Samsung MultiXpress X3220NR model and fix error codes list

– Compatible Printer model: Samsung MultiXpress X3220NR
– Samsung MultiXpress X3220NR Error Codes with quick guides:

Code: 11-2T11, 11-2T21, 11-2T31
Description: Tray 1 paper mismatch
Tray 2 paper mismatch
Tray 3 paper mismatch
Tray 4 paper mismatch
MP tray paper mismatch
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: 11-2T41, 11-2T61
Description: Tray 1 paper mismatch
Tray 2 paper mismatch
Tray 3 paper mismatch
Tray 4 paper mismatch
MP tray paper mismatch
Causes: Paper in tray is not matched to the machine paper setting.
Troubleshooting Guides: 1) Check and change the paper setting of the corresponding tray properly.

Code: A1-1111, A1-1113
Description: Main Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
Causes: Regi/MP motor operation is abnormal.
• A1–1111 : Regi/MP motor is stopped but machine recognizes it as operational.
• A1–1113 : Regi/MP motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit.
3) Remove the rear cover.
4) Check if the Regi/MP motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board . – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-1211, A1-1213
Description: Fuser Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists
Fuser Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists
Causes: Fuser motor operation is abnormal.
• A1–1211 : Fuser motor is stopped but machine recognizes it as operational.
• A1–1213 : Fuser motor is operating but recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around fuser unit.
3) Remove the rear cover.
4) Check if the fuser motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-1611, A1-1612, A1-1613
Description: ITB Motor Failure: #A1-1611. Turn off then on. Call for service if the problem persists
ITB Motor Failure: #A1-1612. Turn off then on. Call for service if the problem persists
ITB Motor Failure: #A1-1613. Turn off then on. Call for service if the problem persists
Causes: ITB motor operation is abnormal
• A1–1611 : ITB motor is stopped but machine recognizes it as operational.
• A1–1612 : ITB motor is not operated for print-job.
• A1–1613 : ITB motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Remove the ITB unit
3) Remove the rear cover.
4) Check if the ITB motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-2211, A1-2212, A1-2213
Description: OPC Motor Failure: #A1-2211. Turn off then on. Call for service if the problem persists
OPC Motor Failure: #A1-2212. Turn off then on. Call for service if the problem persists
OPC Motor Failure: #A1-2213. Turn off then on. Call for service if the problem persists
Causes: Yellow OPC motor operation is abnormal.
• A1–2211 : Yellow OPC motor is stopped but machine recognizes it as operational.
• A1–2212 : Yellow OPC motor is not operated for print-job.
• A1–2213 : Yellow OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around yellow drum drive unit.
3) Remove the rear cover.
4) Check if the yellow OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the yellow OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-2311, A1-2312, A1-2313
Description: Motor Failure: #A1-2311. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2312. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2313. Turn off then on. Call for service if the problem persists
Causes: Magenta OPC motor operation is abnormal.
• A1–2311 : Magenta OPC motor is stopped but machine recognizes it as operational.
• A1–2312 : Magenta OPC motor is not operated for print-job.
• A1–2313 : Magenta OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around magenta drum drive unit.
3) Remove the rear cover.
4) Check if the magenta OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the magenta OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-2411, A1-2412, A1-2413
Description: OPC Motor Failure: #A1-2411. Turn off then on. Call for service if the problem persists
OPC Motor Failure: #A1-2412. Turn off then on. Call for service if the problem persists
OPC Motor Failure: #A1-2413. Turn off then on. Call for service if the problem persists
Causes: Cyan OPC motor operation is abnormal.
• A1–2411 : Cyan OPC motor is stopped but machine recognizes it as operational.
• A1–2412 : Cyan OPC motor is not operated for print-job.
• A1–2413 : Cyan OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around cyan drum drive unit.
3) Remove the rear cover.
4) Check if the cyan OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the cyan OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, replace the main board.

Code: A1-2511, A1-2512, A1-2513
Description: Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2512. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists
Causes: Black OPC motor operation is abnormal.
• A1–2511 : Black OPC motor is stopped but machine recognizes it as operational.
• A1–2512 : Black OPC motor is not operated for print-job.
• A1–2513 : Black OPC motor is operating but machine recognizes status as ‘Stopped’.
Troubleshooting Guides: 1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Open the side cover. Check if there are any foreign substances or paper around black drum drive unit.
3) Remove the rear cover.
4) Check if the black OPC motor connector is connected correctly.
5) If the connection is OK, turn the machine on. Enter SVC mode. Select the black OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor. • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board. – If the control signal is abnormal, replace the main board. b) If the motor is operational, • If the motor is operational, replace the main board.

Code: A1-4310
Description: Engage Motor Failure: #A1-4310. Turn off then on. Call for service if the problem persists
Causes: The T1 engage motor operation is abnormal.
Troubleshooting Guides: 1) Enter SVC mode. Select the T1 engage motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) Push the start button and check the motor operation.
2) If the motor is not operational, a) Open the side cover. Check if the ITB connector is connected correctly or is deformed. b) If the harness is defective, replace it. c) Remove the ITB unit from the machine. Check if the photo interrupter sensor is contaminated or assembled properly. d) If the photo sensor is defective, replace it. e) If the motor is operational but the engage gear is not operational, replace the main drive unit.
3) If there is a motor noise or the motor is not operational normally, check the following : a) Remove the rear cover. Check if the T1 engage motor in the main drive unit is defective. i) Rotate the motor manually. • If the motor operation is stiff, replace the motor. ii) Measure the resistance value with DVM. • If the measured value is out of the standard area (7~10 ohm), replace the motor. b) If the motor is normal, measure the motor signal with DVM. • If the phase output voltage is changed in 0~24V(8~10V), the output value is normal. • If the phase output voltage is not changed to 0 or 24V, replace the main board.

Code: A1-5212, A1-5213
Description: Supply Motor Failure: #A1-5212. Turn off then on. Call for service if the problem persists
Supply Motor Failure: #A1-5213. Turn off then on. Call for service if the problem persists
Causes: Yellow toner is not supplied normally.
• A1–5212 : Toner supply is stopped during operation.
• A1–5213 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the yellow toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the yellow toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0000 : Toner Dispense Motor Yellow
4) If the motor is not operational, measure the yellow motor power with DVM. a) If 24V power is generated, replace the yellow toner supply motor. b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the main board.

