. M121 load check • Check code: 28 • Multi code: 13, 14, 15, 16 • Control signal: PCCB CN9C-5 (CW/CCW) • Location of electrical component: PC-215 6-K 4. Replace M121. 5. Replace PCCB.

Code: C0109
Description: Tray 4 vertical transport motor turning at abnormal timing (When PC-215 is installed). • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Tray 4 vertical transport motor (M122) • PC control board (PCCB)
Troubleshooting Guides: 1. Check the connector between M122-PCCB CN9C for proper connection and correct as necessary. 2. Check the connector of M122 for proper drive coupling and correct as necessary. 3. M122 load check • Check code: 28 • Multi code: 21, 22, 23, 24 • Control signal: PCCB CN9C-13 (CW/CCW) • Location of electrical component: PC-215 6-K 4. Replace M122. 5. Replace PCCB.

Code: C0202
Description: Tray 1 feeder up/down abnormality. The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 1 lift-up motor (M12) • Tray 1 upper limit sensor (PS25) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M12-MFPB CN19E for proper connection and correct as necessary. 3. Check the connector of M12 for proper drive coupling and correct as necessary. 4. Check the connector between PS25-relay CN30-MFPB CN26E for proper connection and correct as necessary. 5. PS25 I/O check, sensor check • Control signal: MFPB CN26E-3 (ON) • Location of electrical component: 25-C 6. M12 load check • Check code: 23 • Multi code: 4 • Control signal: MFPB CN19E-5 (REM) • Location of electrical component: 21-C 7. Replace M12. 8. MFPB ICP1E conduction check 9. Replace MFPB.

Code: C0202
Description: Tray 1 feeder up/down abnormality. The tray 1 upper limit sensor (PS25) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 1 lift-up motor (M12) • Tray 1 upper limit sensor (PS25) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M12-MFPB CN27E for proper connection and correct as necessary. 3. Check the connector of M12 for proper drive coupling and correct as necessary. 4. Check the connector between PS25-relay CN30-MFPB CN34E for proper connection and correct as necessary. 5. PS25 I/O check, sensor check • Control signal: MFPB CN34E-3 (ON) • Location of electrical component: 27-I 6. M12 load check • Check code: 23 • Multi code: 4 • Control signal: MFPB CN27E-5 (M12_REM) • Location of electrical component: 19-I 7. Replace M12. 8. MFPB F1E conduction check 9. Replace MFPB.

Code: C0204
Description: Tray 2 feeder up/down abnormality. The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 2 lift-up motor (M13) • Tray 2 upper limit sensor (PS22) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M13-MFPB CN25E for proper connection and correct as necessary. 3. Check the connector of M13 for proper drive coupling and correct as necessary. 4. Check the connector between PS22-relay CN40-MFPB CN23E for proper connection and correct as necessary. 5. PS22 I/O check, sensor check • Control signal: MFPB CN23E-9 (ON) • Location of electrical component: 27-C 6. M13 load check • Check code: 23 • Multi code: 5 • Control signal: MFPB CN25E-5 (REM) • Location of electrical component: 22-C 7. Replace M13. 8. MFPB ICP1E conduction check 9. Replace MFPB.

Code: C0204
Description: Tray 2 feeder up/down abnormality. The tray 2 upper limit sensor (PS22) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 2 lift-up motor (M13) • Tray 2 upper limit sensor (PS22) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M13-MFPB CN32E for proper connection and correct as necessary. 3. Check the connector of M13 for proper drive coupling and correct as necessary. 4. Check the connector between PS22-relay CN40-MFPB CN34E for proper connection and correct as necessary. 5. PS22 I/O check, sensor check • Control signal: MFPB CN34E<A>-9 (ON) • Location of electrical component: 26-I 6. M13 load check • Check code: 23 • Multi code: 5 • Control signal: MFPB CN32E-5 (M13_REM) • Location of electrical component: 20-I 7. Replace M13. 8. MFPB F1E conduction check 9. Replace MFPB.

Code: C0206
Description: Tray 3 feeder up/down abnormality (When PC-115 or PC-215 is installed). The tray 3 upper limit sensor (PS116) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 3 lift-up motor (M113) • Tray 3 upper limit sensor (PS116) • PC control board (PCCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M113-PCCB CN6C for proper connection and correct as necessary. 3. Check the connector of M113 for proper drive coupling and correct as necessary. 4. Check the connector between PS116-relay CN24-PCCB CN4 for proper connection and correct as necessary. 5. PS116 I/O check, sensor check • Control signal: PCCB CN4-3 (ON) • Location of electrical component: PC-115/PC-215 7-C 6. M113 load check • Check code: 23 • Multi code: 6 • Control signal: PCCB CN6C-8 to 9 • Location of electrical component: PC-115/PC-215 2-C 7. Replace M113. 8. Replace PCCB. 9. MFPB ICP1E conduction check (bizhub 368e/308e) 10. MFPB F1E conduction check (bizhub 658e/558e/458e) 11. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: C0208
Description: Tray 4 feeder up/down abnormality (When PC-215 is installed). The tray 4 upper limit sensor (PS126) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • Tray 4 lift-up motor (M123) • Tray 4 upper limit sensor (PS126) • PC control board (PCCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M123-PCCB CN8C for proper connection and correct as necessary. 3. Check the connector of M123 for proper drive coupling and correct as necessary. 4. Check the connector between PS126-relay CN47-PCCB CN7C for proper connection and correct as necessary. 5. PS126 I/O check, sensor check • Control signal: PCCB CN7C-3 (ON) • Location of electrical component: PC-215 8-K 6. M123 load check • Check code: 23 • Multi code: 7 • Control signal: PCCB CN8C-8 to 9 • Location of electrical component: PC-215 5-K 7. Replace M123. 8. Replace PCCB. 9. MFPB ICP1E conduction check (bizhub 368e/308e) 10. MFPB F1E conduction check (bizhub 658e/558e/458e) 11. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: C0210
Description: Transfer LCT lift failure (When PC-415 is installed). • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began. • The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began. • The main tray upper limit sensor (PS136) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operating. • The main tray upper limit sensor (PS136) is not turned OFF (unblocked) even after the set period of time has elapsed after the paper lift-down operation began. • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-down operation began.
Causes: • Main tray upper limit sensor (PS136) • Shifter stop / lower limit position sensor (PS138) • Elevator motor (M134) • PC control board (PCCB)
Troubleshooting Guides: 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M134-PCCB CN10L for proper connection and correct as necessary. 3. Check the connector of M134 for proper drive coupling and correct as necessary. 4. Check the connector between PS136-relay CN1-PCCB CN4 for proper connection and correct as necessary. 5. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary. 6. PS136 I/O check, sensor check • Control signal: PCCB CN4-3 (ON) • Location of electrical component: PC-415 8-J 7. PS138 I/O check, sensor check • Control signal: PCCB CN14L-6 (ON) • Location of electrical component: PC-415 3-J 8. M134 load check • Check code: 23 • Multi code: 9, 10 • Control signal: PCCB CN10L-1 to 2 • Location of electrical component: PC-415 6-J 9. Replace M134. 10. MFPB ICP1E conduction check (bizhub 368e/308e) 11. MFPB F1E conduction check (bizhub 658e/558e/458e) 12. Replace PCCB.

Code: C0211
Description: bizhub 368e/308e Manual feed up/down abnormality
• The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the paper feed motor (M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the paper feed motor (M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
Causes: • Paper feed motor (M22) • Bypass pick-up solenoid (SD1) • Bypass lift-up position sensor (PS26) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M22-MFPB CN16E for proper connection and correct as necessary. 2. Check the connector of M22 for proper drive coupling and correct as necessary. 3. Check the connector between PS26-relay CN19-MFPB CN18E for proper connection and correct as necessary. 4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN18E for proper connection and correct as necessary. 5. PS26 I/O check, sensor check • Control signal: MFPB CN18E-13 (ON) • Location of electrical component: 22-J 6. SD1 load check • Check code: 23 • Multi code: 3 • Control signal: MFPB CN18E-10 (ON) • Location of electrical component: 22-J 7. M22 load check • Check code: 28 • Multi code: 25, 26, 27, 28 • Control signal: MFPB CN16E-1 to 4 • Location of electrical component: 13-C 8. Replace M22. 9. MFPB ICP3E conduction check 10. Replace MFPB.

Code: C0211
Description: bizhub 658e/558e/458e Manual feed up/down abnormality
• The bypass lift-up position sensor (PS26) is not turned OFF (unblock) even after the paper feed motor (M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
• The bypass lift-up position sensor (PS26) is not turned ON (blocked) even after the paper feed motor (M22) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
Causes: • Paper feed motor (M22) • Bypass pick-up solenoid (SD1) • Bypass lift-up position sensor (PS26) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M22-relay CN220-EXCB CN7 for proper connection and correct as necessary. 2. Check the connector of M22 for proper drive coupling and correct as necessary. 3. Check the connector between PS26-relay CN19-MFPB CN19E for proper connection and correct as necessary. 4. Check the connector between SD1-relay CN21-relay CN19-MFPB CN19E for proper connection and correct as necessary. 5. PS26 I/O check, sensor check • Control signal: MFPB CN19E-13 (ON) • Location of electrical component: 22-I 6. SD1 load check • Check code: 23 • Multi code: 3 • Control signal: MFPB CN19E-9 (ON) • Location of electrical component: 22-I 7. M22 load check • Check code: 28 • Multi code: 25, 26, 27, 28 • Control signal: EXCB CN7-5 to 8 • Location of electrical component: 25-P 8. Replace M22. 9. Replace EXCB. 10. MFPB F1E conduction check 11. Replace MFPB.

Code: C0214
Description: bizhub 658e/558e/458e/368e/308e Transfer LCT shift failure (When PC-415 is installed) • The shifter stop / lower limit position sensor (PS138) is not turned ON (blocked) even after the set period of time has elapsed after the shift operation began (shift to the right). • The shifter home sensor (PS139) is not turned OFF (unblocked) even after the set period of time has elapsed after the shift operation began (shift to the right). • The shifter stop / lower limit position sensor (PS138) is not turned OFF (unblocked) even after the set period of time has elapsed after the return operation began (shift to the left). • The shifter home sensor (PS139) is not turned ON (blocked) even after the set period of time has elapsed after the return operation began (shift to the left).
Causes: • Shifter stop / lower limit position sensor (PS138) • Shifter home sensor (PS139) • Shifter motor (M133) • PC control board (PCCB)
Troubleshooting Guides: (2) Procedure 1. Remove the tray and check to see if a piece of paper is not left inside the machine. 2. Check the connector between M133-PCCB CN10L for proper connection and correct as necessary. 3. Check the connector of M133 for proper drive coupling and correct as necessary. 4. Check the connector between PS138-relay CN16-PCCB CN14L for proper connection and correct as necessary. 5. Check the connector between PS139-relay CN16-PCCB CN14L for proper connection and correct as necessary. 6. PS138 I/O check, sensor check • Control signal: PCCB CN14L-6 (ON) • Location of electrical component: PC-415 3-J 7. PS139 I/O check, sensor check • Control signal: PCCB CN14L-3 (ON) • Location of electrical component: PC-415 4-J 8. M133 load check • Check code: 23 • Multi code: 11, 12 • Control signal: PCCB CN10L-3 to 4 • Location of electrical component: PC-415 5-J 9. Replace M133. 10. Replace PCCB.

Code: C0216
Description: bizhub 368e/308e External LCT up/down abnormality (When LU-302 is installed). The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • LU upper limit sensor (PS2) • LU lift-up motor (M1) • LU drive board (LUDB)
Troubleshooting Guides: 1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary. 2. Check the connector of M1 for proper drive coupling and correct as necessary. 3. Check the connector between PS2-relay CN3-LUDB CN5 for proper connection and correct as necessary. 4. PS2 I/O check, sensor check • Control signal: LUDB CN5-3 (ON) • Location of electrical component: LU-302 4-G 5. M1 load check • Check code: 23 • Multi code: 8 • Control signal: LUDB CN3-4 (ON) • Location of electrical component: LU-302 3-G 6. Replace M1. 7. Replace LUDB.

Code: C0216
Description: bizhub 658e/558e/458e External LCT up/down abnormality (When LU-207 or LU-302 is installed).
The LU upper limit sensor (PS2) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Causes: • LU upper limit sensor (PS2) • LU lift-up motor (M1) • LU drive board (LUDB)
Troubleshooting Guides: 1. Check the connector between M1-LUDB CN3 for proper connection and correct as necessary. 2. Check the connector of M1 for proper drive coupling and correct as necessary. 3. Check the connector between PS2-relay CN406 (LU-207), Cn3 (LU-302)-LUDB CN5 for proper connection and correct as necessary. 4. PS2 I/O check, sensor check • Control signal: LUDB CN5-3 (ON) • Location of electrical component: LU-207/LU-302 4-G 5. M1 load check • Check code: 23 • Multi code: 8 • Control signal: LUDB CN3-4 (ON) • Location of electrical component: LU-207/LU-302 3-G 6. Replace M1. (LU-207 / LU-302) 7. Replace LUDB. (LU-207 / LU-302)

Code: C1003, C1013
Description: bizhub 658e/558e/458e • C1003: PK communication error (Finisher detection) • C1013: PK communication error (PK detection)
<When FS-537+PK-523 or FS-537SD+PK-523 is installed> When a communication error is detected between the FS control board (FSCB) and the punch control board (PKCB).
Causes: • Punch control board (PKCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace PKCB. 4. Replace FSCB.

Code: C1004, C1014
Description: bizhub 658e/558e/458e/368e/308e • C1004: Finisher communication error (Engine detection) • C1014: Finisher communication error (Finisher detection)
<When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed> When a communication error is detected between the MFP board (MFPB) and the FS control board (FSCB).
<When JS-506 is installed> When a communication error is detected between the MFP board (MFPB) and the JS control board (JSCB).
Causes: <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed> • FS control board (FSCB) • MFP board (MFPB)
<When JS-506 is installed> JS control board (JSCB)
Troubleshooting Guides: (a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD) 4. PKCB ICP1 conduction check. 5. PIDB ICP1 conduction check. 6. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)
(b) When JS-506 is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace JSCB.

Code: C1007, C1017
Description: bizhub 658e/558e/458e • C1007: PI communication error (Finisher detection) • C1017: PI communication error (PI detection)
<When FS-537+PI-507 or FS-537SD+PI-507 is installed> When a communication error is detected between the FS control board (FSCB) and the PI drive board (PIDB).
Causes: • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace PIDB. 4. Replace FSCB.

Code: C1081, C1082
Description: bizhub 658e/558e/458e/368e/308e • C1081: SD communication error (Finisher detection) • C1082: SD communication error (SD detection)
<When FS-536SD or FS-537SD is installed> When a communication error is detected between the FS control board (FSCB) and the SD control board (SDCB).
Causes: • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace SDCB. (FS-536/FS-536SD / FS-537/FS-537SD) 4. Replace FSCB. (FS-536/FS-536SD / FS-537/FS-537SD)

Code: C1102
Description: bizhub 658e/558e/458e/368e/308e Main tray up/down motor drive malfunction
<When FS-533 is installed> • While the exit tray is being lifted, the paper exit tray home sensor (PS107) is not turned OFF (unblocked) after the set period of time has elapsed after the tray lift up motor (M109) is turned ON. • While the exit tray is being lowered, the paper exit tray home sensor (PS107) is not turned ON (blocked) after the set period of time has elapsed after the tray lift up motor (M109) is turned ON.
<When FS-536 or FS-536SD is installed> • While the exit tray is being lifted, the main tray upper position sensor (PS26/PS27) is not turned ON (blocked) and the main tray upper position detect switch (SW2) is not turned ON, even after the main tray up/down motor (M11) turns by the set number of times • While the exit tray is being lowered, the main tray full detection sensor (PS29) is not turned ON (blocked) after the set period of time has elapsed after the main tray up/down motor (M11) is turned ON.
<When FS-537 or FS-537SD is installed> • The main tray lift up detection sensor (PS16/PS17) is not turned ON after the set period of time has elapsed after the main tray up/down motor (M6) is turned ON. • The main tray full detection sensor (PS12) is not turned ON (unblocked) after the set period of time has elapsed after the main tray up/down motor (M6) is turned ON.
Causes: <When FS-533 is installed> • Tray lift up motor (M109) • Paper exit tray home sensor (PS107) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Main tray up/down motor (M11) • Main tray upper position sensor/R (PS26) • Main tray upper position sensor/F (PS27) • Main tray full detection sensor (PS29) • Main tray upper position detect switch (SW2) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Main tray up/down motor (M6) • Main tray lift up detection sensor/F (PS16) • Main tray lift up detection sensor/R (PS17) • Main tray full detection sensor (PS12) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed 1. Check the connector between M109-FSCB CN108 for proper connection and correct as necessary. 2. Check the connector of M109 for proper drive coupling, and correct as necessary. 3. Check the connector between PS107-FSCB CN110 for proper connection and correct as necessary. 4. PS107 I/O check, sensor check • Control signal: FSCB CN110 • Location of electrical component: FS-533 7-D to E 5. M109 operation check • Control signal: FSCB CN108 • Location of electrical component: FS-533 10-E 6. Replace M109. 7. FSCB CP109 conduction check 8. Replace FSCB.
(b) When FS-536 or FS-536SD is installed 1. Check the connector between M11-FSCB J9 for proper connection and correct as necessary. 2. Check the connector of M11 for proper drive coupling, and correct as necessary. 3. Check the connector between PS26-relay CN1-FSCB J14 for proper connection and correct as necessary. 4. Check the connector between PS27-relay CN1-FSCB J14 for proper connection and correct as necessary. 5. Check the connector between PS29-relay CN2-FSCB J14 for proper connection and correct as necessary. 6. Check the connector between SW2-FSCB J10 for proper connection and correct as necessary. 7. PS26 I/O check, sensor check • Control signal: FSCB J14<A>-5 (ON) • Location of electrical component: FS-536/FS-536SD 2-C 8. PS27 I/O check, sensor check • Control signal: FSCB J14-6 (ON) • Location of electrical component: FS-536/FS-536SD 3-C 9. PS29 I/O check, sensor check • Control signal: FSCB J14<A>-8 (ON) • Location of electrical component: FS-536/FS-536SD 4-C 10. SW2 operation check • Control signal: FSCB J10-1 to 2 • Location of electrical component: FS-536/FS-536SD 15-K 11. M11 operation check • Control signal: FSCB J9<A>-9 to 10 • Location of electrical component: FS-536/FS-536SD 12-C 12. Replace M11. 13. FSCB F2 conduction check 14. Replace FSCB.
(c) When FS-537 or FS-537SD is installed 1. Check the connector between M6-FSCB J23 for proper connection and correct as necessary. 2. Check the connector of M6 for proper drive coupling and correct as necessary. 3. Check the connector between PS16-relay CN10-FSCB J20 for proper connection and correct as necessary. 4. Check the connector between PS17-relay CN10-FSCB J20 for proper connection and correct as necessary. 5. Check the connector between PS12-relay CN9-FSCB J19 for proper connection and correct as necessary. 6. PS16 I/O check, sensor check • Control signal: FSCB J20-4 (ON) • Location of electrical component: FS-537/FS-537SD 11 to 12-D 7. PS17 I/O check, sensor check • Control signal: FSCB J20-7 (ON) • Location of electrical component: FS-537/FS-537SD 12-D 8. PS12 I/O check, sensor check • Control signal: FSCB J19-7 (ON) • Location of electrical component: FS-537/FS-537SD 10-D 9. M6 operation check • Control signal: FSCB J23-1 to 11 • Location of electrical component: FS-537/FS-537SD 13-D 10. Replace M6. 11. FSCB F3 conduction check 12. Replace FSCB.

Code: C1103
Description: bizhub 658e/558e/458e/368e/308e Alignment motor/front drive malfunction
<When FS-533 is installed> • The alignment plate home sensor/F (PS108) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate home sensor/F (PS108) is not turned ON (blocked) after the set period of time has elapsed after the alignment motor/F (M105) is turned ON to return the plate to the home position.
<When FS-536 or FS-536SD is installed> • The alignment plate/F home sensor (PS12) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate/F home sensor (PS12) is not turned ON (blocked) after the set period of time has elapsed after the alignment motor/front (M7) is turned ON to return the plate to the home position. • The alignment plate/F does not reach the specified position within the set period of time.
<When FS-537 or FS-537SD is installed> • The alignment plate/F home sensor (PS9) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate/F home sensor (PS9) is not turned ON (blocked) after the set period of time has elapsed after the alignment motor/front (M14) is turned ON to return the plate to the home position. • The alignment plate/F does not reach the specified position within the set period of time.
Causes: <When FS-533 is installed> • Alignment motor/F (M105) • Alignment plate home sensor/F (PS108) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Alignment motor/front (M7) • Alignment plate/F home sensor (PS12) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Alignment motor/front (M14) • Alignment plate/F home sensor (PS9) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed 1. Check the connector between M105-FSCB CN102 for proper connection and correct as necessary. 2. Check the connector of M105 for proper drive coupling, and correct as necessary. 3. Check the connector between PS108-FSCB CN102 for proper connection and correct as necessary. 4. PS108 I/O check, sensor check • Control signal: FSCB CN102 • Location of electrical component: FS-533 7-J 5. M105 operation check • Control signal: FSCB CN102 • Location of electrical component: FS-533 7-J 6. Replace M105. 7. FSCB CP105 conduction check 8. Replace FSCB.
(b) When FS-536 or FS-536SD is installed 1. Check the connector between M7-FSCB J4 for proper connection and correct as necessary. 2. Check the connector of M7 for proper drive coupling and correct as necessary. 3. Check the connector between PS12-FSCB J4 for proper connection and correct as necessary. 4. PS12 I/O check, sensor check • Control signal: FSCB J4-4 (ON) • Location of electrical component: FS-536/FS-536SD 15-C 5. M7 operation check • Control signal: FSCB J4<A>-5 to 8 • Location of electrical component: FS-536/FS-536SD 14-C 6. Replace M7. 7. Replace FSCB.
(c) When FS-537 or FS-537SD is installed 1. Check the connector between M14-relay CN5-FSCB J18 for proper connection and correct as necessary. 2. Check the connector of M14 for proper drive coupling and correct as necessary. 3. Check the connector between PS9-relay CN5-FSCB J18 for proper connection and correct as necessary. 4. PS9 I/O check, sensor check • Control signal: FSCB J18-10 (ON) • Location of electrical component: FS-537/FS-537SD 6-D 5. M14 operation check • Control signal: FSCB J18-1 to 4 • Location of electrical component: FS-537/FS-537SD 6-D 6. Replace M14. 7. Replace FSCB.

