Samsung SCX5635HN model and fix error codes list

Samsung SCX5635HN model and fix error codes list

– Compatible Printer model: Samsung SCX5635HN
– Samsung SCX5635HN Error Codes with quick guides:

• Code: 01
• Display: BOOTP problem BOOTP has a problem. Reconfigure DHCP/static IP
• Description: There is a problem with the network.
• Troubleshooting Guides: Check your network environment. You can change the network setting to DHCP or STATIC.

• Code: 02
• Display: BOOTP problem BOOTP has a problem. Switching to Auto IP
• Description: There is a problem with the network.
• Troubleshooting Guides: Check your network environment. You can change the network setting to DHCP or STATIC.

• Code: 02-000
• Display: System error Error: #02-000 Turn off then on
• Description: Fuser has some problems.
• Troubleshooting Guides: 1. Remove the fuser unit and re-install it. 2. Replace the fuser unit. 3. Replace the SMPS board.

• Code: 02-001
• Display: Low Heat error Error: #02-001 Turn off then on
• Description: 1. At warm up, the temperature keep up the lower temperature for regular time. 2. In case that the temperature has not reached warm up temperature after warm-up time. 3. At ready, Less than target temperature and for more than 10 sec. 4. At printing, Less than printing Ref. temp and for more than 10 sec.
• Troubleshooting Guides: 1. Measure the resistance value of the thermostat. Is it infinite? Replace the thermostat. 2. Measure the resistance value of the lamp. Is it infinite? Replace the fuser unit. 3. Check that the fuser connector is connected properly. 4. Measure the resistance value of the thermistor. Is it infinite? Replace the thermistor. 5. Replace the fuser unit.

• Code: 02-002
• Display: Over Heat error Error: #02-002 Turn off then on
• Description: 1. At warm up, the temperature keep up the lower temperature for regular time. 2. At warm up, after temperature checking time, more than regular temperature and for more 30 sec. 3. At standby or not sleep, more than Top temp and for a few minutes. 4. At power save mode, the temperature keep up the constant for regular time.
• Troubleshooting Guides: 1. Measure the resistance value of the thermostat. Is it infinite? Replace the thermostat. 2. Measure the resistance value of the lamp. Is it infinite? Replace the fuser unit. 3. Check that the fuser connector is connected properly. 4. Measure the resistance value of the thermistor. Is it infinite? Replace the thermistor. 5. Replace the fuser unit.

• Code: 03
• Display: Connection Error
• Description: Connection with the SMTP server failed.
• Troubleshooting Guides: Check the server settings and the network cable.

• Code: 04
• Display: Data Read Fail Check USB key
• Description: Time expired while reading date.
• Troubleshooting Guides: Try again.

• Code: 04-001
• Display: LSU error Error: #04-001 Turn off then on
• Description: After LD on, the Laser beam detect signal is not occurred or irregular.
• Troubleshooting Guides: 1. Replace the Main board. 2. If the problem persists after replacing the Main board, replace the LSU unit.

• Code: 04-002
• Display: LSU error Error: #04-002 Turn off then on
• Description: LSU motor does not operate or the drive signal is abnormal.
• Troubleshooting Guides: 1. Replace the LSU unit 2. Check the 24V power. If the voltage is not occurred, replce the SMPS board. 3. Check the motor connector, MAIN-PBA connector.

• Code: 05
• Display: Data Write Fail Check USB key
• Description: Storing to the USB memory failed.
• Troubleshooting Guides: Check the available USB memory space.

• Code: 06
• Display: DHCP problem DHCP has a problem. Reconfigure BOOTP/static IP
• Description: There is a problem with the network.
• Troubleshooting Guides: Check your network environment. You can change the network setting to BOOTP or STATIC.

• Code: 06-006
• Display: Toner cartridge error Error: #06-006/7/20 Open/close door
• Description: Toner Cartridge is not installed properly or S-chip is defective.
• Troubleshooting Guides: 1. Take out the toner cartridge and re-install it. 2. Replace the toner cartridge.