Code: A1-5312, A1-5313
Description: Supply Motor Failure: #A1-5312. Turn off then on. Call for service if the problem persists
Supply Motor Failure: #A1-5313. Turn off then on. Call for service if the problem persists
Causes: Magenta toner is not supplied normally.
• A1–5312 : Toner supply is stopped during operation.
• A1–5313 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the magenta toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the magenta toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0010 : Toner Dispense Motor Magenta
4) If the motor is not operational, measure the magenta motor power with DVM. a) If 24V power is generated, replace the magenta toner supply motor. b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the main board.

Samsung MultiXpress X3220NR error code and quick guides

Solve Samsung MultiXpress X3220NR Error codes

Code: A1-5412, A1-5413
Description: Supply Motor Failure: #A1-5412. Turn off then on. Call for service if the problem persists
Motor Failure: #A1-5413. Turn off then on. Call for service if the problem persists
Causes: Cyan toner is not supplied normally.
• A1–5412 : Toner supply is stopped during operation.
• A1–5413 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the cyan toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the cyan toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0020 : Toner Dispense Motor Cyan
4) If the motor is not operational, measure the cyan motor power with DVM. a) If 24V power is generated, replace the cyan toner supply motor. b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the main board.

Code: A1-5512, A1-5513
Description: Supply Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists
Supply Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
Causes: Black toner is not supplied normally.
• A1–5212 : Toner supply is stopped during operation.
• A1–5213 : Toner is not supplied.
Troubleshooting Guides: 1) Open the front cover. If the black toner pipe is blocked, open it.
2) Turn the machine off then on. If the error persists, check the following steps.
3) Enter SVC mode. Select the black toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0030 : Toner Dispense Motor Black
4) If the motor is not operational, measure the black motor power with DVM. a) If 24V power is generated, replace the black toner supply motor. b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the main board.

Code: A2-1212, A2-1221, A2-1223
Description: SMPS Fan Failure: #A2-1212. Turn off then on. Call for service if the problem persists
SMPS Fan Failure: #A2-1221 / 1223. Open the door, then close it. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex Fan operation is abnormal.
• SMPS fan error : A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.

Code: A2-1521, A2-1523
Description: Duplex Fan Failure: #A2-1521 / 1523. Open the door, then close it. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex Fan operation is abnormal.
• SMPS fan error : A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.

Code: A2-2321, A2-2323
Description: Fuser Fan Failure: #A2-2321 / 2323. Open the door, then close it. Call for service if the problem persists
Causes: SMPS or Fuser or Duplex Fan operation is abnormal.
• SMPS fan error : A2–1212 / A2–1221 / A2–1223
• Duplex fan error : A2–1521 / A2–1523
• Fuser fan error : A2–2321 / A2–2323
Troubleshooting Guides: 1) Turn the machine off.
2) Remove the rear cover.
3) Check if the corresponding fan connector is connected correctly.
4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the fan is not operational, i) Check the power(24V). • If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. • If the SMPS board is normal, replace the corresponding fan. • If the error persists after replacing the fan, replace the main board. b) If the fan is operational, i) Check the fan signal (3.3V) as connected or disconnected. • If the fan signal as disconnected is abnormal, replace the main board. • If the fan signal as connected is abnormal, replace the corresponding fan.

Code: A3-2113, A3-4114
Description: The CTD/ACR sensor is dirty. Please clean it with soft cloth or paper.
Causes: CTD/ACR sensor window is contaminated.
Troubleshooting Guides: 1) Open the side cover.
2) Clean the CTD/ACR sensor window with a soft cloth.
3) Close the side cover.
4) Enter SVC mode. Select the “CTD Sensor Cleaning” (Diagnostics > Image Management > Auto Color Tone Adjustment Condition > CTD Sensor Cleaning)
5) When pop up appears, select the “Yes” button.
NOTE a) CTD sensor calibration will start. Then “CTD sensor failure” error will be solved b) If you don’t execute the CTD sensor cleaning in SVC mode, error message persists.

Code: A3-3111, A3-3112
Description: Temperature Sensor Failure: #A3-311x. Turn off then on. Call for service if the problem persists
Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status.
• A3–3112 : Center NC sensor is in open status.
• A3–3113 : Side NC sensor is in short status.
• A3–3114 : Side NC sensor is in open status.
Troubleshooting Guides: 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the temperature test is failed, replace the fuser unit. b) If the temperature test is normal, replace the main board.

Code: A3-3113, A3-3114
Description: Temperature Sensor Failure: #A3-311x. Turn off then on. Call for service if the problem persists
Causes: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• A3–3111 : Center NC sensor is in short status.
• A3–3112 : Center NC sensor is in open status.
• A3–3113 : Side NC sensor is in short status.
• A3–3114 : Side NC sensor is in open status.
Troubleshooting Guides: 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) a) If the temperature test is failed, replace the fuser unit. b) If the temperature test is normal, replace the main board.

Code: A3-3210, A3-3211, A3-3212
Description: Temperature Sensor Failure: #A3-321x. Turn off then on. Call for service if the problem persists
Causes: Inner temperature sensor is defective.
• A3–3210 : Inner temperature sensor value is abnormal.
• A3–3211 : Inner temperature sensor is in short status.
• A3–3212 : Inner temperature sensor is in open status.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Check the connection between the inner temp sensor and main board. If the connection is OK, replace the inner temp sensor .
3) If the sensor is normal, replace the main board.

Code: A3-3310, A3-3311, A3-3312
Description: Temperature Sensor Failure: #A3–3310 / A3–3311 / A3–3312. Turn off then on. Call for service if the problem persists
Causes: Outer temperature/humidity sensor is defective.
• A3–3310 / A3–3311 / A3–3312 : Temperature function is abnormal.
• A3–3410 / A3–3411 / A3–3412 : Humidity function is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Check the connection between the outer temp sensor and main board. If the connection is OK, replace the outer temp sensor .
3) If the sensor is normal, replace the main board.

Code: A3-3410, A3-341, A3-3412
Description: Humidity Sensor Failure: #A3–3410 / A3–3411 / A3–3412. Turn off then on. Call for service if the problem persists
Causes: Outer temperature/humidity sensor is defective.
• A3–3310 / A3–3311 / A3–3312 : Temperature function is abnormal.
• A3–3410 / A3–3411 / A3–3412 : Humidity function is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Check the connection between the outer temp sensor and main board. If the connection is OK, replace the outer temp sensor .
3) If the sensor is normal, replace the main board.

