Repair Canon iR 500iF Printer Error Codes Canon Servie Tool

Repair Canon iR 500iF Printer Error Codes Canon Servie Tool

– Printer model: Canon iR 500iF
– Error codes on Canon iR 500iF model and its description:

– Canon iR 500iF printer Error Codes and quick guide to troubleshooting:

• Code: E000-0001
• Description: Fixing Assembly low temperature error
  The detected temperature of the Fixing Main Thermistor (THM1) failed to reach the specified temperature at the fixing start control.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E001-0000
• Description: Fixing Assembly high temperature error
  The Fixing Main Thermistor (THM1) detected 250 degrees C or higher for 200msec or longer on end.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E001-0001
• Description: Fixing Assembly high temperature error (hardware detection)
  The hardware circuit detected overheating of the Fixing Main Thermistor (THM1) or Fixing Sub Thermistor (THM2) for 30msec or longer on end.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E001-0002
• Description: Fixing Assembly high temperature error
  The Fixing Sub Thermistor (THM2) detected 295 degrees C or higher for 200msec or longer on end.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E002-0000
• Description: Fixing Assembly temperature rise error
  1. The Fixing Main Thermistor (THM1) detected the temperature of lower than 115 degrees C for 400msec or longer on end 6.0 seconds later after detecting 100 degrees C.
  2. The Fixing Main Thermistor (THM1) detected the temperature of lower than 150 degrees C for 400msec or longer on end 6.0 seconds later after detecting 140 degrees C.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E003-0000
• Description: Fixing Assembly temperature decrease error (during printing)
  1. The Fixing Main Thermistor (THM1) detected the temperature of lower than 80 degrees C for 200msec or longer on end.
  2. The Fixing Sub Thermistor (THM2) detected the temperature of lower than 60 degrees C for 200msec or longer on end.
• Solutions: 1. Perform the following to clear the error: COPIER > FUNCTION > CLEAR > ERR in the Service Mode; then, turn the power switch to OFF and then ON.
  2. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  3. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  4. Replace the Fixing Assembly.
  5. Replace the AC Driver PCB (PCB4).
  6. Replace the DC Controller PCB (PCB1).

• Code: E004-0000
• Description: Thermistor disconnection detection error
  The disconnection of the thermistor connector was detected for 30msec on end.
• Solutions: 1. Check the connection of the Fixing Assembly. (Connection error of the Drawer, connector disconnection, open circuit)
  2. Check the connection between the AC Driver PCB (PCB4) and Fixing Assembly.
  3. Replace the Fixing Assembly.
  4. Replace the AC Driver PCB (PCB4).
  5. Replace the DC Controller PCB (PCB1).

• Code: E010-0001
• Description: Main Motor (M2) rotation error
  The lock signal was not detected for 2.0 seconds while detecting the signal every 100msec since starting the drive of the motor.
• Solutions: 1. Check the connector connection between the Main Motor (M2) and the DC Controller PCB (PCB1).
  2. Replace the Main Motor (M2).
  3. Replace the DC Controller PCB (PCB1).

• Code: E010-0002
• Description: Main Motor (M2) rotation error
  The lock signal was not detected 5 times in a row for 500msec while detecting the signal every 100msec during driving (after the lock signal detection).
• Solutions: 1. Check the connector connection between the Main Motor (M2) and the DC Controller PCB (PCB1).
  2. Replace the Main Motor (M2).
  3. Replace the DC Controller PCB (PCB1).

• Code: E013-0000
• Description: Waste Toner Motor (M3) rotation error
  The same level of the lock signal was detected 375 times in a row while detecting the signal every 2msec.
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Check the connector connection between the Waste Toner Motor (M3) and the DC Controller PCB (PCB1).
  2. Replace the Waste Toner Motor (M3).
  3. Replace the DC Controller PCB (PCB1).

• Code: E014-0001
• Description: Fixing Motor (M1) rotation error
  The lock signal was not detected for 2.0 seconds while detecting the signal every 100msec since starting the drive of the motor.
• Solutions: 1. Check the connector connection between the Fixing Motor (M1) and the DC Controller PCB (PCB1).
  2. Replace the Fixing Motor (M1).
  3. Replace the DC Controller PCB (PCB1).

• Code: E014-0002
• Description: Fixing Motor (M1) rotation error
  The lock signal was not detected 5 times in a row for 500msec while detecting the signal every 100msec during driving (after the lock signal detection).
• Solutions: 1. Check the connector connection between the Fixing Motor (M1) and the DC Controller PCB (PCB1).
  2. Replace the Fixing Motor (M1).
  3. Replace the DC Controller PCB (PCB1).

• Code: E014-0003
• Description: Fixing Motor (M1) pressure release error
  The pressure release of the Fixing Assembly was not detected for 3.0 seconds during the pressure release drive.
• Solutions: 1. Check the connector connection between the Fixing Pressure Release Sensor (PS18) or the Fixing Motor (M1) and the DC Controller PCB (PCB1).
  2. Replace the Fixing Pressure Release Sensor (PS18).
  3. Replace the Fixing Motor (M1).
  4. Replace the DC Controller PCB (PCB1).

• Code: E014-0004
• Description: Fixing Motor (M1) pressurization error
  The pressurization of the Fixing Assembly was not detected for 3.0 seconds during the pressurization drive.
• Solutions: 1. Check the connector connection between the Fixing Pressure Release Sensor (PS18) or the Fixing Motor (M1) and the DC Controller PCB (PCB1).
  2. Replace the Fixing Pressure Release Sensor (PS18).
  3. Replace the Fixing Motor (M1).
  4. Replace the DC Controller PCB (PCB1).

• Code: E020-0000
• Description: Detection of the toner clog between the Hopper Unit and the Developing Assembly
  When the Developing Assembly Toner Sensor (TS2) detected “toner-absent” and the Hopper Toner Sensor (TS1) detected “toner-present”, the Developing Assembly Toner Sensor (TS2) did not detect “toner-present” though the Hopper Motor (M6) rotated by 194 times at intervals of 1.0 second with having turned on the Developing Cylinder Clutch (CL2).
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Check the rotation of the Hopper Motor Gear. (If it is rotating, the sensor may not be detecting correctly. In that case, perform the following to supply toner to the Developing Assembly: COPIER > FUNCTION > INSTALL > TONER-S in the Service Mode.)
  2. Replace the Developing Assembly.
  3. Replace the Hopper Unit.
  4. Replace the DC Controller PCB (PCB1).

