OKI MC360 Error Codes list and solutions

OKI MC360 Error Codes list and solutions

– Compatible Printer model: OKI MC360
– OKI MC360 Error Code description:

• Code: 002 … 005
• Display: Service call 002: Error – 005: Error
• Description: CPU Excepption
• Troubleshooting Guides: Is the error message displayed again?
  If the RAM DIMM is mounted, remove it and turn the power supply off/ON. Replace M32 board Remount RAM DIMM Replace RAMDIMM

• Code: 030
• Display: Service call 030: Error
• Description: CU RAM Check Error
• Troubleshooting Guides: Is the error message displayed again? Yes Power supply OFF/ON Replace M32 board

• Code: 031
• Display: Service call 031: Error
• Description: CU Optical RAM Check Error
• Troubleshooting Guides: Is RAM DIMM mounted normally? Does it restore by exchanging RAM DIMM?
  Remount RAM DIMM Replace RAMDIMM Replace M32 board

• Code: 040
• Display: Service call 040: Error
• Description: CU EEPROM Error
• Troubleshooting Guides: Is the error message displayed again? Yes Power supply OFF/ON Replace M32 board

• Code: 041
• Display: Service call 041:Error
• Description: CU Flash Error Flash ROM Error on the CU board
• Troubleshooting Guides: Is the error message displayed again? Yes Power supply OFF/ON Replace M32 board

• Code: 042, 043
• Display: Service call 042: Error – 043: Error
• Description: Flash File System Error
• Troubleshooting Guides: It failed to the access to CU Flash ROM that is attached to the M32 board directly. The compulsive initialization of Flash is done. (Because NICFirmware is deleted, please be careful to it. After initialization, it is necessary to write NIC-Firmware by the maintenance utility).FLASH FORMAT is executed by using the maintenance utility.If the symptom doesn’t change, replace the M32 board.

• Code: 072
• Display: Service call 072: Error
• Description: Engine I/F Error I/F Error between PU and CU
• Troubleshooting Guides: Replace M32 board

• Code: 073
• Display: Service call 073: Error
• Description: Video Error When the image data sprads, defect is detected. (Incorrect data receive)
• Troubleshooting Guides: Does the error recur? Yes Change the PC to high spec or lower the resolution, and then print again. Replace M32 board

• Code: 074, 075
• Display: Service call 074: Error 075: Error
• Description: Video Error When the image data spreads, defect is detected.
• Troubleshooting Guides: Replace M32 board

• Code: 081
• Display: Service call 081: Error
• Description: Difference between version of CU firm and EEPROM
• Troubleshooting Guides: Does the error recur? Yes Do EEPROM Initialization. (Turn on the power supply by Cover-open & pressing START key & pressing CANCEL switch). Because the Mac address will disappear with this initialization, lease reset Mac address by using the maintenance utility. Replace M32 board

• Code: 104
• Display: Service call 104: Error
• Description: EngineEEPROM mounting check is OK with turning on the power supply, after that, lead/light error is detected
• Troubleshooting Guides: Does the error recur? Yes Power supply OFF/ON Replace M32 board

• Code: 105
• Display: Service call 105: Error
• Description: Engine EEPROM mounting check error when the power supply is turned on.
• Troubleshooting Guides: Does the error recur? Yes Power supply OFF/ON Replace M32 board

Solve OKI MC360 Error codes

• Code: 106
• Display: Service call 106: Error
• Description: The engine control logic is abnormal
• Troubleshooting Guides: Does the error recur? Yes Power supply OFF/ON Replace M32 board

• Code: 121
• Display: Service call 121: Error
• Description: High-voltage power supply I/F error
• Troubleshooting Guides: Is the cable between PU board ant the high-voltage power supply unit correctly connected? Isn’t there defective contact point?
  Reconnect correctly. Check the defective contact point of high-voltage system. Replace the high voltage power supply.

• Code: 123
• Display: Service call 123: Error
• Description: Environmental humidity abnormal/ humidity sensor disconnection
• Troubleshooting Guides: Is the cable between the PU board and the high-voltage power supply unit correctly connected?
  Reconnect correctly. Replace the high-voltage power supply.

• Code: 124
• Display: Service call 124: Error
• Description: Environmental temperature abnormality
• Troubleshooting Guides: Does the error recur? Yes Power supply OFF/ON Replace control panel board (PRP)

• Code: 126
• Display: Service call 126: Error
• Description: The dewy of the device is detected
• Troubleshooting Guides: Dew condensation occurs easily after the device is carried in from outside. After leaving it at room temperature for 2 hours to half a day, turn on the power again. Does the error recur? Yes Turn on the power again after leaving the device for hours. Replace the high-voltage power supply.