Code: C1-2110, C1-211A
Description: Prepare new yellow toner cartridge
Shake yellow toner cartridge and then install. Replace toner cartridge if the problem persists
Causes: Yellow toner is almost empty.
Troubleshooting Guides: 1) Order new yellow toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-2140, C1-2150, C1-2170
Description: Replace with new yellow toner cartridge
End of life, Replace with new yellow toner cartridge
Causes: The yellow toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the yellow toner cartridge.
3) Install the new yellow toner cartridge.
4) Close the front cover.

Code: C1-2311, C1-2313, C1-2314
Description: Yellow Toner Cartridge Failure: #C1-2311. Install yellow toner cartridge again
Shake yellow toner cartridge and then install. Call for service if the problem persists
Did not supply enough yellow toner. Remove seal tape of Y toner cartridge or shake it. Call for service if the problem
persists
Causes: Yellow toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the yellow toner cartridge.
3) Check if the seal tape is attached. If yes, remove it.
4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
5) Check if the toner supply pipe is blocked. If it is closed, open it.
6) Check if the yellow toner supply motor connector is connected correctly. Reconnect the motor harness.
7) Check the yellow toner supply motor operation. If it is abnormal, replace the toner supply motor with new one.

Code: C1-2411, C1-2413
Description: Yellow toner cartridge is not installed. Install it.
Shake yellow toner cartridge.
Causes: The yellow toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the yellow toner cartridge is installed.
2) Remove and reinstall the yellow toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the yellow toner cartridge with a new one.

Code: C1-2512
Description: Yellow toner cartridge is not compatible. Check users guide.
Causes: Yellow toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the yellow toner cartridge with a new one.

Code: C1-3110, C1-311A
Description: Prepare new magenta toner cartridge
Shake magenta toner cartridge and then install.
Replace toner cartridge if the problem persists
Causes: Magenta toner is almost empty.
Troubleshooting Guides: 1) Order new magenta toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-3140, C1-3150, C1-3170
Description: Replace with new magenta toner cartridge
End of life, Replace with new magenta toner cartridge
Causes: The magenta toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the magenta toner cartridge.
3) Install the new magenta toner cartridge.
4) Close the front cover.

Code: C1-3311, C1-3313, C1-3314
Description: Magenta Toner Cartridge Failure: #C1-3311. Install magenta toner cartridge again
Shake magenta toner cartridge and then install. Call for service if the problem persists
Did not supply enough magenta toner. Remove seal tape of M toner cartridge or shake it. Call for service if the problem persists
Causes: Magenta toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the magenta toner cartridge.
3) Check if the seal tape is attached. If yes, remove it.
4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
5) Check if the toner supply pipe is blocked. If it is closed, open it.
6) Check if the magenta toner supply motor connector is connected correctly. Reconnect the motor harness.
7) Check the magenta toner supply motor operation. If it is abnormal, replace the toner supply motor with new one.

Code: C1-3411, C1-3413
Description: Magenta toner cartridge is not installed. Install it.
Shake magenta toner cartridge.
Causes: The magenta toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the magenta toner cartridge is installed.
2) Remove and reinstall the magenta toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the magenta toner cartridge with a new one.

Code: C1-3512
Description: Magenta toner cartridge is not compatible. Check users guide.
Causes: Magenta toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the magenta toner cartridge with a new one.

Code: C1-4110, C1-411A
Description: Prepare new cyan toner cartridge.
Shake cyan toner cartridge and then install. Replace toner cartridge if the problem persists
Causes: Cyan toner is almost empty.
Troubleshooting Guides: 1) Order new cyan toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-4150, C1-4160, C1-4170
Description: Replace with new cyan toner cartridge
End of life, Replace with new cyan toner cartridge
Causes: The cyan toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the cyan toner cartridge.
3) Install the new cyan toner cartridge.
4) Close the front cover.

Code: C1-4311, C1-4313, C1-4314
Description: Cyan Toner Cartridge Failure: #C1-4311. Install cyan toner cartridge again
Shake cyan toner cartridge and then install. Call for service if the problem persists
Did not supply enough cyan toner. Remove seal tape of C toner cartridge or shake it. Call for service if the problem persists
Causes: Cyan toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the cyan toner cartridge.
3) Check if the seal tape is attached. If yes, remove it.
4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
5) Check if the toner supply pipe is blocked. If it is closed, open it.
6) Check if the cyan toner supply motor connector is connected correctly. Reconnect the motor harness.
7) Check the cyan toner supply motor operation. If it is abnormal, replace the toner supply motor with new one.

Code: C1-4411, C1-4413
Description: Cyan toner cartridge is not installed. Install it.
Shake cyan toner cartridge.
Causes: The cyan toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the cyan toner cartridge is installed.
2) Remove and reinstall the cyan toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the cyan toner cartridge with a new one.

Code: C1-4512
Description: Cyan toner cartridge is not compatible. Check users guide.
Causes: Cyan toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the cyan toner cartridge with a new one.

Code: C1-5110, C1-511A
Description: Prepare new black toner cartridge.
Shake black toner cartridge and then install. Replace toner cartridge if the problem persists
Causes: Black toner is almost empty.
Troubleshooting Guides: 1) Order new black toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

Code: C1-5150, C1-5160, C1-5170
Description: Replace with new black toner cartridge
End of life, Replace with new black toner cartridge
Causes: The black toner cartridge is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the black toner cartridge.
3) Install the new black toner cartridge.
4) Close the front cover.

Code: C1-5311, C1-5313, C1-5314
Description: Black Toner Cartridge Failure: #C1-5311. Install black toner cartridge again
Causes: Black toner supply is inefficient or abnormal.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the black toner cartridge.
3) Check if the seal tape is attached. If yes, remove it.
4) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
5) Check if the toner supply pipe is blocked. If it is closed, open it.
6) Check if the black toner supply motor connector is connected correctly. Reconnect the motor harness.
7) Check the black toner supply motor operation. If it is abnormal, replace the toner supply motor with new one.

Code: C1-5411, C1-5413
Description: Black toner cartridge is not installed. Install it.
Shake black toner cartridge.
Causes: The black toner cartridge is not installed. / The CRUM data is not detected.
Troubleshooting Guides: 1) Open the front cover. Check if the black toner cartridge is installed.
2) Remove and reinstall the black toner cartridge.
3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed.
4) Replace the black toner cartridge with a new one.

Code: C1-5512
Description: Black toner cartridge is not compatible. Check users guide.
Causes: Black toner cartridge is not compatible.
Troubleshooting Guides: 1) Replace the black toner cartridge with a new one.