• Code: E024-0001
• Description: Disconnection of the Developing Assembly Toner Sensor (TS2)
  1. At normal speed: The Developing Assembly Toner Sensor (TS2) signal was detected 7500 times in a row at intervals of 100msec.
  2. At low speed: The Developing Assembly Toner Sensor (TS2) signal was detected 4500 times in a row at intervals of 100msec.
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Check the connector connection between the Developing Assembly and the DC Controller PCB (PCB1).
  2. Replace the Developing Assembly.
  3. Replace the DC Controller PCB (PCB1).

• Code: E025-0000
• Description: Connector disconnection of the Hopper Toner Sensor (TS1)
  The connection signal of the Hopper Toner Sensor (TS1) was not detected 10 times in a row for 100msec.
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Check the connector connection between the Hopper Unit and the DC Controller PCB (PCB1).
  2. Replace the Hopper Unit.
  3. Replace the DC Controller PCB (PCB1).

• Code: E025-0001
• Description: Bottle Motor (M5) rotation error
  The same level of the Bottle Motor (M5) lock signal was detected 230 times in a row while detecting the signal every 2.0msec.
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Check the connector connection between the Bottle Motor (M5) and the DC Controller PCB (PCB1).
  2. Replace the Bottle Motor (M5).
  3. Replace the DC Controller PCB (PCB1).

• Code: E110-0001
• Description: Laser Scanner Motor rotation error
  After startup of the Laser Scanner Motor, the speed lock signal of the Laser Scanner Motor was not detected although a specified period of time had passed.
  *When the same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Laser Scanner Unit and the DC Controller PCB (PCB1).
  2. Replace the Laser Scanner Unit.
  3. Replace the DC Controller PCB (PCB1).

• Code: E110-0002
• Description: Laser Scanner Motor rotation error
  After the speed lock of the Laser Scanner Motor settled, the speed lock signal was not detected 10 times in a row at intervals of 100msec.
  *When the same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Laser Scanner Unit and the DC Controller PCB (PCB1).
  2. Replace the Laser Scanner Unit.
  3. Replace the DC Controller PCB (PCB1

• Code: E110-0003
• Description: Laser Scanner Motor rotation error
  The speed lock signal of the Laser Scanner Motor was not detected although 6.5 seconds (when switching from low speed to normal speed) or 8.0 seconds (when switching from normal speed to low speed) had passed.
  *When the same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Laser Scanner Unit and the DC Controller PCB (PCB1).
  2. Replace the Laser Scanner Unit.
  3. Replace the DC Controller PCB (PCB1).

• Code: E196-0000
• Description: EEPROM access error
  During communication with EEPROM, the communication failed to retry 20 times after the communication error had occurred.
  * If paper is being fed, the error occurs after the paper has been delivered.
• Solutions: 1. Replace the DC Controller PCB (PCB1).

• Code: E197-0000
• Description: Laser Driver PCB communication error
  Error in communication with the Laser Driver PCB (communication data failure)
  *When the same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Laser Scanner Unit and the Main Controller PCB (PCB2) or the DC Controller PCB (PCB1).
  2. Replace the Laser Scanner Unit.
  3. Replace the Main Controller PCB (PCB2).
  4. Replace the DC Controller PCB (PCB1).

• Code: E197-0003
• Description: Connector disconnection of the Laser Scanner Unit
  The disconnection of the Laser Scanner Unit was detected.
• Solutions: 1. Check the connector connection between the Laser Scanner Unit and the Main Controller PCB (PCB2) or the DC Controller PCB (PCB1).
  2. Replace the Laser Scanner Unit.
  3. Replace the Main Controller PCB (PCB2).
  4. Replace the DC Controller PCB (PCB1).

• Code: E202-0001
• Description: CIS Unit home position detection error
  The CIS HP Sensor (PS24) did not detect the CIS Unit
• Solutions: 1. Check the connection of the Flexible Cable between the Reader Controller PCB (PCB3) and the Main Controller PCB (PCB2).
  2. Replace the Flexible Cable.
  3. Replace the CIS HP Sensor (PS24).
  4. Replace the Reader Motor (M10).
  5. Replace the Reader Controller PCB (PCB3).
  6. Replace the Main Controller PCB (PCB2).

• Code: E202-0002
• Description: CIS Unit home position detection error
  The CIS Unit did not come off the CIS HP Sensor (PS24).
• Solutions: 1. Check the connection of the Flexible Cable between the Reader Controller PCB (PCB3) and the Main Controller PCB (PCB2).
  2. Replace the Flexible Cable.
  3. Replace the CIS HP Sensor (PS24).
  4. Replace the Reader Motor (M10).
  5. Replace the Reader Controller PCB (PCB3).
  6. Replace the Main Controller PCB (PCB2).

• Code: E240-0000
• Description: Controller communication error
  A serial communication error was detected during normal operation.
• Solutions: 1. Check the connector connection between the DC Controller PCB (PCB1) and the Main Controller PCB (PCB2).
  2. Replace the DC Controller PCB (PCB1).

• Code: E240-0001
• Description: Controller communication error
  A serial communication error was detected during printing.
• Solutions: 1. Check the connector connection between the DC Controller PCB (PCB1) and the Main Controller PCB (PCB2).
  2. Replace the DC Controller PCB (PCB1).

• Code: E246
• Description: System error
• Solutions: Contact the service company office

• Code: E247
• Description: System error
• Solutions: Contact the service company office

• Code: E248-0000
• Description: Reader backup data read error
  The verification of the reader backup data failed to match.
• Solutions: 1. Check the connector connection between the Reader Controller PCB (PCB3) and the Main Controller PCB (PCB2).
  2. Replace the Reader Controller PCB (PCB3).
  3. Replace the Main Controller PCB (PCB2).

