Samsung ProXpress M4530NX model and fix error codes list

– Compatible Printer model: Samsung ProXpress M4530NX
– Samsung ProXpress M4530NX Error Codes with quick guides:

Code: 11-2T11, 11-2T21, 11-2T31
Description: Paper mismatch Tray X Paper mismatch MPT
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: 11-2T41, 11-2T51, 11-2T61
Description: Paper mismatch Tray X Paper mismatch MPT
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: A1-1112, A1-1113
Description: Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
Causes: Main(Feed/Fuser) motor operation is abnormal.
Troubleshooting Guides: • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as ‘Stopped’.
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the right cover.
3) Check the connection between the main(feed/fuser) motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test. a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)). ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. iii) If the motor signal and power is normal, replace the main(feed/fuser) motor(JC31–00144B). b) If the motor is operational, replace the main board.

Code: A1-1210, A1-2110
Description: Fan Failure: #A2-xxxx. Tum off then on. Call for service if the problem ~rsists
Causes: SMPS or Fuser or LSU or Deve fan is not operational.
Troubleshooting Guides: 1) Tum the machine off.
2) Check if the corresponding fan connector is connected coll’ectly.
3) If the connection is OK, Enter SVC mode and execute fan test.
4) If the fan is not operational, measure the fan power. a) If 24V power is generated, replace the defective fan. SMPS fan: JC31–00153A • Main(Fuser) fan : JC31- 00088A • LSU fan : JC31- 00086A • Deve fan : JC31–00086A b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)).
5) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A1-2112, A1-2113
Description: Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
Causes: OPC/Deve motor operation is abnormal.
Troubleshooting Guides: • A1–2112 : OPC/Deve motor is not operated for print-job. • A1–2113 : OPC/Deve motor is operating but machine recognizes status as ‘Stopped’.
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the right cover.
3) Check the connection between the OPC/Deve motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test. a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)). ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. iii) If the motor signal and power is normal, replace the OPC/Deve motor(JC31–00075C). b) If the motor is operational, replace the main board.

Code: A1-2410, A1-2610
Description: Fan Failure: #A2-xxxx. Tum off then on. Call for service if the problem ~rsists
Causes: SMPS or Fuser or LSU or Deve fan is not operational.
Troubleshooting Guides: 1) Tum the machine off.
2) Check if the corresponding fan connector is connected coll’ectly.
3) If the connection is OK, Enter SVC mode and execute fan test.
4) If the fan is not operational, measure the fan power. a) If 24V power is generated, replace the defective fan. SMPS fan: JC31–00153A • Main(Fuser) fan : JC31- 00088A • LSU fan : JC31- 00086A • Deve fan : JC31–00086A b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)).
5) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A1-5110
Description: Motor Failure: #A1-5110. Turn off then on. Call for service if the problem persists
Causes: Supply motor operation is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, check the following.
2) Remove the right cover.
3) Check the connection between the Toner Supply(DC) motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test. a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)). ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. iii) If the motor signal and power is normal, replace the DC motor(JC31-00078A) or the main drive unit(JC93–00923A). b) If the motor is operational, replace the main board

Code: A3-3212
Description: Sensor Failure: #A3-3212. Turn off then on. Call for service if the problem persists
Causes: Inner temperature sensor is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Check the connection between the inner temp sensor and main board. If the connection is OK, replace the inner temp sensor(1404-001417) .
3) If the sensor is normal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)).

Code: A3-3312, A3-3320
Description: Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
The room temperature is not suitable for this set use. Please adjust room temperature
Causes: Outer temperature/humidity sensor is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Check the connection between the outer temp sensor and main board. If the connection is OK, replace the outer temp sensor(JC32-00005A).
3) If the sensor is normal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)).

Code: A4-1110
Description: Lamp Failure: #A4-1110. Open the door, then close it. Call for service if the problem persists
Causes: Erase Lamp does not turn on.
Troubleshooting Guides: 1) Enter SVC mode. Execute the erase lamp test.
2) If the erase lamp does not turn on, replace it(JC92-02373A).

Code: C1-1110, C1-111A
Description: Prepare new toner cartridge
Shake toner cartridge and then install. Replace toner cartridge if the problem persists
Causes: Toner cartridge is almost empty.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the toner cartridge.
3) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
4) Reinstall the toner cartridge.
5) Close the front cover.
6) Prepare new toner cartridge because it will be exhausted soon.

Code: C1-1140, C1-1150, C1-1170
Description: Replace with new toner cartridge.
End of life, Replace with new toner cartridge.
Causes: Toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the toner cartridge.
3) Install the new toner cartridge.
4) Close the front cover.

