Samsung ProXpress C2620DW model and fix error codes list

Samsung ProXpress C2620DW model and fix error codes list

– Compatible Printer model: Samsung ProXpress C2620DW
– Samsung ProXpress C2620DW Error Codes with quick guides:

• Code: A1-1210
• Description: Error #A1-1210 Call for service
• Causes: The fuser motor does not operate. / The fuser motor is operating but is recognized as stop status.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the rear and right cover.
  3) Check if there are any obstacles or paper around the fuser unit.
  4) Check if the connection between main board and fuser motor are correct.
  5) If the connection is OK, replace the fuser motor.
  6) If the problem persists, replace the main board.

• Code: A1-2114, A1-3621, A1-3622
• Description: Error #A1-2114 Call for service
  Error #A1-3621 Call for service
  Error #A1-3622 Call for service
• Causes: The motor for OPC/Deve/ITB does not operate normally.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the right cover.
  3) Check if the connection between main board and 2 motors in the main drive unit are correct.
  4) If the connection is OK, replace the motor in the main drive unit.
  5) If the problem persists, replace the main drive unit.

• Code: A1-4111, A1-4112, A1-4310
• Description: Error #A1-4111 Call for service
  Error #A1-4112 Call for service
  Error #A1-4310 Call for service
• Causes: The motor for OPC/Deve/ITB does not operate normally.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the right cover.
  3) Check if the connection between main board and 2 motors in the main drive unit are correct.
  4) If the connection is OK, replace the motor in the main drive unit.
  5) If the problem persists, replace the main drive unit.

• Code: A2-1210, A2-2110
• Description: Error #A2-1210 Call for service
  Error #A2-2110 Call for service
• Causes: The SMPS fan or Fuser fan does no operate normally.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Remove the right cover.
  3) Check if the connection between main board and the related fan is correct.
  4) If the connection is OK, replace the defective fan.

• Code: A3-3211, A3-3212
• Description: Error #A3-3211 Call for service
  Error #A3-3212 Call for service
• Causes: The inner temperature sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Enter the tech mode. Check the temperature sensor output.
  3) If the sensor is defective, replace it.
  4) If the temperature sensor is OK, replace the main board.

• Code: A3-3311, A3-3312
• Description: Error #A3-3311 Call for service
  Error #A3-3312 Call for service
• Causes: The outer temperature sensor is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
  2) Enter the tech mode. Check the temperature sensor output.
  3) If the sensor is defective, replace it.
  4) If the temperature sensor is OK, replace the main board.

• Code: A3-3320
• Description: Not proper room temp. Move set
• Causes: The value of the outer temperature sensor is out of normal area.
• Troubleshooting Guides: 1) Check if the machine is installed in the proper area.
  2) If the temperature sensor is defective, replace it.

• Code: C2-2110, C2-3110
• Description: Prepare Toner
• Causes: The remaining toner cartridge is less than 10%
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-2120, C2-2150, C2-3120
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-2320, C2-2410, C2-3320
• Description: Error #C2-2320 Install Y toner
  Install yellow toner cartridge
  Error #C2-3320 Install M toner
  Install magenta toner cartridge
• Causes: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C2-2512, C2-3512
• Description: Not Compatible Y toner cart.
  Not Compatible M toner cart.
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of the toner cartridge.
  2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C2-3150, C2-4120, C2-4150
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

Solve Samsung ProXpress C2620DW Error codes

• Code: C2-3410, C2-4320, C2-4410
• Description: Install cyan toner cartridge
  Error #C2-4320 Install C toner
  Install cyan toner cartridge
• Causes: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C2-4110, C2-5110
• Description: Prepare Toner
• Causes: The remaining toner cartridge is less than 10%
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the toner cartridge.
  2) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-4512, C2-5512
• Description: Not Compatible C toner cart.
  Not Compatible K toner cart.
• Causes: Toner cartridge is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of the toner cartridge.
  2) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.

• Code: C2-5120, C2-5150
• Description: Replace Toner
• Causes: The toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) If its life is at the end, turn the machine off and replace the toner cartridge with new one.

• Code: C2-5320, C2-5410
• Description: Error #C2-5320 Install K toner
  Install black toner cartridge
• Causes: The toner cartridge is not installed or the CRUM has some problem.
• Troubleshooting Guides: 1) Check if the toner cartridge is installed properly. Turn the machine off then on.
  2) If the problem persists, check that the CRUM contact area is contaminated. Clean it.
  3) If the problem persists, replace the toner cartridge with new one.