• Code: E261-0000
• Description: Zero cross signal error
  The zero cross signal was not detected for 500msec or longer while the relay turned to on.
  *When the same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection. (All connectors on the DC Controller PCB)
  2. Replace the DC Controller PCB (PCB1).
  3. Replace the AC Driver PCB (PCB4).

• Code: E315-0007
• Description: Image process device error
  JBIG encode error
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check connection of Main Controller PCB.
  3. Replace Main Controller PCB (PCB2).

• Code: E315-000d
• Description: Image process device error
  JBIG decode error
• Solutions: 1. Delete the current job.
  2. Turn OFF and then ON the main power.
  3. Check connection of Main Controller PCB.
  4. Replace the DDR-SDRAM, the HDD and Main Controller PCB (PCB2) at the same time.

• Code: E315-000e
• Description: Image process device error
  Error at software decoding
• Solutions: 1. Delete the current job.
  2. Turn OFF and then ON the main power.
  3. Check connection of Main Controller PCB.
  4. Replace the DDR-SDRAM, the HDD and Main Controller PCB (PCB2) at the same time.

• Code: E315-000f
• Description: Image process device error
  Error at MemoryCopy
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check connection of Main Controller PCB.
  3. Replace Main Controller PCB (PCB2).

• Code: E315-0027
• Description: Image process device error
  ROTU timeout error
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check connection of Main Controller PCB.
  3. Replace Main Controller PCB (PCB2).

• Code: E315-0035
• Description: Image process device error
  MemFill timeout error
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check connection of Main Controller PCB.
  3. Replace Main Controller PCB (PCB2).

• Code: E315-0100
• Description: Image process device error
  PRIO overrun
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check connection of Main Controller PCB.
  3. Replace Main Controller PCB (PCB2).

• Code: E315-0500
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0501
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0510
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0511
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0520
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0521
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0530
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0531
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0540
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0541
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0550
• Description: Device timeout
  An image synchronous signal from the Main Controller PCB to the Reader is not received within 30 seconds.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E315-0551
• Description: Device abnormal completion
  An abnormal signal from the Main Controller PCB to the Reader is detected.
• Solutions: 1. Turn OFF and then ON the main power.
  2. Check the connection of the Main Controller PCB (including the flat cable).
  3. Replace the flat cable.
  4. Replace the Main Controller PCB (PCB2).

• Code: E350
• Description: System error
• Solutions: Contact the service company office

• Code: E351-0000
• Description: Main Controller PCB communication error
• Solutions: 1. Turn OFF and then ON the main power
  2. Disconnect and then connect the connector of the Main Controller PCB.
  3. Replace the Main Controller PCB (PCB2).

• Code: E354
• Description: System error
• Solutions: Contact the service company office

• Code: E355
• Description: System error
• Solutions: Contact the service company office

• Code: E500-0000
• Description: Communication error
  As for the communication with the Finisher and the Host Machine, the retry of the communication was over the specified number of times.
• Solutions: 1. Check the installation of the Host Machine and the Finisher.
  2. Check the connector connection between the DC Controller PCB (PCB1) and the Finisher Controller PCB (PCB1).
  3. Replace the Finisher Controller PCB (PCB1).
  4. Replace the DC Controller PCB (PCB1).

• Code: E530-0001
• Description: Front Alignment Motor (M4) error
  At initialization of the Front Alignment Plate, the Front Alignment Plate failed to move from the Front Alignment Plate HP Sensor (S4) although the Front Alignment Motor (M4) was driven for 10mm.
• Solutions: 1. Check the connector connection of the Front Alignment Plate HP Sensor (S4) or the Front Alignment Motor (M4).
  2. Replace the Front Alignment Plate HP Sensor (S4).
  3. Replace the Front Alignment Motor (M4).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E530-0002
• Description: Front Alignment Motor (M4) error
  At initialization of the Front Alignment Plate, the Front Alignment Plate failed to be detected by the Front Alignment Plate HP Sensor (S4) although the Front Alignment Motor (M4) was driven for 780msec.
• Solutions: 1. Check the connector connection of the Front Alignment Plate HP Sensor (S4) or the Front Alignment Motor (M4).
  2. Replace the Front Alignment Plate HP Sensor (S4).
  3. Replace the Front Alignment Motor (M4).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E531-8001
• Description: Staple Motor (M9) error
  The Stapler failed to move from the Staple HP Sensor (S11) within the staple execution time (450msec).
• Solutions: 1. Check the connector connection of the Staple Unit.
  2. Replace the Staple Unit.
  3. Replace the Finisher Controller PCB (PCB1).

• Code: E531-8002
• Description: Staple Motor (M9) error
  After execution of staple operation, the Staple Unit could not be detected by the Staple HP Sensor (S11) within 460msec although the motor was operated in the positive direction. And then, the Staple Unit could not be detected by the Staple HP Sensor (S11) within 460msec although the motor was rotated in the negative direction.
• Solutions: 1. Check the connector connection of the Staple Unit.
  2. Replace the Staple Unit.
  3. Replace the Finisher Controller PCB (PCB1).

• Code: E537-0001
• Description: Rear Alignment Motor (M5) error
  At initialization of the Rear Alignment Plate, the Rear Alignment Plate failed to move from the Rear Alignment Plate HP Sensor (S5) although the Rear Alignment Motor (M5) was driven for 10mm.
• Solutions: 1. Check the connector connection of the Rear Alignment Plate HP Sensor (S5) or the Rear Alignment Motor (M5).
  2. Replace the Rear Alignment Plate HP Sensor (S5).
  3. Replace the Rear Alignment Motor (M5).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E537-0002
• Description: Rear Alignment Motor (M5) error
  At initialization of the Rear Alignment Plate, the Rear Alignment Plate failed to be detected by the Rear Alignment Plate HP Sensor (S5) although the Rear Alignment Motor (M5) was driven for 760msec.
• Solutions: 1. Check the connector connection of the Rear Alignment Plate HP Sensor (S5) or the Rear Alignment Motor (M5).
  2. Replace the Rear Alignment Plate HP Sensor (S5).
  3. Replace the Rear Alignment Motor (M5).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E540-0001
• Description: Stack Tray Shift Motor (M8) error
  The Stack Tray shifting operation could not be completed although the Stack Tray Shift Motor (M8) was driven for 4.0 seconds.
• Solutions: 1. Check the connector connection of the Stack Tray Paper Height Sensor (S9) or the Stack Tray Shift Motor (M8).
  2. Replace the Stack Tray Paper Height Sensor (S9).
  3. Replace the Stack Tray Shift Motor (M8).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E575-0001
• Description: Gripper Motor (M7) error
  When the Gripper Motor (M7) was driven, the Gripper failed to move from the Gripper HP Sensor (S7) although the Gripper Encoder Sensor (S8) detected the rotation of 100 clocks.
• Solutions: 1. Check the connector connection of the Gripper HP Sensor (S7), Gripper Encoder Sensor (S8) or the Gripper Motor (M7).
  2. Replace the Gripper HP Sensor (S7).
  3. Replace the Gripper Encoder Sensor (S8).
  4. Replace the Gripper Motor (M7).
  5. Replace the Finisher Controller PCB (PCB1).

