Samsung CLP620ND model and fix error codes list

Samsung CLP620ND model and fix error codes list

– Compatible Printer model: Samsung CLP620ND
– Samsung CLP620ND Error Codes with quick guides:

• Code: 01-000
• Display: Door Open/Check Transfer Belt
• Description: The front cover or the top cover is not securely latched or the transfer belt is not installed.
• Causes: 1. Harness is defective, Connector is not connected properly. 2. Sensor is defective.
• Troubleshooting Guides: 1. Close the front cover or top cover perfectly. 2. If the PTB is not installed, install it. 3. Check the cover switch harness between Main PBA and HVPS. 4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA. 5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

• Code: 01-004
• Display: Paper Jam in MP tray
• Description: At printing, the paper from the MP tray has not reached to the feed sensor within a programmed period of time after pick up.
• Causes: 1. Pickup Clutch does not work. 2. Pickup roller rubber is worn out. 3. Feed Sensor is defective.
• Troubleshooting Guides: 1. Remove the jammed paper in MP tray. 2. Check the MP empty sensor of the Cassette. If it is defective, replace it. 3. If the pick up roller does not rotate, replace the pick up solenoid. 4. Check the feed sensor by using EDC mode after feed a paper from Cassette. Reconnect the harness. If the problem persists, replace the defective part. * Actuator-Feed (JC66-02294A) * Photo-Interrupter (0604-001095)

• Code: 01-005
• Display: Paper jam in tray 1
• Description: At printing, the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick up.
• Causes: 1. Pickup Clutch does not work. 2. Pickup roller rubber is worn out. 3. Feed Sensor is defective.
• Troubleshooting Guides: 1. Take out the cassette and remove the jammed paper. 2. Check if the Guide-adjust is adjusted for paper accurately. 3. Check the separator pad of the cassette. If it become loose or life has expired, replace it. * MEA-HOLDER PAD SHEET (JC97-03077A) 4. If the pick up roller does not rotate, check the MEA-GEAR PICK UP(JC97-02895A) and SOLENOID-PICK UP(JC33-00022A). If it is defective, replace it. 5. If the pick up roller rotates but the paper is not feeding, replace the Feed motor (JC31-00112A). 6. Reconnect connector of CN4,5,9 on HVPS. 7. Reconnect connector of CN1,2 on HVPS and check the flat cable. 8. Check if the life of pick up roller(JC90-00932A) has expired. If so, replace it. After replacing the pick up roller, enter the tech mode and reset the count of the pick up roller. 9. Check Actuator-Feed. If it does not work correctly, check the feed-sensor. 10. Check if the MEA-KNOCK UP PLATE (JC97-02888A) is deformed.

• Code: 01-006, 01-018
• Display: Paper jam in tray 2
• Description: At printing, the paper from the tray2 has not reached to a feed sensor within a programmed period of time after pick up.
• Causes: 1. Pickup Clutch does not work. 2. Pickup roller rubber is worn out. 3. Feed Sensor is defective.
• Troubleshooting Guides: 1. Take out the 2nd cassette and remove the jammed paper. 2. If the pick up roller does not rotate, check the Gear Pick up(JC97-03228A). If it is defective, replace it. 3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(JC97-03270A). 4. Reconnect the CN9 connector on Main PBA. 5. Check the sensor and connector in SCF.

• Code: 01-009
• Display: Paper jam inside of machine
• Description: Paper jam inside of machine 1. At Warm-up, the paper is jamming at Regi sensor or Feed sensor. 2. At printing, the paper is detecting at Regi sensor or Feed sensor continually. 3. At printing, the paper is not detected at exit sensor within a regular time.
• Causes: 1. Feed sensor or Regi Sensor is defective. 2. Exit sensor is defective. 3. Feed Clutch is defective. 4. Regi Clutch is defective.
• Troubleshooting Guides: 1. Check the Spring tension of the Regi. roller and Regi shaft. If the spring is defective, replace it. 2. Replace the actuator fuser and exit sensor. 3. Reconnect the flat cable / exit sensor harness / Feed sensor harness. 4. Check the OPC motor working. / OPC lock. 5. Check PTB working condition, if PTB-Belt is torn.

