Repair Canon iR 615iF II Printer Error Codes Canon Servie Tool

– Printer model: Canon iR 615iF II
– Error codes on Canon iR 615iF II model and its description:

– Canon iR 615iF II printer Error Codes and quick guide to troubleshooting:

Code: 00-0246
Description: Error code display (4-digit)
Causes: Soft counter PCB cannot write normally
Solutions:

Code: 00-0247
Description: Error code display (4-digit)
Causes: Soft counter PCB cannot restore data
Solutions:

Code: 04-0076
Description: OP Cassette 2 Memory Error
Causes: Communications cannot be made with the Control PCB of OP Cassette 2 or data error occurs.
Solutions: 1. Check on the connection of OP Cassette 2 2. Check on the connector of the Control PCB of OP Cassette 2 3. Replacement of the Control PCB of OP Cassette 2 4. Replacement of the DC Controller PCB

Code: 04-0077
Description: OP Cassette 3 Memory Error
Causes: Communications cannot be made with the Control PCB of OP Cassette 3 or data error occurs.
Solutions: 1. Check on the connection of OP Cassette 3 2. Check on the connector of the Control PCB of OP Cassette 3 3. Replacement of the Control PCB of OP Cassette 3 4. Replacement of the DC Controller PCB

Code: 04-0078
Description: OP Cassette 4 Memory Error
Causes: Communications cannot be made with the Control PCB of OP Cassette 4 or data error occurs.
Solutions: 1. Check on the connection of OP Cassette 4 2. Check on the connector of the Control PCB of OP Cassette 4 3. Replacement of the Control PCB of OP Cassette 4 4. Replacement of DC Controller PCB

Code: 10-0020
Description: Cartridge prior delivery alarm
Causes:
Solutions: An alarm for requesting a prior delivery is sent to UGW as the value of Cartridge level detect value has reached the value set in COPIER > OPTION > FNC-SW > T-DLV-BK.

Code: 10-0094
Description: Cartridge memory detection alarm
Causes: Memory of cartridge could not be detected.
Solutions: 1. Remove and then install the Cartridge. 2. Check for any scar or soiling on the memory area of the Cartridge. 3. Replace the Cartridge.

Code: 10-0098
Description: Cartridge memory detection alarm
Causes: Memory of cartridge could not be detected.
Solutions: 1. Remove and then install the Cartridge. 2. Check for any scar or soiling on the memory area of the Cartridge. 3. Replace the Cartridge.

Code: 10-0100
Description: Cartridge replace notice
Causes: The replacement of the Cartridge was detected.
Solutions:

Code: 10-0404
Description: Cartridge empty alarm
Causes: When the cartridge empty was detected
Solutions:

Code: 31-0006
Description: HDD failure when equipped with the mirroring function
Causes: HDD failure when equipped with the mirroring function
Solutions:

Code: 31-0008
Description: HDD failure prediction alarm
Causes: Movement: HDD failure is expected to occur in a short time due to occurrence of physical error in HDD. It does not occur in the HDD of mirroring configuration. Cause: Error in the S.M.A.R.T. value of HDD
Solutions: 1. Back up the data stored in HDD. 2. Replace the HDD. 3. Restore the data. S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology): Self-diagnosis function built in the HDD. The occurrence rate of reading error, reading and writing speed, the total number of Motor start-up and stop times, the total length of power-on time, etc. are monitored.

Code: 31-0009
Description: FLASH failure prediction alarm
Causes: Error in the S.M.A.R.T. value of FLASH memory It indicates a physical error of the FLASH memory, which is expected to soon lead to a failure. *: S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) = It is a self-diagnosis function built in the FLASH memory, and monitors the occurrence rate of reading errors, reading/writing speed, total number of times of motor start-up/stop, total length of power-on time, etc. Continuously using the machine without taking any measures may lead to E614. Measures: Back up the data stored in the FLASH memory, and restore the data after replacing the FLASH memory.
Solutions:

Code: 31-0060
Description: Warning in accessing the NVRAM
Causes: Communication with EEPROM in the DCON PCB was not available.
Solutions: Replace the DCON PCB.

Code: 31-0061
Description: Warning in accessing the NVRAM
Causes: Communication with EEPROM in the DCON PCB was not available.
Solutions: Replace the DCON PCB.

Code: 34-0050
Description: Laser Scanner EEPROM checksum alarm
Causes: An error in data in the EEPROM installed in the Laser Scanner PCB was detected. Detection condition/timing: When the DCON is started, data in the EEPROM of the Laser Scanner is retrieved. [Related parts] – Laser Driver PCB – Harness between the DC Controller PCB and the Laser Driver PCB
Solutions: Check/replace the related parts.

Code: 40-0013
Description: Tranfer Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > TR-ROLL has reached the value set in COPIER > OPTION > FNC-SW > TRR-DLV.
Solutions:

Code: 40-0076
Description: Fixing Ass’y life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > FX-LF has reached the value set in COPIER > OPTION > FNC-SW > FIX-DLV.
Solutions:

Code: 40-0080
Description: CST1 Feed Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > C1-FD-RL has reached the value set in COPIER > OPTION > FNC-SW > C1F-DLV.
Solutions:

Code: 40-0083
Description: CST2 Feed Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > C2-FD-RL has reached the value set in COPIER > OPTION > FNC-SW > C2F-DLV.
Solutions:

Code: 40-0086
Description: CST3 Feed Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > C3-FD-RL has reached the value set in COPIER > OPTION > FNC-SW > C3F-DLV.
Solutions:

Code: 40-0089
Description: CST4 Feed Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > C4-FD-RL has reached the value set in COPIER > OPTION > FNC-SW > C4F-DLV.
Solutions:

Code: 40-0125
Description: ADF Pickup Roller life value reaching alarm
Causes: It is notified that the value of COPIER > COUNTER > LF > DF-PU-RL has reached the value set in COPIER > OPTION > FNC-SW > DFP-DLV.
Solutions:

Code: 43-0013
Description: Transfer Roller replacement completion alarm
Causes: The counter of the Transfer Roller was cleared.
Solutions:

Code: 43-0076
Description: Fixing Assembly replacement completion alarm
Causes: The counter of the Fixing Assembly was cleared.
Solutions:

Code: 43-0080
Description: CST1 Pickup/Feeding Roller replacement completion alarm
Causes: The counter of the CST1 Pickup/Feeding Roller was cleared.
Solutions:

Code: 43-0083
Description: CST2 Pickup/Feeding Roller replacement completion alarm
Causes: The counter of the CST2 Pickup/Feeding Roller was cleared.
Solutions:

Code: 43-0086
Description: CST3 Pickup/Feeding Roller replacement completion alarm
Causes: The counter of the CST3 Pickup/Feeding Roller was cleared.
Solutions:

Code: 43-0089
Description: CST4 Pickup/Feeding Roller replacement completion alarm
Causes: The counter of the CST4 Pickup/Feeding Roller was cleared.
Solutions:

Code: 43-0092
Description: ADF Separation Roller replacement completion alarm
Causes: Pushed was a replacement completion button of ADF Separation Roller Counter was cleared.
Solutions:

Code: 43-0125
Description: ADF Pickup Roller replacement completion alarm
Causes: Pushed was a replacement completion button of ADF Pickup Roller Counter was cleared.
Solutions:

Code: 50-0010
Description: Alarm due to original separation failure
Causes: Movement: Nothing in particular. Cause: Condition unable to separate 1st sheet of original from the ADF occurs 3 times. Measures: Check the rotation of the Delivery Reversal Motor (M12) -> Check the operation of the Pickup Solenoid (SL5) -> Check the life of the Pickup and Feed Rollers and Separation Pad -> Check if the paper lint is at the pickup slot.
Solutions:

