Sharp MXM550N with list Error Codes and Epson Artisan-810 Adjustment Program

Sharp MXM550N Printer with list Error Codes and Epson Artisan-810 Adjustment Program

– Printer model: Sharp MXM550N
– Error codes on Sharp MXM550N with details instruction fixing:

Code: C1-00
Description: MC trouble
Three successive MHV-T signals are detected during operation of MHV. Main charger output abnormality (Output open) A trouble signal is outputted from the high voltage transformer.
Causes: The main charger is not installed properly. The main charger is not assembled properly.
The high voltage transformer connector is disconnected. The high voltage harness is disconnected or broken.
High voltage unit trouble
Troubleshooting Guides: Case 1 Cause The main charger is not installed properly. The main charger is not assembled properly. Check and Troubleshooting Guides Use SIM 8-2 to check the main charger output. Main charger disconnection check Case 2 Cause The high voltage transformer connector is disconnected. The high voltage harness is disconnected or broken. Check and Troubleshooting Guides Connection check Case 3 Cause High voltage unit trouble Check and Troubleshooting Guides Replace the high voltage unit.

Code: CE-00
Description: Another communication error occurs.
Communication error
Causes: Improper connection of the network cable
Troubleshooting Guides: Check the connection of the network cable.

Code: CE-01
Description: The network card is not installed or broken.
Network card connection trouble
Causes: The network card is not installed on the controller.
Network card control PWB trouble
Troubleshooting Guides: 1) Output the NIC Config. Page to check the NIC version. 2) Replace the NIC.

Code: CE-02
Description: The specified mail server or the FTP server is not found.
The specified mail server or the FTP server is not found.
Causes: Improper connection of the network cable
Network setup trouble
An error occurs in the SMTP server/ FTP server/ NTS.
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check that the network cable is properly connected. Case 2 Cause Network setup trouble Check and Troubleshooting Guides 1) Check that the connected network supports TCP/IP protocol. 2) Check from the Web Page to confirm that the Primary/Secondary E-mail server address or the FTP server/ Desktop PC address as the destination is properly set. 3) When the above address is described with the Hostname, check that the DNS server is properly set or not. Case 3 Cause An error occurs in the SMTP server/ FTP server/ NTS. Check and Troubleshooting Guides Check the SMTP server/ FTP server/ NTS for any trouble.

Code: CE-03
Description: The specified server suspends response during transmission of images.
The specified server suspends response during transmission of images.
Causes: Improper connection of the network cable
An error occurs in the SMTP server/ FTP server/ NTS.
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check that the network cable is properly connected. Case 2 Cause An error occurs in the SMTP server/ FTP server/ NTS. Check and Troubleshooting Guides Check the SMTP server/ FTP server/ NTS for any trouble.

Code: CE-04
Description: The entered account name of the FTP server or the password for authentication is invalid.
The entered account name of the FTP server or the password for authentication is invalid.
Causes: Improper connection of the network cable
Improper registration of the account name or improper password registered in the FTP server as the destination
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check that the network cable is properly connected. Case 2 Cause Improper registration of the account name or improper password registered in the FTP server as the destination Check and Troubleshooting Guides Check the account name or the password registered in the FTP server as the destination.

Code: CE-05
Description: The entered directory of the FTP server is invalid.
The entered directory of the FTP server is invalid.
Causes: Improper connection of the network cable
Check for existence of the directory name in the FTP server registered as the destination.
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check that the network cable is properly connected. Case 2 Cause Check for existence of the directory name in the FTP server registered as the destination. Check and Troubleshooting Guides Check for existence of the directory name in the FTP server registered as the destination.

Code: CE-06
Description: The specified mail server (POP3) is not found.
The specified mail server (POP3) is not found. POP3 server access error
Causes: Improper connection of the network cable
Network setup trouble
An error occurs in the POP3 server.
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check connection of the network cable. Case 2 Cause Network setup trouble Check and Troubleshooting Guides 1) Check that the connected network supports TCP/IP protocol. 2) Check on the Web page that the POP3 server address is correctly set. 3) When the above address is described with the Hostname, check that the DNS server is properly set or not. Case 3 Cause An error occurs in the POP3 server. Check and Troubleshooting Guides Check for any error in the POP3 server.

Code: CE-07
Description: The entered account name of the POP3 server or the password for authentication is invalid.
POP3 server authentication check error
Causes: Improper connection of the network cable
Improper account name or password registered in the POP3 server
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check connection of the network cable. Case 2 Cause Improper account name or password registered in the POP3 server Check and Troubleshooting Guides Check that the account name or the password registered for the POP3 server is correct.

Code: CE-08
Description: The specified mail server (POP3) suspends response.
POP3 server time-out error
Causes: Improper connection of the network cable
An error occurs in the POP3 server.
Troubleshooting Guides: Case 1 Cause Improper connection of the network cable Check and Troubleshooting Guides Check connection of the network cable. Case 2 Cause An error occurs in the POP3 server. Check and Troubleshooting Guides Check for any error in the POP3 server.

Code: E6-11
Description: CIS shading trouble (White correction)
When the power is turned on or when the proper gain setup value is not obtained with SIM 63-2 CIS shading (Retry number: 256 times): CIS white reference plate scan level is abnormal when the lamp is lighted.
Causes: Defective installation of the harness to the CIS unit CIS unit abnormality
Reference white plate dirt
CIS lighting trouble
Scanner PWB abnormality
Troubleshooting Guides: Case 1 Cause Defective installation of the harness to the CIS unit CIS unit abnormality Check and Troubleshooting Guides CIS unit harness check Case 2 Cause Reference white plate dirt Check and Troubleshooting Guides Clean the reference white plate. Case 3 Cause CIS lighting trouble Check and Troubleshooting Guides Use SIM 5-3 to check the light quantity of CIS. Case 4 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

Code: E6-14
Description: CIS communication trouble
When an error occurs in an access check to the CIS-ASIC on turning on the power or closing the DSFP cover. (Retry number: 5 times) Communication trouble between the scanner PWB and the CIS-ASIC. (Clock synchronization)
Causes: Defective installation of the harness to the CIS unit
CIS unit abnormality
Scanner PWB check
Troubleshooting Guides: Case 1 Cause Defective installation of the harness to the CIS unit Check and Troubleshooting Guides Check the harness connected to the CIS unit. Case 2 Cause CIS unit abnormality Check and Troubleshooting Guides CIS unit check Case 3 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

Code: E7-01
Description: System data trouble
While reading/writing the HDD system area data, the HDD returns an error response or no response at all for longer than 30 seconds.
Causes: No HDD is installed on the MFP control
PWB.HDD does not properly function.
MFP control PWB abnormality
Troubleshooting Guides: Case 1 Cause No HDD is installed on the MFP control PWB. Check and Troubleshooting Guides Check installation status of the HDD on the MFP control PWB. Case 2 Cause HDD does not properly function. Check and Troubleshooting Guides • CHECK connection between the HDD and MFP control. • Perform an HDD read/write test using SIM 62-2/3. • Replace HDD. Case 3 Cause MFP control PWB abnormality Check and Troubleshooting Guides Replace the MFP control PWB.

Code: E7-02
Description: Laser trouble
The BD signal from the LSU is kept OFF or ON. When the polygon motor rotation is started and three successive BDT signals of I/O ASIC are detected after forced lighting of laser.
Causes: The connector to the LSU or the harness in the LSU is disconnected or broken.
The polygon motor does not rotate properly.
The position of the laser home position sensor in the LSU is shifted.
A proper voltage is not supplied to the power line of the laser.
Defective lighting of the laser emitting diode
PCU PWB abnormality
MFP control ASIC PWB abnormality
Troubleshooting Guides: Case 1 Cause The connector to the LSU or the harness in the LSU is disconnected or broken. Check and Troubleshooting Guides Check for disconnection of the connector to the LSU. Case 2 Cause The polygon motor does not rotate properly. Check and Troubleshooting Guides Check that the polygon motor rotated properly or not. Case 3 Cause The position of the laser home position sensor in the LSU is shifted. Check and Troubleshooting Guides Use SIM 61-1 to check the LSU operation. Case 4 Cause A proper voltage is not supplied to the power line of the laser. Check and Troubleshooting Guides Replace the LSU unit. Case 5 Cause Defective lighting of the laser emitting diode Check and Troubleshooting Guides Check lighting of the laser emitting diode. Case 6 Cause PCU PWB abnormality Check and Troubleshooting Guides Replace the MFP control PWB. Case 7 Cause MFP control ASIC PWB abnormality Check and Troubleshooting Guides Replace the MFP control PWB.

