Samsung MultiXpress X4250LX model and fix error codes list

– Compatible Printer model: Samsung MultiXpress X4250LX
– Samsung MultiXpress X4250LX Error Codes with quick guides:

Code: 11-2T01, 11-2T11, 11-2T21
Description: Load tray with [Letter], [Plain] paper
Load tray 1 with [Letter], [Plain] paper
Load tray 2 with [Letter], [Plain] paper
Load tray 3 with [Letter], [Plain] paper
Load tray 4 with [Letter], [Plain] paper
Load MP with [Letter], [Plain] paper
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: 11-2T31, 11-2T41, 11-2T61
Description: Load tray with [Letter], [Plain] paper
Load tray 1 with [Letter], [Plain] paper
Load tray 2 with [Letter], [Plain] paper
Load tray 3 with [Letter], [Plain] paper
Load tray 4 with [Letter], [Plain] paper
Load MP with [Letter], [Plain] paper
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: 61-1111
Description: Booting Failure: #61-1111. Turn off then on. Call for service if the problem persists
Causes: Hibernation image creation is failed.
Troubleshooting Guides: 1) Turn the machine on with a normal booting.
2) Enter the SVC mode. Select “Hibernation On” again.

Code: A1-1111, A1-1113
Description: Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists.
Causes: Regi/MP motor operation is abnormal.
• A1–1111 : Regi/MP motor is stopped but machine recognizes it as operational.
• A1–1113 : Regi/MP motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit.
3) Remove the rear cover.
4) Check if the Regi/MP motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0000) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-1211, A1-1213
Description: Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists
Causes: Fuser motor operation is abnormal.
• A1–1211 : Fuser motor is stopped but machine recognizes it as operational.
• A1–1213 : Fuser motor is operating but recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.
3) Remove the rear cover.
4) Check if the fuser motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0120) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-1611, A1-1612, A1-1613
Description: Motor Failure: #A1-1611. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1612. Turn off then on. Call for service if the problem persists.
Motor Failure: #A1-1613. Turn off then on. Call for service if the problem persists.
Causes: ITB motor operation is abnormal
• A1–1611 : ITB motor is stopped but machine recognizes it as operational.
• A1–1612 : ITB motor is not operated for print-job.
• A1–1613 : ITB motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Remove the ITB unit
4) Check if the ITB motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0450) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-2211, A1-2212, A1-2213
Description: Motor Failure: #A1-2211. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2212. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2213. Turn off then on. Call for service if the problem persists
Causes: Yellow OPC motor operation is abnormal.
• A1–2211 : Yellow OPC motor is stopped but machine recognizes it as operational.
• A1–2212 : Yellow OPC motor is not operated for print-job.
• A1–2213 : Yellow OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around yellow drum drive unit.
3) Remove the rear cover.
4) Check if the yellow OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the yellow OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0041) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-2311, A1-2312, A1-2313
Description: Motor Failure: #A1-2311. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2312. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2313. Turn off then on. Call for service if the problem persists
Causes: Magenta OPC motor operation is abnormal.
• A1–2311 : Magenta OPC motor is stopped but machine recognizes it as operational.
• A1–2312 : Magenta OPC motor is not operated for print-job.
• A1–2313 : Magenta OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around magenta drum drive unit.
3) Remove the rear cover.
4) Check if the magenta OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the magenta OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0042) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-2411, A1-2412, A1-2413
Description: Motor Failure: #A1-2411. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2412. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2413. Turn off then on. Call for service if the problem persists
Causes: Cyan OPC motor operation is abnormal.
• A1–2411 : Cyan OPC motor is stopped but machine recognizes it as operational.
• A1–2412 : Cyan OPC motor is not operated for print-job.
• A1–2413 : Cyan OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around cyan drum drive unit.
3) Remove the rear cover.
4) Check if the cyan OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the cyan OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0043) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-2511, A1-2512, A1-2513
Description: Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2512. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists
Causes: Black OPC motor operation is abnormal.
• A1–2511 : Black OPC motor is stopped but machine recognizes it as operational.
• A1–2512 : Black OPC motor is not operated for print-job.
• A1–2513 : Black OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around black drum drive unit.
3) Remove the rear cover.
4) Check if the black OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the black OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0044) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100C (220V) / JC44-00093C (110V)). – If the control signal is abnormal, replace the main board(JC92-02742A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

Code: A1-4310
Description: Motor Failure: #A1-4310. Turn off then on. Call for service if the problem persists
Causes: The T1 engage motor operation is abnormal.
Troubleshooting Guides: 1) Enter SVC mode. Select the T1 engage motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100–0080) Push the start button and check the motor operation.
2) If the motor is not operational, a) Open the side cover. Check if the ITB connector is connected correctly or is deformed. b) If the harness is defective, replace it. c) Remove the ITB unit from the machine. Check if the photo interrupter sensor is contaminated or assembled properly. d) If the photo sensor is defective, replace it. e) If the motor is operational but the engage gear is not operational, replace the main drive unit(JC93-00723A).
3) If there is a motor noise or the motor is not operational normally, check the following : a) Remove the rear cover. Check if the T1 engage motor in the main drive unit is defective. i) Rotate the motor manually. • If the motor operation is stiff, replace the motor(JC93-00452A). ii) Measure the resistance value with DVM. • If the measured value is out of the standard area (7~10 ohm), replace the motor(JC93-00452A). b) If the motor is normal, measure the motor signal with DVM. • If the phase output voltage is changed in 0~24V(8~10V), the output value is normal. • If the phase output voltage is not changed to 0 or 24V, replace the main board(JC92-02742A).

Code: A1-5212, A1-5213
Description: Motor Failure: #A1-5212. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5213. Turn off then on. Call for service if the problem persists
Causes: Yellow toner is not supplied normally.
• A1–5212 : Toner supply is stopped during operation.
• A1–5213 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the yellow toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the yellow toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0000 : Toner Dispense Motor Yellow
4) If the motor is not operational, measure the yellow motor power with DVM. a) If 24V power is generated, replace the yellow toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).

Samsung MultiXpress X4250LX error code and quick guides

Solve Samsung MultiXpress X4250LX Error codes

Code: A1-5312, A1-5313
Description: Motor Failure: #A1-5312. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5313. Turn off then on. Call for service if the problem persists
Causes: Magenta toner is not supplied normally.
• A1–5312 : Toner supply is stopped during operation.
• A1–5313 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the magenta toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
4) If the motor is not operational, measure the magenta motor power with DVM. a) If 24V power is generated, replace the magenta toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).

Code: A1-5412, A1-5413
Description: Motor Failure: #A1-5412. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5413. Turn off then on. Call for service if the problem persists
Causes: Cyan toner is not supplied normally.
• A1–5412 : Toner supply is stopped during operation.
• A1–5413 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the cyan toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the cyan toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0020 : Toner Dispense Motor Cyan
4) If the motor is not operational, measure the cyan motor power with DVM. a) If 24V power is generated, replace the cyan toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).

Code: A1-5512, A1-5513
Description: Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
Causes: Black toner is not supplied normally.
• A1–5212 : Toner supply is stopped during operation.
• A1–5213 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the black toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the black toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0030 : Toner Dispense Motor Black
4) If the motor is not operational, measure the black motor power with DVM. a) If 24V power is generated, replace the black toner supply motor(JC93-00446A). b) If 24V power is not generated, Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02742A).

Code: A2-1211, A2-1212
Description: Fan Failure: #A2–1211 / A2–1212 / A2–1221 / A2–1223. Turn off then on. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
• SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A2-1221, A2-1223
Description: Fan Failure: #A2–1211 / A2–1212 / A2–1221 / A2–1223. Turn off then on. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
• SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A2-1521, A2-1523
Description: Fan Failure: #A2–1521 / A2–1523. Turn off then on. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
• SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A2-2310, A2-2311
Description: Fan Failure: #A2–2310 / A2–2311 / A2–2321 / A2–2323. Turn off then on. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
• SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A2-2321, A2-2323
Description: Fan Failure: #A2–2310 / A2–2311 / A2–2321 / A2–2323. Turn off then on. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex or LSU fan is not operational.
• SMPS fan error : A2–1211 / A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2310 / A2–2311 / A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run
5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31–00161A • SMPS Fan : JC31–00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100C (220V) / JC44-00093C (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92–02742A).
6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. (Refer to the image in step 5) b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

Code: A3-2113, A3-4114
Description: The CTD/ACR sensor is dirty. Please clean it with soft cloth or paper.
Causes: CTD/ACR sensor window is contaminated.
Troubleshooting Guides: 1) Open the side cover.
2) Clean the sensor window [A] with a soft cloth.
3) Close the side cover.
4) Enter SVC mode. Select the “CTD Sensor Cleaning” (Diagnostics Image Management > Auto Color Tone Adjustment Condition > CTD Sensor Cleaning)
5) When pop up appears, select the “Yes” button.
NOTE a) CTD sensor calibration will start. Then “CTD sensor failure” error will be solved b) If you don’t execute the CTD sensor cleaning in SVC mode, error message persists.

Code: A3-3111, A3-3112
Description: Sensor Failure: #A3-3111. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3112. Turn off then on. Call for service if the problem persists
Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status.
• A3–3112 : Center NC sensor is in open status.
• A3–3113 : Side NC sensor is in short status.
• A3–3114 : Side NC sensor is in open status.
Troubleshooting Guides: 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 109-0000 : Fuser Temperature A • 109-0010 : Fuser Temperature B
3) Measure the resistance value of the thermistor (1404-001453). If the measured value is out of 307KΩ~430KΩ @25℃, replace the thermistor.
4) Install the fuser unit after replacing the thermistor.
5) If the error persists, replace the fuser unit (JC91-01157A(220V) / JC91–01158A (110V)).
6) If the error persists after replacing fuser unit, replace the main board(JC92–02742A).

Code: A3-3113, A3-3114
Description: Sensor Failure: #A3-3113. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3114. Turn off then on. Call for service if the problem persists
Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status.
• A3–3112 : Center NC sensor is in open status.
• A3–3113 : Side NC sensor is in short status.
• A3–3114 : Side NC sensor is in open status.
Troubleshooting Guides: 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 109-0000 : Fuser Temperature A • 109-0010 : Fuser Temperature B
3) Measure the resistance value of the thermistor (1404-001453). If the measured value is out of 307KΩ~430KΩ @25℃, replace the thermistor.
4) Install the fuser unit after replacing the thermistor.
5) If the error persists, replace the fuser unit (JC91-01157A(220V) / JC91–01158A (110V)).
6) If the error persists after replacing fuser unit, replace the main board(JC92–02742A).

Code: A3-3210, A3-3211, A3-3212
Description: Sensor Failure: #A3-3210. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3211. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3212. Turn off then on. Call for service if the problem persists
Causes: Inner temperature sensor is defective.
• A3–3210 : Inner temperature sensor value is abnormal.
• A3–3211 : Inner temperature sensor is in short status.
• A3–3212 : Inner temperature sensor is in open status.
Troubleshooting Guides: 1) Open the side cover. Check the connection. • If the connection is OK, replace the photo sensor (1404-001417).
2) If the sensor is normal, replace the main board(JC92-02742A).

