Repair Canon iR C356iF Printer Error Codes Canon Servie Tool

– Printer model: Canon iR C356iF
– Error codes on Canon iR C356iF model and its description:

– Canon iR C356iF printer Error Codes and quick guide to troubleshooting:

Code: E001-A001-05
Description: Fixing Main Thermistor high temperature detection error
Causes: The Fixing Main Thermistor detected 265 deg C or higher for 0.1 sec or longer.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E001-A002-05
Description: Sub Thermistor (Front) high temperature detection error
Causes: The Sub Thermistor (Front) detected 290 deg C or higher for 0.1 sec or longer.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E001-A003-05
Description: Sub Thermistor (Rear) high temperature detection error
Causes: The Sub Thermistor (Rear) detected 290 deg C or higher for 0.1 sec or longer.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E001-A004-05
Description: Fixing Main Thermistor high temperature detection error
Causes: The Fixing Main Thermistor detected 270 deg C or higher.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E001-A005-05
Description: Sub Thermistor (Front) high temperature detection error
Causes: The Sub Thermistor (Front) detected 295 deg C or higher.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E001-A006-05
Description: Sub Thermistor (Rear) high temperature detection error
Causes: The Sub Thermistor (Rear) detected 295 deg C or higher.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E002-A001-05
Description: Fixing Main Thermistor temperature increase detection error
Causes: The Fixing Main Thermistor detected a temperature increase of 1 deg C for less than 5 sec from turning ON the main power until start of PI control.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E002-A002-05
Description: Fixing Main Thermistor open circuit detection error
Causes: The Fixing Main Thermistor detected a temperature of 40 deg C or lower for 3 sec or longer from turning ON the main power until start of PI control.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E002-A003-05
Description: Sub Thermistor (Front) open circuit detection error
Causes: The Sub Thermistor (Front) detected a temperature of 40 deg C or lower for 3 sec or longer from turning ON the main power until start of PI control.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E002-A004-05
Description: Sub Thermistor (Rear) open circuit detection error
Causes: The Sub Thermistor (Rear) detected a temperature of 40 deg C or lower for 3 sec or longer from turning ON the main power until start of PI control.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E003-A001-05
Description: Fixing Main Thermistor low temperature detection error (during printing)
Causes: The Fixing Main Thermistor detected a temperature of 80 deg C or lower for 1 sec or longer from start of PI control until completion of the last rotation (the Fixing Heater is turned OFF) during printing.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E003-A002-05
Description: Sub Thermistor (Front) low temperature detection error
Causes: The Sub Thermistor (Front) detected a temperature of 80 deg C or lower for 1 sec or longer from start of PI control until completion of the last rotation (the Fixing Heater is turned OFF) during printing.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E003-A003-05
Description: Sub Thermistor (Rear) low temperature detection error
Causes: The Sub Thermistor (Rear) detected a temperature of 80 deg C or lower for 1 sec or longer from start of PI control until completion of the last rotation (the Fixing Heater is turned OFF) during printing.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the Low-voltage Power Supply PCB (UN01/J302) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E004-0001-05
Description: Fixing Relay welding detection error
Causes: Zero cross interruption was detected although the Fixing Relay was not turned ON.
Solutions: [Solutions] Check/replace the Low-voltage Power Supply PCB. (UN01) [Caution] Since an electrical trouble due to error in fixing safety circuit relay is the cause of the error, be sure to replace the Low-voltage Power Supply PCB.

Code: E004-0002-05
Description: Main Thermistor and Sub Thermistor (Rear) disconnection detection error
Causes: Connection could not be detected within 0.5 sec when power was supplied to the Fixing Heater.
Solutions: [Related parts] R1.00 – Harness between the Fixing Drawer (DR01/J5401) and the DC Controller PCB (UN04/J134) – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E009-0001-05
Description: Fixing pressure timeout error
Causes: Signal of the Fixing Pressure Release Sensor could not be detected at pressure application operation of the Fixing Pressure Release Cam, and the operation was not completed within 4 sec from the start of counterclockwise rotation of the Fixing Motor.
Solutions: [Related parts] R1.01 – Harness between the DC Controller PCB (UN04/J134) and the Fixing Drawer (DR01/J5401) – Harness between the Fixing Drawer (DR01/J5401) and the Fixing Pressure Release Sensor (PS13/J5403) – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Fixing Pressure Release Sensor (PS13) – Fixing Motor (M04) – Fixing Drive Unit – Fixing Assembly – Low Voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If periodic sound has occurred, check/replace the Fixing Assembly, Low-voltage Power Supply PCB, DC Controller PCB, and related harness. 2. If the Delivery Roller is rotating without noise, or if noise of the gear teeth being improperly meshed has occurred, check/replace the Fixing Drive Unit. 3. If the Delivery Roller is not rotating, check/replace the Fixing Motor, Fixing Drive Unit, Lowvoltage Power Supply PCB, DC Controller PCB, and related harness. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E009-0002-05
Description: Fixing disengagement timeout error
Causes: Signal of the Fixing Pressure Release Sensor could not be detected at pressure release operation of the Fixing Pressure Release Cam, and the operation was not completed within 4 sec from the start of counterclockwise rotation of the Fixing Motor.
Solutions: [Related parts] R1.01 – Harness between the DC Controller PCB (UN04/J134) and the Fixing Drawer (DR01/J5401) – Harness between the Fixing Drawer (DR01/J5401) and the Fixing Pressure Release Sensor (PS13/J5403) – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Harness between the Low-voltage Power Supply PCB (UN01/J315 and J322) and the DC Controller PCB (UN04/J20 and J22) – Fixing Pressure Release Sensor (PS13) – Fixing Motor (M04) – Fixing Drive Unit – Fixing Assembly – Low Voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If periodic sound has occurred, check/replace the Fixing Assembly, Low-voltage Power Supply PCB, DC Controller PCB, and related harness. 2. If the Delivery Roller is rotating without noise, or if noise of the gear teeth being improperly meshed has occurred, check/replace the Fixing Drive Unit. 3. If the Delivery Roller is not rotating, check/replace the Fixing Motor, Fixing Drive Unit, Lowvoltage Power Supply PCB, DC Controller PCB, and related harness. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E009-0003-05
Description: Fixing pressure retry error
Causes: Signal of the Fixing Pressure Release Sensor could not be detected at pressure application operation of the Fixing Pressure Release Cam, and the operation was not completed within 3 times from the start of counterclockwise rotation of the Fixing Motor.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J134) and the Fixing Drawer (DR01/J5401) – Harness between the Fixing Drawer (DR01/J5401) and the Fixing Pressure Release Sensor (PS13/J5403) – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fixing Pressure Release Sensor (PS13) – Fixing Motor (M04) – Fixing Drive Unit – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. Be sure to preferentially check the Fixing Drive Unit. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRE

Code: E009-0004-05
Description: Fixing disengagement retry error
Causes: Signal of the Fixing Pressure Release Sensor could not be detected at pressure release operation of the Fixing Pressure Release Cam, and the operation was not completed within 3 times from the start of counterclockwise rotation of the Fixing Motor.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J134) and the Fixing Drawer (DR01/J5401) – Harness between the Fixing Drawer (DR01/J5401) and the Fixing Pressure Release Sensor (PS13/J5403) – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fixing Pressure Release Sensor (PS13) – Fixing Motor (M04) – Fixing Drive Unit – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. Be sure to preferentially check the Fixing Drive Unit. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E009-0006-05
Description: Fixing pressure timeout error (during disengagement retry)
Causes: At retry of disengagement operation of the Fixing Pressure Release Cam, the Fixing Pressure Release Sensor did not detect engagement state within 4 sec after the start of counterclockwise rotation of the Fixing Motor.
Solutions: [Related parts] R1.01 – Harness between the DC Controller PCB (UN04/J134) and the Fixing Drawer (DR01/J5401) – Harness between the Fixing Drawer (DR01/J5401) and the Fixing Pressure Release Sensor (PS13/J5403) – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fixing Pressure Release Sensor (PS13) – Fixing Motor (M04) – Fixing Drive Unit – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. Be sure to preferentially check the Fixing Drive Unit. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E010-0001-05
Description: Bk Drum_ITB Motor error
Causes: It did not become the specified speed for 500 consecutive msec although 1000 msec have passed from the startup of the Bk Drum_ITB Motor in the Main Drive Unit. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the Bk Drum_ITB Motor (M02/J5702) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – Bk Drum_ITB Motor (M02) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harnesses from the Bk Drum_ITB Motor to the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the Bk Drum_ITB Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E010-0002-05
Description: Bk Drum_ITB Motor error
Causes: The specified speed could not be detected for 500 consecutive msec although it became the specified speed at least once from the startup of the Bk Drum_ITB Motor in the Main Drive Unit.
Solutions: [Related parts] R1.00 – Harness between the Bk Drum_ITB Motor (M02/J5702) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – Bk Drum_ITB Motor (M02) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harnesses from the Bk Drum_ITB Motor to the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the Bk Drum_ITB Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E010-0003-05
Description: Bk Drum_ITB Motor error
Causes: There was no FG signal input for 300 msec from the startup of the Bk Drum_ITB Motor in the Main Drive Unit.
Solutions: [Related parts] R1.00 – Harness between the Bk Drum_ITB Motor (M02/J5702) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – Bk Drum_ITB Motor (M02) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harnesses from the Bk Drum_ITB Motor to the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the Bk Drum_ITB Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E012-0001-05
Description: CL Drum Motor error
Causes: It did not become the specified speed for 500 consecutive msec although 1000 msec have passed from the startup of the CL Drum Motor in the Main Drive Unit. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the CL Drum Motor (M01/J5701) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – CL Drum Motor (M01) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the CL Drum Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the CL Drum Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E012-0002-05
Description: CL Drum Motor error
Causes: The specified speed could not be detected for 500 consecutive msec although it became the specified speed at least once from the startup of the CL Drum Motor in the Main Drive Unit.
Solutions: [Related parts] R1.00 – Harness between the CL Drum Motor (M01/J5701) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – CL Drum Motor (M01) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the CL Drum Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the CL Drum Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E012-0003-05
Description: CL Drum Motor error
Causes: There was no FG signal input for 300 msec from the startup of the CL Drum Motor in the Main Drive Unit.
Solutions: [Related parts] R1.00 – Harness between the CL Drum Motor (M01/J5701) and the DC Controller PCB (UN04/J140) – Fuse in the Low-voltage Power Supply PCB (UN01/FU14) – CL Drum Motor (M01) – Main Drive Unit – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the CL Drum Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the Low-voltage Power Supply PCB using a tester. a. If power is flowing to it (the measurement value is less than 1 ohm), 1. Replace the CL Drum Motor. 2. Replace the DC Controller PCB. b. If the power is not flowing to it (the measurement value is 1 ohm or higher), replace the Lowvoltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E014-0001-05
Description: Fixing Motor error
Causes: It did not become the specified speed for 500 consecutive msec although 1000 msec have passed from the startup of the Fixing Motor. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fuse in the DC Controller PCB (UN04/FU1) – Fixing Motor (M04) – Idler Gear in the Fixing Assembly – Pressure Roller Gear in the Fixing Assembly – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the Fixing Assembly is pushed into the host machine so the handle is locked and there is no backlash while it is installed. 2. Remove the Fixing Assembly, and rotate the Idler Gear and the Pressure Roller Gear by hand to check visually that there is no bent or missing teeth or abnormal abrasion (edge of the gear is no longer tooth-shaped). 3. Replace the Fixing Assembly. 4. Check the harness between the DC Controller PCB and the Fixing Motor. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Fixing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E014-0002-05
Description: Fixing Motor error
Causes: The specified speed could not be detected for 500 consecutive msec although it became the specified speed at least once from the startup of the Fixing Motor. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fuse in the DC Controller PCB (UN04/FU1) – Fixing Motor (M04) – Idler Gear in the Fixing Assembly – Pressure Roller Gear in the Fixing Assembly – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the Fixing Assembly is pushed into the host machine so the handle is locked and there is no backlash while it is installed. 2. Remove the Fixing Assembly, and rotate the Idler Gear and the Pressure Roller Gear by hand to check visually that there is no bent or missing teeth or abnormal abrasion (edge of the gear is no longer tooth-shaped). 3. Replace the Fixing Assembly. 4. Check the harness between the DC Controller PCB and the Fixing Motor. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Fixing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E014-0003-05
Description: Fixing Motor error
Causes: There was no FG signal input for 300 msec from the startup of the Fixing Motor. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J135) and the Fixing Motor (M04/J5412) – Fuse in the DC Controller PCB (UN04/FU1) – Fixing Motor (M04) – Idler Gear in the Fixing Assembly – Pressure Roller Gear in the Fixing Assembly – Fixing Assembly – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the Fixing Assembly is pushed into the host machine so the handle is locked and there is no backlash while it is installed. 2. Remove the Fixing Assembly, and rotate the Idler Gear and the Pressure Roller Gear by hand to check visually that there is no bent or missing teeth or abnormal abrasion (edge of the gear is no longer tooth-shaped). 3. Replace the Fixing Assembly. 4. Check the harness between the DC Controller PCB and the Fixing Motor. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Fixing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRA

Code: E020-01A8-05
Description: ATR Sensor (Y) output error
Causes: The output value of the ATR Sensor (Y) in the Drum Unit (Y) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times during printing.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (Y) (UN34/J6021) and the Drum Unit Memory PCB (Y) – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (Y) (UN08/ J6001) – ATR Sensor (Y) (UN34) – Drum Unit (Y) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Y) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-01B8-05
Description: ATR Sensor (Y) output error
Causes: a. The output value of the ATR Sensor (Y) in the Drum Unit (Y) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times at initialization. b. The output value did not exceed 140 although the control voltage of the ATR Sensor (Y) in the Drum Unit (Y) was increased to 248 or higher, or it did not fall below 140 although the voltage was decreased to 8 at initialization.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (Y) (UN34/J6021) and the Drum Unit Memory PCB (Y) – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (Y) (UN08/ J6001) – ATR Sensor (Y) (UN34) – Drum Unit (Y) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Y) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-01C0-05
Description: Error in take-up of Sealing Member (Y)
Causes: The patch output value (SigR) failed to be 230 or less during initialization of the Drum Unit (Y).
Solutions: [Solutions] Check/replace the Drum Unit (Y).

Code: E020-01F0-05
Description: Error in toner density (Y) at communication failure of the Drum Unit Memory PCB (Y)
Causes: Communication between the DC Controller PCB and the Drum Unit Memory PCB (Y) was not available, and the output value (SigR) of the ATR Sensor (Y) did not fall within the range from 50 or higher to 800 or less for 2 consecutive times.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (Y) (UN08/ J6001) – Drum Unit (Y) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Y) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-02A8-05
Description: ATR Sensor (M) output error
Causes: The output value of the ATR Sensor (M) in the Drum Unit (M) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times during printing.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (M) (UN35/J6022) and the Drum Unit Memory PCB (M) (UN13/ J6012) – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (M) (UN09/ J6002) – ATR Sensor (M) (UN35) – Drum Unit (M) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (M) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-02B8-05
Description: ATR Sensor (M) output error
Causes: a. The output value of the ATR Sensor (M) in the Drum Unit (M) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times at initialization. b. The output value did not exceed 140 although the control voltage of the ATR Sensor (M) in the Drum Unit (M) was increased to 248 or higher, or it did not fall below 140 although the voltage was decreased to 8 at initialization.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (M) (UN35/J6022) and the Drum Unit Memory PCB (M) (UN13/ J6012) – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (M) (UN09/ J6002) – ATR Sensor (M) (UN35) – Drum Unit (M) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (M) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-02C0-05
Description: Error in take-up of Sealing Member (M)
Causes: The patch output value (SigR) failed to be 230 or less during initialization of the Drum Unit (M).
Solutions: [Solutions] Check/replace the Drum Unit (M).

Code: E020-02F0-05
Description: Error in toner density (M) at communication failure of the Drum Unit Memory PCB (M)
Causes: Communication between the DC Controller PCB and the Drum Unit Memory PCB (M) was not available, and the output value (SigR) of the ATR Sensor (M) did not fall within the range from 50 or higher to 800 or less for 2 consecutive times.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J160) and the Drum Unit Relay PCB (M) (UN09/ J6002) – Drum Unit (M) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (M) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-03A8-05
Description: ATR Sensor (C) output error
Causes: The output value of the ATR Sensor (C) in the Drum Unit (C) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times during printing.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (C) (UN36/J6023) and the Drum Unit Memory PCB (C) (UN14/ J6013) – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (C) (UN10/ J6003) – ATR Sensor (C) (UN36) – Drum Unit (C) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (C) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-03B8-05
Description: ATR Sensor (C) output error
Causes: a. The output value of the ATR Sensor (C) in the Drum Unit (C) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times at initialization. b. The output value did not exceed 140 although the control voltage of the ATR Sensor (C) in the Drum Unit (C) was increased to 248 or higher, or it did not fall below 140 although the voltage was decreased to 8 at initialization.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (C) (UN36/J6023) and the Drum Unit Memory PCB (C) (UN14/ J6013) – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (C) (UN10/ J6003) – ATR Sensor (C) (UN36) – Drum Unit (C) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (C) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-03C0-05
Description: Error in take-up of Sealing Member (C)
Causes: The patch output value (SigR) failed to be 900 or less during initialization of the Drum Unit (C).
Solutions: [Solutions] Check/replace the Drum Unit (C).

Code: E020-03F0-05
Description: Error in toner density (C) at communication failure of the Drum Unit Memory PCB (C)
Causes: Communication between the DC Controller PCB and the Drum Unit Memory PCB (C) was not available, and the output value (SigR) of the ATR Sensor (C) did not fall within the range from 50 or higher to 800 or less for 2 consecutive times.
Solutions: [Related parts] – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (Y) (UN10/ J6003) – Drum Unit (C) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (C) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-04A8-05
Description: ATR Sensor (Bk) output error
Causes: The output value of the ATR Sensor (Bk) in the Drum Unit (Bk) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times during printing.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (Bk) (UN37/J6024) and the Drum Unit Memory PCB (Bk) (UN15/J6014) – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (Bk) (UN11/ J6004) – ATR Sensor (Bk) (UN37) – Drum Unit (Bk) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Bk) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-04B8-05
Description: ATR Sensor (Bk) output error
Causes: a. The output value of the ATR Sensor (Bk) in the Drum Unit (Bk) did not fall within the range from 10 or higher to 990 or less for 2 consecutive times at initialization. b. The output value did not exceed 140 although the control voltage of the ATR Sensor (Bk) in the Drum Unit (Bk) was increased to 248 or higher, or it did not fall below 140 although the voltage was decreased to 8 at initialization.
Solutions: [Related parts] R1.00 – Harness between the ATR Sensor (Bk) (UN37/J6024) and the Drum Unit Memory PCB (Bk) (UN15/J6014) – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (Bk) (UN11/ J6004) – ATR Sensor (Bk) (UN37) – Drum Unit (Bk) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Bk) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E020-04C0-05
Description: Error in take-up of Sealing Member (Bk)
Causes: The patch output value (SigR) failed to be 900 or less during initialization of the Drum Unit (Bk).
Solutions: [Solutions] Check/replace the Drum Unit (Bk).

