Samsung Xpress M2835DW model and fix error codes list

Samsung Xpress M2835DW model and fix error codes list

– Compatible Printer model: Samsung Xpress M2835DW
– Samsung Xpress M2835DW Error Codes with quick guides:

• Code: 11-2T11, 11-2T71
• Description: Tray 1 Paper Mismatch
  Manual Paper Mismatch
• Causes: Paper option on Tray1 or Manual Feeder is incorrect.
• Troubleshooting Guides: 1) Arrange paper on the Tray 1 and the Manual Feeder.
  2) Check the paper options on Printer and Printer driver are same. If not, correct the options as same. – Paper source – Paper size – Paper type

• Code: A1-1110
• Description: Actuator Motor Failure : #A1-1110. Turn off then on.
• Causes: After working the main BLDC motor, the Ready signal has not occurred within 1 sec.
• Troubleshooting Guides: First, turn the machine off then on. If the error persists, refer to the following.
  1) Check if the motor connector on the main board is connected properly. Reconnect it.
  2) OPC coupler has overloaded. After removing the toner cartridge, rotate the OPC coupler. (Spec : 6 kgf.cm) If there is any damage, the OPC coupler can’t rotate well. Replace the toner cartridge.
  3) The main BLDC motor is defective. – Unplug the connector from the motor carefully. – Replace the main BLDC motor with new one.
  4) If the problem persists, replace the main board.

• Code: C1-1110, C1-1120
• Description: Prepare new toner cartridge
  Replace with new toner cartridge.
  Replace with new toner cartridge.
  Replace with new toner cartridge(C1-1160)
• Causes: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-1150, C1-1160
• Description: Prepare new toner cartridge
  Replace with new toner cartridge.
  Replace with new toner cartridge.
  Replace with new toner cartridge(C1-1160)
• Causes: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-1411
• Description: Toner cartridge is not installed. Install the cartridge
• Causes: The toner cartridge is not installed. / The machine can’t detect the toner cartridge.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) Check if the CRUM contact area is contaminated. Clean it.

• Code: C1-1512
• Description: Toner cartridge is not compatible. Check users guide.
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of the toner cartridge.
  2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C2-1110, C2-1120
• Description: Prepare new toner cartridge
  Replace with new toner cartridge.
  Replace with new toner cartridge.
  Replace with new toner cartridge(C2-1160)
• Causes: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-1150, C2-1160
• Description: Prepare new toner cartridge
  Replace with new toner cartridge.
  Replace with new toner cartridge.
  Replace with new toner cartridge(C2-1160)
• Causes: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-1410
• Description: Toner cartridge is not installed. Install the cartridge
• Causes: The toner cartridge is not installed. / The machine can’t detect the toner cartridge.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) Check if the CRUM contact area is contaminated. Clean it.

• Code: C2-1510
• Description: Toner cartridge is not compatible. Check users guide.
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of the toner cartridge.
  2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C3-1110, C3-1140
• Description: Prepare new imaging unit
  End of life, Replace with new imaging unit
  Replace with new imaging unit(C3-1150)
  End of life. Replace with new imaging unit(C3-1170)
• Causes: The remaining Imaging unit is less than 10% / The Imaging unit is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the Imaging unit. If its life is at the end, turn the machine off and replace the Imaging unit with new one.

• Code: C3-1150, C3-1170
• Description: Prepare new imaging unit
  End of life, Replace with new imaging unit
  Replace with new imaging unit(C3-1150)
  End of life. Replace with new imaging unit(C3-1170)
• Causes: The remaining Imaging unit is less than 10% / The Imaging unit is at the end of its life.
• Troubleshooting Guides: Print the supply information report. Check the life remaining of the Imaging unit. If its life is at the end, turn the machine off and replace the Imaging unit with new one.

Solve Samsung Xpress M2835DW Error codes

• Code: C3-1410
• Description: Imaging unitis not installed. Install the cartridge
• Causes: The Imaging unit is not installed. / The machine can’t detect the Imaging unit.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Remove the Imaging unit, then reinstall the toner cartridge.
  3) Check if the CRUM contact area is contaminated. Clean it.

• Code: C3-1512
• Description: Imaging unit is not compatible. Check users guide.
• Causes: Imaging unit is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of theImaging unit.
  2) If theImaging unit is not a Samsung genuine Imaging unit, replace with new one.

• Code: M1-1110, M1-1710
• Description: Paper jam in Tray 1
  Paper jam in manual feeder(M1-1710)
• Causes: The jammed paper has occurred in the tray.
• Troubleshooting Guides: 1) First, clear the jam.
  2) Remove the tray. Check if the loaded paper is in proper place. Align it.
  3) If the jammed paper occurred before entering it to the retard roller, check the Sheet Retard / Pickup roller / Forward roller / CST Knock up / CST Knock up Spring.
  4) If the jammed paper occurred after entering it to the retard roller, check the Ribs in paper path.

• Code: M1-5112, M1-5113
• Description: Paper is empty in Tray 1. Load paper
  Paper is empty in tray 1. Load paper
  Paper is empty in all tray. Load paper
  Paper is empty in manual feeder. Load paper(M1-5712)
• Causes: Paper is empty in tray. / Paper is loaded in tray but the machine detects empty status.
• Troubleshooting Guides: 1) If there is a jammed paper, first clear the jam. (Refer to 4.1.3 Jam removal)
  2) Load the paper in tray.
  3) Check if the empty actuator works normally. If it is defective or broken, replace it.
  4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it.

