OKI MC560 Error Codes list and solutions

OKI MC560 Error Codes list and solutions

– Compatible Printer model: OKI MC560
– OKI MC560 Error Code description:

• Code: –
• Display: SDRAM ERROR
• Description: PU board SRAM error
• Troubleshooting Guides: Does error reoccur? Yes Turn on the printer again. Replace the PU board (PRF).

• Code: –
• Display: XXXXXX CRC CHECK NG
• Description: A PU download data CRC check error.
  After PU data (PU firmware, custom media data and LED head adjustment data) downloading, a CRC check error was detected.
• Troubleshooting Guides: After PU data (PU firmware, custom media data and LED head adjustment data) downloading, a CRC check error was detected. Turn on the printer again and redownload the data (during usual printer operation, the downloading is not performed and the error does not occur).

• Code: –
• Display: LOADER VERSION XX XX
• Description: PU board Flash ROM hash check error
• Troubleshooting Guides: Does error reoccur? Yes Turn on the printer again. Replace the PU board (PRF).

• Code: –
• Display: WDT ERROR
• Description: PU firmware went haywire.
• Troubleshooting Guides: Does error reoccur? Yes Turn on the printer again. Replace the PU board (PRF).

• Code: –
• Display: COMMUNICATION ERROR
• Description: An error in a PUCU interface.
• Troubleshooting Guides: Is the CU assy installed properly? Does the printer recover from the error by replacing the TBR/TB2-6 board.
  Reinstall the assy properly. Replace the TBR/TB2-6 board. Replace the PU board (PRF).

• Code: 001
• Display: Service call 001:Error (C5900)
• Description: Machine Check Exception Hardware fault detected. (Board defective or Shortage of power supply volume)
• Troubleshooting Guides: Replace TBR/TB2-6 PCB.

• Code: 002 … 007
• Display: Power off/on 002 ~ 005 Error 006 / 007 Error
• Description: CPU Exception
• Troubleshooting Guides: Is the error issued again? Yes If RAM DIMM is installed, remove it, and turn the power off and on again. Replace the TBR/TB2-6 PCB. Install the RAM DIMM again. Replace the RAM DIMM.

• Code: 020
• Display: service 020:Error
• Description: CU ROM Hash Check Error
• Troubleshooting Guides: Does error display reappear? Yes Power OFF/ON Replace TBR/TB2-6 PCB.

• Code: 025
• Display: Service call 025:Error
• Description: CU Font ROM Hash Check Error
• Troubleshooting Guides: A font ROM hash check error was detected. (On printers for domestic market only)
  Power OFF/ON Replace TBR/TB2-6 PCB.

• Code: 030
• Display: Service call 030:Error
• Description: CU Optional RAM Check Error
• Troubleshooting Guides: Does error display reappear? Yes Power OFF/ON Replace TBR/TB2-6 PCB.

• Code: 031
• Display: Service call 031:Error
• Description: CU Optional RAM Check Error
• Troubleshooting Guides: Is RAM DIMM set properly? Is error recovered by replacing RAM DIMM?
  Reset RAM DIMM. Replace RAM DIMM. Replace TBR/TB2-6 PCB.

• Code: 036
• Display: Service call 036:Error (C5900)
• Description: RAM Spec Error Unsupported DIMM specification of the CU RAM
• Troubleshooting Guides: Is a genuine RAM DIMM in use? Is the RAM DIMM installed properly? Is the fault recovered when the RAM DIMM is replaced?
  Use genuine RAM DIMM. Reset RAM DIMM. Replace RAM DIMM. Replace TBR/TB2-6 PCB

Solve OKI MC560 Error codes

• Code: 040
• Display: Service call 040:Error
• Description: CU EEPROM Error
• Troubleshooting Guides: Does error display reappear? Yes Power OFF/ON Replace TBR/TB2-6 PCB

• Code: 041
• Display: Service call 041:Error
• Description: CU Flash Error Flash ROM Error on the CU board.
• Troubleshooting Guides: Does error display reappear? Yes Power OFF/ON Replace TBR/TB2-6 PCB

• Code: 042, 043, 045
• Display: Service call 042~ 043:Error 045:Error
• Description: Flash File System Error
  Access to the Flash ROM directly mounted on the CU PCB has failed.
• Troubleshooting Guides: Access to the Flash ROM directly mounted on the CU PCB failed. Flash File System Error Access to the Flash ROM directly mounted on the CU PCB failed. Conduct forced initialization of the Flash (Notice that NIC-F/ W will also be erased. It needs to be written with the Maintenance Utility after the initialization.) Execute FLASH FORMAT of MAINTENANCE MENU of the System Maintenance Menu. When ‘FLASH FORMAT’ is displayed, release the key and wait till ‘ONLINE’ (approx. 2 min.). If the symptom does not change, replace the TBR/ TB2-6 PCB.