• Code: E575-0002
• Description: Gripper Motor (M7) error
  The Gripper failed to be detected by the Gripper HP Sensor (S7) although the Gripper Motor (M7) was driven for specified times (1.7 seconds at initialization or 1.4 seconds at normal operation).
• Solutions: 1. Check the connector connection of the Gripper HP Sensor (S7) or the Gripper Motor (M7).
  2. Replace the Gripper HP Sensor (S7).
  3. Replace the Gripper Motor (M7).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E575-0004
• Description: Gripper Motor (M7) clock error
  When the Gripper Motor (M7) was driven, the Gripper Encoder Sensor (S8) detected the rotation of 400 clocks or more.
• Solutions: 1. Check the connector connection of the Gripper Encoder Sensor (S8) or the Gripper Motor (M7).
  2. Replace the Gripper Encoder Sensor (S8).
  3. Replace the Gripper Motor (M7).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E577-0001
• Description: Paddle Motor (M3) error
  The Paddle failed to move from the Paddle HP Sensor (S3) although the Paddle Motor (M3) was driven for 175 steps.
• Solutions: 1. Check the connector connection of the Paddle HP Sensor (S3) or the Paddle Motor (M3).
  2. Replace the Paddle HP Sensor (S3).
  3. Replace the Paddle Motor (M3).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E577-0002
• Description: Paddle Motor (M3) error
  The Paddle failed to be detected by the Paddle HP Sensor (S3) although the Paddle Motor (M3) was driven for 2.0 seconds.
• Solutions: 1. Check the connector connection of the Paddle HP Sensor (S3) or the Paddle Motor (M3).
  2. Replace the Paddle HP Sensor (S3).
  3. Replace the Paddle Motor (M3).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E583-0001
• Description: Tray Auxiliary Guide Motor (M6) error
  The Tray Auxiliary Guide failed to move from the Tray Auxiliary Guide HP Sensor (S6) although the Tray Auxiliary Guide Motor (M6) was driven for 30mm.
• Solutions: 1. Check the connector connection of the Tray Auxiliary Guide HP Sensor (S6) or the Tray Auxiliary Guide Motor (M6).
  2. Replace the Tray Auxiliary Guide HP Sensor (S6).
  3. Replace the Tray Auxiliary Guide Motor (M6).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E583-0002
• Description: Tray Auxiliary Guide Motor (M6) error
  The Tray Auxiliary Guide failed to be detected by the Tray Auxiliary Guide HP Sensor (S6) although the Tray Auxiliary Guide Motor (M6) was driven for 1.8 seconds
• Solutions: 1. Check the connector connection of the Tray Auxiliary Guide HP Sensor (S6) or the Tray Auxiliary Guide Motor (M6).
  2. Replace the Tray Auxiliary Guide HP Sensor (S6).
  3. Replace the Tray Auxiliary Guide Motor (M6).
  4. Replace the Finisher Controller PCB (PCB1).

• Code: E602
• Description: File system error on the HDD
• Solutions:

• Code: E604-0512
• Description: Image memory is faulty or insufficient
  512MB memory needs to be installed (insufficient memory for the model)
• Solutions: 1. Install a 512MB or larger main memory

• Code: E604-1024
• Description: Image memory is faulty or insufficient
  1024MB memory needs to be installed (insufficient memory for the model)
• Solutions: 1. Install a 1024MB or larger main memory

• Code: E604-1536
• Description: Image memory is faulty or insufficient
  1536MB memory needs to be installed (insufficient memory for the model)
• Solutions: 1. Install a 1536MB or larger main memory

• Code: E611-0000
• Description: An error code to prevent repeated resend due to power shutdown during FAX transmission
  Repeated rebooting and resending in a short period of time
• Solutions: 1. Clear the FAX job information.
  Execute the following: COPIER > FUNCTION > CLEAR > FXTX-CLR
  2. Turn OFF and ON the main power.

• Code: E613-0512
• Description: Image memory is faulty or insufficient
  No necessary memory at Main Controller PCB
• Solutions: Make a 512MB memory at Main Controller PCB (PCB2).

• Code: E613-1024
• Description: Image memory is faulty or insufficient
  No necessary memory at Main Controller PCB
• Solutions: Make a 1024MB memory at Main Controller PCB (PCB2).

• Code: E613-1536
• Description: Image memory is faulty or insufficient
  No necessary memory at Main Controller PCB
• Solutions: Make a 1536MB memory at Main Controller PCB (PCB2).

• Code: E614
• Description: Flash PCB detection error
• Solutions:

• Code: E674-0001
• Description: FAX Board communication error
  The specified number of errors was detected with FAX Board communication
• Solutions: 1. Check wire connection between the FAX Board and the Main Controller PCB.
  2. Replace the FAX Board.
  3. Replace the Main Controller PCB (PCB2).

• Code: E674-0004
• Description: FAX Board communication error
  Error in access of the modem IC used by FAX
• Solutions: 1. Check wire connection between the FAX Board and the Main Controller PCB.
  2. Replace the FAX Board.
  3. Replace the Main Controller PCB (PCB2).

• Code: E674-0008
• Description: FAX Board communication error
  Error in access of the port IC used by OnBoardFax
• Solutions: 1. Check wire connection between the FAX Board and the Main Controller PCB.
  2. Replace the FAX Board.
  3. Replace the Main Controller PCB (PCB2).

