Samsung CLX9301NA model and fix error codes list

Samsung CLX9301NA model and fix error codes list

– Compatible Printer model: Samsung CLX9301NA
– Samsung CLX9301NA Error Codes with quick guides:

• Code: A1-1111, A1-1113
• Display: Motor Failure: #A1-1111. Turn off then on. Call for service if the problem persists. Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists.
• Description: Regi/MP motor operation is abnormal.
• Troubleshooting Guides: • A1-1111 : Regi/MP motor is stopped but machine recognizes it as operational. • A1-1113 : Regi/MP motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around Regi./MP unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the Regi/MP motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0000) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-1211, A1-1213
• Display: Motor Failure: #A1-1211. Turn off then on. Call for service if the problem persists Motor Failure: #A1-1213. Turn off then on. Call for service if the problem persists
• Description: Fuser motor operation is abnormal.
• Troubleshooting Guides: • A1-1211 : Fuser motor is stopped but machine recognizes it as operational. • A1-1213 : Fuser motor is operating but recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around fuser unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the fuser motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0120) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-1611, A1-1612, A1-1613
• Display: Motor Failure: #A1-1611. Turn off then on. Call for service if the problem persists. Motor Failure: #A1-1612. Turn off then on. Call for service if the problem persists. Motor Failure: #A1-1613. Turn off then on. Call for service if the problem persists.
• Description: ITB motor operation is abnormal
• Troubleshooting Guides: • A1-1611 : ITB motor is stopped but machine recognizes it as operational. • A1-1612 : ITB motor is not operated for print-job. • A1-1613 : ITB motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Remove the ITB unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the ITB motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0450) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-2211, A1-2212, A1-2213
• Display: Motor Failure: #A1-2211. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2212. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2213. Turn off then on. Call for service if the problem persists
• Description: Yellow OPC motor operation is abnormal.
• Troubleshooting Guides: • A1-2211 : Yellow OPC motor is stopped but machine recognizes it as operational. • A1-2212 : Yellow OPC motor is not operated for print-job. • A1-2213 : Yellow OPC motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around yellow drum drive unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the yellow OPC motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select the yellow OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0041) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-2311, A1-2312, A1-2313
• Display: Motor Failure: #A1-2311. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2312. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2313. Turn off then on. Call for service if the problem persists
• Description: Magenta OPC motor operation is abnormal.
• Troubleshooting Guides: • A1-2311 : Magenta OPC motor is stopped but machine recognizes it as operational. • A1-2312 : Magenta OPC motor is not operated for print-job. • A1-2313 : Magenta OPC motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around magenta drum drive unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the magenta OPC motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select the magenta OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0042) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-2411, A1-2412, A1-2413
• Display: Motor Failure: #A1-2411. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2412. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2413. Turn off then on. Call for service if the problem persists
• Description: Cyan OPC motor operation is abnormal.
• Troubleshooting Guides: • A1-2411 : Cyan OPC motor is stopped but machine recognizes it as operational. • A1-2412 : Cyan OPC motor is not operated for print-job. • A1-2413 : Cyan OPC motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around cyan drum drive unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the cyan OPC motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select the cyan OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0043) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-2511, A1-2512, A1-2513
• Display: Motor Failure: #A1-2511. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2512. Turn off then on. Call for service if the problem persists Motor Failure: #A1-2513. Turn off then on. Call for service if the problem persists
• Description: Black OPC motor operation is abnormal.
• Troubleshooting Guides: • A1-2511 : Black OPC motor is stopped but machine recognizes it as operational. • A1-2512 : Black OPC motor is not operated for print-job. • A1-2513 : Black OPC motor is operating but machine recognizes status as ‘Stopped’. 1) Turn the machine off then on. If the error persists, turn the machine off again. 2) Open the side cover. Check if there are any foreign substances or paper around black drum drive unit. 3) Remove the rear cover after removing 10 screws. 4) Check if the black OPC motor connector is connected correctly. 5) If the connection is OK, turn the machine on. Enter SVC mode. Select the black OPC motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0044) Check the motor operation. a) If the motor is not operational, • Check the signal and power with the DVM. • If the checked result is normal, replace the motor(JC31-00123B). • If the checked result is abnormal, check the following. – If 24V power is not generated, replace the SMPS board (JC44-00100A (220V) / JC44-00093A (110V)). – If the control signal is abnormal, replace the main board(JC92-02429A). b) If the motor is operational, • Check the Pin Num 8. If the value is abnormal, replace the main board. If the value is normal, replace the harness.

• Code: A1-4310
• Display: Motor Failure: #A1-4310. Turn off then on. Call for service if the problem persists
• Description: The contact of ITB Unit is abnormal. / The resistance value of the first transfer roller is abnormal.
• Troubleshooting Guides: 1) Enter SVC mode. Select the T1 engage motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0080) Push the start button and check the motor operation. 2) If the motor is not operational, a) Open the side cover. Check if the ITB connector is connected correctly or is deformed. b) If the harness is defective, replace it. c) Remove the ITB unit from the machine. Check if the photo interrupter sensor is contaminated or assembled properly. d) If the photo sensor is defective, replace it. e) If the motor is operational but the engage gear is not operational, replace the main drive unit(JC93-00723A). 3) If there is a motor noise or the motor is not operational normally, check the following : a) Remove the rear cover. Check if the T1 engage motor in the main drive unit is defective. i) Rotate the motor manually. • If the motor operation is stiff, replace the motor(JC93-00452A). ii) Measure the resistance value with DVM. • If the measured value is out of the standard area (7~10 ohm), replace the motor(JC93-00452A). b) If the motor is normal, measure the motor signal with DVM. • If the phase output voltage is changed in 0~24V(8~10V), the output value is normal. • If the phase output voltage is not changed to 0 or 24V, replace the main board(JC92-02429A).

• Code: A1-5212, A1-5213
• Display: Motor Failure: #A1-5212. Turn off then on. Call for service if the problem persists Motor Failure: #A1-5213. Turn off then on. Call for service if the problem persists
• Description: Yellow toner is not supplied normally.
• Troubleshooting Guides: • A1-5212 : Toner supply is stopped during operation. • A1-5213 : Toner is not supplied. 1) Open the front cover. If the yellow toner pipe is blocked, open it. 2) Turn the machine off then on. If the error persists, check the following steps. 3) Enter SVC mode. Select the yellow toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0010 : Toner Dispense Motor Yellow 4) If the motor is not operational, measure the yellow motor power with DVM. a) If 24V power is generated, replace the yellow toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02429A).

• Code: A1-5312, A1-5313
• Display: Motor Failure: #A1-5312. Turn off then on. Call for service if the problem persists Motor Failure: #A1-5313. Turn off then on. Call for service if the problem persists
• Description: Magenta toner is not supplied normally.
• Troubleshooting Guides: • A1-5312 : Toner supply is stopped during operation. • A1-5313 : Toner is not supplied. 1) Open the front cover. If the magenta toner pipe is blocked, open it. 2) Turn the machine off then on. If the error persists, check the following steps. 3) Enter SVC mode. Select the magenta toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0020 : Toner Dispense Motor Magenta 4) If the motor is not operational, measure the magenta motor power with DVM. a) If 24V power is generated, replace the magenta toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02429A).

• Code: A1-5412, A1-5413
• Display: Motor Failure: #A1-5412. Turn off then on. Call for service if the problem persists Motor Failure: #A1-5413. Turn off then on. Call for service if the problem persists
• Description: Cyan toner is not supplied normally.
• Troubleshooting Guides: • A1-5412 : Toner supply is stopped during operation. • A1-5413 : Toner is not supplied. 1) Open the front cover. If the cyan toner pipe is blocked, open it. 2) Turn the machine off then on. If the error persists, check the following steps. 3) Enter SVC mode. Select the cyan toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0030 : Toner Dispense Motor Cyan 4) If the motor is not operational, measure the cyan motor power with DVM. a) If 24V power is generated, replace the cyan toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02429A).