Code: A3-3310, A3-3311, A3-3312
Description: Sensor Failure: #A3-3310. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
Causes: Outer temperature/humidity sensor is defective.
• A3–3310 / A3–3311 / A3–3312 : Temperature function is abnormal.
• A3–3410 / A3–3411 / A3–3412 : Humidity function is abnormal.
Troubleshooting Guides: 1) Remove the left cover. Unplug and reconnect the sensor harness. If the error persists, replace the sensor(JC93-00486A).
2) If the harness and sensor are normal, replace the main board (JC92-02742A).

Code: A3-3410, A3-3411, A3-3412
Description: Sensor Failure: #A3-3410. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3411. Turn off then on. Call for service if the problem persists
Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem persists
Causes: Outer temperature/humidity sensor is defective.
• A3–3310 / A3–3311 / A3–3312 : Temperature function is abnormal.
• A3–3410 / A3–3411 / A3–3412 : Humidity function is abnormal.
Troubleshooting Guides: 1) Remove the left cover. Unplug and reconnect the sensor harness. If the error persists, replace the sensor(JC93-00486A).
2) If the harness and sensor are normal, replace the main board (JC92-02742A).

Code: C1-2110
Description: Prepare new yellow toner cartridge.
Causes: Yellow toner is almost empty.
Troubleshooting Guides: 1) Order new yellow toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-2120, C1-2130, C1-2140
Description: Replace with new yellow toner cartridge
End of life, Replace with new yellow toner cartridge
Causes: The yellow toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the yellow toner cartridge.
3) Install the new yellow toner cartridge.
4) Close the front cover.

Code: C1-2311
Description: Yellow Toner Cartridge Failure: #C1-2311. Install yellow toner cartridge again
Causes: Yellow toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the yellow toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Close the front cover.

Code: C1-2411, C1-2413
Description: Yellow toner cartridge is not installed. Install it.
Shake yellow toner cartridge.
Causes: The yellow toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the yellow toner cartridge is installed.
2) Remove and reinstall the yellow toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the yellow toner cartridge with a new one.

Code: C1-2510, C1-2512
Description: Yellow toner cartridge is not compatible. Check users guide.
Causes: Yellow toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the yellow toner cartridge with a new one.

Code: C1-3110
Description: Prepare new magenta toner cartridge.
Causes: Magenta toner is almost empty.
Troubleshooting Guides: 1) Order new magenta toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-3120, C1-3130, C1-3140
Description: Replace with new magenta toner cartridge
End of life, Replace with new magenta toner cartridge
Causes: The magenta toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the magenta toner cartridge.
3) Install the new magenta toner cartridge.
4) Close the front cover.

Code: C1-3311
Description: Magenta Toner Cartridge Failure: #C1-3311. Install magenta toner cartridge again
Causes: Magenta toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the magenta toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Close the front cover.

Code: C1-3411, C1-3413
Description: Magenta toner cartridge is not installed. Install it.
Shake magenta toner cartridge.
Causes: The magenta toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the magenta toner cartridge is installed.
2) Remove and reinstall the magenta toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the magenta toner cartridge(CLT-M809S) with a new one.

Code: C1-3512
Description: Magenta toner cartridge is not compatible. Check users guide.
Causes: Magenta toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the magenta toner cartridge with a new one.

Code: C1-4110
Description: Prepare new cyan toner cartridge.
Causes: Cyan toner is almost empty.
Troubleshooting Guides: 1) Order new cyan toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-4120, C1-4130, C1-4140
Description: Replace with new cyan toner cartridge
End of life, Replace with new cyan toner cartridge
Causes: The cyan toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the cyan toner cartridge.
3) Install the new cyan toner cartridge.
4) Close the front cover.

Code: C1-4311
Description: Cyan Toner Cartridge Failure: #C1-4311. Install yellow toner cartridge again
Causes: Cyan toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the cyan toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Close the front cover.

Code: C1-4411, C1-4413
Description: Cyan toner cartridge is not installed. Install it.
Shake cyan toner cartridge.
Causes: The cyan toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the cyan toner cartridge is installed.
2) Remove and reinstall the cyan toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the cyan toner cartridge with a new one.

Code: C1-4512
Description: Cyan toner cartridge is not compatible. Check users guide.
Causes: Cyan toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the cyan toner cartridge with a new one.

Code: C1-5110
Description: Prepare new black toner cartridge.
Causes: Black toner is almost empty.
Troubleshooting Guides: 1) Order new black toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-5120, C1-5130, C1-5140
Description: Replace with new black toner cartridge
End of life, Replace with new black toner cartridge
Causes: The black toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the black toner cartridge.
3) Install the new black toner cartridge.
4) Close the front cover.

Code: C1-5311
Description: Black Toner Cartridge Failure: #C1-5311. Install black toner cartridge again
Causes: Black toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the black toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Close the front cover.

Code: C1-5411, C1-5413
Description: Black toner cartridge is not installed. Install it.
Shake black toner cartridge.
Causes: The black toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the black toner cartridge is installed.
2) Remove and reinstall the black toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the black toner cartridge with a new one.

Code: C1-5512
Description: Black toner cartridge is not compatible. Check users guide.
Causes: Black toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the black toner cartridge with a new one.

Code: C3-2110
Description: Prepare new yellow imaging unit
Causes: Yellow drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new yellow drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-2130, C3-2140
Description: End of life, Replace with new yellow imaging unit
Causes: Yellow drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the yellow drum unit.
4) Install the new yellow drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-2411, C3-2414
Description: Yellow imaging unit is not installed. Install it.
Yellow Imaging Unit Failure: #C3-2414. Install yellow imaging unit again
Causes: The yellow drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the yellow drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-2511, C3-2512
Description: Yellow imaging unit is not compatible. Check user’s guide
Causes: Yellow drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the yellow drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-3110
Description: Prepare new magenta imaging unit
Causes: Magenta drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new magenta drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-3130, C3-3140
Description: End of life, Replace with new magenta imaging unit
Causes: Magenta drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the magenta drum unit.
4) Install the new magenta drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-3411, C3-3414
Description: Magenta imaging unit is not installed. Install it.
Magenta Imaging Unit Failure #C3-3414. Install magenta imaging unit again.
Causes: The magenta drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the magenta drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-3512
Description: Magenta imaging unit is not compatible. Check user’s guide
Causes: Magenta drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the magenta drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-4110
Description: Prepare new cyan imaging unit
Causes: Cyan drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new cyan drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-4130, C3-4140
Description: End of life, Replace with new magenta imaging unit
Causes: Cyan drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the cyan drum unit.
4) Install the new cyan drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-4411, C3-4414
Description: Cyan imaging unit is not installed. Install it.
Cyan Imaging Unit Failure: #C3-4414. Install imaging unit again.
Causes: The cyan drum unit is not installed. / The CRUM data is not detected./ The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the cyan drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-4512
Description: Cyan imaging unit is not compatible. Check user’s guide
Causes: Cyan drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the cyan drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-5110
Description: Prepare new cyan imaging unit
Causes: Black drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new black drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-5130, C3-5140
Description: End of life, Replace with new magenta imaging unit
Causes: Black drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the black drum unit.
4) Install the new black drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-5411, C3-5414
Description: Black imaging unit is not installed. Install it.
Black Imaging Unit Failure: #C3-5414. Install imaging unit again.
Causes: The black drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the black drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-5512
Description: Black imaging unit is not compatible. Check user’s guide
Causes: Black drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the black drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C5-1110, C5-1120
Description: Prepare new transfer belt unit.
Replace new transfer belt unit.
Causes: The life of the ITB Unit expires soon or has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the ITB Unit (JC93-01053A).
3) Turn the machine on.
4) Enter SVC mode.
5) Select “TRANSFER” (INFORMATION > Supply Status > Field Replacement Unit > TRANSFER)
6) Select “ITB”. The “RESET” button will be activated. Click “RESET” to clear the ITB count.
7) Exit SVC mode by pushing the home button.

Code: C5-2120
Description: Prepare new transfer belt unit.
Causes: The life of the ITB cleaner has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the ITB cleaner.
3) Turn the machine on.

Code: C6-1120
Description: Replace with new fuser unit
Causes: The life of the fuser unit has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the fuser unit(JC91-01157A (220V) /JC91-01158A (110V)).
3) Turn the machine on.

Code: C6-1310
Description: Fuser unit is not installed. Install it.
Causes: The fuser unit is not installed or fuser unit connector is not connected properly.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Open the side cover. Check if the fuser unit is installed. If not, install the fuser unit.
4) If the fuser unit is installed, remove it.
5) Check if the fuser draw connector (JC39–01677A) is broken or defective.
6) Install the fuser unit.
7) If the problem persists, replace the fuser unit(JC91-01157A (220V) /JC91-01158A (110V)).

Code: C7-1110, C7-1130
Description: Waste toner container is almost full. Order new one.
Waste toner container is full. Replace it.
Causes: The life of the waste toner container expires soon or has expired.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container. Install a new waste toner container.
3) Close the front cover.

Code: C7-1311
Description: Waste toner container is not installed. Install it.
Causes: The waste toner container is not installed.
Troubleshooting Guides: 1) Open the front cover.
2) Remove and reinstall the waste toner container.
3) Close the front cover.

Code: C8-2130
Description: Replace with new yellow developer unit
Causes: The life of the yellow developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the yellow developer unit.
3) Turn the machine on then print the test page.

Code: C8-2210, C8-2310, C8-2313
Description: Yellow Developer Failure: #C8-2210. Turn off then on
Yellow Developer Failure: #C8-2310. Install yellow developer unit again
Yellow Developer Failure: #C8-2313. Turn off then on. Please call for service if the problem persists
Causes: The yellow developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the yellow developer unit.
7) If the problem persists, replace the yellow developer unit.

Code: C8-3130
Description: Replace with new magenta developer unit
Causes: The life of the magenta developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the magenta developer unit.
3) Turn the machine on then print the test page.

Code: C8-3210, C8-3310, C8-3313
Description: Magenta Developer Failure: #C8-3210. Turn off then on
Magenta Developer Failure: #C8-3310. Install magenta developer unit again
Magenta Developer Failure: #C8-3313. Turn off then on. Please call for service if the problem persists
Causes: The magenta developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the magenta developer unit.
7) If the problem persists, replace the magenta developer unit.

Code: C8-4130
Description: Replace with new cyan developer unit
Causes: The life of the cyan developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the cyan developer unit.
3) Turn the machine on then print the test page.

