Samsung Xpress M2020W model and fix error codes list
– Compatible Printer model: Samsung Xpress M2020W
– Samsung Xpress M2020W Error Codes with quick guides:
- Code: C2-1110, C2-1150
- Display: Prepare new toner cartridge. Replace with new toner cartridge.
- Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
- Troubleshooting Guides: Print the supply information report. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.
- Code: C2-1410, C2-1711, C2-1712
- Display: Toner cartridge is not installed. Install the cartridge. Toner Cartridge Failure: #C2-1711 Call for service Toner Cartridge Failure: #C2-1712. Call for service
- Description: The toner cartridge is not installed. / The machine can’t detect the toner cartridge.
- Troubleshooting Guides: 1) Check if the toner cartridge is installed. If it is OK, turn the machine off then on. 2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge. 3) If the problem persists, check that the CRUM contact area is contaminated. Clean it. 4) If the problem persists, replace the toner cartridge with new one.
- Code: C2-1510
- Display: Toner cartridge is not compatible. Check users guide.
- Description: Toner cartridge is not compatible.
- Troubleshooting Guides: 1) Print the supply information report. Check information of the toner cartridge. 2) If the toner cartridge is not a Samsung genuine toner cartridge, replace it with new one.
- Code: M2-1110, M2-1116
- Display: Paper jam inside of machine. Paper jam or empty in tray
- Description: A paper jam was detected at the feed sensor.
- Troubleshooting Guides: 1) Check if paper is on tray. 2) Remove the jammed paper. (Refer to 4.1.3 Jam removal) 3) If the jammed paper occurs continually, check the followings. a) Check if the pick up rubber or friction pad is worn out or contaminated. Clean the contaminated part or replace it. b) Check if the connector is connected to the feed sensor PBA correctly. c) Check if the actuator is assembled correctly. d) If the connection and actuator are OK, replace the feed sensor PBA.
- Code: M2-1317
- Display: Paper jam inside of machine.
- Description: A paper jam was detected in the fuser unit area.
- Troubleshooting Guides: 1) Open the top cover. Remove the jammed paper. 2) Turn the machine off. 3) Turn the machine on while pushing the print screen button. (wireless model : WPS button) Wait for rebooting the machine.
- Code: S2-4110
- Display: Door is open. Close it.
- Description: Top cover is open or the cover open switch is defective.
- Troubleshooting Guides: 1) Check if the top cover is closed perfectly. Open and close it. 2) Remove the right cover. Check if the connection between the main board and SMPS/HVPS board is correct. 3) Check if the cover open switch on SMPS/HVPS board is operated properly. If it is defective, replace the SMPS/HVPS board.
- Code: S6-3123
- Display: This IP address conflicts with that of other system. Check it.
- Description: Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no response when checking the ping test.)
- Troubleshooting Guides: Change the machine’s IP address. • Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
- Code: U1-2320, U1-2330, U1-2340
- Display: Fuser Unit Failure #U1-2320 : Turn off then on. Fuser Unit Failure #U1-2330 : Turn off then on. Fuser Unit Failure #U1-2340 : Turn off then on.
- Description: The temperature control of fuser unit is abnormal. (U1-2320 : Open Heat Error / U1-2330 : Low Heat Error / U1-2340 : Over Heat Error)
- Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary.
- Code: U2-1112, U2-1113
- Display: LSU Unit Failure #U2-1112. Turn off then on. LSU Unit Failure #U2-1113. Turn off then on.
- Description: LSU Motor does not work normally.
- Troubleshooting Guides: 1) Check if the LSU harness on the main board is connected properly. (picture- 1) 2) If it is OK, check that the LSU harness on LSU board is connected properly. (picture- 2,3) 3) Check if the LSU harness is defective. (picture- 4,5) 4) If the problem persists, replace the LSU. 5) If the problem persists after replacing LSU, replace the main board.
Solve Samsung Xpress M2020W Error codes
– Get more information about Epson XP 15000 troubleshooting, click here
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
Samsung printer reset software introduction:
Notes before resetting Samsung printer:
– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!
How To Run Firmware Fix Samsung printer
1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.
4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
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