• Code: 01-010
• Display: Paper jam in exit area
• Description: Paper jam in exit area
• Causes: – If there is no jammed paper but error has occurred at warm-up, exit sensor is defective.
• Troubleshooting Guides: 1. If the actuator fuser sensing part has some problems, replace the actuator fuser and exit sensor. 2. Reconnect the flat cable / Exit sensor harness.

• Code: 01-014
• Display: Paper jam at the bottom of duplex path
• Description: 1. At Warm-up, Duplex Ready sensor has detected the paper. 2. At Printing, Duplex sensor is not off within a programmed period of time after paper moves into duplex path.
• Causes: 1. Check the Duplex Ready Sensor Harness and Connector. 2. Check if the UI message is changed by the Duplex Ready Sensor operation. 3. Check the duplex ready sensor
• Troubleshooting Guides: 1. Open the Front Cover and separate the PTB unit. Remove the Jammed paper. 2. If the paper is not reached to the duplex path after the exit sensor sensing, check the Clutch-BK deve. If it is defective, replace it. 3. Check if exit actuator’s replace time is not accuracy. If so, check if the spring of exit actuator exists or not. 4. Check if exit motor reverses when the paper needs to reload to the printer.

• Code: 01-017
• Display: Output bin Full. Remove paper
• Description: The out-bin full sensor is on for 600ms.
• Causes: 1. Check the Out-Bin Full Sensor Harness and Connector. 2. Check if the UI message is changed by the Out-Bin Full Sensor operation. 3. Check the Out-Bin Full Sensor.
• Troubleshooting Guides: 1. Clear the paper on exit tray. 2. Reconnect the CN3 connector on Main-PBA. 3. Replace the Actuator-Stacker and Actuator-OutFull. * Actuator-Stacker (JC66-02065A) * Actuator-Outfull (JC66-02064A) * Photo-Interrupter (0604-001095)

• Code: 02-000
• Display: Error :#02-000 Please turn off then on.
• Description: At Warm-up, this error has occurred. The machine does not work until power off/on.
• Causes: Fuser Unit is not installed and AC is not supplied to the Heat Lamp.
• Troubleshooting Guides: 1. Turn off the power. And turn on the power. 2. If the problem persists, replace the fuser unit. 3. If the problem persists after replacing the fuser unit, reconnect the CN35 connector on Main-PBA. 4. If the problem persists, replace the Main-PBA.

• Code: 02-001, 02-006
• Display: Error :#02-001 Please turn off then on.
• Description: At Warm-up, this error has occurred. The machine does not work until power off/on.
• Causes: Fuser Unit is not installed and AC is not supplied to the Heat Lamp.
• Troubleshooting Guides: 1. Turn off the power. And turn on the power. 2. Check the connection of the Fuser AC on FDB ‡A. 3. Check the Fuser control harness ‡@. 4. Remove the resistance value of the thermostat. If the value is infinite, replace the thermostat. 5. If the problem persists, replace the Fuser unit. 6. Replace the SMPS board or FDB (Fuser drive board).

• Code: 02-002
• Display: System Error :#02-002 Please turn off then on.
• Description: The fuser unit is overheated. The machine does not work until power off/on.
• Causes: The machine can not control fuser temperature.
• Troubleshooting Guides: 1. Turn off the power. And turn on the power. 2. Replace the Fuser unit. 3. Replace the FDB. 4. Replace the Main-PBA.

• Code: 02-005
• Display: System Error :#02-005 Please turn off then on.
• Description: The ADC port is short.
• Causes: The machine can not control fuser temperature.
• Troubleshooting Guides: 1. Turn the power off then on again. 2. If the problem persists, replace the Main PBA.

Solve Samsung CLP620ND Error codes

• Code: 03-007, 03-008, 03-009
• Display: Error: #03-007 / 008 / 009 Turn off then on
• Description: Motor Signal is abnormal.
• Causes: 1. Harness is defective, Connector is not connected properly. 2. Corresponding motor is defective. 3. Main Board is defective.
• Troubleshooting Guides: 1. Check the motor connector. Reconnect the harness. 2. If the problem persists, replace the BLDC motor. 3. If the problem persists after replacing BLDC motor, replace the Main PBA.

