Samsung ProXpress M4080FX model and fix error codes list
– Compatible Printer model: Samsung ProXpress M4080FX
– Samsung ProXpress M4080FX Error Codes with quick guides:
- Code: 11-2T01, 11-2T11, 11-2T21
- Description: Tray paper mismatch Tray 1 paper mismatch Tray 2 paper mismatch
- Causes: Paper in tray is not matched to the machine paper setting.
- Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.
- Code: 11-2T31, 11-2T41, 11-2T61
- Description: Tray 3 paper mismatch Tray 4 paper mismatch MP tray paper mismatch
- Causes: Paper in tray is not matched to the machine paper setting.
- Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.
- Code: A1-1112, A1-1113
- Description: Main Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists - Causes: Main (OPC) motor operation is abnormal.
- Troubleshooting Guides: • A1–1112 : Main motor is not operated for print-job. • A1–1113 : Main motor is operating but machine recognizes status as ‘Stopped’.
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the side cover.
3) Check the connection between the main motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the motor is not operational, i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board. ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. iii) If the motor signal and power is normal, replace the main motor or main drive unit. b) If the motor is operational, replace the main board.
- Code: A2-1210, A2-2110
- Description: SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists - Causes: Main fan or SMPS fan is not operational.
- Troubleshooting Guides: • SMPS fan error : A2–1210 • Main fan error : A2–2110
1) Turn the machine off then on.
2) Check if the corresponding fan connector is connected correctly.
3) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines)
4) If the fan is not operational, measure the fan power. a) If 24V power is generated, replace the defective fan. • SMPS fan : JC31-00152B • Main fan : JC31-00161A b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the main board.
5) If the fan operation is normal but the error persists, a) Replace the fan. b) If the error persists after replacing the fan, replace the main board.
- Code: A3-3311, A3-3312, A3-3320
- Description: Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
The room temperature is not suitable for this set use. Please adjust room temperature - Causes: Outer temperature sensor is defective.
- Troubleshooting Guides: 1) Turn the machine off then on.
2) Check if the machine is installed in proper environment.
3) Check the harness connection between main board and temperature sensor. Reconnect the sensor harness.
4) If the problem persists, replace the main board.
- Code: C2-1110
- Description: Prepare new toner cartridge
- Causes: Toner cartridge is almost empty.
- Troubleshooting Guides: 1) Open the front cover.
2) Remove the toner cartridge.
3) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
4) Reinstall the toner cartridge.
5) Close the front cover.
6) Prepare new toner cartridge because it will be exhausted soon.
- Code: C2-1120, C2-1150
- Description: Replace with new toner cartridge
End of life, Replace with new toner cartridge - Causes: Toner cartridge is at the end of its life.
- Troubleshooting Guides: 1) Open the front cover.
2) Remove the toner cartridge.
3) Install the new toner cartridge.
4) Close the front cover.
- Code: C2-1160, C2-1170
- Description: Replace with new toner cartridge
End of life, Replace with new toner cartridge - Causes: Toner cartridge is at the end of its life.
- Troubleshooting Guides: 1) Open the front cover.
2) Remove the toner cartridge.
3) Install the new toner cartridge.
4) Close the front cover.
- Code: C2-1323, C2-1411
- Description: Toner Failure: #C2-1323. Install toner cartridge again
Toner cartridge is not installed. Install it - Causes: The toner cartridge is not installed properly.
- Troubleshooting Guides: 1) Open the front cover.
2) If the toner cartridge is not installed, install it. Try to test the machine again.
3) If the toner cartridge is installed, remove it. Check if the contact terminal is contaminated or broken.
4) Clean the contact terminal or replace the toner cartridge.
5) Check if the CRUM harness is connected correctly. Reconnect it.
6) If the harness is defective, replace it.
7) Turn the machine off then on. Try to test the machine.
- Code: C2-1512
- Description: Toner cartridge is not compatible. Check users guide.
- Causes: Toner cartridge is not compatible.
- Troubleshooting Guides: 1) Open the front cover. Remove the toner cartridge.
2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE)
3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.