Code: C3-2110
Description: Prepare new yellow imaging unit
Causes: Yellow drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new yellow drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-2130, C3-2140
Description: End of life, Replace with new yellow imaging unit
Causes: Yellow drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the yellow drum unit. 4) Install the new yellow drum unit. 5) Clean the LSU window. 6) Install the waste toner container. 7) Close the front cover.

Code: C3-2411, C3-2414
Description: Yellow imaging unit is not installed. Install it.
Yellow Imaging Unit Failure: #C3-2414. Install yellow imaging unit again
Causes: The yellow drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the yellow drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-2512
Description: Yellow imaging unit is not compatible. Check user’s guide
Causes: Yellow drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the yellow drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-3110
Description: Prepare new magenta imaging unit
Causes: Magenta drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new magenta drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-3130, C3-3140
Description: End of life, Replace with new magenta imaging unit
Causes: Magenta drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the magenta drum unit.
4) Install the new magenta drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-3411, C3-3414
Description: Magenta imaging unit is not installed. Install it.
Magenta Imaging Unit Failure #C3-3414. Install magenta imaging unit again.
Causes: The magenta drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the magenta drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-3512
Description: Magenta imaging unit is not compatible. Check user’s guide
Causes: Magenta drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the magenta drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-4110
Description: Prepare new cyan imaging unit
Causes: Cyan drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new cyan drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-4130, C3-4140
Description: End of life, Replace with new magenta imaging unit
Causes: Cyan drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the cyan drum unit.
4) Install the new cyan drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-4411, C3-4414
Description: Cyan imaging unit is not installed. Install it.
Cyan Imaging Unit Failure: #C3-4414. Install imaging unit again.
Causes: The cyan drum unit is not installed. / The CRUM data is not detected./ The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the cyan drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-4512
Description: Cyan imaging unit is not compatible. Check user’s guide
Causes: Cyan drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the cyan drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C3-5110
Description: Prepare new cyan imaging unit
Causes: Black drum unit has almost reached the end of its life.
Troubleshooting Guides: 1) Order new black drum unit because drum unit with level of “Low” will be exhausted soon.

Code: C3-5130, C3-5140
Description: End of life, Replace with new magenta imaging unit
Causes: Black drum unit is at the end of its life.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the black drum unit.
4) Install the new black drum unit.
5) Clean the LSU window.
6) Install the waste toner container.
7) Close the front cover.

Code: C3-5411, C3-5414
Description: Black imaging unit is not installed. Install it.
Black Imaging Unit Failure: #C3-5414. Install imaging unit again.
Causes: The black drum unit is not installed. / The CRUM data is not detected. / The machine can’t read the charger resistance of the imaging unit.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove and reinstall the black drum unit
4) Install the waste toner container.
5) Close the front cover.

Code: C3-5512
Description: Black imaging unit is not compatible. Check user’s guide
Causes: Black drum unit is not compatible.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Remove the black drum unit. Check if the drum unit is compatible with the machine.
4) If the drum unit is not a samsung genuine, replace it with a new one.

Code: C5-1110, C5-1120
Description: Prepare new transfer belt unit.
Replace new transfer belt unit.
Causes: The life of the ITB Unit expires soon or has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the ITB Unit.
3) Turn the machine on.
4) Enter SVC mode.
5) Select “TRANSFER” (INFORMATION > Supply Status > Field Replacement Unit > TRANSFER)
6) Select “ITB”. The “RESET” button will be activated. Click “RESET” to clear the ITB count.
7) Exit SVC mode by pushing the home button.

Code: C5-2120
Description: Prepare new transfer belt unit.
Causes: The life of the ITB cleaner has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the ITB cleaner.
3) Turn the machine on.

Code: C6-1120
Description: Replace with new fuser unit
Causes: The life of the fuser unit has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the fuser unit.
3) Turn the machine on.

Code: C6-1310
Description: Fuser unit is not installed. Install it.
Causes: The fuser unit is not installed or fuser unit connector is not connected properly.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Open the side cover. Check if the fuser unit is installed. If not, install the fuser unit.
4) If the fuser unit is installed, remove it.
5) Check if the fuser draw connector is broken or defective.
6) Install the fuser unit.
7) If the problem persists, replace the fuser unit.

Code: C6-1412
Description: Fuser unit is not compatible. Check the user guide.
Causes: Fuser unit is not compatible
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off. Remove the fuser unit. Check if the fuser unit is compatible with the machine.
3) If the fuser unit is not a samsung genuine, replace it with a new one.

Code: C7-1110, C7-1130
Description: Waste toner container is almost full. Order new one.
Waste toner container is full. Replace it.
Causes: The life of the waste toner container expires soon or has expired.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container. Install a new waste toner container.
3) Close the front cover.

Code: C7-1311
Description: Waste toner container is not installed. Install it.
Causes: The waste toner container is not installed.
Troubleshooting Guides: 1) Open the front cover.
2) Remove and reinstall the waste toner container.
3) Close the front cover.

Code: C8-2130
Description: Replace with new yellow developer unit
Causes: The life of the yellow developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the yellow developer unit.
3) Turn the machine on then print the test page.

Code: C8-2210, C8-2313
Description: Yellow Developer Failure: #C8-2210. Turn off then on
Yellow Developer Failure: #C8-2313. Turn off then on. Please call for service if the problem persists
Causes: The yellow developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the yellow developer unit.
7) If the problem persists, replace the yellow developer unit.

Code: C8-3130
Description: Replace with new magenta developer unit
Causes: The life of the magenta developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the magenta developer unit.
3) Turn the machine on then print the test page.

Code: C8-3210, C8-3313
Description: Magenta Developer Failure: #C8-3210. Turn off then on
Magenta Developer Failure: #C8-3313. Turn off then on. Please call for service if the problem persists
Causes: The magenta developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the magenta developer unit.
7) If the problem persists, replace the magenta developer unit.

Code: C8-4130
Description: Replace with new cyan developer unit
Causes: The life of the cyan developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the cyan developer unit.
3) Turn the machine on then print the test page.

Code: C8-4210, C8-4313
Description: Cyan Developer Failure: #C8-4210. Turn off then on
Cyan Developer Failure: #C8-4313. Turn off then on. Please call for service if the problem persists
Causes: The cyan developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the cyan developer unit.
7) If the problem persists, replace the cyan developer unit.

