Samsung SCX8123NA model and fix error codes list

– Compatible Printer model: Samsung SCX8123NA
– Samsung SCX8123NA Error Codes with quick guides:

Code: A1-1111, A1-1113
Display: Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists. Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists.
Description: Regi/MP motor does not operate. / Regi/MP motor is operational but registers status as stopped.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit. 3) Remove the Rear-cover. 4) Check if the Regi/MP motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter the SVC mode. Select the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines >100-0000) a) If the motor does not operates, i) Check the signal and power with the DVM. ii) If the checked result is normal, replace the BLDC motor(JC93-00448A). iii) If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)) – If the control signal is abnormal, replace the Main board(JC92-02452A). b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the Main board(JC92-02452A). ii) If the value is normal, replace the harness.

Code: A1-1211, A1-1213
Display: Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists. Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists.
Description: Fuser motor does not operate. / Fuser motor is operational but regesters status as stopped.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around fuser unit. 3) Remove the rear cover. 4) Check if the fuser motor connector is connected correctly. 5) f the connection is OK, turn the machine on. Enter the SVC mode. Select the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0120) a) If the motor does not operates, i) Check the signal and power with the DVM. ii) If the checked result is normal, replace the BLDC motor(JC93-00448A). iii) If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the Main board(JC92-02452A). b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the Main board(JC92-02452A). ii) If the value is normal, replace the harness.

Code: A1-2111, A1-2113
Display: Motor Failure: #. Turn off then on. Call for service if the problem persists.
Description: OPC motor does not operate. / OPC motor is operational but registers status as stopped.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around drum drive unit. 3) Remove the rear cover 4) Check if the OPC motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter the SVC mode. Select the yellow OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0000) a) If the motor does not operates, i) Check the signal and power with the DVM. ii) If the checked result is normal, replace the BLDC motor(JC31-00123B). iii) If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – if the control signal is abnormal, replace the Main board(JC92-02452A). b) If the motor is operational, check the Pin Num 8. i) If the value is abnormal, replace the Main board(JC92-02452A). ii) If the value is normal, replace the harness.

Code: A1-5113, A1-5512, A1-5513, A1-5610
Display: Motor Failure: #. Turn off then on. Call for service if the problem persists.
Description: Toner is not supplied normally.
Troubleshooting Guides: 1) Open the front cover. If the toner pipe is blocked, open it. 2) Turn the machine off then on. If the error persists, check the following steps. 3) Enter the SVC mode. Select the toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 111-0040) 4) If the motor does not operate, measure the motor power with DVM. – Measure 2points together. a) If 24V power is supplied, replace the Toner supply motor(JC31-00123B). b) If 24V power is not supplied, check the SMPS and main moard i) If 24V power is not generated, replace the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)). ii) If the control signal is abnormal, replace the Main board(JC92-02452A).

Code: A2-2810, A2-2811, A2-2910, A2-2911
Display: Fan Failure: #. Turn off then on. Call for service if the problem persists.
Description: Ozone Fan or OPC In fan fan does not operate.
Troubleshooting Guides: NOTE • Ozone fan error : A2-2810 / A2-2811 • OPC In fan error : A2-2910 / A2-2911 1) Turn the machine off. 2) Remove the rear cover. 3) Check if the corresponding fan connector is connected correctly. 4) If the connection is OK, enter the SVC mode and execute fan test. (Diagnostics > Engine Dignostics > Engine Test Routines > 100-0260, 109-0040) 5) If the fan does not operate, measure the fan power. (Red line) – Measure the Red line a) If 24V power is generated, replace the defective fan. b) If 24V power is not generated, check the SMPS and main board. i) Measure 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. ii) If the SMPS board is normal, replace the Main board(JC92-02452A). 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connection or disconnection. i) If the Lock signal is 0V continually, check the harness. ii) If the harness is OK, replace the Main board(JC92-02452A). iii) If the signal value is different from the table above, replace the Fan(JC93-00500A).

Code: A3-3111, A3-3112, A3-3113, A3-3114
Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists.
Description: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to adefective harness.
Troubleshooting Guides: 1) Enter the SVC mode. Execute the sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines >) – 109-0000 : Fuser Temperature A – 109-0010 : Fuser Temperature B 2) Remove and disassemble the fuser unit. 3) Measure the resistance value of the Thermistor (1404-001453). If the measured value is out of 307KOm – 430KOm at 25C, replace the thermistor. 4) If the error persists, replace the Fuser unit (JC91-01049A(220V) / JC91-01050A (110V)). 5) If the error persists after replacing fuser unit, replace the Main board(JC92-02452A).

Code: A3-3210, A3-3211, A3-3212
Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists.
Description: Inner temperature sensor is defective.
Troubleshooting Guides: 1) Turn the machine off. 2) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0012) 3) Open the side cover. Measure the resistance value of the connector at both ends. – If the values is not in 10KOm +- 1% (at 25C), replace the Photo sensor (1404-001417). 4) If the sensor is normal, replace the Main board(JC92-02452A).