Samsung ProXpress M4530NX error code and quick guides

Solve Samsung ProXpress M4530NX Error codes

Code: C1-1311, C1-1313, C1-1314
Description: Toner Cartridge Failure: #C1-1311. Install toner cartridge again.
Shake toner cartridge and then install. Call for service if the problem persists
Did not supply enough toner. Remove seal tape of toner cartridge or shake it. Call for service if the problem persists
Causes: The toner supply is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Open the front cover.
3) Remove the toner cartridge. Thoroughly roll the cartridge three or four times to distribute the toner evenly inside the cartridge. And reinstall the toner cartridge.
4) Try to print out the sample page more than 20 pages.
5) Check the toner cartridge.
• Check if the toner cartridge is installed correctly.
• Check if the toner seal is removed perfectly.
• Check if the toner supply shutter between the toner cartridge and the imaging unit works normally.
6) Replace the toner cartridge. Print out the sample page.
7) Check the toner supply motor operation.
• Check the signal and power with the DVM.
• If the checked result is normal, replace the DC motor(JC31-00078A) or the main drive unit(JC93–00923A).

Code: C1-1411
Description: Toner cartridge is not installed. Install the cartridge.
Causes: The toner cartridge is not installed properly.
Troubleshooting Guides: 1) Open the front cover.
2) If the toner cartridge is not installed, install it. Try to test the machine again.
3) If the toner cartridge is installed, remove it. Check if the modular jack is contaminated or broken.
4) Clean the modular jack or replace the toner cartridge.
5) If it is OK, check the toner connector on the main board.
6) If the harness is defective, replace it.
7) Turn the machine off then on. Try to test the machine.

Code: C1-1512
Description: Toner cartridge is not compatible. Check users guide.
Causes: Toner cartridge is not compatible.
Troubleshooting Guides: 1) Open the front cover. Remove the toner cartridge.
2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE)
3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

Code: C1-1712
Description: Toner Cartridge Failure: #C1-1712. Call for service
Causes: The data of CRUM is not detected. / CRUM is defective.
Troubleshooting Guides: 1) Open the front cover. Check if the toner cartridge is installed.
2) Remove and reinstall the toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the toner cartridge with new one.

Code: C3-1110
Description: Prepare new imaging unit.
Causes: Imaging unit has almost reached the end of its life.
Troubleshooting Guides: 1) Prepare the new imaging unit because it will be exhausted soon.

Code: C3-1140, C3-1150, C3-1170
Description: Replace with new imaging unit End of life, Replace with new imaging unit.
Causes: Imaging unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the imaging unit and replace it with new one.
3) Close the front cover.

Code: C3-1312
Description: Imaging Unit Failure: #C3-1312. Install imaging unit again.
Causes: Toner sensor is defective. The machine can’t detect the sensor signal in the imaging unit normally.
Troubleshooting Guides: 1) Install the genuine samsung imaging unit.
2) If the imaging unit is already installed, check the following. • Reinstall the toner cartridge and imaging unit. • Check if the CRUM connector is normal. • Turn the machine off then on.

Code: C3-1411, C3-1414
Description: Imaging Unit Failure: #C3-1330. Install imaging unit again.
Imaging unit is not installed. Install the unit
Imaging Unit Failure: #C3-1414. Install imaging unit again.
Causes: The imaging unit is not installed properly.
Troubleshooting Guides: 1) Open the front cover.
2) If the imaging unit is not installed, install it. Try to test the machine again.
3) If the imaging unit is installed, remove it. Check if the modular jack is contaminated or broken.
4) Clean the modular jack or replace the imaging unit.
5) If it is OK, check the imaging unit connector on the main board.
6) If the harness is defective, replace it.
7) Turn the machine off then on. Try to test the machine.

Code: C3-1512
Description: Imaging unit is not compatible. Check users guide.
Causes: Imaging unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove and reinstall the imaging unit.
3) Close the front cover.
4) If the problem persists, replace the imaging unit with new one.

Code: C3-1712
Description: Imaging unit Failure: #C3-1712. Call for service.
Causes: The data of CRUM is not detected.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the imaging unit check that its modular jack is contaminated or deformed.
3) If it is defective, replace it with new one.
4) Close the front cover.

Code: C6-1120
Description: Replace with new fuser unit
Causes: Fuser unit is at the end of its life.
Troubleshooting Guides: 1) Turn the machine off.
2) Open and remove the rear cover.
3) Remove the fuser unit(JC91–01177A (220V) / JC91–01176A (110V)) and replace it with new one.
4) Close the rear cover.