• Code: 127
• Display: Service call 127: Error
• Description: Fixed cooling fan error
• Troubleshooting Guides: Is the connector connection of the fan normal? Does the error recur?
  Reconnect normally Replace the fan motor

• Code: 131 … 134
• Display: Service call 131: Error – 134: Error
• Description: LED head detection abnormality (131=Y, 132=M, 133=C, 134=K)
• Troubleshooting Guides: Is the LED head installed correctly? Does LED HEAD FUSE cut? Does the error recur?
  Install the LED head correctly Check LED HEAD FUSE Replace FUSE Turn on the power supply gain Replace the LED head unit Please refer to chapter 7.6 for replace method of FUSE Replace M32 board

• Code: 140 … 142
• Display: Service call 140: Error – 142: Error
• Description: ID Up/Down position detection error
• Troubleshooting Guides: Does it has anything trouble with the detaching/attaching of ID unit? Does the error recur?
  Reinstall the ID unit Turn on the power supply again Replace the high voltage power supply

• Code: 150 … 153
• Display: Service call 150: Error – 153: Error
• Description: Defective fuse cutting of ID unit
• Troubleshooting Guides: Is the ID unit installed correctly? Does the error reoacur? Does it restore by exchanging PRE board
  Installed ID unit again Turn on the power supply again Replace PRE board after check the cable connection of PRE board-M32 board. Replace M32 board.

• Code: 154
• Display: Service call 154: Error
• Description: Defective fuse cutting of belt unit
• Troubleshooting Guides: Is the belt unit installed correctly? Does the error recur?
  Reinstall the belt unit. Turn on the power supply again. Replace M32 board after check cable connection.

• Code: 155
• Display: Service call 155: Error
• Description: Defective fuse cutting of fuser
• Troubleshooting Guides: Is the fuser installed correctly? Does the error recur?
  Reinstall the fuser after its connection connector is cleaned Turn on the power supply again Replace M32 board after check the cable connection.

• Code: 160 … 163
• Display: Service call 160: Error – 163: Error
• Description: Defective toner sensor detection. It does not occur during shipping setting
• Troubleshooting Guides: Is the toner cartridge installed? Is the lock level of toner set? Does the error recur? Does the error recur? Does the error recur?
  Install a toner cartridge. Turn the lock lever of toner cartridge to the fixed position. Remove the right side cover, take measures to prevent the right side of the device from being exposed to ambient light, and confirm that the toner sensor is lighted during initialization of the device. Reconfirm it after replacing the toner sensor Assy. Replace the M32 board.

• Code: 167
• Display: Service call 167: Error
• Description: Thermistor Slope Error
• Troubleshooting Guides: Is the error message displayed? Does the error recur?
  Turn on the power supply again Turn on the power supply again after storage for 30 minutes.

• Code: 168
• Display: Service call 168: Error
• Description: Compensation. Thermistor Error
• Troubleshooting Guides: Is the error message displayed? Does the error recur?
  Turn on the power supply again Turn on the power supply again after storage for 30 minutes.

• Code: 169
• Display: Service call 169: Error
• Description: Upper Side Thermistor Error
• Troubleshooting Guides: Is the error message displayed? Does the error recur?
  Turn on the power supply again Turn on the power supply again after storage for 30 minutes.

• Code: 170, 171
• Display: Service call 170: Error – 171: Error
• Description: Thermistor Short circuit / Open circuit of the fuser is detected
• Troubleshooting Guides: Does the error recur? Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 172, 173
• Display: Service call 172: Error – 173: Error
• Description: Thermistor Temperature abnormality (high or low) of the fuser is detected
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 174
• Display: Service call 174: Error
• Description: The short circuit of the backup roller. Thermistor is detected. (For the high temperature)
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 175
• Display: Service call 175: Error
• Description: The open circuit of the backup roller. Thermistor is detected. (For the low temperature)
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 176, 177
• Display: Service call 176: Error – 177: Error
• Description: Temperature abnormality (high or low) of the backup Laura thermistor was detected
• Troubleshooting Guides: Does it become an error again? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board

• Code: 190
• Display: Service call 190: Error
• Description: System memory overflow
• Troubleshooting Guides: Does the error recur? Yes Turn on the power supply again. Install an additional RAM DIMM.

• Code: 200, 201, 202
• Display: Service call 200: Error – 202: Error
• Description: PU Firmware Download Error
• Troubleshooting Guides: Error occurs when the PU firmware is rewritten After the power supply is turned on again, try to download again. (Because this processing is not performed during usual operation, it does not occur.)

• Code: 203 … 214
• Display: Service call 203: Error 204: Error 207: Error 208: Error 213: Error 214: Error F0C: Error FFE: Error FFF: Error
• Description: CU program trouble (203~214 are not generated in usual operation)
• Troubleshooting Guides: Incorrect processing is performed by the CU program. Does the error recur? Turn on the power supply again. Replace M32 board.