Code: C1104
Description: bizhub 658e/558e/458e Stacker plate drive motor malfunction
<When FS-537 or FS-537SD is installed> The stacker plate home sensor (PS30) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stacker plate drive motor (M3) is turned ON.
Causes: • Stacker plate drive motor (M3) • Stacker plate home sensor (PS30) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M3-relay CN1-FSCB J22 for proper connection and correct as necessary. 2. Check the connector of M3 for proper drive coupling and correct as necessary. 3. Check the connector between PS30-relay CN2-relay CN1-FSCB J22 for proper connection, and correct as necessary. 4. PS30 I/O check, sensor check • Control signal: FSCB J22-10 (ON) • Location of electrical component: FS-537/FS-537SD 3-D 5. M3 operation check • Control signal: FSCB J22-1 to 2 • Location of electrical component: FS-537/FS-537SD 2-D 6. Replace M3. 7. Replace FSCB.

Code: C1105
Description: Bundle eject motor drive malfunction.
<When FS-536 or FS-536SD is installed> • The gripper home position sensor (PS18) is not turned ON (unblocked) even after the set period of time has elapsed after the gripper position detection sensor (PS19) turns OFF (block). • The gripper position detection sensor (PS19) is not turned OFF (blocked) even after the set period of time has elapsed after PS19 turns ON (unblock). • The gripper position detection sensor (PS19) is not turned ON (unblocked) even after the set period of time has elapsed after the gripper home position sensor (PS18) turns OFF (block). • The gripper home position sensor (PS18) is not turned OFF (blocked) even after the set period of time has elapsed after the bundle eject motor (M10) is energized. • The gripper home position sensor (PS18) and the gripper position detection sensor (PS19) is turned ON (unblocked) at the same time.
<When FS-537 or FS-537SD is installed> The gripper home position sensor (PS3) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the bundle eject motor (M1) is turned ON.
Causes: <When FS-536 or FS-536SD is installed> • Bundle eject motor (M10) • Gripper home position sensor (PS18) • Gripper position detection sensor (PS19) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Bundle eject motor (M1) • Gripper home position sensor (PS3) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M10-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary. 2. Check the connector of M10 for proper drive coupling, and correct as necessary. 3. Check the connector between PS18-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary. 4. Check the connector between PS19-relay CN7-FSCB J12 for proper connection and correct as necessary. 5. PS18 I/O check, sensor check • Control signal: FSCB J13-13 (ON) • Location of electrical component: FS-536/FS-536SD 8-C 6. PS19 I/O check, sensor check • Control signal: FSCB J12-3 (ON) • Location of electrical component: FS-536/FS-536SD 7-C 7. M10 operation check • Control signal: FSCB J13-1 to 2 • Location of electrical component: FS-536/FS-536SD 9-C 8. Replace M10. 9. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M1-relay CN1<A>-FSCB J22 for proper connection and correct as necessary. 2. Check the connector of M1 for proper drive coupling and correct as necessary. 3. Check the connector between PS3-relay CN1<A>-FSCB J22 for proper connection and correct as necessary. 4. PS3 I/O check, sensor check • Control signal: FSCB J22<A>-13 (ON) • Location of electrical component: FS-537/FS-537SD 2-D 5. M1 operation check • Control signal: FSCB J22<A>-1 to 2 • Location of electrical component: FS-537/FS-537SD 1-D 6. Replace M1. 7. Replace FSCB.

Code: C1106
Description: Stapler movement motor malfunction.
<When FS-533 is installed> • The stapler home sensor (PS110) is not turned OFF (unblocked) after the laps of given time after it started operating from the home position. • The stapler home sensor (PS110) is not turned ON (blocked) after the laps of give time after the stapler movement motor (M107) turned ON when it returned to the home position.
<When FS-536 or FS-536SD is installed> • The stapler home position sensor (rear) (PS23) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the side stapler movement motor (M13) turned ON. • The stapler does not reach the specified position within the set period of time.
<When FS-537 or FS-537SD is installed> • The stapler home position sensor (PS18/PS19) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stapler movement motor (M19) turned ON. • The stapler does not reach the specified position within the set period of time.
Causes: <When FS-533 is installed> • Stapler movement motor (M107) • Stapler home sensor (PS110) • Stapler relay board (STREYB) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Side stapler movement motor (M13) • Stapler home position sensor (rear) (PS23) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Stapler movement motor (M19) • Stapler home position sensor (corner) (PS18) • Stapler home position sensor (rear) (PS19) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed 1. Check the connector between M107-STREYB CN123 for proper connection, and correct as necessary. 2. Check the connector of M107 for proper drive coupling, and correct as necessary. 3. Check the connector between PS110-FSCB CN110 for proper connection, and correct as necessary. 4. PS110 I/O check, sensor check • Control signal: FSCB CN110 • Location of electrical component: FS-533 8-D to E 5. M107 operation check • Control signal: STREYB CN123-5 to 8 • Location of electrical component: FS-533 5-L 6. Replace M107. 7. Replace STREYB. 8. FSCB CP107 conduction check 9. Replace FSCB.
(b) When FS-536 or FS-536SD is installed 1. Check the connector between M13-relay CN3-FSCB J11 for proper connection and correct as necessary. 2. Check the connector of M13 for proper drive coupling and correct as necessary. 3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary. 4. PS23 I/O check, sensor check • Control signal: FSCB J11-3 (ON) • Location of electrical component: FS-536/FS-536SD 4-C 5. M13 operation check • Control signal: FSCB J11<A>-1 to 4 • Location of electrical component: FS-536/FS-536SD 4-C 6. Replace M13. 7. Replace FSCB.
(c) When FS-537 or FS-537SD is installed 1. Check the connector between M19-FSCB J17 for proper connection and correct as necessary. 2. Check the connector of M19 for proper drive coupling and correct as necessary. 3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary. 4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary. 5. PS18 I/O check, sensor check • Control signal: FSCB J16-9 (ON) • Location of electrical component: FS-537/FS-537SD 15-D 6. PS19 I/O check, sensor check • Control signal: FSCB J16-6 (ON) • Location of electrical component: FS-537/FS-537SD 15-D 7. M19 operation check • Control signal: FSCB J17-10 to 13 • Location of electrical component: FS-537/FS-537SD 14-D 8. Replace M19. 9. Replace FSCB.

Code: C1109
Description: Stapler motor drive malfunction.
<When FS-533 is installed> The stapler home sensor (PS110) is not turned ON (blocked) even after the set period of time has elapsed after the stapler motor turned ON.
<When FS-536 or FS-536SD is installed> • The stapler home position sensor (rear) (PS23) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stapler motor turned ON. • The stapler position sensor (center) (PS24) is turned ON (blocked), when the stapler motor is running.
<When FS-537 or FS-537SD is installed> • The stapler home position sensor (PS18/PS19) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stapler motor (M5) turned ON. • The stapler position sensor (center) (PS20) is turned ON (blocked), when the stapler motor (M5) is running.
Causes: <When FS-533 is installed> • Stapler home sensor (PS110) • Stapler unit • Stapler relay board (STREYB) • FS control board (FSCB) <When FS-536 or FS-536SD is installed> • Stapler unit • Stapler home position sensor (rear) (PS23) • Stapler position sensor (center) (PS24) • FS control board (FSCB) <When FS-537 or FS-537SD is installed> • Stapler unit • Stapler home position sensor (corner) (PS18) • Stapler home position sensor (rear) (PS19) • Stapler position sensor (center) (PS20) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed 1. Check the connector between the stapler unit-STREYB CN122, CN123 for proper connection and correct as necessary. 2. Check the connector of the stapler unit for proper drive coupling and correct as necessary. 3. Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary. 4. PS110 I/O check, sensor check • Control signal: FSCB CN110 • Location of electrical component: FS-533 8-D to E 5. Replace the stapler unit. 6. Replace STREYB. 7. Replace FSCB.
(b) When FS-536 or FS-536SD is installed 1. Check the connector between the stapler unit-relay CN4-FSCB J11 for proper connection and correct as necessary. 2. Check the connector of the stapler unit for proper drive coupling and correct as necessary. 3. Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary. 4. Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary. 5. PS23 I/O check, sensor check • Control signal: FSCB J11-3 (ON) • Location of electrical component: FS-536/FS-536SD 4-C 6. PS24 I/O check, sensor check • Control signal: FSCB J11-6 • Location of electrical component: FS-536/FS-536SD 5-C 7. Replace the stapler unit. 8. Replace FSCB.
(c) When FS-537 or FS-537SD is installed 1. Check the connector between the stapler unit-FSCB J17 for proper connection and correct as necessary. 2. Check the connector of the stapler unit for proper drive coupling and correct as necessary. 3. Check the connector between PS18-FSCB J16 for proper connection and correct as necessary. 4. Check the connector between PS19-FSCB J16 for proper connection and correct as necessary. 5. Check the connector between PS20-FSCB J16 for proper connection and correct as necessary. 6. PS18 I/O check, sensor check • Control signal: FSCB J16-9 • Location of electrical component: FS-537/FS-537SD 15-D 7. PS19 I/O check, sensor check • Control signal: FSCB J16-6 • Location of electrical component: FS-537/FS-537SD 15-D 8. PS20 I/O check, sensor check • Control signal: FSCB J16-3 • Location of electrical component: FS-537/FS-537SD 15-D 9. Replace the stapler unit. 10. Replace FSCB.

Code: C1112
Description: Stapler motor malfunction.
<When FS-536SD or FS-537SD is installed> • The stapler home sensor is not turned ON even after the set period of time has elapsed while the stapler motor is energized. • The stapler home sensor is not turned OFF even after the set period of time has elapsed after the stapler home sensor is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Staple unit • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between the staple unit-SDCB J4 for proper connection and correct as necessary. 2. Check the connector of the staple unit for proper drive coupling and correct as necessary. 3. Replace the staple unit. (FS-536SD / FS-537SD) 4. Replace SDCB. (FS-536SD / FS-537SD) 5. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1113
Description: Stopper drive motor malfunction.
<When FS-536SD or FS-537SD is installed> The stopper home sensor (PS6) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the stopper drive motor (M4) is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Stopper drive motor (M4) • Stopper home sensor (PS6) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M4-SDCB J10 for proper connection and correct as necessary. 2. Check the connector of M4 for proper drive coupling and correct as necessary. 3. Check the connector between PS6-SDCB J10 for proper connection and correct as necessary. 4. PS6 I/O check, sensor check • Control signal: SDCB J10-5 (ON) • Location of electrical component: FS-536/FS-536SD 2-P, FS-537/FS-537SD 2-P 5. M4 operation check • Control signal: SDCB J10-6 to 9 • Location of electrical component: FS-536/FS-536SD 2-P, FS-537/FS-537SD 1-P 6. Replace M4. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1114
Description: Alignment motor drive malfunction. <When FS-536SD or FS-537SD is installed> The alignment home sensor (PS4) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the alignment motor (M3) is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Alignment motor (M3) • Alignment home sensor (PS4) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M3-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as necessary. 2. Check the connector of M3 for proper drive coupling and correct as necessary. 3. Check the connector between PS4-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as necessary. 4. PS4 I/O check, sensor check • Control signal: SDCB J7-6 (ON) • Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P 5. M3 operation check • Control signal: SDCB J7-7 to 10 • Location of electrical component: FS-536/FS-536SD 6-P, FS-537/FS-537SD 5-P 6. Replace M3. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1115
Description: Center fold knife motor malfunction. <When FS-536SD or FS-537SD is installed> The center fold knife home sensor (PS8) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the center fold knife motor (M9) is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Center fold knife motor (M9) • Center fold knife home sensor (PS8) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M9-SDCB J11 for proper connection and correct as necessary. 2. Check the connector of M9 for proper drive coupling and correct as necessary. 3. Check the connector between PS8-relay CN26 (FS-536SD), CN29 (FS-537SD)-SDCB J7 for proper connection and correct as necessary. 4. PS8 I/O check, sensor check • Control signal: SDCB J7-3 (ON) • Location of electrical component: FS-536/FS-536SD 7-P, FS-537/FS-537SD 6-P 5. M9 operation check • Control signal: SDCB J11-11 to 20 • Location of electrical component: FS-536/FS-536SD 2-L, FS-537/FS-537SD 1-K 6. Replace M9. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1124
Description: bizhub 658e/558e/458e Tray lift motor /Lw drive malfunction. <FS-537+PI-507, FS-537SD +PI-507 is installed> The tray upper limit sensor /Lw (PS209) or tray lower limit sensor /Lw (PS210) is not turned ON (blocked) after the set period of time has elapsed after the tray lift motor /Lw (M202) is turned ON.
Causes: • Tray lift motor /Lw (M202) • Tray upper limit sensor /Lw (PS209) • Tray lower limit sensor /Lw (PS210) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M202-relay CN206-PIDB CN56 for proper connection and correct as necessary. 2. Check the connector of M202 for proper drive coupling and correct as necessary. 3. Check the connector between PS209-relay CN237-PIDB CN53 for proper connection and correct as necessary. 4. Check the connector between PS210-relay CN236-PIDB CN53 for proper connection and correct as necessary. 5. PS209 I/O check, sensor check • Control signal: PIDB CN53<A>-8 (ON) • Location of electrical component: PI-507 10-C 6. PS210 I/O check, sensor check • Control signal: PIDB CN53<A>-11 (ON) • Location of electrical component: PI-507 11-C 7. M202 operation check • Control signal: PIDB CN56-5 to 6 • Location of electrical component: PI-507 9-C 8. Replace M202. 9. Replace PIDB. 10. Replace FSCB.

Code: C1125
Description: bizhub 658e/558e/458e Tray lift motor /Up drive malfunction
<FS-537+PI-507, FS-537SD +PI-507 is installed> The tray upper limit sensor /Up (PS204) or tray lower limit sensor /Up (PS205) is not turned ON (blocked) after the set period of time has elapsed after the tray lift motor /Up (M201) is turned ON.
Causes: • Tray lift motor /Up (M201) • Tray upper limit sensor /Up (PS204) • Tray lower limit sensor /Up (PS205) • PI drive board (PIDB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M201-relay CN203-PIDB CN54 for proper connection and correct as necessary. 2. Check the connector of M201 for proper drive coupling and correct as necessary. 3. Check the connector between PS204-relay CN235-PIDB CN55 for proper connection and correct as necessary. 4. Check the connector between PS205-relay CN235-PIDB CN55 for proper connection and correct as necessary. 5. PS204 I/O check, sensor check • Control signal: PIDB CN55-8 (ON) • Location of electrical component: PI-507 8-C 6. PS205 I/O check, sensor check • Control signal: PIDB CN55-7 (ON) • Location of electrical component: PI-507 8-C 7. M201 operation check • Control signal: PIDB CN54-7 to 8 • Location of electrical component: PI-507 6 to 7-C 8. Replace M201. 9. Replace PIDB. 10. Replace FSCB.

Code: C1127
Description: bizhub 658e/558e/458e Punch oscillating motor drive malfunction. <When FS-537+PK-523 or FS-537SD+PK-523 is installed> The PK punch oscillating home sensor (PS303) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed while the punch oscillating motor (M302) is energized.
Causes: • Punch oscillating motor (M302) • PK punch oscillating home sensor (PS303) • Punch control board (PKCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M302-relay CN341-relay CN342-PKCB CN1 for proper connection and correct as necessary. 2. Check the connector of M302 for proper drive coupling and correct as necessary. 3. Check the connector between PS303-relay CN341-relay CN342-PKCB CN37 for proper connection and correct as necessary. 4. PS303 I/O check, sensor check • Control signal: PKCB CN37-2 (ON) • Location of electrical component: PK-523 5-C 5. M302 operation check • Control signal: PKCB CN1-1 to 6 • Location of electrical component: PK-523 5-C 6. Replace M302. 7. PKCB ICP2 conduction check. 8. Replace PKCB. 9. Replace FSCB.

Code: C1130
Description: bizhub 658e/558e/458e ZU transport motor malfunction
<When FS-537+ZU-609 or FS-537SD+ZU-609 is installed> The chopper home sensor (PS501) is not turned ON (blocked) even after the set period of time has elapsed after the ZU transport motor (M500) is turned ON.
Causes: • ZU transport motor (M500) • Chopper home sensor (PS501) • ZU drive board (ZUDB)
Troubleshooting Guides: 1. Check the connector between M500-ZUDB CN6 for proper connection and correct as necessary. 2. Check the connector of M500 for proper drive coupling and correct as necessary. 3. Check the connector between PS501-ZUDB CN5 for proper connection and correct as necessary. 4. PS501 I/O check, sensor check • Control signal: ZUDB CN5-9 (ON) • Location of electrical component: ZU-609 4-B 5. M500 operation check • Control signal: ZUDB CN6-1 to 6 • Location of electrical component: ZU-609 1 to 2-B 6. Replace M500. 7. Replace ZUDB.

Code: C1131
Description: bizhub 658e/558e/458e Folding guide motor drive malfunction
<When FS-537+ZU-609 or FS-537SD+ZU-609 is installed> The guide home sensor (PS500) is not turned ON (blocked) even after the set period of time has elapsed after the folding guide motor (M501) is turned ON.
Causes: • Folding guide motor (M501) • Guide home sensor (PS500) • ZU drive board (ZUDB)
Troubleshooting Guides: 1. Check the connector between M501-ZUDB CN6 for proper connection and correct as necessary. 2. Check the connector of M501 for proper drive coupling and correct as necessary. 3. Check the connector between PS500-ZUDB CN5 for proper connection and correct as necessary. 4. PS500 I/O check, sensor check • Control signal: ZUDB CN5-3 (ON) • Location of electrical component: ZU-609 3-B 5. M501 operation check • Control signal: ZUDB CN6-9 to 12 • Location of electrical component: ZU-609 2-B 6. Replace M501. 7. Replace ZUDB.

Code: C1132
Description: Punch drive motor drive malfunction.
<When FS-533+PK-519 is installed> • The puncher drive cam sensor (PS203) or puncher home sensor (PS204) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed while the punch motor (M201) is energized. • The punch motor sensor (PS202) is not turned ON when the punch motor (M201) driven. • The holes with other marketing area is set in [Service Mode] -> [Finisher] -> [Punch option setting].
<When FS-536+PK-520 or FS-536SD+PK-520 is installed> The punch home sensor (PS1) is not turned ON (unblocked) or OFF (blocked) even after the set period of time has elapsed while the punch drive motor (M1) is energized.
<When FS-537+PK-523 or FS-537SD+PK-523 is installed> The PK punch home sensor/2 (PS301) is not turned ON (unblocked) or OFF (blocked) even after the set period of time has elapsed while the punch drive motor (M301) is energized.
Causes: <When FS-533+PK-519 is installed> • Punch motor (M201) • Punch motor sensor (PS202) • Puncher drive cam sensor (PS203) • Puncher home sensor (PS204) • PK control board (PKCB) • FS control board (FSCB)
<When FS-536+PK-520 or FS-536SD+PK-520 is installed> • Punch drive motor (M1) • Punch home sensor (PS1) • FS control board (FSCB)
<When FS-537+PK-523 or FS-537SD+PK-523 is installed> • Punch drive motor (M301) • PK punch home sensor/2 (PS301) • Punch control board (PKCB) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533+PK-519 is installed 1. Check the number of the holes in [Service Mode] -> [Finisher] -> [Punch option setting]. 2. Check the connector between M201-PKCB CN203 for proper connection and correct as necessary. 3. Check the connector of M201 for proper drive coupling and correct as necessary. 4. Check the connector between PS202-PKCB CN204 for proper connection and correct as necessary. 5. Check the connector between PS203-PKCB CN204 for proper connection and correct as necessary. 6. Check the connector between PS204-PKCB CN204 for proper connection and correct as necessary. 7. PS202 I/O check, sensor check • Control signal: PKCB CN204 • Location of electrical component: FS-533 (PK-519) 5-C 8. PS203 I/O check, sensor check • Control signal: PKCB CN204 • Location of electrical component: FS-533 (PK-519) 6-C 9. PS204 I/O check, sensor check • Control signal: PKCB CN204 • Location of electrical component: FS-533 (PK-519) 6-C 10. M201 operation check • Control signal: PKCB CN203-1 to 2 • Location of electrical component: FS-533 (PK-519) 4-C 11. Replace M201. 12. PKCB F201 conduction check 13. Replace PKCB. 14. Replace FSCB.
(b) When FS-536+PK-520 or FS-536SD+PK-520 is installed 1. Check the connector between M1-relay CN351-FSCB J7 for proper connection and correct as necessary. 2. Check the connector of M1 for proper drive coupling and correct as necessary. 3. Check the connector between PS1-FSCB J7 for proper connection and correct as necessary. 4. PS1 I/O check, sensor check • Control signal: FSCB J7-5 (ON) • Location of electrical component: FS-536/FS-536SD 13-K 5. M1 operation check • Control signal: FSCB J7-7 to 8 • Location of electrical component: FS-536/FS-536SD 13-K 6. Replace M1. 7. Replace FSCB.
(c) When FS-537+PK-523 or FS-537SD+PK-523 is installed 1. Check the connector between M301-relay CN351-PKCB CN35 for proper connection and correct as necessary. 2. Check the connector of M301 for proper drive coupling and correct as necessary. 3. Check the connector between PS301-PKCB CN36 for proper connection and correct as necessary. 4. PS301 I/O check, sensor check • Control signal: PKCB CN36-5 (ON) • Location of electrical component: PK-523 3-C 5. M301 operation check • Control signal: PKCB CN35-1 to 3 • Location of electrical component: PK-523 2-C 6. Replace M301. 7. Replace PKCB. 8. Replace FSCB.

Code: C1133
Description: bizhub 658e/558e/458e Pressure motor drive malfunction
<When FS-537+ZU-609 or FS-537SD+ZU-609 is installed> The press home sensor (PS502) is not turned ON (unblocked), or is not turned OFF (blocked) after it is turned ON (unblocked), even after the set period of time has elapsed after the pressure motor (M502) starts searching its home position.
Causes: • Pressure motor (M502) • Press home sensor (PS502) • ZU drive board (ZUDB)
Troubleshooting Guides: 1. Check the connector between M502-ZUDB CN6 for proper connection and correct as necessary. 2. Check the connector of M502 for proper drive coupling and correct as necessary. 3. Check the connector between PS502-ZUDB CN5 for proper connection and correct as necessary. 4. PS502 I/O check, sensor check • Control signal: ZUDB CN5-6 (ON) • Location of electrical component: ZU-609 4-B 5. M502 operation check • Control signal: ZUDB CN6-7 (DRV) • Location of electrical component: ZU-609 2-B 6. Replace M502. 7. ZUDB ICP3 conduction check. 8. Replace ZUDB.

