Samsung ProXpress M3375FD model and fix error codes list

– Compatible Printer model: Samsung ProXpress M3375FD
– Samsung ProXpress M3375FD Error Codes with quick guides:

Code: A1-1110
Display: Error: #A1-1110 / Motor Failure: #A1-1110. Turn off then on. Call for service if the problem persists
Description: Harness or main BLDC motor or main board is defective. / OPC coupler in the toner cartridge(or imaging unit) has overloaded.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, refer to the following. 2) Remove the right cover. 3) Check if the motor connector on main board is connected properly. Reconnect it. 4) OPC coupler has overloaded. After removing the toner cartridge/imaging unit, rotate the OPC coupler. If there is any damage, the OPC coupler can’t rotate well. Replace the toner cartridge/imaging unit. 5) Remove the left cover. 6) Remove the main drive unit. (Refer to 3.3.14) 7) The main BLDC motor is defective. a) Unplug the connector from the motor carefully. b) Replace the main BLDC motor (JC31-00075A)with new one. 8) If the problem persists, replace the main board.

Code: C1-1110
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1120
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1144
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1150
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1160
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1170
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: NOTE These errors are for M3375/3875/4075. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C1-1310
Display: Error: #C1-1310 / Toner Failure: #C1-1310. Install toner again Toner Not Installed / Toner cartridge is not installed. Install it
Description: The toner cartridge is not installed.
Troubleshooting Guides: These errors are for M3375/3875/4075. 1) Turn the machine off then on. 2) Open the front cover. 3) Check if the toner cartridge is installed. If yes, remove and reinstall it. 4) If the problem persists, replace the toner cartridge with new one.

Code: C1-1411
Display: Error: #C1-1310 / Toner Failure: #C1-1310. Install toner again Toner Not Installed / Toner cartridge is not installed. Install it
Description: The toner cartridge is not installed.
Troubleshooting Guides: These errors are for M3375/3875/4075. 1) Turn the machine off then on. 2) Open the front cover. 3) Check if the toner cartridge is installed. If yes, remove and reinstall it. 4) If the problem persists, replace the toner cartridge with new one.

Code: C1-1512
Display: Toner Not Compatible / Toner cartridge is not compatible. Check guide
Description: Toner cartridge is not compatible.
Troubleshooting Guides: This error is for M3375/3875/4075. 1) Open the front cover. 2) Remove the toner cartridge. 3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C1-1710
Display: Error: #C1-1710 / Toner Cart Failure: #C1-1710. Call for service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3375/3875/4075. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C1-1711
Display: Error: #C1-1711 / Toner Cart Failure: #C1-1711. Call for service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3375/3875/4075. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Samsung ProXpress M3375FD error code and quick guides

Solve Samsung ProXpress M3375FD Error codes

Code: C1-1712
Display: Error: #C1-1712 / Toner Cart Failure: #C1-1712. Call for service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3375/3875/4075. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-1110
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: These errors are for M3370/3870/4070/4072FD. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-1120
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: These errors are for M3370/3870/4070/4072FD. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-1150
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: These errors are for M3370/3870/4070/4072FD. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-1160
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: These errors are for M3370/3870/4070/4072FD. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-1170
Display: Prepare new toner / Prepare new toner cartridge Replace new toner / Replace with new toner cartridge Replace new toner / End of life, Replace with new toner cartridge
Description: The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
Troubleshooting Guides: These errors are for M3370/3870/4070/4072FD. Check the life remaining of the toner cartridge. If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Code: C2-1411
Display: Toner Not Installed / Toner cartridge is not installed. Install it
Description: The toner cartridge is not installed.
Troubleshooting Guides: This error is for M3370/3870/4070/4072FD. 1) Turn the machine off then on. 2) Open the front cover. 3) Check if the toner cartridge is installed. If yes, remove and reinstall it. 4) If the problem persists, replace the toner cartridge with new one.

Code: C2-1512
Display: Toner Not Compatible / Toner cartridge is not compatible. Check guide
Description: Toner cartridge is not compatible.
Troubleshooting Guides: This error is for M3370/3870/4070. 1) Open the front cover. 2) Remove the toner cartridge. 3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-1710
Display: Error: #C2-1710 Call for Service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3370/3870/4070. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-1711
Display: Error: #C1-1711 Call for Service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3370/3870/4070. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C2-1712
Display: Error: #C1-1712 Call for Service
Description: The machine can’t detect the CRUM chip of the toner cartridge.
Troubleshooting Guides: These errors are for M3370/3870/4070. 1) Open the front cover. 2) Remove the toner cartridge. 3) Check if the CRUM terminal is contaminated. Clean it. 4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

Code: C3-1110
Display: Prepare IMG. Unit / Prepare new imaging unit Replace IMG. Unit / Replace with new imaging unit
Description: The remaining imaging unit is less than 10% / The imaging unit is at the end of its life.
Troubleshooting Guides: These errors are for M3325/3825/4025. Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one.