Code: 50-0015
Description: Failure of the ADF Double Feed Sensor
Causes: Cause: Failure of the Double Feed Sensor installed in the ADF Detection condition/timing: – When a paper feed error of the Double Feed Sensor was detected at power-on – When an error of the output value of the Double Feed Sensor was detected during ADF job (While an ADF job is being executed, it is handled as a jam once and retry is performed.) Clearing condition: – When communication and the sensor output value are normal at power-on Movement/symptom: ‘Check area where multi. sheet feed was detected. (Call serv. rep.)’ is displayed in the status line. Although reading from the ADF is possible, double feed cannot be detected when it occurs. Measures: Check for any foreign matter, clean paper lint, disconnect and then connect the connectors, replace the Double Feed Detection PCB, replace the RCON/DF Driver PCB, replace the harnesses
Solutions:

Code: 60-0001
Description: Shift Tray alarm
Causes: Movement: Shift Tray operation is stopped. Cause: Home position at startup of the host machine cannot be detected. Measure: Check connector disconnection of the HP Sensor (Front) (PS101) and the HP Sensor (Rear) (PS102) -> Replace the HP Sensor (Front) (PS101) and the HP Sensor (Rear) (PS102).
Solutions:

Code: 70-0087
Description: Firmware combination mismatch
Causes: Cause: An option with the firmware which version is newer than that of the firmware installed in the host machine was detected. It is an alarm when the automatic update cancellation message is displayed on the Control Panel. Detection condition: When the following two conditions are satisfied: 1. ‘1’ is set in COPIER>Option>FNC-SW>VER-CHNG. 2. The version of the firmware installed in the option that has been installed to the host machine is newer than that of the firmware in the host machine. Timing: At startup Movement/symptom: Cancel the automatic update. Measures: Update the firmware of the host machine.
Solutions:

Code: 73-0006
Description: LIPS
Causes: Error in configuration acquisition/management
Solutions:

Code: 76-0002
Description: Font
Causes: Fails to secure the work area to analyze the font that is downloaded at ‘Resource Download’.
Solutions:

Code: 79-0003
Description: Canon-made PCL
Causes: Overflow of work memory for translator
Solutions:

Code: 80-0015
Description: BDL
Causes: Print data cannot process this version.
Solutions:

Code: 81-0001
Description: Imaging
Causes: Fails to allocate the memory.
Solutions:

Code: 81-0002
Description: Imaging
Causes: Rendering error
Solutions:

Code: 83-0005
Description: PDF
Causes: PDF memory full
Solutions:

Code: E003-0001-05
Description: Fixing Assembly: Abnormally low temperature
Causes: The Main Thermistor temperature remained lower than the specified level.
Solutions: [Related parts] – Fixing Assembly – Harness between the DC Controller PCB and the Drawer Connector – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E004-0001-05
Description: Drive Circuit Unit error
Causes: Drive Circuit Unit error
Solutions: [Related parts] – Fixing Assembly – Harness between the DC Controller PCB and the Drawer Connector – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E004-0004-05
Description: Mismatching Fixing Type
Causes: – ‘Fixing Assembly Absence’ was detected as a result of the Fixing Assembly Connection Determination – The temperature of the Main Thermistor and the Sub Thermistor was lower than the specified level.
Solutions: [Related parts] – Fixing Assembly – Harness between the DC Controller PCB and the Drawer Connector – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E004-0005-05
Description: Low Voltage Power Supply Unit
Causes: When an error occurred in the communication with the effective value detection IC.
Solutions: [Related parts] – Low Voltage Power Supply PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E012-0001-05
Description: Drum Motor startup error
Causes: The startup of Drum Motor does not complete within the specified period of time after start.
Solutions: [Related parts] – Drum Motor (M2) – Harness between the Drum Motor and the DC Controller PCB – DC Controller PCB – Main Drive Unit [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E012-0002-05
Description: Drum Motor Rotation error
Causes: The number of rotations of the Drum Motor decreased to less than the specified value during operation.
Solutions: [Related parts] – Drum Motor (M2) – Harness between the Drum Motor and the DC Controller PCB – DC Controller PCB – Main Drive Unit [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E014-0001-05
Description: Fixing Motor startup error
Causes: The startup of the Fixing Motor does not complete within the specified period of time after start.
Solutions: [Related parts] – Fixing Motor (M1) – Harness between the Fixing Motor and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E014-0002-05
Description: Fixing Motor rotation error
Causes: The number of rotations of the Fixing Motor decreased to less than the specified value during operation.
Solutions: [Related parts] – Fixing Motor (M1) – Harness between the Fixing Motor and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E015-0001-05
Description: Cassette 1 Lifter Motor error
Causes: The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven.
Solutions: [Related parts] – Cassette 1 Lifter Motor (M3) – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. 1. Remove the paper in the cassette and open/close the cassette. 2. Check the operation of the Lifter Motor in light of whether the Paper Level Lever can be lowered. a. When the motor is operated: 1. Check the installation condition of the Cassette 1 Paper Surface Sensor (PS4400) 2. Check the harness/connector between the DC Controller PCB (J14) and the Cassette 1 Paper Surface Sensor (PS4400/J4400) 3. Check the Cassette 1 Paper Surface Sensor (PS4400) 4. Replace the DC Controller PCB b. When the motor is not operated, take the following steps: 1. Check the harness/connector between the DC Controller PCB (J301) and the Cassette 1 Lifter Motor (M3) 2. Check the condition of the gear on the side of the host machine (if there is any cut or if it swings) 3. Replace the Cassette 1 Lifter Motor (M3) 4. Replace the DC Controller PCB

Code: E015-0002-05
Description: Cassette 2 Lifter Motor error
Causes: The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven.
Solutions: [Related parts] – Cassette 2 Lifter Motor – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. 1. Remove the paper in the cassette and open/close the cassette. 2. Check the operation of the Lifter Motor in light of whether the Paper Level Lever can be lowered. a. When the motor is operated: 1. Check the installation condition of the Cassette 2 Paper Surface Sensor 2. Check the harness/connector between the DC Controller PCB and the Cassette 2 Paper Surface Sensor 3. Check the Cassette 2 Paper Surface Sensor 4. Replace the DC Controller PCB b. When the motor is not operated, take the following steps: 1. Check the harness/connector between the DC Controller PCB (J301) and the Cassette 2 Lifter Motor 2. Check the condition of the gear on the side of the host machine (if there is any cut or if it swings) 3. Replace the Cassette 2 Lifter Motor 4. Replace the DC Controller PCB

Code: E015-0003-05
Description: Cassette 3 Lifter Motor error
Causes: The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven.
Solutions: [Related parts] – Cassette 3 Lifter Motor – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. 1. Remove the paper in the cassette and open/close the cassette. 2. Check the operation of the Lifter Motor in light of whether the Paper Level Lever can be lowered. a. When the motor is operated: 1. Check the installation condition of the Cassette 3 Paper Surface Sensor 2. Check the harness/connector between the DC Controller PCB and the Cassette 3 Paper Surface Sensor 3. Check the Cassette 3 Paper Surface Sensor 4. Replace the DC Controller PCB b. When the motor is not operated, take the following steps: 1. Check the harness/connector between the DC Controller PCB (J301) and the Cassette 3 Lifter Motor 2. Check the condition of the gear on the side of the host machine (if there is any cut or if it swings) 3. Replace the Cassette 3 Lifter Motor 4. Replace the DC Controller PCB

Code: E015-0004-05
Description: Cassette 4 Lifter Motor error
Causes: The paper surface could not be detected by the Paper Surface Sensor after the Lifter Motor was driven.
Solutions: [Related parts] – Cassette 4 Lifter Motor – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. 1. Remove the paper in the cassette and open/close the cassette. 2. Check the operation of the Lifter Motor in light of whether the Paper Level Lever can be lowered. a. When the motor is operated: 1. Check the installation condition of the Cassette 4 Paper Surface Sensor 2. Check the harness/connector between the DC Controller PCB and the Cassette 4 Paper Surface Sensor 3. Check the Cassette 4 Paper Surface Sensor 4. Replace the DC Controller PCB b. When the motor is not operated, take the following steps: 1. Check the harness/connector between the DC Controller PCB (J301) and the Cassette 4 Lifter Motor 2. Check the condition of the gear on the side of the host machine (if there is any cut or if it swings) 3. Replace the Cassette 4 Lifter Motor 4. Replace the DC Controller PCB

Code: E020-04C0-05
Description: Detection of Cartridge Shipping Lock
Causes: A shipping lock was detected during the detection of presence/absence of cartridge.
Solutions: [Related parts] – Toner cartridge [Solutions] Check/replace the related harness/cable, connector and parts. 1. Remove the shipping lock of the toner cartridge. 2. Replace the toner cartridge.