Code: H1-1210, H1-1211
Description: Paper jam in Tray 2.
Causes: Paper jam has occurred in tray2.
Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray2 properly.
3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray2 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) Check if the AS-SPRING_ES is deformed or assembled properly.
7) If the problem persists after checking No. 1~7, replace the SCF board(JC92-02754A).
8) If the problem persists, replace the Drop connector harness.

Code: H1-1222
Description: Tray 2 cassette is pulled out. Insert it properly.
Causes: Tray 2 is pulled out or the cassette detection sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray2 correctly.
2) If the problem persists, remove tray2 again.
3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
5) If the problem persists, replace the SCF board(JC92-02754A).

Code: H1-1230
Description: Input System Failure: #H1-1230. Check tray 2 connection.
Causes: The communication error between the tray 2 and the main machine has occurred.
Troubleshooting Guides: 1) Turn the machine off.
2) Check the connection on SCF board. Reconnect the harness.
3) If the drawer connector is deformed or broken, replace it. (AS-HARNESS HSCF : JC81–09742A / HOLDER-CONNECTOR_SCF : JC61–01742A))
4) If the problem persists, replace the SCF main board(JC92-02754A).

Code: H1-1251, H1-1252, H1-1254
Description: Paper is low in Tray 2. Load paper.
Paper is empty in tray 2. Load paper.
Causes: Paper in the tray2 is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray2. Load the paper in tray2.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor(0604-001325) is defective, replace it. c) If the empty actuator(JC66–02613A) is defective, replace it.

Code: H1-1253
Description: Input System Failure #H1-1253 : Pull Tray 2 out and insert it.
Causes: The paper is not fed from tray2.
Troubleshooting Guides: 1) Check if the Gear-Idle Lift is broken.
2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
3) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
4) Check if the Lift-Motor connector is connected properly.
5) If the problem persists, replace the Lift-Motor(JC81-08705A).

Code: H1-1310, H1-1311
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3.
Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray3 properly.
3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray3 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray3 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) Check if the AS-SPRING_ES is deformed or assembled properly. 7) If the problem persists after checking No. 1~7, replace the SCF board(JC92-02754A). 8) If the problem persists, replace the Drop connector harness.

Code: H1-1322
Description: Tray 3 cassette is pulled out. Insert it properly.
Causes: Tray 3 is pulled out or the cassette detection sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray3 correctly.
2) If the problem persists, remove tray3 again.
3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
5) If the problem persists, replace the SCF board(JC92-02754A).

Code: H1-1330
Description: Input System Failure: #H1-1330. Check tray 3 connection.
Causes: The communication error between the tray 3 and the main machine has occurred.
Troubleshooting Guides: 1) Turn the machine off.
2) Check the connection on SCF board. Reconnect the harness.
3) If the drawer connector is deformed or broken, replace it. (AS-HARNESS HSCF : JC81–09742A / HOLDER-CONNECTOR_SCF : JC61–01742A))
4) If the problem persists, replace the SCF main board(JC92-02754A).

Code: H1-1351, H1-1352, H1-1354
Description: Paper is low in Tray 3. Load paper.
Paper is empty in tray 3. Load paper.
Causes: Paper in the tray3 is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray3. Load the paper in tray3.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor(0604-001325) is defective, replace it. c) If the empty actuator(JC66–02613A) is defective, replace it.

Code: H1-1353
Description: Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
Causes: The paper is not fed from tray3.
Troubleshooting Guides: 1) Check if the Gear-Idle Lift is broken.
2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
3) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
4) Check if the Lift-Motor connector is connected properly.
5) If the problem persists, replace the Lift-Motor(JC81-08705A).

Code: H1-1410, H1-1411
Description: Paper jam in Tray 4.
Causes: Paper jam has occurred in tray4.
Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray4 properly.
3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray4 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) Check if the AS-SPRING_ES is deformed or assembled properly.
7) Check if the Press D-cut of the Gear-Lifting(JC81-08478A) is broken.
8) If the problem persists after checking No. 1~7, replace the SCF board(JC92-02754A).
9) If the problem persists, replace the Drop connector harness.

Code: H1-1422
Description: Tray 4 cassette is pulled out. Insert it properly.
Causes: Tray 4 is pulled out or the cassette detection sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray4 correctly.
2) If the problem persists, remove tray4 again.
3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
5) If the problem persists, replace the SCF board(JC92-02754A).

