[SOLVED] Quick fix Konica-Minolta 364e list error codes

– Compatible Printer model: Konica-Minolta bizhub 364e
– Konica-Minolta bizhub 364e Error Codes with quick guides:

Code: C0002
Description: Paper feed communication error
When the printer control board (PRCB) is receiving data, a communication error is detected.
Troubleshooting Guides: 1 Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2 Rewrite the firmware. 3 Replace PRCB.

Code: C0106
Description: Tray 3/LCT paper feed motor turning at abnormal timing
• The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: When PC-110 or PC-210 is installed: 1 Check the connector between M111-PCCB CN5 for proper connection and correct as necessary. 2 Check the connector of M111 for proper drive coupling and correct as necessary. 3 M111 operation check PCCB CN5-5 (CW/CCW) PC-110/PC-210 4-C. 4 Replace M111. 5 Replace PCCB.
When PC-410 is installed: 1 Check the connector between M131-PCCB CN5 for proper connection and correct as necessary. 2 Check the connector of M131 for proper drive coupling and correct as necessary. 3 M131 operation check PCCB CN5-5 (CW/CCW) PC-410 5-J 4 Replace M131. 5 Replace PCCB.

Code: C0107
Description: Tray 3/LCT vertical transport motor turning at abnormal timing
• The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: When PC-110 or PC-210 is installed: 1 Check the connector between M112-PCCB CN5 for proper connection and correct as necessary. 2 Check the connector of M112 for proper drive coupling and correct as necessary. 3 M112 operation check PCCB CN5-13 (CW/CCW) PC-110/PC-210 3 to 4-C. 4 Replace M112. 5 Replace PCCB.
When PC-410 is installed: 1 Check the connector between M132-PCCB CN5 for proper connection and correct as necessary. 2 Check the connector of M132 for proper drive coupling and correct as necessary. 3 M132 operation check PCCB CN5-13 (CW/CCW) PC-410 4-J. 4 Replace M132. 5 Replace PCCB.

Code: C0108
Description: Tray 4 paper feed motor turning at abnormal timing
<When PC-210 is installed> • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M121-PCCB CN9 for proper connection and correct as necessary. 2 Check the connector of M121 for proper drive coupling and correct as necessary. 3 M121 operation check PCCB CN9-5 (CW/CCW) PC-210 6-K. 4 Replace M121. 5 Replace PCCB

Code: C0109
Description: Tray 4 vertical transport motor turning at abnormal timing
<When PC-210 is installed> • The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary. • The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M122-PCCB CN9 for proper connection and correct as necessary. 2 Check the connector of M122 for proper drive coupling and correct as necessary. 3 M122 operation check PCCB CN9-13 (CW/CCW) PC-210 6-K. 4 Replace M122. 5 Replace PCCB.

Code: C0202
Description: Tray 1 feeder up/down abnormality
The tray 1 upper limit sensor (PS22) is not blocked even after the lapse of a given period of time after the lifting motion has been started.
Troubleshooting Guides: 1 Check the connector between M12-PRCB CN25 for proper connection and correct as necessary. 2 Check the connector of M12 for proper drive coupling and correct as necessary. 3 Check the connector between PS25-relay CN30- PRCB CN26 for proper connection and correct as necessary. 4 PS25 I/O check, sensor check PRCB CN26-3 (ON). 5 M12 operation check PRCB CN25-5 (REM). 6 Replace M12. 7 PRCB ICP5 conduction check. 8 Replace PRCB.

Code: C0204
Description: Tray 2 feeder up/down abnormality
The tray 2 upper limit sensor (PS22) is not blocked even after the lapse of a given period of time after the lifting motion has been started.
Troubleshooting Guides: 1 Check the connector between M13-PRCB CN20 for proper connection and correct as necessary. 2 Check the connector of M13 for proper drive coupling and correct as necessary. 3 Check the connector between PS22-relay CN40- PRCB CN19 for proper connection and correct as necessary. 4 PS22 I/O check, sensor check PRCB CN19-9 (ON). 5 M13 operation check PRCB CN20-5 (REM). 6 Replace M13. 7 PRCB ICP4 conduction check. 8 Replace PRCB.

Code: C0206
Description: Tray 3 lift-up failure
The tray 3 upper limit sensor (PS116) is not blocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Troubleshooting Guides: 1 Check the connector between M113-PCCB CN6 for proper connection and correct as necessary. 2 Check the connector of M113 for proper drive coupling and correct as necessary. 3 Check the connector between PS116-relay CN24- PCCB CN4 for proper connection and correct as necessary. 4 PS116 I/O check, sensor check PCCB CN4-3 (ON). 5 M113 operation check PCCB CN6-8 to 9. 6 Replace M113. 7 Replace PCCB. 8 Replace MFPB.

Code: C0208
Description: Tray 4 lift-up failure
The tray 4 upper limit sensor (PS126) is not blocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
Troubleshooting Guides: 1 Check the connector between M123-PCCB CN8 for proper connection and correct as necessary. 2 Check the connector of M123 for proper drive coupling and correct as necessary. 3 Check the connector between PS126-relay CN47- PCCB CN7 for proper connection and correct as necessary. 4 PS126 I/O check, sensor check PCCB CN7-3. 5 M123 operation check PCCB CN8-8 to 9. 6 Replace M123. 7 Replace PCCB. 8 Replace MFPB.

Code: C0210
Description: LCT lift failure
• The main tray upper limit sensor (PS136) is not blocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began. • The shifter stop / lower limit position sensor (PS138) is not unblocked even after the set period of time has elapsed after the paper lift-up operation for the drawer began. • The main tray upper limit sensor (PS136) is not blocked even after the set period of time has elapsed after the paper lift-up operating. • The main tray upper limit sensor (PS136) is not unblocked even after the set period of time has elapsed after the paper lift-down operation began. • The shifter stop / lower limit position sensor (PS138) is not blocked even after the set period of time has elapsed after the paper lift-down operation began.
Troubleshooting Guides: 1 Check the connector between M134-PCCB CN10 for proper connection and correct as necessary. 2 Check the connector of M134 for proper drive coupling and correct as necessary. 3 Check the connector between PS136-relay CN1- PCCB CN4 for proper connection and correct as necessary. 4 Check the connector between PS138-relay CN16- PCCB CN14 for proper connection and correct as necessary. 5 PS136 I/O check, sensor check PCCB CN4-3 (ON) PC-410 8-J. 6 PS138 I/O check, sensor check PCCB CN14-6 (ON) PC-410 4-J. 7 M134 operation check PCCB CN10-1 to 2 PC-410 6-J. 8 Replace M134. 9 PCCB IC2 conduction check. 10 Replace PCCB.

Code: C0211
Description: Manual feed up/down abnormality
• Paper does not unblock the bypass lift-up position sensor (PS26) even after the transport motor (M1) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position. • The bypass lift-up position sensor (PS26) is not blocked even after the transport motor (M1) rotates for a given period of time after the position is switched from stand by position at lift-up plate to the feed position.
Troubleshooting Guides: 1 Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. 2 Check the connector of M1 for proper drive coupling and correct as necessary. 3 Check the connector between PS26-relay CN19- PRCB CN27 for proper connection and correct as necessary. 4 Check the connector between SD1-relay CN21-relay CN19-PRCB CN27 for proper connection and correct as necessary. 5 PS26 I/O check, sensor check PRCB CN27-13 (ON) 4-C. 6 SD1 operation check PRCB CN27-10 (ON) 4-C 7. M1 operation check PRCB CN31-2 (REM) PRCB CN31-5 (LOCK). 8 Replace M1. 9 PRCB ICP5 conduction check. 10 Replace PRCB.

Code: C0214
Description: LCT shift failure
• The shifter stop / lower limit position sensor (PS138) is not blocked even after the set period of time has elapsed after the shift operation began (shift to the right). • The shifter home sensor (PS139) is not unblocked even after the set period of time has elapsed after the shift operation began (shift to the right). • The shifter stop / lower limit position sensor (PS138) is not unblocked even after the set period of time has elapsed after the return operation began (shift to the left). • The shifter home sensor (PS139) is not blocked even after the set period of time has elapsed after the return operation began (shift to the left).
Troubleshooting Guides: 1 Check the connector between M133-PCCB CN10 for proper connection and correct as necessary. 2 Check the connector of M133 for proper drive coupling and correct as necessary. 3 Check the connector between PS138-relay CN16- PCCB CN14 for proper connection and correct as necessary. 4 Check the connector between PS139-relay CN16- PCCB CN14for proper connection and correct as necessary. 5 PS138 I/O check, sensor check PCCB CN14-6 (ON) PC-410 4-J. 6 PS139 I/O check, sensor check PCCB CN14-3 (ON) PC-410 4-J. 7 M133 operation check PCCB CN10-3 to 4 PC-410 6-J. 8 Replace M133. 9 PCCB IC2 conduction check. 10 Replace PCCB.