Code: C1140
Description: Alignment motor/rear drive malfunction.
<When FS-533 is installed> • The alignment plate home sensor/R (PS109) is not turned OFF (unblocked) after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate home sensor/R (PS109) is not turned ON (blocked) after the set period of time has elapsed while the alignment motor/R (M106) is energized when the plate returns to the home position.
<When FS-536 or FS-536SD is installed> The alignment plate/R home sensor (PS13) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed while the alignment motor/rear (M8) is energized.
<When FS-537 or FS-537SD is installed> The alignment plate/R home sensor (PS6) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed while the alignment motor/rear (M13) is energized.
Causes: <When FS-533 is installed> • Alignment motor/R (M106) • Alignment plate home sensor/R (PS109) • FS control board (FSCB)
<When FS-536 or FS-536SD is installed> • Alignment motor/rear (M8) • Alignment plate/R home sensor (PS13) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Alignment motor/rear (M13) • Alignment plate/R home sensor (PS6) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-533 is installed 1. Check the connector between M106-FSCB CN102 for proper connection and correct as necessary. 2. Check the connector of M106 for proper drive coupling and correct as necessary. 3. Check the connector between PS109-FSCB CN102 for proper connection and correct as necessary. 4. PS109 I/O check, sensor check • Control signal: FSCB CN102 • Location of electrical component: FS-533 7-J 5. M106 operation check • Control signal: FSCB CN102 • Location of electrical component: FS-533 8-J 6. Replace M106. 7. FSCB CP105 conduction check 8. Replace FSCB.
(b) When FS-536 or FS-536SD is installed 1. Check the connector between M8-FSCB J12 for proper connection and correct as necessary. 2. Check the connector of M8 for proper drive coupling and correct as necessary. 3. Check the connector between PS13-FSCB J9 for proper connection and correct as necessary. 4. PS13 I/O check, sensor check • Control signal: FSCB J9-11 (ON) • Location of electrical component: FS-536/FS-536SD 10-C 5. M8 operation check • Control signal: FSCB J12-13 to 16 (ON) • Location of electrical component: FS-536/FS-536SD 6-C 6. Replace M8. 7. Replace FSCB.
(c) When FS-537 or FS-537SD is installed 1. Check the connector between M13-relay CN3-FSCB J21 for proper connection and correct as necessary. 2. Check the connector of M13 for proper drive coupling and correct as necessary. 3. Check the connector between PS6-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary. 4. PS6 I/O check, sensor check • Control signal: FSCB J21-10 (ON) • Location of electrical component: FS-537/FS-537SD 4-D 5. M13 operation check • Control signal: FSCB J21-1 to 4 • Location of electrical component: FS-537/FS-537SD 4-D 6. Replace M13. 7. Replace FSCB.

Code: C1141
Description: FNS paddle motor drive malfunction.
<When FS-536 or FS-536SD is installed> The upper paddle home position detection sensor (PS14) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the FNS paddle motor (M5) is turning.
<When FS-537 or FS-537SD is installed> The paddle home sensor (PS25) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the FNS paddle motor (M9) is turning.
Causes: <When FS-536 or FS-536SD is installed> • FNS paddle motor (M5) • Upper paddle home position detection sensor (PS14) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • FNS paddle motor (M9) • Paddle home sensor (PS25) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M5-FSCB J4 for proper connection and correct as necessary. 2. Check the connector of M5 for proper drive coupling and correct as necessary. 3. Check the connector between PS14-FSCB J4 for proper connection and correct as necessary. 4. PS14 I/O check, sensor check • Control signal: FSCB J4-7 (ON) • Location of electrical component: FS-536/FS-536SD 15-C 5. M5 operation check • Control signal: FSCB J4<A>-9 to 12 • Location of electrical component: FS-536/FS-536SD 14-C 6. Replace M5. 7. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M9-relay CN13-FSCB J14 for proper connection and correct as necessary. 2. Check the connector of M9 for proper drive coupling and correct as necessary. 3. Check the connector between PS25-relay CN13-FSCB J14 for proper connection and correct as necessary. 4. PS25 I/O check, sensor check • Control signal: FSCB J14-10 (ON) • Location of electrical component: FS-537/FS-537SD 16-K to L 5. M9 operation check • Control signal: FSCB J14-4 to 7 • Location of electrical component: FS-537/FS-537SD 17-K to L 6. Replace M9. 7. Replace FSCB.

Code: C1142
Description: bizhub 658e/558e/458e Paddle up/down motor drive malfunction
<When FS-537 or FS-537SD is installed> The paddle up/down home sensor (PS27) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the paddle up/down motor (M7) is energized.
Causes: • Paddle up/down motor (M7) • Paddle up/down home sensor (PS27) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M7-relay CN13<A>-FSCB J14 for proper connection and correct as necessary. 2. Check the connector of M7 for proper drive coupling and correct as necessary. 3. Check the connector between PS27-relay CN13<A>-FSCB J14 for proper connection and correct as necessary. 4. PS27 I/O check, sensor check • Control signal: FSCB J14<A>-7 (ON) • Location of electrical component: FS-537/FS-537SD 18-K to L 5. M7 operation check • Control signal: FSCB J14<A>-1 to 4 • Location of electrical component: FS-537/FS-537SD 18-K to L 6. Replace M7. 7. Replace FSCB.

Code: C1143
Description: bizhub 658e/558e/458e Arm drive motor drive malfunction. <When FS-537 or FS-537SD is installed> The arm home position sensor (PS26) is not turned ON (unblocked) or OFF (blocked) even after the set period of time has elapsed while the arm drive motor (M8) is energized.
Causes: • Arm drive motor (M8) • Arm home position sensor (PS26) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M8-relay CN13<A>-FSCB J14 for proper connection and correct as necessary. 2. Check the connector of M8 for proper drive coupling and correct as necessary. 3. Check the connector between PS26-relay CN13-FSCB J14 for proper connection and correct as necessary. 4. PS26 I/O check, sensor check • Control signal: FSCB J14-3 (ON) • Location of electrical component: FS-537/FS-537SD 17-K to L 5. M8 operation check • Control signal: FSCB J14<A>-8 to 11 • Location of electrical component: FS-537/FS-537SD 17-K to L 6. Replace M8. 7. Replace FSCB.

Code: C1144
Description: Pre-eject drive motor drive malfunction.
<When FS-536 or FS-536SD is installed> • The pre-eject home sensor (PS21) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the preeject drive motor (M9) is turned ON. • The pre-eject away sensor (PS22) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the preeject drive motor (M9) is turned ON.
<When FS-537 or FS-537SD is installed> The trail edge stopper home sensor (PS31) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the pre-eject drive motor (M2) is turned ON.
Causes: <When FS-536 or FS-536SD is installed> • Pre-eject drive motor (M9) • Pre-eject home sensor (PS21) • Pre-eject away sensor (PS22) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Pre-eject drive motor (M2) • Trail edge stopper home sensor (PS31) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M9-relay CN7<A>-FSCB J13 for proper connection, and correct as necessary. 2. Check the connector of M9 for proper drive coupling and correct as necessary. 3. Check the connector between PS21-relay CN8-relay CN7-FSCB J12 for proper connection, and correct as necessary. 4. Check the connector between PS22-relay CN8-relay CN7-FSCB J12 for proper connection, and correct as necessary. 5. PS21 I/O check, sensor check • Control signal: FSCB J12-6 (ON) • Location of electrical component: FS-536/FS-536SD 7-C 6. PS22 I/O check, sensor check • Control signal: FSCB J12-9 (ON) • Location of electrical component: FS-536/FS-536SD 7-C 7. M9 operation check • Control signal: FSCB J13-3 to 4 • Location of electrical component: FS-536/FS-536SD 9-C 8. Replace M9. 9. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M2-relay CN1<A>-FSCB J22 for proper connection and correct as necessary. 2. Check the connector of M2 for proper drive coupling and correct as necessary. 3. Check the connector between PS31-relay CN2-relay CN1-FSCB J22 for proper connection, and correct as necessary. 4. PS31 I/O check, sensor check • Control signal: FSCB J22-13 • Location of electrical component: FS-537/FS-537SD 3-D 5. M2 operation check • Control signal: FSCB J22<A>-3 to 4 • Location of electrical component: FS-537/FS-537SD 1-D 6. Replace M2. 7. Replace FSCB.

Code: C1145
Description: Trailing edge stopper motor drive malfunction.
<When FS-536 or FS-536SD is installed> The trailing edge stopper home position detection sensor (PS20) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the trailing edge stopper motor (M6) is turned ON.
<When FS-537 or FS-537SD is installed> The trail edge stopper sensor/F (PS10) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the trail edge stopper motor/F (M12) is turned ON.
Causes: <When FS-536 or FS-536SD is installed> • Trailing edge stopper motor (M6) • Trailing edge stopper home position detection sensor (PS20) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Trail edge stopper motor/F (M12) • Trail edge stopper sensor/F (PS10) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M6-FSCB J5 for proper connection and correct as necessary. 2. Check the connector of M6 for proper drive coupling and correct as necessary. 3. Check the connector between PS20-relay CN19-FSCB J5 for proper connection and correct as necessary. 4. PS20 I/O check, sensor check • Control signal: FSCB J5-9 (ON) • Location of electrical component: FS-536/FS-536SD 15-K 5. M6 operation check • Control signal: FSCB J5-13 to 16 • Location of electrical component: FS-536/FS-536SD 15-K 6. Replace M6. 7. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M12-relay CN5-FSCB J18 for proper connection and correct as necessary. 2. Check the connector of M12 for proper drive coupling and correct as necessary. 3. Check the connector between PS10-relay CN5-FSCB J18 for proper connection and correct as necessary. 4. PS10 I/O check, sensor check • Control signal: FSCB J18-13 (ON) • Location of electrical component: FS-537/FS-537SD 6 to 7-D 5. M12 operation check • Control signal: FSCB J18-14 to 17 • Location of electrical component: FS-537/FS-537SD 7-D 6. Replace M12. 7. Replace FSCB.

Code: C1146
Description: bizhub 658e/558e/458e Trail edge stopper motor/R drive malfunction
<When FS-537 or FS-537SD is installed> The trail edge stopper sensor/R (PS7) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the trail edge stopper motor/R (M11) is turned ON.
Causes: <When FS-537 or FS-537SD is installed> • Trail edge stopper motor/R (M11) • Trail edge stopper sensor/R (PS7) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M11-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary. 2. Check the connector of M11 for proper drive coupling, and correct as necessary. 3. Check the connector between PS7-relay CN4-relay CN3-FSCB J21 for proper connection and correct as necessary. 4. PS7 I/O check, sensor check • Control signal: FSCB J21-16 (ON) • Location of electrical component: FS-537/FS-537SD 5-D 5. M11 operation check • Control signal: FSCB J21-17 to 20 • Location of electrical component: FS-537/FS-537SD 5-D 6. Replace M11. 7. Replace FSCB.

Code: C1152
Description: bizhub 658e/558e/458e Paper transport belt motor malfunction
<When FS-537SD is installed> Even after a predetermined period of time has elapsed since the paper transport belt motor (M34) starts operation, the lock signal is not set to L (turning).
Causes: • Paper transport belt motor (M34) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M34-relay CN21-FSCB J24 for proper connection and correct as necessary. 2. Check the connector of M34 for proper drive coupling and correct as necessary. 3. M34 operation check • Control signal: FSCB J24-1 to 11 • Location of electrical component: FS-537/FS-537SD 7-M 4. Replace M34. 5. Replace SDCB. 6. FSCB F4 conduction check 7. Replace FSCB.

Code: C1156
Description: SD paddle motor malfunction.
<When FS-536SD or FS-537SD is installed> The paddle home sensor (PS5) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the SD paddle motor (M7) is turning.
Causes: <When FS-536SD or FS-537SD is installed> • SD paddle motor (M7) • Paddle home sensor (PS5) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M7-SDCB J8 for proper connection and correct as necessary. 2. Check the connector of M7 for proper drive coupling and correct as necessary. 3. Check the connector between PS5-SDCB J8 for proper connection and correct as necessary. 4. PS5 I/O check, sensor check • Control signal: SDCB J8-3 (ON) • Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P 5. M7 operation check • Control signal: SDCB J8-4 to 7 • Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 3-P 6. Replace M7. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1182
Description: Shift motor drive malfunction (When JS-506 is installed) • The tray shift home sensor (PS1) is not turned ON (blocked) after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the home position.) • The tray shift home sensor (PS1) is not turned OFF (unblocked) after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the shift position.)
Causes: • Tray shift motor (M1) • Tray shift home sensor (PS1) • JS control board (JSCB)
Troubleshooting Guides: 1. Check the connector between M1-JSCB CN208 for proper connection and correct as necessary. 2. Check the connector of M1 for proper drive coupling and correct as necessary. 3. Check the connector between PS1-JSCB CN208 for proper connection and correct as necessary. 4. PS1 I/O check, sensor check • Control signal: JSCB CN208-5 (ON) • Location of electrical component: JS-506 5-C 5. M1 operation check • Control signal: JSCB CN208-1 (DRV) • Location of electrical component: JS-506 4 to 5-C 6. Replace M1. 7. JSCB ICP3 conduction check 8. Replace JSCB.

Code: C1184
Description: Paper receiving control motor drive malfunction.
<When FS-536 or FS-536SD is installed> The paper delivery control sensor (PS28) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed while the paper receiving control motor (M12) is energized.
<When FS-537 or FS-537SD is installed> The paper delivery control sensor (PS11) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed while the paper receiving control motor (M15) is energized.
Causes: <When FS-536 or FS-536SD is installed> • Paper receiving control motor (M12) • Paper delivery control sensor (PS28) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Paper receiving control motor (M15) • Paper delivery control sensor (PS11) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M12-relay CN1-FSCB J14 for proper connection and correct as necessary. 2. Check the connector of M12 for proper drive coupling and correct as necessary. 3. Check the connector between PS28-relay CN1-FSCB J14 for proper connection and correct as necessary. 4. PS28 I/O check, sensor check • Control signal: FSCB J14-3 (ON) • Location of electrical component: FS-536/FS-536SD 2 to 3-C 5. M12 operation check • Control signal: FSCB J14<A>-9 to 12 • Location of electrical component: FS-536/FS-536SD 2-C 6. Replace M12. 7. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M15-FSCB J19 for proper connection and correct as necessary. 2. Check the connector of M15 for proper drive coupling and correct as necessary. 3. Check the connector between PS11-relay CN10<A>-FSCB J20 for proper connection and correct as necessary. 4. PS11 I/O check, sensor check • Control signal: FSCB J20<A>-3 (ON) • Location of electrical component: FS-537/FS-537SD 10-D 5. M15 operation check • Control signal: FSCB J19-1 to 4 • Location of electrical component: FS-537/FS-537SD 10-D 6. Replace M15. 7. Replace FSCB.

Code: C1195
Description: Paper discharge control motor malfunction. <When FS-536SD or FS-537SD is installed> The curl cover detection sensor (PS2) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the paper discharge control motor (M2) is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Paper discharge control motor (M2) • Curl cover detection sensor (PS2) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for proper connection and correct as necessary. 2. Check the connector of M2 for proper drive coupling and correct as necessary. 3. Check the connector between PS2-relay CN22 (FS-536SD), CN25 (FS-537SD)-relay CN21 (FS-536SD), CN26 (FS-537SD)-SDCB J5 for proper connection and correct as necessary. 4. PS2 I/O check, sensor check • Control signal: SDCB J5-3 (ON) • Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K 5. M2 operation check • Control signal: SDCB J5-4 to 7 • Location of electrical component: FS-536/FS-536SD 4-L, FS-537/FS-537SD 3-K 6. Replace M2. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1196
Description: Center fold guide motor malfunction
<When FS-536SD or FS-537SD is installed> The guide home sensor (PS7) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the center fold guide motor (M6) is turned ON.
Causes: <When FS-536SD or FS-537SD is installed> • Center fold guide motor (M6) • Guide home sensor (PS7) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M6-SDCB J9 for proper connection and correct as necessary. 2. Check the connector of M6 for proper drive coupling and correct as necessary. 3. Check the connector between PS7-SDCB J9 for proper connection and correct as necessary. 4. PS7 I/O check, sensor check • Control signal: SDCB J9-6 (ON) • Location of electrical component: FS-536/FS-536SD 5-P, FS-537/FS-537SD 4-P 5. M6 operation check • Control signal: SDCB J9-7 to 10 • Location of electrical component: FS-536/FS-536SD 4-P, FS-537/FS-537SD 4-P 6. Replace M6. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C1197
Description: Tri-folding guide motor malfunction. <When FS-536SD or FS-537SD is installed> The tri-folding gate home sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed while the tri-folding guide motor (M8) is energized.
Causes: <When FS-536SD or FS-537SD is installed> • Tri-folding guide motor (M8) • Tri-folding gate home sensor (PS11) • SD control board (SDCB) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M8-SDCB J8 for proper connection and correct as necessary. 2. Check the connector of M8 for proper drive coupling and correct as necessary. 3. Check the connector between PS11-SDCB J8 for proper connection and correct as necessary. 4. PS11 I/O check, sensor check • Control signal: SDCB J8-10 (ON) • Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 3-P 5. M8 operation check • Control signal: SDCB J8-11 to 14 • Location of electrical component: FS-536/FS-536SD 3-P, FS-537/FS-537SD 2-P 6. Replace M8. (FS-536SD / FS-537SD) 7. Replace SDCB. (FS-536SD / FS-537SD) 8. Replace FSCB. (FS-536SD / FS-537SD)

Code: C11A1
Description: Exit roller pressure/ retraction malfunction (When FS-533 is installed) <When FS-533 is installed> The pick up roller position sensor (PS105) is not turned ON (blocked) or OFF (unblocked) even after the set period of time has elapsed after the exit roller lift up motor (M104) is turned ON.
Causes: <When FS-533 is installed> • Exit roller lift up motor (M104) • Pick up roller position sensor (PS105) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M104-FSCB CN109 for proper connection and correct as necessary. 2. Check the connector of M104 for proper drive coupling and correct as necessary. 3. Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary. 4. PS105 I/O check, sensor check • Control signal: FSCB CN110 • Location of electrical component: FS-533 7-D to E 5. M104 operation check • Control signal: FSCB CN109 • Location of electrical component: FS-533 9-D to E 6. Replace M104. 7. FSCB CP104 conduction check 8. Replace FSCB.

Code: C11A2
Description: Receiving roller retraction motor drive malfunction.
<When FS-536 or FS-536SD is installed> The receiving roller retraction sensor (PS11) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON.
<When FS-537 or FS-537SD is installed> The receiving roller retraction sensor (PS22) is not turned OFF (blocked) or ON (unblocked) even after the set period of time has elapsed after the receiving roller retraction motor (M10) is turned ON.
Causes: <When FS-536 or FS-536SD is installed> • Receiving roller retraction motor (M4) • Receiving roller retraction sensor (PS11) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Receiving roller retraction motor (M10) • Receiving roller retraction sensor (PS22) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M4-FSCB J4 for proper connection and correct as necessary. 2. Check the connector of M4 for proper drive coupling and correct as necessary. 3. Check the connector between PS11-FSCB J4 for proper connection and correct as necessary. 4. PS11 I/O check, sensor check • Control signal: FSCB J4-16 (ON) • Location of electrical component: FS-536/FS-536SD 16-C 5. M4 operation check • Control signal: FSCB J4<A>-1 to 4 • Location of electrical component: FS-536/FS-536SD 13-C 6. Replace M4. 7. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M10-FSCB J12 for proper connection and correct as necessary. 2. Check the connector of M10 for proper drive coupling, and correct as necessary. 3. Check the connector between PS22-FSCB J12 for proper connection and correct as necessary. 4. PS22 I/O check, sensor check • Control signal: FSCB J12-7 (ON) • Location of electrical component: FS-537/FS-537SD 17-D 5. M10 operation check • Control signal: FSCB J12-1 to 4 • Location of electrical component: FS-537/FS-537SD 17-D 6. Replace M10. 7. Replace FSCB.

Code: C11C5
Description: bizhub 658e/558e/458e Paper size detect board malfunction
<When FS-537+PK-523 or FS-537SD+PK-523 is installed> The size of a transported paper is not detected, causing no punch operation.
Causes: Paper size detect board (PSDTB)
Troubleshooting Guides: 1. Check the sensor part of PSDTB, to clean if it is dirty. 2. Check the connector between PSDTB-PKCB CN38 for proper connection and correct as necessary. 3. Replace PSDTB.

Code: C11E1
Description: Paper exit switching drive malfunction
<When FS-536 or FS-536SD is installed> The exchange folded paper output sensor (PS30) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the FNS entry transport motor (M2) is turned ON.
<When FS-537 or FS-537SD is installed> The route change gate home sensor (PS21) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the route change gate motor (M4) is turned ON.
Causes: <When FS-536 or FS-536SD is installed> • FNS entry transport motor (M2) • Exchange folded paper output sensor (PS30) • FS control board (FSCB)
<When FS-537 or FS-537SD is installed> • Route change gate motor (M4) • Route change gate home sensor (PS21) • FS control board (FSCB)
Troubleshooting Guides: (a) When FS-536 or FS-536SD is installed 1. Check the connector between M2-FSCB J9 for proper connection and correct as necessary. 2. Check the connector of M2 for proper drive coupling and correct as necessary. 3. Check the connector between PS30-FSCB J4 for proper connection and correct as necessary. 4. PS30 I/O check, sensor check • Control signal: FSCB J4<A>-15 (ON) • Location of electrical component: FS-536/FS-536SD 14-C 5. M2 operation check • Control signal: FSCB J9<A>-1 to 4 • Location of electrical component: FS-536/FS-536SD 12-C 6. Replace M2. 7. Replace FSCB.
(b) When FS-537 or FS-537SD is installed 1. Check the connector between M4-FSCB J12 for proper connection and correct as necessary. 2. Check the connector of M4 for proper drive coupling and correct as necessary. 3. Check the connector between PS21-FSCB J12 for proper connection and correct as necessary. 4. PS21 I/O check, sensor check • Control signal: FSCB J12-12 (ON) • Location of electrical component: FS-537/FS-537SD 18-D 5. M4 operation check • Control signal: FSCB J21-8 to 9 • Location of electrical component: FS-537/FS-537SD 18-D 6. Replace M4. 7. Replace FSCB.