Code: H1-1430
Description: Input System Failure: #H1-1430. Check tray 4 connection.
Causes: The communication error between the tray 4 and the main machine has occurred.
Troubleshooting Guides: 1) Turn the machine off.
2) Check the connection on SCF board. Reconnect the harness.
3) If the drawer connector is deformed or broken, replace it. (AS-HARNESS HSCF : JC81–09742A / HOLDER-CONNECTOR_SCF : JC61–01742A))
4) If the problem persists, replace the SCF main board(JC92-02754A).

Code: H1-1451, H1-1452, H1-1454
Description: Paper is low in Tray 4. Load paper.
Paper is empty in tray 4. Load paper.
Causes: Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray4. Load the paper in tray4.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor(0604-001325) is defective, replace it. c) If the empty actuator(JC66–02613A) is defective, replace it.

Code: H1-1453
Description: Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
Causes: The paper is not fed from tray4.
Troubleshooting Guides: 1) Check if the Gear-Idle Lift is broken.
2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
3) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
4) Check if the Lift-Motor connector is connected properly.
5) If the problem persists, replace the Lift-Motor(JC81-08705A).

Code: H1-1510, H1-1511
Description: Paper jam in Tray 5.
Causes: Paper jam has occurred in tray5.
Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray5 properly.
3) Check if the pick up/forward/reverse rollers(JC97–02259A) of the tray5 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) Check if the AS-SPRING_ES is deformed or assembled properly.
7) Check if the Press D-cut of the Gear-Lifting(JC81-08478A) is broken.
8) If the problem persists after checking No. 1~7, replace the SCF board(JC92-02754A).
9) If the problem persists, replace the Drop connector harness.

Code: H1-1522
Description: Tray 5 cassette is pulled out. Insert it properly.
Causes: Tray 5 is pulled out or the cassette detection sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray5 correctly.
2) If the problem persists, remove tray5 again.
3) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
5) If the problem persists, replace the SCF board(JC92-02754A).

Code: H1-1530
Description: Input System Failure: #H1-1530. Check tray 5 connection.
Causes: The communication error between the tray 5 and the main machine has occurred.
Troubleshooting Guides: 1) Turn the machine off.
2) Check the connection on SCF board. Reconnect the harness.
3) If the drawer connector is deformed or broken, replace it. (AS-HARNESS HSCF : JC81–09742A / HOLDER-CONNECTOR_SCF : JC61–01742A))
4) If the problem persists, replace the SCF main board(JC92-02754A).

Code: H1-1551, H1-1552, H1-1554
Description: Paper is low in Tray 5. Load paper. Paper is empty in tray 5. Load paper.
Causes: Paper in the tray5 is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray5. Load the paper in tray5.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor(0604-001325) is defective, replace it. c) If the empty actuator(JC66–02613A) is defective, replace it.

Code: H1-1553
Description: Input System Failure #H1-1553 : Pull Tray 5 out and insert it.
Causes: The paper is not fed from tray5.
Troubleshooting Guides: 1) Check if the Gear-Idle Lift is broken.
2) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
3) If the connection is OK, replace the cassette detection sensor(JC34-00001A).
4) Check if the Lift-Motor connector is connected properly.
5) If the problem persists, replace the Lift-Motor(JC81-08705A).

Code: M1-1110
Description: Paper jam in Tray 1.
Causes: Paper jam has occurred in tray1.
Troubleshooting Guides: 1) Remove Cassette Tray1 and remove the jammed paper, then reinstall Cassette Tray1.
2) If the problem persists, check the followings.
3) Check if the proper paper is loaded in the tray. If not, replace the paper.
4) Check if the pick up/forward/reverse roller(JC97–02259A) are contaminated or worn out. Replace these rollers.
5) Check if the cassette lifting is working normally. If not, check the feed drive unit(JC93–00350A).
6) Check the connection between the main(feed/fuser) motor and main board.
7) If the connection is OK, enter SVC mode. Execute the motor test. a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)). ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. iii) If the motor signal and power is normal, replace the main(feed/fuser) motor(JC31–00144B). b) If the motor is operational, replace the main board.
8) Check the pick up clutch connection. If the pick up clutch(JC47-00033E) is defective, replace it.

