[SOLVED] Quick fix Konica-Minolta 20 list error codes

[SOLVED] Quick fix Konica-Minolta 20 list error codes

– Compatible Printer model: Konica-Minolta bizhub 20
– Konica-Minolta bizhub 20 Error Codes with quick guides:

• Code: 1E
• Description: The drum unit reached its life and requires replacement.
• Causes:
• Troubleshooting Guides: • Replace the drum unit with a new one.

• Code: 1F
• Description: Two or more optional trays are installed
• Causes: Connector: 54702-1219 failure. Main PCB failure
• Troubleshooting Guides: • Install one optional tray. (Only one optional tray is supported.). Replace the connector: 54702-1219. Replace the main PCB ASSY.

• Code: 24
• Description: Internal temperature sensor failure
• Causes: Harness connection failure of internal temperature sensor. Internal temperature sensor failure. Main PCB failure.
• Troubleshooting Guides: Check the harness connection of the internal temperature sensor and reconnect it. Replace the internal temperature sensor. Replace the main PCB ASSY.

• Code: 35
• Description: EEPROM of main PCB failure
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: 36
• Description: HVPS PCB during standby failure
• Causes: HVPS PCB unit failure. Main PCB failure
• Troubleshooting Guides: Replace the HVPS PCB unit. Replace the main PCB ASSY.

• Code: 3B
• Description: Main PCB RAM failure
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: 3C
• Description: EEPROM writing error (Not applicable)
• Causes:
• Troubleshooting Guides:

• Code: 3D
• Description: EEPROM reading error (Not applicable)
• Causes:
• Troubleshooting Guides:

• Code: 3E
• Description: EEPROM bus error (Not applicable)
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: 44
• Description: No toner cartridge
• Causes: Dirt on electrodes on toner cartridge and machine body. HVPS PCB unit failure. Main PCB failure
• Troubleshooting Guides: Clean both electrodes. Replace the HVPS PCB unit. Replace the main PCB ASSY.

• Code: 50
• Description: The drum unit reached its life and requires replacement.
• Causes:
• Troubleshooting Guides: • Replace the drum unit with a new one.

• Code: 51
• Description: The paper feed kit MP reached its life and requires replacement.
• Causes: Replacement time of the paper feed kit MP.
• Troubleshooting Guides: Replace the paper feed kit MP.

• Code: 52
• Description: The paper feed kit T1 reached its life and requires replacement.
• Causes: Replacement time of the paper feed kit tray 1.
• Troubleshooting Guides: Replace the paper feed kit tray 1.

• Code: 53
• Description: The paper feed kit T2 reached its life and requires replacement.
• Causes: Replacement time of the paper feed kit tray 2
• Troubleshooting Guides: Replace the paper feed kit tray 2.

• Code: 54
• Description: The fuser unit reached its life and requires replacement.
• Causes: Replacement time of the fuser unit
• Troubleshooting Guides: Replace the fuser unit.

• Code: 55
• Description: The laser unit reached its life and requires replacement.
• Causes: Replacement time of the laser unit
• Troubleshooting Guides: Replace the laser unit.

• Code: 56
• Description: Back cover is opened
• Causes: Harness connection failure of relay rear PCB ASSY. Relay rear PCB ASSY failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of the relay rear PCB ASSY and reconnect it. Replace the relay rear PCB ASSY. Replace the main PCB ASSY.

• Code: 57
• Description: Paper jam (Duplex tray)
• Causes: Duplex feed ASSY failure. Main PCB failure. Plate gear damaged
• Troubleshooting Guides: Replace the Duplex feed ASSY. Replace the main PCB ASSY. Replace the main frame L unit.

• Code: 58
• Description: Fuser unit failure
• Causes:
• Troubleshooting Guides:

• Code: 59
• Description: Fuser unit failure (Detect fuser failure at start-up)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 63
• Description: Toner life end
• Causes: Relay front PCB ASSY failure. Main PCB failure
• Troubleshooting Guides: Replace the relay front PCB ASSY. Replace the main PCB ASSY.

• Code: 67
• Description: Toner low
• Causes: Toner sensor PCB ASSY failure. Main PCB failure
• Troubleshooting Guides: Replace the toner sensor PCB ASSY. Replace the main PCB ASSY.

• Code: 68
• Description: Temperature rise when heater is off
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 69
• Description: Mis-connect center thermistor connector
• Causes: Harness connection failure of fuser unit. Harness connection failure of relay rear PCB ASSY. Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of fuser unit and reconnect it. Check the harness connection of the relay rear PCB ASSY and reconnect it. Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6A
• Description: Fuser temperature does not reach 60°C within the specified time (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6B
• Description: Fuser temperature does not reach 100°C within the specified time (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6C
• Description: Fuser temperature exceeds its higher limit (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6D
• Description: Fuser temperature exceeds its lower limit (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6E
• Description: Fuser temperature does not rise (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 6F
• Description: Hardware detects extremely high temperature of the center or side thermistors
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 70
• Description: Fuser motor error
• Causes: Motor failure. Main PCB failure
• Troubleshooting Guides: Replace the main motor. Replace the main PCB ASSY.

