Samsung Xpress M3015DW model and fix error codes list

Samsung Xpress M3015DW model and fix error codes list

– Compatible Printer model: Samsung Xpress M3015DW
– Samsung Xpress M3015DW Error Codes with quick guides:

• Code: 11-2T11, 11-2T71
• Description: Tray 1 paper mismatch
  Manual Paper Mismatch
• Causes: Paper in tray is not matched to the machine paper setting.
• Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

• Code: A1-1110
• Description: Main Motor Failure: #A1-1110. Turn off then on. Call for service if the problem persists
• Causes: After working the main BLDC motor, the Ready signal has not occurred within 1 sec.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, refer to the following.
  2) Check if the motor connector on the main board is connected properly. Reconnect it.
  3) OPC coupler has overloaded. After removing the imaging unit, rotate the OPC coupler. (Spec : 6 kgf.cm) If there is any damage, the OPC coupler can’t rotate well. Replace the imaging unit.
  4) The main BLDC motor is defective. • Unplug the connector from the motor carefully. • Replace the main BLDC motor with new one.
  5) If the problem persists, replace the main board.

• Code: C1-1110, C1-1150
• Description: Prepare new toner cartridge.
  Replace with new toner cartridge.
• Causes: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
• Troubleshooting Guides: Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-1411, C1-1414
• Description: Toner cartridge is not installed. Install the cartridge.
• Causes: The toner cartridge is not installed. / The machine can’t detect the toner cartridge.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) Check if the CRUM contact area is contaminated. Clean it.

• Code: C1-1511, C1-1512, C1-1515
• Description: You are using a non-genuine cartridge now. It might cause malfunctioning or breakdown of this printer
  Toner cartridge is not compatible. Check the user guide
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Open the front cover. Remove the toner cartridge.
  2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE)
  3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

• Code: C1-1517, C1-1518
• Description: You are using a non-genuine cartridge now. It might cause malfunctioning or breakdown of this printer
  Toner cartridge is not compatible. Check the user guide
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Open the front cover. Remove the toner cartridge.
  2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE)
  3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

• Code: C1-1711, C1-1712
• Description: Toner Cartridge Failure: #C1-171x. Call for service
• Causes: The data of CRUM is not detected. / CRUM is defective.
• Troubleshooting Guides: 1) Open the front cover. Check if the toner cartridge is installed.
  2) Remove and reinstall the toner cartridge.
  3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
  4) Check if the CRUM harness is connected correctly. Reconnect it.
  5) If the harness is defective, replace it.
  6) If the problem persists, replace the toner cartridge with new one.

• Code: C1-1713, C1-1714
• Description: Toner Cartridge Failure: #C1-171x. Call for service
• Causes: The data of CRUM is not detected. / CRUM is defective.
• Troubleshooting Guides: 1) Open the front cover. Check if the toner cartridge is installed.
  2) Remove and reinstall the toner cartridge.
  3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
  4) Check if the CRUM harness is connected correctly. Reconnect it.
  5) If the harness is defective, replace it.
  6) If the problem persists, replace the toner cartridge with new one.

• Code: C3-1110, C3-1140
• Description: Prepare new imaging unit
  End of life, Replace with new imaging unit
  Replace with new imaging unit
• Causes: Imaging unit is at the end of its life.
• Troubleshooting Guides: Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one.

• Code: C3-1150, C3-1170
• Description: Prepare new imaging unit
  End of life, Replace with new imaging unit
  Replace with new imaging unit
• Causes: Imaging unit is at the end of its life.
• Troubleshooting Guides: Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one.

• Code: C3-1411
• Description: Imaging unit is not installed. Install the unit
• Causes: The imaging unit is not installed. / The machine can’t detect the imaging unit.
• Troubleshooting Guides: 1) Open the front cover. Check if the imaging unit is installed.
  2) Remove and reinstall the imaging unit.
  3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
  4) Check if the CRUM harness is connected correctly. Reconnect it.
  5) If the harness is defective, replace it.
  6) If the problem persists, replace the imaging unit with new one.

• Code: C3-1512
• Description: Imaging unit is not compatible. Check the user guide
• Causes: Imaging unit is not compatible.
• Troubleshooting Guides: 1) Open the front cover. Remove the imaging unit.
  2) Check if the label information of the imaging unit is same with the machine’s one. (ex. /SEE)
  3) If label information is different from the machine or the imaging unit is not a samsung genuine, replace it with a new one.

Solve Samsung Xpress M3015DW Error codes

• Code: M1-1110
• Description: Paper jam in tray 1. Please remove the paper
• Causes: The jammed paper has occurred in the tray.
• Troubleshooting Guides: 1) Clear the jam from the tray1.
  2) Remove the tray. Check if the loaded paper is in proper place. Align it.
  3) If the jammed paper occurred before entering it to the separation roller, check the Sheet Retard / Pickup roller / Forward roller / CST Knock up / CST Knock up Spring.
  4) If the jammed paper occurred after entering it to the separation roller, check the Ribs in paper path.

• Code: M1-1710
• Description: Paper jam in manual feeder. Please remove the paper
• Causes: The jammed paper has occurred in the manual feeder.
• Troubleshooting Guides: 1) Clear the jam from the manual feeder.
  2) If the jammed paper in the manual feeder occurred continually, replace the MP unit.

