Samsung SCX5737FW model and fix error codes list

Samsung SCX5737FW model and fix error codes list

– Compatible Printer model: Samsung SCX5737FW
– Samsung SCX5737FW Error Codes with quick guides:

• Code: A1-1110
• Display: Error #A1-1110: Turn off then on.
• Description: After working the main BLDC motor, the Ready signal has not occurred within 1 sec. 1. Harness is defective. Connector is not connected properly. 2. OPC coupler in the toner cartridge has overloaded. 3. Main BLDC motor is defective. 4. Engine board is defective.
• Troubleshooting Guides: First, turn the machine off then on. If the error persists, refer to the following. 1. Check if the motor connector is connected properly. Reconnect it. 2. OPC coupler has overloaded. After removing the toner cartridge, rotate the OPC coupler. (Spec : 6 kgf.cm) If there is any damage, the OPC coupler can’t rotate well. Replace the toner cartridge. 3. The main BLDC motor is defective. – Unplug the connector from the motor carefully. – Replace the main BLDC motor with new one. 4. If the problem persists, replace the main board.

• Code: C1-1110, C1-1120
• Display: Prepare new cartridge / Replace new cartridge
• Description: The remaining toner cartridge is less than 10% The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1. Print the supply information report. (Menu > System Setupr > Report > Supplies Info.) Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C1-1410, C1-1411
• Display: Install toner cartridge.
• Description: The toner cartridge is not installed.
• Troubleshooting Guides: 1. Turn the machine off then on. 2. Remove the toner cartridge. Thoroughly roll the cartridge ve or six times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge

• Code: C1-1512
• Display: Not Compatible Toner cartridge.
• Description: Toner cartridge is not compatible.
• Troubleshooting Guides: 1. Print the supply information report. Check information of the toner cartridge. 2. If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: H1-1210
• Display: Paper jam in Tray2.
• Description: A paper jam was detected in the feed area of the tray2. 1. Paper was inserted abnormally or was not loaded in the cassette properly. 2. Pick Up unit has a problem.
• Troubleshooting Guides: 1. Open the Tray2 and remove the jammed paper. 2. If there is any defective part in the pick up unit, replace it.

• Code: H1-1222
• Display: Pulled Out Tray2 Cassette
• Description: The option tray is not inserted perfectly.
• Troubleshooting Guides: 1. Remove and re-install the option tray.

• Code: H1-1252, M1-5212
• Display: Paper is empty in Tray2.
• Description: Paper is empty in Tray2. The status LED is red. 1. There is no paper in the tray2. 2. Actuator-Paper Empty is defective. 3. Photo Sensor is defective or connection is bad. 4. Main Board is defective.
• Troubleshooting Guides: 1. Load the paper in the tray2. 2. If the Actuator-Paper Empty is defective, replace it. 3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly. 4. If the problem persists, replace the Main Board.

• Code: M1-1010, M1-1110, M1-1210
• Display: Paper Jam in Tray1. Paper Jam in Tray1. Paper Jam in Tray2.
• Description: The jammed paper has occurred in the tray1,2 1. Pick-Up or Torque Limiter Roller is contaminated or worn out. 2. There is some obstacles in the paper path.
• Troubleshooting Guides: 1. Clear the jammed paper (refer to 4.1.3.2). If the problem persists, check the following. 2. While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally. 3. Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be especially checked. 4. Print out the Supplies Information. Check the Tray 1,2 Roller Life and Tray1,2 Torque Limiter Life. If the life came to the end, replace the relative roller.

• Code: M1-1610
• Display: Paper Jam in MP tray.
• Description: The jammed paper has occurred in the MP tray. 1. MP Pick-Up or MP Torque Limiter Roller is contaminated or worn out. 2. There is some obstacles in the paper path.
• Troubleshooting Guides: 1. Clear the jammed paper. If the problem persists, check the following. 2. While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally. 3. Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be especially checked. 4. Print out the Supplies Information. Check the MP Tray Roller Life and MP Tray Torque Limiter Life. If the life came to the end, replace the relative roller or MP Unit.

• Code: M1-2210, M1-3221
• Display: Tray2 Door Open. Close it. Not installed tray2.
• Description: The option tray is not inserted perfectly.
• Troubleshooting Guides: Remove and re-install the option tray.

• Code: M1-5112
• Display: Paper is empty in tray 1.
• Description: Paper is empty in Tray1. The status LED is red. 1. There is no paper in the tray1. 2. Actuator-Paper Empty is defective. 3. Photo Sensor is defective or connection is bad. 4. Main Board is defective.
• Troubleshooting Guides: 1. Load the paper in the tray1. 2. If the Actuator-Paper Empty is defective, replace it. 3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly. 4. If the problem persists, replace the Main Board.

• Code: M1-5612
• Display: Paper Empty in MP Tray.
• Description: Paper is empty in MP Tray. The status LED is red. 1. There is no paper in the MP tray. 2. Actuator-Paper Empty is defective. 3. Photo Sensor is defective or connection is bad. 4. Main Board is defective.
• Troubleshooting Guides: 1. Load the paper in the MP tray. 2. If the Actuator-Paper Empty is defective, replace it. 3. If the Photo Sensor is defective, replace it. Check if the connector is connected properly. 4. If the problem persists, replace the Main Board.