• Code: A1-5512, A1-5513
• Display: Motor Failure: #A1-5512. Turn off then on. Call for service if the problem persists Motor Failure: #A1-5513. Turn off then on. Call for service if the problem persists
• Description: Black toner is not supplied normally.
• Troubleshooting Guides: • A1-5212 : Toner supply is stopped during operation. • A1-5213 : Toner is not supplied. 1) Open the front cover. If the black toner pipe is blocked, open it. 2) Turn the machine off then on. If the error persists, check the following steps. 3) Enter SVC mode. Select the black toner supply motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 111-0040 : Toner Dispense Motor Black 4) If the motor is not operational, measure the black motor power with DVM. a) If 24V power is generated, replace the black toner supply motor(JC93-00446A). b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02429A).

Solve Samsung CLX9301NA Error codes

• Code: A2-1211, A2-1212, A2-2310, A2-2311
• Display: Fan Failure: #. Turn off then on. Call for service if the problem persists
• Description: SMPS or Fuser fan is not operational.
• Troubleshooting Guides: NOTE • SMPS fan error : A2-1211 / A2-1212 • Fuser fan error : A2-2310 / A2-2311 1) Turn the machine off. 2) Remove the rear cover. 3) Check if the corresponding fan connector is connected correctly. 4) If the connection is OK, Enter SVC mode and execute fan test. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 100-0260 : SMPS Fan Run • 109-0040 : Fuser Fan Run 5) If the fan is not operational, measure the fan power. (Red line) a) If 24V power is generated, replace the defective fan. • Fuser Fan : JC31-00161A • SMPS Fan : JC31-00160B b) If 24V power is not generated, • Measure the 24V power on the SMPS board. If the SMPS board(JC44-00100A (220V) / JC44-00093A (110V)) is defective, replace it. • If the SMPS board is normal, replace the main board(JC92-02429A). 6) If the fan operation is normal but the error persists, a) Check the yellow line signal with DVM. b) Check fan operation as connected or disconnected. • If the Lock signal is 0V continually, check the harness. If the harness is OK, replace the main board. • If the signal value is different from the table above, replace the fan.

• Code: A3-2113
• Display: The CTD sensor is dirty. Please clean it with soft cloth or paper(A3-2113)
• Description: CTD sensor window is contaminated.
• Troubleshooting Guides: 1) Open the side cover 2) Clean the sensor window [A] with a soft cloth. 3) Close the side cover. 4) Enter SVC mode. Select the “CTD Sensor Cleaning” (Diagnostics Image Management > Auto Color Tone Adjustment Condition > CTD Sensor Cleaning) 5) When pop up appears, select the “Yes” button. NOTE a) CTD sensor calibration will start. Then “CTD sensor failure” error will be solved b) If you don’t execute the CTD sensor cleaning in SVC mode, error message persists.

• Code: A3-3111, A3-3112, A3-3113, A3-3114
• Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists
• Description: The NC sensor in the fuser unit is defective. / The sensor signal is abnormal due to a defective harness.
• Troubleshooting Guides: • A3-3111 : Center NC sensor is in short status. • A3-3112 : Center NC sensor is in open status. • A3-3113 : Side NC sensor is in short status. • A3-3114 : Side NC sensor is in open status. 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines) • 109-0000 : Fuser Temperature A • 109-0010 : Fuser Temperature B 2) Remove and disassemble the fuser unit. 3) Measure the resistance value of the thermistor (1404-001453). If the measured value is out of 307KOhm – 430KOhm at 25C, replace the thermistor. 4) Install the fuser unit after replacing the thermistor. 5) If the error persists, replace the fuser unit (JC91-01063A(220V) / JC91-01064A (110V)). 6) If the error persists after replacing fuser unit, replace the main board(JC92-02429A).

• Code: A3-3210, A3-3211, A3-3212
• Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists
• Description: Inner temperature sensor is defective.
• Troubleshooting Guides: • A3.3210 : Inner temperature sensor value is abnormal. • A3.3211 : Inner temperature sensor is in short status. • A3.3212 : Inner temperature sensor is in open status. 1) Enter SVC mode. Execute sensor test to check the sensor operation.(Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0012 Inner Temperature ) 2) Open the side cover. Measure the resistance value of the connector at both ends. • If the values is not in 10KOhm +-1% (at 25C), replace the photo sensor (1404-001417). 3) If the sensor is normal, replace the main board(JC92-02429A).

• Code: A3-3310, A3-3311, A3-3312, A3-3410, A3-3411, A3-3412
• Display: Sensor Failure: #. Turn off then on. Call for service if the problem persists
• Description: Outer temperature/humidity sensor is defective.
• Troubleshooting Guides: • A3.3310 / A3.3311 / A3.3312 : Temperature function is abnormal. • A3.3410 / A3.3411 / A3.3412 : Humidity function is abnormal. 1) Enter SVC mode. Execute sensor test to check the sensor operation. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0013 Outer Temperature ) 2) Remove the left cover. (Refer to 3.3.4 Temperature Sensor) Measure the resistance value of the connector at both ends. If the value is not in 47.5KOhm – 52.5KOhm(at 25C), replace the sensor(JC93-00486A) 3) If the harness and sensor are normal, replace the main board (JC92-02429A).

• Code: C1-2110
• Display: Prepare new yellow toner cartridge.
• Description: Yellow toner is almost empty.
• Troubleshooting Guides: 1) Order new yellow toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

• Code: C1-2120, C1-2130, C1-2140
• Display: Replace with new yellow toner cartridge End of life, Replace with new yellow toner cartridge
• Description: The yellow toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the yellow toner cartridge. 3) Install the new yellow toner cartridge (CLT-Y809S) 4) Close the front cover.

• Code: C1-2311
• Display: Yellow Toner Cartridge Failure: #C1-2311. Install yellow toner cartridge again
• Description: Yellow toner supply is inefficient or abnormal.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the yellow toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Close the front cover.

• Code: C1-2411
• Display: Yellow toner cartridge is not installed. Install it.
• Description: The yellow toner cartridge is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. Check if the yellow toner cartridge is installed. 2) Remove and reinstall the yellow toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the yellow toner cartridge(CLT-Y809S) with a new one.

• Code: C1-2512
• Display: Yellow toner cartridge is not compatible. Check users guide.
• Description: Yellow toner cartridge is not compatible.
• Troubleshooting Guides: 1) Replace the yellow toner cartridge with a new one.

• Code: C1-3110
• Display: Prepare new magenta toner cartridge.
• Description: Magenta toner is almost empty.
• Troubleshooting Guides: 1) Order new magenta toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

• Code: C1-3120, C1-3130, C1-3140
• Display: Replace with new magenta toner cartridge End of life, Replace with new magenta toner cartridge
• Description: The magenta toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the magenta toner cartridge. 3) Install the new magenta toner cartridge (CLT-M809S) 4) Close the front cover.

• Code: C1-3311
• Display: Magenta Toner Cartridge Failure: #C1-3311. Install magenta toner cartridge again
• Description: Magenta toner supply is inefficient or abnormal.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the magenta toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Close the front cover.

• Code: C1-3411
• Display: Magenta toner cartridge is not installed. Install it.
• Description: The magenta toner cartridge is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. Check if the magenta toner cartridge is installed. 2) Remove and reinstall the magenta toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the magenta toner cartridge(CLT-M809S) with a new one.

• Code: C1-3512
• Display: Magenta toner cartridge is not compatible. Check users guide.
• Description: Magenta toner cartridge is not compatible.
• Troubleshooting Guides: 1) Replace the magenta toner cartridge with a new one.

• Code: C1-4110
• Display: Prepare new cyan toner cartridge.
• Description: Cyan toner is almost empty.
• Troubleshooting Guides: 1) Order new cyan toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

• Code: C1-4120, C1-4130, C1-4140
• Display: Replace with new cyan toner cartridge End of life, Replace with new cyan toner cartridge
• Description: The cyan toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the cyan toner cartridge. 3) Install the new cyan toner cartridge (CLT-C809S) 4) Close the front cover.

• Code: C1-4311
• Display: Cyan Toner Cartridge Failure: #C1-4311. Install yellow toner cartridge again
• Description: Cyan toner supply is inefficient or abnormal.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the cyan toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Close the front cover.