Code: C1004
Description: FNS communication error
<When FS-533 or FS-534 is installed> When the FS control board (FSCB) is receiving data, a communication error is detected.
<When JS-506 is installed> When the JS control board (JSCB) is receiving data, a communication error is detectedce M121.
Troubleshooting Guides: 1 Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2 Rewrite the firmware. 3 Replace FSCB (FS-533/FS-534) When JS-506 is installed Step Action Control signal Location of electrical components 1 Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2 Rewrite the firmware. 3 Replace JSCB.

Code: C1081
Description: SD communication error
<When FS-534+SD-511 is installed> When a communication error is detected between the FS control board (FSCB) and the SD control board (SDDB).
Troubleshooting Guides: 1 Turn OFF the main power switch, disconnect and then connect the power cord. Wait for 10 sec. or more after connect the power cord, and turn ON the main power switch. 2 Rewrite the firmware. 3 Replace SDDB. 4 Replace FSCB.

Code: C1102
Description: Main tray up/down motor’s drive malfunction
<When FS-533 is installed> • While the exit tray is being lifted, the stapler movement motor (M107) is not unblocked after the set period of time has elapsed after the tray lift up motor (M109) is turned ON. • While the exit tray is being lowered, the stapler movement motor (M107) is not blocked after the set period of time has elapsed after the tray lift up motor (M109) is turned ON
<When FS-534 is installed> • While the exit tray is being lifted, the main tray upper position sensor (PS26/PS27) is not blocked and the main tray upper position detect switch (SW2) is not turned ON, even after the main tray up/down motor (M11) turns by the set number of times. • While the exit tray is being lowered, the main tray full detection sensor (PS29) is not blocked after the set period of time has elapsed after the main tray up/down motor (M11) is turned ON.c
Troubleshooting Guides: When FS-533 is installed: 1 Check the connector between M109-FSCB CN108 for proper connection and correct as necessary. 2 Check the connector of M109 for proper drive coupling and correct as necessary. 3 Check the connector between PS107-FSCB CN110 for proper connection and correct as necessary. 4 PS107 I/O check, sensor check FSCB CN110 FS-533 7-D to E 5 M109 operation check FSCB CN108 FS-533 10-E. 6 Replace M109. 7 FSCB CP109 conduction check. 8 Replace FSCB.
When FS-534 is installed: 1 Check the motor and sensor connectors for proper connection, and correct as necessary. 2 Check the connector of M11 for proper drive coupling, and correct as necessary. 3 PS26 I/O check, sensor check FSCB J14<A>-5 (ON) FS-534 2-C. 4 PS27 I/O check, sensor check FSCB J14-8 (ON) FS-534 3-C. 5 PS29 I/O check, sensor check FSCB J14<A>-8 (ON) FS-534 4-C. 6 SW2 operation check. 7 M11 operation check FSCB J9<A>-9 to 10 FS-534 10-C to D. 8 Replace M11. 9 Replace FSCB.

Code: C1103
Description: Alignment plate motor/Fr’s malfunction
<When FS-533 is installed> • The alignment plate home sensor/F (PS108) is not unblocked after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate home sensor/F (PS108) is not blocked after the set period of time has elapsed after the alignment motor/F (M105) is turned ON to return the plate to the home position.
<When FS-534 is installed> • The alignment plate/F home sensor (PS12) is not unblocked after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate/F home sensor (PS12) is not blocked after the set period of time has elapsed after the alignment motor/front (M7) is turned ON to return the plate to the home position. • The alignment plate/F does not reach the specified position within the set period of time
Troubleshooting Guides: When FS-533 is installed: 1 Check the connector between M105-FSCB CN102 for proper connection and correct as necessary. 2 Check the connector of M105 for proper drive coupling and correct as necessary. 3 Check the connector between PS108-FSCB CN102 for proper connection and correct as necessary. 4 PS108 I/O check, sensor check FSCB CN102 FS-533 7-J. 5 M105 operation check FSCB CN102 FS-533 7-J. 6 Replace M105. 7 FSCB CP105 conduction check. 8 Replace FSCB.
When FS-534 is installed: 1 Check the connector between M7-FSCB J4 for proper connection and correct as necessary. 2 Check the connector of M7 for proper drive coupling, and correct as necessary. 3 Check the connector between PS12-FSCB J4 for proper connection and correct as necessary. 4 PS12 I/O check, sensor check FSCB J4-4 (ON) FS-534 13-C. 5 M7 operation check FSCB J4<A>-5 to 8 FS-534 11-C to D. 6 Replace M7. 7 Replace FSCB.

Code: C1105
Description: Bundle eject motor’s drive malfunction
<When FS-534 is installed> • The gripper home position sensor (PS18) does not block even after the set period of time has elapsed after the gripper position detection sensor (PS19) unblocked. • The gripper position detection sensor (PS19) does not block even after the set period of time has elapsed after it unblock • The gripper position detection sensor (PS19) does not block even after the set period of time has elapsed after the gripper home position sensor (PS18) unblocked. • The gripper home position sensor (PS18) does not block even after the set period of time has elapsed after the bundle eject motor (M10) unblocked. • The gripper home position sensor (PS18) and the gripper position detection sensor (PS19) are blocked at the same time.
Troubleshooting Guides: 1 Check the motor and sensor connectors for proper connection, and correct as necessary. 2 Check the connector of M10 for proper drive coupling, and correct as necessary. 3 PS18 I/O check, sensor check FSCB J13-13 (ON) FS-534 7-C. 4 PS19 I/O check, sensor check FSCB J12-3 (ON) FS-534 7-C. 5 M10 operation check FSCB J13-1 to 2 FS-534 8-C to D. 6 Replace M10. 7 Replace FSCB.

Code: C1106
Description: Stapler movement motor’s malfunction
<When FS-533 is installed> • The stapler home sensor (PS110) is not unblocked after the laps of given time after it started operating from the home position. • The stapler home sensor (PS110) is not unblocked after the laps of give time after the stapler movement motor (M107) turned ON when it returned to the home position.
<When FS-534 is installed> • The stapler home position sensor (Rear) (PS23) is not blocked or unblocked even after the set period of time has elapsed after the side stapler movement motor (M13) turned ON. • The stapler does not reach the specified position within the set period of time. J
Troubleshooting Guides: When FS-533 is installed: 1 Check the connector between M107-STREYB CN123 for proper connection, and correct as necessary. 2 Check the connector of M107 for proper drive coupling, and correct as necessary. 3 Check the connector between PS110-FSCB CN110 for proper connection, and correct as necessary. 4 PS110 I/O check, sensor check FSCB CN110 FS-533 8-D to E. 5 M107 operation check STREYB CN123-5 to 8 FS-533 5-L. 6 Replace M107. 7 Replace STREYB. 8 FSCB CP107 conduction check. 9 Replace FSCB.
When FS-534 is installed: 1 Check the connector between M13-relay CN3-FSCB J11 for proper connection, and correct as necessary. 2 Check the connector of M13 for proper drive coupling, and correct as necessary. 3 Check the connector between PS23-relay CN3-FSCB J11 for proper connection, and correct as necessary. 4 PS23 I/O check, sensor check FSCB J11-3 (ON) FS-534 4-C. 5 M13 operation check FSCB J11<A>-1 to 4 FS-534 4-C to D. 6 Replace M13. 7 Replace FSCB.