Code: E020-04F0-05
Description: Error in toner density (Bk) at communication failure of the Drum Unit Memory PCB (Bk)
Causes: Communication between the DC Controller PCB and the Drum Unit Memory PCB (Bk) was not available, and the output value (SigR) of the ATR Sensor (Bk) did not fall within the range from 50 or higher to 800 or less for 2 consecutive times.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J162) and the Drum Unit Relay PCB (Bk) (UN11/ J6004) – Drum Unit (Bk) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Bk) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0001-05
Description: Developing Motor error
Causes: It did not become the specified speed for 500 consecutive msec although 1000 msec have passed from the startup of the Developing Motor. (The detection timing varies depending on the paper feed conditions.)
Solutions: [Related parts] R1.00 – Harness between the Developing Motor (M03/J5703) and the DC Controller PCB (UN04/J142) – Fuse in the DC Controller PCB (UN04/FU4) – Developing Motor (M03) – Main Drive Unit – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the Developing Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Developing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0002-05
Description: Developing Motor error
Causes: The specified speed could not be detected for 500 consecutive msec although it became the specified speed at least once from the startup of the Developing Motor.
Solutions: [Related parts] R1.00 – Harness between the Developing Motor (M03/J5703) and the DC Controller PCB (UN04/J142) – Fuse in the DC Controller PCB (UN04/FU4) – Developing Motor (M03) – Main Drive Unit – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the Developing Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Developing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0003-05
Description: Developing Motor error
Causes: There was no FG signal input for 300 msec from the startup of the Developing Motor.
Solutions: [Related parts] R1.00 – Harness between the Developing Motor (M03/J5703) and the DC Controller PCB (UN04/J142) – Fuse in the DC Controller PCB (UN04/FU4) – Developing Motor (M03) – Main Drive Unit – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check whether the gears of the Main Drive Unit can be rotated by hand. a. If they cannot be rotated, replace the Main Drive Unit. b. If they can be rotated, check the harness between the Developing Motor and the DC Controller PCB. 2. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Developing Motor. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0120-05
Description: Developing Screw rotation detection error (Y)
Causes: The difference between the maximum and the minimum of sampling values detected by the ATR Sensor (Y) in the Drum Unit (Y) was 0.5 V or less.
Solutions: [Related parts] R1.00 – Harness between the Drum Unit Relay PCB (Y) (UN08/J6001) and the DC Controller PCB (UN04/ J160) – Drum Unit Relay PCB (Y) (UN08) – Drum Unit Memory PCB (Y) (UN12) – Drum Unit (Y) – DC Controller PCB (UN04) – Main Drive Unit [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Y) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0220-05
Description: Developing Screw rotation detection error (M)
Causes: The difference between the maximum and the minimum of sampling values detected by the ATR Sensor (M) in the Drum Unit (M) was 0.5 V or less.
Solutions: [Related parts] R1.00 – Harness between the Drum Unit Relay PCB (M) (UN09/J6002) and the DC Controller PCB (UN04/ J160) – Drum Unit Relay PCB (M) (UN09) – Drum Unit Memory PCB (M) (UN13) – Drum Unit (M) – DC Controller PCB (UN04) – Main Drive Unit [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (M) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0320-05
Description: Developing Screw rotation detection error (C)
Causes: The difference between the maximum and the minimum of sampling values detected by the ATR Sensor (C) in the Drum Unit (C) was 0.5 V or less.
Solutions: [Related parts] R1.00 – Harness between the Drum Unit Relay PCB (C) (UN10/J6003) and the DC Controller PCB (UN04/ J162) – Drum Unit Relay PCB (C) (UN10) – Drum Unit Memory PCB (C) – Drum Unit (C) – DC Controller PCB (UN04) – Main Drive Unit [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (C) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E021-0420-05
Description: Developing Screw rotation detection error (Bk)
Causes: The difference between the maximum and the minimum of sampling values detected by the ATR Sensor (Bk) in the Drum Unit (Bk) was 0.5 V or less.
Solutions: [Related parts] R1.00 – Harness between the Drum Unit Relay PCB (Bk) (UN11/J6004) and the DC Controller PCB (UN04/J162) – Drum Unit Relay PCB (Bk) (UN11) – Drum Unit Memory PCB (Bk) (UN15) – Drum Unit (Bk) – DC Controller PCB (UN04) – Main Drive Unit [Solutions] Perform the following in the order while checking whether the error is cleared. 1. If the Drum Unit Memory PCB (Bk) is soiled, clean it with a blower. 2. Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E025-0110-05
Description: Bottle Motor (YM) error (Y)
Causes: The Bottle Rotation Sensor (Y) did not detect rotation for 5 times in a row although 1.5 sec (2 sec in the case of right before replacement of the Toner Container) has passed after the Bottle Motor (YM) was turned ON.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J155) and the Bottle Motor (YM) (M09/J6301) – Harness between the DC Controller PCB (UN04/J151) and the Bottle Rotation Sensor (Y) (PS06/ J5301) – Bottle Rotation Sensor (Y) (PS06) – Bottle Drive Unit (YM) – Toner Container (Y) – Hopper Unit (Y) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [CAUTION] Be sure to turn over the Door Lock Lever when removing the Bottle Drive Unit (YM) and rotating the drive section by hand. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E025-0168-05
Description: No toner detection error (Y)
Causes: – The state without toner was detected although the recovery sequence was performed for 5 times after replacement of the Toner Container (Y). * – The recovery sequence was repeated with no toner in the container. * In platform V3.6 and later, error caused by this event will not occur.
Solutions: [Related parts] R1.00 – Main Drive Unit – Hopper Unit (Y) – Toner Bottle Mount Unit (Y) – Drum Unit (Y) – Toner Container (Y) [Solutions] Be sure to perform the following procedure. 1. Shake the Toner Container 10 times, and then insert it into the host machine. 2. Check/replace the related harness/cable, connector and parts. [Reference] If a user inserts an empty Toner Container (Y) repeatedly, the error may occur.

Code: E025-0210-05
Description: Bottle Motor (YM) error (M)
Causes: The Bottle Rotation Sensor (M) did not detect rotation for 5 times in a row although 1.5 sec (2 sec in the case of right before replacement of the Toner Container) has passed after the Bottle Motor (YM) was turned ON.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J155) and the Bottle Motor (YM) (M09/J6301) – Harness between the DC Controller PCB (UN04/J151) and the Bottle Rotation Sensor (M) (PS07/ J5302) – Bottle Rotation Sensor (M) (PS07) – Bottle Drive Unit (YM) – Toner Container (M) – Hopper Unit (M) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [CAUTION] Be sure to turn over the Door Lock Lever when removing the Bottle Drive Unit (YM) and rotating the drive section by hand. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E025-0268-05
Description: No toner detection error (M)
Causes: – The state without toner was detected although the recovery sequence was performed for 5 times after replacement of the Toner Container (M). * – The recovery sequence was repeated with no toner in the container. * In platform V3.6 and later, error caused by this event will not occur.
Solutions: [Related parts] R1.00 – Main Drive Unit – Hopper Unit (M) – Toner Bottle Mount Unit (M) – Drum Unit (M) – Toner Container (M) [Solutions] Be sure to perform the following procedure. 1. Shake the Toner Container 10 times, and then insert it into the host machine. 2. Check/replace the related harness/cable, connector and parts. [Reference] If a user inserts an empty Toner Container (M) repeatedly, the error may occur.

Code: E025-0310-05
Description: Bottle Motor (CK) error (C)
Causes: The Bottle Rotation Sensor (C) did not detect rotation for 5 times in a row although 1.5 sec (2 sec in the case of right before replacement of the Toner Container) has passed after the Bottle Motor (CK) was turned ON.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J155) and the Bottle Motor (CK) (M10/J6302) – Harness between the DC Controller PCB (UN04/J151) and the Bottle Rotation Sensor (M) (PS08/ J5303) – Bottle Rotation Sensor (C) (PS08) – Bottle Drive Unit (CK) – Toner Container (C) – Hopper Unit (C) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [CAUTION] Be sure to turn over the Door Lock Lever when removing the Bottle Drive Unit (CK) and rotating the drive section by hand. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E025-0368-05
Description: No toner detection error (C)
Causes: – The state without toner was detected although the recovery sequence was performed for 5 times after replacement of the Toner Container (C). * – The recovery sequence was repeated with no toner in the container. * In platform V3.6 and later, error caused by this event will not occur.
Solutions: [Related parts] R1.00 – Main Drive Unit – Hopper Unit (C) – Toner Bottle Mount Unit (C) – Drum Unit (C) – Toner Container (C) [Solutions] Be sure to perform the following procedure. 1. Shake the Toner Container 10 times, and then insert it into the host machine. 2. Check/replace the related harness/cable, connector and parts. [Reference] If a user inserts an empty Toner Container (C) repeatedly, the error may occur.

Code: E025-0410-05
Description: Bottle Motor (CK) error (Bk)
Causes: The Bottle Rotation Sensor (Bk) did not detect rotation for 5 times in a row although 1.5 sec (2 sec in the case of right before replacement of the Toner Container) has passed after the Bottle Motor (CK) was turned ON.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J155) and the Bottle Motor (CK) (M10/J6302) – Harness between the DC Controller PCB (UN04/J151) and the Bottle Rotation Sensor (Bk) (PS09/J5304) – Bottle Rotation Sensor (Bk) (PS09) – Bottle Drive Unit (CK) – Toner Container (Bk) – Hopper Unit (Bk) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [CAUTION] Be sure to turn over the Door Lock Lever when removing the Bottle Drive Unit (CK) and rotating the drive section by hand. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E025-0468-05
Description: No toner detection error (Bk)
Causes: – The state without toner was detected although the recovery sequence was performed for 5 times after replacement of the Toner Container (Bk). * – The recovery sequence was repeated with no toner in the container. * In platform V3.6 and later, error caused by this event will not occur.
Solutions: [Related parts] R1.00 – Main Drive Unit – Hopper Unit (Bk) – Toner Bottle Mount Unit (Bk) – Drum Unit (Bk) – Toner Container (Bk) [Solutions] Be sure to perform the following procedure. 1. Shake the Toner Container 10 times, and then insert it into the host machine. 2. Check/replace the related harness/cable, connector and parts. [Reference] If a user inserts an empty Toner Container (Bk) repeatedly, the error may occur.