Code: E7-03
Description: HDD trouble
Data abnormality in the HDD file management area (cluster chain corrupted) The HDD sends an error response or does not respond for 30 sec.
Causes: The HDD is not installed properly to the MFP control PWB.
The HDD of the MFP control PWB does not operate properly.
MFP control ASIC PWB abnormality
Troubleshooting Guides: Case 1 Cause The HDD is not installed properly to the MFP control PWB. Check and Troubleshooting Guides Check installation of the HDD to the MFP control PWB. Case 2 Cause The HDD of the MFP control PWB does not operate properly. Check and Troubleshooting Guides Check connection of the harness to the HDD of the MFP control PWB. Use SIM 62-2, -3 to check read/write of the HDD. Replace the HDD. Case 3 Cause MFP control ASIC PWB abnormality Check and Troubleshooting Guides Replace the MFP control PWB.

Code: E7-06
Description: Decode error trouble
A decode error occurs in making an image.
Causes: Garbled data in input from PCI to PM DM trouble Data are garbled in image compression/transfer.
MFP control ASIC PWB abnormality
Troubleshooting Guides: Case 1 Cause Garbled data in input from PCI to PM DM trouble Data are garbled in image compression/transfer. Check and Troubleshooting Guides Check installation of the PWB. (PCI bus) If the job at occurrence is FAX, check installation of the FAX PWB. For the other cases, check the MFP control PWB. Case 2 Cause MFP control ASIC PWB abnormality Check and Troubleshooting Guides Replace the HDD.

Code: E7-10
Description: CCD shading trouble (Black correction)
CCD black scan level abnormality when the copy lamp is turned off. When the proper offset setup value is not obtained at turning on the power or CCD shading with SIM 63-2.
Causes: Defective installation of the flat cable to the CCD unit
CCD unit abnormality
Scanner PWB abnormality
Troubleshooting Guides: Case 1 Cause Defective installation of the flat cable to the CCD unit Check and Troubleshooting Guides Check installation of the flat cable to the CCD unit. Case 2 Cause CCD unit abnormality Check and Troubleshooting Guides CCD unit check Case 3 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

Code: E7-11
Description: CCD shading trouble (White correction all pixel adjustment)
The CCD white reference plate scan level abnormality when lighting the copy lamp When the proper gain setup value is not obtained at turning on the power or CCD shading with SIM 63-2. (Retry number 256 times)
Causes: Mirror, lens, reference white plate dirt
Copy lamp lighting abnormality
Defective installation of the flat cable to the CCD unit Improper installation of the CCD unit CCD unit abnormality
Scanner PWB abnormality
Troubleshooting Guides: Case 1 Cause Mirror, lens, reference white plate dirt Check and Troubleshooting Guides Clean the mirror, the lens, and the reference white plate. Case 2 Cause Copy lamp lighting abnormality Check and Troubleshooting Guides Check the light quantity and lighting of the copy lamp. (SIM 5-3) Case 3 Cause Defective installation of the flat cable to the CCD unit Improper installation of the CCD unit CCD unit abnormality Check and Troubleshooting Guides CCD unit check Case 4 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

– Sharp MXM550N printer Error Codes and quick guide on repairing:

Code: E7-12
Description: CCD shading trouble (White correction center adjustment)
The CCD white reference plate scan level abnormality when lighting the copy lamp
When the proper gain setup value is not obtained at turning on the power or CCD shading with SIM 63-2. (Retry number 256 times)
Causes: Mirror, lens, reference white plate dirt
Copy lamp lighting abnormality
Defective installation of the flat cable to the CCD unit. Improper installation of the CCD unit 3 CCD unit abnormality.
Scanner PWB abnormality
Troubleshooting Guides: Case 1 Cause Mirror, lens, reference white plate dirt Check and Troubleshooting Guides Clean the mirror, the lens, and the reference white plate Case 2 Cause Copy lamp lighting abnormality Check and Troubleshooting Guides Check the light quantity and lighting of the copy lamp. (SIM 5-3) Case 3 Cause Defective installation of the flat cable to the CCD unit. Improper installation of the CCD unit 3 CCD unit abnormality. Check and Troubleshooting Guides CCD unit check Case 4 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

Code: E7-14
Description: CCD communication trouble
Communication trouble between the scanner PWB and the CCD-ASIC. (Clock synchronization) When an error occurs in the access check to the CCD-ASIC executed at turning on the power. (Retry number 5 times)
Causes: Defective installation of the harness connected to the CCD unit
CCD unit abnormality
Scanner PWB abnormality
Troubleshooting Guides: Case 1 Cause Defective installation of the harness connected to the CCD unit Check and Troubleshooting Guides Check the harness connected to the CCD unit. Case 2 Cause CCD unit abnormality Check and Troubleshooting Guides CCD unit check Case 3 Cause Scanner PWB abnormality Check and Troubleshooting Guides Scanner PWB check

Code: E7-50
Description: LSU connection trouble
The LSU connected does not conform to the machine specifications. When the combination of the pattern of an input port on the PCU and the pattern of a port connected to the LSU is not proper.
Causes: LSU connection trouble
PCU PWB trouble LSU trouble
Troubleshooting Guides: Case 1 Cause LSU connection trouble Check and Troubleshooting Guides Check connection between the PCU and the LSU and the harness. Case 2 Cause PCU PWB trouble LSU trouble Check and Troubleshooting Guides Check the LSU. Check the PCU.

Code: E7-55
Description: Incompatibility check (55ppm) (Engine (PCU) detection)
An error is detected in the internal incompatibility check in the engine (PCU).
Causes: PCU PWB trouble or a improper PCU PWB has been installed.
Troubleshooting Guides: Check the PCU PWB.

Code: E7-56
Description: Incompatibility check (62ppm) (Engine (PCU) detection)
An error is detected in the internal incompatibility check in the engine (PCU).
Causes: PCU PWB trouble or a improper PCU PWB has been installed.
Troubleshooting Guides: Check the PCU PWB.

Code: E7-57
Description: Incompatibility check (70ppm) (Engine (PCU) detection)
Incompatibility check trouble An error is detected in the internal incompatibility check in the engine (PCU).
Causes: PCU PWB trouble or a improper PCU PWB has been installed.
Troubleshooting Guides: Check the PCU PWB.

Code: E7-60
Description: Controller connection trouble
Incompatibility trouble between the controller and the engine
Causes: Improper combination of the controller PWB and the engine
Troubleshooting Guides: Check the MFP controller PWB.

Code: E7-65
Description: Incompatibility check (55ppm) (MFP controller detection)
An error is detected in the internal incompatibility check in the MFP control PWB.
Causes: MFP control PWB trouble
Troubleshooting Guides: Check the MFP control PWB

Code: E7-66
Description: Incompatibility check (62ppm) (MFP controller detection
An error is detected in the internal incompatibility check in the MFP control PWB.
Causes: MFP control PWB trouble
Troubleshooting Guides: Check the MFP control PWB

Code: E7-67
Description: Incompatibility check (70ppm) (MFP controller detection)
An error is detected in the internal incompatibility check in the MFP control PWB.
Causes: MFP control PWB trouble
Troubleshooting Guides: Check the MFP control PWB

Code: E7-80
Description: Communication trouble between the MFP control and the scanner (MFP control detection)
Communication establishment error/ framing/ parity/ protocol error. Follows the communication protocol specifications. Communication error, timing abnormality of the communication data and the communication signal line.
Causes: Defective connection of the slave unit PWB connector. Defective harness between the slave unit PWB and the MFP control PWB. Slave unit PWB mother board connector pin breakage.
Troubleshooting Guides: Check connection of the connector between the slave unit PWB and the MFP control PWB and the harness. Check grounding of the machine.