• Code: C1-4411
• Display: Cyan toner cartridge is not installed. Install it.
• Description: The cyan toner cartridge is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. Check if the cyan toner cartridge is installed. 2) Remove and reinstall the cyan toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the cyan toner cartridge(CLT-C809S) with a new one.

• Code: C1-4512
• Display: Cyan toner cartridge is not compatible. Check users guide
• Description: Cyan toner cartridge is not compatible.
• Troubleshooting Guides: 1) Replace the cyan toner cartridge with a new one.

• Code: C1-5110
• Display: Prepare new black toner cartridge.
• Description: Black toner is almost empty.
• Troubleshooting Guides: 1) Order new black toner cartridge because toner cartridge with level of “Low” will be exhausted soon.

• Code: C1-5120, C1-5130, C1-5140
• Display: Replace with new black toner cartridge End of life, Replace with new black toner cartridge.
• Description: The black toner cartridge is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the black toner cartridge. 3) Install the new black toner cartridge (CLT-K809S) 4) Close the front cover.

• Code: C1-5311
• Display: Black Toner Cartridge Failure: #C1-5311. Install black toner cartridge again
• Description: Black toner supply is inefficient or abnormal.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the black toner cartridge. Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Close the front cover.

• Code: C1-5411
• Display: Black toner cartridge is not installed. Install it.
• Description: The black toner cartridge is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. Check if the black toner cartridge is installed. 2) Remove and reinstall the black toner cartridge. 3) If the problem persists, check if the toner cartridge modular jack is contaminated or deformed. 4) Replace the black toner cartridge(CLT-K809S) with a new one.

• Code: C1-5512
• Display: Black toner cartridge is not compatible. Check users guide.
• Description: Black toner cartridge is not compatible.
• Troubleshooting Guides: 1) Replace the black toner cartridge with a new one.

• Code: C3-2110
• Display: Prepare new yellow imaging unit
• Description: Yellow drum unit has almost reached the end of its life.
• Troubleshooting Guides: 1) Order new yellow drum unit because drum unit with level of “Low” will be exhausted soon.

• Code: C3-2130, C3-2140
• Display: End of life, Replace with new yellow imaging unit
• Description: Yellow drum unit is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the yellow drum unit. 4) Install the new yellow drum unit(CLT-R809). 5) Clean the LSU window. 6) Install the waste toner container. 7) Close the front cover.

• Code: C3-2411
• Display: Yellow imaging unit is not installed. Install it.
• Description: The yellow drum unit is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove and reinstall the yellow drum unit 4) Install the waste toner container. 5) Close the front cover.

• Code: C3-2512
• Display: Yellow imaging unit is not compatible. Check user’s guide
• Description: Yellow drum unit is not compatible.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the yellow drum unit. Check if the drum unit is compatible with the machine. 4) If the drum unit is not a samsung genuine, replace it with a new one.

• Code: C3-3110
• Display: Prepare new magenta imaging unit
• Description: Magenta drum unit has almost reached the end of its life.
• Troubleshooting Guides: 1) Order new magenta drum unit because drum unit with level of “Low” will be exhausted soon.

• Code: C3-3130, C3-3140
• Display: End of life, Replace with new magenta imaging unit
• Description: Magenta drum unit is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the magenta drum unit. 4) Install the new magenta drum unit(CLT-R809). 5) Clean the LSU window. 6) Install the waste toner container. 7) Close the front cover.

• Code: C3-3411
• Display: Magenta imaging unit is not installed. Install it.
• Description: The magenta drum unit is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove and reinstall the magenta drum unit 4) Install the waste toner container. 5) Close the front cover.

• Code: C3-3512
• Display: Magenta imaging unit is not compatible. Check user’s guide
• Description: Magenta drum unit is not compatible.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the magenta drum unit. Check if the drum unit is compatible with the machine. 4) If the drum unit is not a samsung genuine, replace it with a new one.

• Code: C3-4110
• Display: Prepare new cyan imaging unit
• Description: Cyan drum unit has almost reached the end of its life.
• Troubleshooting Guides: 1) Order new cyan drum unit because drum unit with level of “Low” will be exhausted soon.

• Code: C3-4130, C3-4140
• Display: End of life, Replace with new magenta imaging unit
• Description: Cyan drum unit is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the cyan drum unit. 4) Install the new cyan drum unit(CLT-R809). 5) Clean the LSU window. 6) Install the waste toner container. 7) Close the front cover.

• Code: C3-4411
• Display: Cyan imaging unit is not installed. Install it.
• Description: The cyan drum unit is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove and reinstall the magenta drum unit 4) Install the waste toner container. 5) Close the front cover.

• Code: C3-4512
• Display: Cyan imaging unit is not compatible. Check user’s guide
• Description: Cyan drum unit is not compatible.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the cyan drum unit. Check if the drum unit is compatible with the machine. 4) If the drum unit is not a samsung genuine, replace it with a new one.

• Code: C3-5110
• Display: Prepare new cyan imaging unit
• Description: Cyan drum unit has almost reached the end of its life.
• Troubleshooting Guides: 1) Order new cyan drum unit because drum unit with level of “Low” will be exhausted soon.

• Code: C3-5130, C3-5140
• Display: End of life, Replace with new magenta imaging unit
• Description: Cyan drum unit is at the end of its life.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the cyan drum unit. 4) Install the new cyan drum unit(CLT-R809). 5) Clean the LSU window. 6) Install the waste toner container. 7) Close the front cover.

• Code: C3-5411
• Display: Black imaging unit is not installed. Install it.
• Description: The black drum unit is not installed. / The CRUM data is not detected.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove and reinstall the black drum unit 4) Install the waste toner container. 5) Close the front cover.

• Code: C3-5512
• Display: Black imaging unit is not compatible. Check user’s guide
• Description: Black drum unit is not compatible.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Remove the black drum unit. Check if the drum unit is compatible with the machine. 4) If the drum unit is not a samsung genuine, replace it with a new one.

• Code: C5-1110, C5-1120
• Display: Prepare new transfer belt unit. Replace new transfer belt unit.
• Description: The life of the ITB Unit expires soon or has expired.
• Troubleshooting Guides: 1) Turn the machine off. 2) Replace the ITB Unit (JC96-06660A). 3) Turn the machine on. 4) Enter SVC mode. • To enter SVC mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934” and press the “OK” button. 5) Select “TRANSFER” (INFORMATION > Supply Status > Field Replacement Unit > TRANSFER) 6) Select “ITB Roller”. The “RESET” button will be activated. Click “RESET” to clear the ITB count. 7) Exit SVC mode by pushing the home button.

• Code: C6-1310
• Display: Fuser unit is not installed. Install it.
• Description: The fuser unit is not installed or fuser unit connector is not connected properly.
• Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persists, turn the machine off again. 3) Open the side cover. Check if the fuser unit is installed. If not, install the fuser unit. 4) If the fuser unit is installed, remove it. 5) Check if the fuser draw connector (JC39-01677A) is broken or defective. 6) Install the fuser unit. 7) If the problem persists, replace the fuser unit(JC91-01063A(220V) / JC91-01064A(110V).

• Code: C7-1110, C7-1130
• Display: Waste toner container is almost full. Order new one. Waste toner container is full. Replace it.
• Description: The life of the waste toner container expires soon or has expired.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container(CLT-W809). Install a new waste toner container. 3) Close the front cover.

• Code: C7-1311
• Display: Waste toner container is not installed. Install it.
• Description: The waste toner container is not installed.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove and reinstall the waste toner container. 3) Close the front cover.

• Code: C8-2210, C8-2310
• Display: Yellow Developer Failure: #C8-2210. Turn off then on Yellow Developer Failure: #C8-2310. Install yellow developer unit again
• Description: The yellow developer unit has a problem with toner supply or sensor calibration.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Install the waste toner container. Close the front cover. 5) Turn the machine off then on. 6) If the problem persists, remove and reinstall the yellow developer unit. 7) If the problem persists, replace the yellow developer unit.