Code: E021-0001-05
Description: Drum Motor error
Causes: No changes are made in the Developing Disengagement Sensor within the specified period of time after the operation of the Developing Disengagement Solenoid.
Solutions: [Related parts] – Drum Motor (M2) – Developing Disengagement Solenoid (SL2) – Toner cartridge [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E066-0001-05
Description: Environment Sensor Abnormal Warning
Causes: When the Environment Sensor detects an AD value of 0 to 60 or 220 to 225
Solutions: [Related parts] – Environment Sensor (TH4200)

Code: E100-0004-05
Description: Laser Scanner error
Causes: The light intensity settings to the Laser Driver failed.
Solutions: [Related parts] – Laser Scanner Unit – Harness between the Laser Scanner Unit and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E110-0001-05
Description: Laser Scanner Motor startup error
Causes: The startup of the Laser Scanner Motor does not complete.
Solutions: [Related parts] – Laser Scanner Unit – Harness between the Laser Scanner Unit and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E110-0002-05
Description: Laser Scanner Motor rotation error
Causes: A BD Detection error occurs during the operation of the Laser Scanner Motor.
Solutions: [Related parts] – Laser Scanner Unit – Harness between the Laser Scanner Unit and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E196-0001-05
Description: Main ROM Write/Read error
Causes: A Main ROM Write/Read error occurs at startup.
Solutions: [Related parts] – DC Controller PCB [Solutions] 1. Install firmware 2. Check/replace the related harness/cable, connector and parts.

Code: E196-0002-05
Description: Option ROM Write/Read error
Causes: An Option ROM Write/Read error occurs at startup.
Solutions: [Related parts] – Harness between the DC Controller PCB and the Finisher Controller PCB – Harness between the DC Controller PCB and the OP Cassette Controller PCB – Finisher Controller PCB – OP Cassette Controller PCB – DC Controller PCB [Solutions] 1. Install firmware 2. Check/replace the related harness/cable, connector and parts.

Code: E197-0001-05
Description: Internal communication error
Causes: A communication error occurred between CPU and ASIC.
Solutions: [Related parts] – Laser Scanner Unit – Harness between the Laser Scanner Unit and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E197-0002-05
Description: Engine Firmware Error
Causes: An engine firmware different from this product was detected.
Solutions: Installation of a proper PW.

Code: E202-0001-04
Description: Scanner Unit HP error
Causes: The HP of the Scanner Unit could not be detected when starting scanning operation.
Solutions: [Related parts] R1.00 – Harness between the CIS HP Sensor (J4205) and the Main Controller PCB (UN81/J4005) – Harness between the Reader Motor (J4305) and the Main Controller PCB (UN81/J4005) – Harness between the Main Controller PCB (J4507) and the Low-voltage Power Supply PCB – CIS HP Sensor – Reader Motor – Low-voltage Power Supply PCB (UN01) – Reader Assembly – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. At initial operation of the Reader startup after the main power is turned ON, check if the Reader Motor operates (whether the Scanner Unit moves or operation sound is heard). If it operates, check whether load on the Timing Belt for moving CIS is appropriate. a. If it is appropriate, replace the CIS HP Sensor. b. If it is not appropriate (overloaded), check/replace the Timing Belt, Drive Gear and pulley. 2. Check/replace the CIS Holder (soiling or damage on the surface). 3. Check/replace the related harness/cable, connector and parts.

Code: E202-0002-04
Description: Scanner Unit HP error
Causes: The HP of the Scanner Unit could not be detected when completing scanning operation.
Solutions: [Related parts] R1.00 – Harness between the CIS HP Sensor (J4205) and the Main Controller PCB (UN81/J4005) – Harness between the Reader Motor (J4305) and the Main Controller PCB (UN81/J4005) – Harness between the Main Controller PCB (J4507) and the Low-voltage Power Supply PCB – CIS HP Sensor – Reader Motor – Low-voltage Power Supply PCB (UN01) – Reader Assembly – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. At initial operation of the Reader startup after the main power is turned ON, check if the Reader Motor operates (whether the Scanner Unit moves or operation sound is heard). If it operates, check whether load on the Timing Belt for moving CIS is appropriate. a. If it is appropriate, replace the CIS HP Sensor. b. If it is not appropriate (overloaded), check/replace the Timing Belt, Drive Gear and pulley. 2. Check/replace the CIS Holder (soiling or damage on the surface). 3. Check/replace the related harness/cable, connector and parts.

Code: E227-0001-04
Description: Power supply error
Causes: The Main Controller PCB did not detect 24 V when the main power was turned ON.
Solutions: [Related parts] – Harness between the Main Controller PCB (J4507) and the Low-voltage Power Supply PCB – Low-voltage Power Supply PCB (UN01) – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E246-0001-00 … E247-0004-00
Description: System error
Causes: System error
Solutions: Contact the service company office

Code: E248-0001-04
Description: Reader backup error
Causes: Reading error was detected when the Controller IC of the Main Controller PCB read the Reader backup value in the Flash PCB.
Solutions: [Related parts] R1.00 – Flash PCB (UN91) – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. After performing the Solutions, enter the value of the service label again. 1. After executing ‘COPIER> FUNCTION> CLEAR> R-CON’, turn OFF and then ON the main power, and check whether the error is cleared. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E248-0002-04
Description: Reader backup error
Causes: The Controller IC of the Main Controller PCB failed to rewrite the Reader backup value in the Flash PCB.
Solutions: [Related parts] R1.00 – Flash PCB (UN91) – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. After performing the Solutions, enter the value of the service label again. 1. After executing ‘COPIER> FUNCTION> CLEAR> R-CON’, turn OFF and then ON the main power, and check whether the error is cleared. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E280-0001-04
Description: Scanner Unit communication error
Causes: Communication between the Main Controller and the Scanner Unit (front) was not started within the specified period of time.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB – Scanner Unit (front) – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0002-04
Description: Scanner Unit communication error
Causes: Disconnection of FFC between the Main Controller and the Scanner Unit (front) was detected.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB – Scanner Unit (front) – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0101-04
Description: Scanner Unit communication error
Causes: Communication between the Main Controller and the Scanner Unit (back) was not started within the specified period of time.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB – Scanner Unit (back) – ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E280-0102-04
Description: Scanner Unit communication error
Causes: Disconnection of FFC between the Main Controller and the Scanner Unit (back) was detected.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB – Scanner Unit (back) – ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0001-04
Description: Error in paper front white shading
Causes: An error in the shading value was detected at white shading.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB – Scanner Unit (front) – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0002-04
Description: Error in paper front black shading
Causes: An error in the shading value was detected at black shading.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB – Scanner Unit (front) – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0003-04
Description: Error in paper front shading
Causes: Image sampling for shading was not completed.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (front) and the Main Controller PCB – Scanner Unit (front) – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0101-04
Description: Error in paper back white shading
Causes: An error in the shading value was detected at white shading.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB – Scanner Unit (back) – ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0102-04
Description: Error in paper back black shading
Causes: An error in the shading value was detected at black shading.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB – Scanner Unit (back) – ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E302-0103-04
Description: Error in paper back shading
Causes: Image sampling for shading was not completed.
Solutions: [Related parts] R1.00 – Harness between the Scanner Unit (back) and the Main Controller PCB – Scanner Unit (back) – ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E315-0007-00
Description: Image process device timeout error
Causes: Image compression process was not completed within the specified period of time (120 sec) at scanning.
Solutions: [Related parts] – Harness between the CIS Unit and Main Controller PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-000D-00
Description: Image process device timeout error
Causes: Processing of a JBIG-compressed data was not completed within the specified period of time (120 sec) at printing or SEND.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-000F-00
Description: Image process device timeout error
Causes: Duplication of image data in the memory was not completed within the specified period of time (120 sec).
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0027-00
Description: Image process device timeout error
Causes: Image processing (change in magnification ratio, rotating, and shifting) was not completed normally within the specified period of time (120 sec).
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0033-00
Description: Image process device timeout error
Causes: Processing to clear image data in the memory was not completed normally within the specified period of time (120 sec).
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0035-00
Description: Image process device timeout error
Causes: Processing to clear image data in the memory was not completed normally within the specified period of time (120 sec).
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0500-00
Description: Image process device timeout error
Causes: Transfer of image signal was not completed within the specified period of time (120 sec) at scanning.
Solutions: [Related parts] – Harness between the CIS Unit and Main Controller PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-0510-00
Description: Image process device timeout error
Causes: Image processing was not completed within the specified period of time (30 sec) at scanning.
Solutions: [Related parts] – Harness between the CIS Unit and Main Controller PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-0520-00
Description: Image process device timeout error
Causes: Image processing was not completed within the specified period of time (120 sec) at scanning.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0530-00
Description: Image process device error
Causes: Compression processing of the scanned image into JPEG was terminated abnormally.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0531-00
Description: Image process device timeout error
Causes: Compression processing of the scanned image into JPEG was not completed within the specified period of time (120 sec).
Solutions: [Related parts] – Harness between the Reader Controller PCB and Main Controller PCB – Main Controller PCB – Reader Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E315-0540-00
Description: Image process device error
Causes: An error occurred during decompression of JPEG.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0541-00
Description: Image process device timeout error
Causes: Decompression of JPEG was not completed within the specified period of time (120 sec).
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the Main Controller PCB.