Code: E7-90
Description: MFP control-PCU communication trouble (MFP control detection)
Communication establishment error/ framing/ parity/ protocol error Follows the communication protocol specifications. Communication error, timing abnormality of the communication data and the communication signal line
Causes: Defective connection of the slave unit PWB connector. Defective harness between the slave unit PWB and the MFP control PWB. Slave unit PWB mother board connector pin breakage.
Troubleshooting Guides: Check connection of the connector between the slave unit PWB and the MFP control PWB and the harness. Check grounding of the machine.

Code: EE-EL
Description: Auto developer adjustment trouble (Overtoner error)
Described on the toner density control design sppecifications and the change request. When the average of 10 output values of the toner sensor (sampling data) after completion (3 min) of the auto development adjustment is smaller than 1.5V.
Causes: Toner density sensor trouble. Charging voltage and developing voltage trouble. Toner density trouble Developing unit trouble PCU PWB trouble.
Troubleshooting Guides: Use SIM 25-2 to perform the automatic developing adjustment.

Code: EE-EU
Description: Auto developer adjustment trouble (Undertoner error)
Described on the toner density control design specifications and the change request. When the average of 10 output values of the toner sensor (sampling data) after completion (3 min) of the auto development adjustment is smaller than 3.5V.
Causes: Toner density sensor trouble Charging voltage and developing voltage trouble Toner density trouble Developing unit trouble PCU PWB trouble
Troubleshooting Guides: Use SIM 25-2 to perform the automatic developing adjustment.

Code: F1-00
Description: Finisher communication trouble
An error in the communication line test after turning on the power or canceling the simulation. Communication error with the finisher. Follows the communication protocol specifications. Communication error, timing abnormality of the communication data and the communication signal line
Causes: Improper connection or disconnection of the connector or harness between the machine and the finisher.
Finisher control PWB trouble. Control PWB (PCU) trouble.
Malfunction caused by noises
Troubleshooting Guides: Case 1 Cause Improper connection or disconnection of the connector or harness between the machine and the finisher. Check and Troubleshooting Guides Check the connector and the harness in the communication line. Case 2 Cause Finisher control PWB trouble. Control PWB (PCU) trouble. Check and Troubleshooting Guides Replace the finisher control PWB or the PCU PWB. Case 3 Cause Malfunction caused by noises Check and Troubleshooting Guides Canceled by turning ON/ OFF the power.

Code: F1-02
Description: Finisher transport motor abnormality
When opening the shutter unit, the opening process is not completed in 1sec. When closing the shutter unit, the closing process is not completed in 1sec. When the tray lift unit is operating in the dangerous area, ‘Not closed state’ of the shutter close sensor is detected.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the transport motor operation.

Code: F1-03
Description: Finisher oscillation motor trouble
When opening the oscillation unit, the opening process is not completed in 1sec. When closing the oscillation unit, the closing operation is not completed in 3sec. When the tray lift unit is operating in the dangerous area, ‘Not closed state’ of the oscillation unit close sensor is detected. When controlling the oscillation unit speed, the encoder input cannot be detected within a specified time.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the motor operation.

Code: F1-08
Description: Finisher staple shift motor trouble
When the stapler shift motor does not move from the hope position in 4sec when operating the stapler shift motor. When the stapler shift motor does not return to the home position in 4sec when operating the stapler shift motor.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble operation.
Troubleshooting Guides: Use SIM 3-3 to check the staple shift motor

Code: F1-09
Description: Finisher load capacity sensor trouble
When the received data on performing the sensor test at turning on the power are outside the specified range. When the detected data on calculation of the correction value are outside the specified range.
Causes: Sensor breakage Harness disconnection Console finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-2 to check the sensor operation.

Code: F1-10
Description: Finisher/staple motor trouble
When the staple unit does not shift from HP within 0.5sec in staple process. When a stapler jam is detected and the staple motor is reversed, the staple motor does not return to HP in 0.5sec.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the staple shift motor operation.

Code: F1-11
Description: Finisher/pusher motor trouble
When learning the paper exit roller speed, the process is not completed in 10sec. When controlling the paper exit roller speed, an encoder input is not detected in a specified time.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the pusher motor operation and the paddle solenoid operation, or use SIM 3-2 to check the oomerang rotations sensor.

Code: F1-15
Description: Finisher tray lift motor trouble
When operating the tray lift unit, the process is not completed in 12sec. When the tray lift unit is lifting, the tray lift unit upper limit sensor ON is detected. When operating the tray lift unit, en encoder input is not detected in 0.2sec.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the elevator motor operation.

Code: F1-19
Description: Finisher/alignment motor trouble
When operating the alignment motor, it does not move from the home position in 2sec. When operating the alignment motor, it does not return to the home position in 2sec.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the motor operation.

Code: F1-31
Description: Finisher saddle folding sensor trouble
When the motor rotation speed (linear velocity) at every 200msec falls below the specified level. When moving to the home position, the home position sensor does not turn on within the specified time. When shifting from the home position to the lead edge, the home position sensor does not turn off within the specified time.
Causes: Sensor breakage Harness disconnection Console finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-2 to check the sensor operation.

Code: F1-32
Description: Finisher-saddle communication trouble
Communication error between the finisher and the saddle When the motor rotation speed (linear velocity) at every 200msec falls below the specified level. When moving to the home position, the home position sensor does not turn on within the specified time. When shifting from the home position to the lead edge, the home position sensor does not turn off within the specified time.
Causes: Improper connection or disconnection of the connector and the harness between the finisher and the saddle unit.
Finisher control PWB trouble Control PWB (PCU) trouble
Malfunction caused by noises
Troubleshooting Guides: Case 1 Cause Improper connection or disconnection of the connector and the harness between the finisher and the saddle unit. Check and Troubleshooting Guides Check the connector and the harness in the communication line. Case 2 Cause Finisher control PWB trouble Control PWB (PCU) trouble Check and Troubleshooting Guides Replace the finisher control PWB. Case 3 Cause Malfunction caused by noises Check and Troubleshooting Guides Canceled by turning ON/ OFF the power.

Code: F1-33
Description: Finisher/punch shift motor trouble
When operating the punch shift motor, it does not move from the home position in 4sec. When operating the punch shift motor, it does not return to the home position in 4sec.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the motor operation.

Code: F1-34
Description: Finisher/punch motor trouble
When learning the punch unit, it does not complete normally and does not return to the home position. When executing punching, it does not shift from the home position in 0.2sec, or it overruns to go into non-HP state. When operating the punch unit, the encoder input cannot be detected within 0.1sec.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Finisher control PWB trouble
Troubleshooting Guides: Use SIM 3-3 to check the motor operation.

Code: F1-37
Description: Finisher/ backup RAM trouble
When backup RAM data check sum is NG when turning on the power.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-38
Description: Finisher/punch backup ROM trouble
Punch unit backup RAM data are garbled.
Causes: Punch control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the punch control PWB.