Code: M1-1610
Description: Paper jam in MP Tray.
Causes: Paper jam has occurred in MP tray.
Troubleshooting Guides: 1) Remove the jammed paper from the MP tray.
2) If the problem persists, check the following: a) Check if the proper paper is loaded in the tray. If not, replace the paper. b) Check if the MP pick up roller is contaminated or worn out. Replace the MP pick up roller Assy. c) Check the MP pick up clutch connection. If the MP pick up clutch is defective, replace it. d) Check the connection between the main(feed/fuser) motor and main board. e) If the connection is OK, enter SVC mode. Execute the motor test. i) If the motor is not operational, 1) Check the motor signal(3.3V). If the signal is abnormal, replace the main board(JC92–02802A(M4530ND) / JC92–02801A(M4530NX)). 2) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board(JC44-00092C (220V) / JC44-00091C (110V)) is defective, replace it. 3) If the motor signal and power is normal, replace the main(feed/fuser) motor(JC31–00144B). ii) If the motor is operational, replace the main board.

Code: M1-3122
Description: Tray 1 cassette is pulled out. Insert it properly.
Causes: Tray1 is not installed properly.
Troubleshooting Guides: 1) Install the tray1. If the tray1 is already installed, remove and reinstall it.
2) Check if the harness connection for cassette detection is normal. Reconnect it. If the harness is defective, replace it.
3) Check if the cassette detection sensor(JC34-00001A) is defective, replace it.

Code: M1-4111
Description: Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists.
Causes: The paper has jammed in the path or can’t be fed.
Troubleshooting Guides: 1) Check if the pick up/ forward/ retard roller(JC97–02259A) are contaminated or worn out. Replace the defective roller.
2) Check the feed drive unit for cassette lifting. • Check if the gear is worn out or broken. • Check if the DC motor is working normally. • If any part is defective, replace it or the feed drive unit(JC93–00350A).
3) Check the pick up clutch connection. If the pick up clutch(JC47-00033E) is defective, replace it.

Code: M1-5111, M1-5112, M1-5113
Description: Paper is low in tray 1. Load paper
Paper is empty in tray 1. Load paper.
Causes: Paper is low (M1–5111) or empty(M1–5112, M1–5113) in Tray1.
Troubleshooting Guides: 1) Check if the paper is loaded in tray1. Load the paper.
2) Check if the empty actuator(JC66-02905A) of the pick up Assy is assembled correctly. If it is broken or deformed, replace it.
3) Check if the empty sensor is connected correctly. If the harness is defective, replace it.
4) Check if the empty sensor(0604-001325) is defective, if so replace it.

Code: M1-5120
Description: Paper is empty in all tray. Load paper
Causes: Paper is empty in all tray.
Troubleshooting Guides: 1) Check if the paper is loaded in tray1 and MP tray. Load the paper.
2) Check if the empty actuator is assembled correctly. If it is broken or deformed, replace it.
3) Check if the empty sensor is connected correctly. If the harness is defective, replace it.
4) Check if the empty sensor is defective, if so replace it.

Code: M1-5612
Description: Paper is empty in all tray. Load paper
Causes: Paper is empty in MP tray.
Troubleshooting Guides: 1) Check if the paper is loaded in MP tray. Load the paper.
2) Check if the MP empty actuator is assembled correctly. If it is broken or deformed, replace it.
3) Check if the MP empty sensor is connected correctly. If the harness is defective, replace it.
4) Check if the MP empty sensor is defective, if so replace it.

Code: M2-1110, M2-1111
Description: Paper jam in tray.
Paper jam inside of machine.
Causes: The paper has jammed at the feed sensor.
Troubleshooting Guides: 1) Remove the tray1. Remove the jammed paper. And install the tray.
2) If the problem persists, check the followings.
3) Check if the feed sensor connector is connected correctly.
4) Check if the regi. roller is contaminated or worn out.
5) Check the regi. clutch connection. If the regi. clutch(JC47-00033E) is defective, replace it.
6) Check the pick up clutch connection. If the pick up clutch(JC47-00033E) is defective, replace it.

Code: M2-1114, M2-1214
Description: Paper jam in tray.
Paper jam inside of machine.
Causes: The paper has jammed at the feed sensor.
Troubleshooting Guides: 1) Remove the tray1. Remove the jammed paper. And install the tray.
2) If the problem persists, check the followings.
3) Check if the feed sensor connector is connected correctly.
4) Check if the regi. roller is contaminated or worn out.
5) Check the regi. clutch connection. If the regi. clutch(JC47-00033E) is defective, replace it.
6) Check the pick up clutch connection. If the pick up clutch(JC47-00033E) is defective, replace it.

Code: M2-2211, M2-2212
Description: Paper jam inside of duplex path
Paper jam at the top of duplex path
Paper jam at the bottom of duplex path
Causes: The paper did not enter the duplex path and has jammed.
Troubleshooting Guides: 1) Remove the jammed paper. If the same error occurs continually, check the following.
2) Check if there are any obstacles or contamination in the duplex path.
3) Check if the exit actuator(JC66-02850A) of the fuser unit works normally.
4) Check if the exit motor works normally and its connector is connected properly.
5) If the exit motor is defective, replace it or exit drive unit(JC93-00349A).
6) Check if the duplex clutch works normally and its connector is connected properly.
7) If the duplex clutch(JC47-00033E) is defective, replace it.