• Code: C8-3210, C8-3310
• Display: Magenta Developer Failure: #C8-3210. Turn off then on Magenta Developer Failure: #C8-3310. Install magenta developer unit again.
• Description: The magenta developer unit has a problem with toner supply or sensor calibration.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Install the waste toner container. Close the front cover. 5) Turn the machine off then on. 6) If the problem persists, remove and reinstall the magenta developer unit. 7) If the problem persists, replace the magenta developer unit.

• Code: C8-4210, C8-4310
• Display: Cyan Developer Failure: #C8-4210. Turn off then on Cyan Developer Failure: #C8-4310. Install cyan developer unit again
• Description: The cyan developer unit has a problem with toner supply or sensor calibration.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Install the waste toner container. Close the front cover. 5) Turn the machine off then on. 6) If the problem persists, remove and reinstall the cyan developer unit. 7) If the problem persists, replace the cyan developer unit.

• Code: C8-5210, C8-5310
• Display: Black Developer Failure: #C8-5210. Turn off then on Black Developer Failure: #C8-5310. Install black developer unit again
• Description: The black developer unit has a problem with toner supply or sensor calibration.
• Troubleshooting Guides: 1) Open the front cover. 2) Remove the waste toner container. 3) Check if the toner supply pipe is blocked. If it is closed, open it. 4) Install the waste toner container. Close the front cover. 5) Turn the machine off then on. 6) If the problem persists, remove and reinstall the black developer unit. 7) If the problem persists, replace the black developer unit.

• Code: C9-2110, C9-2120
• Display: Replace with new Transfer rollerpen it.
• Description: The life of the second transfer roller(T2) expires soon or has expired.
• Troubleshooting Guides: 1) Open the side cover. 2) Replace the second transfer roller(JC95-01514A) with a new one. 3) Close the side cover. 4) Enter SVC mode. • To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934” and press the “OK” button. 5) Select “TRANSFER” (INFORMATION > Supply Status > Field Replacement Unit > TRANSFER) 6) Select “T2 Roller”. The “RESET” button will be activated. Click “RESET” to clear the T2 Roller count. 7) Exit the SVC mode by pushing the home button.

• Code: C9-2220, C9-2120
• Display: TR Failure: #C9-2220. Install transfer roller again
• Description: The life of the second transfer roller(T2) is not installed.
• Troubleshooting Guides: 1) Open the side cover. 2) Remove and reinstall the second transfer roller. 3) Close the side cover. 4) If the problem persists, replace the HVPS board(JC44-00212A).

• Code: H1-1311, H1-1312, H1-1313, H1-1314, H1-1315, H1-1317, H1-1318
• Display: Paper jam in Tray 3.
• Description: Paper jam has occurred in tray3. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
• Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper. 2) Remove tray3. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray3. 3) If this jam error occurs frequently, check the rollers below. a) Remove the tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit1. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1. 5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part. 6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A). (Refer to 3.3.33.2 DCF Feed Motor) 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A). c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit1. 5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit1. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit1(JC93-00513A) or defective part. 6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A). 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

• Code: H1-1322
• Display: Tray 3 cassette is pulled out. Insert it properly.
• Description: Tray 3 is pulled out or the auto size sensor connector is not connected or broken.
• Troubleshooting Guides: 1) Remove and insert tray3 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A).

• Code: H1-1351, H1-1352
• Display: Paper is low in Tray 3. Load paper. Paper is empty in Tray 3. Load paper.
• Description: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
• Troubleshooting Guides: 1) Remove tray3. Load the paper in tray3. 2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

• Code: H1-1353
• Display: Input System Failure #H1-1353 : Pull Tray 3 out and insert it.
• Description: The paper is not fed from tray3.
• Troubleshooting Guides: 1) Remove and insert tray3 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 6 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). 7) If the problem persists, check the following. a) Remove the DCF pick up unit1. b) Check if the photo sensor in the DCF pick up unit1 is contaminated, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

• Code: H1-1411, H1-1412, H1-1417, H1-1418
• Display: Paper jam in Tray 4.
• Description: Paper jam has occurred in tray4. (Pick up unit connection is defective. / Pickup rollers are defective. / Feed sensor is defective.)
• Troubleshooting Guides: 1) Open the DCF Take Away-Cover. Remove the jammed paper. 2) Remove tray4. Remove the jammed paper. Close the DCF Take Away-Cover and insert tray4. 3) If this jam error occurs frequently, check the rollers below. a) Remove tray3 and tray4. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If pick up/ reverse/ forward rollers have no problem, check the following. a) Remove the DCF pick up unit2. Check if the feed sensor cable is connected correctly. b) Check if the sensor cable on DCF board is connected correctly. c) If the connection is OK, replace the feed sensor(0604-001381). d) Install the DCF pick up unit2. 5) If the problem persists after checking step 3~4, check the following : a) Remove the DCF pick up unit2. Check if the sensor and actuator are assembled correctly. b) When pushing the pickup lever, check if the pick up rollers are down. c) Replace the DCF pick up unit2(JC93-00513A) or defective part. 6) Check the DCF feed motor. a) Check if the DCF feed motor cable is connected correctly. b) If the connection is OK, replace the DCF feed drive unit(JC93-00447A). 7) Check the DCF pick up motor. a) Check if the DCF pick up motor cable is connected correctly. b) If the connection is OK, replace the DCF pick up drive unit(JC93-00442A).

• Code: H1-1422
• Display: Tray 4 cassette is pulled out. Insert it properly
• Description: Tray 4 is pulled out or the auto size sensor connector is not connected or is broken.
• Troubleshooting Guides: 1) Remove and insert tray4 correctly. 2) If the problem persists, remove tray3 and tray4. Look inside machine. 3) Check if the auto size sensor cable is connected correctly. Unplug and reconnect it. 4) If the connection is OK, replace the auto size sensor(JC93-00018A). 5) If the problem persists, replace the DCF board(JC92-02453A).

• Code: H1-1451, H1-1452
• Display: Paper is low in Tray 4. Load paper. Paper is empty in Tray 4. Load paper.
• Description: Paper in tray4 is less than 10%. / The photo sensor is defective.
• Troubleshooting Guides: 1) Remove tray4. Load the paper in tray4. 2) If paper is loaded but error message has not disappeared, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it. d) If the actuator(JC66-03199A) is defective, replace it.

• Code: H1-1453
• Display: Input System Failure #H1-1453 : Pull Tray 4 out and insert it.
• Description: The paper is not fed from tray4.
• Troubleshooting Guides: 1) Remove and insert tray4 correctly. 2) Turn the machine off then on. 3) If the problem persists, turn the machine off. 4) Remove the Bracket Rear Cover after removing 6 screws. 5) Check if the connection between the DCF pick up drive and DCF board is correct. 6) If the connection is OK, replace the pick up drive unit(JC93-00442A). (Refer to 3.3.33.3. DCF Pick Up Motor) 7) If the problem persists, check the following. a) Remove the DCF pick up unit2. b) Check if the photo sensor in the DCF pick up unit2 is contaminated. If so, clean it. c) If the photo sensor(0604-001393) is defective, replace it.

• Code: H1-5323
• Display: Tray door is open. Close the door
• Description: DCF Takeaway-Cover is open. / I/L-Switch harness or connector is defective.
• Troubleshooting Guides: 1) Open and close the DCF Take away-Cover correctly. 2) If the problem persists, check the following. a) Check if I/L-Switch(HARNESS-DCF COVER OPEN)(JC39-01696A) is not operating normally. If it is defective, replace it. b) If the I/L Switch is OK, replace the DCF board(JC92-02453A).

• Code: H1-5330
• Display: DCF Failure #H1-5330. Check internal DCF connection.
• Description: A communication error between the optional tray and the main machine has occurred.
• Troubleshooting Guides: 1) Lift up and release the DCF unit from the machine. 2) Remove the Bracket Rear Cover after removing 6 screws. 3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39-01690A) is defective, replace it. 4) If the problem persists, replace the DCF board.