Code: E029-5008-05
Description: Registration Patch Sensor (Front) light intensity error
Causes: The background regular reflection output of the Registration Patch Sensor at the front side did not fall within the specified range for 2 consecutive times at initialization.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J170) and the Registration Patch Sensor Unit (Front) (UN31/J5603) – Registration Patch Sensor Unit (Front) (UN31) – Registration Patch Sensor Unit (Front) Shutter – Registration Shutter Solenoid (SL03) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. Check the background regular reflection output value (front) in COPIER (level 2)> DISPLAY> DENS> P-B-P-C. a. If the value is less than 10, 1. Check if the sensor window of the Registration Patch Sensor Unit (Front) is soiled. If it is soiled, clean it with a blower. 2. Check that the Registration Patch Sensor Unit (Front) Shutter is properly installed and it is not damaged or deformed. If it is deformed or damaged, replace the Registration Patch Sensor Unit (Front). 3. Check the operation of the Registration Shutter Solenoid. 3-1. If the Registration Shutter Solenoid moves, 3-1-1. Replace the Registration Patch Sensor Unit (Front). 3-1-2. Replace the DC Controller PCB. 3-2. If the solenoid does not move, replace the Registration Shutter Solenoid. b. If the value is above 250, 1. Check the harness between the Registration Patch Sensor Unit (Front) and the DC Controller PCB. 2. Replace the harness between the Registration Patch Sensor Unit (Front) and the DC Controller PCB. 3. Replace the Registration Patch Sensor Unit (Front). 4. Replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E029-7008-05
Description: Registration Patch Sensor (Rear) light intensity error
Causes: The background regular reflection output of the Registration Patch Sensor at the rear side did not fall within the specified range for 2 consecutive times at initialization.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J170) and the Registration Patch Sensor Unit (Rear) (UN32/J5604) – Registration Patch Sensor Unit (Rear) (UN32) – Registration Patch Sensor Unit (Rear) Shutter – Registration Shutter Solenoid (SL03) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. Check the background regular reflection output value (rear) in COPIER (level 2)> DISPLAY> DENS> P-B-P-Y. a. If the value is less than 10, 1. Check if the sensor window of the Registration Patch Sensor Unit (Rear) is soiled. If it is soiled, clean it with a blower. 2. Check that the Registration Patch Sensor Unit (Rear) Shutter is properly installed and it is not damaged or deformed. If it is deformed or damaged, replace the Registration Patch Sensor Unit (Rear). 3. Check the operation of the Registration Shutter Solenoid. 3-1. If the Registration Shutter Solenoid moves, 3-1-1. Replace the Registration Patch Sensor Unit (Rear). 3-1-2. Replace the DC Controller PCB. 3-2. If the solenoid does not move, replace the Registration Shutter Solenoid. b. If the value is above 250, 1. Check the harness between the Registration Patch Sensor Unit (Rear) and the DC Controller PCB. 2. Replace the harness between the Registration Patch Sensor Unit (Rear) and the DC Controller PCB. 3. Replace the Registration Patch Sensor Unit (Rear). 4. Replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E073-0001-05
Description: Interlock error
Causes: No detection of Interlock (24 V) although all the Doors (Front Cover and Right Cover) of the host machine were closed.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J24) and the Interlock Switch 2 (SW03) – Harness between the DC Controller PCB (UN04/J20) and the Low-voltage Power Supply PCB (UN01/J315) – Front Cover/Right Cover – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the Front Cover/Right Cover is closed. 2. Visually check that the Interlock Switch 2 are turned ON/OFF by opening/closing the Front Cover/Right Cover. 3. Check that the harness between the Interlock Switch 2 and the DC Controller PCB is not shortcircuited (the harness does not come in contact with the plate while the cable sheath is peeled). 4. Disconnect the connector (J24) of the DC Controller while the Front Cover and the Right Cover are closed, and measure the resistance value between the connectors J24/1-pin and the J24/3- pin on the J24 harness side using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the DC Controller PCB. 2. Replace the Low-voltage Power Supply PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the harness between the Interlock Switch 2 and the DC Controller PCB. 5. Check the harness between the Low-voltage Power Supply PCB and the DC Controller PCB. 6. Replace the DC Controller PCB. 7. Replace the Low-voltage Power Supply PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E074-0000-05
Description: Primary Transfer Roller disengagement control error
Causes: Signal was not detected although the ITB Pressure Release Switch was turned ON/OFF for 6 times.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J162) and the ITB Pressure Release Switch (SW07/J6005) – Harness between the DC Controller PCB (UN04/J140) and the Primary Transfer Separation Solenoid (SL01/J5708) – Fuse in the DC Controller PCB (UN04/FU07) – ITB Guide Rail – Main Drive Unit – ITB Unit – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the ITB Unit is installed in the machine. 2. Replace the ITB Unit. 3. Check the harness between the DC Controller PCB and the ITB Pressure Release Switch. 4. Check the harness between the DC Controller PCB and the Primary Transfer Separation Solenoid. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the ITB Guide Rail (Front/Rear). 2. Replace the Main Drive Unit. 3. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E074-0002-05
Description: Error in Primary Transfer Roller operation
Causes: The ITB Pressure Release Switch could not detect the engagement operation within the specified period of time at engagement operation of the Primary Transfer Roller.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J162) and the ITB Pressure Release Switch (SW07/J6005) – Harness between the DC Controller PCB (UN04/J140) and the Primary Transfer Separation Solenoid (SL01/J5708) – Fuse in the DC Controller PCB (UN04/FU07) – ITB Guide Rail – Main Drive Unit – ITB Unit – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the ITB Unit is installed in the machine. 2. Replace the ITB Unit. 3. Check the harness between the DC Controller PCB and the ITB Pressure Release Switch. 4. Check the harness between the DC Controller PCB and the Primary Transfer Separation Solenoid. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the ITB Guide Rail (Front/Rear). 2. Replace the Main Drive Unit. 3. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E100-0001-05
Description: BD error
Causes: The BD lock was unlocked although it had been locked once.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Flexible Cable between the Main Controller PCB (UN81/J7002) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Interlock Switch 2 (SW03) – Front Cover/Right Cover – Y/M/C/Bk Laser Driver PCB (UN05) – Laser Scanner Unit – DC Controller PCB (UN04) – Main Controller PCB (UN81) – Low Voltage Power Supply PCB (UN01) [Solutions] 1. Check/replace the related harness/cable, connector and parts. 2. After replacement of the Laser Driver PCB, execute ‘Settings/Registration> Adjustment/ Maintenance> Adjust Image Quality> Auto Correct Color Mismatch’. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E102-0001-05
Description: EEPROM error
Causes: An error has occurred in EEPROM of the Laser Scanner.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Flexible Cable between the Main Controller PCB (UN81/J7002) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Interlock Switch 2 (SW03) – Y/M/C/Bk Laser Driver PCB (UN05) – Laser Scanner Unit – DC Controller PCB (UN04) – Main Controller PCB (UN81) – Low Voltage Power Supply PCB (UN01) [Solutions] 1. Check/replace the related harness/cable, connector and parts. 2. After replacement of the Laser Driver PCB, execute ‘Settings/Registration> Adjustment/ Maintenance> Adjust Image Quality> Auto Correct Color Mismatch’. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E110-0001-05
Description: Scanner Motor error
Causes: The speed was not locked by FG control within 10 sec after startup of Scanner Motor.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Flexible Cable between the Main Controller PCB (UN81/J7002) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Interlock Switch 2 (SW03) – Front Cover/Right Cover – Y/M/C/Bk Laser Driver PCB (UN05) – Laser Scanner Unit – DC Controller PCB (UN04) – Main Controller PCB (UN81) – Low Voltage Power Supply PCB (UN01) [Solutions] 1. Check/replace the related harness/cable, connector and parts. 2. After replacement of the Laser Driver PCB, execute ‘Settings/Registration> Adjustment/ Maintenance> Adjust Image Quality> Auto Correct Color Mismatch’. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E110-0002-05
Description: Scanner Motor error
Causes: The speed was not locked by BD control within 10 sec after startup of Scanner Motor.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Flexible Cable between the Main Controller PCB (UN81/J7002) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Interlock Switch 2 (SW03) – Front Cover/Right Cover – Y/M/C/Bk Laser Driver PCB (UN05) – Laser Scanner Unit – DC Controller PCB (UN04) – Main Controller PCB (UN81) – Low Voltage Power Supply PCB (UN01) [Solutions] 1. Check/replace the related harness/cable, connector and parts. 2. After replacement of the Laser Driver PCB, execute ‘Settings/Registration> Adjustment/ Maintenance> Adjust Image Quality> Auto Correct Color Mismatch’. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRE

Code: E110-0003-05
Description: Scanner Motor error
Causes: The phase was not locked by BD control within 10 sec after startup of Scanner Motor.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Flexible Cable between the Main Controller PCB (UN81/J7002) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Interlock Switch 2 (SW03) – Front Cover/Right Cover – Y/M/C/Bk Laser Driver PCB (UN05) – Laser Scanner Unit – DC Controller PCB (UN04) – Main Controller PCB (UN81) – Low Voltage Power Supply PCB (UN01) [Solutions] 1. Check/replace the related harness/cable, connector and parts. 2. After replacement of the Laser Driver PCB, execute ‘Settings/Registration> Adjustment/ Maintenance> Adjust Image Quality> Auto Correct Color Mismatch’. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E110-0005-05
Description: Scanner Motor error
Causes: GBD signal was not detected although a specified period of time had passed after startup.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – Main Controller PCB (UN81) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E193-0000-05
Description: Communication error
Causes: NACK was received twice at communication retry of image ASIC.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – Main Controller PCB (UN81) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E193-0101-05
Description: Communication error
Causes: There was no response at communication retry of image ASIC.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – Main Controller PCB (UN81) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E193-0F00-05
Description: Communication error
Causes: Image ASIC could not be sent due to insufficient software memory.
Solutions: [Solutions] Turn OFF and then ON the main power. [Reference] Data (device information) is reset by turning OFF and then ON the main power.

Code: E196-0000-05 … E196-0102-05
Description: EEPROM communication error
Causes: The NACK (a negative reply sent by the reception side to the sending side) was received for 3 times in communication from the DC Controller PCB (CPU) to the DCON EEPROM on the DC Controller PCB.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Harness between the DC Controller PCB (UN04/J184) and the Developing High-voltage PCB (UN06/J241) – Y/M/C/Bk Laser Driver PCB (UN05) – Developing High-voltage PCB (UN06) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E196-010F-05
Description: EEPROM communication error
Causes: The number of read/write job data to the SCNR EEPROM (device information) exceeded 100.
Solutions: [Solutions] Turn OFF and then ON the main power. [Reference] Data (device information) is reset by turning OFF and then ON the main power.

Code: E196-020F-05 … E196-050F-05
Description: EEPROM communication error
Causes: The number of read/write job data (device information) to the PCRG (Y) EEPROM exceeded the specified value.
Solutions: [Solutions] Turn OFF and then ON the main power. [Reference] Data (device information) is reset by turning OFF and then ON the main power.

Code: E196-0800-05 … E196-0802-05
Description: EEPROM communication error
Causes: The NACK (a negative reply sent by the reception side to the sending side) was received for 3 times in communication from the DC Controller PCB (CPU) to the HVT EEPROM.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J110) and the Y/M/C/Bk Laser Driver PCB (UN05/J202) – Harness between the DC Controller PCB (UN04/J184) and the Developing High-voltage PCB (UN06/J241) – Y/M/C/Bk Laser Driver PCB (UN05) – Developing High-voltage PCB (UN06) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E196-080F-05
Description: EEPROM communication error
Causes: The number of read/write job data to the HVT EEPROM (device information) exceeded 100.
Solutions: [Solutions] Turn OFF and then ON the main power. [Reference] Data (device information) is reset by turning OFF and then ON the main power.

Code: E196-090F-05
Description: EEPROM communication error
Causes: The number of read/write job data (device information) to the PCRG (Bk) EEPROM exceeded the specified value.
Solutions: [Solutions] Turn OFF and then ON the main power. [Reference] Data (device information) is reset by turning OFF and then ON the main power.