Code: C1109
Description: Stapler motor’s drive malfunction
<When FS-533 is installed> The stapler home sensor (PS110) is not blocked even after the set period of time has elapsed after the stapler motor turned ON.
<When FS-534 is installed> • The stapler home position sensor (Rear) (PS23) is not blocked or unblocked even after the set period of time has elapsed after the stapler motor (M14) turned ON. • The stapler position sensor (Center) (PS24) is blocked, when the stapler motor (M14) is running.
Troubleshooting Guides: When FS-533 is installed: 1 Check the connector between the stapler unit- STREYB CN122 and CN123 for proper connection and correct as necessary. 2 Check the connector of the stapler unit for proper drive coupling and correct as necessary. 3 Check the connector between PS110-FSCB CN110 for proper connection and correct as necessary. 4 PS110 I/O check, sensor check FSCB CN110 FS-533 8-D to E. 5 Replace the stapler unit. 6 Replace STREYB. 7 Replace FSCB.
When FS-534 is installed: 1 Check the connector between the stapler unit-relay CN4-FSCB J11 for proper connection and correct as necessary. 2 Check the connector of the stapler unit for proper drive coupling, and correct as necessary. 3 Check the connector between PS23-relay CN3-FSCB J11 for proper connection and correct as necessary. 4 Check the connector between PS24-relay CN3-FSCB J11 for proper connection and correct as necessary. 5 PS23 I/O check, sensor check FSCB J11-3 (ON) FS-534 4-C. 6 PS24 I/O check, sensor check FSCB J11-6 (ON) FS-534 4 to 5-C. 7 Replace the stapler unit. 8 Replace FSCB.

Code: C1112
Description: Stapler motor’s malfunction
<When FS-534+SD-511 is installed> • The stapler home sensor is not turned ON even after the set period of time has elapsed while the stapler motor is energized. • The stapler home sensor is not turned OFF even after the set period of time has elapsed after the stapler home sensor is turned ON.
Troubleshooting Guides: 1 Check the connector between the staple unit-SDDB J4 for proper connection and correct as necessary. 2 Check the connector of the staple unit for proper drive coupling and correct as necessary. 3 Replace the staple unit. 4 Replace SDDB. 5 Replace FSCB.

Code: C1113
Description: Center-staple lead edge stopper motor malfunction
<When FS-534+SD-511 is installed> The stopper home sensor (PS6) is not blocked or unblocked even after the set period of time has elapsed after the stopper drive motor (M4) is turned ON.
Troubleshooting Guides: 1 Check the connector between M4-SDDB J10 for proper connection and correct as necessary. 2 Check the connector of M4 for proper drive coupling, and correct as necessary. 3 Check the connector between PS6-SDDB J10 for proper connection, and correct as necessary. 4 PS6 I/O check, sensor check SDDB J10-5 (ON) SD-511 2-G. 5 M4 operation check SDDB J10-6 to 9 SD-511 1 to 2-F to G. 6 Replace M4. 7 Replace SDDB. 8 Replace FSCB.

Code: C1114
Description: Center-staple front adjust drive motor malfunction
<When FS-534+SD-511 is installed> The alignment home sensor (PS4) is not blocked or unblocked even after the set period of time has elapsed after the alignment motor (M3) is turned ON.
Troubleshooting Guides: 1 Check the connector between M3-relay CN10-SDDB J7 for proper connection and correct as necessary. 2 Check the connector of M3 for proper drive coupling, and correct as necessary. 3 Check the connector between PS4-relay CN10-SDDB J7 for proper connection, and correct as necessary. 4 PS4 I/O check, sensor check SDDB J7-6 (ON) SD-511 6-F. 5 M3 operation check SDDB J7 7 to 10 SD-511 5-F to G. 6 Replace M3. 7 Replace SDDB. 8 Replace FSCB.

Code: C1115
Description: Center-staple knife drive motor malfunction
<When FS-534+SD-511 is installed> The center fold knife home sensor (PS8) is not blocked or unblocked even after the set period of time has elapsed after the center fold knife motor (M9) is turned ON.
Troubleshooting Guides: 1 Check the connector between M9-SDDB J11 for proper connection and correct as necessary. 2 Check the connector of M9 for proper drive coupling, and correct as necessary. 3 Check the connector between PS8-relay CN10-SDDB J7 for proper connection, and correct as necessary. 4 PS8 I/O check, sensor check SDDB J7-3 (ON) SD-511 6-G. 5 M9 operation check SDDB J11 11 to 20 SD-511 1 to 2-B. 6 Replace M9. 7 Replace SDDB. 8 Replace FSCB.

Code: C1132
Description: Punch drive motor’s malfunction
<When FS-533+PK-519 is installed> • The puncher drive cam sensor (PS203) or puncher home sensor (PS204) is not blocked or unblocked even after the set period of time has elapsed while the punch motor (M201) is energized. • The punch motor sensor (PS202) does not turn ON after the punch motor (M201) stopped. • The holes with other marketing area is set in [Service Mode] – [Finisher] – [Punch Option Setting]
<When FS-534+PK-520 is installed> The punch home sensor (PS1) is not blocked or unblocked even after the set period of time has elapsed while the punch drive motor (M1) is energized.
Troubleshooting Guides: When FS-533+PK-519 is installed: 1 Check the number of the holes in [Service Mode] – [Finisher] – [Punch Option Setting]. 2 Check the connector between M201-PKCB CN203 for proper connection, and correct as necessary. 3 Check the connector of M201 for proper drive coupling, and correct as necessary. 4 Check the connector between PS202-PKCB CN204 for proper connection, and correct as necessary. 5 Check the connector between PS203-PKCB CN204. for proper connection, and correct as necessary. 6 Check the connector between PS204-PKCB CN204 for proper connection, and correct as necessary. 7 PS202 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 5-C. 8 PS203 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 6-C. 9 PS204 I/O check, sensor check PKCB CN204 FS-533 (PK-519) 6-C. 10 M201 operation check PKCB CN203-1 to 2 FS-533 (PK-519) 4-C. 11 Replace M201. 12 PKCB F201 conduction check. 13 Replace PKCB. 14 Replace FSCB.
When FS-534+PK-520 is installed: 1 Check the connector between M1-relay CN351-FSCB J7 for proper connection, and correct as necessary. 2 Check the connector of M1 for proper drive coupling, and correct as necessary. 3 Check the connector between PS1-FSCB J7 for proper connection, and correct as necessary. 4 PS1 I/O check, sensor check FSCB J7-5 (ON) FS-534 (PK-520) 7-K. 5 M1 operation check FSCB J7 7 to 8 FS-534 (PK-520) 7-K 6 Replace M1. 7 Replace FSCB.

Code: C1140
Description: Alignment plate motor/Rr’s malfunction
<When FS-533 is installed> • The alignment plate home sensor/R (PS109) is not unblocked after the set period of time has elapsed after the plate drive starts from the home position. • The alignment plate home sensor/R (PS109) is not blocked after the set period of time has elapsed when the plate returns to the home position.
<When FS-534 is installed> The alignment plate/R home sensor (PS13) is not blocked or unblocked even after the set period of time has elapsed while the alignment motor/Rr (M8) is energized.
Troubleshooting Guides: When FS-533 is installed: 1 Check the connector between M106-FSCB CN102 for proper connection and correct as necessary. 2 Check the connector of M106 for proper drive coupling and correct as necessary. 3 Check the connector between PS109-relay CN106- FSCB CN102 for proper connection and correct as necessary. 4 PS109 I/O check, sensor check FSCB CN102 FS-533 7-J 5 M106 operation check FSCB CN102 FS-533 8-J 6 Replace M106. 7 FSCB CP105 conduction check. 8 Replace FSCB.
When FS-534 is installed: 1 Check the connector between M8-FSCB J12 for proper connection, and correct as necessary. 2 Check the connector of M8 for proper drive coupling, and correct as necessary. 3 Check the connector between PS13-FSCB J9 for proper connection, and correct as necessary. 4 PS13 I/O check, sensor check FSCB J9-9 (ON) FS-534 9-C. 5 M8 operation check FSCB J12-13 to 16 FS-534 5~6-C to D 6 Replace M8. 7 Replace FSCB.

Code: C1141
Description: Paddle motor’s drive malfunction
<When FS-534 is installed> The upper paddle homeposition detection sensor (PS14) is not blocked or unblocked even after the set period of time has elapsed while the FNS paddle motor (M5) is turning.
Troubleshooting Guides: 1 Check the connector between M5-FSCB J4 for proper connection, and correct as necessary. 2 Check the connector of M5 for proper drive coupling, and correct as necessary. 3 Check the connector between PS14-FSCB J4 for proper connection, and correct as necessary. 4 PS14 I/O check, sensor check FSCB J4-7 (ON) FS-534 13-C. 5 M5 operation check FSCB J4<A>-5 to 8 FS-534 12-C to D. 6 Replace M5. 7 Replace FSCB.