• Code: E674-000C
• Description: FAX Board communication error
  An error was detected in access of the modem IC or port IC used by Fax
• Solutions: 1. Check wire connection between the FAX Board and the Main Controller PCB.
  2. Replace the FAX Board.
  3. Replace the Main Controller PCB (PCB2).

• Code: E674-0010
• Description: FAX Board communication error
  Error in timer device to be used by FAX at activation
• Solutions: 1. Replace the Main Controller PCB (PCB2).

• Code: E674-0011
• Description: FAX Board communication error
  Error when the timer device to be used by FAX is started
• Solutions: 1. Replace the Main Controller PCB (PCB2).

• Code: E674-0030
• Description: FAX Board communication error
  Checksum error of USB-FAX MAINROM
• Solutions: When the power is turned ON, get in the download mode from service mode to execute downloading of USBFAX MAINROM.

• Code: E674-0100
• Description: FAX Board communication error
  After completion of fax communication, writing of the communication information (log) failed, and the log cannot be read.
• Solutions: Turn OFF and then ON the power. Points to note) All the previous communication information will be cleared.

• Code: E674-0200
• Description: HDD access error
  An error occurred when accessing the HDD.
• Solutions: 1. Turn OFF and then ON the power. 2. System all format and installation 3. Replace the HDD. 4. Replace the Main Controller PCB.

• Code: E677-0003
• Description: Print server error
  Error is detected by checking of the mother board at startup of the print server
• Solutions: 1. Check cable connection and turn ON the power again.
  2. Reinstall the printer server.

• Code: E711-0001
• Description: Communication error (retransmission request reception error)
  Communication between the Host Machine and the Finisher was lost.
• Solutions: 1. Check the installation of the Host Machine and the Finisher.
  2. Check the connector connection between the DC Controller PCB (PCB1) and the Finisher Controller PCB (PCB1).
  3. Replace the Finisher Controller PCB (PCB1).
  4. Replace the DC Controller PCB (PCB1).

• Code: E713-0000
• Description: Error in communication with the Finisher (communication retry failure)
  The communication did not connect again although the error retry was executed after failing to communicate with the Finisher.
• Solutions: 1. Check the installation of the Host Machine and the Finisher.
  2. Check the connector connection between the DC Controller PCB (PCB1) and the Finisher Controller PCB (PCB1).
  3. Replace the Finisher Controller PCB (PCB1).
  4. Replace the DC Controller PCB (PCB1).

• Code: E716-0000
• Description: Error in communication with the Cassette Module
  The communication did not connect again although the error retry was executed after failing to communicate with the Cassette Module.
• Solutions: 1. Check the installation of the Host Machine and the Cassette Module.
  2. Check the connector connection between the DC Controller PCB (PCB1) and the Cassette Module Controller PCB (PCB101).
  3. Replace the Cassette Module Controller PCB (PCB101).
  4. Replace the DC Controller PCB (PCB1).

• Code: E719-0001
• Description: Coin vendor error
  Error when the coin vendor is started
  – The Coin Vendor, which must have been connected before the power was turned OFF, is not connected when the power is turned ON
• Solutions: Check cable connection between the charging management equipment and the host machine.
  While the charging management equipment is connected for operation, clear the error in the case of switching to the operation without the charging management equipment.
  (To prevent a misuse by removing the charging management equipment, this error code is displayed.)

• Code: E719-0002
• Description: Coin vendor error
  IPC error at coin vendor operation
  – Open circuit of IPC, unable to recover the IPC communication
  – When open circuit of the pickup/delivery signal cable is detected
  – Invalid connection is detected
• Solutions: Check cable connection between the charging management equipment and the host machine.
  While the charging management equipment is connected for operation, clear the error in the case of switching to the operation without the charging management equipment.
  (To prevent a misuse by removing the charging management equipment, this error code is displayed.)

• Code: E719-0003
• Description: Coin vendor error
  – Communication error with the coin manager occurs during unit price acquisition at startup.
• Solutions: Check cable connection between the charging management equipment and the host machine.
  While the charging management equipment is connected for operation, clear the error in the case of switching to the operation without the charging management equipment.
  (To prevent a misuse by removing the charging management equipment, this error code is displayed.)

• Code: E719-0004
• Description: Coin vendor error
  The coin vendor was connected to a model that does not support the coin vendor
• Solutions: 1. Disconnect the coin vendor.

• Code: E719-0011
• Description: Coin vendor error
  Error when the NewCardReader is started
  – The NewCardReader, which must have been connected before the power was turned OFF, is not connected when the power is turned ON.)
• Solutions: Check cable connection between the charging management equipment and the host machine.
  While the charging management equipment is connected for operation, clear the error in the case of switching to the operation without the charging management equipment.
  (To prevent a misuse by removing the charging management equipment, this error code is displayed.)

• Code: E719-0012
• Description: Coin vendor error
  IPC error at NewCardReader operation
  Open circuit of IPC, unable to recover the IPC communication
• Solutions: Check cable connection between the charging management equipment and the host machine.
  While the charging management equipment is connected for operation, clear the error in the case of switching to the operation without the charging management equipment.
  (To prevent a misuse by removing the charging management equipment, this error code is displayed.)

• Code: E719-0031
• Description: Serial communication error when the NewCardReader is started
  Unable to start communication with the Serial NewCardReader at startup
• Solutions: 1. Check if the cable of Serial NewCardReader is open circuit.
  2. Remove the Serial NewCardReader.
  COPIER > Function > CLEAR > CARD
  COPIER > Function > CLEAR > ERR

• Code: E719-0032
• Description: Serial communication error after the NewCardReader was started
  Although communication with the Card Reader was possible at startup, it became unavailable in the middle of communication
• Solutions: Check if the NewCardReader cable is open circuit

• Code: E730-1001
• Description: PDL software erro
  rInitialization error
• Solutions: 1. PDL reset processing (user mode > function settings > printer > printer settings > utility > Reset Printer).
  2. Turn OFF and then ON the power.

• Code: E730-100A
• Description: PDL software error
  Systematic fatal error occurs
• Solutions: 1. PDL reset processing (user mode > function settings > printer > printer settings > utility > Reset Printer).
  2. Turn OFF and then ON the power.