Code: E197-0000-05 … E197-0F00-05
Description: Communication error
Causes: Although access to KONA1 (ASIC) in the DC Controller PCB from the DC Controller PCB (CPU) was performed, the NACK (a negative reply sent by the reception side to the sending side) was received for 2 times.
Solutions: [Solutions] Check/replace the DC Controller PCB (UN04). [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-1000-05
Description: Communication error
Causes: Although access to KONA2 (ASIC) in the DC Controller PCB from the DC Controller PCB (CPU) was performed, the NACK (a negative reply sent by the reception side to the sending side) was received for 2 times.
Solutions: [Solutions] Check/replace the DC Controller PCB (UN04). [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-1101-05
Description: Communication error
Causes: Timeout error was detected at load control ASIC communication. (KONA2)
Solutions: [Solutions] Check/replace the DC Controller PCB (UN04). [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-1F00-05
Description: Communication error
Causes: Although access to KONA2 (ASIC) in the DC Controller PCB from the DC Controller PCB (CPU) was performed, no response was received and timeout occurred.
Solutions: [Solutions] Check/replace the DC Controller PCB (UN04). [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-2000-05
Description: Communication error
Causes: Although access to KONA3 (ASIC) in the Cassette Module Controller PCB from the DC Controller PCB (CPU) was performed, the NACK (a negative reply sent by the reception side to the sending side) was received for 3 times.
Solutions: [Related parts] R1.00 – Harnesses connecting the DC Controller PCB (UN04/J190), the Drawer Unit (DR03/J5904) and the Cassette Module Controller PCB – Fuse in the DC Controller PCB (UN04/FU19) – Cassette Module Controller PCB – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power, and check whether the error is cleared. 2. Check the harness between the DC Controller PCB and the cassette unit drawer on the host machine side. 3. Visually check if the cassette unit drawer on the host machine side and the drawer on the cassette unit side are damaged or if there is any bent pin. If so, replace the drawer. 4. Check the harness between the drawer on the cassette unit side and the Cassette Module Controller PCB. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Cassette Module Controller PCB. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-2101-05
Description: Communication error
Causes: Although access to KONA3 (ASIC) in the Cassette Module Controller PCB from the DC Controller PCB (CPU) was performed, no response was received and timeout occurred.
Solutions: [Related parts] R1.00 – Harnesses connecting the DC Controller PCB (UN04/J190), the Drawer Unit (DR03/J5904) and the Cassette Module Controller PCB – Fuse in the DC Controller PCB (UN04/FU19) – Cassette Module Controller PCB – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power, and check whether the error is cleared. 2. Check the harness between the DC Controller PCB and the cassette unit drawer on the host machine side. 3. Visually check if the cassette unit drawer on the host machine side and the drawer on the cassette unit side are damaged or if there is any bent pin. If so, replace the drawer. 4. Check the harness between the drawer on the cassette unit side and the Cassette Module Controller PCB. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Cassette Module Controller PCB. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E197-2F00-05
Description: Communication error
Causes: Although access to KONA3 (ASIC) in the Cassette Module Controller PCB from the DC Controller PCB (CPU) was performed, no response was received and timeout occurred.
Solutions: [Related parts] R1.00 – Harnesses connecting the DC Controller PCB (UN04/J190), the Drawer Unit (DR03/J5904) and the Cassette Module Controller PCB – Fuse in the DC Controller PCB (UN04/FU19) – Cassette Module Controller PCB – DC Controller PCB (UN04) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power, and check whether the error is cleared. 2. Check the harness between the DC Controller PCB and the cassette unit drawer on the host machine side. 3. Visually check if the cassette unit drawer on the host machine side and the drawer on the cassette unit side are damaged or if there is any bent pin. If so, replace the drawer. 4. Check the harness between the drawer on the cassette unit side and the Cassette Module Controller PCB. 5. Measure the both ends of the fuse in the DC Controller PCB using a tester. a. If the measurement value is less than 1 ohm (conduction state), 1. Replace the Cassette Module Controller PCB. 2. Replace the DC Controller PCB. b. If the measurement value is 1 ohm or higher (non conduction state), replace the DC Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E202-0001-04
Description: Scanner Unit HP error
Causes: The HP of the Scanner Unit could not be detected when starting scanning operation.
Solutions: [Related parts] R1.00 – Harness between the CIS HP Sensor (J4205) and the Main Controller PCB (UN81/J4005) – Harness between the Reader Motor (J4305) and the Main Controller PCB (UN81/J4005) – Harness between the Main Controller PCB (UN81/J4509) and the Low-voltage Power Supply PCB (UN01/J313) – CIS HP Sensor – Reader Motor – Low-voltage Power Supply PCB (UN01) – Reader Assembly – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. At initial operation of the Reader startup after the main power is turned ON, check if the Reader Motor operates (whether the Scanner Unit moves or operation sound is heard). If it operates, check whether load on the Timing Belt for moving CIS is appropriate. a. If it is appropriate, replace the CIS HP Sensor. b. If it is not appropriate (overloaded), check/replace the Timing Belt, Drive Gear and pulley. 2. Check/replace the CIS Holder (soiling or damage on the surface). 3. Check/replace the related harness/cable, connector and parts.

Code: E202-0002-04
Description: Scanner Unit HP error
Causes: The HP of the Scanner Unit could not be detected when completing scanning operation.
Solutions: [Related parts] R1.00 – Harness between the CIS HP Sensor (J4205) and the Main Controller PCB (UN81/J4005) – Harness between the Reader Motor (J4305) and the Main Controller PCB (UN81/J4005) – Harness between the Main Controller PCB (UN81/J4509) and the Low-voltage Power Supply PCB (UN01/J313) – CIS HP Sensor – Reader Motor – Low-voltage Power Supply PCB (UN01) – Reader Assembly – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. At initial operation of the Reader startup after the main power is turned ON, check if the Reader Motor operates (whether the Scanner Unit moves or operation sound is heard). If it operates, check whether load on the Timing Belt for moving CIS is appropriate. a. If it is appropriate, replace the CIS HP Sensor. b. If it is not appropriate (overloaded), check/replace the Timing Belt, Drive Gear and pulley. 2. Check/replace the CIS Holder (soiling or damage on the surface). 3. Check/replace the related harness/cable, connector and parts.

Code: E227-0001-04
Description: Power supply error
Causes: The Main Controller PCB did not detect 24 V when the main power was turned ON.
Solutions: [Related parts] R1.00 – Harness between the Main Controller PCB (UN81/J4509) and the Low-voltage Power Supply PCB (UN01/J313) – Low-voltage Power Supply PCB (UN01) – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E240-0000-05
Description: Controller communication error
Causes: A communication error occurred between the Main Controller PCB and the DC Controller PCB.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – DC Controller PCB (UN04) – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the harness between the DC Controller PCB and the Main Controller PCB. 2. Turn ON the power, and check if the initialization is executed at startup. 2-1. If the initialization is not executed, replace the DC Controller PCB. 2-2. If the initialization is executed, replace the Main Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E240-0002-00
Description: Controller communication error
Causes: An error in receiving data from the controller was detected.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – DC Controller PCB (UN04) – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the harness between the DC Controller PCB and the Main Controller PCB. 2. Turn ON the power, and check if the initialization is executed at startup. 2-1. If the initialization is not executed, replace the DC Controller PCB. 2-2. If the initialization is executed, replace the Main Controller PCB. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E246-0001-00 … E246-0005-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E247-0001-00 … E247-0004-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E248-0001-04
Description: Reader backup error
Causes: Reading error was detected when the Controller IC of the Main Controller PCB read the Reader backup value in the Flash PCB.
Solutions: [Related parts] R1.00 – Flash PCB (UN91) – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. After performing the Solutions, enter the value of the service label again. 1. After executing ‘COPIER> FUNCTION> CLEAR> R-CON’, turn OFF and then ON the main power, and check whether the error is cleared. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E248-0002-04
Description: Reader backup error
Causes: The Controller IC of the Main Controller PCB failed to rewrite the Reader backup value in the Flash PCB.
Solutions: [Related parts] R1.00 – Flash PCB (UN91) – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. After performing the Solutions, enter the value of the service label again. 1. After executing ‘COPIER> FUNCTION> CLEAR> R-CON’, turn OFF and then ON the main power, and check whether the error is cleared. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E280-0001-04
Description: Scanner Unit communication error
Causes: Communication between the Main Controller and the Scanner Unit (front) was not started within the specified period of time.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB (UN81) – Scanner Unit (front) – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0002-04
Description: Scanner Unit communication error
Causes: Disconnection of FFC between the Main Controller and the Scanner Unit (front) was detected.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB (UN81) – Scanner Unit (front) – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0101-04
Description: Scanner Unit communication error
Causes: Communication between the Main Controller and the Scanner Unit (back) was not started within the specified period of time.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB (UN81) – Scanner Unit (back) – ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0102-04
Description: Scanner Unit communication error
Causes: Disconnection of FFC between the Main Controller and the Scanner Unit (back) was detected.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB (UN81) – Scanner Unit (back) – ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0001-04 … E302-0103-04
Description: Error in paper front white shading
Causes: An error in the shading value was detected at white shading.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB (UN81) – Scanner Unit (front) – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E315-0007-00 … E315-0510-00
Description: Image process device timeout error
Causes: Image compression process was not completed within the specified period of time at scanning.
Solutions: [Related parts] R1.00 – Harness between the Reader Unit and Main Controller PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-0530-00
Description: Image process device error
Causes: Compression processing of the scanned image into JPEG was terminated abnormally.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0531-00
Description: Image process device timeout error
Causes: Compression processing of the scanned image into JPEG was not completed within the specified period of time.
Solutions: [Related parts] R1.00 – Harness between the Reader Unit and Main Controller PCB – Main Controller PCB – Reader Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-0540-00
Description: Image process device error
Causes: An error occurred during decompression of JPEG.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0541-00
Description: Image process device timeout error
Causes: Decompression of JPEG was not completed within the specified period of time.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E350-0000-00 … E350-3000-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E351-0000-00
Description: System error
Causes: Main Controller PCB communication error.
Solutions: Check/replace the Main Controller PCB (UN81)

Code: E354-0001-00 … E355-0004-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E412-0005-04
Description: Fan error
Causes: Stop of fan was detected after rotation signal for the ADF Cooling Fan was transmitted.
Solutions: [Related parts] R1.00 – ADF Cooling Fan – Main Controller PCB (UN81) [Solutions] Check/replace the related parts.

Code: E412-0006-04
Description: Fan error
Causes: Rotation of fan was detected after the stop signal for the ADF Cooling Fan was transmitted.
Solutions: [Related parts] R1.00 – ADF Cooling Fan – Main Controller PCB (UN81) [Solutions] Check/replace the related parts.