Code: C8-5130
Description: Replace with new black developer unit
Causes: The life of the black developer unit expires has expired.
Troubleshooting Guides: 1) Turn the machine off.
2) Replace the black developer unit.
3) Turn the machine on then print the test page.

Code: C8-5210, C8-5313
Description: Black Developer Failure: #C8-5210. Turn off then on
Black Developer Failure: #C8-5313. Turn off then on. Please call for service if the problem persists
Causes: The black developer unit has a problem with toner supply or sensor calibration.
Troubleshooting Guides: 1) Open the front cover.
2) Remove the waste toner container.
3) Check if the toner supply pipe is blocked. If it is closed, open it.
4) Install the waste toner container. Close the front cover.
5) Turn the machine off then on.
6) If the problem persists, remove and reinstall the black developer unit.
7) If the problem persists, replace the black developer unit.

Code: H1-1311, H1-1312, H1-1313
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1314, H1-1315
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1317, H1-1318
Description: Paper jam in Tray 3.
Causes: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3.
3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1322
Description: Tray 3 cassette is pulled out. Insert it properly.
Causes: Tray 3 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert tray3 correctly.
2) If the problem persists, remove tray3 and tray4. Look inside machine.
3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the auto size sensor(JC93-00018A).
5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1351, H1-1352, H1-1354
Description: Paper is low in Tray 3. Load paper.
Paper is empty in Tray 3. Load paper.
Causes: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray3. Load the paper in tray3.
2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1353
Description: Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
Causes: The paper is not fed from tray3.
Troubleshooting Guides: 1) Remove and insert tray3 correctly.
2) Turn the machine off then on.
3) If the problem persists, turn the machine off.
4) Remove the Bracket Rear Cover after removing 5 screws.
5) Check if the connection between the DCF pick up drive and DCF board is correct.
6) If the connection is OK, replace the pick up drive unit(JC93-00442A).
7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-1411, H1-1412
Description: Paper jam in Tray 4.
Causes: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4.
3) If this jam error occurs frequently, check the rollers below. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1417, H1-1418
Description: Paper jam in Tray 4.
Causes: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper.
2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4.
3) If this jam error occurs frequently, check the rollers below. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A).
4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2.
5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part.
6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A).
7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

Code: H1-1422
Description: Tray 4 cassette is pulled out. Insert it properly.
Causes: Tray 4 is pulled out or the auto size sensor connector is not connected or is broken.
Troubleshooting Guides: 1) Remove and insert tray4 correctly.
2) If the problem persists, remove tray3 and tray4. Look inside machine.
3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it.
4) If the connection is OK, replace the auto size sensor(JC93-00018A).
5) If the problem persists, replace the DCF board(JC92-02453A).

Code: H1-1451, H1-1452, H1-1454
Description: Paper is low in Tray 4. Load paper.
Paper is empty in Tray 4. Load paper.
Causes: Paper in tray4 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray4. Load the paper in tray4.
2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

Code: H1-1453
Description: Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
Causes: The paper is not fed from tray4.
Troubleshooting Guides: 1) Remove and insert tray4 correctly.
2) Turn the machine off then on.
3) If the problem persists, turn the machine off.
4) Remove the Bracket Rear Cover after removing 5 screws.
5) Check if the connection between the DCF pick up drive and DCF board is correct.
6) If the connection is OK, replace the pick up drive unit(JC93-00442A).
7) If the problem persists, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

Code: H1-5323
Description: Tray door is open. Close the door
Causes: DCF Takeaway-Cover is open. / I/L-Switch harness or connector is defective.
Troubleshooting Guides: 1) Open and close the DCF Take away-Cover correctly.
2) If the problem persists, check the following. a) Check if I/L-Switch(HARNESS-DCF COVER OPEN)(JC39–01696A) is not operating normally. If it is defective, replace it. b) If the I/L Switch is OK, replace the DCF board(JC92–02453A).

Code: H1-5330
Description: DCF Failure #H1-5330. Check internal DCF connection.
Causes: A communication error between the optional tray and the main machine has occurred.
Troubleshooting Guides: 1) Lift up and release the DCF unit from the machine.
2) Remove the Bracket Rear Cover after removing 5 screws.
3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39–01690A) is defective, replace it.
4) If the problem persists, replace the DCF board.

Code: M1-1111, M1-1113
Description: Paper jam in tray 1. Please remove the paper
Causes: Paper jam has occurred in tray1.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray1 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ forward/ separation rollers are assembled correctly. c) If the pick up/ forward/ separation rollers are worn out or contaminated, replace the defective roller.
4) If the problem persists, check the pickup unit1 and feed sensor. a) Check if the pickup unit1 and feed sensor operate correctly. b) Check if the pickup unit1 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit or Pickup unit1.

Code: M1-1211, M1-1213, M2-1124
Description: Paper jam in tray 2. Please remove the paper
Causes: Paper jam has occurred in tray2.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray2 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ forward/ separation rollers are assembled correctly. c) If the pick up/ forward/ separation rollers are worn out or contaminated, replace the defective roller.
4) If the problem persists, check the pickup unit2 and feed sensor. a) Check if the pickup unit2 and feed sensor operate correctly. b) Check if the pickup unit2 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit2 or Pickup unit1.

Code: M1-1610, M1-1613
Description: Paper jam in MP tray. Please remove the paper
Causes: Paper jam has occurred in MP tray.
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper from the MP tray.
2) If this jam error occurs frequently, check the followings. a) Check if the MP tray paper stopper is moved out of position. If yes, carefully push the MP tray paper stopper back into the detent as shown below. b) Check if MP pick up/ forward/ separation rollers are assembled correctly. c) If the MP pick up/ forward/ separation rollers are worn out or contaminated, replace the defective roller.
3) If the problem persists, check if the MP solenoid operates correctly. a) Enter SVC mode. Execute MP solenoid test. b) If the MP solenoid operation is abnormal, check the harness connection of MP unit. c) If the harness has no defects, replace the MP solenoid.
4) If the problem persists, check the Regi/MPdrive unit. a) Enter SVC mode. Execute Regi./MP motor test. b) Remove the rear cover. c) Check if the motor harness is connected correctly. d) If the problem occurs, replace the Regi/MP Drive Unit.

Code: M1-3122
Description: Tray 1 cassette is pulled out. Insert it properly.
Causes: Tray 1 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert Tray1 correctly.
2) If Tray1 is not locked or pulled out without holding the locking lever, remove Tray1.
3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it.
4) If the problem persists, check that the auto size sensor is connected properly.
5) If the problem persists, replace the main board.