Code: C1144
Description: Pre-eject drive motor’s malfunction
<When FS-534 is installed> • The pre-eject home sensor (PS21) is not blocked or unblocked even after the set period of time has elapsed after the pre-eject drive motor (M9) is turned ON. • The pre-eject away sensor (PS22) is not blocked or unblocked even after the set period of time has elapsed after the pre-eject drive motor (M9) is turned ON.k
Troubleshooting Guides: 1 Check the connector between M9-relay CN7<A>- FSCB J13 for proper connection, and correct as necessary. 2 Check the connector of M9 for proper drive coupling, and correct as necessary. 3 Check the connector between PS21-relay CN8-relay CN7-FSCB J12 for proper connection, and correct as necessary. 4 Check the connector between PS22-relay CN8-relay CN7-FSCB J12 for proper connection, and correct as necessary. 5 PS21 I/O check, sensor check FSCB J12-6 (ON) FS-534 6-C. 6 PS22 I/O check, sensor check FSCB J12-9 (ON) FS-534 6-C. 7 M9 operation check FSCB J13-3 to 4 FS-534 8-C to D. 8 Replace M9. 9 Replace FSCB.

Code: C1145
Description: Trailing edge stopper motor’s malfunction
<When FS-534 is installed> The trailing edge stopper home position detection sensor (PS20) is not blocked or unblocked even after the set period of time has elapsed after the trailing edge stopper motor (M6) is turned ON.
Troubleshooting Guides: 1 Check the connector between M6-FSCB J5 for proper connection, and correct as necessary. 2 Check the connector of M6 for proper drive coupling, and correct as necessary. 3 Check the connector between PS20-relay CN22-FSCB J5 for proper connection, and correct as necessary. 4 PS20 I/O check, sensor check FSCB J5-9 (ON) FS-534 9-K. 5 M6 operation check FSCB J5-13 to 16 FS-534 9-K. 6 Replace M6. 7 Replace FSCB.

Code: C1156
Description: Center-staple paddle roller motor malfunction (trailing edge)
<When FS-534+SD-511 is installed> The paddle home sensor (PS5) is not blocked or unblocked even after the set period of time has elapsed while the SD paddle motor (M7) is energized.
Troubleshooting Guides: 1 Check the connector between M7-SDDB J8 for proper connection and correct as necessary. 2 Check the connector of M7 for proper drive coupling, and correct as necessary. 3 Check the connector between PS5-SDDB J8 for proper connection and correct as necessary. – – 5 PS5 I/O check, sensor check SDDB J8-3 (ON) SD-511 3 to 4-G. 7 M7 operation check SDDB J8 4 to 7 SD-511 3-F to G. 8 Replace M7. 9 Replace SDDB. 10 Replace FSCB.

Code: C1182
Description: Shift motor drive malfunction
<When JS-506 is installed> • The tray shift home sensor (PS1) is not unblocked after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the home position.) • The tray shift home sensor (PS1) is not blocked after the set period of time has elapsed after the tray shift motor (M1) is turned ON (start of moving to the shift position.)
Troubleshooting Guides: 1 Check the connector between M1-JSCB CN208 for proper connection and correct as necessary. 2 Check the connector of M1 for proper drive coupling, and correct as necessary. – – 3 Check the connector between PS1-JSCB CN208 for proper connection and correct as necessary. 4 PS1 I/O check, sensor check JSCB CN208-5 (ON) JS-506 5-C. 5 M1 operation check JSCB CN208 1 (DRV) JS-506 4 to 5-C. 6 Replace M1. 7 JSCB ICP3 conduction check. 8 Replace JSCB.

Code: C1184
Description: Paper discharge control motor’s malfunction
<When FS-534 is installed> The paper delivery control sensor (PS28) is not blocked or unblocked even after the set period of time has elapsed while the paper receiving control motor (M12) is energized.
Troubleshooting Guides: 1 Check the connector between M12-relay CN1-FRCB J14 for proper connection, and correct as necessary. 2 Check the connector of M12 for proper drive coupling, and correct as necessary. 3 Check the connector between PS28-relay CN1-FRCB J14 for proper connection, and correct as necessary. 4 PS28 I/O check, sensor check FSCB J14-3 (ON) FS-534 2~3-C. 5 M12 operation check FSCB J14<A>-9 to 12 FS-534 2-C to D. 6 Replace M12. 7 Replace FSCB.

Code: C1195
Description: Paper discharge control motor’s malfunction
<When FS-534+SD-511 is installed> The curl cover detection sensor (PS2) is not blocked or unblocked even after the set period of time has elapsed after the paper discharge control motor (M2) is turned ON.
Troubleshooting Guides: 1 Check the connector between M2-relay CN3-relay CN2-SDDB J5 for proper connection, and correct as necessary. 2 Check the connector of M2 for proper drive coupling, and correct as necessary. 3 Check the connector between PS2-relay CN3-relay CN2-SDDB J5 for proper connection, and correct as necessary. 4 PS2 I/O check, sensor check SDDB J5 3 (ON) SD-511 3-B 5 M2 operation check SDDB J5 4 to 7 SD-511 3-B. 6 Replace M2. 7 Replace SDDB. 8 Replace FSCB.

Code: C1196
Description: Center fold roller motor’s malfunction
<When FS-534+SD-511 is installed> The guide home sensor (PS7) is not blocked or unblocked even after the set period of time has elapsed after the center fold roller motor (M8) is turned ON.
Troubleshooting Guides: 1 Check the connector between M8-SDDB J8 for proper connection, and correct as necessary. 2 Check the connector of M8 for proper drive coupling, and correct as necessary. 3 Check the connector between PS7-SDDB J9 for proper connection, and correct as necessary. 4 PS7 I/O check, sensor check SDDB J9-6 (ON) SD-511 4-G. 5 M8 operation check SDDB J10 6 to 9 SD-511 1 to 2-F to G. 6 Replace M8. 7 Replace SDDB. 8 Replace FSCB.

Code: C1197
Description: Tri-folding guide motor’s malfunction
<When FS-534+SD-511 is installed> The tri-folding gate home sensor (PS11) is not blocked or unblocked even after the set period of time has elapsed while the tri-folding guide motor (M6) is energized.
Troubleshooting Guides: 1 Check the connector between M6-SDDB J9 for proper connection, and correct as necessary. – – 2 Check the connector of M6 for proper drive coupling, and correct as necessary. 3 Check the connector between PS11-SDDB J8 for proper connection, and correct as necessary. 4 PS11 I/O check, sensor check SDDB J8-10 (ON) SD-511 3-G. 5 M6 operation check SDDB J9 7 to 10 SD-511 4-F to G. 6 Replace M6. 7 Replace SDDB. 8 Replace FSCB.

Code: C11A1
Description: Exit roller pressure/ retraction malfunction
<When FS-533 is installed> The pick up roller position sensor (PS105) is turned neither ON nor OFF even after the set period of time has elapsed after the exit roller lift up motor (M104) is turned ON.
Troubleshooting Guides: 1 Check the connector between M104-FSCB CN109 for proper connection and correct as necessary. 2 Check the connector of M104 for proper drive coupling, and correct as necessary. 3 Check the connector between PS105-FSCB CN110 for proper connection and correct as necessary. 4 PS105 I/O check, sensor check FSCB CN110 FS-533 7-D to E. 5 M104 operation check FSCB CN109 FS-533 9-D to E. 6 Replace M104. 7 FSCB CP104 conduction check. 8 Replace FSCB.

Code: C11A2
Description: Accommodation roller pressure/ retraction malfunction
<When FS-534 is installed> The receiving roller retraction sensor (PS11) is not blocked or unblocked even after the set period of time has elapsed after the receiving roller retraction motor (M4) is turned ON.
Troubleshooting Guides: 1 Check the connector between M4-FSCB J4 for proper connection and correct as necessary. 2 Check the connector of M4 for proper drive coupling, and correct as necessary. 3 Check the connector between PS11-FSCB J4 for proper connection, and correct as necessary. 4 PS11 I/O check, sensor check FSCB J4-16 (ON) FS-534 13-C. 5 M4 operation check FSCB J4<A>-1 to 4 FS-534 11-C to D. 6 Replace M4. 7 Replace FSCB.