Code: E423-0001-04
Description: ADF error
Causes: An access error to SDRAM for controlling ADF that is installed on the Main Controller PCB was detected.
Solutions: Check/replace the Main Controller PCB (UN81)

Code: E500-0000-02
Description: Finisher communication error
Causes: An error was detected on the finisher side.
Solutions: 1. Check that the connector (CN1/P3/J3) of the Interface Harness is not disconnected. 2. Replace the Finisher Controller PCB. 3. Replace the Interface Harness.

Code: E530-0001-02
Description: Front Alignment Plate HP Sensor error
Causes: The Front Alignment Motor did not move from the HP.
Solutions: 1. Check that the connector (P8-3/P8/J8) of the Front Alignment Plate HP Sensor (S4) is not disconnected. 2. Check that the connector (P6-12/P6-2/J6-2/P6/J6) of the Front Alignment Motor (M4) is not disconnected. 3. Replace the Front Alignment Plate HP Sensor (S4). 4. Replace the Front Alignment Motor (M4). 5. Check the conditions of the front alignment drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E530-0002-02
Description: Front Alignment Motor error
Causes: The Front Alignment Motor did not return to the HP.
Solutions: 1. Check that the connector (P8-3/P8/J8) of the Front Alignment Plate HP Sensor (S4) is not disconnected. 2. Check that the connector (P6-12/P6-2/J6-2/P6/J6) of the Front Alignment Motor (M4) is not disconnected. 3. Replace the Front Alignment Plate HP Sensor (S4). 4. Replace the Front Alignment Motor (M4). 5. Check the conditions of the front alignment drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E531-8001-02
Description: Staple Motor error
Causes: The Staple Motor did not move from the HP.
Solutions: 1. Check that the connector (P9-1/P9/J9) of the Staple HP Sensor (S11) is not disconnected. 2. Check that the connector (P10-1/P10/J10) of the Staple Motor (M9) is not disconnected. 3. Replace the Stapler. 4. Replace the Finisher Controller PCB. 5. Replace the Harness Assembly.

Code: E531-8002-02
Description: Staple Motor error
Causes: The Staple Motor did not return to the HP.
Solutions: 1. Check that the connector (P9-1/P9/J9) of the Staple HP Sensor (S11) is not disconnected. 2. Check that the connector (P10-1/P10/J10) of the Staple Motor (M9) is not disconnected. 3. Replace the Stapler. 4. Replace the Finisher Controller PCB. 5. Replace the Harness Assembly.

Code: E537-0001-02
Description: Rear Alignment Motor error
Causes: The Rear Alignment Motor did not move from the HP.
Solutions: 1. Check that the connector (P7-5/P7/J7) of the Rear Alignment Plate HP Sensor (S5) is not disconnected. 2. Check that the connector (P5-13/P5-3/J5-3/P5/J5) of the Rear Alignment Motor (M5) is not disconnected. 3. Replace the Rear Alignment Plate HP Sensor (S5). 4. Replace the Rear Alignment Motor (M5). 5. Check the conditions of the rear alignment drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E537-0002-02
Description: Rear Alignment Motor error
Causes: The Rear Alignment Motor did not return to the HP.
Solutions: 1. Check that the connector (P7-5/P7/J7) of the Rear Alignment Plate HP Sensor (S5) is not disconnected. 2. Check that the connector (P5-13/P5-3/J5-3/P5/J5) of the Rear Alignment Motor (M5) is not disconnected. 3. Replace the Rear Alignment Plate HP Sensor (S5). 4. Replace the Rear Alignment Motor (M5). 5. Check the conditions of the rear alignment drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E540-0001-02
Description: Stack Tray Shift Motor timeout
Causes: Timeout
Solutions: 1. Check that the connector (P8-11/P8-1/J8-1/J8) of the Stack Tray Paper Height Sensor (S9) is not disconnected. 2. Check that the connector (J14-3/P14-3/P14/J14) of the Stack Tray Shift Motor (M8) is not disconnected. 3. Replace the Stack Tray Paper Height Sensor (S9). 4. Replace the Stack Tray Shift Motor (M8). 5. Check the conditions of the stack tray shift motor drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E575-0001-02
Description: Gripper Motor error
Causes: The Gripper Motor did not move from the HP.
Solutions: 1. Check that the connector (P7-14/P7-6/J7-6/P7/J7) of the Gripper HP Sensor (S7) is not disconnected. 2. Check that the connector (P6-3/J6-3/P6/J6) of the Gripper Motor (M7) is not disconnected. 3. Replace the Gripper HP Sensor (S7). 4. Replace the Gripper Motor (M7). 5. Check the conditions of the gripper drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E575-0002-02
Description: Gripper Motor error
Causes: The Gripper Motor did not return to the HP.
Solutions: 1. Check that the connector (P7-14/P7-6/J7-6/P7/J7) of the Gripper HP Sensor (S7) is not disconnected. 2. Check that the connector (P6-3/J6-3/P6/J6) of the Gripper Motor (M7) is not disconnected. 3. Replace the Gripper HP Sensor (S7). 4. Replace the Gripper Motor (M7). 5. Check the conditions of the gripper drive parts (belt and gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E575-0004-02
Description: Gripper clock error
Causes: Clock error
Solutions: 1. Check that the connector (P13-1/P13/J13) of the Gripper Encoder Sensor (S8) is not disconnected. 2. Replace the Gripper Encoder Sensor (S8).

Code: E577-0001-02
Description: Paddle Motor error
Causes: The Paddle Motor did not move from the HP.
Solutions: 1. Check that the connector (P8-4/P8/J8) of the Paddle HP Sensor (S3) is not disconnected. 2. Check that the connector (P5-4/P5/J5) of the Paddle Motor (M3) is not disconnected. 3. Replace the Paddle HP Sensor (S3). 4. Replace the Paddle Motor (M3). 5. Check the conditions of the paddle drive parts (gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E577-0002-02
Description: Paddle Motor error
Causes: The Paddle Motor did not return to the HP.
Solutions: 1. Check that the connector (P8-4/P8/J8) of the Paddle HP Sensor (S3) is not disconnected. 2. Check that the connector (P5-4/P5/J5) of the Paddle Motor (M3) is not disconnected. 3. Replace the Paddle HP Sensor (S3). 4. Replace the Paddle Motor (M3). 5. Check the conditions of the paddle drive parts (gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E583-0001-02
Description: Tray Auxiliary Guide Motor error
Causes: The Tray Auxiliary Guide Motor did not move from the HP.
Solutions: 1. Check that the connector (P8-12/P8-2/J8-2/P8/J8) of the Tray Auxiliary Guide HP Sensor (S6) is not disconnected. 2. Check that the connector (P6-1/P6/J6) of the Tray Auxiliary Guide Motor (M6) is not disconnected. 3. Replace the Tray Auxiliary Guide HP Sensor (S6). 4. Replace the Tray Auxiliary Guide Motor (M6). 5. Check the conditions of the tray auxiliary guide drive parts (gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E583-0002-02
Description: Tray Auxiliary Guide Motor error
Causes: The Tray Auxiliary Guide Motor did not return to the HP.
Solutions: 1. Check that the connector (P8-12/P8-2/J8-2/P8/J8) of the Tray Auxiliary Guide HP Sensor (S6) is not disconnected. 2. Check that the connector (P6-1/P6/J6) of the Tray Auxiliary Guide Motor (M6) is not disconnected. 3. Replace the Tray Auxiliary Guide HP Sensor (S6). 4. Replace the Tray Auxiliary Guide Motor (M6). 5. Check the conditions of the tray auxiliary guide drive parts (gear). 6. Replace the Finisher Controller PCB. 7. Replace the Harness Assembly.

Code: E602-0001-00
Description: HDD error
Causes: HDD failed to be Ready, or HDD was not formatted. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 3. Reinstall the system software using SST or a USB flash drive. 4. Check/replace the related parts.

Code: E602-0020-00
Description: HDD error
Causes: Corruption of database managing user mode/service mode data was detected.
Solutions: While this error occurs, backup of the setting values is disabled. In addition, it may not be recorded in the error log. Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power. 2. Enter safe mode using (2+8) startup, and format the HDD using a USB flash drive. 3. Replace the HDD.

Code: E602-0101-00
Description: HDD error
Causes: An error was detected in the PDL-related file storage area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0111-00
Description: HDD error
Causes: An error was detected in the PDL-related file storage area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0201-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0211-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual

Code: E602-0301-00
Description: HDD error
Causes: An error was detected in the MEAP-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0311-00
Description: HDD error
Causes: An error was detected in the MEAP-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0401-00
Description: HDD error
Causes: Logical partition error was detected. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to the error, enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0411-00
Description: HDD error
Causes: Logical partition error was detected. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to the error, enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0501-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0511-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0601-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0611-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0701-00
Description: HDD error
Causes: An error was detected in general application temporary area (temporary file). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0711-00
Description: HDD error
Causes: An error was detected in general application temporary area (temporary file). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0801-00
Description: HDD error
Causes: An error was detected in the general application-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0811-00
Description: HDD error
Causes: An error was detected in the general application-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0901-00
Description: HDD error
Causes: An error was detected in PDL spool data (temporary file). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0911-00
Description: HDD error
Causes: An error was detected in PDL spool data (temporary file). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1001-00
Description: HDD error
Causes: An error was detected in the SEND-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1011-00
Description: HDD error
Causes: An error was detected in the SEND-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1101-00
Description: HDD error
Causes: An error was detected in the update-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1111-00
Description: HDD error
Causes: An error was detected in the update-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1201-00
Description: HDD error
Causes: An error was detected in the license-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’12’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1211-00
Description: HDD error
Causes: An error was detected in the license-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’12’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1301-00
Description: HDD error
Causes: An error was detected in the system area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’13’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1311-00
Description: HDD error
Causes: An error was detected in the system area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’13’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1401-00
Description: HDD error
Causes: An error was detected in SWAP (temporary file/alternative memory area). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1411-00
Description: HDD error
Causes: An error was detected in SWAP (temporary file/alternative memory area). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1701-00
Description: HDD error
Causes: An error was detected in the debug log area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1711-00
Description: HDD error
Causes: An error was detected in the debug log area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1801-00
Description: HDD error
Causes: An error was detected in the image data storage area in Advanced Box. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1811-00
Description: HDD error
Causes: An error was detected in the image data storage area in Advanced Box. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1901-00
Description: HDD error
Causes: An error was detected in the storage area of data for printing. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1911-00
Description: HDD error
Causes: An error was detected in the storage area of data for printing. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-2000-00
Description: HDD error
Causes: I/O error was detected in the file system after startup.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Check that the HDD optional board is properly installed. 2. Turn ON the main power, and check whether the error is cleared. 3. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.