• Code: H2-6700, H2-6701, H2-6702, H2-6703, H2-6704, H2-6705
• Display: Paper jam inside of finisher Paper jam at exit of finisher
• Description: Paper failed to pass finisher’s paper transportation path within the specified time.
• Troubleshooting Guides: 1) Open finisher jam cover, and make sure that the paper is on the paper path. If there is paper, remove paper manually. 2) If the error does not disappear even after removing paper and closing finisher jam door, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6706
• Display: Finisher Failure: #H2-6706. Check finisher
• Description: Transport motor doesn’t work.
• Troubleshooting Guides: 1) Open finisher jam cover to check if there is a paper jam. If there is paper, remove paper manually. Then close door to do finisher initialization. 2) If transport motor is still not running and the error does not disappear, follow the instructions below: a) Does finisher transport motor work well? i) Make sure finisher transport motor cable is connected well to the transport motor connector. ii) Make sure finisher transport motor cable is connected well to the main board connector. iii) Replace the finisher transport motor(JC81-09677A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-9692A). c) Does finisher motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-09592A / J81-09593A / JC81-09595A / JC81-09596A). d) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6707 … H2-6725
• Display: Finisher Failure: #H2-67xx. Check finisher
• Description: Component does not move to or leave home position.
• Troubleshooting Guides: 1) If there is jammed paper on the paper path, remove paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If component still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher component motor work well? i) Make sure finisher component motor cable is connected well to the motor connector. ii) Make sure finisher component motor cable is connected well to the main board connector. iii) Replace the finisher component motor(JC81-09680A / JC81-09681A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher component parts work well? i) Make sure component parts can move or rotate smoothly. ii) Make sure there is no any mechanical interference to stop moving or rotating. iii) Make sure the belt is tight on the correct position, if it has the belt. d) Does finisher component motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the Eject-Sub Assy. e) Check if any debris existed. Please make sure to remove any debris.

• Code: H2-6726, H2-6727
• Display: Finisher Stapler door is open. Close it. Finisher Jam door is open. Close it.
• Description: Finisher door is not closed.
• Troubleshooting Guides: 1) Close door to perform finisher initialization. If error does not disappear, follow the instructions below: a) Does finisher door cover close well? i) The finisher door cover can close well. ii) The finisher door cover can contact and push input sensor switch well. iii) The finisher input sensor switch can be pushed well. iv) Replace finisher cover door(JC81-09577A) or Switch(JC81-09687A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris exists. Please make sure to remove any debris.

• Code: H2-6728, H2-6729, H2-6730, H2-6731
• Display: Finisher Failure: #H2-67xx. Check finisher
• Description: Finisher stapler head does not move to or leave home position.
• Troubleshooting Guides: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below : a) Can finisher stapler cartridge can be pulled out? i) Rotate stapler gear manually to move stapler head back to home (top) position. ii) Remove staple completely from stapler cartridge. iii) Remove staples from inside stapler. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) exists. Please make sure to remove any debris.

• Code: H2-6732, H2-6733
• Display: Staple cartridge is low. Replace it. Staple cartridge is empty. Replace it.
• Description: Finisher stapler cartridge is necessary to refill.
• Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.

• Code: H2-6734
• Display: Finisher Failure: #H2-6734. Check finisher
• Description: Finisher stapler cartridge refill failed.
• Troubleshooting Guides: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) is present. Please make sure to remove any debris.

• Code: H2-6735
• Display: Too much paper in finisher stacker. Remove printed paper.
• Description: Finisher output tray is full.
• Troubleshooting Guides: 1) Remove paper from the finisher main tray. Main tray will move downward and upward to clear stack full warning. 2) If warning does not disappear, follow the instructions below : a) Does finisher main tray input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher main tray motor work well? i) Make sure finisher main tray motor cable is connected well to the main tray motor connector. ii) Make sure finisher main tray motor cable is connected well to the main board connector. iii) Replace the finisher main tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.

• Code: H2-6736 … H2-6743
• Display: Finisher Failure: #H2-67xx. Check finisher
• Description: Main Tray does not move to or leave home position.
• Troubleshooting Guides: 1) If there is jammed paper on the Main Tray, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If Main Tray still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor (Standby & Home sensor) work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher Main Tray motor work well? i) Make sure finisher Main Tray motor cable is connected well to the motor connector. ii) Make sure finisher Main Tray motor cable is connected well to the main board connector. iii) Replace the finisher Main Tray motor(JC81-09679A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher Main Tray parts work well? i) Make sure Main Tray parts can move or rotate smoothly. ii) Make sure there are no mechanical interference to stop moving or rotating. iii) Make sure the belt is tight in the correct position, if it has a belt. d) Does finisher Main Tray motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-9585A / JC81-09586A). e) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6744
• Display: Staple Cartridge not install. Install it.
• Description: Finisher stapler cartridge is not installed into stapler.
• Troubleshooting Guides: 1) Open finisher stapler door to put cartridge into stapler and then close door. Self-Priming will be execute automatically if necessary. 2) If stapler warning does not disappear, follow the instructions below : a) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler cartridge(JC81-08653A). iv) Replace the finisher stapler(JC81-07376A). v) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.

• Code: H2-6A50
• Display: Finisher Failure: #H2-6A50. Check finisher.
• Description: Communication error with finisher has occurred.
• Troubleshooting Guides: 1) Copier power off and power on. If the error does not disappear, follow the instructions below: 2) Does finisher work well? a) Make sure finisher interface cable is connected with main board. b) Replace the finisher main board(JC81-09692A).

• Code: H2-6A63
• Display: Finisher Failure: #H2-6A63. Check finisher.
• Description: Finisher stapler cartridge is not installed into stapler or Staples are empty.
• Troubleshooting Guides: 1) Replace the finisher stapler(JC81-07376A).

• Code: M1-1113, M2-1121
• Display: Paper jam in Tray 1.
• Description: Paper jam has occurred in tray1.
• Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine. 2) Remove tray1 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit1 and feed sensor. a) Check if the pickup unit1 and feed sensor operate correctly. b) Check if the pickup unit1 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly. 5) If the problem persists, check the pickup unit1. a) Remove the pickup unit and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit(JC93-00422A) or Pickup unit1(JC93-00511A).

• Code: M1-1213, M2-1131
• Display: Paper jam in Tray 2.
• Description: Paper jam has occurred in tray2.
• Troubleshooting Guides: 1) Open the side cover and check if a foreign substance or paper is jammed inside the machine. 2) Remove tray2 and remove the jammed paper. 3) If this jam error occurs frequently, check the rollers of the pick up unit1. a) Remove tray1 and tray2. b) Check if the pick up/ reverse/ forward rollers are assembled correctly. c) If the pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 4) If the problem persists, check the pickup unit2 and feed sensor. a) Check if the pickup unit2 and feed sensor operate correctly. b) Check if the pickup unit2 harness is connected to the main board correctly. c) Check if the connector of the Guide-feed assembly is connected correctly. d) Check if the harness of pickup unit and feed sensor are connected correctly. e) 5) If the problem persists, check the pickup unit2. a) Remove the pickup unit2 and check the actuator and photo-sensor. b) Push the pickup-lever and check if it operates correctly. 6) If the problem persists, replace the pickup drive unit2(JC93-00422A) or Pickup unit1(JC93-00512A).

• Code: M1-1610
• Display: Paper jam in MP Tray.
• Description: Paper jam has occurred in MP tray.
• Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper from the MP tray. 2) If this jam error occurs frequently, check the rollers of the MP unit. a) Check if MP pick up/ reverse/ forward rollers are assembled correctly. b) If the MP pick up/ reverse/ forward rollers are worn out or contaminated, replace the defective roller(JC93-00540A). 3) If the problem persists, check if the MP solenoid operates correctly. a) Enter SVC mode. Execute MP solenoid test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 101-0271) b) If the MP solenoid operation is abnormal, check the harness connection of MP unit. c) If the harness has no defects, replace the MP solenoid(JC33-00029B). 4) If the problem persists, check the Regi/MPdrive unit. a) Enter SVC mode. Execute Regi./MP motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0000) b) Remove the rear cover. c) Check if the motor harness is connected correctly. d) If the problem occurs, replace the Regi/MP Drive Unit(JC93-00443A).