• Code: 051
• Display: Service call 051:Error(C5900)
• Description: CU Fan Error Abnormal CPU cooling fan on CU board.
• Troubleshooting Guides: Is CU Fan connector set properly? Is error recovered by replacing fan? No Yes No Connect properly. Replace fan. Replace TBR/TB2-6 PCB.

• Code: 052
• Display: Service call 052:Error(C5900)
• Description: DMA Abort Error detected in Image processor.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON. Replace TBR/TB2-6 PCB.

• Code: 070
• Display: Power off/on 070:Error(C5900)
• Description: PSE firmware fault detected.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON. Replace TBR/TB2-6 PCB

• Code: 072
• Display: Power off/on 072:Error xx
• Description: Engine I/F Error I/F error between PU-CU.
• Troubleshooting Guides: Is CU assembly set properly? Is error recovered by replacing TBR/TB2-6 board?
  Set properly. Replace TBR/TB2-6 PCB. Replace PU PCB (PRF)

• Code: 073
• Display: Power off/on 073:Error
• Description: Video Error. A trouble was detected during image data development. (Illegal data received)
• Troubleshooting Guides: Is the CU Assy installed properly? Redo the installation properly. Replace the TBR/TB2-6 PCB.
  [Common] Reinstall or replace the optional RAM DIMM. Replace the interface cable.Redo the installation of the PC printer driver.

• Code: 074, 075
• Display: Power off/on 074:Error 075:Error
• Description: Video Error Fault detected when image data is extended.
• Troubleshooting Guides: Is CU assembly set properly? Set properly. Replace TBR/TB2-6 PCB

• Code: 081
• Display: Service call 081: ERROR
• Description: Parameter consistency Check error
  EEPROM or FLASH has become incapable of reading or writing.
• Troubleshooting Guides: EEPROM or FLASH has become incapable of reading or writing. Replace the CU board if the problem remains after cycling the power.

• Code: 104
• Display: Service call 104:Error
• Description: Engine EEPROM setting check is OK when power ON. Then detect read/ write error.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON Replace PU PCB(PRF)

• Code: 105
• Display: Service call 105:Error
• Description: An error detected by checking, at printer’s powerom, EEPROM installation.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON Replace PU PCB (PRF)

• Code: 106
• Display: Service call 106:Error
• Description: Abnormal engine control logic.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON Replace PU PCB (PRF)

• Code: 111
• Display: Service call 111:Error
• Description: Detected illegal Duplex Unit.
• Troubleshooting Guides: Is Duplex Unit of C5300/C5100 installed? Yes Install Duplex Unit of MC560.

• Code: 112
• Display: Service call 112:Error
• Description: Detected illegal 2nd Tray.
• Troubleshooting Guides: Is 2nd Tray of C5300/C5100 installed? Yes Install 2nd Tray of MC560.

• Code: 120
• Display: Service call 120: ERROR
• Description: PU unit FAN motor error
• Troubleshooting Guides: 1) Is the FAN in the PU unit working? 2) Does the same error occur after replacement of the FAN motor?
  Replace the FAN motor. Replace the PU board (PRF). Replace the PU board (PRF).

• Code: 121
• Display: Service call 121:Error
• Description: High-voltage power supply I/F error.
• Troubleshooting Guides: Is cable between PU board and high-voltage power unit connected properly? Is there no improperly connections?
  Connect properly. Check improper connections for highvoltage. Replace high-voltage power supply.

• Code: 122
• Display: Service call 122:Error
• Description: Low-voltage power supply fan error. Low-voltage power supply temperature error.
• Troubleshooting Guides: Is fan in low-voltage power supply unit operating? Is fan connector connected properly?
  Check connections for connector of fan. Replace low-voltage power supply. Replace fan motor. Replace low-voltage power supply.

• Code: 123
• Display: Service call 123:Error
• Description: Abnormal environment humidity / Not connected humidity sensor.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON Replace the operator panel PCB (PRP)

• Code: 124
• Display: Service call 124:Error
• Description: Abnormal environment temperature.
• Troubleshooting Guides: Does error reoccur? Yes Power OFF/ON Replace the operator panel PCB(PRF)

• Code: 126
• Display: Service call 126:Error
• Description: Condensation in the printer was detected.
  Condensation is likely to occur when machine is moved from cold to warm environments. Allow printer to come to temperature for a few hours.
• Troubleshooting Guides: Condensation iss likely to occur in printers carried from the outside. Turn on the printer again after it is exposed to room temperature for two hours to half a day. Does the error reoccur? Yes Turn on the printer again after it is left alone. Replace the operator panel PCB (PRP)

• Code: 127
• Display: Service call 127:Error
• Description: Error detected at the fuser unit cooling fan.
• Troubleshooting Guides: Is fan connector connected properly? Does error reoccur?
  Connect properly again. Replace fan motor Replace PU PCB (PRF)

• Code: 131 … 134
• Display: Service call 131 ~ 134 Error
• Description: LED head fault detected. 131 = Yellow 132 = Magenta 133 = Cyan 134 = K (Black)
• Troubleshooting Guides: Is LED head properly set? Is the LED head fuse blown out? Does error reoccur?
  Install the LED head unit properly. Check the LED head fuse. Change the fuse. Turn on the power again. Replace the LED head unit.