• Code: E730-A006
• Description: PDL communication error
  No reply from PDL. No reply from PDL due to failure or absence of the controller firmware
• Solutions: 1. PDL reset processing (user mode > function settings > printer > printer settings > utility > Reset Printer).
  2. Turn OFF and then ON the power.
  3. Check connection of Main Controller PCB.
  4. Reinstall the controller firmware.
  5. Replace Main Controller PCB (PCB2).

• Code: E730-A007
• Description: Mismatched PDL version
  Mismatch in version of the control software between the host machine and the PDL.
• Solutions: System all format and installation.

• Code: E730-B013
• Description: PDL embedded font error
  Broken font data
• Solutions: 1. Turn OFF and then ON the power.
  2. Reinstall the system using SST or USB.
  3. System all format and reinstall the system using SST or USB.

• Code: E730-C000
• Description: Initialization error
  An error, such as failure in memory retrieval at startup, occurs
• Solutions: 1. System all format and installation.
  2. Replace Main Controller PCB (PCB2).

• Code: E730-C001
• Description: HDD access error
  An error occurs when accessing to the HDD
• Solutions: 1. Start in safe mode to format the HDD (all the data in the HDD is erased).
  2. Replace the HDD.
  3. Replace Main Controller PCB (PCB2).

• Code: E731-3000
• Description: Error in Main Controller PCB
  Unable to recognize the Surf board
• Solutions: 1. Check connection of Main Controller PCB.
  2. Replace Main Controller PCB (PCB2).

• Code: E731-3001
• Description: Error in Main Controller PCB
  Failure in Surf initialization
• Solutions: 1. Check connection of Main Controller PCB.
  2. Replace Main Controller PCB (PCB2).

• Code: E731-3002
• Description: Error in Main Controller PCB
  Failure in Surf initialization
• Solutions: 1. Check connection of Main Controller PCB.
  2. Replace Main Controller PCB (PCB2).

• Code: E731-3015
• Description: Error in Main Controller PCB
  Although it works normally at the software side, there is no video data into CL1-G
• Solutions: 1. Check connection of Main Controller PCB.
  2. Replace Main Controller PCB (PCB2).

• Code: E732-0010
• Description: Scanner communication error
  Vertical Synchronizing signal detection error
• Solutions: 1. Check the connection of the Connector with the Reader. 2. Check the power of the Reader (check if the initialization operation is executed at startup). 3. Replace the Reader Relay PCB. 4. Replace the Main Controller PCB.

• Code: E740-0002
• Description: Ethernet Board error
  Invalid MAC address
• Solutions: 1. Replace the LAN card

• Code: E740-0003
• Description: Ethernet Board error
  Invalid MAC address
• Solutions: 1. Replace the LAN card

• Code: E743-0000
• Description: DDI communication error
  SCI error, reception data NG, reception timeout, SEQ timeout error
• Solutions: 1. Turn OFF and then ON the power.
  2. Check connection of the cable between the Reader and the Controller.
  3. Check voltage (+24V and +12V) on the Reader Controller PCB.
  4. Replace the Reader Controller PCB (PCB3).
  5. Replace Main Controller PCB (PCB2).

• Code: E744
• Description: Language file error
• Solutions:

• Code: E746-0021
• Description: Engine ID error
  Self-check error of Image Analysis Board (HW board used for PCAM)
• Solutions: 1. Replace the Image Analysis Board (HW board used for PCAM).
  2. As a temporary measure, remove the Image Analysis Board and get in service mode:
  COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2); set ST-JBLK from 1 to 0, and turn OFF and then ON the power.

• Code: E746-0022
• Description: Engine ID error
  Wrong version of Image Analysis Board
• Solutions: 1. Update the firmware of the Image Analysis Board.
  2. As a temporary measure, remove the Image Analysis Board and get in service mode:
  COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2); set ST-JBLK from 1 to 0, and turn OFF and then ON the power.

• Code: E746-0023
• Description: Engine ID error
  No reply from the Image Analysis Board
• Solutions: 1. Check if the Image Analysis Board is correctly installed.
  2. Turn OFF and then ON the power.
  3. If the problem is not fixed, replace the Option Board.
  4. As a temporary measure, remove the Image Analysis Board and get in service mode:
  COPIER > OPTION > LCNS-TR > ST-JBLK (Lv2); set ST-JBLK from 1 to 0, and turn OFF and then ON the power.

• Code: E746-0024
• Description: Engine ID error
  Operation error of the Image Analysis Board
• Solutions: 1. Turn OFF and then ON the power.
  2. If the problem is not fixed, replace the Image Analysis Board.
  3. As a temporary measure, remove the Image Analysis Board and get in service mode:
  (Lv2) COPIER > OPTION > LCNS-TR > ST-JBLK ; set ST-JBLK from 1 to 0, and turn OFF and then ON the power.

• Code: E746-0031
• Description: Engine ID error
  Hardware error
• Solutions: 1. Turn OFF and then ON the power.
  2. Replace the TPM PCB.

• Code: E746-0032
• Description: Engine ID error
  TPM key mismatch
• Solutions: Format the system
  Use SST or USB memory to format the HDD, and then execute downloading of the system software. See Chapter 6 Upgrading for details. For reference, the method using USB memory is shown below:
  1. Prepare USB memory in which the system software was registered.

• Code: E746-0033
• Description: Engine ID error
  Mismatched data in the TPM
• Solutions: Recovery is available if backup of the TPM has been executed.
  1. Connect the USB memory in which the TPM key is saved.
  2. Management Settings > Data Management > TPM Settings; click [Restore TPM key].
  3. Enter the password that was specified at the time of backup work.
  4. Once the restore completion screen is displayed, click [OK] and remove the USB memory, and then turn OFF and ON the main power switch.
  When backup of the TPM key is not executed
  System format is necessary.
  Use SST or USB memory to format the HDD, and then download the system software.

• Code: E746-0034
• Description: TPM auto recovery error
  An error occurs when clearing the HDD while the TPM setting is ON
• Solutions: The symptom is recovered by turning OFF and then ON the power

• Code: E746-0035
• Description: TPM version error
  TPM which cannot be used in this machine was installed.
• Solutions: Install the supported TPM.