• Code: 71
• Description: Laser unit polygon motor failure
• Causes: Laser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the laser unit. Replace the main PCB ASSY.

• Code: 72
• Description: Laser beam emission failure
• Causes: Laser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the laser unit. Replace the main PCB ASSY.

• Code: 75
• Description: Sensor of the inside temperature for detection detected higher than normal temperature
• Causes: Thermistor ASSY failure. Main PCB failure
• Troubleshooting Guides: Replace the laser scanner unit. Replace the main PCB ASSY.

• Code: 76
• Description: Rapid temperature rising failure (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 78
• Description: Rapid temperature falling failure (center thermistor)
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: 7A
• Description: No detection of main motor synchronous signal
• Causes: Motor failure. Main PCB failure
• Troubleshooting Guides: Replace the main motor. Replace the main PCB ASSY.

• Code: 7D
• Description: Dirt on corona wire (detect discharge error)
• Causes: Dirt or dust on drum unit electrodes. Charge HVPS PCB failure. Main PCB failure
• Troubleshooting Guides: Clean the electrodes of the main body and the drum unit. Replace the charge HVPS PCB ASSY. Replace the main PCB ASSY.

• Code: 7F
• Description: Fax paper setting mismatch (The setting paper becomes besides the A4/Letter/Legal/ Folio) (Not applicable)
• Causes: Registration front actuator 2 catching on some position. Main PCB failure
• Troubleshooting Guides: Correct catching of the registration front actuator 2. Replace the main PCB ASSY.

• Code: 80
• Description: Fax paper size is incorrect (The paper is smaller 10mm than the letter size (11inch) in Fax List/ Report)
• Causes: Registration front actuator 2 catching on some position. Main PCB failure
• Troubleshooting Guides: Correct catching of the registration front actuator 2. Replace the main PCB ASSY.

• Code: 83
• Description: Failure of discharge detection (Printing becomes unable until the drum is replaced with a new one.) (Discharge detection becomes unable until the drum counter reaches the double of the drum life.)
• Causes: Main PCB failure.
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: 84
• Description: Paper jam
• Causes: Harness connection failure of relay rear PCB ASSY. Eject actuator catching on some position. Paper eject sensor PCB failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of the relay rear PCB ASSY and reconnect it. Correct catching of the eject actuator. Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the relay rear PCB ASSY.

Solve Konica-Minolta bizhub 20 Error codes

• Code: 85
• Description: Tray 1 is not installed into the machine
• Causes: Tray 1 PE/edge sensor PCB/ Tray 2 PE/edge sensor PCB failure. Harness connection failure of Tray 1 PE/edge sensor PCB/ Tray 2 PE/edge sensor PCB. Main PCB failure. Connector 55533-1219 failure (only Tray 2)
• Troubleshooting Guides: Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the Tray 1 PE/edge sensor PCB failure/Tray 2 PE/edge sensor PCB. Check the harness connection of the Tray 1 PE/edge sensor PCB/Tray 2 PE/edge sensor PCB. and reconnect it. Replace the main PCB ASSY. Replace the connector 55533-1219.

• Code: 86
• Description: Tray 2 is not installed into the machine
• Causes: Tray 1 PE/edge sensor PCB/ Tray 2 PE/edge sensor PCB failure. Harness connection failure of Tray 1 PE/edge sensor PCB/ Tray 2 PE/edge sensor PCB. Main PCB failure. Connector 55533-1219 failure (only Tray 2)
• Troubleshooting Guides: Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the Tray 1 PE/edge sensor PCB failure/Tray 2 PE/edge sensor PCB. Check the harness connection of the Tray 1 PE/edge sensor PCB/Tray 2 PE/edge sensor PCB. and reconnect it. Replace the main PCB ASSY. Replace the connector 55533-1219.

• Code: 88
• Description: Paper jam inside the machine
• Causes: Harness connection failure of high voltage power supply PCB ASSY. Registration rear actuator catching on some position. Registration rear sensor failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of the high voltage power supply PCB ASSY and reconnect it. Correct catching of the registration rear actuator. Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY.

• Code: 89
• Description: Incorrect paper size in duplex printing
• Causes: Registration rear sensor failure. Main PCB failure
• Troubleshooting Guides: Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY.