Code: M1-3222
Description: Tray 2 cassette is pulled out. Insert it properly.
Causes: Tray 2 is pulled out or the auto size sensor connector is not connected or broken.
Troubleshooting Guides: 1) Remove and insert Tray2 correctly.
2) If Tray2 is not locked or pulled out without holding the locking lever, remove Tray2.
3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it.
4) If the problem persists, check that the auto size sensor is connected properly.
5) If the problem persists, replace the main board.

Code: M1-4111
Description: Input System Failure #M1–4111 : Pull Tray 1 out and insert it.
Causes: The paper is not fed from tray1.
Troubleshooting Guides: 1) Remove tray1 and re-install it.
2) If the problem persists, turn the machine off then on.
3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines)
4) If the pick up motor operation is abnormal, turn the machine off.
5) Remove the rear cover.
6) Check if the connection between pickup drive unit1 and main board is secure.
7) If the connection is OK, replace the pickup drive unit.
8) If the problem persists, check the pickup unit1. a) Check if the photo sensor in the pickup unit1 is defective. b) If the sensor is defective, replace it.

Code: M1-4211
Description: Input System Failure #M1-4211 : Pull Tray 2 out and insert it.
Causes: The paper is not fed from tray2.
Troubleshooting Guides: 1) Remove tray2 and re-install it.
2) If the problem persists, turn the machine off then on.
3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines)
4) If the pick up motor operation is abnormal, turn the machine off.
5) Remove the rear cover.
6) Check if the connection between pickup drive unit2 and main board is secure.
7) If the connection is OK, replace the pickup drive unit.
8) If the problem persists, check the pickup unit2. a) Check if the photo sensor in the pickup unit2 is defective. b) If the sensor is defective, replace it.

Code: M1-5111, M1-5112
Description: Paper is low in Tray 1. Load paper.
Paper is empty in Tray 1. Load paper.
Causes: Paper in the tray1 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 1. Load paper in the tray. And insert tray 1.
2) If paper is loaded but error message has not disappeared, check the following: a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit1. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it. e) If the actuator is defective, replace it.

Code: M1-5113, M1-5120
Description: Paper is low in Tray 1. Load paper.
Paper is empty in Tray 1. Load paper.
Causes: Paper in the tray1 is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 1. Load paper in the tray. And insert tray 1.
2) If paper is loaded but error message has not disappeared, check the following: a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit1. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it. e) If the actuator is defective, replace it.

Code: M1-5211, M1-5212, M1-5213
Description: Paper is low in Tray 2. Load paper.
Paper is empty in Tray 2. Load paper.
Causes: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
Troubleshooting Guides: 1) Remove tray 2. Load paper in the tray, and insert the tray 2.
2) If paper is loaded but error message has not disappeared, check the following : a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit2. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it. e) If the actuator is defective, replace it.

Code: M1-5612
Description: Paper is empty in MP Tray. Load paper.
Causes: Paper in the MP tray is less than 10%. / The photo sensor is defective.
Troubleshooting Guides: 1) Load the paper in the MP tray.
2) If paper is loaded but error message has not disappeared, check the following : a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it. c) If the actuator is defective, replace it.

Code: M2-1114, M2-1117, M2-1125
Description: Paper jam inside of machine. Please remove the paper
Causes: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 1 sensor is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit. d) If the feed motor operation is normal, check the feed 1 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor.

Code: M2-1121, M2-1135
Description: Paper jam in tray 1. Please remove the paper
Causes: Paper jam has occurred in tray1.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray1 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ forward/ separation rollers are assembled correctly. c) If the pick up/ forward/ separation rollers are worn out or contaminated, replace the defective roller.
4) If the problem persists, check the pickup unit1 and feed sensor. a) Check if the pickup unit1 and feed sensor operate correctly. b) Check if the pickup unit1 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit or Pickup unit1.

Code: M2-1131, M2-1134
Description: Paper jam in tray 2. Please remove the paper
Causes: Paper jam has occurred in tray2.
Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine.
2) Remove tray2 and remove the jammed paper.
3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ forward/ separation rollers are assembled correctly. c) If the pick up/ forward/ separation rollers are worn out or contaminated, replace the defective roller.
4) If the problem persists, check the pickup unit2 and feed sensor. a) Check if the pickup unit2 and feed sensor operate correctly. b) Check if the pickup unit2 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly.
5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly.
6) If the problem persists, replace the pickup drive unit2 or Pickup unit1.

Code: M2-1211
Description: Paper jam inside of machine. Please remove the paper
Causes: Paper jam has occurred inside the machine. (Regi. roller drive is defective / Regi. sensor is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute Regi. motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the Regi/MP motor cable is connected correctly. c) If the connection is OK, replace the Regi./MP drive unit. d) If the motor operation is normal, check the regi. sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the regi. sensor.

Code: M2-1331, M2-1332, M2-1334
Description: Paper jam inside of machine. Please remove the paper
Check whether the pieces of paper remain in the paper path
Paper jam at the top of duplex path. Please remove the paper
Causes: Paper jam has occurred inside the machine.
Troubleshooting Guides: 1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following: a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor. b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor.

Code: M2-2111, M2-2112, M2-2114
Description: Paper jam inside of machine. Please remove the paper
Check whether the pieces of paper remain in the paper path
Paper jam at the top of duplex path. Please remove the paper
Causes: Paper jam has occurred inside the machine.
Troubleshooting Guides: 1) Open the side cover. Remove jammed paper.
2) If the problem persists, check the following: a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor. b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor.

Code: M3-1111, M3-1411
Description: Paper jam in exit area. Please remove the paper
Check whether the pieces of paper remain in the paper path
Causes: Paper jam has occurred around the fuser unit.(Job separator connection is defective. / Actuator-Exit is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If the problem persists, check the following: a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT is deformed or broken, replace it. d) If the photo sensor is defective, replace it.

Code: M3-1412, M3-1414
Description: Paper jam in exit area. Please remove the paper
Check whether the pieces of paper remain in the paper path
Causes: Paper jam has occurred around the fuser unit.(Job separator connection is defective. / Actuator-Exit is defective.)
Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper.
2) If the problem persists, check the following: a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT is deformed or broken, replace it. d) If the photo sensor is defective, replace it.

Code: M3-2230, M3-2430
Description: Paper in output bin is full. Remove printed paper
Causes: There is too much paper in output bin tray or inner tray.
• M3-2230 : There is too much paper in output bin tray.
• M3-2430 : There is too much paper in inner tray.
Troubleshooting Guides: 1) Remove the paper from output bin tray or inner tray.
2) If this error occurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor is defective.