• Code: C5-1110, C5-1120
• Description: Prepare new Transfer belt
  Replace new Transfer belt
• Causes: The ITB Unit is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the ITB unit.
  2) If its life is at the end, turn the machine off and replace the ITB unit with new one.

• Code: C5-1310
• Description: Install TR belt unit.
• Causes: The ITB Unit is not installed properly.
• Troubleshooting Guides: 1) Turn the machine off. Remove and reinstall the ITB unit.
  2) Turn the machine on. If the problem persists, replace the ITB unit.

• Code: C5-1410
• Description: Not compatible transfer belt
• Causes: The ITB unit is not compatible.
• Troubleshooting Guides: 1) Print the supply information report. Check information of the ITB Unit.
  2) If the toner cartridge is not a Samsung genuine ITB Unit, replace with new one.

• Code: C5-1710
• Description: Transfer Belt Error
• Causes: The ITB home position sensor has the problem.
• Troubleshooting Guides: 1) Turn the machine off. Replace the ITB Unit.

• Code: C6-1110, C6-1120
• Description: Replace Fuser Soon
  Replace new Fuser unit
• Causes: The fuser unit is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the fuser unit.
  2) If its life is at the end, turn the machine off and replace the fuser unit with new one.

• Code: C7-1110
• Description: Waste toner Full Replace new one
• Causes: The waste toner container is at the end of its life.
• Troubleshooting Guides: 1) Print the supply information report. Check the life remaining of the waste toner container.
  2) If its life is at the end, turn the machine off and replace the waste toner container with new one.

• Code: C7-1311
• Description: Not Installed Waste tank
• Causes: The waste toner container is not installed
• Troubleshooting Guides: 1) Check if the waste toner container is installed properly.
  2) Remove and reinstall the waste toner container.

• Code: C9-1112, C9-1116
• Description: Replace new Tray1 roller
  Replace new Tray1 roller
• Causes: The pick up roller or reverse roller is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off.
  2) Replace the pick up roller Assy and reverse roller Assy.

• Code: C9-1122, C9-1126
• Description: Replace new Tray2 roller
  Replace new Tray2 roller
• Causes: The pick up roller or reverse roller is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off.
  2) Replace the pick up roller Assy and reverse roller Assy from the tray2

• Code: C9-1162
• Description: Replace new MP Pickup roller
• Causes: The MP pick up roller is at the end of its life.
• Troubleshooting Guides: 1) Turn the machine off.
  2) Replace the MP pick up roller.

• Code: H1-1210
• Description: Paper Jam in Tray 2
• Causes: The jammed paper has occurred in the tray2.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the jammed paper occurs continually, check the followings. a) Check if the pick up/forward/reverse roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the actuator is assembled correctly.
  3) If the pick up clutch is defective, replace it.

• Code: H1-1252
• Description: Paper Empty in Tray 2
• Causes: Paper is empty in Tray1
• Troubleshooting Guides: 1) Take off the cassette. If there is no paper on the tray2, load the paper.
  2) If the problem persists, check the following. a) Check if the paper empty sensor is contaminated or defective. Replace it.

• Code: M1-1110
• Description: Paper Jam in Tray 1
• Causes: The jammed paper has occurred in the tray1.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the jammed paper occurs continually, check the followings. a) Check if the pick up/forward/reverse roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the actuator is assembled correctly.
  3) Check the motor operation, gear in the PH drive unit. If there is any defective parts, replace it or PH drive unit.

• Code: M1-1610
• Description: Paper Jamin MP tray
• Causes: The jammed paper has occurred in the MP tray.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the jammed paper occurs continually, check the followings. a) Check if the pick up/forward/reverse roller are worn out or contaminated. Clean the contaminated part or replace it. b) Check if the actuator is assembled correctly.
  3) If the pick up clutch is defective, replace it.
  4) If the problem persists, replace the MP unit.

• Code: M1-5112, M1-5612
• Description: Paper Empty in Tray1
  Paper Empty in MP Tray
• Causes: Paper is empty in Tray1
• Troubleshooting Guides: 1) Take off the cassette. If there is no paper on the tray, load the paper.
  2) If the problem persists, check the following. a) Check if the paper empty sensor is contaminated or defective. Replace it.