Code: C11E2
Description: bizhub 658e/558e/458e Paper exit switching (JS) drive malfunction
<When FS-537 or FS-537SD is installed> The sub tray/JS route change gate home sensor (PS23) is not turned OFF (unblocked) or ON (blocked) even after the set period of time has elapsed after the sub tray discharge motor (M18) is turned ON.
Causes: • Sub tray discharge motor (M18) • Sub tray/JS route change gate home sensor (PS23) • FS control board (FSCB)
Troubleshooting Guides: 1. Check the connector between M18-FSCB J12 for proper connection and correct as necessary. 2. Check the connector of M18 for proper drive coupling and correct as necessary. 3. Check the connector between PS23-FSCB J12 for proper connection and correct as necessary. 4. PS23 I/O check, sensor check • Control signal: FSCB J12<A>-16 (ON) • Location of electrical component: FS-537/FS-537SD 17-D 5. M18 operation check • Control signal: FSCB J12<A>-5 to 6 • Location of electrical component: FS-537/FS-537SD 16-D 6. Replace M18. 7. Replace FSCB.

Code: C1402
Description: FS nonvolatile memory error (When FS-533 is installed) When the main power switch is turned ON, malfunctioning of the nonvolatile memory on the FS control board (FSCB) is detected.
Causes: FS control board (FSCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace FSCB.

Code: C1403
Description: bizhub 658e/558e/458e PK flash ROM error. <When FS-537+PK-523 or FS-537SD+PK-523 is installed> Data of flash ROM of the PK is determined to be faulty when the main power switch is turned ON.
Causes: Punch control board (PKCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace PKCB.

Code: C1404
Description: bizhub 658e/558e/458e PI flash ROM error. <When FS-537+PI-507 or FS-537SD+PI-507 is installed> Data of flash ROM of the PI is determined to be faulty when the main power switch is turned ON.
Causes: PI drive board (PIDB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace PIDB.

Code: C2350
Description: bizhub 658e/558e/458e Toner suction fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Toner suction fan (FM11) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM11-relay CN62-MFPB CN31E for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM11 load check • Check code: 42 • Multi code: 8 • Control signal: MFPB CN31E<A>-12 (REM), MFPB CN31E<A>-14 (LOCK) • Location of electrical component: 24-I 4. Replace FM11. 5. Replace MFPB.

Code: C2355
Description: bizhub 368e/308e Transfer belt cleaner cooling fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Transfer belt cleaner cooling fan (FM2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM2-relay CN115-relay CN141-MFPB CN15EB for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM2 load check • Check code: 42 • Multi code: 2 • Control signal: MFPB CN15EB-3 (REM), MFPB CN15EB-5 (LOCK) • Location of electrical component: 9-C 4. Replace FM2. 5. Replace MFPB.

Code: C2355
Description: bizhub 658e/558e/458e Transfer belt cleaner cooling fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Transfer belt cleaner cooling fan (FM2) • Expansion control board (EXCB)
Troubleshooting Guides: 1. Check the connector between FM2-relay CN115-EXCB CN5 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM2 load check • Check code: 42 • Multi code: 2 • Control signal: EXCB CN5-1 (REM), EXCB CN5-3 (LOCK) • Location of electrical component: 28-P 4. Replace FM2. 5. MFPB F6E conduction check 6. Replace EXCB.

Code: C2414
Description: bizhub 368e/308e Developing unit/K new article release. The status with the new unit is not cleared after the new developing unit is set.
Causes: • Developing unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 4. Replace the developing unit. 5. Replace FRB. 6. Replace MFPB.

Code: C2414
Description: bizhub 658e/558e/458e Developing unit/K new article release. The status with the new unit is not cleared after the new developing unit is set.
Causes: • Developing unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 4. Replace the developing unit. 5. Replace FRB. 6. Replace MFPB.

Code: C2557
Description: bizhub 368e/308e Abnormally low toner density detected black TCR sensor. When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Causes: • Developing unit • Toner cartridge • Toner empty sensor/K (PS31) • Toner cartridge motor/K (M25) • Toner supply motor/K (M6) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Perform image troubleshooting procedure if image density is low. 2. Reinstall the developing unit. 3. Reinstall the toner cartridge. 4. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 6. M25 operation check • Control signal: MFPB CN30E-1 to 4 • Location of electrical component: 15 to 16-C 7. M6 operation check • Control signal: MFPB CN30E-5 to 8 • Location of electrical component: 16 to 17-C 8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them. 9. Replace the developing unit. 10. Replace FRB. 11. Replace MFPB.

Code: C2557
Description: bizhub 658e/558e/458e Abnormally low toner density detected black TCR sensor. When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper.
Causes: • Developing unit • Toner cartridge • Toner empty sensor/K (PS31) • Toner cartridge motor/K (M25) • Toner supply motor/K (M6) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Perform image troubleshooting procedure if image density is low. 2. Reinstall the developing unit. 3. Reinstall the toner cartridge. 4. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 5. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 6. M25 operation check • Control signal: MFPB CN28E-4 to 7 • Location of electrical component: 11 to 12-C 7. M6 operation check • Control signal: EXCB CN3-4 to 7 • Location of electrical component: 26-T 8. If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them. 9. Replace the developing unit. 10. Replace FRB. 11. Replace EXCB. 12. MFPB F6E conduction check 13. Replace MFPB.

Code: C2558
Description: bizhub 368e/308e Abnormally high toner density detected black TCR sensor. The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined value or over for consecutive times.
Causes: • Developing unit • Toner cartridge • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Reinstall the toner cartridge. 3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 5. Replace the developing unit. 6. Replace FRB. 7. Replace MFPB.

Code: C2558
Description: bizhub 658e/558e/458e Abnormally high toner density detected black TCR sensor. The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined value or over for consecutive times.
Causes: • Developing unit • Toner cartridge • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Reinstall the toner cartridge. 3. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 5. Replace the developing unit. 6. Replace FRB. 7. Replace MFPB.

Code: C255C
Description: bizhub 368e/308e Black TCR sensor adjustment failure. TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Causes: • Developing unit • Toner cartridge motor/K (M25) • Toner supply motor/K (M6) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 4. M25 operation check • Control signal: MFPB CN30E-1 to 4 • Location of electrical component: 15 to 16-C 5. M6 operation check • Control signal: MFPB CN30E-5 to 8 • Location of electrical component: 16 to 17-C 6. Replace the developing unit. 7. Replace FRB. 8. Replace MFPB.

Code: C255C
Description: bizhub 658e/558e/458e Black TCR sensor adjustment failure. TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Causes: • Developing unit • Toner cartridge motor/K (M25) • Toner supply motor/K (M6) • Expansion control board (EXCB) • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 4. M25 operation check • Control signal: MFPB CN28E-4 to 7 • Location of electrical component: 11 to 12-C 5. M6 operation check • Control signal: EXCB CN3-4 to 7 • Location of electrical component: 26-T 6. Replace the developing unit. 7. Replace FRB. 8. Replace EXCB. 9. Replace MFPB.

Code: C2564
Description: bizhub 368e/308e Black TCR sensor failure • Alarm signals for TCR sensor is detected more than the predetermined number of times. • This detection is used for detecting disconnection of TCR sensor connector.
Causes: • Developing unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 4. Replace the developing unit. 5. Replace FRB. 6. MFPB ICP12E conduction check 7. Replace MFPB.

Code: C2564
Description: bizhub 658e/558e/458e Black TCR sensor failure. • Alarm signals for TCR sensor is detected more than the predetermined number of times. • This detection is used for detecting disconnection of TCR sensor connector.
Causes: • Developing unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the developing unit. 2. Check the connector between the developing unit-FRB CN13 for proper connection and correct as necessary. 3. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 4. Replace the developing unit. 5. Replace FRB. 6. Replace MFPB.

Code: C2650, C265B
Description: bizhub 368e/308e
• C2650: Main backup media 1 access error
• C265B: Main backup media 2 access error
• The re-written data, which has been read out, checked and founded as error, is read out again and found as error. • The error was found when reading out the counter value. • The main body detects that the EEPROM is not mounted.
Causes: • C2650: EEPROM/1 (EEPROM/1) • C265B: EEPROM/2 (EEPROM/2) • MFP board (MFPB)
Troubleshooting Guides: 1. Make sure that EEPROM/1 and EEPROM/2 are mounted in their respective correct positions. 2. Check to see if the EEPROM is mounted in a reverse direction. 3. Check the connector from MFPB to EEPROM for proper connection and correct as necessary. 4. Replace MFPB. 5. Replace EEPROM/1 and EEPROM/2. 1. Replace the current EEPROM with a new one. 2. Replace the following components with new ones. When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear]. • Developing unit • Drum unit • Toner cartridge • Transfer belt unit • Fusing unit • Transfer roller • Feed roller, pick-up roller, separation roller (including options) 3. Turn ON the main power switch and check to see that warm-up is started. Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 4. Make the specified readjustments. 6. If the above actions do not solve the problem, contact KM.

Code: C2650, C265B
Description: bizhub 658e/558e/458e • C2650: Main backup media 1 access error • C265B: Main backup media 2 access error
• The re-written data, which has been read out, checked and founded as error, is read out again and found as error. • The error was found when reading out the counter value. • The main body detects that the EEPROM is not mounted.
Causes: • C2650: EEPROM/1 (EEPROM/1) • C265B: EEPROM/2 (EEPROM/2) • MFP board (MFPB)
Troubleshooting Guides: 1. Make sure that EEPROM/1 and EEPROM/2 are mounted in their respective correct positions. 2. Check to see if the EEPROM is mounted in a reverse direction. 3. Check the connector from MFPB to EEPROM for proper connection and correct as necessary. 4. Replace MFPB. 5. Replace EEPROM/1 and EEPROM/2. 1. Replace the current EEPROM with a new one. 2. Replace the following components with new ones. When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear]. • Developing unit • Drum unit • Toner cartridge • Transfer belt unit • Fusing unit • Transfer roller • Feed roller, pick-up roller, separation roller (including options) 3. Turn ON the main power switch and check to see that warm-up is started. Make sure that malfunction codes other than C2650 or improper IU/TC placement is not detected. 4. Make the specified readjustments. 6. If the above actions do not solve the problem, contact KM.

Code: C265A
Description: bizhub 368e/308e Main backup media wrongly installation. The EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
Causes: • EEPROM/1 (EEPROM/1) • EEPROM/2 (EEPROM/2)
Troubleshooting Guides: 1. Check to see if the EEPROM/1 and EEPROM/2 are mounted in a reverse direction. 2. Check the type of the installed EEPROM and replace it if it is a wrong one. 3. Replace EEPROM/1 and EEPROM/2.

Code: C265A
Description: bizhub 658e/558e/458e Main backup media wrongly installation. The EEPROM/1 and EEPROM/2 are mounted in a reverse direction.
Causes: • EEPROM/1 (EEPROM/1) • EEPROM/2 (EEPROM/2)
Troubleshooting Guides: 1. Check to see if the EEPROM/1 and EEPROM/2 are mounted in a reverse direction. 2. Check the type of the installed EEPROM and replace it if it is a wrong one. 3. Replace EEPROM/1 and EEPROM/2.

Code: C2A14
Description: bizhub 368e/308e Drum unit/K new release failure. The status with the new unit is not cleared after the new drum unit is set.
Causes: • Drum unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Clean the connection between the drum unit and the main body if dirty. 2. Reinstall the drum unit. 3. Check the connector between the drum unit-FRB CN12 for proper connection and correct as necessary. 4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN11E for proper connection and correct as necessary. 5. Replace the drum unit. 6. Replace FRB. 7. Replace MFPB.

Code: C2A14
Description: bizhub 658e/558e/458e Drum unit/K new release failure. The status with the new unit is not cleared after the new drum unit is set.
Causes: • Drum unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Clean the connection between the drum unit and the main body if dirty. 2. Reinstall the drum unit. 3. Check the connector between the drum unit-relay CN48-FRB CN12 for proper connection and correct as necessary. 4. Check the connector between FRB CN1, CN3-MFPB CN4E, CN5E for proper connection and correct as necessary. 5. Replace the drum unit. 6. Replace FRB. 7. Replace MFPB.

Code: C2A24
Description: bizhub 368e/308e Toner cartridge/K new release failure. The status with the new unit is not cleared after the new toner cartridge is set.
Causes: • Toner cartridge • MFP board (MFPB)
Troubleshooting Guides: 1. Clean the connection between the toner cartridge and the main body if dirty. 2. Check the connector between the toner cartridge-relay CN79-MFPB CN35E for proper connection and correct as necessary. 3. Reinstall the toner cartridge. 4. Check the harness for proper connection and correct as necessary. 5. Replace the toner cartridge. 6. MFPB ICP12E conduction check 7. Replace MFPB.

Code: C2A24
Description: bizhub 658e/558e/458e Toner cartridge/K new release failure. The status with the new unit is not cleared after the new toner cartridge is set.
Causes: • Toner cartridge • Expansion control board (EXCB)
Troubleshooting Guides: 1. Clean the connection between the toner cartridge and the main body if dirty. 2. Check the connector between the toner cartridge-relay CN79-EXCB CN5 for proper connection and correct as necessary. 3. Reinstall the toner cartridge. 4. Check the harness for proper connection and correct as necessary. 5. Replace the toner cartridge. 6. Replace EXCB.

Code: C3101, C3103
Description: bizhub 368e/308e • C3101: Pressure roller pressure failure • C3103: Pressure roller release failure
C3101: • The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller. • The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103: • The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller. • The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Causes: • Fusing unit • Fusing pressure motor (M11) • Fusing pressure home sensor (PS38) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M11-relay CN112-MFPB CN15EA for proper connection and correct as necessary. 2. Check the connector between the fusing unit-relay CN98, CN104-MFPB CN13E for proper connection and correct as necessary. 3. PS38 I/O check, sensor check • Control signal: MFPB CN13E-12 (ON) • Location of electrical component: 11-C 4. M11 load check • Check code: 45 • Multi code: 6, 7 • Control signal: MFPB CN15EA-5 to 8 • Location of electrical component: 6-C 5. Replace M11. 6. Replace the fusing unit. 7. Replace MFPB.

Code: C3101, C3103
Description: bizhub 658e/558e/458e • C3101: Pressure roller pressure failure • C3103: Pressure roller release failure
C3101: • The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller. • The fusing pressure home sensor (PS38) is not blocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during pressure by the pressure roller.
C3103: • The encoder pulse does not change even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller. • The fusing pressure home sensor (PS38) is not unblocked even after the lapse of a predetermined period of time after the fusing pressure motor (M11) has started rotating during retraction of the pressure roller.
Causes: • Fusing unit • Fusing pressure motor (M11) • Fusing pressure home sensor (PS38) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M11-relay CN112-MFPB CN15E for proper connection and correct as necessary. 2. Check the connector between the fusing unit-relay CN96-MFPB CN22E for proper connection and correct as necessary. (bizhub 658e/558e) 3. Check the connector between the fusing unit-relay CN104-MFPB CN12E for proper connection and correct as necessary. (bizhub 458e) 4. PS38 I/O check, sensor check • Control signal: 658e/558e MFPB CN22E-9 (ON), 458e MFPB CN12E-12 (ON) • Location of electrical component: 658e/558e 22-C, 458e 24-C 5. M11 load check • Check code: 45 • Multi code: 6, 7 • Control signal: MFPB CN15E<A>-7 to 10 • Location of electrical component: 658e/558e 16-C, 458e 19-C 6. Replace M11. 7. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 8. Replace MFPB.

Code: C3102
Description: bizhub 658e/558e Heating roller failure to turn (bizhub 658e/558e). The hard latch signal from one or both of the heating roller rotation latch detection 1 and the heating roller rotation latch detection 2 is turned ON.
Causes: • Fusing unit • Heating roller rotation sensor (PS37) • Fusing motor (M3) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for proper installation and correct as necessary. 2. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary. 3. Check the connector of M3 for proper drive coupling and correct as necessary. 4. Check the connector between the fusing unit-relay CN100-MFPB CN13E for proper connection and correct as necessary. 5. PS37 I/O check, sensor check • Control signal: MFPB CN13E-3 (ON) • Location of electrical component: 23-C 6. M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 • Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK) • Location of electrical component: 2-C 7. Replace M3. 8. Replace the fusing unit. 9. Replace MFPB.

Code: C3201, C3202
Description: bizhub 368e/308e • C3201: Fusing motor failure to turn • C3202: Fusing motor turning at abnormal timing
• C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
• C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Fusing motor (M3) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M3-MFPB CN8E for proper connection and correct as necessary. 2. Check the loading status of the fusing unit drive, and correct the error as necessary. 3. M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 • Control signal: MFPB CN8E-9 (REM), MFPB CN8E-12 (FGP) • Location of electrical component: 2-C 4. Replace M3. 5. Replace MFPB.

Code: C3201, C3202
Description: bizhub 658e/558e/458e • C3201: Fusing motor failure to turn • C3202: Fusing motor turning at abnormal timing
• C3201: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • C3202: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Fusing motor (M3) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M3-MFPB CN14E for proper connection and correct as necessary. 2. Check the loading status of the fusing unit drive, and correct the error as necessary. 3. M3 load check • Check code: 45 • Multi code: 1, 2, 3, 4, 5 • Control signal: MFPB CN14E-9 (REM), MFPB CN14E-12 (LOCK) • Location of electrical component: 2-C 4. Replace M3. 5. Replace MFPB.

Code: C3302
Description: bizhub 368e/308e Paper cooling fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Paper cooling fan (FM8) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM8-relay CN106-MFPB CN15EB for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM8 load check • Check code: 42 • Multi code: 4 • Control signal: MFPB CN15EB-9 (REM), MFPB CN15EB-11 (LOCK) • Location of electrical component: 9-C 4. Replace FM8. 5. MFPB ICP3E conduction check 6. Replace MFPB.

Code: C3302
Description: bizhub 658e/558e/458e Paper cooling fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Paper cooling fan (FM8) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM8-relay CN106-MFPB CN15E for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM8 load check • Check code: 42 • Multi code: 9, 10 • Control signal: MFPB CN15E<A>-13 (REM), MFPB CN15E<A>-15 (LOCK) • Location of electrical component: 658e/558e 16-C, 458e 20-C 4. Replace FM8. 5. Replace MFPB.

Code: C3425
Description: Fusing warm-up trouble.
• Detected temperature of the heating roller temperature sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at warm up.
• The temperature detected by the heating roller temperature sensor (TEMS) does not shift from the pre-standby state or the post-print printing-enable wait state even after the lapse of a predetermined period of time after the completion of warm-up.
Causes: • Fusing unit • Heating roller temperature sensor (TEMS) • DC power supply (DCPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace DCPU. 6. Replace MFPB.

Code: C3425
Description: bizhub 658e/558e/458e Fusing warm-up trouble
• Detected temperature of the heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at warm up. • The temperature detected by the heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) does not shift from the pre-standby state or the post-print printing-enable wait state even after the lapse of a predetermined period of time after the completion of warm-up.
Causes: • Fusing unit • Heating roller temperature sensor/1 (TEMS/1) (bizhub 658e/558e) • Heating roller temperature sensor (TEMS) (bizhub 458e) • DC power supply (DCPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 5. Replace DCPU. 6. Replace MFPB.

Code: C3722, C3725, C3726
Description: bizhub 368e/308e • C3722: Fusing abnormally high temperature detection (Edge of the heating roller) • C3725: Fusing abnormally high temperature detection (Main of the heating roller) • C3726: Fusing abnormally high temperature detection (Center of the heating roller)
• C3722: Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for a given period of time consecutively. • C3725: Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively. • C3726: Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for a given period of time consecutively.
Causes: • Fusing unit • C3722: Heating roller thermistor/1 (TH1) • C3725: Heating roller temperature sensor (TEMS) • C3726: Heating roller thermistor/2 (TH2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace MFPB.

Code: C3722, C3725, C3726
Description: bizhub 658e/558e/458e • C3722: Fusing abnormally high temperature detection (Edge of the heating roller) • C3725: Fusing abnormally high temperature detection (Main of the heating roller) • C3726: Fusing abnormally high temperature detection (Center of the heating roller)
• C3722: Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for a given period of time consecutively. • C3725: Detected temperature of the heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively. • C3726: Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for a given period of time consecutively.
Causes: • Fusing unit • C3722: Heating roller thermistor/1 (TH1) • C3725 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1) • C3725 (bizhub 458e): Heating roller temperature sensor (TEMS) • C3726: Heating roller thermistor/2 (TH2) • IH power supply (IHPU) (bizhub 658e/558e only) • Fusing power supply (FUPU) (bizhub 458e) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e) 4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e) 5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e) 6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 7. Replace IHPU. (bizhub 658e/558e only) 8. Replace FUPU. (bizhub 458e only) 9. Replace MFPB.

Code: C3732, C3736, C3737, C3738, C3739
Description: bizhub 658e/558e/458e • C3732: Fusing abnormally high temperature detection hard protector (Edge of the heating roller) (bizhub 658e/558e) • C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating roller) • C3737: Fusing abnormally high temperature detection hard protector (Center of the heating roller) • C3738: Fusing abnormally high temperature detection hard protector (Center protector of the heating roller) (bizhub 658e/558e) • C3739: Fusing abnormally high temperature detection hard protector (Edge protector of the heating roller) (bizhub 558e/458e)
• An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller). • An abnormally high temperature is detected on the hard protector circuit (middle of the heating roller). • An abnormally high temperature is detected on the hard protector circuit (center of the heating roller). • C3738: An abnormally high temperature is detected on the hard protector circuit (center of the heating roller). • C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
Causes: • Fusing unit • C3732: Heating roller temperature sensor/2 (TEMS/2) • C3736: Heating roller thermistor/2 (TH2) • C3737 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1) • C3737 (bizhub 458e): Heating roller temperature sensor (TEMS) • C3738: Heating roller thermistor/3 (TH3) • C3739: Heating roller thermistor/1 (TH1) • IH power supply (IHPU) (bizhub 658e/558e only) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e) 4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e) 5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e only) 6. Check the connector between TEMS/2-relay CN138-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e only) 7. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 8. Replace IHPU. (bizhub 658e/558e only) 9. Replace MFPB.

Code: C3736, C3739
Description: bizhub 368e/308e • C3736: Fusing abnormally high temperature detection hard protector (Middle of the heating roller) • C3739: Fusing abnormally high temperature detection hard protector (Edge of the heating roller)
• C3736: An abnormally high temperature is detected on the hard protector circuit (middle of the heating roller). • C3739: An abnormally high temperature is detected on the hard protector circuit (edge of the heating roller).
Causes: • Fusing unit • C3736: Heating roller thermistor/2 (TH2) • C3739: Heating roller thermistor/1 (TH1) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN13E for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace MFPB.