Code: S1-2411
Description: HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
Causes: 1. The hard disk is not installed.
2. The hard disk is installed incorrectly or it is not properly inserted into the connector.
3. The hard disk is broken.
Troubleshooting Guides: 1) Check if the HDD cable is connected correctly.
2) Replace the HDD.

– Get more information about Epson XP 15000 troubleshooting, click here

Code: S1-2511
Description: MSOK System Failure #S1-2511: Turn off then on.
Causes: MSOK is not installed properly. / MSOK is defective.
Troubleshooting Guides: 1) Remove the rear cover.
2) Check if the MSOK is inserted correctly. Remove and reinstall it.
3) If the problem persists, replace the main board.

Code: S2-1211, S2-2311, S2-3110
Description: Engine System Failure: #S2-1211. Turn off then on
Engine System Failure: #S2-2311. Turn off then on
Engine System Failure: #S2-3110. Turn off then on
Causes: The main board is defective.
• Power chip error
• EEPROM detection error
• Communication error
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, turn the machine off again.
3) Replace the main board.
4) Turn the machine on.

Code: S2-3114
Description: Engine System Failure #S2-3114: Turn off then on.
Causes: ACR error has occurred.
Troubleshooting Guides: 1) Execute “ACR calibration” manually. (Machine Setup > General Settings > Image Management > Auto Color Registration)
2) Clean the ACR sensor.
3) If the problem persists, replace the main board.

Code: S2-33xx, S2-34xx
Description: Wait delay time for lower fixing temperature…
Supplying and mixing toner to xxxx developer unit. Please wait…
Calibrating xxxx image density. Please wait…
Causes: These error show the engine status.
Troubleshooting Guides: 1) Wait until error will be disappeared.

Code: S2-4210
Description: Front door is open. Close it.
Causes: Front cover or Side cover is opened.
Troubleshooting Guides: 1) Close the front cover correctly.
2) Check if the cover open sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

Code: S2-4410
Description: Right door is open. Close it.
Causes: Front cover or Side cover is opened.
Troubleshooting Guides: 1) Close the side cover correctly.
2) Check if the cover open sensor connector is connected properly. Reconnect it.
3) If the sensor is defective, replace it.

Code: S2-5111, S2-5112, S2-5120
Description: Failed to adjust the color registration
Failed to adjust the OPC Feedforward control
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5131, S2-5132, S2-5133
Description: Failed to adjust the color registration
Failed to adjust the OPC Feedforward control
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5135, S2-5136, S2-5161
Description: Failed to adjust the color registration
Failed to adjust the OPC Feedforward control
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S2-5164, S2-5210, S2-5240
Description: Failed to adjust the color registration
Failed to adjust the OPC Feedforward control
Causes: ACR execution is failed.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, check the followings. • Check if the ACR sensor is contaminated or defective. Clean the ACR sensor or replace it. • Remove and reinstall the ITB unit. If the problem persists, replace the ITB unit.

Code: S3-3121
Description: Scanner is locked.
Causes: Scanner module does not move.
Troubleshooting Guides: 1) Turn off the machine then on. Check if the scanner module works normally.
2) If the initial operation does not occurred normally, turn the machine off.
3) Remove the scan glass.
4) Check if the home position sensor cable is connected correctly.
5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly.
6) If the connection is OK, replace the scan joint board.

Code: S3-3211
Description: Scan System Failure #S3-3211: Turn off then on.
Causes: ADF is not connected or communication error occurs with CIP6 board.
Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, check the following:
2) Turn the machine off again.
3) Remove the scan rear cover. Check if the connector on scan joint board is connected correctly.
4) Remove the ADF rear cover. Check if the connector on ADF board is connected correctly.
5) If the connection is OK, replace the ADF board.

Code: S4-3130
Description: There has been a problem with fax modem card. Install again. Call for service if the problem persists
Causes: Fax card is not installed properly. / Fax card is defective.
Troubleshooting Guides: 1) Remove and reinstall the fax card.
2) If the fax card is defective, replace it.

Code: S5-3111
Description: UI System Failure: #S5-3111. Turn off then on. Call for service if the problem persists
Causes: Communication error between main board and OPE board has occurred.
Troubleshooting Guides: 1) Remove the rear cover.
2) Check if the OPE cable is connected to the main board correctly.
3) Replace the OPE hub board.
4) If the problem persists, replace the main board.

Code: S6-3113
Description: Network Failure: #S6-3113. Turn off then on. Call for service if the problem persists
Causes: Network PHY chip is defective.
Troubleshooting Guides: 1) Turn the machine off then on.
2) If the problem persists, replace the main board.

Code: S6-3122
Description: Network cable is disconnected. Check it
Causes: Network cable is not connected.
Troubleshooting Guides: 1) Unplug and reconnect the network cable.
2) Check if the network cable is normal. If it is defective, replace it.
3) If the network cable is OK, check the network status.

Code: S6-3123
Description: This IP address conflicts with that of other system. Check it
Causes: IP address conflicts with that of other system.
Troubleshooting Guides: 1) Change the machine’s IP address.
2) Check the setting-up for 802.1x confirmation server.

Code: S6-3128
Description: 802.1x authentication failed. Please contact the system administrator
Causes: 802.1x authentication failed.
Troubleshooting Guides: 1) Check the setting-up for 802.1x confirmation server.

Code: S6-3231
Description: Can not find a wireless network. Please check the wireless environment
Causes: The machine can not find the SSID(Service Set Identifier).
Troubleshooting Guides: 1) Check the setting-up for wireless network.

Code: S6-3232
Description: Wireless security settings are incorrect. Please change the settings
Causes: Wireless security settings like a WEP/WPA/WPA2 are incorrect.
Troubleshooting Guides: 1) Turn the machine and AP off then on.
2) Change the wireless network settings.

Code: S6-3233
Description: Not connected from the wireless AP. If you do not reconnect automatically, check the wireless settings
Causes: Wireless BSSID value is 0 or wireless module is disconnected.
Troubleshooting Guides: 1) Turn the machine and AP off then on.
2) Change the wireless network settings.

Code: S6-3234
Description: Failed connection to WPS. Try again or set up other wireless connection
Causes: WPS connection to AP is failed.
Troubleshooting Guides: 1) Retry the connection with WPS button.