Code: C8-4210, C8-4310, C8-4313
Description: Cyan Developer Failure: #C8-4210. Turn off then on
Cyan Developer Failure: #C8-4310. Install cyan developer unit again
Cyan Developer Failure: #C8-4313. Turn off then on. Please call for service if the problem persists
Causes: The cyan developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the cyan developer unit.
7) If the problem persists, replace the cyan developer unit.

Code: C8-5130
Description: Replace with new black developer unit
Causes: The life of the black developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the black developer unit.
3) Turn the machine on then print the test page.

Code: C8-5210, C8-5310, C8-5313
Description: Black Developer Failure: #C8-5210. Turn off then on
Black Developer Failure: #C8-5310. Install black developer unit again
Black Developer Failure: #C8-5313. Turn off then on. Please call for service if the problem persists
Causes: The black developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the black developer unit.
7) If the problem persists, replace the black developer unit.

Code: C9-2110, C9-2120
Description: Replace with new Transfer roller.
Causes: The life of the second transfer roller(T2) expires soon or has expired.
Troubleshooting Guides: 1) Open the side cover.
2) Replace the second transfer roller(JC95-01942A) with a new one.
3) Close the side cover.
4) Enter SVC mode. • To enter the service mode, tap ‘Service Mode’ App. When the password dialog box appears, enter “1934” and
press the “OK” button.
5) Select “TRANSFER” (INFORMATION > Supply Status > Field Replacement Unit > TRANSFER)
6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 Roller count.
7) Exit the SVC mode by pushing the home button.

Code: C9-2220
Description: TR Failure: #C9-2220. Install transfer roller again
Causes: The life of the second transfer roller(T2) is not installed.
Troubleshooting Guides: 1) Open the side cover.
2) Remove and reinstall the second transfer roller.
3) Close the side cover.
4) If the problem persists, replace the HVPS board(JC44–00212A).

Code: H1-1311, H1-1312, H1-1313
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1314, H1-1315
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1317, H1-1318
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1322
Description: Tray 3 cassette is pulled out. Insert it properly.
Causes: Tray 3 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray3 correctly.
2) If the problem persists, remove tray3 and tray4. Look inside machine.
3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the auto size sensor(JC93-00018A).
5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1351, H1-1352, H1-1354
Description: Paper is low in Tray 3. Load paper.
Paper is empty in Tray 3. Load paper.
Causes: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray3. Load the paper in tray3.
2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1353
Description: Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
Causes: The paper is not fed from tray3.
Troubleshooting Guides: 1) Remove and insert tray3 correctly.
2) Turn the machine off then on.
3) If the problem persists, turn the machine off.
4) Remove the Bracket Rear Cover after removing 5 screws.
5) Check if the connection between the DCF pick up drive and DCF board is correct.
6) If the connection is OK, replace the pick up drive unit(JC93-00442A).
7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-1411, H1-1412
Description: Paper jam in Tray 4.
Causes: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4.
3) If this jam error occurs frequently, check the rollers below. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1417, H1-1418
Description: Paper jam in Tray 4.
Causes: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4.
3) If this jam error occurs frequently, check the rollers below. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1422
Description: Tray 4 cassette is pulled out. Insert it properly.
Causes: Tray 4 is pulled out or the auto size sensor connector is not connected or is broken.
Troubleshooting Guides: 1) Remove and insert tray4 correctly.
2) If the problem persists, remove tray3 and tray4. Look inside machine.
3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the auto size sensor(JC93-00018A).
5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1451, H1-1452, H1-1454
Description: Paper is low in Tray 4. Load paper.
Paper is empty in Tray 4. Load paper.
Causes: Paper in tray4 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray4. Load the paper in tray4.
2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1453
Description: Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
Causes: The paper is not fed from tray4.
Troubleshooting Guides: 1) Remove and insert tray4 correctly.
2) Turn the machine off then on.
3) If the problem persists, turn the machine off.
4) Remove the Bracket Rear Cover after removing 5 screws.
5) Check if the connection between the DCF pick up drive and DCF board is correct.
6) If the connection is OK, replace the pick up drive unit(JC93-00442A).
7) If the problem persists, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-5323
Description: Tray door is open. Close the door
Causes: DCF Takeaway-Cover is open. / I/L-Switch harness or connector is defective.
Troubleshooting Guides: 1) Open and close the DCF Take away-Cover correctly.
2) If the problem persists, check the following. a) Check if I/L-Switch(HARNESS-DCF COVER OPEN)(JC39–01696A) is not operating normally. If it is defective, replace it. b) If the I/L Switch is OK, replace the DCF board(JC92–02453A).

Code: H1-5330
Description: DCF Failure #H1-5330. Check internal DCF connection.
Causes: A communication error between the optional tray and the main machine has occurred.
Troubleshooting Guides: 1) Lift up and release the DCF unit from the machine.
2) Remove the Bracket Rear Cover after removing 5 screws.
3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39–01690A) is defective, replace it.
4) If the problem persists, replace the DCF board.

Code: H2-6144
Description: Finisher is pulled out. Insert it properly
Causes: Finisher is pulled out. / Finisher is not installed correctly.
Troubleshooting Guides: 1) Check if the finisher cable is connected to the copier.
2) Remove and reinstall the finisher.
3) If the problem persists, replace the finisher main board.

Code: H2-6211, H2-6212
Description: Finisher Failure: #H2-621x. Check finisher. Call for service if the problem persists
Causes: Ejector1 failed to leave home position during initializing. (H2-6211)
Ejector1 failed to reach home position during initializing. (H2-6212)
Ejector1 failed to leave home position during printing job. (H2-6213)
Ejector1 failed to reach home position during printing job. (H2-6214)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher Ejector1 Assembly work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Remove the cover. d) Disassemble related parts. e) Check the sensor position and harness condition. f) Check sensor plug and encoder condition.
3) Does finisher Ejector1 gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set.
4) Does finisher Ejector1 motor work well? a) Check the Ejector 1 motor belt. b) Replace Ejector 1 Motor.

Code: H2-6213, H2-6214
Description: Finisher Failure: #H2-621x. Check finisher. Call for service if the problem persists
Causes: Ejector1 failed to leave home position during initializing. (H2-6211)
Ejector1 failed to reach home position during initializing. (H2-6212)
Ejector1 failed to leave home position during printing job. (H2-6213)
Ejector1 failed to reach home position during printing job. (H2-6214)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher Ejector1 Assembly work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Remove the cover. d) Disassemble related parts. e) Check the sensor position and harness condition. f) Check sensor plug and encoder condition.
3) Does finisher Ejector1 gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set.
4) Does finisher Ejector1 motor work well? a) Check the Ejector 1 motor belt. b) Replace Ejector 1 Motor.

Code: H2-6221, H2-6222
Description: Finisher Failure: #H2-622x. Check finisher. Call for service if the problem persists
Causes: Ejector2 failed to leave home position during initializing. (H2-6221)
Ejector2 failed to reach home position during initializing. (H2-6222)
Ejector2 failed to leave home position during printing job. (H2-6223)
Ejector2 failed to reach home position during printing job. (H2-6224)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher Ejector2 Assembly work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Cover Remove. d) Disassemble related parts. e) Check the sensor position and harness condition. f) Check sensor plug and encoder condition.
3) Does finisher Ejector2 gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC66-04236A / JC66-04518A)
4) Does finisher Ejector2 motor work well? a) Check the Ejector 2 motor belt (6602-003636). b) Replace Ejector2 Motor (JC90-01335A).

Code: H2-6223, H2-6224
Description: Finisher Failure: #H2-622x. Check finisher. Call for service if the problem persists
Causes: Ejector2 failed to leave home position during initializing. (H2-6221)
Ejector2 failed to reach home position during initializing. (H2-6222)
Ejector2 failed to leave home position during printing job. (H2-6223)
Ejector2 failed to reach home position during printing job. (H2-6224)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher Ejector2 Assembly work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Cover Remove. d) Disassemble related parts. e) Check the sensor position and harness condition. f) Check sensor plug and encoder condition.
3) Does finisher Ejector2 gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC66-04236A / JC66-04518A)
4) Does finisher Ejector2 motor work well? a) Check the Ejector 2 motor belt (6602-003636). b) Replace Ejector2 Motor (JC90-01335A).

Code: H2-6231, H2-6232
Description: Finisher Failure: #H2-623x. Check finisher. Call for service if the problem persists
Causes: Paper Holding Lever failed to leave home position during initializing. (H2-6231)
Paper Holding Lever failed to reach home position during initializing.(H2-6232)
Paper Holding Lever failed to leave home position during printing. (H2-6233)
Paper Holding Lever failed to reach home position during printing. (H2-6234)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Paper Holding Lever still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher input sensor (Standby & Home sensor) work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor. d) Replace the finisher main board.
3) Does finisher Paper Holding Lever work well? a) Make sure finisher Paper Holding Lever cable is connected well to the Solenoid connector. b) Make sure finisher Paper Holding Lever cable is connected well to the main board connector. c) Check the Paper Holding Lever Solenoid. If you need, replace the solenoid. d) Check the paper holder return spring. If you need, replace the spring(JC61-07269A).
4) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6233, H2-6234
Description: Finisher Failure: #H2-623x. Check finisher. Call for service if the problem persists
Causes: Paper Holding Lever failed to leave home position during initializing. (H2-6231)
Paper Holding Lever failed to reach home position during initializing.(H2-6232)
Paper Holding Lever failed to leave home position during printing. (H2-6233)
Paper Holding Lever failed to reach home position during printing. (H2-6234)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Paper Holding Lever still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher input sensor (Standby & Home sensor) work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor. d) Replace the finisher main board.
3) Does finisher Paper Holding Lever work well? a) Make sure finisher Paper Holding Lever cable is connected well to the Solenoid connector. b) Make sure finisher Paper Holding Lever cable is connected well to the main board connector. c) Check the Paper Holding Lever Solenoid. If you need, replace the solenoid. d) Check the paper holder return spring. If you need, replace the spring(JC61-07269A).
4) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6241, H2-6242
Description: Finisher Failure: #H2-624x. Check finisher. Call for service if the problem persists
Causes: Paper Support failed to leave home during initializing. (H2-6241)
Paper Support failed to reach home during initializing. (H2-6242)
Paper Support failed to leave home during printing. (H2-6243)
Paper Support failed to reach home during printing. (H2-6244)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Paper Support still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does paper support interrupt sensor work well? a) Make sure interrupt sensor cable is connected well to the sensor connector. b) Make sure interrupt sensor cable is connected well to the main board connector. c) Check the paper support’s sensor plug. d) If you need, replace the interrupt sensor.
3) Does finisher Paper Support motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set
4) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6243, H2-6244
Description: Finisher Failure: #H2-624x. Check finisher. Call for service if the problem persists
Causes: Paper Support failed to leave home during initializing. (H2-6241)
Paper Support failed to reach home during initializing. (H2-6242)
Paper Support failed to leave home during printing. (H2-6243)
Paper Support failed to reach home during printing. (H2-6244)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Paper Support still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does paper support interrupt sensor work well? a) Make sure interrupt sensor cable is connected well to the sensor connector. b) Make sure interrupt sensor cable is connected well to the main board connector. c) Check the paper support’s sensor plug. d) If you need, replace the interrupt sensor.
3) Does finisher Paper Support motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set
4) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6311
Description: Finisher Failure: #H2-6311. Check finisher. Call for service if the problem persists
Causes: Stapler failed to return home position after stapling.
Troubleshooting Guides: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher stapler cartridge can be pulled out? a) Rotate stapler gear manually to move stapler head back to home (top) position. b) Clear staple that is not stapling out completely from stapler cartridge. c) Clear staple that is existed inside stapler. d) Stapler cover or Jam cover open and close.( It’s the Finisher Initializing)
3) Does finisher stapler input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler(JC81-07917A). d) Replace the finisher main board.
4) Does finisher stapler motor work well? a) Make sure finisher stapler motor cable is connected well to the stapler motor connector. b) Make sure finisher stapler motor cable is connected well to the main board connector. c) Replace the finisher stapler. (JC81-07917A) d) Replace the finisher main board.
5) Check if any debris(staple) existed. Please make sure to remove any debris.