- Code: C2-1710, C2-1711, C2-1712
- Description: Toner Cartridge Failure: #C2-1710. Call for service
Toner Cartridge Failure: #C2-1711. Call for service
Toner Cartridge Failure: #C2-1712. Call for service - Causes: The data of CRUM is not detected. / CRUM is defective.
- Troubleshooting Guides: 1) Open the front cover. Check if the toner cartridge is installed.
2) Remove and reinstall the toner cartridge.
3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
4) Check if the CRUM harness is connected correctly. Reconnect it.
5) If the harness is defective, replace it.
6) If the problem persists, replace the toner cartridge with new one.
- Code: C6-1110
- Description: Prepare new fuser unit
- Causes: Fuser unit life will be expired soon.
- Troubleshooting Guides: 1) Prepare new fuser unit.
Solve Samsung ProXpress M4080FX Error codes
- Code: C6-1120
- Description: Replace with new fuser unit
- Causes: Fuser unit is at the end of its life.
- Troubleshooting Guides: 1) Turn the machine off.
2) Open and remove the rear cover.
3) Remove the fuser unit and replace it with new one.
4) Close the rear cover.
- Code: H1-1210, H1-1211
- Description: Paper jam in tray 2
- Causes: Paper jam has occurred in tray2.
- Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray2 properly.
3) Check if the pick up/forward/separation rollers of the tray2 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
- Code: H1-1220
- Description: Tray 2 door is open. Close it
- Causes: Tray 2 door is open.
- Troubleshooting Guides: 1) Check if the tray2 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1222
- Description: Tray 2 cassette Out / Tray 2 cassette is pulled out. Insert it properly
- Causes: Tray 2 cassette is pulled out.
- Troubleshooting Guides: 1) Insert the tray 2 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1230
- Description: Error: #H1-1230 / Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for service if the problem persists
- Causes: Connection between the main machine and the SCF unit is abnormal.
- Troubleshooting Guides: 1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness.
2) If the problem persists, replace the SCF board.
3) If the SCF board is normal, replace the Main board.
- Code: H1-1251, H1-1252
- Description: Paper Low in tray 2 / Paper is low in tray 2. Load paper
Paper Empty in tray 2 / Paper is empty in tray 2. Load paper - Causes: Paper in the tray2 is less than 10% of specification or empty. / The photo sensor is defective.
- Troubleshooting Guides: 1) Remove tray2. Load the paper in tray2.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it.
- Code: H1-1253
- Description: Error: #H1-1253 / Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the problem persists
- Causes: The paper is not fed from tray2.
- Troubleshooting Guides: 1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
2) If the connection is OK, replace the cassette detection sensor.
3) Check if the Lift-Motor connector is connected properly.
4) If the problem persists, replace the Lift-Motor.
- Code: H1-1310, H1-1311
- Description: Paper jam in tray 3
- Causes: Paper jam has occurred in tray3.
- Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings. 2) Check if the paper is loaded in the tray3 properly. 3) Check if the pick up/forward/separation rollers of the tray3 are defective or worn out. 4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray3 is working properly. 5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness. 6) If the problem persists after checking No. 1~5, replace the SCF board.
- Code: H1-1320
- Description: Tray 3 door is open. Close it
- Causes: Tray 3 door is open.
- Troubleshooting Guides: 1) Check if the tray3 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1322
- Description: Tray 3 cassette Out / Tray 3 cassette is pulled out. Insert it properly
- Causes: Tray 3 cassette is pulled out.
- Troubleshooting Guides: 1) Insert the tray 3 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1332
- Description: Error: #H1-1332 / Tray Failure: #H1-1332. Check tray 3 connection & turn off then on. Call for service if the problem persists
- Causes: Connection between the main machine and the SCF unit is abnormal.
- Troubleshooting Guides: 1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness.
2) If the problem persists, replace the SCF board.
3) If the SCF board is normal, replace the Main board.
- Code: H1-1351, H1-1352
- Description: Paper Low in tray 3 / Paper is low in tray 3. Load paper
Paper Empty in tray 3 / Paper is empty in tray 3. Load paper - Causes: Paper in the tray3 is less than 10% of specification or empty. / The photo sensor is defective.