Code: C11E1
Description: Paper exit switching drive malfunction
<When FS-534 is installed> The exchange folded knife home position sensor (PS30) is not blocked or unblocked even after the set period of time has elapsed after the FNS entry transport motor (M2) is turned ON.
Troubleshooting Guides: 1 Check the connector between M2-FSCB J9 for proper connection and correct as necessary. 2 Check the connector of M2 for proper drive coupling, and correct as necessary. 3 Check the connector between PS30-FSCB J4 for proper connection, and correct as necessary. 4 PS30 I/O check, sensor check FSCB J4<A>-15 (ON) FS-534 12-C. 5 M2 operation check FSCB J9<A>-1 to 4 FS-534 10 to 11-B to C. 6 Replace M2. 7 Replace FSCB.

Code: C1402
Description: FS nonvolatile memory error
<When FS-533 is installed> When the main power switch is turned ON, malfunctioning of the nonvolatile memory on the FS control board (FSCB) is detected.
Troubleshooting Guides: 1 Disconnect and then connect the power cord. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 2 Rewrite the firmware. 3 Replace FSCB.

Code: C2355
Description: Transfer belt cleaner cooling fan motor’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
Troubleshooting Guides: 1 Check the connector between FM2-relay CN115- PRCB CN13 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM2 operation check PRCB CN13-8 (REM) PRCB CN13-10 (LOCK) 24-C. 4 Replace FM2. 5 PRCB ICP3 conduction check. 6 Replace PRCB.

Code: C2414
Description: Developing unit/K new article release
The status with the new unit is not cleared after the new developing unit is set.
Troubleshooting Guides: 1 Reinstall developing unit. 2 Check the connector between developing unit-FRB CN13, CN14, CN15, CN16 for proper connection and correct as necessary. 3 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 4 Replace the developing unit. 5 Replace FRB. 6 Replace PRCB.

Code: C2557
Description: Abnormally low toner density detected black TCR sensor
When sampling data is determined in TC ratio calculation control, TCR sensor output is higher than a predetermined value for a predetermined number of times in a row even though there is toner in the sub hopper
Troubleshooting Guides: 1 Perform image troubleshooting procedure if image density is low. 2 Reinstall developing unit. 3 Reinstall toner cartridge. 4 Check the connector between developing unit-FRB CN13, CN14, CN15, CN16 for proper connection and correct as necessary. 5 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 6 M10 operation check M10 PRCB CN14-13 to 16 20-C 7 M6, M7. M8, M9 operation check PRCB CN14-13 to 16 (M6) PRCB CN14-9 to 12 (M7) PRCB CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9) 19 to 20-C. 8 If the toner empty sensor and its surroundings inside the sub hopper are dirtied with toner, clean them. 9 Replace the developing unit – – 10 Replace FRB. 11 PRCB ICP21, ICP40, ICP41, ICP44, ICP46 conduction check. 12 Replace PRCB.

Code: C2558
Description: Abnormally high toner density detected black TCR sensor
The TC ratio of the toner determined by the toner replenishment control is detected to be the predetermined value or over for consecutive times.
Troubleshooting Guides: 1 Reinstall developing unit. 2 Reinstall toner cartridge. 3 Check the connector between developing unit-FRB CN13, CN14, CN15, CN16, CN10 for proper connection and correct as necessary. 4 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 5 Replace the developing unit. 6 Replace FRB. 7 Replace PRCB.

Quick fix Konica-Minolta 364e list error codes

Solve Konica-Minolta bizhub 364e Error codes

Code: C255C
Description: Black TCR sensor adjustment failure
TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Troubleshooting Guides: 1 Reinstall developing unit. 2 Check the connector between developing unit-FRB CN13, CN14, CN15, CN16 for proper connection and correct as necessary. 3 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 4 M10 operation check PRCB CN14-17 to 20 20-C 5 M6, M7, M8, M9 operation check PRCB CN14-13 to 16 (M6) PRCB CN14-9 to 12 (M7) PRCB CN14-5 to 8 (M8) PRCB CN14-1 to 4 (M9) 19 to 20-C. 6 Replace the developing unit. 7 Replace FRB. 8 PRCB ICP21, ICP40, ICP43, ICP44, ICP46 conduction check. 9 Replace PRCB.

Code: C2564
Description: Black TCR sensor failure
TCR sensor automatic adjustment does not function properly, failing to adjust to an appropriate value.
Troubleshooting Guides: 1 Reinstall developing unit. 2 Check the connector between developing unit-FRB CN13, CN14, CN15, CN16 for proper connection and correct as necessary. 3 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 4 Replace the developing unit. 5 Replace FRB. 6 Replace PRCB.

Code: C2650
Description: Main backup media access error
• The re-written data, which has been read out, checked and founded as error, is read out again and found as error. • The error was found when reading out the counter value. • MFP detects that the SSD board is not mounted.
Troubleshooting Guides: 1 Check the connector from SSDB to MFPB for proper connection and correct as necessary. 2 Check the harness from MFPB to PRCB for proper connection and correct as necessary. 3 Replace MFPB. 4 Replace PRCB. 4.1. Check that the trouble code “C4802” appears and then display service mode. 4.2. Call the Enhanced Security to the screen. 4.3. Touch [Engine Data Backup]. 4.4. Touch [Engine Data Load mode], and press the Start key. 4.5. Select [Yes], and press the Start key again. 4.6. Check that the result “OK” appears. 4.7. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 4.8. Update the PRCB firmware. 4.9. Make the specified readjustments. 5 If the above actions do not solve the problem, contact KMBT.

Code: C2A14
Description: Drum unit/K new release failure
The status with the new unit is not cleared after the new drum unit is set.
Troubleshooting Guides: 1 Clean the connection between the drum unit and the machine if dirty. 2 Reinstall drum unit. 3 Check the connector between drum unit-FRB CN12 for proper connection and correct as necessary. 4 Check the connector between FRB CN1, CN3-PRCB CN7, CN9 for proper connection and correct as necessary. 5 Replace the drum unit. 6 Replace FRB. 7 Replace PRCB.

Code: C3101
Description: Fusing roller separation failure
• With the fusing roller being retracted, the fusing pressure home sensor (PS38) is not unblocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating. • With the fusing roller being pressed, the fusing pressure home sensor (PS38) is not blocked even after the specified period of time has passed after the fusing pressure motor (M11) started rotating.
Troubleshooting Guides: 1 Check the connector between M11-PRCB CN13 for proper connection and correct as necessary. 2 Check the connector between fusing unit-relay CN98, CN99, CN104-PRCB CN5 for proper connection and correct as necessary. 3 PS38 I/O check, sensor check PRCB CN5-12 (ON) 27 to 28-C. 4 M11 operation check PRCB CN13-1 to 4 25-C. 5 Replace M11. 6 Replace the fusing unit. 7 PRCB IC26 conduction check. 8 Replace PRCB.

Code: C3201
Description: Fusing motor failure to turn
The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M3-PRCB CN2 for proper connection and correct as necessary. 2 Check the loading status of the fusing unit drive, and correct the error as necessary. 3 M3 operation check PRCB CN2-9 (REM) PRCB CN2-12 (LOCK) 27-I to J. 4 Replace M3. 5 Replace PRCB.

Code: C3202
Description: Fusing motor turning at abnormal timing
The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M3-PRCB CN2 for proper connection and correct as necessary. 2 Check the loading status of the fusing unit drive, and correct the error as necessary. 3 M3 operation check PRCB CN2-9 (REM) PRCB CN2-12 (LOCK) 27-I to J. 4 Replace M3. 5 Replace PRCB.

Code: C3302
Description: Paper cooling fan failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.
Troubleshooting Guides: 1 Check the connector between FM8-relay CN106- PRCB CN12 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM8 operation check PRCB CN12-1 (REM) PRCB CN12-3 (LOCK) 26-C. 4 Replace FM8. 5 PRCB ICP3 conduction check. 6 Replace PRCB.

Code: C3425
Description: Fusing warm-up trouble
• Detected temperature of the heating roller temperature sensor (TEMS) does not go up a given range of temperature even after a lapse of given period of time at warm up. • The warm-up is not completed even after the set period of time has elapsed after the warm-up is started. • Less than the predetermined temperature of the heating roller temperature sensor (TEMS), even after a predetermined period of time after warm-up is complete.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the right door. 3 Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB. 6 Replace DCPU.