Code: A3-3310, A3-3311, A3-3312, A3-3410, A3-3411, A3-3412
Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists.
Description: External temperature sensor is defective. / Humidity sensor is defective.
Troubleshooting Guides: • A3-3310, A3-3311, A3-3312 : External temperature sensor • A3-3410, A3-3411, A3-3412 : Humidity sensor 1) Turn the machine off. 2) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013) 3) Open the side cover. Measure the resistance value of the connector at both ends. – If the values is not in 10Kom +- 1% (at 25C), replace the Photo sensor (JC93.00486A). 4) If the sensor is normal, replace the Main board(JC92-02452A).

Code: C1-1110
Display: Prepare new yellow toner cartridge.
Description: Toner remained is 5 – 30% of its life.
Troubleshooting Guides: 1) Open the front cover. 2) Remove the toner cartridge(MLT-D709S). (Toner cartridge with level of “Low” will be exhausted soon.)

Code: C1-1130, C1-1140
Display: End of life, Replace with new toner cartridge.
Description: The toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Print the supply information report. 2) Check the life remaining of the toner cartridge. 3) If its life is at the end, turn the machine off and open the front cover. 4) Replace the toner cartridge with new one(MLT-D709S).

Code: C1-1311
Display: Imaging Unit Failure: #C3-1312. Install imaging unit again
Description: Toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Turn the machine off. Open the front cover 2) Remove the toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) If the problem persists, check the follows. a) Check if the Toner Supply Drive Unit(JC93-00436A) is defective. b) Check if the Toner Duct Drive Unit(JC93-00451A) is defective. 4) If the problem persists, replace the Toner cartridge(MLT-D709S).

Code: C1-1411
Display: Toner cartridge is not installed. Install it.
Description: The toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the toner cartridge is installed. 2) Remove and reinstall the toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the toner cartridge with a new one(MLT-D709S).

Samsung SCX8123NA error code and quick guides

Solve Samsung SCX8123NA Error codes

Code: C1-1512
Display: Toner cartridge is not compatible. Check users guide.
Description: Toner cartridge is not compatible.
Troubleshooting Guides: 1) Open the front cover. Remove the toner cartridge and re-install. 2) Print the supply information report. Check the toner cartridge information. 3) If the toner cartridge is not a Samsung genuine, replace it with a new one(MLT-D709S).

Code: C3-1110, C3-1130, C3-1140
Display: Prepare new imaging unit Replace with new imaging unit.
Description: The Imaging unit has almost reached the end of life.
Troubleshooting Guides: 1) Open the front door and remove the waste toner container. 2) Remove the drum unit. 4) If its life is at the end, turn the machine off and replace the imaging unit(MLT-R709) with new one.

Code: C3-1211
Display: Imaging Unit Failure:#C3-1211. Please turn off then on.
Description: Sensor calibration error that detects the toner density for image stabilization control has occurred.
Troubleshooting Guides: 1) Open the front door and remove the waste toner container. 2) Remove the drum unit and reinstall. 4) If the problem persists, replace the imaging unit(MLT-R709) with new one.

Code: C3-1411
Display: Imaging unit is not installed. Install the unit.
Description: The imaging unit is not installed. / The data of CRUM is not detected.
Troubleshooting Guides: 1) Open the front door and remove the waste toner container. 2) Remove the drum unit and reinstall. 3) If the problem persists, replace the imaging unit(MLT-R709) with new one.

Code: C3-1422
Display: Imaging unit is not installed. Install the unit.
Description: The imaging unit need to clean.
Troubleshooting Guides: 1) Open the front door and remove the waste toner container. 2) Remove the drum unit and reinstall. 4) If the problem persists, clean the drum unit by charger cleaner. 5) If the problem persists, replace the drum unit.(MLT-R709).

Code: C3-1512
Display: Imaging unit is not compatible. Check user’s guide
Description: Imaging unit is not compatible.
Troubleshooting Guides: 1) Open the front door and remove the waste toner container. 2) Remove the drum unit and reinstall. 3) If the problem persists, replace the imaging unit(MLT-R709) with new one.

Code: C6-1310
Display: Fuser unit is not installed. Install it
Description: Fuser unit is not detected.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. 2) If the problemis persists, Print the Supply Information Report and check whether fuser unit life is over. NOTE The fuser unit can print up to 150,000 pages. 3) If the problem persists, replace the Fuser unit(110V : JC91-01049A, 220V : JC91-01050A).

Code: C7-1110, C7-1130
Display: Waste toner container is almost full. Order new one. Waste toner container is full. Replace it.
Description: The life of the waste toner container expires soon or has expired.
Troubleshooting Guides: 1) Open the front cover and remove the waste toner container. 2) Reinstall the waste toner container. 3) If the problem persists, remove the waste toner container. 4) If the problem persists, replace the waste toner container(MLT-W709).

Code: C7-1311
Display: Waste toner container is not installed. Install it.
Description: The waste toner container is not installed.
Troubleshooting Guides: 1) Open the front cover and check the waste toner container is installed correctly. 2) Check the waste toner container sensor operates correctly. 3) If the problem persists, remove the waste toner container. 4) If the problem persists, replace the waste toner container(MLT-W709).

Code: C9-2110, C9-2120
Display: Replace with new Transfer roller.
Description: Transfer belt is at the end of its life.
Troubleshooting Guides: 1) Open the side-cover. 2) Replace the transfer roller(JC95-01520A).