Code: C3-1120
Display: Prepare IMG. Unit / Prepare new imaging unit Replace IMG. Unit / Replace with new imaging unit
Description: The remaining imaging unit is less than 10% / The imaging unit is at the end of its life.
Troubleshooting Guides: These errors are for M3325/3825/4025. Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one.

Code: C3-1144
Display: Prepare IMG. Unit / Prepare new imaging unit Replace IMG. Unit / Replace with new imaging unit
Description: The remaining imaging unit is less than 10% / The imaging unit is at the end of its life.
Troubleshooting Guides: These errors are for M3325/3825/4025. Check the life remaining of the imaging unit. If its life is at the end, turn the machine off and replace the imaging unit with new one.

Code: C3-1410
Display: IMG. Not Installed / Imaging unit is not installed. Install the unit
Description: The imaging unit is not installed
Troubleshooting Guides: This error is for M3325/3825/4025. 1) Turn the machine off then on. 2) Open the front cover. 3) Check if the imaging unit is installed. If yes, remove and reinstall it. 4) If the problem persists, replace the imaging unit with new one.

Code: C3-1510
Display: IMG. Not compatible / Imaging unit is not compatible. Check guide
Description: Imaging unit is not compatible.
Troubleshooting Guides: This error is for M3320/3820/4020. 1) Open the front cover. 2) Remove the toner cartridge and imaging unit. 3) If the imaging unit is not a Samsung genuine imaging unit, replace with new one.

Code: C9-1112
Display: Replace pickup roller / Replace with new tray 1 pickup roller
Description: Tray1 pick up roller is worn out.
Troubleshooting Guides: 1) Remove the tray 1 cassette. 2) Remove the duplex unit. 3) Pull the small tap down, then release the pick up roller(JC73-00340A). 4. Alignment and Troubleshooting

Code: C9-1115
Display: Replace retard roller / Replace with new tray 1 retard roller
Description: Tray1 reverse roller is worn out.
Troubleshooting Guides: 1) Remove the tray1 cassette. 2) Remove the reverse roller(JC90-01032A).

Code: C9-1122
Display: Replace pickup roller / Replace with new tray 2 pickup roller
Description: Tray2 pick up roller is worn out.
Troubleshooting Guides: 1) Remove the Tray 2 cassette. 2) See the bottom of the SCF Unit. 3) Pull the small tap down, then release the pick up roller(JC97-02259A).

Code: C9-1125
Display: Replace retard roller / Replace with new tray 2 retard roller
Description: Tray2 reverse roller is worn out.
Troubleshooting Guides: 1) Remove the Tray 2 cassette. 2) Open the cassette cover. 3) Pull the small tap down, then release the reverse roller(JC97-02259A).

Code: H1-1210
Display: Paper jam in Tray2.
Description: A paper jam was detected in the feed area of the tray2.
Troubleshooting Guides: 1) Remove the Tray2 cassette. 2) Find and remove the jammed paper. 3) If the problem persists, check the following. • Check if the pick up/forward/reverse roller(JC97-02259A) is contaminated or worn out. • Check if the feed sensor connector is connected properly. • If the feed sensor(0604-001325) is defective replace it.

Code: H1-1220
Display: Tray 2 Door Open. Close it
Description: Optional cassette is not installed properly
Troubleshooting Guides: 1) Remove and reinstall the Tray2 cassette. 2) Check the cassette detection sensor. • Check if the connection between sensor and main board is OK. Reconnect the harness. • If the sensor(JC34-00001A) is defective, replace it. 3) If the problem persists, replace the SCF main board(JC92-02636A).

Code: H1-1230
Display: Error: #H1-1230 / Input System Failure: #H1-1230. Check tray 2 connection
Description: Communication error has occurred.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, turn the machine off. 3) Remove the SCF right cover. (Refer to 3.3.23.1) 4) Check if the interface connector is connected to the SCF main board. If the interface connector is defective, replace it. 5) If the problem persists, replace the SCF main board.(JC92-02636A)

Code: H1-1240
Display: Tray2 Not Install
Description: Optional cassette is not installed properly.
Troubleshooting Guides: 1) Remove and reinstall the Tray2 cassette. 2) Check the cassette detection sensor. • Check if the connection between sensor and main board is OK. Reconnect the harness. • If the sensor(JC34-00001A) is defective, replace it. 3) If the problem persists, replace the SCF main board(JC92-02636A).