Code: E602-2001-00
Description: HDD error
Causes: Mismatch on encryption operation
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Check that the Main Controller PCB is installed properly. 2. Turn ON the main power, and check whether the error is cleared. 3. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.

Code: E602-2002-00
Description: HDD error
Causes: Failure of encryption board and others
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Turn ON the main power, and check whether the error is cleared. 2. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 3. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 4. Replace the Main Controller PCB.

Code: E602-5001-00
Description: Encryption Chip error
Causes: Error of the encryption chip on the Main Controller
Solutions: [Related parts] Main Controller PCB [Solutions] Replace the Main Controller PCB

Code: E602-5002-00
Description: HDD error
Causes: A non-genuine HDD was detected.
Solutions: 1. Replace the HDD with a genuine one. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual. 2. Format the HDD using SST or a USB flash drive.

Code: E602-FF01-00
Description: HDD error
Causes: An unidentified HDD error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Main Controller PCB – HDD [Reference] For backup and restoration, refer to ‘Appendix> Backup Data List’ in the System Service Manual. [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. Format the HDD using SST or a USB flash drive. 3. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-FF11-00
Description: HDD error
Causes: An unidentified HDD error was detected after startup.
Solutions: [Related parts] R2.00 – Main Controller PCB – HDD [Reference] For backup and restoration, refer to ‘Appendix> Backup Data List’ in the System Service Manual. [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. Format the HDD using SST or a USB flash drive. 3. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E604-1024-00 … E613-1536-00
Description: Faulty/insufficient image memory
Causes: No necessary memory at Main Controller PCB
Solutions: Replace the Main Controller PCB.

Code: E613-2048-00
Description: Memory error
Causes: Memory of the Main Controller PCB is faulty.
Solutions: Replace the Main Controller PCB.

Code: E614-0001-00 … E614-0411-00
Description: Flash PCB error
Causes: The Flash PCB could not be recognized, or the Flash PCB was not formatted.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software once the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0501-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in the general application-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and reinstall the system software using SST or a USB flash drive. 6. Check/replace the related parts.

Code: E614-0511-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in the general application-related area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and reinstall the system software using SST or a USB flash drive. 6. Check/replace the related parts.

Code: E614-0601-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the license-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0611-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the license-related area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0701-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in system setting value (service mode, etc.) storage area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Check/replace the related parts.

Code: E614-0711-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in system setting value (service mode, etc.) storage area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Check/replace the related parts.

Code: E614-4000-00 … E614-4003-00
Description: Error in system on the Flash PCB
Causes: The OS could not be recognized. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Check that the HDD and the cables are properly installed. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 5. If another error occurs, clear the error by performing the Solutions for it. 6. Replace the Main Controller PCB.

Code: E614-4010-00 … E614-9000-00
Description: Error in system on the Flash PCB
Causes: The OS in safe mode could not be recognized. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9001-00 … E614-9004-00
Description: Error in system on the Flash PCB
Causes: Error in memory allocation/invalid memory (at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-FF01-00
Description: Error in system on the Flash PCB
Causes: An unidentified Flash error was detected at startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-FF11-00
Description: Error in system on the Flash PCB
Causes: An unidentified Flash error was detected at startup. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E615-0001-00
Description: Error in self-diagnosis of the encryption module
Causes: An error was detected in self-diagnosis of the encryption library.
Solutions: [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software and restore the backup data once the error is cleared. 1. After reinstalling the system software using SST or a USB flash drive, turn OFF and then ON the main power. 2. Obtain the necessary backup data by referring to the backup data list. 3. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash format) using a USB flash drive. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. [Reference] For backup and restoration, refer to ‘Adjustment> Main Controller System’ and ‘Appendix> Backup Data List’ in the Service Manual.

Code: E674-0001-07 … E674-0008-07
Description: Fax Board communication error
Causes: An error was detected for the specified number of times in communication with the Fax Board.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0010-07, E674-0011-07
Description: Fax Board communication error
Causes: A communication error occurred when opening the Timer Device used for fax.
Solutions: Check/replace the Main Controller PCB

Code: E674-0020-07
Description: Fax Board communication error
Causes: An error occurred in the modem IC used for fax.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0021-07
Description: Fax Board communication error
Causes: A Fax Board for non-supported modem has been connected.
Solutions: Replace it with a genuine Fax Board (for 1-line or 2-line).

Code: E674-0030-07
Description: Fax Board communication error
Causes: Check sum error
Solutions: System software download for 2 line FAX

Code: E674-0100-07
Description: Fax Board communication error
Causes: After completion of fax communication, writing of the communication information (log) failed, and the log could not be read.
Solutions: Turn OFF and then ON the main power. If it occurs when the power is turned OFF and then ON after executing FAX > Clear > ALL, execute FAX > Clear > ALL and turn OFF and then ON the power again. [CAUTION] The previous communication information (log) will be cleared by turning OFF and then ON the main power.

Code: E674-0300-07
Description: Fax configuration error
Causes: It was detected that there was a Fax Board for multiple lines installed while the IP Fax license was enabled.
Solutions: – Remove the Fax Board for multiple lines to use the machine as an IP Fax model. – Uninstall the IP Fax license to use the machine as a G3 Fax model.

Code: E674-0301-07
Description: Fax configuration error
Causes: It was detected that there was no 1-line Fax Board installed while the IP Fax license was enabled.
Solutions: – Install the Fax Board (1-line) to use the machine as an IP Fax model. – Uninstall the IP Fax license and install the G3 Fax Board to use the machine as a G3 Fax model.

Code: E713-0000-05
Description: Communication error
Causes: The operation was not completed although retry of the communication between the host machine (Dcon) and the Finisher was performed for 3 consecutive times.
Solutions: [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check that the connector of the Interface Harness is not disconnected. 2. Replace the Finisher Controller PCB. 3. Replace the Interface Harness.

Code: E719-0001-00
Description: Error in Coin Vendor.
Causes: Error in starting of the CoinVendor – The Coin Vendor, which should have been connected before the power was turned OFF, is not connected when the power is turned ON.
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0002-00
Description: Error in Coin Vendor.
Causes: Error in IPC when CoinVendor is running. – In the case of disconnection of IPC or an error in which IPC communication failed to be recovered. – When disconnection of the pickup delivery signal is detected. – When illegal connection is detected (short-circuit with Tx and Rx of IPC)
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0003-00
Description: Error in Coin Vendor.
Causes: – In the case of communication error with the coin vendor while obtaining the unit price at start-up.
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0004-00
Description: Coin vendor error
Causes: The coin vendor was connected to a model that does not support the coin vendor
Solutions: Cancel the connection of the coin vendor and clear the error.

Code: E719-0031-00
Description: Error in serial communication at the start of the New Card Reader
Causes: Failure in communication with the serial New Card Reader at start-up.
Solutions: – Check if the cable of the serial New Card Reader is disconnected. – Take out the serial New Card Reader. – COPIER > Function > CLEAR > CARD – COPIER > Function > CLEAR > ERR

Code: E719-0032-00
Description: Error in serial communication at the start of the New Card Reader
Causes: Communication failed in the middle of the operation although communication with the serial New Card Reader was successful at start-up.
Solutions: – Check if the cable of the serial New Card Reader is disconnected.

Code: E719-0041-00
Description: Coin vendor error
Causes: Communication with the coin vendor could not be established at startup of the host machine. (Charge mode (COIN = 6) has been set.)
Solutions: 1. If it operates in charge mode (COIN = 6) – Check that it is the supported charging management equipment. – Check the cable to be connected. – Check the power of the charging management equipment. 2. If charge mode is canceled – Select COPIER> OPTION> ACC> COIN> ‘0’, and turn OFF and then ON the main power.

Code: E719-0042-00
Description: Coin vendor error
Causes: Communication with the coin vendor could not be established at startup of the host machine. (Charge mode (COIN = 6) has been set.)
Solutions: 1. If it operates in charge mode (COIN = 6) – Check that it is the supported charging management equipment. – Check the cable to be connected. – Check the power of the charging management equipment. 2. If charge mode is canceled – Select COPIER> OPTION> ACC> COIN> ‘0’, and turn OFF and then ON the main power.

Code: E720-0001-00
Description: Error due to non-compatible Finisher
Causes: Non-compatible Finisher was connected.
Solutions: Connect either the Staple Finisher-Z1.

Code: E720-0001-05
Description: Error due to non-compatible Finisher
Causes: Non-compatible Finisher was connected.
Solutions: Connect either the Staple Finisher-Z1.

Code: E730-C001-00
Description: Error in HDD access
Causes: An error occurred when accessing the HDD.
Solutions: [Related parts] R1.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Format the HDD and reinstall the system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E732-0001-04
Description: Communication error
Causes: DDI-S communication error.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0010-00
Description: Communication error
Causes: A signal to start image transfer could not be detected at scanning although the specified period of time (120 sec) has passed.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0020-00
Description: Communication error
Causes: A communication error between the Reader Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0021-00
Description: Communication error
Causes: A communication error between the Reader Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0022-00
Description: Communication error
Causes: A communication error between the Reader Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0023-04
Description: Communication error
Causes: DDI-S communication error (SPRDY-S detection error)
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (UN81/J4001, 4002) – READER ADF UNIT – Main Controller PCB (UN81) [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0F01-04
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0001 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F20-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0020 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F21-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0021 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F22-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0022 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F23-04
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0023 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E733-0000-05
Description: Printer communication error
Causes: A communication error between the DC Controller PCB and the Main Controller PCB was detected at startup.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – DC Controller PCB (UN04) – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0001-05
Description: Printer communication error
Causes: A communication error between the DC Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – DC Controller PCB (UN04) – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0002-05
Description: Printer communication error
Causes: Signal error was detected after establishment of communication between the DC Controller PCB and the Main Controller PCB.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB (UN04/J112) and the Main Controller PCB (UN81/ J4511) – DC Controller PCB (UN04) – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0F00-05 … E733-0F02-05
Description: Printer communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E733-0000 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E733-F000-05, E733-F001-05
Description: Printer communication error
Causes: Disconnection of a cable between the Main Controller PCB and the DC Controller PCB was detected.
Solutions: [Solutions] Check/replace the harness between the DC Controller PCB and the Main Controller PCB.