• Code: E747-1201
• Description: PDL rendering error
  Image processing IC error
• Solutions: 1. Turn OFF and then ON the power (send the data to Inc because running the data which generated an error code causes another error code).
  2. Replace Main Controller PCB (PCB2).

• Code: E748-2010
• Description: Flash PCB error
  Unable to find IPL (startup program)
• Solutions: Replace the Flash PCB and install the system using SST or USB

• Code: E748-2021
• Description: Main Controller PCB access error
  Necessary H/W on Main Controller PCB is not detected
• Solutions: 1. Clean the terminal of Main Controller PCB, and remove and then install Main Controller PCB.
  2. Replace Main Controller PCB (PCB2).

• Code: E748-2023
• Description: Main Controller PCB access error
  Unable to initialize memory DDR2-SDRAM at the Main Controller PCB
• Solutions: 1. Clean the terminal of DDR2-SDRAM, and remove and then install the DDR2-SDRAM.
  2. Replace the DDR2-SDRAM.

• Code: E748-2024
• Description: Main Controller PCB access error
  The CPU at the Main Controller PCB failed to complete initialization
• Solutions: 1. Clean the terminal of DDR2-SDRAM, and remove and then install the DDR2-SDRAM.
  2. Check power state of Main Controller PCB and check around the connector.
  3. Replace Main Controller PCB.

• Code: E748-9000
• Description: System error
• Solutions: Contact the service company office

• Code: E749-0002
• Description: Rebooting instruction due to change of MEAP configuration
  There is a change in configuration that requires turning OFF and then ON the power
• Solutions: The symptom is recovered by turning OFF and then ON the power

• Code: E749-0003
• Description: Booting instruction due to change in mAccele configuration
  There is a change in configuration that requires turning OFF and then ON the power
• Solutions: The symptom is recovered by turning OFF and then ON the power

• Code: E749-0005
• Description: Booting instruction due to change in hardware configuration
  There is a change in configuration that requires turning OFF and then ON the power
• Solutions: The symptom is recovered by turning OFF and then ON the power

• Code: E749-0006
• Description: Restart direction due to configuration change.
  The option such as the Finisher and ADF was installed or removed when all of following conditions were met and the machine configuration is changed when the main power switch is turned ON.
  – Settings/Registration > Preferences > Timer/Energy Settings > Quick Startup at Power-on > ON
  – The Main Power Switch is turned OFF
  – The power plug of the machine is connected to the output.
• Solutions: It is recovered by turning OFF and then ON the main power.
  CAUTION
  This machine provides power to some PCBs even when in the main power OFF status.
  The power supply is not completely OFF by just turning OFF the main power switch and therefore, the machine is unable to detect a configuration change.
  When disconnecting and then connecting a connector, always disconnect the power plug.
  Refer to the Service Manual > Chapter 2 > External and Controls > Quick Startup for details.

• Code: E753-0001
• Description: Downloading error
  Firmware update error
  This symptom occurs when trying to update the firmware of an option that is not installed
• Solutions: 1. Check the log to identify the location of the download error.
  Check if the target option is installed.
  When the target option is not installed:
  -> The symptom is recovered by turning OFF and then ON the power (because there is nothing to update)
  When the target option is installed:
  -> Check if the target option is properly installed and see if the software to download is for the correct target option, and then execute downloading again.

• Code: E804-0000
• Description: Power Supply Cooling Fan (FM4) error
  When detecting a failure of the Power Supply Cooling Fan (FM4).
• Solutions: 1. Check the connector connection between the Power Supply Cooling Fan (FM4) and the AC Driver PCB (PCB4).
  2. Replace the Power Supply Cooling Fan (FM4).

• Code: E805-0000
• Description: Heat Exhaust Fan (Rear) (FM6) error
  The lock signal was detected for 5.0 seconds while the Heat Exhaust Fan (Rear) (FM6) was being stopped. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Heat Exhaust Fan (Rear) (FM6) and the DC Controller PCB (PCB1).
  2. Replace the Heat Exhaust Fan (Rear) (FM6).
  3. Replace the DC Controller PCB (PCB1).

• Code: E805-0001
• Description: Heat Exhaust Fan (Rear) (FM6) rotation error
  The lock signal was not detected for 5.0 seconds while the Heat Exhaust Fan (Rear) (FM6) was being driven.
  *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Heat Exhaust Fan (Rear) (FM6) and the DC Controller PCB (PCB1).
  2. Replace the Heat Exhaust Fan (Rear) (FM6).
  3. Replace the DC Controller PCB (PCB1).

• Code: E805-0002
• Description: Heat Exhaust Fan (Front) (FM5) error
  The lock signal was detected for 5.0 seconds while the Heat Exhaust Fan (Front) (FM5) was being stopped. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Heat Exhaust Fan (Front) (FM5) and the DC Controller PCB (PCB1).
  2. Replace the Heat Exhaust Fan (Front) (FM5).
  3. Replace the DC Controller PCB (PCB1).

• Code: E805-0003
• Description: Heat Exhaust Fan (Front) (FM5) rotation error
  The lock signal was not detected for 5.0 seconds while the Heat Exhaust Fan (Front) (FM5) was being driven. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Heat Exhaust Fan (Front) (FM5) and the DC Controller PCB (PCB1).
  2. Replace the Heat Exhaust Fan (Front) (FM5).
  3. Replace the DC Controller PCB (PCB1).

• Code: E820-0000
• Description: Developing Cooling Fan (Front) (FM7) error
  The lock signal was detected for 5.0 seconds while the Developing Cooling Fan (Front) (FM7) was being stopped. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Developing Cooling Fan (Front) (FM7) and the DC Controller PCB (PCB1).
  2. Replace the Developing Cooling Fan (Front) (FM7).
  3. Replace the DC Controller PCB (PCB1).

• Code: E820-0001
• Description: Developing Cooling Fan (Front) (FM7) rotation error
  The lock signal was not detected for 5.0 seconds while the Developing Cooling Fan (Front) (FM7) was being driven. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Developing Cooling Fan (Front) (FM7) and the DC Controller PCB (PCB1).
  2. Replace the Developing Cooling Fan (Front) (FM7).
  3. Replace the DC Controller PCB (PCB1).