Code: C3722
Description: Fusing abnormally high temperature detection (Edge of the heating side)
Detected temperature of the heating roller thermistor/1 (TH1) goes beyond a given temperature for a given period of time consecutively.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C3725
Description: Fusing abnormally high temperature detection (Main of the heating side)
• Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively. • The hard protector signal error is detected for a given period of time consecutively.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C3726
Description: Fusing abnormally high temperature detection (Center of the heating side)
Detected temperature of the heating roller thermistor/2 (TH2) goes beyond a given temperature for a given period of time consecutively.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C3825
Description: Fusing abnormally low temperature detection (Main of the heating roller)
The heating roller temperature sensor (TEMS) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the upper right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 PRCB ICP15 conduction check. 6 Replace PRCB.

Code: C3826
Description: Fusing abnormally low temperature detection (Center of the heating roller)
The heating roller thermistor/2 (TH2) continues to detect a temperature lower than a predetermined one for a predetermined period of time.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the upper right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 PRCB ICP15 conduction check. 6 Replace PRCB.

Code: C3922
Description: Fusing sensor wire breaks detection (Edge of the heating roller)
After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/1 (TH1) voltage does not decrease by predetermined steps (temperature rise) within a predetermined period of time.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the upper right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C3925
Description: Fusing sensor wire breaks detection (Center of the heating roller)
After a predetermined period of time after the warm-up stage is started, the heating roller temperature sensor (TEMS) voltage does not increase by predetermined steps (temperature rise) within a predetermined period of time.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the upper right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C3926
Description: Fusing sensor wire breaks detection (Middle of the heating roller)
• After a predetermined period of time after the warm-up stage is started, the heating roller thermistor/2 (TH2) voltage does not decrease by predetermined steps (temperature rise) within a predetermined time. • When a temperature detected by the heating roller thermister/1 (TH1) is compared with the temperature detected by the heating roller thermister/2 (TH2) to find out that the difference exceeded the predetermined temperature.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the open/close operation of the upper right door. 3 Check the fusing unit and PRCB for proper connection and correct or change as necessary. 4 Replace the fusing unit. 5 Replace PRCB.

Code: C4101
Description: Polygon motor rotation trouble
• The polygon motor fails to turn stably even after the lapse of a given period of time after activating and changing rotation speed the polygon motor. • Motor lock signal detects HIGH for a given period time consecutively during the polygon motor is rotating.
Troubleshooting Guides: 1 Check the connector between PH unit-FRB CN17 for proper connection and correct as necessary. 2 Replace the PH unit. 3 FRB fuse conduction check 4 Replace FRB. 5 Replace PRCB.

Code: C4501
Description: Laser malfunction
• SOS signal is not detected even after the lapse of a given period of time after starting the laser output. • SOS signal is not detected for a given period of time during printing or IDC sensor adjustment.
Troubleshooting Guides: 1 Check the connector between PH unit-PRCB CN24 for proper connection and correct as necessary. 2 Replace the PH unit. 3 Replace PRCB.

Code: C4801
Description: Main unit board failure
MFP detects simultaneous replacement of multiple boards.
Troubleshooting Guides: 1 Reinstall the old PRCB. 2 Back up data. 1. Call the Service Mode to the screen. 2. Call the Enhanced Security to the screen. 3. Touch [Engine Data Backup]. 2. Touch [Engine Data Save mode], and press the Start key. 3. Select [Yes], and press the Start key again. 4. Check that the result “OK” appears. 3 Replace PRCB Turn OFF the main power switch and replace the current PRCB with a new one. (When using a PRCB of another machine in service, be sure to use a PRCB installed in the same model.) 4 Restore back up data. 1. Turn ON the main power switch. 2. Check that the trouble code “C4802” appears and then display service mode. 3. Call the Enhanced Security to the screen. 4. Touch [Engine Data Backup]. 5. Touch [Engine Data Load mode], and press the Start key. 6. Select [Yes], and press the Start key again. 7. Check that the result “OK” appears. 8. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 5 Update the PRCB firmware. 6 If the above actions do not solve the problem, contact KMBT.

Code: C4802
Description: Main unit backup data miscompare
The replacement of the printer control board is detected.
Troubleshooting Guides: 1 1.1. Check that the trouble code “C4802” appears and then display service mode.1. 2. Call the Enhanced Security to the screen. 1.3. Touch [Engine Data Backup]. 1.4. Touch [Engine Data Load mode], and press the Start key. 1.5. Select [Yes], and press the Start key again. 1.6. Check that the result “OK” appears. 1.7. Turn OFF the main power switch and turn it ON again more than 10 seconds after. 2 Update the PRCB firmware. 3 If the above actions do not solve the problem, contact KMBT.

Code: C5102
Description: Transport motor’s failure to turn
The motor lock signal remains HIGH for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. 2 Check M1 for proper drive coupling and correct as necessary. 3 M1 operation check PRCB CN31-2 (REM) PRCB CN31-5 (LOCK). 4 Replace M1. 5 Replace PRCB.

Code: C5103
Description: Transport motor’s turning at abnormal timing
The motor lock signal remains LOW for a predetermined continuous period of time while the motor remains stationary.
Troubleshooting Guides: 1 Check the connector between M1-PRCB CN31 for proper connection and correct as necessary. 2 Check M1 for proper drive coupling and correct as necessary. 3 M1 operation check PRCB CN31-2 (REM) PRCB CN31-5 (LOCK). 4 Replace M1. 5 Replace PRCB.

Code: C5351
Description: Power supply cooling fan motor’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.
Troubleshooting Guides: 1 Check the connector between FM1-relay CN26-PRCB CN18 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM1 operation check PRCB CN18-13 (REM) PRCB CN18-15 (LOCK) 6-C. 4 Replace FM1. 5 PRCB ICP2 conduction check. 6 Replace PRCB.

Code: C5354
Description: Ozone fan’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.
Troubleshooting Guides: 1 Check the connector between FM13-relay CN158- PRCB CN23 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM13 operation check PRCB CN23-10 (REM) PRCB CN23-12 (LOCK) 5-C. 4 Replace FM13. 5 PRCB ICP19 conduction check. 6 Replace PRCB.

Code: C5355
Description: Toner bottle cooling fan’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.
Troubleshooting Guides: 1 Check the connector between FM4-relay CN157- PRCB CN34 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM4 operation check PRCB CN34-1 (REM) PRCB CN34-3 (LOCK) 27-C. 4 Replace FM4. 5 PRCB ICP18 conduction check. 6 Replace PRCB.

Code: C5370
Description: Rear side cooling fan’s failure to turn
The fan lock signal remains HIGH for a predetermined continuous period of time while the fan remains stationary.
Troubleshooting Guides: 1 Check the connector between FM3-MFPB PJ26 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM3 operation check MFPB PJ26 (LOCK) 7-P. 4 Replace FM3. 5 Replace MFPB.

Code: C5372
Description: MFP control board CPU temperature failure
Temperature failure of CPU on the MFP board was detected.
Troubleshooting Guides: 1 Reboot the machine. 2 Check the fan connector for proper connection and correct as necessary. 3 Check the fan for possible overload and correct as necessary. 4 Fan motor operation check. 5 Replace MFPB.

Code: C5501
Description: AC signal abnormality
The zero cross signal is not input during fusing phase control.
Troubleshooting Guides: 1 Check the fusing unit for correct installation (whether it is secured in position). 2 Check the fusing unit, DCPU and PRCB for proper connection and correct or change as necessary. 3 Replace fusing unit. 4 Replace PRCB. 5 Replace DCPU.

Code: C5601
Description: Engine control malfunction
Engine control malfunction is detected with port monitor control.
Troubleshooting Guides: 1 Check the connectors on the PRCB for proper connection and correct or change as necessary. 2 Rewrite the firmware. 3 Replace PRCB.

Code: C6001
Description: DF related configuration error 1
Inconsistency in the configuration with the installed DF is detected on the main body.
Troubleshooting Guides: 1 Check the type of the installed DF and replace it if it is a wrong one. 2 Check to see if the correct firmware is installed and rewrite with the correct one as necessary. 3 Correct the harness connection between DFCB and DSIPB if faulty. 4 Correct the harness connection between DSIPB and MFPB if faulty. 5 Replace DFCB. 6 Replace DSIPB. 7 Replace MFPB.

