Samsung Xpress C480W model and fix error codes list

Samsung Xpress C480W model and fix error codes list

– Compatible Printer model: Samsung Xpress C480W
– Samsung Xpress C480W Error Codes with quick guides:

• Code: 11-2T01
• Description: Tray paper mismatch
• Causes: Paper in tray is not matched to the machine paper setting.
• Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

• Code: A1-1110
• Description: Error #A1-1110 Turn off then on
• Causes: The main motor does not operate.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the rear and right cover.
  3) Check if the connection between main board and main motor are correct. If the connection is OK, replace the main motor.
  4) If the problem persists, replace the main board.

• Code: A3-2210
• Description: ID Control Fail Check CTD Sensor
• Causes: CTD sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the all toner cartridges and imaging unit.
  3) Check if the CTD sensor connector is connected correctly. If the sensor connection is OK, replace the CTD board.

• Code: A3-3312
• Description: Error: #A3-3312 Turn off then on
• Causes: The outer temperature sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the front cover.
  3) Replace the PBA-DEVE CRUM JOINT.

• Code: A3-6110
• Description: Error #A3-6110 Turn off then on
• Causes: The Deve Home sensor is defecitve.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the right cover.
  3) Check if the Deve home sensor connector is connected correctly.
  4) If the sensor is defective, replace it.

• Code: C1-2110, C1-3110
• Description: Prepare Toner
• Causes: The remaining toner cartridge is low status.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-2120, C1-2150, C1-2160
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-2411, C1-3411
• Description: Install toner
• Causes: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  4) If the problem persists, replace the toner cartridge with new one.

• Code: C1-2512, C1-3512
• Description: Not compatible Yellow toner
  Not compatible Magenta toner
  Not compatible Cyan toner
  Not compatible Black toner
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C1-2711, C1-2712, C1-3711
• Description: Error: #C1-2711 Call for Service
  Error: #C1-2712 Call for Service
  Error: #C1-3711 Call for Service
• Causes: CRUM chip of the toner cartridge is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C1-3120, C1-3150, C1-3160
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-3712, C1-4711, C1-4712
• Description: Error: #C1-3712 Call for Service
  Error: #C1-4711 Call for Service
  Error: #C1-4712 Call for Service
• Causes: CRUM chip of the toner cartridge is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

Solve Samsung Xpress C480W Error codes

• Code: C1-4110, C1-5110
• Description: Prepare Toner
• Causes: The remaining toner cartridge is low status.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-4120, C1-4150, C1-4160
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-4411, C1-5411
• Description: Install toner
• Causes: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  4) If the problem persists, replace the toner cartridge with new one.

• Code: C1-4512, C1-5512
• Description: Not compatible Yellow toner
  Not compatible Magenta toner
  Not compatible Cyan toner
  Not compatible Black toner
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C1-5120, C1-5150, C1-5160
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-5711, C1-5712
• Description: Error: #C1-5711 Call for Service
  Error: #C1-5712 Call for Service
• Causes: CRUM chip of the toner cartridge is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C3-6110, C3-6130, C3-6140
• Description: Prepare new Imaging unit
  Replace with new imaging unit
• Causes: The imaging unit is low status (C3–6110) or at the end of its life (C3–6130/6140).
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the imaging unit with new one.

• Code: C3-6520
• Description: Error: #C3-6520 Door open/close
• Causes: The imaging unit is not compatible.
• Troubleshooting Guides: 1) Open and close the front cover.
  2) Turn the machine off then on. If the error persists, turn the machine off again.
  3) Check if the imaging unit is installed.
  4) Remove and reinstall it.
  5) If the problem persists, replace the imaging unit with new one.

• Code: C5-1110, C5-1120
• Description: Prepare new Transfer belt
  Replace new Transfer belt
• Causes: The ITB Unit is low or at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the ITB unit with new one.

• Code: C5-1710
• Description: Transfer Belt Error
• Causes: The ITB home sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove and reinstall the ITB unit.
  3) Check if the ITB home sensor connector is connected correctly.
  4) If the problem persists, replace the ITB unit.

• Code: C5-3110, C5-3120
• Description: Prepare new Transfer roller
  Replace new Transfer roller
• Causes: The transfer roller is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the transfer roller Assy with new one.

• Code: C6-1110, C6-1120
• Description: Prepare new fuser unit.
  Replace with new fuser unit.
• Causes: The fuser unit is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the fuser unit.
  2) If its life is at the end, turn the machine off and replace the fuser unit with new one.

• Code: C7-1311
• Description: Waste toner container is not installed. Install it.
• Causes: The waste toner container is not installed
• Troubleshooting Guides: 1) Check if the waste toner container is installed properly.
  2) Remove and reinstall the waste toner container.

• Code: M1-1013, M2-1210
• Description: Paper Jam in Tray1
  Paper Jam inside machine
• Causes: The jammed paper has occurred in the tray1 or inside the machine.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the jammed paper occurs continually, check the followings. a) Check if the pick up roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the feed actuator or feed sensor is assembled correctly.
  3) If the pick up solenoid is defective, replace it.