Code: C3822, C3825, C3826
Description: bizhub 658e/558e/458e • C3822: Fusing abnormally low temperature detection (Edge of the heating roller) (bizhub 658e/558e) • C3825: Fusing abnormally low temperature detection (Main of the heating roller) • C3826: Fusing abnormally low temperature detection (Center of the heating roller) (bizhub 458e)
• C3822: The heating roller thermistor/1 (TH1) continues to detect a temperature lower than a predetermined one for a predetermined period of time. • C3825: The heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) continues to detect a temperature lower than a predetermined one for a predetermined period of time. • C3826: The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
Causes: • Fusing unit • C3822: Heating roller thermistor/1 (TH1) • C3825 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1) • C3825 (bizhub 458e): Heating roller temperature sensor (TEMS) • C3826: Heating roller thermistor/2 (TH2) • IH power supply (IHPU) (bizhub 658e/558e only) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e) 4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e) 5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e) 6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 7. Replace IHPU. (bizhub 658e/558e only) 8. MFPB F12E conduction check 9. Replace MFPB.

Code: C3825, C3826
Description: bizhub 368e/308e • C3825: Fusing abnormally low temperature detection (Main of the heating roller) • C3826: Fusing abnormally low temperature detection (Center of the heating roller)
• C3825: The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a predetermined one for a predetermined period of time. • C3826: The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
Causes: • Fusing unit • C3825: Heating roller temperature sensor (TEMS) • C3826: Heating roller thermistor/2 (TH2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace MFPB.

Code: C3922, C3925, C3926
Description: bizhub 368e/308e • C3922: Fusing sensor wire breaks detection (Edge of the heating roller) • C3925: Fusing sensor wire breaks detection (Main of the heating roller) • C3926: Fusing sensor wire breaks detection (Center of the heating roller)
• C3922: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time. • C3925: After a predetermined period of time after the warm-up stage is started, the heating roller temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a predetermined period of time. • C3926: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
Causes: • Fusing unit • C3922: Heating roller thermistor/1 (TH1) • C3925: Heating roller temperature sensor (TEMS) • C3926: Heating roller thermistor/2 (TH2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace MFPB.

Code: C3922, C3925, C3926
Description: bizhub 658e/558e/458e • C3922: Fusing sensor wire breaks detection (Edge of the heating roller) • C3925: Fusing sensor wire breaks detection (Main of the heating roller) • C3926: Fusing sensor wire breaks detection (Center of the heating roller)
• C3922: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time. • C3925: After a predetermined period of time after the warm-up stage is started, the heating roller temperature sensor/1 (TEMS/1) or heating roller temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a predetermined period of time. • C3926: After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
Causes: • Fusing unit • C3922: Heating roller thermistor/1 (TH1) • C3925 (bizhub 658e/558e): Heating roller temperature sensor/1 (TEMS/1) • C3925 (bizhub 458e): Heating roller temperature sensor (TEMS) • C3926: Heating roller thermistor/2 (TH2) • IH power supply (IHPU) (bizhub 658e/558e only) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e) 4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e) 5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. (bizhub 658e/558e) 6. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 7. Replace IHPU. (bizhub 658e/558e only) 8. MFPB F12E conduction check 9. Replace MFPB.

Code: C392A
Description: bizhub 658e/558e Heating roller temperature sensor contamination (Main of the heating roller) (bizhub 658e/558e)
During waiting after a predetermined period of time after the warm-up stage terminates, the temperature detected by the heating roller thermistor/3 (TH3) exceeds that detected by the heating roller temperature sensor/1 (TEMS/1) above a predetermined temperature, and this state continues for a predetermined period of time.
Causes: • Fusing unit • Heating roller temperature sensor/1 (TEMS/1) • Heating roller thermistor/3 (TH3) • MFP board (MFPB)
Troubleshooting Guides: 1. Wipe the TEMS/1 clean of dirt if any. <Cleaning procedure> • Clear away a dirt or a foreign object on the sensor with a cotton swab. • When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a cotton swab dampened with the alcohol. And, wipe off the sensor with a dry cotton swab afterwards. 2. Check the TEMS/1 for installed position and proper connector connection. 3. Check the connection of the fusing unit. 4. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. 5. Check the connector between TEMS/1-relay CN109-MFPB CN15E for proper connection and correct as necessary. 6. Replace the fusing unit. 7. Replace MFPB.

Code: C392B
Description: bizhub 368e/308e Fusing sensor wire breaks detection (difference of temperature). The difference between the temperature corrected by the heating roller thermistor/1 (TH1) and the temperature detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
Causes: • Fusing unit • Heating roller thermistor/1 (TH1) • Heating roller thermistor/2 (TH2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit and MFPB for proper connection and correct or change as necessary. 4. Replace the fusing unit. 5. Replace MFPB.

Code: C392B
Description: bizhub 658e/558e/458e Fusing sensor wire breaks detection (difference of temperature)
The difference between the temperature corrected by the heating roller thermistor/1 (TH1) and the temperature detected by the heating roller thermistor/2 (TH2) exceeds a predetermined value.
Causes: • Fusing unit • Heating roller thermistor/1 (TH1) • Heating roller thermistor/2 (TH2) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. (bizhub 658e/558e) 4. Check the fusing unit-MFPB CN12E for proper connection and correct or change as necessary. (bizhub 458e) 5. Replace the fusing unit. (bizhub 658e/558e / bizhub 458e) 6. Replace MFPB.

Code: C3B02, C3B03
Description: bizhub 658e/558e • C3B02: IH malfunction (CPU) (bizhub 658e/558e) • C3B03: IH malfunction (monitor) / Incorrect marketing area (bizhub 658e/558e)
C3B02: A failure in communication with the fusing CPU continues for a predetermined period of time.
C3B03: • Though the IH heater is OFF, mechanically, the ON status is detected. (Malfunction of IH heater operation) • The marketing areas of the fusing unit and the IH power supply is different.
Causes: • Fusing unit • IH coil (IHC) • IH power supply (IHPU) • IH magnetic erasing board (IHMEB) • NF board (NFB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. 4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary. 5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary. 6. Check the connector between IHPU-IHC for proper connection and correct as necessary. 7. Check the connector between IHC-IHMEB for proper connection and correct as necessary. 8. Check the marketing area of the fusing unit and IHPU. If the marketing area is incorrect, replace them for proper marketing area. 9. Replace the fusing unit. 10. Replace IHC. 11. Replace IHPU. 12. Replace IHMEB. 13. Replace NFB. 14. Replace MFPB.

Code: C3B07, C3B08
Description: bizhub 658e/558e • C3B07: IH input power error (bizhub 658e/558e) • C3B08: IH input voltage error (bizhub 658e/558e)
C3B07: • While the IH heater was ON, input power stayed at the high voltage power detection value or over for more than the predetermined period of time. • While the IH heater was ON, input power was at the low power detection value or under for more than the predetermined period of time. • While the IH heater was ON, input power was at the high voltage detection value or over for more than the predetermined period of time. • While the IH heater was ON, input power was below the low voltage detection value or under for more than the predetermined period of time. • While the IH heater was ON, inverter power stayed at the upper limit value or over for more than the predetermined period of time. • While the IH heater was ON, output voltage halt was detected.
C3B08: • While the IH heater was ON, input power was at the high voltage detection value or over for more than the predetermined period of time. • While the IH heater was ON, input voltage was at the low power detection value or under for more than the predetermined period of time.
Causes: • Fusing unit • IH coil (IHC) • IH power supply (IHPU) • NF board (NFB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. 3. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary. 4. Check the connector between IHPU CN8-MFPB CN3E for proper connection and correct as necessary. 5. Replace IHC. 6. Replace IHPU. 7. Replace NFB. 8. Replace MFPB.

Code: C3B09
Description: bizhub 658e/558e IH communication error (bizhub 658e/558e)
No signal has been received from the fusing CPU a predetermined number of consecutive times.
Causes: • Fusing unit • IH coil (IHC) • IH power supply (IHPU) • IH magnetic erasing board (IHMEB) • NF board (NFB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the open/close operation of the right door. 3. Check the fusing unit-MFPB CN22E for proper connection and correct or change as necessary. 4. Check the connector between MFPB CN13E-NFB CN3 for proper connection and correct as necessary. 5. Check the connector between NFB CN2-IHPU CN1 for proper connection and correct as necessary. 6. Check the connector between IHPU-IHC for proper connection and correct as necessary. 7. Check the connector between IHC-IHMEB for proper connection and correct as necessary. 8. Replace the fusing unit. 9. Replace IHC. 10. Replace IHPU. 11. Replace IHMEB. 12. Replace NFB. 13. Replace MFPB.

Code: C40A1, C40A2, C40A3
Description: bizhub 658e/558e/458e • C40A1: Mechanical controller sub-CPU communication error • C40A2: Mechanical controller PF communication data error • C40A3: Mechanical controller PF transmission timeout • C40A4: Mechanical controller PF communication pulse error • C40C3: CTL PF transmission timeout 1 • C40C5: CTL PF transmission timeout 2
A CPU communication error is detected.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB F10E conduction check 4. Replace MFPB.

Code: C40A1, C40A2, C40A3,
Description: bizhub 368e/308e • C40A1: Mechanical controller sub-CPU communication error • C40A2: Mechanical controller PF communication data error • C40A3: Mechanical controller PF transmission timeout • C40A4: Mechanical controller PF communication pulse error • C40C3: CTL PF transmission timeout 1 • C40C5: CTL PF transmission timeout 2
A CPU communication error is detected.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB ICP8E conduction check 4. Replace MFPB.

Code: C40A4, C40C3, C40C5
Description: bizhub 368e/308e • C40A1: Mechanical controller sub-CPU communication error • C40A2: Mechanical controller PF communication data error • C40A3: Mechanical controller PF transmission timeout • C40A4: Mechanical controller PF communication pulse error • C40C3: CTL PF transmission timeout 1 • C40C5: CTL PF transmission timeout 2
A CPU communication error is detected.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB ICP8E conduction check 4. Replace MFPB.

Code: C40A4, C40C3, C40C5
Description: bizhub 658e/558e/458e • C40A1: Mechanical controller sub-CPU communication error • C40A2: Mechanical controller PF communication data error • C40A3: Mechanical controller PF transmission timeout • C40A4: Mechanical controller PF communication pulse error • C40C3: CTL PF transmission timeout 1 • C40C5: CTL PF transmission timeout 2
A CPU communication error is detected.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB F10E conduction check 4. Replace MFPB.

Code: C4101
Description: bizhub 368e/308e Polygon motor rotation trouble • The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor. • Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Causes: • PH unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between the PH unit-FRB CN17 for proper connection and correct as necessary. 2. Replace the PH unit. 3. FRB fuse conduction check 4. Replace FRB. 5. Replace MFPB.

Code: C4101
Description: bizhub 658e/558e/458e Polygon motor rotation trouble
• The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor. • Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Causes: • PH unit • Front side board (FRB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between the PH unit-FRB CN5 for proper connection and correct as necessary. 2. Replace the PH unit. 3. FRB fuse conduction check 4. Replace FRB. 5. Replace MFPB.

Code: C4501
Description: bizhub 368e/308e Laser malfunction. • SOS signal is not detected even after the lapse of a given period of time after starting the laser output. • SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Causes: • PH unit • MFP board (MFPB)
Troubleshooting Guides: (2) Procedure 1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary. 2. Replace the PH unit. 3. MFPB ICP12E conduction check 4. Replace MFPB.

Code: C4501
Description: (bizhub 658e/558e/458e Laser malfunction
• SOS signal is not detected even after the lapse of a given period of time after starting the laser output. • SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Causes: • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between the PH unit-relay CN63-MFPB CN20E for proper connection and correct as necessary. 2. Replace the PH unit. 3. Replace MFPB.

Code: C5102, C5103
Description: bizhub 368e/308e • C5102: Transport motor failure to turn • C5103: Transport motor turning at abnormal timing
• C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Transport motor (M1) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M1-MFPB CN8E for proper connection and correct as necessary. 2. Check the loading status of the transfer belt drive, and correct the error as necessary. 3. M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 • Control signal: MFPB CN8E-3 (REM), MFPB CN8E-6 (FGP) • Location of electrical component: 2-C 4. Replace M1. 5. Replace MFPB.

Code: C5102, C5103
Description: bizhub 658e/558e/458e • C5102: Transport motor failure to turn • C5103: Transport motor turning at abnormal timing
• C5102: The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning. • C5103: The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Causes: • Transport motor (M1) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between M1-MFPB CN14E for proper connection and correct as necessary. 2. Check the loading status of the transfer belt drive, and correct the error as necessary. 3. M1 load check • Check code: 40 • Multi code: 1, 2, 3, 4 • Control signal: MFPB CN14E-3 (REM), MFPB CN14E-6 (LOCK) • Location of electrical component: 1-C 4. Replace M1. 5. Replace MFPB.

Code: C5304
Description: bizhub 658e/558e Fusing power supply cooling fan failure to turn (bizhub 658e/558e)
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Fusing power supply cooling fan (FM12) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM12 load check • Check code: 42 • Multi code: 6, 7 • Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK) • Location of electrical component: 16-C 4. Replace FM12. 5. Replace MFPB.

Code: C5306
Description: bizhub 658e/558e IH coil cooling fan failure to turn (bizhub 658e/558e)
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • IH coil cooling fan (FM7) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM7-relay CN77-EXCB CN3 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM7 load check • Check code: 42 • Multi code: 4, 5 • Control signal: EXCB CN3-1 (REM), EXCB CN3-3 (LOCK) • Location of electrical component: 26-T 4. Replace FM7. 5. Replace EXCB. 6. MFPB F6E conduction check 7. Replace MFPB.

Code: C5351
Description: bizhub 368e/308e Power supply cooling fan motor failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Power supply cooling fan (FM1) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM1-relay CN26-MFPB CN24EA for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM1 load check • Check code: 42 • Multi code: 1 • Control signal: MFPB CN24EA-9 (REM), MFPB CN24EA-11 (LOCK) • Location of electrical component: 25-J 4. Replace FM1. 5. Replace MFPB.

Code: C5351
Description: bizhub 658e/558e/458e Power supply cooling fan failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Power supply cooling fan (FM1) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM1-relay CN26-MFPB CN31E for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM1 load check • Check code: 42 • Multi code: 1 • Control signal: MFPB CN31E<A>-9 (REM), MFPB CN31E<A>-11 (LOCK) • Location of electrical component: 23-I 4. Replace FM1. 5. Replace MFPB.

Code: C5355
Description: bizhub 658e Toner cartridge cooling fan failure to turn (bizhub 658e)
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Toner cartridge cooling fan (FM4) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM4-relay CN78-EXCB CN10 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM4 load check • Check code: 42 • Multi code: 3 • Control signal: EXCB CN10-1 (REM), EXCB CN10-3 (LOCK) • Location of electrical component: 27-T 4. Replace FM4. 5. Replace EXCB. 6. Replace MFPB.

Code: C5358
Description: Fusing power supply cooling fan failure to turn (bizhub 458e)
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Fusing power supply cooling fan (FM12) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM12-relay CN146-MFPB CN15E for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM12 load check • Check code: 42 • Multi code: 11 • Control signal: MFPB CN15E<A>-16 (REM), MFPB CN15E<A>-18 (LOCK) • Location of electrical component: 20-C 4. Replace FM12. 5. Replace MFPB.

Code: C5360
Description: bizhub 368e/308e Clean unit fan failure to turn (When CU-101 is installed). The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Exhaust fan 1 (FM14) • Exhaust fan 2 (FM15) • Suction fan (FM16) • Clean unit drive board (CUDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between CUDB CN1-MFPB CN32E for proper connection and correct as necessary. 2. Check the connector between FM14-CUDB CN3, FM15-CUDB CN2, FM16-relay CN183-CUDB CN4 for proper connection and correct as necessary. 3. Check the fan for possible overload and correct as necessary. 4. FM14, FM15, FM16 load check • Check code: 42 • Multi code: 4 • Control signal: CUDB CN3 (FM14), CUDB CN2 (FM15), CUDB CN4 (FM16) • Location of electrical component: 14-X 5. Replace the defective fan. (FM14 / FM15 / FM16) 6. Replace CUDB. 7. MFPB ICP14E conduction check 8. Replace MFPB.

Code: C5360
Description: bizhub 658e/558e/458e Clean unit fan failure to turn (When CU-102 is installed)
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Exhaust fan 1 (FM14) • Exhaust fan 2 (FM15) • Clean unit drive board (CUDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between CUDB CN1-MFPB CN29E for proper connection and correct as necessary. 2. Check the connector between FM14-relay CN165-CUDB CN2 for proper connection and correct as necessary. 3. Check the connector between FM15-relay CN182-CUDB CN3 for proper connection and correct as necessary. 4. Check the fan for possible overload and correct as necessary. 5. FM14 load check • Check code: 42 • Multi code: 9, 10 • Control signal: CUDB CN2-1 (REM), CUDB CN2-3 (LOCK) • Location of electrical component: 15-K 6. FM15 load check • Check code: 42 • Multi code: 9, 10 • Control signal: CUDB CN3-1 (REM), CUDB CN3-3 (LOCK) • Location of electrical component: 15-K 7. Replace the defective fan. (FM14 / FM15) 8. Replace CUDB. 9. MFPB F3E conduction check 10. Replace MFPB.

Code: C5361
Description: bizhub 658e/558e/458e UFP scavenging fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • UFP scavenging fan/1 (FM17) • UFP scavenging fan/2 (FM18) (bizhub 658e/558e) • Expansion control board (EXCB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM17-relay CN801-relay CN823-EXCB CN9 for proper connection and correct as necessary. 2. Check the connector between FM18-relay CN802-relay CN823-EXCB CN9 for proper connection and correct as necessary. 3. Check the fan for possible overload and correct as necessary. 4. FM17 load check • Check code: 42 • Multi code: 12 • Control signal: EXCB CN9-4 (REM), EXCB CN9-6 (LOCK) • Location of electrical component: 25-P 5. FM18 load check • Check code: 42 • Multi code: 12 • Control signal: EXCB CN9-7 (REM), EXCB CN9-8 (LOCK) • Location of electrical component: 24-P 6. Replace FM17. 7. Replace FM18. 8. MFPB F6E conduction check 9. Replace MFPB.

Code: C5370
Description: bizhub 368e/308e Machine rear side cooling fan failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Machine rear side cooling fan (FM3) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM3-relay CN301-MFPB CN13 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM3 operation check • Control signal: MFPB CN13-3 (LOCK), MFPB CN13-4 (REM) • Location of electrical component: 20-C 4. Replace FM3. 5. MFPB TR7 conduction check 6. Replace MFPB.

Code: C5370
Description: bizhub 658e/558e/458e Machine rear side cooling fan’s failure to turn. The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Causes: • Machine rear side cooling fan (FM3) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between FM3-relay CN301-MFPB CN19 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM3 operation check • Control signal: MFPB CN19-3 (LOCK), MFPB CN19-4 (REM) • Location of electrical component: 2-O 4. Replace FM3. 5. Replace MFPB.

Code: C5501
Description: bizhub 368e/308e AC signal abnormality. The zero cross signal is not input during fusing phase control.
Causes: • Fusing unit • DC power supply (DCPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary. 3. Replace the fusing unit. 4. Replace DCPU. 5. Replace MFPB.

Code: C5501
Description: bizhub 458e AC signal abnormality (bizhub 458e). The zero cross signal is not input during fusing phase control.
Causes: • Fusing unit • DC power supply (DCPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the fusing unit for correct installation (whether it is secured in position). 2. Check the fusing unit, DCPU, and MFPB for proper connection and correct or change as necessary. 3. Replace the fusing unit. 4. Replace DCPU. 5. Replace MFPB.

Code: C5601
Description: bizhub 368e/308e Engine control malfunction. Engine control malfunction is detected with port monitor control.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace MFPB.

Code: C5601
Description: bizhub 658e/558e/458e Engine control malfunction. Engine control malfunction is detected with port monitor control.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace MFPB.

Code: C5603
Description: bizhub 368e/308e Front side board communication error. Communication error is detected in front side board.
Causes: • Front side board (FRB) • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Reboot the machine. 2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary. 3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary. 4. Replace FRB. 5. Replace the PH unit. 6. MFPB ICP8E conduction check 7. Replace MFPB.

Code: C5603
Description: bizhub 658e/558e/458e Front side board communication error. Communication error is detected in front side board.
Causes: • Front side board (FRB) • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Reboot the machine. 2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary. 3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary. 4. Replace FRB. 5. Replace the PH unit. 6. MFPB F10E conduction check 7. Replace MFPB.

Code: C5605, C5606
Description: bizhub 368e/308e • C5605: Engine communication data error • C5606: Engine transmission timeout
A communication error is detected between CPUs.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB ICP8E conduction check 4. Replace MFPB.

Code: C5605, C5606
Description: bizhub 658e/558e/458e • C5605: Engine communication data error • C5606: Engine transmission timeout.
A communication error is detected between CPUs.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. MFPB F10E conduction check 4. Replace MFPB.

Code: C5610
Description: bizhub 368e/308e PH LD drive communication error. LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Causes: • Front side board (FRB) • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Reboot the machine. 2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary. 3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary. 4. Replace FRB. 5. Replace the PH unit. 6. Replace MFPB.

Code: C5610
Description: bizhub 658e/558e/458e PH LD drive communication error. LD drive write data and read data disagree with each other a predetermined number of consecutive times.
Causes: • Front side board (FRB) • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Reboot the machine. 2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary. 3. Check the connector between FRB CN2-MFPB CN8E for proper connection and correct as necessary. 4. Replace FRB. 5. Replace the PH unit. 6. Replace MFPB.

Code: C5611
Description: PH EEPROM communication error. Results of two readings of the EEPROM data disagree with each other.
Causes: • Front side board (FRB) • PH unit • MFP board (MFPB)
Troubleshooting Guides: 1. Reboot the machine. 2. Check the connector between FRB CN5-PH unit for proper connection and correct as necessary. 3. Check the connector between FRB CN2-MFPB CN10E for proper connection and correct as necessary. 4. Replace FRB. 5. Replace the PH unit. 6. Replace MFPB.

Code: C6001
Description: bizhub 368e/308e DF related configuration error 1. Inconsistency in the configuration with the installed DF is detected on the main body.
Causes: • DF control board (DFCB) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one. 2. Check to see the [Service mode] -> [System 2] -> [ADF Settings] is correct. It corrects, when a model is different. 3. Correct the harness connection between DFCB and DSIPB if faulty. 4. Check the connector between DSIPB CN01-MFPB CN22 for proper connection and correct as necessary. 5. Replace DFCB. 6. Replace DSIPB. 7. Replace MFPB.

Code: C6001
Description: bizhub 658e/558e/458e DF related configuration error 1. Inconsistency in the configuration with the installed DF is detected on the main body.
Causes: • DF control board (DFCB) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one. 2. Correct the harness connection between DFCB and DSIPB if faulty. 3. Check the connector between DSIPB CN1-MFPB CN24 for proper connection and correct as necessary. 4. Replace DFCB. 5. Replace DSIPB. 6. MFPB ICP5 conduction check 7. Replace MFPB.