Code: S6-3235, S6-3236
Description: Wi-Fi Direct is not ready. Turn off then on. Call for service if the problem persists
Failed to connect to Wi-Fi Direct. Turn off your mobile device and turn it on
Causes: Wi-Fi Direct library is initialized.
Troubleshooting Guides: 1) Turn the machine off then on.
2) Change the wireless network settings. Retry it.

Code: S7-1110
Description: Engine System Failure: #S7-1110. Turn off then on
Causes: 24V power is abnormal.
Troubleshooting Guides: 1) Check the 24V pin on SMPS board. If it is abnormal, replace the SMPS board.
2) Check the related cable.
3) If the SMPS is normal, replace the main board.

Code: S7-1210
Description: Engine System Failure: #S7-1210. Turn off then on
Causes: 5V power is abnormal.
Troubleshooting Guides: 1) Check the 5V pin on SMPS board. If it is abnormal, replace the SMPS board.
2) Check the related cable.
3) If the SMPS is normal, replace the main board.

Code: S7-2110
Description: Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the problem persists
Causes: Heater control relay is abnormal.
Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on.
2) If the problem persists, replace the Fuser unit.

Code: U1-2115
Description: Fuser Unit Failure: #U1-2115. Turn off then on.
Causes: The pressure control unit(Cam unit)of the fuser is abnormal.
Troubleshooting Guides: 1) Turn the machine off then open the side cover.
2) Remove and re-install the fuser unit, then turn the machine on.
3) If the problem persists, check the following : a) When the side-cover closes, check if the operation sound of the pressure control unit occurs. b) Check if the parts of the pressure control unit are abnormal. • Check if the shape of the CAM-REAR is broken. • Check if there are abnormal parts of the pressure control unit. c) Check if the fuser-motor is abnormal via SVC mode.
4) If the problem persists, replace the Fuser unit.
5) If the problem persists, replace the pressure control unit or cam-motor or Main board.

Code: U1-2xxx
Description: Fuser Unit Failure: #U1-2xxx Turn off then on
Causes: The thermistor can’t measure temperature. The hear-roller will not heat-up. / Temperature of the fuser increases abnormally.
Troubleshooting Guides: 1) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit.
2) Re-install the fuser unit, then turn the machine on.
3) If the problem persists, check the following : a) Check if the Halogen lamp is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat is disconnected. d) Check if the non-contact type thermistor is broken.
4) If the problem persists, replace the Fuser unit.
5) If the problem persists, replace the Main board or FDB board or SMPS board.

Code: U2-6121, U2-6122, U2-6123
Description: LSU Failure #U2-6121: Turn off then on.
LSU Failure #U2-6122: Turn off then on.
LSU Failure #U2-6123: Turn off then on.
Causes: LSU motor does not operate or it operates abnormally. Motor ready signal is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : a) If the LSU motor makes a sound, i) Enter SVC mode to check the LSU motor ready signal. ( Diagnostics > Engine Diagnostics > Engine Test Routines) ii) Select gLSU Motor1 Run Readyh. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 110-0000) iii) Press eStartf button. Check that the status has changed to eExecuting - Low - Highf. iv) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. b) If the LSU motor does not makes a sound, i) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. ii) Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main board. Check that the LSU motor make a sound after turning the machine on. iii) If the LSU cable is defective, replace it. Check that the LSU motor make a sound after turning the machine on. iv) If the problem persists, replace the LSU.

Code: U2-6142, U2-6143
Description: LSU Failure: #U2-6142. Turn off then on. Call for service if the problem persists
LSU Failure: #U2-6143. Turn off then on. Call for service if the problem persists
Causes: Hsync signal of the LSU is abnormal.
Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up.
2) Print a demo page to check that the machine operates normally.
3) If the problem persists, check the following : a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Print a demo page to check that the machine operates normally. b) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable on main board. Print a demo page to check that the machine operates normally. c) If the LSU cable is defective, replace it. Check that the LSU motor makes a sound after turning the machine on. d) If the problem persists, replace the LSU.

Code: U2-6210
Description: LSU Failure: #U1-6210. Turn off then on. Call for service if the problem persists
Causes: LSU is not installed normally.
Troubleshooting Guides: 1) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Print a demo page to check that the machine operates normally.
2) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable on main board. Print a demo page to check that the machine operates normally.
3) If the LSU cable is defective, replace it. Check that the LSU motor makes a sound after turning the machine on.
4) If the problem persists, replace the LSU.

Code: U3-3211, U3-3213, U3-3214
Description: Original paper jam inside of scanner
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the RADF regi. sensor and regi actuator. If their operation is abnormal, replace the defective part.
3) If the regi sensor is OK, check the scan sensor and scan actuator. If their operation is abnormal, replace the defective part.
4) Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly. If the clutch is defective, replace it.

Code: U3-3311, U3-3313, U3-3314
Description: Original paper jam inside of scanner
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the RADF regi. sensor and regi actuator. If their operation is abnormal, replace the defective part.
3) If the regi sensor is OK, check the scan sensor and scan actuator. If their operation is abnormal, replace the defective part.
4) Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly. If the clutch is defective, replace it.

Code: U3-3413, U3-3414
Description: Original paper jam inside of scanner.
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the following: a) Check if the Regi. actuator operates normally. b) Check if the Regi. sensor cable is connected correctly. c) If the connection is OK, replace the Regi. sensor.

Code: U3-3513, U3-3514
Description: Original paper jam inside of scanner.
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the following: a) Check if the scan actuator operates normally. b) Check if the scan sensor cable is connected correctly. c) If the connection is OK, replace the scan sensor.

Code: U3-3611, U3-3613
Description: Original paper jam in the exit area of scanner
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the following: a) Check if the exit actuator operates normally. b) Check if the exit sensor cable is connected correctly. c) If the connection is OK, replace the exit sensor.

Code: U3-3614, U3-3713
Description: Original paper jam in the exit area of scanner
Causes: Jam has occurred inside the RADF unit.
Troubleshooting Guides: 1) Open the RADF cover. If there is jammed paper, remove it.
2) If this error occurs continually, check the following: a) Check if the exit actuator operates normally. b) Check if the exit sensor cable is connected correctly. c) If the connection is OK, replace the exit sensor.

Code: U3-4210
Description: Top door of scanner is open.
Causes: RADF cover is open.
Troubleshooting Guides: 1) Close the RADF cover properly.
2) If this error occurs continually, Check the following: a) Check the RADF cover open sensor and its harness. If there is a defective part, replace it. b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open.

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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Samsung MultiXpress X3220NR model and fix error codes list