• Code: 209
• Display: Service call 209: Down Load Error
• Description: Custom Media Type table download failure
• Troubleshooting Guides: Failed in downloarding Custom Media Type Table After the power supply is turned on again, try to download again. (Because this processing is not performed during usual operation, it does not occur.)

• Code: 230
• Display: Service call 230: Error
• Description: RFID Reader not Installed
• Troubleshooting Guides: RFID Reader Device error. Does the error recur?
  Check the connenction of the LUM board (RFIS reader/writer board). Replace the LUM board (RFID reader/writer board). Replace the M32 board.

• Code: 231
• Display: Service call 231: Error
• Description: RFID Reader I/F Error
  An interface error was detected with the RFID reader device.
  01: communication error between the RFID reader and the engine PCB.
  02:the transcever circuit error of the RFID reader.
  03:communication error between the RFID reader and the toner cartridge.
  04:the toner cartridge detection error (more than 4).
• Troubleshooting Guides: 01: Same as Error 230. 02: Replace the LUM board (RFID reader/writer board). 03: Check the connection of the antenna cable. 04: Check if the number of toner cartridge is correct.

• Code: 240
• Display: Service call 240: Error
• Description: Engine Program. Memory Error
  240: Flash Memory Hardware Error
• Troubleshooting Guides: If the error occurs again after returning on the power supply, replace the board of the unit.

• Code: 905, 906
• Display: Service call 905: Error 906: Error
• Description: Short circuit error of the Frame thermistor (thermistor defect) is detected
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 907
• Display: Service call 907: Error
• Description: High temperature error of the frame thermistor (over 150)is detected
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again.Replace the fuser unit. Replace the M32 board.

• Code: 908
• Display: Service call 908: Error
• Description: Low temperature error of the Frame thermistor (lower than [environment temperature -10]) is detected
• Troubleshooting Guides: Does the error recur? Yes Check the cable connection between the ZAK board and M32 board and turn on the power again. Replace the fuser unit. Replace the M32 board.

• Code: 923
• Display: 923: Error
• Description: Image Drum Lock Error
• Troubleshooting Guides: The ID motor does not rotate correctly. Is the error message displayed when the power is turned on again?
  Check if the ID unit is set correctly. Replace the ID unit. Replace the ID motor.

• Code: 980
• Display: Service call 980: Error
• Description: Media coiling error to the fuser
  Media is coiled to the fuser
• Troubleshooting Guides: Media is coiled to the fuser Turn off the power supply. Replace the fuser.

• Code: 981
• Display: Service call 981: Error
• Description: Difference between PU model version detected and CU model version detected
  High-voltage power supply I/F error when initializing
  PU board SRAM error
  CRC check error of PU download data
  PU board Flash ROM hash check error
  PU board Flash ROM writing error
  The communication error with ASIC on the CU board is detected
• Troubleshooting Guides: Does the error recur? Yes Turn off/on the power supply. Replace the M32 board.
  Is the cable between PU board and the high-voltage power supply unit correctly connected? Isn’t there defective contact point?
  Reconnect correctly.Check the defective contact point of highvoltage system. Replace the high voltage power supply.
  Does the error recur? Yes Turn off the power supply again Replace the M32 board
  After PU data is downloaded (PU fireware, custom media data, head correction data), CRC check error is detected. After the power supply is turned on again, try to download again. (Because this processing is not performed during usual operation, it does not occur.)
  Does the error recur? Yes Turn on the power supply again Replace the M32 board
  Does the error recur? fter the power supply is turned on again, try to download again. (Because this processing is not performed during usual operation, it does not occur.)
  The communication error with ASIC on the CU board is detected. Replace the M32 board.

• Code: F0C, FFE, FFF
• Display: Service call 203: Error 204: Error 207: Error 208: Error 213: Error 214: Error F0C: Error FFE: Error FFF: Error
• Description: CU program trouble (203~214 are not generated in usual operation)
• Troubleshooting Guides: Incorrect processing is performed by the CU program. Does the error recur? Turn on the power supply again. Replace M32 board.

– Get more information about Epson XP 15000 troubleshooting, click here

– Get more error code list with quick guide to fix printer product, click here
– About get help with reseting Epson inkpad or others, click here

Waste Ink Pad Counter Utility Functions:

– Cleaning printhead.
– Ink charge.
– Fix Epson red lights blinking Error

– Fix Epson Service Required Error: A printer’s ink pad at the end of its service life Please contact Epson Support.

– Check the current value of waste ink counters and ink level counters.
– Clear Waste Ink Counters.
– Read and write serial number.
– Read and write USB ID.
– Read and write HEAD ID.
– Make EEPROM dump, backup.
– Paper feed test.
– Nozzle check.
– Color check pattern.
– Initialize (disable) PF deterioration offset.
– Retrieve device information

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