Code: H2-6321, H2-6322, H2-6323
Description: Finisher Failure: #H2-63xx. Check finisher. Call for service if the problem persists
Causes: Stapler Traverse failed to leave front home position during initializing. (H2-6321)
Stapler Traverse failed to reach front home position during initializing. (H2-6322)
Stapler Traverse failed to leave front home position during printing. (H2-6323)
Stapler Traverse failed to reach front home position during printing. (H2-6324)
Stapler Traverse failed to leave rear home position during initializing. (H2-6331)
Stapler Traverse failed to reach rear home position during initializing. (H2-6332)
Stapler Traverse failed to leave rear home position during printing. (H2-6333)
Stapler Traverse failed to reach rear home position during printing. (H2-6334)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Stapler traverse still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does traverse interrupt sensor (Standby & Home sensor) work well? a) Does traverse interrupt sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor. iv) Replace the finisher main board. b) Does finisher Stapler traverse work well? i) Make sure Stapler traverse cable is connected well to the Motor connector. ii) Make sure finisher Stapler traverse cable is connected well to the main board connector. iii) Make sure the belt is tight on the correct position, if it has the belt. iv) Make sure gear set. If you can see the broken gear, replace the gear. v) Check the traverse motor, If you need, replace the stapler traverse motor. c) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6324, H2-6331, H2-6332
Description: Finisher Failure: #H2-63xx. Check finisher. Call for service if the problem persists
Causes: Stapler Traverse failed to leave front home position during initializing. (H2-6321)
Stapler Traverse failed to reach front home position during initializing. (H2-6322)
Stapler Traverse failed to leave front home position during printing. (H2-6323)
Stapler Traverse failed to reach front home position during printing. (H2-6324)
Stapler Traverse failed to leave rear home position during initializing. (H2-6331)
Stapler Traverse failed to reach rear home position during initializing. (H2-6332)
Stapler Traverse failed to leave rear home position during printing. (H2-6333)
Stapler Traverse failed to reach rear home position during printing. (H2-6334)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Stapler traverse still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does traverse interrupt sensor (Standby & Home sensor) work well? a) Does traverse interrupt sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor. iv) Replace the finisher main board. b) Does finisher Stapler traverse work well? i) Make sure Stapler traverse cable is connected well to the Motor connector. ii) Make sure finisher Stapler traverse cable is connected well to the main board connector. iii) Make sure the belt is tight on the correct position, if it has the belt. iv) Make sure gear set. If you can see the broken gear, replace the gear. v) Check the traverse motor, If you need, replace the stapler traverse motor. c) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6333, H2-6334
Description: Finisher Failure: #H2-63xx. Check finisher. Call for service if the problem persists
Causes: Stapler Traverse failed to leave front home position during initializing. (H2-6321)
Stapler Traverse failed to reach front home position during initializing. (H2-6322)
Stapler Traverse failed to leave front home position during printing. (H2-6323)
Stapler Traverse failed to reach front home position during printing. (H2-6324)
Stapler Traverse failed to leave rear home position during initializing. (H2-6331)
Stapler Traverse failed to reach rear home position during initializing. (H2-6332)
Stapler Traverse failed to leave rear home position during printing. (H2-6333)
Stapler Traverse failed to reach rear home position during printing. (H2-6334)
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Stapler traverse still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does traverse interrupt sensor (Standby & Home sensor) work well? a) Does traverse interrupt sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor. iv) Replace the finisher main board. b) Does finisher Stapler traverse work well? i) Make sure Stapler traverse cable is connected well to the Motor connector. ii) Make sure finisher Stapler traverse cable is connected well to the main board connector. iii) Make sure the belt is tight on the correct position, if it has the belt. iv) Make sure gear set. If you can see the broken gear, replace the gear. v) Check the traverse motor, If you need, replace the stapler traverse motor. c) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6411
Description: Finisher Failure: #H2-6411. Check finisher. Call for service if the problem persists
Causes: Punch unit failed to return home position after punching job.
Troubleshooting Guides: 1) If there is jammed paper on the path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If punch hopper still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher Punch work well? a) Clear Hole Punch Hopper b) Stapler cover or Jam cover open and close.( It’s the Finisher Initializing) c) If fault persists, power Off/Power On. d) If necessary, replace the punch unit.
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6421, H2-6422
Description: Finisher Failure: #H2-64xx. Check finisher. Call for service if the problem persists
Causes: Punch unit failed to leave home position during initializing. (H2-6421)
Punch unit failed to reach home position during initializing. (H2-6422)
Punch unit failed to leave home position during printing. (H2-6423)
Punch unit failed to reach home position during printing. (H2-6424)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If punch still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does punch interrupt sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Check the punch interrupt sensor position. d) Check the punch motor’s encoder position. e) If the punch does not move, change the punch module.
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6423, H2-6424
Description: Finisher Failure: #H2-64xx. Check finisher. Call for service if the problem persists
Causes: Punch unit failed to leave home position during initializing. (H2-6421)
Punch unit failed to reach home position during initializing. (H2-6422)
Punch unit failed to leave home position during printing. (H2-6423)
Punch unit failed to reach home position during printing. (H2-6424)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If punch still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does punch interrupt sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Check the punch interrupt sensor position. d) Check the punch motor’s encoder position. e) If the punch does not move, change the punch module.
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6440, H2-6452
Description: Hole punch hopper is not installed. Install hopper.
Hole punch hopper is full. Remove waste of hopper.
Causes: Hole punch hopper is not installed correctly. (H2-6440)
Hole punch hopper is full. (H2-6452)
Troubleshooting Guides: 1) If punch dust box is full, removing dust manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If error does not disappear, follow the instructions below :
2) Does punch interrupt sensor work well? a) Make sure hopper’s sensor cable is connected well to the sensor connector. b) Make sure hopper’s sensor cable is connected well to the main board connector. c) Check the interrupt sensor position. d) Check the hopper’s plug position.
3) Check if any debris existed. Please make sure to remove any debris.

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Code: H2-6511, H2-6512
Description: Finisher Failure: #H2-651x. Check finisher. Call for service if the problem persists
Causes: Stacker Motor fault has occurred during initializing. (H2-6511)
Stacker Motor Fault has occurred during printing. (H2-6512)
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does main tray position sensor work well? a) Make sure main tray position sensor cable is connected well to the sensor connector. b) Make sure main tray position sensor cable is connected well to the main board connector. c) Check the main tray position sensor. d) Check the finisher main board.
3) Does finisher Main Tray motor(Stacker motor) work well? a) Make sure finisher Main Tray motor cable is connected well to the motor connector. b) Make sure finisher Main Tray motor cable is connected well to the main board connector. c) Replace the finisher Main Tray motor. d) If you need, replace the finisher main board.
4) Does finisher Main Tray motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A)
5) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6531, H2-6532
Description: Finisher Failure: #H2-653x. Check finisher. Call for service if the problem persists
Causes: Ejector2 motor does not work during Initializing. (H2-6531)
Ejector2 motor does not work during printing. (H2-6532)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher Ejector2 Assemble work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Remove the cover. d) Disassemble related parts. e) Check the sensor position and harness condition. f) Check sensor plug and encoder condition.
3) Does finisher Ejector2 gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set (JC66-04236A / JC66-04518A)
4) Does finisher Ejector2 motor work well? a) Check the Ejector 2 motor belt. (6602-003636) b) Replace Ejector2 motor. (JC90-01335A)
5) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6551, H2-6552
Description: Finisher Failure: #H2-655x. Check finisher. Call for service if the problem persists
Causes: Punch motor does not work during Initializing. (H2-6551)
Punch motor does not work during printing. (H2-6552).
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If punch still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does punch interrupt sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Check the punch interrupt sensor position. d) Check the punch motor’s encoder position. e) If the punch does not move, change the punch module.
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6700, H2-6701, H2-6702
Description: Paper jam in front of finisher
Paper jam inside of finisher
Paper jam at exit of finisher
Causes: Sheet’s lead edge failed to pass entrance position. (H2-6700)
Sheet’s tail edge failed to pass entrance position. (H2-6701)
Jam Is not cleared on entrance sensor during initializing. (H2-6702)
Sheet failed to reach finisher Passthrough sensor. (H2-6703)
Sheet failed to pass finisher Passthrough sensor. (H2-6704)
Jam Is not cleared on Passthrough sensor during initializing. (H2-6705)
Troubleshooting Guides: 1) Open finisher jam cover, and make sure that the paper is on the paper path. If there is paper, removing paper manually. If the error does not disappear even after removing paper and closing finisher jam door, follow the instructions below:
2) Does finisher input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor. (0604-001381 / 0604-001415) d) Replace the finisher main board. (JC92-02774A)
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6703, H2-670, H2-6705
Description: Paper jam in front of finisher
Paper jam inside of finisher
Paper jam at exit of finisher
Causes: Sheet’s lead edge failed to pass entrance position. (H2-6700)
Sheet’s tail edge failed to pass entrance position. (H2-6701)
Jam Is not cleared on entrance sensor during initializing. (H2-6702)
Sheet failed to reach finisher Passthrough sensor. (H2-6703)
Sheet failed to pass finisher Passthrough sensor. (H2-6704)
Jam Is not cleared on Passthrough sensor during initializing. (H2-6705)
Troubleshooting Guides: 1) Open finisher jam cover, and make sure that the paper is on the paper path. If there is paper, removing paper manually. If the error does not disappear even after removing paper and closing finisher jam door, follow the instructions below:
2) Does finisher input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor. (0604-001381 / 0604-001415) d) Replace the finisher main board. (JC92-02774A)
3) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6706
Description: Finisher Failure: #H2-6706. Check finisher
Causes: Transport motor does not work during Initializing.
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the transport motor work well? a) Make sure transport motor cable is connected well to the motor connector. b) Make sure transport motor cable is connected well to the finisher main board. c) Replace the transport motor. d) Replace the finisher main board.