Code: C9-2220
Display: TR Failure: #C9-2220. Install transfer roller again.
Description: The resistance value of the transfer roller is abnormal.
Troubleshooting Guides: 1) Open the side cover. 2) Replace the transfer roller(JC95-01520A). 3) If the problem persists, replace the HVPS board.

Code: H1-1311, H1-1312, H1-1313, H1-1314, H1-1315, H1-1317, H1-1318
Display: Paper jam in Tray 3.
Description: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper. 2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3. 3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1. 5) If the problem persists after checking step 3~4, check the following. a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part. 6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A). 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1322
Display: Tray 3 cassette is pulled out. Insert it properly.
Description: Tray 3 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray3 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside the machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1351, H1-1352
Display: Paper is low in Tray 3. Load paper. Paper is empty in Tray 3. Load paper.
Description: Paper in the tray is less than 10%. / The photo sensor is defective.).
Troubleshooting Guides: 1) Remove tray3. Load the paper in the tray3. 2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1353
Display: Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
Description: The paper is not fed from tray3.
Troubleshooting Guides: 1) Remove and insert tray3 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 6 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). 7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-1411, H1-1412, H1-1417, H1-1418
Display: Paper jam in Tray 4.
Description: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper. 2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4. 3) If this jam error occurs frequently, check the follows. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2. 5) If the problem persists after checking step 3~4, check the following. a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part. 6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A). 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1422
Display: Tray 4 cassette is pulled out. Insert it properly.
Description: Tray 4 is pulled out or the auto size sensor connector is not connected or is broken.
Troubleshooting Guides: 1) Remove and insert tray4 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside the machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1451, H1-1452
Display: Paper is low in Tray 4. Load paper. Paper is empty in Tray 4. Load paper.
Description: Paper in tray4 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove the tray4. Load the paper in the tray4. 2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1453
Display: Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
Description: The paper is not fed from tray4.
Troubleshooting Guides: 1) Remove and insert tray4 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 6 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). 7) If the problem persists, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-5323
Display: Tray door is open. Close the door
Description: DCF Takeaway-Cover is open. / I/L-Switch harness or connector is defective.
Troubleshooting Guides: 1) Open and close the DCF Take away-Cover correctly. 2) If the problem persists, check the following. a) Check if I/L-Switch(HARNESS-DCF COVER OPEN)(JC39-01696A) is not operated. If it is defective, replace it. b) If the I/L Switch is OK, replace the DCF board(JC92-02453A).

Code: H1-5330
Display: DCF Failure #H1-5330. Check internal DCF connection.
Description: A communication error between the optional tray and the main machine has occurred.
Troubleshooting Guides: 1) Lift up and release the DCF unit from the machine. 2) Remove the Bracket Rear Cover after removing 6 screws. 3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39-01690A) is defective, replace it. 4) If the problem persists, replace the DCF board.

Code: H2-6700, H2-6701, H2-6702, H2-6703, H2-6704, H2-6705
Display: Paper jam inside of finisher Paper jam at exit of finisher
Description: Paper failed to pass finisher’s paper transportation path within the specified time.
Troubleshooting Guides: 1) Open finisher jam cover, and make sure that the paper is on the paper path. If there is paper, remove paper manually. 2) If the error does not disappear even after removing paper and closing finisher jam door, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.

Code: H2-6706
Display: Finisher Failure: #H2-6706. Check finisher
Description: Transport motor doesn’t work.
Troubleshooting Guides: 1) Open finisher jam cover to check if there is a paper jam. If there is paper, remove paper manually. Then close door to do finisher initialization. 2) If transport motor is still not running and the error does not disappear, follow the instructions below: a) Does finisher transport motor work well? i) Make sure finisher transport motor cable is connected well to the transport motor connector. ii) Make sure finisher transport motor cable is connected well to the main board connector. iii) Replace the finisher transport motor(JC81-09677A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-9692A). c) Does finisher motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-09592A / J81-09593A / JC81-09595A / JC81-09596A). d) Check if any debris is present. Please make sure to remove any debris.

Code: H2-6707 … H2-6725
Display: Finisher Failure: #H2-67xx. Check finisher
Description: Component does not move to or leave home position.
Troubleshooting Guides: 1) If there is jammed paper on the paper path, remove paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If component still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher component motor work well? i) Make sure finisher component motor cable is connected well to the motor connector. ii) Make sure finisher component motor cable is connected well to the main board connector. iii) Replace the finisher component motor(JC81-09680A / JC81-09681A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher component parts work well? i) Make sure component parts can move or rotate smoothly. ii) Make sure there is no any mechanical interference to stop moving or rotating. iii) Make sure the belt is tight on the correct position, if it has the belt. d) Does finisher component motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the Eject-Sub Assy. e) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6726, H2-6727
Display: Finisher Stapler door is open. Close it. Finisher Jam door is open. Close it.
Description: Finisher door is not closed.
Troubleshooting Guides: 1) Close door to perform finisher initialization. If error does not disappear, follow the instructions below: a) Does finisher door cover close well? i) The finisher door cover can close well. ii) The finisher door cover can contact and push input sensor switch well. iii) The finisher input sensor switch can be pushed well. iv) Replace finisher cover door(JC81-09577A) or Switch(JC81-09687A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris exists. Please make sure to remove any debris.