Code: C6002
Description: DF related configuration error 2
Inconsistency in the configuration with the installed DF is detected on the DF.
Troubleshooting Guides: 1 Check the type of the installed DF and replace it if it is a wrong one. 2 Correct the harness connection between DFCB and DSIPB if faulty. 3 Check the connectors of the dual scan image processing board (DSIPB) for proper connection, and correct as necessary. (Direction of the point of contact and connection state of the flat cable in particular)

Code: C6102
Description: Drive system home sensor malfunction
• The scanner home sensor (PS201) is unable to detect the scanner located at its home position. • The scanner home sensor (PS201) is unable to detect a scanner even when the scanner motor has been driven to move the scanner over the maximum travelling distance. • The scanner home sensor (PS201) detects the scanner when the scanner has moved the maximum travelling distance from the position, at which it blocks the scanner home sensor (PS201).
Troubleshooting Guides: 1 Correct or change the scanner drive (pulley, gear, belt) if it is faulty. 2 Correct the scanner motor set screw if loose. 3 Adjust [Image Position Leading Edge] and [Feed Direction Adjustment]. 4 Check the connector between M201-SCDB PJ4 for proper connection and correct as necessary. 5 Check the connector between PS201-SCDB PJ6 for proper connection and correct as necessary. 6 Check the connector between SCDB PJ2-PRCB CN43 for proper connection and correct as necessary. 7 PS201 I/O check, sensor check SCDB PJ6-3 (ON) 25-P. 8 M201 operation check SCDB PJ4-1 to 4 26-P. 9 Replace SCDB. 10 Replace PRCB.

Code: C6103
Description: Slider over running
The scanner home sensor (PS201) detects the scanner at its home position during a period of time that begins with the time when a prescan command and a scan preparation command are executed and ends when a home return command is executed.
Troubleshooting Guides: 1 Correct or change the scanner drive (pulley, gear, belt) if it is faulty. 2 Correct the scanner motor set screw if loose. 3 Adjust [Image Position Leading Edge] and [Feed Direction Adjustment]. 4 Check the connector between M201-SCDB PJ4 for proper connection and correct as necessary. 5 Check the connector between PS201-SCDB PJ6 for proper connection and correct as necessary. 6 Check the connector between SCDB PJ2-PRCB CN43 for proper connection and correct as necessary. 7 PS201 I/O check, sensor check SCDB PJ6-3 (ON) 25-P. 8 M201 operation check SCDB PJ4-1 to 4 26-P. 9 Replace SCDB. 10 Replace PRCB.

Code: C6104
Description: Back side cleaning home sensor abnormality (initial)
<When DF-701 is installed> • The CIS cleaning sensor (PS7) does not change from H to L even after the lapse of a given period of time after the home position detecting operation is started at the initial operation. • The CIS cleaning sensor (PS7) does not change from L to H even after the lapse of a given period of time after the home position detecting operation is started at the initial operation.
Troubleshooting Guides: 1 Check if the opening and closing guide is firmly closed. 2 Check the connector between M5-DFCB J9 for proper connection, and correct as necessary. 3 Check the connector of M5 for proper drive coupling, and correct as necessary. 4 Check the connector between PS7-DFCB J13 for proper connection, and correct as necessary. 5 PS7 I/O check, sensor check DRCB J13-3 (ON) DF-701 1-G. 6 M5 operation check DRCB J9-1 to 4 DF-701 6-G. 7 Replace M5. 8 Replace DFCB.

Code: C6105
Description: Back side cleaning home sensor abnormality (normal)
<When DF-701 is installed> At the time of operation other than the initial operation, the CIS cleaning sensor (PS7) error is detected.
Troubleshooting Guides: 1 Check if the opening and closing guide is firmly closed. 2 Check the connector between M5-DFCB J9 for proper connection, and correct as necessary. 3 Check the connector of M5 for proper drive coupling, and correct as necessary. 4 Check the connector between PS7-DFCB J13 for proper connection, and correct as necessary. 5 PS7 I/O check, sensor check DRCB J13-3 (ON) DF-701 1-G. 6 M5 operation check DRCB J9-1 to 4 DF-701 6-G. 7 Replace M5. 8 Replace DFCB.

Code: C6704
Description: Image input time out
Image data is not input from the scanner to the MFP board (MFPB).
Troubleshooting Guides: 1 Select [Service Mode] – [State Confirmation] – [Memory/HDD Adj.] – [Memory Bus Check] – [Scanner – Memory], and conduct the memory bus function. 2 Check the connectors between scanner section and MFPB for proper connection and correct as necessary. 3 Replace MFPB. 4 Replace CCDB.

Code: C6751
Description: CCD clamp/gain adjustment failure
• The adjustment value is 0 or 255 during a CCD clamp adjustment. • The peak value of the output data is 64 or less during a CCD gain adjustment.
Troubleshooting Guides: 1 Check the connector between CCDB PJ3-MFPB PJ01 for proper connection and correct as necessary. 2 Check for possible extraneous light and correct as necessary. 3 Clean the lens, mirrors, CCD surface, and shading sheet if dirty. 4 Correct reflective mirror of the scanner if faulty, or change scanner mirror. 5 Replace CCDB. 6 Replace MFPB.

Code: C6752
Description: ASIC clock input error (front side)
When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on CCD board (CCDB) was conducted, and verification failure was detected.
Troubleshooting Guides: 1 Correct the harness connection of CCDB if faulty. 2 Replace CCDB. 3 Replace MFPB.

Code: C6753
Description: ASIC clock input error (back side)
<When DF-701 is installed> When starting the machine, verification on reading and writing the predetermined value for image processing ASIC on dual scan image processing board (DSIPB) was conducted, and verification failure was detected.
Troubleshooting Guides: 1 Correct the harness connection between DF and DSIPB if faulty. 2 Correct the harness connection between DSIPB and MFPB if faulty. 3 Replace CIS. 4 Replace DSIPB. 5 Replace MFPB.

Code: C6754
Description: CIS clamp adjustment failure
<When DF-701 is installed> After the gain adjustment is performed at the start-up, the CIS clamp adjustment value is too high or too low.
Troubleshooting Guides: 1 Correct the harness connection between CIS and DSIPB if faulty. 2 Correct the harness connection between CIS and CISPU if faulty. 3 Check for possible extraneous light and correct as necessary. 4 Clean the back side reading glass and the shading sheet if dirty. 5 Replace CIS. 6 Replace DSIPB. 7 Replace CISPU. 8 Replace MFPB.

Code: C6755
Description: CIS gain adjustment failure
<When DF-701 is installed> After the gain adjustment is performed at the start-up, the peak value of the output data is lower than a given value.
Troubleshooting Guides: 1 Correct the harness connection between CIS and DSIPB if faulty. 2 Correct the harness connection between CIS and CISPU if faulty. 3 Check for possible extraneous light and correct as necessary. 4 Clean the back side reading glass and the shading sheet if dirty. 5 Replace CIS. 6 Replace DSIPB. 7 Replace CISPU. 8 Replace MFPB.

Code: C6756
Description: CCD power-supply voltage malfunction
Power is not supplied to CCD after the lapse of a given period of time after the main power switch or sub power key is turned ON or the machine recovers from the sleep mode.
Troubleshooting Guides: 1 Correct the harness connection between CCDB and SCDB if faulty. 2 Correct the harness connection between SCDB and DCPU if faulty. 3 Replace CCDB. 4 Replace SCDB. 5 Replace DCPU.

Code: C6901
Description: DSC board mount failure 1
When MFP detects that DSC board/1 (front side) is not properly installed.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/1 if faulty. 2 Replace DSCB/1. 3 Replace MFPB

Code: C6902
Description: DSC board bus check NG1-1
When DSC bus check (front side) detects an error.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/1 if faulty. 2 Replace DSCB/1. 3 Replace MFPB

Code: C6903
Description: DSC board bus check NG1-2
When DSC bus check (front side) detects an error.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/1 if faulty. 2 Replace DSCB/1. 3 Replace MFPB

Code: C6911
Description: DSC board mount failure 2
<When DF-701 is installed> When MFP detects that DSC board/2 (back side) is not properly installed.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/2 if faulty. 2 Correct the harness connection of DSIPB if faulty. 3 Replace DSCB/2. 4 Replace DSIPB. 5 Replace MFPB.