Code: F1-41
Description: Finisher/saddle positioning plate motor trouble
The positioning motor HP sensor does not turn on within 1.33sec after starting the motor. The positioning motor HP sensor does not turn off within 1sec after starting the motor.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-42
Description: Finisher/saddle guide motor trouble
It does not return to the home position within the specified time from starting the guide motor. The HP sensor does not turn off within the specified time when shifting from the home position to the specified position.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-43
Description: Finisher/saddle alignment motor trouble
When shifting to the home position, the home position sensor does not turn on. The HP sensor does not turn off within the specified time when shifting from the home position to the specified position.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-44
Description: Finisher/saddle bottom staple motor trouble
The home position sensor does not turn off within the specified time after normal starting of the motor. The home positions sensor does not turn on within the specified time after reverse starting of the motor in recovery.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-45
Description: Finisher/saddle front staple motor trouble
The home position sensor does not turn off within the specified time after normal starting of the motor. The home positions sensor does not turn on within the specified time after reverse starting of the motor in recovery.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-46
Description: Finisher/saddle push motor trouble
When moving to the home position, the home position sensor does not turn on within the specified time. The push lead edge sensor does not turn on within the specified time after shifting from the home position. When shifting from the home position to the lead edge, the home position sensor does not turn off within the specified time. The lead edge sensor does not turn off within the specified time when shifting from the lead edge position to the home position. The motor RPM at every 50msec falls below the specified level. The lead edge sensor does not turn on within the specified time when shifting from the home position to the lead edge position.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-51
Description: Finisher/saddle sensor connector connection trouble
The connector connection detection input of the guide HP sensor is off. The connector connection detection input of the push lead edge sensor is off.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-52
Description: Finisher/micro switch trouble
With all cover PI (photo sensor) ON, the transport cover MS is off fort 1sec continuously from starting copying. With all cover PI (photo sensor) ON, the front cover MS is off fort 1sec continuously from starting copying. With all cover PI (photo sensor) ON, the paper exit cover MS is off fort 1sec continuously from starting copying.
Causes: Finisher control PWB trouble Malfunction caused by noises
Troubleshooting Guides: Replace the finisher control PWB.

Code: F1-60
Description: Finisher-inserter communication trouble
Finisher/inserter communication trouble
Causes: Improper connection or disconnection of the connector and the harness between the finisher and the inserter unit
Finisher control PWB trouble. Control PWB (PCU) trouble.
Malfunction caused by noises
Troubleshooting Guides: Case 1 Cause Improper connection or disconnection of the connector and the harness between the finisher and the inserter unit Check and Troubleshooting Guides Check the connector and the harness in the communication line. Case 2 Cause Finisher control PWB trouble. Control PWB (PCU) trouble. Check and Troubleshooting Guides Replace the finisher control PWB. Case 3 Cause Malfunction caused by noises Check and Troubleshooting Guides Canceled by turning ON/ OFF the power.

Code: F1-61
Description: Inserter/EEPROM trouble
Data read failure on turning on the power
Causes: EEPROM trouble Control circuit runaway due to noises
Inserter PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Control circuit runaway due to noises Check and Troubleshooting Guides Check that the EEPROM is properly installed. Replace the inserter PWB. Case 2 Cause Inserter PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the inserter PWB.

Code: F1-62
Description: Inserter/reverse sensor trouble
Auto adjustment failure on turning on the power
Causes: Harness disconnection. Inserter PWB trouble.
Troubleshooting Guides: Use SIM 3-2 to check the sensor operation.

Code: F2-00
Description: Toner control sensor open
When the toner sensor output value is detected as smaller than 0.5V or greater than 4.5V for 3 times continuously at every 500ms after completion of the auto development adjustment.
Causes: Connector harness trouble Connector not connected.
Troubleshooting Guides: Check connection of the toner control sensor. Check connection of the connector harness to the main PWB. Check for disconnection of the harness.

Code: F2-02
Description: Toner supply abnormality
Toner remains in the toner bottle when undertoner is detected by the toner concentration sensor in the developing unit.
Causes: Toner concentration sensor trouble. Toner remaining quantity sensor trouble. Connector harness trouble for the above sensors.
Troubleshooting Guides: Check connector of hopper unit toner motor (TM1) Check connector of toner bottle toner motor (TM2) Check connection of the connector harnesses to the main PWB. Check broken harness for above connections. Check output of the toner concentration sensor (SIM25-1). Check output of the toner remaining quantity sensor (SIM10-2).

Code: F2-04
Description: Improper cartridge (Life cycle error, etc.)
An improper toner bottle is inserted. CRUM (IC chip trouble)
Causes: IC chip trouble Improper cartridge
Troubleshooting Guides: Insert a proper cartridge.

Code: F2-05
Description: CRUM error
Communication with the IC chip cannot be made. Data write failure to the CRUM or data read failure from the CRUM occurs 3 times continuously except for toner cartridge installation detection.
Causes: IC chip trouble Improper cartridge
Troubleshooting Guides: Insert a proper cartridge.

Code: F2-06
Description: CRUM ID error
IC chip trouble
Causes: Improper cartridge
Troubleshooting Guides: Insert a proper cartridge.

Code: F2-31
Description: Process control trouble (Photoconductor surface reflection rate abnormality)
Before starting process control, the drum surface is read by the image density sensor to make the sensor gain adjustment so that the output is fixed to a certain level. Though the sensor gain is changed, the output is not fixed to a certain level.
Causes: Image density sensor trouble
Troubleshooting Guides: Use SIM 44-02 to perform the process control sensor gain adjustment.

Code: F2-32
Description: Process control trouble (Drum marking scan trouble)
The drum marking size, density, or the number of units is improper.
Causes: Drum marking sensor trouble
Improper connection of the harness between the PCU PWB and the drum marking sensor
The drum marking sensor is dirty. OPC drum cleaning trouble
Troubleshooting Guides: Case 1 Cause Drum marking sensor trouble Check and Troubleshooting Guides Use SIM 44-02 to perform the process control sensor gain adjustment. Case 2 Cause Improper connection of the harness between the PCU PWB and the drum marking sensor Check and Troubleshooting Guides If ‘Error’ is displayed, it may be considered as a breakdown. Check the sensor and the harness. Case 3 Cause The drum marking sensor is dirty. OPC drum cleaning trouble Check and Troubleshooting Guides If the adjustment is completed, check the drum surface conditions.

Code: F2-37
Description: Drum marking sensor gain adjustment error
Before starting process control, the drum marking area surface is read by the sensor to make the sensor gain adjustment so that the output is fixed to a certain level. Though the sensor gain is changed, the output is not fixed to a certain level.
Causes: Drum marking sensor trouble
Improper connection of the harness between the PCU PWB and the drum marking sensor
The drum marking sensor is dirty. OPC drum cleaning trouble
Troubleshooting Guides: Case 1 Cause Drum marking sensor trouble Check and Troubleshooting Guides Use SIM 44-02 to perform the process control sensor gain adjustment. Case 2 Cause Improper connection of the harness between the PCU PWB and the drum marking sensor Check and Troubleshooting Guides If ‘Error’ is displayed, it may be considered as a breakdown. Check the sensor and the harness. Case 3 Cause The drum marking sensor is dirty. OPC drum cleaning trouble Check and Troubleshooting Guides If the adjustment is completed, check the drum surface conditions.

Code: F2-39
Description: Process thermistor breakdown
When the input value of the process thermistor is detected as 235 or greater or 22 or smaller for 3 times continuously.
Causes: Improper connection of the process thermistor harness.
Process thermistor trouble
PCU PWB trouble
Troubleshooting Guides: Case 1 Cause Improper connection of the process thermistor harness. Check and Troubleshooting Guides Check connection of the connector and the harness of the process thermistor. Case 2 Cause Process thermistor trouble Check and Troubleshooting Guides Check the process thermistor. Case 3 Cause PCU PWB trouble Check and Troubleshooting Guides Check the PCU PWB.

Code: F2-46
Description: Developing thermistor breakdown
When the input value of the process thermistor is detected as 244 or greater or 20 or smaller for 3 times continuously
Causes: Developing thermistor harness connection trouble
Developing thermistor harness trouble
PCU PWB trouble
Troubleshooting Guides: Case 1 Cause Developing thermistor harness connection trouble Check and Troubleshooting Guides Check connection of the connector and the harness of the developing thermistor. Case 2 Cause Developing thermistor harness trouble Check and Troubleshooting Guides Check the developing thermistor Case 3 Cause PCU PWB trouble Check and Troubleshooting Guides Check the PCU PWB.