Code: E315-0561-00
Description: Image process device timeout error
Causes: Image transfer was not completed within the specified period of time (60 sec) after the start of printing.
Solutions: [Related parts] – Harness between the Reader Controller PCB and Main Controller PCB – Main Controller PCB – Reader Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Reinstall the latest system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E350-0000-00 … E355-0004-00
Description: System error
Causes: System error
Solutions: Contact the service company office

Code: E412-0005-04
Description: Fan error
Causes: Stop of fan was detected after rotation signal for the ADF Cooling Fan was transmitted.
Solutions: [Related parts] R1.00 – ADF Cooling Fan – Main Controller PCB [Solutions] Check/replace the related parts.

Code: E412-0006-04
Description: Fan error
Causes: Rotation of fan was detected after the stop signal for the ADF Cooling Fan was transmitted.
Solutions: [Related parts] R1.00 – ADF Cooling Fan – Main Controller PCB [Solutions] Check/replace the related parts.

Code: E423-0001-04
Description: ADF error
Causes: An access error to SDRAM for controlling ADF that is installed on the Main Controller PCB was detected.
Solutions: Check/replace the Main Controller PCB

Code: E503-0062-02
Description: Internal communication error
Causes: CAN-CPU detected an internal communication error.
Solutions: [Related parts] – Finisher Controller PCB – Harness between the DC Controller PCB and the Finisher Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E530-8001-02
Description: Jogger failure
Causes: A change of the Jogger HP Sensor cannot be detected after the start of jogger control.
Solutions: [Related parts] – Jogger Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E531-8001-02
Description: Staple Ready error
Causes: The Staple Unit does not turn to the ‘Ready’ state.
Solutions: [Related parts] – Jogger Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E531-8002-02
Description: Staple failure
Causes: The Staple Unit does not return to the HP within the specified period of time from the operation start of the Staple Motor.
Solutions: [Related parts] – Jogger Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E540-8001-02
Description: Bin 1 Upper Limit Detection error
Causes: The Bin 1 Upper Limit Sensor does not react within the specified period of time after start of liftup.
Solutions: [Related parts] – Delivery Lifter Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E540-8002-02
Description: Bin 1 Lower Limit Detection error
Causes: The Bin 1 Lower Limit Sensor does not react even after the specified period of time after start of lift-up.
Solutions: [Related parts] – Delivery Lifter Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E540-8003-02
Description: Bin 1 Lifter Sensor failure
Causes: Both the Bin 1 Upper Limit Sensor and the Bin 1 Lower Limit Sensor detected ON during tray initialization.
Solutions: [Related parts] – Delivery Lifter Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E551-8001-02
Description: Finisher Fan failure
Causes: Finisher Fan Lock is detected.
Solutions: [Related parts] – Jogger Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E568-8001-02
Description: Stack Delivery Roller disengagement failure
Causes: When Y Alignment Motor is operated, the Stack Delivery Roller HP Sensor does not change.
Solutions: [Related parts] – Upper Feed Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E577-8001-02
Description: Y Alignment Motor failure
Causes: When Y Alignment Motor is operated, the Y Alignment Motor HP Sensor does not change.
Solutions: [Related parts] – Upper Feed Unit – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E602-0001-00
Description: HDD error
Causes: HDD failed to be Ready, or HDD was not formatted. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 3. Reinstall the system software using SST or a USB flash drive. 4. Check/replace the related parts.

Code: E602-0020-00
Description: HDD error
Causes: Corruption of database managing user mode/service mode data was detected.
Solutions: While this error occurs, backup of the setting values is disabled. In addition, it may not be recorded in the error log. Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power. 2. Enter safe mode using (2+8) startup, and format the HDD using a USB flash drive. 3. Replace the HDD.

Code: E602-0101-00
Description: HDD error
Causes: An error was detected in the PDL-related file storage area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0111-00
Description: HDD error
Causes: An error was detected in the PDL-related file storage area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘1’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0201-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0211-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘2’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0301-00
Description: HDD error
Causes: An error was detected in the MEAP-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0311-00
Description: HDD error
Causes: An error was detected in the MEAP-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘3’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0401-00
Description: HDD error
Causes: Logical partition error was detected. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to the error, enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0411-00
Description: HDD error
Causes: Logical partition error was detected. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘4’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to the error, enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0501-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0511-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘5’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0601-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0611-00
Description: HDD error
Causes: An error was detected in the storage area of image data after startup. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘6’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0701-00
Description: HDD error
Causes: An error was detected in general application temporary area (temporary file). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0711-00
Description: HDD error
Causes: An error was detected in general application temporary area (temporary file). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘7’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0801-00
Description: HDD error
Causes: An error was detected in the general application-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0811-00
Description: HDD error
Causes: An error was detected in the general application-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0901-00
Description: HDD error
Causes: An error was detected in PDL spool data (temporary file). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-0911-00
Description: HDD error
Causes: An error was detected in PDL spool data (temporary file). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘9’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1001-00
Description: HDD error
Causes: An error was detected in the SEND-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’10’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1101-00
Description: HDD error
Causes: An error was detected in the update-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1111-00
Description: HDD error
Causes: An error was detected in the update-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’11’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1201-00
Description: HDD error
Causes: An error was detected in the license-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’12’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1211-00
Description: HDD error
Causes: An error was detected in the license-related area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’12’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1301-00
Description: HDD error
Causes: An error was detected in the system area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’13’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1311-00
Description: HDD error
Causes: An error was detected in the system area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Turn OFF and then ON the main power, and check whether the error is cleared. 3. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’13’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 4. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1371-00
Description: System verification error
Causes: At startup, a verification error occurred due to invalid data of a MEAP login application.
Solutions: [Solutions] 1. Set the following service mode setting value to 1: COPIIER > OPTION > USER > MEAPSAFE 2. Turn OFF and then ON the main power. 3. Reinstall the corresponding MEAP application from RUI. [Caution] After performing the Solutions work, return the MEAPSAFE value to 0 and turn OFF and then ON the main power.