Code: H2-6707, H2-6708
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Paddle unit failed to leave home position during initializing. (H2-6707)
Paddle unit failed to reach home position during initializing. (H2-6708)
Paddle unit failed to leave home position during printing. (H2-6709)
Paddle unit failed to reach home position during printing. (H2-6710)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the paddle home sensor work well? a) Make sure the paddle home sensor cable is connected well to the sensor connector. b) Make sure the paddle home sensor cable is connected well to the main board connector. c) Check the paddle home sensor. d) Check the actuator home paddle. e) If necessary, replace the finisher main board.
3) Does the main paddle motor work well? a) Make sure the main paddle motor cable is connected well to the motor connector. b) Make sure the main paddle motor cable is connected well to the main board connector. c) Replace the main paddle motor.

Code: H2-6709, H2-6710
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Paddle unit failed to leave home position during initializing. (H2-6707)
Paddle unit failed to reach home position during initializing. (H2-6708)
Paddle unit failed to leave home position during printing. (H2-6709)
Paddle unit failed to reach home position during printing. (H2-6710)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the paddle home sensor work well? a) Make sure the paddle home sensor cable is connected well to the sensor connector. b) Make sure the paddle home sensor cable is connected well to the main board connector. c) Check the paddle home sensor. d) Check the actuator home paddle. e) If necessary, replace the finisher main board.
3) Does the main paddle motor work well? a) Make sure the main paddle motor cable is connected well to the motor connector. b) Make sure the main paddle motor cable is connected well to the main board connector. c) Replace the main paddle motor.

Code: H2-6711, H2-6712
Description: Finisher Failure: #H2-67xx. Check finisher.
Causes: Ejector unit failed to leave home position during initializing. (H2-6711)
Ejector unit failed to reach home position during initializing. (H2-6712)
Ejector unit failed to leave home position during printing. (H2-6713)
Ejector unit failed to reach home position during printing. (H2-6714)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the eject 1,2 motor work well? a) Make sure the eject 1,2 motor cable is connected well to the motor connector. b) Make sure the eject 1,2 motor cable is connected well to the main board connector. c) Replace the eject 1,2 motor. (JC31-00009C / JC90-01335A) d) Replace the finisher main board.
3) Does the Eject-sub Assy component parts work well? a) Make sure component parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt. d) Make sure each gear is not broken. e) Check home position sensor. f) Replace the Eject-sub Assy.

Code: H2-6713, H2-6714
Description: Finisher Failure: #H2-67xx. Check finisher.
Causes: Ejector unit failed to leave home position during initializing. (H2-6711)
Ejector unit failed to reach home position during initializing. (H2-6712)
Ejector unit failed to leave home position during printing. (H2-6713)
Ejector unit failed to reach home position during printing. (H2-6714)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the eject 1,2 motor work well? a) Make sure the eject 1,2 motor cable is connected well to the motor connector. b) Make sure the eject 1,2 motor cable is connected well to the main board connector. c) Replace the eject 1,2 motor. (JC31-00009C / JC90-01335A) d) Replace the finisher main board.
3) Does the Eject-sub Assy component parts work well? a) Make sure component parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt. d) Make sure each gear is not broken. e) Check home position sensor. f) Replace the Eject-sub Assy.

Code: H2-6715, H2-6716
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Rear tamper unit failed to leave home position during initializing. (H2-6715)
Rear tamper unit failed to reach home position during initializing. (H2-6716)
Rear tamper unit failed to leave home position during printing. (H2-6717)
Rear tamper unit failed to reach home position during printing. (H2-6718)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the rear jogger home sensor work well? a) Make sure the sensor harness is connected well to the rear jogger home sensor. b) Make sure the sensor harness is connected well to the finisher main board. c) Replace the rear jogger home sensor. d) Replace the finisher main board.
3) Does the rear jogger motor work well? a) Make sure the rear jogger motor cable is connected well to the motor connector. b) Make sure the rear jogger motor cable is connected well to the finisher main board. c) Replace the rear jogger motor. d) Replace the finisher main board.

Code: H2-6717, H2-6718
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Rear tamper unit failed to leave home position during initializing. (H2-6715)
Rear tamper unit failed to reach home position during initializing. (H2-6716)
Rear tamper unit failed to leave home position during printing. (H2-6717)
Rear tamper unit failed to reach home position during printing. (H2-6718)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the rear jogger home sensor work well? a) Make sure the sensor harness is connected well to the rear jogger home sensor. b) Make sure the sensor harness is connected well to the finisher main board. c) Replace the rear jogger home sensor. d) Replace the finisher main board.
3) Does the rear jogger motor work well? a) Make sure the rear jogger motor cable is connected well to the motor connector. b) Make sure the rear jogger motor cable is connected well to the finisher main board. c) Replace the rear jogger motor. d) Replace the finisher main board.

Code: H2-6719, H2-6720
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Front tamper unit failed to leave home position during initializing. (H2-6719)
Front tamper unit failed to reach home position during initializing. (H2-6720)
Front tamper unit failed to leave home position during printing. (H2-6721)
Front tamper unit failed to reach home position during printing. (H2-6722)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the front jogger home sensor work well? a) Make sure the sensor harness is connected well to the front jogger home sensor. b) Make sure the sensor harness is connected well to the finisher main board. c) Replace the front jogger home sensor. d) Replace the finisher main board.
3) Does the front jogger motor work well? a) Make sure the front jogger motor cable is connected well to the motor connector. b) Make sure the front jogger motor cable is connected well to the finisher main board. c) Replace the front jogger motor. d) Replace the finisher main board.

Code: H2-6721, H2-6722
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Front tamper unit failed to leave home position during initializing. (H2-6719)
Front tamper unit failed to reach home position during initializing. (H2-6720)
Front tamper unit failed to leave home position during printing. (H2-6721)
Front tamper unit failed to reach home position during printing. (H2-6722)
Troubleshooting Guides: 1) If there is jammed paper on the paper path, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If component still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does the front jogger home sensor work well? a) Make sure the sensor harness is connected well to the front jogger home sensor. b) Make sure the sensor harness is connected well to the finisher main board. c) Replace the front jogger home sensor. d) Replace the finisher main board.
3) Does the front jogger motor work well? a) Make sure the front jogger motor cable is connected well to the motor connector. b) Make sure the front jogger motor cable is connected well to the finisher main board. c) Replace the front jogger motor. d) Replace the finisher main board.

Code: H2-6723
Description: Finisher Failure: #H2-6A63. Check finisher.
Causes: Staple unit can not work stapling because paper is too thick.
Troubleshooting Guides: 1) Check the paper specification for stapling. If it is not proper, replace the paper.
2) Check the staple unit. If necessary, replace it.

Code: H2-6724, H2-6725
Description: Finisher Failure: #H2-672x. Check finisher.
Causes: Paper can not be moved to stapling position.
Troubleshooting Guides: 1) Remove and reassemble the staple unit.
2) Check the staple unit. If necessary, replace it.

Code: H2-6726, H2-6727
Description: Finisher Stapler door is open. Close it
Finisher Top door is open. Close it
Causes: Finisher door is not closed.
Troubleshooting Guides: 1) Close door to do finisher initialization. If error does not disappear, follow the instructions below :
2) Does finisher door cover can close well? a) The finisher door cover itself can be closed well. b) The both of the finisher door covers can push door open sensor switch well. c) The finisher door open sensor switch can be pushed well. d) Replace finisher cover door or switch.
3) Does finisher input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher input sensor(JC90-01301A). d) Replace the finisher main board(JC92-02774A).

Code: H2-6728, H2-6729
Description: Finisher Failure: #H2-67xx. Check finisher.
Causes: Stapler failed to leave home position during Stapling. (H2-6728)
Stapler failed to reach home position during Stapling. (H2-6729)
Stapler failed to leave home position during Self-Priming. (H2-6730)
Stapler failed to reach home position during Self-Priming. (H2-6731)
Troubleshooting Guides: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher stapler move well? a) Make sure stapler moving motor cable is connected well to the stapler motor connector. b) Make sure stapler moving motor cable is connected well to the main board connector. c) Check the sensor position and harness condition. d) Check the sensor plug or encoder condition.
3) Does finisher stapler’s gear set move well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) If you need, replace the stapler assembly.
4) Check if any debris(staple) existed. Please make sure to remove any debris.

Code: H2-6730, H2-6731
Description: Finisher Failure: #H2-67xx. Check finisher.
Causes: Stapler failed to leave home position during Stapling. (H2-6728)
Stapler failed to reach home position during Stapling. (H2-6729)
Stapler failed to leave home position during Self-Priming. (H2-6730)
Stapler failed to reach home position during Self-Priming. (H2-6731)
Troubleshooting Guides: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below :
2) Does finisher stapler move well? a) Make sure stapler moving motor cable is connected well to the stapler motor connector. b) Make sure stapler moving motor cable is connected well to the main board connector. c) Check the sensor position and harness condition. d) Check the sensor plug or encoder condition.
3) Does finisher stapler’s gear set move well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) If you need, replace the stapler assembly.
4) Check if any debris(staple) existed. Please make sure to remove any debris.

Code: H2-6732, H2-6733
Description: Staple cartridge is low. Replace it.
Staple cartridge is empty. Replace it.
Causes: Finisher stapler cartridge is necessary to refill.
Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will be executed automatically if necessary. If stapler error or warning does not disappear, follow the instructions below :
2) Does finisher stapler cartridge refill box equip well? a) Make sure stapler refill box equip well into cartridge. (JC81-07408A) b) Make sure staples doesn’t jam near stapler head.
3) Does finisher stapler input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler(JC81-07917A). d) Replace the finisher main board.

Code: H2-6734
Description: Finisher Failure: #H2-6734. Check finisher
Causes: Stapler initialization is failed.
Troubleshooting Guides: 1) Remove and reassemble the staple unit.
2) If necessary, replace the staple unit.
3) If necessary, replace the finisher main board.

Code: H2-6735
Description: Too much paper in finisher stacker. Remove printed paper
Causes: Finisher Top tray is full.
Troubleshooting Guides: 1) Remove paper on the finisher main tray. Main tray will move downward and upward to clear stack full warning. If warning does not disappear, follow the instructions below :
2) Does Top tray limit sensor work well? a) Make sure Top tray limit sensor cable is connected well to the sensor connector. b) Make sure Top tray limit sensor cable is connected well to the main board connector. c) Check the tray limit actuator’s condition. (JC66-04200A) d) Replace the Top tray limit sensor(JC39-02178A). e) Replace the finisher main board.
3) Does finisher main tray motor work well? a) Make sure finisher top tray motor cable is connected well to the main tray motor connector. b) Make sure finisher top tray motor cable is connected well to the main board connector. c) Replace the finisher main tray motor. d) Replace the finisher main board.
4) Check if any debris(staple)existed. Please make sure to remove any debris.