Code: F2-47
Description: Room temperature thermistor breakdown
When the input value of the process thermistor is detected as 235 or greater or 22 or smaller for 3 times continuously.
Causes: Improper connection of the room temperature thermistor harness.
Room temperature thermistor trouble
PCU PWB trouble
Troubleshooting Guides: Case 1 Cause Improper connection of the room temperature thermistor harness. Check and Troubleshooting Guides Check connection of the connector and the harness of the process thermistor. Case 2 Cause Room temperature thermistor trouble Check and Troubleshooting Guides Check the room temperature thermistor. Case 3 Cause PCU PWB trouble Check and Troubleshooting Guides Check the PCU PWB.

Code: F2-48
Description: Developing humidity sensor break down
When the output value of the development humidity sensor is detected as 38 or smaller or 255 or greater. The output value is the average value of 5 sampling data in the interval of 100ms.
Causes: Developing humidity sensor harness connection trouble
Developing humidity sensor trouble
PCU PWB trouble
Troubleshooting Guides: Case 1 Cause Developing humidity sensor harness connection trouble Check and Troubleshooting Guides Check connection of the connector and the harness of the developing humidity sensor. Case 2 Cause Developing humidity sensor trouble Check and Troubleshooting Guides Check the developing humidity sensor Case 3 Cause PCU PWB trouble Check and Troubleshooting Guides Check the PCU PWB.

Code: F3-12
Description: Machine tray 1 lift-up trouble
PED does not turn on within the specified time. LUD does not turn on within the specified time. The trouble occurs 3 times continuously that the upper limit sensor does not turn on by lift-up operation for 21sec when inserting a tray or for 2sec when printing. For the first and the second times, guide the user to pull out the tray in case of a tray size error.
Causes: PED, LUD trouble No. 1 tray lift-up motor trouble Improper connection of the harness of the PCU PWB, the lift-up unit, and the paper feed unit
Troubleshooting Guides: Check the harness and connector of PED and LUD Lift-up trouble unit check. Use SIM 15 to cancel the trouble.

Code: F3-22
Description: Machine tray 2 lift-up trouble
MCPED does not turn on within the specified time. MCLUD does not turn on within the specified time. The trouble occurs 3 times continuously that the upper limit sensor does not turn on by lift-up operation for 21sec when inserting a tray or for 2sec when printing. For the first and the second times, guide the user to pull out the tray in case of a tray size error.
Causes: MCPED, MCLUD trouble No. 2 tray lift-up motor trouble Improper connection of the harness of the PCU PWB, the lift-up unit, and the paper feed unit
Troubleshooting Guides: Check the harness and the connector of MCPED and MCLUD. Lift-up trouble unit check. Use SIM 15 to cancel the trouble.

Code: F3-32
Description: Machine tray 3 lift-up trouble
MCPED does not turn on within the specified time. MCLUD does not turn on within the specified time. The trouble occurs 3 times continuously that the upper limit sensor does not turn on by lift-up operation for 10sec when inserting a tray or for 2sec when printing. For the first and the second times, guide the user to pull out the tray in case of a tray size error.
Causes: MCPED, MCLUD trouble No. 3 tray lift-up motor trouble Improper connection of the harness of the PCU PWB, the lift-up unit, and the paper feed unit
Troubleshooting Guides: Check the harness and the connector of MCPED and MCLUD. Lift-up trouble unit check

Code: F3-42
Description: Machine tray 4 lift-up trouble
MCPED does not turn on within the specified time. MCLUD does not turn on within the specified time. The trouble occurs 3 times continuously that the upper limit sensor does not turn on by lift-up operation for 10sec when inserting a tray or for 2sec when printing. For the first and the second times, guide the user to pull out the tray in case of a tray size error.
Causes: MCPED, MCLUD trouble No. 4 tray lift-up motor trouble. Improper connection of the harness of the PCU PWB, the lift-up unit, and the paper feed unit.
Troubleshooting Guides: Check the harness and the connector of MCPED and MCLUD. Lift-up trouble unit check.

Code: F4-38
Description: 38V voltage trouble
38V voltage falls or rises. When the 38V MON signal is not turned on in 50ms after turning on the INTRP.
Causes: Improper connection or disconnection of the connector and the harness
PCU PWB trouble Power unit trouble
Troubleshooting Guides: Case 1 Cause Improper connection or disconnection of the connector and the harness Check and Troubleshooting Guides Check the connector and the harness of the power line. Case 2 Cause PCU PWB trouble Power unit trouble Check and Troubleshooting Guides Check 38V power source in the power unit and the PCU PWB.

Code: F6-00
Description: MFP control-FAX communication trouble (MFP control detection)
The booting sequence by the command line (9600bps, serial) is not completed normally. Communication establishment error/ framing/ parity/protocol error
Causes: Defective connection of the slave unit PWB connector. Defective harness between the slave unit PWB and the MFP control PWB. Slave unit PWB mother board connector pin breakage.
Slave unit ROM trouble/no ROM/ Reversed
insertion of ROM/ ROM pin breakage
Troubleshooting Guides: Case 1 Cause Defective connection of the slave unit PWB connector. Defective harness between the slave unit PWB and the MFP control PWB. Slave unit PWB mother board connector pin breakage. Check and Troubleshooting Guides Check connection of the connector between the slave unit PWB and the MFP control PWB and the harness. Case 2 Cause Slave unit ROM trouble/no ROM/ Reversed insertion of ROM/ ROM pin breakage Check and Troubleshooting Guides Check the ROM on the slave unitPWB.

Code: F6-01
Description: FAX Flash memory trouble (MFP control detection)
The flash memory inserted to the FAX I/F PWB could not be cleared.
Causes: The flash memory could not be cleared.
Troubleshooting Guides: FAX image save flash memory check. Use SIM 66-10 to clear the expansion flash memory.

Code: F6-04
Description: FAX modem operation abnormality
The initializing process of the modem chip in the FAX PWB is not completed normally.
Causes: SW101 in the FAX PWB tries to perform normal operation on the boot side.
FAX PWB modem chip operation trouble
Troubleshooting Guides: Case 1 Cause SW101 in the FAX PWB tries to perform normal operation on the boot side. Check and Troubleshooting Guides Set SW101 on the FAX PWB to other than the boot side, and turn on the power again. Case 2 Cause FAX PWB modem chip operation trouble Check and Troubleshooting Guides Replace the FAX PWB.

Code: F6-20
Description: FAX write protect cancel
The write protect jumper of the FAX interface PWB is released.
Causes: The FAX write protect pin is set to Write Enable.
FAX interface PWB trouble FAX PWB trouble
Troubleshooting Guides: Case 1 Cause The FAX write protect pin is set to Write Enable. Check and Troubleshooting Guides Check the write protect pin in the FAX interface PWB. Case 2 Cause FAX interface PWB trouble FAX PWB trouble Check and Troubleshooting Guides Replace the FAX PWB. Replace the FAX interface PWB.

Code: F6-21
Description: Abnormal combination of the TEL/LIU PWB and the FAX soft switch
Combination error of TEL/LIU PWB and software If the destination of the installed TEL/LIU PWB differs from that of the FAX soft switch, it is judged as an error. Or when the TEL/LIU PWB is not a new one for a new MDMC PWB.
Causes: The destination of the installed TEL/LIU PWB differs. The FAX PWB information (soft switch) differs.
TEL/LIU PWB trouble
The TEL/LIU PWB is not a new one.
Troubleshooting Guides: Case 1 Cause The destination of the installed TEL/LIU PWB differs. The FAX PWB information (soft switch) differs. Check and Troubleshooting Guides Check the destination of the TEL/LIU PWB. Check the FAX PWB information (soft switch). Case 2 Cause TEL/LIU PWB trouble Check and Troubleshooting Guides Replace the TEL/LIU PWB. Case 3 Cause The TEL/LIU PWB is not a new one. Check and Troubleshooting Guides Replace the TEL/LIU PWB with a new one.