• Code: 03-015
• Display: Error: #03-015 Turn off then on
• Description: Fan does not operate.
• Causes: Fan is defective.
• Troubleshooting Guides: 1. Check the CN17 connector (FAN) on Main PBA. 2. If the FAN is defective, replace it. 3. If the problem persists, replace the Main PBA.

• Code: 04-001, 04-002
• Display: Error: #04-001. Turn off then on. Error: #04-002. Turn off then on.
• Description: Laser beam detect signal has not occurred or is irregular. LSU motor does not operate.
• Causes: 1. Harness is defective, Connector is not connected properly. 2. LSU is defective. 3. Main Board is defective.
• Troubleshooting Guides: 1. Check the LSU connector on Main PBA. Reconnect it. If necessary, replace it. 2. If the problem persists, replace the LSU or Main PBA.

• Code: 06-006, 06-007, 06-020
• Display: Error: # [color] toner
• Description: The toner cartridge is not installed properly or its connector is contaminated. (006 : Write Error / 007 : Communication Error / 020 : Read Error ) 6 : K Cartridge 25 : Cyan Cartridge 26 : Magenta Cartridge 27 : Yellow Cartridge
• Causes: The toner cartridge is not installed properly or its connector is contaminated.
• Troubleshooting Guides: 1. Open the front cover. 2. Reinstall Cartridge. 3. Close the front cover perfectly.

• Code: 12-000, 12-001
• Display: Load [Letter] in Tray 1 Load [Letter] in Tray 2
• Description: The paper in tray is not proper.
• Causes: 1. Check the harness and connector of the Tray1/2 Size Sensor. 2. Tray1/2 Size Sensor is defective.
• Troubleshooting Guides: 1. Pull out Tray1 Cassette. 2. Load [Letter] paper in Tray1 Cassette. 3. Install Tray1 Cassette. 4. If the problem persists, check if Feed-Actuator works correctly. a. Check the spring is put in right place of Actuator Feed. b. Check the connector fits on photo sensor.

• Code: 12-004
• Display: Load [Letter] in MP
• Description: The paper in MP tray is not proper.
• Causes: 1. Check the harness and connector of the MP Size Sensor. 2. MP Size Sensor is defective.
• Troubleshooting Guides: 1. Open MP Tray. 2. Load [Letter] paper in MP Tray.

• Code: 21-002
• Display: Paper Empty in tray1
• Description: There is the paper in tray1 but error message is displayed.
• Causes: 1. Tray1 empty sensor harness is not connected properly. . 2. Empty Sensor is defective.
• Troubleshooting Guides: 1. Check the paper empty sensor connector. Reconnect it. 2. Check the paper empty sensor. If it is defective, replace it. 3. Check if the actuator is broken.

• Code: 21-003
• Display: Pulled Out Tray1 Cassette
• Description: Tray1 cassette is inserted in machine but error message is displayed.
• Causes: 1. The connector of the Tray1 Home Position Sensor is not connected properly. 2. Tray1 Home Position Sensor is defective.
• Troubleshooting Guides: 1. Reinstall the tray1 cassette. 2. Reconnect the / Feed sensor harness. 6p Feed/Tray empty 3.Check the CST Draw connector. Reconnect it.

• Code: 21-010
• Display: Paper Empty in MP tray
• Description: There is the paper in MP tray but error message is displayed.
• Causes: 1. MP Paper Empty Sensor harness is not connected properly. 2. MP Paper Empty Sensor is defective.
• Troubleshooting Guides: 1. Check the MP paper empty sensor connector. Reconnect it. 2. Check the MP paper empty sensor. If it is defective, replace it. 3. Check if the MP Empty actuator is broken.