• Code: M1-5120, M1-5712
• Description: Paper is empty in Tray 1. Load paper
  Paper is empty in tray 1. Load paper
  Paper is empty in all tray. Load paper
  Paper is empty in manual feeder. Load paper(M1-5712)
• Causes: Paper is empty in tray. / Paper is loaded in tray but the machine detects empty status.
• Troubleshooting Guides: 1) If there is a jammed paper, first clear the jam. (Refer to 4.1.3 Jam removal)
  2) Load the paper in tray.
  3) Check if the empty actuator works normally. If it is defective or broken, replace it.
  4) If the actuator operation is OK, check the empty sensor. Reconnect the sensor connector. If the sensor is defective, replace it.

• Code: M2-1110
• Description: Paper jam inside of machine.
• Causes: A paper jam was detected at the feed sensor.
• Troubleshooting Guides: 1) Remove the jammed paper. If the error persists, check the followings. (Refer to 4.1.3 Jam removal)
  2) Check if the feed/regi sensor connector is connected properly.
  3) Check if the regi./feed actuator works normally. If it is defective or broken, replace it.

• Code: M2-2110, M2-2310
• Description: Paper jam at the top of duplex path
  Paper jam at the bottom of duplex path
• Causes: A paper jam was detected in the duplex area.
• Troubleshooting Guides: 1) First, remove the jammed paper. (Refer to 4.1.3 Jam removal)
  2) Check if the paper in tray is loaded properly. Adjust the guide. Check the machine setting is normal for paper.
  3) Check if the Guide-Change Duplex of the rear cover is defective or broken. Check if the rib form of the rear cover is normal.

• Code: M3-1110
• Description: Paper Jam in exit area.
• Causes: A paper jam was detected in the exit area.
• Troubleshooting Guides: 1) Open the rear cover. Remove the jammed paper. (Refer to 4.1.3 Jam removal)
  2) Check if the Guide-Change Duplex of the rear cover is defective.
  3) Check if the exit sensor and actuator is working normally.

• Code: M3-2130
• Description: Too much paper in output bin tray. Remove printed paper.
• Causes: The machine detected that the output tray has got full or the bin-full sensor is defective.
• Troubleshooting Guides: 1) Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper(80g/m2).)
  2) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

• Code: S1-3212
• Description: Error #S1–3212 Turn off then on.
• Causes: The Motor Control chip on the main board does not work normally.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) If the problem persists, replace the main board.

• Code: S2-4110
• Description: Door is open. Close it.
• Causes: Door is open or the cover open switch is defective.
• Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
  2) Check if the connection between the main board and HVPS board is correct.
  3) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

• Code: S6-3123
• Description: This IP address conflicts with that of other system. Check it.
• Causes: Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no response when checking the ping test.)
• Troubleshooting Guides: Change the machine’s IP address.
  • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address.
  • In case of DHCP or Bootp, reboot the machine to receive a new IP address.

• Code: S6-3210
• Description: Network Failure: #S6-3210. Turn off then on. Call for service if the problem persists
• Causes: Departments along with wireless module is abnormal.
• Troubleshooting Guides: 1) Turn the machine off, and then turn on.
  2) Check the setting is proper – AP setting of wireless lan and printer configuration.

• Code: U1-2312, U1-2315
• Description: Fuser Unit Failure #U1-2312 : Turn off then on.
  Fuser Unit Failure #U1-2315 : Turn off then on.
• Causes: The temperature control of fuser unit is abnormal. (Open Heat Error)
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
  2) If the problem persists, turn the machine off and remove the fuser unit. Check if the fuser connector is connected properly. Check if the input voltage is normal.

• Code: U1-2320, U1-2330, U1-2334
• Description: Fuser Unit Failure: #U1-2320. Turn off then on. Call for service if the problem persists
  Fuser Unit Failure: #U1-2330. Turn off then on. Call for service if the problem persists
  Fuser Unit Failure: #U1-2334. Turn off then on. Call for service if the problem persists
• Causes: The temperature control of fuser unit is abnormal. (Low Heat Error or Over Heat Error)
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
  2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated.

• Code: U1-2340, U1-234H
• Description: Fuser Unit Failure: #U1-2340. Turn off then on. Call for service if the problem persists Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the problem persists
• Causes: The temperature control of fuser unit is abnormal. (Low Heat Error or Over Heat Error)
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
  2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated.

• Code: U2-1112, U2-1113
• Description: LSU Unit Failure #U2-1112. Turn off then on.
  LSU Unit Failure #U2-1113. Turn off then on.
• Causes: LSU Motor does not work normally.
• Troubleshooting Guides: 1) Execute the LSU motor test in EDC program. Check the LSU motor operation sound.
  2) If there is no sound, remove the right cover. Check if the LSU harness on the main board
  is connected properly. (picture- ,)
  3) If it is OK, remove the top cover. Check if the LSU harness on LSU board is connected properly.
  4) Check if the LSU harness is defective.
  5) Reconnect the LSU harness and then execute the LSU motor test in EDC program again.
  6) If the problem persists, replace the LSU.
  7) If the problem persists after replacing LSU, replace the main board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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