Code: F6-97
Description: FAX-BOX incompatibility trouble
The FAX-BOX PWB is not one for the main unit. (FAX detection) If the FAX-BOX modem controller PWB information (hard detection) is not for the main unit, it is judged as an error.
Causes: Because the FAX-BOX modem controller PWB information (hard detection) is not for the main unit.
Troubleshooting Guides: Check the FAX-BOX modem controller PWB. Replace it with a modem controller PWB for the main unit.

Code: F6-98
Description: Combination error of the FAX-BOX destination information and the machine destination information
When the destination information stored in the FAX-BOX EEPROM is compared with that of the machine, and if the combination is improper, it is judged as an error.
Causes: Because of improper combination between the destination information stored in the EEPROM on the FAX-BOX PWB and that of the machine (set with SIM 26-6).
Troubleshooting Guides: Check the destination of the FAX-BOX. Check the machine destination with SIM 26-6. Use a proper combination of the machine and the FAX-BOX.

Code: F7-01
Description: FAX board EEPROM read/write error
ACK from the EEPROM cannot be checked.
Causes: EEPROM trouble FAX PWB EEPROM access circuit trouble
Troubleshooting Guides: Replace the EEPROM. Re-setup the soft SW.

Code: H2-00
Description: Thermistor open/Fusing unit not installed (HL1)
Thermistor open (An input voltage of 4.6V or above is detected.) Fusing unit not installed
Causes: Thermistor trouble. Control PWB trouble Improper connection of the fusing section connector. AC power trouble. Fusing unit not installed.
Troubleshooting Guides: Check the harness and the connector between the thermistor and the control PWB. Use SIM 14 to clear the self diag display.

Code: H2-01
Description: Thermistor open/Fusing unit not installed (HL2)
Thermistor open (An input voltage of 4.6V or above is detected.) Fusing unit not installed
Causes: Thermistor trouble Control PWB trouble Improper. connection of the fusing section connector. AC power trouble. Fusing unit not installed.
Troubleshooting Guides: Check the harness and the connector between the thermistor and the control PWB. Use SIM 14 to clear the self diag display.

Code: H2-02
Description: Thermistor open/Fusing unit not installed (HL3)
Thermistor open (An input voltage of 4.6V or above is detected.) Fusing unit not installed
Causes: Thermistor trouble. Control PWB trouble. Improper connection of the fusing section connector. AC power trouble. Fusing unit not installed.
Troubleshooting Guides: Check the harness and the connector between the thermistor and the control PWB. Use SIM 14 to clear the self diag display.

Code: H3-00
Description: Fusing section high temperature trouble (HL1)
The fusing temperature exceeds 241.5 °C. (An input voltage of 1.3V or less is detected.) When fusing temperature control is started and a temperature of 242 °C is detected 3 times continuously in sampling of 250 msec interval. (In the interval of 150ms)
Causes: Thermistor trouble Control PWB trouble Improper connection of the fusing section connector AC power trouble
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp keeps ON. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H3-01
Description: Fusing section high temperature trouble (HL2)
The fusing temperature exceeds 241.5 °C. (An input voltage of 1.3V or less is detected.) When fusing temperature control is started and a temperature of 242 °C is detected 3 times continuously in sampling of 250 msec interval. (In the interval of 150ms)
Causes: Thermistor trouble. Control PWB trouble.
Improper connection of the fusing section
connector. AC power trouble.
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp keeps ON. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H3-02
Description: Fusing section high temperature trouble (HL3)
The fusing temperature exceeds 241.5 °C. (An input voltage of 1.3V or less is detected.) When fusing temperature control is started and a temperature of 242 °C is detected 3 times continuously in sampling of 250 msec interval. (In the interval of 150ms)
Causes: Thermistor trouble Control PWB trouble Improper connection of the fusing section connector AC power trouble
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp keeps ON. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H4-00
Description: Fusing section low temperature trouble (HL1)
The set temperature is not reached within the specified time (normally 3 min or 5 min in the curl prevention mode) after turning on the power relay. When the heater lamp is not turned off in 4 min after starting the warm-up operation. When the set value of -40°C is detected for 5 times continuously in the specified interval after completion of the warm-up operation. (In the interval of 150ms)
Causes: Thermistor trouble Heater lamp trouble
Control PWB trouble Thermostat trouble
AC power trouble Interlock switch
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp does not turn on. • Check for disconnection of the heater lamp or the thermostat. • Check the interlock switch. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H4-01
Description: Fusing section low temperature trouble (HL2)
The set temperature is not reached within the specified time (normally 3 min or 5 min in the curl prevention mode) after turning on the power relay. When the heater lamp is not turned off in 4 min after starting the warm-up operation. When the set value of -40°C is detected for 5 times continuously in the specified interval after completion of the warm-up operation. (In the interval of 150ms)
Causes: Thermistor trouble Heater lamp trouble
Control PWB trouble Thermostat trouble
AC power trouble Interlock switch
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp does not turn on. • Check for disconnection of the heater lamp or the thermostat. • Check the interlock switch. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H4-02
Description: Fusing section low temperature trouble (HL3)
The set temperature is not reached within the specified time (normally 3 min or 5 min in the curl prevention mode) after turning on the power relay. When the heater lamp is not turned off in 4 min after starting the warm-up operation. When the set value of -40°C is detected for 5 times continuously in the specified interval after completion of the warm-up operation. (In the interval of 150ms)
Causes: Thermistor trouble Heater lamp trouble Control PWB trouble Thermostat trouble AC power trouble Interlock switch
Troubleshooting Guides: Use SIM 5-2 to check flashing of the heater lamp. When the lamp flashes normally. • Check the thermistor and the harness. • Check the thermistor input circuit on the control PWB. When the lamp does not turn on. • Check for disconnection of the heater lamp or the thermostat. • Check the interlock switch. • Check the AC PWB and the lamp control circuit on the control PWB. Use SIM 14 to cancel the trouble

Code: H5-01
Description: 5-times continuous POD notreached JAM detection
When POD1 not-reached jam is detected 5-times continuously. POD1 jam counter is backed up and used in a print job after turning on the power. The counter is cleared when POD1 jam does not occur in a job or when the trouble is canceled.
Causes: The fusing jam is not canceled completely. (Jam paper remains.)
POD1 sensor trouble, or harness connection trouble
Fusing unit installation trouble
Troubleshooting Guides: Case 1 Cause The fusing jam is not canceled completely. (Jam paper remains.) Check and Troubleshooting Guides Check for jam paper in the fusing section. (Winding, etc.) Case 2 Cause POD1 sensor trouble, or harness connection trouble Check and Troubleshooting Guides Check the PODC1 sensor harness and installation of the fusing unit. Case 3 Cause Fusing unit installation trouble Check and Troubleshooting Guides Use SIM 14 to cancel the trouble

Code: L1-00
Description: Scanner feed trouble
Scanner feed is not completed within the specified time. When MHP Soft is not detected within 2 sec after shifting the mirror base unit in the feeding direction.
Causes: Scanner unit trouble The scanner wire is disconnected.
Troubleshooting Guides: Use SIM 1-1 to check scanning operation.

Code: L3-00
Description: Scanner return trouble
Scanner return is not completed within the specified time. MHPSon is not detected within 10sec after starting the mirror base unit in the return direction.
Causes: Scanner unit trouble The scanner wire is disconnected.
Troubleshooting Guides: Use SIM 1-1 to check scanning operation.

Code: L4-01
Description: Main motor lock detection
When it is detected for 3 times continuously in the interval of 500ms after ignoring the main motor drive for 600ms.
Causes: Main motor trouble
Improper disconnection of the harness between the PCU PWB and the main motor Control circuit trouble
Troubleshooting Guides: Case 1 Cause Main motor trouble Check and Troubleshooting Guides Use SIM 25-1 to check the main motor operation. Case 2 Cause Improper disconnection of the harness between the PCU PWB and the main motor Control circuit trouble Check and Troubleshooting Guides Check the harness and the connector between the PCU PWB and the main motor.