Code: C6002
Description: bizhub 368e/308e DF related configuration error 2. Inconsistency in the configuration with the installed DF is detected on the main body.
Causes: • DF control board (DFCB) • Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one. 2. Correct the harness connection between DFCB and DSIPB if faulty. 3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of the point of contact and connection state of the flat cable in particular)

Code: C6002
Description: bizhub 658e/558e/458e DF related configuration error 2. Inconsistency in the configuration with the installed DF is detected on the main body.
Causes: • DF control board (DFCB) • Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Check the type of the installed DF and replace it if it is a wrong one. 2. Correct the harness connection between DFCB and DSIPB if faulty. 3. Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of the point of contact and connection state of the flat cable in particular)

Code: C6102, C6103
Description: bizhub 368e/308e • C6102: Drive system home sensor malfunction • C6103: Slider over running
C6102: • The scanner home sensor (PS201) is unable to detect the scanner located at its home position. • The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has been driven to move the scanner over the maximum travelling distance. • The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
Causes: • Scanner home sensor (PS201) • Scanner motor (M201) • Scanner drive board (SCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty. 2. Correct the scanner motor set screw if loose. 3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.]. 4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary. 5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary. 6. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary. 7. PS201 I/O check, sensor check • Control signal: SCDB CN6-3 (ON) • Location of electrical component: 25-P 8. M201 operation check • Control signal: SCDB CN4-1 to 4 • Location of electrical component: 26-P 9. Replace SCDB. 10. Replace MFPB.

Code: C6102, C6103
Description: bizhub 658e/558e/458e • C6102: Drive system home sensor malfunction • C6103: Slider over running
C6102: • The scanner home sensor (PS201) is unable to detect the scanner located at its home position. • The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor (M201) has been driven to move the scanner over the maximum travelling distance. • The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor (PS201).
C6103: The scanner home sensor (PS201) detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
Causes: • Scanner home sensor (PS201) • Scanner motor (M201) • Scanner drive board (SCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct or change the scanner drive (pulley, gear, belt) if it is faulty. 2. Correct the scanner motor set screw if loose. 3. Adjust [Image Position: Leading Edge] and [Sub Scan Zoom Adj.]. 4. Check the connector between M201-SCDB CN4 for proper connection and correct as necessary. 5. Check the connector between PS201-SCDB CN6 for proper connection and correct as necessary. 6. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary. 7. PS201 I/O check, sensor check • Control signal: SCDB CN6-3 (ON) • Location of electrical component: 22-P 8. M201 operation check • Control signal: SCDB CN4-1 to 4 • Location of electrical component: 22-P 9. Replace SCDB. 10. Replace MFPB.

Code: C6104, C6105
Description: bizhub 368e/308e • C6104: Back side cleaning home sensor abnormality (initial) (When DF-704 is installed) • C6105: Back side cleaning home sensor abnormality (normal) (When DF-704 is installed)
C6104: • The CIS cleaning sensor (PS7) does not change from H to L even after the lapse of a given period of time after the home position detecting operation is started at the initial operation. • The CIS cleaning sensor (PS7) does not change from L to H even after the lapse of a given period of time after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the CIS cleaning sensor (PS7) error is detected.
Causes: • CIS cleaning sensor (PS7) • CIS cleaning motor (M5) • DF control board (DFCB)
Troubleshooting Guides: 1. Check if the opening and closing guide is firmly closed. 2. Check the connector between M5-DFCB J9 for proper connection and correct as necessary. 3. Check the connector of M5 for proper drive coupling and correct as necessary. 4. Check the connector between PS7-DFCB J13 for proper connection and correct as necessary. 5. PS7 I/O check, sensor check • Control signal: DFCB J13-3 (ON) • Location of electrical component: DF-704 1-G 6. M5 operation check • Control signal: DFCB J9-1 to 4 • Location of electrical component: DF-704 6-G 7. Replace M5. 8. Replace DFCB.

Code: C6104, C6105
Description: bizhub 658e/558e/458e • C6104: Back side cleaning home sensor abnormality (initial) • C6105: Back side cleaning home sensor abnormality (normal)
C6104: • The back side cleaning home sensor (PS9) does not change from H to L even after the lapse of a given period of time after the home position detecting operation is started at the initial operation. • The back side cleaning home sensor (PS9) does not change from H to L even after the lapse of a given period of time after the home position detecting operation is started at the initial operation.
C6105: At the time of operation other than the initial operation, the back side cleaning home sensor (PS9) error is detected.
Causes: • Back side cleaning home sensor (PS9) • Back side cleaning motor (M7) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between M7-DFCB CN14 for proper connection and correct as necessary. 2. Check the connector of M7 for proper drive coupling and correct as necessary. 3. Check the connector between PS9-relay CN121-DFCB CN18 for proper connection and correct as necessary. 4. PS9 I/O check, sensor check • Control signal: DFCB CN18-6 (ON) • Location of electrical component: 3 to 4-C 5. M7 operation check • Control signal: DFCB CN14-6 to 9 • Location of electrical component: 6-C 6. Replace M7. 7. DFCB ICP4 or ICP8 conduction check. 8. Replace DFCB.

Code: C6704
Description: Image input time out. Image data is not input from the scanner to the MFP board (MFPB).
Causes: • MFP board (MFPB) • CCD board (CCDB)
Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and conduct the memory bus function. 2. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary. 3. Replace CCDB. 4. Replace MFPB.

Code: C6704
Description: bizhub 658e/558e/458e Image input time out. Image data is not input from the scanner to the MFP board (MFPB).
Causes: • MFP board (MFPB) • CCD board (CCDB)
Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Bus Check] -> [Scanner -> Memory], and conduct the memory bus function. 2. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary. 3. Replace CCDB. 4. Replace MFPB.

Code: C6751
Description: bizhub 368e/308e CCD clamp/gain adjustment failure. • The adjustment value is 0 or 255 during a CCD clamp adjustment. • The peak value of the output data is 64 or less during a CCD gain adjustment.
Causes: • LED exposure unit • CCD board (CCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary. 2. Check for possible extraneous light and correct as necessary. 3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty. 4. Correct reflective mirror of the scanner if faulty, or change scanner mirror. 5. Replace CCDB. 6. Replace MFPB.

Code: C6751
Description: bizhub 658e/558e/458e CCD clamp/gain adjustment failure. • The adjustment value is 0 or 255 during a CCD clamp adjustment. • The peak value of the output data is 64 or less during a CCD gain adjustment.
Causes: • LED exposure unit • CCD board (CCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary. 2. Check for possible extraneous light and correct as necessary. 3. Clean the lens, mirrors, CCD surface, and shading sheet if dirty. 4. Correct reflective mirror of the scanner if faulty, or change scanner mirror. 5. Replace CCDB. 6. Replace MFPB.

Code: C6752
Description: ASIC clock input error (front side). When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Causes: • CCD board (CCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of CCDB if faulty. 2. Replace CCDB. 3. Replace MFPB.

Code: C6752
Description: bizhub 658e/558e/458e ASIC clock input error (front side). When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Causes: • CCD board (CCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of CCDB if faulty. 2. Replace CCDB. 3. Replace MFPB.

Code: C6753
Description: bizhub 368e/308e ASIC clock input error (back side) (When DF-704 is installed). When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Causes: • CIS module (CIS) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between DFCB and DSIPB if faulty. 2. Correct the harness connection between DSIPB CN01-MFPB CN22 if faulty. 3. Replace CIS. 4. Replace DSIPB. 5. Replace MFPB.

Code: C6753
Description: bizhub 658e/558e/458e ASIC clock input error (back side). When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Causes: • CIS module (CIS) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty. 2. Correct the harness connection between DSIPB CN1-MFPB CN24 if faulty. 3. Replace CIS. 4. Replace DSIPB. 5. Replace MFPB.

Code: C6754, C6755
Description: bizhub 368e/308e • C6754: CIS clamp adjustment failure (When DF-704 is installed) • C6755: CIS gain adjustment failure (When DF-704 is installed)
• C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or too low. • C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower than a given value.
Causes: • CIS module (CIS) • Dual scan image processing board (DSIPB) • CIS power supply (CISPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CIS and DSIPB if faulty. 2. Correct the harness connection between CIS J222-CISPU J2 if faulty. 3. Check for possible extraneous light and correct as necessary. 4. Clean the back side reading glass and the shading sheet if dirty. 5. Replace CIS. 6. Replace DSIPB. 7. Replace CISPU. 8. Replace MFPB.

Code: C6754, C6755
Description: bizhub 658e/558e/458e • C6754: CIS clamp adjustment failure • C6755: CIS gain adjustment failure
• C6754: After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or too low. • C6755: After the gain adjustment is performed at the start-up, the peak value of the output data is lower than a given value.
Causes: • CIS module (CIS) • Dual scan image processing board (DSIPB) • DF power supply (DFPU) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty. 2. Correct the harness connection between CIS J102-DFPU CN2 if faulty. 3. Check for possible extraneous light and correct as necessary. 4. Clean the back side reading glass and the shading sheet if dirty. 5. Replace CIS. 6. DFPU ICP1 conduction check. 7. Replace DFPU. 8. Replace DSIPB. 9. Replace MFPB.

Code: C6756
Description: bizhub 368e/308e CCD power-supply voltage malfunction. Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key is turned ON or the machine recovers from the sleep mode.
Causes: • CCD board (CCDB) • Scanner drive board (SCDB) • DC power supply (DCPU)
Troubleshooting Guides: 1. Correct the harness connection between CCDB CN5-SCDB CN5 if faulty. 2. Correct the harness connection between SCDB CN1-DCPU CN5 if faulty. 3. Replace CCDB. 4. Replace SCDB. 5. Replace DCPU.

Code: C6756
Description: bizhub 658e/558e/458e CCD power-supply voltage malfunction. Power is not supplied to CCD after the lapse of a given period of time after the main power switch or power key is turned ON or the machine recovers from the sleep mode.
Causes: • CCD board (CCDB) • Scanner drive board (SCDB) • DC power supply (DCPU)
Troubleshooting Guides: 1. Correct the harness connection between CCDB PJ5-SCDB CN5 if faulty. 2. Correct the harness connection between SCDB CN1-DCPU CN005 if faulty. 3. Replace CCDB. 4. Replace SCDB. 5. Replace DCPU.

Code: C6901, C6902, C6903
Description: bizhub 368e/308e • C6901: DSC board mount failure 1 (When SC-508 is installed) • C6902: DSC board bus check NG1-1 (When SC-508 is installed) • C6903: DSC board bus check NG1-2 (When SC-508 is installed)
• C6901: When MFP detects that DSC board/1 (front side) is not properly installed. • C6902, C6903: When DSC bus check (front side) detects an error.
Causes: • DSC board/1 (DSCB/1; SC-508) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of DSCB/1 if faulty. 2. Replace DSCB/1. 3. Replace MFPB.

Code: C6901, C6902, C6903
Description: bizhub 658e/558e/458e • C6901: DSC board mount failure 1 (When SC-508 is installed) • C6902: DSC board bus check NG1-1 (When SC-508 is installed) • C6903: DSC board bus check NG1-2 (When SC-508 is installed)
• C6901: When MFP detects that DSC board/1 (front side) is not properly installed. • C6902, C6903: When DSC bus check (front side) detects an error.
Causes: • DSC board/1 (DSCB/1; SC-508) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of DSCB/1 if faulty. 2. Replace DSCB/1. 3. Replace MFPB.

Code: C6911, C6912, C6913
Description: bizhub 368e/308e • C6911: DSC board mount failure 2 (When DF-704 + SC-508 is installed) • C6912: DSC board bus check NG2-1 (When DF-704 + SC-508 is installed) • C6913: DSC board bus check NG2-2 (When DF-704 + SC-508 is installed)
• C6911: When MFP detects that DSC board/2 (back side) is not properly installed. • C6912, C6913: When DSC bus check (back side) detects an error.
Causes: • DSC board/2 (DSCB/2; SC-508) • Dual scan image processing board (DSIPB; DF-704) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of DSCB/2 if faulty. 2. Correct the harness connection of DSIPB if faulty. 3. Replace DSCB/2. 4. Replace DSIPB. 5. Replace MFPB.

Code: C6911, C6912, C6913
Description: bizhub 658e/558e/458e • C6911: DSC board mount failure 2 (When SC-508 is installed) • C6912: DSC board bus check NG2-1 (When SC-508 is installed) • C6913: DSC board bus check NG2-2 (When SC-508 is installed)
• C6911: When MFP detects that DSC board/2 (back side) is not properly installed. • C6912, C6913: When DSC bus check (back side) detects an error.
Causes: • DSC board/2 (DSCB/2; SC-508) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection of DSCB/2 if faulty. 2. Correct the harness connection of DSIPB if faulty. 3. Replace DSCB/2. 4. Replace DSIPB. 5. Replace MFPB.

Code: C6F01 … C6FDD
Description: bizhub 368e/308e • C6F01: Scanner sequence trouble 1 • C6F02: Scanner sequence trouble 2 • C6F03: Scanner sequence trouble 3 • C6F04: Scanner sequence trouble 4 • C6F05: Scanner sequence trouble 5 • C6F06: Scanner sequence trouble 6 • C6F07: Scanner sequence trouble 7 • C6F08: Scanner sequence trouble 8 • C6F09: Scanner sequence trouble 9 • C6F0A: Scanner sequence trouble 10 • C6FDC: Scanner sequence trouble DC • C6FDD: Scanner sequence trouble DD
The original transport interval becomes shorter than the predetermined value due to an original transport control error in original reading in DF.
Causes: • MFP board (MFPB) • DF control board (DFCB)
Troubleshooting Guides: 1. Correct the harness connection between main body and DF if faulty. 2. Replace DFCB. (DF-629 / DF-704) 3. Replace MFPB.

Code: C6F01 … C6FDD
Description: bizhub 658e/558e/458e • C6F01: Scanner sequence trouble 1 • C6F02: Scanner sequence trouble 2 • C6F03: Scanner sequence trouble 3 • C6F04: Scanner sequence trouble 4 • C6F05: Scanner sequence trouble 5 • C6F06: Scanner sequence trouble 6 • C6F07: Scanner sequence trouble 7 • C6F08: Scanner sequence trouble 8 • C6F09: Scanner sequence trouble 9 • C6F0A: Scanner sequence trouble 10 • C6FDC: Scanner sequence trouble DC • C6FDD: Scanner sequence trouble DD.
The original transport interval becomes shorter than the predetermined value due to an original transport control error in original reading in DF.
Causes: • MFP board (MFPB) • DF control board (DFCB)
Troubleshooting Guides: 1. Correct the harness connection between main body and DF if faulty. 2. Replace DFCB. 3. Replace MFPB.

Code: C8101
Description: bizhub 368e/308e Before reading pressure welding alienation mechanism (When DF-629 or DF-704 is installed)
<When DF-629 is installed> • During a pressure motion being performed, the reading roll position sensor (PS11) output does not change from H to L. • During a retraction motion being performed, the reading roll position sensor (PS11) output does not change from L to H.
<When DF-704 is installed> • During a pressure motion being performed, the reading roll position sensor (PS4) output does not change from H to L. • During a retraction motion being performed, the reading roll position sensor (PS4) output does not change from L to H.
Causes: <When DF-629 is installed> • Reading roll release motor (M5) • Reading roll position sensor (PS11) • DF control board (DFCB)
<When DF-704 is installed> • Reading roll release motor (M4) • Reading roll position sensor (PS4) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed 1. Check the connector between M5-DFCB J18 for proper connection and correct as necessary. 2. Check the connector of M5 for proper drive coupling and correct as necessary. 3. Check the connector between PS11-DFCB J18 for proper connection and correct as necessary. 4. PS11 I/O check, sensor check • Control signal: DFCB J18-3 (ON) • Location of electrical component: DF-629 1-G 5. M5 load check • Check code: 60 • Multi code: 81, 82 • Control signal: DFCB J18-4 to 5 • Location of electrical component: DF-629 2-G 6. Replace M5. 7. Replace DFCB.
(b) When DF-704 is installed 1. Check the connector between M4-DFCB J18 for proper connection and correct as necessary. 2. Check the connector of M4 for proper drive coupling and correct as necessary. 3. Check the connector between PS4-DFCB J18 for proper connection and correct as necessary. 4. PS4 I/O check, sensor check • Control signal: DFCB J18-3 (ON) • Location of electrical component: DF-704 1-G 5. M4 load check • Check code: 60 • Multi code: 81, 82 • Control signal: DFCB J18-4 to 5 • Location of electrical component: DF-704 1-G 6. Replace M4. 7. Replace DFCB.

Code: C8101
Description: bizhub 658e/558e/458e Before reading pressure welding alienation mechanism trouble.
• During a pressure motion being performed, the read roller home sensor (PS8) output does not change from H to L. • During a retraction motion being performed, the read roller home sensor (PS8) output does not change from L to H.
Causes: • Reading roller pressure/retraction motor (M6) • Read roller home sensor (PS8) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between M6-relay CN118-DFCB CN4 for proper connection and correct as necessary. 2. Check the connector of M6 for proper drive coupling and correct as necessary. 3. Check the connector between PS8-relay CN119-DFCB CN11 for proper connection and correct as necessary. 4. PS8 I/O check, sensor check • Control signal: DFCB CN11-9 (ON) • Location of electrical component: DF 2-C 5. M6 load check • Check code: 60 • Multi code: 81, 82 • Control signal: DFCB CN4-1 to 2 • Location of electrical component: DF 10-C 6. Replace M6. 7. DFCB ICP9 conduction check. 8. Replace DFCB.

Code: C8103
Description: bizhub 658e/558e/458e Lift up mechanism trouble (Upward movement). The lift up upper sensor (PS2) is not turned ON (unblocked) after a lapse of a given time after the lift-up motor (M5) moves up (is turned forward).
Causes: • Lift-up motor (M5) • Lift up upper sensor (PS2) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between M5-DFCB CN9 for proper connection and correct as necessary. 2. Check the connector of M5 for proper drive coupling and correct as necessary. 3. Check the connector between PS2-DFCB CN6 for proper connection and correct as necessary. 4. PS2 I/O check, sensor check • Control signal: DFCB CN6-3 (ON) • Location of electrical component: DF 7-I 5. M5 load check • Check code: 60 • Multi code: 97, 98 • Control signal: DFCB CN9-1 to 5 • Location of electrical component: DF 5-C 6. Replace M5. 7. DFCB ICP5 conduction check. 8. Replace DFCB.

Code: C8106
Description: bizhub 658e/558e/458e Lift up mechanism failure (Downward movement). The lift up lower sensor (PS3) is not turned ON (unblocked) after a lapse of a given time after the lift-up motor (M5) goes down (is turned backward).
Causes: • Lift-up motor (M5) • Lift up lower sensor (PS3) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between M5-DFCB CN9 for proper connection and correct as necessary. 2. Check the connector of M5 for proper drive coupling and correct as necessary. 3. Check the connector between PS3-DFCB CN10 for proper connection and correct as necessary. 4. PS3 I/O check, sensor check • Control signal: DFCB CN10-3 (ON) • Location of electrical component: DF 10-C 5. M5 load check • Check code: 60 • Multi code: 97, 98 • Control signal: DFCB CN9-1 to 5 • Location of electrical component: DF 5-C 6. Replace M5. 7. Replace DFCB.

Code: C8107
Description: bizhub 368e/308e Glass cleaning mechanism trouble (When DF-629 or DF-704 is installed)
<When DF-629 is installed> The document reading glass cleaning sensor (PS12) is not turned ON after the set period of time has elapsed after the glass cleaning motor (M4) is turned ON.
<When DF-704 is installed> The document reading glass cleaning sensor (PS13) is not turned ON after the set period of time has elapsed after the document reading glass cleaning motor (M6) is turned ON.
Causes: <When DF-629 is installed> • Glass cleaning motor (M4) • Document reading glass cleaning sensor (PS12) • DF control board (DFCB)
<When DF-704 is installed> • Document reading glass cleaning motor (M6) • Document reading glass cleaning sensor (PS13) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed 1. Check the connector between M4-DFCB J8 for proper connection and correct as necessary. 2. Check the connector of M4 for proper drive coupling and correct as necessary. 3. Check the connector between PS12-DFCB J15 for proper connection and correct as necessary. 4. PS12 I/O check, sensor check • Control signal: DFCB J15-5 (ON) • Location of electrical component: DF-629 3-G 5. M4 load check • Check code: 60 • Multi code: 65, 66, 67 • Control signal: DFCB J8-1 to 4 • Location of electrical component: DF-629 1 to 2-B 6. Replace M4. 7. Replace DFCB.
(b) When DF-704 is installed 1. Check the connector between M6-DFCB J8 for proper connection and correct as necessary. 2. Check the connector of M6 for proper drive coupling and correct as necessary. 3. Check the connector between PS13-DFCB J15 for proper connection and correct as necessary. 4. PS13 I/O check, sensor check • Control signal: DFCB J15-5 (ON) • Location of electrical component: DF-704 3-G 5. M6 load check • Check code: 60 • Multi code: 65, 66, 67 • Control signal: DFCB J8-1 to 4 • Location of electrical component: DF-704 1-B 6. Replace M6. 7. Replace DFCB.

Code: C8107
Description: bizhub 658e/558e/458e Glass cleaning mechanism trouble. The front side cleaning home sensor (PS18) is not turned ON (unblocked) even after the set period of time has elapsed after the front side cleaning motor (M8) turned ON.
Causes: • Front side cleaning motor (M8) • Front side cleaning home sensor (PS18) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between M8-DFCB CN14 for proper connection and correct as necessary. 2. Check the connector between PS18-DFCB CN18 for proper connection and correct as necessary. 3. Check the connector of M8 for proper drive coupling and correct as necessary. 4. PS18 I/O check, sensor check • Control signal: DFCB CN18-3 (ON) • Location of electrical component: DF 3-C 5. M8 load check • Check code: 60 • Multi code: 65, 66, 67 • Control signal: DFCB CN14-1 to 4 • Location of electrical component: DF 6-C 6. Replace M8. 7. DFCB ICP8 conduction check. 8. Replace DFCB.