Code: H2-6736, H2-6737
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Main Tray failed to leave home sensor during initializing. (H2-6736)
Main Tray failed to reach home sensor during initializing. (H2-6737)
Main Tray failed to leave home sensor during printing. (H2-6738)
Main Tray failed to reach home sensor during printing. (H2-6739)
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does tray limit sensor (Standby & Home sensor) work well? a) Make sure tray limit sensor cable is connected well to the sensor connector. b) Make sure tray limit sensor cable is connected well to the main board connector. c) Check the limit actuator condition. d) If you need, replace the limit sensor.
3) Does finisher Main Tray motor work well? a) Make sure finisher Main Tray motor cable is connected well to the motor connector. b) Make sure finisher Main Tray motor cable is connected well to the main board connector. c) Replace the finisher Main Tray motor.
4) Does finisher Main Tray parts work well? a) Make sure Main Tray parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt.
5) Does finisher Main Tray motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A)
6) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6738, H2-6739
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Main Tray failed to leave home sensor during initializing. (H2-6736)
Main Tray failed to reach home sensor during initializing. (H2-6737)
Main Tray failed to leave home sensor during printing. (H2-6738)
Main Tray failed to reach home sensor during printing. (H2-6739)
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does tray limit sensor (Standby & Home sensor) work well? a) Make sure tray limit sensor cable is connected well to the sensor connector. b) Make sure tray limit sensor cable is connected well to the main board connector. c) Check the limit actuator condition. d) If you need, replace the limit sensor.
3) Does finisher Main Tray motor work well? a) Make sure finisher Main Tray motor cable is connected well to the motor connector. b) Make sure finisher Main Tray motor cable is connected well to the main board connector. c) Replace the finisher Main Tray motor.
4) Does finisher Main Tray parts work well? a) Make sure Main Tray parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt.
5) Does finisher Main Tray motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A)
6) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6740, H2-6741
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Main Tray failed to leave stacker height sensor during initializing. (H2-6740)
Main Tray failed to reach stacker height sensor during initializing. (H2-6741)
Main Tray failed to leave stacker height sensor during printing. (H2-6742)
Main Tray failed to reach stacker height sensor during printing. (H2-6743)
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher stacker height sensor work well? a) Make sure stacker height sensor cable is connected well to the sensor connector. b) Make sure stacker height sensor cable is connected well to the main board connector. c) Replace the stacker height sensor. d) Replace the finisher main board.
3) Does finisher Main Tray motor work well? a) Make sure finisher Main Tray motor cable is connected well to the motor connector. b) Make sure finisher Main Tray motor cable is connected well to the main board connector. c) Replace the finisher Main Tray motor.
4) Does finisher Main Tray parts work well? a) Make sure Main Tray parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt.
5) Does finisher Main Tray motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A)
6) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6742, H2-6743
Description: Finisher Failure: #H2-67xx. Check finisher
Causes: Main Tray failed to leave stacker height sensor during initializing. (H2-6740)
Main Tray failed to reach stacker height sensor during initializing. (H2-6741)
Main Tray failed to leave stacker height sensor during printing. (H2-6742)
Main Tray failed to reach stacker height sensor during printing. (H2-6743)
Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below:
2) Does finisher stacker height sensor work well? a) Make sure stacker height sensor cable is connected well to the sensor connector. b) Make sure stacker height sensor cable is connected well to the main board connector. c) Replace the stacker height sensor. d) Replace the finisher main board.
3) Does finisher Main Tray motor work well? a) Make sure finisher Main Tray motor cable is connected well to the motor connector. b) Make sure finisher Main Tray motor cable is connected well to the main board connector. c) Replace the finisher Main Tray motor.
4) Does finisher Main Tray parts work well? a) Make sure Main Tray parts can move or rotate smoothly. b) Make sure there is no any mechanical interference to stop moving or rotating. c) Make sure the belt is tight on the correct position, if it has the belt.
5) Does finisher Main Tray motor gear set work well? a) Make sure gear set can rotate smoothly. b) Make sure each gear is not broken. c) Replace the gear set. (JC81-07637A / JC81-07636A)
6) Check if any debris existed. Please make sure to remove any debris.

Code: H2-6744
Description: Finisher Failure: #H2-6A63. Check finisher.
Causes: Finisher stapler cartridge is not installed into stapler.
Troubleshooting Guides: 1) Open finisher stapler door to put back cartridge into stapler and then close door. Self-Priming will be executed automatically if necessary. If stapler warning does not disappear, follow the instructions below :
2) Does finisher stapler input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler cartridge. (JC81-07408A) d) Replace the finisher stapler. (JC81-07917A) e) Replace the finisher main board.
3) Check if any debris(staple)existed. Please make sure to remove any debris.

Code: H2-6A50
Description: Finisher Failure: #H2-6A50. Check finisher
Causes: Communication error with finisher
Troubleshooting Guides: 1) Copier power off and power on. If the error does not disappear, follow the instructions below:
2) Does finisher work well? a) Make sure finisher interface cable is connected with main board. b) Replace the finisher main board.

Code: H2-6A63
Description: Staple cartridge is empty. Replace it
Causes: Finisher stapler cartridge is necessary to refill.
Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will be executed automatically if necessary. If stapler error or warning does not disappear, follow the instructions below :
2) Does finisher stapler cartridge refill box equip well? a) Make sure stapler refill box equip well into cartridge. (JC81-07408A) b) Make sure staples doesn’t jam near stapler head.
3) Does finisher stapler input sensor work well? a) Make sure finisher input sensor cable is connected well to the sensor connector. b) Make sure finisher input sensor cable is connected well to the main board connector. c) Replace the finisher stapler(JC81-07917A). d) Replace the finisher main board.

Code: M1-1113, M2-1121
Description: Paper jam in Tray 1.
Causes: Paper jam has occurred in tray1.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray1 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93–00540A).
4) If the problem persists, check the pickup unit1 and feed sensor. a) Check if the pickup unit1 and feed sensor operate correctly. b) Check if the pickup unit1 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit(JC93–00422A) or Pickup unit1(JC93-00511A).

Code: M1-1213, M2-1131
Description: Paper jam in Tray 2.
Causes: Paper jam has occurred in tray2.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray2 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93–00540A).
4) If the problem persists, check the pickup unit2 and feed sensor.
a) Check if the pickup unit2 and feed sensor operate correctly.
b) Check if the pickup unit2 harness is connected to the main board correctly.
c) Check if the connector of the Guide-feed assembly is connected correctly.
d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit2(JC93–00422A) or Pickup unit1(JC93-00512A).

Code: M1-1610
Description: Paper jam in MP Tray.
Causes: Paper jam has occurred in MP tray.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper from the MP tray.
2) If this jam error occurs frequently, check the rollers of the MP unit. a) Check if MP pick up/ reverse/ forward rollers are assembled correctly. b) If the MP pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93–00540A).
3) If the problem persists, check if the MP solenoid operates correctly. a) Enter SVC mode. Execute MP solenoid test. b) If the MP solenoid operation is abnormal, check the harness connection of MP unit. c) If the harness has no defects, replace the MP solenoid(JC33–00029B).
4) If the problem persists, check the Regi/MPdrive unit. a) Enter SVC mode. Execute Regi./MP motor test. b) Remove the rear cover. c) Check if the motor harness is connected correctly. d) If the problem occurs, replace the Regi/MP Drive Unit(JC93–00443A).

Code: M1-3122
Description: Tray 1 cassette is pulled out. Insert it properly.
Causes: Tray 1 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert Tray1 correctly.
2) If Tray1 is not locked or pulled out without holding the locking lever, remove Tray1.
3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it.
4) If the problem persists, check that the auto size sensor is connected properly.
5) If the problem persists, replace the main board(JC92–02452A).

Code: M1-3222
Description: Tray 2 cassette is pulled out. Insert it properly.
Causes: Tray 2 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert Tray2 correctly.
2) If Tray2 is not locked or pulled out without holding the locking lever, remove Tray2.
3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it.
4) If the problem persists, check that the auto size sensor is connected properly.
5) If the problem persists, replace the main board(JC92–02452A).

Code: M1-4111
Description: Input System Failure #M1–4111 : Pull Tray 1 out and insert it.
Causes: The paper is not fed from tray1.
Troubleshooting Guides: 1) Remove tray1 and re-install it.
2) If the problem persists, turn the machine off then on.
3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0370)
4) If the pick up motor operation is abnormal, turn the machine off.
5) Remove the rear cover.
6) Check if the connection between pickup drive unit1 and main board is secure.
7) If the connection is OK, replace the pickup drive unit(JC93-00442A).
8) If the problem persists, check the pickup unit1. a) Check if the photo sensor in the pickup unit1 is defective. b) If the sensor(0604–001393) is defective, replace it.

Code: M1-4211
Description: Input System Failure #M1-4211 : Pull Tray 2 out and insert it.
Causes: The paper is not fed from tray2.
Troubleshooting Guides: 1) Remove tray2 and re-install it.
2) If the problem persists, turn the machine off then on.
3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0380)
4) If the pick up motor operation is abnormal, turn the machine off.
5) Remove the rear cover.
6) Check if the connection between pickup drive unit2 and main board is secure.
7) If the connection is OK, replace the pickup drive unit(JC93-00442A).
8) If the problem persists, check the pickup unit2. a) Check if the photo sensor in the pickup unit2 is defective. b) If the sensor(0604–001393) is defective, replace it.

Code: M1-5111, M1-5112
Description: Paper is low in Tray 1. Load paper.
Paper is empty in Tray 1. Load paper.
Causes: Paper in the tray1 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 1. Load paper in the tray. And insert tray 1.
2) If paper is loaded but error message has not disappeared, check the following: a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit1. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604–001393). e) If the actuator is defective, replace it(JC66-03199A).

Code: M1-5113, M1-5120
Description: Paper is low in Tray 1. Load paper.
Paper is empty in Tray 1. Load paper.
Causes: Paper in the tray1 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 1. Load paper in the tray. And insert tray 1.
2) If paper is loaded but error message has not disappeared, check the following: a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit1. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604–001393). e) If the actuator is defective, replace it(JC66-03199A).

Code: M1-5211, M1-5212
Description: Paper is low in Tray 2. Load paper.
Paper is empty in Tray 2. Load paper.
Causes: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 2. Load paper in the tray, and insert the tray 2.
2) If paper is loaded but error message has not disappeared, check the following : a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit2. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604–001393). e) If the actuator is defective, replace it(JC66-03199A).

Code: M1-5612
Description: Paper is empty in MP Tray. Load paper.
Causes: Paper in the MP tray is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the MP tray.
2) If paper is loaded but error message has not disappeared, check the following : a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604–001393). c) If the actuator is defective, replace it(JC66-03217A).