- Troubleshooting Guides: 1) Remove tray3. Load the paper in tray3.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it.
- Code: H1-1353
- Description: Error: #H1-1353 / Tray Failure: #H1-1353. Pull tray 3 out and insert it. Call for service if the problem persists
- Causes: The paper is not fed from tray3.
- Troubleshooting Guides: 1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
2) If the connection is OK, replace the cassette detection sensor.
3) Check if the Lift-Motor connector is connected properly.
4) If the problem persists, replace the Lift-Motor.
- Code: H1-1410, H1-1411
- Description: Paper jam in tray 4
- Causes: Paper jam has occurred in tray4.
- Troubleshooting Guides: 1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray4 properly.
3) Check if the pick up/forward/separation rollers of the tray4 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray4 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
- Code: H1-1420
- Description: Tray 4 door is open. Close it
- Causes: Tray 4 door is open.
- Troubleshooting Guides: 1) Check if the tray4 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1422
- Description: Tray 4 cassette Out / Tray 4 cassette is pulled out. Insert it properly
- Causes: Tray 4 cassette is pulled out.
- Troubleshooting Guides: 1) Insert the tray 4 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.
- Code: H1-1434
- Description: Error: #H1-1434 / Tray Failure: #H1-1434. Check tray 4 connection & turn off then on. Call for service if the problem persists
- Causes: Connection between the main machine and the SCF unit is abnormal.
- Troubleshooting Guides: 1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness.
2) If the problem persists, replace the SCF board.
3) If the SCF board is normal, replace the Main board.
- Code: H1-1451, H1-1452
- Description: Paper Low in tray 4 / Paper is low in tray 4. Load paper
Paper Empty in tray 4 / Paper is empty in tray 4. Load paper - Causes: Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
- Troubleshooting Guides: 1) Remove tray4. Load the paper in tray4.
2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it.
- Code: H1-1453
- Description: Error: #H1-1453 / Tray Failure: #H1-1453. Pull tray 4 out and insert it. Call for service if the problem persists
- Causes: The paper is not fed from tray4.
- Troubleshooting Guides: 1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
2) If the connection is OK, replace the cassette detection sensor.
3) Check if the Lift-Motor connector is connected properly.
4) If the problem persists, replace the Lift-Motor.
- Code: M1-1110
- Description: Paper jam in tray 1. Please remove the paper
- Causes: The jammed paper has occurred in the tray1.
- Troubleshooting Guides: 1) Clear the jammed paper. If the problem persists, check the following.
2) Check if there is any obstacles in the paper path.
3) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
4) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective roller
5) Check the connection between the pick up motor and the main board. Reconnect the motor harness. 6) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
- Code: M1-1610
- Description: Paper jam in MP tray. Please remove the paper
- Causes: The jammed paper has occurred in the MP tray.
- Troubleshooting Guides: 1) Clear the jammed paper. If the problem persists, check the following.
2) Check if the MP Unit connector is connected properly. Reconnect it.
3) Check if the MP roller is contaminated or worn out. If necessary, replace it.
4) Check if the MP clutch harness is connected correctly. Reconnect the harness.
5) If the MP clutch is defective, replace it.
6) If the problem persists, replace the MP Unit.
- Code: M1-3122
- Description: Tray 1 cassette Out / Tray 1 cassette is pulled out. Insert it properly
- Causes: Tray 1 cassette is pulled out.
- Troubleshooting Guides: 1) Remove and reinstall the tray 1 cassette.
2) Check if the cassette detection sensor harness is connected correctly.
3) If the cassette detection sensor is defective, replace it with new one.
4) If the problem persists, replace the main board.
- Code: M1-4111
- Description: Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists
- Causes: The machine can not pick up the paper from the tray.
- Troubleshooting Guides: 1) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective roller.
2) Remove the side cover.
3) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
4) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
5) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
6) If the pick up sensor is defective, replace it.