Code: H2-6728, H2-6729, H2-6730, H2-6731
Display: Finisher Failure: #H2-67xx. Check finisher.
Description: Finisher stapler head does not move to or leave home position.
Troubleshooting Guides: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below : a) Can finisher stapler cartridge can be pulled out? i) Rotate stapler gear manually to move stapler head back to home (top) position. ii) Remove staple completely from stapler cartridge. iii) Remove staples from inside stapler. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) exists. Please make sure to remove any debris.

Code: H2-6732, H2-6733
Display: Staple cartridge is low. Replace it. Staple cartridge is empty. Replace it.
Description: Finisher stapler cartridge is necessary to refill.
Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.

Code: H2-6734
Display: Finisher Failure: #H2-6734. Check finisher
Description: Finisher stapler cartridge refill failed.
Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) is present. Please make sure to remove any debris.

Code: H2-6735
Display: Too much paper in finisher stacker. Remove printed paper.
Description: Finisher output tray is full.
Troubleshooting Guides: 1) Remove paper from the finisher main tray. Main tray will move downward and upward to clear stack full warning. 2) If warning does not disappear, follow the instructions below : a) Does finisher main tray input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher main tray motor work well? i) Make sure finisher main tray motor cable is connected well to the main tray motor connector. ii) Make sure finisher main tray motor cable is connected well to the main board connector. iii) Replace the finisher main tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.

Code: H2-6736 … H2-6743
Display: Finisher Failure: #H2-67xx. Check finisher
Description: Main Tray does not move to or leave home position.
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher Main Tray motor work well? i) Make sure finisher Main Tray motor cable is connected well to the motor connector. ii) Make sure finisher Main Tray motor cable is connected well to the main board connector. iii) Replace the finisher Main Tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher Main Tray motor work well? i) Make sure finisher Main Tray motor cable is connected well to the motor connector. ii) Make sure finisher Main Tray motor cable is connected well to the main board connector. iii) Replace the finisher Main Tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher Main Tray parts work well? i) Make sure Main Tray parts can move or rotate smoothly. ii) Make sure there are no mechanical interference to stop moving or rotating. iii) Make sure the belt is tight in the correct position, if it has a belt. d) Does finisher Main Tray motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-9585A / JC81-09586A). e) Check if any debris is present. Please make sure to remove any debris.

Code: H2-6744
Display: Staple Cartridge not install. Install it.
Description: Finisher stapler cartridge is not installed into stapler.
Troubleshooting Guides: 1) Open finisher stapler door to put cartridge into stapler and then close door. Self-Priming will be execute automatically if necessary. 2) If stapler warning does not disappear, follow the instructions below : a) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler cartridge(JC81-08653A). iv) Replace the finisher stapler(JC81-07376A). v) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.

Code: H2-6A50
Display: Finisher Failure: #H2-6A50. Check finisher.
Description: Communication error with finisher has occurred.
Troubleshooting Guides: 1) Copier power off and power on. If the error does not disappear, follow the instructions below: 2) Does finisher work well? a) Make sure finisher interface cable is connected with main board. b) Replace the finisher main board(JC81-09692A).

Code: H2-6A63
Display: Finisher Failure: #H2-6A63. Check finisher.
Description: Finisher stapler cartridge is not installed into stapler or Staples are empty.
Troubleshooting Guides: 1) Replace the finisher stapler(JC81-07376A).

Code: M1-1113, M2-1121
Display: Paper jam in Tray 1.
Description: Paper jam has occurred in tray1.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the unit. 2) Remove tray1 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pickup-roller unit. a) Check if the pick up/ reverse/ forward rollers are assembled correctly. b) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit and feed sensor. a) Check if the pickup unit and feed sensor operate correctly. b) Check if the harness from pickup unit to main board is connected correctly. c) Check if the connector of the fuide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor is disconnected. 5) If the problem persists, check the pickup unit. a) Remove the pickup unit and check the connection of the actuator and actuator-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit(JC93-00422A) or Pickup unit(JC93-00540A).

Code: M1-1213, M2-1131
Display: Paper jam in Tray 2.
Description: Paper jam has occurred in tray2.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the unit. 2) Remove tray2 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pickup-roller unit. a) Check if the pick up/ reverse/ forward rollers are assembled correctly. b) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit and feed sensor. a) Check if the pickup unit and feed sensor operate correctly. b) Check if the harness from pickup unit to main board is connected correctly. c) Check if the connector of the fuide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor is disconnected. 5) If the problem persists, check the pickup unit. a) Remove the pickup unit and check the connection of the actuator and actuator-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit(JC93-00422A) or Pickup unit(JC93-00540A).

Code: M1-1610
Display: Paper jam in MP Tray.
Description: Paper jam has occurred in MP tray.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper from the MP tray. 2) If this jam error occurs frequently, check the rollers of the MP unit. a) Check if the MP pick up/ reverse/ forward rollers are assembled correctly. b) If the MP pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 3) If the problem persists, check if the MP solenoid operates correctly. a) By Service-mode, Check the operation of solenoid. (Diagnostics > Engine Diagnostics > Engine Test Routines > 101-0271 b) If the MP solenoid is defective, check the connection of MP unit. c) If the harness has no defects, replace the solenoid(JC33-00029B). If the problem persists, check the main drive unit. a) Check the harness from Regi/MP drive unit to main board. b) By service-mode, check if the drive motor and clutch operate correctly. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0010) (Diagnostics > Engine Diagnostics > Engine Test Routines > 101-0270) c) If the problem occurs, replace the drive main (JC93-00448A).