Code: M2-2214, M2-2310
Description: Paper jam inside of duplex path
Paper jam at the top of duplex path
Paper jam at the bottom of duplex path
Causes: The paper did not enter the duplex path and has jammed.
Troubleshooting Guides: 1) Remove the jammed paper. If the same error occurs continually, check the following.
2) Check if there are any obstacles or contamination in the duplex path.
3) Check if the exit actuator(JC66-02850A) of the fuser unit works normally.
4) Check if the exit motor works normally and its connector is connected properly.
5) If the exit motor is defective, replace it or exit drive unit(JC93-00349A).
6) Check if the duplex clutch works normally and its connector is connected properly.
7) If the duplex clutch(JC47-00033E) is defective, replace it.

Code: M3-1110, M3-1111, M3-1112
Description: Paper jam in exit area.
Paper jam inside of machine
Causes: Paper jam has occurred around the exit area.
Troubleshooting Guides: 1) Remove the jammed paper. If the same error occurs continually, check the following.
2) Check if there are any obstacles or contamination in the duplex path.
3) Check if the exit actuator(JC66-02850A) of the fuser unit works normally.
4) Check if the exit motor works normally and its connector is connected properly.
5) If the exit motor is defective, replace it or exit drive unit(JC93-00349A).
6) Remove the exit drive unit. Check if the gear is worn out or broken. If necessary, replace the exit drive unit.
7) Remove the fuser unit. If there is any broken or defective part of the fuser unit. Replace it or fuser unit(JC91–01177A (220V) / JC91–01176A (110V)).

Code: M3-2130
Description: Too much paper in output bin tray. Remove printed paper
Causes: There are too much paper in output bin tray.
Troubleshooting Guides: 1) Remove the paper on exit tray.
2) If this error occurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor is defective.

Code: S1-2411
Description: Error: #S1-2411 / HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
Causes: Hard Disk is not installed in the machine. / Hard Disk is defective.
Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, check the followings. 2) Check if the HDD cable is connected correctly. Reconnect it. 3) If the problem persists, replace the HDD.

Code: S1-2511
Description: Error: #S1-2511 / MSOK System Failure: #S1-2511.Call for service
Causes: MSOK is not installed properly. / MSOK is defective.
Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, check the followings.
2) Check if the MSOK is inserted correctly. Remove and reinstall it.
3) If the problem persists, replace the main board.

Code: S2-1110
Description: Engine Failure: #S2-1110. Call for service if the problem persists
Causes: The CPU in main board has some problem. (Booting error, Communication error etc.)
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, replace the main board.

Code: S2-331C, S2-331D, S2-3321
Description: Calibrating… Please Wait
Wait delay time for lower fixing temperature…
Supplying and mixing toner to developer unit. Please wait…
Causes: These errors show the engine status.
Troubleshooting Guides: 1) Please wait until this error will disappear.

Code: S2-4210
Description: Front door is open. Close it
Causes: Front cover is opened.
Troubleshooting Guides: 1) Open the front cover and close it correctly.
2) Open the front cover.
3) Check if the switch contact of the front cover is deformed.
4) Remove the right cover.
5) Check the connection between the cover open sensor and the joint board. Reconnect the harness. If the harness
is defective, replace it.
6) Open the front cover. Check if the message is changed when pushing the micro switch(cover open sensor).
7) If the cover open sensor is defective, replace it.

Code: S2-4310
Description: Rear door is open. Close the door
Causes: Rear cover is opened.
Troubleshooting Guides: 1) Open the rear cover and close it correctly.
2) Open the rear cover.
3) Check if the switch contact of the rear cover is deformed.
4) Remove the left cover.
5) Check the connection between the cover open sensor and HVPS board. Reconnect the harness. If the harness is defective, replace it.
6) Open the rear cover. Check if the message is changed when pushing the micro switch(cover open sensor).
7) If the cover open sensor is defective, replace it.

Code: S6-3113
Description: Error: #S6-3113 / Network Failure: #S6-3113. Turn off then on. Call for service if the problem persists
Causes: Network PHY Chip on the main board is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, replace the main board.