Code: E602-1401-00
Description: HDD error
Causes: An error was detected in SWAP (temporary file/alternative memory area). (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1411-00
Description: HDD error
Causes: An error was detected in SWAP (temporary file/alternative memory area). (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’14’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1701-00
Description: HDD error
Causes: An error was detected in the debug log area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1711-00
Description: HDD error
Causes: An error was detected in the debug log area. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’17’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1801-00
Description: HDD error
Causes: An error was detected in the image data storage area in Advanced Box. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1811-00
Description: HDD error
Causes: An error was detected in the image data storage area in Advanced Box. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’18’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1901-00
Description: HDD error
Causes: An error was detected in the storage area of data for printing. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-1911-00
Description: HDD error
Causes: An error was detected in the storage area of data for printing. (File could not be written in the HDD after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ’19’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode using (2+8) startup. Then format the HDD using SST or a USB flash drive. 6. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-2000-00
Description: HDD error
Causes: I/O error was detected in the file system after startup.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Check that the HDD optional board is properly installed. 2. Turn ON the main power, and check whether the error is cleared. 3. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.

Code: E602-2001-00
Description: HDD error
Causes: Mismatch on encryption operation
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Check that the Main Controller PCB is installed properly. 2. Turn ON the main power, and check whether the error is cleared. 3. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive.

Code: E602-2002-00
Description: HDD error
Causes: Failure of encryption board and others
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Turn ON the main power, and check whether the error is cleared. 2. Execute the key clear using SST (to make an unformatted disk). [CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk. Therefore, be sure to format the HDD. 3. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 4. Replace the Main Controller PCB.

Code: E602-5001-00
Description: Encryption Chip error
Causes: Error of the encryption chip on the Main Controller
Solutions: [Related parts] Main Controller PCB [Solutions] Replace the Main Controller PCB

Code: E602-5002-00
Description: HDD error
Causes: A non-genuine HDD was detected.
Solutions: 1. Replace the HDD with a genuine one. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual. 2. Format the HDD using SST or a USB flash drive.

Code: E602-FF01-00
Description: HDD error
Causes: An unidentified HDD error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Main Controller PCB – HDD [Reference] For backup and restoration, refer to ‘Appendix> Backup Data List’ in the System Service Manual. [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. Format the HDD using SST or a USB flash drive. 3. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E602-FF11-00
Description: HDD error
Causes: An unidentified HDD error was detected after startup.
Solutions: [Related parts] R2.00 – Main Controller PCB – HDD [Reference] For backup and restoration, refer to ‘Appendix> Backup Data List’ in the System Service Manual. [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Check the related harness/cable and connector. 2. Format the HDD using SST or a USB flash drive. 3. Check/replace the related parts. [Reference] When replacing the HDD, back up the setting values by referring to ‘Chapter 5. Adjustment> Actions when Replacing the Parts> HDD’ in the Service Manual.

Code: E604-0512-00
Description: Faulty/insufficient image memory (Main Controller PCB1)
Causes: No necessary memory at Main Controller PCB 1
Solutions: Make the Memory capacity at Main Controller PCB 1 as indicated by 0512.

Code: E604-1024-00
Description: Faulty/insufficient image memory (Main Controller PCB1)
Causes: No necessary memory at Main Controller PCB 1
Solutions: Make the Memory capacity at Main Controller PCB 1 as indicated by 1024.

Code: E604-1536-00
Description: Faulty/insufficient image memory (Main Controller PCB1)
Causes: No necessary memory at Main Controller PCB 1
Solutions: Make the Memory capacity at Main Controller PCB 1 as indicated by 1536.

Code: E613-0512-00
Description: Faulty/insufficient image memory
Causes: No necessary memory at Main Controller PCB
Solutions: Make the Memory capacity at Main Controller PC as indicated by 0512.

Code: E613-1024-00
Description: Faulty/insufficient image memory
Causes: No necessary memory at Main Controller PCB
Solutions: Make the Memory capacity at Main Controller PCB as indicated by 1024.

Code: E613-1536-00
Description: Faulty/insufficient image memory
Causes: No necessary memory at Main Controller PCB
Solutions: Make the Memory capacity at Main Controller PCB as indicated by 1536.

Code: E613-2048-00
Description: Memory error
Causes: Memory of the Main Controller PCB is faulty.
Solutions: Make the Memory capacity at Main Controller PCB as indicated by 2048.

Code: E614-0001-00
Description: Flash PCB error
Causes: The Flash PCB could not be recognized, or the Flash PCB was not formatted.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software once the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0002-00
Description: Error in system on the Flash PCB
Causes: The file system could not be initialized normally at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Reference] For backup and restoration, refer to ‘Appendix> Backup Data List’ in the System Service Manual. [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software once the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0006-00
Description: Error in system on the Flash PCB
Causes: Bootable was not found on the Flash PCB.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software once the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0071-00
Description: System verification error
Causes: At normal startup, an error may occur due to invalid data of the firmware for startup. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Start the machine in safe mode, and reinstall the system using SST or a USB flash drive. * [2]: Select Update (Overwrite all) to update the system. 2. Replace the FLASH PCB, and reinstall the system software using SST or a USB flash drive.

Code: E614-0072-00
Description: System verification error
Causes: At normal startup, an error may occur due to invalid data of the firmware for safe mode startup. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E614-0073-00
Description: System verification error
Causes: At startup in safe mode, an error may occur due to invalid data of the startup firmware. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E614-0074-00
Description: Start system verification function error
Causes: At startup in safe mode, an error may occur due to invalid data of the firmware for safe mode startup. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E614-0101-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0111-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0201-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0211-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0301-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0311-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the system area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-0401-00
Description: Error in system on the Flash PCB
Causes: Logical partition error was detected. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0411-00
Description: Error in system on the Flash PCB
Causes: Logical partition error was detected. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0501-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in the general application-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and reinstall the system software using SST or a USB flash drive. 6. Check/replace the related parts.

Code: E614-0511-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in the general application-related area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Enter safe mode using (2+8) startup, and reinstall the system software using SST or a USB flash drive. 6. Check/replace the related parts.

Code: E614-0601-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the license-related area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0611-00
Description: Error in system on the Flash PCB
Causes: An error was detected in the license-related area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Replace the Main Controller PCB.

Code: E614-0701-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in system setting value (service mode, etc.) storage area. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Check/replace the related parts.

Code: E614-0711-00
Description: Error in file system on the Flash PCB
Causes: An error was detected in system setting value (service mode, etc.) storage area. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. When prioritizing clearing of the error, skip Remedies 2 and 3. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 4. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘8’, and execute ‘HD-CLEAR’. Then, turn OFF and then ON the main power to delete the data in the corresponding partition. 5. Check/replace the related parts.

Code: E614-4000-00
Description: Error in system on the Flash PCB
Causes: The OS could not be recognized. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Check that the HDD and the cables are properly installed. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 5. If another error occurs, clear the error by performing the Solutions for it. 6. Replace the Main Controller PCB.

Code: E614-4001-00
Description: Error in system on the Flash PCB
Causes: The OS boot file was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Check that the HDD and the cables are properly installed. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 5. If another error occurs, clear the error by performing the Solutions for it. 6. Replace the Main Controller PCB.

Code: E614-4002-00
Description: Error in system on the Flash PCB
Causes: The OS kernel was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Check that the HDD and the cables are properly installed. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 5. If another error occurs, clear the error by performing the Solutions for it. 6. Replace the Main Controller PCB.

Code: E614-4003-00
Description: Error in system on the Flash PCB
Causes: The OS boot loader was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 3. Check that the HDD and the cables are properly installed. 4. Enter safe mode using (2+8) startup, and format the HDD using SST or a USB flash drive. 5. If another error occurs, clear the error by performing the Solutions for it. 6. Replace the Main Controller PCB.