Code: L4-02
Description: Drum motor lock detection
The motor lock signal is detected for 1.5sec during rotation of the drum motor. When the motor lock signal is detected for 3 times continuously in the interval of 500ms after 900ms of rotation start.
Causes: Drum motor trouble
Improper connection of the harness between the PCU PWB and the drum motor Control circuit trouble
Troubleshooting Guides: Case 1 Cause Drum motor trouble Check and Troubleshooting Guides Use SIM 25-1 to check the drum motor operation. Case 2 Cause Improper connection of the harness between the PCU PWB and the drum motor Control circuit trouble Check and Troubleshooting Guides Check the harness and the connector of the PCU PWB, and the drum motor.

Code: L4-03
Description: Fusing motor lock detection
When it is detected for 3 times continuously in the interval of 500ms after ignoring the fusing motor drive start for 600ms.
Causes: Main motor troubleI
mproper connection of the harness between the PCU PWB and the fusing motor Control circuit trouble
Troubleshooting Guides: Case 1 Cause Main motor trouble Check and Troubleshooting Guides Use SIM 25-1 to check the fusing motor operation. Case 2 Cause Improper connection of the harness between the PCU PWB and the fusing motor Control circuit trouble Check and Troubleshooting Guides Check connection of the harness and the connector between the PCU PWB and the fusing motor.

Code: L4-04
Description: Developing motor lock detection
The motor lock signal is detected for 1.5sec during rotation of the developing motor. When the motor lock signal is detected for 3 times continuously in the interval of 500ms after 900ms of rotation start.
Causes: Developing motor trouble
Improper connection of the harness between the PCU PWB and the developing motor. Control circuit trouble.
Troubleshooting Guides: Case 1 Cause Developing motor trouble Check and Troubleshooting Guides Use SIM 6-1 to check the developing motor operation. Case 2 Cause Improper connection of the harness between the PCU PWB and the developing motor. Control circuit trouble. Check and Troubleshooting Guides Check the harness and the connector between the PCU PWB and the developing motor.

Code: L4-06
Description: Transfer belt separation motor trouble detection
Transfer belt separation motor trouble detection The transfer belt home position sensor ON/OFF is not detected within the specified time (4 sec) during operation of the transfer belt (separation, contact).
Causes: Transfer belt separation motor trouble
Improper connection of the harness between the PCU PWB and the transfer belt separation motor. Control circuit trouble
Troubleshooting Guides: Case 1 Cause Transfer belt separation motor trouble Check and Troubleshooting Guides Use SIM 6-1 to check the transfer belt motor operation. Case 2 Cause Improper connection of the harness between the PCU PWB and the transfer belt separation motor. Control circuit trouble Check and Troubleshooting Guides Check connection of the harness and the connection of the harness between the PCU PWB and the transfer belt separation motor.

Code: L4-30
Description: Controller fan motor lock detection
The motor lock signal is detected during rotation of the controller fan motor. The motor lock signal is detected during rotation of the HDD fan motor.
Causes: Fan motor trouble
Improper connection of the harness between the controller PWB and the fan motor. Control circuit trouble
Troubleshooting Guides: Case 1 Cause Fan motor trouble Check and Troubleshooting Guides Use SIM 6-2 to check the fan motor operation. Case 2 Cause Improper connection of the harness between the controller PWB and the fan motor. Control circuit trouble Check and Troubleshooting Guides Check the harness and the connector between the controller PWB and the fan motor.

Code: L4-31
Description: Paper discharging fan trouble
When the detected value of the temperature sensor (TH_EX) in the paper exit reverse unit is greater than the specified level for 2 times continuously in the interval of 30sec. When 100°C (value of 235) of the paper exit thermistor is detected for 3 times continuously. (In the interval of 100ms)
Causes: Fan motor trouble
PCU PWB, harness connection between fan and motor trouble PCU circuit trouble
Thermistor (TH_EX) trouble
Troubleshooting Guides: Case 1 Cause Fan motor trouble Check and Troubleshooting Guides Use SIM 6-2 to check the fan motor operation. Case 2 Cause PCU PWB, harness connection between fan and motor trouble PCU circuit trouble Thermistor (TH_EX) trouble Check and Troubleshooting Guides Check the PCU PWB, the harness between fan and motor, and the connector.

Code: L6-10
Description: Polygon motor lock detection
It is judged that the polygon motor lock signal of the LSU is not outputted. The polygon motor lock signal is checked in an interval of 10sec after starting the polygon motor, and it is found that the olygon motor is not rotating normally.
Causes: Polygon motor trouble
Disconnection or breakage of the LSU connector or the harness in the LSU
Troubleshooting Guides: Case 1 Cause Polygon motor trouble Check and Troubleshooting Guides Use SIM 61-1 to check the polygon motor operation. Case 2 Cause Disconnection or breakage of the LSU connector or the harness in the LSU Check and Troubleshooting Guides Check connection of the harness and the connector. Replace the LSU.

Code: L8-01
Description: No full wave signal
The full wave signal is not detected. When the FWS signal is not varied for 120ms when supplying the power.
Causes: Disconnection or breakage of the PCU PWB connector or the harness in the power unit
PCU PWB trouble
12V power source trouble
Troubleshooting Guides: Case 1 Cause Disconnection or breakage of the PCU PWB connector or the harness in the power unit Check and Troubleshooting Guides Check connection of the harness and the connector. Case 2 Cause PCU PWB trouble Check and Troubleshooting Guides Replace the PCU PWB. Case 3 Cause 12V power source trouble Check and Troubleshooting Guides Replace the power unit. Replace the controller connection mother board.

Code: PF-00
Description: RIC copy inhibit command receive
The copy inhibit command is received from the RIC (host). (By PPC communication standards.)
Causes: Judged by the host.
Troubleshooting Guides: Notification to the host

Code: U1-01
Description: FAX battery abnormality
FAX backup SRAM battery voltage fall. When the battery capacity is less than the threshold value (fixed by the hardware), it is judged as an error. (Insufficient capacity of the SRAM backup battery)
Causes: Battery life
Battery circuit trouble
Troubleshooting Guides: Case 1 Cause Battery life Check and Troubleshooting Guides Check that the battery voltage is about 2.5V or above. Case 2 Cause Battery circuit trouble Check and Troubleshooting Guides Check the battery circuit.

Code: U1-02
Description: RTC read error (combined use as FAX, on MFP control PWB)
The read value from the RTC on the MFP control PWB is abnormal such as ‘EE’h.
Causes: RTC circuit trouble
Battery voltage fall
Battery circuit trouble
Troubleshooting Guides: Case 1 Cause RTC circuit trouble Check and Troubleshooting Guides Make the time setup again with the key operation and check that the time advances normally. Check the RTC circuit. Case 2 Cause Battery voltage fall Check and Troubleshooting Guides Check that the battery voltage is about 2.5V or above. Case 3 Cause Battery circuit trouble Check and Troubleshooting Guides Check the battery circuit.

Code: U2-00
Description: EEPROM read/write error (MFP control)
EEPROM write error (without retry) EEPROM magic number error.
Causes: EEPROM trouble
Insertion of EEPROM which is not initialized
MFP control PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Insertion of EEPROM which is not initialized Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the MFP control PWB.

Code: U2-11
Description: Counter check sum error (MFP control)
EEPROM counter area checksum error. (If this error occurs, the process will retrieve for effective data within 8 blocks.)
Causes: EEPROM trouble
Control circuit runaway due to noises
MFP control PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the MFP control PWB.

Code: U2-12
Description: Adjustment value check sum error (MFP control)
EEPROM counter area checksum error (If this error occurs, the process will retrieve for effective data within 8 blocks.)
Causes: EEPROM trouble
Control circuit runaway due to noises
MFP control PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the MFP control PWB.

Code: U2-22
Description: SRAM memory check sum error (MFP control)
SRAM check sum error when turning on the power. (If this error occurs, initialize the one-touch dial and the FAX soft switches.)
Causes: SRAM trouble
Control circuit runaway due to noises
MFP control PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause SRAM trouble Check and Troubleshooting Guides Initialize the communication management table registered in the SRAM and the FAX soft switch. Since the registered data are deleted, register the data again. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the MFP control PWB.