Solve Samsung SCX5737FW Error codes

• Code: M2-1110
• Display: Paper Jam inside machine.
• Description: A paper jam was detected at the feed sensor. 1. The feed sensor is defective. 2. The Regi Roller was contaminated or worn out. 3. There is some obstacles in the paper path. 4. The driving for the toner cartridge has some problem. 5. The driving for the fuser unit has some problem.
• Troubleshooting Guides: 1. Remove the jammed paper. If the error persists, check the followings. 2. Check if the feed sensor connector is connected properly. Feed sensor Regi. sensor 3. Check if the Regi roller is contaminated or worn out. If yes, replace it. 4. Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

• Code: M2-2310
• Display: Paper Jam bottom of duplex.
• Description: A paper jam was detected in the bottom of duplex. 1. There is some obstacles in the paper path. 2. The paper guide in the tray was not adjusted properly. 3. The exit sensor was not assembled properly.
• Troubleshooting Guides: 1. Remove the jammed paper. 2. Remove the contamination or obstacles in the paper path. 3. Adjust the paper guide properly. 4. Check if the exit sensor is assembled properly. Reassemble it.

• Code: M3-1110
• Display: Paper Jam in exit area.
• Description: A paper jam was detected in the exit area. 1. There is some obstacles in the paper path.
• Troubleshooting Guides: 1. Remove the jammed paper. 2. Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

• Code: M3-2130
• Display: Output bin full. Remove paper.
• Description: The machine detected that the output tray has got full or the bin-full sensor is defective. 1. Output tray is full. 2. Outbin full sensor connection is wrong.
• Troubleshooting Guides: 1. Remove the paper on the output tray. (The maximum loading capacity is 150 sheets based on standard paper(80g/m2).) 2. Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

• Code: S1-2411
• Display: Error #S1-2411 Turn off then on.
• Description: A communication error failure has occurred at HDD of main controller.
• Troubleshooting Guides: 1. Format the hard disk. 2. If the problem persists, replace the hard disk.

• Code: S2-4110
• Display: Door open. Close it.
• Description: Door is open or the cover open switch is defective. The status LED is red.
• Troubleshooting Guides: 1. Check if the front door is closed perfectly. 2. Check if the rear door is closed perfectly. 3. Check if the connection between the main board and HVPS board is correct. 4. Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

• Code: S3-3121
• Display: Scanner Locked.
• Description: Scanner lock error has occurred. CIS does not move.
• Troubleshooting Guides: 1. Check if the CIS unit is moving when power on. 2. Check if the at cable is connected to the CIS unit properly. Re-connect or replace the cable. 3. If the CIS is defective, replace it. 4. Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.) 5. If the problem persists, replace the main board.

• Code: S4-2111, S4-2112
• Display: Memory Full. Remove Job.
• Description: The fax memory is almost full.
• Troubleshooting Guides: Print or remove the received fax job in Secure Recieve.

• Code: S6-3123
• Display: Network Problem: IP Con ict.
• Description: Network has some problem. – IP address con icts with that of other system. – Communication error – There is no response when checking the ping test.
• Troubleshooting Guides: Change the machine’s IP address. – Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC. – In case of DHCP or Bootp, reboot the machine to receive a new IP address.

• Code: S6-3128
• Display: 802.1x Network Error.
• Description: 802.1x Network Error – The con rmation was requested for wired port, the server has rejected. – The con rmation protocol is not the same or user information (ID/Password) is wrong.
• Troubleshooting Guides: Check the setting-up for 802.1x con rmation server. – Re-enter the server information and con rmation protocol. – Re-enter the user information.new IP

• Code: U1-2320
• Display: Error #U1-2320 Turn off then on.
• Description: The temperature control of fuser unit is abnormal. (Open Heat Error)
• Troubleshooting Guides: 1. Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2. If the problem persists, turn the machine off and remove the fuser unit. Check if the fuser connector is connected properly. Check if the input voltage is normal.

• Code: U1-2330
• Display: Error #U1-2330 Turn off then on.
• Description: The temperature control of fuser unit is abnormal. (Low Heat Error)
• Troubleshooting Guides: 1. Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2. If the problem persists, turn the machine off and remove the fuser unit. a. Check if the fuser connector is connected properly. b. Check if the input voltage is normal. c. Check if the thermistor is twisted or contaminated.

• Code: U1-2340, U1-2341
• Display: Error #U1-2340 Turn off then on. Error #U1-2341 Turn off then on.
• Description: The temperature control of fuser unit is abnormal. (Over Heat Error)
• Troubleshooting Guides: 1. Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2. If the problem persists, turn the machine off and remove the fuser unit. a. Check if the fuser connector is connected properly. b. Check if the input voltage is normal. c. Check if the thermistor is twisted or contaminated.

• Code: U2-1111, U2-1113
• Display: Error #U2-1111 Turn off then on. / Error #U2-1113 Turn off then on.
• Description: LSU Motor does not work normally. 1. Harness connection error. 2. LSU is defective. 3. Main board is defective.
• Troubleshooting Guides: 1. Execute the LSU motor test in EDC mode. Check LSU motor operation sound. 2. If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly. 3. If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly. 4. Check if the LSU harness is defective. 5. Reconnect the LSU harness and then execute the LSU motor test again. 6. If the problem persists, replace the LSU. 7. If the problem persists after replacing LSU, replace the main board.

• Code: U3-3113, U3-3114, U3-3213, U3-3313, U3-3314
• Display: Document jam. Remove jam.
• Description: A document jam was detected in ADF/DADF unit.
• Troubleshooting Guides: 1. Remove the jammed paper. 2. If the problem persists, turn the machine off then on. 3. Open the ADF/DADF COVER-OPEN. Check if the roller in pick up unit is worn out or contaminated. Replace the pick up unit. 4. If the document jam occurs continually, check the following. a. Check if the ADF/DADF drive unit is working normally. b. Check if the connection between ADF/DADF and scanner is OK.

• Code: U3-4110
• Display: Door of scanner is open.
• Description: Scanner door is not closed correctly.
• Troubleshooting Guides: Close the scanner door.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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