Code: E614-4010-00
Description: Error in system on the Flash PCB
Causes: The OS in safe mode could not be recognized. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-4011-00
Description: Error in system on the Flash PCB
Causes: The file for booting the OS in safe mode was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-4012-00
Description: Error in system on the Flash PCB
Causes: The kernel in safe mode was not found. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9000-00
Description: Error in system on the Flash PCB
Causes: SRAM device access-related error (at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9001-00
Description: Error in system on the Flash PCB
Causes: Error in memory allocation/invalid memory (at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9002-00
Description: Error in system on the Flash PCB
Causes: Setting file error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9003-00
Description: Error in system on the Flash PCB
Causes: Parameter error was detected at startup. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-9004-00
Description: Error in system on the Flash PCB
Causes: Startup error was detected. When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. After turning OFF the main power, remove and then install the Flash PCB again to check that it is installed properly. 2. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E614-FF01-00
Description: Error in system on the Flash PCB
Causes: An unidentified Flash error was detected at startup. (Initialization failed at startup or I/O error at startup) When this error occurs, the system has not been started normally. Therefore, it may not be recorded in the error log.
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E614-FF11-00
Description: Error in system on the Flash PCB
Causes: An unidentified Flash error was detected at startup. (File could not be written in the Flash PCB after startup or I/O error after startup)
Solutions: [Related parts] R2.00 – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. Although the error is cleared by ‘HD-CHECK’, it may occur again. Thus, perform Remedies 1 to 5. 1. Check the related harness/cable and connector. 2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> ‘0’, and execute ‘HD-CHECK’. Then, turn OFF and then ON the main power. 3. Obtain the necessary backup data by referring to ‘Appendix> Backup Data List’ in the System Service Manual. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 5. Replace the Main Controller PCB.

Code: E615-0001-00
Description: Error in self-diagnosis of the encryption module
Causes: An error was detected in self-diagnosis of the encryption library.
Solutions: [Solutions] Perform the following in the order while checking whether the error is cleared. – Reinstall the necessary application software and restore the backup data once the error is cleared. 1. After reinstalling the system software using SST or a USB memory, turn OFF and then ON the main power. 2. Obtain the necessary backup data by referring to the backup data list. 3. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash format) using a USB memory. 4. After replacing the Flash PCB, reinstall the system software using SST or a USB memory. [Reference] For backup and restoration, refer to ‘Adjustment> Main Controller System’ and ‘Appendix> Backup Data List’ in the Service Manual.

Code: E674-0001-07
Description: Fax Board communication error
Causes: An error was detected for the specified number of times in communication with the Fax Board.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0002-07
Description: Fax Board communication error
Causes: An error was detected for the specified number of times in communication with the Fax Board.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0004-07
Description: Fax Board communication error
Causes: A communication error occurred when accessing the modem IC used for fax.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0008-07
Description: Fax Board communication error
Causes: A communication error occurred when accessing the port IC used for fax.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0010-07
Description: Fax Board communication error
Causes: A communication error occurred when opening the Timer Device used for fax.
Solutions: Check/replace the Main Controller PCB

Code: E674-0011-07
Description: Fax Board communication error
Causes: A communication error occurred when starting the Timer Device used for fax.
Solutions: Check/replace the Main Controller PCB

Code: E674-0020-07
Description: Fax Board communication error
Causes: An error occurred in the modem IC used for fax.
Solutions: [Related parts] R1.00 – Harness between the Fax Board and the Main Controller PCB – Fax Board – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E674-0021-07
Description: Fax Board communication error
Causes: A Fax Board for non-supported modem has been connected.
Solutions: Replace it with a genuine Fax Board.

Code: E674-0030-07
Description: Fax Board communication error
Causes: Check sum error
Solutions: System software download for 2 line FAX

Code: E674-0100-07
Description: Fax Board communication error
Causes: After completion of fax communication, writing of the communication information (log) failed, and the log could not be read.
Solutions: Turn OFF and then ON the main power. If it occurs when the power is turned OFF and then ON after executing FAX > Clear > ALL, execute FAX > Clear > ALL and turn OFF and then ON the power again. [CAUTION] The previous communication information (log) will be cleared by turning OFF and then ON the main power.

Code: E674-0300-07
Description: Fax configuration error
Causes: It was detected that there was a Fax Board for multiple lines installed while the IP Fax license was enabled.
Solutions: 1. Remove the Fax Board for multiple lines to use the machine as an IP Fax model. 2. Uninstall the IP Fax license to use the machine as a G3 Fax model.

Code: E674-0301-07
Description: Fax configuration error
Causes: It was detected that there was no 1-line Fax Board installed while the IP Fax license was enabled.
Solutions: 1. Install the Fax Board (1-line) to use the machine as an IP Fax model. 2. Uninstall the IP Fax license and install the G3 Fax Board to use the machine as a G3 Fax model.S15

Code: E677-0001-00
Description: Print server error
Causes: Abnormality detected on the exhaust fan operation of printer server
Solutions: 1. Check supplying power to the exhaust fan 2. Exhaust fan replacement

Code: E677-0003-00
Description: Print server error
Causes: An error in the fan of the Print Server was detected.
Solutions: [Related parts] R1.00 – Print Server Fan – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E677-0004-00
Description: Print server error
Causes: Abnormality detected on the CPU fan operation of printer server
Solutions: 1. Check supplying power to the CPU fan 2. CPU fan replacement

Code: E677-0010-00
Description: Print server error
Causes: Failure was detected in operation of the CPU fan on the print server.
Solutions: 1. Replace the board of the print server. 2. Reinstall the Print Server (For details, refer to ‘Service Manual image PASS P2.’)

Code: E677-0080-00
Description: Print server error
Causes: Error is detected at the Mother Board check when print server is started.
Solutions: 1. Check the cable connection and turn OFF and then ON the power. 2. Reinstall the print server (For details, refer to ‘Service Manual image PASS P2.’)

Code: E713-0000-02
Description: UFDI communication error.
Causes: Communication error with the Finisher.
Solutions: [Related parts] – Finisher Controller PCB – Harness between the Finisher Controller PCB and the DC Controller PCB – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E719-0001-00
Description: Error in Coin Vendor.
Causes: Error in starting of the CoinVendor – The Coin Vendor, which should have been connected before the power was turned OFF, is not connected when the power is turned ON.
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0002-00
Description: Error in Coin Vendor.
Causes: Error in IPC when CoinVendor is running. – In the case of disconnection of IPC or an error in which IPC communication failed to be recovered. – When disconnection of the pickup delivery signal is detected. – When illegal connection is detected (short-circuit with Tx and Rx of IPC)
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0003-00
Description: Error in Coin Vendor.
Causes: – In the case of communication error with the coin vendor while obtaining the unit price at start-up.
Solutions: Check the connection between charging management equipment and machine, and check that the Cable is not open-circuit. Clear the error while the charging management equipment is connected to operate and when switching to the operation without charging management equipment. (To prevent the misuse by removing the charging management equipment, this error code is displayed.)

Code: E719-0004-00
Description: Coin vendor error
Causes: The coin vendor was connected to a model that does not support the coin vendor
Solutions: 1. Disconnect the coin vendor

Code: E719-0031-00
Description: Error in serial communication at the start of the New Card Reader
Causes: Failure in communication with the serial New Card Reader at start-up.
Solutions: – Check if the cable of the serial New Card Reader is disconnected. – Take out the serial New Card Reader. – COPIER > Function > CLEAR > CARD – COPIER > Function > CLEAR > ERR

Code: E719-0032-00
Description: Error in serial communication at the start of the New Card Reader
Causes: Communication failed in the middle of the operation although communication with the serial New Card Reader was successful at start-up.
Solutions: – Check if the cable of the serial New Card Reader is disconnected.

Code: E719-0041-00
Description: Coin vendor error
Causes: Communication with the coin vendor could not be established at startup of the host machine. (Charge mode (COIN = 6) has been set.)
Solutions: 1. If it operates in charge mode (COIN = 6) – Check that it is the supported charging management equipment. – Check the cable to be connected. – Check the power of the charging management equipment. 2. If charge mode is canceled – Select COPIER> OPTION> ACC> COIN> ‘0’, and turn OFF and then ON the main power.