• Code: M1-5012, M1-5013
• Description: Paper Empty in Tray
• Causes: Paper is empty in tray.
• Troubleshooting Guides: 1) Remove the cassette. Check if the paper is loaded in tray.
  2) Check if the paper empty sensor is contaminated or defective. Replace it.

• Code: M3-1110, M3-1112
• Description: Paper jam in exit area.
• Causes: The jammed paper has occurred in the exit area.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the problem persists, check the following. a) Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.

• Code: M3-2130
• Description: Output bin full Remove paper
• Causes: The machine detected that the output tray has got full or the bin-full sensor is defective.
• Troubleshooting Guides: 1) Remove the paper on the output tray.
  2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.
  3) If the sensor is defective, replace it.

• Code: S1-5221
• Description: Wireless Network Error
• Causes: Communication Error with wireless NIC has occurred.
• Troubleshooting Guides: 1) Check if the wireless cable is connected correctly.
  2) If the error persists, replace the wireless board.

• Code: S2-4110
• Description: Door is open. Close it.
• Causes: Door is open or the cover open switch is defective.
• Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
  2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace it.

• Code: S2-4612
• Description: Scan Unit Open or Exit JAM
• Causes: Scanner is opened or exit jam has occurred.
• Troubleshooting Guides: 1) Remove the jammed paper from exit area.
  2) Close the scanner unit.

• Code: S3-3122
• Description: Scanner Locked
• Causes: Scanner lock error has occurred. CIS does not move.
• Troubleshooting Guides: 1) Check if the CIS unit is moving when power on. 2) Check if the at cable is connected to the CIS unit properly. Re-connect or replace the cable. 3) If the CIS is defective, replace it. 4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.) 5) If the problem persists, replace the main board.

• Code: S4-3140
• Description: Error: #S4-3140 Call for service
• Causes: Fax modem is defective.
• Troubleshooting Guides: 1) Check if the line cable is connected to the fax port correctly.
  2) If the fax card is defective, replace it with new one.

• Code: S6-3113
• Description: Network Failure: #S6-3113. Turn off then on. Call for service if the problem persists
• Causes: Network PHY chip is defective.
• Troubleshooting Guides: 1) Replace the main board.

• Code: S6-3123
• Description: This IP address conflicts with that of other system. Check it
• Causes: IP address conflicts with that of other system.
• Troubleshooting Guides: 1) Change the machine’s IP address.
  2) Check the setting-up for 802.1x confirmation server.

• Code: S6-3231
• Description: Can not find a wireless network. Please check the wireless environment
• Causes: The machine can not find the SSID(Service Set Identifier).
• Troubleshooting Guides: 1) Check the setting-up for wireless network.

• Code: S6-3232
• Description: Wireless security settings are incorrect. Please change the settings
• Causes: Wireless security settings like a WEP/WPA/WPA2 are incorrect.
• Troubleshooting Guides: 1) Turn the machine and AP off then on.
  2) Change the wireless network settings.

• Code: S6-3233
• Description: Not connected from the wireless AP. If you do not reconnect automatically, check the wireless settings
• Causes: Wireless BSSID value is 0 or wireless module is disconnected.
• Troubleshooting Guides: 1) Turn the machine and AP off then on.
  2) Change the wireless network settings.

• Code: S6-3234
• Description: Failed connection to WPS. Try again or set up other wireless connection
• Causes: WPS connection to AP is failed.
• Troubleshooting Guides: 1) Retry the connection with WPS button.

• Code: S6-3235, S6-3236
• Description: Error message
  Wi-Fi Direct is not ready. Turn off then on. Call for service if the problem persists
  Failed to connect to Wi-Fi Direct. Turn off your mobile device and turn it on
• Causes: Wi-Fi Direct library is initialized.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) Change the wireless network settings. Retry it.

• Code: U1-2320, U1-2330, U1-2340
• Description: Error #U1-2320 Turn off then on
  Error #U1-2330 Turn off then on
  Error #U1-2340 Turn off then on
• Causes: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared?
  4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U2-6120, U2-6140
• Description: Error #U2-6120 Turn off then on
  Error #U2-6140 Turn off then on
• Causes: LSU Motor does not work normally. / LSU Hsync signal is abnormal.
• Troubleshooting Guides: 1) Check if the LSU harness on the main board is connected properly.
  2) If it is OK, check that the LSU harness on LSU board is connected properly.
  3) Check if the LSU harness is defective.
  4) If the problem persists, replace the LSU.
  5) If the problem persists after replacing LSU, replace the main board.

• Code: U3-3313, U3-3314
• Description: Document jam. Remove jam
• Causes: A document jam was detected in the ADF unit.
• Troubleshooting Guides: 1) Remove the jammed paper from ADF unit.
  2) If the error persists, turn the machine off then on.
  3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or replace it.
  4) If the pick up roller is OK, check the followings. a) Check if the ADF motor is working normally. b) Check if the connector on the ADF joint board is connected correctly.
  5) If the problem persists, replace the ADF unit.

• Code: U3-4110
• Description: Door of scanner is open.
• Causes: ADF cover is opened.
• Troubleshooting Guides: 1) Close the ADF cover.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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