Code: H1-1252
Display: Paper empty in tray 2 / Paper is empty in tray 2. Load paper
Description: There is no paper in the tray2. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray2. 2) If the problem persists, turn the machine off and check the following. 3) If the Actuator-Paper Empty is defective, replace it. 4) If the Photo Sensor(0604-001325) is defective, replace it. Check if the connector is connected properly. 5) If the problem persists, replace the SCF main board.(JC92-02636A)

Code: H1-1254
Display: Paper empty in tray 2 / Paper is empty in tray 2. Load paper
Description: There is no paper in the tray2. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray2. 2) If the problem persists, turn the machine off and check the following. 3) If the Actuator-Paper Empty is defective, replace it. 4) If the Photo Sensor(0604-001325) is defective, replace it. Check if the connector is connected properly. 5) If the problem persists, replace the SCF main board.(JC92-02636A)

Code: M1-1110
Display: Paper Jam in Tray1.
Description: The jammed paper has occurred in the tray1.
Troubleshooting Guides: 1) Clear the jammed paper. If the problem persists, check the following. 2) While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally. 3) Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be especially checked. 4) Print out the Supplies Information. Check the Tray 1 Roller Life and Tray1 Reverse(Retard) roller Life. If the life came to the end, replace the relative roller.

Code: M1-1610
Display: Paper Jam in MP tray.
Description: The jammed paper has occurred in the MP tray.
Troubleshooting Guides: 1) Clear the jammed paper. If the problem persists, check the following. 2) Turn the machine off. 3) Remove the right cover. 4) Check if the MP Unit connector is connected properly. 5) Remove the MP Unit. Check if the MP rollers are worn out. If necessary, replace the defective roller or MP unit.

Code: M1-5112
Display: Paper empty in tray 1 / Paper is empty in tray 1. Load paper All Tray Empty / Paper is empty in all tray. Load paper
Description: There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board.

Code: M1-5113
Display: Paper empty in tray 1 / Paper is empty in tray 1. Load paper All Tray Empty / Paper is empty in all tray. Load paper
Description: There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board.

Code: M1-5120
Display: Paper empty in tray 1 / Paper is empty in tray 1. Load paper All Tray Empty / Paper is empty in all tray. Load paper
Description: There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board.

Code: M1-5612
Display: Paper empty in MP / Paper is empty in MP tray. Load paper
Description: There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board.

Code: M1-5712
Display: Paper Empty in manual feeder / Paper is empty in manual feeder. Load paper
Description: There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective
Troubleshooting Guides: 1) Load the paper in the tray1. If the problem persists, check the followings after turning the machine off. 2) If the Actuator-Paper Empty(JC66-02762A) is defective, replace it. (Refer to 3.3.21) 3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. 4) If the problem persists, replace the main board.

Code: M2-1110
Display: Jam inside machine
Description: A paper jam was detected at the feed sensor.
Troubleshooting Guides: 1) Remove the jammed paper. (Refer to 4.1.3) If the error persists, check the followings. 2) Check if the feed sensor connector is connected properly. 3) Check if the Regi roller is contaminated or worn out. If yes, replace it. 4) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.

Code: M2-2210
Display: Jam inside of duplex
Description: A paper jam was detected in the bottom of duplex.
Troubleshooting Guides: 1) Remove the jammed paper. 2) Remove the contamination or obstacles in the paper path. 3) If this jam error occur continually, replace the duplex unit.

Code: M3-1110
Display: Jam in exit area
Description: A paper jam was detected in the exit area.
Troubleshooting Guides: 1) Remove the jammed paper. 2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it. 3) Check if the exit roller rubber is worn out. Replace the exit roller(JC93-00323A). 4) Check if the exit sensor connector is connected properly. If the connection is OK, replace the exit sensor.

Code: M3-2130
Display: Output bin full / Output bin full. Remove printed paper
Description: The machine detected that the output tray has got full or the bin-full sensor is defective.
Troubleshooting Guides: 1) Remove the paper on the output tray. 2) If the problem persists, check the followings. 3) Remove top cover. 4) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

Code: S1-2411
Display: Error: #S1-2411 / HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
Description: HDD installation is abnormal / HDD is defective.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, turn the machine off. 3) Check if the HDD cable is connected correctly. 4) If the HDD is defective, replace it.

Code: S1-4210
Display: Error: #S1-4210 / Video System Failure: #S1-4210. Turn off then on. Call for service if the problem persists
Description: Fax communication error has occurred.
Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, turn the machine off. 3) Check the harness connection between main board and fax board. 4) If the connection is OK, replace the fax board.

Code: S2-4120
Display: Door open. Close it.
Description: Door is open or the cover open switch is defective.
Troubleshooting Guides: 1) Check if the front door is closed correctly. 2) Check if the rear door is closed correctly. 3) Check if the connection between the main board and HVPS board is correct. 4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board(JC44-00197A).

Code: S3-3122
Display: Scanner Locked / Scanner is locked. Press Stop button
Description: Scanner lock error has occurred. CIS does not move.
Troubleshooting Guides: 1) Check if the CIS unit is moving when power on. 2) Check if the flat cable is connected to the CIS unit properly. Re-connect or replace the cable. 3) If the CIS is defective, replace it. 4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.) 5) If the problem persists, replace the main board.