Code: E719-0042-00
Description: Coin vendor error
Causes: Communication with the coin vendor could not be established at startup of the host machine. (Charge mode (COIN = 6) has been set.)
Solutions: 1. If it operates in charge mode (COIN = 6) – Check that it is the supported charging management equipment. – Check the cable to be connected. – Check the power of the charging management equipment. 2. If charge mode is canceled – Select COPIER> OPTION> ACC> COIN> ‘0’, and turn OFF and then ON the main power.

Code: E720-0001-00
Description: Error due to non-compatible Finisher
Causes: Non-compatible Finisher was connected.
Solutions: Connect either the Staple Finisher-Y1 or Saddle Stitch Finisher-Y1.

Code: E730-C001-00
Description: Error in HDD access
Causes: An error occurred when accessing the HDD.
Solutions: [Related parts] R1.00 – Harness between the Main Controller PCB and the HDD – HDD – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Format the HDD and reinstall the system software using SST or a USB flash drive. 2. Check/replace the related harness/cable, connector and parts.

Code: E731-3000-00
Description: Main Controller PCB error
Causes: Unable to recognize the SURF Board.
Solutions: Check/replace the Main Controller PCB

Code: E731-3001-00
Description: Main Controller PCB error
Causes: Failure of SURF initialization.
Solutions: Check/replace the Main Controller PCB

Code: E731-3002-00
Description: Main Controller PCB error
Causes: Failure of SURF initialization.
Solutions: Check/replace the Main Controller PCB

Code: E731-3015-00
Description: Main Controller PCB error
Causes: Video data is not transmitted to CL1-G even though there is no problem in the software.
Solutions: Check/replace the Main Controller PCB

Code: E732-0001-04
Description: Communication error
Causes: DDI-S communication error.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0010-00
Description: Communication error
Causes: A signal to start image transfer could not be detected at scanning although the specified period of time (120 sec) has passed.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0020-00
Description: Communication error
Causes: A communication error of the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0021-00
Description: Communication error
Causes: A communication error between the Reader Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0022-00
Description: Communication error
Causes: A communication error between the Reader Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0023-04
Description: Communication error
Causes: DDI-S communication error (SPRDY-S detection error)
Solutions: [Related parts] R1.00 – Harness between the READER ADF UNIT (J6, J5) and the Main Controller PCB (J4001, 4002) – READER ADF UNIT – Main Controller PCB [Solutions] Check/replace the related parts. After performing the Solutions, check that the copy image is output normally.

Code: E732-0F01-04
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0001 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F20-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0020 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F21-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0021 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F22-00
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0022 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-0F23-04
Description: Communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E732-0023 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E732-8888-00
Description: Communication error
Causes: Scanner for a different model was detected at communication with the Reader.
Solutions: Replace the Reader Unit with the one for this model.

Code: E733-0000-05
Description: Printer communication error
Causes: A communication error between the DC Controller PCB and the Main Controller PCB was detected at startup.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB and the Main Controller PCB – DC Controller PCB – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0001-05
Description: Printer communication error
Causes: A communication error between the DC Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB and the Main Controller PCB – DC Controller PCB – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0002-05
Description: Printer communication error
Causes: Signal error was detected after establishment of communication between the DC Controller PCB and the Main Controller PCB.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB and the Main Controller PCB – DC Controller PCB – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0010-05
Description: Printer communication error
Causes: A communication error between the DC Controller PCB and the Main Controller PCB was detected.
Solutions: [Related parts] R1.00 – Harnesses between the DC Controller PCB and the Main Controller PCB – DC Controller PCB – Main Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts. [Reference] Before replacing the DC Controller PCB, back up the service mode data (approx. 2 min) and restore the backup data after the replacement so the data may be able to be protected. – Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMBUP – Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> DSRAMRES

Code: E733-0F00-05
Description: Printer communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E733-0000 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E733-0F01-05
Description: Printer communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E733-0001 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E733-0F02-05
Description: Printer communication error
Causes: Communication error that can be recovered by reboot If it is detected again immediately after reboot, E733-0002 is generated.
Solutions: It is not necessary to perform a Solutions because the machine is automatically rebooted after log collection.

Code: E733-F000-05
Description: Printer communication error
Causes: Disconnection of a cable between the Main Controller PCB and the DC Controller PCB was detected.
Solutions: [Solutions] Check/replace the harness between the DC Controller PCB and the Main Controller PCB.

Code: E733-F001-05
Description: Printer communication error
Causes: Disconnection of a cable between the Main Controller PCB and the DC Controller PCB was detected.
Solutions: [Solutions] Check/replace the harness between the DC Controller PCB and the Main Controller PCB.

Code: E733-F002-05
Description: Printer communication error
Causes: Disconnection of a cable between the Main Controller PCB and the DC Controller PCB was detected.
Solutions: [Solutions] Check/replace the harness between the DC Controller PCB and the Main Controller PCB.

Code: E743-0000-04
Description: DDI communication error
Causes: Software sequence error
Solutions: Collect debug log and contact to the sales company.

Code: E744-0001-00
Description: Language file error
Causes: The language file in HDD was not supported by the version of Bootable.
Solutions: Reinstall the correct language file using SST or USB memory reinstall the entire software.

Code: E744-0003-00
Description: Language file error
Causes: The language file to be switched to that was described in the Config.txt in HDD was not found.
Solutions: Reinstall the correct language file using SST or USB memory reinstall the entire software.

Code: E744-0004-00
Description: Language file error
Causes: Switching to the language file in the HDD failed.
Solutions: Reinstall the correct language file using SST or USB memory reinstall the entire software.

Code: E744-0004-00
Description: Language file error
Causes: Switching to the language file in the HDD failed.
Solutions: Reinstall the correct language file using SST or USB memory reinstall the entire software.

Code: E744-2000-00
Description: Controller firmware mismatch
Causes: Invalid controller firmware was detected.
Solutions: Replace the ECO-ID PCB with the one for this model.

Code: E744-5000-07
Description: Mismatch of software version for fax
Causes: After the Fax Board (option) has been installed, mismatch of version of software in the Fax Board was detected at transmission and reception.
Solutions: Upgrade the system software version to the latest one.

Code: E746-0011-00
Description: Voice Board error
Causes: Because both the voice composition board and the composition recognition board are inserted.
Solutions: Insert only 1 board of the appropriate voice board.

Code: E746-0021-00
Description: Image Analysis Board error
Causes: Self-check NG of Image Analysis Board
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0022-00
Description: Image Analysis Board error
Causes: Different version of Image Analysis Board (PCB used for PCAM)
Solutions: Reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0023-00
Description: Image Analysis Board error
Causes: No response from Image Analysis Board (PCB used for PCAM)
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0024-00
Description: Image Analysis Board error
Causes: Failure in behavior of Image Analysis Board (PCB used for PCAM)
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Remove and then install the Image Analysis Board. 2. If the error is not cleared, replace the Image Analysis Board. 3. After replacing the Image Analysis Board, reinstall the firmware of the Image Analysis Board or the system software which version is supported by this model using SST or a USB flash drive.

Code: E746-0031-00
Description: TPM error
Causes: A communication error has occurred between the Main Controller PCB and the TPM PCB at startup.
Solutions: Check/replace the TPM PCB. [Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power.

Code: E746-0032-00
Description: TPM error
Causes: Mismatch of the TPM key was detected.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Format the HDD and reinstall the system software using SST or a USB flash drive. 2. Replace the TPM PCB. [Reference] After replacing the TPM PCB, if the TPM key was backed up, restore the key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power.

Code: E746-0033-00
Description: TPM error
Causes: It was detected that data in TPM was inconsistent.
Solutions: If the TPM key was backed up, – Restore the TPM key. 1. Connect the USB memory which stores the TPM key. 2. Execute ‘Settings/Registration> Log In> Management Settings> Data Management> TPM Settings> Restore TPM Key’. [CAUTION] Ask the customer to enter ‘System Manager ID’ and ‘System Manager PIN’ when logging in. 3. Enter the password set at backup operation. 4. When the restoration completion screen is displayed, click ‘OK’. Remove the USB memory, and turn OFF and then ON the main power. If the TPM key was not backed up, – Format the HDD and reinstall the system software using SST or a USB flash drive.