Code: M1-3122
Display: Tray 1 cassette is pulled out. Insert it properly.
Description: Tray 1 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove Tray1 . 2) Insert the corresponding cassette correctly. 3) If Tray1 is not locked or pulled out without holding the locking lever, remove Tray1. 4) Check if foreign substance or paper is inside Tray1. If so, please remove it. 5) If the problem persists, check that auto size sensor is connected properly. 6) If the problem persists, replace the main board(JC92-02430A).

Code: M1-3222
Display: Tray 2 cassette is pulled out. Insert it properly.
Description: Tray 2 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove Tray2. 2) Insert the corresponding cassette correctly. 3) If Tray2 is not locked or pulled out without holding the locking lever, remove Tray2. 4) Check if foreign substance or paper is inside the Tray2. If so, remove it. 5) If the problem persists, check that auto size sensor is connected properly. 6) If the problem persists, replace the main board(JC92-02430A).

Code: M1-4111
Display: Input System Failure #M1-4111 : Pull Tray 1 out and insert it.
Description: The paper is not fed from tray1.
Troubleshooting Guides: 1) Remove Tray1 and re-install. 2) If the problem persists, Turn the machine off than on. 3) Check if the connection from pickup drive unit and main board is correctly. 4) Check the pickup drive unit operates correctly. a) Check the harness connection from pickup drive unit to main board is correctly. b) By service-mode, check the pickup drive unit operates correctly. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0370) c) If the problem occurs, replace the pickup drive unit(JC93-00442A). 5) If the problem persists, check the pickup unit. a) Check the photo sensor in the pickup unit is defective. b) Check the sensor operates correctly. c) If the problem occurs, replace the photo sensor(0604-001393)

Code: M1-4211
Display: Input System Failure #M1-4211 : Pull Tray 2 out and insert it.
Description: The paper is not fed from tray 2.
Troubleshooting Guides: 1) Remove Tray 2 and re-install. 2) If the problem persists, Turn the machine off than on. 3) Check if the connection from pickup drive unit and main board is correctly. 4) Check the pickup drive unit operates correctly. a) Check the harness connection from pickup drive unit to main board is correctly. b) By service-mode, check the pickup drive unit operates correctly. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0370) c) If the problem occurs, replace the pickup drive unit(JC93-00442A). 5) If the problem persists, check the pickup unit. a) Check the photo sensor in the pickup unit is defective. b) Check the sensor operates correctly. c) If the problem occurs, replace the photo sensor(0604-001393)

Code: M1-5111, M1-5112
Display: Paper is low in Tray 1. Load paper. Paper is empty in Tray 1. Load paper.
Description: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove Tray 2 and re-install. 2) Load the paper in Tray 2. 3) If paper is loaded but error message has not disappeared, check the following. a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604-001393). c) If the actuator is defective, replace it(JC66-03199A).

Code: M1-5211, M1-5212
Display: Paper is low in Tray 2. Load paper. Paper is empty in Tray 2. Load paper.
Description: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove Tray 2 and re-install. 2) Load the paper in Tray 2. 3) If paper is loaded but error message has not disappeared, check the following. a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604-001393). c) If the actuator is defective, replace it(JC66-03199A).

Code: M1-5612
Display: Paper is empty in MP Tray. Load paper.
Description: Paper in the MP tray is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove MP Tray and re-install. 2) Load the paper in the tray. 3) If paper is loaded but error message has not disappeared, check the following. a) If the photo sensor is contaminated, clean it. c) If the photo sensor is defective, replace it(0604-001393). d) If the actuator is defective, replace it(JC66-03217A).

Code: M2-1124, M2-1125
Display: Paper jam inside of machine
Description: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 1 sensor is defective.)
Troubleshooting Guides: • M2-1124 : The leading edge of the paper has not reached the feed 1 sensor within the specified time. • M2-1125 : The paper has not left from the feed 1 sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00448A). d) If the feed motor operation is normal, check the feed 1 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor(0604-001381).

Code: M2-1134, M2-1135
Display: Paper jam inside of machine
Description: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 2 sensor is defective.)
Troubleshooting Guides: • M2-1134 : The leading edge of the paper has not reached the feed 2 sensor within the specified time. • M2-1135 : The paper has not left from the feed 2 sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00448A). d) If the feed motor operation is normal, check the feed 2 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor 2 (0604-001381).

Code: M2-1211, M2-1213, M2-1214
Display: Paper jam inside of machine.
Description: Paper jam has occurred inside the machine. (Regi. roller drive is defective / Regi. sensor is defective.)
Troubleshooting Guides: • M2-1211 : When the machine is warming-up, jammed paper inside machine is detected. • M2-1213 : The leading edge of the paper has not reached the regi. sensor within the specified time. • M2-1214 : The paper has not left the regi. sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If the jammed paper occurs continually, check the following. a) Enter SVC mode. Execute regi. motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the Regi/MP motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00448A). d) If the motor operation is normal, check the regi. sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the regi. sensor (0604-001381).