Code: S4-2111
Display: Memory Full / Fax memory is almost full. Print or remove received fax job
Description: The fax memory is almost full.
Troubleshooting Guides: 1) Print or remove the received fax job in Secure Recieve.

Code: S4-2112
Display: Memory Full / Fax memory is full. Print or remove received fax job
Description: The fax memory is almost full.
Troubleshooting Guides: 1) Print or remove the received fax job in Secure Recieve.

Code: S6-3123
Display: Network Problem: IP Conflict.
Description: IP address conflicts with that of other system. / There is no response when checking the ping test.
Troubleshooting Guides: Change the machine’s IP address. • Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC. • In case of DHCP or Bootp, reboot the machine to receive a new IP address.

Code: S6-3128
Display: 802.1x Network Error
Description: The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong.
Troubleshooting Guides: Check the setting-up for 802.1x confirmation server. • Re-enter the server information and confirmation protocol. • Re-enter the user information.

Code: U1-2315
Display: Error #U1-2315 Turn off then on.
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. (Refer to 3.3.13) a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. • HVPS : JC44-00197A • SMPS : JC44-00095D (110V) / JC44-00096D (220V) • Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

Code: U1-2320
Display: Error #U1-2320 Turn off then on.
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. (Refer to 3.3.13) a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. • HVPS : JC44-00197A • SMPS : JC44-00095D (110V) / JC44-00096D (220V) • Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

Code: U1-2330
Display: Error #U1-2330 Turn off then on.
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. (Refer to 3.3.13) a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. • HVPS : JC44-00197A • SMPS : JC44-00095D (110V) / JC44-00096D (220V) • Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

Code: U1-2334
Display: Error #U1-2334 Turn off then on.
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. (Refer to 3.3.13) a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. • HVPS : JC44-00197A • SMPS : JC44-00095D (110V) / JC44-00096D (220V) • Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

Code: U1-2340
Display: Error #U1-2340 Turn off then on.
Description: The temperature control of fuser unit is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared? 2) If the problem persists, turn the machine off and remove the fuser unit. (Refer to 3.3.13) a) Check if the fuser connector is connected properly. b) Check if the input voltage is normal. c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is necessary. • HVPS : JC44-00197A • SMPS : JC44-00095D (110V) / JC44-00096D (220V) • Fuser Unit : JC91-01023A (110V) / JC91-01024A (220V)

Code: U2-1112
Display: Error #U2-1111 Turn off then on.
Description: LSU Motor does not work normally.
Troubleshooting Guides: 1) Execute the LSU motor test in EDC mode. Check LSU motor operation sound. 2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly. (picture-1) 3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly. (picture- 2,3) 4) Check if the LSU harness is defective. (picture-4) 5) Reconnect the LSU harness and then execute the LSU motor test again. 6) If the problem persists, replace the LSU(JC97-04065A). 7) If the problem persists after replacing LSU, replace the main board.

Code: U2-1113
Display: Error #U2-1113 Turn off then on.
Description: LSU Motor does not work normally.
Troubleshooting Guides: 1) Execute the LSU motor test in EDC mode. Check LSU motor operation sound. 2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly. (picture-1) 3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly. (picture- 2,3) 4) Check if the LSU harness is defective. (picture-4) 5) Reconnect the LSU harness and then execute the LSU motor test again. 6) If the problem persists, replace the LSU(JC97-04065A). 7) If the problem persists after replacing LSU, replace the main board.

Code: U3-3113, U3-3313, U3-3314
Display: Original paper jam / Original paper jam inside of scanner. Remove jam
Description: A document jam was detected in the ADF unit.
Troubleshooting Guides: 1) Remove the jammed paper from ADF unit. 2) If the error persists, turn the machine off then on. 3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or replace it. 4) If the pick up roller is OK, check the followings. a) Check if the ADF motor is working normally. b) Check if the connector on the ADF joint board is connected correctly. 5) If the problem persists, replace the ADF unit.

Code: U3-3413, U3-3513, U3-3514
Display: Original paper jam / Original paper jam inside of scanner. Remove jam
Description: A document jam was detected in the ADF unit.
Troubleshooting Guides: 1) Remove the jammed paper from ADF unit. 2) If the error persists, turn the machine off then on. 3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or replace it. 4) If the pick up roller is OK, check the followings. a) Check if the ADF motor is working normally. b) Check if the connector on the ADF joint board is connected correctly. 5) If the problem persists, replace the ADF unit.

Code: U3-4110
Display: Door of scanner is open.
Description: ADF top cover is opened.
Troubleshooting Guides: 1) Close the ADF top cover.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung ProXpress M3375FD model and fix error codes list