Code: E746-0034-00
Description: TPM auto recovery error
Causes: The error occurred when clearing HDD while TPM setting was ON.
Solutions: It is recovered by turning OFF and then ON the power. If the error is not cleared, format the HDD and reinstall the system software using SST or a USB flash drive.

Code: E746-0035-00
Description: TPM version error
Causes: TPM PCB which cannot be used in this machine was installed.
Solutions: Install the TPM PCB for this model.

Code: E748-2000-00
Description: Main Controller PCB access error
Causes: Main Controller PCB Chip access error.
Solutions: Check/replace the Main Controller PCB

Code: E748-2001-00
Description: Main Controller PCB access error
Causes: Main Controller PCB memory access error.
Solutions: Check/replace the Main Controller PCB

Code: E748-2010-00
Description: Flash PCB error / HDD error
Causes: IPL (startup program) was not found, or the HDD could not be recognized.
Solutions: [Related parts] R1.00 – Harnesses between the Main Controller PCB and the HDD – HDD – Flash PCB – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. 1. Disconnect the cable between the Main Controller PCB and the HDD, and turn ON the main power. a. When the error code has not been changed: 1. Obtain the necessary backup data by referring to the backup data list. 2. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash format) using a USB flash drive. 3. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive. 4. Restore the backup data. b. When the error code has been changed to another one, see the Solutions for the corresponding code. [Reference] For backup and restoration, refer to ‘Adjustment> Main Controller System’ and ‘Appendix> Backup Data List’ in the Service Manual.

Code: E748-2011-00
Description: Flash PCB error
Causes: OS was not found at startup.
Solutions: After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E748-2012-00
Description: Flash PCB error
Causes: Cannot mount the OS in safe mode startup or No OS startup script
Solutions: After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.

Code: E748-2021-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB

Code: E748-2023-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB

Code: E748-2024-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB

Code: E748-2025-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: [Related parts] R1.00 – Main Controller PCB [Solutions] Check/replace the related connector and parts.

Code: E748-2026-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB

Code: E748-4910-00
Description: Main Controller PCB access error
Causes: Main controller board access errors
Solutions: Check/replace the Main Controller PCB

Code: E748-7011-00
Description: Start system verification function error
Causes: At startup, an error may occur due to invalid data of the OS boot loader on the flash PCB. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E748-7021-00
Description: Start system verification function error
Causes: At startup, an error may occur due to invalid data of the OS kernel on the flash PCB. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E748-7022-00
Description: Start system verification function error
Causes: At startup, an error may occur due to invalid data of the OS kernel on the flash PCB. When this error occurs, the system has not been started normally. Therefore, it is not recorded in the error log.
Solutions: [Related parts] – Flash PCB [Solutions] 1. Replace the Flash PCB and reinstall the system using SST or a USB flash drive.

Code: E748-9000-00
Description: System error
Causes: System error
Solutions: Contact to the sales company.

Code: E753-0001-00
Description: Download Error
Causes: Update of the system software failed.
Solutions: Perform the following in the order while checking whether the error is cleared. 1. Turn OFF and then ON the main power. 2. Reinstall the system software using SST or a USB flash drive. 3. Replace the FLASH PCB, and reinstall the system software. 4. Collect debug log and contact the sales company.

Code: E760-0001-00
Description: Main Controller PCB internal error
Causes: An error was detected in the Main Controller PCB.
Solutions: Check/replace the Main Controller PCB

Code: E804-0000-00
Description: Power Supply Fan error
Causes: It was detected that the Supply Fan was locked.
Solutions: [Related parts] R1.00 – Harness between the AC Driver PCB (UN30/J117) and the Power Supply Cooling Fan (FM5/ J712) – Power Supply Cooling Fan (FM5) – AC Driver PCB (UN30) [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E805-0001-05
Description: Cartridge Upper Fan error.
Causes: It was detected that the Cartridge Upper Fan was locked.
Solutions: Replacement of Cartridge Upper Fan.

Code: E805-0002-05
Description: Cartridge Lower Fan error.
Causes: It was detected that the Cartridge lower Fan was locked.
Solutions: Replacement of the Cartridge Lower Fan.

Code: E805-0008-05
Description: Duplex Fan error.
Causes: It was detected that the Finisher Fan was locked.
Solutions: Replacement of the Duplex Fan.

Code: E805-0009-05
Description: Laser Scanner Fan error.
Causes: It was detected that the Laser Scanner Fan was locked.
Solutions: Replacement of the Laser Scanner Fan.

Code: E808-0001-05
Description: Low Voltage Power Supply Failure
Causes: – 24V Power Supply error
Solutions: [Related parts] – Low Voltage Power Supply Unit [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E840-0001-05
Description: Pressure Release Mechanism error
Causes: An error was detected at the pressure/separation operation.
Solutions: [Related parts] – Fixing Assembly – DC Controller PCB [Solutions] Check/replace the related harness/cable, connector and parts.

Code: E880-0001-00
Description: Controller Fan error
Causes: It was detected that the Controller Fan was locked.
Solutions: [Related parts] R1.00 – Cable between the Main Controller PCB (UN25/J15) and the Controller Fan (FM12) – Controller Fan (FM12) – Main Controller PCB (UN25) [Solutions] Perform the following in the order while checking whether the error is cleared. – Check the connectors of the Controller Fan. – Visually check rotation of the Controller Fan. a. If it is not rotated, replace the Controller Fan. b. If it is rotated, replace the Main Controller PCB.

Code: E880-0003-00
Description: Controller Fan error
Causes: It was detected that the Controller Fan was locked.
Solutions: [Related parts] R1.00 – Cable between the Main Controller PCB and the Controller Fan – Controller Fan – Main Controller PCB [Solutions] Perform the following in the order while checking whether the error is cleared. – Check the connectors of the Controller Fan. – Visually check rotation of the Controller Fan. a. If it is not rotated, replace the Controller Fan. b. If it is rotated, replace the Main Controller PCB.

Code: E880-0005-00
Description: Error in Controller Fan
Causes: Fan lock of the HDD Cooling Fan was detected
Solutions: Check if the connector is connected. It the connection is OK, replace the HDD Cooling Fan.

Code: E881-0001-00
Description: Board over heat error
Causes: Abnormal temperature of the Main Controller CPU was detected.
Solutions: [Solutions] Perform the following in the order while checking whether the error is cleared. a. If the error occurred during a service visit and then occurred again, replace the Main Controller PCB. b. If the error does not occur during a service visit but is found in the log: 1. Clean the inlet on the side where the fan is installed and remove dust. 2. Remove dust from the Controller fan. 3. If the space on the side where the fan is installed is less than 10 cm, ask the customer to secure enough space.

Code: E996-0001-05
Description: Error for collecting sequence jam log (Printer)
Causes: Error for collecting jam log (Printer)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-R’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

Code: E996-0071-04
Description: Error for collecting sequence jam log (ADF)
Causes: Error for collecting jam log (ADF)
Solutions: [Solutions] Collect debug log and contact to the sales company. [Reference] By setting ‘COPIER (LEVEL2)> OPTION> FNC-SW> JM-ERR-R’ to ‘1’, it is handled as an error instead of a jam from the first occurrence.

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer.
2. Press and hold the Resume/Cancel/Stop button.
3. Press and hold the ON button (do not release both buttons).
4. Release the Resume/Cancel/Stop button (do not release the ON button).
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.

– Download Canon driver and firmware in specific model: https://dnasofts.com/canon-c3500-printer-driver-firmware-and-user-manual-free-download/
– Download Epson driver and firmware in specific model: https://dnasofts.com/download-epson-wf-5110-driver-firmware-and-manuals/

Source:
https://chiplessprinter.com/canon-service-tool-v5610.html
https://dnasofts.com
https://shop.nguyendangnam.com/
https://nguyendangnam.me/
https://chiplessprinter.com/reset-epson-waste-ink-pad-counter.html

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Repair Canon iR 615iF II Printer Error Codes Canon Servie Tool