Code: S6-3123
Description: IP Conflict / This IP address conflicts with that of other system
Causes: IP address conflicts with that of another system.
Troubleshooting Guides: 1) Change the machine’s IP address. a) Select “Machine Setup” on the menu. b) Select “Networking Setting”. c) “Log-In”. d) Select “TCP/IP”. d) Select the proper item for your machine. e) Select “IP Setting”. f) Select the proper item for your machine. g) Change the IP address.
2) If the IP address setting has no problem, replace the main board.

Code: S6-3128
Description: 802.1x / 802.1x .
Causes: Server authentication is failed because of the authentication protocol or wrong user information(ID/Passworkd).
Troubleshooting Guides: 1) Check the authentication protocol and user authentication information.

Code: S6-3231
Description: 802.1x Network Error / 802.1x Network Error. Contact the Admin
Causes: NOT FOUND SSID(Service Set Identifierd) event has occurred.
Troubleshooting Guides: 1) Check the user wireless environment. (AP power on/off, AP setting)
2) Check if there is any device to disturb the wireless communication like a microwave, bluetooth device around the printer.

Code: S6-3232
Description: Error: #S6-3232 / Wireless security settings are incorrect. Please change the settings
Causes: Wireless security settings such as WEP/WPA/WPA2 are incorrect.
Troubleshooting Guides: 1) Set up the wireless network.
2) Change the setting method. (UI, Installer, SWS)
3) Turn off the AP device and printer then on.
4) Set up the AP. (WPA2-PSK/AES is recommended.)

Code: S6-3233
Description: Error: #S6-3233 / Not connected from the wireless AP. If you do not reconnect automatically, check the wireless settings
Causes: Wireless connection is cut off or wireless BSSID value is 0.
Troubleshooting Guides: 1) Check the user wireless environment. (AP power on/off, AP setting)
2) Check if there is any device to disturb the wireless communication like a microwave, bluetooth device around the printer.

Code: S6-3234
Description: Error: #S6-3234 / Failed connection to WPS. Try again or set up other wireless connection
Causes: Failed connection to WPS.
Troubleshooting Guides: 1) In case of using the WPS button, push the WPS button for 2 seconds and try again.
2) In case of using the WPS PIN, push the WPS button for 4 seconds and try again.
3) Set up other wireless connection

Code: S6-3235
Description: Error: #S6-3235 / Wi-Fi Direct is not ready. Turn off then on. Call for service if the problem persists
Causes: Wi-Fi Direct is not ready because of library initialization.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persist, initialize the wireless setting and try again.

Code: S6-3236
Description: Error: #S6-3236 / Failed to connect to Wi-Fi Direct. Turn off your mobile device and turn it on
Causes: Failed to connect to Wi-Fi Direct.
Troubleshooting Guides: 1) Turn off Wi-Fi Direct function then on.
2) Turn off your mobile device and turn it on.
3) Turn off the printer and turn it on.

Code: S7-2110
Description: Fuser Failure: #S7-2110. Turn off then on
Causes: Heater control relay is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on.
2) If the problem persists, replace the fuser drive board(JC44–00204A(220V) / JC44–00203A(110V)).
3) If the problem persists, replace the fuser unit(JC91–01177A (220V) / JC91–01176A (110V))

Code: U1-2112, U1-2120, U1-2132
Description: Fuser unit Failure: #Ul-2xxx. Tum off then on. Call for service if the problem perists
Causes: T11e temperature control of fuser unit is abnormal. (Open Heat EITor or Low Heat EITor or Over Heat EITor) I T11ennistor is defective. I Fuser unit connection is bad.
Troubleshooting Guides: 1) After checking the fuser installation, turn the machine off then on.
2) Open the rear cover. Lift up the right side and release the rear cover.
3) If there is no problem, remove 4 screws.
4) Lift up the both levers. Then take off the fuser unit.
5) Remove the Frame-cover-upper after removing 2 screws. And measure the thermostat continuity. Check if the thermostat is opened.
6) Measure the LAMP-HALOGEN resistance value from the center and both sides. Check if it has the continuity.
7) Check if the Draw-connector harness is correct. Check its color.
8) Check if 2 thermistor connectors are connected properly.
9) Measure the Thermistor resistance value from the center and both sides. Check if it has the continuity. (3 Red Circles)
10)Check if the thermistor connector on the main board is connected properly.
11) Check if the FDB connector is connected properly.
12)Check if the voltage in user environment is in this range (80V ~ 140V, 160V ~ 260V).
13)If there is no problems for above steps, update the firmware.
14)Replace the FDB(JC44-00204A(220V)/JC44-00203A(110V)). If the problem persists, replace the SMPS(JC44-00092C(220V)/JC44-00091C(110V)) If the problem persists, replace the main board.

