Quick guide to fix Zebra G Series Error Codes

How to fix Zebra G Series Error Codes

– Compatible printer model: Zebra G Series
– Error code list of Zebra G Series model and steps to troubleshooting:

• Code: 01
• Display: Off
• Description: The printer is not receiving power.
• Troubleshooting Guides: • Have you turned on the printer power? • Check power connections from the wall outlet to the power supply, and from the power supply to the printer. • Disconnect the printer from the wall outlet for 30 seconds and then reconnect the printer to the wall outlet.

• Code: 02
• Display: Solid Green
• Description: The printer is on and in an idle state.
• Troubleshooting Guides: No action necessary.

• Code: 03
• Display: Solid Amber
• Description: The printer has failed its power on self test (POST). There is a memory error.
• Troubleshooting Guides: • If this error occurs right after you turn on the printer, contact an authorized reseller for assistance. When the printer is operating normally, the printer status light will be amber for about 10 seconds before turning green (solid or blinking). • If this error occurs after you have been printing, turn the printer power off and on, and then resume printing.

• Code: 04
• Display: Solid Amber
• Description: The printer has failed its power on self test (POST). The printhead needs to cool down.
• Troubleshooting Guides: • If this error occurs right after you turn on the printer, contact an authorized reseller for assistance. When the printer is operating normally, the printer status light will be amber for about 10 seconds before turning green (solid or blinking). • If this error continues, turn the printer power off for five minutes or more, and then turn on. If the amber light persists, then the printer requires service.

• Code: 05
• Display: Flashing Green
• Description: The printer is receiving data.
• Troubleshooting Guides: • As soon as all of the data has been received, the status LED will turn green and the printer will automatically resume operation.

• Code: 06
• Display: Flashing Red
• Description: The media is out. The ribbon is out.
• Troubleshooting Guides: • Follow the instructions for Loading Media in users manual, and then press the Feed button to resume printing. • The printer has sensed the end of the ribbon roll. Replace the ribbon.

• Code: 07
• Display: Flashing Red
• Description: The media is out. The printhead is open.
• Troubleshooting Guides: • Follow the instructions for Loading Media in users manual, and then press the Feed button to resume printing. • Close the top cover and then press the Feed button to resume printing.

• Code: 08
• Display: Double Flashing Green
• Description: The printer is paused.
• Troubleshooting Guides: • Press the Feed button to resume printing.

• Code: 09
• Display: Flashing Amber
• Description: The printhead is over temperature.
• Troubleshooting Guides: • Printing will stop until the printhead cools to an acceptable printing temperature. When it does, the printer will automatically resume operation.

• Code: 10
• Display: Alternately Flashing Green and Red
• Description: FLASH memory is not programmed.
• Troubleshooting Guides: • Return the printer to an authorized reseller.

• Code: 11
• Display: Flashing Red, Red and Green
• Description: The printhead or motor has had a critical failure.
• Troubleshooting Guides: • Return the printer to an authorized reseller.

• Code: 12
• Display:
• Description: No print on the label.
• Troubleshooting Guides: • The media may not be direct thermal media when printing without ribbon (i.e. thermal transfer). See Determining Thermal Media Types on page 24. • For thermal transfer printers, the media may not be outside wound or approved for use in the printer. See the following ribbon test procedures: Ribbon Test with Adhesive on page 27 and the Ribbon Scratch Test on page 28 in the users manual. • Is the media loaded correctly? Follow the instructions for Loading Roll Media in the users manual. For printing using transfer ribbon, see Loading Transfer Ribbon in the users manual.

• Code: 13
• Display:
• Description: The printed image does not look right.
• Troubleshooting Guides: • The printhead is dirty. Clean the printhead. • The printhead is under temperature. • Adjust the print darkness and/or print speed. • Use the ^PR (speed) and -SD (darkness) commands referenced in the ZPL Programming Guide. • Use the D (darkness/density) and S (speed) commands in the EPL Programmer’s Guide. • Manually adjust print darkness with the six-flash sequence of Feed Button Modes on page 33. • The Windows printer driver or application software may change these settings and may require a change to optimize print quality. • The media being used is incompatible with the printer. Be sure to use the recommended media for your application, and always use Zebra-approved labels and tags. • GX Printer Models: Verify that the printer power supply in use is rated at 100 Watts of DC output. • The printhead has worn out. The printhead is a consumable item and will wear out due to friction between the media and printhead. Using unapproved media may shorten life or damage your printhead. Replace the printhead. • The platen may need cleaning or replacement. The platen (driver) roller maybe losing traction due to: • Foreign objects attached to its surface, • The rubbery smooth surface has become polished and slippery, or • There is damage to the normally smooth and flat print surface such as box knife cuts.

• Code: 14
• Display:
• Description: There are long tracks of missing print (blank vertical lines) on several labels.
• Troubleshooting Guides: • The printhead is dirty. Clean the printhead. • The printhead elements are damaged. Replace the printhead.

• Code: 15
• Display:
• Description: The printing does not start at the top of the label or misprinting of one to three labels.
• Troubleshooting Guides: • The media may not be threaded correctly. Follow the instructions for Loading Roll Media in the users manual. • The printer needs to be calibrated. Refer to the two-flash sequence of Feed Button Modes on page 33 in this section. • ZPL Label Formats – The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the MN command in the ZPL Programming Guide). • ZPL Label Formats – Verify that the Label Top (LT) command is correctly set for your application (consult the ZPL Programming Guide). • EPL Label Formats – The correct media sensor may not be activated for label dispensing, blackline or notch sensing, or for Gap/Web sensing. Manual calibration selects the media sensing method for the labels being used (refer to the O and Q commands in the EPL Programmer’s Guide). • EPL Label Formats – Verify that the Set Label Length (Q) command is correctly set for your application (consult the EPL Programmer’s Guide).

• Code: 16
• Display:
• Description: A ZPL label format was sent to, but not recognized by, the printer.
• Troubleshooting Guides: • Is the printer in pause mode? If so, press the Feed button. • If the status LED is on or flashing, refer to What the Status Light is Telling You on page 16. • Make sure the data cable is correctly installed. • A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to Communicating with the Printer in the users manual. • Verify the correct Format and Control Prefix on the printer match what you are using in your ZPL programmed label format. The default Format (COMMAND CHAR) is Caret (^) character and the Control (CONTROL CHAR) is a Tilde (-) character. Verify the characters with the Configuration Status label printout. Refer to the one-flash sequence of Feed Button Modes on page 33 to print this label.

• Code: 17
• Display:
• Description: A EPL label format was sent to, but not recognized by, the printer.
• Troubleshooting Guides: • Is the printer in pause mode? If so, press the Feed button. • If the printer has label dispensing enabled, the printer may be waiting for the label to be removed. The liner/web must be properly threaded through the label dispenser mechanism (peeler) to correctly operate in label dispense mode, refer to the Label Dispenser Option in the users manual. • If the status LED is on or flashing, refer to What the Status Light is Telling You on page 16. • Make sure the data cable is correctly installed. • A communications problem has occurred. First, make sure that the correct communications port (USB) on the computer is selected. Refer to Communicating with the Printer in the users manual

– Zebra G Series printer Error Codes


– Zebra G Series troubleshooting solutions to fix error codes

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