• Code: 8A
• Description: Paper jam in Tray 1
• Causes: Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure
• Troubleshooting Guides: Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY.

• Code: 8B
• Description: Paper jam in Tray 2
• Causes: Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure
• Troubleshooting Guides: Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY.

• Code: 8C
• Description: Paper jam in MP Tray
• Causes: Dirt on edge sensor. Harness connection failure of high voltage power supply PCB ASSY. Paper feeding kit worn out (MP/ Tray 1/ Tray 2). Registration front sensor failure. Main PCB failure
• Troubleshooting Guides: Clean the edge sensor. Check the harness connection of the high voltage power supply PCB ASSY in the appropriate tray, and reconnect it. Replace the paper feeding kit of the appropriate tray. Procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the high voltage power supply PCB ASSY. Replace the main PCB ASSY.

• Code: 8D
• Description: Paper jam near eject tray
• Causes: Duplex sensor failure. Main PCB failure
• Troubleshooting Guides: Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the relay rear PCB ASSY. Replace the main PCB ASSY.

• Code: 99
• Description: Specified paper size is not supported for duplex printing (Duplex)
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: 9F
• Description: Paper empty
• Causes: Dirt on PE sensor. Harness connection failure of PE EG sensor PCB ASSY. PE actuator catching on some position. PE sensor failure. HVPS PCB unit failure. Main PCB failure
• Troubleshooting Guides: Clean the PE sensor. Check the harness connection of the PE EG sensor PCB ASSY and reconnect it. Correct catching of the PE actuator. Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the PE PG sensor PCB ASSY. Replace the HVPS PCB unit. Replace the main PCB ASSY.

• Code: A1
• Description: Front cover opened
• Causes: Harness connection failure of front cover sensor ASSY. Part pressing the front cover sensor ASSY is broken, which is provided at the left side of the front cover inside. Front cover sensor failure. Relay front PCB failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of the front cover sensor ASSY and reconnect it. Replace the front door main or front door unit ASSY. Check the sensor performance following the procedure described in ‘4.10 Sensor Operational Check (Function code 32)’ in Chapter 6. If any problem occurs, replace the front cover sensor ASSY. Replace the relay front PCB ASSY. Replace the main PCB ASSY.

• Code: A2
• Description: During scanning, 90 cm or longer of a document is detected
• Causes: Document rear actuator catching on some position. Document rear sensor failure. Main PCB failure
• Troubleshooting Guides: Correct catching of the document rear actuator. Replace the document rear sensor. Replace the main PCB ASSY.

• Code: A3
• Description: Document rear sensor is not turned on when feeding the document
• Causes: Document rear actuator catching on some position. Document rear sensor failure. Main PCB failure
• Troubleshooting Guides: Correct catching of the document rear actuator. Replace the document rear sensor. Replace the main PCB ASSY.

• Code: A4
• Description: ADF cover opened
• Causes: ADF cover open sensor arm catching on some position. ADF cover is changed in shape or cracked. ADF cover open sensor failure. ADF relay PCB failure. Main PCB failure
• Troubleshooting Guides: Correct catching of the ADF cover open sensor. Replace the ADF cover. Replace the ADF cover open sensor. Replace the ADF relay PCB ASSY. Replace the main PCB ASSY.

• Code: A5
• Description: Fax scanning error (Warning) (First time)
• Causes: Scanning failure
• Troubleshooting Guides: Turn the power switch off and on. Then, try scanning again.

• Code: A6
• Description: Fax scanning error (Error) (Second time)
• Causes: Document scanner unit failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: A7
• Description: Scanning color parameter file failure
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: A8
• Description: Scanning color parameter matching error
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: AD
• Description: DMA transfer error
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: AE
• Description: Document scanner home position sensor is not turned on.
• Causes: Home position sensor harness not connected correctly. Drive PCB failure. Belt broken. Home position sensor failure. Scanner motor failure. Tab of CCD module broken. Main PCB failure
• Troubleshooting Guides: Reconnect the home position sensor harness. Replace the drive PCB. Replace the belt. Replace the home position sensor. Replace the scanner motor. Replace the CCD module. Replace the main PCB ASSY.

• Code: AF
• Description: Document scanner home position sensor is not turned off.
• Causes: Home position sensor harness not connected correctly. Drive PCB failure. Belt broken. Home position sensor failure. Scanner motor failure. Main PCB failure
• Troubleshooting Guides: Reconnect the home position sensor harness. Replace the drive PCB. Replace the belt. Replace the home position sensor. Replace the scanner motor. Replace the main PCB ASSY.

• Code: B0
• Description: Document scanner unit FFC detection error
• Causes: Harness for scanner module not connected correctly. Scanner harness broken. Main PCB failure
• Troubleshooting Guides: Reconnect the harness for the CCD unit correctly. Replace the FFC cable ASSY. Replace the main PCB ASSY.