• Code: 21-018
• Display: Paper Empty in Tray2
• Description: There is the paper in tray2 but error message is displayed.
• Causes: 1. Tray2 empty sensor harness is not connected properly. 2. Empty Sensor is defective.
• Troubleshooting Guides: 1. Check the paper Tray2 empty sensor connector. Reconnect it. 2. Check the paper Tray2 empty sensor. If it is defective, replace it. 3. Check if the Tray2 actuator is broken.

• Code: 21-019
• Display: Pulled Out Tray2 Cassette
• Description: Tray2 cassette is inserted in machine but error message is displayed.
• Causes: 1. The connector of the Tray2 Home Position Sensor is not connected properly. 2. Tray2 Home Position Sensor is defective.
• Troubleshooting Guides: 1. Reinstall the tray2 cassette. 2. Check the Tray2 Open micro sensor connector. Reconnect it. 3. Check the Tray2 Open micro sensor. If it is defective, replace it

• Code: 25-006, 25-007, 25-020
• Display: Error: # [color] toner
• Description: The toner cartridge is not installed properly or its connector is contaminated. (006 : Write Error / 007 : Communication Error / 020 : Read Error ) 6 : K Cartridge 25 : Cyan Cartridge 26 : Magenta Cartridge 27 : Yellow Cartridge
• Causes: The toner cartridge is not installed properly or its connector is contaminated.
• Troubleshooting Guides: 1. Open the front cover. 2. Reinstall Cartridge. 3. Close the front cover perfectly.

• Code: 26-006, 26-007, 26-020
• Display: Error: # [color] toner
• Description: The toner cartridge is not installed properly or its connector is contaminated. (006 : Write Error / 007 : Communication Error / 020 : Read Error ) 6 : K Cartridge 25 : Cyan Cartridge 26 : Magenta Cartridge 27 : Yellow Cartridge
• Causes: The toner cartridge is not installed properly or its connector is contaminated.
• Troubleshooting Guides: 1. Open the front cover. 2. Reinstall Cartridge. 3. Close the front cover perfectly.

• Code: 27-006 27-007, 27-020
• Display: Error: # [color] toner
• Description: The toner cartridge is not installed properly or its connector is contaminated. (006 : Write Error / 007 : Communication Error / 020 : Read Error ) 6 : K Cartridge 25 : Cyan Cartridge 26 : Magenta Cartridge 27 : Yellow Cartridge
• Causes: The toner cartridge is not installed properly or its connector is contaminated.
• Troubleshooting Guides: 1. Open the front cover. 2. Reinstall Cartridge. 3. Close the front cover perfectly.

• Code: 28-001
• Display: Not installed Transfer belt
• Description: The red LED is turning on and the machine does not operate.
• Causes: 1. Transfer belt is not installed properly. 2. Connector pin deformation or damaged harness 3. CRUM PBA or main board malfunction
• Troubleshooting Guides: 1.Check if transfer belt unit is properly installed. 2. Check CRUM PBA connector pins. Replace the CRUM PBA with normal thing and test it. If the CRUM PBA is defective, replace the transfer belt unit or CRUM PBA. 3. Check if the Transfer Belt CRUM Harness is defective and connected on engine board properly. 4. Replace the main board with normal one and test it. If it works replace main board.

• Code: 28-002
• Display: Not Compatible Transfer belt
• Description: The red LED is turning on and the machine does not operate.
• Causes: F/W or Transfer belt CRUM data is not installed correctly.
• Troubleshooting Guides: 1. Reinstall F/W on the printer and check if machine works properly. 2. Replace Transfer belt CRUM and check if machine works properly.

• Code: 28-004
• Display: Replace new Fuser unit
• Description: Fuser unit over a lifetime.
• Causes: Fuser unit over a lifetime.
• Troubleshooting Guides: Replace a current fuser unit with a new one

• Code: 28-005
• Display: Not Installed Fuser Unit
• Description: Fuser unit is not installed properly.
• Causes: Fuser unit is not installed properly.
• Troubleshooting Guides: Install the fuser unit.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

Samsung printer reset software introduction:

Notes before resetting Samsung printer:

– Identify accurate version, serial and crum of Samsung printer.
– How to get Samsung printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Samsung printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.

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