• Code: M1-3122
• Display: Tray 1 cassette is pulled out. Insert it properly.
• Description: Tray 1 is pulled out or the auto size sensor connector is not connected or broken.
• Troubleshooting Guides: 1) Remove and insert Tray1 correctly. 2) If Tray1 is not locked or pulled out without holding the locking lever, remove Tray1. 3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it. 4) If the problem persists, check that the auto size sensor is connected properly. 5) If the problem persists, replace the main board(JC92-02452A).

• Code: M1-3222
• Display: Tray 2 cassette is pulled out. Insert it properly.
• Description: Tray 2 is pulled out or the auto size sensor connector is not connected or broken.
• Troubleshooting Guides: 1) Remove and insert Tray2 correctly. 2) If Tray2 is not locked or pulled out without holding the locking lever, remove Tray2. 3) Check if foreign substance or paper is inside the space between Tray1,2. If so, please remove it. 4) If the problem persists, check that the auto size sensor is connected properly. 5) If the problem persists, replace the main board(JC92-02452A).

• Code: M1-4111
• Display: Input System Failure #M1-4111 : Pull Tray 1 out and insert it.
• Description: The paper is not fed from tray1.
• Troubleshooting Guides: 1) Remove tray1 and re-install it. 2) If the problem persists, turn the machine off then on. 3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0370) 4) If the pick up motor operation is abnormal, turn the machine off. 5) Remove the rear cover. 6) Check if the connection between pickup drive unit1 and main board is secure. 7) If the connection is OK, replace the pickup drive unit(JC93-00442A). 8) If the problem persists, check the pickup unit1. a) Check if the photo sensor in the pickup unit1 is defective. b) If the sensor(0604-001393) is defective, replace it.

• Code: M1-4211
• Display: Input System Failure #M1-4211 : Pull Tray 2 out and insert it.
• Description: The paper is not fed from tray2.
• Troubleshooting Guides: 1) Remove tray2 and re-install it. 2) If the problem persists, turn the machine off then on. 3) Enter SVC mode. Execute pickup motor test. (Diagnostics > Engine Diagnostics > Engine Test Routines > 100-0380) 4) If the pick up motor operation is abnormal, turn the machine off. 5) Remove the rear cover. 6) Check if the connection between pickup drive unit2 and main board is secure. 7) If the connection is OK, replace the pickup drive unit(JC93-00442A). 8) If the problem persists, check the pickup unit2. a) Check if the photo sensor in the pickup unit2 is defective. b) If the sensor(0604-001393) is defective, replace it.

• Code: M1-5111, M1-5112
• Display: Paper is low in Tray 1. Load paper. Paper is empty in Tray 1. Load paper.
• Description: Paper in the tray1 is less than 10%. / The photo sensor is defective.
• Troubleshooting Guides: 1) Remove tray 1. Load paper in the tray. And insert tray 1. 2) If paper is loaded but error message has not disappeared, check the following: a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit1. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604-001393). e) If the actuator is defective, replace it(JC66-03199A).

• Code: M1-5211, M1-5212
• Display: Paper is low in Tray 2. Load paper. Paper is empty in Tray 2. Load paper.
• Description: Paper in the tray is less than 10% of specification. / The photo sensor is defective.
• Troubleshooting Guides: 1) Remove tray 2. Load paper in the tray, and insert the tray 2. 2) If paper is loaded but error message has not disappeared, check the following : a) Turn the machine off. Open the Side Cover. b) Remove Pick-Up Unit2. c) If the photo sensor is contaminated, clean it. d) If the photo sensor is defective, replace it(0604-001393). e) If the actuator is defective, replace it(JC66-03199A).

• Code: M1-5612
• Display: Paper is empty in MP Tray. Load paper.
• Description: Paper in the MP tray is less than 10%. / The photo sensor is defective.
• Troubleshooting Guides: 1) Load the paper in the MP tray. 2) If paper is loaded but error message has not disappeared, check the following : a) If the photo sensor is contaminated, clean it. b) If the photo sensor is defective, replace it(0604-001393). c) If the actuator is defective, replace it(JC66-03217A).

• Code: M2-1124, M2-1125
• Display: Paper jam inside of machine.
• Description: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 1 sensor is defective.)
• Troubleshooting Guides: • M2-1124 : The leading edge of the paper has not reached the feed 1 sensor within the specified time. • M2-1125 : The paper has not left from the feed 1 sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00444A). d) If the feed motor operation is normal, check the feed 1 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor(0604-001381).

• Code: M2-1134, M2-1135
• Display: Paper jam inside of machine.
• Description: Paper jam has occurred inside the machine. (Feed drive unit is defective / Feed 2 sensor is defective.)
• Troubleshooting Guides: • M2-1134 : The leading edge of the paper has not reached the feed 2 sensor within the specified time. • M2-1135 : The paper has not left from the feed 2 sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute feed motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the feed motor cable is connected correctly. c) If the connection is OK, replace the feed drive unit(JC93-00444A). d) If the feed motor operation is normal, check the feed 2 sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the feed sensor 2 (0604-001381).

• Code: M2-1211, M2-1213, M2-1214
• Display: Paper jam inside of machine.
• Description: Paper jam has occurred inside the machine. (Regi. roller drive is defective / Regi. sensor is defective.)
• Troubleshooting Guides: • M2-1211 : When the machine is warming-up, jammed paper inside machine is detected. • M2-1213 : The leading edge of the paper has not reached the regi. sensor within the specified time. • M2-1214 : The paper has not left from the regi. sensor within the specified time. 1) Open the side cover. Remove the jammed paper. 2) If jammed paper occurs continually, check the following. a) Enter SVC mode. Execute Regi. motor test. If the motor operation is normal, go to step d). b) Remove the rear cover. Check if the Regi/MP motor cable is connected correctly. c) If the connection is OK, replace the Regi./MP drive unit(JC93-00443A). d) If the motor operation is normal, check the regi. sensor. e) If the sensor operation is abnormal, check the harness. f) If the connection is OK, replace the regi. sensor (0604-001381).

• Code: M2-1331, M2-1333, M2-1334, M2-2111, M2-2113, M2-2114
• Display: Paper jam inside of machine Paper jam at the top of duplex path
• Description: Paper jam has occurred inside the machine.
• Troubleshooting Guides: 1) Open the side cover. Remove jammed paper. 2) If the problem persists, check the following: a) Check the Regi sensor harness. If the harness is normal, replace the Regi. sensor (0604-001381). b) Check the sensors in the Side Unit. If the harness is normal, replace the defective sensor (0604-001393 ).

• Code: M3-1411
• Display: Paper jam in exit area.
• Description: Paper jam has occurred around the fuser unit.(At power-on / warm up , the machine detected paper jam in Inner tray Exit Sensor.)
• Troubleshooting Guides: • M3-1413 : The leading edge of the paper has not reached the feed 1 sensor within the specified time. • M3-1414 : The paper has not left from the feed 1 sensor within the specified time. 1) Open the side cover. Remove jammed paper. 2) If the problem persists, check the following: a) Open the side cover. Check if the connector is connected correctly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it.

• Code: M3-1413, M3-1414
• Display: Paper jam in exit area.
• Description: Paper jam has occurred around the fuser unit.(Job separator connection is defective. / Actuator-Exit is defective.)
• Troubleshooting Guides: 1) Open the side cover. Remove the jammed paper. 2) If the problem persists, check the following: a) Open the side cover. Check if the connector is connected properly. b) Remove the JOB-SEPARATOR. Check if the photo sensor is assembled correctly. c) Check if ACTUATOR-EXIT is assembled correctly. If the ACTUATOR-EXIT (JC66-02533A) is deformed or broken, replace it. d) If the photo sensor(0604-001393) is defective, replace it.