Code: M2-1124, M2-1125
Description: Paper jam in tray 1
Paper jam inside of machine.
Causes: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 1 sensor is defective.)
• M2–1124 : The leading edge of the paper has not reached the feed 1 sensor within the specified time.
• M2-1125 : The paper has not left from the feed 1 sensor within the specified time.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00444A). d) If the feed motor operation is normal, check the feed 1 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor(0604-001381).

Code: M2-1134, M2-1135
Description: Paper jam in tray 2
Paper jam in tray 1
Causes: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 2 sensor is defective.)
• M2–1134 : The leading edge of the paper has not reached the feed 2 sensor within the specified time.
• M2-1135 : The paper has not left from the feed 2 sensor within the specified time.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00444A). d) If the feed motor operation is normal, check the feed 2 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor 2 (0604-001381).

Code: M2-1211, M2-1213, M2-1214
Description: Paper jam inside of machine.
Causes: Paper jam has occurred inside the machine. (Regi. roller drive is defective / Regi. sensor is defective.)
• M2–1211 : When the machine is warming-up, jammed paper inside machine is detected.
• M2–1213 : The leading edge of the paper has not reached the regi. sensor within the specified time.
• M2-1214 : The paper has not left from the regi. sensor within the specified time.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute Regi. motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the Regi/MP motor cable is connected correctly. c) If the connection is OK, replace the Regi./MP drive unit(JC93-00443A). d) If the motor operation is normal, check the regi. sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the regi. sensor (0604-001381).

Code: M2-1331, M2-1333, M2-1334
Description: Paper jam inside of machine
Paper jam at the top of duplex path
Causes: Paper jam has occurred inside the machine.
Troubleshooting Guides: 1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following: a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor (0604-001381). b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor (0604-001393 ).

Code: M2-2111, M2-2113, M2-2114
Description: Paper jam inside of machine
Paper jam at the top of duplex path
Causes: Paper jam has occurred inside the machine.
Troubleshooting Guides: 1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following: a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor (0604-001381). b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor (0604-001393 ).

Code: M3-1411, M3-1413, M3-1414
Description: Paper jam in exit area.
Check whether the pieces of paper remain in the paper path
Causes: Paper jam has occurred around the fuser unit.(Job separator connection is defective. / Actuator-Exit is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If the problem persists, check the following: a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it.

Code: M3-2230, M3-2430
Description: Output tray is full. Remove printed media.
Causes: There is too much paper in output bin tray or inner tray.
• M3-2230 : There is too much paper in output bin tray.
• M3-2430 : There is too much paper in inner tray.
Troubleshooting Guides: 1) Remove the paper from output bin tray or inner tray.
2) If this error ccurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor(0604–001393) is defective.

Code: S1-1113
Description: Video System Failure #S1-1113: Turn off then on.
Causes: The system has some problems due to CPU overheating.
Troubleshooting Guides: 1) Turn the machine off.
2) Wait until the machine is cool, and then turn the machine on.
3) If the problem persists, turn the machine off again.
4) Remove the rear cover.
5) Replace the main board(JC92-02742A).
6) Assemble the rear cover. Turn the machine on.

Code: S1-1313
Description: The clock became initial time. Set a time again.
Causes: Saved time is invalid
Troubleshooting Guides: 1) Set up the time and reboot the machine. a) Select “Machine Setup” on touch screen. b) Select “General Setting”. c) Select “Date and Time” and set the time.
2) If the problem persists, check the following. a) Remove the rear cover. b) Remove the fax holder from the main board. c) Measure the voltage of the battery. If the battery is normal, the measured value is over 3V.
3) If the battery is normal, replace the main board(JC92-02742A).

Code: S1-2111
Description: Video System Failure #S1-2111: Turn off then on.
Causes: The machine can’t detect memory during booting.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Remove the rear cover.
4) Replace the main board(JC92-02742A). NOTE Insert the MSOK to the new main board.
5) Assemble the rear cover. Turn the machine on.

Code: S1-2411, S1-2421, S1-2422
Description: HDD System Failure #S1-2411: Turn off then on.
HDD System Failure #S1-2421: Turn off then on.
HDD System Failure #S1-2422: Turn off then on.
Causes: Hard Disk is not installed in the machine. / Hard Disk is defective.
Troubleshooting Guides: 1) Check if the HDD is installed correctly. a) Remove the rear cover. b) Check if the HDD cable is connected correctly.
2) If the problem persists, replace the HDD(JC59–00035A).

Code: S1-2433, S1-2443, S1-2444
Description: HDD System Failure #S1-2433: Turn off then on.
HDD System Failure #S1-2443: Turn off then on.
HDD System Failure #S1-2444: Turn off then on.
Causes: HDD partition is full or corrupted.
Troubleshooting Guides: 1) Enter SVC mode. Select “System Recovery” in Service Function menu.
2) Execute hard disk format and firmware re-installation.
3) If the problem persists, replace the HDD(JC59–00035A).

Code: S1-2434, S1-2435, S1-2436
Description: HDD Error #S1-2434. Check users guide.
HDD Error #S1-2435. Check users guide.
HDD Error #S1-2436. Check users guide.
Causes: HDD partition or memory is full.
• S1-2434 : Addresses in Address book / User data in User profile
• S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms
• S1-2436 : System Logs
• S1-2437/3438/3439 : Printing Error / No Paper in Tray
Troubleshooting Guides: 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu.
2) Execute hard disk format.
3) If the problem persists, replace the HDD(JC59–00035A).

Code: S1-2437, S1-2438, S1-2439
Description: HDD Error #S1-2437. Check users guide.
HDD Error #S1-2438. Check users guide.
HDD Error #S1-2439. Check users guide.
Causes: HDD partition or memory is full.
• S1-2434 : Addresses in Address book / User data in User profile
• S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms
• S1-2436 : System Logs
• S1-2437/3438/3439 : Printing Error / No Paper in Tray
Troubleshooting Guides: 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu.
2) Execute hard disk format.
3) If the problem persists, replace the HDD(JC59–00035A).

– Get more error code list with quick guide to fix printer product, click here

Code: S1-2445, S1-2446, S1-2447
Description: HDD System Failure #S1-2445: Turn off then on.
HDD System Failure #S1-2446: Turn off then on.
HDD System Failure #S1-2447: Turn off then on.
Causes: HDD partition is full or corrupted.
Troubleshooting Guides: 1) Enter SVC mode. Select “System Recovery” in Service Function menu.
2) Execute hard disk format and firmware re-installation.
3) If the problem persists, replace the HDD(JC59–00035A).

Code: S1-2448, S1-2449
Description: HDD System Failure #S1-2448: Turn off then on.
HDD System Failure #S1-2449: Turn off then on.
Causes: HDD partition is full or corrupted.
Troubleshooting Guides: 1) Enter SVC mode. Select “System Recovery” in Service Function menu.
2) Execute hard disk format and firmware re-installation.
3) If the problem persists, replace the HDD(JC59–00035A).

Code: S1-2510, S1-2511, S1-2520
Description: Error message
MSOK System Failure #S1-2510: Turn off then on.
MSOK System Failure #S1-2511: Turn off then on.
MSOK Failure: #S1-2520. Call for service.
Causes: MSOK is not installed properly. / MSOK is defective.
Troubleshooting Guides: 1) Remove the rear cover.
2) Check if the MSOK is inserted correctly. Remove and reinstall it.
3) If the problem persists, replace the main board(JC92-02742A).

Code: S1-2521, S1-2523, S1-2540
Description: MSOK Failure: #S1-2521. Call for service
PPM data is incorrect. Call for service & change MSOK
MSOK Failure: #S1-2540. Call for service & change MSOK
Causes: MSOK is not installed properly. / MSOK is defective.
Troubleshooting Guides: 1) Remove the rear cover.
2) Check if the MSOK is inserted correctly. Remove and reinstall it.
3) If the problem persists, replace the main board(JC92-02742A).

Code: S1-3110
Description: Video System Failure #S1-3110: Turn off then on.
Causes: The main board is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Replace the main board(JC92-02742A).
4) Turn the machine on.

Code: S1-4111
Description: Video System Failure #S1-4111: Turn off then on.
Causes: The main board can’t send the data through the network channel.
Troubleshooting Guides: 1) Check if the green LED of the network port is on.
2) If not, unplug and reconnect the network cable.
3) If the problem persists, replace the main board(JC92-02742A).

Code: S1-4311
Description: Video System Failure #S1-4311: Turn off then on.
Causes: The USB device chip is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Replace the OPE hub board.
4) Turn the machine on.

Code: S2-1211, S2-2311, S2-3110
Description: Engine System Failure: #S2-1211. Turn off then on
Engine System Failure: #S2-2311. Turn off then on
Engine System Failure: #S2-3110. Turn off then on
Causes: The main board is defective.
• Power chip error
• EEPROM detection error
• Communication error
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Replace the main board(JC92-02742A).
4) Turn the machine on.

Code: S2-3114
Description: Engine System Failure #S2-3114: Turn off then on.
Causes: ACR error has occurred.
Troubleshooting Guides: 1) Execute “ACR calibration” manually. (Machine Setup > General Settings > Image Management > Auto Color Registration)
2) Clean the ACR sensor.
3) If the problem persists, replace the main board(JC92-02742A).

Code: S2-33xx, S2-34xx
Description: Wait delay time for lower fixing temperature…
Supplying and mixing toner to xxxx developer unit. Please wait…
Calibrating xxxx image density. Please wait…
Causes: These error show the engine status.
Troubleshooting Guides: 1) Wait until error will be disappeared.

Code: S2-4210
Description: Front door is open. Close it.
Causes: Front cover or Side cover is opened.
Troubleshooting Guides: 1) Close the front cover correctly.
2) Check if the cover open sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

Code: S2-4410
Description: Right door is open. Close it.
Causes: Front cover or Side cover is opened.
Troubleshooting Guides: 1) Close the side cover correctly.
2) Check if the cover open sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

Code: S2-5111, S2-5112, S2-5120
Description: Failed to adjust the color registration
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5131, S2-5132, S2-5133
Description: Failed to adjust the color registration
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5135, S2-5136, S2-5161
Description: Failed to adjust the color registration
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5164, S2-5210, S2-5240
Description: Failed to adjust the color registration
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S3-3121
Description: Scanner is locked.
Causes: Scanner module does not move.
Troubleshooting Guides: 1) Turn off the machine then on. Check if the scanner module works normally.
2) If the initial operation does not occurred normally, turn the machine off.
3) Remove the scan glass.
4) Check if the home position sensor cable is connected correctly.
5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly.
6) If the connection is OK, replace the scan joint board.

Code: S3-3211
Description: Scan System Failure #S3-3211: Turn off then on.
Causes: ADF is not connected or communication error occurs with CIP6 board.
Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, check the following:
2) Turn the machine off again.
3) Remove the scan rear cover. Check if the connector on scan joint board is connected correctly.
4) Remove the ADF rear cover. Check if the connector on ADF board is connected correctly.
5) If the connection is OK, replace the ADF board.