- Code: M1-5111, M1-5112
- Description: Paper Low in tray 1 / Paper is low in tray 1. Load paper
Paper Empty in tray 1 / Paper is empty in tray 1. Load paper - Causes: There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
- Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off.
2) If the ACTUATOR-EMPTY PICK UP is defective, replace it.
3) Check if the empty sensor harness is connected correctly. Reconnect it.
4) If the empty sensor is defective, replace it. Check if the connector is connected properly.
- Code: M1-5612
- Description: Paper is empty in MP tray. Load paper
- Causes: There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective.
- Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off.
2) If the LEVER-MP EMPTY(JC66-04790A) is defective, replace it.
3) Check if the MP empty sensor harness is connected correctly. Reconnect it.
4) If the MP empty sensor(0604-001393) is defective, replace it.
5) If necessary, replace the MP Unit
- Code: M2-1111, M2-1114
- Description: Paper jam inside of machine. Please remove the paper
- Causes: A paper jam was detected at the feed sensor.
- Troubleshooting Guides: 1) Remove the jammed paper. If the error persists, check the followings.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it. 3) Check if the feed sensor harness is connected properly. Reconnect the harness. 4) If the feed sensor is defective, replace it. 5) Check if the feed roller is contaminated or worn out. If yes, replace it. 6) Check the main drive unit operation. If necessary, replace the main drive unit.
- Code: M2-2210, M2-2310
- Description: Jam inside of duplex Jam bottom of duplex
- Causes: A paper jam was detected in the bottom of duplex.
- Troubleshooting Guides: 1) Remove the jammed paper.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
4) Check if the duplex motor harness is connected correctly. Reconnect the harness.
5) If the duplex motor operation is abnormal, replace it.
- Code: M3-1110, M3-1112
- Description: Paper jam in exit area. Please remove the paper Paper jam inside of machine. Please remove the paper
- Causes: A paper jam was detected in the exit area.
- Troubleshooting Guides: 1) Remove the jammed paper.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check the connection between the exit/fuser drive unit and the main board. Reconnect the motor harness.
4) If the exit/fuser drive unit operation is abnormal, replace it.
5) If the paper is jammed in the exit unit continually, replace the exit unit.
6) If the paper is jammed in the fuser unit continually, replace the fuser unit.
- Code: M3-2130
- Description: Paper in output bin is full. Remove printed paper
- Causes: The machine detected that the output tray has got full or the bin-full sensor is defective.
- Troubleshooting Guides: 1) Remove the paper on the output tray.
2) If the problem persists, check the followings.
3) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.
- Code: S1-2411
- Description: HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
- Causes: HDD has some problem.
- Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off.
3) Check if the HDD cables are connected correctly. Reconnect the cables.
4) If the problem persists, replace the HDD card with new one.
- Code: S1-4210
- Description: Video System Failure: #S1-4210. Turn off then on. Call for service if the problem persists
- Causes: Communication error between the main board and fax board has occurred.
- Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, check the followings. 3) Check if the connection between the main board and fax board. 4) If the problem persists, replace the fax board. 5) If the problem persists, replace the main board.
- Code: S2-1110
- Description: Engine Failure: #S2-1110. Call for service if the problem persists
- Causes: CPU in the main board has some problem.
- Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, replace the main board.
- Code: S2-33xx
- Description: Error: #S2-33xx Turn off then on Calibrating… Please Wait Wait delay time for lower fixing temperature… Supplying and mixing toner to developer unit. Please wait…
- Causes: This error shows the engine status.
- Troubleshooting Guides: • S2–3310 : Warm-up status • S2–3311 : Ready status • S2–3312 : Printing status • S2–3313 : Power Save status • S2–3314 : Error status • S2–3315 : Recovery status • S2–3316 : Wait status • S2–3317 : EDC mode status • S2–3318 : Low power status • S2–331C : Temperature in machine is overheated. • S2–331D : Temperature in fuser is overheated. • S2–3321 : Toner is supplying.
When these errors display, wait until the message will be disappeared or turn the machine off then on.