• Code: M3-2230, M3-2430
• Display: Output tray is full. Remove printed media.
• Description: There is too much paper in output bin tray or inner tray.
• Troubleshooting Guides: • M3-2230 : There is too much paper in output bin tray. • M3-2430 : There is too much paper in inner tray. 1) Remove the paper from output bin tray or inner tray. 2) If this error ccurs continually, check the following. a) Check if the bin-full sensor and actuator is assembled correctly. b) Check if the bin-full sensor(0604-001393) is defective.

• Code: S1-1113
• Display: Video System Failure #S1-1113: Turn off then on.
• Description: The system has some problems due to CPU overheating.
• Troubleshooting Guides: 1) Turn the machine off. 2) Wait until the machine is cool, and then turn the machine on. 3) If the problem persistss, turn the machine off again. 4) Remove the rear cover. 5) Replace the main board(JC92-02429A). NOTE Insert the MSOK to the new main board. 6) Assemble the rear cover. Turn the machine on.

• Code: S1-1313
• Display: The clock became initial time. Set a time again.
• Description: Saved time is invalid
• Troubleshooting Guides: 1) Set up the time and reboot the machine. a) Select “Machine Setup” on touch screen. b) Select “General Setting”. c) Select “Date and Time” and set the time. 2) If the problem persistss, check the following. a) Remove the rear cover. b) Remove the fax holder from the main board. c) Measure the voltage of the battery. If the battery is normal, the measured value is over 3V. 3) If the battery is normal, replace the main board(JC92-02429A).

• Code: S1-1411, S1-1413
• Display: Video System Failure #S1-1411: Turn off then on.
• Description: The SPGPv4 chip on main board is not detected.
• Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove the rear cover. 4) Replace the main board(JC92-02429A). NOTE Insert the MSOK to the new main board. 5) Assemble the rear cover. Turn the machine on.

• Code: S1-2111
• Display: Video System Failure #S1-2111: Turn off then on.
• Description: The machine can’t detect memory during booting.
• Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove the rear cover. 4) Replace the main board(JC92-02429A). NOTE Insert the MSOK to the new main board. 5) Assemble the rear cover. Turn the machine on.

• Code: S1-2411, S1-2421, S1-2422
• Display: HDD System Failure #: Turn off then on.
• Description: Hard Disk is not installed in the machine. / Hard Disk is defective.
• Troubleshooting Guides: 1) Check if the HDD is installed correctly. a) Remove the rear cover. b) Check if the HDD cable is connected correctly. 2) If the problem persistss, replace the HDD(JC59-00035A).

• Code: S1-2433, S1-2443, S1-2444, S1-2445, S1-2446, S1-2447, S1-2448, S1-2449
• Display: HDD System Failure #: Turn off then on.
• Description: HDD partition is full or corrupted.
• Troubleshooting Guides: 1) Enter SVC mode. Select “System Recovery” in Service Function menu. 2) Execute hard disk format and firmware re-installation. 3) If the problem persistss, replace the HDD(JC59-00035A).

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• Code: S1-2434, S1-2435, S1-2436, S1-2437, S1-2438, S1-2439
• Display: HDD Error #. Check users guide.
• Description: HDD partition or memory is full.
• Troubleshooting Guides: NOTE • S1-2434 : Addresses in Address book / User data in User profile • S1-2435 : Documents in Document box / Jobs in Secure job list / Fonts / Forms • S1-2436 : System Logs • S1-2437/3438/3439 : Printing Error / No Paper in Tray 1) Enter SVC mode. Select “Hard Disk Maintenance” in Service Function menu. 2) Execute hard disk format. 3) If the problem persistss, replace the HDD(JC59-00035A).

• Code: S1-2510, S1-2511
• Display: MSOK System Failure #: Turn off then on.
• Description: MSOK is not installed properly. / MSOK is defective.
• Troubleshooting Guides: 1) Remove the rear cover. 2) Check if the MSOK is inserted correctly. Remove and reinstall it. 3) If the problem persists, replace the main board(JC92-02429A).

• Code: S1-4111
• Display: Video System Failure #S1-4111: Turn off then on.
• Description: The main board can’t send the data through the network channel.
• Troubleshooting Guides: 1) Check if the green LED of the network port is on. 2) If not, unplug and reconnect the network cable. 3) If the problem persists, replace the main board(JC92-02429A).

• Code: S1-4311
• Display: Video System Failure #S1-4311: Turn off then on.
• Description: The USB device chip is defective.
• Troubleshooting Guides: 1) Turn the machine off then on. 2) If the problem persistss, turn the machine off again. 3) Remove and disassemble the OPE unit. 4) Replace the OPE main board(JC92-02436A). 5) Assemble the OPE unit. 6) Turn the machine on.

• Code: S1-5521
• Display: FDI device is not installed. Install the device.
• Description: The machine can’t detect the FDI device.
• Troubleshooting Guides: 1) Install the FDI device. 2) If the FDI device is already installed, update the firmware for main board. 3) Remove the rear cover. 4) Check the connection between FDI device and main board. 5) If the FDI device(CLX-KIT10F) is defective, replace it.. 6) If the problem persistss, replace the main board(JC92-02429A).

• Code: S2-3114
• Display: Engine System Failure #S2-3114: Turn off then on.
• Description: ACR error has occurred.
• Troubleshooting Guides: 1) Execute “ACR calibration” manually. (Machine Setup > General Settings > Image Management > Auto Color Registration) 2) Clean the ACR sensor. 3) If the problem persistss, replace the main board(JC92-02429A).

• Code: S2-4210
• Display: Front door is open. Close it.
• Description: Front cover or Side cover is opened.
• Troubleshooting Guides: 1) Close the front cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it.

• Code: S2-4410
• Display: Right door is open. Close it.
• Description: Front cover or Side cover is opened.
• Troubleshooting Guides: 1) Close the side cover correctly. 2) Check if the cover open sensor connector is connected properly. Reconnect it. 3) If the sensor is defective, replace it.

• Code: S3-3111, S3-3211
• Display: Scan System Failure #S3-3111: Turn off then on. Scan System Failure #S3-3211: Turn off then on.
• Description: DADF is not connected or communication error occurs with CIP6 board.
• Troubleshooting Guides: 1) Turn the machine off then on. If the problem persists, check the following: 2) Turn the machine off again. 3) Remove the scan rear cover. Check if the connector on scan joint board is connected correctly. 4) Remove the DADF rear cover. Check if the connector on DADF board is connected correctly. 5) If the connection is OK, replace the DADF board(JC92-02446A).

• Code: S3-3121
• Display: Scanner is locked.
• Description: Scanner module does not move.
• Troubleshooting Guides: 1) Turn off the machine then on. Check if the scanner module works normally. 2) If the initial operation does not occurred normally, turn the machine off. 3) Remove the scan glass. 4) Check if the home position sensor cable is connected correctly. 5) Remove the scan rear cover. Check if all cables on scan joint board are connected correctly. 6) If the connection is OK, replace the scan joint board(JC92-02447A).

• Code: S5-3111
• Display: UI System Failure #S5-3111:Turn off then on.
• Description: Communication error between main board and OPE board has occurred.
• Troubleshooting Guides: 1) Remove the rear cover. 2) Check if the OPE cable is connected to the main board correctly. 3) Remove and disassemble the OPE Unit. 4) Check if the OPE cable is connected to the OPE board correctly. 5) If the connection is OK, replace the main board(JC92-02429A).

• Code: S6-3122
• Display: Network cable is disconnected. Check it.
• Description: Network cable is disconnected.
• Troubleshooting Guides: 1) Check if the green LED of the network port is on. 2) If not, unplug and reconnect the network cable. 3) If the problem persists, replace the main board(JC92-02429A).

• Code: S6-3123, S6-3128
• Display: This IP address conflicts with that of other system. Check it. 802.1x authentication failed. Please Contact the System Administrator.
• Description: Network error. (IP address conflicts with that of another system. / Communication error / There is no response when checking the ping test.)
• Troubleshooting Guides: • Change the machine’s IP address. 1) Select “Machine Setup” on the touch screen. 2) Select “Networking Setting”. 3) “Log-In”. 4) Select “TCP/IP”. 5) Select the proper item for your machine. 6) Select “IP Setting”. 7) Select the proper item for your machine. 8) Change the IP address.