• Code: E820-0002
• Description: Developing Cooling Fan (Rear) (FM8) error
  The lock signal was detected for 5.0 seconds while the Developing Cooling Fan (Rear) (FM8) was being stopped. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Developing Cooling Fan (Rear) (FM8) and the DC Controller PCB (PCB1).
  2. Replace the Developing Cooling Fan (Rear) (FM8).
  3. Replace the DC Controller PCB (PCB1).

• Code: E820-0003
• Description: Developing Cooling Fan (Rear) (FM8) rotation error
  The lock signal was not detected for 5.0 seconds while the Developing Cooling Fan (Rear) (FM8) was being driven. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Developing Cooling Fan (Rear) (FM8) and the DC Controller PCB (PCB1).
  2. Replace the Developing Cooling Fan (Rear) (FM8).
  3. Replace the DC Controller PCB (PCB1).

• Code: E822-0000
• Description: Delivery Cooling Fan (Front) (FM3) error
  The lock signal was detected for 5.0 seconds while the Delivery Cooling Fan (Front) (FM3) was being stopped. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Delivery Cooling Fan (Front) (FM3) and the DC Controller PCB (PCB1).
  2. Replace the Delivery Cooling Fan (Front) (FM3).
  3. Replace the DC Controller PCB (PCB1).

• Code: E822-0001
• Description: Delivery Cooling Fan (Front) (FM3) rotation error
  The lock signal was not detected for 5.0 seconds while the Delivery Cooling Fan (Front) (FM3) was being driven. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Delivery Cooling Fan (Front) (FM3) and the DC Controller PCB (PCB1).
  2. Replace the Delivery Cooling Fan (Front) (FM3).
  3. Replace the DC Controller PCB (PCB1).

• Code: E822-0003
• Description: Delivery Cooling Fan (Center) (FM2) rotation error
  The lock signal was not detected for 5.0 seconds while the Delivery Cooling Fan (Center) (FM2) was being driven. *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Delivery Cooling Fan (Center) (FM2) and the DC Controller PCB (PCB1).
  2. Replace the Delivery Cooling Fan (Center) (FM2).
  3. Replace the DC Controller PCB (PCB1).

• Code: E822-0005
• Description: Delivery Cooling Fan (Rear) (FM1) rotation error
  The lock signal was not detected for 5.0 seconds while the Delivery Cooling Fan (Rear) (FM1) was being driven.
  *The same status was detected again after executing an error retry.
• Solutions: 1. Check the connector connection between the Delivery Cooling Fan (Rear) (FM1) and the DC Controller PCB (PCB1).
  2. Replace the Delivery Cooling Fan (Rear) (FM1).
  3. Replace the DC Controller PCB (PCB1).

• Code: E880-0001
• Description: Controller Fan error
  Lock of Controller Fan is detected
• Solutions: Check if the connector is connected
  If the connector is OK, replace Controller Fan.

• Code: E881-0001
• Description: CPU abnormal temperature rising error
  Abnormal temperature of the Main Controller CPU
• Solutions: 1. Send cold air to the device. 2. If there is a shielding object around the inlet, remove it to secure enough space. 3. Check the fan, and remove dust or replace the fan if it has an abnormality such as abnormal sound. 4. Replace the Main Controller PCB.

• Code: E996-0071
• Description: Frequent error avoidance jam (ADF)
• Solutions: Depending on the setting of JM-ERR-R in service mode, “010071” jam is displayed as an error.
  Collect log and contact to the sales companies.
  To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-R, and set JM-ERR-R to 0

• Code: E996-0CA0
• Description: Frequent error avoidance jam (PRINTER)
• Solutions: Make “000CA0” jam to be displayed as an error by setting JM-ERR-D in service mode.
  Collect log and contact to the sales companies.
  To cancel the setting, select COPIER> OPTION> FNC-SW> JM-ERR-D, and set JM-ERR-D to 0

About Canon Servie Tool V5610

– Canon Service Tool V5610 is a tool used to perform maintenance on Canon printers and reset Canon printers after replacement of parts such as replacing ink absorbents, print heads, printer mainboard, and others. Based on the many cases we have encountered, the Service Tool is most often used to reset ink absorber counter value when the waste ink absorber is full.
– The ink absorber is going to be full of box, it has to be replaced or cleaned the waste ink absorber. Also, replaceing or cleaning the waste ink absorber, you need to repair or reset the waste ink counter value, cause those parts are concerned to each others.
– So using Canon Service Tool V5610 to reset the waste ink counter value becomes effective when the ink absorber is replaced or cleaned.

– Canon Service Tool V5610 can use to fix error code 5B00, 5B02, 5B04, 5B14, 1701, 1702, 1700 on your printer. You must enter Service Mode on your printer to use this Canon Service Tool.
– If the printer can not enter Service Mode, you can not reset it by Canon ST V5610. In this case, change EEPROM on the logic board.

Canon Service Tool V5610 Functions

– Fix Canon printer 7 times/ 8 times red light blinking:

– Fix Canon printer error code: 5B00, 5B01, 1700, 1701

Enter Service Mode on Canon Printer

1. Turn off a printer.
2. Press and hold the Resume/Cancel/Stop button.
3. Press and hold the ON button (do not release both buttons).
4. Release the Resume/Cancel/Stop button (do not release the ON button).
5. While holding the ON button, press the Resume/Cancel/Stop button 5 times, then release both the ON and Resume/Cancel/Stop buttons together.
– Canon printer in service mode: computer detects new hardware, led on printer goes green light.

– Download Canon driver and firmware in specific model: https://dnasofts.com/canon-lbp5960-printer-driver-firmware-and-user-manual-free-download/
– Download Epson driver and firmware in specific model: https://dnasofts.com/download-epson-sc-t5170-driver-firmware-and-manuals/

Source:
https://chiplessprinter.com/canon-service-tool-v5610.html
https://dnasofts.com
https://shop.nguyendangnam.com/
https://nguyendangnam.me/
https://chiplessprinter.com/reset-epson-waste-ink-pad-counter.html

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