Code: C6912
Description: DSC Bus check NG2-1
<When DF-701 is installed> When MFP detects that DSC board/2 (back side) is not properly installed.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/2 if faulty. 2 Correct the harness connection of DSIPB if faulty. 3 Replace DSCB/2. 4 Replace DSIPB. 5 Replace MFPB.

Code: C6913
Description: DSC Bus check NG2-2
<When DF-701 is installed> When MFP detects that DSC board/2 (back side) is not properly installed.
Troubleshooting Guides: 1 Correct the harness connection of DSCB/2 if faulty. 2 Correct the harness connection of DSIPB if faulty. 3 Replace DSCB/2. 4 Replace DSIPB. 5 Replace MFPB.

Code: C6F01
Description: Scanner sequence trouble 1
The original transport interval becomes shorter than the predetermined value due to an original transport control error in original reading in DF.
Troubleshooting Guides: 1 Correct the harness connection between main body and DF if faulty. 2 Replace DFCB (DF-624/DF-701). 3 Replace MFPB.

Code: C8101
Description: Before reading pressure welding alienation mechanism
<When DF-624 is installed> • During a pressure motion being performed, the document reading sensor (PS4) output does not change from H to L. • During a retraction motion being performed, the document reading sensor (PS4) output does not change from L to H.
<When DF-701 is installed> • During a pressure motion being performed, the document reading sensor (PS6) output does not change from H to L. • During a retraction motion being performed, the document reading sensor (PS6) output does not change from L to H.
Troubleshooting Guides: When DF-624 is installed: 1 Check the connector between M5-DFCB J18 for proper connection and correct as necessary. 2 Check the connector of M5 for proper drive coupling, and correct as necessary. 3 Check the connector between PS4-DFCB J10 for proper connection and correct as necessary. 4 PS4 I/O check, sensor check DFCB J10-3 (ON) DF-624 2-G. 5 M5 operation check DFCB J18-4 to 5 DF-624 2-G. 6 Replace M5. 7 FSCB F8 conduction check. 8 Replace DFCB.
When DF-701 is installed: 1 Check the connector between M4-DFCB J18 for proper connection and correct as necessary. 2 Check the connector of M4 for proper drive coupling, and correct as necessary. 3 Check the connector between PS6-DFCB J10 for proper connection and correct as necessary. 4 PS6 I/O check, sensor check DFCB J10-3 (ON) DF-701 2-G. 5 M4 operation check DFCB J18-4 to 5 DF-701 1-G. 6 Replace M4. 7 FSCB F8 conduction check. 8 Replace DFCB.

Code: C8107
Description: Glass cleaning mechanism trouble
<When DF-624 is installed> The document reading glass cleaning sensor (PS12) is not turned ON after the set period of time has elapsed after the glass cleaning motor (M4) is turned ON.
<When DF-701 is installed> The document reading glass cleaning sensor (PS13) is not turned ON after the set period of time has elapsed after the document reading glass cleaning motor (M6) is turned ON.
Troubleshooting Guides: When DF-624 is installed: 1 Check the connector between M4-DFCB J8 for proper connection and correct as necessary. 2 Check the connector of M4 for proper drive coupling, and correct as necessary. 3 Check the connector between PS12-DFCB J15 for proper connection and correct as necessary. 4 PS12 I/O check, sensor check DFCB J15-5 (ON) DF-624 3-G. 5 M4 operation check DFCB J8-1 to 4 DF-624 1 to 2-B. 6 Replace M4. 7 Replace DFCB.
When DF-701 is installed: 1 Check the connector between M6-DFCB J8 for proper connection and correct as necessary. 2 Check the connector of M6 for proper drive coupling, and correct as necessary. 3 Check the connector between PS13-DFCB J15 for proper connection and correct as necessary. 4 PS13 I/O check, sensor check DFCB J15-5 (ON) DF-701 3-G. 5 M6 operation check DFCB J8-1 to 4 DF-701 1-B. 6 Replace M6. 7 Replace DFCB.

Code: C8302
Description: Cooling fan trouble
<When DF-624 is installed> <When DF-701 is installed> • The lock signal continues to detect H during a given time while the DF cooling fan motor (FM1) is spinning. • The lock signal continues to detect L during a given time while the cooling fan (FM1) is during halts.
Troubleshooting Guides: When DF-624 is installed: 1 Check the connector between FM1-DFCB J16 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM1 operation check DFCB J16-3 (ON) DF-624 3-B 4 Replace FM1. 5 DFCB F6 conduction check. 6 Replace DFCB.
When DF-701 is installed: 1 Check the connector between FM1-DFCB J16 for proper connection and correct as necessary. 2 Check the fan for possible overload and correct as necessary. 3 FM1 operation check DFCB J16-3 (ON) DF-701 7-G. 4 Replace FM1. 5 DFCB F6 conduction check. 6 Replace DFCB.

Code: C9401
Description: Exposure LED lighting failure
The output from the CCD sensor is a predetermined value or less during CCD sensor gain adjustment.
Troubleshooting Guides: 1 Check the connection between SCDB-LU201, and correct if necessary. 2 Check the connector between SCDB PJ1-PRCB CN43 for proper connection and correct as necessary. 3 Check the connector between CCDB PJ3-MFPB PJ01 for proper connection and correct as necessary. 4 Replace the LED exposure unit. 5 Replace CCDB. 6 Replace SCDB. 7 Replace PRCB. 8 Replace MFPB.

Code: C9402
Description: Exposure LED lighting abnormally
The average output value of the CCD sensor with the scanner at its standby position is a predetermined value or more at the end of a scan job.
Troubleshooting Guides: 1 Check the connection between SCDB-LU201, and correct if necessary. 2 Check the connector between SCDB PJ1-PRCB CN43 for proper connection and correct as necessary. 3 Check the connector between CCDB PJ3-MFPB PJ01 for proper connection and correct as necessary. 4 Replace the LED exposure unit. 5 Replace CCDB. 6 Replace SCDB. 7 Replace PRCB. 8 Replace MFPB.

Code: C9403
Description: CIS LED lighting failure
<When DF-701 is installed> At the CIS gain adjustment, the machine detected that the output of the CIS LED is lower than the specified value.
Troubleshooting Guides: 1 Correct the harness connection between CIS and DSIPB if faulty. 2 Correct the harness connection between CIS and CISPU if faulty. 3 Replace CIS. 4 CISPU F1, F2 conduction check. 5 Replace CISPU. 6 Replace DSIPB. 7 Replace MFPB.

Code: C9404
Description: CIS LED lighting abnormally
<When DF-701 is installed> After a scan job is completed, the machine detected that the average output of the CIS LED is greater than the specified value.
Troubleshooting Guides: 1 Correct the harness connection between CIS and DSIPB if faulty. 2 Correct the harness connection between CIS and CISPU if faulty. 3 Replace CIS. 4 CISPU F1, F2 conduction check. 5 Replace CISPU. 6 Replace DSIPB. 7 Replace MFPB.

Code: CA051
Description: Standard controller configuration failure
The controller of the MFP board (MFPB) is faulty.
Troubleshooting Guides:

Code: CA052
Description: Controller hardware error
A controller hardware error is detected in the network interface.
Troubleshooting Guides: 1 Check to see if the following setting has been correctly made: [Service Mode] – [System 2] – [Image Controller Setting]. If changing the setting, turn OFF the main power switch and turn it ON again after 10 seconds or more. 2 Check the connectors of the MFPB for proper connection and correct as necessary. 3 Replace MFPB.

Code: CA053
Description: Controller start failure
A controller start failure is detected in the controller interface.
Troubleshooting Guides: 1 Check to see if the following setting has been correctly made: [Service Mode] – [System 2] – [Image Controller Setting]. If changing the setting, turn OFF the main power switch and turn it ON again after 10 seconds or more. 2 Check the connectors of the MFPB for proper connection and correct as necessary. 3 Replace MFPB.

Code: CB001 … CB119
Description: FAX board error
Troubleshooting Guides:

Code: CB120 … CB196
Description: Controller error
Troubleshooting Guides:

Code: CC001
Description: Vendor connection failure
Troubleshooting Guides:

Code: CC151 … CC165
Description: ROM contents error
Troubleshooting Guides:

Code: CD004 … CD047
Description: Hard disk error
Troubleshooting Guides:

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[SOLVED] Quick fix Konica-Minolta 364e list error codes