Code: C8302
Description: bizhub 368e/308e Cooling fan trouble (When DF-629 or DF-704 is installed)
<When DF-629 is installed> • The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning. • The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during halts.
<When DF-704 is installed> • The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning. • The lock signal continues to detect L during a given time while the DF cooling fan motor (FM1) is during halts.
Causes: <When DF-629 is installed> • DF cooling fan motor (FM1) • DF control board (DFCB)
<When DF-704 is installed> • DF cooling fan motor (FM1) • DF control board (DFCB)
Troubleshooting Guides: (a) When DF-629 is installed 1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM1 load check • Check code: 60 • Multi code: 113 • Control signal: DFCB J16-3 (ON) • Location of electrical component: DF-629 3-B 4. Replace FM1. 5. Replace DFCB.
(b) When DF-704 is installed 1. Check the connector between FM1-DFCB J16 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM1 load check • Check code: 60 • Multi code: 113 • Control signal: DFCB J16-3 (ON) • Location of electrical component: DF-704 7-G 4. Replace FM1. 5. Replace DFCB.

Code: C8302
Description: bizhub 658e/558e/458e Cooling fan motor failure. The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
Causes: • Cooling fan motor (FM) • DF control board (DFCB)
Troubleshooting Guides: 1. Check the connector between FM-relay CN115-DFCB CN19 for proper connection and correct as necessary. 2. Check the fan for possible overload and correct as necessary. 3. FM load check • Check code: 60 • Multi code: 113 • Control signal: DFCB CN19-3 (LOCK) • Location of electrical component: DF 4-C 4. Replace FM. 5. DFCB ICP10 conduction check. 6. Replace DFCB.

Code: C8401
Description: bizhub 368e/308e Data flash failure. Data flash does not access normally.
Causes: DF control board (DFCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the DFCB connector for proper connection and correct as necessary. 3. Rewrite the firmware. 4. Replace DFCB. (DF-704 / DF-629)

Code: C8401
Description: bizhub 658e/558e/458e Nonvolatile memory error. The EEPROM writing is disabled.
Causes: DF control board (DFCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the DFCB connector for proper connection and correct as necessary. 3. Rewrite the firmware. 4. Replace DFCB.

Code: C8402
Description: bizhub 658e/558e/458e Multi feed detection board failure (When UK-501 is installed) • The AD value went below the predetermined the HI side threshold for two consecutive times. • The AD value went above the predetermined the LOW side threshold for two consecutive times.
Causes: • Multi feed detection board/1 (transmitter) (MFDB/1) • Multi feed detection board/2 (receiver) (MFDB/2) • Sensor control board (SCB) • DF control board (DFCB)
Troubleshooting Guides: 1. Remove the film stuck on the window of the lower guide assembly. 2. Use the adjustment sheet for double feed detection kit (UK-501), and select [ADF] -> [Multi-Feed DetectionAdj.]. 3. Use the misdetected paper, and select [ADF] -> [Multi-Feed DetectionAdj.]. 4. Check the connector between MFDB/1-SCB CN104 for proper connection and correct as necessary. 5. Check the connector between MFDB/2-SCB CN103 for proper connection and correct as necessary. 6. Check the connector between SCB CN101-DFCB CN8 for proper connection and correct as necessary. 7. MFDB/1 load check • Check code: 60 • Multi code: 161 • Control signal: SCB CN104 • Location of electrical component: DF 11-L 8. MFDB/2 load check • Check code: 60 • Multi code: 161 • Control signal: SCB CN103 • Location of electrical component: DF 10-J 9. Replace SCB. 10. DFCB ICP11 conduction check. 11. Replace DFCB.

Code: C9401, C9402
Description: bizhub 368e/308e • C9401: Exposure LED lighting failure • C9402: Exposure LED lighting abnormally
• C9401: The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment. • C9402: The average output value of the CCD sensor with the scanner at its standby position is a predetermined value or more at the end of a scan job.
Causes: • LED exposure unit • Flat cable (LED exposure unit) • CCD board (CCDB) • Scanner drive board (SCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between SCDB CN3-LU201 if faulty. 2. Check the connector between SCDB CN2-MFPB CN12E for proper connection and correct as necessary. 3. Check the connector between CCDB CN3-MFPB CN1 for proper connection and correct as necessary. 4. Replace the LED exposure unit. 5. Replace CCDB. 6. Replace SCDB. 7. Replace MFPB.

Code: C9401, C9402
Description: bizhub 658e/558e/458e • C9401: Exposure LED lighting failure • C9402: Exposure LED lighting abnormally
• C9401: The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment. • C9402: The average output value of the CCD sensor with the scanner at its standby position is a predetermined value or more at the end of a scan job.
Causes: • LED exposure unit • Flat cable (LED exposure unit) • CCD board (CCDB) • Scanner drive board (SCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between SCDB CN3-LU201 if faulty. 2. Check the connector between SCDB CN2-MFPB CN6E for proper connection and correct as necessary. 3. Check the connector between CCDB PJ3-MFPB CN1 for proper connection and correct as necessary. 4. Replace the LED exposure unit. 5. Replace CCDB. 6. Replace SCDB. 7. Replace MFPB.

Code: C9403, C9404
Description: bizhub 368e/308e • C9403: CIS LED lighting failure (When DF-704 is installed) • C9404: CIS LED lighting abnormally (When DF-704 is installed)
• C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified value. • C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is greater than the specified value.
Causes: • CIS module (CIS) • CIS power supply (CISPU) • Dual scan image processing board (DSIPB) • MFP board (MFPB) • CIS cable
Troubleshooting Guides: 1. Check the back side scanning shading shaft for any stain, and clean up it as necessary. 2. Check that the bushing of the back side glass cleaning roller unit is on the standby position. 3. Correct the harness connection between CIS and DSIPB if faulty. 4. Correct the harness connection between CIS J222-CISPU J2 if faulty. 5. Measure the voltage of CISPU J1-1. • Control signal: CISPU J1-1 (DC12V) • Location of electrical component: DF-704 5-B 6. Measure the voltage of CIS J222-1, J222-2 and J222-5. • Control signal: CIS J222-1 (DC5V), CIS J222-2 (DC5V), CIS J222-5 (DC12V) • Location of electrical component: DF-704 4-B 7. For any abnormality in the measurement result, replace the CIS cable. 8. Replace CIS. 9. Replace CISPU. 10. Replace DSIPB. 11. Replace MFPB.

Code: C9403, C9404
Description: bizhub 658e/558e/458e • C9403: CIS LED lighting failure • C9404: CIS LED lighting abnormally
• C9403: At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified value. • C9404: After a scan job is completed, the machine detected that the average output of the CIS LED is greater than the specified value.
Causes: • CIS module (CIS) • DF power supply (DFPU) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CIS J101-DSIPB CN2 if faulty. 2. Correct the harness connection between CIS J102-DFPU CN2 if faulty. 3. Replace CIS. 4. DFPU ICP1 conduction check. 5. Replace DFPU. 6. Replace DSIPB. 7. Replace MFPB

Code: CA051, CA052, CA053
Description: • CA051: Standard controller configuration failure • CA052: Controller hardware error • CA053: Controller start failure
• CA051: The controller of the MFP board (MFPB) is faulty. • CA052: A controller hardware error is detected in the network interface. • CA053: A controller start failure is detected in the controller interface.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors of the MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC002
Description: bizhub 658e/558e/458e/368e/308e Vendor internal error. Error occurs inside the vendor.
Causes: • Vendor • MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. Turn OFF and ON the power switch at the vendor side. 2. Check the connector between the vendor-MFPB CN27E for proper connection and correct as necessary. (bizhub 368e/308e) 3. Check the connector between the vendor-MFPB CN35E for proper connection and correct as necessary. (bizhub 658e/558e/458e) 4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) 5. Replace the vendor.

Code: CC140
Description: bizhub 368e/308e Trouble related to security
Causes:
Troubleshooting Guides: Contact the responsible people of KM before taking some countermeasures.

Code: CC151, CC152
Description: • CC151: ROM contents error upon startup (MSC) • CC152: ROM contents error upon startup (IR). A fault is detected in a sequence of ROM contents check of the MFPB during starting.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the ROM version. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC155
Description: Finisher ROM error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is installed). Data of flash ROM of the finishing options is determined to be faulty when the main power switch is turned ON.
Causes: <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed> • FS control board (FSCB)
<When JS-506 is installed> • JS control board (JSCB)
Troubleshooting Guides: (a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)
(b) When JS-506 is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace JSCB.

Code: CC156
Description: bizhub 658e/558e/458e/368e/308e DF ROM error (When DF-629, DF-704, or dual scan document feeder is installed). Upgrade of the firmware has not been successful.
Causes: DF control board (DFCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace DFCB. (DF-629 / DF-704 / Dual scan document feeder)

Code: CC159, CC15A
Description: • CC159: ROM contents error upon startup (DSC1) • CC15A: ROM contents error upon startup (DSC2). A fault is detected in a sequence of ROM contents check of the DSC board during starting.
Causes: • DSC board/1 (DSCB/1; SC-508) • DSC board/2 (DSCB/2; SC-508: bizhub 368e/308e When DF-704 is installed, bizhub 658e/558e/458e)
Troubleshooting Guides: 1. Check DSCB/1 or DSCB/2 connector for proper connection and correct as necessary. 2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.

Code: CC15B
Description: Flash ROM error (saddle) (When FS-536SD or FS-537SD is installed). Data of flash ROM of the saddle is determined to be faulty when the main power switch is turned ON.
Causes: SD control board (SDCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace SDCB. (FS-536SD / FS-537SD)

Code: CC15C
Description: Engine Flash ROM writing error. Data of flash ROM of the engine is determined to be faulty.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC163
Description: ROM contents error (PRT). The wrong model of firmware is detected in the engine during the initial connection to the engine is being checked.
Causes: • EEPROM/1 (EEPROM/1) • EEPROM/2 (EEPROM/2) (bizhub 658e/558e/458e only) • MFP board (MFPB)
Troubleshooting Guides: (2) Procedure 1. Rewrite the firmware. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) NOTE: When taking the above steps, check whether MFPB is defective or not without replacing the EEPROM. 1. Turn OFF the main power switch and replace the current MFPB with a new one. 2. Update the firmware. 3. After completing the firmware update, turn OFF and ON the main power switch and check to see that warm-up is started. 4. When the trouble cannot be solved, reinstall the removed MFPB to the original board. 3. If the above actions do not solve the problem, contact KM.

Code: CC164
Description: ROM contents error (MSC). • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON. • The machine type information (Machine, Type) registered to the machine differs from the actual machine type.
Causes: • MFP board (MFPB) • eMMC board (eMMCB)
Troubleshooting Guides: 1. Check the ROM version. 2. Check the machine type information registered and reenter as necessary. For details the machine information, see “Entering the machine type information (bizhub 368e/308e / bizhub 658e/558e/458e)”. 3. Rewrite the firmware. 4. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e) 5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) 6. If the above actions do not solve the problem, contact KM.

Code: CC165
Description: bizhub 368e/308e ROM contents error (DF). When the power is turned ON, DF control board or firmware error is detected.
Causes: DF control board (DFCB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace DFCB. (DF-629 / DF-704)

Code: CC170 … CC186
Description: • CC170: Dynamic link error during starting (AP0) • CC171: Dynamic link error during starting (AP1) • CC172: Dynamic link error during starting (AP2) • CC173: Dynamic link error during starting (AP3) • CC174: Dynamic link error during starting (AP4) • CC180: Dynamic link error during starting (LDR) • CC181: Dynamic link error during starting (IBR) • CC182: Dynamic link error during starting (IID) • CC183: Dynamic link error during starting (IPF) • CC184: Dynamic link error during starting (IMY) • CC185: Dynamic link error during starting (SPF) • CC186: Dynamic link error during starting (OAP)
A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. If the malfunction code ‘C-C180’ has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) 3. If the above actions do not solve the problem, contact KM.

Code: CC190
Description: Outline font load error. An error occurred while loading the outline font.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC191
Description: Setting parameter load error (LDR). Upon startup, the processing of the loadable device driver setting data file failed. • RAM disk file creation failed. • Reading from the flash ROM failed. • An error occurred in API of the authentication module.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. 2. Reinstall the loadable device driver. 3. Rewrite the firmware. 4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC211
Description: Authentication device general error. When using the authentication device, authentication data is not to meet the specifications.
Causes: • MFP board (MFPB) • Authentication unit
Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

Code: CC212
Description: User validation error. • An error occurred while validating the user authentication information. • The loadable device driver is not successfully installed.
Causes: • MFP board (MFPB) • Authentication unit
Troubleshooting Guides: 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver. 2. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 4. Re-register the user authentication information. 5. Replace the authentication unit.

Code: CC213
Description: User registration error/Card information setting error. • IC card advanced settings data is not correct when starting-up the authentication unit. • Authentication information data is not correct when starting-up the authentication unit. • IC card advanced settings data is not correct when setting the IC card advanced settings. • Authentication information data is not correct when setting the IC card advanced settings. • IC card advanced settings data is not correct when registering the authentication information. • Authentication information data is not correct when registering the authentication information. • IC card advanced settings data is not correct when editing the authentication information. • Authentication information data is not correct when editing the authentication information.
Causes: • MFP board (MFPB) • Authentication unit
Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the authentication settings. (card type, IC card advanced settings, and etc.) 4. Re-register the user authentication information.

Code: CC214
Description: User information deletion error. The deletion of the user information is uncompleted.
Causes: • MFP board (MFPB) • Authentication unit
Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

Code: CC216
Description: Acquisition failure of the number of trials/Initialize error of number of authentication. An error occurred during user authentication using optional authentication unit AU-102.
Causes: • MFP board (MFPB) • Authentication unit
Troubleshooting Guides: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the number of authentication trials.

Code: CC301
Description: Authentication customize data error. • The master authentication customize data is corrupted upon startup. • Registration of authentication customize data in the main body has failed upon startup.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Reinstall the authentication customize data. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CC302
Description: Authentication customize data version mismatch error. The authentication customize data version is later than the firmware version of the machine.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Rewrite the main body firmware with the latest one and reinstall the authentication customize data. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CCC00
Description: Public user account track information error. At the first time of startup, the nonvolatile status is reset incompletely due to any trouble (such as a shut off of the main power).
Causes: eMMC board (eMMCB)
Troubleshooting Guides: 1. Replace eMMCB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD002
Description: JOB RAM save error. The error in save of job data to the memory/ hard disk and its read error are detected.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD004, CD00F, CD020
Description: • CD004: Hard disk access error (connection failure) • CD00F: Hard disk data transfer error • CD020: Hard disk verify error
• CD004: Unable to communicate between the hard disk and MFP board (MFPB). • CD00F: Data transfer from the hard disk is faulty. • CD020: The data abnormality is detected by the hard disk verify check.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Reinstall the hard disk. 6. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD010
Description: Hard disk unformat. Unformatted hard disk is connected.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD011
Description: Hard disk out of specifications mounted. A hard disk that falls outside the specifications is connected.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the hard disk specifications. 2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD012
Description: Mount error due to hard disk being unformatted. • The hard disk is not logically formatted after the whole data in the hard disk has been deleted by overwriting. • The hard disk that has replaced an old one is not logically formatted.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. Then, rewrite the firmware. 2. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD013, CD014
Description: • CD013: HDD mirroring error master • CD014: HDD mirroring error slave
• CD013: A R/W error occurs in the master drive during mirroring. • CD014: A R/W error occurs in the slave drive during mirroring.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error. If an error occurs, ‘Error’ appears in the status column. 3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

Code: CD015
Description: HDD mirroring error master slave. A R/W error occurs in both drives during mirroring.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. 2. Replace both hard disk (A) and hard disk (B) with new ones. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 3. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function. 4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. 5. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function. 6. If HDD Data Backup has not been performed previously, install voice data, etc.

Code: CD016
Description: HDD mirroring error master (rebuild). A R/W error occurs in the master drive during HDD Mirroring Rebuild.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is automatically performed. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error. If an error occurs, ‘Error’ appears in the status column. 3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Physical Format] and perform the function. 5. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. 6. If HDD Data Backup has previously been performed, select [Service Mode] -> [Enhanced Security] -> [HDD Data Backup] -> [Restore] and perform the function. 7. If HDD Data Backup has not been performed previously, install voice data, etc.

Code: CD017
Description: HDD mirroring error slave (rebuild). A R/W error occurs in the slave drive during HDD Mirroring Rebuild.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: (2) Procedure 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. If no problems are encountered, HDD Mirroring Rebuild is automatically performed. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Status] and identify the specific hard disk that has developed the error. If an error occurs, ‘Error’ appears in the status column. 3. Replace the hard disk that has developed the error with a new one. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [HDD Mirroring Rebuild] and perform the function.

Code: CD030
Description: Hard disk management information reading error. The machine fails to read administrative information data saved in the hard disk.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the hard disk specifications. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD041 … CD046
Description: HDD command execution error. The error occurred inside the hard disk.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the hard disk specifications. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD047 … CD04B
Description: HDD SCSI library error. The error occurred inside the hard disk.
Causes: • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the hard disk specifications. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD050
Description: Hard disk recovery timeout. The hard disk fails to recover from the power save mode within the predetermined period of time.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between hard disk (A)-MFPB CN8, CN10 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. (bizhub 368e/308e) 4. Check the connector between hard disk (B)-MFPB CN7, CN11 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 5. Reinstall the hard disk. 6. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 7. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B))

Code: CD110
Description: Wireless LAN destination initialization error. When an initialization error occurred on the settings of the wireless LAN in the upgrade kit (UK-212/UK-215).
Causes:
Troubleshooting Guides: 1. Check the UK-212 or UK-215 connector for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace UK-212 or UK-215.

Code: CD201, CD202, CD203
Description: • CD201: File memory mounting error • CD202: Memory capacity discrepancy • CD203: Memory capacity discrepancy 2
CD201: • The file memory is not mounted. • The file has any abnormality. CD202: • File memory capacity on the MFP board (MFPB) is not enough. • File memory capacity necessary for duplex printing is not enough. CD203: File memory capacity on the MFP board (MFPB) is not enough.
Causes: • MFP board (MFPB) • Memory board/2 (MEMB/2: UK-211) (bizhub 368e/308e only)
Troubleshooting Guides: 1. Check to see if MEMB/2 on MFPB is installed correctly. (bizhub 368e/458e only) 2. Replace MEMB/2 on MFPB. (bizhub 368e/458e only) 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD211, CD212
Description: • CD211: PCI-SDRAM DMA operation failure • CD212: Compression/extraction timeout detection
• CD211: Hardware related to the transfer of memory image of the MFP board (MFPB) fails to respond. • CD212: Hardware related to the BTC compression function of the MFP board (MFPB) fails to respond.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD241, CD242
Description: • CD241: Encryption ASIC setting error • CD242: Encryption ASIC mounting error
• CD241: Initialization error of the encrypted ASIC is detected during the machine is starting. • CD242: The faulty of the installation of encrypted ASIC is detected during the machine is starting.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the MFP board connector for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD261
Description: USB board failure. • When a failure is detected in USB board included in the local interface kit. • Non-standard USB device is connected.
Causes: • MFP board (MFPB) • USB board (EK-608) • USB board (EK-609)
Troubleshooting Guides: 1. Check the operation with another USB device. 2. Check the USB board connector for proper connection and correct as necessary. 3. Replace the USB board. 4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD262
Description: Extension network adapter installation error. • When the 2nd network card settings is set to “Set” but the upgrade kit (UK-212/UK-215) is not installed. • Upgrade Kit (UK-212/UK-215) is faulty.
Causes:
Troubleshooting Guides: 1. Check the settings of [Service Mode] -> [Network Settings] -> [2nd Network Setting] -> [2nd network card settings]. 2. Check the UK-212 or UK-215 connector for proper connection and correct as necessary. 3. Rewrite the firmware. 4. Replace UK-212 or UK-215.

Code: CD271
Description: bizhub 368e/308e i-Option activated and additional memory not installed. While the i-Option is activated, the additional memory is not installed.
Causes: • MFP board (MFPB) • Memory board/2 (MEMB/2: UK-211)
Troubleshooting Guides: 1. Check MEMB/2 for proper connection and correct as necessary. 2. Replace MEMB/2. 3. Replace MFPB.

Code: CD271
Description: bizhub 658e/558e/458e The memory cannot be recognized with the i-Option activated. While the i-Option is activated, the memory on an MFPB cannot be recognized.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check MFPB for proper connection and correct as necessary. 2. Replace MFPB.

Code: CD272
Description: bizhub 368e/308e i-Option activated and additional memory and HDD not installed. While the i-Option is activated, the additional memory and the HDD are not installed.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Memory board/2 (MEMB/2: UK-211)
Troubleshooting Guides: 1. Check MEMB/2 for proper connection and correct as necessary. 2. Access [Service Mode] -> [System 2] -> [HDD] and check to see if “Installed” is selected. 3. Replace MEMB/2. 4. Replace the hard disk (A). 5. Replace MFPB.

Code: CD272
Description: bizhub 658e/558e/458e i-Option activated and HDD not installed. While the i-Option is activated, the hard disk is not installed.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A))
Troubleshooting Guides: 1. Access [Service Mode] -> [System 2] -> [HDD] and check to see if “Installed” is selected. 2. Replace the hard disk (A). 3. Replace MFPB.

Code: CD313
Description: TPM key data error. A fault occurs in the TPM key data.
Causes:
Troubleshooting Guides: 1. Touch [Recover Data] displayed at the lower right portion on the trouble screen. 2. A screen confirming whether to recover data appears. 3. Select [Yes]. 4. The screen will be shifted to the data restoration screen to perform data restoration. NOTE . When the restoration is performed in a short time, data restoration screen may not be displayed. 5. Check the message which indicates that the data restoration was successfully conducted. Turn OFF the main power switch and turn it ON again more than 10 seconds after. NOTE . In case it failed to restore data, return to the trouble code screen. 6. Replace the current MFPB with a new one. (bizhub 368e/308e / bizhub 658e/558e/458e) NOTE . Nonvolatile data backup will be automatically performed every hour. Backup can also be performed manually with the following setting. [Service Mode] -> [Enhanced Security] -> [Memory Data Backup]

Code: CD38E
Description: Nonvolatile data save error (SPI-Flash). The ‘ISW download flag’ saved in the SPI-Flash has an illegal value.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Rewrite the firmware. 2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch.

Code: CD390
Description: Nonvolatile data checksum error. C-D390 code is normally shown when the MFP board is replaced with a new one.
Causes:
Troubleshooting Guides: 1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button and follow the instructions that appear on the control panel to restore (backup) data.

Code: CD392
Description: Nonvolatile data save error (EEPROM). The EEPROM is replaced with a new one.
Causes: • EEPROM/1 (EEPROM/1) • EEPROM/2 (EEPROM/2) (bizhub 658e/558e/458e only)
Troubleshooting Guides: 1. Replace the following components with new ones. When the transfer belt unit and the fusing unit have been replaced with new ones, perform [Service Mode] -> [Counter] -> [Life] -> [New Release]. When the transfer roller has been replaced with a new one, perform [Service Mode] -> [Counter] -> [Counter clear]. • Developing unit • Drum unit • Toner cartridge • Transfer belt unit • Fusing unit • Transfer roller • Feed roller, pick-up roller, separation roller (including options) 2. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 3. Set the various setting values in the service mode again.