• Code: B1
• Description: Dark level offset data level error for scanning
• Causes: CCD unit failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: B2
• Description: Gain control data level error for scanning
• Causes: CCD unit failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY

• Code: B7
• Description: A/D converter standard voltage failure; at High side
• Causes: CCD unit failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY

• Code: B8
• Description: A/D converter standard voltage failure; at Low side
• Causes: CCD unit failure. Main PCB failure
• Troubleshooting Guides: .Replace the CCD module. Replace the main PCB ASSY

• Code: B9
• Description: Scanning light adjustment error is detected
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: BB
• Description: White level data error
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: BD
• Description: Black level data error
• Causes: Scanner module failure. Main PCB failure
• Troubleshooting Guides: Replace the CCD module. Replace the main PCB ASSY.

• Code: BF
• Description: ADF duplex scanning cannot be implemented due to too long document
• Causes: Document front actuator 2 not operating smoothly or catching in some position. Document front sensor 2 failure
• Troubleshooting Guides: Correct smooth operation and that there is no catching of the document front actuator 2. Replace the document front sensor 2.

• Code: C0
• Description: New toner detection lever failure
• Causes: Power off or front cover opened while detecting a new toner cartridge. New toner sensor failure
• Troubleshooting Guides: Reset the developing bias voltage and develop roller counter. Replace the relay front PCB.

• Code: C7
• Description: Insufficient DIMM Memory
• Causes: Main PCB failure.
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: C8
• Description: Secure print data full
• Causes: Main PCB failure.
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: C9
• Description: DIMM error
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: CA
• Description: Excess current to USB device
• Causes: Harness connection failure of USB host relay PCB ASSY. USB host relay PCB failure. Main PCB failure
• Troubleshooting Guides: Check the harness connection of the USB host relay PCB ASSY and reconnect it. Replace the USB host relay PCB ASSY. Replace the main PCB ASSY.

• Code: CD
• Description: Drum unit is not installed into the machine
• Causes: Dirt on electrodes on drum unit and machine body. HVPS PCB unit failure. Main PCB failure
• Troubleshooting Guides: Clean both electrodes. Replace the HVPS PCB unit. Replace the main PCB ASSY.

• Code: D1
• Description: Modem initialization failed
• Causes:
• Troubleshooting Guides:

• Code: DD
• Description: Fuser error other than 58, 59, 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 76, 78, DE and E2 are occurred
• Causes: Fuser unit failure. Main PCB failure. LVPS PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY. Replace the LVPS PCB ASSY.

• Code: DE
• Description: Central temperature of heat roller detected the temperature that was lower than 60°C)
• Causes: Relay rear PCB ASSY connection failure. Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Reconnect the relay rear PCB ASSY connector correctly. Replace the fuser unit. Replace the main PCB ASSY.

• Code: E0
• Description: Program error
• Causes: Program failure. Main PCB failure
• Troubleshooting Guides: Reinstall the latest firmware. Replace the main PCB ASSY.

• Code: E1
• Description: Main PCB failure
• Causes: Main PCB failure.
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: E2
• Description: Central temperature of heat roller exceeds 280°C
• Causes: Fuser unit failure. Main PCB failure
• Troubleshooting Guides: Replace the fuser unit. Replace the main PCB ASSY.

• Code: E6
• Description: EEPROM error
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: EB
• Description: The data reading error for E2PROM
• Causes: Main PCB failure
• Troubleshooting Guides: Replace the main PCB ASSY.

• Code: EC
• Description: Fuser fan failure
• Causes: Main fan failure. Main PCB failure
• Troubleshooting Guides: Replace the main fan ASSY. Replace the main PCB ASSY.

• Code: EF
• Description: LVPS PCB failure
• Causes: LVPS PCB failure. Main PCB failure
• Troubleshooting Guides: Replace the LVPS PCB ASSY. Replace the main PCB ASSY.

• Code: F8
• Description: Battery connection error
• Causes: Battery harness connection failure. Main PCB failure. Battery failure
• Troubleshooting Guides: Reconnect the battery harness. Replace the main PCB ASSY. Replace the battery.

• Code: F9
• Description: EEPROM customizing code error
• Causes: Turn the power off, when the Maintenance mode 74 “PARAMETER INIT” is in progress. Main PCB failure.
• Troubleshooting Guides: Implement the Maintenance mode 74 again. Replace the main PCB ASSY.

• Code: FF
• Description: Excess current to USB HOST PCB error
• Causes: USB HOST PCB failure. Main PCB failure.
• Troubleshooting Guides: Replace the USB HOST PCB ASSY. Replace the main PCB ASSY.

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