• Code: M1-5112, M1-5113, M1-5120
• Description: Paper is empty in tray 1. Load paper
  Paper is empty in all tray. Load paper
  Paper is empty in MP tray. Load paper
  Paper is empty in manual feeder. Load paper
• Causes: Paper is empty in tray1 or manual feeder. / Paper is loaded in tray but the machine detects empty status.
• Troubleshooting Guides: 1) Load the paper in tray1 or manual feeder.
  2) If the problem persists, check the following.
  3) Check if the empty actuator works normally. If it is defective or broken, replace it.
  4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it.

• Code: M1-5612, M1-5712
• Description: Paper is empty in tray 1. Load paper
  Paper is empty in all tray. Load paper
  Paper is empty in MP tray. Load paper
  Paper is empty in manual feeder. Load paper
• Causes: Paper is empty in tray1 or manual feeder. / Paper is loaded in tray but the machine detects empty status.
• Troubleshooting Guides: 1) Load the paper in tray1 or manual feeder.
  2) If the problem persists, check the following.
  3) Check if the empty actuator works normally. If it is defective or broken, replace it.
  4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it.

• Code: M2-1110
• Description: Paper jam inside of machine. Please remove the paper
• Causes: A paper jam was detected at the feed sensor.
• Troubleshooting Guides: 1) Remove the jammed paper. If the error persists, check the followings.
  2) Check if the feed/regi sensor connector is connected properly. Reconnect the harness.
  3) Check if the regi./feed actuator works normally. If it is defective or broken, replace it.
  4) If the photo sensor is defective, replace the regi/feed sensor PBA.

• Code: M2-2110, M2-2310
• Description: Paper jam at the top of duplex path
  Paper jam at the bottom of duplex path
• Causes: A paper jam was detected in the duplex area.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper.
  3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear cover is normal.

• Code: M3-1110, M3-1112
• Description: Paper jam in exit area. Please remove the paper
• Causes: A paper jam was detected in the exit area.
• Troubleshooting Guides: 1) Open the rear cover. Remove the jammed paper.
  2) Check if the Guide-Change Duplex of the rear cover is defective.
  3) Check if the exit sensor and actuator is working normally.

• Code: M3-2130
• Description: Paper in output bin is full. Remove printed paper
• Causes: The machine detected that the output tray has got full or the bin-full sensor is defective.
• Troubleshooting Guides: 1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper (80 g/m²).)
  2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

• Code: S1-3212, S1-2000
• Description: Error #S1–3212 Turn off then on.
• Causes: The main board does not work normally.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) If the problem persists, replace the main board.

• Code: S2-4110
• Description: Door is open. Close it.
• Causes: Door is open or the cover open switch is defective.
• Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
  2) Check if the connection between the main board and HVPS board is correct.
  3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

• Code: S6-3123
• Description: This IP address conflicts with that of other system. Check it.
• Causes: Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no response when checking the ping test.)
• Troubleshooting Guides: Change the machine’s IP address.
  • Execute the Samsung Easy Printer Manager program. (Device setting > Network > IP address). Change the IP address.
  • In case of DHCP or Bootp, reboot the machine to receive a new IP address.

• Code: S6-3210, S6-3231, S6-3232
• Description: Network Failure: #S6-3210. Turn off then on. Call for service if the problem persists.
• Causes: Wireless network has some problem.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Check the wireless network setting. If the setting in printer and AP device is abnormal, change it and retry the job.
  3) Check if the connection between the main board and WLAN PBA is normal. Reconnect the harness.
  4) If the harness connection is OK, replace the WLAN PBA.

• Code: S6-3233, S6-3234
• Description: Network Failure: #S6-3210. Turn off then on. Call for service if the problem persists.
• Causes: Wireless network has some problem.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Check the wireless network setting. If the setting in printer and AP device is abnormal, change it and retry the job.
  3) Check if the connection between the main board and WLAN PBA is normal. Reconnect the harness.
  4) If the harness connection is OK, replace the WLAN PBA.

• Code: S6-3235, S6-3236
• Description: Network Failure: #S6-3210. Turn off then on. Call for service if the problem persists.
• Causes: Wireless network has some problem.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Check the wireless network setting. If the setting in printer and AP device is abnormal, change it and retry the job.
  3) Check if the connection between the main board and WLAN PBA is normal. Reconnect the harness.
  4) If the harness connection is OK, replace the WLAN PBA.

• Code: U1-2132, U1-23xx
• Description: Fuser Unit Failure: #U1-2xxx. Turn off then on. Call for service if the problem persists
• Causes: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
  2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
  3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary.

• Code: U2-1112, U2-1113
• Description: LSU Failure: #U2-111x. Turn off then on. Call for service if the problem persists
• Causes: LSU Motor does not work normally. / H Sync signal is abnormal.
• Troubleshooting Guides: 1) Execute the LSU motor test in EDC program. Check the LSU motor operation sound.
  2) If there is no sound, remove the right cover. Check if the LSU harness on the main board is connected properly.
  3) If it is OK, remove the top cover. Check if the LSU harness on LSU board is connected properly. (picture- 3,4)
  4) Check if the LSU harness is defective. (picture- 5,6)
  5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again.
  6) If the problem persists, replace the LSU.
  7) If the problem persists after replacing LSU, replace the main board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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