Code: M2-1331, M2-1333, M2-1334, M2-2111, M2-2113, M2-2114
Display: Paper jam inside of machine Paper jam at the top of duplex path
Description: Paper jam has occurred inside the machine.
Troubleshooting Guides: 1) Open the side cover. Remove jammed paper. 2) If the problem persists, check the following. a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor (0604-001381). b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor (0604-001393 ).

Code: M3-1411
Display: Paper jam in exit area.
Description: Paper jam has occurred around the fuser unit.(At power-on / warm up , the machine detected paper jam in Inner tray Exit Sensor.)
Troubleshooting Guides: • M3-1413 : The leading edge of the paper has not reached the feed 1 sensor within the specified time. • M3-1414 : The paper has not escaped from the feed 1 sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If the problem persists, check the following. a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it.

Code: M3-1413, M3-1414
Display: Paper jam in exit area.
Description: Paper jam has occurred around the fuser unit.(Job separator connection is defective. / Actuator-Exit is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper. 2) If the problem persists, check the following. a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it.

Code: M3-2230, M3-2430
Display: Output tray is full. Remove printed media.
Description: There is too much paper in output bin tray or inner tray.
Troubleshooting Guides: • M3-2230 : There is too much paper in output bin tray. • M3-2430 : There is too much paper in inner tray. 1) Remove the paper on output bin tray or inner tray. 2) If this error ccurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor(0604-001393) is defective.

Code: S1-1113
Display: Video System Failure #S1-1113: Turn off then on.
Description: The system has some problems due to CPU overheating.
Troubleshooting Guides: 1) Turn the machine off. 2) Wait until the machine is cool, and then turn the machine on. 3) If the problem persists, replace the main board(JC92-02452A).

Code: S1-1114
Display: Video System Failure #S1-1114: Turn off then on.
Description: CPU fan is not working
Troubleshooting Guides: 1) Turn the machine off. 2) Wait until the machine is cool. And then turn the machine on. 3) If the problem persists, replace the CPU fan.

Code: S1-1313
Display: The clock became initial time. Set a time again.
Description: Saved time is invalid
Troubleshooting Guides: 1) Set up the time and reboot the machine. (Machine Setup > General Setting > Date and Time) 2) if the problem persists, measure the battery voltage. a) Remove the rear cover. b) Remove cover from Main PBA. c) Measure the battery voltage. If value is under 3V, battery is abnormal. 3) If battery has no problem, replace the main board(JC92-02452A).

Code: S1-1411, S1-1413
Display: Video System Failure #S1-1411: Turn off then on. Video System Failure #S1-1413: Turn off then on.
Description: SPGPv4-Chip is not working.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board(JC92-02452A).

Code: S1-2111
Display: Video System Failure #S1-2111: Turn off then on.
Description: The machine can’t detect memory during booting.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board(JC92-02452A).

Code: S1-2411, S1-2421, S1-2422
Display: HDD System Failure #: Turn off then on.
Description: Hard Disk is not installed in the machine. / Hard Disk is defective.
Troubleshooting Guides: 1) Check if the HDD is installed correctly. a) Remove the reat cover b) Check the cable connection. 2) If the problem persists, replace the HDD(JC59-00035A).

Code: S1-2510, S1-2511, S1-2521, S1-2523, S1-2540
Display: MSOK System Failure: Turn off then on. MSOK Failure: #. Call for service. PPM data is incorrect. Call for service & change MSOK.
Description: Communication error between data storage device of MSOK and main board has occurred.
Troubleshooting Guides: 1) Check if the MSOK is inserted correctly. Remove and reinstall it.. a) Remove the reat cover b) Check if the MSOK is correctly connected. c) Check if the connecter and harness are correctly plugged. 2) If the problem persists, replace the main board(JC92-02452A).

Code: S1-4111
Display: Video System Failure #S1-4111: Turn off then on.
Description: The main board can’t send the data through the network channel. Network cable is not connected.
Troubleshooting Guides: 1) Turn the machine off then on. 2) Check if the network harness and connector are correctly connected. a) Insert the network harness to connector rightly. b) Check the LED light near the network connector. – If it is connected correctly, green lamp is turn on. – If not, the orange lamp is flickers. 3) If the problem is persists, replace the main board(JC92-02452A).

Code: S1-4311
Display: Video System Failure #S1-4311: Turn off then on.
Description: USB unit chip is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board(JC92-02452A).

Code: S1-5521
Display: FDI device is not installed. Install the device.
Description: The machine can’t detect the FDI device.
Troubleshooting Guides: 1) Install the FDI device. 2) If the FDI device is already installed, update the firmware for main board. 3) Check the connection between FDI device and main board. a) Remove the rear cover. b) Check the connection between FDI unit and mainboard connection. 4) If FDI unit has problem, replace FDI unit(CLX-KIT10). 5) If the problem persists, replace the main board(JC92-02452A).

Code: S2-1211
Display: Engine System Failure #S2-1211: Turn off then on.
Description: Power chip on main board is defective.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board.

Code: S2-2311
Display: Engine System Failure #S2-2311: Turn off then on.
Description: EEPROM on main board is defective
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board.