Code: S4-3111
Description: Fax System Failure: #S4-3111. Install fax modem card again
Causes: Fax card is not installed properly. / Fax card is defective.
Troubleshooting Guides: 1) Remove and reinstall the fax card.
2) If the fax card is defective, replace it.

Code: S5-3111
Description: UI System Failure #S5-3111:Turn off then on.
Causes: Main board has critical problem which make its lockup or USB connection between main board and OPE has some problem.
Troubleshooting Guides: 1) Turn off and turn on. And check if the problem disappears. a) If yes, go to step 2)-a). b) If no, go to step 2)-b).
2) Check the following procedure. a) Print the Error Information Report. . Service Mode - General - Print Reports - Error Information . Check the error code which is printed on the report. – If S5-3111 has occurred, go to step 4). – If S5-3112 has occurred, go to step 5)-c). – If S5-3113 has occurred, go to step 5)-d). b) Enter into System Recovery Mode. . How to enter System Recovery Mode : Turn on the machine with side cover open and power button on OPE is pressed state. . Check if entering System Recovery Mode is possible or not. – If entering System Recovery Mode is successful, go to step 3). – If entering System Recovery Mode fails, go to step 5)-d).
3) Execute the System Recovery. • Insert USB memory stick which has recovery one rom and execute recovery(HDD format). • Check if the problem disappears after system recovery(format complete). – If yes, go to step 4). – If no, go to step 5)-c).
4) Execute the firmware update. • Check if the problem disappears after one rom update. – If the problem disappears, go to step 5)-a). – If the problem happens sometimes, go to step 5)-b).
5) Check the following procedure. a) No more action is required because machine is recovered from S5-3111 error state. Please monitor the machine if S5-3111 happens again. b) Detailed analysis is required. Please capture the log and send it to development team in HQ. c) It seems that HDD or main board has some problem. Please replace HDD or main board with new one and check if the problem disappears. d) It seems that there is some critical issue in the USB connection between main board and OPE. Please try below steps. i) If WiFi module is installed, replace WiFi module with new one. ii) Check USB cable state between main board and OPE. iii) Replace the main board with new one. iv) Replace the OPE board with new one.

Code: S6-3122
Description: Network cable is disconnected. Check it.
Causes: Network cable is disconnected.
Troubleshooting Guides: 1) Check if the green LED of the network port is on.
2) If not, unplug and reconnect the network cable.
3) If the problem persists, replace the main board(JC92-02742A).

Code: S6-3123, S6-3128
Description: This IP address conflicts with that of other system. Check it.
802.1x authentication failed. Please Contact the System Administrator.
The IPv4 address assigned to wireless LAN conflicts with that of other system. Check it.
The IPv6 address assigned to wireless LAN conflicts with that of other system. Check it.
Causes: Network error. (IP address conflicts with that of another system. / Communication error / There is no response when checking the ping test.)
Troubleshooting Guides: • Change the machine’s IP address.
1) Select “Machine Setup” on the touch screen.
2) Select “Networking Setting”.
3) “Log-In”.
4) Select “TCP/IP”.
5) Select the proper item for your machine.
6) Select “IP Setting”.
7) Select the proper item for your machine.
8) Change the IP address.

Code: S6-3229, S6-322A
Description: This IP address conflicts with that of other system. Check it.
802.1x authentication failed. Please Contact the System Administrator.
The IPv4 address assigned to wireless LAN conflicts with that of other system. Check it.
The IPv6 address assigned to wireless LAN conflicts with that of other system. Check it.
Causes: Network error. (IP address conflicts with that of another system. / Communication error / There is no response when checking the ping test.)
Troubleshooting Guides: • Change the machine’s IP address.
1) Select “Machine Setup” on the touch screen.
2) Select “Networking Setting”.
3) “Log-In”.
4) Select “TCP/IP”.
5) Select the proper item for your machine.
6) Select “IP Setting”.
7) Select the proper item for your machine.
8) Change the IP address.

Code: S7-1110
Description: Engine System Failure: #S7-1110. Turn off then on
Causes: 24V power is abnormal.
Troubleshooting Guides: 1) Check the 24V pin on SMPS board. If it is abnormal, replace the SMPS board.
2) Check the related cable.
3) If the SMPS is normal, replace the main board.

Code: S7-1210
Description: Engine System Failure: #S7-1110. Turn off then on
Causes: 5V power is abnormal.
Troubleshooting Guides: 1) Check the 5V pin on SMPS board. If it is abnormal, replace the SMPS board.
2) Check the related cable.
3) If the SMPS is normal, replace the main board.

Code: S7-2110
Description: Fuser Failure: #S7-2110. Turn off then on
Causes: Heater control relay is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on.
2) If the problem persists, replace the Fuser unit(110V : JC91-01158A, 220V : JC91-01157A).

Code: U1-2115
Description: Fuser Unit Failure: #U1-2115. Turn off then on.
Causes: The pressure control unit(Cam unit)of the fuser is abnormal.
Troubleshooting Guides: 1) Turn the machine off then open the side cover.
2) Remove and re-install the fuser unit, then turn the machine on.
3) If the problem persists, check the following : a) When the side-cover closes, check if the operation sound of the pressure control unit occurs. b) Check if the parts of the pressure control unit are abnormal. – Check if the shape of the CAM-REAR(JC66-03299A)) is broken. – Check if there are abnormal parts of the pressure control unit. c) Check if the fuser-motor is abnormal via SVC mode.
4) If the problem persists, replace the Fuser unit(110V : JC91-01158A, 220V : JC91-01157A).
5) If the problem persists, replace the pressure control unit or cam-motor or Main board(JC92-02742A).

Code: U1-2xxx
Description: Fuser Unit Failure: #U1-2xxx Turn off then on
Causes: The thermistor can’t measure temperature. The hear-roller will not heat-up. / Temperature of the fuser increases abnormally.
Troubleshooting Guides: 1) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit.
2) Re-install the fuser unit, then turn the machine on.
3) If the problem persists, check the following : a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713–001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat(4712-001098) is disconnected. d) Check if the non-contact type thermistor(1404–001453)is broken.
4) If the problem persists, replace the Fuser unit(110V : JC91-01158A, 220V : JC91-01157A).
5) If the problem persists, replace the Main board(JC92-02742A) or FDB board(110V : JC44-00210A, 220V :
JC44-00211A), SMPS(110V : JC44-00093C, 220V : JC44-00100C)

Code: U2-6121, U2-6122, U2-6123
Description: LSU Failure #U2-6121: Turn off then on.
LSU Failure #U2-6122: Turn off then on.
LSU Failure #U2-6123: Turn off then on.
Causes: LSU motor does not operate or it operates abnormally. Motor ready signal is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : a) If the LSU motor makes a sound, i) Enter SVC mode to check the LSU motor ready signal. ( Diagnostics > Engine Diagnostics > Engine Test Routines) ii) Select “LSU Motor1 Run Ready”. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 110-0000) iii) Press ‘Start’ button. Check that the status has changed to ‘Executing -> Low -> High’. iv) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. (JC97-04010A) (Refer to 3.3.5. LSU in chapter 3) b) If the LSU motor does not makes a sound, i) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. ii) Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main board. Check that the LSU motor make a sound after turning the machine on. iii) If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. iv) If the problem persists, replace the LSU(JC97-04010A).

Code: U2-6142, U2-6143
Description: LSU Failure #U2-6142: Turn off then on.
LSU Failure #U2-6143: Turn off then on.
Causes: Hsync signal of the LSU is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Print a demo page to check that the machine operates normally. b) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable on main board. Print a demo page to check that the machine operates normally. c) If the LSU cable is defective, replace it. Check that the LSU motor makes a sound after turning the machine on. d) If the problem persists, replace the LSU(JC97-04010A).

Code: U3-3122
Description: Documents are inserted incorrectly. After open the scanner`s door, put it again. Call for service if the problem persists
Causes: DSDF pick up module has the problem.
Troubleshooting Guides: 1) Open and close the DSDF cover. Check if the error message is disappeared.
2) Open the DSDF cover. Push and release the pick up module. Check if the pick up module returns the original position. • Check if the spring is deformed. If the spring is defective, replace it(6107–003581).
3) Check If the regi sensor is OK, check the scan sensor and scan actuator. If their operation is abnormal, replace the defective part.

Code: U3-3211, U3-3213, U3-3214
Description: Original paper jam inside of scanner
Causes: Jam has occurred inside the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the Regi. sensor and Regi actuator. Push and release the regi actuator. Check if the pick up module returns the original position. If the sensor is defective, replace it(0604–001393).
3) If the regi sensor is OK, check the scan 1 sensor and reflect film. • If the scan 1 sensor is defective, replace it(0604–001381). • If the reflect film is contaminated, clean it.

Code: U3-3311, U3-3313, U3-3314
Description: Original paper jam inside of scanner
Causes: Jam has occurred inside the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the Regi. sensor and Regi actuator. Push and release the regi actuator. Check if the pick up module returns the original position. If the sensor is defective, replace it(0604–001393).
3) If the regi sensor is OK, check the scan 1 sensor and reflect film. • If the scan 1 sensor is defective, replace it(0604–001381). • If the reflect film is contaminated, clean it.

Code: U3-3413, U3-3414, U3-3511
Description: Original paper jam inside of scanner.
Causes: Jam has occurred inside the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the Regi. sensor and Regi actuator. Push and release the regi actuator. Check if the pick up module returns the original position. If the sensor is defective, replace it(0604–001393).
3) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581).

Code: U3-3513, U3-3514
Description: Original paper jam inside of scanner.
Causes: Jam has occurred inside the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the Regi. sensor and Regi actuator. Push and release the regi actuator. Check if the pick up module returns the original position. If the sensor is defective, replace it(0604–001393).
3) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581).

Code: U3-3611, U3-3613
Description: Original paper jam in the exit area of scanner
Causes: Jam has occurred in exit area of the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581).

Code: U3-3614, U3-3713
Description: Original paper jam in the exit area of scanner
Causes: Jam has occurred in exit area of the DSDF unit.
Troubleshooting Guides: 1) Open the DSDF cover. If there is jammed paper, remove it.
2) If the regi sensor is OK, check the scan 2 sensor and exit sensor. • If the scan 2 sensor is defective, replace it(0604–001381). • If the exit sensor is defective, replace it(6107–003581).

Code: U3-4210
Description: Top door of scanner is open.
Causes: DSDF cover is open.
Troubleshooting Guides: 1) Open and close the DSDF cover. Check if the error message is disappeared.
2) If the problem persists, check the cover open sensor. a) Open the DSDF cover. Remove the spring. b) Remove 4 screws. c) Check if the sensor connector is connected correctly. If the sensor is defective, replace it(0604–001393).

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung MultiXpress X4250LX model and fix error codes list