Code: CD3C0
Description: New board detection. The board is replaced with a new one.
Causes:
Troubleshooting Guides: 1. Wait until “Recover Data” appears. (MFP will reboot maximum 2 times by itself, it may take 5 minutes.) Touch the “Recover Data” button and follow the instructions that appear on the control panel to restore (backup) data.

Code: CD401 … CD413
Description: • CD401: NACK command incorrect • CD402: ACK command incorrect • CD403: Checksum error • CD404: Receiving packet incorrect • CD405: Receiving packet analysis error • CD406: ACK receiving timeout • CD407: Retransmission timeout • CD411: Touch panel board error • CD412: Touch panel type mismatch • CD413: Electrostatic touch panel operation mode error
When abnormality is found in the communication of controller.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check whether there is a strong electromagnetic noise source near the main body. 2. Check the connectors on MFPB for proper connection and correct as necessary. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD601, CD602
Description: Trouble related to security
Causes:
Troubleshooting Guides: 1. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. If the above actions do not solve the problem, contact KM.

Code: CD701, CD702, CD703
Description: • CD701: Mechanical controller flash ROM writing error • CD702: Mechanical controller flash ROM device error • CD703: FW download communication fault
CD701: A mechanical controller flash ROM writing sequence is interrupted in its mid-operation due to, for example, power being shut off.
CD702: An erase error or other device fault occurs during mechanical controller flash ROM writing.
CD703: Irregular data is received during FW downloading. • Places are changed in the order of write completion pulses. • A write completion pulse is received for a memory for which binary writing is not permitted. • Final checksum mismatch in FW download • Two-minute timeout (no response from CTL, the number of transfer data items less than the specified)
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CD704
Description: Finisher Flash ROM device error (When FS-533, FS-536, FS-536SD, FS-537, FS-537SD, or JS-506 is installed). An erase error or other device fault occurs during the finisher flash ROM writing.
Causes: <When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed> • FS control board (FSCB)
<When JS-506 is installed> • JS control board (JSCB)
Troubleshooting Guides: (a) When FS-533, FS-536, FS-536SD, FS-537, or FS-537SD is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace FSCB. (FS-533 / FS-536/FS-536SD / FS-537/FS-537SD)
(b) When JS-506 is installed 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace JSCB.

Code: CD705, CD706
Description: • CD705: Mechanical controller sub-CPU flash ROM device error • CD706: Mechanical controller sub-CPU flash ROM error
• CD705: An erase error or other device fault occurs during mechanical controller sub-CPU flash ROM writing. • CD706: A data error is determined to exist in the mechanical controller sub-CPU flash ROM during starting.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CDF50, CDF70, CDFA0
Description: • CDF50: ASIC image version failure • CDF70: ASIC image access failure • CDFA0: ASIC image error
Communication error is detected between the MFP board (MFPB) and the CCD board (CCDB).
Causes: • MFP board (MFPB) • CCD board (CCDB)
Troubleshooting Guides: 1. Check the connector between MFPB CN1-CCDB CN3 for proper connection and correct as necessary. (bizhub 368e/308e) 2. Check the connector between MFPB CN1-CCDB PJ3 for proper connection and correct as necessary. (bizhub 658e/558e/458e) 3. Rewrite the firmware. 4. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e) 5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CDF51, CDF71, CDFA1
Description: • CDF51: ASIC image version failure (back side) (When DF-704 is installed) • CDF71: ASIC image access failure (back side) (When DF-704 is installed) • CDFA1: ASIC image error (back side) (When DF-704 is installed)
Communication error is detected between the MFP board (MFPB) and the dual scan image processing board (DSIPB).
Causes: • MFP board (MFPB) • Dual scan image processing board (DSIPB; DF-704)
Troubleshooting Guides: 1. Check the connector between MFPB CN22-DSIPB CN01 for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace DSIPB. 4. Replace MFPB.

Code: CDF51, CDF71, CDFA1
Description: • CDF51: ASIC image version failure (back side) • CDF71: ASIC image access failure (back side) • CDFA1: ASIC image error (back side)
Communication error is detected between the MFP board (MFPB) and the dual scan image processing board (DSIPB).
Causes: • MFP board (MFPB) • Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Check the connector between MFPB CN24-DSIPB CN1 for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace DSIPB. 4. Replace MFPB.

Code: CE001 … CE009
Description: • CE001: Abnormal message queue • CE003: Task error • CE004: Event error • CE005: Memory access error • CE006: Header access error • CE007: DIMM initialize error • CE009: Memory resource shortage error
MFP board (MFPB) is faulty.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE002
Description: Message and method parameter failure. MFP board (MFPB) is faulty.
Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] – > [Clear All Data]. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function. 3. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE101
Description: Browser finish detected. • The browser is automatically recovered (restarted) after the main body detected that the browser (separate process) has stopped with fault. • When the “Malfunction finish is detected over predetermined number of times” or “the browser task process is except in idle (printing, etc)”.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE201
Description: Transmission operation log storage fault. When the transmission log storage failed, it repeats retrial until transmission operation log is stored. The trouble is detected when the retrial failed for predetermined number of times.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE202
Description: PDL interpreter error. An error inside the EEPROM is detected during converting the PDL information.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. 3. Select [System 1] -> [Initialization] -> [Clear All Data] and perform the function. 4. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE203
Description: Unrecoverable error. An error does not recover even after an auto recovery.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. 3. Select [System 1] -> [Initialization] -> [Clear All Data] and perform the function. 4. Update the firmware. 5. Perform the self-diagnostic function (from main power switch ON). 6. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CE301 … CE305
Description: • CE301: Referring incorrect memory • CE302: Incorrect command • CE303: Finished due to error inside Qt library • CE304: Finished due to error outside Qt library • CE305: Program forced to stop. Error occurred with the process inside the MFP controller.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e) 3. Acquire the debug logs in [Service Mode] -> [Debug Settings] and analyze them.

Code: CE401
Description: Shared memory connection timeout. A CPU communication error is detected when power save is turned ON.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Rewrite the firmware. 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CED01
Description: The authentication application information does not exist in the hard disk/eMMC board in the enhanced server authentication state. With “Enhanced Server Authentication” set, no authentication application registration information is found in the hard disk or the eMMC board (eMMCB).
Causes: • eMMC board (eMMCB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF and ON the main power switch. 2. Check the connector from MFPB to hard disk for proper connection and correct as necessary. 3. Check the connector from eMMCB to MFPB for proper connection and correct as necessary. 4. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function. 5. Replace the hard disk. (HDD (A) (bizhub 368e/308e / bizhub 658e/558e/458e) / HDD (B)) 6. If the above actions do not solve the problem, contact KM.

Code: CEEE1, CEEE3
Description: • CEEE1: MFP board (MSC) malfunction • CEEE3: MFP board (ENG) malfunction
MFP board (MFPB) is faulty.
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Check the connectors on MFPB for proper connection and correct as necessary. 2. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CEEE2
Description: Scanner section malfunction. A scanner part is faulty.
Causes: • LED exposure unit • CCD board (CCDB) • Scanner drive board (SCDB)
Troubleshooting Guides: 1. Correct the connector connection between CCDB and SCDB if faulty. 2. Replace SCDB. (bizhub 368e/308e / bizhub 658e/558e/458e) 3. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CF0## … CF5##
Description: Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CF6## … CF7##
Description: Abort code
Causes: CF600, CF601, CF724, CF744 – CF7F4 • MFP board (MFPB) • Engine CF604, CF614, CF624, CF704, CF714 MFP board (MFPB) CF734 • MFP board (MFPB) • Control panel unit
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of the control panel unit for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 6. Replace the control panel unit. (CF734 only) (bizhub 368e/308e / bizhub 658e/558e/458e) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CFA##
Description: Abort code
Causes: CFA01, CFA03, CFA06, CFA11, CFA12, CFA13 MFP board (MFPB) CFA14 • MFP board (MFPB) • Memory board/2 (MEMB/2: UK-211, Expansion memory) (bizhub 368e/308e only) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524) CFA15 – CFA51 • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check MEMB/2 for proper connection and correct or replace as necessary. 3. Check the connectors of HDD (A) or HDD (B) for proper connection and correct or replace as necessary. 4. Check the connectors of MFPB for proper connection and correct or replace as necessary. 5. Rewrite the firmware. 6. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • WORK1: Memory board/2 (MEMB/2: UK-211) • FILE0,1: MFP board (MFPB) 7. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Storage R/W Check], and check that no abnormalities. When ‘NG’ is displayed, replace HDD. (CFA14 to CFA51 only) 8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CFB0# … CFB3#
Description: Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: CFB5# … CFB8#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFB6# … CFB9#
Description: bizhub 658e/558e/458e Abort code
Causes: Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB) 5. Replace DSIPB.

Code: CFBA# … CFBB#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFBC#
Description: bizhub 658e/558e/458e Abort code
Causes: CFBC0, CFBC3, CFBC4, CFBC7, CFBC8, CFBCB – CFBCF MFP board (MFPB) CFBC2, CFBC6, CFBCA Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFBD# … CFBE#
Description: bizhub 368e/308e Abort code
Causes: CFBD3, CFBD6, CFBD9, CFBDC, CFBDF, CFBE2, CFBE5 – CFBEF MFP board (MFPB) CFBD0, CFBD1, CFBD2, CFBD5, CFBD8, CFBDB, CFBDE, CFBE1, CFBE4 Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFBD# … CFC2#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFBF# … CFC4#
Description: bizhub 368e/308e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFC7# … CFCD#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFCA# … CFD3#
Description: bizhub 658e/558e/458e Abort code
Causes: Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB) 5. Replace DSIPB.

Code: CFCE#
Description: bizhub 368e/308e Abort code
Causes: CFCEC MFP board (MFPB) CFCE0 – CFCE8 Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFD4#
Description: bizhub 658e/558e/458e Abort code
Causes: CFD4A, CFD4E MFP board (MFPB) CFD40 – CFD46 Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFD4# … CFD5#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFD5# … CFDA#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFD6#
Description: bizhub 368e/308e Abort code
Causes: CFD63 – CFD6F MFP board (MFPB) CFD60 – CFD62 Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFD7# … CFD9#
Description: bizhub 368e/308e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFDC# … CFDF#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFDD# … CFE0#
Description: bizhub 658e/558e/458e Abort code
Causes: Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB) 5. Replace DSIPB.

Code: CFE1# … CFE6#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFE3#
Description: bizhub 368e/308e Abort code
Causes: CFE3B – CFE3F MFP board (MFPB) CFE38, CFE39, CFE3A Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFE4# … CFE7#
Description: bizhub 368e/308e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFE9#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFE9# … CFEC#
Description: bizhub 658e/558e/458e Abort code
Causes: Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB) 5. Replace DSIPB.

Code: CFED# … CFF2#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFF0#
Description: bizhub 368e/308e Abort code
Causes: CFF0E, CFF0F MFP board (MFPB) CFF0B, CFF0C, CFF0D Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Check the connectors of MFPB for proper connection and correct or replace as necessary. 4. Rewrite the firmware. 5. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 6. Replace DSIPB. 7. Replace MFPB.

Code: CFF1# … CFF4#
Description: bizhub 368e/308e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFF5# … CFF8#
Description: bizhub 658e/558e/458e Abort code
Causes: Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB) 5. Replace DSIPB.

Code: CFF6# … CFF9#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: CFF9# … CFFB#
Description: bizhub 658e/558e/458e Abort code
Causes: MFP board (MFPB)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of MFPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • WORK0: Standard memory (MFPB) • FILE0,1: MFP board (MFPB) 5. Replace MFPB.

Code: CFFD# … CFFE#
Description: bizhub 368e/308e Abort code
Causes: Dual scan image processing board (DSIPB: DF-704)
Troubleshooting Guides: 1. Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2. Check the connectors of DSIPB for proper connection and correct or replace as necessary. 3. Rewrite the firmware. 4. Execute [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Memory Check] -> [Rough Check], and check that no abnormalities. When ‘NG’ is displayed, replace the appropriate memory or PWB. • FILE4,5: Dual scan image processing board (DSIPB: DF-704) 5. Replace DSIPB.

Code: D-1
Description: Split line detect (front side). • While recovering from the power save mode or when the main power switch and power key are ON, it detects whether or not stain exist at the document reading glass when the DF is closed. This warning will be displayed if the original is set to DF when stain exist. • The thin line detection level and the warning display can be changed by [Service Mode] -> [System 2] -> [ADF Scan Glass Contamin. Set.] -> [Front Side].
Causes: <When DF-629 is installed> • Glass cleaning motor (M4) • Document reading glass cleaning sensor (PS12) • DF control board (DFCB)
<When DF-704 is installed> • Document reading glass cleaning motor (M6) • Document reading glass cleaning sensor (PS13) • DF control board (DFCB)
<When the dual scan document feeder is installed (bizhub 658e/558e/458e)> • Front side cleaning motor (M8) • Front side cleaning home sensor (PS18) • DF control board (DFCB)
Troubleshooting Guides: When DF-629 is installed 1. Wipe clean the document reading glass surface. 2. Check the glass cleaning roller unit for proper installation and correct if necessary. Clean the glass cleaning roller unit if dirty. 3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting. 4. Check the DFCB connector for proper connection and correct as necessary. 5. M4 operation check 6. Replace the glass cleaning roller unit. 7. Replace DFCB.
When DF-704 is installed 1. Wipe clean the document reading glass surface. 2. Check the front side glass cleaning roller unit for proper installation and correct if necessary. Clean the front side glass cleaning roller unit if dirty. 3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting. 4. Check the DFCB connector for proper connection and correct as necessary. 5. M6 operation check 6. Replace the front side glass cleaning roller unit. 7. Replace DFCB.
When the dual scan document feeder is installed (bizhub 658e/558e/458e) 1. Wipe clean the glass surface of the original reading glass. 2. Check the front side glass cleaning roller unit for proper installation and correct if necessary. Clean the front side glass cleaning roller unit if dirty. 3. Select [Service Mode] -> [System 2] ->[ADF Scan Glass Contamin. Set.] -> [Front Side], and change the setting. 4. Check the DFCB connector for proper connection and correct as necessary. 5. M8 operation check 6. Replace the front side glass cleaning roller unit. 7. Replace DFCB.

Code: D-3
Description: Split line detect (back side) (bizhub 368e/308e When DF-704 is installed, bizhub 658e/558e/458e) • While recovering from the power save mode or when the main power switch and power key are ON, it detects whether or not stain exist at the back side original scanning section (CIS) when the DF is closed. This warning will be displayed if the original is set to DF when stain exist. • The thin line detection level and the warning display can be changed by [Service Mode] -> [System 2] -> [ADF Scan Glass Contamin. Set.] -> [Back Side].
Causes: • CIS module (CIS) • bizhub 368e/308e: CIS power supply (CISPU) • bizhub 658e/558e/458e: DF power supply (DFPU) • Dual scan image processing board (DSIPB)
Troubleshooting Guides: 1. Wipe clean the CIS glass surface. 2. Check the back side glass cleaning roller unit for proper installation and correct if necessary. Clean the back side glass cleaning roller unit if dirty. 3. If there is a problem in the CIS module connection, correct the faulty connection. 4. Replace CIS. (bizhub 368e/308e / bizhub 658e/558e/458e) 5. Replace CISPU. (bizhub 368e/308e) 6. Replace DFPU. (bizhub 658e/558e/458e) 7. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: P-27
Description: Secondary transfer ATVC failure. An abnormal average value is detected during an adjustment of the second transfer ATVC value.
Causes: • High voltage unit (HV) • MFP board (MFPB) • Image transfer entrance guide • 2nd transfer assy • Transfer belt unit
Troubleshooting Guides: 1. Check the contact between the roller opposed to the 2nd transfer roller in the transfer belt unit and the grounding terminal. Clean the joint or correct if necessary. 2. Check the image transfer entrance guide for proper installation and correct if necessary. 3. Check that the spring does not come off during the pressure operation of the 2nd transfer roller and correct if necessary. 4. Check the contact at the joint of the 2nd transfer assy and HV. Clean the joint or correct if necessary. 5. Replace the transfer belt unit. 6. Replace HV. (bizhub 368e/308e / bizhub 658e/558e/458e) 7. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: P-32
Description: bizhub 658e/558e Heating roller temperature sensor/1 temperature detection failure. • During warm up, the temperature detected by the heating roller thermistor/3 exceeded the warm up complete temperature of the heating roller for over the predetermined value, and stayed for a predetermined period of time. • When the predetermined period of time had passed after the warm up became complete, detected temperature of the heating roller thermistor/3 exceeded the temperature detected by the heating roller temperature sensor/1 for over the predetermined value for more than the predetermined period of time. • While printing, temperature detected by the heating roller thermistor/3 exceeded the temperature detected by the heating roller temperature sensor/1 for more than the predetermined value for a predetermined period of time. • This warning indicates that condensation dirt on the heating roller temperature sensor/1 was detected, and the alternate temperature control is being conducted. With condensation, the warning is cleared when the condensation is detected to be removed. When the dirt on the sensor is detected, it is considered as a failure and the trouble code C392A is issued.
Causes: • Fusing unit • Heating roller thermistor/3 (TH3) • Heating roller temperature sensor/1 (TEMS/1)
Troubleshooting Guides: 1. Wipe the TEMS/1 clean of dirt if any. <Cleaning procedure> • Clear away a dirt or a foreign object on the sensor with a cotton swab. • When a dirt is left even if you cleaned the sensor by above procedure, clear away a dirt or a foreign object on the sensor using a cotton swab dampened with the alcohol. And, wipe off the sensor with a dry cotton swab afterwards. 2. Check the connection of the fusing unit. 3. Replace the fusing unit.

Code: P-33
Description: LD malfunction. The DETOUT signal of the LD drive detected malfunction consecutively for the predetermined frequency.
Causes: • Laser diode/K (LD/K) • Laser drive board/K (LDDB/K) • PH unit • PH relay board (PHRYB) • MFP board (MFPB)
Troubleshooting Guides: 1. Replace the PH unit. (bizhub 368e/308e / bizhub 658e/558e/458e) 2. Replace PHRYB. (bizhub 368e/308e / bizhub 658e/558e/458e) 3. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: P-5
Description: IDC sensor/Fr failure. • During IDC sensor light intensity correction, output voltage detected for all eight sample patterns are 3.35 V or more. • During IDC sensor light intensity correction, sensor output voltage for light intensity selected after the correction is under 0.7 V. • During IDC base surface detective control, sensor output voltage detected is under 0.7 V or over 3.35V. • During image stabilization (gamma correction control), detected output value for IDC sensor did not go below threshold (half the value of what is detected by IDC sensor on the belt surface) for three consecutive times (position of the pattern end is not detected). • During image stabilization (gamma correction control), sensor output value for hyper 0 gradation after the primary approximation is half the detection level on the belt surface or under.
Causes: • IDC sensor/Fr (IDCS/Fr) • IDC sensor shutter solenoid (SD2) • High voltage unit (HV) • Transfer belt unit
Troubleshooting Guides: 1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. 2. Replace the transfer belt unit if the transfer belt is damaged. 3. Reinstall or reconnect IDCS/Fr, sensor shutter or connector, if it is installed or connected improperly. 4. Clean IDCS/Fr if it is dirty. 5. Check the HV connector for proper connection and correct as necessary. 6. SD2 operation check. 7. Open/close the front door, run an image stabilization sequence, and select [Service Mode] -> [State Confirmation] -> [Level History 1] to check the IDC value. IDC1: IDCS/Fr If the value is 1.0 V or less, replace IDCS/Fr. 8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: P-9
Description: Drum/Development unit (K) failure. All density readings taken from the density pattern produced on the transfer belt are 1.0 g/m2 (IDC sensor photo receiver output) or less during max. density adjustment (Vg/Vdc adjustment).
Causes: • Drum unit • Developing unit • IDC sensor/Fr (IDCS/Fr) • IDC sensor shutter solenoid (SD2) • MFP board (MFPB) • High voltage unit (HV) • Transfer belt unit
Troubleshooting Guides: 1. Select [Service Mode] -> [Imaging Process Adjustment] -> [Max Image Density Adj] and, if the setting value is negative, readjust. 2. Check the drive transmission portion of the drum/developing unit and correct as necessary. 3. Clean the IDC sensor/Fr (IDCS/Fr) or IDC sensor/Rr (IDCS/Rr) window if dirty. 4. Clean the contact of the drum/developing unit connector if dirty. 5. Check the HV connector for proper connection and correct as necessary. 6. SD2 operation check. 7. Replace the drum unit. 8. Replace the developing unit. 9. Replace the transfer belt unit. 10. Replace HV. (bizhub 368e/308e / bizhub 658e/558e/458e) 11. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: S-1
Description: CCD gain adjustment failure. It is detected that the CCD clamp gain adjustment value is faulty.
Causes: • LED exposure unit • Scanner drive board (SCDB) • CCD board (CCDB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CCDB CN3-MFPB CN1 if faulty. (bizhub 368e/308e) 2. Correct the harness connection between CCDB PJ3-MFPB CN1 if faulty. (bizhub 658e/558e/458e) 3. Check for possible extraneous light and correct as necessary. 4. Clean the lens, mirrors, CCD surface, and shading sheet if dirty. 5. Correct reflective mirror of the scanner if faulty, or change scanner mirror. 6. Replace CCDB. (bizhub 368e/308e / bizhub 658e/558e/458e) 7. Replace SCDB. (bizhub 368e/308e / bizhub 658e/558e/458e) 8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

Code: S-2
Description: CIS gain adjustment failure (bizhub 368e/308e: When DF-704 is installed, bizhub 658e/558e/458e). It is detected that the CIS clamp gain adjustment value is faulty.
Causes: • CIS module (CIS) • Dual scan image processing board (DSIPB) • MFP board (MFPB)
Troubleshooting Guides: 1. Correct the harness connection between CIS and DSIPB if faulty. 2. Correct the harness connection between DSIPB CN01-MFPB CN22 if faulty. (bizhub 368e/308e) 3. Correct the harness connection between DSIPB CN1-MFPB CN24 if faulty. (bizhub 658e/558e/458e) 4. Check for possible extraneous light and correct as necessary. 5. Wipe clean the back side scanning glass surface and shading sheet. 6. Replace CIS. (bizhub 368e/308e / bizhub 658e/558e/458e) 7. Replace DSIPB. (bizhub 368e/308e / bizhub 658e/558e/458e) 8. Replace MFPB. (bizhub 368e/308e / bizhub 658e/558e/458e)

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[SOLVED] Quick fix Konica-Minolta 368e list error codes