• Code: 140 … 142
• Display: Service call 140 ~ 142 Error
• Description: Error detected at ID position Up / Down 140= Y, 141= M, 142 = C
• Troubleshooting Guides: Is ID unit set properly? Does error reoccur?
  Reset ID unit. Turn power ON again. Replace ID Up/Down sensor.

• Code: 150 … 153
• Display: Service call 150 ~ 153 Error
• Description: ID unit fuse cannot be disconnected. 150 = Y, 151 = M, 152 = C, 153 = K
• Troubleshooting Guides: Is ID unit setting proper? Does error reoccur? Is error recovered by replacing PRT board?
  Reset ID unit. Turn power ON again. After check connections of cable between PRT board and PU PCB, replace PRT PCB. Replace PU PCB (PRF)

• Code: 154
• Display: Service call 154:Error
• Description: Belt unit fuse cannot be disconnected.
• Troubleshooting Guides: Is belt unit setting proper? Does error reoccur?
  Reset belt unit. Turn power ON again. Check cable connections and, replace PU PCB(PRF)

• Code: 155
• Display: Service call 155:Error
• Description: Fuser unit fuse cannot be disconnected.
• Troubleshooting Guides: Is fuser unit set properly? Does error reoccur?
  After cleaning for fuser connector, reset. Turn power ON again. Check cable connections and replace PU PCB (PRF)

• Code: 160 … 163
• Display: Service call 160 ~ 163 Error
• Description: Error detected by toner sensor. 160= Y, 161 = M, 162 = C, 163 = K
• Troubleshooting Guides: Is toner cartridge setting? Is toner lock lever setting? Does error reoccur?
  Set toner cartridge. Turn a lock lever of toner to a fixed position. Replace toner sensor or assembly.

• Code: 167
• Display: Service call 167:Error
• Description: Thermistor Slope Error
• Troubleshooting Guides: Is an error message indicated? Is the error issued again?
  Turn on the power again. Leave the printer as is for 30 minutes, and turn on the power again.

• Code: 168
• Display: Service call 168:Error
• Description: Compensation Thermistor Error
• Troubleshooting Guides: Is an error message indicated? Is the error issued again?
  Turn on the power again. Leave the printer as is for 30 minutes, and turn on the power again.

• Code: 169
• Display: Service call 169:Error
• Description: Upper Side Thermistor Error
• Troubleshooting Guides: Is an error message indicated? Is the error issued again?
  Turn on the power again. Leave the printer as is for 30 minutes, and turn on the power again.

• Code: 170, 171
• Display: Service call 170:Error 171:Error
• Description: Short circuit in fuser thermistor or open circuit detected.
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Replace fuser unit.

• Code: 172, 173
• Display: Service call 172:Error 173:Error
• Description: Abnormal temperature detected by fuser thermistor (high temp or low temp.)
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Replace fuser unit.

• Code: 174
• Display: Service call 174:Error
• Description: Short circuit in back up roller thermistor detected (at high temperature).
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Replace fuser unit.

• Code: 175
• Display: Service call 175:Error
• Description: Open of back up roller thermistor detected (at low temperature).
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Replace fuser unit.

• Code: 176, 177
• Display: Service call 176:Error 177:Error
• Description: Abnormal (high) temperature of back up roller thermistor detected.
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Replace fuser unit.

• Code: 181, 182
• Display: Service call 181:Error 182:Error
• Description: Option unit I/F error. 181 = Duplex Unit 182 = Option Tray)
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. After checking connection parts of connector, replace option unit.

• Code: 190
• Display: Power off/on 190:Error
• Description: System Memory Overflow.
• Troubleshooting Guides: Does error reoccur? Yes Turn power ON again. Add option RAM DIMM.

• Code: 200 … 202
• Display: Service call 200 ~ 202 Error
• Description: PU Firmware download Error.
  Error occurred while writing over the PU firmware.
• Troubleshooting Guides: Error occurered while writing over the PU firmware. Turn the printer OFF/ON, and retry to download the PU firmware again. (Usually, the procedure (PU firmware download) which isn’t done, so this is not occur.)