• Code: S7-2110
• Display: Fuser Failure: #S7-2110. Turn off then on
• Description: Heater control relay is abnormal.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A).

• Code: U1-2113, U1-2119
• Display: Fuser Unit Failure: #U1-2113. Fuser Unit Failure: #U1-2119.
• Description: The thermistor can’t measure temperature. The hear-roller will not heat-up.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Remove the fuser unit. After openinging the jam cover, check if jammed or wrapped paper is in the fuser unit. 3) If the problem persists, check the following : a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713-001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat(4712-001098) is disconnected. d) Check if the non-contact type thermistor(1404-001453)is broken. 4) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 5) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U1-2115
• Display: Fuser Unit Failure: #U1-2115. Turn off then on.
• Description: The pressure control unit(Cam unit)of the fuser is abnormal.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) If the problem persists, check the following : a) When the side-cover closes, check if the operation sound of the pressure control unit occurs. b) Check if the parts of the pressure control unit are abnormal. – Check if the shape of the CAM-REAR(JC66-03299A)) is broken. – Check if there are abnormal parts of the pressure control unit. c) Check if the fuser-motor is abnormal via SVC mode. (Diagnostics > Engine Diagnostics > Engine Test Routines > 109-0140) 3) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A) 4) If the problem persists, replace the pressure control unit or cam-motor or Main board(JC92-02452A).

• Code: U1-2132, U1-2135
• Display: Fuser Unit Failure: #U1-2132. Fuser Unit Failure: #U1-2135.
• Description: Temperature of the fuser increases abnormally.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After openinging the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the following : a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713-001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat(4712-001098) is disconnected. d) Check if the non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 6) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U1-2141, U1-2142
• Display: Fuser Unit Failure: #U1-2141. Fuser Unit Failure: #U1-2142
• Description: Temperature of the thermistor is higher than the maximum allowable temperature.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the following : a) Check if the non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 6) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U1-2316, U1-2317
• Display: Fuser Unit Failure: #U1-2316. Fuser Unit Failure: #U1-2317
• Description: Temperature of the fuser changes abnormally.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Check if the power voltage is normal. (Is the voltage during the operation+-10% of the rated voltage?) 3) If the problem persists, Check the following : a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713-001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermistat(4712-001098) is disconnected. d) Check if non-contact type thermistor(1404-001453) is broken. 4) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 5) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U1-2335, U1-233A
• Display: Fuser Unit Failure: #U1-2335. Fuser Unit Failure: #U1-233A.
• Description: Temperature of the thermistor is abnormally low.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the following : a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713-001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat(4712-001098) is disconnected. d) Check if the non-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 6) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U1-2337, U1-233D
• Display: Fuser Unit Failure: #U1-2337. Fuser Unit Failure: #U1-233D
• Description: When the fuser warms-up, the temperature of the thermistor is abnormally low.
• Troubleshooting Guides: 1) Turn the machine off. Re-install the fuser unit, then turn the machine on. 2) Check if the power voltage is normal. (Is the voltage during the operation ±10% of the rated voltage?) 3) Remove the fuser unit. After opening the jam cover, check if jammed or wrapped paper is in the fuser unit. 4) If the problem persists, Check the follows. a) Check if the Halogen lamp (110V : 4713-001630 / 220V : 4713-001631) is broken or disconnected. b) Check if the AC connection of the Halogen lamp is disconnected or contaminated. c) Check if the thermostat(4712-001098) is disconnected. d) Check if thenon-contact type thermistor(1404-001453) is broken. 5) If the problem persists, replace the Fuser unit(110V : JC91-01064A, 220V : JC91-01063A). 6) If the problem persists, replace the Main board(JC92-02429A) or FDB board(110V : JC44-00210A, 220V : JC44-00211A), SMPS(110V : JC44-00093A, 220V : JC44-00100A)

• Code: U2-6121, U2-6122, U2-6123
• Display: LSU Failure #U2-6121: Turn off then on. LSU Failure #U2-6122: Turn off then on. LSU Failure #U2-6123: Turn off then on.
• Description: LSU motor does not operate or it operates abnormally. Motor ready signal is abnormal.
• Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up. 2) Print a demo page to check that the machine operates normally. 3) If the problem persists, check the following : a) If the LSU motor makes a sound, i) Enter SVC mode to check the LSU motor ready signal. ( Diagnostics > Engine Diagnostics > Engine Test Routines) • Press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934” and press the “OK” button. ii) Select “LSU Motor1 Run Ready”. ( Diagnostics > Engine Diagnostics > Engine Test Routines > 110-0000) iii) Press ‘Start’ button. Check that the status has changed to ‘Executing -> Low -> High’. iv) If the status has not changed, the motor ready signal is abnormal. Replace the LSU. (JC97-04010A) (Refer to 3.3.5. LSU in chapter 3) b) If the LSU motor does not makes a sound, i) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Check that the LSU motor make a sound after turning the machine on. ii) Turn the machine off and remove the rear cover. Unplug and reconnect the LSU cable on main board. Check that the LSU motor make a sound after turning the machine on. iii) If the LSU cable(JC39-01688A) is defective, replace it. Check that the LSU motor make a sound after turning the machine on. iv) If the problem persists, replace the LSU(JC97-04010A).

• Code: U2-6142, U2-6143
• Display: LSU Failure #U2-6142: Turn off then on. LSU Failure #U2-6143: Turn off then on.
• Description: Hsync signal of the LSU is abnormal.
• Troubleshooting Guides: 1) Turn the machine off then on. Check for the LSU motor operation sound during warm-up. 2) Print a demo page to check that the machine operates normally. 3) If the problem persists, check the following : a) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable. Print a demo page to check that the machine operates normally. b) Turn the machine off and open the side cover. Unplug and reconnect the LSU cable on main board. Print a demo page to check that the machine operates normally. c) If the LSU cable(JC39-01688A) is defective, replace it. Check that the LSU motor makes a sound after turning the machine on. d) If the problem persists, replace the LSU(JC97-04010A).

• Code: U3-3211, U3-3213, U3-3214, U3-3311, U3-3313, U3-3314
• Display: Original paper jam inside of scanner
• Description: Jam has occurred inside the DADF unit.
• Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the DADF regi. sensor(0604-001393) and regi actuator(JC66-03148A). If their operation is abnormal, replace the defective part. 3) If the regi sensor is OK, check the scan sensor(0604-001393) and scan actuator(JC66-03210A). If their operation is abnormal, replace the defective part. 4) Check if the regi. clutch operates normally. Check if the clutch cable is connected correctly. If the clutch(JC47-00033A) is defective, replace it.

• Code: U3-3411, U3-3413, U3-3414
• Display: Original paper jam inside of scanner.
• Description: Jam has occurred inside the DADF unit.
• Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the following: a) Check if the Regi. actuator(JC66-03148A) operates normally. b) Check if the Regi. sensor cable is connected correctly. c) If the connection is OK, replace the Regi. sensor(0604-001393).

• Code: U3-3511, U3-3513, U3-3514
• Display: Original paper jam inside of scanner.
• Description: Jam has occurred inside the DADF unit.
• Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the following: a) Check if the scan actuator(JC66-03210A) operates normally. b) Check if the scan sensor cable is connected correctly. c) If the connection is OK, replace the scan sensor(0604-001393).

• Code: U3-3711, U3-3713, U3-3714
• Display: Original paper jam in the exit area of scanner
• Description: Jam has occurred inside the DADF unit.
• Troubleshooting Guides: 1) Open the DADF cover. If there is jammed paper, remove it. 2) If this error occurs continually, check the following: a) Check if the exit actuator(JC66-03184A) operates normally. b) Check if the exit sensor cable is connected correctly. c) If the connection is OK, replace the exit sensor(0604-001393).

• Code: U3-4210
• Display: Top door of scanner is open.
• Description: DADF cover is open.
• Troubleshooting Guides: 1) Close the DADF cover properly. 2) If this error occurs continually, Check the following: a) Check the DADF cover open sensor(0604-001393) and its harness. If there is a defective part, replace it. b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open(JC63-03273A).

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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