Solve Samsung SCX5635HN Error codes

• Code: 07
• Display: DHCP problem DHCP has a problem. Switching to Auto IP
• Description: There is a problem with the network.
• Troubleshooting Guides: Check your network environment. You can change the network setting to BOOTP or STATIC.

• Code: 08
• Display: Door is open. Close it
• Description: The front door is not securely latched.
• Troubleshooting Guides: 1. Close the door. If the message is not disappeared, check the below steps. 2. Check that the door switch is pushed. 3. Check that the LCD message is changed by door switch action.

• Code: 09
• Display: Fax memory is almost full
• Description: Fax memory is almost full
• Troubleshooting Guides: Press the left/right arrow to highlight Cancel or Start, then press OK. If you select Cancel , the machine stops the fax job. If you select Start, the machine only sends scanned documents of the fax job.

• Code: 10
• Display: Fax unit error Error: #10-002 Turn off then on
• Description: The fax card is not installed properly or is out of order.
• Troubleshooting Guides: 1. Check the Fax card connector. 2. Replace the Fax Card. 3. If the problem persists, replace the PBA-MAIN.

• Code: 10-001
• Display: Memory Failure Error: #10-001 Turn off then on
• Description: At system booting, memory is not read.
• Troubleshooting Guides: Enter the Tech mode. Check the Dram Test. If the memory is defective, replace it.

• Code: 10-004
• Display: System error Error: #10-004 Turn off then on
• Description: Communication problem occurred.
• Troubleshooting Guides: 1. Check the harness connecting OPE PBA and PBA-MAIN. 2. Replace the OPE PBA. 3. Replace the PBA-MAIN.

• Code: 11
• Display: File Format is Not Supported.
• Description: The selected file format is not supported.
• Troubleshooting Guides: Use the correct file format

• Code: 12
• Display: Group Not Available
• Description: You have tried to select a group location number where only a single location number can be used, such as when adding locations for a multiple send operation.
• Troubleshooting Guides: Use a speed dial number or dial number manually using the number keypad.

• Code: 13
• Display: IP Conflict This IP address conflicts with that of other system
• Description: The IP address is used elsewhere.
• Troubleshooting Guides: Check the IP address or obtain a new IP address.

• Code: 14
• Display: Jam bottom of duplex
• Description: Paper has jammed during duplex printing.
• Troubleshooting Guides: 1. Remove the duplex unit and remove the jammed paper. 2. Open the rear door and remove the jammed paper. 3. Check the duplex jam1 sensor on EDC mode.

• Code: 15
• Display: Jam in exit area
• Description: Paper has jammed in exit area.
• Troubleshooting Guides: 1. Remove the jammed paper from output tray. If you don’t see the jammed paper, open the rear door and remove the jammed paper. 2. Check the exit sensor. If it is defective, replace it.

• Code: 16
• Display: Jam inside machine
• Description: Paper has jammed inside the machine.
• Troubleshooting Guides: 1. Open the front door and remove the toner cartridge. Remove the jammed paper. 2. If the paper is removed but message is displayed, check the Regi.sensor on EDC mode. If it is defective replace it. 3. Check the exit sensor. If it is defective, replace it.

• Code: 17
• Display: Jam top of duplex
• Description: Paper has jammed during duplex printing.
• Troubleshooting Guides: 1. Remove the duplex unit and remove the jammed paper. 2. Open the rear door and remove the jammed paper. 3. Check the duplex jam1 sensor on EDC mode.

• Code: 18
• Display: Junk Fax Error Junk Fax Job Cancelled
• Description: The machine has received a fax from which is registered as a junk fax.
• Troubleshooting Guides: The received fax data will be deleted.Reconfirm junk fax setup.

• Code: 19
• Display: Line Busy The line is already engaged. Try later
• Description: The receiving fax machine did not answer or the line is already engaged.
• Troubleshooting Guides: Try again after a few minutes.