• Code: 203 … 214
• Display: Power off/on Error codes 203,204, 207, 208, 214, FOC, FFF F0D: Error(C5900) FFE: Error(C5900)
• Description: An error was detected of the CU program.
• Troubleshooting Guides: Reinstall the CU board. Is the error message displayed again? After turn power OFF, check connections between CU board and PU board. Then turn power ON again.

• Code: 209
• Display: Power off/on 209:Download Error
• Description: Media Table download Error.
  Downloading Media Table to PU has failure.(Related to Custom Media Type)
• Troubleshooting Guides: Downloading Media Table to PU has failure.(Related to Custom Media Type) Turn the printer OFF/ON, and retry to download the PU firmware, again. (Usually, the procedure isn’t done, so this is not occur.)

• Code: 220
• Display: Service call 220:Error
• Description: False setting of a record medium detected by a print statistics.
• Troubleshooting Guides: Take off the HDD or replaced? Yes Reset original HDD.

• Code: 230
• Display: Service call 230:Error
• Description: RFID Reader not Installed
• Troubleshooting Guides: RFID read device error Is the error issued again?
  Check the connection of the RFID R/W board. Replace the RFID R/W board. Replace the S2V PCB.

• Code: 231
• Display: Service call 231:Error
• Description: RFID Reader I/F Error
  An interface error was detected with the RFID reader device. 01: communication error between the RFID reader and the engine PCB. 02: the transceiver circuit error of the RFID reader. 03: communication error between the RFID reader and the toner cartridge. 04: the toner cartridge detection error (more than 4).
• Troubleshooting Guides: 01: Same as Error 230 02: Replace RFID R/W board. 03: Check the antenna cable connection. 04: Check to see if the quantity of toner cartridge is correct.

• Code: 250
• Display: Service call 250:Error
• Description: Secure File Erasing Error
  An erasing error of an encrypted file was detected.
• Troubleshooting Guides: An erasing error of an encrypted file was detected. Did the user agree to execute HDD ERASE? Notify the user that Disk ERASE needs to be executed to erase the encrypted file, so that the HDD is restored to the original state as at the time of purchase. ADMIN MENU HDD ERASE

• Code: 251
• Display: Service call 251:Error
• Description: Secure Disk Erasing Error
• Troubleshooting Guides: An error was detected during Disk ERASE. Can the error indication be reproduced? Yes Turn the power off and on again. Replace the HDD.

• Code: 901, 902
• Display: Power off/on 901:Error 902:Error
• Description: Short or open in belt thermistor detected.
• Troubleshooting Guides: Is belt thermistor cable setting proper? Does error reoccur?
  Connect cable set properly again. Turn power ON again. Replace belt thermistor.

• Code: 903, 904
• Display: Power off/on 903:Error 904:Error
• Description: Abnormal temperature detected by belt thermistor (high temp or low temp.)
• Troubleshooting Guides: Is belt thermistor cable setting proper? Does error reoccur?
  Connect cable set properly again. Turn power ON again. Replace belt thermistor and leave aside for 30 min. Then turn power ON again.

• Code: 918
• Display: Service call 918:Error
• Description: Duplex FANO Alarm Detection
  FAN error inside the Duplex. Is the error issued again
• Troubleshooting Guides: FAN error inside the Duplex. Is the error issued again when the power is turned on again?
  Check to see if the Duplex is properly installed. Check to see if the FAN is properly connected. Replace the FAN.

• Code: 923
• Display: Power off/on 923:Error
• Description: Black Image Drum Lock Error
  The black image drum (K-ID) does not rotate properly. Is the error message issued again
• Troubleshooting Guides: The black image drum (K-ID) does not rotate properly. Is the error message issued again when the power is turned on?
  Check to see if the K-ID is properly installed. Replace the K-ID. Replace the K-ID motor.

• Code: 928
• Display: Service call 928:Error
• Description: Fuser Motor Lock Error
  The fuser does not rotate properly. Is the error message issued again
• Troubleshooting Guides: The fuser unit does not rotate properly. Does the error reoccur after power cycling?
  Check to see if the fuser unit is properly installed. Replace the fuser unit. Replace the fuser motor.

• Code: 980
• Display: Service call 980:Error
• Description: Error by media clinging to the fuser
  Media has clung to the fuser.
• Troubleshooting Guides: Media has clung to the fuser. Power OFF Replace the fuser unit.

• Code: F0C, FFF, F0D
• Display: Power off/on Error codes 203,204, 207, 208, 214, FOC, FFF F0D: Error(C5900) FFE: Error(C5900)
• Description: An error was detected of the CU program.
• Troubleshooting Guides: Reinstall the CU board. Is the error message displayed again? After turn power OFF, check connections between CU board and PU board. Then turn power ON again.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here

Waste Ink Pad Counter Utility Functions:

– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error

– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.

– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information

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