Code: E733-F002-05
Description: Printer communication error
Causes: A communication error between the Main Controller PCB and the Laser Driver PCB was detected.
Solutions: [Related parts] 2.00 – Flat Cable between the Main Controller PCB (UN81/J9000) and the Y/M/C/Bk Laser Driver PCB (UN05/J201) – Laser Scanner Assembly – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E743-0000-04
Description: DDI communication error
Causes: Software sequence error
Solutions: Collect debug log and contact to the sales company.

Code: E744-0001-00
Description: Language file error
Causes: The language file in HDD was not supported by the version of Bootable.
Solutions: Reinstall the correct language file using SST or USB flash drive reinstall the entire software.

Code: E744-0003-00
Description: Language file error
Causes: The language file to be switched to that was described in the Config.txt in HDD was not found.
Solutions: Reinstall the correct language file using SST or USB flash drive reinstall the entire software.

Code: E744-0004-00
Description: Language file error
Causes: Switching to the language file in the HDD failed.
Solutions: Reinstall the correct language file using SST or USB flash drive reinstall the entire software.

Code: E744-2000-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E744-5000-07
Description: Mismatch of software version for fax
Causes: After the Fax Board (option) has been installed, mismatch of version of software in the Fax Board was detected at transmission and reception.
Solutions: Upgrade the system software version to the latest one.

Code: E746-0011-00
Description: Voice Board error
Causes: Both the Voice Guidance PCB and the Voice Operation PCB are inserted.
Solutions: Insert only 1 board of the appropriate voice board.

Code: E746-0021-00
Description: Image Analysis Board error
Causes: Self-check NG of Image Analysis Board
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0022-00
Description: Image Analysis Board error
Causes: Different version of Image Analysis Board (PCB used for PCAM)
Solutions: Reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0023-00
Description: Image Analysis Board error
Causes: No response from Image Analysis Board (PCB used for PCAM)
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0024-00
Description: Image Analysis Board error
Causes: Failure in behavior of Image Analysis Board (PCB used for PCAM)
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0031-00
Description: TPM error
Causes: A communication error has occurred between the Main Controller PCB and the TPM PCB at startup.
Solutions: Check/replace the TPM PCB. [Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power.

Code: E746-0032-00
Description: TPM error
Causes: Mismatch of the TPM key was detected.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Format the HDD and reinstall the system software using SST or a USB flash drive. 2. Replace the TPM PCB. [Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power.

Code: E746-0033-00
Description: TPM error
Causes: It was detected that data in TPM was inconsistent.
Solutions: If the TPM key was backed up, – Restore the TPM key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power. If the TPM key was not backed up, – Format the HDD and reinstall the system software using SST or a USB flash drive.

Code: E746-0034-00
Description: TPM auto recovery error
Causes: The error occurred when clearing HDD while TPM setting was ON.
Solutions: It is recovered by turning OFF and then ON the power. If the error is not cleared, format the HDD and reinstall the system software using SST or a USB flash drive.

Code: E746-0035-00
Description: TPM version error
Causes: TPM PCB which cannot be used in this machine was installed.
Solutions: Install the TPM PCB for this model.

Code: E748-2000-00, E748-2001-00
Description: Main Controller PCB access error
Causes: Main Controller PCB Chip access error.
Solutions: Check/replace the Main Controller PCB (UN81)

Code: E748-2010-00
Description: Flash PCB error / HDD error
Causes: IPL (startup program) was not found, or the HDD could not be recognized.
Solutions: [Related parts] R1.00 – Harness between the Main Controller PCB (UN81/J6003, J6004) and the HDD – HDD – Flash PCB (UN91) – Main Controller PCB (UN81) [Solutions] Perform the following in the order while checking whether the error is cleared. – Disconnect the cable between the Main Controller PCB and the HDD, and turn ON the main power. a. When the error code has not been changed: 1. Obtain the necessary backup data by referring to the backup data list. 2. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash format) using a USB flash drive.. 3. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 4. Restore the backup data. b. When the error code has been changed to another one, see the Solutions for the corresponding code. [Reference] For backup and restoration, refer to ‘Adjustment> Main Controller System’ and ‘Appendix> Backup Data List’ in the Service Manual.

Code: E748-2011-00
Description: Flash PCB error
Causes: OS was not found at startup.
Solutions: After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E748-2012-00
Description: Flash PCB error
Causes: Cannot mount the OS in safe mode startup or No OS startup script
Solutions: After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E748-2021-00 … E748-4910-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB (UN81)

Code: E748-9000-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E749-0008-00
Description: Error due to the DC Controller not compatible with the model
Causes: The DC Controller PCB or the Main Controller PCB which was used with another model was detected.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E753-0001-00
Description: Download Error
Causes: Update of the system software failed.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power. 2. Reinstall the system software using SST or a USB memory. 3. Replace the FLASH PCB, and reinstall the system software. 4. Collect debug log and contact the sales company.

Code: E760-0001-00
Description: Main Controller PCB internal error
Causes: An error was detected in the Main Controller PCB.
Solutions: Check/replace the Main Controller PCB (UN81)

Code: E804-0000-00
Description: Power Supply Cooling Fan error
Causes: It was detected that the Power Supply Cooling Fan was locked.
Solutions: [Related parts] R1.00 – Harness between the Low-voltage Power Supply PCB (UN01/J323) and the Power Supply Cooling Fan (FM05/J5215) – Power Supply Cooling Fan (FM05) – Low-voltage Power Supply PCB (UN01) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E806-0100-05
Description: Drum Unit Suction Cooling Fan error
Causes: The Drum Unit Suction Cooling Fan did not rotate for the specified period of time since the start of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J180) and the Primary Transfer High-voltage PCB (UN03/J271) – Harness between the Primary Transfer High-voltage PCB (UN03/J272) and the Drum Unit Suction Cooling Fan (FM01) – Drum Unit Suction Cooling Fan (FM01) – Primary Transfer High-voltage PCB (UN03) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E806-0101-05
Description: Drum Unit Suction Cooling Fan error
Causes: The Drum Unit Suction Cooling Fan rotated for more than the specified period of time after the stop of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J180) and the Primary Transfer High-voltage PCB (UN03/J271) – Harness between the Primary Transfer High-voltage PCB (UN03/J272) and the Drum Unit Suction Cooling Fan (FM01) – Drum Unit Suction Cooling Fan (FM01) – Primary Transfer High-voltage PCB (UN03) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E806-0300-05
Description: Delivery Cooling Fan error
Causes: The Delivery Cooling Fan did not rotate for the specified period of time since the start of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J151) and the Delivery Cooling Fan (FM03/ J5413) – Delivery Cooling Fan (FM03) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E806-0301-05
Description: Delivery Cooling Fan error
Causes: The Delivery Cooling Fan rotated for more than the specified period of time after the stop of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J151) and the Delivery Cooling Fan (FM03/ J5413) – Delivery Cooling Fan (FM03) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E806-0400-05
Description: Duplex Cooling Fan error
Causes: The Duplex Cooling Fan in the Right Cover did not rotate for the specified period of time since the start of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J122) and the Duplex Cooling Fan (FM04/J5610) – Duplex Cooling Fan (FM04) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E806-0401-05
Description: Duplex Cooling Fan error
Causes: The Duplex Cooling Fan in the Right Cover rotated for more than the specified period of time after the stop of drive.
Solutions: [Related parts] R1.00 – Harness between the DC Controller PCB (UN04/J122) and the Duplex Cooling Fan (FM04/J5610) – Duplex Cooling Fan (FM04) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E808-0001-05
Description: Zero cross signal detection error
Causes: An electrical trouble caused by zero cross signal error. Frequency between 43 Hz and 57 Hz could not be detected for 5000 msec or longer.
Solutions: [Related parts] R1.00 – Harness between the Low-voltage Power Supply PCB (UN01/J322) and the DC Controller PCB (UN04/J22) – Low-voltage Power Supply PCB (UN01) – DC Controller PCB (UN04) [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E880-0001-00
Description: Controller Cooling Fan error
Causes: It was detected that the Controller Cooling Fan was locked.
Solutions: [Related parts] R1.00 – Controller Cooling Fan – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E880-0003-00
Description: Controller Cooling Fan error
Causes: It was detected that the Controller Cooling Fan was locked.
Solutions: [Related parts] R1.00 – Controller Cooling Fan – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E880-0005-00
Description: Controller Cooling Fan error
Causes: Fan lock of the HDD Cooling Fan was detected
Solutions: Check if the connector is connected. It the connection is OK, replace the HDD Cooling Fan.

Code: E881-0001-00
Description: Board over heat error
Causes: Abnormal temperature of the Main Controller CPU was detected.
Solutions: [Solutions] Perform the following in the order while checking whether the error is cleared. a. If the error occurred during a service visit and then occurred again, replace the Main Controller PCB. b. If the error does not occur during a service visit but is found in the log: 1. Clean the inlet on the side where the fan is installed and remove dust. 2. Remove dust from the Controller Cooling Fan. 3. If the space on the side where the fan is installed is less than 10 cm, ask the customer to secure enough space.

Code: E882-0001-05
Description: Main Power Supply Switch error
Causes: The main power was not turned OFF due to the solenoid in the Main Power Switch not working.
Solutions: [Related parts] R1.00 – Harness between the Main Controller PCB (UN81/J4513) and the Main Power Switch (SW01/ J5204, J5205) – Main Power Switch (SW01) – Main Controller PCB (UN81) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E996-0071-04
Description: Error for collecting sequence jam log (ADF)
Causes: Error for collecting jam log (ADF)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-R’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CA1-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CA2-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: Solutions] Collect debug log and contact the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CA3-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CA4-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CA9-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CAD-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CAE-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0CAF-05
Description: Error for collecting sequence jam log (Finisher)
Causes: Error for collecting jam log (Finisher)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-D’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer.
2. Press and hold the Resume/Cancel/Stop button.
3. Press and hold the ON button (do not release both buttons).
4. Release the Resume/Cancel/Stop button (do not release the ON button).
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.

– Download Canon driver and firmware in specific model: https://dnasofts.com/canon-bjc-820-printer-driver-firmware-and-user-manual-free-download/
– Download Epson driver and firmware in specific model: https://dnasofts.com/download-epson-artisan-800-driver-firmware-and-manuals/

Source:
https://chiplessprinter.com/canon-service-tool-v5610.html
https://dnasofts.com
https://shop.nguyendangnam.com/
https://nguyendangnam.me/
https://chiplessprinter.com/reset-epson-waste-ink-pad-counter.html

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Repair Canon iR C356iF Printer Error Codes Canon Servie Tool