• Code: 20
• Display: Line Error The Fax Line has a problem. Try again
• Description: Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line.
• Troubleshooting Guides: Try again. If the problem persists, wait an hour or so for the line to clear again. Or, turn the ECM mode on

• Code: 21
• Display: Mail Size Error Mail exceeds than server support
• Description: The mail size is larger than the supported size by SMTP server.
• Troubleshooting Guides: Divide your mail or reduce the resolution.

• Code: 22
• Display: Mail Size Error One Page is Too Large
• Description: Single page data exceeds the configured mail size.
• Troubleshooting Guides: Reduce the resolution and try again.

• Code: 23
• Display: Memory Full Fax memory is full. Print or remove received fax job
• Description: The memory is full.
• Troubleshooting Guides: Print or remove the received fax data in the memory.

• Code: 24
• Display: Network problem Communication problem occurred with network board
• Description: Communication problem occurred with network board.
• Troubleshooting Guides: Replace the PBA-MAIN.

• Code: 25
• Display: Network Problem Network cable is not connected. Check it
• Description: Network cable is not connected.
• Troubleshooting Guides: Connect the machine to the network with a network cable.

• Code: 26
• Display: Network Problem Network card is not installed. Check it
• Description: Network card is not installed.
• Troubleshooting Guides: 1. Turn off the machine and reboot it. 2. Replace the PBA-MAIN.

• Code: 27
• Display: Output bin Full Output bin Full. Remove printed paper
• Description: The document output tray is full.
• Troubleshooting Guides: Remove the paper from output tray.

• Code: 28
• Display: Original paper Jam Original paper jam inside of scanner. Remove Jam
• Description: The load original has jammed in the document feeder.
• Troubleshooting Guides: 1. Remove all documents on DADF. 2. Open the DADF door and remove the jammed paper.

• Code: 29
• Display: Paper Jam in MP tray
• Description: Paper has jammed in the feeding area of the MP tray.
• Troubleshooting Guides: 1. Remove the paper from MP tray. 2. If pick up roller does not rotate , check the pick up clutch. 3. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 4. Check the feed sensor. If it is defective, replace it.

• Code: 30
• Display: Paper Jam in tray1
• Description: Paper has jammed in the feeding area of the tray1.
• Troubleshooting Guides: 1. Remove the paper from tray1. 2. If pick up roller does not rotate , check the pick up clutch. 3. If pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 4. Check the feed sensor. If it is defective, replace it.

• Code: 31
• Display: Paper Jam in tray2
• Description: Paper has jammed in the feeding area of the tray2.
• Troubleshooting Guides: 1. Remove the paper from tray2. 2. If pick up roller does not rotate , check the pick up clutch. 3. If pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 4. Check the feed sensor. If it is defective, replace it.

• Code: 32
• Display: Paper Empty in MP Paper is empty in MP tray. Load paper
• Description: There is no paper in the MP tray.
• Troubleshooting Guides: 1. Load the papers in the MP Tray. 2. Check the MP empty sensor on EDC mode. 3. If it is defective, replace it.

• Code: 33
• Display: Paper Empty in tray1 Paper is empty in tray1. Load paper
• Description: There is no paper in the tray1.
• Troubleshooting Guides: 1. Load the papers in the Tray1. 2. Check the Tray1 empty sensor on EDC mode. 3. If it is defective, replace it.

• Code: 34
• Display: Paper Empty in tray2 Paper is empty in tray2. Load paper
• Description: There is no paper in the tray2.
• Troubleshooting Guides: 1. Load the papers in the Tray2. 2. Check the Tray2 empty sensor on EDC mode. 3. If it is defective, replace it.

• Code: 35
• Display: Paper mismatch MP Load [A4] [Plain]
• Description: The paper size specified in the printer properties does not match the paper you are loading.
• Troubleshooting Guides: You can select the option between Continue or Cancel. If you select Cancel , the printing job will stop. Load the correct paper in the tray. If you select Continue, printing job will continue.