Code: S2-4210
Display: Front door is open. Close it.
Description: Front cover is opened.
Troubleshooting Guides: 1) Close the front cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it.

Code: S2-4410
Display: Right door is open. Close it.
Description: Side cover is opened.
Troubleshooting Guides: 1) Close the side cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it.

Code: S3-3111
Display: Scan System Failure #S3-3111: Turn off then on.
Description: Error occurs at Scanner connection
Troubleshooting Guides: 1) Turn the power off then turn on. 2) If the problem persists, remove the DADF unit. 3) Open the scan rear cover. 4) Check if the connection onthe Scanner board. 5) If there is no problem, replace the Main board(JC92-02452A) or Scan joint board(JC92-02447A).

Code: S3-3121
Display: Scanner locked or another problem occurred.(No Switch Case)Scanner is locked.
Description: Scanner module does not move.
Troubleshooting Guides: 1) Turn the power off then turn on. 2) If the problem persists, remove the DADF unit. 1) Press the cover-open sensor. 2) If the problem persists, Open the scanner glass and check the module 3) If the module is moved, check if the motor is connected correctly. 4) If the connection is OK, replace the Main board(JC92-02452A) or Scan joint board)(JC92-02447A).

Code: S3-3211, S3-3213, S3-3214, S3-3215, S3-3216, S3-3217
Display: Scan System Failure #: Turn off then on.
Description: DADF is not connected communication error occurs with CIP6 board.
Troubleshooting Guides: 1) Turn the power off then turn on. 2) If the problem persists, check the DADF unit connection. 3) If the problem persists, remove the DADF unit to find the defects. 4) Remove the DADF rear cover. Check if the connector on DADF board is connected correctly. 5) If the connection is OK, replace the DADF board(JC92-02446A).

Code: S5-3111
Display: UI System Failure #S5-3111:Turn off then on.
Description: Communication error between main board and OPE board has occurred.
Troubleshooting Guides: 1) Turn the power off then turn on. 2) If the problem persists, check the following. 3) Check the connection between main board and OPE board. 4) If the connection is OK, replace the main board(JC92-02452A) or OPE board(JC97-04006B).

Code: S6-3122
Display: Network cable is disconnected. Check it.
Description: Network cable is disconnected.
Troubleshooting Guides: 1) Turn the machine off then on. 2) Check if the network harness and connector are correctly connected. a) Insert the network harness to connector rightly. b) Check the LED light near the network connector. – If it is connected correctly, green lamp is turn on. – If not, the orange lamp is flickers. 3) If the problem is persists, replace the main board(JC92-02452A).

Code: S6-3123
Display: This IP address conflicts with that of other system. Check it.
Description: Network error. (IP address conflicts with that of another system or Communication error)
Troubleshooting Guides: • Change the IP adredd (Machine Setup > Network Setting > Login > TCP/IP > Select the network protocol > IP Setting

Code: S6-3128
Display: 802.1x authentication failed. Please Contact the System Administrator
Description: There is no response when checking the ping test. ID or Password is incorrect.
Troubleshooting Guides: 1) Change the IP adredd (Machine Setup > Network Setting > Login > TCP/IP > Select the network protocol > IP Setting 2) Inut the Network Login ID and Password correctly.

Code: S7-2110
Display: Fuser Failure: #S7-2110. Turn off then on
Description: The fuser unit is overheated.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. 2) Remove the fuser unit. After open the jam cover, check jammed or wrapped paper is in the fuser unit. 3) Check if the contact type thermistor(1404-001567) or Non-contact type thermistor(1404-001453)is broken. 4) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 5) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2113, U1-2119
Display: Fuser Unit Failure: #U1-2113. Fuser Unit Failure: #U1-2119.
Description: The thermistor can’t measure temperature. The hear-roller will not heat-up.
Troubleshooting Guides: • U1-2113 : Error occurs at non-contact type Thermistor • U1-2119 : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 3) If the problem persists, check the following: a) Check if the Halogen lamp (110V : 4713-001632 / 220V : 4713-001633) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404-001567) or Non-contact type thermistor(1404-001453)is broken. 4) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 5) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2115
Display: Fuser Unit Failure: #U1-2115. Turn off then on.
Description: The pressure control unit(Cam unit)of the fuser is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, check the following: a) When the side-cover closes, check if the operation sound of the pressure control unit occurs. b) Check if the parts of the pressure control unit are abnormal. – Check if the shape of the CAM-REAR(JC66-03178A) is broken. – Check if there are abnormal parts of the pressure control unit. c) Check if the fuser-motor is abnormal via service-mode. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0140) 3) If the problem persists, replace the Fuser unit(110V : JC91-01063A, 220V : JC91-01064A) 4) If the problem persists, replace the pressure control unit or cam-motor or Main board(JC92-02452A).

