Samsung Xpress C412W model and fix error codes list

Samsung Xpress C412W model and fix error codes list

– Compatible Printer model: Samsung Xpress C412W
– Samsung Xpress C412W Error Codes with quick guides:

• Code: A1-1110
• Display: Error #A1-1110 Turn off then on
• Description: The main motor does not operate.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the rear and right cover.
  3) Check if the connection between main board and main motor are correct.
  4) If the connection is OK, replace the main motor.
  5) If the problem persists, replace the main board.

• Code: A3-2210
• Display: Error #A3-2210 Call for service
• Description: The CTD sensor has a problem.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Check the CTD sensor connector. If the connection is OK, replace the CTD sensor board.

• Code: A3-3312
• Display: Error #A3-3312 Call for service
• Description: The outer temperature sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the front cover.
  3) Disassemble the front cover and replace the PBA-DEVE CRUM JOINT that includes the outer temperature sensor.

• Code: A3-6110
• Display: Deve Home Sensor Error
• Description: The deve home sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the right cover.
  3) Check the connection between the deve home sensor and connection board.
  4) If the connection is OK, replace the deve home sensor.

• Code: C1-2110, C1-3110
• Display: Prepare Toner
• Description: The remaining toner cartridge is less than 10%
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-2120, C1-3120
• Display: Replace Toner
• Description: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-2411, C1-3411
• Display: Install toner
• Description: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  4) If the problem persists, replace the toner cartridge with new one.

• Code: C1-2512, C1-2514, C1-3512
• Display: Not compatible Yellow toner
  Not compatible Magenta toner
  Not compatible Cyan toner
  Not compatible Black toner
• Description: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C1-2711, C1-2712, C1-3711
• Display: Error: #C1-2711 Call for Service
  Error: #C1-2712 Call for Service
  Error: #C1-3711 Call for Service
• Description: CRUM chip is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C1-3514, C1-4512, C1-4514
• Display: Not compatible Yellow toner
  Not compatible Magenta toner
  Not compatible Cyan toner
  Not compatible Black toner
• Description: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C1-3712, C1-4711, C1-4712
• Display: Error: #C1-3712 Call for Service
  Error: #C1-4711 Call for Service
  Error: #C1-4712
• Description: CRUM chip is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C1-4110, C1-5110
• Display: Prepare Toner
• Description: The remaining toner cartridge is less than 10%
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Solve Samsung Xpress C412W Error codes

• Code: C1-4120, C1-5120
• Display: Replace Toner
• Description: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off and replace the toner cartridge with new one.

• Code: C1-4411 C1-5411
• Display: Install toner
• Description: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the error message is not disappear, remove the toner cartridge. Thoroughly roll the cartridge five or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
  3) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  4) If the problem persists, replace the toner cartridge with new one.

• Code: C1-5512, C1-5514
• Display: Not compatible Yellow toner
  Not compatible Magenta toner
  Not compatible Cyan toner
  Not compatible Black toner
• Description: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C1-5711, C1-5712
• Display: Error: #C1-5711 Call for Service
  Error: #C1-5712 Call for Service
• Description: CRUM chip is defective.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C3-6110, C3-6130
• Display: Prepare new Imaging unit
  Replace new Imaging unit
• Description: The imaging unit is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the imaging unit.
  2) If its life is at the end, turn the machine off and replace the imaging unit with new one.

• Code: C3-6410, C3-6520
• Display: Install Imaging unit
  Error: #C3-6520 Door open/close
• Description: The imaging unit is not installed.
• Troubleshooting Guides: 1) Open the front cover. Remove YMCK toner cartridges.
  2) Check if the imaging unit is installed. Remove and reinstall it.
  3) If the problem persists, replace the imaging unit.

• Code: C5-1110, C5-1120
• Display: Prepare new transfer belt unit.
  Replace new transfer belt unit.
• Description: The ITB Unit is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the ITB unit with new one.

• Code: C5-1710
• Display: Transfer Belt Error
• Description: ITB home sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) If the problem persists, turn the machine off. Remove and reinstall the ITB unit.
  3) If the problem persists, replace the ITB unit with new one.

• Code: C5-3110, C5-3120
• Display: Prepare new Transfer roller
  Replace new Transfer roller
• Description: The transfer roller is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the transfer roller Assy with new one.

• Code: C6-1110, C6-1120
• Display: Prepare new fuser unit.
  Replace with new fuser unit.
• Description: The fuser unit is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the fuser unit.
  2) If its life is at the end, turn the machine off and replace the fuser unit with new one.

• Code: C7-1311
• Display: Waste toner container is not installed. Install it.
• Description: The waste toner container is not installed
• Troubleshooting Guides: 1) Check if the waste toner container is installed properly.
  2) Remove and reinstall the waste toner container.

• Code: M1-1013, M2-1210
• Display: Paper jam in tray 1.
  Paper Jam inside machine
• Description: The jammed paper has occurred in the tray1 or inside the machine.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the jammed paper occurs continually, check the followings. a) Check if the pick up roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the feed actuator or feed sensor is assembled correctly.
  3) If the pick up solenoid is defective, replace it.

• Code: M1-5012
• Display: Paper Empty in Tray
• Description: Paper is empty in tray.
• Troubleshooting Guides: 1) Remove the cassette. Check if the paper is loaded.
  2) If the problem persists, replace the paper empty sensor.

• Code: M3-1110
• Display: Paper jam in exit area.
• Description: The jammed paper has occurred in the exit area.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the problem persists, check the following. a) Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it.

• Code: M3-2130
• Display: Output bin full Remove paper
• Description: The paper is full on the exit tray.
• Troubleshooting Guides: 1) Remove the paper.
  2) If the problem persists, remove the top cover.
  3) Check if the bin full sensor connector is connected properly.
  4) If the connection is OK, replace the bin full sensor.

• Code: S1-5221
• Display: Wireless Network Error
• Description: The communication error between the main board and WLAN board has occurred.
• Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, turn the machine off.
  2) Remove the right cover. Check the connection between the main board and WLAN board.
  3) If the connection is OK, replace the WLAN board.

• Code: S2-4110
• Display: Door is open. Close it.
• Description: Door is opened or the cover open switch is defective.
• Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
  2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace it.

• Code: S2-4611
• Display: Top door Open or Exit JAM
• Description: Top door is opened or the paper jam has occurred in exit area.
• Troubleshooting Guides: 1) Open and close the top door.
  2) If there is a jammed paper, remove it.
  3) Open and close the top door again.

• Code: S6-3123
• Display: Network Problem:IP Conflict
• Description: IP address conflicts with that of other system.
• Troubleshooting Guides: 1) Change the machine’s IP address.
  2) Check the setting-up for 802.1x confirmation server.

• Code: U1-2320, U1-2330
• Display: Error #U1-2320 Turn off then on
  Error #U1-2330 Turn off then on
• Description: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared? 4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U1-2332, U1-2340
• Display: Error #U1-2332 Turn off then on
  Error #U1-2340 Turn off then on
• Description: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared? 4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U2-6120, U2-6140
• Display: Error #U2-6120 Turn off then on
  Error #U2-6140 Turn off then on
• Description: LSU Motor does not work normally. / LSU Hsync signal is abnormal.
• Troubleshooting Guides: 1) Check if the LSU harness on the main board is connected properly.
  2) If it is OK, check that the LSU harness on LSU board is connected properly.
  3) Check if the LSU harness is defective.
  4) If the problem persists, replace the LSU.
  5) If the problem persists after replacing LSU, replace the main board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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