• Code: 36
• Display: Paper mismatch Tray1 Load [A4] [Plain]
• Description: The paper size specified in the printer properties does not match the paper you are loading.
• Troubleshooting Guides: You can select the option between Continue or Cancel. If you select Cancel , the printing job will stop. Load the correct paper in the tray. If you select Continue, printing job will continue.

• Code: 37
• Display: Paper mismatch Tray2 Load [A4] [Plain]
• Description: The paper size specified in the printer properties does not match the paper you are loading.
• Troubleshooting Guides: You can select the option between Continue or Cancel. If you select Cancel , the printing job will stop. Load the correct paper in the tray. If you select Continue, printing job will continue.

• Code: 38
• Display: Pickup roller is worn MP pickup roller is worn. Replace with new one
• Description: The pickup roller has reached the end of its lifespan.
• Troubleshooting Guides: Replace pick-up roller of MP tray

• Code: 39
• Display: Pickup roller is worn Tray pickup roller is worn. Replace with new one
• Description: The pickup roller has reached the end of its lifespan.
• Troubleshooting Guides: Replace pick-up roller of tray1

• Code: 40
• Display: Pickup roller is worn Tray2 pickup roller is worn. Replace with new one
• Description: The pickup roller has reached the end of its lifespan.
• Troubleshooting Guides: Replace pick-up roller of tray2.

• Code: 41
• Display: Replace New Toner Replace with New Toner
• Description: The toner cartridge has reached the end of its lifespan.
• Troubleshooting Guides: Replace the toner cartridge with a Samsung-genuine toner cartridge.

• Code: 42
• Display: Scanner door Open Door of scanner is open. Close it
• Description: Door of scanner is open.
• Troubleshooting Guides: Close the scanner door.

• Code: 43
• Display: Scanner locked Scanner locking switch is locked. Release it
• Description: The scanner module is locked.
• Troubleshooting Guides: 1. Unlock the scanner lock switch. 2. Check the CCDM is moving at power on. 3. Check the connection of CCDM module flat cable. 4. Check the belt unit or gears. 5. Replace the ADF board.

• Code: 44
• Display: Scanner problem Communication problem occurred with scanner unit
• Description: Communication problem occurred with scanner unit
• Troubleshooting Guides: 1. Check the harness connecting ADF board and PBA-MAIN. 2. Replace the ADF board. 3. Replace the PBA-MAIN.

• Code: 45
• Display: Too many Faxes Too many faxes are received. Print or remove job
• Description: Too many faxes are received
• Troubleshooting Guides: Print or remove received fax.

• Code: 46
• Display: Toner is worn Toner is worn. Replace with new one
• Description: The toner cartridge is near the end of its lifespan.
• Troubleshooting Guides: You can select the option among Stop or Continue. If you select Stop, the machine stops printing. If you select Continue, the machine keeps printing, but the quality cannot be guaranteed.

• Code: 47
• Display: Toner Not Compatible Toner cartridge is not compatible. Check guide
• Description: The toner cartridge you have installed is not for your machine.
• Troubleshooting Guides: Install a Samsung-genuine toner cartridge designed for your machine.

• Code: 48
• Display: Toner Not Installed Toner cartridge is not installed. Install it
• Description: The toner cartridge is not installed.
• Troubleshooting Guides: Install the toner cartridge.

• Code: 49
• Display: Tray2 has a problem Communication problem occurred with Tray2
• Description: The machine cannot communicate the optional tray 2.
• Troubleshooting Guides: 1. Check the cable connecting the machine and the optional tray 2. 2. Replace the PBA of the tray2. 3. Replace the MAIN-PBA.

• Code: 50
• Display: Tray2 Not Installed Tray2 is not installed
• Description: The optional tray2 is not installed.
• Troubleshooting Guides: 1. Re-install the tray2. 2. Check the cable connecting the machine and the optional tray 2. 3. Replace the PBA of the tray2. 4. Replace the MAIN-PBA.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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