Code: U2-23
Description: SRAM memory individual data check sum error
Check sum error for every individual data in SRAM of the MFPC section when turning on the power (If this error occurs, initialize the data related to the check sum error. (Communication management table, sender’s information, etc.))
Causes: SRAM trouble
Control circuit runaway due to noises
MFP control PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause SRAM trouble Check and Troubleshooting Guides Automatically initialize the data related to the check sum error by turning OFF/ON the power. Since the registered data are deleted, register the data again. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the MFP control PWB.

Code: U2-50
Description: HDD section individual data check sum error (MFP control)
Check sum error for every individual data in HDD of the MFPC section when turning on the power
(If this error occurs, initialize the data related to the check sum error. (One-touch, group, program, etc.))
Causes: HDD write/read error
Control circuit runaway due to noises
MFP control PWB HDD access circuit trouble
Troubleshooting Guides: Case 1 Cause HDD write/read error Check and Troubleshooting Guides Automatically initialize the data related to the check sum error by turning OFF/ON the power. Since the registered data are deleted, register the data again. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause MFP control PWB HDD access circuit trouble Check and Troubleshooting Guides Replace the HDD. Replace the MFP control PWB.

Code: U2-80
Description: EEPROM read/write error (Scanner)
EEPROM communication trouble (NACK detection) Retry 3 times
Causes: EEPROM trouble
Insertion of EEPROM which is not initialized
Scanner PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Insertion of EEPROM which is not initialized Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause Scanner PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the scanner PWB.

Code: U2-81
Description: Memory check sum error (Scanner)
When counter data sum error is detected.
Causes: EEPROM trouble
Control circuit runaway due to noises
Scanner PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause Scanner PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the scanner PWB.

Code: U2-90
Description: EEPROM read/write error (PCU)
EEPROM communication trouble (NACK detection) Retry 3 times
Causes: EEPROM trouble
Insertion of EEPROM which is not initialized
PCU PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Insertion of EEPROM which is not initialized Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause PCU PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the PCU PWB.

Code: U2-91
Description: Memory check sum error (PCU)
When POF data/counter data sum error is detected.
Causes: EEPROM trouble
Control circuit runaway due to noises
PCU PWB EEPROM access circuit trouble
Troubleshooting Guides: Case 1 Cause EEPROM trouble Check and Troubleshooting Guides Check that the EEPROM is properly installed. In the simulation to prevent against delete of the counter data/adjustment values, write down the counter/adjustment values. Case 2 Cause Control circuit runaway due to noises Check and Troubleshooting Guides Use SIM 16 to cancel the U2 trouble. Case 3 Cause PCU PWB EEPROM access circuit trouble Check and Troubleshooting Guides Replace the PCU PWB.

Code: U5-30
Description: DSPF tray lift-up trouble
Lift-up trouble is detected 5 times continuously.
Causes: STUD/STLD trouble. STUD does not turn on within the specified time. STLD does not turn off within the specified time.
Troubleshooting Guides: Check the harness and the connector of the STUD and STLD. Lift-up trouble unit check

Code: U5-31
Description: DSPF tray lift-down trouble
STLD does not turn off within the specified time.
Causes: STUD/STLD trouble. STUD does not turn on within the specified time. STLD does not turn off within the specified time.
Troubleshooting Guides: Check the harness and the connector of the STUD and STLD. Lift-up trouble unit check

Code: U6-09
Description: LCC lift motor trouble
• The upper limit sensor is not turned on within 24sec from starting the liftup motor. • The encoder input is not made within 0.2sec during rotation of the liftup motor. The upper limit SW is turned on during rotation of the liftup motor. When the above trouble occurs for 3 times continuously. • For the first time and the second time, it is a tray size error and the user pulls the tray. When the trouble occurs 3 time continuously that the upper limit sensor does not turn on.
Causes: Sensor trouble LCC control PWB trouble. Gear breakage. Lift motor trouble.
Troubleshooting Guides: Use SIM to check the sensor detection. Use SIM to check the lift motor operation. Use SIM 15 to cancel the trouble.

Code: U6-20
Description: LCC communication trouble
Communication trouble with the LCC. Follows the communication protocol specifications. Communication error, timing abnormality of the communication data and the communication signal line
Causes: Improper connection or disconnection of the connector and the harness. Desk control PWB trouble Control PWB (PCU) trouble. Malfunction caused by noises
Troubleshooting Guides: Canceled by turning ON/OFF the power. Check the connector and the harness in the communication line.

Code: U6-21
Description: LCC transport motor trouble
The lock detection signal is detected continuously for 1sec after delay of 1sec from start of the motor. When the motor lock detection signal is continued for 1sec after 1sec delay from starting the motor. For the first time, it is regarded as a Jam and the machine is stopped. When two errors are continued, it is regarded as a trouble.
Causes: Motor lock Motor RPM abnormality Overcurrent to the motor Desk control PWB trouble
Troubleshooting Guides: Use SIM 4-3 to check the transport motor operation.

Code: U6-22
Description: LCC 24V power abnormality addition
24V power is not supplied to the LCC. (The LCC 24V power is not detected for 1 sec or longer after 1 sec from power on)
Causes: Improper connection or disconnection of the connector and the harness.
LCC control PWB trouble. Power unit trouble.
Troubleshooting Guides: Case 1 Cause Improper connection or disconnection of the connector and the harness. Check and Troubleshooting Guides Check the connector and the harness of the power line. Case 2 Cause LCC control PWB trouble. Power unit trouble. Check and Troubleshooting Guides Check the 24V power with the power unit and the LCC control PWB.

Code: U7-00
Description: RIC communication trouble
Communication error with RIC (By PPC communication standards) An error in the communication line test after turning on the power or canceling the simulation
Causes: Improper connection or disconnection of the connector and the harness. RIC control PWB trouble. Control PWB (MFP control) trouble. Malfunction caused by noises.
Troubleshooting Guides: Canceled by turning ON/OFF the power. Check the connector and the harness in the communication line.

Epson Artisan-810 Adjustment Program

– OS Support: only Windows Operating System.
– Because Adjprog.exe gets Hardware ID info => Antivirus will misunderstand Adjprog.exe is the virus ==> you need to disable antivirus before extract and run Epson Artisan-810 Adjustment Program or add to exclusion folder
– Limitation: Unlimited using on only 1 Computer.
– Epson Artisan-810 AdjProg or Epson Artisan-810 Adjustment Program or Epson Artisan-810 Adj Program, is a middleware developed by third-party software to supply for Epson Artisan-810 printer, making printer continuous printing without error.

– Epson Artisan-810 Adjustment Program is featured with clearing the waste ink counter, ultra-deep clean to clean the printhead, adjust the smoothness of the printhead, adjust the motor headers, and fix the errors: no printing, lack of colour printing, colour blur, prints with horizontal and vertical stripes…

Epson Artisan-810 Adjustment Functions:

– Bi-D Adjustment
– USB ID Input
– Initial Ink Charge
– Deep Cleaning the Print Head
– Reset Waste Ink Pad Counter
– Head ID Setting
– EEPROM initial setting
– Top margin Adjustment

Using Epson Artisan-810 Adjustment Program

– Choose printer model and usb connection

– Choose Particular Adjustment Mode

Using Epson Artisan-810 Adjustment Program Step 2

– Choose Waste Ink Pad Counter

Using Epson Artisan-810 Adjustment Program Step 4

– Read Waste Ink Pad Counter

Using Epson Artisan-810 Adjustment Program Step 5

– Reset Waste Ink Pad Counter

Using Epson Artisan-810 Adjustment Program Step 6

Active Epson Artisan-810 Adjustment Program

– Run Adjprog.exe, Copy Artisan-810 Hardware ID, send it to admin email : [email protected] to get serial key and then active Epson Artisan-810 Adjustment Program.