Code: U1-2132, U1-2135
Display: Fuser Unit Failure: #U1-2132. Fuser Unit Failure: #U1-2135.
Description: Temperature of the fuser rises abnormally.
Troubleshooting Guides: • U1-2132 : Error occurs at non-contact type Thermistor • U1-2135 : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. (Refer to 3.2.2. Fuser unit) 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the following: a) Check if the Halogen lamp (110V : 4713-001632 / 220V : 4713-001633) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404-001567) or Non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 6) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2141, U1-2142
Display: Fuser Unit Failure: #U1-2141. Fuser Unit Failure: #U1-2142.
Description: Temperature of the thermistor is higher than the maximum allowable temperature.
Troubleshooting Guides: • U1-2141 : Error occurs at non-contact type Thermistor • U1-2142 : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. (Refer to 3.2.2. Fuser unit) 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the following: a) Check if the contact type thermistor(1404-001567) or Non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 6) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2316, U1-2317
Display: Fuser Unit Failure: #U1-2316. Fuser Unit Failure: #U1-2317.
Description: Temperature of the fuser changes abnormally
Troubleshooting Guides: • U1-2316 : Error occurs at non-contact type Thermistor • U1-2317 : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. (Refer to 3.2.2. Fuser unit) 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) If the problem persists, Check the following: (Refer to 3.3.23. Fuser unit) a) Check if the Halogen lamp (110V : 4713-001632 / 220V : 4713-001633) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404-001567) or Non-contact type thermistor(1404-001453) is broken. 4) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 5) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2335, U1-233A
Display: Fuser Unit Failure: #U1-2335. Fuser Unit Failure: #U1-233A.
Description: Temperature of the thermistor is abnormally low.
Troubleshooting Guides: • U1-2335 : Error occurs at non-contact type Thermistor • U1-233A : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser uni, then turn the machine on. (Refer to 3.3.2. Fuser unit) 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the follows. a) Check if the Halogen lamp (110V : 4713-001632 / 220V : 4713-001633) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404-001567)or Non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 6) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U1-2337, U1-233D
Display: Fuser Unit Failure: #U1-2337. Fuser Unit Failure: #U1-233D
Description: When the fuser warms-up, the temperature of the thermistor is abnormally low.
Troubleshooting Guides: • U1-2337 : Error occurs at non-contact type Thermistor • U1-233D : Error occurs at contact type Thermistor 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. (Refer to 3.2.2 Fuser unit) 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the follows. a) Check if the Halogen lamp (110V : 4713-001632 / 220V : 4713-001633) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if the contact type thermistor(1404-001567)or Non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01049A / 220V : JC91-01050A). 6) If the problem persists, replace the Main board(JC92-02452A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

Code: U2-1111, U2-1112, U2-1113, U2-1114
Display: LSU Failure: #. Turn off then on.
Description: LSU motor does not operate of it operates abnormally. Motor ready signal is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up. 2) Print a Demo page and check the printout is normal. 3) If the problem persists, check the following: • If the LSU motor makes a sound, a) By SVC mode, Check if the motor ready signal is occurred. (Diagnostics > Engine Diagnostics > Engine Test Routines > 110-0000) b) If not, open the side-cover and replace the LSU(JC97-04017A) • If the LSU motor does not make a sound, a) Unplug and reconnect the LSU flat cable connecting the LSU. Then check the operation sound of LSU. b) Unplug and reconnect the LSU flat cable on main board. Then check the operation sound of LSU. c) If the LSU flat cable is defective, replace FFC(JC39-01657A) d) If the LSU cable is OK, replace the LSU(JC97-04017A)

Code: U3-3113, U3-3211, U3-3212, U3-3213, U3-3214, U3-3312, U3-3314
Display: Original paper jam inside of scanner
Description: Jam has occurred inside the DADF unit.
Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the DADF regi. sensor(0604-001393) and regi actuator(JC66-03148A). If their operation is abnormal, replace a defective part. 3) If the regi sensor is OK, check the scan sensor(0604-001393) and scan actuator(JC66-03210A). If their operation is abnormal, replace a defective part. 4) Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly. If the clutch(JC47-00033A) is defective, replace it.

Code: U3-3311, U3-3313
Display: Original paper jam inside of scanner.
Description: Jam has occurred inside the DADF unit.
Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the following: a) Check if the scan actuator(JC66-03210A) operates normally. b) Check if the scan sensor cable is connected correctly. c) If the connection is OK, replace the scan sensor(0604-001393).

Code: U3-3411, U3-3413, U3-3414
Display: Original paper jam inside of scanner.
Description: Jam has occurred inside the DADF unit.
Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the following: a) Check if the Regi. actuator(JC66-03148A) operates normally. b) Check if the Regi. sensor cable is connected correctly. c) If the connection is OK, replace the Regi. sensor(0604-001393).

Code: U3-3711, U3-3713, U3-3714
Display: Original paper jam in the exit area of scanner
Description: Original jam has occurred inside the DADF unit.
Troubleshooting Guides: 1) Open the DADF cover. If there is a jammed paper, remove it. 2) If this error occurs continually, check the followings. a) Check if the exit actuator(JC66-03184A) operates normally. b) Check if the exit sensor cable is connected correctly. c) If the connection is OK, replace the exit sensor(0604-001393).

Code: U3-4210
Display: Top door of scanner is open.
Description: DADF cover is opened.
Troubleshooting Guides: 1) Close the DADF cover perfectly. 2) If this error occurs continually, Check the followings. a) Check the DADF cover open sensor(0604-001393) and its harness. If there is a defective part, replace it. b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open(JC63-03273A).

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung SCX8123NA model and fix error codes list