Code: U1-2115, U1-2116
Description: Fuser unit Failure: #U 1-2115. Turn off then on. Call for service if the problem persists
Fuser unit Failure: #U 1-2116. Turn off then on. Call for service if the problem persists
Causes: The pressure control tmit(Cam tmit)ofthe fuser is abnonnal.
Troubleshooting Guides: 1) After checking the fuser installation, nun the machine off then on.
2) Open the rear cover. Lift up the 1i ght side and release the rear cover.
3) If there is no problem, remove 4 screws.
4) Lift up the both levers. Then take off the fuser tmit.
5) Remove the fuser side cover L/R. Check if the Actuator cam, Gear cam are assembled correctly.
6) If there is no problem for above steps, assemble and reinstall fuser unit. Then turn the machine on.
7) If the same error persists, perform a Memory Clear (backup data in SWS first); if that does not work try reinstalling the firmware.
8) If the same error persists, replace the fuser unit(JC91–01177A (220V) / JC91–01176A (110V)) with new one.
9) If the same error persists, replace the main board.

Code: U1-2117
Description: Fuser rnrit Failure: #Ul-2117. Tum off then on
Causes: The maclrine can’t detect that the fuser turit is installed.
Troubleshooting Guides: 1) After checking the fuser installation, nun the maclrine off then on.
2) Open the rear cover. Lift up the tight side and release the rear cover.
3) If there is no problem, remove 4 screws.
4) Lift up the both levers. Then take off the fuser turit.
5) If there is no problem for above steps, assemble and reinstall fuser turit. Then nun the maclrine on.
6) If the same error persists, execute the memory clear.
7) If the same error persists, replace the fuser unit(JC91–01177A (220V) / JC91–01176A (110V)) with new one.
8) If the same error persists, replace the main board.

Code: U1-2135, U1-23xx
Description: Fuser unit Failure: #Ul-2xxx. Tum off then on. Call for service if the problem perists
Causes: T11e temperature control of fuser unit is abnormal. (Open Heat EITor or Low Heat EITor or Over Heat EITor) I T11ennistor is defective. I Fuser unit connection is bad.
Troubleshooting Guides: 1) After checking the fuser installation, turn the machine off then on.
2) Open the rear cover. Lift up the right side and release the rear cover.
3) If there is no problem, remove 4 screws.
4) Lift up the both levers. Then take off the fuser unit.
5) Remove the Frame-cover-upper after removing 2 screws. And measure the thermostat continuity. Check if the thermostat is opened.
6) Measure the LAMP-HALOGEN resistance value from the center and both sides. Check if it has the continuity.
7) Check if the Draw-connector harness is correct. Check its color.
8) Check if 2 thermistor connectors are connected properly.
9) Measure the Thermistor resistance value from the center and both sides. Check if it has the continuity. (3 Red Circles)
10)Check if the thermistor connector on the main board is connected properly.
11) Check if the FDB connector is connected properly.
12)Check if the voltage in user environment is in this range (80V ~ 140V, 160V ~ 260V).
13)If there is no problems for above steps, update the firmware.
14)Replace the FDB(JC44-00204A(220V)/JC44-00203A(110V)). If the problem persists, replace the SMPS(JC44-00092C(220V)/JC44-00091C(110V)) If the problem persists, replace the main board.

Code: U2-1111, U2-1112
Description: LSU Failure: #U2-1111. Please turn off then on.
LSU Failure: #U2-1112. Please turn off then on.
Causes: LSU motor does not operate or it operates abnormally. / LSU Motor ready signal is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : • If the LSU motor makes a sound, a) Enter SVC mode to check the LSU motor ready signal. b) Select “LSU Motor1 Run Ready”. c) Press ‘Start’ button. Check that the status has changed to ‘Executing -> Low -> High’. d) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. • If the LSU motor does not makes a sound, a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. b) If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. c) If the problem persists, replace the LSU(JC97-03877A).

Code: U2-1113, U2-1114
Description: LSU Failure: #U2-1113. Please turn off then on.
LSU Failure: #U2-1114. Please turn off then on.
Causes: LSU motor does not operate or it operates abnormally. / LSU Motor ready signal is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : • If the LSU motor makes a sound, a) Enter SVC mode to check the LSU motor ready signal. b) Select “LSU Motor1 Run Ready”. c) Press ‘Start’ button. Check that the status has changed to ‘Executing -> Low -> High’. d) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. • If the LSU motor does not makes a sound, a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. b) If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. c) If the problem persists, replace the LSU(JC97-03877A).

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung ProXpress M4530NX model and fix error codes list