• Code: M2-1110, M2-2210
• Description: Paper Jam inside machine
  Paper Jam inside of duplex
• Causes: The jammed paper has occurred inside machine.
• Troubleshooting Guides: 1) Open the rear cover. Remove the jammed paper.
  2) If the problem persists, check the following. a) Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the FRAME-REGI unit and FRAME-RATARD unit are assembled properly. If there is any defective part in these units, replace it or Assy. c) Check the motor operation, gear in the PH drive unit. If there is any defective parts, replace it or PH drive unit. d) Check the T1–DRIVE unit. If there is any defective parts, replace it or T1–DRIVE unit.

• Code: M3-1110
• Description: Paper Jam in exit area
• Causes: The jammed paper has occurred in the exit area.
• Troubleshooting Guides: 1) Remove the jammed paper.
  2) If the problem persists, check the following. a) Check if there is any obstacles or paper on the paper path. Remove it. b) Check if the fuser unit is assembled properly. If the fuser unit is defective, replace it. c) Check if the exit unit has any defective parts. Replace the exit unit.

• Code: M3-2130
• Description: Output bin full Remove paper
• Causes: The machine detected that the output tray has got full or the bin-full sensor is defective.
• Troubleshooting Guides: 1) Remove the paper on the output tray.
  2) Check if the Bin-full Sensor connector is connected properly. Reconnect it.
  3) If the sensor is defective, replace it.

• Code: S2-1210
• Description: Error #S2-1210 Call for service
• Causes: The power Micom chip on main board is not detected.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) If the error persists, replace the main board.

• Code: S2-4120
• Description: Door open Close it
• Causes: Door is open or the cover open switch is defective.
• Troubleshooting Guides: 1) Check if the front cover is closed perfectly.
  2) If the error persists, check that the cover-open sensor is working normally. If it is defective, replace the HVPS board.

• Code: S5-3110
• Description: Error #S5-3110 Call for service
• Causes: The communication error between main board and OPE board has occurred.
• Troubleshooting Guides: 1) Turn the machine off then on.
  2) If the problem persists, check the followings. a) Check the connection between main board and OPE board. Reconnect the harness. b) If the connection is OK, replace the main board or OPE board.

• Code: S6-3123, S6-3128
• Description: Network Problem: IP Conflict
  802.1x Network Error
• Causes: IP address conflicts with that of other system.
• Troubleshooting Guides: 1) Change the machine’s IP address.
  2) Check the setting-up for 802.1x confirmation server.

• Code: U1-2115, U1-2116
• Description: Error #U1-2115 Turn off then on
  Error #U1-2116 Turn off then on
• Causes: The fuser unit has the problem for pressure control.
• Troubleshooting Guides: 1) Turn the machine off. Remove and reinstall the fuser unit. Turn the machine off. Is this error message disappeared?
  2) Open the rear cover. Check if the fuser pressure cam is working normally. • If the cam operation is normal, replace the cam sensor.
  3) Remove the side cover. Check if the fuser motor is working normally.
  4) Check if the swing-gear is in the position below when the cam works. If not, replace the fuser drive unit.

• Code: U1-2132, U1-2315, U1-2320
• Description: Error #U1-2132 Turn off then on
  Error #U1-2315 Turn off then on
  Error #U1-2320 Turn off then on
• Causes: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared?
  4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U1-2330, U1-2334
• Description: Error #U1-2330 Turn off then on
  Error #U1-2334 Turn off then on
• Causes: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared?
  4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U1-2340, U1-234H
• Description: Error #U1-2340 Turn off then on
  Error #U1-234H Turn off then on
• Causes: The temperature control of fuser unit is abnormal.
• Troubleshooting Guides: 1) Check if the input voltage is normal.
  2) Turn the machine off. Remove and reinstall the fuser unit. Be careful when connecting the AC-connector and Thermistor connector.
  3) Turn the machine on. Is the error message is disappeared?
  4) Check the followings. If the fuser unit has any problem, replace it. a) Check if the fuser connector is connected properly. b) Check if the halogen lamp voltage is normal. c) Check if the thermistor is contaminated or twisted.
  5) If the problem persists, replace the main board or SMPS board.

• Code: U2-6122, U2-6142, U2-6143
• Description: Error #U2-6122 Turn off then on
  Error #U2-6142 Turn off then on
  Error #U2-6143 Turn off then on
• Causes: LSU Motor does not work normally. / LSU Hsync signal is abnormal.
• Troubleshooting Guides: 1) Check if the LSU harness on the main board is connected properly.
  2) If it is OK, check that the LSU harness on LSU board is connected properly.
  3) Check if the LSU harness is defective.
  4) If the problem persists, replace the LSU.
  5) If the problem persists after replacing LSU, replace the main board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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