- Code: S2-4120, S2-4210
- Description: Door open. Close it Front door is open. Close it
- Causes: Door is open or the cover open switch is defective.
- Troubleshooting Guides: 1) Check if the front door is closed correctly. 2) Check if the rear door is closed correctly. 3) Check if the connection between the main board and HVPS board is correct. 4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.
- Code: S3-3122
- Description: Scanner is locked. Please try to release scanner lock
- Causes: Scanner lock error has occurred. CIS does not move.
- Troubleshooting Guides: 1) Check if the CIS unit is moving when power on.
2) Check if the flat cable is connected to the CIS unit properly. Re-connect or replace the cable.
3) If the CIS is defective, replace it.
4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)
5) If the problem persists, replace the main board.
- Code: S4-2111, S4-2112
- Description: Fax Memory is almost full. Print or remove received fax Job
Fax memory is full. Print or remove received fax Job - Causes: The fax memory is almost full.
- Troubleshooting Guides: 1) Print or remove the received fax job in Secure Receive.
- Code: S6-3122
- Description: Network cable is disconnected. Check it
- Causes: Network cable is not connected.
- Troubleshooting Guides: 1) Check if the network cable is connected to the network port of the machine.
2) Check if the network cable is normal. Try to connect to another device and test it.
- Code: S6-3123
- Description: This IP address conflicts with that of other system. Check it
- Causes: IP address conflicts with that of other system. / There is no response when checking the ping test.
- Troubleshooting Guides: Change the machine’s IP address. • Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.
- Code: S6-3128
- Description: 802.1x authentication failed. Please contact the system administrator
- Causes: The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong.
- Troubleshooting Guides: Check the setting-up for 802.1x confirmation server. • Re-enter the server information and confirmation protocol. • Re-enter the user information.
- Code: S7-2110
- Description: Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the problem persists
- Causes: Heat control relay operation is abnormal.
- Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary.
- Code: U1-21xx, U1-23xx
- Description: Error #U1-2xxx Turn off then on.
- Causes: The temperature control of fuser unit is abnormal.
- Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit. a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary.
- Code: U2-1111, U2-1112, U2-1113
- Description: LSU Failure: #U2-111x.Turn off then on. Call for service if the problem persists
- Causes: LSU Motor does not work normally.
- Troubleshooting Guides: 1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.
- Code: U3-3113, U3-3313, U3-3314
- Description: Original paper jam in front of the scanner Original paper jam inside the scanner
- Causes: Original jam has occurred on the paper path.
- Troubleshooting Guides: 1) Check if the pick up motor operates normally.
2) Open the DSDF cover. Check if the paper jam is occurred.
3) Remove the jammed paper.
4) Check if there are any obstacles or contamination on the paper path. Remove it.
5) If the problem persists, check the followings. a) Separate the DSDF Unit. b) Check the sensor connection. If the connection is OK, replace the sensor.
6) Push the white bar. Check if it returns in original condition.
7) Close the DSDF unit.
- Code: U3-3413, U3-3513, U3-3514
- Description: Original paper jam in front of the scanner Original paper jam inside the scanner
- Causes: Original jam has occurred on the paper path.
- Troubleshooting Guides: 1) Check if the pick up motor operates normally.
2) Open the DSDF cover. Check if the paper jam is occurred.
3) Remove the jammed paper.
4) Check if there are any obstacles or contamination on the paper path. Remove it.
5) If the problem persists, check the followings. a) Separate the DSDF Unit. b) Check the sensor connection. If the connection is OK, replace the sensor.
6) Push the white bar. Check if it returns in original condition.
7) Close the DSDF unit.
- Code: U3-4110
- Description: Door of scanner is open
- Causes: DSDF cover is open.
- Troubleshooting Guides: 1) Close the DSDF cover properly.
2) If this error occurs continually, check the following: a) Check the DSDF cover open sensor and its harness. If there is a defective part, replace it. b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open.
– Get more information about Epson XP 15000 troubleshooting, click here
– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here
Samsung printer reset software introduction:
Notes before resetting Samsung printer:
– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!
How To Run Firmware Fix Samsung printer
1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.
4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
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